team manager

Foundever

<div></div><div><div><div><div><div><b>Job Description:
</b><div></div><div>Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.</div>
<div>Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.</div><br>
<div></div>
<div><b>PURPOSE OF THE JOB</b></div><br>
<div></div>
<div><b>Responsible for supervising team's performance, ensuring that client's metrics are met, and the morale of the team is charged to drive the team towards success. </b><b>This position requires onsite work at the client&rsquo;s location in the United States and involves working in a 24-hour shift environment. Candidates must be willing to accommodate flexible shift schedules.</b></div><br>
<div></div>
<div><b>KEY RESPONSIBILITIES</b></div>
<ul><li>To manage the performance of the team, develop and coach team members when they are carrying out their normal duties.</li>
<li>To recognize and reward the contribution of team members in a timely manner so they are motivated and encouraged towards continual excellent quality customer experience.</li>
<li>To deal with underperformance cases in a professional, consistent, and timely manner, seeking advice as necessary.</li>
<li>To conduct regular 1:1 daily checkpoints and weekly PEPs.</li>
<li>Facilitate open discussions with all team members, providing them with feedback on their performance, coaching them on how to improve, and agreeing on and monitoring development plans.</li>
<li>To manage the workloads of the team, motivating them to ensure that all KPIs are met.</li>
<li>Communicate effectively with the team ensuring that all messages and information are being communicated consistently.</li>
<li>Ensure a high standard of code and leadership by being a role model and setting an example for others to follow.</li>
<li>To manage client relationships where applicable.</li>
<li>To manage the day-to-day activities in the call center with your peers and the OMD team.</li>
<li>To ensure that agreed service levels for the support are consistently delivered across all lines of business.</li>
<li>To be flexible, independent, and innovative.</li>
<li>Communicate with Remote sites and Clients - on a weekly basis.</li>
</ul>
<div><b>Quality</b></div>
<ul><li>To monitor and provide feedback on all transactions (calls, emails, faxes, data entry, case logs) as applicable to current and future business.</li>
<li>To provide individual coaching &amp; training to team members where appropriate.</li>
<li>Reach targets in respect of quality.</li>
<li>Foster a culture of continuous improvement in the account and overall operation.</li>
</ul>
<div><b>Requirements</b></div><br>
<div></div>
<div><br>
<b>EXPERIENCE, KNOWLEDGE, AND SKILLS REQUIRED</b></div>
<ul><li>Fluency in the French language C1</li>
<li>English level B2+</li>
<li>Candidates should be qualified for a University Degree level or equivalent</li>
<li>Previous Call Centre management experience is a must.</li>
<li>Knowledge in Microsoft Office &ndash; Word/PowerPoint/Excel.</li>
<li>High-level knowledge of PC applications &ndash; Hardware &amp; Software (Preferable).</li>
<li>Excellent communication skills.</li>
<li>Ability to work on one&rsquo;s own initiative and under pressure to achieve results and targets.</li>
<li>Demonstrate organizational and time management ability.</li>
<li>Professionalism to deal with people management issues as they arise.</li>
<li>Good attention to detail is a requirement.</li>
</ul>
<div><b>JOB COMPETENCIES</b></div><br>
<div></div>
<ul><li>Execution</li>
<li>Communication</li>
<li>Result Orientation</li>
<li>Leadership</li>
<li>Customer Focus</li></ul><br>
<div>
</div><div><b>SECURITY COMPLIANCE</b></div><br>
<div></div>
<div>Employees must maintain compliance with Foundever's safety, security, and privacy programs. Responsible for being an active participant in the Foundever safety, security, and privacy programs to protect Foundever's business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all Foundever's employees.</div><br>
<div></div>
<div><b>ETHICS COMPLIANCE</b></div><br>
<div></div>
<div>Foundever is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Employees are encouraged to observe the highest standards of professionalism at all times and are expected to adhere to Foundever's policies on ethics and integrity.</div><br>
<div></div>
</div></div></div></div><div><div><div><div><div><p>Watch this video to get a sneak peak of the job in action</p></div></div></div></div></div></div><div></div>

French Team Manager

<div>
 Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
 <br/>
 <br/>
 Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
 <br/>
 <br/>
 <strong>
  PURPOSE OF THE JOB
  <br/>
  <br/>
 </strong>
 <strong>
  Responsible for supervising team's performance, ensuring that client's metrics are met, and the morale of the team is charged to drive the team towards success. This position requires onsite work at the client&rsquo;s location in the United States and involves working in a 24-hour shift environment. Candidates must be willing to accommodate flexible shift schedules.
  <br/>
  <br/>
 </strong>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To manage the performance of the team, develop and coach team members when they are carrying out their normal duties.
  </li>
  <li>
   To recognize and reward the contribution of team members in a timely manner so they are motivated and encouraged towards continual excellent quality customer experience.
  </li>
  <li>
   To deal with underperformance cases in a professional, consistent, and timely manner, seeking advice as necessary.
  </li>
  <li>
   To conduct regular 1:1 daily checkpoints and weekly PEPs.
  </li>
  <li>
   Facilitate open discussions with all team members, providing them with feedback on their performance, coaching them on how to improve, and agreeing on and monitoring development plans.
  </li>
  <li>
   To manage the workloads of the team, motivating them to ensure that all KPIs are met.
  </li>
  <li>
   Communicate effectively with the team ensuring that all messages and information are being communicated consistently.
  </li>
  <li>
   Ensure a high standard of code and leadership by being a role model and setting an example for others to follow.
  </li>
  <li>
   To manage client relationships where applicable.
  </li>
  <li>
   To manage the day-to-day activities in the call center with your peers and the OMD team.
  </li>
  <li>
   To ensure that agreed service levels for the support are consistently delivered across all lines of business.
  </li>
  <li>
   To be flexible, independent, and innovative.
  </li>
  <li>
   Communicate with Remote sites and Clients - on a weekly basis.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Quality
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To monitor and provide feedback on all transactions (calls, emails, faxes, data entry, case logs) as applicable to current and future business.
  </li>
  <li>
   To provide individual coaching &amp; training to team members where appropriate.
  </li>
  <li>
   Reach targets in respect of quality.
  </li>
  <li>
   Foster a culture of continuous improvement in the account and overall operation.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  EXPERIENCE, KNOWLEDGE, AND SKILLS REQUIRED
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fluency in the French language C1
  </li>
  <li>
   English level B2+
  </li>
  <li>
   Candidates should be qualified for a University Degree level or equivalent
  </li>
  <li>
   Previous Call Centre management experience is a must.
  </li>
  <li>
   Knowledge in Microsoft Office &ndash; Word/PowerPoint/Excel.
  </li>
  <li>
   High-level knowledge of PC applications &ndash; Hardware &amp; Software (Preferable).
  </li>
  <li>
   Excellent communication skills.
  </li>
  <li>
   Ability to work on one&rsquo;s own initiative and under pressure to achieve results and targets.
  </li>
  <li>
   Demonstrate organizational and time management ability.
  </li>
  <li>
   Professionalism to deal with people management issues as they arise.
  </li>
  <li>
   Good attention to detail is a requirement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  JOB COMPETENCIES
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Execution
  </li>
  <li>
   Communication
  </li>
  <li>
   Result Orientation
  </li>
  <li>
   Leadership
  </li>
  <li>
   Customer Focus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  SECURITY COMPLIANCE
  <br/>
  <br/>
 </strong>
 Employees must maintain compliance with Foundever's safety, security, and privacy programs. Responsible for being an active participant in the Foundever safety, security, and privacy programs to protect Foundever's business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all Foundever's employees.
 <br/>
 <br/>
 <strong>
  ETHICS COMPLIANCE
  <br/>
  <br/>
 </strong>
 Foundever is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Employees are encouraged to observe the highest standards of professionalism at all times and are expected to adhere to Foundever's policies on ethics and integrity.
</div>


ALSTOM

<div><p>Req ID:468444</p>
<p>
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.</p>
<p>
Could you be the full-time Rolling Stock Team Manager- EoN in Egypt we&rsquo;re looking for?</p><p><b>
Your future role</b></p>
<p>Take on a new challenge and apply your Railway expertise in a new cutting-edge field.</p>
<p>To take responsibility for Rolling Stock &amp; Depot equipment maintenance focusing on asset life cycle management, leading the preventive and corrective maintenance activities based on the approved plans.</p>
<p>To guarantee the stability of infrastructure system.</p>
<p>We will be looking to you to:</p>
<p><b>Quality, Health, Safety &amp; Environment</b></p>
<ul><li>Manage safety systems and processes.</li>
<li>Manage quality systems and processes together with QA.</li>
<li>Conduct accident/safety investigations.</li></ul><br>
<p>
</p><p><b>Technically</b></p>
<ul><li>Perform day to day management for the Maintenance team.</li>
<li>Follow up and carry out the preventive maintenance activities and intervals.</li>
<li>Track and report configuration changes applied to the fleet.</li>
<li>Troubleshooting of the train and the depot equipment.</li>
<li>Improve safety and operation effectiveness.</li>
<li>Report on regular basis to the unit manager with the maintenance progress statistics.</li>
<li>Conducting Failure reports for all corrective maintenance activities.</li>
<li>Ensure technical coordination between the various maintenance departments.</li>
<li>Ensure the performance target through QCD aspects.</li>
<li>Coordinate and ensure the stock availability for the related maintenance activities.</li>
<li>Manage and follow maintenance documentation cycles (checklist, operating procedure,..etc).
</li><li>Monitor and analyse the behaviour of trainsets (anomalies or damage, etc.), operating conditions.</li>
<li>Apply EHS requirements on site with the support of EHS team representatives.</li>
</ul>
<p><b>Required Experience</b></p>
<ul><li>Degree in electrical or mechanical engineering</li>
<li>At least 3 - 5 years&rsquo; relevant experience in Railway industry</li>
</ul>
<p><b>Things you&rsquo;ll enjoy</b></p>
<p>Join us on a life-long transformative journey &ndash; the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You&rsquo;ll also:</p>
<ul><li>Enjoy stability, challenges and a long-term career free from boring daily routines</li>
<li>Collaborate with transverse teams and helpful colleagues</li>
<li>Contribute to innovative projects</li>
<li>Steer your career in whatever direction you choose across functions and countries</li>
<li>Benefit from our investment in your development, through award-winning learning</li>
<li>Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage.</li></ul><br>
<p>
</p><p>You don&rsquo;t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you&rsquo;ll be proud. If you&rsquo;re up for the challenge, we&rsquo;d love to hear from you!</p><br>
<p></p>
<p><b>Important to note</b></p>
<p>As a global business, we&rsquo;re an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We&rsquo;re committed to creating an inclusive workplace for everyone.</p><br>
<p></p>
<p><br>
<b>Job Segment: </b>Quality Assurance, Manager, Technology, Management</p></div>

Rolling Stock Team Manager

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few roles based in offices.
 <br/>
 <br/>
 The company is founder led, profitable and growing. We are hiring a
 <strong>
  Business Services Team Manager
 </strong>
 to lead efficient and effective travel, logistics, event, scheduling, expense policy and administration.
 <br/>
 <br/>
 This executive role requires outstanding coordination, planning, decision-making, budgeting, procurement, reporting and management. It is a fast-paced and complex operation in the tech industry.
 <br/>
 <br/>
 We coordinate large-scale company events which involve travel for hundreds of people from 80+ countries. We run such events four times a year, a significant investment in our ability to shape culture, teamwork, execution plans and strategy. Our team is responsible for travel procurement and logistics, ensuring that these events run efficiently and safely. Visas, travel complications and unexpected situations make this a complex operation to run efficiently, demanding a rigorous approach and high work ethic in the team.
 <br/>
 <br/>
 This team also serves as an independent check on expense claim approval, ensuring fairness and consistency across teams and countries. This requires integrity, transparency and accountability, and a willingness to set and politely defend the same expectations of the most senior and most junior colleagues.
 <br/>
 <br/>
 Together these responsibilities amount to tens of millions in operational costs and a significant number of tactical and operational decisions.
 <br/>
 <br/>
 Our team also provides traditional 'EA' services for company leads, though they do this across departments and as a consistent service rather than as personal assistants; they set and deliver to expectations on specific kinds of work. They schedule meetings, coordinate monthly reports, handle delegated approvals for travel and expenses, work across teams, coordinate with suppliers, and run small projects or initiatives.
 <br/>
 <br/>
 Location: Worldwide, home based, except in locations where we have an office, such as London, Taipei and Beijing
 <br/>
 <br/>
 Leadership and accountability
 <br/>
 <br/>
 This team has a direct impact on every team at Canonical. It is important for them to have excellent judgment and interpersonal skills, the confidence to hold people accountable and defend positions of policy, and the work ethic to move quickly through a large volume of work. It is also essential that the team participate in every company event, from the planning and venue selection stages to scheduling, operations and safety reviews, to ensure that they establish personal relationships with team leaders and can ensure these events run smoothly.
 <br/>
 <br/>
 As a manager, your team would be responsible for
 <br/>
 <br/>
 <ul>
  <li>
   Travel approvals, logistics and operations
  </li>
  <li>
   Expense review in line with policies
  </li>
  <li>
   Planning of complex company events four times a year
  </li>
  <li>
   Company offices that provide executive briefing and operational facilities
  </li>
  <li>
   Our global duty of care, health and safety programs with comprehensive policies and practices
   <br/>
   <br/>
  </li>
 </ul>
 What we are looking for
 <br/>
 <br/>
 <ul>
  <li>
   An exceptional academic track record from both high school and university
  </li>
  <li>
   An undergraduate degree in a technical or business subject
  </li>
  <li>
   Drive, and a track record of going above-and-beyond expectations
  </li>
  <li>
   Leadership and management skills
  </li>
  <li>
   Demonstrable good judgement in matters involving money, policy and in-person interactions
  </li>
  <li>
   Ability to work in a global, multicultural organisation
  </li>
  <li>
   Excellent interpersonal skills, curiosity, flexibility
  </li>
  <li>
   Responsibility, accountability, thoughtfulness and self-awareness
  </li>
  <li>
   Result-oriented, with a personal drive to meet commitments
  </li>
  <li>
   Ability to travel up to four times a year, for company events up to two weeks long
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Skills That You Might Also Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Travel industry experience
  </li>
  <li>
   Project management experience
  </li>
  <li>
   Event management and operations experience
  </li>
  <li>
   Business and corporate administration experience
   <br/>
   <br/>
  </li>
 </ul>
 What we offer you
 <br/>
 <br/>
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 <br/>
 <br/>
 <ul>
  <li>
   Distributed work environment with twice-yearly team sprints in person
  </li>
  <li>
   Personal learning and development budget of USD 2,000 per year
  </li>
  <li>
   Annual compensation review
  </li>
  <li>
   Recognition rewards
  </li>
  <li>
   Annual holiday leave
  </li>
  <li>
   Maternity and paternity leave
  </li>
  <li>
   Employee Assistance Programme
  </li>
  <li>
   Opportunity to travel to new locations to meet colleagues
  </li>
  <li>
   Priority Pass, and travel upgrades for long haul company events
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Canonical
  <br/>
  <br/>
 </strong>
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 <br/>
 <br/>
 Canonical is an equal opportunity employer
 <br/>
 <br/>
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 <br/>
 <br/>
</div>


Business Services Team Manager

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