system support engineer

DICETEK LLC

<div>JD for System Support Engineer
Responsibilities:<ul><li>
Provide technical support for hardware, software, and network systems, ensuring smooth and reliable operations.</li><li>
Troubleshoot and resolve system issues, both onsite and remotely, ensuring minimal downtime for end-users.</li><li>
Install, configure, and maintain operating systems, servers, and network devices.</li><li>
Manage and monitor system performance, identify potential issues, and implement solutions proactively.</li><li>
Assist with user administration tasks, including account creation, permissions, and password management.</li><li>
Maintain and update system documentation, including installation guides, process workflows, and troubleshooting logs.</li><li>
Collaborate with internal teams and third-party vendors to escalate and resolve complex technical issues.</li><li>
Stay up-to-date with new technologies and best practices to provide optimal support.</li></ul>
Required Skills:<ul><li>
3+ years of experience in a system support or IT support role.</li><li>
Strong understanding of Windows operating systems.</li><li>
Experience with network configuration, troubleshooting, and security (TCP/IP, DNS, VPN, etc.).</li><li>
Knowledge of hardware troubleshooting, including desktops, servers, printers, and peripherals.</li><li>
Experience with remote support tools and ticketing systems.</li><li>
Basic understanding of virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure) is a plus.</li><li>
Familiarity with backup and recovery solutions and disaster recovery planning.</li></ul>
Qualifications:<ul><li>
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).</li><li>
Strong problem-solving skills and a proactive approach to troubleshooting.</li><li>
Excellent communication skills and the ability to explain technical issues to non-technical users.</li><li>
Ability to work both independently and as part of a team in a fast-paced environment.</li></ul></div>

System Support Engineer

Tkxel

<div>
 
 
 Job Summary
 
 
 
 
 The System Support Engineer is responsible for maintaining the stability, integrity, and operational efficiency of the organization&rsquo;s systems, network and application infrastructure. This role involves advanced troubleshooting, proactive system monitoring, configuration management, and providing Tier 2/3 technical support to end-users and internal teams.
 
 
 
 
 Key Responsibilities and Duties
 
 
 
 <ul>
 <li>
 Administer and maintain Windows and/or Linux server environments (physical and virtualized, e.g., VMware, Hyper-V).
 
 </li>
 <li>
 Manage user accounts, permissions, and security policies within Active Directory (AD) and/or equivalent directory services.
 
 </li>
 </ul>
 <ul>
 <li>
 Assist in the configuration and management of network hardware, including routers, switches, and firewalls.
 
 </li>
 </ul>
 <ul>
 <li>
 Diagnose and resolve performance issues related to core business applications.
 
 </li>
 <li>
 Document all technical processes, troubleshooting steps, and knowledge base articles for internal IT staff and end-users.
 
 </li>
 </ul>
 <ul>
 <li>
 Participate in the planning, testing, and implementation of new technology projects and infrastructure upgrades.
 
 </li>
 <li>
 Evaluate and recommend new hardware and software solutions to improve efficiency and system resilience.
 
 </li>
 <li>
 Manage cloud services (AWS, Azure, or Google Cloud) if applicable, focusing on access control and resource provisioning.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology.
 
 </li>
 <li>
 Relevant industry certifications are highly desirable (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator Associate, CCNA, VCP, ITIL).
 
 </li>
 </ul>
 <ul>
 <li>
 1-3 years of experience in system administration or network administration, or technical support roles.
 
 </li>
 </ul>
</div>

Physicians Revenue Group

Job Summary The System Support Engineer (SSE) is the frontline IT responder responsible for resolving end-user issues, handling support tickets, and ensuring smooth daily IT operations. This role provides L1 technical support and escalates complex issues to L2/L3 teams under the guidance of the Assistant Manager IT Operations. The SSE ensures timely ticket closure within SLA, maintains user systems, and adheres to IT policies and procedures.Job Location: Onsite presence in Lahore is required, with occasional remote support as needed. Night shift (7:00 p.m. &ndash; 4:00 a.m.) Key Responsibilities System Support &ndash; L1 Responsibilities<ul><li>Provide exceptional L1 technical support to internal users for hardware, software, network, and application issues.</li><li>Troubleshoot end-user problems following A+ and ITSM best practices.</li><li>Install, configure, and maintain laptops, desktops, and peripherals.</li><li>Perform routine maintenance and basic health checks on user PCs.</li><li>Support and troubleshoot remote desktop tools used by staff.</li></ul>User &amp; System Administration<ul><li>Assist with password resets, permission updates, and user access requests according to IT policies.</li></ul>Ticketing, SLA &amp; Reporting<ul><li>Log, track and resolve tickets in the IT Helpdesk system within defined SLA timelines.</li><li>Escalate unresolved or complex issues to L2/L3 teams with proper documentation.</li><li>Ensure accurate ticket notes, troubleshooting steps and resolution details.</li></ul>Communication &amp; Coordination<ul><li>Communicate effectively with users, explaining issues and solutions in simple language.</li><li>Maintain professional behavior when dealing with urgent or critical issues.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field.</li><li>1+ year of experience in IT support, helpdesk, or technical troubleshooting.</li><li>Strong understanding of IT infrastructure basics (OS, networks, hardware).</li><li>Experience using IT Helpdesk systems and understanding of SLAs.</li><li>Working knowledge of remote support tools, Windows OS, and MS Office troubleshooting.</li><li>Ability to diagnose hardware/software problems efficiently.</li><li>Strong communication, customer service, and problem-solving abilities.</li><li>Ability to work under pressure and during critical incident situations.</li><li>Good documentation and reporting skills.</li></ul>Preferred Qualifications<ul><li>A+ certification (or equivalent practical experience).</li><li>Familiarity with AD, basic networking, VPN, and service desk environments.</li></ul>Job Type: Full-timeWork Location: In person

Amco IT Systems

Job OverviewWe are looking for a Network &amp; System Support Engineer to handle technical support for our US-based clients. The candidate must be capable of resolving both system and network-related issues efficiently and professionally.Key Responsibilities<ul><li>Troubleshoot and resolve system and network issues (L1/L2).</li><li>Support Windows, Linux, servers, AD, DNS, DHCP.</li><li>Manage routers, switches, firewalls, VPNs.</li><li>Monitor network performance and perform routine maintenance.</li><li>Respond to support tickets within SLA.</li><li>Communicate clearly with US clients and document all work.</li></ul>Required Skills<ul><li>2&ndash;5 years of experience in system/network support.</li><li>Strong understanding of networking (TCP/IP, VLANs, routing, switching).</li><li>Experience with Windows Server, Linux basics, and Active Directory.</li><li>Familiarity with firewalls and VPNs.</li><li>Good troubleshooting and communication skills.</li></ul>Preferred<ul><li>Experience with MSPs or international support.</li><li>Certifications: CCNA, Network+, MCSA (optional).</li><li>Experience with ticketing tools (e.g., Zendesk, ConnectWise).</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have experience supporting both system and network issues (L1/L2)? Please specify your years of experience.</li><li>Which networking devices or technologies have you worked with? (e.g., routers, switches, firewalls, VPNs)</li><li>What is your experience with Windows Server, Active Directory, DNS, and DHCP?</li><li>What are your expected monthly salary and earliest availability?</li><li>What is your current monthly salary?</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Network & System Support Engineer

Contegris Pvt Ltd

About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewWe are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.Key ResponsibilitiesCustomer Interaction:<ul><li>Respond promptly and professionally to customer inquiries received via phone, email, and chat.</li><li>Provide accurate and helpful information about products, services.</li><li>Resolve customer complaints and issues efficiently and empathetically.</li><li>Maintain a positive and customer-centric attitude at all times.</li></ul>Communication:<ul><li>Communicate clearly and effectively, both verbally and in writing.</li><li>Use proper grammar and spelling in all written communications.</li><li>Actively listen to customer concerns and ask clarifying questions.</li></ul>Technical Skills:<ul><li>Proficiently use CRM / HelpDesk to track customer interactions and manage.</li><li>Utilize chat platforms and email systems effectively.</li></ul>Problem Solving:<ul><li>Analyze customer issues and identify root causes.</li><li>Offer appropriate solutions and alternatives to resolve customer problems.</li><li>Escalate complex issues to appropriate team members.</li><li>Follow up with customers to ensure resolution and satisfaction.</li></ul>Record Keeping:<ul><li>Accurately document all customer interactions in the CRM system.</li><li>Maintain detailed records of customer inquiries, complaints, and resolutions.</li></ul>Requirements<ul><li>Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.</li><li>Experience: Fresh or up to 1 year experience in high pace call center (preferable).</li><li>Basic knowledge of Linux, Networking, and Network Security</li><li>Customer Oriented</li><li>Excellent Communication Skills</li><li>Attention to detail</li><li>Ability to handle pressure</li><li>Good Team player</li><li>Strong problem-solving skills</li><li>Willing to perform duties in morning/afternoon/evening/night shift.</li></ul>Job Type: Full-timeWork Location: In person

System Support Engineer Level 1

Saudi Business Machines

<div>Position Title: Senior System Support Engineer / Web Developer 
Location: Khobar, Saudi Arabia 
Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field 
Experience: 2&ndash;5 years 
Monthly Salary Package: 13,500 SAR

Qualifications &amp; Skills:
<ul>
<li>Minimum 2 years of professional experience in front-end web development
</li><li>Proficiency in JavaScript, HTML, and CSS
</li><li>Strong understanding of responsive design and cross-browser compatibility
</li><li>Experience with version control systems (e.g., Git)
</li><li>Basic understanding of UI/UX principles
</li><li>Strong problem-solving and debugging skills
</li><li>Detail-oriented with a focus on clean, user-friendly designs
</li></ul>Language Requirements: English

Responsibilities:
<ul>
<li>Develop, test, and maintain responsive web applications (using JavaScript, HTML, and CSS.)
</li><li>Collaborate with designers and backend developers to implement functional and visually appealing interfaces
</li><li>Optimize web pages for maximum speed and scalability
</li><li>Debug and troubleshoot issues across various browsers and devices
</li><li>Stay up to date with emerging web technologies and best practices
</li></ul>Work Pattern: In person 
Interview: Remote</div>

Senior System Support Engineer / Web Developer

Rayyanco Business Systems

Position Overview: We are seeking a skilled and motivated Network Engineer to join our technical team. The ideal candidate will be responsible for maintaining, configuring, and supporting the network infrastructure that connects our systems, and customer installations nationwide.Key Responsibilities:<ul><li>Install, configure, and maintain routers, switches, firewalls, and VPNs.</li><li>Troubleshoot network connectivity issues across LAN/WAN and remote customer sites.</li><li>Monitor network performance and ensure system availability and reliability.</li><li>Support integration of installed systems and other self-service machines with bank networks.</li><li>Manage IP addressing, subnetting, and network security policies.</li><li>Coordinate with vendors, clients, and internal teams for network-related tasks.</li><li>Prepare and maintain documentation of configurations and network topologies.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>1) Current Salary </li></ul>2) Expected Salary? 3) Do you have Own Conveyance Car or Bike?Work Location: In person

Network and System Support Engineer.

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