systems support engineer

Echopath

<div><p><b>About Us:</b></p>
<p>
Echopath is an Indianapolis, IN-based IT Managed Services provider. We deliver IT projects, systems administration, help desk, and strategic planning services to clients across the United States. Our team takes pride in ensuring clients get the best solutions for their businesses. By combining a deep understanding of technology and their organization, we become our clients&rsquo; trusted partners in IT.</p><br>
<p></p>
<p>
At Echopath, we don't just talk about our four core values&ndash;we live them every day:</p><br>
<ul>
<li>Be Compassionate<br>
</li>
<li>Exhibit no drama<br>
</li>
<li>Own it!<br>
</li>
<li>Achieve Lifelong Learning</li><br>
</ul>
<p>If you're looking to join a team that values people as much as performance, Echopath might be your next home.</p><p></p><p><b><br>
Job Summary:</b></p>
<p>
We're seeking a client-facing IT Support Engineer to join our Tier 2 team, delivering hands-on desktop and system deployment services while providing dedicated technical support to our valued clients. As a Tier 2 Support Engineer, you'll be the escalation point for our Tier 1 team and a trusted technical advisor to our clients.</p><p></p><p><br>
Qualified candidates will have a passion for exceeding expectations, strong communication skills, and a consistent professional manner and experience providing front-line assistance to clients both remotely and in person. You'll troubleshoot advanced issues, deploy solutions, and collaborate with other engineers to ensure seamless service delivery.</p><p></p><p><b><br>
Requirements:</b></p>
<ul>
<li>3-5 years of experience in IT support, preferably in an MSP environment<br>
</li>
<li>Strong knowledge of Windows Server, Active Directory, and Office 365</li>
<li>Familiarity with cloud platforms (Azure, AWS)</li>
<li>Experience with RMM tools and ticketing systems (e.g., ConnectWise, Datto)</li>
<li>Excellent communication and customer service skills<br>
</li>
<li>Ability to confidently use tools like ping, tracert, nslookup, and netstat</li>
<li>Competent knowledge of local and wide area networks, switches, routers, and network topologies</li>
<li>Experience with common VPN types and configurations</li>
<li>Understanding of the OSI model, IP addressing, subnetting, and routing concepts<br>
</li>
<li>Collaboration skills</li>
<li>Critical thinking/root cause analysis</li>
<li>Accountability</li>
<li>Adaptability</li>
<li>Attention to detail</li>
<li>Degree in IT or related skills and/or comparable work experience</li>
<li>Relevant certifications (CompTIA Network+, Microsoft, Cisco) are a plus</li></ul><br>
<p></p>
<p><b>
Responsibilities:</b></p>
<ul>
<li>Serve as an escalation point for Tier 1 engineers</li>
<li>Respond to and resolve escalated tickets from Tier 1 support</li>
<li>Provide remote and onsite support to customers, ensuring minimal downtime and disruption</li>
<li>Answer customer calls and respond to customer cases via all origins (email, chat, etc.) while providing our customers with a friendly and helpful experience</li>
<li>Participate in recurring operational tasks such as patch management, antivirus/EDR monitoring, and backup validation</li>
<li>Troubleshoot and resolve issues with Windows workstations, servers, Office 365/Microsoft 365, Active Directory, Exchange, VPNs, backups, firewalls, and endpoint security solutions<br>
</li>
<li>Document solutions and contribute to process improvement by sharing knowledge with peers</li>
<li>Assist with onboarding new clients and deploying infrastructure</li>
<li>Escalate issues not resolvable via knowledge base to Tier 3, as well as set customer expectations for follow-up (i.e. when to expect a follow-up contact and by whom)</li>
<li>Maintain a strong customer service focus by communicating clearly, setting expectations, and providing timely updates</li>
<li>Participate in on-call rotation and occasional after-hours support</li></ul><br>
<p></p>
<p><b>
What We Offer:</b></p>
<p>
At Echopath, we believe that great work starts with a great environment. We're proud to offer a competitive benefits package and a culture that supports your growth&ndash;both professionally and personally.</p>
<ul>
<li>Competitive salary</li>
<li>Health, dental, and vision insurance</li>
<li>401(k) with company match</li>
<li>Hybrid work</li>
<li>Generous PTO and paid holidays</li>
<li>Flexible Spending Account (FSA)</li>
<li>100% employer-paid basic term life &amp; AD&amp;D insurance</li>
<li>Ongoing training and certification support</li>
<li>A collaborative, tech-forward culture</li>
<li>Flexibility and support to help you thrive&ndash;personally and professionally</li></ul></div>

Tier 2 Support Engineer

Visa

<div><p><b>About Us</b><br>
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.</p><p></p><p>
At Visa, you'll have the opportunity to create impact at scale &mdash; tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.</p><p></p><p>
Join Visa and do work that matters &ndash; to you, to your community, and to the world. Progress starts with you.</p><p></p><p><b>
Job Description</b></p><p></p><p><b>
Team Summary</b></p><p>
We operate mission‑critical systems that enable Visa&rsquo;s clients and processors worldwide. As an Associate Systems Engineer, you&rsquo;ll join a global team that plans, implements, and supports secure, resilient endpoints and platforms&mdash;partnering closely with vendors and global support groups to deliver nimble, client‑centric solutions.</p><p><b>
What a Associate Systems Engineer does at Visa</b></p><ul><li>
Provide project management, technical advice, and hands‑on support to client institutions and processors&mdash;consistently exceeding customer expectations.</li></ul><ul><li>
Coordinate projects end‑to‑end with proper documentation, keep tasks and status up to date.</li><li>
Create implementation scripts (Shell, python &amp; more) for vendor field engineers and support teams to enable installation and activation.</li><li>
Perform remote installations of Linux systems in partnership with on‑site vendor engineers.</li><li>
Work proactively with Global Support, clients, and vendors to deliver flexible solutions and resolve system problems quickly.</li><li>
Manage customer satisfaction, commitment, and expectations to high service levels, handle escalations appropriately.</li><li>
Ensure deployments follow Visa security guidelines, report and remediate any non‑compliance.</li><li>
Communicate and collaborate cordially within a global team across cultures and time zones.</li><li>
Work with stakeholders to translate business problems into AI use cases, define requirements, and design solution architectures.
</li><li>Collect, clean, and prepare data, build and train models (traditional ML and deep learning/LLMs), evaluate performance and iterate.
</li><li>Design, build, and maintain agentic workflows where LLM &ldquo;agents&rdquo; can plan, call tools, and coordinate multi‑step tasks (e.g., retrieval, calling APIs, writing to databases).</li><li>
Deploy models as APIs or services, integrate with existing applications, implement and tune orchestration around tools and plugins (MCP‑style connectors, function‑calling schemas, vector DBs), including prompt design, safety/guardrails, and evaluation of agent behavior. Ability to isolate and resolve critical system issues to minimize impact and downtime, strong analytical judgment under minimal supervision.</li><li>
Participate in an on‑call rotation to support multiple systems during off‑hours, work evenings/weekends as needed.</li><li>
Provide weekly reporting for CMDB and BASE II records, act as Change &amp; ServiceNow Coordinator to ensure incidents/changes comply with ITIL and ServiceNow rules.</li><li>
Act as Inventory Record Coordinator to ensure accurate and timely inventory updates.</li><li>
Partner with leaders to drive continuous improvement, team efficiency, and technical upskilling.</li></ul><div><b>
Work Hours &amp; On Call</b><br>
<ul><li>3-4 days at Ashburn office.</li><li>Rotating on call coverage, evening/weekend work when required for change windows or incidents.</li></ul></div><p></p><p>
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.</p><p>
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.</p>
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.<p></p><p><b>
Qualifications</b></p><p></p><div>
Basic Qualifications (Minimum)<br>
<ul><li>Bachelors degree, OR 3+ years of relevant work experience</li></ul><br>
Preferred Qualifications<br>
<ul><li>2 or more years of work experience</li><li>Bachelor&rsquo;s + 1 year relevant experience or 3 years relevant experience.</li><li>Foundational Project Management certification, ITIL Foundation.</li><li>Proficiency in Python and shell scripting and familiarity with version control (Git), ability to automate routine admin and deployment tasks.</li><li>Experience with Linux system administration (preferably RHEL family distros).</li><li>Basic proficiency in HTML and a programming/scripting language ( Bash, Python).</li><li>Understanding of XML, JSON, XSLT.</li><li>Familiarity with encryption/security technologies such as SSL and IPsec.</li><li>Solid understanding of data structures, algorithms, and statistics, including working with SQL</li><li> 1 year working experience in IT Operations &amp; Delivery or strong internship/fresh graduate performance on technical interview tests.</li><li>Outstanding customer service skills and dedication to the service experience.</li><li>Demonstrated interest in continuous learning via online resources or formal training.</li><li>Project coordination experience.</li><li>Hands on experience with ServiceNow (Change/Incident/CMDB),</li><li>Red Hat certification (e.g., RHCSA, RHCE) or equivalent Linux certification.</li><li>Experience &amp; proficiency in writing shell &amp; python scripts and automations for infrastructure installs.</li><li>Experience with large language models and GenAI, including prompt engineering, retrieval-augmented generation, and evaluation of LLM-based applications</li><li>Hands-on work with agentic/LLM orchestration frameworks (e.g., LangChain, semantic routers, or similar) and tool-calling ecosystems (such as MCP-style connectors or function-calling schemas</li><li>Familiarity with Visa deployment/security standards and audit/compliance processes.</li><li>Vendor coordination and remote install support across global time zones.</li></ul></div><p></p><p><b><br>
U.S. Applicants Only</b></p>
The estimated salary range for this position is $88,000.00 to $ 136,900.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.<p></p><p><b>
Work Hours</b></p><p>
Varies upon the needs of the department.</p><p></p><p><b>
Travel Requirements</b></p><p>
This position requires travel 5-10% of the time.</p><p></p><p><b>
Mental/Physical Requirements</b></p><p>
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.</p><p></p><p><b>
Visa is an EEO Employer</b></p>
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.</div>

Systems Engineer

General Dynamics Mission Systems

<div>Basic Qualifications :
<div>
Requires a Bachelor&rsquo;s degree in Systems Engineering, or a related Science, Engineering, Technology or Mathematics field. Also requires 2+ years of job-related experience, or a Master's degree and 6 months of job-related experience. Agile experience preferred.</div><div></div><div><b><br>
CLEARANCE REQUIREMENTS:</b><br>
Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibilityrequirements for access to classified information. Due to the nature of work performed within our facilities, U.S.citizenship is required.</div>
Responsibilities for this Position:
<div><b>
ROLE AND POSITION OBJECTIVES:</b></div><div></div><div><br>
As a Systems Engineer, working with custom software built in-house, for our Cyber group, you&rsquo;ll be amember of a cross functional team responsible for developing mission critical NSA-certifiedCybersecurity devices in a rapidly growing product line. You&rsquo;ll be working at the cutting edge ofCybersecurity and high-speed data.</div><div><b><br>
We encourage you to apply if you have any of these preferred skills or experiences:
</b></div><ul><li>Model-based Systems Engineering (MBSE)</li><li>
Full Stack experience</li><li>
Extensive experience with DOORs</li><li>
Long development lifecycle and product lifespans, requiring maintenance and regular technologyrefresh</li><li>
Requirements Analysis and Management</li><li>
Functional Analysis, performance analysis, and Systems design</li><li>
Trade Studies</li><li>
System integration and testing</li></ul><div><b>
Nice to have:</b></div><ul><li>
Linux</li><li>
Networking experience including Layer 2 and Layer 3</li><li>
Experience working in a fast-paced product development environment</li></ul><div></div><div><b><br>
What sets you apart:</b></div><ul><li>
Passion for designing complicated systems and working on problems of diverse scope.</li><li>
Ability to define the scope, schedule, and expectations for the work you execute.</li><li>
Shows initiative on assignments and executes projects with little guidance and can providetechnical direction and leadership.</li><li>
Ability to write CONOPS, Specifications or Requirements and derive into software design, code,test plans, and then execute Systems level testing/debugging.</li><li>
Proficiency with Systems and Test tools supporting testing in a lab environment.</li><li>
Identifies opportunities to apply AI for continuous improvement and innovation.</li></ul><div><b>
Our Commitment to You:</b></div><br>
<div></div><ul><li>
An exciting career path with opportunities for continuous learning and development.</li><li>
Research oriented work, alongside award winning teams developing practical solutions for ournation&rsquo;s security</li><li>
Flexible schedules with every other Friday off work, if desired (9/80 schedule)</li><li>
Competitive benefits, including 401k matching, flex time off, paid parental leave, healthcarebenefits, health &amp; wellness programs (including on-site gym), employee resource and socialgroups, and more</li><li>
See more at gdmissionsystems.com/careers/why-work-for-us/benefits</li></ul><div></div><div><br>
Workplace Options:</div><div></div><div><br>
This position is fully on-site. While on-site, you will be a part of the Taunton Cyber Engineering team.</div><div></div><div><br>
#CJ3</div><div>
#LI-JH1</div>
Salary Note: This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. Combined Salary Range: USD $105,230.00 - USD $111,000.00 /Yr. Company Overview:
<div>
General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!</div><div><br>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</div></div>

Peraton

<div><div><h5 class="jobSectionHeader"><b>About Peraton</b></h5>
<p>Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world&rsquo;s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we&rsquo;re keeping people around the world safe and secure.</p>
</div><div><h5 class="jobSectionHeader"><b>Program Overview</b></h5>
<div>The program is an IDIQ contract for an AWS-based cloud hosting system. Currently, Peraton is supporting the Cloud Security, IoT, and AIML use cases for the environment in a hybrid work environment with Federal employees. Peraton also support the following applications as part of the environment: Dremio, Tableau, Globus, Posit/RStudio, Atlassian, ThingLogix, Alteryx and CloudCheckr.</div>
</div><div><h5 class="jobSectionHeader"><b>About The Role</b></h5>
<div><p><b>The Department of Interior (DOI) CHS III program will be leading the way for Cloud Hosting and Applications Modernization across DOI and its subordinate bureaus. CHS III will facilitate migration of legacy on-premises applications to a modern, secure and scalable multi-cloud platform. From sensors in active volcanic regions to earthquake detection data, CHS III will be DOI's central cloud processing and data solution.<br>
</b><br>
<br>
</p><p>We are looking for an Application Support Engineer to help support and maintain our cloud-based analytics platforms, including Dremio, Tableau, and Posit (RStudio). In this role, you will focus on day-to-day application support, infrastructure maintenance, and automation.<br>
<br>
<br>
</p><p><b>Key Responsibilities</b></p>
<p>Managed Service Administration</p>
<ul><li>Create new service projects, data sources and user accounts</li>
<li>Distribute software licenses as needed</li>
<li>Assign appropriate site and object-level permissions</li>
</ul><p>Change and Release Management</p>
<ul><li>Work with Analytics Portfolio Product Owner (PO) and DevOps team to identify areas for process automation</li>
<li>Work with PO and DevOps to schedule, enact, validate application changes in staging and production</li>
<li>Document release notes and ensure rollback plans are tested and documented</li>
</ul><p>Maintenance &amp; Security</p>
<ul><li>Implement and maintain comprehensive monitoring for application uptime, performance and usage</li>
<li>Maintain configuration documentation, diagrams and SOP's for all environments</li>
<li>Perform backups, regularly scheduled upgrades and maintenance activities during the maintenance window</li>
<li>Monitor for security vulnerabilities and perform ad-hoc upgrades and maintenance as required</li>
<li>Support audit activities by providing logs, reports, and system configurations</li>
</ul><p>Customer Support</p>
<ul><li>Provide customer support for new service requests and inquiries (i.e. service &quot;onboarding&quot;).</li>
<li>Provide technical support and guidance to AWS and managed service users</li>
<li>Interact with vendor technical support teams and/or escalating technical support cases through customer portals to investigate and resolve issues.</li>
<li>May attend regularly scheduled cadence calls with technical support teams to discuss progress on open support cases.</li>
</ul></div></div><div><h5 class="jobSectionHeader"><b>Qualifications</b></h5>
<div><p><b>Required Qualifications</b></p>
<ul><li>5 years with BS/BA; 3 years with MS/MA; 0 years with PhD or 9 years exp with HS Diploma/equivalent</li>
<li>Minimum of 1&ndash;3 years of professional job experience in a DevOps, Cloud, Systems, or Application Support role</li>
<li>Hands-on professional job experience with AWS Cloud (EC2, S3, IAM, VPC, CloudWatch; others a plus)</li>
<li>Experience with Windows Server system administration and supporting Windows-based systems</li>
<li>Basic experience with Infrastructure as Code or Configuration Management Tools</li>
<li>Familiarity with at least one analytics or data platform (Dremio, Tableau, Posit, or similar)</li>
<li>Experience with troubleshooting production issues in a team environment</li>
<li>Excellent customer support skills</li>
<li>Good written and verbal communication skills</li>
<li>Candidate must be a US Citizen</li>
<li>Candidate must have an Active Public Trust or the Ability to Obtain one is required</li>
<li>Candidate must have at least one of the following certifications or be able to attain within 90 Days:
<ul><li>Dremio Certified Services Practitioner</li>
<li>Salesforce Certified Tableau Server Administrator</li>
<li>AWS Certified CloudOps Engineer - Associate
</li><li>AWS Certified DevOps Engineer - Associate</li>
</ul></li></ul><p><b>Preferred Qualifications</b></p>
<ul><li>Experience with using or supporting applications such as Dremio, Tableau and/or Posit</li>
<li>3+ years of extensive hands-on professional job experience with a wide range of AWS services including but not limited to EC2 instances, S3 buckets, VPC configurations, RDS databases, and other services</li>
<li>Familiarity with CI/CD pipelines and Infrastructure as Code (IaC) tools such as CloudFormation, GitLab, GitLab Runners</li>
<li>Experience with Python, Bash, AWS CLI, or other scripting languages to automate, troubleshoot and resolve issues</li>
<li>Experience with incident management, root cause analysis, and resolving high-priority incidents in large, multi-tenant environments using Jira, Confluence, etc.</li>
<li>Exemplary communication, analytical skills, and technical knowledge across the client environment.</li>
<li>Ability to produce concise and clear technical documentation.</li>
<li>Experience working in an Agile environment</li>
</ul></div></div><div><h5 class="jobSectionHeader"><b>Details</b></h5>
<div><p><b>Target Salary Range:</b> $104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual&rsquo;s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.</p>
</div><div><p><b>Benefits Statement:</b> Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.</p>
</div><div><p><b>Application Statements:</b> The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity.</p>
</div><p><b>EEO:</b> Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.</p></div></div><div></div>

Cloud Application Support Engineer for Analytics Platforms (Tableau, Dremio, Posit)

Snoonu

<div>
 <strong>
  🚀 Welcome to Your Next Adventure!
  <br/>
  <br/>
 </strong>
 The IT Support Engineer will provide advanced IT support services, ensuring the optimal use of hardware and software technologies, enhancing system performance, and securing data.
 <br/>
 <br/>
 <strong>
  🛠 What You&rsquo;ll Get Your Hands On
  <br/>
  <br/>
 </strong>
 <strong>
  Technical Support &amp; System Maintenance:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide tier-one technical support to end users via phone, email, or in person.
  </li>
  <li>
   Install, modify, and perform minor repairs on computer hardware and software systems.
  </li>
  <li>
   Monitor hardware, software, and system performance metrics to ensure optimal operation.
  </li>
  <li>
   Update computer software and upgrade hardware and systems as required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Network Design &amp; Implementation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist in the design and implementation of networks, ensuring compatibility and performance.
  </li>
  <li>
   Support Wi-Fi and LAN connectivity, including configuration and troubleshooting.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  User Consultation &amp; Training
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Consult with users to determine appropriate hardware and software needs and assist in placing orders.
  </li>
  <li>
   Train users on new software, either in person or through various tutorial channels, often in collaboration with the technical team.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  System Testing &amp; Compatibility
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Test the compatibility of new programs with existing systems, ensuring seamless integration and performance.
  </li>
  <li>
   Keep track of technological advancements and trends in IT support to advise on necessary updates and improvements.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  System &amp; Asset Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain IT asset inventories, tracking the lifecycle of all IT equipment.
  </li>
  <li>
   Set up and manage user accounts, mailboxes, and IT peripherals such as printers.
  </li>
  <li>
   Arrange and set up conference calls and meeting rooms as needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Remote Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide remote support to users working from home or in offsite locations, ensuring they have the necessary tools and connections to work effectively.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Documentation &amp; Process Improvement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop and maintain comprehensive technical documentation for IT procedures, projects, and processes.
  </li>
  <li>
   Perform root cause analysis, develop checklists for common problems, and recommend procedures and controls for problem prevention
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🧙&zwj;&male;️ The Magic You Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 4 years of experience in IT service support or a related role.
  </li>
  <li>
   Strong understanding of computer hardware, software systems, and IT service management.
  </li>
  <li>
   Experience in updating software and upgrading hardware and systems.
  </li>
  <li>
   Proven ability to troubleshoot and resolve complex IT issues.
  </li>
  <li>
   Knowledge of network design and implementation.
  </li>
  <li>
   ITIL, Network+, MCSA, and CCNA certifications are advantageous.
  </li>
  <li>
   Excellent communication skills, with the ability to train and support users at all levels.
  </li>
  <li>
   Ability to work independently and as part of a technical team.
  </li>
  <li>
   Strong organizational skills and attention to detail.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Inside Snoonu&rsquo;s Universe
  <br/>
  <br/>
 </strong>
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 <br/>
 <br/>
 <strong>
  The Dream We&rsquo;re Chasing
  <br/>
  <br/>
 </strong>
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 <br/>
 <br/>
 <strong>
  The Quest We&rsquo;re On
  <br/>
  <br/>
 </strong>
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 <br/>
 <br/>
 <strong>
  Our Everyday Superpowers
  <br/>
  <br/>
 </strong>
 <strong>
  👥 Be Customer Obsessed
 </strong>
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 <br/>
 <br/>
 <strong>
  💪 Act with Integrity:
 </strong>
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 <br/>
 <br/>
 <strong>
  🧪 Be Curious and Creative:
 </strong>
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 <br/>
 <br/>
 <strong>
  🏅Lead by Example and Take Ownership:
 </strong>
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 <br/>
 <br/>
 <strong>
  🚀 Work Smart and Deliver Results
 </strong>
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 <br/>
 <br/>
 <strong>
  👨&zwj;💼 It's All About People:
 </strong>
 &ldquo;Be a team player; together we are stronger.&rdquo;
 <br/>
 <br/>
 <strong>
  Perks &amp; Worklife Magic At Snoonu
  <br/>
  <br/>
 </strong>
 <strong>
  🌐 Global Vibes
 </strong>
 &ndash; Collaborate with a worldwide crew.
 <br/>
 <br/>
 <strong>
  🧠 Brain Boosters
 </strong>
 &ndash; Learning budgets, access to courses, and tools for your growth.
 <br/>
 <br/>
 🚒
 <strong>
  Builder&rsquo;s Playground
 </strong>
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 <br/>
 <br/>
 🏝️
 <strong>
  Flexible Time Off
 </strong>
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 <br/>
 <br/>
 🛠️
 <strong>
  Agile Everything
 </strong>
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 <br/>
 <br/>
 <strong>
  Great Place to Work&reg; Certified
  <br/>
  <br/>
 </strong>
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 <br/>
 <br/>
 <strong>
  Certified for Excellence
  <br/>
  <br/>
 </strong>
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 <br/>
 <br/>
 <strong>
  Beyond the Code: Giving Back Matters
  <br/>
  <br/>
 </strong>
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 <br/>
 <br/>
 <strong>
  Diversity Isn&rsquo;t Just a Buzzword
  <br/>
  <br/>
 </strong>
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 <br/>
 <br/>
 <strong>
  Let&rsquo;s Build the Future Together
  <br/>
  <br/>
 </strong>
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 <br/>
 <br/>
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>


IT Support Engineer

Arab Financial Services

<div>
 <p>
  Key Responsibilities:
 </p>
 <ul>
  <li>
   Develop and customize solutions within the ACI Card &amp; Merchant Management (CMM) platform
  </li>
  <li>
   Support merchant onboarding, terminal management, settlement, reconciliation, and fee management processes
  </li>
  <li>
   Integrate payment platforms with switches, core banking systems, middleware, payment gateways, and POS management systems
  </li>
  <li>
   Develop APIs, interfaces, and backend solutions to support acquiring operations
  </li>
  <li>
   Troubleshoot and optimize payment system performance and database operations
  </li>
  <li>
   Support production environments and critical payment services
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  What We're Looking For:
 </p>
 <ul>
  <li>
   3&ndash;5 years of experience in payment systems development and support
  </li>
  <li>
   - Minimum 2 years of hands-on experience with ACI CMM
  </li>
  <li>
   - Strong understanding of merchant acquiring, payment processing, settlement, and reconciliation
  </li>
  <li>
   - Banking, fintech, acquiring, or payment processing experience is highly preferred
  </li>
 </ul>
</div>


CMM Engineer

Contour Software

<div><p><b>About Contour</b></p><p><br>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><div><div><p>
Campana Systems is an international leader in information solutions for the auto club industry. Campana Systems applies its in-depth knowledge and experience to maintain leadership in providing an evolving suite of integrated software and service solutions for AAA/CAA auto clubs. Campana offers Member Relationship Management tools that interface seamlessly with AXIS Membership, Travel, Point-of-Sale, and Emergency Road Service.</p></div><div><p>
GoldCare is a leading provider of healthcare information management software for home &amp; community, children services and long-term care organizations. Our industry expertise, product and service excellence, and commitment to innovation are just some of the reasons why GoldCare is trusted by hundreds of care sites across Canada, Australia and New Zealand.</p></div><p></p><div><p>
 Key Responsibilities</p></div><div><ul><li><p>
Monitor system health of the production customer systems and help troubleshoot deployment or environment issues</p></li></ul></div><div><ul><li><p>
Managing and maintaining Azure IaaS infrastructure (VMs, networking, storage, backups)</p></li></ul></div><div><ul><li><p>
Participate in release deployments, upgrades, patches, and customer migrations</p></li></ul></div><div><ul><li><p>
Maintain deployment and environment documentation (runbooks, checklists)</p></li></ul></div><div><ul><li><p>
Support application deployments to Windows and Linux systems across DEV / QA / PROD environments</p></li></ul></div><div><ul><li><p>
Keeping controls, policies, and test automations up-to-date in the Drata GRC platform for SOC2 Type 2 compliance</p></li></ul></div><div><ul><li><p>
Work closely with infrastructure leads based in North America (Canada).</p></li></ul></div><p></p><div><p><br>
Skills and Qualifications:</p></div><div><ul><li><p>
1&ndash;3 years of experience in one or more of the following areas:</p></li></ul></div><div><ul><li><p>
Cloud operations</p></li></ul></div><div><ul><li><p>
Application deployments</p></li></ul></div><div><ul><li><p>
Infrastructure or systems support</p></li></ul></div></div><div><div><ul><li><p>
Production application support</p></li></ul></div><div><ul><li><p>
Clear communication skills, both oral and written as there is an element of customer-facing communications to the role</p></li></ul></div><div><ul><li><p>
Be able to work alone without supervision as well as in a team environment.</p></li></ul></div><div><ul><li><p>
Deployments using Ansible, Terraform or Bicep</p></li></ul></div><div><ul><li><p>
Experience using Kubernetes</p></li></ul></div><div><ul><li><p>
Interest in cloud security, reliability, and infrastructure topics</p></li></ul></div></div><p><b>
Exciting Benefits we offer:</b></p><ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul><p><b><i><br>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p><i><br>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div>

Cloud Infrastructure Specialist

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