systems support officer

GUMCORP (PVT.) LIMITED

We are seeking a detail-oriented and proactive ERP Officer to support, maintain, and optimize our Enterprise Resource Planning (ERP) system. The ERP Officer will play a key role in ensuring system efficiency, supporting users, and aligning ERP functionality with business processes.Key Responsibilities:<ul><li>Administer, support, and maintain the ERP to ensure optimal performance and reliability.</li><li>Monitor ERP system operations, troubleshoot issues, and provide timely resolutions to minimize downtime.</li><li>Manage system configurations, user roles, access controls, and security settings within ERP.</li><li>Coordinate with departments to gather business requirements and translate them into ERP solutions.</li><li>Assist in ERP system upgrades, patches, enhancements, and version updates.</li><li>Perform data validation, data migration support, and system testing activities.</li><li>Develop and maintain ERP documentation including SOPs, user manuals, process flows, and system configurations.</li><li>Provide end-user training and ongoing support to ensure effective ERP utilization.</li><li>Liaise with external vendors, consultants, and Microsoft partners for system support and enhancements.</li><li>Ensure ERP processes comply with internal controls, data security, and organizational policies.</li><li>Identify opportunities for system improvements, automation, and process optimization.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Information Technology, ERP or a related field.</li><li>Minimum of 2&ndash;3 years of proven experience working with ERP systems (e.g., SAP, Oracle, Odoo, Microsoft Dynamics)</li><li>Experience with ERP user support, system administration, and troubleshooting.</li></ul>Location: Korangi Industrial AreaJob Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>ERP Consultant: 1 year (Required)</li><li>Microsoft Dynamics: 1 year (Preferred)</li></ul>Work Location: In person

ERP Support Officer

Human Capital HR Solutions

Senior IT Support OfficerLocation: Karachi Industry: Maritime Logistics Employment Type: Full-Time Hiring Company: Human Capital (On behalf of our client)About the RoleHuman Capital is hiring a Senior IT Support Officer for our client in the maritime logistics industry. We are seeking a proactive and technically skilled professional with strong troubleshooting abilities and a passion for delivering high-quality IT support services.This role requires hands-on expertise in hardware, software, and network support along with the ability to guide junior staff and maintain IT operational excellence.Key ResponsibilitiesTechnical &amp; Operational Support<ul><li>Provide Level 2 support for hardware, software, and network-related issues.</li><li>Configure, deploy, and maintain workstations, laptops, printers, and mobile devices.</li><li>Troubleshoot LAN/WAN, VPN, and wireless connectivity issues.</li><li>Resolve complex operating system and business application problems.</li><li>Escalate unresolved issues to higher support levels when required.</li><li>Maintain detailed documentation of incidents, resolutions, and SOPs.</li><li>Assist in enforcing IT security policies and compliance standards.</li></ul>User Support &amp; Guidance<ul><li>Deliver user-friendly, high-quality support to employees.</li><li>Guide junior support staff and train end-users on best practices.</li><li>Provide initial troubleshooting and technical assistance for hardware/software issues.</li></ul>People Management<ul><li>Ensure discipline, attendance compliance, and adherence to company policies.</li><li>Monitor individual and team performance standards.</li><li>Support training and development of junior staff.</li><li>Promote a positive, motivated, and engaged team culture.</li><li>Ensure Quality, Occupational Health, Safety &amp; Environmental compliance.</li></ul>Strategic Support<ul><li>Assist the department lead by providing technical insights, reports, and recommendations for decision-making.</li><li>Participate in additional projects as assigned.</li></ul>Educational &amp; Technical Qualifications<ul><li>14 Years of Education in Computer Sciences (Bachelor&rsquo;s Degree preferred)</li><li>Basic reading and writing skills in Urdu and English</li><li>Strong knowledge of operating systems, networking fundamentals, and business applications</li></ul>Experience Requirements<ul><li>2&ndash;3 years of relevant IT support experience</li><li>Experience in a structured corporate or logistics environment preferred</li></ul>Apply now by sending your CV to careers1.hc@gmail.comJob Type: Full-timeWork Location: In person

Senior IT Support Officer

Cinepax

We are seeking a proactive and technically skilled IT Support Officer to manage and maintain the IT infrastructure and cinema-related systems. The ideal candidate will ensure smooth operation of all technical equipment, including ticketing systems, POS systems, projection systems, network infrastructure, and end-user devices, to support uninterrupted cinema operations.Key Responsibilities<ul><li>Provide technical support for cinema Servers.</li><li>Maintain and troubleshoot POS systems, ticketing systems, kiosks, and online booking integrations.</li><li>Install, configure, and maintain hardware (desktops, laptops, printers, scanners, routers, switches).</li><li>Monitor and maintain network infrastructure (LAN/WAN, Wi-Fi, firewalls).</li><li>Perform routine system maintenance, updates, backups, and security checks.</li><li>Coordinate with vendors for system upgrades, repairs, and AMC support.</li><li>Ensure minimal downtime during movie screenings and peak operational hours.</li><li>Maintain documentation of IT assets, configurations, and support logs.</li><li>Provide on-site technical support during special events and premieres if required.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>2&ndash;4 years of experience in IT support (experience in cinema, hospitality, or retail industry preferred).</li><li>Knowledge of digital projection systems and media servers is an advantage.</li><li>Strong understanding of networking concepts and troubleshooting.</li><li>Familiarity with Windows OS, basic server management, and backup systems.</li><li>Basic to intermediate knowledge of SQL Server, including ability to run queries, extract reports, and assist in data preparation for reporting/BI systems (exposure to SSAS or data cubes is a plus)</li><li>Ability to work flexible hours, including evenings, weekends, and public holidays.</li><li>Strong problem-solving and communication skills.</li></ul>Preferred Skills<ul><li>Experience with cinema management systems (VISTA ERP) and POS platforms.</li><li>Basic understanding of audio-visual systems.</li><li>IT certifications (e.g., CompTIA A+, Network+, CCNA) are a plus.</li><li>Male Preferred</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Professional development opportunities</li><li>Dynamic and entertainment-driven work environment</li></ul>Job Type: Full-timeWork Location: In person

IT Support Officer

Think Higher Consultants

Job Description: We are looking for a skilled IT Support Officer to join our company. The ideal candidate will manage, maintain, and troubleshoot IT systems, ensure smooth technology operations, and provide advanced technical support to staff.Key Responsibilities<ul><li>Install, configure, and maintain Windows operating systems, software, and updates on desktops, laptops, and servers.</li><li>Troubleshoot hardware, software, and network issues for employees, including printers, scanners, and peripherals.</li><li>Provide remote support using AnyDesk and other remote access tools.</li><li>Assist in setting up new devices, software installations, and system upgrades.</li><li>Monitor and maintain network connectivity, including LAN/WAN, routers, and switches.</li><li>Ensure system security by installing updates, patches, and antivirus software.</li><li>Manage backups, recovery processes, and basic data protection measures.</li><li>Support email systems, cloud platforms, and productivity software.</li><li>Maintain IT inventory, document technical issues, and provide reports on system performance.</li><li>Collaborate with team members to improve IT processes and reduce downtime.</li><li>Assist in training staff on IT best practices and software usage.</li><li>Research and suggest new technologies or solutions to improve efficiency.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>2&ndash;5 years of proven experience in IT support, system administration,</li><li>Advanced knowledge of Windows OS installation, configuration, and troubleshooting.</li><li>Proficient in remote support tools like AnyDesk.</li><li>knowledge of networking, including routers, switches, and TCP/IP.</li><li>Familiarity with security measures, antivirus software, and system updates.</li><li>Ability to troubleshoot hardware, software, and peripheral devices effectively.</li><li>Problem-solving skills and ability to work independently.</li><li>Good communication skills to assist non-technical staff.</li><li>Willingness to learn and implement new technologies.</li></ul>Job Type: Full-timeWork Location: In person

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
JOB PURPOSE:
To mirror the business lines and directly interfacing with Risk Champions via capturing, assessing &amp; mitigation of IT Risks &amp; IT Issues for their respective business domain (overall and by type of IT risks) conducting. Engage the business with IT risk team in reviewing IT applications related to Support Areas &amp; work with internal IT divisions for remediation actions for the captured IT risks.
KEY ACCOUNTABILITIES:
Description
1.Serve as a key partner in making IT Risk Owners and Business working seamlessly and successfully&bull;
2.Report a list of KRIs based on external best practices and regulatory expectations &amp; monitor Risks against them.
3.Work proactively on reporting any risk gaps or adverse trends, which are not highlighted in RCSAs.
4.Provide support for reviewing technology initiatives with reputational risks and red flags identified during defined intake procedures.
5.Manage relationships with business owners of IT risks, being the primary point of contact Update IT RCSA report, IT Risk Register, Risk status report, IT Risks/Priorities/Categorization and submit them to IT RMO team for consolidation
6.Conduct IT risk review for support applications/systems
7.Create, disseminate and update documentation of CIB&rsquo;s matrix of identified IT risks and controls.
8.Report IT Risks &amp; ensure expanding severity scale to include critical severity in all IT risk types.
9.Follow up on deficiencies identified in monitoring reviews, self-assessments, automated assessments, and internal and external audits to ensure that appropriate remediation measures are taken.
Policies, Processes and Procedures
10.Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
Day-to-day Operations
11.Follow the day-to-day operations related to own jobs in the department to ensure continuity of work
Compliance
12.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks<div> 
</div></div><div>
Qualifications<div></div> 
QUALIFICATIONS, EXPERIENCE, &amp; SKILLS
<ul><li>Bachelor&rsquo;s degree in Business, Commerce or its equivalent.</li></ul>
<ul><li>Experience with Key Risk Indicators and Technology Risk reporting preferred</li></ul>
<ul><li>Minimum 10 years of solid experience for Sr. Officer in related areas such as Risk Management, Support Areas and IT.
</li></ul><ul><li>Very good command of English &amp; Arabic languages.</li></ul>
<ul><li>Excellent knowledge of Microsoft Office applications, Power Point, Word, Excel, Internet and E-mail</li></ul>
<ul><li>Solid knowledge about PPM, HR applications such as Taleo &amp; EBS, AML solutions such as Embargo</li></ul>
<ul><li>Ability to interpret regulations and laws, and communicate effectively to all levels of the organization.</li></ul>
<ul><li>Advanced knowledge of organization, technology controls, IT security &amp; Information security</li></ul>
<ul><li>Strong verbal and written communication skills.</li></ul>
<ul><li>Ability to work successfully in a cross-functional team environment.</li></ul>
<ul><li>High level of Accuracy &amp; Presentation Skills
</li></ul><ul><li>Delivering results: ability to plan and organize work in order to achieve objectives within set target dates</li></ul><div> 
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

SUPPORT FUNCTIONS IT RISK SENIOR OFFICER

Confidential

<div>
 <ul>
 <li>
 Serve as the primary contact for technical support requests from beneficiaries and stakeholders, ensuring proper follow‑up, execution, and closure.
 </li>
 <li>
 Provide users with guidance on operating IT devices such as printers and digital scanners.
 </li>
 <li>
 Operate and support digital applications, databases, IT infrastructure, systems, networks, and information security across the Academy.
 </li>
 <li>
 Monitor server and network performance to ensure continuous availability, stability, and security.
 </li>
 <li>
 Create and configure new user accounts on systems and networks according to approved access permissions.
 </li>
 <li>
 Repair or replace malfunctioning devices in line with established policies and procedures.
 </li>
 <li>
 Implement data and information security measures, manage firewalls and security software, and respond to security incidents.
 </li>
 <li>
 Prepare reports on system and application integration, identify improvement areas, and submit recommendations to the direct manager.
 </li>
 <li>
 Gather input on IT infrastructure capabilities, collect business and application requirements, attend related meetings, and ensure accurate documentation of needs.
 </li>
 <li>
 Collect necessary data during IT project execution, report arising issues, and escalate information security concerns to maintain the entity data integrity.
 </li>
 </ul>
</div>

Information Technology Support Officer

Job Status: Full Time OnsiteJob Timing: 24/7 Rotational Roster BasedRequired Experience: 2-3 Years (Banking Experience Preferred).Location: Karachi Port, East Wharf, Near Port Grand, Karachi.-Provide Level 2 support for hardware, software, and network-related issues System Configuration &amp; Maintenance-Assist employees with IT-related inquiries, ensuring high-quality and user-friendly support.-Configure, deploy, and maintain user workstations, laptops, printers, and mobile devices.-Troubleshoot basic network issues, including LAN/WAN, VPN, and wireless connectivity problems.-Maintain detailed records of issues, resolutions, and standard operating procedures.-Assist in enforcing IT security policies and procedures across systems and endpoints.-Guide junior support staff and end-users on system usage, best practices, and basic troubleshooting.-Respond to basic user inquiries and issues related to hardware, software, and network access.-Provide initial troubleshooting for common problems, escalating unresolved issues to higher support levels.-Troubleshoot and resolve more complex issues involving operating systems, business applications, and network connectivity.-Support users in configuring and resolving intermediate hardware/software issues and network configurations.Ensure effective administration and discipline for self and team, including adherence to break schedules, attendance, overtime, leave policies, and dress code standards. where applicable.-Monitor and manage the achievement of individual and team Performance, ensuring accountability and consistent performance where applicable.-Ensure continuous training and development opportunities for self and direct reports; mentor and assist junior staff as needed.-Ensure Quality, Occupational Health, Safety &amp; Environmental Compliance.-Promote &amp; maintain a culture of self and team motivation, engagement, and happiness.Required Skills and Experience:Required experience is 2-3 yearsMinimum Bachelor Degree in IT or EquivalentUnderstanding of Advanced Hardware &amp; Software SupportReady to respond Network &amp; System SupportOther Benefits:-Medical Insurance (OPD and IPD)-Life Insurance-Shift Allowance-Annual Bonus-Provident Fund-Annual LeavesJob Type: Full-timeWork Location: In person

IT Support Officer (24/7 Rotational Shifts)

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