ibex

<div>
 The Technical Account Manager (TAM) is the primary technical point of contact between Ibex and the client, ensuring stable and efficient contact center technology operations. This role manages technical onboarding, service delivery, escalations, and SLA performance while coordinating closely with Operations, IT, and Infrastructure teams to drive issue resolution and continuous improvement.
 
 
 <ul>
 <li>
 Serve as the primary technical liaison between Ibex and the client.
 </li>
 <li>
 Manage onboarding, deployment, and ongoing technical performance for contact center technology operations.
 </li>
 <li>
 Builds strong technical relationships with clients and translates client requirements into technical tasks for internal teams.
 </li>
 <li>
 Handles technical escalations, drives issue resolution, and coordinates RCAs with internal teams.
 </li>
 <li>
 Documents client requirements, workflows, risks, and technical profiles clearly.
 </li>
 <li>
 Monitor service delivery, analytics, and SLAs.
 </li>
 <li>
 Identifies risks early and prevents issues through proactive monitoring
 </li>
 <li>
 Maintains accurate documentation, client technical profiles, and playbooks
 </li>
 <li>
 Coordinate improvement initiatives, feature adoption, platform improvement and Stability initiatives with Operations and IT Infrastructure.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Strong understanding of IT infrastructure, networks, and system performance.
 </li>
 <li>
 Ability to translate technical concepts for non-technical stakeholders.
 </li>
 <li>
 Customer-focused mindset with a commitment to client stability and satisfaction.
 </li>
 <li>
 Critical thinker with the ability to anticipate risks and prevent issues.
 </li>
 <li>
 Excellent communication, client-handling, and escalation-management skills.
 </li>
 <li>
 Strong analytical and troubleshooting skills.
 </li>
 <li>
 Attention to detail in documentation, RCAs, and configurations
 </li>
 <li>
 Resilient under pressure, especially during incidents or outages
 </li>
 <li>
 Experience working with SLAs, reporting, and performance monitoring tools.
 </li>
 <li>
 Ability to coordinate between cross-functional teams (Ops, IT, Infra).
 
 </li>
 </ul>
 </ul>
 The TAM will consolidate IT updates, manage communication with the client, and ensure follow-through across teams
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in computer science, Information Technology, Engineering, or related field.
 </li>
 <li>
 3&ndash;5+ years of experience in IT support, technical operations, or technical account management or similar roles.
 </li>
 <li>
 Experience working in BPO, contact center, SaaS, or enterprise IT environments preferred.
 </li>
 <li>
 Familiarity with SLAs, operational workflows, and incident management processes.
 </li>
 </ul>
</div>

Assistant Manager, (Technical Account Management TAM)

BrandBeem

Video Edit&ouml;r&uuml; &mdash; Tam Zamanlı / UzaktanBaşvuru &Ouml;ncesi (Zorunlu)<ul><li>&Ouml;n Eleme Formunu doldurun: https://honorathletics.notion.site/2763dc801b8c80a9af73d22b8b2c4b06?pvs=105</li><li>Formdan sonra mesaj atmayın; uygun adaylarla g&ouml;r&uuml;şmeyi biz planlarız.</li></ul>Uygun Değilseniz Başvurmayın<ul><li>Uzaktan &ccedil;alışmada disiplinli değilseniz, teslim tarihlerini ka&ccedil;ırıyorsanız.</li><li>&ldquo;Revize&rdquo; g&ouml;r&uuml;nce dağılıyorsanız (revize bu işin par&ccedil;ası).</li><li>Problem &ccedil;&ouml;zme yeteneğiniz yoksa, boşuna zaman kaybetmeyin.</li><li>G&uuml;nl&uuml;k olarak ChatGPT/Claude ve benzeri ara&ccedil;ları verimli kullanmıyorsanız.</li></ul>İş TanımıToronto merkezli, Amazon &amp; Shopify&rsquo;da b&uuml;y&uuml;yen spor/fitness markamız i&ccedil;in kısa format i&ccedil;erikleri hızlı ve kaliteli şekilde &uuml;retecek Video Edit&ouml;r&uuml; arıyoruz. Odak: Instagram Reels / TikTok / YouTube Shorts.Bu rol junior olmak zorunda değil. İşi bilen, hızlı &ccedil;ıkan ve d&uuml;zenli teslim eden aday istiyoruz.Sorumluluklar<ul><li>Ham videolardan kısa format videolar &uuml;retmek (15&ndash;60 sn)</li><li>Hook (ilk 1&ndash;2 sn), tempo, ritim ve akışı g&uuml;&ccedil;l&uuml; kurgular hazırlamak</li><li>Altyazı (TR/EN gerekirse), cut, zoom, basit motion/efekt uygulamaları</li><li>Renk/ışık temel d&uuml;zeltme, ses temizleme ve seviyelendirme</li><li>Markaya uygun şablon sistemi kurmak (intro/outro, font, altyazı stili)</li><li>Haftalık teslim planına g&ouml;re batch edit yapmak (&ouml;r: 10&ndash;20 video/hafta)</li><li>UGC/influencer videolarını standartlaştırmak (format, altyazı, CTA)</li><li>Basit thumbnail/kapak g&ouml;rselleri (Canva ile) &mdash; tercih sebebi</li></ul>Aranan Nitelikler<ul><li>CapCut / Premiere Pro / Final Cut / DaVinci gibi ara&ccedil;lardan en az birinde g&uuml;&ccedil;l&uuml;</li><li>Kısa format i&ccedil;erik diline h&acirc;kim: trend, pace, retention mantığı</li><li>D&uuml;zenli dosya y&ouml;netimi (Drive/Notion), proje takibi</li><li>Revize y&ouml;netimi g&uuml;&ccedil;l&uuml;: notları net uygular, gereksiz uzatmaz</li><li>T&uuml;rk&ccedil;e dil bilgisi iyi (altyazı/caption i&ccedil;in)</li></ul>Tercih Sebebi<ul><li>E-ticaret reklam kurgusu (UGC, product demo, before-after) deneyimi</li><li>Amazon/Shopify kreatifleri, performans odaklı reklam edit tecr&uuml;besi</li></ul>&Ccedil;alışma Şekli<ul><li>Tam zamanlı</li><li>Uzaktan</li><li>Eşit fırsat ilkesi</li></ul>Başvuru<ul><li>Başvurular sadece &Ouml;n Eleme Formu &uuml;zerinden alınır:</li></ul>https://honorathletics.notion.site/2763dc801b8c80a9af73d22b8b2c4b06?pvs=105İş T&uuml;r&uuml;: Tam zamanlı

Video Editörü — Tam Zamanlı / Uzaktan

Muhasebe &amp; Finans Sorumlusu &mdash; Tam Zamanlı / UzaktanBaşvuru &Ouml;ncesi (Zorunlu)<ul><li>&Ouml;n Eleme Formunu doldurun: https://honorathletics.notion.site/2763dc801b8c80a9af73d22b8b2c4b06?pvs=105</li><li>Formdan sonra mesaj atmayın; uygun adaylarla g&ouml;r&uuml;şmeyi biz planlarız.</li></ul>Uygun Değilseniz Başvurmayın<ul><li>Uzaktan &ccedil;alışmada d&uuml;zenli değilseniz, teslim tarihlerine sadık kalmıyorsanız.</li><li>Detaycılık ve kontrol alışkanlığınız yoksa (hata sevmiyoruz).</li><li>Problem &ccedil;&ouml;zme yeteneğiniz yoksa, boşuna zaman kaybetmeyin.</li></ul>İş TanımıToronto merkezli, Amazon &amp; Shopify&rsquo;da b&uuml;y&uuml;yen spor/fitness markamız i&ccedil;in muhasebe ve finans s&uuml;re&ccedil;lerini d&uuml;zenli, doğru ve raporlanabilir şekilde y&uuml;r&uuml;tecek ekip arkadaşı arıyoruz. Bu rol junior olmak zorunda değil; işi bilen, sahiplenen ve sistemi kurup s&uuml;rd&uuml;rebilen aday istiyoruz.Sorumluluklar<ul><li>G&uuml;nl&uuml;k/haftalık gelir&ndash;gider kayıtlarının d&uuml;zenli takibi</li><li>Fatura/masraf evraklarının toplanması, sınıflandırılması, arşivlenmesi</li><li>Cari hesap takibi (alacak/bor&ccedil;), &ouml;deme planı ve hatırlatmalar</li><li>Banka hareketleri ile kayıtların d&uuml;zenli kontrol&uuml;/uyumlaştırılması</li><li>Amazon &amp; Shopify satış/&ouml;deme raporlarının d&uuml;zenli takibi ve &ouml;zetlenmesi</li><li>Aylık k&acirc;r-zarar (P&amp;L) &ouml;zeti, nakit akışı ve temel finans raporları (şablonlarla)</li><li>Muhasebeci ile koordinasyon: beyan d&ouml;nemleri i&ccedil;in hazırlık ve evrak d&uuml;zeni</li><li>Şirket i&ccedil;i s&uuml;re&ccedil;lerin SOP/şablonlarla standartlaştırılmasına destek</li></ul>Aranan Nitelikler<ul><li>Muhasebe/finans operasyonlarında deneyim (seviye esnek; &ouml;nemli olan işi doğru yapmanız)</li><li>Excel/Google Sheets iyi: form&uuml;ller, filtreleme, pivot temel d&uuml;zey</li><li>D&uuml;zenli takip, net raporlama, y&uuml;ksek sorumluluk</li><li>Uzaktan &ccedil;alışmaya uygun: g&uuml;nl&uuml;k g&ouml;revleri zamanında bitiren, kendi kendini y&ouml;neten</li><li>T&uuml;rk&ccedil;e iletişimi g&uuml;&ccedil;l&uuml; (İngilizce avantaj, zorunlu değil)</li><li>Tercih sebebi: e-ticaret, pazar yeri, satış raporu mantığına aşinalık (Amazon/Shopify)</li></ul>Eğitim &amp; S&uuml;re&ccedil;<ul><li>Başlangı&ccedil;ta iş akışı, şablonlar ve beklentiler net verilir</li><li>Performansa g&ouml;re sorumluluk ve yetki artırılır</li></ul>&Ccedil;alışma Şekli<ul><li>Tam zamanlı</li><li>Uzaktan</li></ul>Başvuru<ul><li>Başvurular sadece &Ouml;n Eleme Formu &uuml;zerinden alınır:</li></ul>https://honorathletics.notion.site/2763dc801b8c80a9af73d22b8b2c4b06?pvs=105İş T&uuml;r&uuml;: Tam zamanlı

Muhasebe & Finans Sorumlusu — Tam Zamanlı / Uzaktan

<div>
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 The Technical Account Manager (TAM) is the primary technical point of contact between Ibex and the client, ensuring stable and efficient contact center technology operations. This role manages technical onboarding, service delivery, escalations, and SLA performance while coordinating closely with Operations, IT, and Infrastructure teams to drive issue resolution and continuous improvement.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Serve as the primary technical liaison between Ibex and the client.
 </li>
 <li>
 Manage onboarding, deployment, and ongoing technical performance for contact center technology operations.
 </li>
 <li>
 Build strong technical relationships with clients and translate client requirements into technical tasks for internal teams.
 </li>
 <li>
 Handle technical escalations, drive issue resolution, and coordinate RCAs with internal teams.
 </li>
 <li>
 Document client requirements, workflows, risks, and technical profiles clearly.
 </li>
 <li>
 Monitor service delivery, analytics, and SLAs.
 </li>
 <li>
 Identify risks early and prevent issues through proactive monitoring.
 </li>
 <li>
 Maintain accurate documentation, client technical profiles, and playbooks.
 </li>
 <li>
 Coordinate improvement initiatives, feature adoption, platform improvement, and stability initiatives with Operations and IT Infrastructure.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in computer science, Information Technology, Engineering, or related field.
 </li>
 <li>
 3&ndash;5+ years of experience in IT support, technical operations, or technical account management or similar roles.
 </li>
 <li>
 Experience working in BPO, contact center, SaaS, or enterprise IT environments preferred.
 </li>
 <li>
 Familiarity with SLAs, operational workflows, and incident management processes.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Strong understanding of IT infrastructure, networks, and system performance.
 </li>
 <li>
 Ability to translate technical concepts for non-technical stakeholders.
 </li>
 <li>
 Customer-focused mindset with a commitment to client stability and satisfaction.
 </li>
 <li>
 Critical thinker with the ability to anticipate risks and prevent issues.
 </li>
 <li>
 Excellent communication, client-handling, and escalation-management skills.
 </li>
 <li>
 Strong analytical and troubleshooting skills.
 </li>
 <li>
 Attention to detail in documentation, RCAs, and configurations.
 </li>
 <li>
 Resilient under pressure, especially during incidents or outages.
 </li>
 <li>
 Experience working with SLAs, reporting, and performance monitoring tools.
 </li>
 <li>
 Ability to coordinate between cross-functional teams (Ops, IT, Infra).
 </li>
 </ul>
 
 
 
 
 
 
 The TAM will consolidate IT updates, manage communication with the client, and ensure follow-through across teams.
 
 
 
</div>

Assistant Manager - Technical Account Management (TAM)

Media Marketing (Sosyal Medya &amp; İ&ccedil;erik) &mdash; Tam Zamanlı / Uzaktan (Junior)Başvuru &ouml;ncesi (zorunlu)<ul><li>&Ouml;n Eleme Formunu doldurun: https://honorathletics.notion.site/2763dc801b8c80a9af73d22b8b2c4b06?pvs=105</li><li>Formdan sonra mesaj atmayın; uygun adaylarla g&ouml;r&uuml;şmeyi biz planlarız.</li><li>&Uuml;niversite &ouml;ğrencisi veya yeni mezun olmanız zorunludur.</li></ul>Aşağıdakiler varsa başvurmayın<ul><li>ChatGPT/Claude ve Notion AI&rsquo;ı g&uuml;nl&uuml;k kullanmıyorsanız.</li><li>Alakasız bir alandan sıfır teknoloji/AI ara&ccedil; deneyimiyle ge&ccedil;iş yapıyorsanız.</li><li>Uzaktan &ccedil;alışmada disiplinli değilseniz veya mikro g&ouml;revleri zamanında tamamlayamıyorsanız.</li><li>Problem &ccedil;&ouml;zme yeteneğiniz yoksa, boşuna zaman kaybetmeyin.</li></ul>G&ouml;revler (Media Marketing)<ul><li>İ&ccedil;erik &uuml;retimi: Reels/TikTok/Shorts i&ccedil;in fikir &uuml;retimi, senaryo/caption yazımı (şablonlarla).</li><li>İ&ccedil;erik takvimi: Haftalık plan + g&uuml;nl&uuml;k paylaşım (IG/TikTok/YouTube Shorts).</li><li>Basit video d&uuml;zenleme: CapCut (veya benzeri) ile kesme, altyazı, tempo, hook.</li><li>Canva tasarımları: Story/post/thumbnail gibi hızlı g&ouml;rseller.</li><li>Topluluk y&ouml;netimi: Yorum/DM yanıtları (hazır metinlerle), takip &amp; etkileşim rutini.</li><li>UGC &amp; influencer desteği: Aday listesi &ccedil;ıkarma, brief g&ouml;nderimi, i&ccedil;erik toplama/organize etme.</li><li>Raporlama: Haftalık KPI&rsquo;ları şablona işleme (erişim/izlenme/etkileşim/takip&ccedil;i artışı/tıklama).</li><li>Kampanya desteği: Basit promosyon duyuruları, &uuml;r&uuml;n lansmanı i&ccedil;erikleri, link/UTM d&uuml;zeni.</li></ul>Profil (Aradığımız kişi)<ul><li>Meraklı, sorumluluk sahibi; deneyim şart değil (eğitim bizden).</li><li>Canva kullanabilen, basit video edit akışına yatkın.</li><li>Sosyal medya trendlerini takip eden, &ldquo;hook&ndash;value&ndash;CTA&rdquo; mantığını anlayan.</li><li>Zaman y&ouml;netimi g&uuml;&ccedil;l&uuml;; g&ouml;rev takibini sistemli y&uuml;r&uuml;t&uuml;r.</li><li>T&uuml;rk&ccedil;e yazılı/s&ouml;zl&uuml; iyi (İngilizce zorunlu değil).</li><li>Google Drive/Sheets temel kullanımına h&acirc;kim (takvim, tablo, rapor).</li></ul>ŞirketToronto merkezli, Amazon &amp; Shopify&rsquo;da &ouml;l&ccedil;eklenen spor/fitness markası; veri ve SOP odaklı k&uuml;lt&uuml;r.Koşullar<ul><li>İş T&uuml;r&uuml;: Tam zamanlı</li><li>&Ccedil;alışma şekli: Uzaktan</li><li>Eşit Fırsat ilkesi</li><li>Başvuru: Yukarıdaki &Ouml;n Eleme Formu</li></ul>İş T&uuml;r&uuml;: Tam zamanlı, Yarı zamanlı

Media Marketing (Sosyal Medya & İçerik) — Tam Zamanlı / Uzaktan (Junior)

Qualys

<div><div>Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!</div><div></div><div>
Technical Account Manager</div><div></div><div>
The Technical Account Manager (TAM) is a customer-facing expert responsible for driving customer satisfaction, retention, and growth across channels, distributors, and end-customers. This role requires a blend of technical expertise and business insight to articulate the company's value, manage strategic relationships, and navigate all phases of the sales and procurement lifecycle, including technical validation, deal formalization, renewal management, and opportunity development. The TAM acts as a trusted advisor and success champion, ensuring platform adoption, demonstrating value realization, and advocating for customer needs while coordinating closely with partners and internal teams to achieve account expansion and year-over-year contract renewal.</div><div></div><div>
Key Responsibilities</div><div>
Sales Engineering Activities</div><ul><li>
Technical Validation &amp; Proof: Deliver high-level and detailed technical presentations; conduct compelling Proof-of-Value (PoV) demonstrations; and respond to technical and business queries (including product features and roadmaps).</li><li>
Deal Formalization: Take ownership of generating accurate and persuasive technical content for formal documentation, including responding to RFIs and RFPs.</li></ul><div>
Sales &amp; Renewal Activities</div><ul><li>
Opportunity Development: Proactively identify, qualify, and drive upsell and cross-sell opportunities within the account base, coordinating with partners and distributors to structure value‑driven proposals and bundled offerings for joint customers.</li><li>
Renewal Management: Own and execute the renewal strategy, working directly with the customer and through channel partners to ensure the contract is renewed and expanded year‑over‑year, with clear alignment to procurement timelines, budget cycles, and framework agreements.</li><li>
Pipeline &amp; Forecasting: Manage and update the full opportunity pipeline (CRM) for all expansion, and renewal business, ensuring visibility into the account forecast across direct and channel motions, and providing early insight into upcoming procurement events, tenders, and RFPs.</li><li>
Procurement &amp; Commercial Support: Collaborate with distributors and resellers to support customer procurement processes, including technical inputs to RFPs/RFQs, BoM validation, license mapping, and alignment with purchasing policies and contractual requirements.</li></ul><div>
Customer Success &amp; Advisory Activities</div><ul><li>
Strategic Relationship Management: Maintain and develop strong business and technical relationships at all levels, acting as the customer's primary point of contact, trusted advisor, and success champion.</li><li>
Platform Optimization &amp; Adoption: Perform regular platform health checks and business reviews; share expertise and provide relevant training to maximize customer adoption and utilization.</li><li>
Value Realization &amp; Reporting: Continuously track and report on product utilization, demonstrating and ensuring measurable value delivery against the customer's stated business outcomes.</li><li>
Risk Mitigation &amp; Advocacy: Run enhancement plans for accounts at risk; assist in resolving critical technical issues; and convey customer requirements to Product Management and Engineering as the internal advocate.</li><li>
Strategic Liaison: Conduct regular client visits for relationship building and collaboration; help customers align Qualys solutions with regulatory frameworks (CIS, PCI DSS, VAPT, etc.).</li><li>
Distributor &amp; Partner Engagement: Participate in joint account planning sessions with partners and distributors to align customer success plans, renewal strategies, and expansion roadmap with the customer&rsquo;s security and procurement priorities.</li></ul><div></div><div>
Qualifications</div><div>
The ideal candidates will be self-motivated with strong knowledge of security, compliance and/or monitoring systems and typical business processes.</div><ul><li>
Bachelor's degree with 6-10 years of relevant experience.</li><li>
Excellent English and Arabic, written and oral communication skills.</li><li>
Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports.</li><li>
Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.</li><li>
Knowledge of key technologies and subjects including TCP/IP and networking, Vulnerability Management, Policy Compliance/Audit Tools, Cloud Security, Cloud Technologies, Firewalls, Web App Security, Endpoint Detection and Response, and other relevant enterprise security solutions.</li><li>
Knowledge of Auditing Frameworks would be a plus: CIS, NIST, CobiT, ISO27001, ITIL, NERC-CIP, etc&hellip;</li><li>
An Information Security industry qualification would be a definite plus (e.g. CISSP, CISA).</li><li>
Must possess an excellent work ethic with a&rdquo; make it happen&rdquo; attitude.</li><li>
Good understanding of emerging technologies such as DevOps, Digital Transformation, Artificial Intelligence, Machine Learning, etc...</li><li>
Able to travel throughout the sales territory.</li><li>
Saudi nationality is preferred.</li></ul></div>

Technical Account Manager

Samsara

<div><div>Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations&trade; Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing &mdash; and we are excited to help digitally transform their operations at scale.

Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.</div>
About the role:

As a Samsara Technical Account Manager (TAM), you will build a track record of customer success by leveraging your technical expertise, strong business acumen, strong verbal and written communication skills in English, and a commitment to living by Samsara's core values and operating principles. Your primary responsibilities will be to build and maintain relationships with customers and account teams, develop a technical understanding of your customers' Samsara implementations, transform their technical support experience, update our system of engagement, and contribute to team growth. These activities will enable you to proactively set your assigned customers up for success by optimizing their Samsara platform and mitigating risk with particular care during critical peak events.

As a TAM, you will occasionally be the point of contact for significant incidents, being responsible for the customer's expectations and communications through resolving such incidents. Our TAM is the primary technical interface on behalf of our customers and works closely across internal and external stakeholders, as required, to address customer needs.

This is a remote position open to candidates residing in Bengaluru. The role requires availability to work Central and Eastern time zones, as the primary focus is supporting Samsara's North America Central and East Coast customer base.

You should apply if:
<ul>
<li>You want to impact the industries that run our world: Your efforts will result in real-world impact&mdash;helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.</li>
<li>You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.</li>
<li>You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.</li>
<li>You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.</li>
</ul>
In this role, you will:
<ul>
<li>Transform your assigned customers' support experience through technical proficiency and problem solving. Demonstrate an understanding of Samsara's products, including APIs, hardware, and software troubleshooting.</li>
<li>Act as the primary technical point of contact between Samsara and assigned customers, ensuring their technical requirements and objectives are met.</li>
<li>Develop a comprehensive understanding of our customers' business operations and use this knowledge to align Samsara's solutions with their specific needs. Identify opportunities for additional value and growth while presenting outcomes achieved.</li>
<li>Cultivate solid and long-lasting relationships with technical stakeholders within your customers' organizations. Establish yourself as a technical trusted advisor, advocating for customer interests within Samsara.</li>
<li>Be fluent in English to effectively engage and communicate with a diverse customer base in North America.</li>
<li>Maintain accurate and up-to-date records of customer interactions and activities in our system of engagement.</li>
<li>Actively participate in scaling and building the Technical Account Management team, sharing knowledge and best practices to enhance the team's capabilities.</li>
<li>Be available for occasional travel to customer sites and may need to be online for some after-hour or weekend coverage depending on the customers' needs.</li>
<li>A strong passion for technology and a commitment to continuous learning, with a demonstrated interest in artificial intelligence, machine learning, and their practical applications in a business context.</li>
<li>Champion, role model, and embed Samsara's Operating Values and Principles in how you show up to work.</li>
</ul>
Minimum requirements for the role:
<ul>
<li>Ability to work Central and Eastern time zones, focusing on supporting North America's customers.</li>
<li>Experience: 3 to 5 years of experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of success.</li>
<li>Education: We welcome applications from candidates with a bachelor's degree in a technical field, or those who have gained equivalent expertise through practical experience in areas such as Computer Science, Engineering, or related fields.</li>
<li>Technical Proficiency: Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations. A strong passion for technology and a commitment to continuous learning, including an interest in AI and its applications.</li>
<li>Customer Focus: A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships.</li>
<li>Communication: Strong written and verbal communication skills in English.</li>
<li>Collaborative Spirit: A team player who thrives in a fast-paced environment and works effectively with internal teams to drive customer success.</li>
</ul>
An ideal candidate also has:
<ul>
<li>Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment.</li>
<li>Proven experience leveraging AI tools and methodologies in daily workflows to drive efficiency, generate customer insights, and improve overall customer success.</li>
<li>Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau.</li>
<li>Basic Python coding skills are an asset for providing enhanced technical solutions</li>
</ul><div>
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in '@samsara.com' or '@us-greenhouse-mail.io'. For more information regarding fraudulent employment offers, please visit our blog post here.</div></div>

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