systems support officer

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>Emirates Engineering IT Systems section supports our ENGage 2030 vision by managing and enhancing a standardized digital environment Were transforming Emirates Engineering into a paperless automated and intelligent factory.
Our investment in digital innovation ensures rapid process implementation integration and information sharing. We provide secure efficient management of business functions automate processes with Robotic Process Automation and leverage data analytics for real time insights. Our goal is to deliver smarter faster and more cost effective solutions across all engineering sections.
The Engineering System Support Officer role involves providing technical assistance and operational support for engineering systems essential to the airlines functions It also involves administrative support coordination with IT Engineering and Aircraft Manufacturers and other Vendors to implement Client server or web based Engineering and Maintenance Applications and provide user support Assistance in implementations and maintenance of Engineering Systems updates including producing user guides and arrange training on required systems and applications.
In this role you will:
<ul><li>Analyse user requirements assessing business impacts and benefits customizing reengineering business processes additional Hardware Software requirements and providing reports or presentations related to chosen application.
</li><li>Evaluate user training needs develop training material arrange or provide inhouse training for all Digital documents on Engineering servers.
 </li><li>Assist in testing and implementing Aircraft Information Support Applications from Aircraft Engine manufacturers and ensure timely updates of revisions and releases.
</li><li>Coordinate with vendors to report and resolve system errors prioritising them based on functions criticality and operational impact within the contractual resolution time.
</li><li>Responsible for the administration of the Engineering System applications and user profile management of the dedicated business area which includes auditing on a periodic basis.
</li><li>Liaising with Engineering users to develop new functional requirements to evaluate impact on user productivity vs costs involved procedural changes and develop user guides.
</li><li>Support Engineering Systems in implementation of PC or Client Server based applications updating new releases inhouse development of required functionalities and ensure serviceability of computer related equipment peripherals in EK Engineering.
</li><li>Act as a focal point for Engineering and IT for Engineering application support liaising with system related problems with third party vendors in trouble shooting and bug fixing.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role you must meet the below requirements :
<ul><li>Degree or Honours 12+3 or equivalent. Or 12 years schooling or equivalent with 5+ years of experience in a related field is acceptable.
</li><li>2+ yrs Proven experience in administrative support roles preferably in an engineering or technical environment.
</li><li>Experience in Engineering Information Systems user support documentation and developing decision support tools for management.
</li><li>Knowledge of legal requirements Air Transport Association Standards Aircraft Manuals latest/ varied techniques and computer systems in Airline Engineering.
</li><li>Strong communication skills both written and verbal with the ability to interact effectively with individuals at all levels of the organization.
</li>Strong organizational abilities Project management certificates are an asset. 
<li>
</li></ul> 
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Engineering System Support Officer

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title:
 
 HR Operations Support Officer
 
 
 
 
 
 Reports To:
 
 HR Operations Manager
 
 
 
 
 
 Dotted Line:
 
 HR Business Partner - Egypt
 
 
 
 Function:
 
 Human Resources Operations
 
 
 
 Location:
 
 Egypt
 
 
 
 Grade:
 
 TBD
 
 
 
 
 
 
 Purpose of the Job
 
 
 
 The HR Operations Support Officer is responsible for executing day-to-day HR administrative and operational activities within Egypt, ensuring accurate data management, compliant employee lifecycle transactions, and high-quality service delivery.
 
 
 The role acts as the operational backbone of country HR - bridging the business, HRBP, Finance, Legal, IT, vendors, and central HR Operations - while proactively improving accuracy, turnaround time, and service quality through disciplined processes and effective use of HR systems and technology.
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 A. HR Administration &amp; Data Management
 
 
 
 &bull; Manage employee records, contracts, and personnel files (hard &amp; soft copies)
 
 
 &bull; Execute all employee lifecycle actions (hire, transfer, renewal, exit) in SuccessFactors, SAP, and D365
 
 
 &bull; Create employee IDs, personnel files, bank letters, and system profiles
 
 
 &bull; Maintain and update employee master data, reporting lines, grades, cost centres, and entities
 
 
 &bull; Conduct routine master data audits and correct discrepancies
 
 
 
 B. Payroll, Social Insurance &amp; Statutory Coordination
 
 
 
 &bull; Prepare and validate payroll inputs:
 
 
 &bull; Attendance, OT, delays, duties, commissions, deductions, allowances
 
 
 &bull; Collect and verify departmental payroll documentation and approvals
 
 
 &bull; Coordinate with Group Payroll, Finance, and Treasury to ensure timely salary payments
 
 
 &bull; Handle social insurance forms (S1, S2, S6), tax submissions, and monthly payments
 
 
 &bull; Track and prevent penalties through proactive follow-up
 
 
 
 C. Recruitment &amp; Onboarding Administration
 
 
 
 &bull; Coordinate recruitment administration for frontline to supervisory roles
 
 
 &bull; Prepare contracts and offers using approved templates and budgets
 
 
 &bull; Coordinate onboarding logistics:
 
 
 &bull; IT access, email, systems
 
 
 &bull; Medical &amp; life insurance
 
 
 &bull; IDs, uniforms, transport, orientation
 
 
 &bull; Track probation confirmations and contract renewals
 
 
 
 D. Contingent Workforce (CW) Administration
 
 
 
 &bull; Coordinate CW hiring, separations, attendance, OT, and payroll with vendors
 
 
 &bull; Validate CW headcount, cost allocation, and invoices
 
 
 &bull; Upload CW invoices and payment requests in D365
 
 
 &bull; Track CW numbers daily in manufacturing and logistics shifts
 
 
 
 E. Employee Services, Facilities &amp; Vendor Coordination
 
 
 
 &bull; Coordinate:
 
 
 &bull; Medical &amp; life insurance additions/removals
 
 
 &bull; Transport buses and meal services
 
 
 &bull; Telecom lines (Vodafone, landlines)
 
 
 &bull; Printing, stationery, uniforms
 
 
 &bull; Manage HR-related vendors, quotations, POs, invoices, and payments
 
 
 &bull; Support events, meetings, Ramadan iftars, and employee engagement logistics
 
 
 
 F. Compliance, Audit &amp; Risk Control
 
 
 
 &bull; Maintain compliance trackers (visas, probation, contracts, renewals, leaves)
 
 
 &bull; Support internal and external audits
 
 
 &bull; Track penalties, investigations, and corrective actions
 
 
 &bull; Flag risks and anomalies proactively to HRBP
 
 
 
 G. HR Systems, Reporting &amp; Continuous Improvement
 
 
 
 &bull; Enter and validate HR transactions within SLA timelines
 
 
 &bull; Generate HR reports (HC, CW, payroll summaries, leave balances, KPIs)
 
 
 &bull; Support AI-enabled checks, automation, and templates to reduce manual errors
 
 
 &bull; Recommend process improvements and simplifications
 
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 &bull; Master data accuracy &ge;99.5%
 
 
 &bull; Payroll input accuracy &ge;99%
 
 
 &bull; Zero payroll penalties
 
 
 &bull; HR workflow completion within SLA
 
 
 &bull; Audit findings closed on time
 
 
 &bull; Onboarding completed within 5 working days
 
 
 &bull; Employee service turnaround &le;3 working days
 
 
 
 
 
 
 Decision Rights
 
 
 
 &bull; Execute routine HR administrative actions within approved processes
 
 
 &bull; Escalate ER, legal, payroll, and policy exceptions
 
 
 &bull; Recommend operational improvements
 
 
 &bull; Maintain confidentiality and compliance at all times
 
 
 
 
 
 
 Role Positioning within Operating Model
 
 
 
 &bull; Strategic Direction: Head of HR / BU Heads
 
 
 &bull; Operational Leadership: HR Business Partner &ndash; Egypt
 
 
 &bull; Administrative Execution: HR Operations Support Officer
 
 
 &bull; Functional Support: Group HR Operations Manager
 
 
 
 
 
 
 Career Path
 
 
 
 HR Officer &rarr; HR Operations Support Officer &rarr; HRBP / Country HR Manager
 
 
 
 
 
 
 Direct Reports (if Any)
 
 
 
 None
 
</div>

HR Operations Support Officer

anekor

We are urgently hiring Senior IT Support Officer for one of our clients.Responsibilities<ul><li>Supervise and coordinate IT support staff to ensure timely resolution of technical issues.</li><li>Oversee installation, configuration, and troubleshooting of desktops, laptops, printers, scanners, and peripherals.</li><li>Provide second-level support for operating systems, network connectivity, and enterprise applications (including ERP/SAP).</li><li>Ensure backup, security, and recovery of user systems and critical data.</li><li>Monitor server rooms, data center environment, and network performance to ensure uptime and compliance.</li><li>Coordinate with vendors and service providers for hardware, software, and network-related services.</li><li>Assist in system upgrades, patch management, preventive maintenance, and disaster recovery activities.</li><li>Maintain IT documentation, asset records, and incident logs.</li><li>Enforce IT policies, procedures, and security standards across the organization.</li><li>Support plant/office systems integration and ensure smooth IT operations during shifts.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Minimum 1&ndash;2 years of IT support experience in a manufacturing Industry.</li><li>Prior experience supervising or leading IT support teams is preferred.</li><li>Strong troubleshooting and problem-solving skills.</li></ul>Salary: UP TO 90KLocation: KarachiJob Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthWork Location: In person

Senior IT Support Officer

Domino's

Position: Senior Officer - IT SupportLocation: LahoreResponsibilities:<ul><li>Ensure all branch systems (Pulse Servers, printers) are up and running in North &amp; Central regions.</li><li>Monitor and maintain call center systems, set performance goals, and communicate with relevant teams.</li><li>Be available physically during shifts and on-call after hours; visit branches when needed.</li><li>Proactively monitor and maintain branch systems including Docket Printers, Zebra Printers, Pulse Servers, and Call Center Systems with proper branch sign-off.</li><li>Handle installation of cabling, switches, racks, and CCTV equipment when required.</li><li>Visit Domino&rsquo;s branches including locations outside Lahore as per operational requirements.</li><li>Organize IT support workflow, monitor productivity, and provide guidance to ensure task completion.</li><li>Receive complaints and resolve issues promptly, maintaining proper logs and records.</li><li>Ensure adherence to legal and company IT policies and support in disciplinary actions if needed.</li><li>Provide Level 1 software support and troubleshooting for operational systems.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s Degree in Computer Science, Information Technology, or related field.</li><li>Minimum 3&ndash;4 years of relevant experience in IT support or helpdesk roles.</li><li>Basic knowledge of hardware troubleshooting, server and printer management.</li><li>Understanding of call center and branch system infrastructure is preferred.</li><li>Strong communication, problem-solving, and task prioritization skills.</li><li>Willingness to travel and provide on-call support outside of regular hours.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Relevant: 3 years (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Sr. Officer - IT Support

Lorien

Project Support Officer - 6 Month Contract OutsideIR35 £250 Per Day - Edinburgh Are you a highly organised and detail-oriented professional looking to join a dynamic, project-based environment? Loriens main public sector client is seeking a talented Project Support Officer to play a crucial role in the smooth running of their change labs. The Role As a Project Support Officer, you will be responsible for managing the administrative and financial aspects of the change labs. This includes tracking delivery progress, maintaining finance workbooks, and providing high-quality progress reporting and analysis. You will also support the lab leads in preparing for key meetings and events, as well as facilitating effective risk and issue tracking. Key Responsibilities <ul> <li>Manage the financial processes within the lab, including maintaining the finance workbook and liaising with the finance team</li><li>Track delivery progress and use this understanding to draft progress reports for various stakeholders</li><li>Provide support in preparing for Executive Actions Boards and ensure actions are progressed</li><li>Maintain the lab's RAID log and escalate issues as needed</li><li>Facilitate meetings, workshops, and other project events as required</li><li>Act as a point of contact for the lab on the company's internal governance framework</li><li>Support compliance with relevant policies and procedures, and maintain up-to-date lab records</li></ul> Required Skills and Experience <ul> <li>Proven experience in project-level financial reporting and event management</li><li>Strong communication and people skills, with the ability to explain complex information clearly</li><li>Excellent attention to detail and the ability to work to deadlines and prioritise tasks</li><li>Familiarity with agile delivery environments and project management tools (e.g., Azure DevOps, Jira, Confluence)</li><li>Proficient in data analysis and report building</li></ul> Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Project Support Officer

creative pack om

Job SummaryWe are seeking a skilled and proactive IT Support, Systems &amp; Web Officer to manage daily IT operations, support employees, maintain company systems, and oversee company websites. The role includes ensuring system reliability, data security, and continuous website monitoring and improvement. Excellent English communication skills are mandatory for coordination with teams and vendors.Key Responsibilities<ul><li>Provide daily IT support to employees (hardware, software, network, and internet issues)</li><li>Perform regular health checks and maintenance for all IT equipment</li><li>Install, update, and manage operating systems, software, and applications</li><li>Maintain and organize company shared storage and ensure regular data backups</li><li>Manage user accounts, access permissions, and basic IT security controls</li><li>Monitor antivirus and endpoint security tools and report risks</li><li>Support onboarding and offboarding of employees from an IT perspective</li><li>Participate in and support IT system migrations and major system changes</li><li>Support IT requirements for internal projects and deployments</li><li>Maintain, monitor, and update company websites</li><li>Perform regular website health checks (uptime, security, backups, performance)</li><li>Implement website improvements related to performance, content updates, and usability</li><li>Coordinate with designers, developers, or vendors for advanced website changes</li><li>Conduct regular IT training sessions for employees (online or onsite)</li><li>Prepare and maintain SOPs and user manuals for IT and web-related processes</li><li>Maintain an updated task list with clear priorities and deadlines</li><li>Ensure assigned tasks are completed within agreed timelines</li><li>Coordinate with vendors and service providers when required</li><li>Document IT and website activities, issues, and improvements and report to management</li><li>Ensure smooth IT and website operations across Muscat and Egypt offices</li></ul>Required Skills &amp; Qualifications<ul><li>3&ndash;5 years of experience in IT support, system administration, or website management</li><li>Strong knowledge of Windows and/or macOS environments</li><li>Basic networking knowledge (LAN, Wi-Fi, printers, internet troubleshooting)</li><li>Experience with cloud storage platforms (Google Drive, OneDrive, SharePoint)</li><li>Basic experience in website management (WordPress or similar CMS preferred)</li><li>Understanding of website security, backups, and performance optimization</li><li>Ability to manage multiple tasks and meet deadlines</li></ul>Language Requirement<ul><li>Excellent English communication skills (spoken and written) are mandatory</li><li>Ability to communicate professionally with international teams and vendors</li></ul>Personal Skills<ul><li>Strong problem-solving and analytical skills</li><li>Good communication and teamwork skills</li><li>Organized, proactive, and detail-oriented</li><li>Ability to work independently and under pressure</li></ul>Job Type: Full-timePay: E&pound;6,000.00 - E&pound;12,000.00 per monthApplication Question(s):<ul><li>Where do you live ? </li><li>What is your english level ? </li><li>Have you worked in active directory </li><li>Have you worked in web builders ? </li><li>Do you have any skills in HTML ?</li></ul>

IT Support, Systems & Web Officer

Value Engineering

Job SummaryWe are seeking a dedicated IT Support Officer with strong knowledge of Networking and Server Management to support and maintain our organization&rsquo;s IT infrastructure. The ideal candidate will be responsible for providing day-to-day technical support, troubleshooting network and server issues, and ensuring smooth and secure IT operations. This role requires excellent problem-solving skills, a proactive approach, and the ability to coordinate IT support activities efficiently.Key Responsibilities<ul><li>Provide technical support for networking and server-related issues</li><li>Diagnose and troubleshoot network, server, hardware, and connectivity problems</li><li>Coordinate and manage IT support requests to ensure timely resolution</li><li>Install, configure, and maintain servers and network equipment</li><li>Monitor network performance, availability, and security</li><li>Assist in planning and implementing IT projects</li><li>Collaborate with internal teams to improve IT operations</li><li>Develop and follow IT policies and procedures</li><li>Stay updated with the latest networking and server technologies</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or a related field</li><li>Minimum 1-2 years of experience in IT support with a focus on networking and servers</li><li>Strong knowledge of networking protocols, server operating systems, and hardware</li><li>Experience with routers, switches, firewalls, and network troubleshooting</li><li>Familiarity with virtualization technologies (VMware, Hyper-V)</li><li>Excellent problem-solving and communication skills</li><li>Relevant certifications (CCNA, MCSA, or similar) will be an advantage</li></ul>Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working in night shift?</li></ul>Work Location: In person

IT Support Officer

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