technical account manager

Intuit

<div><h2 class="jobSectionHeader">Overview</h2>
Join the Intuit Data Exchange (IDX) team as a Principal Customer Experience professional focusing on technical account management for data connectivity in Intuit offerings, dedicated to a specialized business unit. The Technical Account Manager (TAM) in the fintech sector serves as an ambassador of customer obsession, and functions as a critical link among our financial data partners, the IDX platform, and product management and development teams across offerings. The role demands a blend of product knowledge, API fluency and banking/investment industry understanding to ensure high-quality and high-performance data connectivity for Intuit's customers. The TAM acts as a trusted strategic partner, proactively monitoring KPIs and creating roadmaps to address optimization opportunities and meet the needs of internal and external stakeholders. This includes providing technical and domain SME guidance and holding all contributing teams accountable for key initiatives in order to facilitate the adoption and high performance of Intuit&rsquo;s data connections and related capabilities. 
Focus: Single Threaded Owner for IDX data connectivity operations and support for GBSG, dedicated to QBO.<ul><li>
Monitor connection health and quality, analyze any low performance against SLAs and roadmap goals</li><li>
Provide technical and business insights to support progress of financial data connection capabilities against target KPIs</li><li>
Identify and explain dependencies and risks for provider integration roadmaps</li><li>
Design and drive op mechs with internal and external stakeholders for visibility of ongoing connection issues and status</li></ul> 
Leverage VOC, metrics and industry best practices to generate and lead action plans, in collaboration with cross-functional teams, to continuously optimize and enhance the quality of customer and/or expert data connectivity experiences 
Responsibilities<ul><li>
Serve as the primary technical contact for assigned fintech partners, ensuring high levels of partner satisfaction and engagement.</li><li>
Develop a deep understanding of partners' business objectives and technical environments to effectively position and support our solutions.</li><li>
Provide proactive technical guidance and recommendations to partners, anticipating potential challenges and offering solutions.</li><li>
Manage and prioritize partner fintech API issues, working closely with engineering and support teams to ensure timely resolution and clear communication to the partner.</li><li>
Conduct regular partner reviews to share KPIs and YoY performance insights, identify areas for improvement, and present new features or solutions.</li><li>
Facilitate product capability reviews for partners, empowering them to scope and prioritize adoption of new updates in future roadmaps.</li><li>
Contribute to the creation of technical documentation, best practices, and knowledge base articles.</li><li>
Stay up-to-date with industry trends, emerging technologies, and competitive landscapes within fintech API and service provider offerings.</li><li>
Represent the partner's capability asks and feedback internally, ensuring partner needs are reflected in product roadmaps when appropriate.</li></ul> 
Qualifications
Education &amp; Experience<ul><li>
Bachelor's degree in Computer Science, Information Technology, Finance, or a related technical field. Master's degree and ITIL certifications are preferred.</li><li>
8+ years of experience in a technical account management, sales engineering, or similar partner-facing technical role in the fintech industry.</li></ul> 
Technical Skills<ul><li>
Strong understanding of financial technologies, including payment systems, banking platforms, trading systems, and other relevant fintech domains.</li><li>
Proficiency in understanding and articulating complex technical concepts related to APIs and system integrations, including network security, authentication, authorization and consent flow protocols.</li><li>
Experience navigating Tableau, Splunk, SQL (querying) etc for data analysis and troubleshooting.</li><li>
Familiarity with CRM software (e.g., Salesforce)</li></ul> 
Soft Skills 
<ul><li>
Excellent communication, presentation, and interpersonal skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.</li><li>
Proven ability to build strong relationships and influence stakeholders at all levels of an organization.</li><li>
Exceptional problem-solving and analytical abilities, with a focus on partner success.</li><li>
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.</li><li>
Proactive and results-oriented with a strong partner-centric mindset.</li><li>
Ability to work independently and as part of a distributed team.</li></ul> 
Preferred Qualifications<ul><li>
Fluency in RESTful APIs and relevant authentication protocols (OAuth, OIDC)</li><li>
Experience with agile methodologies and software development lifecycles.</li><li>
Familiarity with data standards in the financial services industry (OFX, FDX, Open Banking, PSD2/3)</li></ul> 
Reporting Structure
The Technical Account Manager will report to the IDX Leader of Customer Experience Operations. 
Travel
This role has the potential for travel to partner sites and conferences as required. 
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: 
Bay Area &amp; Southern California - $192,500 - $260,000
New York - $194,500 - $263,500</div>

Principal Technical Account Manager (IDX Customer Success)

Beijing Foreign Enterprise Management Consultants Co.,Ltd.

<div>
 
 On behalf of Huawei, a world-renowned IT and Communications Company, We are seeking an experienced Technical Strategic Account Manager to drive business development and revenue growth in the Data Center Facility (DCF) market across North Africa. Based in Dubai, you will serve as the key technical-sales interface for strategic accounts, providing deep market insights, building CXO level relationships, guiding RFI/RFP processes, introducing Huawei DCF solutions (UPS, Cooling, Modular Data Centers), and closing high value deals. This role requires proven sales success in the DCF industry, strong solution knowledge, and the ability to independently develop and manage key accounts in a competitive regional landscape.
 
 
 
 
 
 Mandatory Requirements
 
 <ul>
 <li>
 
 Experience:
 
 Minimum 5 years in the Data Center Facility industry, with proven annual sales achievement of at least US$1 million (or equivalent) in DCF solutions.
 </li>
 <li>
 
 Sales &amp; Account Management:
 
 </li>
 <li>
 Key Account Management experience in the Middle East region (mandatory).
 </li>
 <li>
 Demonstrated ability to independently develop new business, negotiate contracts, close deals, and maintain stable customer relationships.
 </li>
 <li>
 Strong customer relationship building skills with direct experience engaging CXO/executive levels.
 </li>
 <li>
 
 Technical &amp; Solution Knowledge:
 
 </li>
 <li>
 Comprehensive understanding of the DCF industry: bidding processes, bid evaluation methods, mainstream players, and market operation modes.
 </li>
 <li>
 Solid command of high-level DCF solution design and ability to convey key value propositions.
 </li>
 <li>
 At least one area of deep professional expertise in major DCF fields: UPS, Cooling, or Modular Data Centers.
 </li>
 <li>
 Experience in both solution (technical) and sales aspects of the Data Center industry.
 </li>
 <li>
 Project guidance/operation experience, including RFI/RFP guidance strategies and management.
 </li>
 </ul>
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Provide comprehensive market insights for North Africa coverage area: market size, trends, major customers &amp; their spend, competitor organizational scale, mainstream partners, competitor intelligence, and market characteristics.
 </li>
 <li>
 Develop and execute mid- and long-term business expansion plans based on market analysis.
 </li>
 <li>
 Build and strengthen relationships with key account CXOs, procurement teams, and technical stakeholders through high-level benchmarking, workshops, HQ visits, and value communication to secure cooperation.
 </li>
 <li>
 Own order intake, revenue targets, and key task implementation for assigned strategic accounts.
 </li>
 <li>
 Communicate directly with customers to introduce Huawei products/solutions, guide technical discussions, and shape requirements into winnable opportunities.
 </li>
 <li>
 Support customer engagement on key projects: collect requirements, promote solution implementation, and drive closure.
 </li>
 <li>
 Identify and participate in regional mainstream marketing activities to elevate Huawei DCF brand awareness and visibility.
 </li>
 </ul>
 
 
 
 
 Language: Fluent in English (written/verbal); French and/or Arabic is a strong advantage
 
 
 
</div>

Technical Strategic Account Manager - Data Center Facility (Solution & Sales Experience)

SIEGWERK

<div>Why Siegwerk? 
Siegwerk is one of the world&rsquo;s leading suppliers of Printing Inks and sustainable packaging solutions. Right now, we are looking for a &quot;Account Manager Technology&quot; to join us in Istanbul Tuzla plant. 
This is an outstanding opportunity to make your mark with a genuine global leader in its field. We can offer you significant flexibility and support in a company focused on making a positive impact on the world. Siegwerk is poised to disrupt the global packaging industry; changing the way packaging is produced and consumed for the benefit of us all. At Siegwerk, you will have everything you need to help make that change. 
Join us, let&rsquo;s Do it. With Heart. Join us, let&rsquo;s Do it. With Heart. 
Our Benefits - What We Offer You<ul><li>
Company paid private pension enrollment</li><li>
Access to the global learning platform &ldquo;Siegwerk Learning Hub&rdquo; with more than 20,000 online learning modules accessible worldwide as well as online language training with Speexx Individual development planning program</li><li>
Social benefits (market gift card for religious holidays and New Year)</li><li>
Social and volunteer clubs for employees to join based on their interests</li><li>
External employee consulting ICAS</li></ul> 
Your Tasks &ndash; What You can expect as Account Manager Technology?<ul><li>
University degree in Chemical Engineering or Chemistry.</li><li>
Minimum 5 years&rsquo; of experience in flexible packaging, preferably on solvent based printing and/or converting technologies.</li><li>
Knowledge and experience at colorimetric, IFS system.</li><li>
Good communicator, team player, dynamic, goal oriented, highly flexible and hardworking.</li><li>
Creative and innovative; analytical thinking and acting.</li><li>
Ability to come up to speed quickly on new techniques/processes to work independently in a fast-paced environment.</li><li>
Ability to communicate and work with cross functional teams and all levels in the organization.</li><li>
SAP knowledge is preferred.</li><li>
Very good level in both written and verbal English.</li><li>
Driving license and no obstacle for travel domestic and abroad.</li></ul> 
Your Profile &ndash; What do You bring as Account Manager Technology?<ul><li>
Reports to Team Manager Technology.</li><li>
Conducting tests and analysis of physical / chemical properties of the inks and coatings using various instrumentation and methods at lab.</li><li>
Working on recipe modifications according to customers&rsquo; needs, define production data and QC specifications as well as creating SAP data.</li><li>
Visiting customers regularly, participating in print trials and reporting.</li><li>
Working on customer complaints and root cause analysis in a structured way.</li><li>
Assisting customers with documentation and information requests on time.</li><li>
Participating in R&amp;D projects, including the preparation and presentation of related materials.</li><li>
Maintaining direct communication with customers on technical topics and ensuring proper internal reporting.</li></ul> 
Are you interested?
To apply for this position please use Talent@SW.</div>

Account Manager Technology

Sharaf DG Business

<div>
 The Key Account Manager will be responsible to maintain and expand relationships with strategically important customers. The Key Account Manager is responsible for achieving sales targets and assigned strategic account objectives. The Key Account Manager represents the entire range of Devices, Infrastructure solutions, Managed Services, and Data Center products to customers, while leading the customer account planning cycle and ensuring
 
 customer&rsquo;s needs and expectations are met by the company.
 
 The Key Account Manager is responsible for achieving business objectives, KPIs and targets. The KAM needs to make/develop new customers in a manner that will achieve short and long-term, profitable growth. This position requires extensive travel across the UAE, all prospective employees must pass a background check and must have Driving license and Vehicle.
 
 
 JOB RESPONSIBILITIES:
 
 &bull; Establishes productive, professional relationships with key personnel in customer accounts.
 
 &bull; Meets assigned targets for profitable sales volume and strategic objectives of accounts.
 
 &bull; Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and
 
 three-year period.
 
 &bull; Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
 
 &bull; Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
 
 &bull; Bears overall responsibility for customer ownership and acts as central point of contact and interface between customer &amp; organization
 
 &bull; Identify sales opportunities, networking and fact-finding and calling on and closing new accounts.
 
 &bull; Manage and penetrate customers at all levels and develop relationships with accounts that enable achievement of plans and objectives.
 
 &bull; Prepare and deliver effective selling presentations that implement approved Customer Business Plans and employ effective game theory and negotiating strategies.
 
 &bull; Develop timely and accurate forecasts (volume and spend) for accounts and revise based on actual performance.
 
 &bull; Coordinates the involvement of company personnel, including support, services, and management resources, to meet account performance objectives.
 
 Identification of market potential, new technology trends as well as observation and analysis of the market and competition.
 
 
 
 
 Requirements
 
 
 &bull; Proven account management experience in the ICT Industry handing Hospitality, Financial services, Education or Real Estate industry clientele.
 
 &bull; Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
 
 &bull; Experience in delivering client-focused solutions based on customer needs
 
 &bull; Proven ability to manage multiple projects at a time while paying strict attention to detail
 
 &bull; Excellent listening, negotiation, and presentation skills
 
 &bull; Excellent verbal and written communications skills
 
 &bull; Graduate degree or equivalent (MBA Preferred)
 
 &bull; Proficient in English. Additional languages are an advantage.
 
 &bull; Willingness to travel up to 75% of your work schedule. (In-Country)
 
 &bull; Must have UAE Driving &amp; own vehicle.
 
 
 
 
</div>

Key Account Manager - Information and Communications Technology - Dubai

Thomson Reuters

<div>Reuters is looking for Technical Support Engineer to be based in our office in Dubai .
This role blends Technical Account Management (TAM) with advanced (L2) Service Engineering responsibilities to create a strategic technical partner for our global media and sports organization clients. The Technical Account Engineer acts as a trusted technical advisor, proactive service optimization expert, and strategic engagement partner, while also serving as a secondary incident resolver for complex technical issues.
The ideal candidate merges deep technical platform expertise with strong relationship management skills, delivering a white-glove experience that drives customer success with Reuters products, minimizes incident impact, and strengthens Reuters&rsquo; partnerships with our customers.
About the Role
In this opportunity as Technical Support Engineer , your main responsibilities will include:
Technical Account Management (Primary Focus)
<ul><li>Serve as the assigned primary technical point of contact for assigned top-tier clients, partnering with account managers to align technical solutions with business objectives.
</li><li>Conduct regular service reviews across assigned and targeted customers to analyze performance, review incidents, and recommend optimizations.
</li><li>Develop and maintain technical account plans, including roadmap discussions, proactive risk assessments, and adoption strategies for new features.
</li><li>Advocate for client needs internally, influencing product roadmaps and service improvements.
</li><li>Provide strategic advisory services, ensuring clients maximize value from Reuters platforms and integrations.
</li></ul>Incident Management (Secondary Focus)
<ul><li>Serve as an escalation point for complex technical issues requiring second-level triage and critical incidents impacting strategic accounts, ensuring rapid triage and resolution.
</li><li>Collaborate with global support teams to restore service within SLA targets, applying ITIL-aligned practices.
</li><li>Document root cause analysis and contribute to post-incident reviews for continuous improvement.
</li></ul>Integrator and Change Facilitator
<ul><li>Lead technical onboarding for select accounts, ensuring smooth transition from implementation to operational support.
</li><li>Validate integrations, coordinate migrations, and oversee complex delivery workflows tailored to client requirements.
</li></ul>Knowledge &amp; Continuous Improvement
<ul><li>Create and maintain client-specific technical documentation.
</li><li>Contribute to Reuters&rsquo; knowledge base with insights from resolved incidents and proactive optimizations.
</li><li>Identify recurring issues and initiate problem management processes to prevent future disruptions.
</li></ul>About You
You&rsquo;re a fit for the role Technical Support Engineer , if your background includes:
<ul><li>Bachelor's degree in Computer Science, Engineering, Media Technology, Telecommunications, or related technical field
</li><li>5+ years of progressive experience in technical account management, customer success engineering, or technical consulting for enterprise SaaS platforms
</li><li>Proven track record managing relationships with high-profile global clients (Fortune 500, international sports organizations, or media enterprises)
</li><li>Deep expertise in media technology solutions: video streaming, encoding, digital asset management (DAM), and broadcast workflows
</li><li>Hands-on experience with cloud platforms (AWS, Azure, or Google Cloud) and content delivery networks (CDNs)
</li><li>Strong foundation in networking concepts, protocols (TCP/IP, HTTP/HTTPS, WebRTC), and IT security best practices
</li><li>Working knowledge of video standards (H.264, H.265, AV1), compression technologies, DRM systems, and OTT platform architectures
</li><li>Experience supporting and managing structured service activities for SaaS platforms with demonstrated SLA/KPI achievement
</li><li>Familiarity with ITIL service management processes (incident, problem, change management)
</li><li>Ability to conduct technical service reviews, create account plans, and drive proactive optimization initiatives
</li><li>Fluency in English (written and verbal) &ndash; essential for global client communication
</li><li>Customer-centric mindset with proven ability to build trust and credibility with C-level and technical stakeholders
</li><li>Exceptional communication skills with the ability to translate complex technical concepts for diverse audiences
</li><li>Strong time management, organizational skills, and ability to manage multiple strategic accounts simultaneously
</li><li>Proficiency with CRM and ticketing systems (Salesforce, ServiceNow, or similar platforms)
</li><li>Self-directed with the ability to thrive in a fast-paced, dynamic environment, balancing proactive engagement and reactive support
</li><li>Collaborative team player comfortable working across global, virtual teams and time zones
</li><li>Flexibility for hybrid work model (Madrid office + remote) with willingness to travel occasionally for client meetings, service reviews, and industry events
</li></ul>Preferred Qualifications (Nice to Have):
<ul><li>Additional European languages (French, German, Italian, Portuguese)
</li><li>Experience in technical pre-sales or sales engineering roles within the media/broadcast technology sector
</li><li>Knowledge of AI/ML concepts and prompt engineering for operational and service optimization
</li><li>Industry certifications: AWS Certified Solutions Architect, Azure Solutions Architect, ITIL Foundation, Six Sigma Yellow Belt, or Agile/Scrum certifications
</li><li>Experience with monitoring and observability tools (Grafana, Datadog, Splunk, etc.)
</li></ul>#LI-KA1
What&rsquo;s in it For You?
<div><div><div><div><ul><li>Hybrid Work Model: We&rsquo;ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
</li><li>Flexibility &amp; Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
</li><li>Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow&rsquo;s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
</li><li>Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
</li><li>Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
</li><li>Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
</li><li>Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
</li></ul></div></div></div></div>About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here .
Learn more on how to protect yourself from fraudulent job postings here .
More information about Thomson Reuters can be found on thomsonreuters.com.</div>

Senior Technical Account Engineer

Smiths Group

<div>Company Description 
John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, filtration systems, and predictive digital monitoring technologies.
We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.
John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security &amp; defence, space &amp; aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 
Job Description 
To promote and sell John Crane products and services and other product range to meet and exceed sales targets.<ul><li>Manage and maintain all aspects of customer contracts</li><li>Serve as the primary point of contact for contract‑related matters</li><li>Pursue sales leads and conduct regular customer visits (existing and new)Assess customer needs and recommend suitable products and services</li><li>Respond to customer inquiries and provide technical and commercial support</li><li>Prepare and coordinate technical and commercial quotations with internal teams</li><li>Promote John Crane technologies, service solutions, and offerings across all KSA accounts</li><li>Support tender reviews and collaborate with Customer Service and Logistics to define pricing</li><li>Conduct customer training and assist with troubleshooting at customer sites</li><li>Coordinate logistics, expedite urgent material requirements, and resolve rejections</li><li>Manage all account activities through the CRM system (C4C) with full compliance</li><li>Support cash collection activities and internal departments to meet customer expectations</li><li>Work with Engineering teams on investigations, recommendations, and proposal development</li></ul>
Gather and share market intelligence, competitor activity, and customer feedback 
Qualifications<ul><li> 
Bachelor&rsquo;s degree in Mechanical Engineering (or related field) with strong technical understanding of John Crane products</li><li>3+ years&rsquo; experience in engineering and technical sales within multinational or multicultural environments</li><li>Strong account management, negotiation, and problem‑solving skills, with disciplined CRM usage (SAP C4C preferred)</li><li>Excellent English communication; Arabic is an advantage; committed to safety, quality, and regulatory compliance</li></ul> 
Additional Information 
With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.
Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.
Join us for a great career with competitive compensation and benefits, while helping engineer a better future.<div></div>
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation &ndash; including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career&rsquo;s website (Careers - Smiths Group plc)</div>

Sales Engineer

Darktrace

<div>Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.
The Darktrace Active AI Security Platform&trade; delivers a proactive approach to cyber resilience to secure the business across the entire digital estate &ndash; from network to cloud to email. Breakthrough innovations from our R&amp;D teams have resulted in over 200 patent applications filed. Darktrace&rsquo;s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com . 
Job D escription :
The Customer Success Engineer (CSE) is a member of the Customer Experience (CX) team at Darktrace. The CSE team is focused on providing existing Darktrace customers with technical product solutions. Responsibilities in this pursuit range and include supporting the adoption of the Darktrace platform and services within the customer environment; providing deployment health and value interventions; and identifying additional or new use cases for Darktrace usage within the customer environment, among other value-adding endeavors.
Darktrace is currently expanding the CSE team to accommodate a rapidly growing customer base and accelerating revenue. This role is a dynamic and varied customer focused technical management position. This position is a critical customer-facing technical role within the Darktrace CX organization which requires thorough knowledge of cybersecurity and the Darktrace product suite, as well as excellent communication and collaboration skills to work with a variety of customer stakeholders. A CSE will need to liaise internally with Darktrace Customer Success Managers, Renewals Managers, Analysts, Operations Engineers, and Sales members to ensure customer needs are met, and to sustain consistent renewal and growth of customer accounts.
 
 
What will I be doing:
 
 
Act as a Darktrace and security expert and consultant to customers.
<ul><li>Develop and maintain excellent, hands-on knowledge of the Darktrace solution, with the expectations of self-sufficiency and proficiency across all coverage areas of the Darktrace platform
</li><li>Conduct deployment discovery and architecture design reviews for existing customers to ensure maximum value delivery across Network, Email, and Cloud deployments
</li><li>Work towards and maintain relevant Darktrace certifications
</li><li>Have and use industry knowledge and experience to provide consultative guidance to customers on cybersecurity priorities and initiatives
</li><li>Understand and engage with the evolving cybersecurity landscape, and work towards/ maintain relevant external certifications on this knowledge as relevant
</li></ul>Work with customers to learn their priorities and map to technical solutions.
<ul><li>Develop and refine discovery techniques to work with customer contacts of various personas, from IT, Cloud, and Security administrators to C-Suite executives
</li><li>Document and utilize the values statements and needs of Darktrace customers
</li><li>Have a mindset of taking ownership over your quota number and KPIs to improve customer deployments and value delivery, and ultimately retention and expansion
</li></ul>Work with customers, peers, and stakeholders efficiently and reliably
<ul><li>Utilize strong, respectful communication to form productive relationships with customers, partners, peers, and cross-functional internal teams
</li><li>Demonstrate confident presentation skills
</li><li>Maintain organized and timely documentation, account administration, and updates of internal systems
</li><li>Be mentored by and in turn provide mentorship to members of the CSE team on areas of particular expertise
</li></ul>What experience do I need?
<ul><li>2+ years of experience in a relevant role, ideally with the cybersecurity industry (i.e: Customer Success Engineering, Technical Account Management, etc)
</li><li>Strong knowledge of both on-premise and cloud networking (AWS, Azure, GCP)
</li><li>Experience within the cyber security industry preferred
</li><li>Additional experience in one or more of the following areas also preferred: Email Security; Incident Response; Cloud Security Architecture
</li><li>Confident, polished communicator with a proven ability to build lasting, critical business relationships
</li><li>Fluency in Arabic and English is essential</li></ul> 
Benefits:
<ul><li>24 days&rsquo; holiday + All national public holidays,
</li><li>Additional day off for your birthday,
</li><li>Life insurance,
</li><li>Medical insurance,
</li><li>Employee Assistance Program.</li></ul></div>

Customer Success Engineer

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