technical account manager

EPC Power Corp.

<div>Description:
<p>
We are seeking a proactive and customer-focused Fleet Manager to serve as the primary point of contact for EPC Power&rsquo;s larger and strategic customers. This role is responsible for ensuring customers have a consistent, reliable interface for account-level communication, escalation management, and operational visibility.</p><p>
The Fleet Manager must understand system context, terminology, operational states, and common fleet-level issues well enough to engage effectively with internal cross-functional teams. The role also requires translating technical information, analytics, and system status into clear, actionable communication for customer stakeholders with varying levels of technical understanding.</p><p>
In addition, the Fleet Manager leverages fleet monitoring tools and data analytics to support proactive engagement, early issue awareness, and identification of maintenance or parts opportunities that improve fleet performance and customer satisfaction.</p>
Requirements:
<ul><li>Bachelor&rsquo;s degree in Engineering, Business, Operations, or a related field, or equivalent professional experience.</li><li>
Understanding of and compliance with all customer and EPC Power safety policies.</li><li>
Working knowledge of utility-scale system-level concepts, terminology, and operating states.</li><li>
Experience interpreting high-level alarms, alerts, and fleet health indicators.</li><li>
Comfort engaging with technical teams to understand context, constraints, and implications.</li><li>
Strong skills translating technical, operational, and analytical information for diverse audiences.</li><li>
Proven experience managing multiple priorities and coordinating effectively across cross-functional teams.</li><li>
High level of organization, professionalism, and attention to detail.</li></ul><p><b>
Desired Skills:</b></p><ul><li>
Experience in customer success, fleet operations, field service coordination, technical account management, or program coordination.</li><li>
Previous exposure to technical or industrial environments such as power systems, energy storage, manufacturing, or large-scale field service operations.</li><li>
Experience using monitoring platforms, dashboards, or data analytics tools to support operational or customer-facing decision-making.</li><li>
Ability to recognize patterns, trends, and risks within fleet data and translate them into proactive customer actions.</li><li>
Strong ability to engage engineers, technicians, and operations teams while remaining customer-focused and business-oriented.</li><li>
Experience managing escalations and sensitive customer situations in a structured, calm, and solutions-oriented manner.</li><li>
Strong customer advocacy mindset paired with sound operational and commercial judgment.</li></ul><p><b>
Benefits</b></p><ul><li>
401(k) with company matching</li><li>
Medical, dental, and vision insurance</li><li>
Disability and life insurance</li><li>
Flexible Spending Account (FSA)</li><li>
Employee Assistance Program (EAP)</li><li>
Paid Time Off (PTO)</li><li>
Tuition reimbursement</li></ul><p><b>
EPC Power is an Equal Opportunity Employer.</b><br>
We celebrate diversity and are committed to creating an inclusive environment for all employees.</p></div>

Fleet Manager

NetApp

<p></p><div><p><b>Own Every Moment at NetApp</b></p><p>
At NetApp, your ideas power innovation. We lead in intelligent data infrastructure&mdash;delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.</p><p>
Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins.</p></div><p></p>
<br><div><div><div><div><div><h2 class="jobSectionHeader"><b>Support Account Manager
</b></h2></div><div><p>**Must be able to work Central/Pacific time zone hours**</p><p>
Job Summary:</p><p>
Position Overview: As a Support Account Manager (SAM) at NetApp, you will blend technical expertise with exceptional customer success skills to deliver outstanding customer experiences and drive significant business outcomes. Your role will involve leveraging your technical skills to provide guidance, support product adoption, and consultancy to help realize the maximum value of the NetApp solutions. The SAM will collaborate closely with customers to understand their business goals, combining technical acumen with customer success strategies to build a customer success plan and establish NetApp as a trusted partner in our customers' success.</p><p>
Key Responsibilities:</p><ul><li>
Business Consultation: Consult with customers to provide technical advice on NetApp products and services, focusing on key areas to enhance their product experience and achieve business goals. Based on customer needs, recommend and manage customer training plans.</li><li>
Relationship Building: Develop and nurture relationships with customers, focused on key technical personas (VP Infrastructure, Infrastructure Architect, Storage Admin and Engineer, Security and Compliance Lead), becoming a trusted technical advisor and advocate throughout their journey with NetApp.</li><li>
Onboarding, Adoption, and Capacity Management: Facilitate smooth onboarding and adoption activities, collaborating with customers to co-create technical success plans tailored to their specific needs and goals. Facilitate guided demos tailored to customer environment and needs.</li><li>
Technical Health Checks &amp; Escalation Management: Conduct technical health checks with customers to assess product adoption, address technical challenges, security vulnerabilities, share recommended solutions, and identify areas for improvement. Manage P1 escalations alongside key internal resources and share P2-P4 awareness.</li><li>
Proactive Technical Engagement: Use advanced data insights and technical knowledge to monitor adoption and/or utilization and assist with predictive risk mitigation, guiding customers to recognize greater value from NetApp solutions.</li><li>
Asset Management: Provide assessments consulting with the customer to maintain and optimize the customer inventory of NetApp assets and services while identifying and qualifying opportunities to expand, replace, or optimize their environments.</li><li>
Renewal and Expansion: Collaborate with Renewal Specialists and Field Sales to design and implement technical health plans with the goal of value realization, ensuring successful renewal leveraging NetApp&rsquo;s product portfolio. Provide guidance on their solutions, what they should be consuming and make recommendations for renew, refresh and expand.</li><li>
Best Practices Development: Develop, document, and share technical best practices with team members to continually improve the quality, effectiveness, and efficiency of processes and playbooks.</li><li>
Strategic Initiatives: Lead and contribute to strategic technical initiatives that enhance customer success, drive innovation, and support organizational goals.</li><li>
Cross-Functional Collaboration: Work closely with Renewal Specialists, Field Sales, and other technical teams to ensure an exceptional customer experience and drive the technical customer success strategy with wider account team members.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Requirements</b></h2></div><div><div>
Who You&rsquo;ll Work With:<br>
<ul><li>Professional Services</li><li>Support Teams</li><li>Sales Teams</li><li>NetApp Pre and Post Sales Technical Teams</li><li>Customer Technical Stakeholders</li></ul></div><p><br>
Skills and Competencies:</p><ul><li>
Bachelor&rsquo;s degree or equivalent experience with 5+ years of B2B customer-facing experience, including roles such as Customer Success, Sales Engineering, Technical Support, Sales Architect, or Technical Account Management.</li><li>
Technical proficiency in NetApp products and/or enterprise IT. Technical storage domain knowledge a plus, with the ability to understand customer needs and leverage product capabilities or internal resources to meet those needs.</li><li>
Proven ability to build and maintain strategic technical relationships with customers.</li><li>
Excellent communication skills and emotional intelligence (EQ) to address complex technical challenges and build trust with customers.</li><li>
Demonstrated success in fast-paced and dynamic environments, capable of handling multiple high-priority tasks and adapting to changing requirements.</li><li>
Expertise in data analysis, providing actionable technical insights, and making strategic recommendations.</li><li>
Proficiency in MS Office required; experience with Gainsight, Salesforce, and technical tools relevant to the role is a plus.</li><li>
Capable of working independently and collaboratively with global internal and external teams.</li><li>
Familiarity with project management methodologies and tools is a plus.</li></ul><div><br>
Key Performance Indicators &amp; Business Objectives:<br>
<ul><li>Customer Health and Adoption Scores</li><li>Regular engagement with customer base (documented for quality)</li><li>Success Plan adoption to include documented customer KPIs and value realization</li><li>Improve customer satisfaction scores</li><li>Qualified Expansion of NetApp portfolio</li><li>Successful renewal/retention rate improvement</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Education</b></h2></div><div><div><ul><li>
Bachelor&rsquo;s degree or equivalent experience with 5+ years required of B2B customer-facing experience, including roles such as Customer Success, Sales Engineering, Technical Support, Sales Architect, or Technical Account Management.</li><li>
Demonstrated capability and commitment to obtain NetApp Certified Technical Support Professional (NCTSP) or higher NetApp certification.</li></ul></div></div></div></div><p>
Compensation:<br>
The target salary range for this position is 100,000 - 136,000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU&rsquo;s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.</p><p>
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
</p><p><b>Equal Opportunity Employer:</b></p><p>
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.</p><p><b>
Why You'll Thrive at NetApp</b></p><p>
At NetApp, you won't wait for the perfect moment&mdash;you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.</p><p>
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.</p><p><b>
Our culture</b></p><p>
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed&mdash;they drive everything we do.</p><p>
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. now.</p>
<p><b>Submitting an application</b><br>
<br>
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.</p></div></div><p></p>

Support Account Manager

Malaz360

<p><b>Job Title:</b> Technical Customer Success &amp; Implementation Manager</p><p><b>Company:</b> Malaz 360</p><p><b>Location:</b> Doha, Qatar (On-site/Field Deployment)</p><p><b>Job Type:</b> Full-Time</p><p><i><b>About Malaz 360</b></i></p><p>Malaz 360 is a Qatar-focused B2B2C SaaS real estate, accommodation, and property financing enablement platform. We are modernizing the market by connecting developers, hotel operators, brokers, tenants, and financing partners into a single, real-time ecosystem.</p><p>We are actively expanding our ecosystem by deploying a proprietary <b>physical access control and security module</b> that is natively integrated into the Malaz 360 platform. This bridges digital property management directly with physical building security. We are a fast-moving, seed-stage startup looking for a driven operator to lead the frontline deployment and technical success of our platform.</p><p><i><b>The Role</b></i></p><p>We are looking for a <b>Technical Customer Success &amp; Implementation Manager</b> who can comfortably bridge the gap between our enterprise clients, our physical hardware deployments, and our software development team.</p><p>This is a hybrid operational and technical role. You will not only own the post-sale lifecycle&mdash;deploying the Malaz 360 software and coordinating physical access control installations at client sites&mdash;but you will also serve as the critical translator between user feedback and our development sprints.</p><p><i><b>Key Responsibilities</b></i></p><p><b>Implementation &amp; Deployment</b></p><ul><li>Lead the end-to-end onboarding of enterprise clients (e.g., property developers, facility managers) onto the Malaz 360 platform.</li><li>Coordinate the physical rollout, hardware installation, and system integration of Malaz 360's access control module at various properties across Qatar.</li><li>Train facility managers, security guards, and corporate users to transition smoothly from legacy operational systems (like Excel) to our integrated ecosystem.</li></ul><p><b>Technical Product Coordination</b></p><ul><li>Act as the technical liaison between our enterprise clients and our internal software development team.</li><li>Translate customer feedback, feature requests, and system errors into clear, actionable technical requirements for developers.</li><li>Coordinate and communicate software sprint updates, ensuring clients are prepared for new feature releases or system maintenance.</li><li>Triage technical bugs on-site and escalate them accurately through our internal tracking systems.</li></ul><p><b>Customer Success &amp; Account Growth</b></p><ul><li>Maintain strong, proactive relationships with key stakeholders at major Qatari property firms.</li><li>Monitor client usage and health metrics to ensure high adoption rates of both the software dashboards and the physical security modules.</li><li>Identify opportunities to upsell additional building deployments and premium SaaS features to existing accounts.</li></ul><p><i><b>What You Bring to the Team</b></i></p><ul><li><b>Experience:</b> 3+ years in Technical Customer Success, SaaS Implementation, or IT Project Management.</li><li><b>Technical Acumen:</b> Must have the ability to understand system workflows, APIs, and integrations. You must be able to communicate effectively with software engineers regarding system logic and technical requirements.</li><li><b>Mobility:</b> Must possess a valid driving license, as this role requires continuous on-site presence and travel between various client buildings and properties across Qatar.</li><li><b>Operational Grit:</b> You are not afraid to leave the desk, go to a building site, test a hardware scanner, and ensure a physical access control deployment is working flawlessly.</li><li><b>Language Skills:</b> Fully bilingual in <b>Arabic and English</b> (Mandatory). You must be able to write technical bug reports in English and train local security personnel in Arabic.</li><li><b>Industry Knowledge:</b> Previous experience in PropTech, real estate, smart building technology, or physical access control systems is a massive plus.</li></ul><p><i><b>Why Join Us?</b></i></p><ul><li>Be part of a high-growth startup reshaping the real estate technology landscape in Qatar.</li><li>Work on a product that solves immediate, critical pain points for top-tier enterprise clients.</li><li>Direct impact: Your frontline feedback will directly shape our product roadmap and development sprints.</li></ul><p><b>To Apply:</b> Please submit your resume along with a brief note detailing a time you successfully managed a complex technical deployment or software onboarding process.</p><p>Work Location: In person</p>

Technical Customer Success & Implementation Manager

Akamai

<div><p><b>Do you relish the prospect of providing end to end support across multiple product suites such as Cloud, AI and Cybersecurity?
</b></p><p><b>Would you like the opportunity to work in a high-impact role responsible for building customer loyalty around the Middle East?
</b></p><p><b>Join our prestigious Professional Services team
</b></p><p>Our Team provides managed services and proactive and reactive support to our global customers. We utilize tools, process and knowledge to integrate and maintain Akamai security, media, and performance solutions for our clients. We collaborate to solve problems, innovate to provide creative solutions and work to improve for our customers and team.
</p><p><b>Become a trusted advisor
</b></p><p>As a Technical Project Manager, from pre-sales through to integration and performance, you will be an end-to-end trusted advisor to customers, managing their engagement with our platform and building technical solutions. In a high-impact environment you'll be project managing, problem-solving and building close relationships with customers across many industries.
</p><p>As a Technical Project Manager, you will be responsible for:
</p><ul><li>Advocating best practices for the customer and internal teams during product implementation, and providing customer feedback to the Product team
</li><li>Being the central point of contact for customers and leading the integrated account team delivering customer success
</li><li>Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged
</li><li>Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery
</li><li>Communicating with internal, external customers and partners to share information and deliverables
</li></ul><p><b>Do what you love
</b></p><p>To be successful in this role you will:
</p><ul><li>Demonstrate experience in a customer-facing role within the information technology industry
</li><li>Show some experience of managing and delivering technical customer projects successfully
</li><li>Show understanding of network, web performance, and application/network security technologies/architectures as well as project management methodologies
</li><li>Demonstrate experience in managing multiple priorities
</li><li>Demonstrate communication skills and an ability to build trusting relationships with customers across various levels
</li><li>Be fluent in Arabic and English
</li></ul><p><b>About us
</b></p><p>At Akamai, we make life better for billions of people, trillions of times a day.
<br>
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
<br>
<br>
Our focus is simple:
<br>
<b>Cloud and Edge: </b>Running apps closer to users for instant performance.
<br>
<b>Security </b>: Neutralizing threats before they ever reach your data.
<br>
<b>Content Delivery </b>: Scaling the world's biggest moments without a glitch.
<br>
<b>AI </b>: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
<br>
<br>
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
</p><p><b>Benefits at Akamai: </b>We support your health, well-being, finances, and life beyond work. See our benefits.
</p><p><b>FlexBase adapts to your job's needs
</b></p><p>Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
<br>
<br>
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
</p><p><div><div><div><div>Connect with us on social and see what life at Akamai is like!</div></div></div></div></p></div><div></div>

Technical Project Manager (cloud/cybersecurity) - UAE Nationals Only

ByteDance

<div>
 <strong>
  Responsibilities
  <br/>
 </strong>
 About the Team
 <br/>
 Join the innovative BytePlus team, the enterprise technology arm of ByteDance. This is a once-in-a-lifetime opportunity to join the world's fastest-growing startup and the biggest unicorn by valuation. With ByteDance's vision to build global platforms of creation and interaction, BytePlus is devoted to developing innovative technologies and products for businesses to fuel their next wave of growth. It is the best time to join us and pave into the new era together!
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 - Serve as the primary technical point of contact for key enterprise accounts, building strong long-term relationships with stakeholders to ensure BytePlus solutions align with their business objectives.
 <br/>
 - Provide expert technical guidance during the post-sales phase, gaining an in-depth understanding of client business scenarios to summarize and share product application best practices.
 <br/>
 - Own and lead project delivery for cloud migration, deployment, and expansion projects, coordinating closely with customers to ensure on-time completion and continuous support.
 <br/>
 - Act as the lead liaison for technical issues and escalations, proactively identifying solutions for evolving customer needs and ensuring high levels of satisfaction.
 <br/>
 - Maintain thought leadership in Cloud, AI, and ML technologies by contributing to technical documentation, industry insight articles, and the development of internal best practices.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
 </strong>
 Minimum Qualifications
 <br/>
 - Bachelor&rsquo;s degree or above with 3+ years in technical customer-facing roles such as Technical Account Manager, Cloud Solution Architect, CSM, or Technical Project Manager.
 <br/>
 - Deep expertise in cloud or AI product suites from major global cloud providers (e.g., AWS, Azure, Google Cloud).
 <br/>
 - A collaborative team player capable of setting clear goals, driving successful delivery, and fostering positive team morale.
 <br/>
 <br/>
 Preferred Qualifications
 <br/>
 - Prior success collaborating with Digital Native Businesses (DNBs), ISVs, and Systems Integrators (SIs) in E-commerce, Media, Gaming, or Education.
 <br/>
 - Proven track record in managing large-scale migration and deployment projects within enterprise software or cloud ecosystems.
 <br/>
 <br/>
 Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is an ongoing assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at ByteDance, you will not be a ByteDance employee. All contractual terms, including payroll and benefits, will be handled by the third-party agency. By applying, you agree that the information provided in your application may be processed and retained by ByteDance for recruitment purposes and shared with the third-party agency in accordance with ByteDance's Applicant Privacy Notice https://jobs.bytedance.com/en/legal/privacy
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
 </strong>
 Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.&ZeroWidthSpace;
 <br/>
 <br/>
 <br/>
 <strong>
  Why Join ByteDance
  <br/>
 </strong>
 Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.&ZeroWidthSpace;
 <br/>
 As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 <br/>
 Diversity &amp; Inclusion&ZeroWidthSpace;
 <br/>
 ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>


Customer Success Manager - BytePlus (GenAI & SaaS) (Third-Party Associate)

ZoomInfo

<div><div><p>ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen&ndash;fast.</p></div><h3 class="jobSectionHeader"><b>
The Role</b></h3>
<p>
ZoomInfo is building its Forward Deployed Engineering function. You will define how it operates &mdash; how engagements run, what the deliverables are, how the playbook works, what scales and what doesn't. The support structure exists (data team, product team, infrastructure, executive sponsorship); what's missing is the person who brings it to life in front of customers and turns early wins into a repeatable model.</p>
<p>
As an FDE, you embed directly with ZoomInfo's strategic accounts &mdash; large enterprises with complex data needs, often in financial services, insurance, technology, and other globally distributed industries. You work alongside their teams to understand their go-to-market challenges, then design and deliver bespoke intelligence applications that combine ZoomInfo's third-party data with the customer's first-party data to drive real business outcomes.</p>
<p>
You own the engagement end-to-end: from discovery through deployment, from executive presentation through production code. You'll work closely with our data and product teams to bring the full breadth of ZoomInfo's data foundation to bear &mdash; company intelligence, contact data, buying signals, intent data, and specialized vertical datasets &mdash; assembled into purpose-built applications tailored to each customer's specific personas and workflows.</p>
<p>
ZoomInfo has one of the deepest go-to-market data foundations in the world &mdash; 500M+ professional profiles, 100M+ company records, intent signals, vertical datasets spanning financial filings, insurance, commercial fleet, and more. You'll have access to incredible data, powerful infrastructure, and our most important customer relationships. What you build with them &mdash; and how you build it &mdash; will define the model going forward.</p>
<h3 class="jobSectionHeader"><b>
What Engagements Typically Look Like</b></h3>
<p>
A few recurring patterns show up across strategic accounts. Most engagements involve some combination of:</p>
<ul>
<li><b>Entity resolution at scale</b> &mdash; reconciling legal entity hierarchies (D&amp;B, tax IDs, company-house registrations) with how customers actually go to market. Multinationals with hundreds of legal entities collapsing to a single GTM record.</li>
<li><b>Hierarchy management</b> &mdash; enforcing one-to-one matching across regions, fixing parent-child linkage gaps, dispositioning orphaned accounts, surfacing white space on top of clean parent IDs.</li>
<li><b>Location-level precision</b> &mdash; moving customers off monolithic HQ-level enrichment so geo-based sales teams see local firmographics instead of global rollups.</li>
<li><b>Automated, no-human-in-the-loop logic</b> &mdash; entity suppression, disposition-based matching, orchestration rules for inactive entities, parent linkages, and white space alerts.</li>
<li><b>Data warehouse as the operating layer</b> &mdash; moving sophisticated analysis out of CRM (Salesforce can't do hierarchy work at scale) into Snowflake or BigQuery, via API or data cube depending on the workflow.</li>
<li><b>Buying group filtering</b> &mdash; applying persona-density criteria across hierarchies to turn a customer's 5,600 Disney legal entities into 31 actionable targets.</li>
</ul>
<p><b>Two recent engagements as concrete reference points:</b></p>
<p><b>
A global infrastructure customer</b> brought us 1.8M records and 300K flagged as &quot;unmatched,&quot; with a data team of one. An automated domain validation pipeline reframed the problem entirely &mdash; 175K inactive sites, 30K redirects, 65K real opportunities &mdash; and turned a &quot;coverage gap&quot; conversation into a data quality program.</p>
<p><b>
An enterprise planning platform</b> had 120K Salesforce accounts, broken hierarchies, and field leaders reporting near-zero confidence in their enrichment data. The underlying data was accurate; the matching was wrong. Custom disposition logic on a 10K-account priority sample produced 7,444 high-confidence matches at 98&ndash;99% accuracy &mdash; validated before scaling the framework to the full universe.</p>
<p><b>
This is the work. It moves between data engineering, applied product development, and stakeholder management &mdash; often in the same week.</b></p>
<h3 class="jobSectionHeader"><b>
What You'll Build</b></h3>
<p>
Every engagement comprises a consistent service architecture &mdash; three pillars built on top of each other, and five capability areas assembled into the actual deliverable.</p>
<p><b>
Three pillars:</b></p>
<div>
<ul><li><b>Data Foundation</b> &mdash; golden reference matching, persistent IDs, unified entity profiles across the customer's first-party systems.</li></ul>
<ul><li><b>Data Management</b> &mdash; business-specific logic that turns the foundation into something the customer can actually go to market with: customer definitions, account models, entity resolution.</li></ul>
<ul><li><b>Activation</b> &mdash; TAM to SAM to SOM, fit scoring, in-market signals.</li></ul>
</div>
<p><b>Five capability areas:</b></p>
<ul>
<li><b>Data Foundation Development</b> &mdash; Match every record across the customer's CRM, ERP, billing, and marketing systems to a golden reference dataset. Build custom disposition logic, domain validation, marketability classification, and legal entity crosswalks. The output is a single persistent ID linking every system.</li>
<li><b>Account Architecture &amp; Entity Resolution</b> &mdash; Define what an account <i>means</i> for the customer's business (address-based, country, HQ, ultimate-parent rollup, or hybrid), then build automated logic that enforces that structure: duplicate resolution, inactive entity disposition, hierarchy linkages.</li>
<li><b>TAM Development &amp; White Space Discovery</b> &mdash; Build the customer's complete addressable market against ICP criteria, suppress against existing customers via ultimate-parent rollup, surface white space inside customer hierarchies, and apply buying group filters to reduce overwhelming entity volume to targeted pipeline.</li>
<li><b>Account Fit Scoring &amp; In-Market Signals</b> &mdash; Build custom fit models from historical win/loss patterns; configure both evergreen signals (executive moves, leadership changes, funding rounds) and tailored ones (intent topic spikes, senior job postings, technology displacement events).</li>
<li><b>Ongoing Governance &amp; Automation</b> &mdash; Match orchestration rules, enrichment segmentation, CRM field locking, and warehouse integration (Snowflake, BigQuery) that keep the foundation clean as the business evolves.</li>
</ul>
<p>Most engagements use at least three of these. Your job is to diagnose which the customer actually needs, scope the work, and deliver.</p>
<h3 class="jobSectionHeader"><b>
What You'll Do</b></h3>
<p><b>
Own Strategic Customer Engagements End-to-End</b> Serve as the primary technical point of contact for assigned strategic accounts. Run discovery sessions with data engineers, sales operations leaders, and revenue executives. Diagnose the underlying problem (which is rarely the one the customer first describes &mdash; &quot;we have a coverage gap&quot; often turns out to be a marketability problem, &quot;we don't trust the data&quot; often turns out to be a matching problem). Scope the use case, design the solution, build the application, deploy it in the customer's environment, and stay accountable for the outcome &mdash; not just the delivery.</p>
<p><b>
Bridge Technical and Business Audiences</b> Sit with the sales team. Present to executive leadership. Synthesize complex go-to-market data needs into clear, actionable proposals &mdash; then deliver the solution. You're equally comfortable whiteboarding matching architecture with a data engineering team, walking a sales operations director through disposition codes, and presenting ROI to a CRO.</p>
<p><b>
Build the FDE Playbook</b> Document what works: discovery frameworks, engagement phases, integration patterns, deliverable templates, success metrics. The current strategic-account engagements are reference patterns &mdash; your job is to extract what's repeatable from each new account and turn it into a model that scales to additional strategic accounts, verticals, and eventually a team. Feed field learnings back to product, engineering, and data teams to inform product direction and dataset priorities.</p>
<p><b>
Drive Stickiness and Expansion</b> Every application you build embeds ZoomInfo more deeply into the customer's daily workflows. Identify expansion opportunities as they emerge &mdash; new use cases, new personas, new datasets, displacement opportunities against incumbent providers.</p>
<h3 class="jobSectionHeader"><b>
What We're Looking For</b></h3>
<p><b>
High Ownership, High Ambiguity Tolerance</b> This role doesn't exist yet at ZoomInfo. You take ownership of outcomes &mdash; not tasks &mdash; and you're comfortable making judgment calls with incomplete information, building process where there is none, and figuring things out as you go.</p>
<p><b>
Strong Software and Data Engineering Fundamentals</b> You write production-quality code. You're proficient in Python and SQL, and comfortable working in cloud data warehouses (Snowflake, BigQuery, Databricks, or similar). You've built or substantially worked with: data pipelines, entity matching or deduplication logic, API integrations, and applications that real users depend on daily. Familiarity with API tooling &mdash; GraphQL, REST, Postman, authentication patterns (JWT, OAuth) &mdash; is a plus; deep expertise isn't required, but you should be comfortable navigating and integrating against APIs quickly. You work fluently in LLM-based development environments like Claude Code or Codex &mdash; these are core tools in how we build, not a nice-to-have.</p>
<p><b>
Customer-Facing Communication</b> You've worked directly with customers in a technical capacity &mdash; solutions engineering, consulting, technical account management, or a previous FDE role. You can synthesize complex data needs for an executive audience and discuss matching architecture with a data engineering team in the same meeting. You're comfortable navigating enterprise environments with competing stakeholders &mdash; sales operations, IT, marketing ops, finance, and revenue leadership all sit at the same table.</p>
<p><b>
Go-to-Market Data Familiarity (Preferred)</b> Experience working with B2B data, CRM systems (Salesforce, HubSpot), enrichment and orchestration tooling (RingLead, Clearbit, Demandbase), or similar go-to-market infrastructure. Familiarity with concepts like firmographic enrichment, entity resolution, hierarchy management, TAM modeling, intent data, and account-based prospecting. This isn't required &mdash; if you're a fast learner with the right instincts, we'll get you there.</p>
<h3 class="jobSectionHeader"><b>
Why This Role</b></h3>
<ul><li><b>The mandate is clear.</b> Driving data consumption and growth across ZoomInfo's strategic accounts is a top company priority. We already have working prototypes, validated customer demand, and executive sponsorship. The data team, product team, and infrastructure are in place. What's needed is the person who executes.</li>
<li><b>Enterprise customer access.</b> ZoomInfo's customer base includes market-leading GTM organizations at some of the largest enterprises in the world. You'll be embedded with these teams, solving real problems with meaningful budgets and complex data needs.</li>
<li><b>Best-in-class data and infrastructure.</b> ZoomInfo's data foundation, GTM Data Store, query infrastructure, and vertical dataset catalog give you the raw materials to build custom intelligence applications that aren't possible anywhere else.</li>
</ul>
<p>#LI-AR2</p>
<p>
#LI-remote</p><div><p><b>
About us:</b></p>
<p>
ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.</p>
<p>
ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.</p>
<p>
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.</p>
<p>
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.</p>
<p>
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.</p></div></div>

Forward Deployed Data Engineer

Beyondsoft

<div>Overview:
<div><b>
WHO WE ARE:</b></div><div>
Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.<br>
<br>
Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers&rsquo; most pressing challenges.<br>
<br>
When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.</div><div></div><p><b><br>
WHAT WE&rsquo;RE ABOUT:</b></p><p>
We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.</p><p><br>
</p><p>Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.</p><br>
<div></div>
Responsibilities:
<p><b>
POSITION SUMMARY:</b></p><div>
We are looking for an experienced Customer Success Support Manger for Saudi Arabia. As a core member of the project team, you will work closely with the Customer Success Manager (CSM) to provide front-line on-site support. Your primary responsibility is to ensure adoption of our products and solutions, respond to and resolve various technical and product issues in daily operations, act as a key bridge between the customer and internal technical teams, and deliver excellent service value.</div><div></div><p><b><br>
WHAT YOU WILL BE DOING:</b></p><ul><li>
Act as the primary technical contact on-site, responsible for receiving, responding to, and initially diagnosing issues reported by customers through various channels.</li><li>
Accurately judge issue types and priorities, create and maintain issue logs in internal systems, and coordinate with back-end teams until full resolution.</li><li>
Establish and maintain good working relationships with the customer's IT and business teams, regularly communicate on issues status, and manage expectations.</li><li>
Summarize common customer issues and solutions, write technical documents, and conduct small-scale product training for customers.</li><li>
Proactively identify potential customer relationship risks, product usage obstacles, or service instability factors, and report them to the CSM and project team timely.</li></ul>
Qualifications:
<p><b>
MINIMUM QUALIFICATIONS:</b></p><ul><li>
3-5 years of relevant IT work experience, with a background as a TAM, SA, Technical Support Engineer, or CSM in enterprise software, cloud computing, or SaaS companies.</li><li>
Solid technical foundation, familiar with Linux/Windows OS, networking (TCP/IP, HTTP, DNS), common troubleshooting tools, and understanding of cloud computing.</li><li>
Excellent verbal and written communication skills to convey information to diverse teams, with strong service awareness and empathy.</li><li>
Clear logical thinking, strong analytical skills, able to remain calm under pressure and drive the resolution of complex issues.</li><li>
Native Mandarin speaker level, used for highly efficient internal team collaboration.</li><li>
Fluent in spoken and written English, capable of participating in technical communication and reading/writing technical documents.</li><li>
On-site resident support at customer site; short-term business travel may be required
</li><li>Able to accept 7x24 on-call schedules, responding quickly to urgent customer needs.
</li><li>Respect and understand local Saudi laws, regulations, business culture, and social customs</li><li>
Possess a high awareness of data security and privacy protection, strictly complying with company and customer data regulations</li></ul><div><b>
PREFERRED QUALIFICATIONS:</b></div><ul><li>
Basic conversation skills in Arabic</li></ul><div></div><p><i><br>
Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.</i></p></div>

Customer Success Support Manger

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