team manager

NBKC Bank

<p></p><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Customer Experience Team Manager</b></h1><p><b>
Kansas City, MO | @Flex (Hybrid) </b><b>Monday&ndash;Friday Schedule with Occasional Saturdays</b></p><h3 class="jobSectionHeader"><b>
Lead a Team. Elevate the Experience. Make an Impact.</b></h3><p>
At <b>nbkc bank</b>, we're committed to creating remarkable experiences for our customers and our employees. We're looking for a <b>Customer Experience Team Manager</b> who is passionate about developing people, solving problems, driving operational excellence, and delivering exceptional customer service.</p><p>
In this role, you'll lead a team of Customer Experience Specialists, helping them succeed through coaching, mentorship, and ongoing development. You'll play a key role in ensuring customers receive outstanding support while fostering a collaborative, high-performing team culture.</p><p>
If you're a customer-focused leader who enjoys empowering others, improving processes, and making a meaningful impact every day, we'd love to meet you.</p><h2 class="jobSectionHeader"><b>
What You'll Do</b></h2><h3 class="jobSectionHeader"><b>
Lead &amp; Develop a High-Performing Team</b></h3><ul><li>
Manage, coach, and motivate a team of 5&ndash;6 Customer Experience Specialists.</li><li>
Set clear goals, expectations, and performance standards.</li><li>
Recruit, onboard, and train new team members.</li><li>
Conduct performance evaluations and provide ongoing feedback and development opportunities.</li><li>
Foster a positive, engaging, and collaborative work environment where employees can thrive.</li></ul><h3 class="jobSectionHeader"><b>
Deliver Exceptional Customer Experiences</b></h3><ul><li>
Oversee daily operations to ensure service levels and team objectives are consistently met.</li><li>
Support team members in handling customer inquiries with professionalism, empathy, and efficiency.</li><li>
Identify performance trends and coaching opportunities that improve customer satisfaction.</li><li>
Help maintain and elevate nbkc's exceptional customer service standards.</li></ul><h3 class="jobSectionHeader"><b>
Resolve Complex Customer Issues</b></h3><ul><li>
Serve as an escalation point for challenging customer situations.</li><li>
Partner with internal teams to quickly resolve complaints and service concerns.</li><li>
Drive solutions that balance customer advocacy with business objectives and risk management.</li></ul><h3 class="jobSectionHeader"><b>
Ensure Operational Excellence &amp; Compliance</b></h3><ul><li>
Promote adherence to all banking regulations, security standards, policies, and procedures.</li><li>
Assess risk and exercise sound judgment when making decisions.</li><li>
Handle confidential information with discretion and professionalism.</li><li>
Stay informed of regulatory changes and ensure team practices remain compliant.</li><li>
Contribute to process improvements and operational efficiencies across the Customer Experience function.</li></ul><h2 class="jobSectionHeader"><b>
What You'll Bring</b></h2><h3 class="jobSectionHeader"><b>
Required Qualifications</b></h3><ul><li>
High school diploma or GED.</li><li>
2+ years pf experience supervising or managing employees in a call center setting, including responsibility for performance, quality, and employee development.</li><li>
3&ndash;5 years of banking experience.</li><li>
Previous supervisory, team lead, or management experience preferred.</li><li>
Strong knowledge of banking products, services, systems, policies, and procedures.</li><li>
Exceptional customer service and relationship-building skills.</li><li>
Strong problem-solving, critical thinking, and decision-making abilities.</li><li>
Experience coaching and developing employees.</li><li>
Ability to work collaboratively in a fast-paced, team-oriented environment.</li></ul><h3 class="jobSectionHeader"><b>
You'll Stand Out If You Have</b></h3><ul><li>
A passion for developing and motivating teams.</li><li>
The ability to identify customer needs while effectively managing risk.</li><li>
Experience working in a complex, multi-functional banking environment.</li><li>
Strong sales and relationship management skills.</li><li>
Proficiency with Microsoft Office applications.</li><li>
Excellent written and verbal communication skills.</li><li>
Strong attention to detail and accuracy.</li></ul><h2 class="jobSectionHeader"><b>
Why Join nbkc?</b></h2><p>
Lead and develop a talented customer experience team</p><p>
Make a direct impact on customer satisfaction and team success</p><p>
Enjoy a flexible hybrid work environment</p><p>
Collaborate with an innovative and people-focused organization</p><p>
Grow your leadership skills while helping shape the customer experience</p><h3 class="jobSectionHeader"><b>
Ready to Lead the Experience?</b></h3><p>
If you're a leader who is energized by coaching others, delivering exceptional customer service, and creating positive outcomes for both customers and employees, we encourage you to apply.</p></div></div></div></div></div></div></div><p><b>
Work Environment</b></p><p>
This is a hybrid role (@Flex) based out of our <b>Kansas City, MO</b> office, enjoy the best of both worlds with a mix of in-office and remote work.</p><p><b>
Onsite expectations for this role:</b> Monday, Wednesday, and Friday</p><p><b>
Remote Days for this role:</b> Tuesday, Thursday, and Saturday</p><p><b>
Shift</b>: Monday&ndash;Friday, 9:30 AM&ndash;6:15 PM CST, rotating Saturdays 9:00 AM-1:00pm CST</p><p>
Ready to bring your passion for people and service to a team that values innovation, collaboration, and heart?</p><div><h2 class="jobSectionHeader"><b>
 Why nbkc?</b></h2><ul><li>
Flexible hybrid work environment.</li><li>
A collaborative and supportive culture.</li><li>
Opportunities to grow your career and expand your skills.</li><li>
Meaningful work that impacts employees across the organization.</li><li>
A team of smart, curious, and genuinely great people.</li></ul><p><b>
Ready to make an impact? We'd love to hear from you. Apply today!</b></p></div><div><div><b>
And the benefits don't hurt either:</b></div>
4 weeks PTO + 12 holidays + your birthday off<ul><li>
401(k) with generous match and immediate vesting</li><li>
Multiple health plan options (HSA, PPO, FSA)</li><li>
Paid parental leave</li><li>
Wellness programs and onsite gym</li><li>
Paid volunteer time</li><li>
Anniversary awards at 3 and 5 years</li><li>
Paid 4-week sabbaticals at 10, 18, and 25 years</li><li>
Flexible work options that support work-life integration</li></ul></div><div><div><b>
</b><b> Let&rsquo;s Do This</b></div><div><b>
Our Hiring Process</b></div><div></div><div><br>
We respect your time. Once we review your application, we&rsquo;ll reach out with next steps, whether that&rsquo;s a phone chat, video call, or even grabbing a coffee. We&rsquo;ll keep you informed every step of the way.</div><div></div><div><b><br>
Why You&rsquo;ll Love Working at nbkc</b></div><div><b>
Perks &amp; Benefits You&rsquo;ll Brag About:</b></div><div><ul><li>
Hybrid flexibility with a modern @Flex work model (Kansas City HQ).</li><li>
Multiple comprehensive health plans (HSA, FSA, PPO your choice!)</li><li>
12 paid holidays + your birthday off + 8 volunteer hours/year</li><li>
401k with <i>immediate vesting</i> and a generous company match</li><li>
Paid parental leave</li><li>
Access to behavioral health advocates and an Employee Assistance Program (EAP)</li><li>
Wellness perks, reimbursement programs, and on-site gym</li><li>
Taking 4-week paid sabbaticals for your 10-, 18-, and 25-year anniversaries</li><li>
Collaborative, growth-minded culture that celebrates innovation and ideas</li><li>
Meaningful work building products that truly help customers achieve their financial goals</li><li>
Opportunities to grow your career in one of the most transformative industries</li></ul></div><div></div><div><b><br>
About nbkc</b></div><div>
nbkc isn&rsquo;t your typical bank, and we don&rsquo;t want to be.</div><div>
We&rsquo;re reimagining what a bank can be by investing in people, technology, and a culture that brings out the best in each other.</div><div></div><div><br>
nbkc is deeply committed to diversity, equality, and inclusion in all its practices, especially when it comes to growing our teams. We aim to build a company whose culture promotes inclusion and embraces how rewarding it is to work with employees from all walks of life.</div><div></div><div><br>
We&rsquo;ve been proudly recognized as one of Kansas City&rsquo;s Best Places to Work for 5+ years, and once you&rsquo;re here, you&rsquo;ll see why.</div><div></div><p><b><br>
nbkc bank is an Equal Opportunity-Affirmative Action Employer &ndash; Minority/Female</b><b> / Disability / Veteran / Gender Identity / Sexual Orientation</b></p></div></div><p></p>

Customer Experience Team Manager

Arbella Insurance

<div>Under limited direction, lead the investigation and timely disposition of first and third party claims. These claims may require a high level of technical experience and may involve large damages and/or questions of coverage. Oversee team performance and production to ensure Claim department goals are achieved in support of the business plan. Responsible for execution of tactical, day-to-day activities and imparting functional technical expertise.<p><b>
Key Responsibilities</b></p><ul><li><p>
Select, train and develop an effective and efficient staff</p></li><li><p>
Establish and communicate clear performance standards and objectives
</p></li><li><p>Conduct performance evaluations; recommend salary adjustments, promotions, transfers, and dismissals</p></li><li><p>
Counsel employees on educational and job opportunities which will enhance their career development
</p></li><li><p>Spend time coaching, mentoring, training, and developing their staff, addressing other responsibilities that need to be done at this level, and an appropriate work-life balance has been achieved</p></li><li><p>
Ensure exceptional customer service and high quality work is delivered from direct reports</p></li><li><p>
Monitor operations and staff and recommend, when necessary, changes in methods, procedures, structure and additions or changes in personnel to secure optimum utilization of resources</p></li><li><p>
Keep staff informed of current problems, changes and new developments in the department and company by conducting periodic meeting</p></li><li><p>
Administer all policies and procedures contained in the Arbella Employee Handbook; communicate to staff, interpret as necessary, and ensure compliance</p></li><li><p>
Monitor reports on productivity trends; recommend and implement changes on an ongoing basis to improve productivity
</p></li><li><p>Compile and analyze data and create reports to provide information to management</p></li><li><p>
Operate, input and retrieve information using the automated claim system; request checks, form letters and other correspondence through the automated claim system</p></li><li><p>
Analyze claim files, write directives concerning the files and assign or reassign files to claim representatives</p></li><li><p>
Review files on a periodic basis to determine accuracy and completeness and, if required, issue directives for further investigation, evaluation, negotiations and/or contact with legal channels</p></li><li><p>
Monitor the accuracy, completeness, and the appropriateness of billings (e.g. legal, medical, appraisal) when reviewing claim files</p></li><li><p>
Review reserve recommendations, establish reserves and make recommendations on reserves exceeding authority</p></li><li><p>
Provide the necessary guidance to unit personnel on investigations, appraisals of damages, liability, coverage and settlement techniques</p></li><li><p>
Assist in establishing Claim Office objectives supportive of the Claim Department business objectives</p></li><li><p>
Assist in the selection and evaluation of defense attorneys, medical examiners and independent adjusters</p></li><li><p>
Review and assist in preparing suit cases for forwarding to legal counsel, checking to assure that coverage is not exceeded, that legal reserves are adequate and confer with attorneys about these matters</p></li><li><p>
Service new larger risks and agents within Claim Office territory</p></li><li><p>
Organize workflows of the automated claim system to provide maximum productivity</p></li><li><p>
Assist in the training of new Claims Technical Team Managers</p></li><li><p>
Control expenses to meet the Claim Office budget and keep expenditures to a minimum</p></li><li><p>
Extend settlement authority as warranted and/or investigate and settle difficult cases as required or requested to assure proper investigation and disposition of all cases</p></li><li><p>
Attend trials, no-fault medical arbitration, and inter-company arbitration hearings, if requested</p></li><li><p>
Assist in the training of staff in the operation and uses of the automated claim system</p></li><li><p>
Monitor workplace and work practices to ensure safe office conditions, and make recommendations and/or changes as necessary</p></li><li><p>
Keep Manager informed verbally and in writing of activities and problems within assigned area of responsibility; refer matters beyond limits of authority and expertise to Manager for direction</p></li><li><p>
Perform other related work as required or requested</p></li></ul><p></p><p><b>
Requirements
</b></p><div><ul><li><p>Consistently achieves all key performance indicators in support of business plan while successfully demonstrating Manager level competencies</p></li><li><p>
Attract, develop and retain top talent including leveraging individual development efforts and succession planning</p></li><li><p>
Demonstrates the ability to proactively identify strategic opportunities and develops, implements and drives identified solutions</p></li><li><p>
Effectively manage within established budget</p></li><li><p>
Create and lead a high-performing, engaging team</p></li><li><p>
Progressive claim work experience, some work experience in Bodily Injury preferred</p></li><li><p>
Excellent communication, customer service and leadership skills.</p></li></ul><p></p><p>
Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $90,000 - $130,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.</p><p></p><p>
#LI-CL1</p><p></p><p>
Please note: The advertised pay range is not a guarantee or promise of a specific wage.</p></div></div><p></p>

Team Manager - Claims - Bridgewater Office

Halian

<div><p><b>Location: </b>Dubai, UAE<br>
<b>Workplace type</b>: Onsite</p><div><div><div><div><br>
</div></div></div></div><p></p><div><div><div><div><p>Step into your next chapter at Halian! Where careers evolve and people thrive. Welcome to #halianlife.</p>
<p><b>
A Bit About Halian</b></p>
<p>
If you're thinking about your next move, think big. At Halian, you're not just taking a job, you're building a future. With nearly 30 years of experience in the industry, we&rsquo;ve grown into a fast-moving, people-first company that champions talent, celebrates ambition, and creates real opportunity. Whether you're switching lanes, stepping up, or exploring something new, there&rsquo;s no better place to grow than right here.</p>
<p>
Why choose to grow with Halian? Because ambition is rewarded here, with performance-driven incentives, monthly lucky dips, unforgettable annual trips, and continuous learning to keep you ahead. We celebrate effort, not just outcomes, and your voice always matters. This is a company where you&rsquo;re seen, heard, and valued. So if you're ready for something more, don't look elsewhere, look around you. Join #halianlife and take your next big step with a team that&rsquo;s already behind you.</p></div><br>
<p></p>
</div></div></div><div><div><div><div><p><b>Role Overview</b></p>
<p>
We are seeking an experienced<b> Swiss Leader</b> to take responsibility for the <b>DACH region (Germany, Austria, Switzerland)</b>, leading Managed Services, Sales, and Operations. This role is a direct replacement for the current Executive Director Germany and will focus on driving regional growth, building high-performing teams, and ensuring operational excellence across all client engagements.<br>
<br>
The ideal candidate is a strategic and results-driven leader with extensive experience in enterprise technology, managed services, and sales in the DACH region. You will be the key point of contact for clients, partners, and internal teams, and you will have full accountability for revenue growth, operational delivery, and people leadership in the region.</p></div><br>
<p></p>
</div></div></div><div><div><div><div><p><b>Key Duties &amp; Responsibilities</b></p>
<p>
<b>Sales Strategy &amp; Pipeline</b><b>
</b></p><ul><li>Lead and manage all activities across the DACH region, including sales, operations, and managed services delivery.</li></ul><br>
<ul><li>Develop and execute regional growth strategies to expand market share and revenue.</li></ul><br>
<ul><li>Provide strong executive leadership, fostering a high-performance, motivated, and collaborative culture.</li></ul><p><b><br>
Client &amp; Partner Engagement</b></p>
<ul><li>Build and maintain strategic relationships with key clients, partners, and stakeholders.</li></ul><br>
<ul><li>Act as the senior escalation point for client issues and ensure exceptional service delivery.</li></ul><br>
<ul><li>Collaborate with partners and vendors (Oracle, cloud providers, security OEMs, etc.) to align commercial and technical strategies.</li></ul><p><b><br>
Operational &amp; Financial Accountability</b></p>
<ul><li>Oversee regional P&amp;L, ensuring revenue, margin, and growth targets are met.</li></ul><br>
<ul><li>Drive operational excellence, including SLAs, KPIs, governance, and compliance.</li></ul><br>
<ul><li>Implement consistent processes, reporting, and best practices across the region.</li></ul><p><br>
<b>
Team Leadership &amp; Development</b></p>
<ul><li>Lead, mentor, and grow regional teams, including sales managers, delivery managers, and operational staff.</li></ul><br>
<ul><li>Ensure succession planning, talent development, and retention across the DACH region.</li></ul><br>
<ul><li>Foster a culture of continuous improvement, accountability, and innovation.</li></ul></div><br>
</div>
</div></div><div><div><div><div><p><b>Qualifications &amp; Skills</b></p>
<ul><li>Proven leadership experience in the DACH region, ideally at Executive Director / Regional Director level.</li></ul><br>
<ul><li>Strong background in enterprise technology, managed services, or IT professional services.</li></ul><br>
<ul><li>Demonstrable track record in driving revenue growth and operational excellence.</li></ul><br>
<ul><li>Excellent understanding of the DACH market, client expectations, and business culture.</li></ul><br>
<ul><li>Experience managing P&amp;L, multi-functional teams, and cross-border operations.</li></ul><br>
<ul><li>Strong executive presence with excellent negotiation, communication, and stakeholder management skills.</li></ul><br>
<ul><li>Fluent in German and English; French is a plus.</li></ul></div><br>
<p></p>
</div></div></div><div><div><div><div><div><div><div><p><b>Key Competencies</b></p>
<ul><li>Strategic leadership with a focus on business growth and market positioning.</li></ul><br>
<ul><li>Commercial acumen and financial management expertise.</li></ul><br>
<ul><li>Executive presence and ability to influence at board/C-level.</li></ul><br>
<ul><li>Operational excellence with a focus on delivery quality and client satisfaction.</li></ul><br>
<ul><li>People leadership: mentoring, team development, and succession planning.</li></ul></div><br>
</div>
</div></div><div><div><div><div><p><b>What We Offer</b></p>
<ul><li>Leadership role with significant responsibility across the DACH region.</li><li>Competitive compensation package including performance incentives.</li><li>Opportunity to shape and grow Halian&rsquo;s presence in a key European market.</li><li>Exposure to diverse clients, technologies, and high-profile projects.</li></ul></div></div><br>
</div>
</div><p></p><div><div><div><div><p>At Halian, we believe that diversity, equity, and inclusion (DEI) are integral to our success. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified individuals, regardless of race, gender, disability, or any other characteristic that makes them unique. Join us in building a diverse and inclusive team that reflects the communities we serve and helps drive innovation in the recruitment industry.</p></div></div></div></div></div></div></div></div>

Billing Permanent Team Manager - DACH (m/f/d)

Planet Fitness

<div>Overview:
<div><b>Who We Are:</b></div><div><br>
</div><div>
At Planet Fitness, our mission has always been to enhance people&rsquo;s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!<br>
</div><div>
Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!<br>
</div><div><b>
Who You Are:</b><br>
</div><div>
All of our Team Members at Planet Fitness share one thing in common &ndash; a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone&reg;<br>
</div><div>
Characteristics that will make you a perfect match for our Club Manager:<br>
</div><div><b>
You:</b></div><ul><li>
Are approachable and thrive on connecting with people.</li><li>
Have a passion for creating and leading in a people centric environment.</li><li>
Demonstrate initiative and self awareness.</li><li>
Handle all interactions with diplomacy, managing conflict with ease.</li><li>
Are comfortable setting clear direction and following up consistently.</li><li>
Can quickly adapt your communication style to the audience.</li><li>
Enjoy managing multiple priorities at once and following through to completion.</li><li>
Enjoy coaching and leading others to success.</li><li>
Are an ambassador for the Planet Fitness brand and always act with members in mind.</li><li>
Act with integrity and show respect to everyone around you; act as a role model.</li></ul>
Responsibilities:
<div><b>About the Club Manager Role:</b></div><div><br>
</div><div>
As our Club Manager, you are responsible for the oversight of all club operations to ensure an exceptional &ldquo;Judgement Free&rdquo; member experience! You will be accountable for creating a work environment that supports the culture of the organization and drives member engagement. As the Club Manager, you will be selecting, developing and leading the team to drive the success of club priorities and KPI goals. Your ability to coach and connect is critical to driving an exceptional member experience through a consistent and outstanding team member experience.<br>
</div><div>
These responsibilities include:</div><ul><li>
Coordinate and execute hiring practices and onboarding new team members.</li><li>
Create staff schedules; ensuring all shifts are covered. Provide back up support as needed, which may require covering shifts above and beyond your regular hours.</li><li>
Administer and process employee timecards in ADP.</li><li>
Manage the company card for expenditures, maintaining receipts.</li><li>
Conduct bank deposits.</li><li>
Oversee the ordering of club supplies and retail product.</li><li>
Trend Key Performance Indicators. Identify the root cause and execute a game plan for improvement.</li><li>
Ensure team is aware of marketing efforts and trained on all marketing promotions.</li><li>
Assess and assist in emergency situations.</li><li>
Set assigned tasks and lead team members in a safe and efficient manner.</li><li>
Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.</li><li>
Manage team member performance; providing feedback to team member regularly.</li><li>
Resolve employee concerns; partnering with HR as needed.</li><li>
Submit all employee changes (status, schedule, pay etc.) in a timely manner.</li></ul><div>
Daily responsibilities for the Club Manager also include:</div><ul><li>
Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.</li><li>
Help to promote our Judgement Free Zone&reg; by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.</li><li>
Resolve escalated member concerns and partner with Regional Manager when needed.</li><li>
Answer phones in a friendly manner and assist callers with their inquiries.</li><li>
Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.</li><li>
Perform prospective member calls and tours, assessing their membership needs.</li><li>
Execute retail transactions with accuracy and drive sales goals.</li><li>
Oversee regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.</li><li>
Ensure restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.</li><li>
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.</li><li>
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.) through communication with the Facilities Maintenance team.</li><li>
Create cleaning and sanitizing assignments for team members and follow up on quality and completion of the work.</li></ul>
Qualifications:
<div><b>About Your Qualifications:</b></div><ul><li>
1+ years Customer Service experience</li><li>
2-3 years of experience supervising and leading a team</li><li>
Must be able to work over 40 hours per week as needed to ensure proper coverage at the club</li><li>
Must be 18 years of age or older</li><li>
Willing to become CPR/AED Certified (Training provided by Planet Fitness)</li><li>
Basic computer proficiency</li></ul><div><b>
Physical Demands of the Club Manager:</b></div><ul><li>
Continual standing and moving throughout the club to accomplish tasks during shift.</li><li>
Continual communicating in person or on the phone to exchange information during shift.</li><li>
Must be able to lift up to 75 pounds.</li><li>
Will encounter toxic chemicals during shift.</li><li>
Frequent cleaning and sanitizing of equipment and facilities.</li><li>
Moving self in different positions, including bending and twisting, to accomplish tasks.</li></ul><div><b>
More reasons to join Planet Fitness!</b></div><ul><li>
Medical, Dental, and Vision Insurance</li><li>
Vacation/Sick Time/Holiday Pay</li><li>
Free Black Card Membership</li><li>
401(K) and Roth Retirement Savings Plan</li><li>
Term Life Insurance</li><li>
Healthcare and Dependent Care Flexible Spending Accounts</li><li>
Tuition Reimbursement</li><li>
Employee perks and discounts</li><li>
Engaging team-building competitions and social events</li></ul><div>
E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama</div><div>
</div><div><b>
Health and Safety Requirements:</b><b> </b>Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.</div></div>

Club Manager

Sephora

<div><p>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.</p><p></p><p><br>
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.</p><p></p><p><br>
With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.</p><p></p><p><b><br>
You will excel and enjoy this position if you are ready to actively handle the following missions :</b></p><p></p><div><b><br>
Client Experience:</b></div><br>
<div></div><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li></ul><ul><li>
Provide support to the team in difficult situations ensuring client satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPIs.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Provide support for the floor manager as an active co-lead.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Customer Experience Manager in analyzing results and proposing action plans in order to enhance client experience during the skincare shopping experience.
</li><li>Provide support for the Customer Experience Manager by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul><div></div><div><b><br>
Sales:</b></div><br>
<div></div><ul><li>
Collaborate in achieving skincare sale targets and overall store objectives.
</li><li>Reinforce sales policies and techniques established at Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Provide support for the Customer Experience Manager in analyzing sales results and proposing action plans to achieve set targets.</li><li>
Ensure achievements by the hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost achievements.</li></ul><div></div><div><b><br>
Operations:</b></div><br>
<div></div><ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Together with the Customer Experience Manager, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>
Validate the podium order proposed by the Operations Manager and Podium daily performance is closely monitored.</li><li>
Align with Store Management on Shelving plans, novelties, brand relocations, gird changes, etc. and communicate to your assigned team.</li></ul><div><br>
</div><div><b>People:</b></div><br>
<div></div><ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefing, coaching and training.</li><li>
Increase the team&rsquo;s confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the CEM.</li><li>
Coordinate with Store Management and ensure your assigned team is attending training and follow-up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member. Register new staff, report log in issues and oversee gift distribution of your assigned team.
</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with CEM / SM for final validation according to business needs.</li></ul><div></div><div><b><br>
Business:</b></div><br>
<div></div><ul><li>
Provide support to the Customer Experience Manager / Store Director with knowledge
</li></ul><div>of the market conditions, competition, client needs, etc.</div><ul><li>
Analyze all relevant KPIs and propose action plans for improvement.
</li><li>Develop and propose short and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends.</li><li>
Plan, implement and oversee in-store promotional events or displays.</li></ul><p></p><div><b><br>
Relationships</b></div><div><b><br>
</b></div><p><b>Internal Relationships: </b>Store team (Store Manager/Director, Supervisor, Beauty Consultants), and Head Office teams.</p><p><b>
External Relationships: </b>Clients, Brand Promoters/Managers Brand Trainers, Security, and Cleaning team.</p><p></p><div><br>
</div><p><b><i>Do not hesitate to apply if you have&hellip; or if you are &hellip;</i></b></p><p><br>
</p><ul><li>Minimum 5 years of experience in retail with proven successful sales and services in store.
</li><li>Minimum 2 to 3 years&rsquo; experience in team management.
</li></ul><ul><li>3 years in the beauty industry.</li><li>
Advanced skincare knowledge.</li><li>
Bachelor&rsquo;s degree.</li><li>
English &ndash;Advanced level.</li><li>
Arabic is a plus.</li><li>
Digital orientation/analytical skills/business acumen.</li><li>
Excellent communication/public speaking skills.</li><li>
Ability to develop and manage people.</li><li>
Commercial awareness.
</li><li>Strong training &amp; coaching ability on product and services.</li><li>
Intermediate MS Office Skills.</li></ul><p></p><p><b><br>
Here, you will find:</b></p><p></p><ul><li><b><br>
Community,</b> in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li><b>
Culture </b>of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li><b>
Work that brings fulfillment.</b> From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul></div>

Skincare Manager

Tibbi Pvt LTD

<p>Aesthetics Lab is one of Pakistan's leading aesthetic and skincare organizations, committed to providing premium aesthetic treatments and high-quality skincare products. We are looking for a dynamic and results-driven <b>Sales Manager</b> to lead our sales operations, drive revenue growth, and build strong customer relationships.</p><p>Key Responsibilities</p><ul><li>Develop and implement effective sales strategies to achieve monthly and annual revenue targets.</li><li>Lead, mentor, and motivate the sales team to maximize performance and productivity.</li><li>Identify new business opportunities and expand the company's customer base.</li><li>Monitor sales performance, prepare reports, and present actionable insights to management.</li><li>Build and maintain strong relationships with key clients, distributors, and business partners.</li><li>Collaborate with the Marketing team to execute sales campaigns and promotional activities.</li><li>Conduct market research to identify industry trends, competitor activities, and customer needs.</li><li>Ensure high levels of customer satisfaction through excellent service and after-sales support.</li><li>Forecast sales, manage budgets, and ensure efficient use of resources.</li><li>Develop and implement sales KPIs and performance improvement plans.</li></ul><p>Requirements</p><ul><li>Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred).</li><li><b>5&ndash;7 years of proven experience</b> in sales, with at least <b>2 years in a managerial role</b>.</li><li>Experience in healthcare, aesthetics, cosmetics, skincare, pharmaceuticals, or retail sales will be preferred.</li><li>Strong leadership, negotiation, and team management skills.</li><li>Excellent communication, presentation, and interpersonal abilities.</li><li>Proficiency in Microsoft Office, CRM software, and sales reporting tools.</li><li>Ability to analyze sales data and make strategic business decisions.</li><li>Results-oriented with excellent problem-solving and decision-making skills.</li></ul><p>What We Offer</p><ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Professional growth and career development opportunities</li><li>Collaborative and innovative work environment</li><li>Employee discounts on company services and products</li></ul><p>Application Question(s):</p><ul><li>How many years do you have Experience in Sales Manager?</li><li>Does Garden town Suitable to you. </li><li>What's your Last/Current Salary. </li><li>What's your Expected Salary. </li></ul><p>Work Location: In person</p>

Sales Manager

National Indemnity Company

<div>
 <strong>
  Company
  <br/>
  <br/>
 </strong>
 NICO National Indemnity Company
 <br/>
 <br/>
 <strong>
  Want to work for a company with unparalleled financial strength and stability that offers &ldquo;large company&rdquo; benefits with an exciting, friendly, and &ldquo;small company&rdquo; atmosphere? Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that.
  <br/>
  <br/>
 </strong>
 <strong>
  A Brief Overview
  <br/>
  <br/>
 </strong>
 Serves as Scrum Master facilitating one or more technology product delivery teams assisting in bringing new products to market and/or maintaining product health through feature enhancements and code improvements. Assists in empowering delivery teams to be high performing, delivering business value through their development and execution of work activities. Facilitates initiatives of varying complexity from initiation through release, providing oversight to ensure alignment with Agile Scrum and/or Kanban practices. Removes impediments to delivery through the proactive management of external dependencies, team problem solving and the development of new solutions or approaches to ongoing challenges.
 <br/>
 <br/>
 This position will be with National Indemnity Company in Omaha, Nebraska and will be a hybrid work schedule of 50% in the office at our Corporate Headquarters. Sponsorship is not available for this position.
 <br/>
 <br/>
 <strong>
  What will you do?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   SCRUM TEAM FACILITATION: Serves as Scrum Master facilitating one or more technology product delivery teams assisting in bringing new products to market and/or maintaining product health through feature enhancements and code improvements.
  </li>
  <li>
   LEAD AGILE CEREMONIES: Facilitates initiatives of varying complexity from initiation through release, providing oversight to ensure alignment with Agile Scrum and/or Kanban practices.
  </li>
  <li>
   REMOVE IMPEDIMENTS: Removes impediments to delivery through the proactive management of external dependencies, team problem solving and the development of new solutions or approaches to ongoing challenges.
  </li>
  <li>
   COMMUNICATION AND COLLABORATION: Accountable for creating and maintaining open communication within the Agile team to foster a trusting and safe team environment.
  </li>
  <li>
   COACHING AND MENTORING: In conjunction with Product Owner and Technical Lead, assesses the team&rsquo;s maturity in understanding and adopting Agile skills and methodologies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's Degree in related field or equivalent work experience required.
  </li>
  <li>
   Three or more years&rsquo; related work experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Knowledge
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge of Agile methodologies (Scrum, Kanban, etc.)
  </li>
  <li>
   Knowledge of software development practices and procedures
  </li>
  <li>
   Experience working in application lifecycle management tools such as DevOps, JIRA, or Rally
  </li>
  <li>
   Professional experience as a Business Analyst, Business Team Manager, Project Manager, or Scrum Master
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Knowledge
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with business analysis or project management
  </li>
  <li>
   Familiarity with continuous delivery and continuous integration
  </li>
  <li>
   Insurance industry and product knowledge
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who would excel in this role?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong team facilitation skills
  </li>
  <li>
   Strong interpersonal skills including conflict resolution skills
  </li>
  <li>
   Strong sense of ownership and accountability
  </li>
  <li>
   Excellent oral and written communication skills with all levels of the organization
  </li>
  <li>
   Ability to explain and defend a viewpoint and persuade others to a defined position
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We want you to be involved!
 </strong>
 We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development. We also regularly seek employees input through companywide surveys.
 <br/>
 <br/>
 <strong>
  We care about your health and wellbeing!
 </strong>
 Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, our Omaha office boasts a complimentary state-of-the-art onsite fitness center, and a robust wellness program.
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 <br/>
 <strong>
  Benefits, Perks and more!
 </strong>
 We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for regular, full-time employees and eligible dependents, a dedicated Learning &amp; Development program for employees to grow personally and professionally, 100% upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more!
</div>


Scrum Master or Senior Scrum Master

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