systems support officer

Job description:Location: Naya Nazimabad - Gymkhana04:00PM to 12:00AMJob Summary:The IT Support Officer will be responsible for providing technical assistance and support to staff and clients within the organization. This role includes diagnosing hardware and software problems, managing and troubleshooting IT systems, maintaining network infrastructure, and ensuring smooth IT operations. The IT Support Officer will also be responsible for escalating more complex issues to higher-level technical support when necessary.Key Responsibilities:<ul><li>Provide first-line support to resolve hardware, software, and network-related issues.</li><li>Respond to and resolve IT support tickets in a timely manner.</li><li>Assist employees with setting up and troubleshooting computers, printers, and other peripherals.</li><li>Perform routine maintenance of IT equipment, ensuring optimal performance.</li><li>Install, configure, and update operating systems, applications, and security patches.</li><li>Monitor system performance and identify potential issues before they escalate.</li><li>Troubleshoot and resolve basic network connectivity issues.</li><li>Assist with the configuration and maintenance of routers, switches, and firewalls.</li><li>Maintain network documentation and ensure data backups are performed regularly.</li><li>Ensure compliance with organizational IT policies and procedures.</li><li>Implement security measures to protect data and systems from cyber threats.</li><li>Monitor IT systems for potential vulnerabilities or breaches.</li></ul>Job Type: Full-timeWork Location: In person

IT Support Officer

YoSH

<div><h5 class="jobSectionHeader">Job Purpose</h5>
The IT Support Officer will provide high-quality technical support across the organization by delivering reliable first-line IT assistance to employees. The role involves learning internal systems, shadowing the current IT team, and progressively becoming the primary contact for IT support requests.
The position works closely with the Senior Manager, Technology to support technology initiatives, system rollouts, and ensure dependable day-to-day desktop and infrastructure support.
This is an excellent opportunity for a proactive, customer-service-oriented professional who is eager to grow, learn, and contribute to a collaborative environment.<h4 class="jobSectionHeader">
Key Responsibilities</h4>
Technical Support<ul><li>
Provide first-line technical support to employees across all company entities (onsite and remote).</li><li>
Act as the primary point of contact for IT support requests.</li><li>
Troubleshoot and resolve issues related to:<ul><li>
Hardware</li><li>
Software</li><li>
Network connectivity</li><li>
System access</li></ul></li></ul>
Systems &amp; Infrastructure Support<ul><li>
Manage user accounts and permissions in Microsoft 365 and SharePoint.</li><li>
Set up and configure:<ul><li>
Laptops</li><li>
Desktops</li><li>
Mobile devices</li></ul></li><li>
Support meeting room technologies and video conferencing systems.</li></ul>
IT Operations<ul><li>
Monitor and maintain IT asset inventory.</li><li>
Maintain documentation of:<ul><li>
IT support activities</li><li>
Issue resolutions</li><li>
Equipment records</li></ul></li><li>
Conduct routine system and network checks.</li></ul>
Projects &amp; Technology Initiatives<ul><li>
Support rollout of new systems, software, and infrastructure projects.</li><li>
Assist the Senior Manager, Technology with technology implementation.</li><li>
Identify recurring issues and suggest improvements.</li></ul>
Onsite Support<ul><li>
Conduct periodic visits to other company locations to provide IT assistance.</li><li>
Ensure minimal downtime and operational continuity.</li></ul>
Governance &amp; Compliance<ul><li>
Follow company IT governance, security, and data protection standards.</li><li>
Ensure support requests are logged and documented according to service standards.</li></ul><h4 class="jobSectionHeader">
Qualifications &amp; Experience</h4><ul><li>
Diploma or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>
Strong understanding of Windows environments, Microsoft 365, and common enterprise applications.</li><li>
Excellent communication and problem-solving skills, with a focus on customer service.</li><li>
Additional IT certifications such as CompTIA A+ or ITIL Foundation are an advantage.</li></ul>
Minimum Experience<ul><li>
3+ years of experience in an IT support or helpdesk role.</li><li>
Strong technical proficiency with Windows, Microsoft 365, network troubleshooting, and enterprise applications.</li><li>
Excellent communication, problem-solving, and interpersonal skills.</li><li>
Customer-service mindset &mdash; approachable, patient, and solution-focused.</li><li>
Willingness to travel between company sites as required.</li><li>
Curiosity and enthusiasm for learning new systems, tools, and technologies</li></ul></div>

IT Support Officer - ( UAE National )

SABG

<div>Strategic Alliance Business Group LLC (SABG)

Sensors Watch Officer Job Description

DESCRIPTION: Strategic Alliance Business Group LLC (SABG) is a fast-growing, privately held, small business, government contracting company. SABG is both woman-owned small business and a service-disabled veteran-owned small business providing superior technical support services to government and commercial customers. SABG maintains a high-performance culture that emphasizes quality, productivity, process improvement, recruitment and ongoing development of a superior workforce. If you are driven with a &ldquo;can-do&rdquo; attitude and eager to support a fast-growing company, this may be the opportunity you have been looking for.

JOB TITLE: Operations Support Analyst &ndash; Basic (Sensors Watch Officer)
CLEARANCE: Must have a SECRET security clearance

LOCATION: Colorado Springs, CO

REPORTS TO: SABG Program Manager

FLSA STATUS: Regular Full-Time Exempt

SUMMARY: SABG is Hiring a Basic Sensors Watch Officer (SWO) to support the Sensors (MDA/TBS) Watch in Colorado Springs. We are seeking dedicated personnel for this unique position with a rotating shift schedule. Must be willing to work a rotating shift schedule that includes 7 days of 12-hour shifts, alternating dayshift and nightshift.

SALARY RANGE:

ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
<ul><li>
Perform duties as a Sensors Watch officer in the MDA Operations Support Center (OSC).</li><li>
Responsible for 24/7, 365 monitoring and timely reporting of significant events and activities supporting development efforts and daily operations of the Missile Defense System (MDS).</li><li>
Use the Operational Data Integrated Node (ODIN) and direct coordination with Combatant Command sensor managers for real-time coordination and confirmation of scheduled and unscheduled asset maintenance actions and changes in MDS configuration.</li><li>
Determine the appropriate reporting document for various situations and forward reports to ensure MDA/TBS leadership is kept properly apprised of events: Critical Information Report (CIR), Logistics Report (LOGREP), Status Reports, and telephone notifications when necessary.</li><li>
Provide professional presentations to senior leaders.</li><li>
Execute hands-on control of daily events through participation in numerous telephonic coordination conferences to define scope of work, assess mission impacts and either recommend approval or provide justification to defer actions to the BMDS Watch Officer (BWO).</li><li>
Track maintenance and development activities using the Weekly Activity Message (WAM).
</li><li>Enter LOGREPs into Theater-Homeland Operational Reporting (THOR) to properly document any system outages as well as Warfighter System Availability studies. On occasion, the Watch Officer will also support data pulls from THOR to help support system analysis.</li></ul>

SUPERVISION: This position has no supervisory responsibilities.

MINIMUM QUALIFICATIONS: Capable of providing support for Programmatic and Communication techniques and processes to support stakeholder requirements. Has specialized relevant knowledge, works as a member of team, and assists with solving complex problems. Must be willing to work a rotating shift schedule that includes 7 days of 12-hour shifts, alternating dayshift and nightshift.

EDUCATION AND EXPERIENCE:
<ul><li>
Associate&rsquo;s degree and 3+ years&rsquo; of experience analyzing and reporting operational activities, to include:</li><li><ul><li>
Collecting, analyzing, and reporting operational readiness data and impacts</li><li>
Collecting and disseminating critical incidents and significant events</li><li>
Understanding and communicating asset management and configuration management impacts on a major weapon system</li><li>
Assessing information and making critical decisions</li></ul>
</li><li>In absence of a degree, 2+ years of experience may be substituted (5 total years)</li><li>
Must be able work independently, analyze written and oral instructions regarding planned and unscheduled maintenance events and assess impacts of these events on BMDS mission readiness</li><li>
Must be a self-starter, detail oriented, able to support multiple projects, possess excellent communication skills, work well within a team, interact with multiple levels of management, and be able to manage customer and contractor relationships</li></ul>

COMPUTER SKILLS:
<ul><li>
Skilled in operating a personal computer and standard office equipment</li><li>
Proficiency with basic Microsoft Office Software (Word, Excel, PowerPoint, etc.)</li></ul>

CLEARANCE: Must have an active SECRET security clearance.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:
<ul><li>
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; and uses reason even when dealing with emotional topics</li><li>
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; and able to read and interpret written information</li><li>
Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; and promotes a harassment-free environment</li><li>
Ethics - Treats people with respect; keeps commitments; Inspires the trust of others; works with integrity and ethically; and upholds organizational values</li><li>
Planning/Organizing - Prioritize and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks, if needed; and develops realistic action plans</li><li>
Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments</li></ul>

LANGUAGE SKILLS: Ability to read, analyzes, and interprets governmental regulations. Ability to write reports, business correspondence, and/or procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is regularly required to write and type on a computer. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb, or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Job duties are performed in a manufacturing/office environment utilizing standard office equipment such as a computer, photocopier, and telephone. The noise level in the work environment is usually low to moderate.

Watch Officers work a rotating shift schedule which includes 7 days of 12 hour shifts alternating dayshift and nightshift.

FOR OUR SERVICE MEMBERS AND VETERANS: SABG values the service Veterans and their family members have given to our country and we support the hiring of returning Service Members and military spouses. If you are a Veteran or wounded warrior and would like assistance with the employment process at SABG, please contact our Recruiting team at recruiting@sabg.com.

FOR PERSONS WITH DISABILITIES: If you are a person with a disability or a disabled Veteran and are applying for a job with SABG, we would like to ensure your application process goes as smoothly as possible. If because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process please please contact our Recruiting team at recruiting@sabg.com and let us know the nature of your request and your contact information.

TO APPLY FOR THIS POSITION: Once you complete all steps, we are notified of your completed application and we will review. For individuals who meet the requirements of the position, we will contact you and arrange next steps in the interview process.

SABG is an Equal Opportunity/Affirmative Action Employer

Minorities/Women/Veterans/Disabled</div>

Operations Support Analyst- Basic (Sensors Watch Officer)

NexaQuanta

Department: Implementation &amp; SupportOrganization: Camden Health SystemLocation: Lahore (On-site)Experience Required: 1&ndash;3 YearsEducation: Bachelor&rsquo;s degree in Computer Science, Software Engineering, IT, or any related disciplineAbout Camden Health System: At Camden Health System, we are committed to building world-class digital products that support the rapid growth of our healthcare operations. We are expanding our engineering team and looking for talented, passionate individuals who are eager to learn, innovate, and contribute to meaningful solutions. Our culture promotes collaboration, ownership, and continuous improvement.Job Description (JD):The HMIS Implementation/Support Officer will be responsible for the successful deployment, configuration, and end-user support of the Camden Health System&rsquo;s Hospital Management Information System (HMIS) across client sites. The role involves coordinating with healthcare departments, providing user training, troubleshooting system issues, and ensuring smooth operation post-implementation.Key Responsibilities:<ul><li>Implement and configure HMIS modules at client sites as per project requirements.</li><li>Conduct system walkthroughs, user training, and post-go-live support.</li><li>Coordinate with internal teams for system enhancement and issue resolution.</li><li>Perform data validation, testing, and report generation during implementation.</li><li>Provide on-site and remote support to hospital staff for operational issues.</li><li>Document implementation activities, feedback, and support logs.</li><li>Assist in gap analysis and requirement gathering from client departments.</li><li>Maintain communication with project managers to ensure timely task completion.</li></ul>Required Skills &amp; Competencies:<ul><li>Good understanding of hospital workflows and HMIS operations.</li><li>Strong analytical and troubleshooting skills.</li><li>Excellent communication and client-handling abilities.</li><li>Knowledge of Project Management tools will be an advantage.</li><li>Basic knowledge of networking and system configuration preferred.</li><li>Ability to work independently and manage multiple client assignments.</li></ul>Benefits Offered:<ul><li>Competitive market salary</li><li>Medical insurance coverage</li><li>Paid annual and sick leaves</li><li>Performance-based annual increments</li><li>Professional growth and training opportunities</li><li>Collaborative and supportive work environment</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

HMIS Implementation/Support Officer

Functions of the Job Position:Regular Duties/ Responsibilities:<ul><li>Install, configure, and support computers, laptops, and peripheral devices.</li><li>Maintain Active Directory, firewalls, switches, access points, and</li><li>critical servers (Helpdesk, Antivirus, Data Server, DHCP, Office 365).</li><li>Manage the virtualization system (VMware) for efficient performance and scalability.</li><li>Oversee daily operations of the data center, including server, storage, and network management.</li><li>Support and manage audio and video conferencing systems for seamless communication.</li><li>Ensure smooth connectivity between desktops, file servers, email servers, and other systems.</li><li>Maintain IT asset records and ensure data integrity through regular updates.</li><li>Enforce ISO procedures and work instructions related to IT.</li></ul>Periodical Duties/ Responsibilities:<ul><li>Oversee system upgrades and guide IT staff during implementations.</li><li>Manage weekly, monthly, and yearly data backups for data protection.</li><li>Test network servers and related equipment to ensure optimal performance.</li><li>Coordinate with vendors and service providers for warranties, support, and payments.</li><li>Conduct preventive maintenance activities as per SOPs.</li><li>Regularly review and improve processes for IT operations compliance.</li></ul>Education: Minimum Graduation in Computer Science/Commerce.Minimum 3 - 4 years of experienceLocation:<ul><li>Multan (Required)</li></ul>Work Location: In person

Network International

<div>
 
 
 Job Description
 
 
 
 Handle day to day POS Deployment daily duties, track terminals requests on Tracking tool, Field Service Engineers deployment plan and handle bank escalations inventory related.
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Release all POS terminals that are needed to be added, replaced or deleted.
 </li>
 <li>
 Follow up the monthly terminals&rsquo; stock with the warehouse.
 </li>
 <li>
 Record all POS traffic different activities (add-replace- delete) in the reference sheet.
 </li>
 <li>
 Verify the POS terminals operations (Add, Replace and Delete) recorded on the Utility system making sure that they are the same as reflected in the reference sheet on a daily basis.
 </li>
 <li>
 Verify all merchant and terminal data/requests before sending it the POS Operations department to ensure accuracy of data on the system.
 </li>
 <li>
 Monitor the qualitative and quantitative of the input of the tracking system data that had been sent to team leader to give accurate monthly invoice result.
 </li>
 <li>
 Conduct monthly review on all POS terminals on the Utility and Out of Service systems.
 </li>
 <li>
 Follow up agents&rsquo; activities and make sure that regular visits are provided regularly to merchants.
 </li>
 <li>
 Report all withdrawn or replaced POS terminals from the merchant to delete them from the system.
 </li>
 <li>
 Follow up and checking agents Forms and Reports (installation report, replacement form, deletion form, visit form and Maintenance report).
 </li>
 <li>
 Answering all NI/POS clients&rsquo; inquiries and solve their problems over the phone for any deployment related issues.
 </li>
 <li>
 Follow up the deployment of maintenance tickets orders with agents and make sure that all tickets are solved and the spare parts returned to maintenance team.
 </li>
 <li>
 Deploy POS machines at different sites if required and per the contract with the client bank.
 </li>
 <li>
 Follow up all shipped terminals to the remote areas, and follow up with agents on the terminals status (deployed-under deployed) and the reasons in case of under deployed (delayed).
 </li>
 <li>
 Conduct periodic visits on the merchants&rsquo; sites ensuring that the POS machine is functioning properly.
 </li>
 <li>
 Handle the archiving of the installation report according to the Deployment department instructions.
 </li>
 <li>
 Provide a Daily report to indicate all visits made to all merchants and highlight any malfunction to be sent to the maintenance department for repairing.
 </li>
 <li>
 Handle the monthly client invoice by checking &amp; sorting all the input &amp; output terminals on the tracking system then reconcile them with the existing terminals in the market and issue the invoice required reports.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree.
 </li>
 <li>
 +2 years&rsquo; experience in merchant support or customer service roles.
 </li>
 <li>
 Good command of English language.
 </li>
 </ul>
 
 
 Additional Skills
 
 
 <ul>
 <li>
 Strong problem-solving and troubleshooting skills.
 </li>
 <li>
 Excellent communication and customer service abilities.
 </li>
 <li>
 Ability to work under pressure and meet deadlines.
 </li>
 <li>
 Attention to detail and accuracy in ticket documentation.
 </li>
 <li>
 Familiarity with ticketing systems and claim request processes is a plus.
 </li>
 </ul>
</div>

POS Deployment Support Officer

Dubai Integrated Economic Zones Authority

<div>
 
 To manage all DSO shared services functions in coordination with DIEZ and make sure services are delivered with quality and on time.
 
 
 
 
 
 Requirements:
 
 
 
 
 <ul>
 <li>
 Minimum Bachelor level degree in a relevant subject; CMA certification preferred.
 </li>
 <li>
 5+ years&rsquo; experience
 </li>
 <li>
 English language required (advanced)
 </li>
 <li>
 General software knowledge (MS Office, etc.)
 </li>
 <li>
 IT technical Knowledge
 </li>
 <li>
 Facility Management Knowledge (added advantage)
 </li>
 </ul>
 
 
 
 
 
 Support Services
 
 
 <ul>
 <li>
 Ensure all service for DSO business units are functioning as per the Service Level Agreement and within dedicated deadlines.
 </li>
 <li>
 Monitor DSO &amp; Client dashboard in daily basis to ensure business operation.
 </li>
 <li>
 Daily tracking of the service level agreement (SLA) KPI and proceed with require action for any discrepancies.
 </li>
 <li>
 Review and analyze SLA monthly reporting and provide summary reports to the Management on quarterly basis.
 </li>
 <li>
 Conduct monthly/quarterly review meeting with DIEZ FTE related to SLA finding.
 </li>
 <li>
 Manage and operate all systems enquiries, transactions &amp; enhancement solution, custom report and create BRD based on the requirements with IT Dept.
 </li>
 <li>
 Prepare monthly report for all open/undelivered services and analyze the impact with the financial cost if applicable and raise it to the management.
 </li>
 <li>
 Categorize customer satisfaction survey and coordinate with FTE for improvement plan and implementation.
 </li>
 <li>
 One point of contact for all DIEZ enquiries.
 </li>
 <li>
 Coordinate with the CU to provide assistance to the Reporting Team, in preparation of yearly OPEX/CAPEX budget for DIEZ (Revenue &amp; Expenses)
 </li>
 <li>
 To assist in raising purchase requests in F&amp;O system.
 </li>
 <li>
 Conduct regular physical site inspections across all DSO premises and prepare inspection reports, accordingly, ensuring that all identified findings are rectified within the agreed timeline in coordination with the concerned departments.
 </li>
 <li>
 Review and verify all submitted requests, CAPEX, etc from DIEZ Depts and provide summary details for each enquiry.
 </li>
 <li>
 Handle &amp; resolve all DSO &amp; Clients enquiries related to CU Depts.
 </li>
 <li>
 Responsible to verify any change request from DIEZ related to the pricing fees list.
 </li>
 <li>
 Provide assistance to other section in general duties.
 </li>
 <li>
 Adhere to DSO Policies and Procedures.
 </li>
 <li>
 Any other duties assigned by the line manager/department head from time to time.
 </li>
 <li>
 To be available during emergency.
 </li>
 </ul>
 
 
</div>

Senior Officer - Support Services

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IT Support Officer

IT Support Officer - ( UAE National )

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IT Support Officer

POS Deployment Support Officer

Senior Officer - Support Services