team leader

eClerx

<div>
 
 Team Leader Job Description
 
 
 
 
 
 
 
 Job Title:
 
 Team Leader
 
 
 
 
 
 Department:
 
 Operations
 
 
 
 Reports to:
 
 Ops Manager or Team Manager
 
 
 
 Direct Reports:
 
 
 <ul>
 <li>
 Contact Center Agents
 </li>
 </ul>
 
 
 Hours:
 
 Full Time with shiftwork.
 
 
 
 Location:
 
 Cairo, Egypt
 
 
 
 
 
 Primary Responsibilities
 
 
 
 
 
 The Team Leader is responsible for achieving employee, customer, client satisfaction through effective people leadership and coaching.
 
 <ul>
 <li>
 The Team Leader will motivate and lead 15 &ndash; 17 Contact Center Agents. The primary objective of the TL is to meet and exceed set targets through managing the operational performance of his/her team.
 </li>
 <li>
 Ensure that all Agents are familiar with the business targets and monitor the KPI&rsquo;s assigned to them and provide constant feedback in order to assist Agents in attaining targets.
 </li>
 <li>
 Communicate clear expectations with each Agent to ensure that they have the tools, knowledge and coaching required to meet the business objectives.
 </li>
 <li>
 Review and assess performance reports. Advise Agents regarding their on-going professional development.
 </li>
 <li>
 Manage and keep up to date the applications, databases and documentation corresponding to the TL&rsquo;s areas of responsibility.
 </li>
 <li>
 Manage shrinkage to ensure the business is not impacted
 </li>
 <li>
 Take full responsibility and action on disciplinary matters as determined by and in consultation with the management team.
 </li>
 <li>
 Assist with any payroll matters to ensure ongoing accuracy of the Agents pay and supporting documentation.
 </li>
 <li>
 Manage the implementation and compliance of the company&rsquo;s policies and procedures.
 </li>
 <li>
 Coach for success. Complete no less than four (4) side-by-side coaching/monitoring sessions, with documentation per month per Agent.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualification, Experience &amp; Skills
 
 
 
 
 <ul>
 <li>
 Holds a university/college degree with 2+ years of team management experience in a Cable and/or Telecommunications Call Center.
 </li>
 <li>
 Proven and successful track record of effective people leadership within a customer relationship management (CRM) environment.
 </li>
 <li>
 Good understanding of CRM, Medallia and contact center best practices.
 </li>
 <li>
 Ability to set and focus on clear objectives and priorities.
 </li>
 <li>
 Previous experience in a performance driven environment.
 </li>
 <li>
 Excellent communications skills when writing, speaking and presenting to all stake holders.
 </li>
 <li>
 Strong negotiation, interpersonal, written and oral communications skills &ndash; including presentation skills.
 </li>
 <li>
 Additional responsibilities may be added as the needs of the business change and expand.
 </li>
 </ul>
 
 
 
 
 
 We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
 
 
</div>

Team Leader

V Group Limited

<div><div>Vacancy No<div> VN15260</div></div> 
<div>
Employment Type<div> Permanent</div></div> 
<div>
Location Country<div> India</div></div> 
<div>
Work Location<div> Mumbai</div></div> 
<div>
Who are V?<div> As a global leader in ship management and marine services, we add value to a vessel&rsquo;s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.</div></div> 
<div>
Overall Purpose of The Job<div><div><div>
The Team Leader is responsible for managing a team; ensuring team members deliver performance that meets or exceeds the required performance levels in terms of quality and efficiency; serves as a point of escalation for issues and drives issues to resolution; generates ideas for and participates in process improvement opportunities and team members development</div></div> 
</div></div> 
<div>
Key Responsibilities and Tasks<div><div><div><ul><li>
Direct supervision and provide leadership to his/ her team on day-to-day responsibilities, motivate team to achieve highest level of quality, efficiency and meet or exceed all goals. Build a culture of continuous improvement.</li><li>
Enable accurate accounting and service delivery with highest level of quality and timely ensuring compliance, approval verification and quality control review</li><li>
Ensure all accounting policies and controls are implemented</li><li>
Timely monitor and manage reporting of all performance indicators specific to his/her team.</li><li>
Facilitate timely issue resolution, including escalation in accordance with governance structure.</li><li>
Work with other team leaders to ensure that department is meeting or exceeding performance levels.</li><li>
Reconcile Statements of Account (SOA) with clients and coordinate appropriate billing actions.</li><li>
Review and interpret contracts to accurately update key terms in the ERP system.</li><li>
Act as a liaison between customers and internal departments to address and resolve team queries.</li><li>
Resolve complex invoicing issues with a focus on accuracy and client satisfaction.</li><li>
Provide accurate forecasting and financial insights to support the General Ledger (GL) team.</li><li>
Identify and present solutions for process improvements</li><li>
Provide internal and external audit support, as required</li><li>
Foster communication and teamwork within and across organizational boundaries</li><li>
Develop skill sets of team members to be ready for future opportunities</li><li>
Retain top talent in the team and provide platform for growth</li><li>
Any other duties or responsibilities assigned by the line manager</li></ul></div></div> 
</div></div> 
<div>
What can I expect in return?<div> V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.</div></div> 
<div>
Essential<div><div><div><ul><li>
University Graduate or MBA with a major in finance, business, or accounting</li><li>
8+ years of Domain Expertise</li><li>
Experience in reconciliation and invoicing</li><li>
Experience in interfacing with business operational customers and Controllers</li><li>
Must have at least 2-3 years of people management experience</li><li>
Extrovert and Good Inter-Personal relationship</li><li>
Ability to strike conversation with clients and internal stakeholders</li><li>
Ability to manage a diverse group of skill sets in a delivery centre environment</li><li>
Strong communication skills</li><li>
The role requires strong collection background and escalation point to handle difficult customer</li><li>
Ability to portray professionalism and confidence to customers/stakeholders via phone and e-mail</li><li>
Strong organizational and time management skills</li><li>
Ability to multi-task and handle large volume of work efficiently and accurately</li><li>
Demonstrate high ethical standards</li></ul></div></div> 
</div></div> 
<div>
Desirable<div></div><div> 
</div></div> 
<div>
Applications Close Date<div> 28 Dec 2025</div></div></div>

Intelcia

Team Leaders We're Hiring! Team Leaders - Customer Service (B2/B2+ English) - IntelciaAbout Intelcia:Intelcia is a global outsourcing leader with 20+ years of experience, 35,000+ employees, and 85+ operational centers worldwide. We&rsquo;re on a mission to become a Top 10 global outsourcing player by 2025&mdash;and we need talented leaders like you to help us get there!Location: [Sheikh Zayed, Walk of Cairo]Type: Full-timeYour Role:As a Team Leader, you&rsquo;ll guide a team of customer service agents to deliver exceptional support while driving performance, coaching talent, and ensuring smooth operations.Key Responsibilities:- Lead, motivate, and coach a team of customer service reps (1:1s, team meetings).- Monitor KPIs, identify improvement areas, and implement action plans.- Ensure compliance with company policies and handle administrative tasks (attendance, scheduling).- Resolve customer escalations and conflicts with a problem-solving mindset.- Prepare performance reports and communicate updates to management.Who We&rsquo;re Looking For:Language Skills:Fluent English Speakers (B2+ level)Experience:-1 year as a Team Leader/Supervisor (customer service, outsourcing, or BPO).-Experience tracking KPIs and coaching teams. *Gaming* background is a MUST.- Soft Skills:Strong leadership and communication (Arabic is primary).-Customer-first attitude and stress management.Basic Excel/Word skills (for reporting).Why Join Intelcia?Global impact with local flexibility.Growth opportunities in a fast-expanding company.Supportive culture where your leadership makes a difference.How to Apply:Ready to lead and grow? Apply now or tag someone who&rsquo;d be a great fit!Email: Menna.allah@intelcia.com or WA: +201103350580Job Types: Full-time, PermanentPay: From E&pound;22.00 per month

Averrastar Properties.LLC.S.O.C

Team Leader &ndash; Real Estate (Experienced)Location: Dubai, UAE Job Type: Full-time |Salary+CommissionAbout the Role:We are seeking an experienced and dynamic Team Leader to lead and mentor our real estate agents. The ideal candidate will have a proven track record in sales, strong leadership qualities, and a deep understanding of the UAE real estate market. You will be responsible for building a high-performing team, driving sales targets, and ensuring client satisfaction.Key Responsibilities:<ul><li>Lead, motivate, and mentor a team of real estate agents to achieve individual and team sales goals.</li><li>Recruit, train, and develop new agents to ensure consistent performance.</li><li>Oversee daily operations, monitor market trends, and implement effective sales strategies.</li><li>Build and maintain strong client relationships and ensure exceptional service standards.</li><li>Conduct regular meetings, performance reviews, and sales coaching sessions.</li><li>Manage property listings, marketing, and negotiations to close successful deals.</li></ul>Requirements:<ul><li>Minimum 2&ndash;3 years of experience in UAE real estate (brokerage or sales leadership).</li><li>Proven success in leading a sales team within the real estate sector.</li><li>RERA certification (preferred or willing to obtain).</li><li>Excellent communication, negotiation, and leadership skills.</li><li>Strong knowledge of Dubai property laws, developers, and current market trends.</li><li>Ability to work under pressure and achieve sales targets.</li></ul>Benefits:<ul><li>Attractive commission structure with performance-based incentives.</li><li>Opportunity to build and grow your own team.</li><li>Supportive work environment with marketing and administrative support.</li><li>Career growth opportunities within the company.</li></ul>Interested candidates can DM us on WhatsApp at +971 52 389 0627 to apply or learn more.Job Types: Full-time, Permanent, ContractPay: AED4,000.00 - AED7,000.00 per month

Spectrum Solution W.L L

Job Title: Team Leader &ndash; Ooredoo Fiber Field SalesLocation: Doha, QatarJob Type: Full-TimeAbout the Role: We are looking for a dynamic Team Leader to drive and manage our field sales operations for Ooredoo Fiber. The ideal candidate will have strong leadership skills, operational expertise, and a proven track record in team management.Key Responsibilities:<ul><li>Lead, coach, and manage a team of field sales agents.</li><li>Monitor team performance and prepare operational reports.</li><li>Ensure targets for Ooredoo Fiber sales are met.</li><li>Provide guidance and support to team members to improve productivity.</li><li>Maintain effective communication with internal departments and stakeholders.</li></ul>Requirements:<ul><li>Previous experience as a Team Leader or in a leadership role. (2-5 years)</li><li>Field sales experience, preferably with Ooredoo Fiber or similar services.</li><li>Excellent communication and interpersonal skills.</li><li>Proficient in Microsoft Excel and general computer applications.</li><li>Strong organizational and problem-solving abilities.</li></ul>Benefits:<ul><li>Competitive salary</li><li>Training and career growth opportunities</li></ul>How to Apply: Interested candidates can apply directly through Indeed with an updated CV highlighting relevant experience.Job Type: Full-timeApplication Question(s):<ul><li>Valid QID </li><li>Immediate Joining </li></ul>Language:<ul><li>Hindi, English, Arabic (not mandatory) (Preferred)</li></ul>

Fresh Horticultural Careers

Team Leader reporting to assistant /contract manager Your role will be to effectively supervise your team through the day-to-day activities, ensuring that the requirements of the client and the job specification are fully met for the enjoyment, recreation and safety of the site, employees and visitors. You will provide support to the Assistant / Contract Manager in relation to the team compliance of company procedures and policies. Duties Manage your attendance via the TMS system; report any absences/ holidays to your line manager To have a great understanding and in-depth knowledge of the clients contractual terms and conditions. To effectively supervise your team and ensure that activities and tasks are undertaken to the highest possible safety standards and in accordance with the contractual terms and KPIs. To supervise and work as part of the team with the aim of ensuring productive working relationships within the team, with other site employees, managers, clients, members of the public and end users. To ensure that hand/ power tools and all grounds maintenance equipment, machinery and vehicles for your team are kept in good working order and stored safely and securely. Ensuring that all routine maintenance is carried out and escalate any major technical problems to the Assistant/ Contract Manager or the workshop. To liaise with the client in a professional manner, handling any issues and requests efficiently and in accordance with company procedure and policies. Supervise and assist with hard and soft landscaping projects, where appropriate. Participate in and conduct employee and other meetings, ensuring that records are completed in accordance with company procedure and policies. Provide a supportive and visible presence for your team, the client and end users. Set a positive example to others by complying with all company and site procedures and regulations. Train less experienced employees on the job at the request of the Assistant/ Contract Manager. The above list of job duties is not exhaustive, and other adhoc duties may be required. Health, Safety and Hygiene Follow correct working practices in use of equipment and materials, specifically in relation to COSHH and Risk Assessments and adopt safe working practices to always safeguard the safety of others as well as oneself. Always wear correct PPE, adhering to the company standard as set out in the Employee Handbook. Report all Near Misses and/or accidents to the Assistant/ Contract Manager. Always maintain a high degree of security, if you are a key holder, whilst working you will be expected to follow correct access procedures to buildings and not infringe on any data protection regulations. Training Attend Company/Site induction. Attend individual and team, monthly training as directed Participate in own training and personal development to improve ability and effectiveness to carry out your duties. Relevant Experience Ability to carry out all duties and responsibilities of this post, including:<ul> <li>Horticultural knowledge desirable</li> </ul> <ul> <li>Excellent time management, punctual and reliable.</li> </ul> <ul> <li>Good interpersonal skills for dealing with clients and colleagues.</li> </ul> <ul> <li>Capable of working as part of a team and on your own</li> </ul> <ul> <li> Training - ability to follow correct and safe working practices in use of equipment. </li> </ul> <ul> <li> Evidence of personal and professional development. </li> </ul>

Pure Home Real Estate

Overview Pure Home Real Estate had been established in 2011 with the focus at the real estate industry in the emirate of Abu Dhabi, the capital of the United Arab Emirates. The business model that has been adapted is to work with high profile local and international development firms on our and their projects, focus on serving the growing demand in the city to deliver high quality and professionally real estate services and building strategic partnerships with real estate leaders. The team working for Pure Home Real Estate is highly qualified and fully trained group of professionals that possess the principles and the core values to shape the framework for our company and to reach the ultimate business goals. Exceptional expertise coupled with extensive industry knowledge is a reason that makes Pure Home Real Estate the ideal choice to fulfill your needs. The Role Key Responsibilities:<ul><li>Lead and manage a team of real estate agents, providing mentorship, coaching and performance evaluations.</li><li>Drive sales growth by setting and monitoring individual and team goals, KPIs, and sales targets.</li><li>Recruit, onboard and train new agents to ensure team strength and cohesion.</li><li>Support agents in client meetings, negotiations, listings, and closings as needed.</li><li>Monitor market trends and advise the team on pricing strategies and client approach.</li><li>Conduct regular team meetings to share updates, review performance, and reinforce company values and goals.</li><li>Collaborate with the marketing department to develop promotional campaigns and brand visibility.</li><li>Ensure compliance with real estate laws, regulations, and ethical standards.</li><li>Foster a positive and high-performance culture focused on collaboration and client success.</li></ul> Ideal Profile <ul><li>Visa: Own Visa Only</li><li>Holder of UAE Driving license + CAR</li><li>Proven experience as a successful real estate agent and in a leadership or team management role.</li><li>Strong leadership, motivational, and interpersonal skills.</li><li>Solid understanding of the real estate industry, market dynamics, and sales strategies.</li><li>Excellent negotiation, organizational and communication abilities.</li><li>Goal oriented mindset with a passion for coaching and team success.</li></ul> What's on Offer? <ul><li>Competitive bonus structure</li><li>Leadership and performance based incentives</li><li>Ongoing training and career development opportunities</li><li>Administrative and marketing support</li><li>Collaborative and supportive team environment</li></ul><img src="https://www.jobg8.com/Tracking.aspx?XYhBVONonz6PO4UlyfO0Dxc8nGcNLPACh" width="0" height="0" />

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