systems support engineer

JobStack, Inc.

<div><ul><li>Security Systems Support Engineer (DFW)</li>
<li>Video Analytics - VMS - Intrusion - Ai SaaS</li>
<li>Advanced security technology platforms for enterprise applications</li>
</ul>
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<b>Job Title:</b> Security Systems Support Engineer (DFW)<br>
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<b>About the Company:</b> Our client delivers a turnkey experience in selecting, deploying, and optimizing security and business-intelligence solutions. Their service suite spans design &amp; presales engineering, implementation &amp; deployment, maintenance, training, and distribution &mdash; complemented by 24/7 dedicated support and a white-glove service philosophy.<br>
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<b>Position Summary:</b> As a Security Systems Support Engineer (DFW), you will play a key role in ensuring that our clients' security and business-intelligence systems operate at peak efficiency. You will work across the full lifecycle of solutions&mdash;from design and deployment through ongoing support and maintenance&mdash;ensuring client satisfaction and system reliability.<br>
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<b>Key Responsibilities:</b><br>
<ul><li>Provide technical support and troubleshooting for security systems (e.g., video surveillance, access control, AI-based analytics) and associated infrastructure.</li>
<li>Collaborate in the design and presales engineering phase: assist in solution architecture, requirements gathering, and technical specification development.</li>
<li>Participate in the implementation and deployment of security systems: perform installations, configurations, integrations, and verify performance against client expectations.</li>
<li>Manage maintenance activities: proactively monitor system health, apply updates, perform diagnostics, and escalate issues as needed to maintain optimal performance.</li>
<li>Deliver training sessions to clients (and internal teams) so users can effectively operate the security systems; develop documentation and training materials.</li>
<li>Uphold the company's &quot;white-glove service&quot; ethos: deliver superior customer service, respond to 24/7 support requests, maintain strong communication and documentation.</li>
<li>Work closely with distribution and product teams to ensure seamless access to high-quality components and support logistics as required.</li>
<li>Contribute to continuous improvement initiatives: identify opportunities to optimize system design, deployment processes, support workflows, and client use-cases.</li>
</ul><b>Qualifications &amp; Skills:</b><br>
<ul><li>Bachelor's degree in Engineering, Computer Science, Information Technology or a related field (or equivalent experience).</li>
<li>Proven experience (3+ years) in security or physical-security systems support (video surveillance, access control, intrusion detection, analytics).</li>
<li>Strong technical knowledge of system deployment, integration, configuration and troubleshooting.</li>
<li>Ability to work across the full lifecycle from design to deployment to maintenance.</li>
<li>Excellent customer service orientation; able to respond to urgent issues and handle 24/7 support responsibilities.</li>
<li>Effective communication skills&mdash;for both technical and non-technical stakeholders.</li>
<li>Comfortable delivering training and creating technical documentation.</li>
<li>Ability to work both independently and as part of multi-disciplinary teams.</li>
<li>Flexibility to travel (onsite deployments) and work non-standard hours (for 24/7 support).</li>
<li>Certifications in relevant technologies/manufacturers (desirable) and familiarity with AI-enhanced security/analytics solutions would be a plus.</li>
</ul><b>What We Offer:</b><br>
<ul><li>Opportunity to work with cutting-edge security and AI solutions in mission-critical deployments.</li>
<li>A collaborative, service-oriented environment that emphasizes both technical excellence and customer success.</li>
<li>Ongoing career development including training and exposure to full solution lifecycle work.</li>
<li>Competitive salary and benefit package.</li></ul></div>

Security Systems Support Engineer

SRT Marine Systems plc

<div>
 SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base.
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 The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners.
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 <br/>
 SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world.
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 Due to the nature of the project you may be required to undertake a level of Governmental Security Clearance and back-ground checks to be positioned in the role.
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 Role Overview - IT Systems Support Engineer / Technician
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 This role is ideal for a talented and ambitious IT Systems Engineering professional. The role of IT Systems Support Engineer / Technician entails being responsible for, the installation, configuration and commissioning of complex network servers, PC and other systems such as CCTV and building monitoring systems that make up our maritime surveillance systems. Along with their ongoing maintenance the role will include trouble shooting potential issues and achieving a resolution for all. Having an inquisitive "Why?", "How?" and "What if?" mindset will prove highly engaging in this role.
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 Responsibilities - IT Systems Support Engineer / Technician
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   Configuration and deployment of networked servers, storage, network (hardware and related software packages) and other IT system support infrastructure
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   Check and validate installations, and provide reports
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   Configuration and trouble shooting of different types of connectivity systems
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   Monitor system performance, undertake trouble shooting and resolution and implementation of software patches and hardware replacements
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   Support and train customer internal IT departments and technicians to enable them to take operational ownership and responsibility of the systems we have supplied &ndash; day to day maintenance, issue identification and resolution
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   Maintain good document trails of system changes and updates
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  </li>
 </ul>
 Requirements - IT Systems Support Engineer / Technician
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 <ul>
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   ESSENTIAL - A minimum of 5 years network IT system setup and management experience in either commercial or industrial environments
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   ESSENTIAL - Professional verbal and written English and Arabic
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   ESSENTIAL - Deep understanding of IT networks and server system configurations and set up &ndash; in particular Windows/Linux servers and networking (TCP/IP, DNS, VPN)
  </li>
  <li>
   Experience with virtualization (VMware/Hyper-V) and cloud platforms (AWS/Azure) advantageous
  </li>
  <li>
   Strong understanding of IT security and data protection best practices
  </li>
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   Strong analytical and problem-solving skills with an inquisitive mindset to ask "Why"?
  </li>
  <li>
   Excellent teamwork and communication abilities
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  </li>
 </ul>
 Benefits - IT Systems Support Engineer / Technician
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 <ul>
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   Competitive Salary and Benefits Package
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   Flexible working opportunities
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   Development opportunities
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 </ul>
</div>


IT Systems Support Engineer / Technician

Azeus Systems Limited

<div>
 Azeus Systems Limited is looking for a Systems Engineer to be part of our growing support team for our product, Azeus Convene. Azeus Convene is a multi-awarded meeting and collaboration solution for Boards and Leadership Teams. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries, which has already been recognized by reputable institutions across the globe.
 <br/>
 <br/>
 Visit azeusconvene.com for more information.
 <br/>
 <br/>
 As a Systems Engineer, you will design and implement systems architectures to ensure security frameworks. You will lead and coordinate with systems administrators and all project team members in managing system configuration and setting up and maintaining the most cost-effective and efficient hardware and software to satisfy project requirements.
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 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 You will undergo intensive on-the-job training and mentoring to prepare you for the following responsibilities:
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 <br/>
 <ul>
  <li>
   Setup servers with hardening and firewall policies between servers o Implement applications developed by Azeus in the cloud (AWS, Azure, KSA cloud, etc.)
  </li>
  <li>
   Lead the implementation of applications developed by Azeus in client premises. You will be prepared to handle server and application software hardening, firewall policies setup, etc.
  </li>
  <li>
   Identify and analyze system integration problems
  </li>
  <li>
   Resolve server issues by identifying root cause and then doing immediate remedial actions
  </li>
  <li>
   Formulate and implement corrective actions in case problem re-occurs Formulate and implement preventive actions to prevent the issue from happening again
  </li>
  <li>
   Identify tasks that are recurrent and recommend tools to automate those tasks
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   On-call for support cases What we are looking for:
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   Fast learner and with excellent problem-solving skills
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  <li>
   Good organization skills and can work well under pressure and time constraints
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  <li>
   Flexible and can adapt to changing shift schedules as you may be assigned to work on weekends, holidays and on different time zones
  </li>
  <li>
   Excellent interpersonal and leadership skills
  </li>
 </ul>
</div>


Systems Engineer

Azeus Convene

<div><p>Azeus Systems Limited is looking for a Systems Engineer to be part of our growing support team for our product, Azeus Convene. Azeus Convene is a multi-awarded meeting and collaboration solution for Boards and Leadership Teams. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries, which has already been recognized by reputable institutions across the globe.
</p><p>Visit azeusconvene.com for more information.
</p><p>As a Systems Engineer, you will design and implement systems architectures to ensure security frameworks. You will lead and coordinate with systems administrators and all project team members in managing system configuration and setting up and maintaining the most cost-effective and efficient hardware and software to satisfy project requirements.</p><p><b>
Requirements</b></p><p>
You will undergo intensive on-the-job training and mentoring to prepare you for the following responsibilities:
</p><ul><li>Setup servers with hardening and firewall policies between servers o Implement applications developed by Azeus in the cloud (AWS, Azure, KSA cloud, etc.)
</li><li>Lead the implementation of applications developed by Azeus in client premises. You will be prepared to handle server and application software hardening, firewall policies setup, etc.
</li><li>Identify and analyze system integration problems
</li><li>Resolve server issues by identifying root cause and then doing immediate remedial actions
</li><li>Formulate and implement corrective actions in case problem re-occurs Formulate and implement preventive actions to prevent the issue from happening again
</li><li>Identify tasks that are recurrent and recommend tools to automate those tasks
</li><li>On-call for support cases What we are looking for:
</li><li>Fast learner and with excellent problem-solving skills
</li><li>Good organization skills and can work well under pressure and time constraints
</li><li>Flexible and can adapt to changing shift schedules as you may be assigned to work on weekends, holidays and on different time zones
</li><li>Excellent interpersonal and leadership skills</li></ul></div>

K Group Companies

<div></div><div><div><b>Systems Engineer II Overview:</b></div><div>
The <b>Systems Engineer II</b> plays a pivotal role in delivering exceptional service to our customer accounts by ensuring the seamless operation of technical systems. This position requires a proactive approach in analyzing service tickets, problem-solving, and investigating issues to maintain and enhance system performance. Responsibilities include addressing customer complaints, as well as installing and updating both hardware and software components.</div><div>
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Systems Engineer II Core Functions:
</b></div><ul><li> <b>Project Management:</b> Lead projects from inception to completion, ensuring quality and timely delivery</li><li> <b>Customer Relations:</b> Serve as the primary customer liaison, building strong relationships and providing regular updates</li><li> <b>Technical Ownership:</b> Take ownership of duties, proactively seek improvements, and mentor junior staff</li><li> <b>Success Driver:</b> Contribute to customer satisfaction and operational efficiency through a combination of technical expertise, project management, and leadership</li></ul><div><b>
</b></div><div><b>
Systems Engineer II Responsibilities:</b></div><ul><li> Leads and owns new project deployments both onsite and remotely</li><li> Works alongside the project resources to ensure project completion and expectations</li><li> Implements upgrades and updates to systems for customers</li><li> Engages in thorough troubleshooting and oversees customer-facing tasks with limited guidance</li><li> Investigates and resolves problems within customer networks and IT systems using established troubleshooting methods</li><li> Prioritizes effective communication, coordinating with team members to ensure distribution of work evenly</li><li> Recognizes chances for upselling throughout the lifecycle of service tickets</li></ul><div><b>
</b></div><div><b>
Systems Engineer II Qualifications:
</b></div><ul><li>Strong working knowledge of computer systems, hardware, and software, with specific, demonstrable experience in:
</li><li>Network Infrastructure: Configuration, management, and troubleshooting of Juniper routers, switches, and firewalls (Junos OS/MIST experience highly preferred).</li><li>Security Solutions: Deployment and administration of Barracuda products (e.g., Email Security Gateway, CloudGen Firewall, Web Application Firewall, Backup).</li><li>VoIP/Communication Systems: Implementation and support of 3CX and/or RingCentral phone systems.</li><li>Minimum 3-5 years of relevant IT experience required.</li><li>Strong troubleshooting skills with the ability to identify and resolve complex technical problems across diverse systems.</li><li>Ability to work collaboratively in cross-functional teams and communicate effectively technical information to both technical and non-technical stakeholders.</li><li>Proven ability to meet deadlines and handle multiple tasks, particularly in managing concurrent deployment or support projects involving our core technology stack.</li><li>A relentless focus on providing excellent customer service.</li></ul><div></div><div><b><br>
About K Group Companies<br>
</b></div><div></div><br>
<div>K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.
</div><div>
</div><div><b>Why Work Here?</b></div><div><i>
&ldquo;Great, focused, team environment.&rdquo;</i></div><div>
For more than 40 years, K Group Companies has been one of West Michigan&rsquo;s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.</div><div>
As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers &ndash; and each other!</div><div>
Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!</div><div></div><div><b><br>
Compensation and Benefits</b></div><ul><li> Competitive base salary based on experience</li><li> Bonus and commission programs</li><li> Paid Time Off (PTO)</li><li> Volunteer Paid Time Off (VTO)</li><li> 100% employer paid family health insurance premium</li><li> 100% employer paid disability insurance</li><li> 100% employer paid dental &amp; vision insurance</li><li> 401k with Safe Harbor contributions from company annually</li><li> Profit sharing opportunities</li></ul></div>

System Engineer II (Managed Service Provider)

Gulf Stars Technology

<p><b>Job Description:</b><br/>We are looking for a motivated <b>IT Support Engineer</b> to join our team remotely. The candidate will be responsible for managing and supporting IT infrastructure, troubleshooting technical issues, and ensuring smooth operations across our systems. Exceptional performers may have the opportunity to transition to an <b>onsite role in Abu Dhabi, UAE</b> after 6 months.</p><p><b>Key Responsibilities:</b></p><ul><li>Configure, manage, and troubleshoot <b>firewalls</b> and network security devices</li><li>Install, configure, and maintain <b>Windows Servers</b></li><li>Manage and support <b>IP Phones, Attendance Systems, and Printers</b></li><li>Administer <b>Active Directory</b>, user accounts, and permissions</li><li>Configure and troubleshoot <b>Access Points</b> and wireless networks</li><li>Monitor and maintain IT infrastructure to ensure high availability</li><li>Provide remote technical support for hardware and software issues</li><li>Assist in IT projects, upgrades, and system migrations</li><li>Maintain documentation of IT systems, configurations, and procedures</li><li>Support backup, recovery, and IT security practices</li></ul><p><b>Required Skills &amp; Experience:</b></p><ul><li>Strong knowledge of <b>firewalls, Windows Server, Active Directory, and networking</b></li><li>Experience with <b>IP Phones, Attendance Systems, Printers, and Access Points</b></li><li>Ability to troubleshoot hardware and software issues effectively</li><li>Strong communication skills and ability to work independently</li><li>Familiarity with <b>VPNs, backups, cloud services, and IT security best practices</b></li></ul><p><b>Preferred Skills:</b></p><ul><li>Experience with virtualization (VMware, Hyper-V)</li><li>IT certifications (e.g., <b>MCSA, CCNA, CompTIA Network+</b>)</li><li>Experience with remote monitoring and support tools</li></ul><p><b>Perks &amp; Opportunities:</b></p><ul><li>Competitive <b>remote salary of INR 25,000</b> for the first 6 months</li><li>Performance-based opportunity for <b>onsite role in Abu Dhabi, UAE, The salary will be revised once moved to Onsite.</b></li><li>Flexible working hours depending on workload</li><li>Work in a dynamic environment and grow your IT career</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;20,000.00 - &#8377;25,000.00 per month</p>

IT Support Engineer

NexTech Solutions LLC

<div><p>NexTech Solutions (NTS) is a team of experts and engineers who understand the challenges that organizations face in finding and implementing the best technologies and IT solutions to meet mission requirements. We work with our government customers in defense and civilian agencies to identify new technologies.</p><br>
<p></p>
<p><b>
The Opportunity</b><br>
The Systems Engineer will provide senior-level technical expertise in support of the assessment, integration, and evaluation of Open-Source Intelligence (OSINT) systems and capabilities for a U.S. Government program.<br>
This position involves conducting comprehensive system assessments of existing and emerging OSINT tools, platforms, and data ecosystems to ensure alignment with mission requirements, interoperability standards, and security policies. The Systems Engineer will advise program leadership, collaborate with cross-functional teams, and contribute to the development of strategic recommendations that enhance the government&rsquo;s ability to collect, process, and exploit publicly and commercially available information.<br>
The ideal candidate is a seasoned systems engineering professional with extensive experience in technical evaluation, systems architecture, and intelligence mission support.</p><br>
<div><b>
Key Responsibilities</b></div>
<div><ul><li><div>Lead the technical assessment and evaluation of OSINT systems, tools, and platforms to determine performance, scalability, interoperability, and mission suitability.</div>
</li><li><div>Analyze system architectures, data flows, and integration points across open-source and enterprise environments.</div>
</li><li><div>Develop and apply assessment methodologies, test plans, and evaluation criteria for OSINT technologies and capabilities.</div>
</li><li><div>Assess emerging commercial and open-source tools for potential integration into government intelligence workflows.</div>
</li><li><div>Provide systems engineering expertise to guide the acquisition, deployment, and modernization of OSINT capabilities.</div>
</li><li><div>Evaluate system security, data protection, and compliance with government policies and standards (e.g., NIST, ICD 503).</div>
</li><li><div>Identify technical gaps and recommend solutions to enhance data collection, processing, and analytic capabilities.
</div></li><li><div>Collaborate with software engineers, analysts, and program managers to ensure effective system integration and lifecycle support.</div>
</li><li><div>Prepare detailed technical assessments, design documentation, and formal reports for government decision-makers.</div>
</li><li><div>Support demonstrations, proof-of-concept efforts, and pilot implementations of OSINT tools and systems.</div>
</li><li><div>Stay current on emerging technologies, industry standards, and global trends related to open-source data exploitation.</div>
</li></ul></div><ul><li>Fluency in English (written and spoken)</li><li>
U.S. citizenship and ability to obtain and maintain a TS/SCI security clearance with the US Government.</li></ul><br>
<div></div>
<div><b>Education</b></div>
<div></div><div><ul><li>Bachelor&rsquo;s degree in Systems Engineering, Computer Science, Information Systems, or a related technical discipline required.</li></ul>
</div>
<div></div><div><b>Required Skills, Experience &amp; Abilities</b></div>
<ul><li>Minimum of 14 years of professional experience in systems engineering, systems assessment, or technical integration within government or defense programs.</li><li>
Demonstrated experience in evaluating, designing, or implementing OSINT, data analytics, or information exploitation systems.</li><li>
Strong understanding of systems engineering principles, including requirements analysis, architecture design, and lifecycle management.</li><li>
Experience conducting technology assessments and capability evaluations for government customers.</li><li>
Familiarity with open-source and commercially available data ecosystems, tools, and data management architectures.</li><li>
Knowledge of cybersecurity principles, risk management frameworks, and secure system design.
</li><li>Excellent technical writing, briefing, and communication skills, including the ability to convey complex concepts to diverse audiences<br>
</li></ul>
<p><b>Preferred Qualifications</b></p>
<div>
<div><ul><li>Advanced degree (M.S. or M.Eng.) in Systems Engineering, Cybersecurity, or related technical field</li><li>
Experience supporting the Department of Defense (DoD), Department of Homeland Security (DHS), or Intelligence Community (IC).</li><li>
Knowledge of OSINT methodologies, tools, and best practices for publicly and commercially available information (PAI/CAI) exploitation.</li><li>
Familiarity with cloud environments, data integration frameworks, and distributed systems (e.g., AWS, Azure, Kubernetes).</li><li>
Certifications such as INCOSE CSEP, PMP, CISSP, or GIAC Open Source Intelligence (GOSI).</li><li>
Understanding of data compliance, privacy laws, and ethical considerations in open-source intelligence collection.</li></ul>
</div>
<div></div><div><b>Physical Demands &amp; Work Environment</b></div>
<div>The physical demands and work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</div>
<ul><li>Prolonged periods of sitting at a desk and working on a computer.</li><li>
Ability to sit or stand for long periods of time</li><li>
<div>Dynamic, mission-driven environment supporting the evaluation and advancement of OSINT capabilities for national security objectives.</div>
</li><li><div>Requires strong analytical and systems-thinking skills, along with collaboration across technical and operational teams</div><br>
<p></p>
</li></ul>
</div><ul><li>Standard work schedule is Mon-Fri with core hours from 7am-5pm EST</li><li>
8 hour work day with flexibility within the core hours of operation.</li></ul><br>
<p></p>
<p><b>
Equal Opportunity</b></p>
<p>
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. NTS will also consider qualified applicants with criminal histories consistent with relevant laws for employment.</p>
<p>
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email recruiting@nextechsol.com</p></div>

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