tech support specialist

eShow

<p><b>Overview</b><br/>eShow is a leading provider of innovative technology solutions for the global events and tradeshow industry. We specialize in Registration, Conference, Exhibits, and Onsite Technology, helping our clients deliver exceptional live event experiences. Our mission is to be the dominant solution provider in the live event industry through our people, software, and technology.</p><p>eShow is looking for a personable, tech-savvy Onsite Tech Support Specialist (OTSS) to join our team. If you enjoy solving puzzles, working with people, and the excitement of live events, this role is perfect for you. As an OTSS, you are the face of our onsite technology. You&rsquo;ll be the hero onsite at conferences and trade shows, ensuring exhibitors and clients have a seamless experience with our software and hardware.</p><p>In this role, you aren&rsquo;t just tech&mdash;you are a consultant, a troubleshooter, and a brand ambassador. You will ensure clients and attendees have a seamless experience with our hardware and software, often while onsite at high-profile conferences and trade shows across the country.</p><p><b>What You&rsquo;ll Do</b></p><ul><li>Troubleshoot &amp; Resolve: Identify and fix software/hardware issues, guiding users through step-by-step procedures with patience and clarity.</li><li>Onsite Expert: Travel frequently (approximately 10-20 days per month) to manage event technology, implement hardware setups, and provide real-time support.</li><li>Client Advocacy: Maintain strong working relationships with existing customers to ensure exceptional service and technical satisfaction.</li><li>Technical Collaboration: Work with internal staff to research complex problems and stay updated on the latest technology innovations and trends.</li><li>Multi-Channel Support: Field support requests via calls, chat, and email to ensure minimal downtime for our users.</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li>Communication Pro: You possess excellent verbal and written communication skills, with a professional and pleasant manner over email and phone.</li><li>The Translator: You have the unique ability to explain complex technical issues clearly to both technical and non-technical employees and customers.</li><li>Customer Service Pro: You bring excellent interpersonal skills and a commitment to providing a world-class service experience.</li><li>Tech-Agile: You are proficient with Microsoft Office Suite, Google Suite, and possess thetech-instinct to quickly master new proprietary hardware and software.</li><li>Strategic Problem Solver: You have strong analytical skills and a high attention to detail. You&rsquo;re an organizational pro who can multi-task and meet short-term deadlines in a team environment.</li><li>Inclusive Connector: You can communicate clearly and effectively with personnel at all levels of education and experience, both inside and outside the organization.</li><li>The Hybrid Advantage: You enjoy the best of both worlds&mdash;the comfort of a South Barrington home base and the flexibility of a hybrid remote/onsite schedule tailored to the event calendar.</li><li>A Get-It-Done Attitude: You&rsquo;re comfortable being active and hands-on. Whether you&rsquo;re navigating a bustling convention center, setting up cutting-edge tech stations, or managing equipment (up to 50 lbs), you enjoy a role that keeps you moving and off the sidelines.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Technical Curiosity: While we&rsquo;d love to see an A+ or Network+ certification, what matters most is your ability to dive into new software and hardware and become the expert others rely on.</li><li>Industry Savvy: If you have a background in Event Management or the Tradeshow world, you&rsquo;ll fit right in with our fast-paced, high-impact culture.</li></ul><p><b>Benefits &amp; Perks</b></p><ul><li><b>Salary:</b> Potential for annual raises with bi-weekly pay.</li><li><b>Full Coverage:</b> Medical, Dental, and Vision insurance.</li><li><b>Future Planning:</b> 401(k) retirement plan.</li><li><b>Work-Life Balance:</b> 10 days PTO plus Paid Holidays.</li><li><b>Travel Perks:</b> Get paid to see the country with travel coverage and a daily per diem.</li></ul><p>Pay: $42,000.00 - $45,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: Hybrid remote in Barrington, IL 60010</p>

Onsite Tech Support Specialist

UMB Financial Corporation

<div><div>The Customer Technical Support Specialist provides technical, operational and product support for UMB's Commercial Treasury Customers.</div><div></div><div>
The Customer Technical Support Specialist is part of our Implementation team focused on Treasury Management that offers an array of solutions across the entire payment spectrum to manage cash outflows and receivables that drive efficiencies and cost savings.</div><div></div><div>
How you will spend your time:</div><ul><li><div>
Facilitates fulfillment activities for on boarding of new services, updating user profiles and access levels, and providing product education and training.</div></li><li><div>
Functions as escalated point of contact for customer inquiries, technical maintenance, troubleshooting, and transactional support.</div></li><li><div>
Coordinates appropriate customer documentation and follow through to completion.</div></li><li><div>
Provides support to UMB Treasury Officers and customers for access and routine navigation needs.</div></li><li><div>
Partners with internal departments to ensure client needs are met and problems are resolved. Other duties as assigned.</div></li></ul><div></div><div>
We are excited to talk with you if:</div><ul><li><div>
You have 3 years customer service, technical support, or operations experience or equivalent education</div></li><li><div>
Excellent customer service skills (incoming calls, branch or operations support)</div></li><li><div>
Demonstrates familiarity with networks and internet protocols</div></li><li><div>
Understands online security means and purpose</div></li><li><div>
Ability to effectively manage multiple requests, concerns and problems in a professional manner requiring significant attention to detail</div></li><li><div>
Displays above average interpersonal skills</div></li><li><div>
Showcases ability to identify and solve routine to moderate technical issues</div></li><li><div>
Demonstrates organizational skills and being a self starter</div></li><li><div>
Demonstrates strong verbal and written communication skills</div></li></ul><div></div><div>
Compensation Range:</div>
$38,910.00 - $75,080.00<div></div><div><i>
The posted compensation range on this listing represents UMB&rsquo;s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information</i></div><div></div><div>
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.</div><div></div><div>
Are you ready to be part of something more?<br>
You're more than a means to an end&mdash;a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.</div><div></div><div><i>
UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to </i><div><i>talentacquisition@umb.com</i></div><i> to let us know the nature of your request.</i></div><div></div><div><i>
If you are a California resident, please visit our </i><div>Privacy Notice for California Job Candidates</div><i> to understand how we collect and use your personal information when you apply for employment with UMB.</i></div></div>

Customer Tech Support Specialist

Crumbl Cookies Franchises

<div><div>Franchise Support and Quality is a team in the Field Operations department. We provide support to Crumbl franchise locations by making it easy for Owners, Operators, Managers, and Crew Members to get answers, solve problems, and identify opportunities. We measure success by the speed, accuracy, and experience we provide.</div>
<div></div>
<div>The services we offer include general operational support, cookie support, tech support, supply chain support, and quality assurance. We focus on modeling exceptional hospitality, upholding Crumbl policies with empathy, and continuous improvement to make things better for today&mdash;and where Crumbl is headed tomorrow.</div>
<div></div>
<div>If you are passionate about joining a top tier team that focuses efforts on helping franchise locations make the best box of cookies in the world, this position is for you.</div>
<div></div>
<div>The Tech Support Specialist I is responsible for providing technical product support to Crumbl Franchise locations, including remotely troubleshooting software, coordinating hardware installation, and supporting end-users of varying technical expertise (via support tickets).</div>
<h3 class="jobSectionHeader"><b>Duties and Responsibilities</b></h3><ul>
<li>Provide an effortless customer experience through a support ticket or phone response to make it easy for Crumbl locations to get answers and solve problems</li>
<li>Utilize ticketing system to communicate and thoroughly document issues and opportunities</li>
<li>Manage ticket queue daily to make sure all tickets are updated and resolved effectively</li>
<li>Diagnose and troubleshoot simple and complex issues for both Crumbl store hardware and software by utilizing all available resources provided</li>
<li>Refer to established recommendations for technical product support and escalate complex issues as needed to higher-level technical product support specialists or management</li>
<li>Using KCS methodology, contribute to the knowledge base by flagging, editing and creating articles</li>
<li>Follow all Standard Operating Procedures</li>
<li>Advocate for Crumbl store locations and own issues until completion</li>
<li>Maintain Crumbl Ops and business acumen by attending team trainings to adequately support platforms and stores</li>
<li>Support and meet team goals for response times, accuracy, and experience metrics</li>
<li>Contribute to an inspiring team environment with an open communication culture</li>
<li>Adhere to published work schedule and maintain excellent attendance</li>
<li>Demonstrate relentless teamwork through collaboration on team projects and initiatives</li>
<li>Regularly attend 1:1s with manager to review performance and make professional developmental goals</li>
</ul><h3 class="jobSectionHeader"><b>Qualifications</b></h3><ul>
<li>High school diploma or equivalent required.</li>
<li>General interest in technology.</li>
<li>Basic knowledge of Crumbl&rsquo;s products/services preferred, but not required.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Self-motivated and able to work in autonomy.</li>
<li>Ability to multitask and manage time efficiently.</li>
<li>Understand common troubleshooting methods.</li>
<li>Ability to think critically to discover and solve complex problems.</li>
<li>Experience in either customer service or tech support (preferred).</li>
<li>Familiarity with Apple products (preferred).</li>
<li>Willing to work variable shifts including evenings, weekends, and public holidays.</li>
<li>Maintain a positive attitude and have the ability to handle change with professionalism and authenticity.</li>
</ul><h3 class="jobSectionHeader"><b>Working Conditions</b></h3><ul>
<li>Working environment is generally an office setting utilizing a laptop, phone, and other required office equipment. Work environment contains multiple shifts. Must work in the office on shifts occurring between 9am &ndash; 5pm. Shifts being worked during 5am &ndash; 9am and 6pm &ndash; 1am may receive the option to work from home. Exposure to mechanical and electrical hazards is associated with all shifts.</li>
</ul>
<div></div><div>Crumbl was founded in 2017 by Jason McGowan &amp; Sawyer Hemsley in Logan, Utah. It is now the fastest-growing cookie company in the nation with over 1000 locations in the USA and Canada. Crumbl is powered by cutting-edge technology, iconic branding, delicious desserts, and passionate people.</div><div></div><div><br>
Crumbl HQ and franchisees provide employment for over 26,000 people across the United States, and all of our franchises are owned and operated by independent members of the local community.</div><div></div><div><br>
Crumbl&rsquo;s 200+ unique cookie flavors rotate weekly and are served in our famous pink box!</div><div></div><div><br>
Crumbl is an equal opportunity employer. Crumbl provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Technical Support Specialist (Part Time)

The Church of Jesus Christ of Latter-day Saints

<div><p>The Global Services Department purpose is to help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way.
</p><p>The Global Tech Support Specialist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. This role serves as the initial point of contact as well as an escalation point for Global Tech Support representatives. This person gathers and analyzes information about the user's issue to answer intermediate to difficult questions about installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages.
</p><p><b>This is a full-time (40-hour/week) position </b>. Under current hybrid working arrangements, the person in this position is <b>required </b>to work in our Riverton, UT office a minimum of once a week (as designated by division) or more depending on business needs; therefore must live close. Hybrid working arrangements requires ongoing approval.
</p><p><b><i>Learn more about the GSD </i></b><b><i>HERE </i></b><b><i>!</i></b></p></div>
<br><div><ul><li>Acts as initial point of contact and escalation for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
</li><li>Provides technical support of hardware, systems, sub-systems and/or applications
</li><li>Handles escalated issues from Global Tech Support representatives
</li><li>Assists with navigating around application menus, may be required to remote into customer's computer
</li><li>Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
</li><li>Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
</li><li>Offers alternative solutions where appropriate
</li><li>Records all customer contact information in CRM system
</li><li>Escalates the most complex problems to the Product Managers/Engineers
</li><li>Performs work under limited supervision</li></ul></div>
<br><div><ul><li>High School Diploma or equivalent required
</li><li>Associate degree or technical institute degree/certificate in Computer Science, Information Systems, Business or any combination of related education or experience up to a minimum of 2 years required.
</li><li><p>Fluency in reading, writing, and speaking English is <b>required
</b></p></li><li><p>Fluency in reading, writing, and speaking Portuguese is <b>required
</b></p></li><li>A+, MCP, Dell or other industry identified certifications are preferred
</li><li>Advanced knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
</li><li>Understanding of Active Directory to unlock and reset passwords
</li><li>Proficient with troubleshooting all Windows Operating systems
</li><li>Ability to communicate clearly and professionally, both verbally and in writing
</li><li>Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
</li><li><b>Although this is a hybrid position, must live close to the office based in Riverton, UT USA</b></li></ul></div><p></p>
<br><div><div>Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord&rsquo;s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings&mdash; giving Church members places to worship, teach, learn, and receive sacred ordinances&mdash;our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
</div><div>Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
</div><div>Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.</div></div>

GSD Global Support Tech Specialist, Portuguese/English Required

<div><p>The Global Services Department purpose is to help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way.
</p><p>The Global Tech Support Specialist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. This role serves as the initial point of contact as well as an escalation point for Global Tech Support representatives. This person gathers and analyzes information about the user's issue to answer intermediate to difficult questions about installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages.
</p><p><b>This is a full-time (40-hour/week) position </b>. Under current hybrid working arrangements, the person in this position is <b>required </b>to work in our Riverton, UT office a minimum of once a week (as designated by division) or more depending on business needs; therefore must live close. Hybrid working arrangements requires ongoing approval.
</p><p><b><i>Learn more about the GSD </i></b><b><i>HERE </i></b><b><i>!</i></b></p></div>
<br><div><ul><li>Acts as initial point of contact and escalation for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
</li><li>Provides technical support of hardware, systems, sub-systems and/or applications
</li><li>Handles escalated issues from Global Tech Support representatives
</li><li>Assists with navigating around application menus, may be required to remote into customer's computer
</li><li>Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
</li><li>Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
</li><li>Offers alternative solutions where appropriate
</li><li>Records all customer contact information in CRM system
</li><li>Escalates the most complex problems to the Product Managers/Engineers
</li><li>Performs work under limited supervision</li></ul></div>
<br><div><ul><li>High School Diploma or equivalent required
</li><li>Associate degree or technical institute degree/certificate in Computer Science, Information Systems, Business or any combination of related education or experience up to a minimum of 2 years required.
</li><li>Fluency in reading, writing, and speaking English is <b>required
</b></li><li>Fluency in reading, writing, and speaking Portuguese is <b>required
</b></li><li>A+, MCP, Dell or other industry identified certifications are preferred
</li><li>Advanced knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
</li><li>Understanding of Active Directory to unlock and reset passwords
</li><li>Proficient with troubleshooting all Windows Operating systems
</li><li>Ability to communicate clearly and professionally, both verbally and in writing
</li><li>Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
</li><li><b>Although this is a hybrid position, must live close to the office based in Riverton, UT USA</b></li></ul></div>
<br><div><div>Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord&rsquo;s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings&mdash; giving Church members places to worship, teach, learn, and receive sacred ordinances&mdash;our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
</div><div>Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
</div><div>Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.</div></div>

GSD Global Support Tech Specialist English/Spanish Required

The New York Public Library

<div>
 <p>
  <strong>
   Department:
  </strong>
  Branch Services &amp; Programs
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Various Locations
 </p>
 <p>
  <strong>
   Compensation:
  </strong>
  $25.00 / hour
  <br/>
  <br/>
 </p>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Overview
  <br/>
 </strong>
 The New York Public Library (NYPL) is seeking an enthusiastic candidate to fill the role of Neighborhood Tech Helper (Outreach Associate) to support the expansion of services as part of our HPD partnership for Neighborhood Tech Help (NTH).
 <br/>
 <br/>
 Community-based Neighborhood Tech Helpers provide individualized assistance to local community members who need coaching in introductory digital skills and/or access to affordable home internet service and internet-capable devices in order to become effective home internet users. The candidate must have excellent communication, digital, outreach and organizational skills and have a high level of comfort engaging with individuals and groups of all abilities and from a wide range of backgrounds across the city (including Manhattan, the Bronx, and Staten Island).
 <br/>
 <br/>
 This position reports to the Neighborhood Tech Help Program Coordinator in the Community Outreach and Engagement Department and is an integral part of NYPL&rsquo;s commitment to ensure underserved communities are connected with the Library and have awareness of relevant programs and services.
 <br/>
 <br/>
 <strong>
  <em>
   This is a grant-funded temporary position through June 30, 2026.
   <br/>
   <br/>
  </em>
 </strong>
 <strong>
  Responsibilities
 </strong>
 <ul>
  <li>
   Bring the NTH program to target communities and build community relationships through targeted outreach and one-on-one interactions at a range of outreach events hosted by community partner organizations and in public settings (both indoors and outdoors) such as public housing, city shelters, parks, shopping malls, and recreation centers.
  </li>
  <li>
   Teach community members about The New York Public Library&rsquo;s programs and services, including how to get a library card.
  </li>
  <li>
   Be proactive, informed and helpful when interacting with patrons seeking assistance.
  </li>
  <li>
   Assess patrons&rsquo; access to technology, current digital skill level, connectivity needs, and internet use priorities. If necessary,
   <ul>
    <li>
     Support patrons in troubleshooting for basic digital literacy needs and software/hardware functionality.
    </li>
    <li>
     Advise patrons about free or affordable home internet service options for which they may qualify, assist patrons to apply for services they choose, and support their efforts to secure service.
    </li>
    <li>
     Advise patrons about sources of affordable computers or other internet connected devices for which they may qualify, and support their efforts to acquire appropriate devices and where they can get help for repair.
    </li>
    <li>
     Refer patrons to relevant services or organizations who can support tech needs beyond the scope of NTH.
    </li>
    <li>
     Teach digital safety precautions
    </li>
   </ul>
  </li>
  <li>
   Participate in all required onboarding and skills development opportunities, as determined by the NTH Program Coordinator.
  </li>
  <li>
   Track program data, keep accurate and timely records, and report outcomes as required.
  </li>
  <li>
   Assist with maintaining the NTH Playbook and information for referrals to community programs and services.
  </li>
  <li>
   Provide excellent customer service and support to individuals in diverse communities.
  </li>
  <li>
   Plan, set-up equipment, and attend scheduled outreach events.
  </li>
  <li>
   Perform related duties and work on special projects as required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Education, Experience &amp; Skills
  <br/>
  <br/>
 </strong>
 <strong>
  Required Education and Certifications
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree or 1-2 years relevant work experience
  </li>
 </ul>
 <strong>
  Required Experience
 </strong>
 <ul>
  <li>
   Demonstrated experience in providing excellent customer service to diverse patrons.
  </li>
  <li>
   Excellent digital and computer skills.
  </li>
 </ul>
 <strong>
  Required Skills
 </strong>
 <ul>
  <li>
   <strong>
    <em>
     Bilingual or conversational in Spanish required
    </em>
   </strong>
  </li>
  <li>
   Ability to demonstrate basic knowledge of current technology platforms and devices, and willingness to learn. Ability to assist others to learn basic digital skills: i.e. related to internet services, computer and device characteristics, and common online services and applications.
  </li>
  <li>
   Excellent customer service skills. Strong organizational and time management skills with high attention to detail and ability to work on multiple projects simultaneously.
  </li>
  <li>
   Knowledge of community outreach and engagement in diverse communities and a commitment to DEIA.
  </li>
  <li>
   Ability to demonstrate excellent interpersonal skills, cultural competency and sensitivity working with diverse customers, coworkers, and community. Ability to establish trust with patrons of varied educational and cultural backgrounds. Interest in empowering older adults, people with disabilities, immigrants, and other vulnerable populations with digital skills and confidence.
  </li>
  <li>
   Adaptable to changing work environments and ability to creatively solve problems and negotiate and handle stressful situations in a positive manner.
  </li>
  <li>
   Excellent communication skills both online and in-person &mdash;written and verbal&mdash;for varied audiences, including public speaking, managing group discussion, classroom management, and listening skills.
  </li>
 </ul>
 <strong>
  Managerial/Supervisory Responsibilities:
 </strong>
 <ul>
  <li>
   N/A
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  More...
  <br/>
  <br/>
 </strong>
 <strong>
  NYPL Core Values:
  <br/>
 </strong>
 <em>
  All team members are expected and encouraged to embody the NYPL Core Values:
 </em>
 <ul>
  <li>
   Be
   <strong>
    Helpful
   </strong>
   to patrons and colleagues
  </li>
  <li>
   Be
   <strong>
    Resourceful
   </strong>
   in solving problems
  </li>
  <li>
   Be
   <strong>
    Curious
   </strong>
   in all aspects of your work
  </li>
  <li>
   Be
   <strong>
    Welcoming
   </strong>
   and
   <strong>
    Inclusive
   </strong>
  </li>
 </ul>
 <strong>
  Work Environment
 </strong>
 <ul>
  <li>
   Office setting
  </li>
  <li>
   Public library setting
  </li>
  <li>
   Other workshop and public speaking environments
  </li>
 </ul>
 <strong>
  Physical Duties
 </strong>
 <ul>
  <li>
   May involve some light physical labor such as the moving and lifting of supply boxes or program supplies
  </li>
  <li>
   Requires travel within NYC
  </li>
 </ul>
 <strong>
  Pre-placement Physical Required?
 </strong>
 <ul>
  <li>
   No
  </li>
 </ul>
 <strong>
  Schedule
 </strong>
 <ul>
  <li>
   15 hours per week
  </li>
  <li>
   Must have flexible availability, including evenings and weekends as needed
  </li>
  <li>
   Must be willing to travel to various locations as needed
  </li>
 </ul>
 <em>
  This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.
  <br/>
  <br/>
 </em>
 <strong>
  <em>
   The New York Public Library
  </em>
 </strong>
 <em>
 </em>
 <strong>
  <em>
   Salary Statement
   <br/>
  </em>
 </strong>
 At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.
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Neighborhood Tech Helpers Outreach Associate - Part Time

Mapunawai Inc

<p><b>Now Hiring: Community Digital Navigator &ndash; Library Technology Support</b></p><p><b>Location:</b> Hawai&lsquo;i State Public Libraries (statewide)</p><p><b>Pay:</b> Starting At $23/hr | Part-Time and Full-Time positions available</p><p>Do you love helping people learn? Māpunawai Inc. is hiring <b>Community Digital Navigators</b> to support patrons in east Hawai&lsquo;i&rsquo;s Island public libraries (Hilo, Keaau, Mountain View, &amp; Pahoa Public Libraries)</p><p>This is <b>not just tech support</b> &mdash; Digital Navigators are mentors and guides who help community members build confidence using technology for everyday life.</p><p><b>What You&rsquo;ll Do</b></p><ul><li>Work inside of multiple public libraries (Hilo, Keaau, Mountain View &amp; Pahoa Public Libraries)</li><li>Help people with their basic computer needs, such as how to use email, fill out online forms, and access telehealth and job applications</li><li>Show patrons how to use features of their smartphones, tablets, and laptops</li><li>Use the <b>Northstar Digital Literacy</b> program to guide learners step by step</li><li>Troubleshoot a wide range of basic hardware and software issues across all operating systems and devices</li><li>Create a welcoming, encouraging space for learners of all ages</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li>Friendly, patient, and compassionate communicators</li><li>People comfortable with everyday digital skills (email, browsers, online forms, devices) with a broad knowledge of tech issues + problem solving abilities</li><li>Experience teaching, tutoring, or mentoring is a plus</li><li>Bilingual skills are welcome</li></ul><p><b>What You&rsquo;ll Get</b></p><ul><li>$23/hr starting based on experience and training level</li><li>Paid training (20 hours at start)</li><li>Benefits available for part and full-time positions</li></ul><p><b>How to Apply:</b></p><p>Send your resume (and a short note about why you&rsquo;d be a great fit) to: Mapunawai.com/cdn</p><p>Positions open on <b>all islands</b> &mdash; please let us know your preferred location(s).</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $23.00 per hour</p><p>Benefits:</p><ul><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Community Digital Navigator

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