tech support specialist

Springwell

<div><div>Springwell is currently seeking an entry level <b>Tech Support Specialist</b> that will provide help desk support in our two offices and also to remote users. This position is fully onsite and will require time split between our <b>Marlborough and Waltham</b> offices.<br>
<br>
The compensation for this role is $55,000.<br>
<br>
<b>RESPONSIBILITES INCLUDE:</b><ul><li>
Monitor tickets in out help desk system</li><li>
Troubleshoot hardware and software issues</li><li>
Deploy new computers, printers and peripherals</li><li>
Perform hardware and software upgrades and updates</li><li>
Setup and maintain staff laptops</li><li>
Setup and configure new users</li><li>
Setup, maintain and manage cell phones and cell account</li><li>
Troubleshoot phone issues</li><li>
Maintain network printers</li><li>
Diagnose network and wireless issues</li><li>
Maintain hardware and software in our conference rooms</li><li>
Training new staff on software and IT policies and procedures</li><li>
Maintain an accurate inventory of hardware</li><li>
Document IT procedures</li></ul><b>
QUALIFICATIONS:</b><ul><li>
Degree or technical certificates preferred</li><li>
Microsoft Office 365</li><li>
MFA</li><li>
Windows 10/11</li><li>
Experience troubleshooting wired and wireless networks</li><li>
Citrix VDI experience is a plus</li><li>
Excellent customer service skills</li><li>
Ability to work independently and to manage priorities</li><li>
Must have the ability to adapt to frequent changes</li></ul></div><b>
GENEROUS BENEFITS:</b><ul><li>
3 weeks of vacation in first year</li><li>
Birthday off</li><li>
13 paid holidays</li><li>
3 paid personal days</li><li>
15 paid sick days per year (You can accumulate up to 450hrs/12weeks)</li><li>
Health &amp; dental insurance with employer contribution</li><li>
Life and long-term disability insurance at no cost to employee</li><li>
Flexible Spending Plan</li><li>
Employee Assistance Plan</li><li>
401K Retirement Savings Plan w/ employer contribution</li><li>
Mileage reimbursement</li><li>
Employee referral bonuses</li><li>
Free parking</li><li>
Commitment to promoting from within</li></ul><b>
ABOUT US:</b><br>
For more than 40 years, Springwell has worked to help ensure that seniors and individuals with disabilities have the village they need and the support that is necessary for them to live at home with dignity and independence.<br>
We are committed to our employees. We are focused on creating a supportive, open environment that values the people who make a difference &ndash; each and every member of our staff. We are fiercely committed to creating equal opportunities for all regardless of race, color, sex, gender identity, sexual orientation, gender expression, national origin, age, language, and physical or mental disabilities.<br>
We believe in and are looking for new staff who embrace:<ul><li>
Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support.</li><li>
Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service.</li><li>
Transparency: While we don't claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible.</li></ul><p>
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Tech Support Specialist

OneMain Financial

<div><p>OneMain is currently hiring for Tech Support Specialists to join our OneSupport team. OneSupport is an internal help desk that provides technical and account support to OneMain team members. We strive to assist the company in all technical aspects and provide support through inbound calls and chats.</p><p>
Applicants must display a strong aptitude for customer service and be motivated to learn financial and technical skills.</p><p>
A comprehensive 10-week training program is provided to all new team members along with excellent opportunities for career growth and development.</p><p></p><p><b>
In the Role</b></p><ul><li>
Password Administration</li><li>
Chat Support</li><li>
Supporting customer applications, account servicing, and branch balancing</li><li>
Basic technical support for issues related but not limited to desktops, laptops, printers, network infrastructure, iPads, Remote Access, mobile devices, and email</li><li>
Assisting other departments with responsibilities and business needs</li></ul><p></p><p><b>
Requirements</b></p><ul><li>
Strong verbal and written communication skills</li><li>
Aptitude for critical thinking and problem solving</li><li>
Capability to multitask</li><li>
Open minded towards change and dynamic workplace</li><li>
Flexible and Adaptable</li><li>
Customer Service Mindset</li><li>
High attention to detail</li><li>
Ability to work independently and within a team</li><li>
HS Diploma/GED</li></ul><p></p><p><b>
Location</b></p><p></p><p>
Evansville, IN - Hybrid</p><p></p><p><b>
Hours</b></p><p></p><p>
During the 10-week training course, hours will be 8 AM &ndash; 5 PM.</p><p>
After being fully trained, the hours will vary according to the schedule below:</p><ul><li>
Mon &ndash; Friday shifts are as follows:<ul><li>
7 AM &ndash; 4 PM</li><li>
8 AM &ndash; 5 PM</li><li>
9 AM &ndash; 6 PM</li><li>
10 AM &ndash; 7 PM</li><li>
11 AM &ndash; 8 PM</li><li>
12 PM &ndash; 9 PM</li></ul></li><li>
Saturday shift is 7:00 AM &ndash; 3:30 PM, with a day off throughout the week. You will not be required to work more than one Saturday a month.</li></ul><p><b><br>
Who we Are</b></p><p>
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we&rsquo;ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.</p><p></p><p>
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we&rsquo;re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There&rsquo;s never been a better time to shine with OneMain.</p><p></p><p>
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That&rsquo;s why we&rsquo;ve packed our comprehensive benefits package for full- and some part-timers with:</p><ul><li>
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances</li><li>
Up to 4% matching 401(k)</li><li>
Employee Stock Purchase Plan (10% share discount)</li><li>
Tuition reimbursement</li><li>
Paid time off (15 days&rsquo; vacation per year, prorated based on start date)</li><li>
Paid sick leave as determined by state or local ordinance (prorated based on start date)</li><li>
11 Paid holidays (4 floating holidays, prorated based on start date)</li><li>
Paid volunteer time (3 days per year, prorated based on start date)</li></ul><p></p><p><i>
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.</i></p></div>

Crosslink

<p></p><div><div><div><b>SUMMARY</b></div></div><p>
The <b>Technical Support Specialist II</b> aids all levels within the Technical Support department. The primary responsibility of this role is to serve as the main point of contact for clients, delivering technical support and service for CrossLink products. This position requires a thorough understanding of Customer Service and Technical Support procedures and policies to ensure that client issues are resolved accurately and in a timely manner. Additional responsibilities include handling and resolving escalations.</p><p><b>
PRIMARY RESPONSIBILITIES</b></p><ul><li>
Respond to client inquiries via phone, chat, and email regarding product and technical issues.</li><li>
Provide clear explanations and follow-up support to build strong client relationships.</li><li>
Create and monitor Jira tickets, ensuring cases are well documented for tracking and escalation.</li><li>
Analyze client cases to identify trends and improve service quality.</li><li>
Troubleshoot and resolve technical issues using sound judgment.</li><li>
Serve as a point of contact for assigned clients.</li><li>
Support seasonal Technical Support Agents and assist with escalations.</li><li>
Contribute to Knowledge Base (KB) articles and assist with training.</li><li>
Provide feedback on system and process improvements.</li><li>
Work effectively both independently and within a team.</li><li>
Perform additional duties as assigned and participate in ongoing training.</li></ul><p><b>
REQUIRED SKILLS</b></p><ul><li>
Associate&rsquo;s degree in computer science or a related field, OR 2+ years of relevant work experience.</li><li>
Minimum of 1 year of software technical support experience in a call center environment.</li><li>
Working knowledge of Windows environments, network functions and configurations, and software applications.</li><li>
Minimum of 1 year of customer service experience.</li><li>
Excellent verbal and written communication skills.</li><li>
Bilingual (English/Spanish)</li></ul><p><b>
BONUS SKILLS</b></p><ul><li>
Basic knowledge of tax concepts</li><li>
Previous experience preparing personal/business federal income tax returns</li></ul><p>
</p><p><b>This is an on-site position. We will train qualified applicants.</b></p><p>
Associates Degree in Computer Science, or 3 years of experience</p><p>
2 years software technical support in a call center environment, Windows Environment, Network Functions, and Configurations and Software Applications</p><p>
2 years Customer Service</p><p>
Bi-Lingual (English/Spanish)</p><p>
Basic knowledge of Tax concepts</p></div>

Tech Support Specialist II

<p></p><div><p><b>SUMMARY</b></p><p>
The <b>Technical Support Specialist II</b> aids all levels within the Technical Support department. The primary responsibility of this role is to serve as the main point of contact for clients, delivering technical support and service for CrossLink products. This position requires a thorough understanding of Customer Service and Technical Support procedures and policies to ensure that client issues are resolved accurately and in a timely manner. Additional responsibilities include handling and resolving escalations.</p><p><b>
PRIMARY RESPONSIBILITIES</b></p><ul><li>
Respond to client inquiries via phone, chat, and email regarding product and technical issues.</li><li>
Provide clear explanations and follow-up support to build strong client relationships.</li><li>
Create and monitor Jira tickets, ensuring cases are well documented for tracking and escalation.</li><li>
Analyze client cases to identify trends and improve service quality.</li><li>
Troubleshoot and resolve technical issues using sound judgment.</li><li>
Serve as a point of contact for assigned clients.</li><li>
Support seasonal Technical Support Agents and assist with escalations.</li><li>
Contribute to Knowledge Base (KB) articles and assist with training.</li><li>
Provide feedback on system and process improvements.</li><li>
Work effectively both independently and within a team.</li><li>
Perform additional duties as assigned and participate in ongoing training.</li></ul><p><b>
REQUIRED SKILLS</b></p><ul><li>
Associate&rsquo;s degree in Computer Science or a related field, OR 2+ years of relevant work experience.</li><li>
Minimum of 1 year of software technical support experience in a call center environment.</li><li>
Working knowledge of Windows environments, network functions and configurations, and software applications.</li><li>
Minimum of 1 year of customer service experience.</li><li>
Excellent verbal and written communication skills.</li><li>
Bilingual (English/Spanish)</li></ul><p><b>
BONUS SKILLS</b></p><ul><li>
Basic knowledge of tax concepts</li><li>
Previous experience preparing personal/business federal income tax returns</li></ul><p>
</p><p><b>This is an on-site position. We will train qualified applicants.</b></p><p>
Associates Degree in Computer Science, or 3 years of experience</p><p>
2 years software technical support in a call center environment, Windows Environment, Network Functions, and Configurations and Software Applications</p><p>
2 years Customer Service</p><p>
Bi-Lingual (English/Spanish)</p><p>
Basic knowledge of Tax concepts</p></div>

Manufacturing Commercial Vehicles

<div><p><b>Company:</b> MCV INDUSTRY ( egypt)- </p><p><b>Job Purpose:</b></p><p></p><p>Facilitate and coordinate technical assistance and support related to computer systems, hardware, or software Respond to queries, runs diagnostic programs, isolates problem, and determine and implement solution</p><p></p><p><b>Job Duties and Responsibilities:</b></p><p></p><ul><li>Maintain helpdesk support and resolve problems to the end user&rsquo;s satisfaction</li><li>Check and respond quickly and effectively to requests received through the IT helpdesk</li><li>Check service desk for tickets assigned to the queue and process first-in first-out based on priority</li><li>Check configurations, utilities, software default settings, etc for the local workstation</li><li>Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment</li><li>Install, test and configure new workstations, peripheral equipment and software</li><li>Review inventory of all equipment, software and software licenses</li><li>Follow up issues for escalation and check as appropriate</li><li>Coordinate PC setup and deployment for new employees using standard hardware, images and software</li><li>Assign users and computers to proper groups in active directory</li><li>Carry out timely workstation hardware and software upgrades as required</li><li>Perform other job-related duties as assignedMain KPI Key Performance indicators:
</li></ul><ul>
<li>Core Competencies<ul>
<li>Financial Management</li>
<li>Customer Excellence</li>
<li>Process Management</li>
<li>Growth &amp; Development</li></ul><br>
</li>
<li>Functional Competencies<ul>
<li>Job Knowledge</li>
<li>Monitoring, Reporting and Trend Thinking</li>
<li>Technology and Cyber Security</li></ul><br>
</li>
<li>Leadership Competencies<ul>
<li>Accountability &amp; Focusing on Business Results</li>
<li>Emotional Intelligence</li>
<li>Integrity &amp; Professional Behavior</li></ul></li><br>
</ul>
<p></p><p><b>Job Skills and Abilities:</b></p><p></p><ul><li> Good knowledge on MCSA or MCITP</li><li> Very good command of English</li><li> ITIL information is an asset</li><li> Working knowledge of help desk software, databases and remote control</li><li> Strong client-facing and communication skills</li><li> Troubleshooting and multi-tasking skills</li><li> Customer service orientation</li><li> Problem-solving skills</li><li> Team work player</li></ul><p></p><p><b>Qualifications:</b></p><p></p><ul><li> BSc Computer Engineering, Computer Science, or equivalent discipline</li></ul><p>- 0 - 3 years of experience</p></div><p></p>

IT Tech. Support Specialist

Best Buy

<div><div>As a Geek Squad Agent, you&rsquo;ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We&rsquo;ll provide the training and resources you need to assess customers&rsquo; needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you.<br>
<br>
<b>What you&rsquo;ll do</b></div><ul><li><div>
Provide positive, timely service to customers during the check-in and checkout process</div></li><li><div>
Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps</div></li><li><div>
Help customers set up new devices and provide advice on whether to repair or replace old devices</div></li><li><div>
Monitor service queues and provide accurate status updates to customers</div></li><li><div>
Maintain knowledge and skillsets through certified training courses</div></li><li><div>
Clearly communicate and partner with fellow agents</div></li></ul><div><b>
Basic qualifications</b></div><ul><li><div>
3 months of experience working in retail or customer service</div></li><li><div>
Ability to work a flexible schedule, including holidays, nights and weekends</div></li></ul><div><b>
Preferred qualifications</b></div><ul><li><div>
Passion for technology and desire to solve problems</div></li><li><div>
Ability to adapt and learn new skills in a fast-paced industry</div></li></ul><div><b>
What&rsquo;s in it for you</b><br>
<br>
We&rsquo;re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.<br>
<br>
Our benefits include:</div><ul><li><div>
Competitive pay</div></li><li><div>
Generous employee discount</div></li><li><div>
Financial savings and retirement resources</div></li><li><div>
Support for your physical and mental well-being</div></li></ul><div><b>
About us</b><br>
<br>
As part of the Best Buy team, you&rsquo;ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life &mdash; in our stores, online and in customers&rsquo; homes.<br>
<br>
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We&rsquo;re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.&trade;</div><div></div><div><br>
Best Buy is an equal opportunity employer.<br>
<br>
<b>Application deadline:</b> Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.</div>
<p>Position Type: Part time</p></div>

Geek Squad Agent (Retail Store)

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