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As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.

As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.

Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.

Position Summary

We are seeking an experienced and results-driven Partner Manager in the EMEA region to lead the onboarding, enablement, and growth of strategic partners across our ecosystem. This role will be responsible for recruiting, onboarding, and managing relationships with partners including AI providers, Global System Integrators (GSIs), and consultants. The ideal candidate has deep experience in the Customer Experience (CX) industry, partner management, contract negotiation, and cross-functional collaboration.

The Partner Development Manager will play a critical role in expanding our EMEA footprint, accelerating time-to-value for new partnerships, and ensuring successful alignment between partner capabilities and business objectives.

Key Responsibilities

Partner Recruitment & Onboarding

• Identify, evaluate, and onboard strategic partners across AI, CCaaS, GSI’s & consultants.
• Negotiate partner agreements and legal onboarding documents.
• Develop and execute partner onboarding processes, including business planning, enablement, training, and operational readiness.
• Serve as the primary point of contact for newly onboarded partners during the initial engagement lifecycle.
• Ensure partners are effectively integrated into sales, marketing, technical, and operational programs.

Partner Relationship Management

• Build and maintain strong executive and operational relationships with partner organizations.
• Develop joint business plans and go-to-market strategies to drive mutual growth.
• Monitor partner performance, engagement, and success metrics.
• Identify opportunities to expand partner influence, revenue contribution, and market reach.

Contract & Commercial Management

• Lead partner contract negotiations in collaboration with legal, finance, and executive stakeholders.
• Manage partnership agreements, including commercial terms, compliance requirements, and renewal processes.
• Ensure all partnership engagements align with corporate governance and business objectives.

Cross-Functional Collaboration

• Partner closely with Sales, Marketing, Product, Customer Success, and Professional Services teams to drive successful partner outcomes.
• Coordinate enablement programs and ensure partners are equipped with the necessary tools, resources, and knowledge.
• Act as the internal advocate for partner requirements and strategic initiatives.

Market & Industry Engagement

• Stay informed on industry trends across CX, AI, CCaaS, Service Providers, and System Integrators.
• Identify emerging partnership opportunities that support business growth and innovation.
• Represent the company at industry events, partner meetings, and conferences.

Required Qualifications

• Bachelor's degree in Business, Marketing, Communications, Technology, or related field.
• 8+ years of experience in partner management, business development, channel sales, alliances, or strategic partnerships.
• Located in EMEA
• Must have experience working with partnerships **
• Proven experience onboarding and managing partnerships within the Customer Experience (CX) industry.
• Experience working with AI, CCaaS, Service Provider, and Global System Integrator (GSI) partners.
• Strong background in partner contracts, commercial negotiations, and agreement management.
• Demonstrated success building and scaling partner programs.
• Excellent relationship management and executive communication skills.
• Strong project management and organizational capabilities.
• Ability to influence stakeholders across multiple functions and organizational levels.

Preferred Qualifications

• Experience within cloud communications, contact center, customer experience, or SaaS environments.
• Knowledge of partner ecosystems involving AI platforms, cloud providers, and CX technologies.
• Experience developing joint go-to-market initiatives and partner enablement programs.
• Familiarity with channel management and partner relationship management tools.

Key Competencies

• Strategic Partner Development
• Contract Negotiation & Management
• Executive Relationship Building
• Customer Experience (CX) Expertise
• Business Planning & Execution
• Cross-Functional Leadership
• Partner Enablement
• Communication & Presentation Skills
• Program Management

Why you should join us:
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.

We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.

Big opportunities. Real impact. Amazing people. That's the Cyara experience.

Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.

Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.

Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.