surveillance supervisor

Arrise

<div><div><b>Job Purpose</b></div><div>
</div><div>
The Surveillance Team Leader oversees the day-to-day operations of the Surveillance team, ensuring smooth collaboration, effective monitoring, and timely incident resolution. This role acts as a vital communication link between Surveillance Operators, Game Integrity, and Risk and Fraud Management, promoting best practices and procedural compliance. The ideal candidate brings strong technical acumen, proven leadership experience in the gaming industry, and the ability to operate in a fast-paced, 24/7 environment.</div><div></div><div><br>
</div><div><b>
Key Responsibilities</b></div><ul><li>
Analyze and verify reported incidents from the studio, escalating as needed and supporting evaluations or disciplinary actions.</li><li>
Oversee testing and performance validation of surveillance systems, collaborating with QA and development teams.</li><li>
Monitor online and physical environments to detect suspicious or non-compliant activities.</li><li>
Maintain detailed logs and reports for incident tracking, performance evaluation, and operational transparency.</li><li>
Coordinate fair task distribution, handle live escalations, and support decision-making during critical cases.</li><li>
Mentor and train Surveillance Operators to ensure professional growth and alignment with company standards.</li><li>
Contribute to monthly bonus reviews and performance evaluations by verifying task completion and sanction justifications.</li></ul><div>
</div><div><b>
Requirements</b></div><ul><li>
4&ndash;5 years of experience in Surveillance or Risk/Fraud roles within the iGaming industry, with at least 2 years in a leadership or supervisory position.</li><li>
In-depth technical knowledge of surveillance systems, video monitoring consoles, and fraud detection.</li><li>
Proven analytical skills, particularly in identifying irregularities in online gaming or roulette wheels.</li><li>
Proficiency in Microsoft Office 365 (especially Excel, Teams, Word).</li><li>
Excellent written and verbal communication in English, with experience in creating structured reports.</li><li>
Flexibility to work in shifts (including weekends and holidays) across a 24/7 schedule.</li><li>
University degree in a relevant field.</li></ul><div>
</div><div><b>
Nice to Have</b></div><ul><li>
Familiarity with advanced surveillance software tools.</li><li>
Experience using data analysis platforms such as Tableau or SQL.</li><li>
Understanding of bonus structures and performance KPIs.</li><li>
Fluency in a second language for broader communication across regions.</li><li>
Strong presentation, organizational, and conflict-resolution skills.</li></ul><div>
</div><div><b>
Benefits:</b></div><ul><li>
Competitive Salary with high performance-based bonuses.</li><li>
Paid Training to ensure you are well-versed in the company&rsquo;s quality standards and procedures.</li><li>
&ldquo;Refer a Friend&rdquo; Bonus.</li><li>
Career Development: Growth opportunities within an international tech company.</li></ul><div><b>
</b></div><div><i>
 </i><i>Ready to Elevate Your Career? Join ARRISE Today!</i></div><div>
</div><div><b>
About Us</b></div><div><br>
<b>
ARRISE </b>is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar, with offices around the world&mdash;including Malta, Romania, India, Canada, and Bulgaria&mdash;we are a global team of over 5,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse driven to deliver.</div><div><br>
#LI-ME1 #LI-ONSITE</div></div>

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Thompson Coburn LLP

<p>Thompson Coburn, a large full-service law firm with offices in eight (8) cities across the U.S., is in search of a full-time exempt Supervisor of eDiscovery to join one of its offices in Chicago, Dallas, or St. Louis. With over 450 attorneys and experience in 50 areas of law, Thompson Coburn is regularly recognized for providing clients with outstanding value and service. Driven by our core values of integrity, innovation and diversity, we collaborate and work in a welcoming, fast-paced, and inclusive environment.</p><p>The Supervisor of eDiscovery is responsible for the full eDiscovery life cycle of a matter, from early case assessment through pre-trial. This role will supervise eDiscovery support of collections, processing, review, and production of data and will define, communicate, and execute requirements for each matter in conjunction with the legal teams, clients, Client Technology Services (&ldquo;CTS&rdquo;), and business partners. After an initial period of training, this position is eligible for a hybrid-remote work schedule.</p><p>Key Responsibilities:</p><ul><li>Supervise the daily workflow and workload of Case Managers and/or similar roles across the team, with a focus on legal team support for eDiscovery services.</li><li>Identify the most effective use of technology for litigation and matter support. Identify and take ownership of issues and manages risks as appropriate.</li><li>Evaluate work performance by Case Managers and ensure quality of work meets job performance standards.</li><li>Reinforce and provide eDiscovery support escalations to maximize legal team productivity and experience.</li><li>Provide direction and training to CTS staff and legal teams on workflow and best practices for eDiscovery preparation.</li><li>Serves as primary contact for legal teams and clients for management of eDiscovery and litigation support services and responsible for case specific day-to-day technical support activities, for assigned matters.</li><li>Provides consulting services to legal teams and clients in the areas of early case assessment, eDiscovery collection, processing, review, and production.</li><li>Consult with legal teams on eDiscovery support strategy and provides cost estimates, timelines, and identification of internal and external resources.</li><li>Constantly seek to improve the Firm&rsquo;s eDiscovery capabilities and contribute to developing CTS policies, procedures, and best practices.</li><li>Trains and supports legal teams in the use of litigation technology.</li><li>Collaborates with project managers and legal teams to provide clients with quality solutions and deliverables and supports the work of other team members.</li></ul><p>Knowledge, Skills, and Abilities Required:</p><ul><li>Must possess excellent technical, written and verbal communication skills to work effectively with legal teams and staff and serve as escalation point.</li><li>Proficient in the use of Relativity or significantly similar sophisticated eDiscovery platforms, Microsoft Windows, Microsoft Office and other business productivity applications.</li><li>Knowledgeable in document imaging formats, load files, and database applications.</li><li>Knowledgeable in standard Microsoft environments, sufficient to provide consulting services on email and loose file collections.</li><li>Knowledgeable in collection procedures and tools prevalent in the industry, sufficient to provide consulting services on best practices for defensible collections.</li><li>Provide training in legal technology solutions to internal team (CTS) and legal teams.</li><li>Must possess a high level of professionalism and interpersonal skills so as to be able to work well with employees at all levels within the organization and maintain all information in the strictest of confidence. Required to use tact and diplomacy when dealing with others.</li><li>Must possess attention to detail, ability to balance multiple projects and have strong time management skills.</li><li>Ability to process routine daily functions while being able to resolve sensitive issues and complex assignments utilizing above average critical thinking skills.</li><li>Ability to prioritize and handle competing demands in a fast-paced environment.</li><li>Ability to travel as necessary.</li></ul><p>Experience and Education Qualifications:</p><ul><li>Bachelor&rsquo;s Degree or equivalent experience required.</li><li>Minimum five (5) years litigation or litigation support experience as an eDiscovery project manager or similar role.</li><li>Prior experience coaching team members and serving as a Subject Matter Expert preferred.</li></ul><p>Thompson Coburn LLP is a large, full service, multi-state firm with offices in Birmingham, Chicago, Dallas, Los Angeles, New York, St. Louis, Southern Illinois, and Washington D.C. 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Supervisor of eDiscovery

<p>Thompson Coburn, a large full-service law firm with offices in eight (8) cities across the U.S., is in search of a full-time exempt Supervisor of eDiscovery to join one of its offices in Chicago, Dallas, or St. Louis. With over 450 attorneys and experience in 50 areas of law, Thompson Coburn is regularly recognized for providing clients with outstanding value and service. Driven by our core values of integrity, innovation and diversity, we collaborate and work in a welcoming, fast-paced, and inclusive environment.</p><p>The Supervisor of eDiscovery is responsible for the full eDiscovery life cycle of a matter, from early case assessment through pre-trial. This role will supervise eDiscovery support of collections, processing, review, and production of data and will define, communicate, and execute requirements for each matter in conjunction with the legal teams, clients, Client Technology Services (&ldquo;CTS&rdquo;), and business partners. After an initial period of training, this position is eligible for a hybrid-remote work schedule.</p><p>Key Responsibilities:</p><ul><li>Supervise the daily workflow and workload of Case Managers and/or similar roles across the team, with a focus on legal team support for eDiscovery services.</li><li>Identify the most effective use of technology for litigation and matter support. Identify and take ownership of issues and manages risks as appropriate.</li><li>Evaluate work performance by Case Managers and ensure quality of work meets job performance standards.</li><li>Reinforce and provide eDiscovery support escalations to maximize legal team productivity and experience.</li><li>Provide direction and training to CTS staff and legal teams on workflow and best practices for eDiscovery preparation.</li><li>Serves as primary contact for legal teams and clients for management of eDiscovery and litigation support services and responsible for case specific day-to-day technical support activities, for assigned matters.</li><li>Provides consulting services to legal teams and clients in the areas of early case assessment, eDiscovery collection, processing, review, and production.</li><li>Consult with legal teams on eDiscovery support strategy and provides cost estimates, timelines, and identification of internal and external resources.</li><li>Constantly seek to improve the Firm&rsquo;s eDiscovery capabilities and contribute to developing CTS policies, procedures, and best practices.</li><li>Trains and supports legal teams in the use of litigation technology.</li><li>Collaborates with project managers and legal teams to provide clients with quality solutions and deliverables and supports the work of other team members.</li></ul><p>Knowledge, Skills, and Abilities Required:</p><ul><li>Must possess excellent technical, written and verbal communication skills to work effectively with legal teams and staff and serve as escalation point.</li><li>Proficient in the use of Relativity or significantly similar sophisticated eDiscovery platforms, Microsoft Windows, Microsoft Office and other business productivity applications.</li><li>Knowledgeable in document imaging formats, load files, and database applications.</li><li>Knowledgeable in standard Microsoft environments, sufficient to provide consulting services on email and loose file collections.</li><li>Knowledgeable in collection procedures and tools prevalent in the industry, sufficient to provide consulting services on best practices for defensible collections.</li><li>Provide training in legal technology solutions to internal team (CTS) and legal teams.</li><li>Must possess a high level of professionalism and interpersonal skills so as to be able to work well with employees at all levels within the organization and maintain all information in the strictest of confidence. Required to use tact and diplomacy when dealing with others.</li><li>Must possess attention to detail, ability to balance multiple projects and have strong time management skills.</li><li>Ability to process routine daily functions while being able to resolve sensitive issues and complex assignments utilizing above average critical thinking skills.</li><li>Ability to prioritize and handle competing demands in a fast-paced environment.</li><li>Ability to travel as necessary.</li></ul><p>Experience and Education Qualifications:</p><ul><li>Bachelor&rsquo;s Degree or equivalent experience required.</li><li>Minimum five (5) years litigation or litigation support experience as an eDiscovery project manager or similar role.</li><li>Prior experience coaching team members and serving as a Subject Matter Expert preferred.</li></ul><p>Thompson Coburn LLP is a large, full service, multi-state firm with offices in Birmingham, Chicago, Dallas, Los Angeles, New York, St. Louis, Southern Illinois, and Washington D.C. At Thompson Coburn, our behavior and the expectations we have of ourselves are guided by the values that we hold in the highest regard: integrity, a passion for excellence, a focus on serving the client, a value of diversity, innovation, creativity, trust, and loyalty. Within the Firm, we value each other as people and colleagues. In addition to the exceptional working environment and a competitive salary, Thompson Coburn provides the following benefit options to qualifying employees:</p><ul><li>Medical Insurance</li><li>Vision Insurance</li><li>Dental Insurance</li><li>Life Insurance &amp; ADD policies</li><li>Short &amp; Long Term Disability Insurance</li><li>Paid Parental Leave</li><li>401(k) Profit Sharing plans</li><li>Parking/Transportation Stipend</li><li>Section 125 Plan (Pre-tax premiums, dependent care and medical reimbursement)</li><li>Paid Holidays</li><li>Paid Vacation Time</li><li>Employee Assistance Program (EAP)</li><li>Employee Wellness Program</li><li>Tuition Reimbursement</li><li>College Savings Plan Deductions (529 Plans)</li><li>Long Term Care</li></ul><p>Equal Opportunity Employer M/F/D/V</p><p>Job Type: Full-time</p><p>Pay: From $100,000.00 per year</p><p>Work Location: Hybrid remote in St. Louis, MO 63101</p>

<p>Thompson Coburn, a large full-service law firm with offices in eight (8) cities across the U.S., is in search of a full-time exempt Supervisor of eDiscovery to join one of its offices in Chicago, Dallas, or St. Louis. With over 450 attorneys and experience in 50 areas of law, Thompson Coburn is regularly recognized for providing clients with outstanding value and service. Driven by our core values of integrity, innovation and diversity, we collaborate and work in a welcoming, fast-paced, and inclusive environment.</p><p>The Supervisor of eDiscovery is responsible for the full eDiscovery life cycle of a matter, from early case assessment through pre-trial. This role will supervise eDiscovery support of collections, processing, review, and production of data and will define, communicate, and execute requirements for each matter in conjunction with the legal teams, clients, Client Technology Services (&ldquo;CTS&rdquo;), and business partners. After an initial period of training, this position is eligible for a hybrid-remote work schedule.</p><p>Key Responsibilities:</p><ul><li>Supervise the daily workflow and workload of Case Managers and/or similar roles across the team, with a focus on legal team support for eDiscovery services.</li><li>Identify the most effective use of technology for litigation and matter support. Identify and take ownership of issues and manages risks as appropriate.</li><li>Evaluate work performance by Case Managers and ensure quality of work meets job performance standards.</li><li>Reinforce and provide eDiscovery support escalations to maximize legal team productivity and experience.</li><li>Provide direction and training to CTS staff and legal teams on workflow and best practices for eDiscovery preparation.</li><li>Serves as primary contact for legal teams and clients for management of eDiscovery and litigation support services and responsible for case specific day-to-day technical support activities, for assigned matters.</li><li>Provides consulting services to legal teams and clients in the areas of early case assessment, eDiscovery collection, processing, review, and production.</li><li>Consult with legal teams on eDiscovery support strategy and provides cost estimates, timelines, and identification of internal and external resources.</li><li>Constantly seek to improve the Firm&rsquo;s eDiscovery capabilities and contribute to developing CTS policies, procedures, and best practices.</li><li>Trains and supports legal teams in the use of litigation technology.</li><li>Collaborates with project managers and legal teams to provide clients with quality solutions and deliverables and supports the work of other team members.</li></ul><p>Knowledge, Skills, and Abilities Required:</p><ul><li>Must possess excellent technical, written and verbal communication skills to work effectively with legal teams and staff and serve as escalation point.</li><li>Proficient in the use of Relativity or significantly similar sophisticated eDiscovery platforms, Microsoft Windows, Microsoft Office and other business productivity applications.</li><li>Knowledgeable in document imaging formats, load files, and database applications.</li><li>Knowledgeable in standard Microsoft environments, sufficient to provide consulting services on email and loose file collections.</li><li>Knowledgeable in collection procedures and tools prevalent in the industry, sufficient to provide consulting services on best practices for defensible collections.</li><li>Provide training in legal technology solutions to internal team (CTS) and legal teams.</li><li>Must possess a high level of professionalism and interpersonal skills so as to be able to work well with employees at all levels within the organization and maintain all information in the strictest of confidence. Required to use tact and diplomacy when dealing with others.</li><li>Must possess attention to detail, ability to balance multiple projects and have strong time management skills.</li><li>Ability to process routine daily functions while being able to resolve sensitive issues and complex assignments utilizing above average critical thinking skills.</li><li>Ability to prioritize and handle competing demands in a fast-paced environment.</li><li>Ability to travel as necessary.</li></ul><p>Experience and Education Qualifications:</p><ul><li>Bachelor&rsquo;s Degree or equivalent experience required.</li><li>Minimum five (5) years litigation or litigation support experience as an eDiscovery project manager or similar role.</li><li>Prior experience coaching team members and serving as a Subject Matter Expert preferred.</li></ul><p>Compensation:</p><p>For applicants that meet the experience requirements for the role and are physically based in Chicago, IL, the expected salary range is $105,000 - $140,000 annually upon commencement of employment. Starting salary will be determined on an individualized basis with consideration to prior experience and additional qualifications. This is in addition to a comprehensive benefit package offered by the Firm.</p><p>Thompson Coburn LLP is a large, full service, multi-state firm with offices in Birmingham, Chicago, Dallas, Los Angeles, New York, St. Louis, Southern Illinois, and Washington D.C. At Thompson Coburn, our behavior and the expectations we have of ourselves are guided by the values that we hold in the highest regard: integrity, a passion for excellence, a focus on serving the client, a value of diversity, innovation, creativity, trust, and loyalty. Within the Firm, we value each other as people and colleagues. In addition to the exceptional working environment and a competitive salary, Thompson Coburn provides the following benefit options to qualifying employees:</p><ul><li>Medical Insurance</li><li>Vision Insurance</li><li>Dental Insurance</li><li>Life Insurance &amp; ADD policies</li><li>Short &amp; Long Term Disability Insurance</li><li>Paid Parental Leave</li><li>401(k) Profit Sharing plans</li><li>Parking/Transportation Stipend</li><li>Section 125 Plan (Pre-tax premiums, dependent care and medical reimbursement)</li><li>Paid Holidays</li><li>Paid Vacation Time</li><li>Employee Assistance Program (EAP)</li><li>Employee Wellness Program</li><li>Tuition Reimbursement</li><li>College Savings Plan Deductions (529 Plans)</li><li>Long Term Care</li></ul><p>Equal Opportunity Employer M/F/D/V</p><p>Job Type: Full-time</p><p>Pay: From $105,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>AD&amp;D insurance</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Paid holidays</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li><li>Wellness program</li></ul><p>Work Location: Hybrid remote in Chicago, IL 60603</p>

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