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team leader

Pure Home Real Estate

Overview Pure Home Real Estate had been established in 2011 with the focus at the real estate industry in the emirate of Abu Dhabi, the capital of the United Arab Emirates. The business model that has been adapted is to work with high profile local and international development firms on our and their projects, focus on serving the growing demand in the city to deliver high quality and professionally real estate services and building strategic partnerships with real estate leaders. The team working for Pure Home Real Estate is highly qualified and fully trained group of professionals that possess the principles and the core values to shape the framework for our company and to reach the ultimate business goals. Exceptional expertise coupled with extensive industry knowledge is a reason that makes Pure Home Real Estate the ideal choice to fulfill your needs. The Role Key Responsibilities:<ul><li>Lead and manage a team of real estate agents, providing mentorship, coaching and performance evaluations.</li><li>Drive sales growth by setting and monitoring individual and team goals, KPIs, and sales targets.</li><li>Recruit, onboard and train new agents to ensure team strength and cohesion.</li><li>Support agents in client meetings, negotiations, listings, and closings as needed.</li><li>Monitor market trends and advise the team on pricing strategies and client approach.</li><li>Conduct regular team meetings to share updates, review performance, and reinforce company values and goals.</li><li>Collaborate with the marketing department to develop promotional campaigns and brand visibility.</li><li>Ensure compliance with real estate laws, regulations, and ethical standards.</li><li>Foster a positive and high-performance culture focused on collaboration and client success.</li></ul> Ideal Profile <ul><li>Visa: Own Visa Only</li><li>Holder of UAE Driving license + CAR</li><li>Proven experience as a successful real estate agent and in a leadership or team management role.</li><li>Strong leadership, motivational, and interpersonal skills.</li><li>Solid understanding of the real estate industry, market dynamics, and sales strategies.</li><li>Excellent negotiation, organizational and communication abilities.</li><li>Goal oriented mindset with a passion for coaching and team success.</li></ul> What's on Offer? <ul><li>Competitive bonus structure</li><li>Leadership and performance based incentives</li><li>Ongoing training and career development opportunities</li><li>Administrative and marketing support</li><li>Collaborative and supportive team environment</li></ul><img src="https://www.jobg8.com/Tracking.aspx?XYhBVONonz6PO4UlyfO0Dxc8nGcNLPACh" width="0" height="0" />

Team Leader

Terracotta Outsourcing

<div>
 
 
 Join Terracotta &ndash; Driving Business Growth in Corporate Services :
 
 
 
 
 
 
 Terracotta is a leading outsourcing company in the UAE, offering manpower, visa outsourcing, EOR/PEO, business setup, PRO services, and more across the region. At Terracotta, your voice counts, your ideas matter, and your success is celebrated.
 
 
 
 
 
 
 Position:
 
 Team Leader - Administration
 
 
 
 Reporting to:
 
 Operations Manager
 
 
 
 Department:
 
 Operations
 
 
 
 Location:
 
 Abu Dhabi
 
 
 
 
 
 
 Purpose of the Role:
 
 
 
 The Team Leader &ndash; Administration oversees Admin team and coordinates all administrative activities related to PRO and EOR services. This role ensures effective documentation, audit compliance, process implementation, and interdepartmental coordination to maintain operational excellence. The position acts as a primary escalation point representing Admin Team under Operations Department.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 🔹
 
 Administration &amp; Audit
 
 
 <ul>
 <li>
 Oversee the administration and periodic audit of:
 </li>
 <li>
 EOR (Employer of Record) Services
 </li>
 <li>
 PRO (Public Relations Officer) Services
 </li>
 <li>
 Supplier Management processes
 </li>
 </ul>
 
 🔹
 
 Supervision of Log Management, Document Archiving, and Audit
 
 
 <ul>
 <li>
 Ensure maintenance and accuracy of:
 </li>
 <li>
 Project Log
 </li>
 <li>
 Service Contract Log
 </li>
 <li>
 Job Card Log
 </li>
 <li>
 Employee Log
 </li>
 </ul>
 
 🔹
 
 GulfHR Management
 
 
 <ul>
 <li>
 Manage GulfHR platform updates and ensure data integrity.
 </li>
 </ul>
 
 🔹
 
 Templates Management
 
 
 <ul>
 <li>
 Develop, update, and maintain document templates for operational use.
 </li>
 </ul>
 
 🔹
 
 Validations
 
 
 <ul>
 <li>
 Conduct validation checks for:
 </li>
 <li>
 Job Cards
 </li>
 <li>
 Sales Orders
 </li>
 </ul>
 
 🔹
 
 Reporting
 
 
 <ul>
 <li>
 Prepare and deliver:
 </li>
 <li>
 Weekly and monthly reports as required by Management
 </li>
 </ul>
 
 🔹
 
 TCA Administration
 
 
 <ul>
 <li>
 Oversee:
 </li>
 <li>
 ADNOC Registration &amp; Contracts
 </li>
 <li>
 Client document filing
 </li>
 <li>
 Serve as client point of contact for relevant services
 </li>
 </ul>
 
 🔹
 
 General Administrative Tasks
 
 
 <ul>
 <li>
 Perform:
 </li>
 <li>
 Service Contract&ndash;Sales Order&ndash;Tax Invoice Reconciliation
 </li>
 <li>
 Insurance renewals coordination
 </li>
 <li>
 PRO clients&rsquo; expiry alerts to KAM
 </li>
 <li>
 Follow-ups with stakeholders to ensure task completion
 </li>
 <li>
 Review and implementation of current and new processes
 </li>
 <li>
 Car rental arrangements for staff
 </li>
 </ul>
 
 🔹
 
 Focal Point for Issue Resolution
 
 
 <ul>
 <li>
 Act as the primary contact to resolve issues related to:
 </li>
 <li>
 Invoicing
 </li>
 <li>
 Supplier Payments
 </li>
 <li>
 Payroll
 </li>
 <li>
 Job Cards
 </li>
 <li>
 Accounts Receivable
 </li>
 </ul>
 
 🔹
 
 Cross functional support
 
 
 <ul>
 <li>
 Take up additional tasks or responsibilities as and when required to meet business needs.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Strong leadership and team supervision skills
 </li>
 <li>
 Excellent organizational and multitasking abilities
 </li>
 <li>
 Proficiency in HR systems
 </li>
 <li>
 Strong reporting and analytical skills
 </li>
 <li>
 High attention to detail and accuracy
 </li>
 <li>
 Effective communication and problem-solving skills
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or related field
 </li>
 <li>
 5+ years of experience in Administration within PRO, EOR, or related services
 </li>
 <li>
 Prior experience in managing cross-functional teams is preferred
 </li>
 <li>
 Solid understanding of UAE regulations and administrative processes
 </li>
 <li>
 Preference for candidates with UAE Driving license
 </li>
 <li>
 Team management experience
 </li>
 </ul>
 
 
 
 
 
 Preference:
 
 Immediately available candidates (notice period negotiable within 10&ndash;15 days)
 
</div>

Team Leader - Administration

LAHAB

<div>
 
 About LAHAB:
 
 
 
 LAHAB DEFENCE SYSTEMS manufactures medium and large calibre munitions. We are in the industry with over 25 years of experience in leading defence &amp; security organizations. LAHAB is committed to modernising the entire munitions value chain with its 25+ years of knowledge and experience. We support major defence and security organisations, law enforcement agencies, and sports clients, supplying them with reliable and safe munitions and services.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 The Logistics Team Leader is primarily responsible for Organize Shipment schedules and forwarding arrangements
 </li>
 <li>
 Oversee and manage all logistics operations, ensuring seamless coordination, timely delivery, and compliance with stringent standards and regulations.
 </li>
 <li>
 Lead and manage the logistics department, including planning, organizing, and supervising the movement, coordinating with internal parties (stores, procurement, end user,&hellip;etc.) and external parties (suppliers and customers).
 </li>
 <li>
 Coordinate inbound and outbound shipments, ensuring compliance with defense industry, UAE regulations and security protocols.
 </li>
 <li>
 Develop and implement logistics strategies and processes to optimize inventory management, transportation, and warehousing.
 </li>
 <li>
 Collaborate closely with procurement, production, and quality assurance teams to ensure material availability and on-time delivery.
 </li>
 <li>
 Monitor logistics performance metrics / KPIs, preparing regular reports for the Supply Chain Manager and senior management.
 </li>
 <li>
 Manage logistics staff, including recruitment, training, performance evaluations, and development.
 </li>
 <li>
 Ensure compliance with defense standards (e.g., ITAR, OSHAD,..etc) and maintain all necessary documentation for audits and inspections.
 </li>
 <li>
 Identify and mitigate risks related to logistics operations, including security risks, delays, and cost overruns.
 </li>
 <li>
 Liaise with external vendors, freight forwarders, and customs officials to facilitate smooth transportation and clearance of defense goods.
 </li>
 <li>
 Drive continuous improvement initiatives in logistics workflows, cost reduction, and customer service.
 </li>
 <li>
 Manage budget and resources for the logistics department effectively.
 </li>
 <li>
 Adhere to code of ethics as directed in the Procurement &amp; Contracts Policy.
 
 
 </li>
 </ul>
 To manage the following:
 
 
 <ul>
 <li>
 Coordinate and Communicate with Suppliers and customers for Shipment schedule and arrangements.
 </li>
 <li>
 Coordinate with Custom Clearance staffs to prepare Letters for incoming shipments i.e. NOC, Police Permit, End User Certificate.
 </li>
 <li>
 Prepare custom Exemption, Clearance and Transportation Letter to be handed over to Custom clearance Sr. Officer for submitting to GHQ
 </li>
 <li>
 Coordinate Communicate with Shipping and forwarding agents for the Vessel ETA and Delivery order charges.
 </li>
 <li>
 Negotiate with supplier and shipping companies for maximum free period of all import shipment clearance.
 </li>
 <li>
 Follow up with Suppliers to receive original shipping documents for custom clearance.
 </li>
 <li>
 Communicate with Finance department for arranging Payment for Delivery Order Collection and custom clearance.
 </li>
 <li>
 Handover Original shipping documents to Custom Clearance Sr. officer for arranging to collect Delivery Order and custom clearance.
 </li>
 <li>
 Responsible for arranging Third party Transportation / Equipment&rsquo;s as per requirements
 </li>
 <li>
 Ensuring Zero demurrage / storage payments for all import shipments.
 </li>
 <li>
 Preparation of purchase requisition for Logistic requirements
 </li>
 <li>
 Communicate with Overseas customers for shipment arrangements and documentation.
 </li>
 <li>
 Coordinate with relevant department to prepare Export documentation i.e. Invoice, Packing List, MSDS
 </li>
 <li>
 Ensuring cost effective and reliable on time delivery mode for all outbound freight / shipments
 </li>
 <li>
 Maintain records of all Incoming and Outgoing Shipments
 </li>
 <li>
 Prepare delivery documents i.e. Delivery Note, Goods Issue, Packing list.
 </li>
 <li>
 Ensuring approved scrap movements arrangements are effectively carried out by the scrap dealer and related documents are submitted to finance.
 </li>
 <li>
 Responsible for arranging Logistic Support for Internal department
 </li>
 <li>
 Prepare and Monitor Logistics Department Budget
 </li>
 <li>
 Adhere to code of ethics as directed in the Procurement &amp; Contracts Policy.
 </li>
 <li>
 Perform other tasks &amp; duties as allocated by SCM manager.
 
 
 </li>
 </ul>
 
 Preferred Qualifications and Experience:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Management or Logistic Management
 </li>
 <li>
 Must have good negotiating skills and ability to establish and maintain effective working relation with forwarding agents and transporters
 </li>
 <li>
 Must have ability to work effectively in a multicultural team environment and to deal patiently and tactfully with staff members and others.
 </li>
 <li>
 Must have high degree of accuracy and competency required together with the ability to work systematically and to communicate complex matters both orally and in writing.
 </li>
 <li>
 Fluent in speaking English (Arabic is an advantage)
 </li>
 <li>
 Computer skills &ndash; Ability to use Microsoft Office/ERP
 </li>
 <li>
 Written skills &ndash; conveying information accurately in an appropriate written format, be able to express oneself effectively in writing
 </li>
 <li>
 Attention to detail &ndash; checking for accuracy in one&rsquo;s work, controlling/eliminating errors, showing concern for all areas of a task however small
 
 
 </li>
 </ul>
 
 #LAHAB
 
</div>

Logistics Team Leader

C D General Trading LLC

Job TitleCustomer Service Team LeaderAbout CityDrinksCityDrinks is a distribution company specializing in beverage (including alcoholic‑beverage) products. The Customer Service Team Leader will play a key role in ensuring customers receive high‑quality service, while overseeing the team that handles orders, dispatch, returns, and customer support.Key Responsibilities* Lead, supervise, and manage the customer service team on a daily basis &mdash; assign tasks, manage schedules/rotas or shifts, and ensure adequate coverage.* Coach, train, mentor and develop customer service staff (and possibly dispatch staff) to maintain high standards of customer interaction and operational performance.* Serve as first escalation point for complex or sensitive customer issues &mdash; investigate complaints or problems, decide on resolution actions and ensure timely follow‑up.* Monitor and evaluate team performance metrics (customer satisfaction, service levels, complaint resolution times, workload distribution, etc.), prepare reports for management, and propose improvements.* Ensure proper handling of order processing, returns, exchanges, cancellations or voids &mdash; maintaining records and documentation as per company policies.* Coordinate with other departments (procurement, logistics/dispatch, inventory/warehouse, receiving) to ensure smooth order fulfilment, dispatch, delivery scheduling, and overall customer experience &mdash; bridging customer service and operations.* Contribute to the development and implementation of customer‑service policies, standard operating procedures (SOPs), and best practices aimed at improving efficiency and customer satisfaction.*Maintain data integrity: ensure accurate entry and update of customer and order information in customer‑service or CRM systems, and proper documentation of all interactions and resolutions.Qualifications &amp; Skills- Proven experience in customer service &mdash; ideally several years, with at least 1&ndash;2 years in a supervisory or team‑lead role.- Strong leadership and people‑management skills: ability to motivate, coach, evaluate, and develop staff.- Excellent communication (verbal and written), problem‑solving, and interpersonal skills &mdash; able to handle difficult or escalated customer issues professionally and calmly.- Organizational skills and ability to multitask in a fast‑paced environment; comfort with handling operational duties plus customer service workload.- Familiarity with customer‑service software/CRM systems, order‑processing systems, or dispatch/logistics support tools (preferred).- High school diploma is generally required; further education (e.g. business degree) or relevant certification is a plus.- Flexibility to assist across functions when needed &mdash; e.g. assist dispatch operations, resolve logistics‑related customer complaints, manage returns or exchanges.- Good computer skills are a plus, including MS Office and CRM systems. - Experience with e-commerce business is a plus.What CityDrinks Offers- A key leadership role, with responsibility for an important function (customer service + order fulfilment) in a fast‑paced, dynamic company.- Opportunity for professional development and growth &mdash; training, team management experience, cross‑department collaboration.- Competitive salary and benefits (depending on experience).Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Would you be willing to work in the alcoholic beverages industry?</li><li>Would you be able to start immediately?</li></ul>

Customer Service Team Leader

ENEC Operations

<div>
 
 Manage and communicate all corporate governance policies and processes to monitor and ensure Company&rsquo;s compliance. Facilitate program and project management for all Legal initiatives. Facilitate and monitor the implementation of the Legal and Compliance Function Strategy in alignment with the Enterprise Strategy and Vision by supporting in developing the Key Performance Indicators (KPIs) as well as monitoring, validating and reporting on the progress. Facilitate in attaining as well as monitor the 5 - Year Budget Forecast.
 
 
 
 
 
 Governance and Board of Directors
 
 
 Responsibilities and Accountabilities:
 
 
 &bull; Lead the development, review, and implementation of corporate governance policies and procedures including Board and Board Committees&rsquo; charters, Excellence in Governance, Delegation and Sub Delegation ..etc.
 
 
 &bull; Ensure governance documents align with industry best practices and hierarchy of the governance documents.
 
 
 &bull; Oversee the organization&rsquo;s governance framework, including committee structures and ensure all governance bodies operate effectively and in compliance with the governance documents requirements.
 
 
 &bull; Provide guidance and advice to internal stakeholders on corporate governance framework to ensure compliance with and all Governance documents.
 
 
 &bull; Lead Risk Assessment by Identifying potential legal and regulatory gaps associated with the organization&rsquo;s operations according to the existing governance documents and suggest mitigation plans
 
 
 &bull; Regularly monitor compliance with governance policies and legal requirements and prepare and present reports on governance performance and compliance status to General Counsel and senior management.
 
 
 &bull; Facilitate all duties and activities related to Secretary to the Board of Directors.
 
 
 &bull; Oversee the preparation, collation, and distribution of Board agendas, meeting information packs, minutes, reports, and timelines; manage subsequent actions, liaise with other committees' secretaries as needed, and handle meeting notifications, correspondence, and updates or changes.
 
 
 &bull; Coordinate the logistical and administrative support for visits by Joint Venture Board members to locations like ENEC Operations Head Quarters (HQ) and the Barakah Nuclear Power Plant (BNPP), in addition to the arrangement of accommodation, transport, hospitality, security clearances, etc. and seek the opportunities to elevate the experience of every visit.
 
 
 &bull; Manage BOD submissions and prepare the resolutions to be reviewed by Board secretary and to be presented to the Board.
 
 
 
 
 
 
 
 
 Strategic and Operational Planning
 
 
 Responsibilities and Accountabilities:
 
 
 &bull; Oversee the development of the Legal Function 5-year integrated business plan for implementing the needs of the Function by submitting Business Cases for additional resources/ services needed by the Function to achieve their objectives.
 
 
 &bull; Ensure the dependencies of the legal integrated business plan with other Enterprise support functions are align on all needed requirements.
 
 
 &bull; Set up roll out plans for implementing and disseminating KPIs derived from the strategies to the Legal Function, which in turn would translate to objectives.
 
 
 &bull; Facilitate and support on manpower planning for the Function and monitor it on a regular basis to ensure
 
 
 
 
 
 'Performance and Report Management
 
 
 Responsibilities and Accountabilities:
 
 
 &bull; Monitor the gathering, consolidation, verification and analysis of data required to measure KPIs, service improvements and performance reports.
 
 
 &bull; Oversee and carry out the process of identifying and addressing business performance issues and operational challenges by developing and executing a detailed action plan.
 
 
 &bull; Conduct regular management review sessions including the quarterly performance reviews to assess and monitor the function performance, business and tactical plans and initiatives and actions to ensure integration with risk, financial management and audit.
 
 
 &bull; Ensure the completion of the lessons learned, benchmarking and self-assessment initiatives to meet department and Enterprise expectations.
 
 
 &bull; Oversee the implementation of all operational plans to ensure they occur as scheduled.
 
 
 &bull; Ensure the Legal &amp; Compliance Risks are monitored, maintained and mitigated in liaison with the Enterprise Risk Management (ERM) Department.
 
 
 
 
 
 Budget &amp; Procurement
 
 
 Responsibilities and Accountabilities:
 
 
 &bull; Facilitate the Function&rsquo;s budgeting and monitor the Financial Performance to ensure effective budget utilization within the approved Budget.
 
 
 &bull; Manage the submission of the monthly accruals and invoices to Finance.
 
 
 &bull; Lead the development and submission of the Annual Procurement Demand Plan and Report the PRs status on monthly basis.
 
 
 &bull; Manage Legal Department's corporate credit card, prepare and submit the invoices and cash journals monthly to the Finance team.
 
 
 
 
 
 
 
 
 Minimum Requirement -
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Quality management, Governance, Strategic Planning Management or Relevant Field.
 
 
 &bull; 6 years of relevant experience.
 
 
 
 
 
 
 
 
 Preferred -
 
 
 &bull; Master&rsquo;s degree in governance, Quality management/ Strategic Planning/ Management)
 
 
 &bull; 10 years of relevant experience.
 
 
 
</div>

Legal Affairs and Governance Team Leader

Capital Motion

Job posted on 15/09/2025Location: Functional - Front of HouseDepartment: FRONT OF HOUSEDesignation: GUEST EXPERIENCE LEADEntity: Number of Position(s) 1Openings Valid Till: 31/10/2025 Company Description Capital Motion owns and operates some of the leading licensed restaurants in the UAE and we are currently hiring. Our available jobs are related to restaurant operations, including F&B service, waitresses/waiters, hostesses, kitchen and bar operations as well as venue management. All our jobs offer a complete package with residence visa, accommodation, transportation, annual paid vacation, health insurance in addition to basic salary. Job Description The Trilogy by Buddha-Bar is seeking a passionate and service-driven Guest Experience Lead to oversee front-of-house operations and elevate the guest journey across our high-end restaurant and lounge venues. This role is central to ensuring exceptional service delivery, driving sales, leading the hostesses team, and coordinating group bookings and events. The ideal candidate will be a confident leader with a strong background in restaurant hospitality, guest relations, and sales. Key Responsibilities <ul> <li>Guest Relations & Front-of-House Leadership: Lead and inspire the hostess and reception teams to deliver a warm, professional, and seamless welcome.</li> <li>Handle VIP guests, special requests, and feedback with discretion and care.</li> <li>Supervise and schedule hostesses to ensure optimal front-of-house coverage.</li> <li>Support reception operations, ensuring smooth guest check-in and seating flow.</li> <li>Manage and confirm group bookings, coordinating with kitchen and service teams.</li> <li>Handle private dining and event inquiries, ensuring all details are captured and executed.</li> <li>Take and manage reservations via phone, email, and online platforms.</li> <li>Monitor reservation trends and adjust seating plans to maximize occupancy.</li> <li>Collaborate with marketing and sales teams to promote special events and packages.</li> <li>Ensure all guest interactions reflect the brand's standards and hospitality ethos.</li> </ul> Reservations & Booking Management <ul> <li>Oversee the reservations process, ensuring accurate and efficient handling of individual and group bookings.</li> <li>Coordinate with the reception and events teams to manage table allocations and guest flow.</li> <li>Maintain reservation systems and guest databases, ensuring up-to-date and accurate records.</li> </ul> Sales & Upselling <ul> <li>Drive revenue through upselling dining experiences, packages, and special offerings.</li> <li>Collaborate with the sales and marketing teams to convert leads into bookings and repeat visits.</li> <li>Identify and act on opportunities to enhance guest spend and satisfaction.</li> </ul> Group Bookings & Event Coordination <ul> <li>Manage group reservations and private dining events from inquiry to execution.</li> <li>Liaise with internal departments (kitchen, bar, operations) to ensure smooth event delivery.</li> <li>Ensure all guest requirements are met and expectations exceeded.</li> </ul> Team Management & Support <ul> <li>Train and supervise hostesses and reception staff.</li> <li>Develop team schedules, ensure grooming standards, and uphold service protocols.</li> <li>Foster a positive, guest-centric team culture.</li> </ul> Safety and Security <ul> <li>Report work-related accidents or injuries immediately to the manager/supervisor.</li> <li>Follow safety and security policies to maintain a clean, safe, and secure environment.</li> <li>Identify and correct unsafe work procedures or conditions.</li> <li>Use proper equipment and PPE and follow correct lifting procedures.</li> <li>Follow emergency procedures for evacuations, medical emergencies, and natural disasters.</li> <li>Safely operate and store tools, equipment, and machines.</li> <li>Complete required safety training and certifications.</li> </ul> Policies and Procedures <ul> <li>Protect the privacy and security of guests and coworkers.</li> <li>Follow company and department policies and procedures.</li> <li>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li> <li>Maintain confidentiality of proprietary materials and information.</li> <li>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</li> <li>Perform other reasonable job duties as requested by Supervisors.</li> </ul> Communication <ul> <li>Speak to guests and co-workers using clear, appropriate and professional language.</li> <li>Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li> </ul> Working with Others <ul> <li>Support all co-workers and treat them with dignity and respect.</li> <li>Develop and maintain positive and productive working relationships with other employees and departments.</li> <li>Partner with and assist others to promote an environment of teamwork and achieve common goals.</li> </ul> Physical Tasks <ul> <li>Read and visually verify information in a variety of formats.</li> <li>Stand, sit, or walk for extended periods.</li> <li>Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and over 50 pounds with assistance.</li> <li>Grasp, turn, and manipulate objects of varying size and weight with dexterity.</li> <li>Move over sloping, uneven, or slippery surfaces.</li> <li>Move up and downstairs and/or service ramps.</li> <li>Reach overhead and below the knees, including bending, twisting, pulling, and stooping.</li> </ul> Qualifications <ul> <li>Minimum 3-5 years of experience in guest relations, restaurant hospitality, or front-of-house management.</li> <li>Strong background in reservations, sales, or event coordination.</li> <li>Excellent communication, leadership, and interpersonal skills.</li> <li>Proficiency in reservation systems and MS Office.</li> <li>Fluent in English; additional languages are a plus.</li> <li>Experience in luxury or high-end restaurant environments preferred.</li> </ul> Other <ul> <li>Performs other related tasks as assigned by management.</li> <li>Complies with Capital Motion policies and procedures.</li> </ul> Additional Information <ul> <li>The work location is Yas Island, Abu Dhabi.</li> <li>Please ensure you are willing and able to work within the Abu Dhabi area before applying.</li> </ul>

GUEST EXPERIENCE LEAD

Sheikh Shakhbout Medical City - SSMC

<div>
 
 
 JOB DESCRIPTION
 
 
 
 
 The Charge nurse is responsible for the overall daily operations and smooth and efficient patient flow within the clinical area. The Charge nurse coordinates daily administrative duties, including schedules, assignments and patient care. The Charge nurse carries out their duties by adhering to the highest standards of ethical and moral conduct, acts in the best interest of the patient, and fully supports the mission, vision, and values of SSMC. The Charge nurse shall have the knowledge of health care systems, demonstrate the ability to interact, relate to/ work with, and support the activities of a diverse multidisciplinary workforce. They also acts as the clinical resource person in their work unit and ensures that the staff delivers care professionally. The Charge Nurse delegates assignments and provides supervision for the support staff in accordance with their level of training and the patient&rsquo;s acuity.
 
 
 
 
 RESPONSIBILITIES
 
 
 
 
 <ul>
 <li>
 Demonstrates competence in the assessment, planning, implementation and evaluation of patient care needs.
 </li>
 <li>
 Collaborates with the interdisciplinary team to provide patient and family-centered care.
 </li>
 <li>
 Liaises with the Nurse Manager/Nurse Supervisor to ensure the patient care load is addressed with the appropriate staffing and skill mix in an environment that is safe for the patient and nurse.
 </li>
 <li>
 Ensures the nursing staff works within their capacity, experience, training and scope of practice.
 </li>
 <li>
 Monitors staff performance, providing regular constructive feedback, coaching, guidance and support to team members on the shift.
 </li>
 <li>
 Monitors and coordinates effective and efficient utilization of human resources, consumables and equipment.
 </li>
 <li>
 Responsible for monitoring direct and indirect patient care to achieve an optimum patient outcome.
 </li>
 <li>
 Coordinates referrals and utilizes available resources for the provision of comprehensive care.
 </li>
 <li>
 Administers medications according to organization policies and procedures.
 </li>
 <li>
 Collaborates with Pharmacy services to ensure the provision of medication needs of the
 
 
 </li>
 </ul>
 unit.
 
 
 <ul>
 <li>
 Assists with all levels of emergencies according to the organization&rsquo;s policies and procedures.
 </li>
 <li>
 Provides guidance and advice to the patient care team on clinical and administrative matters.
 </li>
 <li>
 Facilitates effective communication between the patient, family and the interdisciplinary health care team as required.
 </li>
 <li>
 Liaises with other health care providers as necessary to ensure appropriate and timely interventions for patients and for discharge planning.
 </li>
 <li>
 Provides a comprehensive clinical handover/report as required to ensure patient safety.
 </li>
 <li>
 Attends patient care rounds, communicates, and updates the attending healthcare provider on changes in the patient&rsquo;s condition.
 </li>
 <li>
 Communicates with the patient care team about ongoing changes in patient&rsquo;s plan of care and unit activity.
 </li>
 <li>
 Monitors and evaluates unit operations and services in order to identify problems and takes a lead role in improving systems and safe patient care.
 </li>
 <li>
 Participates in interdisciplinary teams and performance improvement projects.
 </li>
 <li>
 Ensures provision of a clean and safe working environment that minimizes risks to patients, visitors, and staff.
 </li>
 <li>
 Identifies faulty and defective equipment and furniture and takes corrective action.
 </li>
 <li>
 Delegates to the nursing team in response to an emergency.
 </li>
 <li>
 Identifies learning needs of the junior staff on the unit in conjunction with the Clinical Resource Nurse and Manager and assists with the implementation of educational activities.
 </li>
 <li>
 Mentors and trains new staff while providing support and guidance to all staff members.
 </li>
 <li>
 Performs other related duties as assigned by the unit manager.
 
 
 </li>
 </ul>
 Accountabilities
 
 
 <ul>
 <li>
 Responds to all levels of emergencies according to the organizations policies and procedures
 </li>
 <li>
 Monitors clinical care to ensure clinical standards are met. Identifies variances and initiates corrective measures as required
 </li>
 <li>
 Promotes and audits compliance with the organization&rsquo;s Infection Control policies
 </li>
 <li>
 Monitors and audits compliance with organization documentation standards
 </li>
 <li>
 Reports Adverse Drug Reactions (ADR&rsquo;s) and Medication errors in accordance with organization policy.
 </li>
 <li>
 Identifies, investigates, reports, and implements corrective action for incidents or complaints as appropriate. Completes appropriate documentation according to organization policy.
 </li>
 <li>
 Ensures that on a shift basis at the unit level, the monitoring, replacement, storage and administration of Narcotic and Controlled Drugs are in accordance with Ministry of Health and DOH Narcotic Policies and Procedures.
 </li>
 <li>
 Demonstrates evidence of mandatory and unit-specific competencies completion, accredited and non-accredited Continuing Nursing Education (CNE) Units DOH and organization requirements and ongoing professional development in leadership and management.
 </li>
 <li>
 Maintains own Professional Portfolio as per DOH policy.
 
 
 </li>
 </ul>
 
 
 QUALIFICATIONS
 
 
 
 
 Experience :-
 
 
 
 Required:
 
 
 
 <ul>
 <li>
 NLT 6 years clinical experience post qualification in an appropriate &amp; relevant healthcare settings And
 </li>
 <li>
 NLT 2 years&rsquo; experience as a team leader in a particular unit
 
 
 </li>
 </ul>
 
 Desired:
 
 
 
 <ul>
 <li>
 N.A.
 
 
 </li>
 </ul>
 Educational Qualification: Required:
 
 
 <ul>
 <li>
 Bachelor degree in nursing OR
 </li>
 <li>
 Degree in Nursing (minimum two (2) years course duration) AND Registration as a Registered Nurse from Canada, USA, UK, Ireland, South Africa, New Zealand, and Australia
 </li>
 <li>
 AND valid/current national license.
 </li>
 <li>
 AND BLS
 
 
 </li>
 </ul>
 
 Desired:
 
 
 
 <ul>
 <li>
 ACLS, PALS relevant to area of specialty.
 </li>
 </ul>
</div>

Charge Nurse-Tower D5- Medical Intensive Care Unit (MICU)

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