Jackson James

<div>
 <p>
  <strong>
   SVP eCommerce (Equity + Bonus) - Hybrid - Manhattan.
  </strong>
 </p>
 <p>
  This is a SVP/COO role that involves building and scaling a new eCommerce division with a premium offering. You would own strategy, partnerships, P&amp;L and overall growth of the online presence. The role requires a hands-on, commercially minded operator.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Define and execute the e-commerce growth strategy and operating model
  </li>
  <li>
   Own P&amp;L, forecasting, budgets, KPIs, and performance optimization
  </li>
  <li>
   Oversee site operations &amp; product assortment
  </li>
  <li>
   Develop and manage partnerships
  </li>
  <li>
   Build and scale a high-performing operations and e-commerce team
  </li>
 </ul>
 <p>
  <strong>
   Profile:
  </strong>
 </p>
 <ul>
  <li>
   Strong experience with luxury eCommerce brands
  </li>
  <li>
   Proven track record launching or scaling digital commerce businesses
  </li>
  <li>
   Strong financial management skills and partnership negotiation ability
  </li>
  <li>
   Comfortable in growth-stage, entrepreneurial environments
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits:
  </strong>
 </p>
 <ul>
  <li>
   Equity
  </li>
  <li>
   Bonus Scheme
  </li>
  <li>
   Hybrid Work
  </li>
 </ul>
 <p>
 </p>
</div>


SVP eCommerce

Lionsgate

<p></p><div><div><div><div><div><div><div><b>Department: </b>Marketing &amp; Publicity
</div></div></div></div><div><div><div><div><b>Location:
</b>Santa Monica, CA, US, 90404
</div></div></div></div><div><div><div><div><div><div><div><div><b>Summary of Position</b></div>
</div><div><div>
The SVP, Group Creative Director, is responsible for leading the creative vision for Lionsgate&rsquo;s Worldwide Television Marketing group across LGTV Brand, FAST/AVOD/SVOD, Series, Event and Trade marketing efforts. This includes but is not limited to the oversight of brand identity, print, digital, A/V, social, trade events, sales collateral.</div></div></div><div><div><div><b>
Who We're Looking For</b></div>
</div><div><div>
The SVP, Group Creative Director, is a creative leader who is strategically sound, with a business-first lens who is equal parts mentor and cultural NorthStar for the organization. You possess a strong creative vision coupled with practical, hands-on experience. As the senior most creative voice in the department, you will be responsible for elevating the creative output, defining the overall look, tone and feel of every campaign, and ensuring cohesive storytelling across all creative output, service platforms and partners. You will partner directly with the EVP, WWTV Marketing, to further the LGTV Marketing vision as we seek to transform the business through the delivery of premium, award-winning creative across the entirety of Lionsgate&rsquo;s Worldwide Television Marketing group.</div><br>
<div></div>
<div>
Further, you are someone who believes in an iterative, test and learn mentality, experimenting with new tools/technologies, processes, and innovative ways of working to get to the very best work while also scaling our resources and driving sound ROI with measurable results.</div></div></div><div><div><div><b>
Who You're Joining</b></div>
</div><div><div>
At Lionsgate, our Worldwide Television Marketing team is anchored by three pillars: Curiosity, Creativity, and Collaboration. We&rsquo;re seeking a leader who embodies these values, inspires those around her/him, is forever curious and isn&rsquo;t afraid to push the creative boundaries of what is possible. If you are ready to lead a team who is hungry, wants to move culture, and wants to be inspired to do the best work of their/your career, this is the place for you.</div></div></div><div><div><div><b>
Responsibilities</b></div>
</div><div><ul><li>Lead and elevate the creative vision, strategy, and execution across all global marketing campaigns, spanning key art, trailers, social, digital, experiential, and trade.<br>
</li>
<li>Collaborate cross-functionally with marketing, strategy, research, publicity, and distribution partners to ensure all creative output aligns with business objectives, strategic intention, and creative vision.<br>
</li>
<li>Oversee creative brief, concepting/development and execution through delivery, ensuring work aligns with strategic objectives and reflects the highest standards of clarity, storytelling, and market relevance.<br>
</li>
<li>Partner closely with external agency partners, strategy, research, distribution, and publicity leaders to translate data and insights into impactful creative strategies and executions.<br>
</li>
<li>Act as a creative right-hand to the EVP, serving as a strategic co-lead and trusted voice on all major initiatives.<br>
</li>
<li>Maintain a hands-on approach in shaping concepts, reviewing creative, and mentoring senior creative leads to push work beyond &ldquo;good&rdquo; to &ldquo;exceptional.&rdquo;<br>
</li>
<li>Drive creative consistency across consumer-facing, B2B, and partner marketing touchpoints, ensuring a unified Lionsgate brand and voice.<br>
</li>
<li>Manage agency and vendor relationships, budgets, and timelines to deliver projects on time and that&rsquo;s cohesive with the brand.<br>
</li>
<li>Be a student of the craft, monitor trends, platforms, and audience behaviors to inform forward-thinking creative strategies that resonate across diverse audiences/markets and create culture.</li>
</ul></div></div><div><div><div><b>Qualifications and Skills</b></div>
</div><div><ul><li>15+ Years experience in the creative space with a background in discipline (Design, Film, Advertising, Fine Arts) or equivalent professional experience.</li>
<li>Proven ability to develop and execute integrated, multi-platform campaigns for television or film properties across AV, digital, social, and experiential media.</li>
<li>Demonstrated success developing and executing 360&deg; campaigns for high-profile television, streaming, and studio brands.</li>
<li>Strong background in brand development and creative direction with an emphasis on storytelling that connects audiences to content.</li>
<li>Familiarity with creative production for sales-driven organizations or distribution-led marketing.</li>
<li>Deep understanding of the evolving media landscape, including FAST, AVOD, SVOD, and global distribution ecosystems.</li>
<li>Exceptional communication and presentation skills, with the ability to influence senior executives and stakeholders.</li>
<li>Passion for mentoring creative talent and fostering an environment of shared learning and collaboration.</li>
</ul></div></div><div><div><div><b>Nice to Haves</b></div>
</div><div><ul><li>Proven ability to drive cultural and operational change within creative organizations.</li>
<li>Direct experience collaborating with showrunners, talent, and executive producers.</li>
<li>Experience developing campaigns that bridge consumer and trade audiences.</li>
<li>Hands-on fluency in creative tools and processes (e.g., Adobe Creative Suite, storyboarding, editing workflows).</li>
<li>Recognized creative leadership, industry awards, or credits (Clio, Promax, Cannes, etc.).</li>
<li>Strong understanding of creative analytics and performance-driven storytelling.</li>
</ul></div></div><div><div><div><b>About Lionsgate</b></div>
</div><div><div>
Lionsgate (NYSE: LION) is one of the world&rsquo;s leading standalone, pure play, publicly traded content companies. It brings together diversified motion picture and television production and distribution businesses, a world-class portfolio of valuable brands and franchises, a talent management and production powerhouse and a more than 20,000-title film and television library, all driven by the studio&rsquo;s bold and entrepreneurial culture.</div></div></div><div><div><div><b>
Business Unit Overview</b></div>
</div><div><div><b>
Lionsgate Television</b><br>
Lionsgate's Television Group is a leading supplier of premium programming to buyers around the world. With a rich history of acclaimed television series such as Mad Men, Weeds, Nurse Jackie, Orange is the New Black, Nashville and The Studio, Lionsgate Television series have earned 396 Emmy Award nominations and 47 Emmys. Lionsgate's Television Group includes nearly 100 series spanning 40+ networks from Lionsgate Television, Lionsgate Alternative Television, Lionsgate Worldwide Television Distribution, 3 Arts Entertainment and Debmar-Mercury.</div></div></div><div><div><div><b>
Our Benefits</b></div>
</div><div><ul><li>Full Coverage &ndash; Medical, Vision, and Dental</li>
<li>Work/Life Balance &ndash; generous sick days, vacation days, holidays, and Impact Day</li>
<li>401(k) company matching</li>
</ul></div></div><div><div><div><b>Compensation</b></div>
</div><div><div>
$250,000 - $270,000</div></div></div><div><div><div>
EEO Statement</div>
</div><div><div><i>
Lionsgate is an equal employment opportunity employer. All employees and applicants are evaluated on the basis of their qualifications, consistent with applicable state and federal laws. In addition, Lionsgate will provide reasonable accommodations for qualified individuals with disabilities. Lionsgate will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and federal law.</i></div></div></div></div></div></div></div></div></div></div></div><p></p>

SVP, Group Creative Director

Global Air Navigation Se...

<p><strong>Duties &amp; Responsibilities</strong></p>
<p><strong>Leadership:</strong></p>
<ul>
<li>Deliver strategic leadership for defining the commercial path to growth and profitability of the company and the establishment of an effective growth process and infrastructure.</li>
<li>Develop collaborative working relationships within the organization in pursuit of the of the company s overall business goals.</li>
</ul>
<p><strong>Business Development:</strong></p>
<ul>
<li>Develop a strategy and provide leadership for enterprise-wide business development opportunities.</li>
<li>Originate and manage business development opportunities that are consistent with the company s strategy for revenue growth.</li>
<li>Perform market research and analyze threats and opportunities</li>
<li>Identify new business opportunities in domestic and international markets within the aviation and air navigation sectors.</li>
<li>Lead the end-to-end sales process: prospecting, pitching, negotiation, and closing.</li>
<li>Build and maintain strong relationships with aviation authorities, airlines, government agencies, and industry partners.</li>
<li>Develop partnerships and strategic alliances to enhance the company s service offerings and market reach.</li>
</ul>
<p><strong>Processes:</strong></p>
<ul>
<li>Develop and establish governance and processes for a companywide sale.</li>
</ul>
<p><strong>Sales:</strong></p>
<ul>
<li>Develop and implement the company s sales strategy across key market segments to ensure that the company identifies and optimizes a clear path to aggressive growth.</li>
<li>Assess, build and manage an array of necessary channels capable of delivering on the company s growth objectives.</li>
<li>Monitor performance of commercial activities using key metrics and prepare reports for senior management</li>
<li>Identify opportunities to up sell, cross sell services increase revenues from existing clients in order to build client relationship and enhance revenues.</li>
<li>Maintain a strong awareness of the external business environment and develop recommendations to enhance revenues/grow GANS business based on market research / business intelligence</li>
<li>Conduct market research, analyse trends and pursue opportunities to grow and develop GANS presence and service offering across the region</li>
<li>Lead commercial propositions and agreements, including sales contracts and Non-Disclosure, Teaming and Consortium Agreements, contract renewals and negotiations working closely with the relevant departments for new and existing clients in order to maximise revenues</li>
</ul>
<p><strong>Innovation:</strong></p>
<ul>
<li>Keep abreast of the innovative developments within in the industry landscape and provide guidance on how GANS business can evolve and maintain a competitive advantage</li>
</ul>
<p><strong>Customer Relationship Management:</strong></p>
<ul>
<li>Manage new and existing client relationships, ensuringthat a robust mechanism is in place to track and monitor client feedback and liaise with respective departments to ensure follow up actions are taken where necessary to correct any issues and enhance client feedback and participate in contract reviews to ensure a long-term with stakeholders</li>
<li>Participate on regular contract reviews with other department head and clients</li>
<li>Understand the requirements of existing customers</li>
<li>Track, measure and analyze commercial metrics using KPAs/KPIs</li>
<li>Build and maintain profitable partnerships with key stakeholders</li>
<li>Formulates GANS commercial department budget including sales and revenue targets, manages and tracks expenditures, financial goals and budgets</li>
</ul>
<p><strong>Revenue Growth</strong></p>
<ul>
<li>Drive revenue growth through effective commercial initiatives and diversification strategies.</li>
<li>Monitor performance metrics and commercial KPIs to ensure achievement of revenue targets.</li>
<li>Prepare and manage budgets for the commercial department.</li>
</ul>

SVP Commercial

Navan

<div><p>Navan is seeking a bold and visionary SVP, Global Operations &amp; Services to lead, elevate, and transform our global service organization into a world-class, customer obsessed powerhouse<b>.</b> Navan is reshaping the future of corporate travel and expense, and radical customer care is our ultimate differentiator.</p>
<p>
Reporting to the COO, you will be a proven operator and innovator, critical to driving unparalleled customer support and operational excellence at a massive global scale.</p>
<p><b>
What You'll Do:</b></p>
<ul>
<li><b>Define and Execute Global Strategy: </b>Redefine the vision and strategy for a world class Global Operations and Service (GO&amp;S) organization, leading large-scale transformation initiatives to deliver exceptional and seamless customer experiences across every channel</li>
<li><b>Pioneer Tech and AI Deployment: </b>Own the deployment of Generative AI and automation technologies to accelerate problem resolution, deliver proactive support, and achieve step-change improvements in service quality and velocity</li>
<li><b>End-to-End Operational Ownership</b>: Oversee all service operations - from front-line travel agents to back-office reconciliation - while establishing robust capacity planning, budgeting, and performance on key metrics (CSAT, NPS, SLA)</li>
<li><b>Drive Strategic Alignment:</b> Foster a unified, customer-centric operating model by securing strategic alignment across key executive functions: Product, Engineering, Sales, and Customer Success</li>
<li><b>Build an Award-Winning Team:</b> Cultivate a high-performing global team and champion a &quot;customer first, always&quot; mindset to elevate Navan's support into an award-winning, best-in-class organization</li>
</ul>
<p><b>What We're Looking For:</b></p>
<ul>
<li>12+ years in Global Operations/Customer Service, with at least 8+ years in senior leadership roles within high-growth, tech-forward organizations</li>
<li>Proven ability to scale a global customer support function that consistently delivers best-in-class CSAT and NPS in a fast-paced environment</li>
<li>Track record of leading transformation at scale while delivering measurable improvements in both customer satisfaction and operational excellence</li>
<li>Deep expertise in service strategy, process design (ex. Lean, Six Sigma), and leveraging predictive analytics and emerging technologies (GenAI)</li>
<li>Exceptional communicator with a consultative, cross-functional approach and experience working across regions and time zones</li>
<li>Comfortable navigating high-growth ambiguity, fast decision-making and resource allocation in evolving markets</li>
<li>Extensive domestic and international travel required</li>
</ul>
<p><b>Preferred Qualifications:</b></p>
<ul>
<li>Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field; MBA or equivalent preferred</li>
<li>Experience in tech-based global distribution or transactional systems (eg. Fintech, SaaS or a diversified conglomerate)</li>
<li>Experience building global support hubs and multilingual, multicultural support teams</li></ul></div>

SVP, Global Customer Service and Operations

USUI International

<div><div><b>Tasks, work area and schedule may vary depending on work volume and business need.</b></div>
<div></div><div><div>PRIMARY DUTIES:</div>
 <ul><li>Repairing, maintaining and improving industrial machinery, special assembly machines, brazing, tig welding, spot welding and other production equipment.</li>
 <li>Troubleshoot and repair mechanical, electrical, pneumatic and hydraulic systems</li>
 <li>Perform timely repairs and replacements to minimize downtime and ensure continuous operation.</li>
 <li>Perform routine inspections and scheduled maintenance on industrial equipment and machinery to ensure they are functioning at peak performance.</li>
 <li>Monitor the performance of machinery and equipment in real time, identifying potential issues before they lead to downtime.</li>
 <li>Document maintenance activities, including repairs, parts used, and machine downtimes in detail.</li>
 <li>Ensure that machines and equipment meet operational and quality specifications. Conduct tests to verify proper functioning.</li>
 <li>Ensure compliance with safety standards and company policies during all maintenance activities.</li>
<li>All other duties assigned by management.</li>
</ul><div><b>SECONDARY DUTIES:</b></div>
<ul><li>Ability to operate all production equipment, including additional support equipment such as cranes, forklifts etc.</li>
<li>Collaborate with production, quality and engineering teams to address technical issues and improve equipment reliability.</li>
<li>Assist with the installation/removal of equipment and setup of new machinery and equipment.</li>
<li>Attend any required supervisor meetings.</li>
<li>Welding.</li>
<li>4S.</li>
<li>Participate in training and development programs to stay up to date with industry trends and best practices.</li>
<li>Ability to Work as a Team Member in Team Oriented Environment.</li>
</ul><div><div><b>QUALIFICATIONS (including educational requirements):</b></div>
<ul><li>Associates degree in a technical discipline, a plus or ETA, NCCER Certification or Electro Mechanical PLC Technician Certification necessary or equivalent experience in Usui International Corporation.</li>
<li>3+ years of experience with electrical/mechanical troubleshooting at the component level</li>
<li>3+ years of experience working on industrial assembly machines.</li>
<li>Experience with VOM with the ability to understand the results, troubleshoot components, (proximity switch, limit switch, PLC input/output level).</li>
<li>Ability to read and interpret technical manuals, blueprints, and schematics.</li>
<li>Strong mechanical skills, such as understanding Hydraulics and Pneumatics, not only theory, but real, hands-on experience.</li>
<li>Basic machine shop practices, such as drilling holes with drill press, tapping holes, threading pipe, identifying pipe fittings, and how they are used (some water lines, mostly air lines).</li>
<li>Ability to measure in inches, millimeters, with tape measures, scales, micrometers and calipers.</li>
<li>Basic knowledge of milling machines and lathe operations is desirable.</li></ul></div></div></div>

Maintenance Technician | 2nd | SVP

HugoBank

<div>
 The Product Owner - Merchants is responsible for building, managing, and scaling HugoBank's SME ecosystem, encompassing payments enablement, financial operations, and credit access for small and medium enterprises. This role will design and execute digital propositions that simplify how SMEs collect payments, manage liquidity, and access financing through products such as working capital loans, invoice factoring, inventory finance, and BNPL for businesses. The incumbent is required to deliver seamless SME experiences, drive ecosystem growth, and strengthen HugoBank's position as a digital-first SME bank. The role demands a unique blend of product strategy, commercial acumen, regulatory understanding, and on-ground SME experience to translate the needs of small businesses into scalable financial solutions.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <strong>
  Merchant &amp; Payments Product Development:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead the design and execution of the SME Product Roadmap, focusing on payment acceptance, cashflow management, and financing enablement for SMEs
  </li>
  <li>
   Develop targeted SME acquisition strategies for priority clusters such as distributors, pharmacies, wholesalers, and e-commerce sellers
  </li>
  <li>
   Roll out digital acceptance solutions (e.g., QR, POS, Tap-to-Phone, RAAST, and payment links) tailored to SME business models
  </li>
  <li>
   Build digital business account structures with transparent settlement cycles, automated reconciliations, and integrated invoicing tools
  </li>
  <li>
   Develop value-added services (e.g., digital invoicing, spend insights, and business analytics dashboards) that enhance financial management for SMEs
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Payments Strategy &amp; Product Development:
  <br/>
  <br/>
 </strong>
 <li>
  Develop and operationalize SME lending products, including:
 </li>
 <ul>
  <li>
   Working Capital Loans / Running Finance
  </li>
  <li>
   Inventory or Distributor Finance Invoice Factoring &amp; Receivables Finance
  </li>
  <li>
   BNPL for SMEs / Micro-Business Financing
  </li>
  <li>
   Use SME transaction data to build cashflow-based credit scoring models, enabling faster and fairer access to financing
  </li>
  <li>
   Embed credit journeys directly within the Merchant app (from application to approval, disbursement, and repayment)
  </li>
  <li>
   Conduct risk-return analysis, product pricing, and profitability modelling for SME credit lines
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Partnerships &amp; Ecosystem Development:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Forge strategic alliances with anchor corporates, FMCGs, distributors, and aggregators (e.g., Getz Pharma, M&amp;P, retail supply chains) to onboard SME networks and enable embedded finance models
  </li>
  <li>
   Collaborate with payment service providers (PSPs), fintechs, and marketplaces to expand reach and co-create merchant solutions
  </li>
  <li>
   Engage with card schemes, RAAST, 1LINK, and SBP to ensure regulatory alignment and interoperability for SME payment flows
  </li>
  <li>
   Represent the Bank in SME ecosystem forums to promote digital adoption and financial empowerment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Insights, Analytics &amp; Optimisation:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Leverage merchant transaction data to identify lending opportunities and design incentive programs
  </li>
  <li>
   Define and track KPIs such as activation, churn, credit utilisation, and transaction growth
  </li>
  <li>
   Conduct periodic market and competitor benchmarking to evolve HugoBank's merchant value proposition
  </li>
  <li>
   Present insights and performance dashboards to management for strategic decision-making
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Risk, Compliance &amp; Operations:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Design and maintain robust KYB/KYC frameworks, ensuring that onboarding processes for merchants and SME borrowers adhere to AML/CFT and customer due-diligence standards
  </li>
  <li>
   Partner with Risk, Compliance, and Fraud Management teams to establish proactive controls, fraud monitoring dashboards, and alert mechanisms for abnormal transaction patterns or repayment irregularities
  </li>
  <li>
   Develop merchant lending products (inventory finance, invoice factoring, BNPL), ensuring data-driven assessment of repayment capacity based on transaction history and cash-flow analysis
  </li>
  <li>
   Drive continuous monitoring of portfolio health, NPL ratios, and take corrective actions in coordination with Risk and Finance functions
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Cross-Functional Leadership:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborate with liabilities Product, Marketing, Tech, and Data to deliver integrated merchant offerings
  </li>
  <li>
   Partner with Product Owner Lending to create merchant financing products (working capital, invoice factoring, BNPL for SMEs)
  </li>
  <li>
   Work with Analytics to derive insights from merchant transaction data to enhance engagement
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Business Administration, Economics, Finance, or related field
  </li>
  <li>
   Master's degree or professional certification in Payments/FinTech preferred
  </li>
  <li>
   Minimum 10 years of experience in Merchant Onboarding, payments and digital financial services
  </li>
  <li>
   Proven track record of developing and scaling merchant/payment propositions
  </li>
  <li>
   Strong understanding of SBP regulations and digital payment systems
  </li>
  <li>
   Familiarity with payment gateways, fintech APIs, and merchant onboarding technologies (KYB/KYC)
  </li>
  <li>
   Commercial acumen with the ability to design pricing, revenue-sharing, and incentive models for merchants
  </li>
  <li>
   Experience in building merchant acquisition strategies and scaling payment ecosystems
  </li>
  <li>
   Data-driven mindset with the ability to use BI tools/analytics to track merchant performance and design interventions
  </li>
  <li>
   Commercially driven, Entrepreneurial mindset, Stakeholder management, Strong problem-solving
  </li>
 </ul>
</div>


Product Lead - Merchants (VP/SVP)

<p></p><div><p>The Product Owner - Merchants is responsible for building, managing, and scaling HugoBank&rsquo;s SME ecosystem, encompassing payments enablement, financial operations, and credit access for small and medium enterprises. This role will design and execute digital propositions that simplify how SMEs collect payments, manage liquidity, and access financing through products such as working capital loans, invoice factoring, inventory finance, and BNPL for businesses. The incumbent is required to deliver seamless SME experiences, drive ecosystem growth, and strengthen HugoBank&rsquo;s position as a digital-first SME bank. The role demands a unique blend of product strategy, commercial acumen, regulatory understanding, and on-ground SME experience to translate the needs of small businesses into scalable financial solutions.<br>
<br>
</p><p><b>Responsibilities:</b></p><p><b><br>
Merchant &amp; Payments Product Development:</b></p><ul>
<li>
Lead the design and execution of the SME Product Roadmap, focusing on payment acceptance, cashflow management, and financing enablement for SMEs.</li>
<li>Develop targeted SME acquisition strategies for priority clusters such as distributors, pharmacies, wholesalers, and e-commerce sellers.</li>
<li>Roll out digital acceptance solutions (e.g., QR, POS, Tap-to-Phone, RAAST, and payment links) tailored to SME business models.</li>
<li>Build digital business account structures with transparent settlement cycles, automated reconciliations, and integrated invoicing tools.</li>
Develop value-added services (e.g., digital invoicing, spend insights, and business analytics dashboards) that enhance financial management for SMEs.<br>
<li>
</li>
</ul><p><b>Payments Strategy &amp; Product Development:</b></p><ul>
<li>
Develop and operationalize SME lending products, including:</li>
<li><ul><li>Working Capital Loans / Running Finance</li>
<li>Inventory or Distributor Finance Invoice Factoring &amp; Receivables Finance</li>
<li>BNPL for SMEs / Micro-Business Financing</li>
</ul></li></ul><ul><li>Use SME transaction data to build cashflow-based credit scoring models, enabling faster and fairer access to financing.</li>
<li>Embed credit journeys directly within the Merchant app (from application to approval, disbursement, and repayment).</li>
Conduct risk-return analysis, product pricing, and profitability modelling for SME credit lines.<br>
<li>
</li>
</ul><p><b>Partnerships &amp; Ecosystem Development:</b></p><ul>
<li>
Forge strategic alliances with anchor corporates, FMCGs, distributors, and aggregators (e.g., Getz Pharma, M&amp;P, retail supply chains) to onboard SME networks and enable embedded finance models.</li>
<li>Collaborate with payment service providers (PSPs), fintechs, and marketplaces to expand reach and co-create merchant solutions.</li>
<li>Engage with card schemes, RAAST, 1LINK, and SBP to ensure regulatory alignment and interoperability for SME payment flows.</li>
Represent the Bank in SME ecosystem forums to promote digital adoption and financial empowerment.<br>
<li>
</li>
</ul><p><b>Insights, Analytics &amp; Optimisation:</b></p><ul>
<li>
Leverage merchant transaction data to identify lending opportunities and design incentive programs.</li>
<li>Define and track KPIs such as activation, churn, credit utilisation, and transaction growth.</li>
<li>Conduct periodic market and competitor benchmarking to evolve HugoBank&rsquo;s merchant value proposition.</li>
<li>Present insights and performance dashboards to management for strategic decision-making.</li></ul><p><br>
<b>
Risk, Compliance &amp; Operations:</b></p><ul>
<li>
Design and maintain robust KYB/KYC frameworks, ensuring that onboarding processes for merchants and SME borrowers adhere to AML/CFT and customer due-diligence standards.</li>
<li>Partner with Risk, Compliance, and Fraud Management teams to establish proactive controls, fraud monitoring dashboards, and alert mechanisms for abnormal transaction patterns or repayment irregularities.</li>
<li>Develop merchant lending products (inventory finance, invoice factoring, BNPL), ensuring data-driven assessment of repayment capacity based on transaction history and cash-flow analysis.</li>
Drive continuous monitoring of portfolio health, NPL ratios, and take corrective actions in coordination with Risk and Finance functions.<br>
<li>
</li>
</ul><p><b>Cross-Functional Leadership:</b></p><ul>
<li>
Collaborate with liabilities Product, Marketing, Tech, and Data to deliver integrated merchant offerings.</li>
<li>Partner with Product Owner Lending to create merchant financing products (working capital, invoice factoring, BNPL for SMEs).</li>
<li>Work with Analytics to derive insights from merchant transaction data to enhance engagement.</li>
</ul><p></p><p><b>
Requirements</b></p><ul>
<li>
Bachelor&rsquo;s degree in Business Administration, Economics, Finance, or related field.</li>
<li>Master&rsquo;s degree or professional certification in Payments/FinTech preferred.</li>
<li>Minimum 10 years of experience in Merchant Onboarding, payments and digital financial services.</li>
<li>Proven track record of developing and scaling merchant/payment propositions.</li>
<li>Strong understanding of SBP regulations and digital payment systems.</li>
<li>Familiarity with payment gateways, fintech APIs, and merchant onboarding technologies (KYB/KYC).</li>
<li>Commercial acumen with the ability to design pricing, revenue-sharing, and incentive models for merchants.</li>
<li>Experience in building merchant acquisition strategies and scaling payment ecosystems.</li>
<li>Data-driven mindset with the ability to use BI tools/analytics to track merchant performance and design interventions.</li>
<li>Commercially driven, Entrepreneurial mindset, Stakeholder management, Strong problem-solving.</li></ul></div><p></p>

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