surgery coordinator

Acuity Eye Group

<div>Description:
<p>
The Surgery Coordinator is responsible for assisting the patient with all aspects of scheduling surgery. Coordinates pre-operative preparations to promote confidence in the patient&rsquo;s medical care, thereby making the surgical experience as smooth as possible. Assists in patient education regarding medications and post op instructions and what to expect before and after treatment of surgery or procedure. Obtains all insurance authorizations for surgery patients.</p><p><b>
ESSENTIAL FUNCTIONS:</b></p><p>
To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</p><ul><li>
Coordinates and schedules patients for surgical procedures based on physician recommendation.</li><li>
Verifies patient demographics, health history, and insurance information.</li><li>
Must be proficient in how to navigate and accurately schedule patients in Care Cloud EMR System.</li><li>
Acts as an effective liaison between the patient, surgeons, and the hospital in all aspects of the pre-operative preparations</li><li>
At the time of scheduling, make a clear explanation of the need for a complete physical exam, including lab work, EKG, chest x-ray, and informed consent.</li><li>
Answer all telephone inquiries from patients, their families concerning surgery and or related concerns.</li><li>
Follow up with physicians and labs to make sure test result are received and sent to the hospital or Surgery Center.</li><li>
Maintains an appropriate professional appearance and demeanor in accordance with Company policies.
</li><li>Keep commitments and keep direct supervisor informed of work progress, timetables, and issues.</li><li>
Advocate and assist in maintaining a clean, neat, and cheerful environment where our patients feel comfortable.</li><li>
Maintain strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).</li><li>
Other duties as assigned by management.</li></ul>
Requirements:
<p><b>
QUALIFICATION GUIDELINES:</b></p><p><b>
REQUIRED:</b> High School education, GED or equivalent.
</p><p><b>DESIRABLE: </b>Experience in the Ophthalmology Industry. Experience in a medical office and/or customer service.</p><p><b>
CERTIFICATES/LICENSES/REGISTRATIONS:</b></p><ul><li>
None required</li></ul><p><b>
KNOWLEDGE/SKILLS/ABILITIES/TALENTS:</b></p><ul><li>
Team player and contributor coupled with excellent communication and interpersonal skills (oral and written).</li><li>
Skills required include use and knowledge of WORD, EXCEL and use of standard office equipment.</li><li>
Ability to respond to common inquiries from customers, staff, vendors, or other members of the community.</li><li>
Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.</li><li>
Ability to interpret and apply policies and procedures.</li><li>
Must address others professionally and respectfully by actions, words and deeds.</li><li>
Detail oriented, organized, process focused, problem solver, self motivated proactive, customer service focused.</li><li>
Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.
</li><li>Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.</li><li>
Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the clinic.</li></ul><p><b>
WORK ENVIRONMENT:</b></p><p>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</p><ul><li>
This is primarily an office classification. Temperature conditions are controlled with limited direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate.
</li><li>While performing the duties of this job, the employee is regularly required to sit, stand, walk, handle, or feel, reach with hands and arms, see, talk and hear. The employee will frequently lift and/or carry reports, records and other materials that typically weigh less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch.</li><li>
Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.</li></ul><p>
All of the information contained herein reflect general details as necessary to describe the principal functions of this classification, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Management reserves the rights to add, modify, change, or rescind the duties and/or work assignments of all positions, without advanced notice, and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.</p><p><i>
Notwithstanding any of the foregoing described job responsibilities, employee shall not engage in activities that constitute the practice of ophthalmology as prohibited under applicable law. Employee shall neither exercise control over nor interfere with the clinician-patient relationship. Clinicians shall have sole responsibility for all professional services provided to patients.</i></p></div>

Surgery Coordinator

The Urology Place

<p><b>Job Summary</b></p><p>We are seeking a reliable, detail-oriented, and patient-focused Front Desk Receptionist/ Surgery Coordinator to join our team. This role requires excellent communication skills, strong organizational abilities, and a commitment to providing exceptional patient care in a fast-paced medical office environment.</p><p><b>Qualifications</b></p><ul><li>High school diploma or GED required</li><li>Minimum of 2 years of experience in a healthcare or medical office setting</li><li>Strong verbal and written communication skills</li><li>Ability to interact professionally with patients and staff at all levels</li><li>Experience with Elation EMR preferred, but not required</li><li>Bilingual candidates are a plus</li></ul><p><b>Key Responsibilities</b></p><ul><li>Greet and assist patients with check-in and check-out</li><li>Schedule and confirm patient appointments</li><li>Answer incoming calls promptly, address inquiries, and direct calls as needed</li><li>Maintain and update accurate patient records and demographic information</li><li>Verify insurance information and scan insurance cards/IDs at check-in</li><li>Collect co-pays, deductibles, coinsurance, and outstanding balances</li><li>Process required documentation and ensure completeness</li><li>Coordinate patient referrals as needed</li><li>Communicate effectively with physicians, medical assistants, and other team members</li><li>Relay messages accurately and in a timely manner</li><li>Maintain patient confidentiality in compliance with HIPAA regulations</li><li>Assist with back-office duties as needed</li><li>Coordinate and schedule surgical procedures, ensuring all pre-operative requirements, clearances, and documentation are completed</li><li>Obtain insurance authorizations and verify benefits to prevent delays or denials</li><li>Communicate with patients, physicians, and surgical facilities to ensure smooth coordination of care</li><li>Maintain accurate surgical schedules, records, and follow up on pending items to ensure timely case completion</li></ul><p><b>Schedule</b></p><ul><li>Monday to Friday, 8:00 AM &ndash; 5:00 PM</li><li>Expected hours: min 30 hours per week; max 40 hours per week</li></ul><p><b>Compensation</b></p><ul><li>$15.00 &ndash; $17.00 per hour (based on experience)</li></ul><p><b>Benefits</b></p><ul><li>401(k) with employer matching</li><li>Health, dental, and vision insurance</li><li>Life insurance</li><li>Paid time off</li></ul><p><b>Requirements</b></p><ul><li>Minimum 1-2 year of experience in customer service, medical terminology, and computer skills</li><li>Ability to commute to San Antonio, TX 78240</li><li>Willingness to relocate prior to start date if necessary</li></ul><p><b>Work Location</b></p><ul><li>In person</li></ul><p>Pay: $15.00 - $17.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Front Desk Receptionist/ Surgery Coordinator

Greater Austin Pain Center

<p>Interventional pain management practice in Austin, Kyle, San Marcos, and Dripping Springs TX seeks a talented Surgery Scheduler Coordinator. We are seeking a detail-oriented and organized Surgery Scheduler Coordinator to join our medical team. In this role, you will be responsible for coordinating surgical appointments, ensuring that all necessary information is collected and communicated effectively between patients and healthcare providers. The ideal candidate will have experience in a medical office setting and possess strong administrative skills to facilitate smooth scheduling processes.</p><p><b>Duties</b></p><ul><li>Schedule surgical procedures by coordinating with surgeons, patients, and other medical staff.</li><li>Collect and verify patient information, including insurance details and medical history.</li><li>Ensure compliance with HIPAA regulations while handling sensitive patient data.</li><li>Utilize electronic health record systems such as Epic or Meditech for scheduling and documentation.</li><li>Communicate effectively with patients regarding pre-operative instructions and appointment confirmations.</li><li>Manage front desk operations, including answering phone calls and addressing patient inquiries.</li><li>Maintain accurate records of scheduled surgeries and follow up on any changes or cancellations.</li><li>Assist in the management of office operations to ensure a smooth workflow within the surgical department.</li></ul><p><b>Experience</b></p><ul><li>Proven experience in medical office management or a similar role is preferred.</li><li>Familiarity with Medicare processes and medical coding is advantageous.</li><li>Proficiency in 10 key typing to efficiently manage data entry tasks.</li><li>Previous experience in a pain management office setting will be beneficial but not required.</li><li>Strong understanding of office management practices and procedures.</li><li>Excellent communication skills, both verbal and written, with the ability to interact professionally with patients and staff.</li></ul><p>If you are passionate about providing exceptional service in a healthcare environment and possess the necessary skills, we encourage you to apply for this rewarding position as a Surgery Scheduler. Greater Austin Pain Center creates an inspiring team environment with an open communication culture. The opportunity is perfect for someone that enjoys being challenged and working closely with providers in a fast-paced environment.</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Surgery Scheduler Coordinator

Henrico Doctors' Hospital

<p></p><div><h5 class="jobSectionHeader"><b>Introduction</b></h5><p>
Do you want to be appreciated daily? Our nurses are celebrated for being on the front line, empathetic for patients. At Henrico Doctors' Hospital our nurses set us apart from any other healthcare provider. We are seeking a(an) General Surgery Clinical Coordinator RN to join our healthcare family.</p><h5 class="jobSectionHeader"><b>
Benefits</b></h5><p>
Now Offering a $20,000 Sign-On Bonus (available to external applicants only)!</p><p>
Henrico Doctors' Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p><ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing<br>
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)<br>
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock<br>
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance.<br>
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more<br>
</li><li>
Consumer discounts through Abenity and Consumer Discounts<br>
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships<br>
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships)<br>
</li><li>
Colleague recognition program<br>
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)<br>
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul><p>
Learn more about Employee Benefits</p><p><b><i>
Note: Eligibility for benefits may vary by location.</i></b></p><p><br>
At Henrico Doctors' Hospital, our nurses play a vital part. We know that every nurse&rsquo;s path and purpose is unique. Do you want to create your own personal career path in nursing? HCA Healthcare is your career destination! Our scale makes it possible for nurses to create the career path that fits their life &ndash; for life &ndash; and empowers their passion for patient care. Apply today for our General Surgery Clinical Coordinator RN opportunity.</p><h5 class="jobSectionHeader"><b>
Job Summary and Qualifications</b></h5><p></p><p>
The Clinical Nurse Coordinator (CNC) ensures and delivers high quality, patient-centered care and coordination of all functions in the unit/department during the designated shift. In collaboration with other members of the management team, the CNC directs, monitors, and evaluates nursing care in accordance with established policies/procedures, serves as a resource person for staff, and models a commitment to the organization&rsquo;s vision/mission/values to support an unparalleled patient experience and clinical outcomes that contribute to overall departmental performance.</p><p>
What you will do in this role:</p><ul><li>
Assists with admission and discharge processes to ensure efficient throughput and high quality, patient-centered care.</li><li>
Participates in the ongoing assessment of the quality of patient care services provided in the unit, in collaboration with other members of the management team.</li><li>
Collaborates with subject matter experts and other managers to create an environment of teamwork that supports improved outcomes and service.</li><li>
Supports a patient-first philosophy and engages in service recovery when necessary.</li><li>
Supports the efforts of the facility to improve engagement by operationalizing current nursing strategies, including employee rounding, hourly rounds, and other initiatives.
</li><li>Provides recommendations related to interviewing, selecting, and training new staff. Recommends and implements courses of action, including training and development, conflict resolution, personnel policy compliance, completion of performance evaluations, and/or disciplinary actions to ensure a competitively better organization.</li><li>
Assists with staff scheduling. Manages all practical aspects of staff labor in accordance with patient care needs and established productivity guidelines.</li><li>
Supports proper inventory control and assists with managing supplies and equipment.</li></ul><p></p><h6 class="jobSectionHeader"><b><br>
What qualifications you will need:</b></h6><ul><li>
Basic Cardiac Life Support must be obtained within 30 days of employment start date</li><li>
(RN) Registered Nurse</li><li>
Registered Nurse Diploma</li></ul><p></p><p>
Established in 1974, Henrico Doctors' Hospital is a 340-bed community hospital offering cardiology, gastroenterology, neurology, oncology, physical therapy, women's services and a 24/7 emergency department. Operated by HCA Healthcare, Henrico Doctors' Hospitals consists of three community campuses - Henrico, Parham, and Retreat Doctors' Hospitals along with a free-standing emergency center, Hanover Emergency Center. Envisioned, founded and supported by a group of independent physicians looking to provide high-quality care in an accessible community setting, Henrico Doctors' proudly remains committed to providing patients with the best care possible.</p><p><br>
&quot;The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual.&quot;- Dr. Thomas Frist, Sr.<br>
HCA Healthcare Co-Founder</p>
<p>Join a family that cares about every stage in your career! We are interviewing candidates for our General Surgery Clinical Coordinator RN opening. <b>Apply today and a member of our Talent Acquisition team will reach out.</b></p><p><i>
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</i></p></div>

General Surgery Clinical Coordinator RN

Las Palmas Del Sol Healthcare

<p></p><div><h5 class="jobSectionHeader"><b>Introduction</b></h5><p>
Do you currently have an opportunity to make a real impact with your work? With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses at Las Palmas Medical Center have the opportunity to make a real impact. As a(an) Registered Nurse Coordinator Surgery you can be a part of change.</p><h5 class="jobSectionHeader"><b>
Benefits</b></h5><p>
Las Palmas Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p><ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing<br>
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)<br>
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock<br>
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance.<br>
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more<br>
</li><li>
Consumer discounts through Abenity and Consumer Discounts<br>
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships<br>
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships)<br>
</li><li>
Colleague recognition program<br>
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)<br>
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul><p>
Learn more about Employee Benefits</p><p><b><i>
Note: Eligibility for benefits may vary by location.</i></b></p><p><br>
It is an exciting time to be a nurse at HCA Healthcare! Come unlock your career potential and see how rewarding it can be to reach your personal and professional goals. Help to advance the practice of nursing and improve positive outcomes for your patients as a (an) Registered Nurse Coordinator Surgery. We want your knowledge and expertise!</p><h5 class="jobSectionHeader"><b>
Job Summary and Qualifications</b></h5><p></p><p>
The Clinical Nurse Coordinator (CNC) ensures and delivers high quality, patient-centered care and coordination of all functions in the unit/department during the designated shift. In collaboration with other members of the management team, the CNC directs, monitors, and evaluates nursing care in accordance with established policies/procedures, serves as a resource person for staff, and models a commitment to the organization&rsquo;s vision/mission/values to support an unparalleled patient experience and clinical outcomes that contribute to overall departmental performance.</p><p>
What you will do in this role:</p><ul><li>
Assists with admission and discharge processes to ensure efficient throughput and high quality, patient-centered care.</li><br>
<li>
Participates in the ongoing assessment of the quality of patient care services provided in the unit, in collaboration with other members of the management team.</li><br>
<li>
Collaborates with subject matter experts and other managers to create an environment of teamwork that supports improved outcomes and service.</li><br>
<li>
Supports a patient-first philosophy and engages in service recovery when necessary.</li><br>
Supports the efforts of the facility to improve engagement by operationalizing current nursing strategies, including employee rounding, hourly rounds, and other initiatives.<br>
<li>
</li><br>
<li>Provides recommendations related to interviewing, selecting, and training new staff. Recommends and implements courses of action, including training and development, conflict resolution, personnel policy compliance, completion of performance evaluations, and/or disciplinary actions to ensure a competitively better organization.</li><br>
<li>
Assists with staff scheduling. Manages all practical aspects of staff labor in accordance with patient care needs and established productivity guidelines.</li><br>
<li>
Supports proper inventory control and assists with managing supplies and equipment.</li></ul><h6 class="jobSectionHeader"><b><br>
What qualifications you will need:</b></h6><br>
<p></p><ul><li>
Advanced Cardiac Life Spt must be obtained within 30 days of employment start date</li><li>
Basic Cardiac Life Support must be obtained within 30 days of employment start date</li><li>
PALS Pediatric Adv Life Supt must be obtained within 30 days of employment start date</li><li>
(RN) Registered Nurse</li><li>
Associate Degree, or Bachelors Degree, or Registered Nurse Diploma</li></ul><p></p><p><b>
Las Palmas Medical Center</b>is a <b>300+ bed</b> full-service hospital in El Paso. It is home to <b>the region&rsquo;s only</b> <b>kidney transplant center</b>. The facility offers a range of services including emergency care with a <b>Level III trauma center</b>, cardiac care, women&rsquo;s services, pediatric care and NICU, cancer care, and more. Las Palmas Medical Center is part of Las Palmas Del Sol Healthcare. We are a leading healthcare provider for El Paso and the surrounding region that is part of HCA Healthcare.</p>
<p>HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.</p><br>
<br>
<p>&quot;There is so much good to do in the world and so many different ways to do it.&quot;- Dr. Thomas Frist, Sr.<br>
HCA Healthcare Co-Founder</p>
<p>Be a part of an organization that leverages our size to make a real impact in our industry! Our Talent Acquisition team is reviewing applications for our Registered Nurse Coordinator Surgery opening. Submit your application today and help advance the practice of nursing.</p><p><i>
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</i></p></div>

Registered Nurse Surgery Clinical Coordinator

Johns Hopkins University

<div><p>Plastic Surgery &amp; Reconstructive Surgery are seeking a<b><i> Sr. Medical Office Coordinator </i></b>to coordinate the day-to-day activities of a multi-faceted surgical practice to ensure a smoothly functioning office and good patient relations. Adapt to changes in technology and software to ensure efficient office practice. Support surgeons in efficient use of operating room and clinic time. Provide administrative support for medical matters on behalf of physicians, as well as general academic/general administrative support.</p><p></p><p><b><br>
Specific Duties &amp; Responsibilities</b></p><p></p><ul><li>
Coordinate with patient and hospital, complex procedure scheduling including dates for surgery and office visits, preparation and dissemination of pre-operative and hospital admission information.
</li><li>Collect insurance information and complete surgery scheduling and registration in EPIC.
</li><li>Support the physician with insurance preauthorization and single case agreement processes by submitting necessary clinical information as instructed by the physician.</li><li>
Coordinate follow-up office visits by providing information about treatment and testing locations.
</li><li>Schedule lab test and other procedures and/or coordinate with other areas to complete scheduling process.
</li><li>When clinic is cancelled, coordinate with Access Services and Patient Service Coordinators to reschedule physician and/or testing appointments.
</li><li>Coordinate with patient and/or referring physician to obtain outside medical records. Refer patient to appropriate resources.
</li><li>Review clinic schedules and adjust as appropriate.</li><li>
Act as a liaison for patients, coordinating future consultations, diagnostics tests, or procedures.</li><li>
Professionally and efficiently manage incoming calls and requests from patients, surgeons and fellow staff members to ensure that issues are resolved both promptly and thoroughly.
</li><li>Provide quality service and support to patients in a variety of areas which may include, but not limited to scheduling, registration and care coordination.
</li><li>May require travel to multiple work sites.
</li><li>Perform other duties as required.</li></ul><p></p><p><b><br>
Special Knowledge, Skills, and Abilities</b></p><ul><li>
Intermediate computer and proofreading skills.
</li><li>Able to work independently.</li><li>
Support fellow staff members and promote team success.</li></ul><p><br>
</p><br>
<br>
<b>Minimum Qualifications</b><br>
<ul><li>
High School Diploma or graduation equivalent</li><li>
Three years progressively responsible medical office experience.
</li><li>Medical Terminology</li><li>
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.</li></ul><br>
<b>
Preferred Qualifications</b><br>
<ul><li>
Two years&rsquo; college or equivalent work experience.</li><li>
Knowledge of patient registration and scheduling in Epic and experience in the Johns Hopkins system strongly preferred.</li></ul><p></p><p><br>
Classified Title: Sr. Medical Office Coordinator<br>
Role/Level/Range: ATO 40/E/02/OE
<br>
Starting Salary Range: $18.20 - $33.90 HRLY (Commensurate w/exp.)<br>
Employee group: Full Time<br>
Schedule: Mon-Fri/40 hrs<br>
FLSA Status: Non-Exempt<br>
Location: Hybrid/School of Medicine Campus<br>
Department name: SOM Plastic Surgery<br>
Personnel area: School of Medicine</p></div><p></p>

Sr. Medical Office Coordinator (Plastic & Reconstructive Surgery)

Texas Orthopedics

<div><div><div><b>ABOUT TEXAS ORTHOPEDICS, A DIVISION OF ORTHOLONESTAR</b></div></div><div><div><b>
Join the Team!</b></div></div><div><div>
Since opening our doors in 1986, Texas Orthopedics has grown into one of Central Texas&rsquo;s most trusted names in musculoskeletal care. For nearly four decades, we&rsquo;ve been committed to delivering exceptional orthopedic, rheumatologic, and physical therapy services to our community. With multiple locations throughout the Austin area and a comprehensive team of highly skilled physicians, we continue to expand our reach and elevate patient experience. Texas Orthopedics is a proud division of OrthoLoneStar, the largest independent orthopedic practice in Texas.</div></div><p>
</p><div><div><b>Experience the Texas Orthopedics Work Environment</b></div></div><div><div>
At Texas Orthopedics, we strive to create a workplace where excellence and support go hand in hand. We prioritize a culture that encourages collaboration, professional growth, work&ndash;life balance and a team-driven environment. Through ongoing communication, staff feedback initiatives, and continuous process improvements, we work together to ensure our clinics operate with the highest standards of efficiency, innovation, and comfort. This commitment helps us deliver an exceptional experience not only to our patients, but also to every member of our team.</div></div><p>
</p><p>By joining us as a <b>Surgery Scheduler/Triage</b>, you'll step into a key role that will ensure our patients receive consistent, high‑quality care and that our clinical workflows remain efficient and well‑coordinated. Please review the position details, qualifications, and benefits outlined below.</p><p>
</p><p><b>GENERAL JOB DESCRIPTION</b>: Oversees and coordinates all clinical care outside of the clinic office visit to provide concierge customer service while ensuring that quality and patient safety expectations are met. Coordinate and communicate timely with patients, providers, and third parties on all incoming inquiries as well as following up on action items throughout the patient&rsquo;s recovery.
</p><p><b>ESSENTIAL FUNCTIONS</b>:</p><ul><li>
Responsible for receiving, documenting, and handling in-coming calls. Schedule surgeries, MRI&rsquo;s, CT scans, Myelograms, Epidurals, etc., including pre-op, follow-up and initial PT appointments at appropriate facilities. Complete surgery checklist with appropriate information &amp; knowledge of each physician&rsquo;s schedule and surgery guidelines.</li><li>
Submits medical records, works with the provider on necessary documentation, if necessary, to obtain pre-authorization as needed.
</li><li>Consults with the appropriate provider to obtain clearance that treatment regimen is considered medically necessary before initiating request to the insurance plan.</li><li>
Closely monitors the authorization process and keeps physician and patient updated as needed.
</li><li>Documents accurately in the electronic medical record all necessary authorization numbers and effective dates for the episode of care.</li><li>
Schedules Peer-to-Peer calls when necessary.</li><li>
Assist with obtaining prior-auth including eligibility verification and an estimate for what the patient is expected to pay.
</li><li>Issues prescriptions, physical therapy orders, home exercises, work restrictions, and other orders per physician instruction and assists in patient education.</li><li>
Assist with ensuring all medication requests received before 4 p.m. and all patient cases are responded to on the same business day. If an answer cannot be obtained, the patient is notified that their question will be addressed the next business day. Facilitate capture of patients&rsquo; opioid history for physician review.</li><li>
Queue lab results into system through EMR interface.</li><li>
Schedules appointments for patients when needed.</li><li>
Reviews assigned physician&rsquo;s surgery schedule in advance for quality assurance and make corrections as needed. Work with the Surgery Coordinator/Triage Team Lead and Office Manager to coordinate training of physician&rsquo;s preferences.
</li><li>Responsible for tracking all adverse events such as post-operative complications and hospital readmissions accordingly.</li><li>
Facilitate the capture of patient reported outcomes through appropriate platform.
</li><li>Monitors assigned voicemail and returns calls same day.
</li><li>Maintains all information in the strictest confidentiality.</li><li>
Provides coverage for peers when assigned.</li><li>
Some travel to other locations required.</li><li>
All other duties as assigned.</li></ul><div><div><b>
BENEFITS:</b></div></div><ul><li><div><b>
Medical Insurance</b> with VIP Health Advocate Service</div></li><li><div><b>
Health Savings Account (HSA)</b> with employer contribution
</div></li><li><div><b>Flexible Spending Account (FSA)</b></div></li><li><div><b>
Dental Coverage</b></div></li><li><div><b>
Vision Coverage</b></div></li><li><div><b>
7-8 Paid Holidays</b> each year</div></li><li><div><b>
12 PTO Days</b> to start, with increases based on tenure (up to 22 days)</div></li><li><div><b>
401(k)</b> with <b>Safe Harbor</b> contribution <b>plus Profit Sharing </b>(once eligible)</div></li><li><div><b>
Life Insurance</b></div></li><li><div><b>
Short &amp; Long-Term Disability</b></div></li><li><div><b>
Additional Supplemental Plans</b></div></li><li><div><b>
Mileage Reimbursement + Travel Time</b> &ndash; (for eligible positions)</div></li><li><div><b>
Colleague Recognition Program</b></div></li><li><div><b>
Well-being support: </b>Employee Assistance Program</div></li></ul><div><div>
To learn more, visit: https://www.txortho.com/</div></div><p><b>
QUALIFICATIONS</b></p><p><b>
Education</b>:</p><ul><li>
High school diploma or GED</li></ul><p><b>
Experience</b>:</p><ul><li>
Two years as a medical assistant with hospital, home health, or office experience; preferably orthopedics related</li><li>
Two years of surgery scheduling preferred</li><li>
Current Medical Assistant certification (CMA) preferred</li></ul><p><b>
Special Skills</b>:</p><ul><li>
Knowledge of computer systems and applications</li><li>
Knowledge of medical terminology</li><li>
Pharmaceutical knowledge</li><li>
Ability to work in a fast paced environment</li><li>
Attention to detail</li><li>
Excellent problem solving skills</li></ul><p><b>
Physical Demands</b>:</p><ul><li>
Ability to sit for extended periods of time</li><li>
Ability to lift and carry items weighing up to 50 pounds.</li><li>
Must have full range of motion.</li><li>
Must have adequate visual acuity to read, the ability to interpret and understand written material.</li><li>
Must have adequate hearing and speaking abilities to interact appropriately with others, including patients and co-workers.</li></ul><p><b>
Environmental Working Conditions</b>:</p><ul><li>
Combination clinic and office setting.</li><li>
Travel between clinic locations.</li><li>
Exposure to communicable diseases, toxic substances, radiation and bodily fluids.</li></ul></div>

Surgery Scheduler/Triage (Central Austin) - Texas Orthopedics

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