system support engineer

Fatima Memorial Hospital

Saida Waheed FMH College of Nursing requires the services of System Support Engineer. Bachelor&rsquo;s degree in Computer Sciences with a minimum of 2 years&rsquo; experience in system support, networking, and IT infrastructure. The Job Description is outlined below.1. Responsible to provide support Hardware &amp; repair Support.2. Responsible for installing and repairing computer hardware, including laser, label, dot-matrix, deskjet, and wireless printers; scanners; LCDs and monitors; multimedia equipment; system and laptop motherboards; power supplies; laptops; UPS systems; DVRs and CCTV cameras; and peripherals such as mouse and keyboard.3. Responsible to provide support Software Windows installation, Office installation, Antivirus, USB Security Software, remote software VNC, HMIS, EMCO Software, Store report, Zakat Pharmacy Software, Quick book NUR foundation, Converting software video Editing Software CD &amp; DVD, Audio Editing, Photo Editing.4. Responsible to configure Email account internet configures, laptop configures wireless, checking computer equipment for electrical safety.5. Responsible for planning and undertaking scheduled maintenance upgrades.6. Responsible to setting up new user accounts and profiles and dealing with password issues, Provide support Network.7. Configure wireless (PVT) Blocks User laptop &amp; mobile.8. Responsible to new Network cable active &amp; Troubleshoot Network Cable.9. Responsible to configure network switch, wireless device, Router.10. Responsible to manage network Cable and Tagging.Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

System Support Engineer

Physicians Revenue Group

Job Summary The System Support Engineer (SSE) is the frontline IT responder responsible for resolving end-user issues, handling support tickets, and ensuring smooth daily IT operations. This role provides L1 technical support and escalates complex issues to L2/L3 teams under the guidance of the Assistant Manager IT Operations. The SSE ensures timely ticket closure within SLA, maintains user systems, and adheres to IT policies and procedures.Job Location: Onsite presence in Lahore is required, with occasional remote support as needed. Night shift (7:00 p.m. &ndash; 4:00 a.m.) Key Responsibilities System Support &ndash; L1 Responsibilities<ul><li>Provide exceptional L1 technical support to internal users for hardware, software, network, and application issues.</li><li>Troubleshoot end-user problems following A+ and ITSM best practices.</li><li>Install, configure, and maintain laptops, desktops, and peripherals.</li><li>Perform routine maintenance and basic health checks on user PCs.</li><li>Support and troubleshoot remote desktop tools used by staff.</li></ul>User &amp; System Administration<ul><li>Assist with password resets, permission updates, and user access requests according to IT policies.</li></ul>Ticketing, SLA &amp; Reporting<ul><li>Log, track and resolve tickets in the IT Helpdesk system within defined SLA timelines.</li><li>Escalate unresolved or complex issues to L2/L3 teams with proper documentation.</li><li>Ensure accurate ticket notes, troubleshooting steps and resolution details.</li></ul>Communication &amp; Coordination<ul><li>Communicate effectively with users, explaining issues and solutions in simple language.</li><li>Maintain professional behavior when dealing with urgent or critical issues.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field.</li><li>1+ year of experience in IT support, helpdesk, or technical troubleshooting.</li><li>Strong understanding of IT infrastructure basics (OS, networks, hardware).</li><li>Experience using IT Helpdesk systems and understanding of SLAs.</li><li>Working knowledge of remote support tools, Windows OS, and MS Office troubleshooting.</li><li>Ability to diagnose hardware/software problems efficiently.</li><li>Strong communication, customer service, and problem-solving abilities.</li><li>Ability to work under pressure and during critical incident situations.</li><li>Good documentation and reporting skills.</li></ul>Preferred Qualifications<ul><li>A+ certification (or equivalent practical experience).</li><li>Familiarity with AD, basic networking, VPN, and service desk environments.</li></ul>Job Type: Full-timeWork Location: In person

Trapeze Group AMEA - ASEAN, Middle East, Africa

<div>
 
 Modaxo is a global organization bringing together businesses that collectively focus on advancing new technologies and innovations for people transportation. With more than 40 companies representing over 29 brands, Modaxo comprises over 3,300 people, operating from almost 40 countries around the world.
 
 
 &ldquo;Modaxo&rsquo;s expertise, global bench strength, and singular focus on People Transportation make it a great home for technology companies that share our vision to efficiently move the world&rsquo;s people&rdquo; &ndash; Bill Delaney, CEO, Modaxo
 
 
 
 
 
 
 Purpose of the Role
 
 
 
 The System Support Engineer Role is part of Customer Support Team to provide technical support for a Transportation Software Product that is in use by Large Government Organization at UAE.
 
 
 To provide day-to-day Technical Support to customers by maintaining their systems, investigating, and tracking all issues, along with testing and deployment of software changes and new releases.
 
 
 
 
 
 
 Key Duties and Responsibilities
 
 
 
 
 
 
 
 Transportation Systems &amp; Application Support
 
 
 <ul>
 <li>
 Install, upgrade, and maintain transportation systems and IT applications.
 </li>
 <li>
 Monitor Taxi Systems, E-Hailer, AVM, ITS, and AFC to ensure SLA compliance and system uptime.
 </li>
 <li>
 Provide on-site technical support, including troubleshooting and Mobile Data Terminal (MDT) installations.
 </li>
 <li>
 Respond to customer issues within agreed SLAs and ensure timely resolution.
 </li>
 <li>
 Document all activities and follow established Trapeze processes and standards.
 </li>
 <li>
 Conduct customer site visits to diagnose and resolve operational issues.
 </li>
 <li>
 Collaborate with cross-functional teams to support system improvements and operational enhancements.
 </li>
 </ul>
 
 
 
 
 
 Database, BI &amp; Reporting
 
 
 <ul>
 <li>
 Manage SQL Server installation, maintenance, backups, performance optimization, and recovery.
 </li>
 <li>
 Ensure database reliability, security, and availability across environments.
 </li>
 <li>
 Develop and optimize SQL queries, stored procedures, views, and schema objects.
 </li>
 <li>
 Build SSRS reports and maintain dashboards for operational and management use.
 </li>
 <li>
 Manage ETL processes for accurate data integration and transformation.
 </li>
 <li>
 Work with stakeholders to define reporting requirements and deliver actionable insights.
 </li>
 <li>
 Analyze operational data to identify trends, performance gaps, and improvement opportunities.
 </li>
 </ul>
 
 
 
 
 
 Education and Experience
 
 
 <ul>
 <li>
 A Bachelor of Science Degree in Electronics or Computer Engineering, or a similar technical field will be highly regarded.
 </li>
 <li>
 Minimum 4-5 Years solid experience in Technical hands-on support roles.
 </li>
 <li>
 Working Experience in Transportation Application services mainly in ITS, Taxi management solutions.
 </li>
 <li>
 Working Experience with Application support service mainly on Hardware related Embedded systems.
 </li>
 <li>
 Expertise in Windows and Linux Environment &ndash; Administration &amp; Management
 </li>
 <li>
 Expertise in creating maintenance or deployment scripts in both Windows and Linux will be highly desirable.
 </li>
 <li>
 Experience following ITIL processes for Incident management and Change &amp; Release management.
 </li>
 <li>
 Expertise in MS SQL, Qlik, Power BI, and Tableau to manage database administration and deliver insightful dashboards and reports.
 </li>
 </ul>
 
 
</div>

Contegris Pvt Ltd

Job OverviewWe are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.Key ResponsibilitiesCustomer Interaction:<ul><li>Respond promptly and professionally to customer inquiries received via phone, email, and chat.</li><li>Provide accurate and helpful information about products, services.</li><li>Resolve customer complaints and issues efficiently and empathetically.</li><li>Maintain a positive and customer-centric attitude at all times.</li></ul>Communication:<ul><li>Communicate clearly and effectively, both verbally and in writing.</li><li>Use proper grammar and spelling in all written communications.</li><li>Actively listen to customer concerns and ask clarifying questions.</li></ul>Technical Skills:<ul><li>Proficiently use CRM / HelpDesk to track customer interactions and manage.</li><li>Utilize chat platforms and email systems effectively.</li></ul>Problem Solving:<ul><li>Analyze customer issues and identify root causes.</li><li>Offer appropriate solutions and alternatives to resolve customer problems.</li><li>Escalate complex issues to appropriate team members.</li><li>Follow up with customers to ensure resolution and satisfaction.</li></ul>Record Keeping:<ul><li>Accurately document all customer interactions in the CRM system.</li><li>Maintain detailed records of customer inquiries, complaints, and resolutions.</li></ul>Requirements<ul><li>Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.</li><li>Experience: Fresh or up to 1 year experience in high pace call center (preferable).</li><li>Basic knowledge of Linux, Networking, and Network Security</li><li>Customer Oriented</li><li>Excellent Communication Skills</li><li>Attention to detail</li><li>Ability to handle pressure</li><li>Good Team player</li><li>Strong problem-solving skills</li><li>Willing to perform duties in morning/afternoon/evening/night shift.</li></ul>Job Type: Full-timeWork Location: In person

System Support Engineer L-1

OLX Pakistan

<div>
 
 
 
 Job Responsibilities
 
 
 
 
 
 
 <ul>
 <li>
 Responsible to analyze functional problems and determine techniques/requirements feasible for expedited solutions.
 </li>
 <li>
 Responsible for server configuration, Backup, Full System Ready
 </li>
 <li>
 Responsible to utilize network management tools (Solar-winds) to monitor, evaluate, and report health statistics of WAN/LAN.
 </li>
 <li>
 Diagnose and troubleshoot Wi-Fi network and devices connected to Wi-Fi network.
 </li>
 <li>
 Provide Windows systems administration support, including support for multiple Windows OS variants, virtualization technologies, troubleshooting, and resolving issues.
 </li>
 <li>
 Responsible for the Diagnosis, operation, administration, configuration and maintenance of the Remedy Trouble-Ticket system.
 </li>
 <li>
 Ensure to update, maintain, and validate known error database.
 </li>
 <li>
 Ensure the accountability for administration of Remedy Action Request System solutions.
 </li>
 <li>
 Development, publishing and maintenance of statistical, management and custom reports.
 </li>
 <li>
 Support information assurance by; Updating and maintaining content, classification, and protection of organization Web sites, and Access management
 </li>
 <li>
 The incumbent will also be responsible to perform duties like Installing new software
 </li>
 <li>
 Installing new hardware (servers, printers, computer workstations, etc.)
 </li>
 <li>
 Setting up user accounts, permissions and passwords
 </li>
 <li>
 Overseeing security of all systems, especially the internet, and installing antivirus protection
 </li>
 <li>
 Fixing network faults
 </li>
 <li>
 Network maintenance
 </li>
 <li>
 Technical support for people using the network
 </li>
 <li>
 Training staff on new systems
 </li>
 <li>
 Day to day admin and monitoring of network use
 </li>
 <li>
 Planning future improvements, suggesting IT solutions to business problems
 </li>
 <li>
 Making sure all IT meets industry standards
 </li>
 <li>
 Supervising help desk staff If you choose to work for a large company, it&rsquo;s likely you&rsquo;ll have a designated area of the network to work on; if you work for a smaller company you&rsquo;ll probably be in charge of the entire network
 </li>
 </ul>
 
 
 
 
 
 
 Job Specification:
 
 
 
 
 
 
 
 Minimum Bachelors degree with 2-5 years of relevant experience
 
 
 Good at problem solving
 
 
 Good at organizing and multitasking
 
 
 Able to explain technical problems in a simple terms
 
 
 Team player
 
 
 A dedication to continually update knowledge
 
 
 A clear understanding of the employer&rsquo;s particular system
 
</div>

Dawat-e-islami

As a System Support Engineer you will play a crucial role in maintaining and troubleshooting of IT infrastructure.Candidate should have thorough understanding and working knowledge of following:<ul><li>Microsoft Active Directory</li><li>Windows Server OS</li><li>Forefront &amp; Sophos Firewall</li><li>HP Storage server</li><li>HP ProLiant series server</li><li>WSUS/WDS/DNS/DHCP</li><li>Microsoft 365</li><li>Google Workspace</li><li>Linux OS &amp; Cybersecurity principles (highly preferred)</li><li>Ability to understand Events &amp; Logs monitoring</li><li>Basic understanding of Subnetting, Routing, Switching, VLAN, VPN, TCP/IP</li><li>Very well aware of MS Visio / Edraw for technical documentation &amp; report writing</li><li>Experience Level: 1-2 years.</li></ul>Qualification:&middot; Minimum Graduate (Computer Science is highly preferred)&middot; Relevant certification/coursesCommunication Skills:<ul><li>Good communication skills (verbal &amp; written)</li><li>Team player</li></ul>Job Type: Full-timeWork Location: In person

System Support Engineer (Code SSE)

Xerago

<div>
 As a System Support Engineer intern at Xerago, you will have the exciting opportunity to work with cutting-edge technology and provide crucial support in firewall configuration and troubleshooting. Your role will be instrumental in ensuring the smooth operation of our systems and networks.
 
 
 
 Selected Intern&rsquo;s Day-to-day Responsibilities Include
 
 
 
 <ul>
 <li>
 Assisting in the configuration and maintenance of firewalls to protect our network from cyber threats.
 </li>
 <li>
 Troubleshooting network issues and providing timely resolutions to ensure minimal downtime.
 </li>
 <li>
 Collaborating with the IT team to identify and address any potential security vulnerabilities.
 </li>
 <li>
 Monitoring network performance and implementing necessary upgrades to optimize system efficiency.
 </li>
 <li>
 Assisting in the implementation of new technologies to enhance our systems and processes.
 </li>
 <li>
 Documenting system configurations and procedures to ensure easy access for future reference.
 </li>
 <li>
 Participating in training sessions and workshops to improve your technical skills and knowledge.
 </li>
 <li>
 Install OS in all the systems.
 
 
 </li>
 </ul>
 This internship will provide you with valuable hands-on experience in system support and cybersecurity, allowing you to further develop your skills in a dynamic and fast-paced environment. Join us at Xerago and kickstart your career in technology!
 
 
 About Company: Xerago is an integrated marketing services provider that helps brands with their marketing transformation. Xerago does this by setting up and running marketing centers of excellence. Xerago's marketing CoEs operates at the confluence of people, process, technology, and analytics. Xerago's mission is to help brands move from fragmented marketing to integrated marketing so that marketing efforts yield maximum outcomes. Xerago engages with its clients on a managed services model. Having offices across San Francisco Bay Area, Singapore, Hong Kong, Dubai, and Mumbai, Xerago has been providing integrated marketing services to some of the largest brands in the world. Xeago's clientele includes large brands from banking, insurance, retail, telco, e-Com, hospitality, automobile, realty, and technology verticals.
</div>

System Support Engineer Internship in Chennai

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System Support Engineer Internship in Chennai