technical account manager

Motive

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><p><b>
Who We Are:</b></p>
<p>
Motive builds technology using the latest advancements in AI and computer vision to improve the safety and efficiency of businesses with vehicles. Over one million drivers and 100,000 companies across every industry trust Motive's integrated platform to power their operations, prevent accidents and reduce costs.
</p><p>At Motive, we see our hard work rewarded in tangible ways every day, and we believe that intelligence is most powerful when paired with humility. We're motivated by the opportunity to save lives on the road while impacting and improving every facet of multiple trillion-dollar industries that keep our physical economy moving. Motive is proud to be a Forbes Cloud 100 company, Forbes Best Startup Employer 2020, and an Inc Magazine Best Place to Work.</p>
<p><b>
About the Role:</b></p>
<p>
Motive is seeking an experienced Senior Technical Account Manager (TAM) to join our Global Technical Support organization, providing white-glove service and strategic technical leadership to our premier customers. In this role, you will bridge the gap between relationship management and high-level problem solving, proactively auditing account health while mentoring Technical Support Engineers within your segment.</p>
<p>
You will serve as a strategic partner to your customers, overseeing environment health through feature consultations, expedited escalations, and tailored training recommendations. With a relentless focus on root-cause analysis, you excel at resolving obscure technical challenges and translating those findings into actionable insights. By championing the customer's voice across Support, Product, and Engineering, you will directly influence technical requirements and drive process improvements that redefine the customer experience.</p>
<p><b>
What You'll Do:</b></p>
<ul>
<li><b>Account Ownership:</b> Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts. Build and maintain proactive partnerships with technical contacts at assigned accounts. Create, maintain, and improve account-specific technical documentation.</li>
<li><b>Strategic Oversight:</b> Maintain a macro-level understanding of account business needs and support activities.</li>
<li><b>Performance Standards:</b> Exceed benchmarks for response quality, timeliness, and customer satisfaction.</li>
<li><b>Proactive Programs: </b>Operate and drive account health campaigns for your portfolio of customers.</li>
<li><b>Relationship Management:</b> Build internal and external relationships to resolve technical issues across all organizational levels.</li>
<li><b>Technical Problem Solving:</b> Collaborate with Product and Engineering to implement hardware, data, or process fixes with minimal user disruption.</li>
<li><b>Root Cause Analysis:</b> Use data tools to trace inconsistencies and bugs, reporting findings to senior technical teams.</li>
<li><b>Case Management:</b> Own end-to-end resolution of escalated cases to ensure a premium customer experience.</li>
<li><b>Issue Lifecycle Management:</b> Own the troubleshooting, identification, and resolution process for all assigned customer issues.</li>
<li><b>Release Readiness:</b> Monitor upcoming product releases to ensure seamless transitions for customers. Advocate for customers in Motive beta programs.
</li><li><b>Query Development:</b> Create SQL-based queries to identify and address emerging technical issues.</li>
<li><b>On-Call Support:</b> Participate in rotations and provide off-hours assistance for upgrades and change management.</li></ul><br>
<p></p>
<p><b>
What We're Looking For:</b></p>
<h4 class="jobSectionHeader"><b>
Professional Experience &amp; Performance</b></h4>
<ul><li>1 to 2 years of experience in Technical Support with a permanent employment status.</li>
<li>Demonstrated history as an exceptional performer with a proactive &quot;above and beyond&quot; mindset.</li>
</ul><h4 class="jobSectionHeader"><b>Communication &amp; Collaboration</b></h4>
<ul><li>Full professional fluency in spoken and written English.</li>
<li>Exceptional communication skills across all mediums (written, live chat, video conference, and in-person).</li>
<li>Ability to provide concise, high-impact updates to stakeholders and senior engineering teams during escalations.</li>
<li>A collaborative partner capable of working effectively in a professional, cross-functional environment.</li>
</ul><h4 class="jobSectionHeader"><b>Technical Expertise</b></h4>
<ul><li>Advanced analytical skills to trace complex issues across hardware, APIs, and databases, using tools like SQL and log parsing to identify root causes and implement scalable, proactive solutions.</li>
<li>Systems &amp; Infrastructure: Experience managing hardware fault analysis, firmware upgrades, and change management practices.</li>
<li>Deep familiarity with Motive's product suite, specifically focusing on Compliance, Asset, and Safety.</li>
<li>Integrations: Familiarity with third-party systems, including Transportation Management (TMS) or similar platforms.</li>
<li>API Proficiency: Strong understanding of API-based troubleshooting (advanced expertise is a significant plus).</li>
<li>Domain Knowledge (Desirable): Familiarity with telematics and fleet management solutions, specifically focusing on Compliance, Asset, and Safety.</li>
</ul><h4 class="jobSectionHeader"><b>Strategic Problem Solving</b></h4>
<ul><li>Ability to identify technical trends and implement solutions that prevent field failures.</li>
<li>Experience evaluating bespoke, highly complex custom configurations and their impact on user workflows.</li>
<li>Strong analytical skills with the ability to manage critical escalations in high-pressure environments.</li>
</ul><h4 class="jobSectionHeader"><b>Education &amp; Availability</b></h4>
<ul><li>Background: Technical degree in Computer Science or Engineering preferred, or equivalent practical experience.</li>
<li>Flexibility: Willingness to participate in an on-call rotation and work outside standard hours to facilitate customer upgrades.</li>
</ul><div><p><i>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p>
<p><i>
Please review our Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
UK Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p></div></div>

Technical Account Manager

Ninetrix Qatar

<p><b>Job Title:</b> Technical Account Manager<br/><b>Company:</b> Ninetrix Qatar<br/><b>Location:</b> Lusail Marina District, Doha, Qatar<br/><b>Salary:</b> QAR 22,000 per month</p><p><b>Job Description:</b><br/>Ninetrix Qatar is seeking a skilled and client-focused Technical Account Manager to manage key client relationships and ensure the successful delivery of technical solutions. Based in Lusail Marina District, the ideal candidate will act as the primary point of contact for clients, bridging the gap between technical teams and business stakeholders.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage and maintain strong relationships with assigned client accounts</li><li>Serve as the main point of contact for technical and service-related inquiries</li><li>Understand client requirements and translate them into technical solutions</li><li>Coordinate with internal teams to ensure timely and successful project delivery</li><li>Monitor account performance and identify opportunities for growth and improvement</li><li>Provide technical guidance, support, and product knowledge to clients</li><li>Prepare reports, presentations, and account reviews for management</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, Business, or a related field</li><li>Proven experience in account management, preferably in a technical or IT environment</li><li>Strong understanding of technical solutions, systems, or software services</li><li>Excellent communication, presentation, and relationship management skills</li><li>Ability to manage multiple accounts and projects simultaneously</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary of QAR 22,000 per month</li><li>Opportunity to work with key clients in a growing organization</li><li>Professional and collaborative work environment</li></ul><p><b>How to Apply:</b><br/>Interested candidates are encouraged to submit their updated CV and cover letter for consideration.</p><p>نوع الوظيفة: دائم</p><p>الراتب المدفوع: QAR٠٫٠٠&nbsp;لكل شهر</p><p>موقع العمل: بشكل شخصي</p>

HostPapa

<div><h3 class="jobSectionHeader"><b>Position Summary</b></h3><p>
With team members and customers in 39 countries around the globe, HostPapa is currently one of the fastest-growing web hosting companies with a wide range of products available. At its core, we provide individuals and small and medium-sized businesses with access to valuable tools and services critical to their online success, including a Website Builder service for making website creation an ultra-easy task for anyone. Tailored to meet every user's unique needs, our award-winning customer support, email, and cloud-based solutions keep HostPapa at the cutting edge of the web hosting industry and innovation by putting our customers first.<br>
<br>
This role focuses on CloudBlue, a HostPapa business that powers cloud commerce for many of the world&rsquo;s largest service providers, including major Telcos, distributors, and MSPs. CloudBlue enables partners to monetize and manage cloud services and subscriptions at scale, combining the agility of a high-growth business with the backing of a global organization.</p><p>
As the <b>Technical Account Manager</b>, you will focus on maintaining and enhancing customer environments, coordinating platform maintenance, and providing proactive technical guidance. You will work closely with internal teams and customers to ensure optimal platform performance and strong customer satisfaction.</p><h3 class="jobSectionHeader"><b>
What you&rsquo;ll do</b></h3><ul><li>
Take ownership of customer service delivery across platform, professional, managed, and support services</li><li>
Ensure high-quality service levels through monitoring, performance targets, and compliance with SLAs/contracts</li><li>
Oversee incident, problem, and change management processes, driving resolution and root-cause analysis</li><li>
Manage escalations and customer expectations with transparency and timely updates</li><li>
Define and refine ITIL-based practices (change, release, capacity, knowledge, etc.) to improve service efficiency</li><li>
Maintain continuity plans to recover systems and services during major outages or disasters</li><li>
Collaborate with internal teams (support, sales, R&amp;D, professional services) to deliver a &ldquo;Customer First&rdquo; strategy</li><li>
Represent the brand with customers at a senior level<b>,</b> building trust and providing consultative advice on service delivery, costs, and functionality</li><li>
Act as a technical advisor, understanding customer environments and sharing insights internally</li><li>
Guide customers through upgrades, new releases, and best-practice solution deployments</li><li>
Conduct quarterly or consultative reviews to identify trends, recommend improvements, and resolve obstacles</li><li>
Maintain product knowledge and support documentation to enable effective solutions</li><li>
Support team development through training objectives and process best practices</li><li>
Support other tasks or projects as assigned to meet team and business needs</li></ul><h3 class="jobSectionHeader"><b>
About you</b></h3><ul><li>
8+ years in customer-facing roles (Technical Account Manager, Service Delivery Manager, Support Lead)</li><li>
Fluent in English</li><li>
Experience with service providers or cloud resellers,<b> </b>supporting enterprise clients</li><li>
Proven stakeholder management skills: building trust, setting expectations, and strengthening relationships at all levels</li><li>
Strong organizational ability to manage competing customer demands and priorities</li><li>
Excellent communication, presentation, and relationship-building skills with global partners and internal teams</li><li>
An analytical mindset to resolve technical and project management challenges</li><li>
Flexible and willing to be on-call for high-severity customer issues</li><li>
ITIL Foundation certification (V4 preferred); PMP, Agile, or Six Sigma are assets</li><li>
Strategic thinker with customer focus and ability to see the bigger picture</li></ul><p><b>
What we offer:</b></p><ul><li>
This is a remote role open to candidates currently residing in the United Arab Emirates</li><li>
A competitive salary that values you and your unique skill sets</li><li>
Career advancement &amp; professional development opportunities to help you reach your full potential</li><li>
Flexible work arrangements to support work/life balance</li></ul><h3 class="jobSectionHeader"><b>
About us:</b></h3><p>
At HostPapa, we&rsquo;ve been committed to providing a complete array of enterprise-grade cloud services solutions to every business owner since 2006. These services, traditionally out of reach to smaller businesses, are offered in a one-stop shop, making it quick and easy for customers to select the services they need to grow. We back these offerings with 24/7 award-winning customer support in four languages.</p><p>
Our HostPapa family values diversity and inclusion. We have a friendly company culture built on trust and respect spanning the entire company. With the acquisition of several companies into our product portfolio within the past year, we&rsquo;re growing at an incredible rate and have ample opportunities for career growth.</p><p>
Come join our talented team of enthusiastic, hard-working, passionate, driven people engaged in meaningful, innovative work. We can&rsquo;t wait to meet you!</p><p>
HostPapa is an equal-opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team. HostPapa is committed to providing accommodations for people with disabilities. If you require accommodation, please let us know, and we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.</p><p>
It is anticipated that this position will be performed outside of Ontario.</p><br>
<p>
</p><p>ndBQmlKqCJ</p></div>

Flock Safety

<div><div><div><p>Location</p><div>
Remote - USA</div></div><div><p>
Employment Type</p><div>
Full time</div></div><div><p>
Location Type</p><div>
Remote</div></div><div><p>
Department</p><div>
Customer Success</div></div><div><p>
Compensation</p><ul><div><p>
$150K &bull; Offers Equity</p></div></ul><div><div>
Where you fall within the compensation range is based on how you demonstrate the attributes and competencies required for the role. We mostly reserve the upper half of our compensation bands for internal growth. During your call with one of our recruiters, they can further clarify the salary range and our total compensation.</div></div></div></div><div><div><p>
Overview</p><p>
</p></div><div></div><div><div><div><b>Who is Flock?</b></div><p>
Flock is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.</p><p>
We&rsquo;re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It&rsquo;s intense but deeply rewarding for those who want to make an impact.</p><p>
With nearly $700M in venture funding and a $7.5B valuation, we&rsquo;re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.</p><p></p><p>
The Opportunity</p><p>
The <b>Technical Account Manager (TAM), Premier Support</b> is the embedded technical owner for one of Flock's most strategic, high-touch accounts. As the TAM, you are the customer's point of contact for everything technical: configuration, training, hardware health, support escalations, and quarterly technical strategy.</p><p>
You will be assigned a strategic private-sector account with a large, distributed live video fleet - and will be responsible for keeping that fleet healthy, the customer's teams trained, and open support tickets personally escorted to resolution. You'll run a predictable weekly, monthly, and quarterly cadence of reporting and reviews, and you'll be the customer's voice inside Flock when product, process, or hardware needs to change.</p><p>
This role bridges Customer Success, Support, Hardware Operations, Field Services, Product, and Engineering. You are the &quot;stitch&quot; that holds the customer experience together.</p><p></p><p><b>
Must be willing to travel up to ~60% for on-site needs and quarterly technical reviews.</b></p><p></p><p>
The Skillset</p><ul><li><div>
Serve as the named TAM and primary technical point of contact for the assigned Premier Support account.</div></li><li><div>
Personally acknowledge every inbound ticket, assign severity, and own the case end-to-end (&quot;white-glove ticket escorting&quot;) - including coordinating across Support, Hardware Ops, Field Services, and Engineering.</div></li><li><div>
Drive update cadence based on severity: weekly updates for standard issues, daily (or more frequent) updates for critical incidents.</div></li><li><div>
Operate a dedicated phone, Slack, and email line into the TAM team so the customer doesn&rsquo;t wait in a general queue.</div></li></ul><p>
Proactive Network &amp; Hardware Monitoring</p><ul><li><div>
Continuously audit the health of the customer's hardware network, identifying offline devices, slipped angles, low uptime, and connectivity issues before the customer has to report them.</div></li><li><div>
Publish a weekly hardware status update covering devices that went offline, devices brought back online, and devices still offline - with an action plan and ETA for each.</div></li><li><div>
Open and shepherd work orders for any device requiring on-site maintenance, coordinating field technicians and confirming restoration before closing the case.</div></li></ul><p>
Hardware Operations</p><ul><li><div>
Validate every new hardware setup end-to-end before it is marked in service: power, LTE/cellular, video stream, LPR capture, geofencing, and alerting.</div></li><li><div>
Track hardware movements weekly, confirming new locations and updating systems of record so reporting, alerts, and search results reflect the live fleet.</div></li></ul><p>
Reporting &amp; Reviews</p><ul><li><div>
Deliver a weekly running cases &amp; trends report - open cases by priority, week-over-week trend lines, repeat-issue clusters, and the actions in flight to prevent recurrence.</div></li><li><div>
Lead a quarterly on-site technical review covering uptime, support trends, configuration audit findings, training gaps, and the forward-looking technical plan.</div></li></ul><p>
Training &amp; Enablement</p><ul><li><div>
Build and execute a customized training plan for the customer's admins and end users - delivered virtually and on-site, scheduled around the customer's operational shifts.</div></li><li><div>
Deliver ongoing user and admin training as the customer's sites, SOPs, and staffing evolve, including refreshers for new hires and advanced workflows for power users.</div></li><li><div>
Run a monthly product update session for the customer's internal trainers, walking through new features and workflow impacts and providing reusable materials.</div></li><li><div>
Host weekly office hours for Q&amp;A, ad-hoc training, and complex troubleshooting - replacing scattered ad-hoc meetings and protecting bandwidth for escalations.</div></li></ul><p>
Feedback &amp; Continuous Improvement</p><ul><li><div>
Run monthly feedback sessions to collect product and maintenance-process improvement input from the customer.</div></li><li><div>
Maintain a published log that tracks status (Under review, In flight, Implemented, Not pursued) and close the loop in the next feedback session and trainer update.</div></li><li><div>
Route feedback to the right Flock owners (Product, Engineering, Hardware Ops, Support, CSM) and follow up until items reach a clear outcome.</div></li></ul><p>
Internal Product SME &amp; Cross-Functional Advocacy</p><ul><li><div>
Act as a deep product SME across Flock's portfolio and an internal go-to for CSMs on workflow and technical questions.</div></li><li><div>
Partner with Product, PMM, and Enablement to stay aligned with the roadmap, surface customer pain points, and ensure customer-facing materials are accurate and current.</div></li><li><div>
Advocate for the assigned account inside Flock - escalating risks, unblocking field operations, and representing the customer in roadmap and prioritization conversations.</div></li></ul><p></p><p>
What You Bring</p><ul><li><div>
5+ years in a technical customer-facing role: Technical Account Manager, Technical CSM, Solutions Engineer, Professional Services, or higher-tier Customer Support.</div></li><li><div>
Demonstrated ownership of complex enterprise or strategic accounts where you were the customer's single technical point of contact.</div></li><li><div>
Strong hands-on experience delivering training to large groups - both technical admins and non-technical end users.</div></li><li><div>
Comfortable triaging and shepherding hardware issues across distributed device fleets (cameras, sensors, networked field devices).</div></li><li><div>
Excellent cross-functional communication - you can translate field operations into product asks, and product changes into customer-ready talk tracks.</div></li><li><div>
Bias toward ownership: you escort issues to resolution rather than handing them off.</div></li><li><div><b>
Willingness to travel up to ~60% for on-site needs and quarterly technical reviews.</b></div></li><li><div>
Familiarity with Salesforce, Gainsight, Slack.</div></li></ul><p></p><p>
Feeling uneasy that you haven't ticked every box? That's okay; we've felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.</p><p></p><p>
90 Days at Flock</p><p>
We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.</p><p></p><p>
The First 30 Days</p><p><b>
Focus:</b> Integrate into the Premier Support model and get embedded with assigned account.</p><p><b>
Key Actions</b></p><ul><li><div>
Complete Flock product training across full product suite.</div></li><li><div>
Shadow the existing TAM team on tickets, office hours, weekly reports, and quarterly reviews.</div></li><li><div>
Meet assigned account stakeholders (admins, trainers, ops leads) and review their current configuration, fleet, and open issues.</div></li><li><div>
Stand up the weekly hardware status report and weekly cases &amp; trends report for assigned accounts.</div></li></ul><p><b>
Deliverables</b></p><ul><li><div>
Documented account map for each assigned customer (stakeholders, sites, fleet, integrations, escalation paths).</div></li><li><div>
First weekly hardware status report and weekly cases &amp; trends report sent to the customer.</div></li><li><div>
First office hours session hosted.</div></li></ul><p></p><p>
The First 60 Days</p><p><b>
Focus:</b> Own the operating cadence and start driving proactive improvements.</p><p><b>
Key Actions</b></p><ul><li><div>
Run the full weekly + monthly cadence independently: hardware status, cases &amp; trends, office hours, trainer product update, feedback session.</div></li><li><div>
Lead hardware setup and validation for any new installs in the period.</div></li><li><div>
Open and shepherd at least one full-cycle work order from creation to validated closure.</div></li><li><div>
Stand up the &quot;You said / We did&quot; feedback log and route the first round of customer feedback to the right Flock owners.</div></li></ul><p><b>
Deliverables</b></p><ul><li><div>
Published product request log with first set of items routed and statuses set.</div></li><li><div>
Monthly product update delivered to the customer's internal trainers, with reusable materials handed over.</div></li><li><div>
A documented configuration audit for the organization with prioritized recommendations.</div></li></ul><p></p><p>
90 Days &amp; Beyond</p><p><b>
Focus:</b> Lead the quarterly review and drive measurable outcomes.</p><p><b>
Key Actions</b></p><ul><li><div>
Deliver the first quarterly on-site technical review: uptime, support trends, audit findings, training gaps, and forward plan.</div></li><li><div>
Identify and execute at least one structural improvement (e.g., training pivot to self-service, new escalation pattern, configuration cleanup) that measurably improves the customer's operations.</div></li><li><div>
Partner with Product and Engineering on at least one customer-driven improvement that ships or enters the roadmap.</div></li></ul><p><b>
Deliverables</b></p><ul><li><div>
Completed quarterly on-site technical review with documented next steps.</div></li><li><div>
At least one published process or product improvement attributed to customer feedback.</div></li><li><div>
Continued weekly + monthly cadence with consistent on-time delivery.</div></li></ul><p></p><p><b>
Salary &amp; Equity</b></p><p>
In this role, you&rsquo;ll receive a base of $150,000 and Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.</p><div><br>
</div><p><b>
The Perks</b></p><p>
  <b>Flexible PTO</b>: We seriously mean it, plus 11 company holidays.</p><ul><li>️<b>Fully-paid </b><b>health benefits</b><b> plan for employees</b>: including Medical, Dental, and Vision and an HSA match.</li></ul><p>
  <b>Family Leave</b>: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.</p><p>
  <b>Fertility &amp; Family Benefits: </b>We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.</p><p>
  <b>Spring Health: </b>Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.</p><p>
  <b>Caregiver Support:</b> We have partnered with Cariloop to provide our employees with caregiver support</p><p>
  <b>Carta Tax Advisor:</b> Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.</p><p>
  <b>ERGs:</b> We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.</p><p><b>
  WFH Stipend:</b> $150 per month to cover the costs of working from home.</p><p><b>
  Productivity Stipend:</b> $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.</p><p><b>
  Home Office Stipend:</b> A one-time $750 to help you create your dream office.</p><div></div><p><i><br>
If an offer is extended and accepted, this position requires the ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment. Applicants must meet all FBI CJIS Security Policy requirements, including a fingerprint-based background check.</i></p><div></div><p><i><br>
Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.</i></p><p><i>
If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.</i></p><p><i>
At Flock, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.
</i></p><p><i>Flock is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock will come from an email address ending in </i><b><i>@</i></b><b><i>flocksafety.com</i></b><i>. We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock role, please report it to </i><i>recruiting@flocksafety.com</i></p></div></div></div></div><p></p>

Technical Account Manager, Premier Support

Commvault

<div><div><p><b>Recruitment Fraud Alert</b></p>
<p>
We&rsquo;ve learned that scammers are impersonating Commvault team members&mdash;including HR and leadership&mdash;via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.</p>
<p><b>
What to know:</b></p>
<ul>
<li>Commvault does <i>not</i> conduct interviews by email or text.</li>
<li>We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.</li>
</ul>
<p>If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com</p><br>
<p></p>
<p><b>
About Commvault</b></p>
<p>
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks &ndash; keeping data safe and businesses resilient. The company&rsquo;s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.</p></div><p><b>
Preferred locations: Riyadh or Jeddah, KSA
</b></p><p><b>The Opportunity:</b></p>
<p>
As a Commvault Technical Account Manager: You are required to become a trusted advisor to Commvault&rsquo;s Enterprise Customers and internal stakeholders for all things Commvault; owning the success of the customer post-sale relationship. Demonstrating the value and return on investment for customers is crucial, serving as a pivotal &lsquo;go-to&rsquo; contact who advocates and facilitates successful customer outcomes throughout the broader Commvault organization. Success in this role requires a focus on customer success, technical outcomes, renewals, and expansions. Being a team player with outstanding collaboration skills and the ability to think both critically and laterally is crucial. Coping with shifting business demands and prioritizing tasks appropriately is also vital.</p>
<p><b>
What You&rsquo;ll Do:</b></p>
<p>
We are seeking a Technical Account Manager (TAM) with a strong focus on helping customers achieve their desired outcomes through cyber resiliency strategies. This role will be responsible for managing customer relationships, mitigating churn, driving customer expansion, and enhancing customer experience through structured success plans. Some examples are delivering business and operational challenges, architectural &amp; infrastructure consulting, and enhanced solutions for internal IT groups.</p>
<p>
The ideal candidate will be highly strategic, partnering closely with customers to ensure they realize the full value of Commvault products and services. They will also be responsible for driving high Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).</p>
<p><b>
How you will make an impact:</b></p>
<div>
<ul><li><b>Customer Relationship Management:</b></li></ul>
</div><ul><li>Build and maintain strong, strategic relationships with key stakeholders within customer organizations.</li>
<li>Serve as the main point of contact, ensuring alignment between the customer&rsquo;s goals and our cyber resiliency solutions.</li>
<li>Regularly communicate and meet with customers to review progress, assess needs, and offer tailored guidance to improve security posture.</li>
<li>Travel and On-Site Customer Meetings: Travel will be required to attend on-site customer meetings. The ability to effectively engage with clients in person is essential to building strong relationships and understanding their needs.</li>
</ul><div><ul><li><b>Cyber Resiliency Strategy:</b></li></ul>
</div><ul><li>Act as a trusted technical advisor, guiding customers in the continued adoption and use of robust cyber resiliency strategies to protect their business. Aligning customer business outcomes to their technical solutions.</li>
<li>Stay informed on industry trends, cyber risks, and emerging technologies to provide relevant insights and recommendations to customers.</li>
<li>Lead technical discussions with customer teams to ensure seamless integration and adoption of solutions that meet their complex requirements.</li>
</ul><div><ul><li><b>Customer Experience &amp; Advocacy:</b></li></ul>
</div><ul><li>Ensure an exceptional customer experience by providing proactive, personalized support that fosters trust and loyalty.</li>
<li>Advocate for customers within the company, ensuring their feedback and needs are represented in product development and service improvements.</li>
<li>Build customer advocacy by turning satisfied customers into case studies, references, and champions of our solutions.</li>
<li>Act as liaison between the customer and the greater Commvault ecosystem including Customer Support, Product Management, and Development, Marketing, and Leadership.</li>
<li>Build relationships with partners and other vendors within the customer ecosystem.</li>
</ul><div><ul><li><b>Drive High GRR &amp; NRR Growth:</b></li></ul>
</div><ul><li>Ensure high Gross Revenue Retention (GRR) by maintaining strong customer relationships and delivering results that meet or exceed expectations.</li>
<li>Drive Net Revenue Retention (NRR) growth through customer expansion initiatives, ensuring ongoing value realization, new product awareness and increased revenue.</li>
<li>Use data, metrics, and success plans to monitor the success of implemented strategies and adjust course as necessary to hit retention and growth targets.</li>
</ul>
<p><b>Qualifications and Skills:
</b></p><ul><li>5+ years advanced / architect level experience in Commvault. Designing, implementing, managing complex Commvault estates.</li>
<li>Expertise in Cyber Resiliency, Data Management, and Security solutions and principles.</li>
<li>Experience with cloud platforms (AWS/Azure/GCP) is preferred.</li>
<li>Experience with Data Center Technologies including storage, networking, virtualization, Operating Systems, Enterprise Data Systems.</li>
<li>Successful project management skills</li>
<li>Strong theoretical knowledge across a broad spectrum of Information Technology: Hardware platforms (HP, HDS, EMC, IBM, Dell, etc.); WAN technologies and TCP/IP networking; Windows/Unix/Netware/Linux OS Platforms; Fiber-Channel (SAN) design methodology; business continuity, disaster recovery, and design methodology; backup and storage management products (Symantec, EMC, IBM); tape libraries and VTL Enterprise applications (Exchange, Oracle, SQL, etc.); virtualization and clustering. UNIX and Scripting platform would be a plus.</li>
<li>The role will periodically be on a dedicated assignment and therefore travel within designated region.</li>
<li>Excellent English/Arabic communication skills both verbal and written to a professional level.</li>
<li>Must be a native Saudi National as there will be a requirement to be Security Cleared.</li>
</ul>
<p><b>Preferred Certifications:</b></p>
<ul>
<li>Azure AZ900, AWS, GCP, relevant cloud vendor certification</li>
<li>Virtualization certification (Broadcom, Microsoft, OpenShift, etc.)</li>
<li>Security Cert (Security+, CompTIA, etc.)</li>
<li>Commvault Certifications</li>
</ul>
<p><b>You'll Love Working Here Because:</b></p>
<ul>
<li>Amazing inclusive company culture, opportunity to join our Community Guilds</li>
<li>High income earning opportunities based on self-performance</li>
<li>Continuous professional development, product training, and career pathing</li>
<li>Generous global benefits</li>
</ul>
<p><b>How we&rsquo;re working&hellip;Remote:</b></p>
<p>
As we continue to embrace the flexibility of both remote and in-office work, we expect the successful applicant to work from home and attend offsite meetings, events, partner sites as and when is necessary. This approach allows us to maintain a sense of collaboration and community while also benefiting from the advantages of remote work.</p>
<p>
All applicants must live and work in country.</p>
<p><b>
Please submit your application in English</b>.</p>
<p>
#LI-SS1</p>
<p>
#LI-REMOTE</p><div><div>
<p>
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.</p>
<p>
Commvault&rsquo;s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.</p></div></div></div><p></p>

Technical Account Manager (English/Arabic Speaker)

Trend Micro Inc.

<div><p><b>When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.</b></p><p><b>
ABOUT TREND MICRO</b></p><p></p><p>
Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com</p><p></p><p><b>
POSITION OVERVIEW</b></p><p></p><p>
The Regional Account Manager (RAM) with <b>[Dubai, UAE]</b> will focus on proactively building new clients and grow assigned territories by working closely with our Technical, Channel Partner and Marketing team to formulate selling strategies and campaigns - to build trusted relationships with customers and their senior representatives. The Regional Account Manager is accountable for achieving and overachieving sales target to contribute to the sales performance of the assigned region. The Regional Account Manager will be the trusted advisor of Trend Micro as you articulate and promote the company&rsquo;s value proposition and services to customers .</p><p></p><p><b>
PRIMARY RESPONSIBILITIES</b></p><ul><li>
Identify and pro-actively target prospects and existing clients to drive the adoption of Trend Micro technologies and services</li><li>
Increasing market share in the defined territory objectives of accounts and develop market strategies for each product and service</li><li>
Knowledge of assigned territory, connect with CIO/CISO to create and grow opportunities
</li><li>Work with relevant stakeholders (Pre-Sales, Marketing and Sales Head) to take the right value proposition to Channel CEO and associated sales and technical teams</li><li>
Attain revenues goals per quarter allocation in line with BU goals</li><li>
Develop relationships with our ecosystem of alliances or technology partners (AWS/ Microsoft/ Vmware/ Google)</li><li>
Knowledge of security frameworks like Zero Trust, SASE, UEBA, XDR and Security Platforms like SIEM and SOAR can be added advantage
</li><li>Document and maintain all account information in Salesforce to facilitate opportunity management, accurate revenue forecasting, and account planning
</li><li>Communicate relevant information to stakeholders to facilitate decision making</li><li>
Build and maintain client contacts and relationships by understanding client&rsquo;s business and requirements</li><li>
Consult customers on cyber security initiatives and drive constant engagement from demos till post implementation support</li><li>
Lead and support any client meetings/calls
</li><li>Hold and participate in the account review meetings to discuss claims customer experience, service performance and client feedback as well as possible future opportunities for CVP</li></ul><p></p><p><b>
EXPERIENCE</b></p><ul><li>
Minimum 5 years of relevant Sales Experience and preferably few years in Security Industry.</li><li>
Account Management certification such as SPIN or TAS would be highly regarded.</li><li>
Sales Based Certifications</li><li>
Security Certification</li><li>
Exposure to both End Customer Environments and Channels</li><li>
Selling value to CIO, and complex multiple customer scenario showcasing technical and sales expertise</li><li>
Proven Account Management experience in commercial sector</li><li>
Knowledge of competition, new cybersecurity technologies, upcoming trends (Cloud, Digital Transformation, IIoT, industry etc), country regulations that affect target markets
</li><li>Must have growth-oriented mindset and experience of working in the collaborative environment
</li><li>Collaborative across various functions such as Technical, Marketing, Channel, to ensure customer success at all level</li><li>
Ability to network, create and build strong relationships senior executive relationships</li><li>
Excel in presenting business value proposition, solutions/benefits of complex technology in easy-to-understand business language</li></ul><p></p><p>
Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.</p><p></p><p>
#LI-Onsite</p><p>
#LI-NA1</p><p>
We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.</p></div>

Regional Account Manager

Dell Technologies

<div><p><b>Technical Customer Success Manager</b></p><p>
Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It&rsquo;s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity &ndash; from the tactical to the strategic.</p><p>
Join us as a <b>Technical Customer Success Manager</b> <b>- Enterprise Infrastructure</b> on our <b>Account Services</b> team in <b>Cairo, Egypt</b> to do the best work of your career and make a profound social impact.</p><p><b>
What you&rsquo;ll achieve</b></p><p>
We&rsquo;re looking for a Technical Customer Success Manager with strong technical expertise in enterprise infrastructure to join our team. In this role, you will serve as a trusted advisor to Dell Technologies&rsquo; customers, ensuring they realize maximum value from their investments in Dell solutions. You&rsquo;ll act as a bridge between our customers and Dell&rsquo;s teams, driving adoption, retention, and satisfaction.</p><p><b>
You will:</b></p><ul><li>
Build and maintain trusted relationships with key customer stakeholders, ensuring alignment with their strategic business and technical goals</li><li>
Act as a trusted advisor by understanding customer needs and guiding them to achieve their business and IT objectives</li><li>
Proactive advocacy by acting as the customer's voice within Dell Technologies, ensuring their needs and challenges are effectively addressed</li><li>
Lead regular business and technical reviews with customers to measure success, share insights, and identify areas for improvement &amp; collaborate closely with Dell&rsquo;s Sales, Professional Services, and Support teams to deliver a seamless customer experience</li><li>
Advocate for customers by providing feedback to Dell&rsquo;s product and engineering teams to drive innovation and improvements, and stay updated on industry trends, emerging technologies, and Dell&rsquo;s evolving solutions to ensure customers are informed and well-equipped</li></ul><p></p><p><b><br>
Take the first step towards your dream career</b><br>
Every Dell Technologies team member brings something unique to the table. Here&rsquo;s what we are looking for with this role:</p><p><b>
Essential Requirements</b></p><ul><li>
Strong technical background and experience in enterprise infrastructure, including servers, storage, networking, virtualization, and cloud solutions</li><li>
Exceptional problem-solving skills and the ability to translate technical challenges into actionable solutions</li><li>
Excellent communication, presentation, and interpersonal skills, with the ability to build credibility and trust with technical and non-technical stakeholders</li><li>
Proficiency with enterprise infrastructure products is highly preferred with an analytical mindset and the ability to leverage data to drive insights and recommendations</li><li>
Bachelor&rsquo;s degree in information technology, computer science, or a related field</li></ul><p></p><p><b><br>
Desirable Requirements</b></p><ul><li>
8 to 12 years of relevant experience delivering successful complex IT services across a range of sectors</li></ul><p></p><p><b><br>
Who we are</b></p><p>
We believe that each of us has the power to make an impact. That&rsquo;s why we put our team members at the center of everything we do. If you&rsquo;re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we&rsquo;re looking for you.</p><p>
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.</p><p><b>
Application closing date: </b>11 May 2026</p><p>
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.</p></div>

Technical Customer Success Manager

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