technical account manager

Qualys

<div><div>Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!</div><div></div><div>
Technical Account Manager</div><div></div><div>
The Technical Account Manager (TAM) is a customer-facing expert responsible for driving customer satisfaction, retention, and growth across channels, distributors, and end-customers. This role requires a blend of technical expertise and business insight to articulate the company's value, manage strategic relationships, and navigate all phases of the sales and procurement lifecycle, including technical validation, deal formalization, renewal management, and opportunity development. The TAM acts as a trusted advisor and success champion, ensuring platform adoption, demonstrating value realization, and advocating for customer needs while coordinating closely with partners and internal teams to achieve account expansion and year-over-year contract renewal.</div><div></div><div>
Key Responsibilities</div><div>
Sales Engineering Activities</div><ul><li>
Technical Validation &amp; Proof: Deliver high-level and detailed technical presentations; conduct compelling Proof-of-Value (PoV) demonstrations; and respond to technical and business queries (including product features and roadmaps).</li><li>
Deal Formalization: Take ownership of generating accurate and persuasive technical content for formal documentation, including responding to RFIs and RFPs.</li></ul><div>
Sales &amp; Renewal Activities</div><ul><li>
Opportunity Development: Proactively identify, qualify, and drive upsell and cross-sell opportunities within the account base, coordinating with partners and distributors to structure value‑driven proposals and bundled offerings for joint customers.</li><li>
Renewal Management: Own and execute the renewal strategy, working directly with the customer and through channel partners to ensure the contract is renewed and expanded year‑over‑year, with clear alignment to procurement timelines, budget cycles, and framework agreements.</li><li>
Pipeline &amp; Forecasting: Manage and update the full opportunity pipeline (CRM) for all expansion, and renewal business, ensuring visibility into the account forecast across direct and channel motions, and providing early insight into upcoming procurement events, tenders, and RFPs.</li><li>
Procurement &amp; Commercial Support: Collaborate with distributors and resellers to support customer procurement processes, including technical inputs to RFPs/RFQs, BoM validation, license mapping, and alignment with purchasing policies and contractual requirements.</li></ul><div>
Customer Success &amp; Advisory Activities</div><ul><li>
Strategic Relationship Management: Maintain and develop strong business and technical relationships at all levels, acting as the customer's primary point of contact, trusted advisor, and success champion.</li><li>
Platform Optimization &amp; Adoption: Perform regular platform health checks and business reviews; share expertise and provide relevant training to maximize customer adoption and utilization.</li><li>
Value Realization &amp; Reporting: Continuously track and report on product utilization, demonstrating and ensuring measurable value delivery against the customer's stated business outcomes.</li><li>
Risk Mitigation &amp; Advocacy: Run enhancement plans for accounts at risk; assist in resolving critical technical issues; and convey customer requirements to Product Management and Engineering as the internal advocate.</li><li>
Strategic Liaison: Conduct regular client visits for relationship building and collaboration; help customers align Qualys solutions with regulatory frameworks (CIS, PCI DSS, VAPT, etc.).</li><li>
Distributor &amp; Partner Engagement: Participate in joint account planning sessions with partners and distributors to align customer success plans, renewal strategies, and expansion roadmap with the customer&rsquo;s security and procurement priorities.</li></ul><div></div><div>
Qualifications</div><div>
The ideal candidates will be self-motivated with strong knowledge of security, compliance and/or monitoring systems and typical business processes.</div><ul><li>
Bachelor's degree with 6-10 years of relevant experience.</li><li>
Excellent English and Arabic, written and oral communication skills.</li><li>
Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports.</li><li>
Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.</li><li>
Knowledge of key technologies and subjects including TCP/IP and networking, Vulnerability Management, Policy Compliance/Audit Tools, Cloud Security, Cloud Technologies, Firewalls, Web App Security, Endpoint Detection and Response, and other relevant enterprise security solutions.</li><li>
Knowledge of Auditing Frameworks would be a plus: CIS, NIST, CobiT, ISO27001, ITIL, NERC-CIP, etc&hellip;</li><li>
An Information Security industry qualification would be a definite plus (e.g. CISSP, CISA).</li><li>
Must possess an excellent work ethic with a&rdquo; make it happen&rdquo; attitude.</li><li>
Good understanding of emerging technologies such as DevOps, Digital Transformation, Artificial Intelligence, Machine Learning, etc...</li><li>
Able to travel throughout the sales territory.</li><li>
Saudi nationality is preferred.</li></ul></div>

Technical Account Manager

Motive

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><div><p><b>
Who We Are:</b></p>
<p>
Motive builds technology using the latest advancements in AI and computer vision to improve the safety and efficiency of businesses with vehicles. Over one million drivers and 100,000 companies across every industry trust Motive&rsquo;s integrated platform to power their operations, prevent accidents and reduce costs.
</p><p>At Motive, we see our hard work rewarded in tangible ways every day, and we believe that intelligence is most powerful when paired with humility. We&rsquo;re motivated by the opportunity to save lives on the road while impacting and improving every facet of multiple trillion-dollar industries that keep our physical economy moving. Motive is proud to be a Forbes Cloud 100 company, Forbes Best Startup Employer 2020, and an Inc Magazine Best Place to Work.</p>
<p><b>
About the Role:</b></p>
<p>
Motive is looking for an experienced Senior Technical Account Manager (TAM) to join our Global Technical Support organization to provide white-glove service, technical support, and executive-level communications to our customers. In this role, you will be adept at both building relationships and resolving issues. As a Technical Account Manager, your workday is focused on a proactive review of a group of customers along with providing coaching and assistance to Technical Support Engineers for customers in your assigned segment. Additionally, you will be proactively working on technical support cases, upcoming feature consultation, issue escalation, training recommendations, and communicating procedural and status updates on the customer&rsquo;s environment. You'll excel at solving problems quickly and efficiently and have a keen focus on finding a root cause to even the most obscure problem. You act as the customer advocate as you work closely with engineering, product management, and other key areas to innovate and improve performance around product requirements, enhancements, process improvements, and industry best practices.</p>
<p><b>
What You&rsquo;ll Do:</b></p>
<ul>
<li>In this role, you will be adept at both building relationships and resolving issues at all levels within Technical Support.</li>
Determine how to resolve technical issues <li>- what changes need to be made to underlying data/hardware/process and how to apply them with minimal user disruption by collaborating with Product and Engineering teams.</li>
Investigate and determine root cause of errors/bugs <li>- use the data and tools to trace the origin of data inconsistencies and bugs and report them to Senior TAMs/Backline Support Engineering/Engineering.</li>
<li>Build new SQL based queries for emerging issues to be used by the teams across Technical Support.</li>
<li>Be the primary technical point of contact for a group of Motive&rsquo;s Strategic/Enterprise/Mid Market Accounts.</li>
<li>Own or orchestrate the resolution of cases, help build strong partnerships, and provide an unparalleled support experience for assigned or escalated customers.</li>
<li>Take end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause, and issue resolution.</li>
<li>Meet or exceed customer expectations on response quality, timeliness, and overall customer experience.</li>
<li>Build, foster and maintain strong relationships with technical contacts at assigned customers.</li>
<li>Proactively gather updates on upcoming releases to ensure a seamless customer experience.</li>
<li>Understanding the core business of the assigned accounts &amp; overseeing all Support activities on a macro level, at all levels of Support.</li>
<li>Ensuring specific account documentations are created, followed and improved.</li>
</ul>
<p><b>Working in close liaison with other cross-functional departments (Prod/Engg) to resolve bugs and data change requests.</b></p>
<ul>
<li>Participate in on-call rotation; be available outside of normal working hours to facilitate customer upgrades and change management practices.</li>
</ul>
<p><b>What We&rsquo;re Looking For:</b></p>
<ul>
<li>Minimum 1 year of experience in Technical Support</li>
<li>Excellent customer communication skills in a variety of forms (written, live chat, conference calls, in-person).</li>
<li>Experience assessment of bespoke and deeply complex custom configurations that impact usability and customer workflows.</li>
<li>Experience with addressing customer escalations and relaying concise but efficient updates to the stakeholders.</li>
<li>Strong analytical and problem-solving skills with the ability to manage critical and complex issues in high-pressure environments</li>
<li>Strong knowledge of Motive&rsquo;s Products with a concentration on Compliance, Asset and/or Safety.</li>
<li>Excellent troubleshooting skills leveraging log parsing, SQL, scripting languages, and code review where needed.</li>
<li>Experience with hardware devices, firmware upgrades, change management and related testing practices.</li>
<li>Experience with Third Party integrations such as Transportation Management or Fleet Maintenance systems.</li>
<li>Familiarity with advanced troubleshooting techniques that utilize APIs, Python, Data Dog, SQL etc.</li>
<li>Deep hardware fault analysis skills; identify trends and prevent field failures &ndash; Root Cause Analysis.</li>
<li>Technical background with preferred qualifications of Computer Science or Engineering is a must.</li>
<li>Motivated individuals with eagerness to learn and go above and beyond.</li>
<li>Minimum 1 year tenure in Technical Support</li>
<li>Permanent Employment status</li>
<li>No active Warnings &amp; Performance Improvement Plan</li>
<li>Fluent in spoken and written English.</li>
<li>Team player and can work in a professional environment.</li>
<li>Expertise with APIs &ndash; bonus skillset.
</li><li>Should be an exceptional performer.</li>
<li>On-Call rotation flexibility</li>
</ul></div><div><p><i>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p><p></p><p><i><br>
</i></p><p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p>
<p>
#LI-Remote</p></div></div>

<div><div>Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!</div><div></div><div>
The Technical Account Manager (TAM) is a customer-facing expert responsible for driving customer satisfaction, retention, and growth across channels, distributors, and end-customers. This role requires a blend of technical expertise and business insight to articulate the company's value, manage strategic relationships, and navigate all phases of the sales and procurement lifecycle, including technical validation, deal formalization, renewal management, and opportunity development. The TAM acts as a trusted advisor and success champion, ensuring platform adoption, demonstrating value realization, and advocating for customer needs while coordinating closely with partners and internal teams to achieve account expansion and year-over-year contract renewal.</div><div></div><div>
Key Responsibilities</div><div>
Sales Engineering Activities</div><ul><li>
Technical Validation &amp; Proof: Deliver high-level and detailed technical presentations; conduct compelling Proof-of-Value (PoV) demonstrations; and respond to technical and business queries (including product features and roadmaps).</li><li>
Deal Formalization: Take ownership of generating accurate and persuasive technical content for formal documentation, including responding to RFIs and RFPs.</li></ul><div>
Sales &amp; Renewal Activities</div><ul><li>
Opportunity Development: Proactively identify, qualify, and drive upsell and cross-sell opportunities within the account base, coordinating with partners and distributors to structure value‑driven proposals and bundled offerings for joint customers.</li><li>
Renewal Management: Own and execute the renewal strategy, working directly with the customer and through channel partners to ensure the contract is renewed and expanded year‑over‑year, with clear alignment to procurement timelines, budget cycles, and framework agreements.</li><li>
Pipeline &amp; Forecasting: Manage and update the full opportunity pipeline (CRM) for all expansion, and renewal business, ensuring visibility into the account forecast across direct and channel motions, and providing early insight into upcoming procurement events, tenders, and RFPs.</li><li>
Procurement &amp; Commercial Support: Collaborate with distributors and resellers to support customer procurement processes, including technical inputs to RFPs/RFQs, BoM validation, license mapping, and alignment with purchasing policies and contractual requirements.</li></ul><div></div><div>
Customer Success &amp; Advisory Activities</div><ul><li>
Strategic Relationship Management: Maintain and develop strong business and technical relationships at all levels, acting as the customer's primary point of contact, trusted advisor, and success champion.</li><li>
Platform Optimization &amp; Adoption: Perform regular platform health checks and business reviews; share expertise and provide relevant training to maximize customer adoption and utilization.</li><li>
Value Realization &amp; Reporting: Continuously track and report on product utilization, demonstrating and ensuring measurable value delivery against the customer's stated business outcomes.</li><li>
Risk Mitigation &amp; Advocacy: Run enhancement plans for accounts at risk; assist in resolving critical technical issues; and convey customer requirements to Product Management and Engineering as the internal advocate.</li><li>
Strategic Liaison: Conduct regular client visits for relationship building and collaboration; help customers align Qualys solutions with regulatory frameworks (CIS, PCI DSS, VAPT, etc.).</li><li>
Distributor &amp; Partner Engagement: Participate in joint account planning sessions with partners and distributors to align customer success plans, renewal strategies, and expansion roadmap with the customer&rsquo;s security and procurement priorities.</li></ul><div></div><div>
Qualifications</div><div>
The ideal candidates will be self-motivated with strong knowledge of security, compliance and/or monitoring systems and typical business processes.</div><ul><li>
Bachelor's degree with 6-10 years of relevant experience.</li><li>
Excellent English and Arabic, written and oral communication skills.</li><li>
Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports.</li><li>
Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.</li><li>
Knowledge of key technologies and subjects including TCP/IP and networking, Vulnerability Management, Policy Compliance/Audit Tools, Cloud Security, Cloud Technologies, Firewalls, Web App Security, Endpoint Detection and Response, and other relevant enterprise security solutions.</li><li>
Knowledge of Auditing Frameworks would be a plus: CIS, NIST, CobiT, ISO27001, ITIL, NERC-CIP, etc&hellip;</li><li>
An Information Security industry qualification would be a definite plus (e.g. CISSP, CISA).</li><li>
Must possess an excellent work ethic with a&rdquo; make it happen&rdquo; attitude.</li><li>
Good understanding of emerging technologies such as DevOps, Digital Transformation, Artificial Intelligence, Machine Learning, etc...</li><li>
Able to travel throughout the sales territory.</li></ul><div>
#LI-FC1</div><div>
#LI-REMOTE</div></div>

PAX Türkiye

<div>
 <p>
  <strong>
   Pax T&uuml;rkiye,
  </strong>
  perakende d&uuml;nyas&inodot;n&inodot;n &ouml;deme sistemleri gelece&gbreve;ini yenilik&ccedil;i &ccedil;&ouml;z&uuml;mlerle yeniden &scedil;ekillendiriyor.
 </p>
 <p>
  <strong>
   Pax Retail
  </strong>
  ekibi olarak;
  <span>
   stratejik i&scedil; birlikleri ve &ouml;l&ccedil;eklenebilir b&uuml;y&uuml;me modelleriyle sekt&ouml;rdeki varl&inodot;&gbreve;&inodot;m&inodot;z&inodot; g&uuml;&ccedil;lendiriyoruz.
  </span>
  Bu yolculukta bizimle birlikte &ccedil;al&inodot;&scedil;acak, sat&inodot;&scedil; sonras&inodot; s&uuml;re&ccedil;leri sahiplenen, teknik ve operasyonel ak&inodot;&scedil;&inodot; y&ouml;neten, m&uuml;&scedil;terilerle g&uuml;vene dayal&inodot; uzun soluklu ili&scedil;kiler kuracak bir
  <strong>
   Technical Account Manager
  </strong>
  ar&inodot;yoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Senden Neler Bekliyoruz?
  </strong>
 </p>
 <ul>
  <li>
   &Uuml;niversitelerin M&uuml;hendislik, &Idot;&scedil;letme veya ilgili b&ouml;l&uuml;mlerinden mezun,
  </li>
  <li>
   Tercihen &ouml;deme sistemleri, POS, perakende teknolojileri veya organize perakende sekt&ouml;r&uuml;nde deneyimli,
  </li>
  <li>
   Ma&gbreve;aza operasyonlar&inodot;, kasa ve &ouml;deme s&uuml;re&ccedil;lerini sahadan bilen,
  </li>
  <li>
   Fiziki POS (EFT-POS) cihazlar&inodot; ve perakende yaz&inodot;l&inodot;mlar&inodot; ile i&scedil; ak&inodot;&scedil;&inodot; bilgisine sahip,
  </li>
  <li>
   Proje bazl&inodot; &ccedil;al&inodot;&scedil;malara (pilot, PoC, test, yayg&inodot;nla&scedil;t&inodot;rma) ve uzun d&ouml;ng&uuml;l&uuml; s&uuml;re&ccedil;lere al&inodot;&scedil;k&inodot;n,
  </li>
  <li>
   IT, operasyon, finans ve ma&gbreve;aza ekipleriyle g&uuml;&ccedil;l&uuml; ileti&scedil;im kurabilen,
  </li>
  <li>
   Sahada &ccedil;al&inodot;&scedil;may&inodot;, ma&gbreve;aza i&ccedil;i g&ouml;zlem yapmay&inodot; ve s&uuml;reci yerinde takip etmeyi seven,
  </li>
  <li>
   Analitik d&uuml;&scedil;&uuml;nebilen, takip&ccedil;i, sorumluluk alan ve i&scedil; bitirici,
  </li>
  <li>
   Teknik konular&inodot; m&uuml;&scedil;teriye sade ve net &scedil;ekilde aktarabilen,
  </li>
  <li>
   Temel CRM ve raporlama disiplinine sahip.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   G&ouml;rev Tan&inodot;m&inodot;n Ne Olacak?
  </strong>
 </p>
 <ul>
  <li>
   Sat&inodot;&scedil; sonras&inodot; s&uuml;re&ccedil;lerde m&uuml;&scedil;terinin teknik ve operasyonel temas noktas&inodot; olmak,
  </li>
  <li>
   Kurulum, entegrasyon, test, PoC/pilot ve yayg&inodot;nla&scedil;t&inodot;rma s&uuml;re&ccedil;lerini u&ccedil;tan uca koordine etmek,
  </li>
  <li>
   Ma&gbreve;aza operasyonlar&inodot;n&inodot;, kasa ve &ouml;deme ak&inodot;&scedil;lar&inodot;n&inodot; sahada g&ouml;zlemleyerek s&uuml;re&ccedil; iyile&scedil;tirme f&inodot;rsatlar&inodot;n&inodot; tespit etmek,
  </li>
  <li>
   POS cihazlar&inodot; ve perakende yaz&inodot;l&inodot;mlar&inodot; ile u&ccedil;tan uca &ccedil;al&inodot;&scedil;an i&scedil; ak&inodot;&scedil;lar&inodot;n&inodot; birlikte kurgulamak,
  </li>
  <li>
   M&uuml;&scedil;teri taraf&inodot;nda IT, operasyon, finans ve ma&gbreve;aza ekipleriyle birebir &ccedil;al&inodot;&scedil;mak,
  </li>
  <li>
   Sat&inodot;&scedil; toplant&inodot;lar&inodot;n&inodot;n teknik k&inodot;sm&inodot;n&inodot; y&uuml;r&uuml;tmek; &uuml;r&uuml;n&uuml;n i&scedil;leyi&scedil;ini, entegrasyon ve kullan&inodot;m senaryolar&inodot;n&inodot; net &scedil;ekilde aktarmak,
  </li>
  <li>
   Pilot ve PoC s&uuml;re&ccedil;lerini sahiplenerek sonu&ccedil;land&inodot;rmak ve yayg&inodot;nla&scedil;t&inodot;rma planlar&inodot;n&inodot; olu&scedil;turmak,
  </li>
  <li>
   M&uuml;&scedil;teri ihtiya&ccedil;lar&inodot;n&inodot; analiz edip teknik gereksinimleri i&ccedil; ekiplere aktarmak ve kapan&inodot;&scedil;&inodot;n&inodot; takip etmek.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <span>
   &Ccedil;al&inodot;&scedil;ma Lokasyonu: Maslak, &Idot;stanbul
  </span>
 </p>
</div>


Softech Worldwide

<div>
 We're seeking passionate, driven, and self-motivated Technical Account Manager to join our
 <br/>
 <br/>
 Pre/Post-Sales team. If you're eager to grow in a dynamic environment and be part of a company that&rsquo;s at the forefront of AI innovation, this is your chance to hit the ground running.
 <br/>
 <br/>
 VIDIZMO is a USA-based technology company headquartered in Tysons, Virginia, and a Microsoft Solutions Partner in Data &amp; AI, Infrastructure, and Digital &amp; App Innovation. Offering a AI-Powered Intelligence Hub, we empower Fortune 500 companies, large enterprises, governments, and the public sector to securely manage, analyze, and govern their data with complete control and compliance.
 <br/>
 <br/>
 Our Multimodal AI Data Intelligence Platform leverages Large Language Models (LLMs) and RAG (Retrieval-Augmented Generation) to deliver powerful capabilities such as auto-tagging, redaction, content summarization, OCR, translation, subtitle creation, object detection and tracking, content search, sentiment and emotion analysis, topic extraction, document classification, and facial attribute detection.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 Job Description:
 <br/>
 <br/>
 <ul>
  <li>
   Develop an in-depth understanding of VIDIZMO Enterprise Video, Digital Media &amp; Digital Evidence Management Solutions, its target industries, markets, and buyer persona
  </li>
  <li>
   Creating and deliver technical product and solution demonstrations, presentations, and network designs to our prospects/customers
  </li>
  <li>
   Deliver technical pre-sales consultations, and product capability assessments with potential customers, document customer requirements &amp; proposing a winning solution
  </li>
  <li>
   Provide support in responding to technical proposals for RFIs/RFPs, creating and maintaining technical documents aimed towards relaying VIDIZMO solutions
  </li>
  <li>
   Provide technical support to Business Development &amp; Sales team
  </li>
  <li>
   Delivering product and solution training to channel partners, integrators &amp; end-users
  </li>
  <li>
   Develop &amp; maintain a broad knowledge of live &amp; on-demand streaming video solutions, streaming video formats &amp; other streaming video platform providers (competitors)
  </li>
  <li>
   Develop an understanding of unicast &amp; multicast networks, streaming technologies, video content caching, streaming protocols such as RTSP, RTMP, HLS, Microsoft Smooth Streaming, IIS, firewall configurations required to streaming video, video formats, encoding, variable bit rate, adaptive bit rate, video playback in browsers, HTML5 playback, VIDIZMO iOS &amp; Android apps, Azure, AWS Media &amp; Cognitive Services and Azure/AWS Marketplaces
  </li>
  <li>
   Deliver Proof of Concepts (POC), Pilots to customers, channel partners, integrators, and end-users
  </li>
  <li>
   Articulating competitive differentiators and value propositions at both technical and business levels
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Essential Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong communication skills, both written and oral
  </li>
  <li>
   Strong basic technical understanding of Networks, Systems, Software &amp; Cloud
  </li>
  <li>
   Ability to Deploy VIDIZMO Solution in various topologies and designs
  </li>
  <li>
   Good documentation skills for designing solution by using illustrations, diagrams and written documentation
  </li>
  <li>
   Must be detailed oriented and a problem solver
  </li>
  <li>
   Demonstrate proactivity &amp; ownership
  </li>
  <li>
   Cold calling experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong understanding of various technologies used in VIDIZMO such as Video, Streaming, On-demand, CDN, Cloud, Cognitive services, Artificial Intelligence, Networks and Business applications
  </li>
  <li>
   Has good understanding of the Software Development lifecycle, Analysis, Quality Assurance, Product &amp; Project Management
  </li>
  <li>
   Azure or AWS Certifications
  </li>
  <li>
   Hands-on experience with Deploying Enterprise IT/Technology Solution &amp; Products
  </li>
  <li>
   Hands on experience with Azure or AWS, both IaaS and PaaS
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   BS/BSc or MS/MSc in Computer Science
  </li>
  <li>
   2-3 years of experience is required
  </li>
  <li>
   Fluent in English communication, written &amp; verbal
  </li>
  <li>
   Authorized to Work Legally in the mentioned countries
   <br/>
   <br/>
  </li>
 </ul>
 Multiple Locations: Pakistan, India, UAE, Australia, Canada &amp; USA
 <br/>
 <br/>
 Worldwide Office Hours : 1) US Eastern (UTC -5) , 2) USA PST ( UTC -8) , 3) Central European Standard ( UTC +1 ) , 4) Japan Standard time ( UTC +9)
 <br/>
 <br/>
 Benefits: Medical, Health/Life Insurance, Annual Paid Leaves, Commissions, Bonus (benefits vary based on location)
</div>


Braze

<div>
 At Braze, we have found our people. We&rsquo;re a genuinely approachable, exceptionally kind, and intensely passionate crew.
 <br/>
 <br/>
 We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity &ndash; inside and outside our organization.
 <br/>
 <br/>
 To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
 <br/>
 <br/>
 Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
 <br/>
 <br/>
 If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can&rsquo;t wait to meet you.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 As a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the Customer Success and wider account teams. This role will serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who have purchased the TAM premium service offering and helping them unlock value from their use of the Braze platform.
 <br/>
 <br/>
 Your focus will be to drive value, retention, and adoption of Braze&rsquo;s product through the customer lifecycle, acting as the technical counterpart between Braze and your client&rsquo;s product and engineering team. You will be responsible for understanding your customer's needs and proactively driving forward technical initiatives that help your customers achieve their business goals.
 <br/>
 <br/>
 You&rsquo;ll manage a portfolio of named accounts, typically in the Enterprise and Strategic classification of accounts, a tier of customers with enterprise organizational structures and architectures, posing unique geographical, scale, and complexity challenges.
 <br/>
 <br/>
 This is an opportunity to bring your experience as a product and implementation expert, business analyst, problem solver, and customer success professional along with a high level of product and technical competence, delivering high-impact engagements that drive tangible outcomes for some of Braze&rsquo;s most advanced customers.
 <br/>
 <br/>
 <ul>
  <li>
   You&rsquo;ll be responsible for client success, partnering with the Customer Success Team to own the technical relationship for your assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity
  </li>
  <li>
   Help customers successfully instrument Braze across their stack and refine that instrumentation over time as their use of Braze matures and becomes even more valuable, which in turn contributes to renewals and upsells
  </li>
  <li>
   Facilitate conversations regarding the customers&rsquo; desired use case, conducting discovery, and recommending solutions based on their unique needs and architecture
  </li>
  <li>
   Support and advocate for day-to-day inquiries and requests to support optimization and value through the customer lifecycle
  </li>
  <li>
   Empower customer product and engineering teams to use our product as independently and efficiently as possible, communicating with customers and internal teams to explain products and solutions by delivering enablement and education
  </li>
  <li>
   Adopt governance practices such as creating solutions documentation and building architectural diagrams, and drive progress against key technical work streams through project management
  </li>
  <li>
   Instill best practice and engineering excellence amongst your customer portfolio by validating product use cases and technical feasibility for product launch and translating the customers&rsquo; unique requirements to Braze&rsquo;s Product team
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   WHO YOU ARE
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   3-5 years client-facing experience as a TAM or in a related technical area such in Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts
  </li>
  <li>
   3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming
  </li>
  <li>
   You are an excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders
  </li>
  <li>
   You are a natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems
  </li>
  <li>
   You are able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment
  </li>
  <li>
   You may have bilingual skills beyond English that facilitate us talking with our global customer base in their native language. Please note that this is not a requirement for the role but something that we welcome in our team
   <br/>
   <br/>
  </li>
 </ul>
 For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $76,800 and $109,600/year with an expected On Target Earnings (OTE) between $85,300 and $121,800/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.
 <br/>
 <br/>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment.
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 From offering comprehensive benefits to fostering hybrid ways of working, we&rsquo;ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
 <br/>
 <br/>
 <ul>
  <li>
   Competitive compensation that may include equity
  </li>
  <li>
   Retirement and Employee Stock Purchase Plans
  </li>
  <li>
   Flexible paid time off
  </li>
  <li>
   Comprehensive benefit plans covering medical, dental, vision, life, and disability
  </li>
  <li>
   Family services that include fertility benefits and equal paid parental leave
  </li>
  <li>
   Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
  </li>
  <li>
   A curated in-office employee experience, designed to foster community, team connections, and innovation
  </li>
  <li>
   Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
  </li>
  <li>
   Employee Resource Groups that provide supportive communities within Braze
  </li>
  <li>
   Collaborative, transparent, and fun culture recognized as a Great Place to Work&reg;
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Braze
  <br/>
  <br/>
 </strong>
 Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.&trade; Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI&trade; allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
 <br/>
 <br/>
 The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 &ldquo;Best of Marketing and Digital Advertising Software Product&rdquo; in 2025.
 <br/>
 <br/>
 Braze was also named a 2025 Best Companies To Work For by U.S. News &amp; World Report, a 2025 America&rsquo;s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology&trade; by Great Place To Work&reg;, among other accolades. Braze is also proudly certified as a Great Place to Work&reg; in the U.S., the UK, Australia, and Singapore.
 <br/>
 <br/>
 The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, S&atilde;o Paulo, Singapore, Seoul, Sydney and Tokyo.
 <br/>
 <br/>
 <strong>
  BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
  <br/>
  <br/>
 </strong>
 At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
 <br/>
 <br/>
 Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience &ndash; regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you .
 <br/>
 <br/>
 We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we&rsquo;d love to meet you.
 <br/>
 <br/>
 Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
</div>


Oracle

<div>
 <p>
  Principal Technical Account Manager is responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAM must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAM may manage in full or in part.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You'll Do
  </strong>
 </p>
 <ul>
  <li>
   Develop and form long term customer relationships with key customer contacts.
  </li>
  <li>
   Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization.
  </li>
  <li>
   Understand customer&rsquo;s industry drivers, organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.
  </li>
  <li>
   Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions.
  </li>
  <li>
   Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business.
  </li>
  <li>
   Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives.
  </li>
  <li>
   Identify and submit delivery leads for new opportunities and contract renewals.
  </li>
  <li>
   Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution.
  </li>
  <li>
   Establish and maintain a delivery governance model with the customer at the management and executive levels.
  </li>
  <li>
   Perform scope and risk management.
  </li>
  <li>
   Contribute to initiatives for Oracle delivery organizational process improvement and tool development.
  </li>
  <li>
   Conduct periodic Service Account Planning and Account Reviews.
  </li>
  <li>
   Provides direction and mentoring to more junior team members.
  </li>
 </ul>
 <p>
 </p>
</div>


Principal Technical Account Manager

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