systems engineer

Apogee Engineering, LLC

<div>Overview:
<div><div>
Apogee is seeking a Senior Systems Engineer in support of the Strategic Warning and Surveillance Systems Directorate (SSC/SZQ) Shared Early Warning Systems Program Office.</div><div></div><div> 
This is a full-time position located at Peterson Space Force Base with the option to work remotely up to fifty percent. Telework capabilities for local candidates (percentage of telework allowed will vary based on the customer's discretion).</div></div>
Responsibilities:
<ul><li>Provide technical expertise in the identification, evaluation, preparation, and maintenance of architecture, to include networks, opportunity handling approaches, mitigation plans, and opportunity exploitation plans while monitoring prime contractor activities in the SEWS PO</li><li>
Support the definition, planning, organization, network engineering, and opportunity management efforts across executing SEWS Task Orders and for the activities associated with US Space Force Acquisitions</li><li>
Assess and manage resources in projects and project activities for Space Systems Command SEWS Program Office</li><li>
Participate in engineering activities required to deliver mission-critical infrastructure and ensure the highest levels of availability, performance, and security for SEWs data delivery</li><li>
Support engineering efforts in all aspects of networking activities to include resources, configuration management, changes in networks and information systems as needed at Peterson SFB, CO, and other partner locations</li><li>
Review and collaborate on engineering changes and coordinate with change owners and technical leads</li><li>
Prepare technical responses and briefings in support of individual partner nation technical exchange meetings and Communications and Interoperability Working Groups. Prepare technical agendas, slide presentations, and invite attendees</li><li>
Coordinate with the SEWS Program Office Leadership and Chief Engineer to evaluate the effectiveness of the engineering changes and network management processes and procedures</li><li>
Participate in the review and approval process for Change Requests, Configuration Control Boards, Design Reviews, Joint Engineering Review Boards (JERBS). Inform and advise higher-level management on critical project changes and mitigations</li><li>
Participate in planning for program office involvement for exercises in support of partner requirements</li><li>
Support installation, configuration, testing, and maintenance of operating systems, application software, and system management tools</li><li>
Monitor the configuration, installation, testing, and maintenance of operating systems, application software, and system management tools</li><li>
Manage and monitor installed systems, infrastructure, and communications networks. Ensure the highest levels of systems and infrastructure availability through improved network and communications architecture</li><li>
Identify, evaluate, and provide solutions for issues in PO engineering processes, including design of systems, hardware, software and network upgrades, and system maintenance. Liaise with vendors and other IT personnel for problem-resolution</li></ul>
Qualifications:
<div>Minimum Requirements:</div><div>
Citizenship: Must be a U.S. citizen</div><div>
Clearance: Must have an active DoD Top Secret w/ SCI Eligibility</div><div>
Education: High School Diploma</div><div>
Years' of experience: Fifteen (15) years of directly related experience; including eight (8) years of DoD experience.</div><div>
</div><div>
Preferred Experience:</div><div>
Clearance: Active Top Secret Security Clearance</div><div>
Education: Bachelor's Degree with
</div><div>Years' of experience: Twelve (12) years of experience in the respective technical/professional discipline; including five (5) years of DoD experience; OR,</div><div><div><ul><li>
Master's Degree with ten (10) years of experience in the respective technical/professional discipline; including five (5) years of DoD experience</li></ul></div><div>
Additional Experience:</div></div><ul><li>
Missile Warning/Command and Control experience</li><li>
Missile Warning/Command preferred</li><li>
Network Engineering Background</li><li>
Product Lifecycle Management tool experience - prefer ARAS tool familiarization</li><li>
Familiarity with Missile Defense Agency (MDA) - Policy, procedures, and systems architecture</li><li>
Familiarity with Foreign Military Sales Experience to include ITAR policy</li><li>
Familiarity with interface control documentation</li><li><div>
Travel may be required a minimum of 10% of the time (2-4 weeks per year to Hawaii (Hickam AFB), Taiwan, Japan, and South Korea)</div></li></ul><div>
Additional Information:</div><div>
Location: On-site at Peterson SFB in Colorado Springs, Colorado</div><div>
Hybrid: Telework capabilities for local candidates (percentage of telework allowed will vary based on the customer's discretion)</div><div>
Travel: Travel may be required to CONUS and OCONUS locations (approx. 10%)</div>
Pay Range: USD $140,000.00 - USD $150,000.00 /Yr.</div>

Systems Engineer

CommScope

<div><h3 class="jobSectionHeader">Join Ruckus Networks as a Systems Engineer</h3>
Are you passionate about cutting-edge networking technology and thrive in a customer-focused environment? Ruckus Networks is looking for a Systems Engineer to join our dynamic team and help design, sell, and support innovative networking solutions.
As a Systems Engineer, you&rsquo;ll partner with account managers and channel partners to deliver exceptional technical expertise and drive success across enterprise and territory accounts. You&rsquo;ll play a key role in pre-sales engineering, technical demos, proof-of-concept trials, and training sessions&mdash;empowering customers and partners with the best in wireless and wired networking.<h4 class="jobSectionHeader">
What You&rsquo;ll Do</h4><ul><li>
Design solutions and create Bills of Material for sales opportunities.</li><li>
Deliver technical presentations, demos, and training to customers and partners.</li><li>
Develop territory account plans based on industry trends and business needs.</li><li>
Act as a trusted technical advisor, positioning Ruckus products competitively.</li><li>
Collaborate with account managers to drive revenue and achieve quota goals.</li></ul><h4 class="jobSectionHeader">
What We&rsquo;re Looking For</h4><ul><li>
Strong technical skills and industry knowledge in networking.</li><li>
Excellent communication skills&mdash;able to engage audiences from technical teams to executives.</li><li>
Hands-on experience with wireless technologies (802.11 a/g/n/ac/ax), IP routing/switching, WAN/LAN design, and network optimization.</li><li>
Familiarity with virtualization environments (VMware, KVM, Hyper-V, Azure, AWS) and security protocols (RADIUS, AD).</li><li>
Knowledge of VLAN, VoIP, QoS, BYOD/MDM, Wi-Fi protocols, RF engineering, and WLAN security.</li></ul><h4 class="jobSectionHeader">
Qualifications</h4><ul><li>
BS/BA in Electrical, Computer, or Networking Engineering, Computer Science, IT, or related field.</li><li>
5+ years of experience with IP/Wireless technologies.</li><li>
Networking certifications (CCNA, BPIPA, JNCIA, Aruba, Ruckus, CWNA) preferred.</li><li>
Strong troubleshooting and technical presentation skills.</li></ul>
Why Ruckus? 
Join a team that values innovation, collaboration, and technical excellence. If you&rsquo;re a self-starter with a passion for networking and want to make an impact, we&rsquo;d love to hear from you! 
#LI-GR1</div>

<div><h3 class="jobSectionHeader">Ruckus Networks Systems Engineer &ndash; Riyadh, KSA</h3> 
Your next big career move starts here.
Are you ready to take ownership of complex systems, lead technical innovation, and make a real impact? This is your chance to join a team that values your expertise and gives you the freedom to shape solutions that matter. 
About Ruckus Networks
Ruckus Networks, a part of CommScope, is a global leader in wired and wireless networking solutions. We deliver high-performance connectivity that powers businesses, campuses, and communities worldwide. Our mission is simple: to make networking smarter, more reliable, and easier to manage. By joining Ruckus, you&rsquo;ll be part of a team that thrives on innovation and is committed to redefining what&rsquo;s possible in connectivity. 
Why You&rsquo;ll Love Working With Us<ul><li>
Your ideas drive progress and innovation.</li><li>
Work on projects that challenge and inspire you.</li><li>
Grow in an environment that invests in your success.</li><li>
Be part of a team where your work truly matters.</li></ul> 
What You&rsquo;ll Do<ul><li>
Design and deploy enterprise-level systems that keep businesses running smoothly.</li><li>
Solve complex technical challenges and make critical decisions that shape our infrastructure.</li><li>
Collaborate with stakeholders to align technology with business goals.</li><li>
Implement best practices for security, scalability, and reliability.</li><li>
Mentor and guide junior engineers, sharing your knowledge and experience.</li></ul> 
What You Bring<ul><li>
Proven experience in systems engineering within large-scale enterprise environments.</li><li>
Strong knowledge of cloud platforms, virtualization, and wireless networking.</li><li>
Expertise in automation tools and scripting languages.</li><li>
A problem-solving mindset and attention to detail.</li><li>
Clear communication skills for both technical and non-technical audiences.</li></ul> 
What&rsquo;s In It For You<ul><li>
Competitive salary and benefits designed to support your life and career.</li><li>
Opportunities for professional development and advancement.</li><li>
A culture that values innovation, collaboration, and your voice.</li><li>
The chance to work on projects that make a real difference.</li></ul> 
If you&rsquo;re ready to take the lead and make your mark, we&rsquo;d love to hear from you. 
Apply today and let&rsquo;s build something extraordinary together. 
#LI-GR1</div>

Think Digitally Pvt. Ltd

About You:You&rsquo;re a calm, methodical problem-solver who loves keeping people productive and systems secure. You document as you go, automate repetitive work, and communicate clearly with engineers and non-technical stakeholders alike. You&rsquo;re hands-on with Microsoft 365/Entra, Intune, and UniFi, and you take pride in clean baselines, reliable Wi-Fi/VPN, and fast incident recovery.Responsibilities:<ul><li>Administer Microsoft 365 / Office 365 (Exchange Online, SharePoint/OneDrive, Teams) and Entra ID (Azure AD) including MFA, Conditional Access, and SSO integrations.</li><li>Own endpoint management with Intune/Autopilot for Windows and macOS (enrollment, compliance, configuration profiles, app lifecycle, BitLocker/FileVault).</li><li>Operate and optimize UniFi Dream Machine firewall, UniFi switches/APs (VLANs, guest Wi-Fi, VPN, DHCP/DNS), including config backups and firmware policy.</li><li>Provide L2 deskside support for Windows/macOS developer laptops (hardware diagnostics, OS rebuilds, drivers/firmware, complex app issues, warranty/RMA).</li><li>Maintain backup &amp; restore for M365 (mail/SharePoint/OneDrive) and critical endpoints/servers; define and test RTO/RPO quarterly.</li><li>Implement and monitor security hygiene (EDR/Defender, patch compliance, local admin audits, certificate/key management), and collaborate on vulnerability remediation.</li><li>Set up and maintain monitoring/alerting (e.g., PRTG/Zabbix/Grafana/M365 health), keep runbooks current, and execute changes via documented windows.</li><li>Script automation and reporting (PowerShell/Bash) to reduce toil and improve compliance.</li><li>Run incident/problem/change (ITIL-lite), track SLA performance, and publish weekly service health dashboards.</li><li>Coordinate vendor support (ISPs, UniFi, device RMAs) and manage IT assets/licenses across their lifecycle.</li><li>Provide timely technical support for hardware, software, network, and system-related issues across the organization.</li><li>Manage and maintain all IT assets, including laptops, desktops, peripherals, servers, and networking equipment, ensuring accurate documentation and lifecycle tracking.</li><li>Install, configure, and troubleshoot operating systems, applications, and tools required by employees.</li><li>Ensure smooth onboarding and offboarding processes by setting up and revoking IT access, email accounts, and relevant software permissions.</li><li>Implement and maintain regular data backups, system updates, and security patches to ensure IT hygiene and compliance.</li></ul>Skills &amp; Requirements:<ul><li>Minimum 3 years of experience as a System Engineer or a similar technical role.</li><li>Strong understanding of hardware, operating systems (Windows/Mac), networks, and commonly used business applications.</li><li>Systems/endpoint administration with Microsoft 365 + Entra ID and Intune/Autopilot (Windows and macOS) in a software/tech environment.</li><li>Practical experience with managing firewalls network devices including APs and switches.</li><li>Proven backup/restore discipline for Microsoft 365 and endpoints/servers.</li><li>Experience with security basics including MFA/conditional access, patching cadence, EDR/Defender, least-privilege, and certificate management.</li><li>Hands-on experience with IT asset management, including inventory tracking and lifecycle planning.</li><li>Prior experience managing IT procurement workflows and coordinating with vendors.</li><li>Excellent troubleshooting skills with the ability to diagnose and resolve issues efficiently.</li><li>Familiarity with Active Directory, Office 365/Google Workspace, VPN, firewalls, and network configurations.</li><li>Strong verbal and written communication skills, with confidence in handling employee queries and support requests.</li><li>Ability to work both independently and collaboratively within a team environment.</li><li>A proactive attitude with a commitment to maintaining high-quality service delivery.</li><li>Strong PowerShell, Bash experience and IT certifications would be a big plus.</li></ul>Offerings &amp; Benefits:<ul><li>Above market salary</li><li>Bi-annual increments</li><li>Performance based bonuses</li><li>Flexible working arrangements for healthy work-life balance</li><li>Recreational and entertainment events</li><li>Dynamic team and great team culture</li><li>OPD health care for self, spouse, children and parents</li><li>Emergency and hospitalisation medical coverage</li><li>Maternity care coverage for pre-natal and post-natal medical expenses</li><li>Unlimited 24/7 tele-consultations with GPs</li><li>Significant discounts on tele-consultations with specialist doctors</li><li>Significant discounts on leading labs for medical tests.</li><li>Significant discounts on leading pharmacies for medicines</li><li>Health and wellbeing counselling</li><li>Casual leaves</li><li>Sick leaves</li><li>Annual leaves</li><li>Wedding leaves</li><li>Haj leaves</li><li>Pilgrimage leaves</li><li>Maternity leaves</li><li>Paternity leaves</li><li>Bereavement leaves</li></ul>Job Type: Full-timeWork Location: In person

Thompson Gray

<div>Systems Engineer 
 
Experience: 10+ years of relevant engineering experience
Work Schedule: Full-Time; in office location, onsite; 5 days per week
Location: Orlando, FL (CPE STRI)
Security Clearance: Secret
Travel Required: CONUS/OCONUS travel may be required. 
Job Description: Thompson Gray is seeking a highly skilled Systems Engineer to support efforts in delivering advanced training solutions for the Army Product Manager for NextGen Constructive. The ideal candidate will possess strong expertise in Army software engineering processes along with systems integration experience and will be skilled in communication, analytical thinking, and technical problem-solving applied within complex engineering environments. 
This position is contingent based on government funding. 
Key Responsibilities:<ul><li>
Serve as the technical lead on assigned warfighting function capabilities in support of the Product Manager NextGen Constructive</li><li>
Work as a team member with other project leaders supporting other Army Warfighter functional areas for the NGC program.</li><li>
Monitor vendor weekly progress ensuring capabilities are on track IAW contracts to meet overall program objectives IAW approved Capability Documentation, Statement of Work, and Contractual documents.</li><li>
Document, report, and brief project status at weekly staff meetings.</li><li>
Develop plans to ensure proper integration of technology/capability IAW approved program architecture and engineering guidance.</li><li>
Provide technical expertise throughout the acquisition lifecycle support by tracking functional requirements to system specifications.</li><li>
Provide project leadership and technical support to the planning and execution of testing capabilities and expected performance to meet system operational requirements.</li><li>
Prepare, maintain, review and revise program documentation necessary to ensure project deliverables meet program goals.</li><li>
Assess contractor's performance in design, development, verification, manufacturing, deployment, operations, and support.</li><li>
Coordinate with internal staff and external stakeholders on all aspects of Army Warfighter functional elements</li><li>
Analyze military operational requirements in the form of Initial Capabilities Documents (ICD), Capability Development Documents (CDD), Capability Production Documents (CPD).</li><li>
Review system baselines established by development contractors in the form of system and subsystem specification, software systems an interface specification, and ensure accuracy, completeness, testability and traceability to Program Goals.</li><li>
Provide technical evaluations of contractor performance to the Assistance Product Managers and Agreement Officer Representative and provide SME representation of the project office at progress reviews, design reviews, technical interchange meetings and other SE oriented meetings and reviews with development contractors.</li><li>
Assist with test and evaluation efforts across mission-critical systems, ensuring systems meet required performance standards.</li><li>
Monitor, diagnose, and resolve hardware/electrical engineering issues.</li></ul> 
Required Qualifications:<ul><li>
Experience: 10+ years of relevant test and evaluation experience, or 5+ years of experience with a bachelor's degree in engineering, computer science, or a related field.</li><li>
Working understanding of hardware and software development, integration, test, and assessment life cycles.</li><li>
Security Clearance: Active SECRET clearance (mandatory).</li><li>
Must be willing to attain TS/SCI clearance eligibility</li><li>
Problem-Solving Skills: Advanced troubleshooting and problem-solving capabilities, particularly in high-stakes, mission-critical systems.</li><li>
Ability to work in a classified environment.</li><li>
Strong analytical and technical writing skills for producing evaluation reports.</li><li>
Ability to collaborate effectively in a multidisciplinary team, including with military personnel.</li></ul> 
Preferred Qualifications:<ul><li>
DAWIA Level 3 &ndash; Engineering</li><li>
Familiarization with Sprint Cycles</li><li>
Experience in both classified and unclassified network testing environments.</li><li>
Experience with defense-related Test &amp; Evaluation policies and standards.</li><li>
Knowledge of automated testing tools and methods for network systems.</li><li>
Agile Certification (Scrum Master, Agile Practitioner, etc.).</li></ul> 
Why Join Thompson Gray?
Thompson Gray is a 100% employee owned company and a multi-year winner of the Huntsville/Madison County Chamber Best Places to Work, recognized for our exceptional company culture that values employees and customers alike.
Here's what makes Thompson Gray special:<ul><li>
Competitive pay based on your qualifications</li><li>
Excellent benefits, including:</li><li>
Health, Dental, Vision, Life, Short-Term and Long-Term Disability insurance 401(k) plan with employer match</li><li>
Additional perks:</li><li>
TG Swag &ndash; receive company-branded items during onboarding and seasonal shipments to your home</li><li>
Dependent Scholarship Program &ndash; supporting the education of employees' children</li><li>
Tuition Assistance for furthering your own education Professional Development opportunities</li><li>
Generous time-off policies, including 18 days of paid time off, 11 Federal Holidays, and flexible scheduling</li><li>
Annual donation to the charity of your choice</li><li>
Regular team-building events, such as lunches, after-hours gatherings, seasonal family-friendly events, and our memorable annual holiday party</li></ul> 
Join Thompson Gray and become part of a dynamic team committed to excellence, innovation, and community. 
Thompson Gray is an Equal Opportunity Employer and VEVRAA Federal Contractor. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, gender identity, sexual orientation or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, gender identity, sexual orientation national origin, protected veteran status or disability. Thompson Gray, Inc. welcomes minority and veteran applicants.</div>

BAE Systems USA

<div><div>Job Description 
 
BAE Systems is seeking Systems Engineers to join tour team and provide support to facilitate operations on a critical infrastructure and services program. This effort focuses on providing a comprehensive set of System/ Software Engineering and IT Services to maintain, sustain, enhance, and improve/modernize. The ideal candidate will be located in the National Capital Region. 
 
Please note that this is contingent upon contract award, with an anticipated decision expected by Q3/Q4 of 2026. 
 
The Systems Engineer responsibilities include, but are not limited to:<ul><li>
Manages and guides the operations, maintenance, and sustenance of both hardware and software components within the environment.</li><li>
Lead system interoperability testing, ensuring operational data compliance, and supporting the Government during system onboarding activities.</li><li>
Work closely with stakeholders to document and maintain all necessary system support actions and licenses</li></ul>
#001JC 
 
Required Education, Experience, &amp; Skills
 
<ul><li>One of the following certifications: Certified Network Defender, SecurityX/ CASP+, CCSP, Cloud+, CSSLP, GDSA, GSEC, CISSO, CISSP-ISSAP, CISSP-ISSEP, GCIA, GCLD, GICSP.</li><li>
Bachelors degree in IT, Cybersecurity, Computer Science, Information Systems, Data Science, or Software Engineering and 13 years or more relevant experience; Masters and 9 years or more relevant work experience; PhD and 4 years or more relevant experience (will consider an additional 4+ years of relevant experience in lieu of degree).</li><li>
Extensive experience in leading system engineering efforts, developing complex systems, and managing engineering processes.</li><li>
Proficiency in performing system analyses, conducting requirements gathering, and developing system documentation.</li><li>
Strong understanding of model-based systems engineering (MBSE), cloud computing, and cybersecurity.</li></ul> 

Pay Information 
Full-Time Salary Range: $115779 - $196825 
 
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
 
 
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. 
 
About BAE Systems Intelligence &amp; Security
 
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it&rsquo;s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts &ndash; defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team&mdash;making a big impact on a global scale. At BAE Systems, you&rsquo;ll find a rewarding career that truly makes a difference. 
 
Intelligence &amp; Security (I&amp;S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do&mdash;from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. 
 
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.</div></div>

Thrive

<div>About Us
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon &ldquo;next generation&rdquo; services help us stand out amongst our peers. Thrive is on the look-out for individuals who don&rsquo;t view their weekdays spent at &ldquo;a job&rdquo;, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you&rsquo;re attracted to a &ldquo;work hard, play hard&rdquo; environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE! 
 
Position Summary:
At Thrive, a Systems Engineer will have responsibility for remote client support, as well as the potential for infrequent onsite support, including heavy interaction with end-users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. A Systems Engineer will be taking escalation tickets from Technical Support Engineers as well as maintaining communication with the client throughout the technical troubleshooting process. 
Responsibilities<ul><li>
Ability to handle diverse computing environments in a wide cross section of business clients</li></ul><ul><li>
Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution</li><li>
Perform rapid analysis of workstation /server level incidents and consistently demonstrate the ability to determine the cause</li><li>
Provide consulting to clients on certain applications, Thrives&rsquo; best practices, and general computing processes</li><li>
Troubleshoot and resolve high level workstation, server and network incidents while following Thrives&rsquo; Standard operating procedures</li><li>
Sets client expectations appropriately throughout the troubleshooting process</li></ul><ul><li>
Utilizes appropriate software utilities, Thrives&rsquo; Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents</li><li>
Monitor the service desk service board for escalated service tickets</li></ul><ul><li>
Prioritize tickets escalated from Technical Support Engineers</li><li>
Ensure that open service tickets are escalated and addressed appropriately from Technical Support Engineers</li><li>
Follow Thrives&rsquo; best practices for escalating tickets from Technical Support Engineers</li><li>
Escalate when necessary to next level engineer for further review/troubleshooting</li></ul><ul><li>
Communicate steps taken during troubleshooting and resolutions through clear non-technical communication, or by utilizing the appropriate level of technical jargon</li><li>
Demonstrate the correct level of urgency while resolving client incidents</li><li>
Resolution of incidents related to, but not limited to the following:</li><li>
Mail Application/Office 365 issues</li></ul><ul><li>
Client/Server Connectivity issues (per SOP)</li><li>
Time Sensitive and VIP Workstation incidents</li><li>
File Restores</li><li>
Remote Access incidents (Citrix and Terminal Services)</li><li>
Networked Printer Issues</li><li>
Any Incidents escalated from Technical Support Engineers</li></ul>
Basic Qualifications<ul><li>
Bachelor&rsquo;s Degree, Technical Degree or equivalent work experience</li></ul><ul><li>
Excellent problem solver; able to prioritize and coordinate between tasks</li><li>
Three to four years desktop and/or server support experience</li><li>
Self-motivated, has ability to work independently and in a team environment</li><li>
Experience troubleshooting network configuration and hardware issues</li><li>
Knowledge and experience with Microsoft Server and Workstation Technologies</li></ul><ul><li>
Excellent written and oral communication skills</li><li>
Ability to articulate technical information and convey to non-technical people</li><li>
Excellent customer service skills</li><li>
Is available to work after hours when necessary or for on call rotation if applicable</li><li>
Ability to follow previously documented process while notifying management of variables that have not been clarified</li></ul>
Preferred Qualifications<ul><li>
Experience with Terminal Services &amp; Citrix</li><li>
Experience with monitoring and remote management tools</li><li>
Experience with VMWare</li></ul><ul><li>
Experience with Microsoft Exchange/Office 365</li><li>
VMWare experience</li><li>
Network+</li></ul>
bFcITduu3r</div>

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