technical account manager

Airtel Digital

<div>
 
 Technical Account Manager (TAM) is accountable for post-sales technical relationship management with enterprise clients across multiple cloud platforms (AWS, Azure, GCP, private/hybrid). The TAM ensures successful onboarding, optimization, ongoing support, and business growth by acting as the technical advisor and trusted advocate for clients. This role collaborates cross-functionally with engineering, operations, product, and customer success teams, and proactively drives adoption, maximizes customer value, and mitigates risk across complex and dynamic cloud environments.
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 Own the technical relationship for designated accounts, delivering tailored advisory, escalation management, and guidance for multi-cloud setups.
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 Proactively identify challenges, recommend architectural, performance, security, and cost improvements; drive resolution with internal/external stakeholders.
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 Conduct periodic account reviews (success metrics, usage, optimization, risks, compliance).
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 Develop and deliver enablement, onboarding, and best-practices workshops; facilitate customer adoption of new services/features.
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 Serve as point of contact for major incidents, technical escalations, outage communications, and remediation strategies.
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 Ensure documentation, runbooks, and knowledge base are up to date and accessible for assigned customers.
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 Advocate for customer needs and product improvements to CSP engineering/product teams.
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 Contribute to upsell, cross-sell, and renewal opportunities by identifying technical requirements aligned with business growth.
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 </ul>
 
 
 
 
 
 Required Skillsets
 
 
 <ul>
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 Deep technical expertise in multi-cloud environments (AWS, Azure, GCP) including networking, security, compute, storage, cloud-native &amp; hybrid architectures.
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 Strong troubleshooting and incident management skills with hands-on experience in cloud monitoring, automation, and DevOps tooling.
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 Excellent communication, interpersonal, and stakeholder management skills (client-facing, executive presence).
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 Proven ability to translate complex technical concepts for business decision makers.
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 Knowledge of cloud cost management, compliance, SLAs, and service governance frameworks.
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 Experience with deployment automation (Terraform, Ansible, cloud SDK/CLI), CI/CD pipelines, and cloud operations best practices.
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 Familiarity with ITIL, agile/scrum delivery, and service management processes.
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 Problem-solving orientation with strong data analysis and reporting skills.
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 Certifications: AWS Solutions Architect, Azure Administrator, Google Cloud Professional, ITIL v4 (preferred).
 </li>
 </ul>
 
 
 
 
 
 Role&rsquo;s Success Measures
 
 
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 Customer Satisfaction &amp; Retention:
 
 High CSAT/NPS scores, positive client feedback, strong retention and renewal rates.
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 Technical Issue Resolution:
 
 Fast mean time to resolution (MTTR) on technical issues, reduced incident recurrence.
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 Account Growth:
 
 Successful identification and adoption of new cloud services/features, additional revenue from expansions/upsells.
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 Service Health &amp; Optimization:
 
 Improved cost, performance, and security posture for managed workloads; measurable reduction in outages and operational risks.
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 Stakeholder Engagement:
 
 Effective collaboration with internal teams and clear communication with customers regarding issues, updates, and best practices.
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 Proactive Value Delivery:
 
 Track record of preventing problems, optimizing architectures, and advocating for customer&rsquo;s business outcomes (not just break/fix support).
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 </ul>
 
 
</div>

Technical Account Manager

Prime System Solutions

<div>
 The Inside Technical Account Manager (iTAM) duties include quoting hardware and software, compiling and sending agreements and scopes of work for electronic signature, receiving and processing hardware and inventory. They also work closely with internal teams and our clients to determine their product needs and ensure that the right products are delivered on time. In addition, iTAMs manage and reconcile inventory in multiple locations. They work with Outside Technical Account Managers (oTAM) to ensure the highest level of client satisfaction; building and maintaining strong working relationships and helping to manage accounts efficiently and effectively.
 
 
 General Purpose: Assists the oTAM in the maintenance of client health through service delivery, planning and execution, client satisfaction, emphasis on prevention and consultative advice and management of support services of assigned Managed Services accounts.
 
 
 
 Requirements
 
 
 
 
 Across client base:
 
 
 
 <ul>
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 Assist Technical Account Managers (oTAMs) with client expirations and renewals
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 Process procurement requests for hardware and software
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 Compile and send contracts, agreements and scopes of work to clients for approval
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 Receiving and processing of equipment and inventory
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 Physical reconciliation of inventory in multiple locations
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 Administration of our Hardware As A Service (HAAS) program
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 Cultivate and "own" relationships with our various distributors, vendors and partners
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 Provide additional administrative support to the Technical Account Management department as needed
 
 
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 </ul>
 Associate's or Bachelor's Degree in a related field from an accredited university or college or equivalent experience
 
 
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 Strong client orientation
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 Ability to build and nurture strong and lasting relationships
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 Two or more years of client service experience
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 Knowledge of principles and processes for providing client and personal services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction
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 Fundamentals of network technology including, but not limited to, TCP/IP, DNS, DHCP, SMTP, LANs, WANs and Wireless
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 Experience with Microsoft server and client technologies
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 Excellent oral and written communication: ability to communicate information and ideas in speech and writing so that others (technical and non-technical) will understand
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 Critical thinking: ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions
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 Problem analysis and resolution both at a strategic and functional level: ability to identify complex problems and review related information to develop and evaluate options and implement solutions
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 Planning: ability to think ahead and plan over a six month to one year time span
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 Time management: ability to organize and manage multiple priorities
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 Extreme detail orientation
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 Ability to work collaboratively within a team as well as independently
 
 
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 </ul>
 
 Valued but Not Required Skills and Experience:
 
 
 
 <ul>
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 Current engineering certifications: A+, Net +, MCSA, CCENT, CSSA, CCA
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 Experience with SonicWALL and Cisco technologies in routing, switching, firewall, and VPN access
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 Experience with remote access environments such as Citrix and/or terminal services
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 </ul>
</div>

Internal Technical Account Manager

Tanla Platforms

<div>
 What you'll be responsible for?
 <ul>
 <li>Partner with customers stakeholders to understand their goals, assess their capabilities and provide recommendations to help them accelerate the achievement of their business and technology objectives.</li>
 <li>Develop an understanding and knowledge of customer s products implementation and evangelize capabilities of Karix across all product lines</li>
 <li>Investigate and solve complex and long overdue problems faced by customers and forwarded by the customer support desk.</li>
 <li>Manage escalated customer complaints and their major incidents.</li>
 <li>Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business.</li>
 <li>Proactively identify risks to the customer achieving their stated business goals and working with the account team to provide new solutions.</li>
 <li>Deliver business value and innovation to a customer s business by understanding customer s key business challenges and potential for growth.</li>
 <li>Proactively communicate technical product changes and other relevant updates.</li>
 </ul>
 
</div>
<div>
 Why join us?
 <ul>
 <li>We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture but the real perks are:</li>
 <li>Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.</li>
 <li>World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer.</li>
 <li>We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status. 
 </li>
 </ul>
 https://www.tanla.com 
 
</div>

Toga EMEA

<div>
 
 Our client, a ServiceNow Elite Partner, is looking for a Senior Technical Account Manager to join their team. The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.
 
 
 
 
 
 
 What you earn:
 
 up to 40,000 AED per month.
 
 
 
 
 
 
 What you develop
 
 
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 The ability to work cross-functionally within the company to communicate with all stakeholders in the customers' success
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 You learn to create and maintain relationships with customers to better understand and meet their needs
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 You will make visits to our customers to identify opportunities for growth within our platform
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 Be responsible for managing all reporting about the health of customers' accounts
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 You will learn to identify opportunities within the clients' businesses for sales.
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 You will work alongside the Architects, Project Managers to ensure the client's needs are met and the solution is delivered.
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 What you bring
 
 
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 3+ years of account management experience or similar experience.
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 Previous ServiceNow Experience is essential.
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 Articulate and well accustomed to a client-facing role
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 Willingness and ability to travel
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 Understanding of working in a consulting environment.
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 Needs to be able to speak fluent Arabic and English.
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 Relocation Package is provided - 3 months rent, visa, healthcare, and flights.
 
</div>

ServiceNow Technical Account Manager

Mondia Media

In this role you will serve as a key liaison between our customers and internal teams, ensuring seamless technical integration and support. You will build and maintain strong relationships with customers, helping them achieve their technical objectives while proactively addressing any challenges. In this role, you will oversee the end-to-end technical delivery process by collaborating closely with technical and product teams. Additionally, you will ensure providing the appropriate technical guidance during presales process. By fully owning the technical presales phase and delivering ongoing technical excellence, the TAM role ensures a seamless customer journey from presales to post-sales success. <ul> <li>Fully own the technical presales phase, leading discovery sessions, product demonstrations, and solution alignment with potential customers. </li> </ul> <ul> <li>Develop and maintain strong, long-lasting relationships with assigned customer accounts. </li> </ul> <ul> <li>Act as the primary technical point of contact, addressing inquiries, escalations, and solution recommendations. </li> </ul> <ul> <li>Align our solutions with the customer s business objectives to ensure long-term success. </li> <li>Develop an in-depth understanding of Mondia products, integrations, and functionalities to provide expert guidance. </li> </ul> <ul> <li>Stay updated on industry trends, emerging technologies, and competitive landscapes. </li> </ul> <ul> <li>Offer insights to clients and partners on how to best utilize new and existing product features to maximize value. </li> <li>Identify and drive expansion opportunities within existing customer accounts. </li> </ul> <ul> <li>Work closely with technical delivery and planning teams to execute the commercial roadmap. </li> <li>Identify potential risks early and develop mitigation strategies to keep projects on track. </li> </ul> <ul> <li>Monitor service performance and proactively address technical issues, working closely with internal teams to resolve them efficiently. </li> </ul> <ul> <li>Track support requests to detect recurring issues and recommend product/service improvements. </li> </ul> <ul> <li>Track SLAs and act as focal point of escalation for any SLA breach for post live tickets </li> <li>Ensure clear and transparent communication with internal and external stakeholders regarding project status, updates, and potential roadblocks. </li> </ul> <ul> <li>Provide clients with periodic performance reviews/reporting to track and monitor service performance. </li> </ul> <ul> <li>Goven sign-off process before any service launch </li> <li>Maintain comprehensive documentation of requirements, technical solutions, and best practices. </li> </ul> <ul> <li>Identify and implement internal process improvements to enhance efficiency and service quality. </li> </ul> <ul> <li>Analyse customer product usage and performance metrics to identify optimization opportunities. </li> </ul>

Yardi Systems

Yardi is seeking individuals who combine a strong technicalaptitude with a customer-service mindset to join our Global Solutions Team as Associate Technical Account Managers (ATAMs). Your role as an ATAM will involve providing technical support for a wide range of Yardi's software solutions, which are designed to meet the unique needs of different real estate markets across the globe. You will play a key role in resolving software issues over email and phone and collaborating closely with clients. Your ability to combine technical expertise with a customer-centric approach will be instrumental in fostering strong client relationships and driving their success with Yardi's solutions. What You'll Do: <ul> <li>Utilize your problem-solving skills to effectively troubleshoot application issues, proactively addressing challenges and finding effective solutions.</li> <li>Provide exceptional customer support during product implementations and software upgrades, ensuring a smooth and seamless experience.</li> <li>Follow up on any issues that require additional research or information from clients, ensuring thorough and timely resolution.</li> <li>Prepare detailed write-ups for escalated issues, documenting cases and creating comprehensive documentation for issue resolution.</li> <li>Foster strong relationships with customers, conducting coordinated weekly calls to facilitate setups and maintain ongoing connections.</li> <li>Collaborate closely with Global Solutions team members across the US, actively contributing to the collective success of the team.</li> </ul> Who You Are: <ul> <li>Bachelor's degree in Business, Accounting, Finance, or a related field.</li> <li>A passion for numbers and strong analytical skills.</li> <li>High proficiency in troubleshooting and providing remote support over email and phone, effectively assisting customers.</li> <li>Outstanding customer service skills with a genuine desire to exceed expectations and ensure client satisfaction.</li> <li>Excellent attention to detail and a diligent approach to following processes, ensuring accuracy and efficiency in your work.</li> <li>Flexibility and the ability to adapt to changing priorities, efficiently managing tasks and projects.</li> </ul> Ideal to have: <ul> <li>Knowledge of accounting principles, which will enhance your understanding and ability to address client inquiries related to financial processes.</li> <li>SQL Server and web Server knowledge.</li> <li>Previous experience in technical support and application troubleshooting, providing you with a strong foundation for this role.</li> </ul> Real Estate runs on Yardi. About Us: Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth. Discover the Yardi Difference: Yardi is more than just a software company - we are dedicated to creating a positive impact in our communities. Annually, Yardie xtends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements. Join our exceptional team of ATAMs and embark on a rewarding journey where you can make a significant impact on the real estate industry. Apply now!

Associate Technical Account Manager

Denodo

<div>
 Denodo is a leader in data management. The award-winning Denodo Platform is the leading data integration, management, and delivery platform using a logical approach to enable self- service BI, data science, hybrid/multi-cloud data integration, and enterprise data services. Realizing more than 400% ROI and millions of dollars in benefits, Denodo&rsquo;s large enterprise and mid-market customers across 30+ industries have received payback in less than 6 months. For more information, visit www.denodo.com .
 
 
 We are a fast-growing, international organization with teams across four continents and we work with a cutting-edge technology, but that's not all we have to offer. At Denodo, we are like a family and it is of the utmost importance to us that we help support your professional growth every step of the way
 
 
 
 Job Description
 
 
 
 Denodo is looking for a technical, passionate, customer-oriented and hands-on data advocate to join our Customer Success team. You will work hand-in-hand with our customers as the technical focal point. It will be on your shoulders to ensure customers are satisfied and confident in leveraging the Denodo Platform as a key component in their ecosystem.
 
 
 In this role you will combine tech savviness with relationship management and problem-solving skills. Your mission: enable customers to realize the full potential of their Denodo deployment, removing roadblocks, exploiting platform capabilities, and making things go.
 
 
 Collaborate closely with Customer Success Manager (CSM), Sales and Customer Services as the TAM has the lead role in implementing the Customer Success Plans (CSP) developed by the CSM. The CSP defines the business outcome, use cases and milestones of the Customer to get a specific use case(s) into production. The output is a Use Case document that describes the Business Problem solved, the Solution Architecture and the Results achieved. The TAM and CSM have responsibility for coordinating the creation and delivery of this document.
 
 
 
 
 Job Responsibilities &amp; Duties
 
 
 
 
 
 Technical Engagement
 
 
 
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 Communicate common practices with regards to Denodo usage and implementation.
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 Conduct cadence calls to review open issues and escalations with the customer operational team.
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 Provide input into account health assessment on technical progress.
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 Act as point of contact between customer and Denodo technical teams.
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 Coordinate with other teams to achieve account growth, service utilization, and use cases.
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 Ensure customers' deployment is documented and understood.
 
 
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 </ul>
 
 Platform Adoption
 
 
 
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 Identity pain points and training required around product usage.
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 Have regular communication and updates on Denodo capabilities.
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 Provide product and feature guidance.
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 Recommend advisory sessions, entitled/on-demand training.
 
 
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 </ul>
 
 Customer Engagement
 
 
 
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 Provide point of contact for escalations related to the product.
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 Coordinate the management and resolution of support tickets, with both customers and Denodo teams.
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 Review enhancement requests with Product Management / Development.
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 Ensure successful product feature adoption.
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 Encourage and enable platform upgrades and migrations.
 
 
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 </ul>
 
 Reporting &amp; KPI&rsquo;s
 
 
 
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 Implement and help customer maintain Dashboards to report on Product Adoption and Deployment details
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 Maintain Customer relationship map in Salesforce
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 Maintain and report on Customer Services Utilization and Training accomplishments
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 Goal is to get Customer to consume all Services available to them
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 Get all the Customer staff to take all the relevant training classes
 
 
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 </ul>
 
 Information Security Responsibilities
 
 
 
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 Knows and understands the Security Policy and procedures that apply to their work.
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 Ensures that their actions do not result in any security breaches.
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 Informs the owner of the asset of any security incident, real or suspected, that it detects.
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 Is aware of and committed to the Acceptable Use Policy
 
 
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 </ul>
 
 Desired Skills &amp; Experience
 
 
 
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 University Degree in information systems or computer science or a related field (Bachelor or Masters), or equivalent experience in a similar role.
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 5+ years of demonstrated experience in a Technical Account Manager or a similar role, preferably in the data management or analytics software industry.
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 Excellent verbal and written communication skills to be able to interact with technical and business counterparts.
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 Good technical knowledge about different areas in a data management ecosystem.
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 Nice to have experience in leveraging Employee Advocacy and Social Media to network with industry peers, share thought leadership content, and enhance brand visibility to support sales engagement and relationship building.
 
 
 </li>
 </ul>
 Denodo is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable law. Denodo will provide reasonable accommodation to employees who have protected disabilities in accordance with applicable law.
 
 
 We do not accept resumes from headhunters or suppliers that have not signed a formal fee agreement. Therefore, any resume received from an unapproved supplier will be considered unsolicited, and we will not be obligated to pay a referral fee.
</div>

Technical Account Manager, Customer Success

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