technical account representative

Convergint

<div>
 
 Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Technical Account Manager to join our amazing culture. As a Technical Account Manager, you are a part of a dynamic team that allows you to grow as Convergint grows.
 
 
 
 
 
 
 Who We Are:
 
 
 
 
 
 
 With 20-years of proven growth and exceptional performance, our mission is to be our customer&rsquo;s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
 
 
 
 
 
 
 Who You Are:
 
 
 
 
 
 
 You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You value a positive culture and embrace equal opportunity. You strive to be the best version of yourself at work and home. You want to grow with us and deliver results as an exceptional Technical Account Manager.
 
 
 
 
 
 
 What you will do with your expertise and our support
 
 :
 
 
 
 
 
 Responsible for all pre-sales activities pertaining their personal accounts and/or their local designated team&rsquo;s activities and management&ndash; this is inclusive of developing bids and integrated solutions, in collaboration with technical PM&rsquo;s &amp; Presales department. Presents to clients proposed solutions and manages clients&rsquo; expectations and requirements. Manage key accounts and develop them.
 
 
 
 
 
 
 KEY RESULTS AREAS (RESPONSIBILITIES):
 
 
 <ul>
 <li>
 Manages Presales personnel, monitoring their activities, providing support &amp; guidance when needed.
 </li>
 <li>
 Participates in sales calls with colleagues when needed
 </li>
 <li>
 Develops technical design and commercial pricing for the presales team
 </li>
 <li>
 Suggests discounts, margins, &amp; presentations of the presales team, and provide guidance on the same when needed
 </li>
 <li>
 Keeps records and organize reporting back the director on all presales activities
 </li>
 <li>
 Provides strategic feedback &amp; input on presales activities
 </li>
 <li>
 Organizes the presales team leaves &amp; vacations in coordination with HR department
 </li>
 <li>
 Participates in recruiting new presales personnel
 </li>
 <li>
 Monitors &amp; develop their own team
 </li>
 <li>
 Coordinates &amp; provide data on training requirements for their teams
 </li>
 <li>
 Coordinate with other departments on ongoing projects, bids, troubleshooting &amp; any activity that might require his/her input
 </li>
 <li>
 Be available for traveling, meeting new clients, and site surveying even in harsh conditions.
 </li>
 <li>
 Gets brief from client on required solution(s), gets any available documentation, contacts consultants (if applicable), conducts site visit if possible
 </li>
 <li>
 Opens new accounts &amp; establishes relationships with clients &amp; suppliers
 </li>
 <li>
 System design based on client&rsquo;s requirements &ndash; the design includes setting specification of hardware, software, technical drawings and IT infra-structure for the solution; might need to specify other requirements &ndash; that include power, mechanical and electrical requirements for the project execution.
 </li>
 <li>
 Commercial aspects of each project covering &ndash; production of BoQ, recommending optimal software and hardware and pricing of the same, negotiates with the client commercial and pricing terms,&hellip;
 </li>
 <li>
 Technical submittal of the solution in the form of technical and commercial bid/proposal
 </li>
 <li>
 Meeting with clients to clarify project dynamics, timelines, execution, planning, etc.
 </li>
 <li>
 Briefs PM on all aspects of the project and hands-over all documentation, client contacts and other aspects for commencement of the project execution.
 </li>
 <li>
 Interacts with the PM and client (as required) to ensure follow up on project execution and delivery
 </li>
 <li>
 Assists Auto-cad section in preparing final solution drawings
 </li>
 <li>
 Supports in any required business development with potential or repeat clients
 </li>
 <li>
 Manage key accounts and advise on their approach strategy.
 </li>
 <li>
 Provide feedback on the general performance of MVP inside key accounts
 </li>
 <li>
 Advise and implement action steps to maintain relationships and retain sales growth in key accounts
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATION
 
 
 
 
 
 <ul>
 <li>
 Bachelors of Engineering (Electronics or CS related) or BA in business or equivalent
 </li>
 <li>
 Master&rsquo;s Degree or vendor certifications are considered as advantageous
 </li>
 </ul>
 
 
 
 
 
 SPECIFIC SKILLS
 
 
 <ul>
 <li>
 Excellent Knowledge in the relevant markets
 </li>
 <li>
 Excellent Business Communication skills
 </li>
 <li>
 Languages (Specified per country &amp; Market)
 </li>
 <li>
 Technical knowledge in Security Industry, networking
 </li>
 <li>
 Presentable &amp; Dynamic
 </li>
 </ul>
 
 
 
 
 
 Working Conditions:
 
 
 
 
 
 <ul>
 <li>
 Frequent travel may be required (local, regional, and international).
 </li>
 <li>
 Flexibility to work across time zones based on global account locations.
 </li>
 </ul>
 
 
 
 
 
 WORK EXPERIENCE
 
 
 <ul>
 <li>
 Minimum 5 years&rsquo; experience in IT security solution design and execution
 </li>
 <li>
 Must have UAE Market experience; knowledge of GCC is advantageous
 </li>
 </ul>
 
 
</div>

Technical Account Manager

Dataiku

How you'll make an impact
<ul>
<li>Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan</li>
<li>Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks</li>
<li>Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team</li>
<li>Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing</li>
<li>Act as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas, including: <ul>
<li>Dataiku platform architecture and deployment</li>
<li>Platform operations and upgrades</li>
<li>Best practices for platform usage</li>
<li>Security, data management, and compute resources</li>
<li>ML-Ops, monitoring, and scaling strategies</li>
</ul>
</li>
<li>Assist clients in integrating the product into their systems and troubleshoot technical challenges</li>
<li>Capture client feedback and feature requests to inform the Product and Engineering teams</li>
<li>Advise client tech leaders on complementary technologies and long-term technical strategy.</li>
<li>Explore and support advanced use cases involving Dataiku, such as edge computing, deep learning, and MLOps</li>
</ul>
What you'll need to be successful
<ul>
<li>7+ years of experience in a customer-facing technical role</li>
<li>Strong communication and client relationship skills</li>
<li>Experience supporting both pre- and post-sales engagements</li>
<li>Proficiency in Linux system administration, including networking</li>
<li>Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM)</li>
<li>Hands-on experience with cloud platforms (AWS, Azure, GCP)</li>
<li>Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning</li>
<li>Familiarity with the Hadoop and/or Spark ecosystems</li>
</ul>
How you'll stand out
<ul>
<li>Experience with Python</li>
<li>Data-Science knowledge</li>
<li>Basic knowledge of Java</li>
<li>Familiarity with ML-Ops practices and tools</li>
</ul>

ClearGrid

As a Technical Account Manager at ClearGrid, you ll be an essential partner to our enterprise clients: understanding their business goals, streamlining onboarding, and optimizing their experience with our intelligent, data-centric solutions. You ll collaborate across engineering, product, and customer success, leveraging your technical savvy and client relationship skills to drive adoption, satisfaction, and innovation.

Key Responsibilities

<ul>
<li>Act as the primary day-to-day contact for enterprise clients, expertly managing all technical and operational touchpoints.</li>
<li>Lead client onboarding, solution implementation, and troubleshooting facilitating smooth integration with ClearGrid s AI-driven platforms and APIs.</li>
<li>Understand clients technical requirements, mapping them to ClearGrid s capabilities to ensure maximum value realization.</li>
<li>Partner with engineering and product teams to resolve complex integration issues, relay feature requests, and provide actionable client feedback.</li>
<li>Develop comprehensive product and integration documentation tailored to internal and client-facing needs.</li>
<li>Proactively monitor account health, usage, and performance identifying opportunities for clients to adopt new solutions and features.</li>
<li>Help shape customer success strategies, improving processes as our fast-growth startup evolves.</li>
<li>Represent the client s voice internally, influencing the product roadmap and contributing to a culture of continuous improvement.</li>
<li>Occasionally travel to client sites for launches, quarterly business reviews, or technical workshops as needed.</li>
</ul>

PASQAL

<div>About Pasqal
PASQAL designs and develops Quantum Processing Units (QPUs) and associated software tools.
 
 
Our innovative technology enables us to address use cases that are currently beyond the reach of the most powerful supercomputers; these cases can concern industrial application challenges as well as fundamental science needs.
 
 
In addition to the exceptional computing power they provide, QPUs are highly energy efficient and will contribute to a significant reduction in the carbon footprint of the HPC industry. 
Job Description
We are building a Saudi team of quantum enthusiasts dedicated to promoting PASQAL technology and educating the market on the power of neutral atom quantum computing.
As a Technical Account Manager for Aramco, you will be educating Aramco on PASQAL&rsquo;s unique portfolio of products and services. You will help to grow our commercial reach inside Aramco and into Saudi Arabia market and build new revenue streams. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction. As a T.A.M, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals. Ultimately, you should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships.
The position is based in Saudi Arabia.
Tasks 
<ul>
<li>Develop a strong connection with the technical experts and key stakeholders of the different entities of Aramco</li>
<li>Closely follow every technical discussion related to the ongoing projects in order to have a global view of the collaboration and activities</li>
<li>Advise Aramco as well as Pasqal teams (both technical and commercial side), handle the feedbacks and envision solutions proactively</li>
<li>Communicate PASQAL&rsquo;s unique value to both technical and non-technical audiences creating awareness for and interest in technology, products and services
</li><li>Use your excellent communication skills to cultivate strong relationships with Aramco</li>
<li>Ensure proper after-sales service
</li><li>Collaborate closely with the rest of the global commercial team to convert interest into more concrete commercial leads/customers.
</li><li>Participate in relevant conferences in the Middle East to meet target customers and animate PASQAL&rsquo;s booth.</li>
<li>Collaborate with our Product and R&amp;D team to build a deep understanding of our product and services</li>
<li>Collaborate with the marketing team to create and update marketing materials for Aramco and potential prosepct in the Middle East markets.</li>
<li>Report to the VP Sales on (weekly/monthly/quarterly) sales results</li>
<li>Stay up to date with new products/services and new pricing/payment plans</li>
<li>Customize product solutions to increase customer satisfaction</li>
<li>Participate actively in the region's different POCs</li>
<li>Interim Project Management for specifc Saudi Arabia project</li>
</ul><div>This list is non exhaustive.</div> 
About you<ul><li>Masters or PhD in quantum or a related field (physics, machine learning, etc.)</li><li>4+ years of work experience (private sector) in technical sales / as Technical Account Manager</li><li>External customer facing experience including executive level and C-Suite.</li><li>Ability to creatively explain and present complex concepts in an easy-to-understand manner to technical and non-technical audiences</li><li>Solid knowledge of the basic principles of quantum physics and quantum computing</li><li>Team spirit, ambitious, organized, pro-active, creative, self-driven</li><li>Able and willing to wear many hats in a fast-paced and constantly changing start-up environment</li><li>Arabic &amp; English: a perfect professional command is essential (written and oral).
</li><li>Experience working in a startup environment</li><li>Track record of achieving sales quotas</li><li>
</li><li>Understanding of sales performance metrics</li></ul> 
<ul>
</ul>
PASQAL is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, as inclusion and diversity are essential to achieving our mission. We encourage applications from all qualified candidates, regardless of gender, ethnicity, age, religion or sexual orientation.</div>

Technical Account Manager, Saudi Arabia W/M

<div>Overview:
<div>
This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.</div><div></div><div> 
&quot;DDN's A3I solutions are transforming the landscape of AI infrastructure.&quot; &ndash; IDC</div><div></div><div> 
&ldquo;The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments&rdquo; - Marc Hamilton, VP, Solutions Architecture &amp; Engineering | NVIDIA</div><div></div><div> 
DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence.</div><div></div><div> 
Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management.</div><div></div><div> 
Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage.</div>
Job Description:<div></div> 
DDN is looking for a Technical Account Manager - Major Accounts to provide leadership and build a highly effective and customer focused technical account team ensuring customer success.
 
This person will work directly with the customer to ensure success and overall account business continuity and enable, support, the customers site administrative and reliability engineering teams. This person and team will also interface directly with DDN Product Management, Support, Engineering and Field teams to establish requirements, document and deliver tested solutions, manage priorities with customer issues and develop reporting and feedback loops as required. This team member will be remote but will be required to travel for customer and DDN internal meetings. This role will focus on a small number of DDN accounts but could involve geographically dispersed locations globally.
Responsibilities:<ul><li>
Work closely with DDN Support, product Management, Engineering, Support and other shared resources to ensure the success and business continuity of an assigned customer account.
</li><li>Work to support project management, technical account management interfacing with the customers Site Reliability Engineering team (SRE).
</li><li>Define and document processes and best practices. Ensure they are communicated and followed.</li><li>
Be the operational focal point for a large, Globally distributed customer environment</li><li>
Manage customer requirements through engineering RFE development</li><li>
Drive operational efficiency through automation, documentation and project management.</li><li>
DevOps capabilities including writing and deploying customer scripts and tools</li><li>
Develop feedback loops with Project Management, Engineering and Field teams</li><li>
Familiar with industry standard technologies and methodologies with regard to configuration , deployment and monitoring</li><li>
Develop strategic plans with customers that include monitoring, .</li><li>
Work with customer teams to quickly identify and rectify issues</li><li>
Work along with pre-sales to develop customer solutions to solve the most challenging problems</li><li>
Lead daily, weekly, monthly meetings with customer and DDN resources as required</li><li>
Monitor and report Operational status and measure against project plan.</li><li>
Manage and track workload and requests. Prioritize the resolution of urgent requests with progress on longer term projects.</li><li>
Work with Engineering, Product Management and the Field engineering teams to translate customer requirements into RFEs</li></ul>
Required Skills:<ul><li>
8+ years&rsquo; technical experience working in a cross-functional environment.
</li><li>Strong leadership, planning, decision making and communication skills.</li><li>
Experience in leading large programs</li><li>
Ability to communicate with customer and DDN executive staff effectively</li><li>
Project management skills required and PMP or similar certification is a plus</li><li>
Experience developing and deploying scripts and tools</li><li>
Experience working in remote teams located around the globe.
</li><li>Experience developing documentation and procedures.
</li><li>Experience in managing heterogeneous hardware and software (servers, network, applications, file systems) environment projects preferred.
</li><li>Experience in AI/ML infrastructure management and operations at scale and in cloud environments</li><li>
Requires parallel filesystem knowledge (Exascaler, Lustre or GPFS)</li><li>
Large scale HPC/AI/ML system experience is a plus (compute, GPE, networking)</li><li>
Experience with Infiniband and Ethernet networking (configuration and troubleshooting)</li><li>
Linux Admin skills required</li><li>
Be available as needed for on call, and escalations</li></ul>
DDN:
<div>
DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:</div><div></div><div> 
Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.</div><div>
Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.</div><div>
Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.</div><div>
Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.</div><div></div> 
DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
#LI-Remote</div>

Group-IB

<div>
 
 Founded in 2003 and headquartered in Singapore, Group-IB is a leading creator of cybersecurity
 
 
 technologies to investigate, prevent, and fight digital crime. Combating cybercrime is in the company&rsquo;s DNA, shaping its technological capabilities to defend businesses, and citizens, and support law enforcement operations.
 
 
 
 
 
 Group-IB&rsquo;s Digital Crime Resistance Centers (DCRCs) are located in the Middle East, Europe, Central Asia, and Asia-Pacific to help critically analyze and promptly mitigate regional and country-specific threats. These mission-critical units help Group-IB strengthen its contribution to global cybercrime prevention and continually expand its threat-hunting capabilities.
 
 
 
 
 
 Each of us can help make the world a safer place. Join us!
 
 
 
 
 
 
 ABOUT THE ROLE:
 
 
 
 Group-IB Fraud Protection is an advanced solution designed to counteract the most sophisticated fraud schemes against an organization, regardless of the industry. Group-IB Fraud Protection helps you detect fraud schemes such as social engineering attacks (scam calls, phishing and email scams, etc.), user account fraud, payment fraud, malicious bot activity, web injections, mobile trojans, malware-related and credit frauds, and more.
 
 
 
 
 
 The Fraud Protection Business Unit is looking for a Technical Support Account Manager who will be part of the technical support team providing all technical services to customers. You will engage in project activities within the MEA market for Group-IB product &ndash; Fraud Protection. You'll act as an advocate and point of escalation for the customer, bridging communication between various departments within the company. Leveraging your understanding of company protocols and technical support processes.
 
 
 
 
 
 
 TASKS TO SOLVE:
 
 
 <ul>
 <li>
 Establishing and overseeing both internal and external project expectations, encompassing escalation procedures and communication protocols across all tiers of technical and managerial hierarchy.
 </li>
 <li>
 Respond to internal and external issues regarding Fraud Protection product; including, product usage, features, errors, and configuration.
 </li>
 <li>
 Log all requests in the service desk and be the main line of support to the customer.
 </li>
 <li>
 Write detailed problem reports for unanswered questions, product defects and post-mortem reports.
 </li>
 <li>
 Assist in identifying and reporting issues related to design, reliability, and maintenance.
 </li>
 <li>
 Work from the office or on customer sites as necessary to deliver the services.
 </li>
 <li>
 Collaborate with experts across technical departments.
 </li>
 <li>
 Act as a strategic technical advisor to customers on FP support related activities.
 </li>
 </ul>
 
 
 
 
 
 APPLY FOR THIS V ACANCY IF YOU HA VE THE FOLLOWING QUALIFICATIONS:
 
 
 <ul>
 <li>
 Minimum 1-year of relevant experience in technical support, development, solution engineering. Relevant support may also include designing test cases, software consulting.
 </li>
 <li>
 You are an excellent communicator, can articulate clear priorities, and gain support to pursue these developments.
 </li>
 <li>
 You have experience working cross-functionally to solve complex problems.
 </li>
 <li>
 A bachelor&rsquo;s degree in computer science or cybersecurity.
 </li>
 <li>
 Excellent organizational skills, ability to communicate clearly, and strong problem resolution skills
 </li>
 </ul>
 
 
 
 
 
 WHAT ELSE WE APPRECIATE IN OUR TEAM:
 
 
 <ul>
 <li>
 Knowledge of network technologies (TCP/IP).
 </li>
 <li>
 Linux/Unix system administration experience.
 </li>
 <li>
 Experience with Python/JavaScript/TypeScript or another programming language.
 </li>
 <li>
 Mobile development experience: Swift, Objective-C, Java, Flutter, React Native, etc.
 </li>
 <li>
 Experience working with RabbitMQ, Kafka and HTTP RESTful API services.
 </li>
 </ul>
 
 
 
 
 
 WHY CHOOSE GROUP-IB
 
 
 <ul>
 <li>
 
 Your happiness is important to us.
 
 We want every single team member to be happy.
 </li>
 <li>
 
 Continuing professional development.
 
 At Group-IB, you can choose from various paths to growth: progress as an expert, advance to a management position, try your hand in another department, relocate abroad, or launch a new business area at Group-IB.
 </li>
 <li>
 
 A team with extensive international expertise.
 
 Do you have experience but are looking for exciting challenges? By choosing us, you will be choosing complex tasks and continuously improving your skills in a fast-growing international company.
 </li>
 <li>
 
 Globally recognized technologies.
 
 Group-IB's members are located in 25 countries and our products and services are sold in 60 countries. What&rsquo;s more, Gartner, IDC, and Forrester have ranked our technologies among the best in their class. We work with over 450 international partners and about 500 clients.
 </li>
 <li>
 
 A culture created by each of us.
 
 Group-IB&rsquo;s employees speak many different languages and understand one another. We respect each other's beliefs, share common values, and strive toward the happiness of every employee.
 </li>
 <li>
 
 Economic stability.
 
 Group-IB's sustainable growth helps rapidly develop careers that would take years to progress as far as most other companies.
 </li>
 </ul>
 
 
 
 
 
 WHAT ELSE YOU SHOULD KNOW
 
 
 <ul>
 <li>
 
 Flexible schedule.
 
 Group-IB does not have fixed working hours. You choose your own schedule. We adhere to the principle advocated by Steve Jobs: &ldquo;We have to work not 12 hours, and head.&rdquo;
 </li>
 <li>
 
 Health.
 
 If anything goes wrong, don&rsquo;t worry &mdash; we offer health insurance.
 </li>
 <li>
 
 Certificates and training courses.
 
 Group-IB specialists hold over 1,000 professional certificates, including CEH, CISSP, OSCP, GIAC, MCFE, BSI, as well as some rare ones that would be a source of pride for experts in forensics, penetration testing, and reverse engineering worldwide. We have an incentive program that helps employees achieve certifications at the company's expense.
 </li>
 <li>
 
 Challenges.
 
 A wide selection of GIB programs helps you improve soft skills, gain new competencies, and receive monetary rewards.
 </li>
 <li>
 
 The initiative is rewarded.
 
 At Group-IB, you can bring your most daring ideas to life. The company encourages technical blogging, writing articles, building sports teams, and other creative activities.
 </li>
 </ul>
</div>

Mondia Group

<div>In this role you will serve as a key liaison between our customers and internal teams, ensuring seamless technical integration and support. You will build and maintain strong relationships with customers, helping them achieve their technical objectives while proactively addressing any challenges. In this role, you will oversee the end-to-end technical delivery process by collaborating closely with technical and product teams. Additionally, you will ensure providing the appropriate technical guidance during presales process. By fully owning the technical presales phase and delivering ongoing technical excellence, the TAM role ensures a seamless customer journey from presales to post-sales success.<ul><li>
Fully own the technical presales phase, leading discovery sessions, product demonstrations, and solution alignment with potential customers.</li><li>
Develop and maintain strong, long-lasting relationships with assigned customer accounts.</li><li>
Act as the primary technical point of contact, addressing inquiries, escalations, and solution recommendations.</li></ul><ul>
<li>Align our solutions with the customer&rsquo;s business objectives to ensure long-term success.</li>
<li>Develop an in-depth understanding of Mondia products, integrations, and functionalities to provide expert guidance.</li>
<li>Stay updated on industry trends, emerging technologies, and competitive landscapes.</li></ul><ul>
<li>Offer insights to clients and partners on how to best utilize new and existing product features to maximize value.</li>
<li>Identify and drive expansion opportunities within existing customer accounts.</li>
</ul><ul><li>Work closely with technical delivery and planning teams to execute the commercial roadmap.</li>
<li>Identify potential risks early and develop mitigation strategies to keep projects on track.</li>
<li>Monitor service performance and proactively address technical issues, working closely with internal teams to resolve them efficiently.</li><li>
Track support requests to detect recurring issues and recommend product/service improvements.</li></ul><ul>
<li>Track SLAs and act as focal point of escalation for any SLA breach for post live tickets</li>
<li>Ensure clear and transparent communication with internal and external stakeholders regarding project status, updates, and potential roadblocks.</li>
<li>Provide clients with periodic performance reviews/reporting to track and monitor service performance.</li></ul><ul>
<li>Goven sign-off process before any service launch</li>
<li>Maintain comprehensive documentation of requirements, technical solutions, and best practices.</li>
<li>Identify and implement internal process improvements to enhance efficiency and service quality.</li><li>
Analyse customer product usage and performance metrics to identify optimization opportunity</li></ul>
Requirements<ul>
<li>Bachelor&rsquo;s degree in a relevant field (e.g., Computer Science, information technology, Engineering).</li>
<li>Proven experience in technical account management, customer success, or technical operations.</li>
<li>Proven experience in managing external customers, matching the client&rsquo;s business requirements with product capabilities.</li>
<li>Deep understanding of alternative payment methods and mobile carrier billing space, with prior experience working on such products.</li>
<li>Full understanding of APIs with proven working experience in designing or Implementing APIs.</li>
<li>Solid technical knowledge for different database types, database design experience, complex query building.</li>
<li>Ability to work independently and as part of a cross-functional team.</li>
<li>Project management certificate Is a plus</li>
<li>Capable of working with Figma and similar tools to create mockups when needed.</li>
</ul>Benefits<ul>
<li>Opportunity to work for a dynamic international company with a flat hierarchical structure, where your voice matters and your impact is seen.</li>
<li>The company will contribute up to EUR 25 per month towards staff perks</li>
<li>A company bonus scheme applicable as per bonus scheme rules</li>
<li>EUR equivalent salaries paid in EGP</li>
<li>Opportunity to cross-border work</li></ul></div>

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