system support specialist

<div>
 Your IT Future, Delivered.
 
 
 System Support Specialist
 
 
 With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our locations, Malaysia, Czech Republic and India earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experience.
 
 
 
 Digitalization. Simply delivered.
 
 
 
 At IT Services, we are passionate about technology. Our Digital enablement team is continuously expanding. No matter your level of developer proficiency, you can always grow within our diverse environment.
 
 
 
 #DHL #DHLITServices #GreatPlace
 
 
 #Systemsupport
 
 
 
 
 Grow together.
 
 
 
 You will undertake run operations of public cloud container and Kafka platform and operations tools in support of the delivery of the IT service. To proactively and reactively solved issues, with particular focus on public cloud container and Kafka platform (particularly AKS, GKE and Confluent SaaS). This includes public cloud platform where these services are running and their integration with DHL IT systems, supporting platform that is being used by applications running within the area of responsibility the team in ITS globally. Gathering, assessing, and communicating critical information on a timely basis, by interacting with a broad set of DHL teams.
 
 
 Learning continuously, keeping up with all the quickly changing technologies and/or customer or ITS needs. Ensure that the platform and their support is undertaken based on the IT Operational and Security standards, executed in line with the ITS Process and delivered within the requested timescales.
 
 
 
 Must Have Skills:
 
 
 
 
 <ul>
 <li>
 Knowledge, troubleshooting skills, and minimum L2/L1 operation know-how on Kubernetes in general. (AKS and GKE are preferred).
 </li>
 <li>
 Experience in public cloud services operations. (Microsoft Azure and Google Cloud Platform are preferred)
 </li>
 <li>
 Experience in Kafka SaaS operations (Confluent Kafka Cloud (CKC) platform is preferred). Upskill and guidance will be provided for CKC.
 </li>
 <li>
 Knowledge of Infrastructure as Code/Automation code, ability to understand and use such tooling. (such as GitHub, Terraform and ArgoCD).
 </li>
 <li>
 Knowledge and know-how of security best practices on the public cloud platform.
 </li>
 <li>
 Ability to work with cross and globally diverse team in DHL.
 </li>
 <li>
 Ability to work in shift rotation to support 24 x 7 operation.
 
 
 
 </li>
 </ul>
 
 Additional Skills:
 
 
 
 
 <ul>
 <li>
 Containerized Application Troubleshooting (Packaging, Deployment, Compatibility Issues)
 </li>
 <li>
 Operations Linux skills
 </li>
 <li>
 ServiceNow
 </li>
 <li>
 Patching and Patch Management
 
 
 
 </li>
 </ul>
 
 Ready to embark on the journey? Here&rsquo;s what we are looking for:
 
 
 
 As a Senior Software Engineer having Scripting and Cloud certification is a huge plus. Very good knowledge of Service Owner responsibilities will also be an integral part of this role.
 
 
 You are a technology aficionado; therefore, you have a good understanding of SCCM, Intune, Application packaging tools and M365 Apps (Office365) administration. You can work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.
 
 
 
 WHAT YOU SHOULD HAVE:
 
 
 
 
 <ul>
 <li>
 3-5+ years of experience in Kubernetes (or equivalent platforms) operations, preferably AKS and GKE.
 </li>
 <li>
 1+ years of experience in public cloud environment operations (Azure and GCP preferred)
 </li>
 <li>
 1+ year of experience managing and operating Kafka platform (Confluent Kafka Cloud preferred) is an advantage.
 </li>
 <li>
 Experience in Terraform and Shell Scripting
 </li>
 <li>
 Knowledge in ArgoCD operation and how to use, is an added advantage.
 </li>
 <li>
 Ability to provide constructive feedback to improve daily operations to architecture and engineering team.
 </li>
 <li>
 Having a high exposure to ITIL standards, Incident management and release management.
 </li>
 <li>
 Excellent Oral and Communication skills to interact and work with global IT teams &amp; end customers.
 </li>
 <li>
 Must be able to provide 24x7 shift support on a rotational basis during the weekend, be flexible to work during public holidays, and be required to work shift hours.
 
 
 
 </li>
 </ul>
 
 An array of benefits for you:
 
 
 
 
 <ul>
 <li>
 Hybrid work arrangements to balance in-office collaboration and home flexibility.
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 <li>
 Annual Leave: 42 days off apart from Public / National Holidays.
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 Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
 </li>
 <li>
 In House training programs: professional and technical training certifications.
 </li>
 </ul>
</div>

System Support Specialist

BAYEGAN

<div>
 
 
 Job Requirements:
 
 
 
 
 
 <ul>
 <li>
 Graduated from the Faculties of Engineering, (Preferably Industrial Engineering, Management Engineering, Computer Engineering, etc.).
 </li>
 <li>
 At least min. 2 years of experience in IT Support roles.
 </li>
 <li>
 Proven experience in IT support, including hardware and software troubleshooting for senior executives.
 </li>
 <li>
 Strong knowledge of Windows, macOS, Office 365, and mobile operating systems.
 </li>
 <li>
 Familiarity with network connectivity, system access management, and technical infrastructure setup for meetings.
 </li>
 <li>
 Experience with ticketing systems and meeting SLA deadlines.
 </li>
 <li>
 Understanding of IT security measures, backup solutions, and data protection practices.
 </li>
 <li>
 Ability to prepare and deliver technical training and orientation materials.
 </li>
 <li>
 Strong problem-solving skills with a proactive approach.
 </li>
 <li>
 Excellent organizational skills with attention to detail.
 </li>
 <li>
 Ability to communicate technical concepts clearly to non-technical users.
 </li>
 <li>
 Flexibility to adapt to evolving technologies and organizational needs.
 </li>
 <li>
 Willingness to support both office-based and field support operations.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Manage the procurement and installation processes for computers, mobile devices, printers, and other hardware for senior executives, providing hands-on technical support when needed.
 </li>
 <li>
 Ensure the use of appropriate technologies and solutions to maintain necessary system security measures for executives&rsquo; domestic and international devices.
 </li>
 <li>
 Troubleshoot and resolve issues quickly on end-user devices (laptops, desktops, tablets, smartphones) and software.
 </li>
 <li>
 Check technical infrastructure and take necessary precautions before meetings and presentations planned across the organization.
 </li>
 <li>
 Manage processes such as system, network connectivity, and application access for domestic and international users, ensuring proper support.
 </li>
 <li>
 Deliver user support in compliance with IT policies.
 </li>
 <li>
 Perform maintenance and updates for end-user systems (Windows, macOS, Office 365, etc.).
 </li>
 <li>
 Complete tasks assigned through the ticketing system within SLA timelines.
 </li>
 <li>
 Participate in training on new technologies and applications, prepare training documentation, and deliver orientation presentations when required.
 </li>
 <li>
 Evaluate and, when appropriate, provide software and applications requested by users within the scope of IT policies.
 </li>
 <li>
 Follow and ensure the use of regular backup and security solutions to prevent data loss.
 </li>
 <li>
 Organize, update, and document end-user inventory records.
 </li>
 <li>
 Provide training to help end users use IT systems more effectively.
 </li>
 <li>
 Continuously improve skills on new applications and security measures and lead internal improvement activities.
 </li>
 <li>
 Support the field support team when necessary.
 </li>
 <li>
 Define IT process procedures, update necessary documents, and ensure their publication.
 </li>
 </ul>
 
 
</div>

Robust Support and Solutions

Robust Support &amp; Solutions is looking to hire &quot;Live Support Specialist&quot; for it's Karachi office.Office Location: PECHS, BLOCK 6Working Hours: 10 AM to 7PM CST (8PM to 5AM Pakistan time), 6 days a weekKey Responsibilities: As a Live Support Specialist, you will be responsible for managing key operational functions, including processing discounts and refunds, handling inventory audits, and facilitating various system transfers. You will support system maintenance, perform resets, and provide technical assistance to ensure efficient functionality.Specific responsibilities include:<ul><li>Managing and auditing inventory processes.</li><li>Overseeing product life cycles, including End of Life (EOL) and aging products.</li><li>Processing refunds, discounts, and conducting financial reconciliations.</li><li>Providing technical support for system-related issues, such as email resets and account access problems.</li><li>Tracking shipments, monitoring open purchase orders, and resolving product-related disputes.</li><li>Compiling and maintaining detailed reports on inventory, transactions, and operational performance.</li></ul>Qualifications &amp; Requirements:<ul><li>Proficiency in MS Office, especially Excel.</li><li>Strong organizational skills with the ability to multitask effectively.</li><li>Proactive and able to solve problems efficiently.</li><li>Excellent communication skills and attention to detail.</li><li>Ability to think creatively and find innovative solutions.</li></ul>Job Type: Full-timeJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Are you willing to do an ONSITE, night shift (8pm-5am, 6 days a week)?</li><li>Please share your current/ last drawn salary and your salary expectations for this role?</li><li>Do you have good command on MS Excel Microsoft Excel skills (VLOOKUP &amp; XLOOKUP, Pivot Table Reports, Sumifs, Countifs, Conditional Formating &amp; Index-Match) ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>inventory management/ customer support: 2 years (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: Remote

Live Support Specialist

HR Ways

About the job Systems Support Specialist - Remote from PakistanClient company introduction: &#65279;US Based Supermarket Giant is Expanding its team in Pakistan.Overview: &#65279;&#65279;We are a fast-paced wholesale distribution company serving thousands of customers across the DFW area. Our business runs on a complex ERP environment (NCR Counterpoint) and other critical applications that keep our operations moving. Were looking for a Systems Support Specialist to ensure these systems run smoothly and to support our team with technical expertise, troubleshooting, and reporting.Key Responsibilities :<ul><li>Keep systems running: Monitor and support all business applications, ensuring minimal downtime and reliable performance.</li><li>ERP support: Serve as the go-to resource for NCR Counterpoint, handling troubleshooting, configurations, and user issues.</li><li>SQL &amp; reporting: Write and optimize SQL queries, validate data, and support reporting needs for operations and management.</li><li>Integrations &amp; updates: Support system integrations with e-commerce, WMS, and other tools; test and validate updates or patches before rollout.</li><li>User support &amp; training: Provide hands-on support to end users, document processes, and train staff on system functionality.</li><li>Problem-solving: Partner with internal teams and external vendors to resolve issues quickly and keep operations on track.</li></ul>Qualifications:&#65279;&#65279;<ul><li>2-4 years of experience in application or systems support.</li><li>Hands-on experience with ERP systems (NCR Counterpoint experience strongly preferred).</li><li>Proficiency in SQL (queries, troubleshooting, reporting).</li><li>Strong problem-solving skills with attention to detail.</li><li>Ability to thrive in a fast-paced, team-oriented environment.</li><li>Excellent communication skills for working across departments and with vendors.</li></ul>&#65279; Preferred But Not Required:<ul><li>Experience in wholesale, distribution, or retail environments.</li><li>Familiarity with reporting tools (Crystal Reports, SSRS, Power BI).</li><li>Understanding of APIs and system integrations.</li></ul>Other Details:Working Mode: Remote from Pakistan and India &#65279;Experience: 2 - 4 years &#65279;Timings US time Zone &#65279;Work time: Monday - Friday (6 pm - 3 am) &amp; Saturday (Half Day)&#65279;&#65279;&#65279;About HR Ways: &#65279;HR Ways is an award-winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from the world's biggest SaaS Companies to the most competitive Startups. We have entities in Dubai, Canada, the US, the UK, Pakistan, India, Saudi Arabia, Portugal, Brazil, and other parts of the world. Join our Whatsapp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more.Job Type: Full-timePay: Rs130,000.00 per monthWork Location: Remote

Systems Support Specialist - Remote from Pakistan

ECCO Gulf Majorel Qatar

<div>Job description
Summary.

In this role, you will provide technical assistance, support, Maintenance to related of the 
computer system, software and hardware, environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT System 
Administrator. You will be responsible for administration and internal support.

Duties and Responsibilities.

1.Best practice guideline all manners with Help Security Admin in developing system level 
policies, procedures best practice and hardening of servers 
2.ITIL and MOF framework well knowledge, Document and follow internal procedures. 
3.Cloud services experience with Microsoft azure cloud, Google cloud. 
4.Well, know about Antivirus End point. 
5.Report needs to submit daily, weekly, and monthly activity 
6.Maintain inventory of all datacentre equipment and cloud, software and licenses All 
applications licenses and hardware&rsquo;s, warranty need to renewal before expiring in advance 
7.Need support for purchasing hardware&rsquo;s and software&rsquo;s for preparing RFP technical 
specification 
8.Need support for evaluation any IT project 
9.Install servers, network devices peripheral equipment and software. 
10.Whenever require as per emergency to late stay in office for assign task or pending work need 
to complete even holiday. 
11.All down time need to plan according to approval and change management process. 
12.Well troubleshooter events viewer error, hardware error and audit trailer Ensure &ldquo;High 
Availability&rdquo; and system uptime 24X7 
13.Ensure Security and protect infrastructure by suggesting/implementing appropriate control. 
14.Monitor Setup for optimum performance, deviations from normal system behavior and act 
according. 
15.Support all business servers Back-end and front-end servers in a cluster/LB environment. 
16.Take part in integration scenarios. 
17.Audit automated day-today backup operations, test backup efficiency and perform manual 
backup/restore as required. 
18.Support Line-of-business (LOB) Application 
19.Evaluate, Test, and deploy Infrastructure component&rsquo;s hot fixes, services pack, and upgrade, 
Perform timely workstation, servers, hardware network devices. 
20.Patching Server based on the company policy.

Qualification.

1.Educational certification bachelor&rsquo;s degree in information technology 
2.System Specialist Number of experience 07 years to 10 years 
3., Candidates need to have Microsoft certification System Administrator, Microsoft office 365</div>

System Specialist

Ation Thynkk Internet Private Limited

We are looking for a Software Support Specialist for our Client in Saudi Arabia.Experience Required: 7+ yearsNotice Period: Immediate to 20 daysPayroll: DirectThe ideal candidate will have a strong background in managing business-critical systems such as Odoo, Oracle ERP, AIMS, and Google Workspace AppSheet, and will act as a key link between business stakeholders in Saudi Arabia and our development team in the UAE.Job Responsibilities:&#61623; Develop and maintain a comprehensive IT vision covering softwareapplications, API interfaces, and system integrations.&#61623; Write technical specifications, perform software comparisons, andguide decision-making between custom development and off-the-shelf solutions.&#61623; Ensure regulatory and business alignment, including interfacing with local systems such as Tawuniya.&#61623; Serve as the primary liaison between KSA-based business users and the UAE-based application development team.&#61623; Oversee the local IT support specialist responsible for endpoints, user support, network and hardware.&#61623; Coordinate with Group IT and AI teams on cybersecurity, infrastructure, and digital innovation initiatives.Experience:&#61623; Bachelors or Masters degree in Computer Science, Information Technology, or a related field.&#61623; 8+ years of IT experience, with at least 4 years in a senior managerial role.&#61623; Proven experience with enterprise platforms (Odoo, Oracle ERP) and low-code tools (e.g., AppSheet).&#61623; Business-savvy and tech-driven mindset&#61623; Strong understanding of systems integration, APIs, and IT architecture.&#61623; Excellent leadership, communication, and decision-making skills.&#61623; Experience managing cross-regional teams is a plus.Job Type: Full-timePay: &#65020;8,000.00 - &#65020;10,000.00 per month

Sotware Support Specialist

Al bader exchange

You can post your CV directly using the following link: http://job4me.infy.uk/Job Opening: Software Support Specialist (Entry-Level)Company: Al Bader Exchange Location: Head Office, Sharjah, UAE (with potential travel to 16 branches across the UAE; hybrid work options available) Department: Information Technology Employment Type: Full-Time Reports To: IT Support Manager Posted Date: August 21, 2025 Application Deadline: Open until filledAbout Al Bader ExchangeSince its founding in 1989 by Mr. Ahmed Ghuloom Abdulla Alkhoori, a respected former member of the Abu Dhabi Chamber of Commerce and Industry, Al Bader Exchange has been a trusted leader in the UAE&rsquo;s financial services industry. With a commitment to innovation, integrity, and customer trust, we have grown from a single branch to a network of 16 branches, serving over 250,000 clients monthly. Under the visionary leadership of Mr. Adel Ahmed Ghuloom Abdulla Alkhoori, Al Bader Exchange delivers innovative solutions, including foreign currency exchange, secure global remittances, corporate services, and the UAE&rsquo;s Wage Protection System (WPS). Regulated by the Central Bank of UAE and holding a prestigious WPS license, we prioritize compliance and excellence. Join our team to support our mission-critical software systems and contribute to a legacy of financial innovation.Job SummaryAl Bader Exchange is seeking a motivated Software Support Specialist (Entry-Level) to join our Head Office IT team in Sharjah. This role is designed for freshers or candidates with minimal experience, focusing on fixing bugs, reporting small issues, and providing basic technical support for our proprietary software systems, particularly the Wage Protection System (WPS) for compliant salary payments and remittance services for secure global money transfers. The ideal candidate will have basic knowledge of SQL, MySQL, .NET, C++, and Java, with a willingness to learn and grow in a budget-conscious environment. If you&rsquo;re eager to start your career in financial technology and excel at problem-solving, this is your opportunity to join a leading UAE brand.Key Responsibilities<ul><li>Bug Fixing and Issue Resolution:</li><li>Identify, troubleshoot, and fix minor bugs in software applications supporting WPS and remittance services, using .NET, C++, or Java.</li><li>Address small technical issues reported by users (internal staff and clients) to ensure system reliability and functionality.</li><li>Test and validate fixes to prevent recurrence of issues, ensuring minimal disruption to WPS and remittance operations.</li><li>Issue Reporting:</li><li>Document and report small issues, bugs, and system errors in a clear and organized manner, using basic reporting tools or templates.</li><li>Escalate complex issues to senior IT staff or developers, providing detailed logs and descriptions to facilitate resolution.</li><li>Basic Database Support:</li><li>Assist in monitoring and maintaining MySQL databases for WPS and remittance transactions, ensuring data accuracy and availability.</li><li>Execute simple SQL queries to retrieve data, troubleshoot minor database issues, and support reporting needs.</li><li>Perform routine database tasks, such as backups and basic maintenance, under supervision.</li><li>User Support:</li><li>Provide first-line support to internal staff and clients using WPS, remittance systems, and the Al Bader Exchange mobile app, addressing basic technical queries.</li><li>Leverage our 24/7 live chat support system to coordinate with users and resolve issues promptly.</li><li>Collaboration and Compliance:</li><li>Work closely with the IT and operations teams to ensure all support activities comply with Central Bank of UAE regulations and Ministry of Human Resources and Emiratisation (MOHRE) guidelines for WPS.</li><li>Collaborate with senior team members to learn and implement best practices in software support.</li><li>Learning and Development:</li><li>Actively participate in on-the-job training to build proficiency in SQL, MySQL, .NET, C++, and Java.</li><li>Stay updated on WPS and remittance system requirements to provide effective support.</li><li>Documentation:</li><li>Maintain accurate records of bugs, fixes, and user issues to support system improvements and knowledge sharing.</li><li>Assist in creating basic user guides or FAQs for WPS and remittance software under guidance.</li></ul>Qualifications and Requirements<ul><li>Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, Software Engineering, or a related field. Freshers or recent graduates are encouraged to apply.</li><li>Experience:</li><li>0-1 year of experience in software support, IT helpdesk, or a related role (internships, academic projects, or personal projects are acceptable).</li><li>Basic exposure to SQL, MySQL, .NET, C++, or Java through coursework, projects, or self-learning.</li><li>Familiarity with WPS, remittance systems, or financial software is a plus but not required.</li><li>Technical Skills:</li><li>Basic knowledge of SQL and MySQL for querying and troubleshooting databases.</li><li>Familiarity with .NET (C# or VB.NET), C++, or Java for debugging and supporting applications.</li><li>Understanding of basic programming concepts and willingness to learn advanced techniques.</li><li>Familiarity with IT support tools, version control (e.g., Git), or ticketing systems is a plus.</li><li>Soft Skills:</li><li>Strong problem-solving skills and attention to detail, with a proactive attitude toward learning.</li><li>Good communication skills in English, Arabic, Hindi, Urdu, and Pashto (proficiency in multiple languages is highly preferred to assist diverse clients and staff).</li><li>Ability to work collaboratively in a team and adapt to a fast-paced, budget-conscious environment.</li><li>Other Requirements:</li><li>Willingness to travel within the UAE for branch support, if needed (travel costs covered by the company).</li><li>Must pass regulatory background checks required for financial services roles.</li><li>Availability for occasional on-call support to address urgent system issues.</li></ul>Why Join Al Bader Exchange?<ul><li>Entry-Level Opportunity: Ideal for freshers to start a career in financial technology with hands-on training and mentorship.</li><li>Competitive Compensation: Competitive entry-level salary tailored to a budget-conscious environment, with performance-based incentives for effective support.</li><li>Comprehensive Benefits: Health insurance, annual leave, and end-of-service gratuity as per UAE labor laws.</li><li>Career Growth: Opportunities to learn WPS compliance, remittance technologies, and advanced programming skills, with potential for promotion within the IT team.</li><li>Innovative Environment: Work in a modern Head Office with access to the Al Bader Exchange mobile app and supportive IT infrastructure.</li><li>Legacy and Impact: Contribute to a trusted brand with a 35-year legacy, serving over 250,000 clients monthly under visionary leadership.</li><li>Supportive Culture: Join a collaborative team that values innovation, compliance, and customer trust, guided by the hands-on leadership of Mr. Adel Ahmed Ghuloom Abdulla Alkhoori.</li></ul>How to ApplyPlease submit your CV, a cover letter detailing any experience or projects involving SQL, MySQL, .NET, C++, or Java, and professional or academic references via email to info@badrex.ae with the subject line &ldquo;Software Support Specialist (Entry-Level) &ndash; Head Office.&rdquo; Alternatively, schedule an appointment through our website at https://albaderexchange.ae/ to discuss your application. Only shortlisted candidates will be contacted for interviews.Al Bader Exchange is an equal opportunity employer. We welcome applications from UAE nationals and candidates of all backgrounds.Job Types: Full-time, Fresher

Software Support Specialist Entry-Level

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System Support Specialist

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Systems Support Specialist - Remote from Pakistan

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Software Support Specialist Entry-Level