technical account manager

DigitalOcean

<div><div><p>Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you&rsquo;ll find your place here. We value winning together&mdash;while learning, having fun, and making a profound difference for the dreamers and builders in the world.</p></div><div><h2 class="jobSectionHeader"><b>
We want people who are passionate about building meaningful, long-term relationships with our customers that help grow and scale business in the cloud.</b></h2>
<p>
Our Technical Account Manager team&rsquo;s mission is to partner with our most critical business customers, helping them achieve desired outcomes through optimal use of the cloud platform aligned to their business strategy. Technical Account Management is an integral part of our company. They are passionate about building meaningful, long-term relationships with our customers and are experts in cloud technology and the digital economy. As the voice of the customer, you have the opportunity to influence decisions that will greatly improve user experience and contribute to DigitalOcean&rsquo;s long-term success.</p>
<p>
This is a unique and exciting opportunity for someone who is passionate about advising companies as they scale. This multifaceted role combines the responsibilities of a Technical Account Manager with leadership, technical, and strategic elements, making it a crucial position within our organization.</p>
<p>
As a Technical Account Manager at DigitalOcean, you are a strategic partner for our key business customers, ensuring they receive the guidance, support, and resources needed to succeed. You will leverage your technical knowledge and customer advocacy skills to retain and grow our customers' deployments on DigitalOcean, helping them solve complex challenges and maximize the value of their cloud infrastructure.</p>
<h2 class="jobSectionHeader"><b>
What You Will Be Doing:</b></h2>
<ul>
<li><p>Technical Consultation &amp; Architecture Design:</p>
<ul>
<li>Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem.</li>
<li>Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders.</li>
<li>Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.</li>
<li>Maintain knowledge of cloud infrastructure best practices and recent technologies through the regular attainment and maintenance of important cloud technology certifications and coursework.</li>
</ul>
</li><li><p>Proactive Customer Engagement &amp; Growth:</p>
<ul>
<li>Manage and maintain DigitalOcean&rsquo;s key accounts</li>
<li>Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.</li>
<li>Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.</li>
<li>Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.</li>
<li>Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with DigitalOcean&rsquo;s strategic goals.</li>
<li>Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption.</li>
</ul>
</li><li><p>Advocacy &amp; Cross-Functional Collaboration:</p>
<ul>
<li>Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.</li>
<li>Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.</li>
<li>Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean&rsquo;s offerings to customers.</li>
<li>Contribute to internal and external technical documentation, and provide training for DigitalOcean&rsquo;s teams and partners to ensure knowledge transfer.</li>
</ul>
</li><li><p>Tooling &amp; Efficiency:</p>
<ul>
<li>Develop tools and scripts to streamline DigitalOcean&rsquo;s technical engagements, improving the efficiency of the Technical Account Management functions.</li>
<li>Stay current with industry trends and best practices to continuously enhance DigitalOcean's customer engagement strategies.</li>
</ul></li></ul><h2 class="jobSectionHeader"><b>What We&rsquo;ll Expect From You:</b></h2>
<ul>
<li><p>Technical Expertise:</p>
<ul>
<li>Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.</li>
<li>Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).</li>
<li>Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.</li>
<li>Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).</li>
<li>Proven track record of successfully troubleshooting technical problems.</li>
<li>Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.</li>
</ul>
</li><li><p>Customer-Centric Approach:</p>
<ul>
<li>Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals.</li>
<li>Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.</li>
<li>Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.</li>
<li>Experience advocating for customer needs and translating feedback into actionable insights.</li>
</ul>
</li><li><p>Communication Skills:</p>
<ul>
<li>Strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences.</li>
<li>Ability to create and deliver technical presentations and training sessions that resonate with customer needs.</li>
</ul>
</li><li><p>Adaptability &amp; Initiative:</p>
<ul>
<li>Self-starter with a passion for technology and open-source projects, eager to learn new tools and systems.</li>
<li>Quick to adapt to changes in the cloud ecosystem, always looking for ways to improve customer engagement and technical solutions.</li>
<li>Extra credit for experience in (Technical) Customer Success, Solutions Engineering, or Technical Account Management roles, particularly within fast-paced startup environments.</li>
</ul></li></ul><h2 class="jobSectionHeader"><b>Extra Credit:</b></h2>
<ul><li>Cloud certifications (AWS/GCP/Oracle/Azure) and NVIDIA certifications for GPU and AI/ML.</li>
<li>Experience with networking (Cisco/Juniper), automation tools (Terraform, Ansible), virtualization (KVM, Xen), and databases (e.g., MongoDB, MySQL).</li>
<li>Familiarity with open-source technologies, such as Docker, Kubernetes (CKA/CKE), and DigitalOcean&rsquo;s API.</li>
<li>Linux certifications (e.g., RHCSA/RHCE)</li>
<li>Experience working with large CRMs like Gainsight and Salesforce</li>
</ul><h2 class="jobSectionHeader"><b>Why You&rsquo;ll Like Working for DigitalOcean:</b></h2>
<ul><li><b>We are proud to work here.</b> You&rsquo;ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud computing so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.</li>
<li><b>We prioritize career development. </b>At DO, you&rsquo;ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.</li>
<li><b>We care about your well-being. </b>Regardless of your location, we will provide you with a competitive array of benefits to support your overall well-being, from one-time work from home stipend to wellness allowance to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.</li>
<li><b>We reward our employees.</b> The salary range for this position is between based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.</li>
<li><b>We value diversity and inclusion.</b> We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.</li>
</ul>
<ul><li>This is a remote job.</li></ul>
<p><i>
#LI-Remote</i></p></div></div>

Technical Account Manager

EMOTION

<p></p><div><div><div><div>27 Aug 2025 we are seeking about New Technical Account Manager</div><div><b>
Role Overview</b></div><div>
We are looking for a motivated and experienced Technical Account Manager to join our</div><div>
team. The Technical Account Manager will serve as the bridge between our clients and</div><div>
technical teams, ensuring that client requirements are understood, projects run</div><div>
smoothly, and deliverables meet client expectations. This person will play a critical role</div><div>
in building strong, lasting relationships with our clients by providing exceptional support</div><div>
and guidance throughout the lifecycle of projects.</div><div><b><br>
Key Responsibilities</b></div><ul><li>Act as the primary point of contact for assigned clients, managing communications and</li></ul><div>
maintaining strong relationships.</div><ul><li>Understand client needs and translate them into actionable requirements for the design and</li></ul><div>
development teams.</div><ul><li>Coordinate project timelines, ensure milestones are met, and address any issues that arise.</li><li>Provide technical guidance to clients, helping them understand technical solutions and advising</li></ul><div>
on best practices.</div><ul><li>Ensure project delivery aligns with client goals, quality standards, and budget expectations.</li><li>Work closely with internal teams (designers, developers, testers) to ensure alignment with client</li></ul><div>
needs and smooth project progress.</div><ul><li>Identify opportunities for additional services or projects to support the client's business objectives.</li></ul><div><b><br>
Qualifications</b></div><ul><li>2+ years of experience in an account management or client-facing technical role, preferably in a</li></ul><div>
web and/or mobile design and development environment.</div><ul><li>Bachelor's degree in Computer Science or a relevant field.</li><li>Strong technical background with an understanding of web and mobile development</li></ul><div>
technologies.</div><ul><li>Excellent communication skills, with the ability to convey technical concepts in a way that</li></ul><div>
non-technical clients can understand.</div><ul><li>Proven ability to manage multiple projects and clients simultaneously.</li><li>Strong problem-solving skills and the ability to adapt to changing client requirements.</li><li>Ability to foster trust and confidence with clients through proactive engagement and transparent</li></ul><div>
communication.</div><div><b><br>
Nice to Have</b></div><ul><li>Experience working with project management tools like Jira, Trello, Bitrix, Basecamp or Asana...</li><li>Background in UI/UX design principles.</li><li>Knowledge of agile methodologies.</li></ul></div></div></div><p></p>

Univar Solutions

<div>
 <strong>
  A Place Where People Matter &ndash; Growing our People to Grow Our Business
  <br/>
  <br/>
 </strong>
 We&rsquo;re thrilled that you are exploring career opportunities where you can continue to make a positive difference every day to keep our communities healthy, fed, clean and safe.
 <br/>
 <br/>
 The Technical Account Manager, reporting to the Beauty &amp; Personal Care Business Manager, is the resource of the Commercial Area, which, in coordination with its reference Commercial Account Manager, follows, in terms of sales, promotion, maintenance and development, the Customers in your area for the Personal Care sector, as regards the purely technical aspects of the sale itself.
 <br/>
 <br/>
 <strong>
  Main Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop effective customer relationships and actively seek new product opportunities
  </li>
  <li>
   Prepare technical presentations on cosmetic formulations for the customer's R&amp;D department
  </li>
  <li>
   Support the customer's R&amp;D department at a technical level
  </li>
  <li>
   Visit customers on high-profitability projects, create relationships and reliability on a technical level
  </li>
  <li>
   Follow the sales cycle (proposals, samples, visits, etc.)
  </li>
  <li>
   Develop new perspectives proactively and monitor competitive activity
  </li>
  <li>
   Representing suppliers and exchanging market information effectively between the main trading partners, maintaining compliance standards
  </li>
  <li>
   Constantly monitor the market by mapping technological innovations, regulatory updates and reference legislation
  </li>
  <li>
   Keep the CRM system up to date, generating "Target Business Opportunities" that ensure growth.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Way of working
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Establish new relationships and maintain existing relationships with customers.
  </li>
  <li>
   Outline a clear picture of the market: customers, applications and competitors.
  </li>
  <li>
   Follow the market (products, opportunities, competitors, new suppliers, new customers, etc.)
  </li>
  <li>
   Identify potential markets in Italy for the assigned products.
  </li>
  <li>
   Research and identify potential customers for products or services.
  </li>
  <li>
   Visit potential and existing customers.
  </li>
  <li>
   Prepare presentations explaining products to customers and potential customers
  </li>
  <li>
   Manage and interpret customer needs.
  </li>
  <li>
   Offer after-sales support and technical services, solving customer problems.
  </li>
  <li>
   Provide technical documentation for the products.
  </li>
  <li>
   Collaborate with other sales team members and other technical experts.
  </li>
  <li>
   Support marketing by attending trade fairs, conferences and other marketing or technical events.
  </li>
  <li>
   Provide pre-sales technical assistance and product training.
  </li>
  <li>
   Participate in fairs and seminars to promote products or learn about developments in the sector.
  </li>
  <li>
   Stay informed on industry news and trends, products, competitors, existing and emerging technologies and on the latest developments of the product line
  </li>
  <li>
   Provide the sales team with technical support on specific product lines or projects, working closely with the product management team.
  </li>
  <li>
   Develop direct and close relationships with the customer's technical team to promote and develop the product portfolio
  </li>
  <li>
   Participate in training courses and seminars on suppliers to improve and update personal understanding of products and application experience
  </li>
  <li>
   Anticipate and effectively meet the needs of customers and suppliers, taking responsibility for their satisfaction and loyalty.
  </li>
  <li>
   Prepare Technical Web Seminars for Customers
  </li>
  <li>
   Ensure that the prospect of customers and suppliers is a driving force behind corporate decisions and activities.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Profile:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Chemical / scientific background (Degrees in Chemistry, CTF, Cosmetic Sciences and / or Cosmetological Sciences, Pharmacy);
  </li>
  <li>
   Knowledge of the Cosmetic market and of the reference raw materials;
  </li>
  <li>
   Commercial experience in the distribution of chemical, cosmetic and specialist products;
  </li>
  <li>
   Fluent English (written and spoken);
  </li>
  <li>
   Considerable predisposition to interpersonal relationships;
  </li>
  <li>
   Good communication skills;
  </li>
  <li>
   Strong negotiating skills;
  </li>
  <li>
   Ability to guide the customer to choose the most suitable product;
  </li>
  <li>
   Strong orientation towards achieving results;
  </li>
  <li>
   Operational autonomy, excellent planning and organization skills, ability to work by priority;
  </li>
  <li>
   Entrepreneurship in managing your area;
  </li>
  <li>
   Predisposition to work with different and inter-functional teams;
  </li>
  <li>
   Strong motivation, desire to get involved, curiosity, enthusiasm, open-mindedness and ability to work in a local and international context;
  </li>
  <li>
   Availability to travel.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  It takes people like you
 </strong>
 and a global network of more than 9,500 employees
 <strong>
  to build a company where the best people want to work.
  <br/>
  <br/>
 </strong>
 As a valued Univar Solutions employee, you understand that we are more than a distribution company. From delivering vital ingredients for food and nutrition, to helping keep drinking water safe, our company is dedicated to improving quality of life with our customers, suppliers and partners as
 <strong>
  we serve the world&rsquo;s most essential industries.
  <br/>
  <br/>
 </strong>
 <strong>
  We are committed to a diverse workforce and a culture of inclusion.
 </strong>
 Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee. Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities.
 <br/>
 <br/>
 Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification
</div>


ePlus inc.

<div>Overview:
<p>
As a Technical Account Manager (TAM), you will function as a customer advocate and trusted advisor resource for ePlus focusing on On-Premises Storage, Cloud Storage, and Data Center Managed Services offerings. You will be a key contributor in the onboarding, support services, adoption, training, and executive customer service briefing reviews. This is an individual contributor role, with focus on technical aspects of the program management for Customer accounts.</p>
Responsibilities:<p></p><h3 class="jobSectionHeader"><b><br>
YOUR IMPACT</b></h3><p></p><p>
The essential functions of this position include:</p><ul><li>
Deliver monthly and quarterly service business reviews to align business and technical goals across multiple stakeholders.</li><li>
Ownership of service onboarding, including understanding of expected client objectives, implementation of services, and documentation of ongoing support operations.</li><li>
Own the overall post-sales service delivery relationship with key customers with complete responsibility for Customer Experience (CX) within your accounts.</li><li>
You will be required to own and drive service value delivery, technical and CX issues management, escalations, and resolution.</li><li>
Establish yourself as a trusted advisor, advocate, and subject matter expert to support ePlus Managed Services offerings.</li><li>
Develop a deep understanding of ePlus Managed Service Center (MSC) and Managed Services offerings.</li><li>
Be proactive in highlighting and suggesting areas for improvement in the regional procedures, structure, reporting, etc.</li><li>
Propose ideas and solutions to help improve functional areas.</li><li>
Up to 25% travel to visit customers for Executive briefings as needed.</li><li>
Monitor and advise Customer on the service subscription usage for the assigned Customer accounts.</li></ul><p></p><h3 class="jobSectionHeader"><b>
QUALIFICATIONS</b></h3><p></p><ul><li>
3+ years&rsquo; experience in customer-facing, relationship management role. Prior experience in TAM, CSM, Professional Services, or Sales Engineering roles preferred.</li><li>
3+ years&rsquo; experience in enterprise data center and/or cloud environments with a strong understanding of technical account management and business critical application support</li><li>
Bachelor&rsquo;s Degree in Computer Science, Engineering or related field, or equivalent technical experience is required</li><li>
Excellent communication, project management, presentation, and problem-solving skills required with the ability to build trusted partner relationships.</li><li>
Ability to scale from technical engagements and guidance to mid-level IT management interaction.</li><li>
Ability to manage multiple projects and tasks, determining project urgency and execute detailed action plans in collaboration with customers and stakeholders. Any of the following would be a bonus: ITIL, PMP, PMI, Six Sigma certifications, and/or any Enterprise Storage vendor certifications: Pure, NetApp, EMC/Dell, HP, or others.</li><li>
Written and verbal communication skills; including the ability to clearly articulate technical issues to both technical and non-technical audiences, and also explain the impact in business terms, reports and presentations to executives within Partner and Customer Organizations</li><li>
Demonstrated ability to handle critical issues, drive discussion and present internal and customer issues at the executive level</li><li>
Excellent oral, written, and presentation skills</li><li>
Strong attention to detail, technical analysis and reporting.</li><li>
Must be located in US to support periodic on-site customer visits as needed</li></ul><p></p><h3 class="jobSectionHeader"><b>
POSITION SPECIFICS</b></h3><p></p><p>
The initial base salary range for this position is expected to be between $100,000 and $130,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.</p><p><br>
ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. ePlus Benefits highlights can be viewed here.</p><p></p><p><br>
If hired, employee will be in an &ldquo;at-will position&rdquo; and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.</p><p></p><p><b><br>
Notice to Recruiting Agencies: </b>ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.
</p><p></p><h3 class="jobSectionHeader"><b>PHYSICAL REQUIREMENTS</b></h3><p></p><p>
While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.</p><p></p><p><br>
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.</p><p></p><h3 class="jobSectionHeader"><b>
CORPORATE VALUES</b></h3><p></p><p>
Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.</p><p>
Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.</p><p>
Work/life balance that supports our employees&rsquo; varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.</p><p>
Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.</p><p></p><h3 class="jobSectionHeader"><b>
COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING</b></h3><p></p><p>
We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.</p><p></p><p><br>
ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.</p><p>
#LI-AC1</p><p>
#IND1</p></div>

Cognite

<div>
 <strong>
  About Cognite
  <br/>
  <br/>
 </strong>
 Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging AI and data to unravel complex business challenges through our cutting-edge offerings including Cognite Atlas AI, an industrial agent workbench, and the Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms &amp; Cognite was recognized as 2024 Microsoft Energy and Resources Partner of the Year . In the realm of industrial digital transformation, we stand at the forefront, reshaping the future of Oil &amp; Gas, Chemicals, Pharma and other Manufacturing and Energy sectors. Join us in this venture where Ai and data meet ingenuity, and together, we forge the path to a smarter, more connected industrial future.
 <br/>
 <br/>
 <strong>
  Learn More About Cognite Here
  <br/>
  <br/>
 </strong>
 <strong>
  Cognite Product Tour 2024
  <br/>
  <br/>
 </strong>
 <strong>
  Cognite Product Tour 2023
  <br/>
  <br/>
 </strong>
 <strong>
  Data Contextualization Masterclass 2023
  <br/>
  <br/>
 </strong>
 <strong>
  Our values
  <br/>
  <br/>
 </strong>
 <strong>
  Impact
 </strong>
 : Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves.
 <br/>
 <br/>
 <strong>
  Ownership
 </strong>
 : Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success.
 <br/>
 <br/>
 <strong>
  Relentless
 </strong>
 : Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth.
 <br/>
 <br/>
 <strong>
  Cognite Global Strategic Services
  <br/>
  <br/>
 </strong>
 Services is the Scaling Engine of Cognite. TAMs are a key lever in that engine.
 <br/>
 <br/>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 At Cognite, Technical Account Managers (TAMs) are trusted advisors responsible for helping strategic customers realize tangible value from Cognite Data Fusion (CDF) and accelerate scalable outcomes. They play a central role in delivering on our Scaling Engine ethos; collaborating across Services, Product, Engineering, and Account Teams to ensure our technology is deployed with excellence, adopted with purpose, and expanded with value.
 <br/>
 <br/>
 TAMs lead the technical relationship across the customer lifecycle: from validating architectural decisions during pre-sales, to supporting deployment and operationalization post-First Value, and ultimately co-owning technical alignment for expansion and renewal. They are also essential in enabling our partner ecosystem, ensuring solution integrity, and elevating the Cognite experience through feedback loops to Product and Customer Enablement.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Architect with Impact: Work with central customer IT teams to align on a target architecture for CDF across their enterprise and ensure fit within their ecosystem.
  </li>
  <li>
   Collaborate Across Pre-Sales and Field Engineering: Partner with Field Engineering and Solution Architects during pre-sales to ensure technical continuity into deployment.
  </li>
  <li>
   TAMs provide customer context and future-state alignment to help accelerate early value realization and ensure a strong post-sale handover.
  </li>
  <li>
   Deploy with Confidence: Guide secure solution deployments (IAM, networking, data pipelines), ensuring alignment with Cognite best practices and supportable design.
  </li>
  <li>
   Drive Value Realization: Partner with Customer Success, Services Delivery, and Value Engineering to align architecture and use case roadmap with customer business goals.
  </li>
  <li>
   Support Scalable Adoption: Co-develop adoption programs, facilitate end-user feedback loops, and support Enablement in scaling best practices across accounts.
  </li>
  <li>
   Identify and Surface Expansion Opportunities: Act as a trusted advisor who understands the customer's evolving needs and business priorities. While not responsible for direct sales, TAMs play a critical role in identifying new use cases and scaling opportunities that Customer Business Executives (CBEs) can engage on commercially.
  </li>
  <li>
   Catalyze Expansion: Provide technical insight to Account Management and CBEs to accelerate and de-risk expansion and renewal opportunities.
  </li>
  <li>
   Activate Partners: Collaborate with Solution Partners and validate technical quality of partner-delivered solutions for your assigned accounts.
  </li>
  <li>
   Close the Feedback Loop: Be the voice of the customer to Product and Engineering; especially around product limitations, roadmap priorities, and repeatability.
  </li>
  <li>
   Champion Cognite Culture: Model curiosity, empathy, and speed in cross-functional collaboration to bring out the best in our teams and our customers.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who You Are
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Data Engineering, Information Systems, Technology or related field. Masters preferred.
  </li>
  <li>
   5&ndash;12+ years of experience (TAM / Director level) in roles such as solution architect, data engineer, software developer, or enterprise architect.
  </li>
  <li>
   Exposure to and experience from the heavy asset industry related to Oil &amp; Gas, petrochemicals or energy is required
  </li>
  <li>
   Deep technical understanding of enterprise integration patterns, cloud architecture, data platforms, identity management, and networking security.
  </li>
  <li>
   Hands-on experience with tools like Git, CI/CD pipelines, deployment automation, and DevOps workflows.
  </li>
  <li>
   Strong familiarity with industrial source systems, time-series data, OT/IT integration; especially in O&amp;G, Manufacturing, or Power &amp; Utilities, preferred.
  </li>
  <li>
   Demonstrated ability to engage and coach technical stakeholders across seniority levels with credibility and clarity.
  </li>
  <li>
   Experience facilitating technical workshops, co-design sessions, and escalation management with enterprise customers.
  </li>
  <li>
   Comfortable operating in matrixed, fast-moving SaaS environments where shared success and trust are key currencies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Traits That Will Help You Be Successful
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You are structured, detailed, and value operational excellence.
  </li>
  <li>
   You embrace a DevOps mindset and believe in scalable, supportable design.
  </li>
  <li>
   You take initiative and follow through on commitments.
  </li>
  <li>
   You believe in shared success and bring positive energy to collaboration.
  </li>
  <li>
   You are passionate about Cognite&rsquo;s mission &mdash; and want to be part of a team that&rsquo;s building something bold.
  </li>
  <li>
   You want to have fun while delivering world-class outcomes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  A snapshot of our many perks and benefits as a Cogniter
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Join an organization of 70 different nationalities 🌐 with Diversity, Equality and Inclusion (DEI) in focus 🤝
  </li>
  <li>
   A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @ cognitedata 📷 to know more
  </li>
  <li>
   Flat structure with direct access to decision-makers, with minimal amount of bureaucracy
  </li>
  <li>
   Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries
  </li>
  <li>
   Join our HUB 🗣️ to be part of the conversation directly with Cogniters and our partners.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why choose Cognite? 🏆 🚀
  <br/>
  <br/>
 </strong>
 Join us in making a real and lasting impact in one of the most exciting and fastest-growing new software companies in the world. We have repeatedly demonstrated that digital transformation, when anchored on strong DataOps, drives business value and sustainability for clients and allows front-line workers, as well as domain experts, to make better decisions every single day. We were recognized as one of CNBC's top global enterprise technology startups powering digital transformation ! And just recently, Frost &amp; Sullivan named Cognite a Technology Innovation Leader ! 🥇 Most recently Cognite Data Fusion&reg; Achieved Industry First DNV Compliance for Digital Twins 🥇
 <br/>
 <br/>
 <strong>
  Apply today!
  <br/>
  <br/>
 </strong>
 If you're excited about the opportunity to work at Cognite and make a difference in the tech industry, we encourage you to apply today! We welcome candidates of all backgrounds and identities to join our team. Please do not hesitate to contact our Talent Acquisition team with any questions -
 <br/>
 <br/>
 We encourage you to follow us on Cognite LinkedIn ; we post all our openings there.
</div>


Viasat

<div>About us:
<div>
One team. Global challenges. Infinite opportunities. At Viasat, we&rsquo;re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We&rsquo;re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.</div>
What you'll do:
<div>
The Technical Account Manager will be the technical liaison with leading regional airlines on a day to day basis, from Contract award, through to contract sunsetting.</div><br>
<p></p>
The day-to-day:
<ul><li>Provide business, technical IFC/ IFE product knowledge in support of post sales activities in order to ensure customer satisfaction</li><li>
Address product related questions and technical challenges</li><li>
Educate aviation customers on how existing and new IFC product features and functionality work</li><li>
Generate periodic service performance reports and monitor service metrics to ensure optimal performance</li><li>
Act as the interface to Viasat&rsquo;s support organization so as to appropriately route customer requests and efficiently address escalations</li><li>
Partner with Business Development teams to build relationships with the aviation customer&rsquo;s decision makers, business contacts and influencers</li><li>
Ensure hardware and software defects are documented and tracked with appropriate tracking systems</li><li>
Ensure that tickets are resolved professionally and in a manner consistent with the contract</li><li>
Perform quarterly business reviews with the customer</li><li>
Play an active role on the customer deployment team during the service launch and stabilization period, and provides the primary technical support role for IFC production services</li><li>
Works with the customer to understand their technical needs for products and services identifying opportunities for Viasat</li><li>
Provides technical guidance, status, and leadership to the customer and internal teams for all account related activities</li><li>
Weekly / periodic technical interchange meetings, reporting / diagnostic technical information collection, sharing and communication</li></ul>
What you'll need:<br>
<div></div><ul><li>
Experience with a IFE/ IFC technical account management role</li><li>
Bachelor&rsquo;s Degree in Electrical Engineering, Computer Science or Computer Engineering</li><li>
Demonstrated experience managing aviation customer expectations and delivery scope</li><li>
Excellent interpersonal skills that build positive relationships with other team members</li><li>
Solid understanding of TCP/IP and Broadband networking concept</li><li>
Proficiency with Salesforce or equivalent ticketing system and reporting tools</li><li>
Ability to present complex technical material to a variety of audiences</li><li>
Understanding of the satellite communication system</li><li>
Willingness and ability to travel up to 25% within a week's notice</li></ul>
What will help you on the job:<br>
<div></div><ul><li>
Demonstrate the ability to lead multi-functional teams</li><li>
Comfortable with working in a diverse cultured environment</li></ul>
EEO statement:
<div>
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.</div></div><div></div>

Aviation Technical Account Manager

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 One team. Global challenges. Infinite opportunities. At Viasat, we&rsquo;re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We&rsquo;re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 The Technical Account Manager will be the technical liaison with leading regional airlines on a day to day basis, from Contract award, through to contract sunsetting.
 <br/>
 <br/>
 <strong>
  The day-to-day
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide business, technical IFC/ IFE product knowledge in support of post sales activities in order to ensure customer satisfaction
  </li>
  <li>
   Address product related questions and technical challenges
  </li>
  <li>
   Educate aviation customers on how existing and new IFC product features and functionality work
  </li>
  <li>
   Generate periodic service performance reports and monitor service metrics to ensure optimal performance
  </li>
  <li>
   Act as the interface to Viasat&rsquo;s support organization so as to appropriately route customer requests and efficiently address escalations
  </li>
  <li>
   Partner with Business Development teams to build relationships with the aviation customer&rsquo;s decision makers, business contacts and influencers
  </li>
  <li>
   Ensure hardware and software defects are documented and tracked with appropriate tracking systems
  </li>
  <li>
   Ensure that tickets are resolved professionally and in a manner consistent with the contract
  </li>
  <li>
   Perform quarterly business reviews with the customer
  </li>
  <li>
   Play an active role on the customer deployment team during the service launch and stabilization period, and provides the primary technical support role for IFC production services
  </li>
  <li>
   Works with the customer to understand their technical needs for products and services identifying opportunities for Viasat
  </li>
  <li>
   Provides technical guidance, status, and leadership to the customer and internal teams for all account related activities
  </li>
  <li>
   Weekly / periodic technical interchange meetings, reporting / diagnostic technical information collection, sharing and communication
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You'll Need
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with a IFE/ IFC technical account management role
  </li>
  <li>
   Bachelor&rsquo;s Degree in Electrical Engineering, Computer Science or Computer Engineering
  </li>
  <li>
   Demonstrated experience managing aviation customer expectations and delivery scope
  </li>
  <li>
   Excellent interpersonal skills that build positive relationships with other team members
  </li>
  <li>
   Solid understanding of TCP/IP and Broadband networking concept
  </li>
  <li>
   Proficiency with Salesforce or equivalent ticketing system and reporting tools
  </li>
  <li>
   Ability to present complex technical material to a variety of audiences
  </li>
  <li>
   Understanding of the satellite communication system
  </li>
  <li>
   Willingness and ability to travel up to 25% within a week's notice
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Will Help You On The Job
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Demonstrate the ability to lead multi-functional teams
  </li>
  <li>
   Comfortable with working in a diverse cultured environment
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  EEO Statement
  <br/>
  <br/>
 </strong>
 Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.
</div>


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