tech support agent

Best Buy

<div><div>As a Geek Squad Agent, you&rsquo;ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We&rsquo;ll provide the training and resources you need to assess customers&rsquo; needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you.<br>
<br>
<b>What you&rsquo;ll do</b></div><ul><li><div>
Provide positive, timely service to customers during the check-in and checkout process</div></li><li><div>
Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps</div></li><li><div>
Help customers set up new devices and provide advice on whether to repair or replace old devices</div></li><li><div>
Monitor service queues and provide accurate status updates to customers</div></li><li><div>
Maintain knowledge and skillsets through certified training courses</div></li><li><div>
Clearly communicate and partner with fellow agents</div></li></ul><div><b>
Basic qualifications</b></div><ul><li><div>
3 months of experience working in retail or customer service</div></li><li><div>
Ability to work a flexible schedule, including holidays, nights and weekends</div></li></ul><div><b>
Preferred qualifications</b></div><ul><li><div>
Passion for technology and desire to solve problems</div></li><li><div>
Ability to adapt and learn new skills in a fast-paced industry</div></li></ul><div><b>
What&rsquo;s in it for you</b><br>
<br>
We&rsquo;re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.<br>
<br>
Our benefits include:</div><ul><li><div>
Competitive pay</div></li><li><div>
Generous employee discount</div></li><li><div>
Financial savings and retirement resources</div></li><li><div>
Support for your physical and mental well-being</div></li></ul><div><b>
About us</b><br>
<br>
As part of the Best Buy team, you&rsquo;ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life &mdash; in our stores, online and in customers&rsquo; homes.<br>
<br>
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We&rsquo;re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.&trade;</div><div></div><div><br>
Best Buy is an equal opportunity employer.<br>
<br>
<b>Application deadline:</b> Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.</div>
<p>Position Type: Full time</p></div>

Geek Squad Agent (Retail Store)

<div><div>As a Geek Squad Agent, you&rsquo;ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We&rsquo;ll provide the training and resources you need to assess customers&rsquo; needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you.<br>
<br>
<b>What you&rsquo;ll do</b></div><ul><li><div>
Provide positive, timely service to customers during the check-in and checkout process</div></li><li><div>
Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps</div></li><li><div>
Help customers set up new devices and provide advice on whether to repair or replace old devices</div></li><li><div>
Monitor service queues and provide accurate status updates to customers</div></li><li><div>
Maintain knowledge and skillsets through certified training courses</div></li><li><div>
Clearly communicate and partner with fellow agents</div></li></ul><div><b>
Basic qualifications</b></div><ul><li><div>
3 months of experience working in retail or customer service</div></li><li><div>
Ability to work a flexible schedule, including holidays, nights and weekends</div></li></ul><div><b>
Preferred qualifications</b></div><ul><li><div>
Passion for technology and desire to solve problems</div></li><li><div>
Ability to adapt and learn new skills in a fast-paced industry</div></li></ul><div><b>
What&rsquo;s in it for you</b><br>
<br>
We&rsquo;re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.<br>
<br>
Our benefits include:</div><ul><li><div>
Competitive pay</div></li><li><div>
Generous employee discount</div></li><li><div>
Financial savings and retirement resources</div></li><li><div>
Support for your physical and mental well-being</div></li></ul><div><b>
About us</b><br>
<br>
As part of the Best Buy team, you&rsquo;ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life &mdash; in our stores, online and in customers&rsquo; homes.<br>
<br>
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We&rsquo;re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.&trade;</div><div></div><div><br>
Best Buy is an equal opportunity employer.<br>
<br>
<b>Application deadline:</b> Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.</div>
<p>Position Type: Part time</p></div>

VeeRteq Solutions Inc.

<div><p>We are seeking a high-caliber <b>AI Tech Lead / AI Engineer</b> to design, build, and operationalize agentic AI solutions that accelerate analytics and reporting delivery. This role goes beyond basic agent creation and requires hands-on experience with agent orchestration, memory, and enterprise-grade data access patterns, delivering scalable components that fit into an existing framework while rapidly adapting to incoming business requests.</p>
<p></p><p><b>Responsibilities: -</b></p>
<ul><li>Design, Architect, implement, and iterate on agentic AI solutions to shorten the cycle time for analytics, log analysis, and reporting requests.</li>
<li>Design agent orchestration patterns (multi-agent workflows), tool/function calling, and memory approaches appropriate for enterprise deployments.</li>
<li>Define secure and scalable data access patterns for agents (retrieval, context building, and grounding), integrating with existing data sources and governance expectations.</li>
<li>Partner closely with product, analytics, and engineering stakeholders to intake requirements quickly and deliver working prototypes and production-ready solutions.</li>
<li>Engineer reusable components and best practices that enable scalable delivery (not one-off scripts), aligned to an existing base framework.</li>
<li>Operationalize solutions for reliability and maintainability: testing strategies, monitoring/observability, prompt/version management, and deployment automation.</li>
<li>Evaluate build vs. buy options pragmatically when needed, while keeping focus on shipping solutions on the current platform stack.</li>
</ul><p></p><p><b>Tech Stack (Core): -</b></p>
<ul><li><b>Cloud:</b> AWS (primary deployment environment; open to alternatives)</li>
<li><b>Data/Analytics Platform:</b> Databricks (including native &quot;chat with data&quot; capabilities and potential agent integrations)</li>
<li><b>Agent Frameworks:</b> LangChain, LangGraph</li>
<li><b>Conversational analytics patterns:</b> Ask-questions-on-data / conversational BI approaches (agent-driven analytics and dashboards</li>
</ul><p></p><p><b>Experience: -</b></p>
<p>10+ Years</p>
<p></p><p><b>Location: -</b></p>
<p>Rosemont, IL (3days/Week)</p>
<p></p><p><b>Educational Qualifications: -</b></p>
<p>Engineering Degree BE/ME/BTech/MTech/BSc/MSc.</p>
<p>Technical certification in multiple technologies is desirable.</p>
<p><b>Skills: -</b></p>
<p><b>Mandatory skills</b></p>
<ul><li>Demonstrated experience delivering agentic AI solutions beyond prototypes, including enterprise deployment considerations.</li>
<li>Strong hands-on engineering background with AWS-based deployments.</li>
<li>Experience working with modern data platforms (e.g., Databricks) and integrating LLM solutions with analytics/data ecosystems.</li>
<li>Ability to operate as a senior individual contributor who can define architecture and implement key pieces end-to-end.</li>
</ul><p>Excellent communication and collaboration skills with US-based stakeholders</p>
<p><b>Skills &amp; Expertise Needed</b></p>
<ul><li><b>Agentic </b><b>AI engineering:</b> building and deploying LLM-powered agents for real business workflows.</li>
<li><b>Agent orchestration:</b> designing multi-step and/or multi-agent flows; managing tool use, control flow, retries, and failure handling.</li>
<li><b>Agent memory:</b> short-term and long-term memory patterns; conversation state; summarization and context window management.</li>
<li><b>Enterprise data access patterns for agents:</b> retrieval/grounding strategies; context assembly from structured and unstructured sources; performance-conscious access.</li>
<li><b>Production deployment mindset:</b> security, reliability, monitoring, and maintainability for enterprise-grade AI services.</li>
<li><b>Architecture &amp; best practices:</b> ability to design scalable components that fit into an existing framework and can be extended by the team.</li>
<li><b>Rapid requirements intake:</b> quickly translating ambiguous reporting/analytics asks into implementable solutions and iterating with stakeholders.</li>
<li><b>High autonomy:</b> tech-lead level capability without direct people management; self-directed and able to set engineering direction for the workstream</li>
</ul><p></p><p><b>Good-to-Have Skills</b></p>
<ul><li>Experience implementing retrieval-augmented generation (RAG) and hybrid retrieval across structured/unstructured sources.</li>
<li>Experience with LLMOps practices: prompt/version management, automated evaluation, and regression testing.</li>
<li>Experience building observability for AI systems (quality metrics, traces, latency/cost monitoring).</li>
<li>Familiarity with Databricks-specific agent or model serving patterns (where applicable).</li>
</ul><p>Experience building lightweight analytics experiences on top of agent outputs (e.g., auto-generated insights/dashboards).</p></div>

AI Tech Lead / AI Engineer

Mumzworld.com

<div>
 <strong>
  Role Overview:
  <br/>
  <br/>
 </strong>
 Mumzworld is looking for a strong, hands-on Head of Customer Experience &amp; Customer Service to lead and transform our customer function across multiple markets, languages, and channels.
 <br/>
 <br/>
 This is not a pure strategy role. We need someone who can manage daily operations, diagnose customer pain points, and build the future of customer service at the same time.
 <br/>
 <br/>
 <strong>
  The role has three core pillars:
  <br/>
  <br/>
 </strong>
 <strong>
  Customer Service Operations:
  <br/>
  <br/>
 </strong>
 Run the customer service machine with excellence, efficiency, quality, cost discipline, and strong KPI ownership.
 <br/>
 <br/>
 <strong>
  Customer Experience / CXP:
  <br/>
  <br/>
 </strong>
 Act as the voice of the customer across the company, using NPS, CSAT, complaints, reviews, and service data to identify pain points and push root-cause fixes across departments.
 <br/>
 <br/>
 <strong>
  Agentification &amp; Automation:
  <br/>
  <br/>
 </strong>
 Lead the transformation of CS and CXP workflows through AI agents, automation, agent-assist tools, and smarter processes.
 <br/>
 <br/>
 <strong>
  What You Will Be Doing:
 </strong>
 <strong>
  2. Customer Experience / CXP
 </strong>
 <strong>
  3. Agentification, AI &amp; Automation
 </strong>
 <strong>
  What You Will Need:
 </strong>
 <strong>
  Mindset &amp; Skills:
 </strong>
 <strong>
  Success Metrics:
 </strong>
 <strong>
  Why This Role Matters
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Service Operations
  </li>
  <li>
   Lead customer service operations across multiple markets, channels, and languages, including Arabic and English.
  </li>
  <li>
   Own frontline and back-office performance across chat, WhatsApp, email, phone, social media, escalations, and CS sales.
  </li>
  <li>
   Manage in-house and BPO teams through strong operating routines, governance, workforce management, and performance discipline.
  </li>
  <li>
   Drive core CS KPIs: SLA, AHT, first contact resolution, quality, productivity, backlog, escalation rate, contact rate, and cost per contact.
  </li>
  <li>
   Build a high-performance culture across agents, team leaders, QA, WFM, and support teams, ensuring TLs coach agents rather than only manage queues.
  </li>
  <li>
   Own the measurement and improvement of customer happiness through NPS, CSAT, reviews, complaints, sentiment, and operational service data.
  </li>
  <li>
   Build a structured Voice of Customer engine that turns customer feedback into clear, quantified, and actionable priorities.
  </li>
  <li>
   Identify root causes behind poor customer experience across CS, logistics, fulfilment, product, catalogue, commercial, marketplace, marketing, and technology.
  </li>
  <li>
   Work cross-functionally to ensure customer pain points are not only reported, but actually fixed
  </li>
  <li>
   Improve the full customer journey from browsing and checkout to delivery, returns, refunds, escalations, and repeat purchase.
  </li>
  <li>
   Lead the agentification agenda within Customer Service and Customer Experience, starting from real workflows and operational pain points.
  </li>
  <li>
   Identify manual, repetitive, and high-volume workflows that can be automated through AI agents, rule-based automation, and agent-assist tools.
  </li>
  <li>
   Partner with Product, Tech, Data, and AI teams to design practical solutions that reduce manual work and improve speed, accuracy, and consistency.
  </li>
  <li>
   Drive adoption of AI tools across frontline teams, ensuring tools are embedded into daily routines and not just launched.
  </li>
  <li>
   Measure impact through deflection rate, automation accuracy, AHT reduction, manual workload reduction, cost per contact improvement, and customer satisfaction.
  </li>
  <li>
   Data, Governance &amp; Cross-Functional Leadership
  </li>
  <li>
   Build clear executive visibility on CS and CX performance, risks, opportunities, and required interventions.
  </li>
  <li>
   Run strong daily, weekly, and monthly operating routines, including performance reviews, root-cause reviews, and campaign readiness checks.
  </li>
  <li>
   Translate data into clear narratives for leadership, showing what is improving, what is broken, and where action is needed.
  </li>
  <li>
   Work closely with Operations, Logistics, Fulfilment, Product, Tech, Commercial, Marketplace, Catalogue, Marketing, and Growth teams.
  </li>
  <li>
   Represent the customer in leadership discussions with facts, judgment, and practical recommendations.
  </li>
  <li>
   8 to 12+ years of experience in customer service operations, customer experience, customer operations, or customer support leadership.
  </li>
  <li>
   Proven experience managing large CS teams across multiple markets, ideally in e-commerce, marketplaces, digital platforms, retail, logistics, or tech-enabled businesses.
  </li>
  <li>
   Strong experience managing multilingual teams, especially Arabic and English support operations.
  </li>
  <li>
   Deep knowledge of CS KPIs, workforce management, quality assurance, BPO management, team leader structures, and operational governance.
  </li>
  <li>
   Strong exposure to NPS, CSAT, Voice of Customer, complaint analysis, customer journey improvement, and cross-functional CX projects.
  </li>
  <li>
   Practical understanding of CRM systems, chatbots, agent-assist tools, knowledge bases, workflow automation, AI agents, and customer service automation.
  </li>
  <li>
   Operationally strong: Runs the daily CS machine with discipline, structure, and accountability.
  </li>
  <li>
   Customer-first: Identifies what creates customer frustration and pushes the business to fix
  </li>
  <li>
   Builder mindset: Creates structure in a messy environment without waiting for perfect tools or systems.
  </li>
  <li>
   Agentification mindset: Practical about AI, automation, and bottom-up workflow redesign.
  </li>
  <li>
   Data-driven: Uses data to diagnose problems, prioritize actions, and measure impact.
  </li>
  <li>
   Hands-on leader: Goes deep into tickets, workflows, dashboards, agent behavior, and customer complaints.
  </li>
  <li>
   Cross-functional influencer: Pushes other teams with facts, clarity, and persistence.
  </li>
  <li>
   SLA, AHT, productivity, backlog, quality, and cost per contact improvement
  </li>
  <li>
   First contact resolution and escalation reduction CSAT, NPS, sentiment, and complaint reduction Contact rate / contacts per gross order improvement
  </li>
  <li>
   Shrinkage, adherence, attrition, and team leader coaching effectiveness
  </li>
  <li>
   Automation adoption, deflection rate, AI accuracy, and manual workload reduction
  </li>
  <li>
   Measurable reduction in key customer pain points across logistics, product, catalogue, commercial, marketplace, and tech
  </li>
  <li>
   CS contribution to assisted sales, conversion, retention, and customer lifetime value
   <br/>
   <br/>
  </li>
 </ul>
 Customer service is one of the strongest trust builders for mothers and families. At Mumzworld, this role is not only about managing a support team. It is about building a customer experience engine that listens to customers, fixes root causes, and uses AI to make service faster, smarter, and more human.
 <br/>
 <br/>
 You will own the daily service machine, represent the voice of the customer across the company, and lead the agentification of one of Mumzworld&rsquo;s most operationally rich functions.
</div>


Head of Customer Experience & Customer Service

<div><div>As a Car Electronics Installer, you&rsquo;ll install new technology into customers&rsquo; vehicles in the installation bay of our local Best Buy store. You&rsquo;ll also share advice, best practices and product recommendations with customers and other employees. If you have a passion for cars and tech, we&rsquo;ll provide the trainings and certifications you need to perform at an expert level. Internally, this role is known as an Autotech Agent, and it provides opportunities to advance to Autotech Agent Level 2.<br>
<br>
<b>What you&rsquo;ll do</b></div><ul><li><div>
Install car electronics, including T-harness remote starts, stereos, speakers, dash cameras, backup cameras, amplifiers and in-dash units</div></li><li><div>
Use provided guides to identify compatible mobile electronic products and complete installation projects</div></li><li><div>
Verify vehicle make and model and communicate any compatibility concerns prior to installation</div></li><li><div>
Provide a high level of customer service</div></li><li><div>
Complete required trainings and certifications</div></li></ul><div><b>
Basic qualifications</b></div><ul><li><div>
Current, valid driver&rsquo;s license</div></li><li><div>
Have and maintain a driving record that meets Best Buy&rsquo;s safety standards (e.g., minimal number of violations/accidents)</div></li></ul><div><b>
Preferred qualifications</b></div><ul><li><div>
Prior experience installing car electronics</div></li><li><div>
Prior retail experience</div></li></ul><div><b>
What&rsquo;s in it for you</b><br>
<br>
We&rsquo;re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.<br>
<br>
Our benefits include:</div><ul><li><div>
Competitive pay</div></li><li><div>
Generous employee discount</div></li><li><div>
Financial savings and retirement resources</div></li><li><div>
Support for your physical and mental well-being</div></li></ul><div><b>
About us</b><br>
<br>
As part of the Best Buy team, you&rsquo;ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life &mdash; in our stores, online and in customers&rsquo; homes.<br>
<br>
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We&rsquo;re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.&trade;<br>
<br>
Best Buy is an equal opportunity employer.<br>
<br>
<b>Application deadline:</b> Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.</div>
<p>Position Type: Full time</p></div>

Car Electronics Installer

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AI Tech Lead / AI Engineer

Head of Customer Experience & Customer Service

Car Electronics Installer