systems support officer

HTP Group

Job Summary:We are looking for an IT Support Officer to provide technical support to users within our organization. The IT Support Officer will troubleshoot issues, set up equipment, and ensure the smooth operation of our IT systems.Job Responsibility:<ul><li>Provide technical support to staff both onsite and remotely.</li><li>Install, configure, and maintain computer systems and related equipment.</li><li>Monitor and maintain IT systems to ensure smooth operation and minimal downtime.</li><li>Maintain IT asset inventory.</li><li>Collaborate with IT team members to resolve complex technical issues.</li><li>Document and track technical issues and resolutions to maintain a knowledge base.</li><li>Manage user accounts and access permissions</li><li>Provide training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity.</li><li>Monitor the IT helpdesk and assign cases to the relevant team in timely manner.</li><li>Support the staff In AI process Automations</li><li>Provide regular training to the staff on the new features of the systems to ensure optimal utilization of the systems</li></ul>Basic Requirements:<ul><li>Diploma or Bachelor degree in Information Technology, Computer Science, or related field.</li><li>Proven experience as an IT Support or similar role.</li><li>Solid knowledge of IT systems, networks, and infrastructure.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to work both in a team environment and independently.</li><li>Valid driving license.</li><li>A relevant certification such as CompTIA A+ is a plus.</li></ul>Required Skills:<ul><li>Excellent troubleshooting skills.</li><li>Strong knowledge of operating systems</li><li>Proficiency in networking and hardware troubleshooting</li><li>Ability to prioritize and manage multiple open cases at one time</li></ul>Job Type: Full-time

IT Support Officer

Inbox Business Technologies

<div>Inbox Business Technologies, a leading Information Technology and Services company, is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Serve as the first point of contact for all IT-related incidents and service requests within the OSS environment.</li>
<li>Monitor and manage tickets through the incident management system (e.g., ServiceNow, Remedy, etc.).</li>
<li>Perform real-time monitoring of OSS tools and applications to identify and address system issues proactively.</li>
<li>Escalate unresolved issues to Level-2/Level-3 teams as per defined SLA and escalation matrix.</li>
<li>Maintain accurate and up-to-date documentation of incidents, troubleshooting steps, and resolutions.
</li><li>Coordinate with NOC, Field Operations, Network, and Application Support teams for issue resolution.</li>
<li>Conduct routine preventative maintenance to ensure optimal performance and longevity of hardware.
</li></ul>Requirements<ul>
<li>
Bachelor's degree in BCS, BS IT, BSC</li>
<li>1-2 years of experience in an IT service desk or hardware support role</li>
<li>Strong understanding of ITIL processes (Incident, Problem, and Change Management).</li>
<li>Hands-on experience with ticketing tools and remote troubleshooting.</li>
<li>Familiarity with OSS/BSS systems used in telecom environments.
</li><li>Strong organizational and coordination skills.</li>
<li>Excellent verbal and written communication.</li></ul></div>

Technical Support Officer - OSS

Safoora Publication

Job Description: We are looking for a dedicated and skilled Hardware Support Officer to join our IT department at Unique Group of Institutions located in Lahore. This role will primarily focus on providing technical support for IT equipment and CCTV systems, ensuring all hardware functions are running smoothly and efficiently.Key Responsibilities:<ul><li>Provide support and troubleshooting for IT hardware equipment.</li><li>Ensure proper installation, maintenance, and repair of computer systems, peripherals, and other hardware.</li><li>Monitor and maintain CCTV systems to ensure continuous surveillance and functionality.</li><li>Respond to and resolve hardware-related issues in a timely manner.</li><li>Maintain inventory of hardware assets and ensure proper documentation.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor's Degree in Computer Science, IT, or a related field from a reputable university.</li><li>Minimum of 2 years of experience in hardware support or related roles.</li><li>Hands-on experience with IT equipment and CCTV systems.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li></ul>If you are passionate about hardware support and enjoy working with a variety of IT systems, we encourage you to apply!Job Type: Full-timeWork Location: In person

Hardware Support Officer

Spendwisor

Role OverviewWe are seeking a skilled IT / Systems Officer to support the setup, migration, and daily management of the company&rsquo;s IT systems. The ideal candidate will be responsible for establishing network infrastructure, handling Microsoft 365 migration, and providing ongoing technical support to staff.Key Responsibilities<ul><li>Set up, manage, and maintain internal IT infrastructure and network systems.</li><li>Configure and manage user accounts, access permissions, and security controls.</li><li>Lead and execute the migration from Google Workspace (GSuite) to Microsoft 365.</li><li>Provide day-to-day IT support for staff and troubleshoot technical issues.</li><li>Coordinate with external IT vendors and service providers when necessary.</li><li>Ensure data security, software compliance, and proper system documentation.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, Information Systems, or equivalent experience.</li><li>Proven experience in IT setup, network administration, and Microsoft 365 environment.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Solid understanding of user management, access control, and system security.</li><li>Good communication skills and ability to work with multiple teams.</li><li>Experience with GSuite &rarr; M365 migration is a strong advantage.</li></ul>Contract Details<ul><li>Duration: 6 Months (Extendable based on requirements and performance)</li><li>Start Date: Immediate / As soon as possible</li></ul>Job Type: Temporary Contract length: 6 monthsPay: QAR4,500.00 - QAR5,000.00 per month

IT / Systems Officer

<div>
 Inbox Business Technologies, a leading Information Technology and Services company, is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for all IT-related incidents and service requests within the OSS environment
 </li>
 <li>
 Monitor and manage tickets through the incident management system (e.g., ServiceNow, Remedy, etc.)
 </li>
 <li>
 Perform real-time monitoring of OSS tools and applications to identify and address system issues proactively
 </li>
 <li>
 Escalate unresolved issues to Level-2/Level-3 teams as per defined SLA and escalation matrix
 </li>
 <li>
 Maintain accurate and up-to-date documentation of incidents, troubleshooting steps, and resolutions.
 </li>
 <li>
 Coordinate with NOC, Field Operations, Network, and Application Support teams for issue resolution
 </li>
 <li>
 Conduct routine preventative maintenance to ensure optimal performance and longevity of hardware.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in BCS, BS IT, BSC
 </li>
 <li>
 1-2 years of experience in an IT service desk or hardware support role
 </li>
 <li>
 Strong understanding of ITIL processes (Incident, Problem, and Change Management)
 </li>
 <li>
 Hands-on experience with ticketing tools and remote troubleshooting
 </li>
 <li>
 Familiarity with OSS/BSS systems used in telecom environments.
 </li>
 <li>
 Strong organizational and coordination skills
 </li>
 <li>
 Excellent verbal and written communication
 </li>
 </ul>
</div>

Al Farid Hospital

Job Overview:The IT Support Officer is responsible for providing technical assistance and support related to computer systems, hardware, software, and network infrastructure for users within the organisation. This role involves troubleshooting and resolving IT-related issues, maintaining system functionality, managing network connectivity, and ensuring the efficient operation of all technology services. The IT Support Officer will work closely with both internal users and other IT team members to provide excellent service, maintain a secure and efficient network, and resolve technical problems quickly.Key Responsibilities:_ User Support:_&#9679; Provide first-line technical support to staff and end-users via phone, email, or in-person.&#9679; Troubleshoot and resolve hardware, software, and network-related issues for employees, ensuring that connectivity and access to network resources are maintained.&#9679; Install, configure, and maintain operating systems, software applications, network hardware (routers, switches, wireless access points), and other devices.&#9679; Assist with user account management, including setup, password resets, permissions, and ensuring secure network access for all users.&#9679; Monitor and troubleshoot network connectivity issues, including LAN and Wi-Fi connections, and escalate issues as needed.System Maintenance &amp; Network Infrastructure:&#9679; Regularly monitor system performance and ensure the proper functionality of all systems, including network components such as servers, switches, firewalls, and access points.&#9679; Perform routine checks on network infrastructure to ensure proper configuration and security.&#9679; Collaborate with the IT team to ensure network uptime and performance meet organisational needs.&#9679; Assist with network security tasks, such as managing firewalls, ensuring VPN connectivity, and applying security patches to network equipment.Network Support &amp; Troubleshooting:&#9679; Diagnose and troubleshoot network issues, including IP conflicts, DNS issues, VPN connectivity, and performance-related concerns.&#9679; Ensure proper network configuration and connectivity for remote employees or multiple departments within the organisation.&#9679; Perform basic network setup and configuration for new workstations, ensuring secure connections to the hospital&rsquo;s network.Required Skills &amp; Qualifications:Technical Skills:&#9679; Strong experience with network troubleshooting, including LAN, Wi-Fi, and VPN.Familiarity with network infrastructure, such as routers, switches, access points, and firewalls.&#9679; Experience with EMR systems and healthcare software.&#9679; Proficiency in managing Google Workspace (account creation, deletion, troubleshooting).&#9679; Knowledge of troubleshooting network hardware (routers, switches, wireless devices), computer hardware, and software issues.&#9679; Basic knowledge of network security principles, including firewalls, VPNs, and encryption methods.Experience:Previous experience in an IT support role, preferably in a healthcare environment (1&ndash;3 years preferred).Job Type: Full-timeExperience:<ul><li>IT: 4 years (Required)</li></ul>License/Certification:<ul><li>QID (Required)</li></ul>Application Deadline: 28/11/2024

Lorien

Project Support Officer - 6 Month Contract OutsideIR35 £250 Per Day - Edinburgh Are you a highly organised and detail-oriented professional looking to join a dynamic, project-based environment? Loriens main public sector client is seeking a talented Project Support Officer to play a crucial role in the smooth running of their change labs. The Role As a Project Support Officer, you will be responsible for managing the administrative and financial aspects of the change labs. This includes tracking delivery progress, maintaining finance workbooks, and providing high-quality progress reporting and analysis. You will also support the lab leads in preparing for key meetings and events, as well as facilitating effective risk and issue tracking. Key Responsibilities <ul> <li>Manage the financial processes within the lab, including maintaining the finance workbook and liaising with the finance team</li><li>Track delivery progress and use this understanding to draft progress reports for various stakeholders</li><li>Provide support in preparing for Executive Actions Boards and ensure actions are progressed</li><li>Maintain the lab's RAID log and escalate issues as needed</li><li>Facilitate meetings, workshops, and other project events as required</li><li>Act as a point of contact for the lab on the company's internal governance framework</li><li>Support compliance with relevant policies and procedures, and maintain up-to-date lab records</li></ul> Required Skills and Experience <ul> <li>Proven experience in project-level financial reporting and event management</li><li>Strong communication and people skills, with the ability to explain complex information clearly</li><li>Excellent attention to detail and the ability to work to deadlines and prioritise tasks</li><li>Familiarity with agile delivery environments and project management tools (e.g., Azure DevOps, Jira, Confluence)</li><li>Proficient in data analysis and report building</li></ul> Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Project Support Officer

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