system support technician

JAL International Co. Ltd.

<div>
 
 
 About the Role
 
 
 
 JAL International is hiring a
 
 System Technician
 
 to join our Electrical Systems Division (ESD) in Al Khobar, Saudi Arabia. You will be responsible for the technical support, maintenance, testing, and troubleshooting of electrical systems, protection, and control equipment across substations ranging from
 
 13.8 kV to 380 kV
 
 .
 
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Conduct routine inspection, preventive maintenance, and testing of all substation equipment
 </li>
 <li>
 Identify, troubleshoot, and rectify faults in electrical, protection, and control systems
 </li>
 <li>
 Assist in the installation, commissioning, and upgrading of substation systems and equipment
 </li>
 <li>
 Ensure full compliance with health, safety, and environmental (HSE) regulations at all times
 </li>
 <li>
 Maintain detailed records of maintenance activities, test results, faults, and corrective actions
 </li>
 <li>
 Support engineers and management in operational planning, system improvements, and emergency response
 </li>
 </ul>
 
 
 What We're Looking For
 
 
 <ul>
 <li>
 Diploma or degree in Electrical Engineering or equivalent
 </li>
 <li>
 Hands-on experience with substation equipment from 13.8 kV to 380 kV
 </li>
 <li>
 Knowledge of IEC and IEEE standards and applicable safety regulations
 </li>
 <li>
 Certifications in high-voltage systems, safety, or protection systems are a plus
 </li>
 <li>
 Strong attention to detail, safety mindset, and ability to work well in a team
 </li>
 </ul>
 
 
</div>

System Technician

Information Technology Support Technician

Pioneer Medical Center

<div>PURPOSE/DISTINGUISHING CHARACTERISTICS:
The IT Support Technician is responsible for providing day-to-day technical support to staff and maintaining the availability, integrity, and confidentiality of organizational systems and data. This role supports compliance with the healthcare organization&rsquo;s security policies, procedures, and applicable regulations. _____________________________________________________________________________________
ESSENTIAL JOB FUNCTIONS
_____________________________________________________________________________________
DESCRIPTION
1. Supports and models behaviors consistent with Pioneer Medical Center&rsquo;s mission, vision, values, code of business conduct, and service expectations. Meets all mandatory organizational and departmental requirements.
2. Provides front-line technical support for hardware, software, and basic network issues for facility staff.
3. Assists users with day-to-day operation of systems including, but not limited to:
EMR (Cerner), Office 365, Timekeeping systems (Kronos), Access control and badge systems,
Other clinical and business applications
4. Responds to I.T tickets/requests and works with users to troubleshoot and resolve technical issues in a timely and professional manner.
5. Escalates complex technical issues to the Senior IT Technician or external support resources (e.g., Billings Clinic IT) as needed.
6. Assists with user account setup, access requests, and basic permission changes in accordance with organizational policies and procedures.
7. Supports onboarding of new employees by assisting with system access, equipment setup, and basic technology orientation.
8. Maintains accurate documentation of support requests, resolutions, and system changes.
9. Assists in maintaining system security by following established procedures related to access control, password policies, and data protection.
10. Supports routine system maintenance tasks such as updates, equipment setup, and inventory tracking under direction of senior IT staff.
11. Provides basic user training and guidance on system use and best practices.
12. Adheres to all organizational policies, procedures, and regulatory requirements, including HIPAA and confidentiality standards.
13. Maintains a clean, organized, and safe work environment in compliance with organizational standards.
14. Participates in required trainings and maintains current knowledge of basic IT systems and tools used within the organization.
15. Performs other duties as assigned to support the needs of the department and organization.
_____________________________________________________________________________________
KNOWLEDGE, SKILLS AND ABILITIES
KNOWLEDGE OF:
<ul><li>Basic computer hardware and software systems</li></ul>
<ul><li>Fundamental networking concepts (e.g., connectivity, Wi-Fi, troubleshooting basics)</li></ul>
<ul><li>Organizational policies and procedures</li></ul>
<ul><li>HIPAA and confidentiality requirements</li></ul>
<ul><li>General understanding of security best practices</li></ul>
SKILL IN:
<ul><li>Customer service and user support</li></ul>
<ul><li>Verbal and written communication</li></ul>
<ul><li>Basic troubleshooting and problem-solving</li></ul>
<ul><li>Time management and task prioritization</li></ul>
<ul><li>Data entry and documentation</li></ul>
ABILITY TO:
<ul><li>Communicate clearly and professionally with users of varying technical skill levels</li></ul>
<ul><li>Follow established procedures and escalate issues appropriately</li></ul>
<ul><li>Work independently on routine tasks with general supervision</li></ul>
<ul><li>Manage multiple requests in a fast-paced environment</li></ul>
<ul><li>Maintain confidentiality of sensitive information</li></ul>
<ul><li>Remain calm and professional in high-demand situations</li></ul>
<ul><li>Adapt to changing technology and organizational needs</li></ul>
COMPLEXITY &amp; DIFFICULTY:
This position focuses on routine technical support and user assistance. More complex technical issues, system design, security management, and project-related work are escalated to senior IT staff.
Maintaining confidentiality and accuracy is critical due to the sensitive nature of healthcare information
___________________________________________________________________________________
MINIMUM QUALIFICATIONS:
<ul><li>Associate degree or coursework in Information Technology, Computer Science, or a related field preferred, or equivalent technical training/experience/certifications</li></ul>
<ul><li>Entry-level IT experience or strong technical aptitude preferred</li></ul>
<ul><li>Healthcare experience is helpful but not required</li></ul>
<ul><li>Equivalent combination of education and experience will be considered</li></ul>
_________________________________________________________________________________
WORKING CONDITIONS:
Normal office environment. May be required to work varying shifts, weekends, or holidays.
Category III: Tasks that involve occasional exposure to blood, body fluids or tissue, and Category I tasks are not a condition of employment.
_____________________________________________________________________________________ 
The above is intended to describe the general content of/and requirements of the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.</div>

Calvert Systems Engineering

<div>Help Desk Technician - II
Location: Pope AFB, North Carolina
Minimum Clearance Required: Top Secret/SCI
***This position is contingent upon contract award***
This position requires the ability to obtain and maintain a Top Secret/SCI U.S. Government Security Clearance. U.S. Citizenship status is required, as this position necessitates an active U.S. Government Security Clearance for employment. Non-U.S. citizens are not eligible to obtain a U.S. security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations, and illegal drug use.
Travel: Must be willing to occasionally travel to CONUS and OCONUS sites for logistics coordination and facility assessments
As a Help Desk Technician II, you will be responsible for responsible for providing technical and management leadership for all equipment and information support functions across the Task Order.
Who You Are and What You Need:<ul><li>
Demonstrated experience in technical support, system troubleshooting, or operational IT roles (typically 2+ years or equivalent).</li><li>
A current, active DoD security clearance at the TS/SCI level</li><li>
DoD-approved IA baseline certification for ADP-III/IT-III based on the IAT level and CE/Operating System (OS) certificate within six months of the assignment.
</li><li>Strong knowledge of network fundamentals, system administration principles, SATCOM operations, troubleshooting methodologies, and IT service management processes.</li><li>
Ability to analyze system logs, interpret performance metrics, and identify root causes of system failures or degradations.</li><li>
Strong communication skills with the ability to support structured escalation and provide technical guidance to junior technicians.</li><li>
Ability to work in fastpaced, missioncritical operational environments supporting DoD or similar highreliability systems.</li><li>
Ability to occasionally travel to CONUS and OCONUS sites for logistics coordination and facility assessments</li></ul>
What You Will Do:<ul><li>
Provide advanced support for issues that cannot be resolved at the Tier I level.</li><li>
Troubleshoot and diagnose more complex user and system problems, and assist through various communication channels such as phone, chat, email, and in person.</li><li>
Support continuous operations in a 24/7/365 environment, including shift work and assisting overseas personnel.</li><li>
Document service requests, actions taken, and resolutions to ensure accurate records. Use standard ticketing systems, remote support tools, communication platforms, and monitoring dashboards as part of daily work.</li><li>
Perform midlevel system support tasks such as updates, basic configuration changes, and equipment installations under established guidelines.</li><li>
Monitor systems to identify issues, recurring problems, or performance concerns and report them appropriately.</li><li>
Assist with restoring systems during outages or performance degradations and coordinate with senior technical staff as needed.</li><li>
Help maintain and improve technical procedures, support guides, and escalation workflows.</li><li>
Perform basic analysis to identify the root causes of recurring issues and suggest preventive improvements.</li><li>
Support ongoing technology improvements and system upgrades with minimal disruption to operations.</li><li>
Provide guidance and mentoring to Tier I staff to help improve team skills and efficiency.</li><li>
Ensure all work follows established standards, documentation requirements, and communication processes.</li></ul>
What We Offer:<ul><li>
Comprehensive benefits including health, dental and vision for the employee and family</li><li>
401k Plan with a company contribution; fully vested immediately</li><li>
Company paid Life and AD&amp;D insurance</li><li>
Company paid Short-Term and Long-Term Disability insurance</li><li>
Flexible Spending Accounts</li><li>
Paid Time Off (PTO)</li><li>
10 paid holidays</li><li>
Employee Assistance Program</li><li>
Tuition Reimbursement</li></ul>
Who We Are:
Calvert Systems is a Service-Disabled Veteran-Owned Small Business headquartered in Bellevue, Nebraska, with operations in twelve states including the District of Columbia. With over 20 years of trusted support to the Department of Defense, Calvert combines the strength of deep mission expertise, a workforce composed largely of veterans with the values of a family business culture. Our team is committed to exceeding customer expectations by leveraging a rich blend of operational experience, technical excellence, and a strong commitment to service.
Calvert Systems Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div>

Help Desk Technician - II

Sungrow

<div>
 
 IT Support Technician The Company: Sungrow Power Supply Co., Ltd. (Stock code: 300274) is a globally recognized renewable energy company, specializing in R&amp;D, manufacturing, and services for solar, wind, energy storage, hydrogen, and electric vehicle solutions. Established in 1997, Sungrow is known for its innovative photovoltaic inverters, wind converters, EV chargers, energy storage systems, and hydrogen production technologies. Its products are sold in over 180 countries, with a cumulative installed capacity exceeding 740 GW by the end of 2024. Sungrow has contributed to national standards and holds numerous core technologies. With multiple industry awards and advanced R&amp;D centers, it ranks among the global leaders in clean energy. Guided by its mission &ldquo;Clean power for all,&rdquo; Sungrow continues to drive innovation and global sustainability.
 
 
 
 
 
 IT Support Technician:
 
 
 The IT Support Technician serves as the first point of contact for employees needing technical assistance at Sungrow USA&rsquo;s Houston office. This role provides Tier 1 and Tier 2 support, resolving basic IT issues, managing support tickets in ServiceNow, and troubleshooting hardware and software problems. Responsibilities include onboarding and offboarding employees, ensuring seamless access to the tools and systems required for their roles. The IT Support Technician directly impacts employee productivity and satisfaction by delivering prompt and effective IT support. The position offers opportunities to solve a variety of technical challenges, contribute to process improvements, and help shape the overall employee experience at Sungrow USA. Support is also provided to senior IT team members by helping manage their workload, coordinating documentation, and escalating complex issues as needed.
 
 
 
 
 
 This is an on-site position, requiring regular work at the Sungrow USA corporate office in Houston for approximately 80 to 100 percent of scheduled time. Employees must live within a reasonable commuting distance of the office, using personal judgment regarding commute time and cost.
 
 
 
 
 
 Essential Duties and Responsibilities: &bull; Serve as the first point of contact for IT support requests via ticketing system, chat, phone, and email. &bull; Provide Tier 1 and Tier 2 technical support for Sungrow USA, including desktops, laptops, mobile devices, printers, and other IT equipment. &bull; Diagnose, troubleshoot, and resolve hardware and software issues promptly. &bull; Manage support tickets in ServiceNow, including ticket intake, assignment, escalation, and closure. &bull; Monitor and prioritize incoming service requests, ensuring timely and accurate IT support. &bull; Conduct onboarding and offboarding activities for employees, including account setup and access management. &bull; Maintain and update IT documentation, escalation paths, knowledge base articles, and SOPs. &bull; Track and report on service level agreements (SLAs), ticket volume, and resolution metrics. &bull; Maintain hardware and software inventory, licensing, and asset records. &bull; Manage Service Catalog items and ensure CMDB accuracy. &bull; Support and maintain user account information, access privileges, and security groups. &bull; Assist with ServiceNow platform optimization and stay current with new features. &bull; Contribute to the development and implementation of IT policies, procedures, and best practices. &bull; Deliver user training and IT communications. &bull; Support ISO 27001 and SOC 2 compliance initiatives and assist with audits. &bull; Drive process improvements and automation, implementing ITIL-aligned best practices. &bull; Collaborate with engineers and other technical staff to resolve systemic issues and streamline workflows. &bull; Recommend improvements to IT service delivery and support process enhancements. &bull; Assist with IT projects and system upgrades as needed. &bull; Maintain positive relationships with staff and vendors. &bull; Escalate complex technical issues to senior IT staff when necessary. &bull; Perform other related duties as assigned.
 
 
 
 
 
 Minimum Requirements: &bull; 1+ years of IT support or service desk experience &bull; Proficient in Windows OS, Microsoft 365, and common business applications &bull; Experience with ServiceNow or similar ITSM/ticketing platforms. &bull; Familiar with troubleshooting hardware for computers, mobile devices, printers, and barcode scanners &bull; Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). &bull; Experience with user account management in Active Directory, Entra ID, Okta, or similar systems. &bull; Excellent communication and interpersonal skills. &bull; Ability to work under pressure and handle complex technical issues.
 
 
 
 
 
 Education or Desired License and Certificates: &bull; Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field, or equivalent work experience. &bull; Relevant IT certifications preferred: CompTIA A+, Network+ Microsoft 365 Certified: Endpoint Admin, ITIL 4 Foundation
 
 
 
 
 
 Additional certifications in ServiceNow, Microsoft 365, or other enterprise platforms are a plus Willingness to pursue ongoing professional development and certification as required by the role Competencies &bull; Customer Service &amp; Technical Support &bull; Incident &amp; Problem Management &bull; Hardware &amp; Software Troubleshooting &bull; Strong verbal and written communication skills; ability to adapt messaging for different audiences &bull; Proactive problem-solving approach and a collaborative mindset
 
 
 
 
 
 Travel 1%-10% as needed
 
 
 Work Location and Status: &bull; Full time, onsite at Sungrow USA office in Houston &bull; No visa sponsorship Compensation: &bull; Compensation commensurate with experience &bull; Competitive salary and annual bonus eligibility &bull; Comprehensive benefits package including health, dental, vision, and retirement plans &bull; Strong personal and company growth opportunities
 
 
 
 
 
 Sungrow is an equal opportunity employer.
 
 
 
</div>

GLOBAL EVANGELISM

<div></div><div><div><div><h1 class="jobSectionHeader">Deskside Support Technician</h1></div><div>
San Antonio, Texas | Full-Time | Onsite</div><div>
Are you a passionate problem-solver who loves helping people and making technology work the way it should?
We are looking for a Deskside Support Technician who brings both technical skill and a heart to serve. Someone who sees every interaction as an opportunity to support our team and advance our mission.</div><div>
This is an onsite role in San Antonio, Texas, supporting a dynamic, mission-driven organization where technology plays a key role in how we serve others and build people.</div><div><h2 class="jobSectionHeader"> 
What You&rsquo;ll Do</h2></div><ul><li>
Provide hands-on deskside and remote support for hardware, software, and connectivity issues</li><li>
Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, and peripherals</li><li> 
Set up, configure, and maintain end-user devices and standard applications</li><li>
Assist with account access, password resets, and general system navigation</li><li>
Support device imaging, deployment, and replacement for new and existing staff</li><li>
Perform routine maintenance, updates, and patches to ensure performance and security</li><li>
Maintain accurate asset inventory, tagging, and documentation</li><li>
Document technical issues and solutions to strengthen team knowledge</li><li>
Support basic network connectivity including workstation setup and printers</li><li>
Collaborate with IT team members and departments to support events and initiatives</li></ul><div><h2 class="jobSectionHeader"> 
What We&rsquo;re Looking For</h2></div><ul><li>
High school diploma or equivalent</li><li>
Experience in deskside support, helpdesk, or technical support preferred</li><li>
Strong troubleshooting and problem solving abilities</li><li>
Working knowledge of Windows, macOS, Microsoft 365, and standard business applications</li><li>
Basic understanding of networking concepts and device connectivity</li><li>
Ability to manage multiple priorities in a fast-paced environment</li><li>
Strong communication skills with a service-first mindset</li><li>
Attention to detail and commitment to accurate documenation</li></ul><div><h2 class="jobSectionHeader"> 
Why You&rsquo;ll Love Working Here</h2> 
We offer a competitive compensation package, along with outstanding benefits that support our employees and their families:</div><ul><li>
100% CCS tuition discount for employees&rsquo; children</li><li>
100% employee daycare and extended care tuition discount</li><li>
Excellent medical, dental, and vision coverage</li><li>
403(b) retirement plan with matching contributions</li><li>
Supplemental coverage options</li><li>
Opportunities for professional growth and development in a Christ-centered environment</li></ul><div>
Join Our Mission
We are a mission-driven, faith-based organization committed to taking all the Gospel to all the world and to every generation. Our team is passionate about serving others, building people, and making a lasting impact through everything we do.</div><div>
We build people&mdash;within our team and in the lives of those we serve. If you&rsquo;re looking for an opportunity to use your skills to make a meaningful difference, we would love to have you on our team.</div></div></div>

Deskside Support Technician

IT Solution Services

Overview We are seeking a motivated Entry Level Technician to join our dynamic IT support team. This role is ideal for individuals looking to kickstart their career in technology and gain hands-on experience in a welcoming environment. The Entry Level Technician will provide technical support, troubleshoot software and hardware issues, and assist with the management of IT infrastructure.Join us as an Entry Level Technician where you can develop your skills in a supportive environment while contributing to the success of our IT operations.Duties<ul><li>Provide exceptional customer service while assisting users with technical issues related to hardware, software, and networking.</li><li>Troubleshoot and resolve software-related problems on various operating systems.</li><li>Manage computer hardware installations and configurations, ensuring optimal performance.</li><li>Assist with desktop support tasks, including setup and maintenance of mobile devices and peripherals.</li><li>Support network administration tasks.</li><li>Utilize tools for tracking support tickets.</li><li>Conduct analysis of system performance and provide recommendations for improvements.</li><li>Collaborate with team members to ensure timely resolution of issues.</li></ul>Qualifications<ul><li>Familiarity with technical support principles and practices is preferred.</li><li>Basic knowledge of computer networking concepts.</li><li>Excellent communication skills to convey technical information clearly to non-technical users.</li><li>Ability to work independently as well as collaboratively within a team environment.</li><li>Willingness to learn new technologies and adapt to changing environments.</li></ul>We welcome you to apply to join our team! Our supportive and flexible mentorship program upon hire will ensure a smooth transition in a role that even those with little to no experience will thrive in.Job Types: Full-time, Part-timePay: $20.00 - $23.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Tuition reimbursement</li></ul>People with a criminal record are encouraged to applyWork Location: Remote

Entry-Level Computer Support Technician

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System Technician

Information Technology Support Technician

Information Technology Support Technician

Help Desk Technician - II

Information Technology Support Technician

Deskside Support Technician

Entry-Level Computer Support Technician