systems support engineer

Mac Care

Job descriptionJob Summary:We are looking for a skilled Systems Support Engineer to manage, maintain, and enhance the IT infrastructure and business-critical applications used in our BPO operations. The ideal candidate will have 2&ndash;3 years of relevant experience in the BPO industry, with strong troubleshooting skills and the ability to support both end-users and backend systems to ensure operational efficiency.Key Responsibilities:<ul><li>System Configuration &amp; Application Support: Set up, deploy, and maintain systems and BPO applications including CRMs, dialers, ticketing tools, and other platforms.</li><li>Technical Troubleshooting: Act as the first line of defense for IT-related issues&mdash;diagnosing and resolving software, hardware, or connectivity problems affecting systems.</li><li>Operations Support: Collaborate with operations teams to ensure seamless workflow integration, automation, and minimal downtime.</li><li>Maintenance &amp; Monitoring: Monitor system performance and proactively address hardware, software, or network issues.</li><li>Training &amp; Documentation: Provide user training and develop system documentation, SOPs, and support materials.</li><li>Vendor Coordination: Liaise with IT vendors, service providers, and internal stakeholders to ensure reliability and compliance.</li><li>Security &amp; Compliance: Uphold IT security best practices and ensure systems comply with organizational and regulatory standards.</li><li>Continuous Improvement: Analyze trends and provide recommendations for improving system performance and reliability.</li></ul>Technical Skills:<ul><li>Hands-on experience with BPO systems like Five9, Avaya, Genesys, or similar.</li><li>Proficiency in CRM/ERP administration and troubleshooting.</li><li>Foundational knowledge of networking, cloud platforms, and cybersecurity.</li><li>Troubleshooting skills for Windows, VoIP, and telephony systems.</li></ul>Soft Skills:<ul><li>Strong analytical and problem-solving abilities.</li><li>Excellent communication and collaboration skills.</li><li>Ability to work effectively in a high-pressure BPO environment.</li></ul>Preferred Qualifications:<ul><li>Exposure to cloud-based contact center platforms and automation tools.</li><li>Familiarity with AI-driven tools and solutions in the BPO domain.</li><li>Certifications such as ITIL, CCNA, or related credentials.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree in IT, Computer Science, or a related discipline.</li><li>Experience: 2&ndash;3 years in IT systems and application support, preferably in the BPO sector.</li></ul>Experience: 2-3 YearsIndustry: BPO / Call CenterTimings: 6pm to 3am PKSTJob Type: Full-timeJob Type: Full-timeWork Location: In person

Systems Support Engineer

Bravura Information Technology Systems, Inc.

<div><div><h2 class="jobSectionHeader">Camp Arifjan, Kuwait</h2>
Education/Certifications: Bachelor&rsquo;s Degree (Will accept Associate&rsquo;s and 4 additional years of experience or High School Diploma with 8 additional years of experience); RHCE, VCP6, and NCDA
Years of Experience: 5+ years&rsquo; experience with IT in a strategic DoD environment
Clearance Level &amp; Investigation: Secret
IA Cert Level (DoD 8570.01): IAT III
Computing Environment Certifications: Red Hat Certified Engineer (RHCE) with Virtual Certifications (VCP6) or NetApp Certified Data Administrator (NCDA)
The Systems Engineer Lead is responsible for providing support for administration of Microsoft (MS) Server-based systems to include, but not limited to, communications applications, IA server and client software systems, electronic mail, printing services, software license administration, file sharing and storage services, backup services, and other related systems. They work in concert with network engineering and infrastructure technical support activities to correct issues with ISs at multiple locations within CENTCOM AOR.
Qualifications:
The Systems Engineer Lead must maintain the following minimum qualifications:
<ul><li>Minimum of 5 years of experience in a strategic DoD position engineering I.T. solutions for NIPRNET, SIPRNET, and CPN-X (or other Coalition network environments).</li>
<li>DoD 8570.01 M compliance for IAT Level III with a Red Hat Certified Engineer (RHCE) with the following Virtual Certifications (VCP6), or NetApp Certified Data Administrator (NCDA).</li>
<li>Requires proficiency and experience with the following technology areas and systems:
<ul><li>IP Port Security</li>
<li>IP Networking</li>
<li>Microsoft Active Directory</li>
<li>Data Storage</li>
<li>Network Appliance Data Storage Filers</li>
<li>Near Store Appliance</li>
<li>SnapMirror, SnapRestore, SnapManager for Exchange</li>
<li>Virtual File Manager</li>
<li>AUDS</li>
<li>Cloud Services</li>
<li>Must have a secret clearance.</li>
</ul></li><li>Bachelor&rsquo;s Degree required &ndash; may substitute additional years of experience in lieu of advanced degree
<ul><li>Additional 4 years of experience with Associate&rsquo;s Degree</li>
<li>Additional 8 years of experience with High School Diploma</li>
</ul>
</li></ul>Responsibilities:
<ul><li>Provide operational support and server administration involving performance of component server and workstation connections, configuration, integration, and testing.</li>
<li>Supports System Engineer Deliverables.</li>
</ul></div><div><div><div><div>Job Category: Systems Engineering
</div><div>Job Type: Full Time
</div><div>Job Location: Kuwait
</div><div>Clearance Level: Secret
</div><div>Education-Certifications: Additional years of experience may sub for degree
</div><div>Years of Experience: 5+ years
</div><div>Source Selection: SWA-TS3</div></div></div></div></div>

Systems Engineer Lead

Infinity Systems Engineering

<div>Infinity&rsquo;s niche in the aerospace and defense industry is specialized solutions that help bridge the gap between space and ground. This is no small task, and we owe our success to our team who help us fulfill our mission; to match people with their legacies for betterment of the world. There is always a place at Infinity for a motivated, capable individual seeking a career to better the world. We prioritize supporting our team through exceptional benefits, work-life balance, and structured career development. At Infinity, WE ARE MORE &ndash; now, come be more with us! 
Job Summary:
The Systems Engineer is responsible for designing, implementing, and maintaining complex systems to support program and organizational goals. This role takes a holistic view throughout the system lifecycle, from concept development, requirements capture and design, through integration, verification, operations and disposal. The systems engineer is the primary interface among management, customers, suppliers, and specialty disciplines, ensuring all stakeholder needs and constraints are properly understood and addressed. Ensures that all systems function efficiently and effectively, aligning with business objectives. The Systems Engineer works closely with cross-functional teams to integrate new technologies, troubleshoot issues, and optimize system performance.
The Systems Engineer oversees engineering activities of an organization's information systems. Plans, designs, develops, evaluates, tests, and integrates an organization's systems infrastructure, including the implementation and design of hardware and software. 
Key Responsibilities:
System Design &amp; Implementation:<ul><li>
Design, develop, and implement system architectures that meet performance, scalability, and security requirements.</li><li>
Customer needs analysis, requirements capture and management, OPSCON/CONOPS development, traceability throughout from system to component level, modeling and simulation, verification criteria, requirements sell-off, deployment validation, O&amp;M documentation.</li><li>
Evaluate and integrate new technologies to enhance system capabilities and performance.</li><li>
Ensure system designs align with security, compliance, and industry best practices.</li></ul>
System Maintenance &amp; Optimization:<ul><li>
Perform regular system maintenance, updates, and upgrades to ensure stability and security.</li><li>
Analyze system performance and implement improvements to enhance efficiency.</li><li>
Develop and implement system testing protocols to validate functionality and security.</li></ul>
Troubleshooting &amp; Support:<ul><li>
Diagnose and resolve system issues to minimize downtime and operational disruptions.</li><li>
Provide technical support for network, hardware, and software configurations.</li><li>
Document system issues, resolutions, and preventative measures to enhance future troubleshooting efforts.</li></ul><div>
Project Management &amp; Collaboration:<ul><li>
Manages and trades off performance, cost, schedule, risk and other system attributes to achieve an optimal solution that meets stakeholder needs and aligns with organizational goals.</li><li>
Manage system integration projects, ensuring seamless deployment and interoperability of technologies.</li><li>
Collaborate with cross-functional teams to assess system requirements and provide technical solutions.</li><li>
Work with stakeholders to prioritize system enhancements and align program goals.</li></ul>
Documentation &amp; Compliance:<ul><li>
Create and maintain detailed system documentation, including technical specifications, configurations, and user manuals.</li><li>
Ensure compliance with security standards, data protection policies, and regulatory requirements.</li><li>
Stay current with emerging technologies and industry trends to drive innovation.</li></ul> 
Qualifications:<ul><li>
Education: Bachelor&rsquo;s degree in computer science, Engineering, Information Technology, or a related field required, or combination of experience and education.
</li><li>Experience:
<ul><li>Junior: Bachelors + 0-3 Years</li><li>
Journeyman: Bachelors + 3-10 Years</li><li>
Senior: Bachelors + 10 Years</li></ul></li><li>
Clearance Requirement: Active Secret Clearance, TS/SCI eligibility</li><li>
Required Skills:</li><li>
Strong knowledge of system design, integration, and architecture.</li><li>
Experience with system security, data protection protocols, and compliance standards.</li><li>
Proficiency in network infrastructure, cloud computing, and virtualization technologies.</li><li>
Strong analytical and problem-solving skills to manage complex systems.</li><li>
Excellent communication and teamwork abilities to collaborate with technical and non-technical teams.</li><li>
Ability to manage multiple projects and meet deadlines.</li></ul></div><div><ul><li>
Preferred Skills:
</li><li>Experience with automation tools and scripting languages for system management.</li><li>
Knowledge of DevOps practices and CI/CD pipelines.</li><li>
Familiarity with IT service management frameworks such as ITIL.</li><li>
Certifications in systems engineering (e.g., CCNA, MCSE, AWS Certified Solutions Architect) are a plus.</li></ul> 
Work Environment/Physical Requirements:<ul><li>
Office environment with occasional on-site work in data centers or with hardware systems.</li><li>
May require after-hours or weekend work to address critical system issues or deployments.</li><li>
Some travel may be necessary to support system installations or meet with stakeholders.</li><li>
Ability to work at a desk and operate a computer for extended periods.</li><li>
Occasional lifting of IT equipment or hardware components (up to 25 lbs).</li></ul> 
Work Schedule:
This is a full-time position, typically working 40 hours per week. Overtime may be required depending on operational needs. 
</div><div></div><div><div> 
Infinity Benefits:<div>
Great Company Culture. Infinity firmly believes that our success is due to the happiness and personal satisfaction of our employees.</div><div>
Health Benefits. 100% Company Paid monthly Medical and Dental premiums for you AND your family.</div><div>
Prepare for the Future. 401(k) company contribution, with free professional financial planning advisors</div><div>
Rest and Relaxation. Three weeks' Vacation &ndash; and we offer an annual company reward trip after one year of employment.</div><div>
Health and Wellness. We offer 48 hours of sick leave, in addition to your Vacation, as well as Flex-Spending options (Medical and Dependent Care)</div><div>
Work that Stays at Work. Genuine work/life balance and flexibility. We know our employees have lives outside of work and we support you in living them!</div><div>
Education and Professional Training Reimbursement. We support our employees career aspirations and growth through our Education Reimbursement Program!</div><div>
Profit Sharing Plan. Infinity&rsquo;s success is due to our employees which is why all eligible employees receive an annual payout based on our Profit-Sharing Plan.</div> 
 
U.S. Citizenship is required.
EOE including disability/vet
To learn more about our company and benefits, please visit: Infinity Careers 
Anticipated Close Date: 3/16/26</div></div></div>

Systems Engineer

Cornerstone Defense

<div>Title: Systems Engineer 
Location: Annapolis Junction, MD 
Compensation Range: $200 -$220K 
*Clearance: *Active TS/SCI w/ Polygraph needed to apply * 
 
Company Overview: 
Cornerstone Defense is the Employer of Choice within the Intelligence, Defense, and Space communities of the U.S. Government. Realizing early on that our most prized assets are our employees, we continually focus our attention on improving the overall work/life experience they have supporting the mission. Our Team is pushed every day to use their industry leading knowledge to provide end-to-end solutions to combat our nation&rsquo;s toughest and most secure problems. If you are looking for a place to not only be professionally challenged, but encouraged and supported by a company that cares, don&rsquo;t look any further than Cornerstone Defense. 
 
Benefits Overview: 
Cornerstone Defense offers a very comprehensive benefits package including, but not limited to: Medical, Dental and Vision Plans * Generous PTO Policy * 401(k) * HSA and FSA options * Life and Disability Insurance * Tuition Reimbursement and Training * Perks at Work Discount Program * Referral Program * Leads Generation Program * CollegeAmerica 529 * Fitness Reimbursement Program * Travel Assistance * Norton Lifelock Benefit Solutions * Life Planning Financial &amp; Legal Services * 
 
Position Description: 
The Systems Engineer supports the design, development, integration, and maintenance of complex technical systems, ensuring they operate reliably and meet organizational needs. This role works closely with cross-functional teams to translate requirements into effective system solutions, troubleshoot issues, implement improvements, and maintain thorough technical documentation. The Systems Engineer evaluates system performance, supports lifecycle management, collaborates with vendors when needed, and ensures alignment with industry best practices. Strong analytical skills, attention to detail, and the ability to work in a dynamic technical environment are essential for success in this position. 
 
Qualifications:
<ul><li>Bachelor&rsquo;s degree in engineering or relevant technical field plus 3 years of relevant experience, OR 
Master's degree plus 1 year of relevant experience
</li><li>Relevant experience must be in engineering systems over their lifecycle (for example, conception, design &amp; development, testing, production, distribution/deployment, operation, maintenance &amp; support, decommissioning).
</li></ul>
 
Responsibilities:
<ul><li>Drive system-level requirements analysis and lead CONOPS development for complex programs.
</li><li>Lead requirements analysis and assist in developing CONOPS for system design.
</li><li>Develop and maintain functional and physical architecture models for assigned subsystems.
</li><li>Create and manage interface control documents (ICDs) and data models (e.g., XML schemas).
</li><li>Plan and execute integration and acceptance testing, including writing test plans and procedures.
</li><li>Conduct trade studies and risk assessments to support design decisions.
</li><li>Collaborate with cross-functional teams to ensure system integration and lifecycle support.
</li><li>Troubleshoot complex system issues and recommend corrective actions.
</li><li>Maintain compliance with industry standards and customer requirements throughout the lifecycle.</li></ul></div>

System Engineer

Green Life Co.

<div>
 Position Overview
 
 
 Company: Green Life Co.
 
 Location: Al Abdali, Kuwait
 
 Reporting To: Technical Leader
 
 Candidate Requirements
 
 
 Education: Degree in Electrical or Mechanical Engineering is preferred.
 
 Experience: 5-8 years of experience specifically in electro-mechanical projects.
 
 Languages: Fluent in English; proficiency in Arabic is preferred.
 
 Key Competencies: * Proficient in Microsoft Office Suite.
 
 Strong organizational and people management skills.
 
 Proactive "self-starter" and effective problem solver.
 
 Comfortable working within a multi-cultural environment.
 
 Roles &amp; Responsibilities
 
 
 The Systems Engineer is responsible for the operational integrity and maintenance of advanced agricultural technology systems.
 
 
 
 
 System Operation &amp; Supervision
 
 
 Operate and supervise CleanGreens&rsquo; Aeroponics systems.
 
 Supervise the installation and testing of CleanGreens systems.
 
 Provide technical input and detailed drawings for current and future projects across Kuwait and the GCC.
 
 Maintenance &amp; Technical Support
 
 
 Contribute to the maintenance of all greenhouse Electro-Mechanical systems.
 
 Plan and apply Standard Operating Procedures (SOPs) for both preventive and routine maintenance.
 
 
 
 Ensure all maintenance functions, repair techniques, and technical manuals are thoroughly documented.
 
 
 
 Inventory &amp; Supply Chain
 
 
 Order and supervise the stock of spare parts and consumables.
 
 Manage inventory efficiently to ensure proper, uninterrupted operations year-round.
 
</div>

<div>Title: Junior Systems Engineer 
Location: Annapolis Junction, MD 
Compensation Range: $160 - $180K 
*Clearance: *Active TS/SCI w/ Polygraph needed to apply * 
 
Company Overview: 
Cornerstone Defense is the Employer of Choice within the Intelligence, Defense, and Space communities of the U.S. Government. Realizing early on that our most prized assets are our employees, we continually focus our attention on improving the overall work/life experience they have supporting the mission. Our Team is pushed every day to use their industry leading knowledge to provide end-to-end solutions to combat our nation&rsquo;s toughest and most secure problems. If you are looking for a place to not only be professionally challenged, but encouraged and supported by a company that cares, don&rsquo;t look any further than Cornerstone Defense. 
 
Benefits Overview: 
Cornerstone Defense offers a very comprehensive benefits package including, but not limited to: Medical, Dental and Vision Plans * Generous PTO Policy * 401(k) * HSA and FSA options * Life and Disability Insurance * Tuition Reimbursement and Training * Perks at Work Discount Program * Referral Program * Leads Generation Program * CollegeAmerica 529 * Fitness Reimbursement Program * Travel Assistance * Norton Lifelock Benefit Solutions * Life Planning Financial &amp; Legal Services * 
 
Position Description: 
The Systems Engineer supports the design, development, integration, and maintenance of complex technical systems, ensuring they operate reliably and meet organizational needs. This role works closely with cross-functional teams to translate requirements into effective system solutions, troubleshoot issues, implement improvements, and maintain thorough technical documentation. The Systems Engineer evaluates system performance, supports lifecycle management, collaborates with vendors when needed, and ensures alignment with industry best practices. Strong analytical skills, attention to detail, and the ability to work in a dynamic technical environment are essential for success in this position. 
 
Qualifications:
<ul><li>Bachelor&rsquo;s degree in engineering and no experience, OR
<ul><li>or a closely related technical field (e.g., computer science, mathematics, physics) plus 1 year of relevant experience.
</li></ul>
</li></ul><ul><li>Relevant experience must be in engineering systems over their lifecycle (for example, conception, design &amp; development, testing, production, distribution/deployment, operation, maintenance &amp; support, decommissioning).
</li></ul>
 
Responsibilities:
<ul><li>Assist in requirements gathering and documentation under guidance from senior engineers.
</li><li>Support development of system specifications and interface designs.
</li><li>Contribute to integration and testing activities, including preparing test data and executing test procedures.
</li><li>Help maintain technical documentation and configuration management records.
</li><li>Participate in modeling and simulation tasks to validate basic system functions.
</li><li>Collaborate with team members to troubleshoot issues and implement minor system updates.
</li><li>Learn and apply engineering fundamentals (e.g., control theory, signal processing, networking) in practical scenarios.</li></ul></div>

Junior System Engineer

Swire Coca-Cola

Who is Swire Coca-Cola? We are a family-owned bottling company with a story spanning over two centuries. We are one of the largest bottlers of Coca-Cola in North America and distribute more than 50 beverage brands and flavors creating joy for our customers every day. Our 8,000+ driven employees work hard as part of a team that delivers refreshment to over 30 million consumers across 13 states. Begin a journey with us at Swire Coca-Cola and belong to a community of dedicated team members who think big and believe in winning together.
 
Why you’ll love working at Swire Coca-Cola: 
Swire Coca-Cola is committed to providing balance to support you in all aspects of your life, both at work and beyond. We offer the benefits you need for physical, financial, and emotional well-being.
 
<ul>
<li>Health coverage (3 medical options, dental and vision). 401(k) Retirement Plan w/company match</li>
<li>Health Savings Accounts w/company match</li>
<li>FREE virtual primary care, acute care and physical therapy</li>
<li>FREE Employee Assistance Program</li>
<li>Company paid (vacation, holidays, sick time, bereavement, jury duty, maternity/parental, disability leave and volunteer time)</li>
<li>Discounted & free product</li>
<li>Tuition reimbursement</li>
<li>Opportunities for career advancement</li>
</ul>
In addition to health benefits, Swire Coca-Cola is proud to offer you opportunities where you help give back directly to the communities and causes you care about. Note: Enrollment in a Swire Medical Plan is required for some benefits.
 
Job Details: 
Schedule: This position is required to be on-site 5 days a week.
 Job Level: 5
 
What does a Systems Engineer do at Swire Coca-Cola?
 As a Systems Engineer you will bridge the gap between Systems Administrators and Systems Architects, tackling advanced technical challenges while shaping and implementing cutting-edge solutions. You'll have the chance to optimize IT infrastructure, ensure reliability, and develop scalable systems that make a meaningful impact. We're looking for someone with expertise in network infrastructure and security, a knack for problem-solving and analysis, and standout communication and teamwork skills. If you thrive working independently and juggling multiple priorities, this is an outstanding opportunity to grow and innovate with us.
 
Responsibilities: 
<ul>
<li>Design, implement, and manage complex IT systems, including servers, storage, and network infrastructure</li>
<li>Manage and support OT related systems for maximum up time and reliability</li>
<li>Maintain and update documentation for system configurations, processes, and procedures</li>
<li>Monitor system performance and implement improvements to enhance efficiency and reliability</li>
<li>Assist in the development and deployment of new technologies and solutions.</li>
<li>Ensure security and compliance standards are met across all systems</li>
<li>Collaborate with Systems Administrators to troubleshoot and resolve advanced technical issues</li>
<li>Provide technical guidance and mentorship to junior team members</li>
<li>Participate in disaster recovery planning and execution</li>
<li>Perform regular system audits and generate reports on system health and performance</li>
<li>Interface with vendors and stakeholders to ensure optimal system functionality</li>
</ul>
Requirements: 
<ul>
<li>Bachelor's Degree Information Technology, Computer Science, or a related field required</li>
<li>Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate (AZ-104)) preferred</li>
<li>3+ years experience in IT systems administration and engineering required</li>
<li>Experience with Windows and Linux operating systems</li>
<li>Experience with virtualization technologies (e.g., Azure, Hyper-V, VMware, Azure Local)</li>
</ul>
Come and join our Sparkling team!
 
Swire Coca-Cola is an equal employment opportunity and affirmative action employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics. Swire Coca-Cola does not sponsor applicants for work visas.

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