technical account representative

Supermicro

<div>
 <strong>
  <strong>
   Job Req ID: 26186
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  About Supermicro
  <br/>
  <br/>
 </strong>
 Supermicro&reg; is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 The Technical Account Manager (TAM) plays a crucial role in ensuring customer satisfaction and retention within our Service team. This role focuses on nurturing and growing existing customer relationships by providing exceptional technical support, proactive guidance, and strategic account management. The TAM acts as a trusted advisor, understanding our customers' business needs and ensuring they maximize the value of our [product/service]. This position requires a blend of technical expertise, strong communication skills, and a passion for delivering outstanding customer service.
 <br/>
 <br/>
 <strong>
  Essential Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Relationship Management: Build and maintain strong, long-term relationships with key stakeholders within assigned customer accounts. Act as the primary point of contact for all technical and service-related inquiries.
  </li>
  <li>
   Technical Support &amp; Troubleshooting: Provide expert-level technical support to customers, troubleshooting issues, and escalating complex problems to appropriate internal teams as needed. Proactively identify and address potential technical challenges.
  </li>
  <li>
   Onboarding &amp; Training: Assist with customer onboarding, including training users on the proper use of our [product/service] and ensuring a smooth transition.
  </li>
  <li>
   Account Growth: Identify opportunities for account growth within existing customer base, working closely with sales and other relevant teams to expand product adoption and upselling.
  </li>
  <li>
   Customer Advocacy: Act as the voice of the customer within the company, gathering feedback and advocating for their needs to product development, engineering, and other internal teams.
  </li>
  <li>
   Performance Monitoring &amp; Reporting: Track key performance indicators (KPIs) related to customer satisfaction, retention, and service delivery. Prepare regular reports on account performance and identify areas for improvement.
  </li>
  <li>
   Proactive Communication: Maintain regular communication with customers, providing updates on product developments, best practices, and relevant industry news.
  </li>
  <li>
   Collaboration: Work closely with internal teams, including sales, engineering, product management, and customer success, to ensure a seamless customer experience.
  </li>
  <li>
   Documentation: Contribute to the development and maintenance of technical documentation, knowledge bases, and FAQs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in a technical field (e.g., Computer Science, Engineering, Information Technology) or equivalent practical experience.
  </li>
  <li>
   Proven experience 1 in a technical account management, customer support, or technical sales role, preferably within the [industry] industry.
  </li>
  <li>
   Strong technical aptitude and understanding of [mention specific technologies, products, or services relevant to the role].
  </li>
  <li>
   Excellent communication, interpersonal, and presentation skills, both written and verbal.
  </li>
  <li>
   Ability to build and maintain strong customer relationships.
  </li>
  <li>
   Strong problem-solving and analytical skills.
  </li>
  <li>
   Experience with CRM software (e.g., Salesforce) is a plus.
  </li>
  <li>
   Ability to work independently and as part of a team.
  </li>
  <li>
   Passion for delivering exceptional customer service.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   EEO Statement
   <br/>
   <br/>
  </strong>
 </strong>
 Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
</div>


Technical Account Manager

ALLSTAR TECHNOLOGY

<p><b>&quot;Technical Account Manager.&quot;</b></p><p>This person would act as the bridge between the development team and the client, handling day-to-day communication, monitoring feedback, and ensuring that technical requests are managed efficiently without requiring higher management direct involvement in every detail.</p><p><b>Responsibilities and Duties:</b></p><ul><li><b>Primary Point of Contact (POC):</b> Serve as the main point of contact for all technical communications between the client and the development team, ensuring timely and effective responses to inquiries, issues, and requests.</li><li><b>Project Monitoring:</b> Regularly monitor project management tools (e.g., PT, emails, Teams and Slack) for updates, feedback, and issues reported by the client, and ensure these are addressed promptly by the appropriate technical team members.</li><li><b>Team Coordination:</b> Work closely with the technical lead to discuss any technical challenges, relay client feedback, and ensure that the development team is aligned with the client's needs and expectations.</li><li><b>Availability: </b>Ensure consistent availability and diligence in tracking project updates. Collaborate closely with the development team to prepare prompt and accurate responses. Be mindful of US client working hours and ensure you are available to address any urgent matters during those times.</li><li><b>Issue Resolution:</b> Identify, prioritize, and coordinate the resolution of any issues or bugs reported by the client, working with the technical lead and the development team to provide solutions efficiently.</li><li><b>Client Communication:</b> Handle routine communications with the client, including responding to technical queries, providing updates on progress, and addressing any concerns. Escalate critical issues to you as needed.</li><li><b>Documentation and Reporting:</b> Maintain accurate records of all communications, decisions, and changes related to the project. Prepare reports or summaries as required to keep all stakeholders informed.</li><li><b>Continuous Improvement:</b> Proactively identify areas for improvement in communication, processes, and project management to enhance overall efficiency and client satisfaction.</li></ul><p><b>Qualifications:</b></p><ul><li>Strong background in technical project management or account management, preferably in a software development environment.</li><li>Excellent communication and interpersonal skills, with the ability to translate technical information for non-technical stakeholders.</li><li>Experience working with project management tools and collaboration platforms.</li><li>Strong problem-solving skills and the ability to work under pressure.</li><li>Ability to work closely with a technical team and understand complex technical issues.</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs100,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Technical Account Manager: 2 years (Preferred)</li></ul><p>Work Location: In person</p>

Avalara

<div>What You'll Do:
<ul><li>The Technical Account Manager role is a, high-visibility opportunity to work directly with Avalara's most important customers. If you're excited to combine technical depth with customer impact, we'd love to hear from you.</li><li>
You will report to the Senior Manager, Product Support.</li><li>
You will work from our office in Pune.</li></ul><p></p><p><b><br>
What You'll Do:</b></p><ul><li>
The Technical Account Manager (TAM) &ndash; E-Invoicing &amp; Live Reporting is an important member of Avalara's customer support organization, responsible for managing strategic enterprise relationships and ensuring compliance with local regulatory demands.</li><li>
You'll be the primary technical contact and escalation point for high-value customers using Avalara's E-Invoicing and Live Reporting (ELR) solutions.</li><li>
You'll deliver, expert technical support and customer experience, while being a trusted partner in helping customers meet complex regulatory requirements.</li><li>
You'll work with our teams across product, engineering, compliance, and support to resolve technical issues and advocate for your customers' needs.</li></ul>
What Your Responsibilities Will Be:
<p><b>
What Your Responsibilities Will Be:</b></p><ul><li>Be the primary technical advisor for assigned enterprise accounts using Avalara's ELR solutions.</li><li>Ensure resolution of complex technical issues and escalations, meeting enterprise-level expectations for responsiveness and accuracy.</li><li>Troubleshoot integration challenges, API errors, platform behaviors, and data formatting issues (e.g. XML, UBL).</li><li>Manage technical case workload and provide regular customer updates with transparency and urgency.</li><li>Maintain detailed understanding of each customer's compliance requirements, technical environment, and integration architecture.</li><li>identify recurring issues and collaborate with our teams to guide improvements and reduce customer effort.</li><li>Represent customer needs internally and help prioritize development and compliance updates.</li><li>Create documentation and technical knowledge resources to reduce friction and improve support outcomes.</li><li>Stay current on changes in the e-invoicing regulatory landscape and Avalara's product roadmap.</li></ul><br>
<p></p>
What You'll Need to be Successful:
<p><b>
What You'll Need to Be Successful:</b></p><ul><li>Bring experience using AI and AI-related technologies, ready to excel in an AI-driven culture.</li><li>Apply AI every day to challenges&mdash;improving efficiency, contributing solutions, and for your team, us, and our customers.</li><li>Stay curious about new AI trends and best practices, and share what you learn so others can benefit too.</li><li>Have 3 years of experience in a technical support or technical account management role supporting enterprise or high-value SaaS customers.</li><li>Demonstrate experience establishing communication and engagement with prospects with senior technical and partners.</li><li>Show a ability to work through complex issues involving data formats, integrations, and platform behavior.</li><li>Excel at managing priorities, escalations, and in a high-accountability, customer-facing environment.</li><li>Bring hands-on troubleshooting experience using logs, tools, and data diagnostics.</li><li>Be comfortable working both independently and collaboratively across global teams</li></ul><p><b>
What Will Set You Apart:</b></p><ul><li>Experience with electronic invoicing systems such as PEPPOL, SAF-T, or similar.</li><li>Familiarity with RESTful APIs and structured data formats like XML, UBL, JSON.</li><li>Background in ERP platforms, tax compliance, FinTech, or accounting software.</li><li>Technical knowledge in SQL, networking, or data analytics.</li><li>Prior experience with Avalara's product suite or similar platforms.</li></ul><p><b>
What Success Is:</b></p><ul><li>You've built trusted relationships with assigned enterprise accounts and understand their technical environments.</li><li>You've resolved complex technical issues and guided integrations with confidence.</li><li>You've identified improvements that reduced customer effort and escalations.</li><li>You've acted as a internal advocate for your customers, influencing roadmap priorities based on real-world needs.</li></ul><p>
Who You Are</p><ul><li>You're motivated by helping customers solve complex technical and compliance problems.</li><li>You remain calm, and deliver with urgency.</li><li>You're comfortable speaking with developers, compliance leads, and executives alike.</li><li>You take ownership and &mdash; even when the path is difficult.</li><li>You enjoy learning to changing technical and regulatory landscapes.</li></ul>
Avalara is an AI-first Company:
<div>
AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.</div><ul><li><div>
You&rsquo;ll bring experience using AI and AI-related technologies, ready to thrive here.</div></li><li><div>
You&rsquo;ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.</div></li><li><div>
You&rsquo;ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.</div></li></ul>
How We'll Take Care of You:
<p>
Total Rewards</p><p>
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.</p><div></div><div><br>
Health &amp; Wellness<br>
Benefits vary by location but generally include private medical, life, and disability insurance.</div><div></div><div><br>
Inclusive culture and diversity<br>
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.</div><br>
<div></div>
What You Need To Know About Avalara:
<div>
We&rsquo;re defining the relationship between tax and tech.</div><div></div><div><br>
We&rsquo;ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we&rsquo;re not slowing down until we&rsquo;ve achieved our mission - to be part of every transaction in the world.</div><div></div><div><br>
We&rsquo;re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we&rsquo;ve designed, that empowers our people to win. We&rsquo;ve been different from day one. Join us, and your career will be too.</div><div></div><div><b><br>
We&rsquo;re An Equal Opportunity Employer</b></div><div>
Supporting diversity and inclusion is a cornerstone of our company &mdash; we don&rsquo;t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.</div></div>

Technical Account Manager – E-Invoicing & Live Reporting

Tanla Platforms

<div>
 <p>What you'll be responsible for?</p>
 <ul>
  <li>Partner with customers stakeholders to understand their goals, assess their capabilities and provide recommendations to help them accelerate the achievement of their business and technology objectives.</li>
  <li>Develop an understanding and knowledge of customer s products implementation and evangelize capabilities of Karix across all product lines</li>
  <li>Investigate and solve complex and long overdue problems faced by customers and forwarded by the customer support desk.</li>
  <li>Manage escalated customer complaints and their major incidents.</li>
  <li>Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business.</li>
  <li>Proactively identify risks to the customer achieving their stated business goals and working with the account team to provide new solutions.</li>
  <li>Deliver business value and innovation to a customer s business by understanding customer s key business challenges and potential for growth.</li>
  <li>Proactively communicate technical product changes and other relevant updates.</li>
 </ul>
 <p></p>
</div>
<div>
 <p>Why join us?</p>
 <ul>
  <li>We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture but the real perks are:</li>
  <li>Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.</li>
  <li>World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer.</li>
  <li>We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.<br>
  </li>
 </ul>
 <p> https://www.tanla.com </p>
 <p></p>
</div>

Mondia Media

<p> </p> <p>In this role you will serve as a key liaison between our customers and internal teams, ensuring seamless technical integration and support. You will build and maintain strong relationships with customers, helping them achieve their technical objectives while proactively addressing any challenges. In this role, you will oversee the end-to-end technical delivery process by collaborating closely with technical and product teams. Additionally, you will ensure providing the appropriate technical guidance during presales process. By fully owning the technical presales phase and delivering ongoing technical excellence, the TAM role ensures a seamless customer journey from presales to post-sales success.</p> <p> </p> <ul> <li>Fully own the technical presales phase, leading discovery sessions, product demonstrations, and solution alignment with potential customers. </li> </ul> <ul> <li>Develop and maintain strong, long-lasting relationships with assigned customer accounts. </li> </ul> <ul> <li>Act as the primary technical point of contact, addressing inquiries, escalations, and solution recommendations. </li> </ul> <ul> <li>Align our solutions with the customer s business objectives to ensure long-term success. </li> <li>Develop an in-depth understanding of Mondia products, integrations, and functionalities to provide expert guidance. </li> </ul> <ul> <li>Stay updated on industry trends, emerging technologies, and competitive landscapes. </li> </ul> <ul> <li>Offer insights to clients and partners on how to best utilize new and existing product features to maximize value. </li> <li>Identify and drive expansion opportunities within existing customer accounts. </li> </ul> <ul> <li>Work closely with technical delivery and planning teams to execute the commercial roadmap. </li> <li>Identify potential risks early and develop mitigation strategies to keep projects on track. </li> </ul> <ul> <li>Monitor service performance and proactively address technical issues, working closely with internal teams to resolve them efficiently. </li> </ul> <ul> <li>Track support requests to detect recurring issues and recommend product/service improvements. </li> </ul> <ul> <li>Track SLAs and act as focal point of escalation for any SLA breach for post live tickets </li> <li>Ensure clear and transparent communication with internal and external stakeholders regarding project status, updates, and potential roadblocks. </li> </ul> <ul> <li>Provide clients with periodic performance reviews/reporting to track and monitor service performance. </li> </ul> <ul> <li>Goven sign-off process before any service launch </li> <li>Maintain comprehensive documentation of requirements, technical solutions, and best practices. </li> </ul> <ul> <li>Identify and implement internal process improvements to enhance efficiency and service quality. </li> </ul> <ul> <li>Analyse customer product usage and performance metrics to identify optimization opportunities. </li> </ul>

Mura

<p><b>Job Summary</b><br/>We are seeking a dynamic and results-driven Sales Representative to join our team. The ideal candidate will excel in outside sales, business development, and account management, with a strong focus on B2B sales and territory management. This role involves engaging with clients, conducting product demos, and developing strategies to expand our market presence across various industries. The Sales Representative will play a key role in driving revenue growth through effective lead generation, customer service, and sales management.</p><p><b>Responsibilities</b></p><ul><li>Develop and execute strategic sales plans to target new business opportunities within assigned territories.</li><li>Manage existing client accounts to ensure customer satisfaction and foster long-term relationships.</li><li>Conduct product demonstrations and presentations tailored to client needs, highlighting features and benefits.</li><li>Generate leads through cold calling, networking, and market research to expand the customer base.</li><li>Negotiate contracts and close sales deals efficiently while maintaining profitability.</li><li>Utilize CRM software such as Salesforce to track sales activities, manage contacts, and analyze sales data.</li><li>Collaborate with marketing teams to develop campaigns that support business development efforts.</li><li>Upsell additional products or services to existing clients to maximize revenue potential.</li><li>Provide exceptional customer service by addressing client inquiries promptly and professionally.</li><li>Maintain detailed records of sales activities, customer interactions, and territory status for reporting purposes.</li></ul><p><b>Requirements</b></p><ul><li>Proven experience in outside sales, B2B sales, or technical sales with a strong understanding of territory management.</li><li>Familiarity with CRM software such as Salesforce or similar platforms for lead generation and account management.</li><li>Excellent negotiation, communication, and presentation skills with the ability to conduct effective product demos.</li><li>Strong analytical skills for market analysis and identifying new opportunities.</li><li>Ability to work independently with minimal supervision while managing multiple accounts simultaneously.</li><li>Knowledge of marketing strategies related to business development and retail sales is a plus.</li><li>Experience in inside sales or direct sales is advantageous but not mandatory.</li><li>Demonstrated ability in upselling, customer service excellence, and relationship building within diverse industries. Join our team as a Sales Representative to leverage your expertise in driving growth through innovative sales strategies and exceptional client engagement!</li></ul><p>Job Types: Full-time, Part-time</p><p>Application Question(s):</p><ul><li>this is a Salary+ Commission Job and the salary will be between 1,000 AED up to 3,000 + Commission </li><li>YOU WILL NOT BE PROVIDED WITH A RESEDANCY FROM THE COMPANY SO ITS BEST TO HAVE YOUR OWN ONE </li></ul><p>Experience:</p><ul><li>sales: 1 year (Required)</li></ul><p>Location:</p><ul><li>Dubai (Preferred)</li></ul>

Sales Representative

WESCO

Overview <p>As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and / or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.</p> Responsibilities <ul> <li>Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.</li> <li>Process payments for cash account customers.</li> <li>Research and resolve customer problems, acting as the customer liaison between other departments when necessary.</li> <li>Back-up support to sales counter with walk in and telephone inquiries.</li> </ul> Qualifications <ul> <li>High School Degree or Equivalent required</li> <li>Associates' Degree ( / College Diploma (Canada) preferred</li> <li>2-4 years of relevant experience</li> <li>Solid interpersonal skills that allow one to work effectively in a diverse working environment</li> <li>Able to effectively communicate both verbally and in writing</li> <li>Able to work well under pressure</li> <li>Strong attention to detail</li> <li>Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times</li> <li>Computer literate, including effective working skills of MS Word, Excel, and e-mail</li> </ul>

Representative - Customer Service

Search 10000+ Technical account representative jobs near you this November. New roles added regularly across leading industries. Apply today.

10000 technical account representative jobs NEAR_ME

Technical Account Manager

Technical Account Manager

Technical Account Manager – E-Invoicing & Live Reporting

Technical Account Manager

Technical Account Manager

Sales Representative

Representative - Customer Service