system support analyst

Southern Scripts

<div><div><div>Benefit Design and System Support Analyst
We wanted a PBM that worked better&hellip; so we created one.
Liviniti, the leading disruptor in the PBM industry, simplifies the complexities of navigating through the Pharmacy Benefit Manager world by offering a value-added approach to ensure the employer absolute freedom, control, and choice to their health plan structure without compromising patient experiences and outcomes. We improve healthcare and reduce rising prescription costs for employers and their employees. We are looking for individuals who are passionate, strong, and committed to developing systems and service solutions that promote our business goals and commitments.
Liviniti is searching for incredible talent! We continue to experience accelerated growth in a rapidly changing industry. There's never been a better time to join our team.
We are currently seeking a Benefit Design and System Support Analyst. This is a remote position.<h1 class="jobSectionHeader">
Role and Responsibilities</h1>
The Benefit Design and System Support Analyst provides Liviniti employees and customers with comprehensive knowledge of the claim processing system. This includes answering questions and assisting with problem resolution.<ul><li>
Manages tickets within a ticketing system; troubleshoots and resolves tickets that are placed in the claims processing queues in a timely manner.</li><li>
Adjudicates information on multiple software platforms.</li><li>
Enforces procedures that are put in place by the Benefit Design Supervisor, Director of Claims Processing, and other Leadership.</li><li>
Identifies and corrects Benefit Design errors within the claims processor based on client documentation. This may include performing financial audits on the error(s) found and determining impact for the client and/or Southern Scripts.</li><li>
Provides and potentially presents audit findings to Account Management and, on occasion, the Leadership team.</li><li>
Facilitates benefit designs for new clients within the claims processor based off of documentation.</li><li>
Communicates with the Implementation team to discuss and/or ask questions regarding benefit designs for new clients.</li><li>
Communicates with the EDI team to discuss and/or ask questions regarding various data files.</li><li>
Communicates with the Clinical team to discuss and/or ask questions regarding clinical edits that are active for current clients.</li><li>
Works in conjunction with the Clinical team to input information into the claims processor and makes updates based on extensive testing to ensure the clinical request is to appropriate specifications.</li><li>
Communicates with the Account Management team to facilitate benefit design updates and obtain appropriate documentation for current clients.</li><li>
Assists Customer Service Representatives with troubleshooting and resolving issues within our claims processor, when appropriate.</li><li>
Works in conjunction with an external programming team to analyze and resolve programming error(s) within our claims processor.</li><li>
Participates in developing additional quality assurance for internal processes.</li><li>
Plays an active role in evaluating quality standards from an objective point of view and ensuring the proper checks and balances are applied to all parts of the Claims Processing procedures.</li><li>
Abides by all obligations under HIPAA related to Protected Health Information (PHI).</li><li>
If a HIPAA violation is discovered, whether individually or by another, reports the violation to the Compliance Officer and/or Human Resources.</li><li>
Attends, completes, and demonstrates competency in all required HIPAA Training offered by the company.</li><li>
Flexibility to understand, appreciate and embrace that the job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.</li></ul>
What We Have to Offer
Our benefits package is designed to keep our employees happy and healthy &ndash; physically, mentally and financially.<ul><li>
Medical, Dental, Vision insurance</li><li>
Disability and Life insurance</li><li>
Employee Assistance Program</li><li>
Generous Paid-Time Off</li><li>
Annual Reviews and Development Plans</li><li>
Retirement Plan with company match immediately 100% vested</li></ul><h1 class="jobSectionHeader">
Required Skills and Competencies</h1><ul><li>
Organization</li><li>
Time Management</li><li>
Strong Problem-Solving Skills</li><li>
Strong communication/collaboration skills</li><li>
Easily adapt to and learn new technology and skills</li><li>
Thoroughness</li></ul>
Supervisory Responsibility
This position has no supervisory responsibilities.<h1 class="jobSectionHeader">
Position Type and Expected Hours of Work</h1>
This is a full-time salaried position. Days and hours of work are Monday through Friday; 40+ hours a week, with occasional after-hours or weekend duties. Position can be remote or onsite.<h1 class="jobSectionHeader">
Travel</h1>
No travel expected for this position.<h1 class="jobSectionHeader">
Qualifications and Education Requirements</h1><ul><li>
Associate or Bachelor&rsquo;s degree preferred.</li><li>
2 to 3 years&rsquo; previous experience working in PBM environment, health plan, pharmacy chain, or managed care services organization in a Systems or Plan Design capacity.</li><li>
Intermediate or advanced proficiency with MS Excel, Word, PowerPoint, Outlook</li><li>
Excellent verbal and written communication skills, establishing rapport and working with others.</li></ul> 
Liviniti, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Liviniti complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Liviniti expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Liviniti employees to perform their job duties may result in discipline up to and including discharge. EOE M/F/V/D</div></div></div>

Benefit Design and System Support Specialist REMOTE

NavitasPartners

<div>Title: L2 Application Support Analyst 
Location: Chicago, IL (Hybrid) 
Duration: 11 Months

Job Summary

The L2 Application Support Analyst provides advanced functional and technical support for applications supporting Property &amp; Casualty (P&amp;C) insurance operations. This includes policy administration, claims, billing, underwriting, and rating systems. The role focuses on incident management, root cause analysis, issue resolution, and ensuring system stability while meeting SLA requirements.

<h3 class="jobSectionHeader">Key Responsibilities</h3>
<ul><li>Provide Level 2 support for P&amp;C insurance applications, including:
<ul><li>Policy Administration</li>
<li>Claims Management</li>
<li>Billing &amp; Payments</li>
<li>Underwriting &amp; Rating</li>
</ul></li><li>Analyze, troubleshoot, and resolve medium to complex production issues escalated from Level 1 support</li>
<li>Perform root cause analysis (RCA) and document long-term solutions</li>
<li>Support batch jobs, system integrations, and data interfaces (inbound/outbound)</li>
<li>Monitor application performance, logs, and alerts to proactively identify risks</li>
<li>Manage incidents and service requests using ITSM tools (e.g., ServiceNow, JIRA, Remedy)</li>
<li>Ensure adherence to SLAs and compliance standards</li>
<li>Participate in problem management and continuous improvement initiatives</li>
<li>Support change deployments, release validation, and post-deployment verification</li>
<li>Collaborate with Level 3 teams, vendors, and business users during critical incidents</li>
</ul>
Domain Support
<ul>
<li>Understand and support P&amp;C insurance workflows, including:
<ul><li>New business, renewals, and endorsements</li>
<li>Claims lifecycle</li>
<li>Cancellations and reinstatements</li>
<li>Premium calculation and billing</li>
</ul></li><li>Interpret business rules related to coverage, deductibles, limits, endorsements, and regulatory requirements</li>
<li>Provide timely support and clear communication to business users</li>
</ul>
Documentation &amp; Knowledge Management
<ul>
<li>Create and maintain runbooks, SOPs, and knowledge base articles</li>
<li>Document known issues, workarounds, and system behavior</li>
<li>Participate in knowledge transfer sessions with L1 and L3 teams</li>
</ul><h3 class="jobSectionHeader">Required Qualifications</h3>
<ul><li>3&ndash;6 years of IT application support experience</li>
<li>Minimum 2 years of experience in the P&amp;C insurance domain</li>
<li>Bachelor&rsquo;s degree in Computer Science, Information Systems, or equivalent experience</li>
<li>Strong SQL skills for data analysis, validation, and troubleshooting</li>
</ul><h3 class="jobSectionHeader">Preferred Qualifications</h3>
<ul><li>Experience with insurance core platforms (e.g., Insurity, Guidewire, Duck Creek, Majesco, or similar)</li>
<li>Exposure to cloud platforms such as AWS or Azure</li>
<li>Experience working in Agile and/or DevOps environments</li>
</ul>
For more details reach at shubham.sharma@navitassols.com.</div>

L2 Application Support Analyst - ASA 0410 SS#01

Blackford Technologies LLC-SPC

<div>Our client is a leading cybersecurity firm establishing a next-generation Security Operations Center (SOC) to deliver world-class monitoring, detection, and incident response capabilities. Built on advanced analytics, automation, and threat intelligence, this SOC is designed to serve as a central pillar of enterprise defense across diverse digital environments. The company is seeking exceptional security professionals to shape, lead, and evolve this capability into a benchmark for operational excellence and resilience.
We are seeking a motivated SOC Analyst L1 to serve as the first line of defense within a modern Security Operations Center. This role is responsible for real-time monitoring, initial alert triage, enrichment, and accurate escalation in accordance with established SOC procedures and response playbooks. The SOC Analyst L1 will work with SIEM, SOAR, EDR, and cloud security tools to identify potential security threats and ensure timely detection.
This position is ideal for individuals beginning their cybersecurity career who are eager to develop strong analytical and operational skills within a structured and supportive SOC environment. The Analyst will collaborate closely with L2 and L3 analysts, Detection Engineers, and Automation Engineers to ensure high-quality outcomes across investigations and daily operations. 
Requirements 
<ul><li>
Monitor SIEM alerts, dashboards, and security event queues for suspicious activity.</li><li>
Perform initial triage using enrichment procedures, predefined playbooks, and documented SOPs.</li><li>
Classify alerts and escalate validated security events to SOC Analyst L2.</li><li>
Execute basic investigation steps using SIEM queries, EDR telemetry, and cloud security logs.</li><li>
Conduct routine SOC tasks such as tooling health checks, log ingestion verification, and shift handovers.</li><li>
Document incident details clearly, ensuring completeness and accuracy in the case management system.</li><li>
Support SOAR-driven automation workflows by validating automated outputs and providing feedback for improvement.</li><li>
Follow established response workflows and maintain adherence to SOC quality standards.</li><li>
Participate in ongoing training, shadowing, and capability development to advance toward L2 analyst responsibilities.</li></ul>
Role Requirements<ul><li>
0.5&ndash;2 years of experience in cybersecurity or IT operations (SOC experience is a plus).</li><li>
Basic understanding of SIEM concepts, log types, and common security event flows.</li><li>
Familiarity with security tools such as Microsoft Sentinel, Microsoft Defender, Splunk, or equivalent SIEM/EDR platforms.</li><li>
Understanding of Windows/Linux fundamentals, networking basics, and common attack vectors.</li><li>
Strong analytical skills, attention to detail, and willingness to learn.</li><li>
Ability to follow structured processes and escalate events appropriately.</li><li>
Certifications such as Security+, SC-900, or AZ-900 are beneficial but not required.</li></ul>
Technical Skills<ul><li>
Platforms: Microsoft Sentinel (preferred), Splunk/Elastic familiarity</li><li>
Tools: Microsoft Defender, EDR consoles, basic SOAR output review</li><li>
Processes: Alert triage, enrichment, classification, escalation</li><li>
Knowledge: Security fundamentals, MITRE ATT&amp;CK basics, networking basics</li></ul>
Why Join Us<ul><li>
Begin your cybersecurity career in a structured and supportive SOC environment.</li><li>
Work with a modern toolset including SIEM, SOAR, EDR, and cloud security platforms.</li><li>
Receive continuous training, mentoring, and development aligned to SOC career progression.</li><li>
Clear pathway to SOC Analyst L2 and specialised roles (Detection, DFIR, Threat Hunting, Automation).</li><li>
Join a collaborative and high-performance security organisation focused on growth and capability maturity.</li></ul></div>

SOC Analyst Level - 1

HomeXpress Mortgage Corp

<div>Company Description 
HomeXpress &ndash; Your Leading Non-QM Mortgage Lender.
Join our growing team and be part of the Top Non-QM Lender in the Business.
We are known for closing mortgage loans with speed, ease, and convenience.
Licensed in 46 States, we provide brokers with a full suite of mortgage products, including VA, FHA, &amp; FHLMC.
If you have a service first mentality and thrive in a fast-paced environment, HomeXpress is the place for you.
Join us as we continue to grow and expand our business to the Non-Delegated Correspondent Channel! 
Job Description 
Job Title: Mortgage Application Support Analyst I
Department: IT
Reports To: LOS Manager
FLSA Status: Non-Exempt
Management: No
Salary Range: $65,000 - $75,000/yr 
PRIMARY FUNCTIONS: The Mortgage Application Support Analyst I provides front-line technical and operational support for mortgage origination systems, broker portals, and related applications. This role is responsible for ensuring seamless loan flow by troubleshooting issues across the loan lifecycle, supporting brokers and internal users, and maintaining system functionality within the Loan Origination System (LOS) and integrated platforms. 
ESSENTIAL DUTIES AND RESPONSIBILITIES:<ul><li>
Serve as primary support resource for the Loan Origination System (LOS), broker portal, and integrated mortgage applications</li><li>
Troubleshoot and resolve issues related to loan submission, registration, disclosures, underwriting workflows, and loan status progression</li><li>
Support external brokers and internal users with application access, system navigation, and issue resolution</li><li>
Analyze and resolve data, workflow, and integration issues impacting loan processing and funding timelines</li><li>
Monitor system queues, error logs, and exception reports to proactively identify and resolve production issues</li><li>
Coordinate with IT, vendors, and business units to escalate and resolve system defects or outages</li><li>
Assist in user provisioning, role/security configuration, and access management within mortgage systems</li><li>
Document recurring issues, resolutions, and system behaviors to improve support efficiency and knowledge sharing</li><li>
Participate in system testing, release validation, and user acceptance testing (UAT) for LOS enhancements and updates</li><li>
Support enforcement of system controls, compliance requirements, and data integrity standards within mortgage platforms</li></ul>
DESIRED PERSONAL CHARACTERISTICS:<ul><li>
Strong sense of ownership over loan flow and user experience</li><li>
Detail-oriented with a focus on accuracy in a regulated environment</li><li>
Ability to remain calm and effective under production pressure</li><li>
Analytical thinker with strong problem-solving skills</li><li>
Customer-focused mindset, particularly in supporting brokers and sales channels</li><li>
Adaptable and open to evolving systems, workflows, and technologies</li><li>
Strong communicator able to bridge technical and business teams</li></ul>
JOB REQUIREMENTS:<ul><li>
Working knowledge of mortgage processes (loan lifecycle, underwriting, disclosures, closing)</li><li>
Experience supporting or working within a Loan Origination System (e.g., Byte, Encompass, etc.)</li><li>
Ability to troubleshoot system, workflow, and data-related issues in a production environment</li><li>
Familiarity with user access/security models and system configuration concepts</li><li>
Strong communication skills with ability to support both technical and non-technical users</li><li>
Experience working in a fast-paced, deadline-driven mortgage or financial services environment</li><li>
Proficiency with Microsoft Office 365 and general business applications</li></ul>
EDUCATION:<ul><li>
Bachelor&rsquo;s Degree (Business, Information Systems, or related field preferred)</li></ul>
EXPERIENCE:<ul><li>
2&ndash;5 years of experience in mortgage operations, LOS support, or application support role</li></ul>
PHYSICAL REQUIREMENTS:<ul><li>
This position is in an office setting with computer and general office equipment. The position requires the ability to move freely around within the department and other department locations</li></ul> 

Additional Information 
All your information will be kept confidential according to EEO guidelines.</div>

Mortgage Application Support Analyst I

HealthRIGHT 360

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.
 
Benefits and perks: 
<ul>
<li>HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!</li>
<li>Employees qualify for public loan forgiveness programs</li>
<li>Training and professional development opportunities</li>
<li>Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.</li>
</ul>
This is a union eligible position.
 JOB SUMMARY
 HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic
 barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services.
 Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to
 overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.
 
Position Summary: 
Do you thrive on helping others learn, solving complex problems, and making systems work better for the people who use them? HealthRIGHT 360 is seeking a detail-oriented, tech-savvy, and people-centered EHR Training and Support Analyst to join our Northern California team. You’ll play a critical role in supporting staff across substance use disorder, mental health, and primary care programs by delivering expert training and responsive support for our EHR system.
 
Program/Department Description Summary: 
The EHR Team at HealthRIGHT 360 is a collaborative, motivated group of professionals who value continuous improvement, creative problem-solving, and practical support. We embrace a culture of learning, adaptability, and service to ensure our frontline teams can focus on what matters most—delivering quality care to our clients.
 HealthRIGHT 360 is seeking a knowledgeable and service-oriented EHR Training and Support Analyst to deliver high-quality training and responsive support for our Electronic Health Record (EHR) system. Based in Northern California with a hybrid schedule, this role is responsible for onboarding new users, facilitating ongoing training, troubleshooting issues, and collaborating with clinical and technical teams to improve workflows. The ideal candidate is organized, tech-savvy, and passionate about empowering staff through education and support.
 
Key Areas and Responsibilities: 
<ul>
<li>Training:</li>
<li>Design and maintain engaging EHR training content for the agency’s Learning Management System (Relias).</li>
<li>Development and maintenance of training resources.</li>
<li>Lead onboarding and ongoing EHR training for new and existing staff at all organizational levels.</li>
<li>Oversee and train the EHR Super User group providing guidance, resources and training.</li>
<li>Facilitate virtual and live training sessions for EHR Users across the agency.</li>
<li>Manage enrollment, tracking, and reporting for training participation and completion.</li>
<li>Support:</li>
<li>Provide in-person and remote EHR support to Northern California programs.</li>
<li>Triage and resolve EHR issues via the Welligent Help Center ticketing system.</li>
<li>Collaborate with EHR leadership and IT on technical escalations and system maintenance.</li>
<li>Monitor user activity to maintain system access integrity and compliance.</li>
<li>Participate in regular team meetings and agency-wide initiatives.</li>
<li>Process:</li>
<li>Identify trends and knowledge gaps through support interactions to inform training strategies.</li>
<li>Work cross-functionally to optimize workflows and improve the EHR user experience.</li>
<li>Support implementation of system upgrades or new functionality through training and communication.</li>
<li>Intangibles:</li>
<li>Build and maintain strong working relationships with clinical and administrative staff.</li>
<li>Represent EHR interests in interdepartmental meetings and projects.</li>
<li>Promote the agency’s mission and values in all training, support, and communication efforts.</li>
<li>Maintain strict confidentiality in accordance with HIPAA and 42 CFR Part 2.</li>
</ul>
Minimum Job Requirements: 
<ul>
<li>High school diploma or GED.</li>
<li>Experience with EHR systems or comparable technology platforms.</li>
<li>Prior experience in training, teaching, or coaching others.</li>
<li>Strong organizational and time-management skills; ability to multitask effectively.</li>
<li>Clear, professional communication skills (written and verbal).</li>
<li>Ability to troubleshoot problems independently and prioritize effectively.</li>
<li>Strong interpersonal skills, especially with diverse learners and teams.</li>
<li>Proficiency in Microsoft Office and general computer literacy.</li>
<li>Willingness to travel to Northern California service locations – San Francisco, San Mateo County, Santa Clara County, Solano County.</li>
</ul>
Desired Skills, Knowledge and Education: 
<ul>
<li>Experience with Welligent or similar EHR platforms.</li>
<li>Familiarity with San Franscico, San Mateo or Santa Clara County programs.</li>
<li>Background in behavioral or mental health non-profits.</li>
<li>Proficiency in course development tools such as Articulate 360 or similar platforms.</li>
<li>We will consider for employment qualified applicants with arrest and conviction records.</li>
<li>Must complete a background check and livescan.</li>
</ul>

EHR Training and Support Analyst - EHR

Cabcall Outsource

Title: Operations Support Analyst Location: Soan Gardens, Islamabad Working Hours: 1 PM to 9 PM Job Type: Full time, On-siteJob Overview:This role is built for someone who can operate with clarity, structure, and strong communication in a fast-moving environment. As an Operations Support Analyst, you will play a key role in keeping day-to-day operations aligned, ensuring data accuracy, and maintaining consistent communication with international clients and internal teams. The position requires someone dependable, detail-oriented, and confident in handling cross-functional coordination without constant oversight.Key Responsibilities:<ul><li>Manage and execute daily operational tasks and workflows to ensure smooth business operations</li><li>Schedule meetings and coordinate effectively with internal teams and international clients</li><li>Support data handling, reporting, and reconciliation activities with high accuracy</li><li>Coordinate with internal teams across finance, operations, and support functions</li><li>Maintain accurate records, documentation, and operational logs</li><li>Ensure proper documentation of processes, updates, and client interactions</li><li>Communicate effectively with international clients, addressing queries and resolving issues within agreed timelines</li><li>Identify process gaps and contribute to process improvement and standardisation initiatives</li><li>Support onboarding activities and ongoing customer operations as required</li></ul>Requirements:<ul><li>1-2 year experience in a virtual assistance or related field.</li><li>Bachelor&rsquo;s degree in BBA, Economics, Social Science or a related field.</li><li>O/A Level educational background preferred.</li><li>Strong communication skills, with the ability to interact confidently with international clients.</li><li>Strong organizational skills and ability to manage multiple tasks simultaneously.</li><li>Ability to work independently in a remote environment.</li><li>Comfortable working across different time zones.</li><li>High attention to detail and accuracy in data handling.</li><li>Experience with operational systems, spreadsheets, and reporting tools.</li><li>Professional, reliable, and deadline-driven approach.</li></ul>Pay: Rs70,000.00 - Rs90,000.00 per monthWork Location: In person

Operations Support Analyst

International Turnkey Systems - ITS

<div>
 
 For a
 
 leading Bank in Bahrain
 
 , we are seeking a SOC Analyst (L1/L2) with strong hands-on capability in SOC monitoring, incident response support, and
 
 SIEM operations using Splunk
 
 
 Enterprise Security
 
 . The resource will assist a larger SOC team while also handling directly assigned tasks such as incident investigation and security analysis.
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 SOC Monitoring, Triage &amp; Escalation
 
 
 <ul>
 <li>
 Perform general cybersecurity monitoring, alert triage, validation, prioritization, and escalation according to SOC procedures.
 </li>
 <li>
 Support day-to-day SOC monitoring activities while owning assigned investigations end-to-end when required (e.g., incident investigation, analysis, evidence collection).
 </li>
 <li>
 Maintain accurate case/ticket documentation: actions taken, timelines, evidence, and findings within the ticketing/incident management system.
 </li>
 </ul>
 
 
 
 
 
 Incident Handling &amp; Investigation Support
 
 
 <ul>
 <li>
 Provide incident handling capabilities: investigate alerts, identify indicators of compromise (IOCs), assess scope/impact, and support containment and recovery coordination with relevant teams.
 </li>
 <li>
 Conduct analysis on security events and incidents and contribute to root-cause understanding where applicable.
 </li>
 <li>
 Produce incident summaries and contribute to post-incident improvement recommendations.
 </li>
 </ul>
 
 
 
 
 
 SIEM Operations (Splunk Enterprise Security)
 
 
 <ul>
 <li>
 Operate and support Splunk ES use cases including monitoring, dashboards, correlation searches (as per level), alerts, and reporting.
 </li>
 <li>
 Support SIEM operational health activities (log visibility support, troubleshooting monitoring/reporting issues, and operational maintenance as applicable).
 </li>
 <li>
 Provide recommendations to enhance SIEM and SOC capabilities (detection improvements, coverage expansion, operational enhancements).
 </li>
 </ul>
 
 
 
 
 
 Endpoint, Email, NDR &amp; Defender Monitoring
 
 
 <ul>
 <li>
 Monitor and support endpoint and email security; Trend Micro XDR experience is a plus.
 </li>
 <li>
 Ability to monitor Windows Defender Portal and correlate findings with SIEM alerts.
 </li>
 <li>
 Support Network Detection &amp; Response (NDR) monitoring and investigation workflows.
 </li>
 <li>
 Correlate security events using additional tools where applicable (e.g., Corelight Investigator, asset management tools such as Lansweeper, anti-phishing platforms).
 </li>
 </ul>
 
 
 
 
 
 Threat Intelligence Monitoring
 
 
 <ul>
 <li>
 Perform threat intelligence monitoring, track relevant threats/IOCs, and support operationalizing them within SOC monitoring and investigations.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Qualifications
 
 
 <ul>
 <li>
 4+ years of relative experience.
 </li>
 <li>
 SOC monitoring, triage, escalation, and incident investigation fundamentals (L1/L2 coverage).
 </li>
 <li>
 Strong knowledge in SIEM (Splunk Enterprise Security) and SOC operational workflow.
 </li>
 <li>
 Familiarity with supporting security tooling used for enrichment and investigation (e.g., Trend Micro XDR, Corelight Investigator, Defender Portal, asset management tools such as Lansweeper, anti-phishing platforms).
 </li>
 </ul>
 
 
</div>

SOC Analyst – Splunk SIEM

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