technical account representative

Brandon Associates

Company: PingCx (Ping Building Systems, Inc.)Position overview: The Technical Account Manager (TAM) will work closely with ourContractor and Service Provider clients to ensure they use PingCx effectively withintheir organizations. This involves proactive engagement with all assigned clients andensures successful engagement with the PingCx platform to help with Commissioningactivities. The TAM will also prepare for and conduct new-user training, project progressmeetings, and leadership business reviews with assigned clients to review performancemetrics. Lastly, the TAM will serve as the conduit between the client and ProductDevelopment teams, reporting bugs, defects, feature requests, and other productconcerns from the field.Key responsibilities: Account management: Build and maintain strong relationships with clients,understand their current workflows, goals, and needs, and help them deploy thePingCx platform within their organizations. Client onboarding: Guide new clients through the onboarding process, providetraining and support, and ensure a smooth integration into their workflows. Product training: Conduct training sessions and webinars to educate client&rsquo;scustomers on the features and benefits of the PingCx platform. Technical support: Provide timely and effective solutions to client issues,leveraging your knowledge of our products and working closely with our technicalteam. Client feedback: Gather and analyze Client feedback to identify areas forimprovement and work with our product team to enhance our offerings. Performance tracking: Monitor client usage and engagement metrics toproactively address any challenges and drive continued success. Renewals and upsells: Assist in contract renewals and identify opportunities forupselling additional features or services.Qualifications: Bachelor&rsquo;s degree in Engineering and/or significant experience in HVAC, BuildingAutomation, Facilities Management, Commissioning, or other related fields. 5+ years of experience in a technical, customer success, or accountmanagement role, preferably in Building Automation and Controls. Strong understanding of HVAC systems and controls. Niagara N4 certified and/or other system certifications. Excellent communication and interpersonal skills with the ability to build strongclient relationships. Problem-solving skills with a customer-centric approach. Proficiency in CRM software and other relevant tools. Ability to work independently and as part of a team in a fast-paced environment.What we offer: Competitive salary and benefits package. Opportunities for professional growth and development. A collaborative and innovative work environment. The chance to make a significant impact in a growing startup.About us: Ping Building Systems, Inc. is an emerging technology provider for the RealEstate community. We aim to help buildings automatically run at peak design conditionsby implementing the PingCx Lifecycle Commissioning &reg; platform. The commissioningprocess is crucial for verifying that all building systems are designed, installed, tested,and capable of operating in accordance with the owner&rsquo;s operational requirements. Ourgroundbreaking platform, PingCx, will redefine how Building Owners, Service Providers,and Design professionals commission systems throughout the lifecycle of theirbuildings.We&rsquo;re on a mission to make meaningful contributions to building energy efficiency byensuring systems operate as intended. So far, our technology has been deployedacross millions of sq ft across North America, and we plan to grow through multiplechannels and markets in 2026 and beyond.Ping Building Systems, Inc. is a subsidiary of Brandon Systems, Inc.Ping Building Systems, Inc. is an Equal Opportunity Employer.Pay: $120,000.00 - $150,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li><li>Work from home</li></ul>Work Location: Remote

Technical Account Manager

Axon

<div><div><h4 class="jobSectionHeader">Join Axon and be a Force for Good.</h4>

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. 
 
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.</div><h2 class="jobSectionHeader">
Your Impact</h2>

As a Technical Account Manager, you will be a key player in deploying and supporting Axon's software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most. 
 
 
<h2 class="jobSectionHeader">What You'll Do</h2>

Location: On-site in Wichita, KS at the Wichita Police Department 
Reports To: Manager of Technical Account Management Services
<ul>
<li>Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services.</li>
<li>Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.</li>
<li>Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.</li>
<li>Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements.</li>
<li>Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption.</li>
<li>Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience.</li>
<li>Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.</li>
<li>Training and Education: Provide advanced training and training documentation to agency staff on Axon's products and services, ensuring they are well-equipped to use the tools effectively.</li>
<li>Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.</li></ul> 

<h2 class="jobSectionHeader">
What You Bring
</h2><ul><li>Education: Bachelor's degree in business administration, computer science, or a related field, or equivalent experience.</li>
<li>Experience: 4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors.</li>
<li>Technical Expertise: Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.</li>
<li>Customer Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers.</li>
<li>Cross-Functional Collaboration: Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements.</li>
<li>Problem Solving: Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce.</li>
<li>Technical Skills: Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage.</li>
<li>Data Analytics and Reporting: Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights.</li>
<li>Flexibility: Willingness to work onsite with customers and be available outside of normal business hours for critical issues.</li>
<li>Compliance: Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion.</li>
<li>Advanced Technical Skills: Experience building custom dashboards, writing SQL queries, and using advanced analytics tools.</li>
<li>Experience in Public Safety: Previous experience supporting or working with public safety or law enforcement agencies.</li>
<li>Certifications: Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus.</li>
<li>Law Enforcement Systems: Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable.</li></ul> 

<h2 class="jobSectionHeader">
Benefits that Benefit You</h2>
<ul><li>Competitive salary and 401k with employer match</li>
<li>Discretionary paid time off</li>
<li>Paid parental leave for all</li>
<li>Medical, Dental, Vision plans</li>
<li>Fitness Programs</li>
<li>Emotional &amp; Mental Wellness support</li>
<li>Learning &amp; Development programs</li></ul> 
 
Benefits listed herein may vary depending on the nature of your employment and the location where you work 


#LI-Onsite<div>
Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent &mdash; regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances &mdash; and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.</div></div>

Software Technical Account Manager II - Wichita,KS

Orion Health

<div>Innovate With Purpose
Do you want to work for a company that is innovating and making a difference to the health and wellbeing of people all over the world? We&rsquo;re not about selling meaningless, unnecessary products for corporate profitability. You&rsquo;ll be working on technology that will revolutionise global health systems so that we can finally get the healthcare we all want - a basic human right. 
We like to think of ourselves as a community of start-ups where you can be your true, genuine self. Each of our product teams has the autonomy to decide how they operate and contribute towards our mission of providing each person with the right care at the right time and in the right place. 
Orion Health is excited to be expanding our galaxy by recruiting for a number of stellar individuals to join our team to help us deliver to our global customer base. If you want to climb aboard the rocketship and help us revolutionise global health systems, astronomical opportunities await.
Purpose
As the Technical Account Manager, you will oversee the delivery, reliability, and overall performance of services for a major Orion Health client based in Pennsylvania. You will ensure the successful maintenance, upgrades, and support of our software platforms while acting as a trusted client partner and key liaison between customers and internal engineering and operations teams.
Success looks like
You will work closely with Technical Operations, Engineering, and Service Operations teams to deliver high-quality service and continuously improve service delivery. Clients experience strong platform reliability and transparency, complex issues are addressed proactively, and service delivery processes continue to improve over time.
Business Unit
The Orion Health Operations group supports leading healthcare organizations by delivering reliable platforms, proactive problem-solving, and a strong focus on customer success.
This role reports to the VP, Delivery &amp; Operations USA.
Key Responsibilities
Client Relationship &amp; Technical Partnership<ul><li>
Build and maintain strong relationships with client stakeholders including technical leaders, architecture teams, and executive sponsors.
</li><li>Act as the primary point of contact for technical service delivery issues and escalations.
</li><li>Work with clients to understand their goals and translate them into service delivery plans and improvements.
</li><li>Lead regular service reviews, including discussions around platform health, incidents, and opportunities for improvement.
</li></ul>Service Delivery Oversight<ul><li>
Oversee the ongoing delivery of services including upgrades, integrations, monitoring, and support.
</li><li>Ensure services meet agreed performance, availability, and security expectations.
</li><li>Work with internal teams to improve visibility into system performance and operational metrics.
</li><li>Help coordinate platform or infrastructure changes to ensure minimal disruption to client services.
</li></ul>Incident &amp; Operational Management<ul><li>
Coordinate responses to major service incidents and help ensure issues are resolved quickly.
</li><li>Participate in change management processes to ensure updates are planned and communicated effectively.
</li><li>Support root cause analysis and help drive improvements to prevent recurring issues.
</li><li>Contribute to improving incident and operational processes.
</li></ul>Collaboration &amp; Continuous Improvement<ul><li>
Work closely with engineering, product, and infrastructure teams to resolve issues and improve service performance.
</li><li>Promote accountability, collaboration, and continuous improvement across teams.
</li><li>Help identify opportunities to improve service reliability and operational efficiency.
</li></ul>Risk &amp; Compliance<ul><li>
Identify potential service or operational risks and escalate when needed.
</li><li>Ensure services align with healthcare security, privacy, and compliance requirements.
</li><li>Support service reviews and improvement initiatives to maintain strong operational standards.
</li></ul>Behavioural and Technical Capabilities<ul><li>
Strong ability to understand technical systems and communicate effectively with both technical and business stakeholders.
</li><li>Excellent relationship management and communication skills.
</li><li>Strong problem-solving and analytical abilities.
</li><li>Comfortable managing multiple priorities and working in fast-paced environments.
</li></ul>Skills and Qualifications<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or a related field.
</li><li>7+ years of experience in technical account management, service delivery, technical operations, or similar roles.
</li><li>Experience working with enterprise software platforms and supporting customer environments.
</li><li>Familiarity with cloud platforms and modern software delivery practices is beneficial.
</li><li>Experience working in regulated industries such as healthcare is preferred.
</li><li>Certifications such as ITIL, PMP, or cloud certifications (AWS, Azure, GCP) are advantageous.</li></ul></div>

MERIPLEX

<div>The Technical Account Manager reports to a TAM Manager and is accountable for managing a set of assigned clients. This role acts as a virtual IT Manager to ensure clients&rsquo; documentation and SOPs are up to date, to align the client to the Meriplex technical standards, and to handle technical escalations. The position requires the ability to travel to client site and work from Meriplex office.

Key Responsibilities/ Duties:
<ul>
<li>Act as assigned client Subject Matter Technical Expert.</li>
<li>Take escalations to resolve issues and requests.</li>
<li>Accountable to maintain client network and systems documentation and SOP&rsquo;s.</li>
<li>Evaluate client technology landscape based on set standards.</li>
<li>Present and collaborate on client evaluations with vCIO and/or Client Success Managers.</li>
<li>Facilitate and drive client operational meetings.</li>
<li>Provide Meriplex other operations and sales team guidance and training on assigned clients.</li>
<li>Proactively review client metrics and KPI&rsquo;s. Identify service improvement opportunities for assigned clients by utilizing metrics and KPI&rsquo;s.</li>
<li>Sign off on client on-boarding project.</li>
<li>Track client product maintenance and end of life schedule.</li>
<li>Provide and support client in project management and delivery.</li>
<li>Assist with firmware and patch remediation.</li>
<li>Assist with client RCA delivery.</li>
<li>Track all time accurately in Meriplex PSA.</li>
<li>Be able to roadmap the client for future success.</li>
<li>Advance troubleshooting skills for all subject matter include but not limited to networking, virtualaztion, AD, powershell scripting, and cloud architecture.</li>
</ul>
Knowledge, Skills, Abilities, and Behaviors:
<ul>
<li>Exceptional interpersonal and communication skills.</li>
<li>Strategic thinker with strong analytical and problem-solving skills.</li>
<li>Respond promptly to client needs; meet commitments; exercise empathy; identify and anticipate needs.</li>
<li>Manage time efficiently, meet personal goals, and work effectively with other members of the team.</li>
<li>Familiar with:</li>
<li><ul><li>RMM Platform (Datto, Kaseya)</li>
<li>Windows Server</li>
<li>Microsoft Azure</li>
<li>VMware</li>
<li>AD, DNS, DHCP</li>
<li>Exchange 2010, 2013, 2016, 2019, Office365</li>
<li>Firewalls; Site to Site VPN tunnels; SSL VPN Setup</li>
<li>ConnectWise PSA software</li>
<li>Wireless Technologies</li>
<li>Experience with advanced troubleshooting server issues; performance, slowness, lockups, etc.</li>
<li>Login Scripts, Group Policies and Security Groups</li>
<li>Advanced network troubleshooting; connectivity, performance, disruption, etc.</li>
</ul></li>
</ul> Education/ Experience:
<ul><li>Bachelor&rsquo;s degree; or six-years related experience and/or training; or equivalent combination of education and experience. Must set example for organizational values in daily practice.</li>
<li>Ideally a minimum of 3 years&rsquo; experience working in an MSP</li>
<li>Skilled in document interpretation, both electronic and printed, such as service tickets, manuals, procedures and policy manuals. Ability to write clear correspondence in email and document format.</li>
<li>Adept in adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions and decimals.</li>
<li>Proven ability to make decisions quickly and under pressure. Ability to assist team members in solving complex problems.</li>
</ul>
Certifications:
<ul><li>Industry certifications such as MCSA, MCSE, CCNA, VMware VCA/VCP.</li>
</ul>
Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.</div>

AppSamurai

<div>
 &ldquo;The height of sophistication is simplicity.&rdquo; &mdash; Clare Boothe Luce
 
 
 Become a hero for the customers and fellow developers around the world as a subject matter expert on making the most out of Storyly during the integration process.
 
 
 At the center of customer success team, development team, and customers, the technical account manager helps new customers integrate SDKS smoothly and start using Storyly with ease while improving the integration processes.
 
 
 Who We Are
 
 
 Developed by AppSamurai, Storyly is the first mobile SDK in the world that democratizes the popular story format on all mobile apps. Trusted by some of the largest banks to telecom companies, some of the leading global brands, and hundreds of innovative apps, Storyly has grown tremendously since its launch in 2020.
 
 
 We are a VC backed TechStars company, and one of the top-rated companies in the Forbes&rsquo; America&rsquo;s Best Startup Employer in 2021. According to Financial Times &amp; Statista we are on the list of America's Fastest Growing Companies in 2021!
 
 
 We are growing internationally with teams located in Turkey, the UK, the US, Brazil, and beyond. Techstars, 500 Startups, 212 VC, and ACT trusted AppSamurai's vision to change the market. We have been recognized by numerous publications including VentureBeat, WIRED, and MMA.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Own of the SDK integration process by creating solid documentation, creating sample scenarios for support, and guiding developers with sample recipes about how to initialize the SDK
 </li>
 <li>
 Serve as a technical advisor and partner to clients, aiding in their understanding and utilization of our platform&rsquo;s capabilities
 </li>
 <li>
 Ensure that the customer is live with Storyly at the planned dates
 </li>
 <li>
 Reduce the number of the reoccurring issues, problems and bottlenecks related to integration and technical onboarding
 </li>
 <li>
 Acts as the primary point of contact for all technical questions and issues throughout onboarding
 </li>
 <li>
 Conducts technical kickoff meetings with each new customer to understand their app architecture and address integration-related questions
 </li>
 <li>
 Delivers tailored technical demos based on customer needs; prepares for these sessions in collaboration with the assigned Customer Success Manager
 </li>
 <li>
 Owns and maintains product documentation, ensuring clarity and completeness for first-time integrations
 </li>
 <li>
 Always search for new ways you can make our integration process more robust and make customers feel even more successful
 </li>
 <li>
 Creates recipes and sample code snippets for frequently used use cases
 </li>
 <li>
 Actively participates in all customer communication channels (Slack, WhatsApp groups, etc.) to support smooth closely with the product team about the documentations.
 </li>
 <li>
 Talks with the product team about the internal documentations.
 </li>
 <li>
 Creates public documentation based on internal documentations (prepared by product team) Public Documentations - Sample Codes KPI First integration/onboarding customers tickets.
 </li>
 <li>
 Tracks why is this first-integration task/ticket and informs Support Engineer as the customers go live.
 
 
 
 </li>
 </ul>
 
 Who You Are:
 
 
 
 <ul>
 <li>
 You have an Engineering degree in Software Development, Computer Science, or other related fields or equivalent experience in mobile industry
 </li>
 <li>
 You have at least 5 years of experience in mobile space, technical-sales experience is a plus
 </li>
 <li>
 You are natural problem-solver with an analytical mind
 </li>
 <li>
 You have a technical mindset and an excellent understanding of technical drawings
 </li>
 <li>
 You are great communicator with the ability to explain complex topics in a simple way with excellent command of English at native or professional level
 </li>
 <li>
 You enjoy working in international cross-functional teams
 </li>
 <li>
 You have an extensive know-how on web based content management platforms, mobile development ecosystem, and new technological improvements on mobile space
 
 
 
 </li>
 </ul>
 
 What's In It For You:
 
 
 
 <ul>
 <li>
 Create a network of highly specialized developers around the world as a subject matter expert
 </li>
 <li>
 A highly collaborative startup culture and structure working on global products
 </li>
 <li>
 Dedicated technology budget for remote work
 </li>
 <li>
 Dedicated self-development training budget
 </li>
 <li>
 Private complementary health policy that covers all family members
 </li>
 <li>
 A dedicated stock option plan in the USA as a shareholder based on personal development and contribution
 </li>
 <li>
 Be part of a team dedicated to improving each other personally and professionally
 </li>
 <li>
 Gain first-hand mobile marketing and technology experience in one of the fastest-growing industries
 </li>
 <li>
 A formal training curriculum that covers the entire mobile advertising ecosystem
 </li>
 <li>
 Weekly community training sessions presented by co-workers for co-workers
 
 </li>
 </ul>
</div>

Sardine

<div>
 
 
 Who we are:
 
 
 
 We are a leader in fraud prevention and AML compliance. Our platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. Today, over 300 banks, retailers, and fintechs worldwide use Sardine to stop identity fraud, payment fraud, account takeovers, and social engineering scams. We have raised $145M from world-class investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures.
 
 
 
 
 
 
 Our culture:
 
 
 <ul>
 <li>
 We have hubs in the Bay Area, NYC, Austin, and Toronto. However, we maintain a remote-first work culture. #WorkFromAnywhere
 </li>
 <li>
 We hire talented, self-motivated individuals with extreme ownership and high growth orientation.
 </li>
 <li>
 We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.
 </li>
 </ul>
 
 
 
 
 
 Location
 
 
 <ul>
 <li>
 Remote-Dubai, UAE
 </li>
 <li>
 From Home / Beach / Mountain / Cafe / Anywhere!
 </li>
 <li>
 We are a remote-first company with a globally distributed team. So you can find your productive zone and work from there.
 </li>
 </ul>
 
 
 
 
 
 About the Role:
 
 
 
 Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a result, we're building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow. This role is a combination of Account Manager and Solution Architect. You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services. In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products.
 
 
 
 
 
 
 What you&rsquo;ll be doing:
 
 
 <ul>
 <li>
 Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
 </li>
 <li>
 Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
 </li>
 <li>
 Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.
 </li>
 <li>
 Speak knowledgeably and advise on best practices relating to fraud and compliance
 </li>
 <li>
 Build, monitor, and communicate KPIs to clients.
 </li>
 <li>
 Provide strategic analysis and critical thinking as we plan long-term expansion.
 </li>
 <li>
 Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.
 </li>
 </ul>
 
 
 
 
 
 What you&rsquo;ll need:
 
 
 <ul>
 <li>
 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with a clear understanding of how customers integrate APIs
 </li>
 <li>
 Domain experience in fraud prevention, AML/KYC compliance, or financial crime risk &mdash; gained at a bank, fintech, payment processor, or fraud/compliance SaaS vendor operating in at least one of UAE, Singapore, or Australia
 </li>
 <li>
 Regulatory literacy across at least one primary market framework: CBUAE, DIFC/ADGM (UAE); MAS Notice 626, FATF recommendations (Singapore); AUSTRAC, AML/CTF Act, Scam Awareness Framework (Australia)
 </li>
 <li>
 Analytical skills that are second to none &mdash; you excel at number crunching and drawing insights; comfortable reading ML model outputs (confusion matrices, precision/recall, ROC curves), running SQL queries against fraud/transaction datasets, and back-testing rule changes against historical data
 </li>
 <li>
 Proficient in using business intelligence tools for fraud and compliance reporting
 </li>
 <li>
 Capable of translating complex strategies into actionable processes and outcomes &mdash; including structured root cause analysis (5 Whys, DMAIC) when customers experience fraud spikes or false positive surges
 </li>
 <li>
 A natural at building relationships and collaborating across CXOs, Head of Compliance, VP Engineering, and operational fraud analyst levels simultaneously
 </li>
 <li>
 Strong presentation skills for both virtual and in-person meetings with senior stakeholders across multiple cultural contexts
 </li>
 <li>
 Previous customer-facing experience with a technical product &mdash; you are comfortable owning escalations and driving structured remediation plans under pressure
 </li>
 <li>
 An exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders across time zones and regulatory environments
 </li>
 <li>
 You constantly think about ways to improve processes &mdash; you are not satisfied with "that's how we've always done it."
 </li>
 <li>
 You love making customers more efficient as much as we do!
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Nice to have:
 
 </li>
 <li>
 CAMS, CFE, or equivalent certification
 </li>
 <li>
 Experience with behavior biometrics, device intelligence, or identity verification platforms
 </li>
 <li>
 Familiarity with AML transaction monitoring systems
 </li>
 <li>
 Working knowledge of UAE's Aani instant payment system, Singapore's PayNow/FAST rails, or Australia's New Payments Platform (NPP/PayID)
 </li>
 <li>
 Exposure to Six Sigma, DMAIC, or Kaizen frameworks applied in fraud operations or analytics
 </li>
 <li>
 Language skills relevant to regional customers: Arabic (UAE), Mandarin or Bahasa (Singapore/SEA)
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Compensation:
 
 Base pay range of 295K-440K AED + bonus + equity with tremendous upside potential + Attractive benefits
 
 
 
 
 
 The compensation offered for this role will depend on various factors, including the candidate's location, qualifications, work history, and interview performance, and may differ from the stated range.
 
 
 
 
 
 
 Benefits we offer:
 
 
 <ul>
 <li>
 Generous compensation in cash and equity
 </li>
 <li>
 Early exercise for all options, including pre-vested
 </li>
 <li>
 Work from anywhere: Remote-first Culture
 </li>
 <li>
 Flexible paid time off and Year-end break
 </li>
 <li>
 Health insurance, dental, and vision coverage for employees and dependents -
 
 US and Canada specific
 
 </li>
 <li>
 4% matching in 401k / RRSP -
 
 US and Canada specific
 
 </li>
 <li>
 MacBook Pro delivered to your door
 </li>
 <li>
 One-time stipend to set up a home office &mdash; desk, chair, screen, etc.
 </li>
 <li>
 Monthly meal stipend
 </li>
 <li>
 Monthly social meet-up stipend
 </li>
 <li>
 Annual health and wellness stipend
 </li>
 <li>
 Annual Learning stipend
 </li>
 </ul>
 
 
 
 
 Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.
 
 
 
 
 
 
 To learn more about how we process your personal information and your rights in regards to your personal information as an applicant and Sardine employee, please visit our Applicant and Worker Privacy Notice.
 
 
</div>

UNM Hospital

<div>The UNM Medical Group, Inc. is hiring for an Account Operations Tech 3 to join our AR &amp; Denials department. This opportunity is a full-time day shift opening located in Albuquerque, New Mexico. Hybrid position-selected candidate must have a permanent address and live in New Mexico or be willing to relocate to New Mexico.
Minimum $41,305 - Midpoint $51,621*
<ul><li>Salary is determined based on years of total relevant experience.</li></ul>
<ul><li>Salary is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE.</li></ul>
Summary
Under general supervision, performs a variety of complex functions to resolve involved billing problems and issues, and maintains appropriate ledgers. Researches and provides reports on resolved invoices. Performs complex analyses of patient accounts, patient payments, and remittance advices from third party payers; posts complex account adjustment, transfers, and other actions. Initiates correspondence to responsible parties or third party payers, as applicable. Provides day-to-day guidance and mentorship to lower level Patient Accounts Techs, as appropriate.
Minimum Job Requirements of an Account Operations Tech 3:
High school diploma or GED with at least 5 years of experience that is directly related to the duties and responsibilities specified. Completed degree from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis. Verification of education and licensure (if applicable) will be required if selected for hire.
Duties and Responsibilities of an Account Operations Tech 3:
<div><ul><li>Analyzes and investigates reimbursements from third party payors, such as Medicare, Champus, Medicaid, Salud, HMO's, and other payors, to determine if contracted amount has been allowed; researches and analyzes third party payor remittance documentation to determine priority of payment and application of adjustments.</li></ul>
<ul><li>Reconciles and applies changes to patient invoices and account to correct account issues; initiates inquiries, either by phone or in writing, to third party payors, and/or patients to resolve reimbursement and credit balance issues.</li></ul>
<ul><li>Responds to requests from third party payors and/or patients regarding reimbursement problems and issues.</li></ul>
<ul><li>Interacts with and advises internal staff regarding billing and documentation policies, procedures, and serves as liaison with other department representatives to resolve reimbursement and/or credit balance issues.</li></ul>
<ul><li>Prepares adjustment and refund request forms.</li></ul>
<ul><li>Collects, analyzes, and summarizes data for preparation of statistical reports; creates and maintains specified data files and logs, maintains computerized systems for collection and tracking of data, and assists in the preparation of reports.</li></ul>
<ul><li>Ensures strict confidentiality of patient medical and financial records, in compliance with federal and state patient privacy legislation.</li></ul>
<ul><li>Assists in departmental problem solving, project planning, and the development and execution of departmental goals and objectives.</li></ul>
<ul><li>May provide task-specific support and guidance to other techs, as appropriate.</li></ul>
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Why Join UNM Medical Group, Inc.?
Since our creation in 2007, our dynamic organization has continued to grow and form strong partnerships within the UNM Health system. Modern Healthcare recognizes UNMMG in their Best Places to Work recognition for 2025. We ASPIRE to incorporate the following values into all aspects of our culture and work: we always demonstrate an Attitude of Service with Positivity, Integrity and Respect as we strive for Excellence. We are dedicated to embracing and promoting diversity while fostering well-being across New Mexico through cultural humility and respect for everyone.
Benefits:
<ul><li>Competitive Salary &amp; Benefits: UNMMG provides a competitive salary along with a comprehensive benefits package.</li>
<li>Insurance Coverage: Includes medical, dental, vision, and life insurance.</li>
<li>Additional Perks: Offers tuition reimbursement, generous paid time off, and a 403b retirement plan for eligible employees.</li>
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Apply to our Account Operations Tech 3 opportunity with UNM Medical Group, Inc. and a recruiter will contact you shortly!</div>

Account Operations Tech 3

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