technical account manager

Yuno

<div>
 Remote, Qatar, Full Time, Individual Contributor, 3 years of experience
 
 
 Who We Are
 
 
 Yuno enables any company to accept all available payment methods and manage fraud detection and prevention through a single integration. Our strength is in our people, founded by a team of experts in the payments and IT industries, Yuno has built a high-performance payment orchestrator. Our technology gives companies access to top payment capabilities, allowing them to engage customers confidently and manage global business operations seamlessly.
 
 
 Shape your future with Yuno!
 
 
 We are orchestrating the best high-performing team!If you are a Technical Account Manager ambitious and passionate about innovation, joining Yuno will allow you to transform your passion into real high-impact solutions. At Yuno, every role impacts the payment revolution.
 
 
 🟣 How Yuno will challenge you
 
 
 <ul>
 <li>
 Leading discussions with senior leadership regarding technical and product strategy, incidents, trade-offs, and risk management
 </li>
 <li>
 Developing close relationships with customers to understand their business/operational needs and technical challenges, and helping them achieve the greatest value from our products
 </li>
 <li>
 Working with developers and senior engineers to provide advocacy and strategic technical guidance, helping customers plan and build solutions that proactively drive application health
 </li>
 <li>
 Collaborating with Product and Development teams to customize specific products for customers
 </li>
 <li>
 Monitoring the progress of product integrations and ramp-ups to ensure their success
 
 
 
 </li>
 </ul>
 🟣 The skills you need
 
 
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Fluency in English
 </li>
 <li>
 Minimum 2 years of experience in a technical account manager or integration engineering role, preferably in a fintech or payments industry
 </li>
 <li>
 Strong understanding of RESTful APIs, SOAP, JSON, XML, and other web services protocols and API management tools (e.g., Postman, SoapUI, Swagger)
 </li>
 <li>
 Proficiency in Web fundamentals (HTML, CSS, JavaScript, RESTful API, Frameworks) Expertise in at least one of the server-side languages (Golang , Python, Node.js, others...)
 </li>
 <li>
 Exposure to some of the server and database technologies (Apache, Nginx, ISS, MySQL, Oracle, PostgreSQL, MongoDB, etc.)
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience with a ticketing system is a plus
 </li>
 <li>
 Excellent analytical, technical, problem-solving, and project management skills
 </li>
 <li>
 Exceptional organizational skills, with the ability to manage multiple activities and projects simultaneously
 
 
 
 </li>
 </ul>
 🟣 What Yuno offers you
 
 
 <ul>
 <li>
 Competitive compensation
 </li>
 <li>
 Remote work - You can work from anywhere!
 </li>
 <li>
 Home office bonus - We offer a one time allowance to help you create your ideal home office
 </li>
 <li>
 Work equipment
 </li>
 <li>
 Stock optionsHealth Plan, no matter where you are
 </li>
 <li>
 Flexible Days off
 </li>
 <li>
 Language, professional and personal growth courses
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Technical Account Manager

Sardine

<div>Who we are:
We are a leader in fraud prevention and AML compliance. Our platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. Today, over 300 banks, retailers, and fintechs worldwide use Sardine to stop identity fraud, payment fraud, account takeovers, and social engineering scams. We have raised $145M from world-class investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures.
Our culture:<ul><li>
We have hubs in the Bay Area, NYC, Austin, and Toronto. However, we maintain a remote-first work culture. #WorkFromAnywhere</li><li>
We hire talented, self-motivated individuals with extreme ownership and high growth orientation.
</li><li>We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.</li></ul>
Location<ul><li>
India- Remote</li><li>
From Home / Beach / Mountain / Cafe / Anywhere!</li><li>
We are a remote-first company with a globally distributed team. So you can find your productive zone and work from there.</li></ul>
About the Role:
Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a result, we're building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow. This role is a combination of Account Manager and Solution Architect. You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services. In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products.
What you&rsquo;ll be doing:<ul><li>
Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine</li><li>
Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.</li><li>
Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.</li><li>
Speak knowledgeably and advise on best practices relating to fraud and compliance</li><li>
Build, monitor, and communicate KPIs to clients.</li><li>
Provide strategic analysis and critical thinking as we plan long-term expansion.</li><li>
Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.</li></ul>
What you&rsquo;ll need:<ul><li>
You've 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's</li><li>
You've domain experience in compliance, fintech, fraud or AML/KYC</li><li>
Your analytical skills are second to none; you excel at number crunching and drawing insights</li><li>
You are proficient in using business intelligence tools</li><li>
You're capable of translating complex strategies into actionable processes and outcomes</li><li>
You're a natural at building relationships and collaborating with others</li><li>
You have strong organisation and presentation skills for both virtual and in-person meetings with various stakeholders</li><li>
You have previous customer-facing experience, preferably with a technical product</li><li>
You're an exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders</li><li>
You constantly think about ways to improve processes</li><li>
You love making customers more efficient as much as we do!</li></ul>
Compensation: Base pay range of ₹3,600,000-₹4,500,000 + bonus + equity with tremendous upside potential + Attractive benefits
Benefits we offer:<ul><li>
Generous compensation in cash and equity</li><li>
Early exercise for all options, including pre-vested</li><li>
Work from anywhere: Remote-first Culture</li><li>
Flexible paid time off and Year-end break</li><li>
Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific</li><li>
4% matching in 401k / RRSP - US and Canada specific</li><li>
MacBook Pro delivered to your door</li><li>
One-time stipend to set up a home office &mdash; desk, chair, screen, etc.</li><li>
Monthly meal stipend</li><li>
Monthly social meet-up stipend</li><li>
Annual health and wellness stipend</li><li>
Annual Learning stipend</li></ul>
Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.
To learn more about how we process your personal information and your rights in regards to your personal information as an applicant and Sardine employee, please visit our Applicant and Worker Privacy Notice.
Compensation Range: ₹36L - ₹45L</div>

Contentsquare

<div><div>Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers&rsquo; whole online journey.</div><div></div><div> 
We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We&rsquo;re here to stay&mdash;and we&rsquo;re looking for team members who are excited to drive impact and help us scale even further.</div><div></div><div> 
Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler&mdash;for our customers, their customers, and each other.</div><div></div><div> 
Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.</div><div></div><div> 
Contentsquare is looking for a Technical Account Manager (TAM) to join our team in Cairo and help provide white-glove support for our marquee customers in the EMEA Region. Contentsquare&rsquo;s TAM&rsquo;s are technically skilled, love working with customers, well organized, detail oriented and creative thinkers. You will have the opportunity to interface with our marquee customers while working on challenging problems and managing complex projects.</div><div></div><div> 
This position offers a great opportunity for an individual to grow their career within the growing global Customer Support team. If you're excited by the idea of being part of a rapidly growing web/app analytics company where you can grow your technical and soft skills, while working with some of the largest companies out there, we want to meet you!</div><div></div><div> 
What you&rsquo;ll be doing:</div><ul><li>Working directly with a handful of marquee accounts, focusing on ensuring their ongoing success with our company</li><li>Hosting recurring meetings for your customers</li><li>Acting as an internal champion for your customers with all Contentsquare teams</li><li>Handling standard escalation management for your accounts</li><li>Acting as a product adoption expert for your customers, including running sessions for them to do light product education</li><li>Helping ensure your customers are following Contentsquare best practices</li><li>Scoping new Contentsquare projects for your customers</li><li>Performing project management for large Contentsquare projects your customers are working on</li><li>Contentsquare product administration and maintenance assistance</li><li>Providing Contentsquare platform configuration assistance</li><li>Triaging critical issues in conjunction with the Customer Support team</li><li>Creating and maintaining a customer &lsquo;account plan&rsquo;, including documentation on key areas of your customer&rsquo;s configuration and usage details</li><li>Creating and distributing regular reports to your customers</li></ul><div></div><div> 
What you'll need to succeed:</div><ul><li>5+ years&rsquo; experience in providing customer facing support to Enterprise Accounts</li><li>Strong communication and interpersonal skills</li><li>Excellent written abilities and organizational skills</li><li>Experience working with a range of customers, from individual contributors to C-levels</li><li>You have experience with JavaScript, HTML, CSS</li><li>Bachelor's degree in computer science/Information technology or equivalent</li><li>Ability to work in a fast-paced startup SaaS environment</li><li>Strong desire to teach new customers about the platform</li><li>Experienced in working in a web-based company, SaaS environment a plus!</li><li>Experience in JIRA, Zendesk and Salesforce a plus!</li></ul>
<div>Why you should join Contentsquare</div><div>
We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we&rsquo;re aligned with the employees' needs.</div><div></div><div> 
Here are a few we want to highlight:</div><ul><li>Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year</li><li>Work flexibility: hybrid and remote work policies</li><li>Generous paid time-off policy (every location is different)</li><li>Wellbeing and Home Office allowances</li><li>A Culture Crew in every country we&rsquo;re based in to coordinate regular activities for employees to get to know each other and bond outside of work</li><li>Every full-time employee receives stock options, allowing them to share in the company&rsquo;s success</li><li>We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts</li><li>And more benefits tailored to each country</li></ul><div></div><div> 
Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.</div><div></div><div> 
Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here.</div><div></div><div> 
Your personal data will be securely stored in our hosting provider&rsquo;s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.</div></div>

Oracle

<div>
 
 Principal Technical Account Manager is responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAM must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations.
 
 
 
 
 
 The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAM may manage in full or in part.
 
 
 
 
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Develop and form long term customer relationships with key customer contacts.
 </li>
 <li>
 Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization.
 </li>
 <li>
 Understand customer&rsquo;s industry drivers, organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.
 </li>
 <li>
 Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions.
 </li>
 <li>
 Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business.
 </li>
 <li>
 Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives.
 </li>
 <li>
 Identify and submit delivery leads for new opportunities and contract renewals.
 </li>
 <li>
 Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution.
 </li>
 <li>
 Establish and maintain a delivery governance model with the customer at the management and executive levels.
 </li>
 <li>
 Perform scope and risk management.
 </li>
 <li>
 Contribute to initiatives for Oracle delivery organizational process improvement and tool development.
 </li>
 <li>
 Conduct periodic Service Account Planning and Account Reviews.
 </li>
 <li>
 Provides direction and mentoring to more junior team members.
 </li>
 </ul>
 
 
</div>

Principal Technical Account Manager

Motive

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div>
About the Role:

Motive is looking for an experienced Technical Account Manager (TAM) to join our Global Technical Support organization to provide white-glove service, technical support, and executive-level communications to our customers. In this role, you will be adept at both building relationships and resolving issues. As a Technical Account Manager, your workday is focused on a proactive review of a group of customers along with providing coaching and assistance to Technical Support Engineers for customers in your assigned segment. Additionally, you will be proactively working on technical support cases, upcoming feature consultation, issue escalation, training recommendations, and communicating procedural and status updates on the customer&rsquo;s environment. You'll excel at solving problems quickly and efficiently and have a keen focus on finding a root cause to even the most obscure problem. You act as the customer advocate as you work closely with engineering, product management, and other key areas to innovate and improve performance around product requirements, enhancements, process improvements, and industry best practices.

What You&rsquo;ll Do:
<ul>
<li>In this role, you will be adept at both building relationships and resolving issues at all levels within Technical Support.</li>
Determine how to resolve technical issues <li>- what changes need to be made to underlying data/hardware/process and how to apply them with minimal user disruption by collaborating with Product and Engineering teams.</li>
Investigate and determine root cause of errors/bugs <li>- use the data and tools to trace the origin of data inconsistencies and bugs and report them to Senior TAMs/Backline Support Engineering/Engineering.</li>
<li>Build new SQL based queries for emerging issues to be used by the teams across Technical Support.</li>
<li>Be the primary technical point of contact for a group of Motive&rsquo;s Strategic/Enterprise/Mid Market Accounts.</li>
<li>Own or orchestrate the resolution of cases, help build strong partnerships, and provide an unparalleled support experience for assigned or escalated customers.</li>
<li>Take end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause, and issue resolution.</li>
<li>Meet or exceed customer expectations on response quality, timeliness, and overall customer experience.</li>
<li>Build, foster and maintain strong relationships with technical contacts at assigned customers.</li>
<li>Proactively gather updates on upcoming releases to ensure a seamless customer experience.</li>
<li>Understanding the core business of the assigned accounts &amp; overseeing all Support activities on a macro level, at all levels of Support.</li>
<li>Ensuring specific account documentations are created, followed and improved.</li>
<li>Working in close liaison with other cross-functional departments (Prod/Engg) to resolve bugs and data change requests.</li>
</ul><ul><li>Participate in on-call rotation; be available outside of normal working hours to facilitate customer upgrades and change management practices.</li>
</ul>
What We&rsquo;re Looking For:
<ul>
<li>Minimum 1 year of experience in Technical Support</li>
<li>Excellent customer communication skills in a variety of forms (written, live chat, conference calls, in-person).</li>
<li>Experience assessment of bespoke and deeply complex custom configurations that impact usability and customer workflows.</li>
<li>Experience with addressing customer escalations and relaying concise but efficient updates to the stakeholders.</li>
<li>Strong analytical and problem-solving skills with the ability to manage critical and complex issues in high-pressure environments</li>
<li>Strong knowledge of Motive&rsquo;s Products with a concentration on Compliance, Asset and/or Safety.</li>
<li>Excellent troubleshooting skills leveraging log parsing, SQL, scripting languages, and code review where needed.</li>
<li>Experience with hardware devices, firmware upgrades, change management and related testing practices.</li>
<li>Experience with Third Party integrations such as Transportation Management or Fleet Maintenance systems.</li>
<li>Familiarity with advanced troubleshooting techniques that utilize APIs, Python, Data Dog, SQL etc.</li>
<li>Deep hardware fault analysis skills; identify trends and prevent field failures &ndash; Root Cause Analysis.</li>
<li>Technical background with preferred qualifications of Computer Science or Engineering is a must.</li>
<li>Motivated individuals with eagerness to learn and go above and beyond.</li>
</ul></div><div>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote</div></div>

Technical Account Manager - Enterprise

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div>
About the Role:

Motive is looking for an experienced Technical Account Manager (TAM) to join our Global Technical Support organization to provide white-glove service, technical support, and executive-level communications to our customers. In this role, you will be adept at both building relationships and resolving issues. As a Technical Account Manager, your workday is focused on a proactive review of a group of customers along with providing coaching and assistance to Technical Support Engineers for customers in your assigned segment. Additionally, you will be proactively working on technical support cases, upcoming feature consultation, issue escalation, training recommendations, and communicating procedural and status updates on the customer's environment. You'll excel at solving problems quickly and efficiently and have a keen focus on finding a root cause to even the most obscure problem. You act as the customer advocate as you work closely with engineering, product management, and other key areas to innovate and improve performance around product requirements, enhancements, process improvements, and industry best practices.

What You'll Do:
<ul>
<li>In this role, you will be adept at both building relationships and resolving issues at all levels within Technical Support.</li>
Determine how to resolve technical issues <li>- what changes need to be made to underlying data/hardware/process and how to apply them with minimal user disruption by collaborating with Product and Engineering teams.</li>
Investigate and determine root cause of errors/bugs <li>- use the data and tools to trace the origin of data inconsistencies and bugs and report them to Senior TAMs/Backline Support Engineering/Engineering.</li>
<li>Build new SQL based queries for emerging issues to be used by the teams across Technical Support.</li>
<li>Be the primary technical point of contact for a group of Motive's Strategic/Enterprise/Mid Market Accounts.</li>
<li>Own or orchestrate the resolution of cases, help build strong partnerships, and provide an unparalleled support experience for assigned or escalated customers.</li>
<li>Take end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause, and issue resolution.</li>
<li>Meet or exceed customer expectations on response quality, timeliness, and overall customer experience.</li>
<li>Build, foster and maintain strong relationships with technical contacts at assigned customers.</li>
<li>Proactively gather updates on upcoming releases to ensure a seamless customer experience.</li>
<li>Understanding the core business of the assigned accounts &amp; overseeing all Support activities on a macro level, at all levels of Support.</li>
<li>Ensuring specific account documentations are created, followed and improved.</li>
<li>Working in close liaison with other cross-functional departments (Prod/Engg) to resolve bugs and data change requests.</li>
</ul><ul><li>Participate in on-call rotation; be available outside of normal working hours to facilitate customer upgrades and change management practices.</li>
</ul>
What We're Looking For:
<ul>
<li>Minimum 1 year of experience in Technical Support</li>
<li>Excellent customer communication skills in a variety of forms (written, live chat, conference calls, in-person).</li>
<li>Experience assessment of bespoke and deeply complex custom configurations that impact usability and customer workflows.</li>
<li>Experience with addressing customer escalations and relaying concise but efficient updates to the stakeholders.</li>
<li>Strong analytical and problem-solving skills with the ability to manage critical and complex issues in high-pressure environments</li>
<li>Strong knowledge of Motive's Products with a concentration on Compliance, Asset and/or Safety.</li>
<li>Excellent troubleshooting skills leveraging log parsing, SQL, scripting languages, and code review where needed.</li>
<li>Experience with hardware devices, firmware upgrades, change management and related testing practices.</li>
<li>Experience with Third Party integrations such as Transportation Management or Fleet Maintenance systems.</li>
<li>Familiarity with advanced troubleshooting techniques that utilize APIs, Python, Data Dog, SQL etc.</li>
<li>Deep hardware fault analysis skills; identify trends and prevent field failures &ndash; Root Cause Analysis.</li>
<li>Technical background with preferred qualifications of Computer Science or Engineering is a must.</li>
<li>Motivated individuals with eagerness to learn and go above and beyond.</li>
</ul><div>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote</div></div>

Checkout.com

<div>Company Description
We&rsquo;re Checkout.com &ndash; you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.
Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.
With 19 offices spanning six continents, we feel at home everywhere &ndash; but London is our HQ. Wherever our people work their magic, they&rsquo;re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn&rsquo;t just another job; it&rsquo;s a career-defining opportunity to build the future of fintech.
Job Description
As a Senior Enterprise Technical Account Manager (TAM) at Checkout.com, you are the technical heartbeat of our most strategic merchant relationships. You're more than a problem-solver; you are a payment performance consultant, an incident commander, and a trusted partner who ensures our largest merchants thrive on our platform. Your technical expertise and strategic guidance will directly impact their success and drive the growth of our business. 
What You'll Be Doing
Strategic Growth &amp; Performance<ul><li>
Become a true expert on your merchants&rsquo; business, diving deep into their payment data to uncover actionable insights and opportunities.</li><li>
Act as a payment performance consultant, identifying and driving initiatives that boost authorization rates, increase revenue, and lead to the adoption of new Checkout.com products.</li><li>
Serve as a strategic advisor during business reviews, translating technical performance into a compelling commercial story for your merchants.</li></ul>
Technical Ownership &amp; Delivery<ul><li>
Serve as the primary technical authority for your merchants, mastering their API integrations and infrastructure.</li><li>
Lead the response to critical incidents with a calm, decisive approach, coordinating internal teams to ensure swift resolution and clear communication.</li><li>
Project-manage key technical initiatives, from complex migrations to new product launches, ensuring seamless, on-time delivery.</li></ul>
Merchant Advocacy &amp; Enablement<ul><li>
Act as the voice of the merchant internally, translating their needs and feedback into clear insights that help shape our product roadmap.</li><li>
Empower your merchants by delivering expert training, workshops, and demos to ensure they are leveraging the full power of our platform.</li></ul>
Qualifications<ul><li>
6+ years of experience in a senior, client-facing technical role such as Technical Account Management, Solutions Consulting, or Sales Engineering, preferably within a SaaS or API-first company.</li><li>
A degree in Computer Science, Information Technology, or a related technical field, or equivalent experience.</li><li>
Hands-on expertise with RESTful APIs. You can confidently read API documentation, troubleshoot integration issues, and guide developers through complex workflows.</li><li>
Exceptional communication skills, with the ability to build trust and convey complex technical subjects to both C-level executives and engineering teams.</li><li>
A natural problem-solver with a tenacious attitude; you're comfortable navigating ambiguity and leading clients through high-pressure technical incidents.</li></ul>
What makes you stand out:<ul><li>
Solid understanding of the end-to-end payment lifecycle, from authorization to settlement.</li><li>
Deep knowledge of core payment concepts like SCA, Tokenization, MIT/CIT, AFT/OCT, and the technical drivers of authorization rate optimization.</li><li>
Direct experience with the MENA payments ecosystem, including knowledge of key local payment methods (Mada, KNET, Fawry, Benefit, etc.)</li><li>
Fluency in Arabic is an advantage.</li></ul>
Bring all of you to work
We create the conditions for high performers to thrive &ndash; through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you&rsquo;ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It&rsquo;s a place where ambition gets met with opportunity &ndash; and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you&rsquo;re ready to grow and make a difference, you&rsquo;ll be right at home here.
It&rsquo;s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. 
Life at Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it&rsquo;s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram</div>

Senior Enterprise Technical Account Manager

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