technical account manager

Yardi Systems

<div>About the Role:
Are you passionate about learning new technology and building strong client relationships? We&rsquo;re looking for an Associate Technical Account Manager (ATAM) to help our clients get the most value from Yardi&rsquo;s property management software solutions.
In this role, you&rsquo;ll combine your technical aptitude and communication skills to support clients through software setup, troubleshooting, and day-to-day use. Whether it's answering a quick question or resolving a challenge, you'll help clients have a smooth, successful experience with our software.
You&rsquo;ll build expertise in how Yardi&rsquo;s software supports the financial, operational, and tenant management needs of organizations around the world. As part of a collaborative team, you&rsquo;ll work closely with clients and internal departments to deliver high-quality, solution-focused support. If you're a quick learner who enjoys exploring technology and making a positive impact for clients, we&rsquo;d love to hear from you.
What You&rsquo;ll Do:
<ul><li>Provide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone.
</li><li>Utilize your problem-solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions.
</li><li>Apply your communication strengths to earn client trust through responsive support and clear guidance from set-up through ongoing success.
</li><li>Champion client success by sharing relevant product features, best practices, and personalized guidance.
</li><li>Collaborate with dynamic teams to quickly escalate and resolve challenges, helping deliver innovative solutions that make a real impact on our clients.
</li><li>Enjoy a continuous journey of learning as you master our products and industry trends to drive client success.
</li></ul>Who You Are:
<ul><li>Bachelor&rsquo;s Degree in Business, Finance, Math, or Computer/Engineering Services; or an equivalent combination of education and experience.
</li><li>Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
</li><li>A proactive problem-solver with a strong customer-focused mindset.
</li><li>Detail-oriented and process-driven, with a focus on accuracy and efficiency.
</li><li>Adaptable and flexible; you thrive in fast-paced, ever-changing environments.
</li><li>Skilled at building strong relationships and earning trust with clients.
</li><li>Driven to exceed expectations and deliver exceptional customer service.
</li><li>A quick learner who embraces new tools, technologies, and concepts.
</li><li>Naturally organized and able to prioritize tasks with clarity and confidence.
</li></ul>Ideal to Have:
<ul><li>Familiarity with property management or real estate software, particularly Yardi.
</li><li>Hands-on experience with technical support and application troubleshooting.
</li></ul>Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We&rsquo;ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.
Discover the Yardi Difference:
Yardi is more than just a software company &ndash; we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious &quot;Best Place to Work&quot;, fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
#YardiCareers #TeamYardi #hiring
$31.25/hr - $32.81/hr
All submissions for open positions should be received through Yardi&rsquo;s applicant portal, accessed from Yardi&rsquo;s corporate website.
EOE/Race/Gender/Disability/Vets<ul><li> 
</li></ul>#LI-Hybrid</div>
 <div><div>LOCATION</div>
<div>Santa Ana, CA</div>
BUSINESS UNIT
<div>Residential</div>
DEPARTMENT
<div>Client Services</div>
EMPLOYMENT TYPE
<div>Employee- Full Time</div></div>

Associate Technical Account Manager

<div>About the Role:
Are you passionate about learning new technology and building strong client relationships? We&rsquo;re looking for an Associate Technical Account Manager (ATAM) to help our clients get the most value from Yardi&rsquo;s property management software solutions.
In this role, you&rsquo;ll combine your technical aptitude and communication skills to support clients through software setup, troubleshooting, and day-to-day use. Whether it's answering a quick question or resolving a challenge, you'll help clients have a smooth, successful experience with our software.
You&rsquo;ll build expertise in how Yardi&rsquo;s software supports the financial, operational, and tenant management needs of organizations around the world. As part of a collaborative team, you&rsquo;ll work closely with clients and internal departments to deliver high-quality, solution-focused support. If you're a quick learner who enjoys exploring technology and making a positive impact for clients, we&rsquo;d love to hear from you.
What You&rsquo;ll Do:
<ul><li>Provide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone.
</li><li>Utilize your problem-solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions.
</li><li>Apply your communication strengths to earn client trust through responsive support and clear guidance from set-up through ongoing success.
</li><li>Champion client success by sharing relevant product features, best practices, and personalized guidance.
</li><li>Collaborate with dynamic teams to quickly escalate and resolve challenges, helping deliver innovative solutions that make a real impact on our clients.
</li><li>Enjoy a continuous journey of learning as you master our products and industry trends to drive client success.
</li></ul>Who You Are:
<ul><li>Bachelor&rsquo;s Degree in Business, Finance, Math, or Computer/Engineering Services; or an equivalent combination of education and experience.
</li><li>Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
</li><li>A proactive problem-solver with a strong customer-focused mindset.
</li><li>Detail-oriented and process-driven, with a focus on accuracy and efficiency.
</li><li>Adaptable and flexible; you thrive in fast-paced, ever-changing environments.
</li><li>Skilled at building strong relationships and earning trust with clients.
</li><li>Driven to exceed expectations and deliver exceptional customer service.
</li><li>A quick learner who embraces new tools, technologies, and concepts.
</li><li>Naturally organized and able to prioritize tasks with clarity and confidence.
</li></ul>Ideal to Have:
<ul><li>Familiarity with property management or real estate software, particularly Yardi.
</li><li>Hands-on experience with technical support and application troubleshooting.
</li></ul>Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We&rsquo;ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.
Discover the Yardi Difference:
Yardi is more than just a software company &ndash; we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious &quot;Best Place to Work&quot;, fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
#YardiCareers #TeamYardi #hiring
$31.25/hr - $32.81/hr
All submissions for open positions should be received through Yardi&rsquo;s applicant portal, accessed from Yardi&rsquo;s corporate website.
EOE/Race/Gender/Disability/Vets<ul><li> 
</li></ul>#LI-Hybrid</div>
 <div><div>LOCATION</div>
<div>Irving, TX</div>
BUSINESS UNIT
<div>Residential</div>
DEPARTMENT
<div>Client Services</div>
EMPLOYMENT TYPE
<div>Employee- Full Time</div></div>

Qualys

<div>
 Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
 
 
 The Technical Account Manager (TAM) is a
 
 customer-facing expert
 
 responsible for
 
 driving customer satisfaction, retention, and growth
 
 across channels, distributors, and end-customers. This role requires a blend of
 
 technical expertise and business insight
 
 to articulate the company's value, manage strategic relationships, and navigate all phases of the sales and procurement lifecycle, including technical
 
 validation, deal formalization, renewal management, and opportunity development
 
 . The TAM acts as a trusted advisor and success champion, ensuring platform adoption, demonstrating value realization, and advocating for customer needs while coordinating closely with partners and internal teams to achieve account expansion and year-over-year contract renewal.
 
 
 
 Key Responsibilities
 
 
 
 
 Sales Engineering Activities
 
 
 
 <ul>
 <li>
 Technical Validation &amp; Proof: Deliver high-level and detailed technical presentations; conduct compelling Proof-of-Value (PoV) demonstrations; and respond to technical and business queries (including product features and roadmaps).
 </li>
 <li>
 Deal Formalization: Take ownership of generating accurate and persuasive technical content for formal documentation, including responding to RFIs and RFPs.
 
 
 
 </li>
 </ul>
 
 Sales &amp; Renewal Activities
 
 
 
 <ul>
 <li>
 Opportunity Development: Proactively identify, qualify, and drive upsell and cross-sell opportunities within the account base, coordinating with partners and distributors to structure value‑driven proposals and bundled offerings for joint customers.
 </li>
 <li>
 Renewal Management: Own and execute the renewal strategy, working directly with the customer and through channel partners to ensure the contract is renewed and expanded year‑over‑year, with clear alignment to procurement timelines, budget cycles, and framework agreements.
 </li>
 <li>
 Pipeline &amp; Forecasting: Manage and update the full opportunity pipeline (CRM) for all expansion, and renewal business, ensuring visibility into the account forecast across direct and channel motions, and providing early insight into upcoming procurement events, tenders, and RFPs.
 </li>
 <li>
 Procurement &amp; Commercial Support: Collaborate with distributors and resellers to support customer procurement processes, including technical inputs to RFPs/RFQs, BoM validation, license mapping, and alignment with purchasing policies and contractual requirements.
 
 
 
 </li>
 </ul>
 
 Customer Success &amp; Advisory Activities
 
 
 
 <ul>
 <li>
 Strategic Relationship Management: Maintain and develop strong business and technical relationships at all levels, acting as the customer's primary point of contact, trusted advisor, and success champion.
 </li>
 <li>
 Platform Optimization &amp; Adoption: Perform regular platform health checks and business reviews; share expertise and provide relevant training to maximize customer adoption and utilization.
 </li>
 <li>
 Value Realization &amp; Reporting: Continuously track and report on product utilization, demonstrating and ensuring measurable value delivery against the customer's stated business outcomes.
 </li>
 <li>
 Risk Mitigation &amp; Advocacy: Run enhancement plans for accounts at risk; assist in resolving critical technical issues; and convey customer requirements to Product Management and Engineering as the internal advocate.
 </li>
 <li>
 Strategic Liaison: Conduct regular client visits for relationship building and collaboration; help customers align Qualys solutions with regulatory frameworks (CIS, PCI DSS, VAPT, etc.).
 </li>
 <li>
 Distributor &amp; Partner Engagement: Participate in joint account planning sessions with partners and distributors to align customer success plans, renewal strategies, and expansion roadmap with the customer&rsquo;s security and procurement priorities.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 The ideal candidates will be self-motivated with strong knowledge of security, compliance and/or monitoring systems and typical business processes.
 
 
 <ul>
 <li>
 Bachelor's degree with 6-10 years of relevant experience.
 </li>
 <li>
 Excellent English and Arabic, written and oral communication skills.
 </li>
 <li>
 Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports.
 </li>
 <li>
 Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.
 </li>
 <li>
 Knowledge of key technologies and subjects including TCP/IP and networking, Vulnerability Management, Policy Compliance/Audit Tools, Cloud Security, Cloud Technologies, Firewalls, Web App Security, Endpoint Detection and Response, and other relevant enterprise security solutions.
 </li>
 <li>
 Knowledge of Auditing Frameworks would be a plus: CIS, NIST, CobiT, ISO27001, ITIL, NERC-CIP, etc&hellip;
 </li>
 <li>
 An Information Security industry qualification would be a definite plus (e.g. CISSP, CISA).
 </li>
 <li>
 Must possess an excellent work ethic with a&rdquo; make it happen&rdquo; attitude.
 </li>
 <li>
 Good understanding of emerging technologies such as DevOps, Digital Transformation, Artificial Intelligence, Machine Learning, etc...
 </li>
 <li>
 Able to travel throughout the sales territory.
 
 
 
 </li>
 </ul>
</div>

Senior Technical Account Manager

Ziosk

<div>Enterprise Technical Account Manager (hybrid) - Plano, TX 
Welcome to Ziosk, where we empower restaurants to focus on what matters most: the guest experience! 
Have you ever used a tablet to pay at a restaurant? We pioneered the pay-at-the-table concept, and we&rsquo;re cooking up a plan to transform the restaurant industry. Our recipe for success has been adapting and growing to exceed the needs of our clients, such as Olive Garden, Applebee&rsquo;s, Outback, and more &ndash; helping them create an experience that keeps guests coming back. Today, we have a full menu of solutions, from hardware to software to cloud-based and AI-driven products, all focused on helping them create the best guest experience possible to grow their bottom line. 
Our secret sauce? Our people! Every day, they&rsquo;re cooking up bold solutions, making Ziosk the leading pay-at-the-table provider in the industry. 
Want a seat at our table? Ziosk is looking for a Technical Account Manager (TAM) to support and grow relationships with our enterprise restaurant customers. In this role, you will serve as the primary technical and operational point of contact, helping customers successfully deploy, manage, and optimize the Ziosk platform across their restaurants. 
TAMs work with some of the largest restaurant brands in the industry, supporting deployments that span thousands of devices across hundreds of locations. You will coordinate closely with internal teams&mdash;including Engineering, Support, Content, and Deployment&mdash;to execute customer initiatives, resolve issues, and ensure the platform is performing successfully in the field. 
Success in this role requires strong project management, technical coordination, and customer communication skills to manage multiple initiatives while delivering high-quality customer experiences. 
The Main Course &ndash; Responsibilities 
<ul>
<li>
Partner with the Client Director to ensure the success and operational health of assigned enterprise customers.</li>
<li>Serve as the primary technical and operational point of contact for assigned accounts, representing the voice of the customer internally and the voice of Ziosk externally.</li>
<li>Own end-to-end execution of customer initiatives across the Ziosk platform, including promotions, menu updates, surveys, configuration changes, and feature releases.</li>
<li>Gather customer requirements and coordinate execution across Content, Engineering, Support, and Deployment teams using internal workflows.</li>
<li>Manage multiple concurrent customer initiatives, maintaining clear timelines, communication, and delivery expectations.</li>
<li>Validate customer configuration changes and deployments using Ziosk test devices and internal lab environments to ensure accuracy prior to release.</li>
<li>Monitor platform performance and environment health (device health, payment conversion, engagement, and feature adoption) and present insights to customers.</li>
<li>Manage communication and coordination for high-severity issues, ensuring timely updates and resolution.</li>
<li>Build and maintain strong relationships with customer operations, IT, and leadership teams through regular communication and review meetings.</li>
<li>Communicate product enhancements, feature releases, and platform updates to customers and provide related documentation or training as needed.</li></ul> 


Platform &amp; Technical Operation Responsibilities 
<ul>
<li>
Manage intake and execution of customer configuration changes&mdash;including promotions, menu updates, surveys, and feature releases&mdash;through internal workflows (Jira).</li>
<li>Coordinate and track feature requests, bug fixes, and software updates through the Ziosk software development lifecycle.</li>
<li>Configure and validate platform updates using internal tools, test devices, and lab environments prior to deployment.</li>
<li>Manage customer content and configuration updates across the Ziosk platform, including menu structures, promotional campaigns, and survey flows.</li>
<li>Maintain accurate customer environment data including device inventory, reporting subscriptions, and configuration records.</li>
<li>Partner with Support and Engineering teams to investigate issues, coordinate escalations, and ensure timely resolution.</li>
<li>Communicate deployment readiness, release notes, and platform updates to customers.</li></ul> 


What You Bring To the Table &ndash; Qualifications 
<ul>
<li>
7+ years supporting enterprise customers in a Technical Account Manager, Account Manager, Project Manager, or Customer Success role.</li>
<li>Experience managing customer implementations, deployments, or platform configuration changes in a SaaS or technology environment.</li>
<li>Experience supporting large enterprise customers with deployments across multiple locations.</li>
<li>Familiarity with system integrations such as POS, payments, loyalty, or other enterprise infrastructure platforms.</li>
<li>Strong project management skills and the ability to coordinate cross-functional teams and manage multiple initiatives simultaneously.</li>
<li>Excellent communication and presentation skills, including experience working with executive stakeholders.</li>
<li>Experience working with ticketing or workflow systems such as Jira, ServiceNow, or similar tools.</li>
<li>Ability to troubleshoot technical issues and partner with engineering or support teams to drive resolution.</li>
<li>Bachelor&rsquo;s degree or equivalent work experience.</li></ul> 


Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute to Plano, TX daily. Applicants must be authorized to</div>

Enterprise Technical Account Manager (hybrid)

Qualcomm

<div><h2 class="jobSectionHeader">Company:
</h2>Qualcomm Middle East Information Technology Company LLC
<h2 class="jobSectionHeader">Job Area:
</h2>Engineering Group, Engineering Group &gt; Software Applications Engineering
General Summary:
<div>About Us
Qualcomm is enabling a world where everyone and everything can be intelligently connected. You interact with products and technologies made possible by Qualcomm every day, including 5G-enabled smartphones that double as pro-level cameras and gaming devices, smarter vehicles and cities, and the technology behind the smart, connected factories that manufactured your latest purchase. Qualcomm 5G and AI innovations are the power behind the connected intelligent edge. You&rsquo;ll find our technologies behind and inside the innovations that deliver significant value across multiple industries and to billions of people every day.
About the Role
Qualcomm is leveraging its expertise in hardware-accelerated AI to deliver powerful, energy-efficient generative AI and computer vision workloads for data centres. As a Technical Account Manager (TAM) on the Qualcomm Data Centre team in Riyadh, you will manage key customer projects and oversee technical aspects of hardware and software deployments for deep learning inference acceleration at rack-scale. This role requires strong technical leadership, project management skills, and the ability to build trusted relationships with customers.
Key Responsibilities will include:
<ul><li>Support the sales account manager by leading the management of the technical relationships between the customer and Qualcomm&rsquo;s Data Centre business unit
</li><li>Provide overall project management for the customer project from concept through commercial deployment
</li><li>For projects under development: drive customer issues to resolution, mitigate escalations and set expectations with the customer by collaborating with engineering on a daily basis
</li><li>For projects under evaluation: engage with the customer by organizing trainings, reviewing the design concept, gathering project requirements, and analysing the gaps &amp; risk involved in commercial deployment
</li><li>Align customer milestones with Qualcomm&rsquo;s hardware and software deliverable timeline by collaborating with product and program management
</li>Review the customer portfolio on a monthly basis, prioritize customer projects and provide justification for technical support resource allocation 
<li>
</li></ul>Minimum Qualifications, Experience and Skills:
<ul><li>8+ years cloud data centre experience.
</li><li>4+ years of managing large scale data centre projects and customer relationships
</li><li>Ability to proactively manage customer expectations to influence customer relations and design decisions
</li><li>Excellent oral and written communication skills, including the ability to effectively present information to a range of audiences
</li><li>Familiarity with cloud reliability requirements, SLAs, and instance qualification processes.
</li>Excellent communication and problem-solving skills. 
<li>
</li></ul>Preferred Qualifications
<ul><li>Program Manager, managing complex technical projects in a SW environment
</li>Experience leading and directing engineers that are in independent functional organizations. 
<li>
</li></ul>Education Requirements
<ul><li>Bachelor's, Electrical Engineering, Computer Science
</li><li>Preferred: Master's, Business Administration and/or Electrical Engineering, Computer Science
</li></ul>What's on Offer
Apart from working with great people, we offer the below:
<ul><li>Salary including housing &amp; transport allowance
</li><li>Stock (RSU's) and performance related bonus
</li><li>16 weeks fully paid Maternity Leave
</li><li>6 weeks fully paid Paternity Leave
</li><li>Employee stock purchase scheme
</li><li>Child Education Allowance
</li><li>Relocation and immigration support (if needed)
</li><li>Life and Medical Insurance
</li><li>Live+ Well Reimbursement for health and recreational membership fees
</li></ul></div>Minimum Qualifications:
<ul><li>Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Applications Engineering, Software Development experience, or related work experience.
</li></ul>OR
 
Master's degree in Engineering, Information Systems, Computer Science, or related field and 5+ years of Software Applications Engineering, Software Development experience, or related work experience.
 
OR
 
PhD in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Applications Engineering, Software Development experience, or related work experience.
 
 
<ul><li>3+ years of experience with Programming Language such as C, C++, Java, Python, etc.
</li><li>3+ years of experience with debugging techniques.
</li></ul>*References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.
<div>Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here . Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
</div>Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
If you would like more information about this role, please contact Qualcomm Careers .</div>

Technical Account Manager (TAM) – Qualcomm Datacentre Team, Riyadh, KSA

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
Application deadline: Mar 15, 2026 
 
AWS Global Services 
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You&rsquo;ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. 
 
 
 
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers&rsquo; creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and &lsquo;voice of the customer&rsquo; to organizations ranging from start-ups to Fortune 500 enterprises. 
 
The TAM role is not directly hands on keyboard within the customer&rsquo;s environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB &amp; RDS databases, Lambda, CloudFront CDN, IoT, and many more. 
 
Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer&rsquo;s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management. 
 
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers&rsquo; AWS environments operationally healthy and resilient.
 
 
The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. 
 
The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us! 
 
Key job responsibilities 
The TAM role is not directly hands on keyboard within the customer&rsquo;s environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB &amp; RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer&rsquo;s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management. 
 
A day in the life 
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers&rsquo; AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. 
 
The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us! 
 
About the team 
Why AWS? 
 
Diverse Experiences 
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
 
 
About AWS 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Inclusive Team Culture 
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. 
 
Work/Life Balance 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.
 
 
Mentorship &amp; Career Growth 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. 
 
 
<h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>Bachelor's degree in computer science, engineering, mathematics or equivalent, or 2+ years of technical work experience</li><li>2+ years of technical engineering experience</li><li>Experience informational technology operations</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience in internal enterprise or external customer-facing environment as a technical lead</li><li>Experience communicating and delivering presentations to customers, stakeholders, and/or teammates</li><li>Experience with development in a distributed systems environment</li><li>Experience in a 24x7 operational services or support environment</li><li>Experience with AWS services or other cloud offerings</li><li>Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions</li><li>Experience applying technical or operational expertise to identify, balance trade-offs, and solve difficult challenges</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, CO, Denver - 131,300.00 - 177,600.00 USD annually 
USA, TX, Austin - 131,300.00 - 177,600.00 USD annually 
USA, WA, Seattle - 131,300.00 - 177,600.00 USD annually</div>

Cloud Technical Account Manager, ES - NAMER - US-DNB

Broadcom

<div><div>Please Note:</div><div>
1. If you are a first time user, please create your candidate login account before you apply for a job.</div><div>
2. If you already have a Candidate Account, please Sign-In before you apply.</div><div></div><div>
Job Description:</div><div></div><div>
Why will you enjoy this new opportunity?</div><div> 
Does helping organizations achieve their business goals through the usage of technology inspire you? If it does, we have the perfect job opportunity for you! 
As a VCF Technical Account Manager (TAM) you will enjoy using your technical, communication and collaboration skills to help our customers achieve their full potential through their adoption of VMware by Broadcom technologies.</div><div>
Upon joining our Customer Success Technical Account Management team, you will have the opportunity to bring your authentic self to work and use your skills to make an impact and drive change for our customers, products, and company. 
You will interact daily with your assigned customers and will be able to make a real impact in their success as a business. TAMs find nothing more satisfying than being challenged and being able to turn challenges into positive outcomes. You will need to manage your own schedule and priorities to help our customers achieve their goals. As a TAM, you will have the opportunity to specialize in a VMware solution area by developing &amp; maintaining deep technical knowledge &amp; skills for related VMware by Broadcom products. You will also be able to create a long-term relationship with your assigned customers while developing an understanding of the customer&rsquo;s technical goals as they align to their business goals and overall impact of VMware&rsquo;s solutions on business results. 
Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?</div><div> 
During the first year, you will onboard into the TAM role and work with your assigned customers. 
<ul><li>The first thing that you will achieve is completing a well-organized five-week onboarding plan that will be prepared for you</li><li>You will continue developing &amp; maintaining deep technical knowledge &amp; skills for a given VMware technology area.</li><li>Three months after engaging with your customers, you will be able to articulate their long-term and short-term goals and how they connect to the bigger picture of their business &mdash; identifying the gaps that need to be resolved and working on a structured engagement plan with the customer.</li><li>You will establish a long-term relationship with your customers</li><li>You will partner with your customers to accelerate their desired outcomes through best practice guidance that enables rapid deployments and adoption of VMware technologies</li><li>You will educate your customers on emerging technologies and align their technical roadmaps with VMware&rsquo;s</li><li>If not already certified, you will aim to achieve your VCP (VMware Certified Professional) to help you achieve your goals and objectives.</li><li>Between six to eleven months from your joining date, you will be able to present your achievements using the internal tools and deliverables that we will provide to you.</li><li>You will provide project leadership, coordination, and architectural guidance for the customer&rsquo;s major VMware initiatives.</li><li>You will serve as an advocate for your customer(s), providing clear and constructive product feedback to VMware product management teams based on customer use-cases and requirements.</li><li>You will be seeking advanced certification and/or knowledge in the solution area you want to specialize in.</li></ul></div><div> 
The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? 
As part of the Customer Success TAM team, you will be working for a long-term period with several assigned and strategic customers. The activities performed are all aligned with a single purpose, to help our customers achieve their desired outcomes while using VMware technology. By helping our customers, we will also help drive the adoption and consumption of the VMware technologies the customer has purchased.</div><div>
The number of customers will vary depending on which tier of service the customer purchases. You will also be collaborating with the broader VMware account team and specialists as you perform the following: 
<ul><li>Leverage a TAM playbook, delivery kits, and tools, which you will use to help guide your customer through the following activities:</li><li>Deliver technology roadmaps &amp; assessments that provide next step and outcome-focused plans</li><li>Provide Solution Guidance &amp; best practices review to identify performance optimization opportunities</li><li>Optimize Operations to confirm activities are aligned with stated technology goals &amp; priorities</li><li>Provide Industry insights and benchmarking to realize cost savings and reduce operational risk</li><li>You will use your organizational and planning skills to keep track of your customer's plans, adjusting as needed, and driving them to completion.</li><li>You will help VMware to create &lsquo;customers for life&rsquo; by collaborating with our Customer Success, Global Support, Education, Professional Services, Development, and Sales teams- all to make sure that we drive outcome-focused value to our customers.</li><li>You will also contribute back to the internal global TAM community of like-minded experts, sharing the experiences that you gain by working with your customers(s), while also learning from your peers.</li></ul></div><div>
Solution Stack Expertise (minimum 5 years and more in two or more of the below technologies):</div><div><ul><li> 
VMware Cloud Foundation</li><li>vSphere (vCenter and ESXi)</li><li>NSX-T and Advanced Threat Protection</li><li>vSAN</li><li>Aria Suite of Products (Operations, Operations for Logs, Operations for Networks, Automation)</li><li>Site Recovery Manager</li><li>vCloud Director (low priority)</li></ul>
Certifications: 
<ul><li>Minimum Vmware Certified Professional in one domain (multiple domains a plus)</li><li>Vmware Certified Advanced Professional (any certification in VCAP level is a plus)</li><li>VCIX</li><li>Industry certifications such as (PMP, CISA, ITIL, Azure, AWS, GCP, CCNA/CCNP is a plus)</li></ul></div><div></div><div>
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.</div><div></div><div>
If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.</div></div>

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