technical account manager

Supermicro

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 <strong>
  <strong>
   Job Req ID: 26186
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  </strong>
 </strong>
 <strong>
  About Supermicro
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 </strong>
 Supermicro&reg; is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.
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 <strong>
  Job Summary
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 </strong>
 The Technical Account Manager (TAM) plays a crucial role in ensuring customer satisfaction and retention within our Service team. This role focuses on nurturing and growing existing customer relationships by providing exceptional technical support, proactive guidance, and strategic account management. The TAM acts as a trusted advisor, understanding our customers' business needs and ensuring they maximize the value of our [product/service]. This position requires a blend of technical expertise, strong communication skills, and a passion for delivering outstanding customer service.
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  Essential Duties And Responsibilities
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 </strong>
 <ul>
  <li>
   Relationship Management: Build and maintain strong, long-term relationships with key stakeholders within assigned customer accounts. Act as the primary point of contact for all technical and service-related inquiries.
  </li>
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   Technical Support &amp; Troubleshooting: Provide expert-level technical support to customers, troubleshooting issues, and escalating complex problems to appropriate internal teams as needed. Proactively identify and address potential technical challenges.
  </li>
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   Onboarding &amp; Training: Assist with customer onboarding, including training users on the proper use of our [product/service] and ensuring a smooth transition.
  </li>
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   Account Growth: Identify opportunities for account growth within existing customer base, working closely with sales and other relevant teams to expand product adoption and upselling.
  </li>
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   Customer Advocacy: Act as the voice of the customer within the company, gathering feedback and advocating for their needs to product development, engineering, and other internal teams.
  </li>
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   Performance Monitoring &amp; Reporting: Track key performance indicators (KPIs) related to customer satisfaction, retention, and service delivery. Prepare regular reports on account performance and identify areas for improvement.
  </li>
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   Proactive Communication: Maintain regular communication with customers, providing updates on product developments, best practices, and relevant industry news.
  </li>
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   Collaboration: Work closely with internal teams, including sales, engineering, product management, and customer success, to ensure a seamless customer experience.
  </li>
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   Documentation: Contribute to the development and maintenance of technical documentation, knowledge bases, and FAQs.
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  </li>
 </ul>
 <strong>
  Qualifications
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 <ul>
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   Bachelor's degree in a technical field (e.g., Computer Science, Engineering, Information Technology) or equivalent practical experience.
  </li>
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   Proven experience 1 in a technical account management, customer support, or technical sales role, preferably within the [industry] industry.
  </li>
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   Strong technical aptitude and understanding of [mention specific technologies, products, or services relevant to the role].
  </li>
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   Excellent communication, interpersonal, and presentation skills, both written and verbal.
  </li>
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   Ability to build and maintain strong customer relationships.
  </li>
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   Strong problem-solving and analytical skills.
  </li>
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   Experience with CRM software (e.g., Salesforce) is a plus.
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   Ability to work independently and as part of a team.
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   Passion for delivering exceptional customer service.
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  </li>
 </ul>
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  <strong>
   EEO Statement
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  </strong>
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 Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
</div>


Technical Account Manager

Conversica

<div><div><p>Conversica&rsquo;s Technical Account Managers (TAMs) empower customers to maximize the value of our Conversational AI and data intelligence platform by providing white glove onboarding support, hands-on technical troubleshooting, and strategic integration consulting. We are seeking a Technical Account Manager who thrives in a fast-paced, customer-facing environment and enjoys solving technical challenges.</p>
<p>
You&rsquo;ll partner closely with Customer Success Managers (CSMs) to deliver exceptional onboarding and post-launch support for a wide range of customers across various industries. The TAM serves as the technical voice of the customer and customer-facing product expert.</p>
<p>
This role requires someone comfortable advising a variety of SMB to mid-market customers from a wide range of industries, building trusted relationships with various levels of stakeholders, including automotive sales managers and service directors, CRM administrators, and sales/marketing leaders. The ideal candidate is detail-oriented, organized, and confident presenting solutions while operating in dynamic, time-sensitive and configuration-heavy onboarding environments. Prior experience with Salesforce and marketing automation (MarTech) systems is preferred.</p></div>
<div><div><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><div><div><div>
<h3 class="jobSectionHeader"><b>Customer Implementation &amp; Technical Ownership</b></h3>
<ul>
<li><p>Lead the technical implementation side of onboarding for new customers, guiding customers through the process of integrating Conversica and CRMs, Marketing Automation Platforms and Dealer Management Systems (i.e. Salesforce, Eloqua, Vinsolutions, DealerSocket, and CDK)</p>
</li>
<li><p>Consult with the customer to define their Conversica lead journey, and configure their dashboard accordingly to ensure successful launch of the platform.</p>
</li>
<li><p>Work alongside the CSM, serving as the technical and product expert.</p>
</li>
<li><p>Provide hands-on configuration support and technical guidance during onboarding to ensure customer systems and processes align with Conversica best practices.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Consultative Support</b></h3>
<ul>
<li><p>Build trusted advisor relationships with customer stakeholders&mdash;from operational teams to leadership.</p>
</li>
<li><p>Provide clear guidance on system configuration, data flow, and best practices to help customers optimize their use of Conversica.</p>
</li>
<li><p>Anticipate and proactively address technical or adoption risks, escalating to internal teams when needed.</p>
</li>
<li><p>Translate complex technical details into clear, actionable guidance for both technical and non-technical audiences.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Project Management &amp; Cross-Functional Collaboration</b></h3>
<ul>
<li><p>Effectively manage onboarding projects end-to-end, ensuring timelines, deliverables, and communication remain organized and on track.</p>
</li>
<li><p>Collaborate closely with internal teams&mdash;including Product, Engineering, and Customer Success&mdash;to ensure a smooth and consistent customer experience.</p>
</li>
<li><p>Document processes, updates, and best practices to strengthen operational consistency.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Technical Expertise &amp; Continuous Learning</b></h3>
<ul>
<li><p>Maintain strong knowledge of Conversica integrations, data flows, and product capabilities to guide customers and recommend best practices.</p>
</li>
<li><p>Troubleshoot technical issues escalated from tech support and serve as the liaison with Engineering for escalations when necessary.</p>
</li>
</ul></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Qualifications</b></h3><div><div><div>
<ul><li>2+ years of experience in technical account management, implementation management, technical support, or solutions advising.</li>
<li>Strong customer communication skills&mdash;able to simplify complex technical concepts and lead confident, professional conversations with all levels of an organization.</li>
<li>Confidence leading customer calls and presenting recommendations. Strong written communication skills.</li>
<li>General understanding of modern CRM and marketing automation platforms (e.g., Salesforce, HubSpot, Marketo, Dynamics), and/or automotive CRMs and Dealer Management Systems (DealerSocket, Vinsolutions, and CDK)</li>
<li>Proven ability to manage multiple customer projects and priorities simultaneously with strong organizational discipline and attention to detail. Able to thrive in high stress situations.</li>
<li>Demonstrated problem-solving mindset&mdash;curious, analytical, and eager to uncover the &ldquo;why&rdquo; behind customer challenges.</li>
<li>Working knowledge of SQL and the ability to run or modify basic queries for troubleshooting and data validation.</li>
<li>Experience in SaaS environments, ideally with B2B MarTech or SalesTech products.</li>
<li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field preferred (or equivalent experience).</li>
<li>Ability to travel occasionally based on customer and business needs</li>
</ul></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Preferred Attributes</b></h3><div><div><div>
<ul><li>Recognized by peers as a &ldquo;go-to&rdquo; teammate&mdash;collaborative, proactive, and dependable.</li>
<li>Skilled at de-escalating challenges and turning difficult situations into trust-building opportunities.</li>
<li>Confident in presenting technical recommendations that tie product capabilities to customer outcomes.</li>
<li>Strategic thinker who spots patterns in customer challenges and contributes insights to improve internal processes and customer success.</li>
<li>Comfortable working with modern AI productivity and agentic tools (e.g., ChatGPT, Claude, etc.) to research solutions, troubleshoot issues, and improve workflow efficiency.</li>
<li>Thrives in a dynamic, startup-like environment where initiative and ownership are key.</li>
<li>Experience working with Salesforce is a plus</li>
</ul></div></div></div></div></div><div><h3 class="jobSectionHeader"><b>Why You&rsquo;ll Love Working at Conversica</b></h3>
<p>
At Conversica, you&rsquo;ll have the opportunity to help shape how we deliver exceptional customer onboarding experiences in a dynamic, fast paced environment. You&rsquo;ll be part of a close-knit team of Technical Account Managers who are passionate about learning, sharing knowledge, and supporting one another&rsquo;s growth. You&rsquo;ll get the chance to work cross-functionally with Customer Success, Product, and Engineering teams to ensure success for the customers we onboard. If you&rsquo;re energized by innovation, collaboration, and making a direct impact on both customers and internal processes, Conversica is the place where you can thrive and grow.</p>
<p>
The base salary range for this role is $75,000 &ndash; $100,000 per year, depending on experience, skills, and location.<br>
<br>
Conversica offers a competitive benefits package, including: Medical, dental, and vision coverage, flex time PTO, 401(k), and equity participation.</p></div>
<div><div>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

OPSWAT

<div>
 OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world&rsquo;s critical infrastructure and securing our way of life.
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 <strong>
  The Position
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  <br/>
 </strong>
 We are seeking a highly skilled and customer-focused
 <strong>
  Technical Account Manager (TAM)
 </strong>
 to join our growing cybersecurity team. In this role, you will act as a trusted technical advisor to our enterprise customers, owning the post-sales relationship, supporting deployments, and ensuring successful integration and operation of our cybersecurity solutions.
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 You will bridge the gap between customer needs and our product capabilities, working closely with our Sales Engineering, Support, Product, and Customer Success teams.
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 <strong>
  What You Will Be Doing
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 </strong>
 <ul>
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   Serve as the primary technical point of contact for assigned enterprise clients.
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   Lead and support the hands-on deployment, configuration, and optimization of cybersecurity solutions on client environments (cloud, hybrid, and on-premises).
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   Conduct on-site visits to assess environments, guide implementation, and deliver technical workshops or training sessions.
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   Proactively manage customer technical health &ndash; monitor performance, troubleshoot issues, and ensure ongoing operational excellence.
  </li>
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   Develop a deep understanding of customer infrastructure, use cases, and security posture to provide strategic guidance and best practices.
  </li>
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   Collaborate with internal engineering and product teams to relay customer feedback and advocate for feature requests or enhancements.
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   Participate in incident response and post-mortem activities when escalations occur.
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   Create and maintain technical documentation, runbooks, and environment overviews.
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  </li>
 </ul>
 <strong>
  What We Need From You
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 </strong>
 <ul>
  <li>
   5+ years of experience in a customer-facing technical role (e.g., TAM, Sales Engineer, Solutions Architect, Security Consultant).
  </li>
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   Strong technical background in cybersecurity tools and principles, including areas like endpoint protection, SIEM/SOAR, firewalls, identity &amp; access management, or cloud security.
  </li>
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   Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments.
  </li>
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   Comfortable leading deployments and technical troubleshooting on customer sites.
  </li>
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   Knowledge of cloud platforms (AWS, Azure, GCP) and their security ecosystems.
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   Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments.
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   Excellent communication skills &ndash; able to translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders.
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   Ability to manage multiple client accounts and prioritize competing demands.
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   Strong documentation skills and a disciplined approach to knowledge sharing.
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  </li>
 </ul>
 <strong>
  It Would Be Nice If You Had
 </strong>
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 <ul>
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   Industry certifications such as CISSP, CISM, CEH, OSCP, or vendor-specific certs (AWS Security Specialty, Microsoft SC-200, etc.).
  </li>
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   Experience with modern DevSecOps tools and CI/CD pipelines.
  </li>
  <li>
   Familiarity with data privacy and compliance frameworks (e.g., GDPR, HIPAA, NIST, ISO 27001).
  </li>
  <li>
   Experience working in high-availability or mission-critical environments.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
 <br/>
 <br/>
 Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
</div>


Cyberhaven

<div><h2 class="jobSectionHeader"><b>About the Role</b></h2><p>
This is an excellent opportunity for a highly motivated individual to join Cyberhaven at an early stage as we build our backline escalation function. You are passionate about technology, naturally curious, and driven to exceed customer expectations. As a true problem solver, you take personal ownership of resolving issues or, when necessary, escalate and collaborate with some of the world&rsquo;s most talented software engineers. You will develop expertise in Cyberhaven&rsquo;s reimagined DLP and Insider Threat platform, gaining a deep technical understanding of its inner workings and learning how our customers use it to mitigate data loss threats across their organization. You must feel comfortable communicating with Security, IT, and customer operations teams, as well as the Cyberhaven development teams. Technical depth, a strong client focus, and experience with SaaS-based security products and endpoint agents (e.g., Windows, macOS, and Linux) are required.</p><p>
As a Senior Technical Account Manager, you must have the initiative to take ownership of and resolve customer issues while thriving in a fast-paced, high-growth environment. You will provide valuable feedback to the engineering team to improve the debugging process and become a trusted resource for them, all while managing critical objectives and customer expectations for rapid turnaround. A strong background in supporting EDR or DLP tools in an L2/L3 or Escalation Engineer role is highly desirable. You will report to the Senior Manager of Technical Account Managers.</p><p></p><h2 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h2><ul><li><p>
Analyze, troubleshoot and resolve complex technical issues reported by our customer base.</p></li><li><p>
Reproduce customer issues to verify problems and document steps to replicate for the Engineering and Development teams.</p></li><li><p>
Identify and escalate priority issues that need immediate attention, coordinating with our internal development teams and individual developers.</p></li><li><p>
Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible.</p></li><li><p>
Coordinate feedback to product management, development and operations teams.</p></li><li><p>
Ability to build and maintain relationships with project stakeholders, including customers, team members, and senior management. Manage expectations and ensure stakeholder satisfaction.</p></li><li><p>
Ensure alignment between customer objectives and project deliverables, managing cross-functional teams to achieve project goals.</p></li><li><p>
Conduct regular check-ins with customers to ensure they are satisfied and to address any emerging concerns.</p></li><li><p>
Monitor customer usage patterns and provide recommendations for optimizing their experience.</p></li><li><p>
Stay up-to-date with industry trends and best practices to continually improve the level of service provided.</p></li><li><p>
Develop and update knowledge base articles and support resources.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Who You Are</b></h2><ul><li><p>
4+ years of EDR/DLP endpoint experience required.</p></li><li><p>
Expertise with DLP, Insider Threat and CASB solutions required.</p></li><li><p>
Deep technical background, with hands-on experience in supporting and troubleshooting SaaS-based security and/or endpoint agent technologies.</p></li><li><p>
3+ years of experience in a Technical Account Management, L2/L3 Technical Support, or a similar customer-facing technical role.</p></li><li><p>
High level of organization and attention to detail, with the ability to manage multiple priorities and customer accounts simultaneously.</p></li><li><p>
Strong organizational and planning skills to coordinate resources, set timelines, and track project progress.</p></li><li><p>
Ability to create and maintain comprehensive project documentation, including project plans, timelines, and status reports.</p></li><li><p>
Proven experience solving escalated technical customer issues.</p></li><li><p>
Excellent verbal and written communication skills (English).</p></li><li><p>
Practical knowledge of networking and security products and enterprise network infrastructure.</p></li><li><p>
Deep knowledge of Windows, macOS, Linux (SCCM, GPO, Intune, registry configuration, understanding PowerShell scripts, MDM, app management, basic terminal skills etc.)</p></li><li><p>
Familiarity with technologies that are adjacent to Cyberhaven in which we integrate, (SIEM, SOAR, UEBA) are desired.</p></li><li><p>
Software debugging skills (reading logs, running diagnostic scripts, process management, reading and searching through Windows, macOS, Linux and Google Kubernetes Engine logs).</p></li><li><p>
Knowledge of system software design (services, drivers, agents).</p></li></ul><p></p><p>
Joining Cyberhaven is a chance to revolutionize data security. Traditional tools fall short, but we&rsquo;ve reimagined protection with AI-enabled data lineage that analyzes billions of workflows to understand data, detect risk, and stop threats. Backed by $250M from leading investors like Khosla and Redpoint, our team includes leaders who built industry-defining technologies at CrowdStrike, Palo Alto Networks, Meta, Google, and more. This role lets you shape the future of data security, alongside experts driven to help customers protect their most valuable information.</p><p></p><p><i>
Cyberhaven is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</i></p><p>
Compensation Range: $155K - $165K</p></div>

Senior Technical Account Manager

Kelvin Group

<div>Description:
<p>
We are seeking a competitive and highly motivated sales individual to expand our team. The successful candidate will be responsible for managing and growing the relationship we currently have with key customers as well as attracting new customers to the Kelvin Group offerings. This position will provide exposure to all the Kelvin Business Units Nationally and has a significant sales incentive package.</p><p><b>
Key Responsibilities:</b></p><ul><li>
Communicate the value of the highly skilled labor force that Kelvin provides in five key areas: (1) Annual Planned Maintenance Agreements, (2) Emergency repairs, (3) System retrofits and upgrade, (4) Engineering &amp; Design, &amp; (5) Project Management.</li><li>
Develop estimates and proposals in accordance with the company&rsquo;s Delegation of Authority (DOA).</li><li>
Utilize Salesforce (CRM) software in a disciplined manner to maintain a multistage funnel capable of delivering sales targets.</li><li>
Develop customer visit schedule and meet with existing customers on routine basis. Coordinate with service team to be at customer site when technicians are providing services.</li><li>
Assist in the development of a list of target service accounts to bring in new customers.</li><li>
Attend local and regional association meetings to build brand awareness.</li><li>
Resolve service customer problems or issues. It is imperative that both the sales and field areas of the service department work with one mission/direction and that our customers see and believe in our commitment to providing them with the finest refrigeration services in a prompt, efficient and value driven manner.</li><li>
Maintains and promotes the Kelvin Way, Values and Behaviors.</li></ul>
Requirements:
<p><b>
Candidate must have worked in an industrial service or sales role for 5+ years</b>. An education in HVAC/R or Industrial refrigeration is a plus. The individual should have strong technical and mechanical knowledge and should also possess problem solving skills to identify client issues that Kelvin can solve.</p><ul><li>
Minimum of 5 years of experience selling to industrial clients.</li><li>
Ability to build and maintain business relationships with clients.</li><li>
Excellent time management and problem-solving skills.</li><li>
Ability to multitask and complete work while traveling.</li><li>
Thorough knowledge of territory, market, and clients.</li><li>
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software applications.</li><li>
Strong organizational skills with the ability to prioritize tasks and meet deadlines.</li><li>
Excellent communication skills, both written and verbal.</li><li>
Detail-oriented with a high level of accuracy in data entry and record-keeping.</li><li>
Ability to work independently and collaboratively in a fast-paced environment.</li></ul></div>

Technical Account Manager (Refrigeration)

BTI Solutions

<div>Technical Account Manager (Digital Signage - Fully Remote) AO7167945<div>
Business Operations Coordinator &ndash; US Digital Health<br>
<br>
Schedule: Fully onsite<br>
<br>
KEY RESPONSIBILITES/REQUIREMENTS:<br>
<br>
Position Summary<br>
The Business Operations Coordinator will report to the Head of Ecosystem Development and serve as the operational backbone of the partnership team. This role is responsible for CRM ownership, business development support, governance workflows, financial administration, and cross-functional execution that enables ecosystem growth.<br>
The ideal candidate is systems-oriented, detail-driven, and highly organized, with strong Salesforce expertise and the ability to manage multiple operational workstreams in a fast-paced environment.<br>
<br>
Key Responsibilities<br>
CRM Ownership &amp; Business Development Operations<br>
<ul><li>Own and administer Salesforce CRM, ensuring data integrity, lead flow optimization, and structured pipeline management.</li><li>Design and maintain dashboards, reporting frameworks, and performance metrics.</li><li>Monitor inbound contact submissions and execute initial outreach</li><li>Maintain CRM hygiene and support ongoing business development tracking and follow-up processes.</li></ul><br>
Governance, Contracts &amp; Vendor Management<br>
<ul><li>Manage end-to-end submission, tracking, and approval workflows for partnership contracts and legal documentation.</li><li>Oversee vendor onboarding, including system setup, PO creation, documentation, and billing issue resolution.</li><li>Ensure compliance with internal governance policies and maintain organized records for audit purposes.</li></ul><br>
Financial &amp; Asset Administration<br>
<ul><li>Direct accounts payable activities related to ecosystem initiatives and ensure timely vendor payments.</li><li>Track partnership-related budgets and support financial reporting.</li><li>Manage inventory, distribution, and recovery of test devices and partner hardware assets.</li></ul><br>
Marketing &amp; Communications Support<br>
<ul><li>Serve as the coordination point for partnership-related PR requests and media interactions, partnering with Digital Health PR to ensure accurate and timely execution.</li><li>Support the Head of Ecosystem Development by tracking Health in-app marketing program requests. (timelines, approvals, and implementation status).</li></ul><br>
Cross-Functional &amp; External Engagement<br>
<ul><li>This role is responsible for building, managing, and owning both internal stakeholder relationships and external partner and customer relationships.</li></ul><br>
Qualifications &amp; Ideal Candidate Profile<br>
<ul><li>10+ years of experience in business operations, CRM administration, or ecosystem support roles.</li><li>5+ years of hands-on Salesforce administration experience required (certification preferred).</li><li>Experience in healthcare technology, digital health, or a related ecosystem environment preferred.</li><li>Proven experience managing vendor relationships, financial workflows, and cross-functional coordination.</li><li>Bachelor&rsquo;s degree preferred (Business, Technical, or related field).</li><li>Advanced proficiency in Salesforce, Excel, and PowerPoint.</li><li>Highly organized, detail-oriented, and execution-focused.</li><li>Strong communication skills with the ability to coordinate across legal, finance, marketing, product, and engineering stakeholders.</li><li>Self-motivated and comfortable managing multiple concurrent workstreams.</li></ul><br>
Physical/Mental Demands and Working Conditions<br>
<ul><li>Ability to work onsite in Mountain View, California.</li><li>This position will be performed in an office setting. The position will require the incumbent to sit and/or stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.</li><li>Under very little direct supervision with a high level of responsibility to apply general policies and guidelines where decisions are seldom monitored and consequences of decisions adversely affect operating results and management decisions.</li><li>Complete access to confidential company data where disclosure may jeopardize the company&rsquo;s competitive position.</li></ul></div><p></p><h1 class="jobSectionHeader"><b>
Why work at BTI?</b></h1><p></p><p>
We&rsquo;re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.</p><p></p><p>
We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.</p></div>

Technical Account Manager (Digital Signage - Fully Remote) AO7167945

Creative Chaos

<div>
 <strong>
  Job Summary:
  <br/>
  <br/>
 </strong>
 We are seeking a dedicated and technically proficient Customer Success Manager to build strong relationships with our clients, ensuring they maximize the value of our solutions. This role combines account management, technical support, and strategic guidance to deliver exceptional customer experiences and drive retention and growth.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Act as the primary point of contact for assigned customers, providing ongoing support and fostering long-term relationships
  </li>
  <li>
   Understand customers' technical environments and business objectives to tailor solutions accordingly
  </li>
  <li>
   Collaborate with sales, product, and technical teams to address customer needs and resolve issues effectively
  </li>
  <li>
   Onboard new customers, guiding them through setup, configuration, and best practices
  </li>
  <li>
   Monitor customer health metrics and proactively identify risks and opportunities for expansion
  </li>
  <li>
   Conduct regular business reviews, provide training sessions, and share insights to help customers achieve desired outcomes
  </li>
  <li>
   Manage customer feedback and work with internal teams to improve products and services
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in a technical field such as Computer Science, Engineering, or equivalent experience
  </li>
  <li>
   5+ years of experience in Customer Success, Technical Account Management, or related roles
  </li>
  <li>
   Strong technical aptitude with ability to understand and explain complex software solutions
  </li>
  <li>
   Experience with CRM and customer success platforms (e.g., HubSpot, Gainsight)
  </li>
  <li>
   Excellent communication and interpersonal skills to manage diverse customer relationships
  </li>
  <li>
   Proactive problem-solving skills and ability to manage multiple customer accounts
  </li>
  <li>
   Familiarity with SaaS products, APIs, and integrations
  </li>
  <li>
   Ability to deliver training and presentations to technical and non-technical audiences
  </li>
 </ul>
</div>


Customer Success Manager

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