technical advisor

<div><p><b>Title:</b></p>
Technical Advisor - Piping<p></p><p><b>
KBR-AMCDE</b> is a leading engineering and project management services company in Saudi Arabia that provides FEED, Detailed Design, Procurement and Project Management Services to the Onshore and Offshore oil and gas markets. Due to the recent award of various prestigious project, we have exciting new opportunities for KSA National to join the team.</p><p>
At <b>KBR-AMCDE</b> you will be exposed to state-of-the-art technology, industry leading design and project management practice while delivering meaningful projects. Exposure to successful experienced co-workers, industry best practices, advanced technology and challenging projects makes <b>KBR-AMCDE</b> the ideal company providing opportunities for career growth and development.</p><p></p><p><b>
Job Description:</b></p><p></p><p>
Bachelor of Science in Mechanical Engineering, with a minimum 15 years&rsquo; experience in conceptual designs, FEED, and detailed designs of plants and facilities in the Oil &amp; Gas industry</p><p></p><p><b>
Key Responsibilities:</b></p><ul><li>
Lead and manage a team of piping engineers and designers.</li><li>
Oversee conceptual design, FEED, and detailed design phases for Oil &amp; Gas facilities.</li><li>
Ensure interdisciplinary coordination across engineering disciplines.</li><li>
Communicate effectively with clients and stakeholders.</li></ul><p></p><p><b>
Technical Expertise Required:</b></p><ul><li>
Extensive experience in piping design, including layout and materials.</li><li>
Strong knowledge of:<ul><li>
Plot plans and equipment layout</li><li>
Piping layout and material selection</li><li>
Process equipment fire water protection systems</li><li>
Drain systems philosophy</li></ul></li><li>
Min. 5 Years experience in Saudi Aramco Projects</li><li>
Should be familiar with Saudi Aramco standards and procedures</li></ul><p></p><p><b>
Skills &amp; Attributes:</b></p><ul><li>
Excellent communication and interpersonal skills.</li><li>
Proven leadership and team management capabilities.</li><li>
Broad understanding of interdisciplinary engineering activities.</li></ul></div><p></p>

Technical Advisor - Piping

Technical Advisor IV – Project Controls
<br><br>
ASRC Industrial, (“AIS”), and its Operating Companies will never ask job candidates for sensitive personal information (such as Social Security numbers, banking details, or payment of any kind) during the hiring process. If you receive unsolicited communications from individuals claiming to represent ASRC Industrial using non-official email addresses (e.g., not from @asrcindustrial.com), please report the message and do not engage. Official job postings can always be found on our website: asrcindustrial.com/careers/ or https://rsienv.applicantstack.com/x/openings
<br><br>
About RSI
<br><br>
RSI is a dynamic group of companies that has provided services to major federal clients and Fortune 500 engineering and construction companies since 1996. We have experience in complex, highly regulated markets providing environmental, nuclear, construction management, project delivery, and specialty professional services while maintaining an excellent safety record. We offer a full range of benefits including a generous PTO plan, paid holidays, medical, dental, vision, 401K (100% match up to 4% eligible compensation) and 100% immediate vesting, basic and supplemental life insurance, and short- and long-term disability.
<br><br>
RSI is headquartered in Oak Ridge, Tennessee, and is a wholly owned operating company of ASRC Industrial (AIS). AIS is a wholly owned operating company of Arctic Slope Regional Corporation (ASRC), an Alaska Native Corporation (ANC). Through ASRC, we are a certified Minority Business Enterprise (MBE) and Small Disadvantaged Business (SDB), and we also offer 8(a) options.
<br><br>
RSI is currently looking for a Technical Advisor IV – Project Controls. The ideal candidate must have excellent verbal and written communication skills. This position requires a candidate that can work independently and collaboratively, thrives on exceeding expectations, is highly organized, and is adept in working on multiple projects/initiatives simultaneously.
<br><br>
Primary Responsibilities
<br><br>
Your role will be in working with NNSA SRS (Savannah River Site) PMO under the direction of the RSI Program Manager. The mission of the PMO is to direct, administer and oversee the management, planning, technology development, design, construction, testing/commissioning and start-up of the government-owned, capital line-item projects at the Savannah River Site (SRS) safely within budget, schedule and quality requirements for the established Performance Baseline. You will assist NNSA PMO, IPT, Federal Project Directors and other NNSA Offices as needed with services to support management, technical and quality requirements necessary for the successful accomplishment of program and project roles, responsibilities, authorities and accountabilities in accomplishing their mission.
<br><br>
<ul>
<li>Review and analyze the Monthly Reports and associated Variance Report for validation and/or correction of cost and schedule performance.</li>
<li>Review and assess SR PMO systems, processes, procedures, and performance infrastructure to ensure effective IPT performance.</li>
<li>Provide and utilize management tools to evaluate cost and schedule performance such as Acumen Fuse, Claim Digger and others to provide the necessary management insight into potential project issues and conditions.</li>
<li>Conduct independent analyses of cost and schedule information and project control systems and processes, including the Earned Value Management System.</li>
<li>Develop and or support Independent Cost Estimates (ICE) and Independent Cost Reviews (ICR).</li>
<li>Develop and support cost loaded integrated project schedule (IPS) development and IPS Reviews.</li>
<li>Review, evaluate, and develop cost and price estimates and analyses for Request for Equitable Adjustments (REA). Develop independent scope, cost & schedule estimates in support of the FPD.</li>
<li>Deliverables for all items noted above include assessment plans and associated briefings and reports.</li>
<li>Provide or support the FPD and PMO in preparation and execution of the Project Change Control Board.</li>
</ul>
Job Knowledge/Qualifications/ Education
<br><br>
<ul>
<li>Must possess a degree in Engineering, Science, or related discipline. An advanced degree is a plus.</li>
<li>Must have a minimum of 20 years of directly relevant technical experience.</li>
<li>Must be considered a Subject Matter Expert throughout the DOE or Commercial Nuclear Complex</li>
<li>Experience must include a detailed history demonstrating the ability to resolve difficult technical issues to satisfactory and successful conclusion</li>
<li>Must demonstrate expert level knowledge of Earned Value Management System (EVMS) processes and requirements.</li>
<li>Must demonstrate expert level knowledge in project budget and cost management.</li>
<li>Must demonstrate knowledge of data analysis related to project controls oversight.</li>
<li>Knowledge of DOE projects and EVM systems and experience directly related to nuclear construction.</li>
<li>Experience with SRS is desired but not required.</li>
</ul>
Clearance and Health Regiments
<br><br>
<ul>
<li>Criminal Background Check</li>
<li>Pre-placement Drug Screening</li>
</ul>
EEO Statement
<br><br>
ASRC Industrial (AIS) and its operating companies affords equal opportunity in employment to all individuals regardless of race, color, religion, sex, age, national origin, pregnancy, familial status, disability status, veteran status, citizenship status, genetic information or any other characteristic protected under Federal, State or Local law. AIS is an Equal Opportunity Employer.

Technical Advisor IV - Savannah River Site, SC

<div><p>ECS is seeking an <b><i>ARPA-H Autonomous Robotics Healthcare Technical Advisor </i></b>to work in our <b><i>remote </i></b>office.
</p><p>Are you a passionate scientist with a background in biomedical research that supports R&amp;D initiatives through the delivery of expertise in your given field? Are you ready to support the Advanced Research Projects Agency for Health (ARPA-H) in their mission to accelerate better health outcomes for everyone by supporting complex and leading-edge R&amp;D projects designed to arrive at high-impact solutions to society's most challenging health problems?</p>
<p>
</p><p>ECS is seeking a talented and driven Robotics Engineer / Interdisciplinary Scientist Subject Matter Expert (SME) with a scientific and engineering technical background to join our team in support of ARPA-H. Under the leadership of a Program Manager, you will serve as a Systems, Engineering and Technical Assistance (SETA)&mdash;providing support and thought leadership for programs developing the future of affordable, safe autonomous robotic assistive devices for the elderly and disabled.
</p><p></p><p><b>In this role, you will perform the following SETA duties:</b></p>
<ul>
<li>Contribute to a multidisciplinary team building the future of affordable, safe autonomous robotic assistive devices for the elderly and disabled.</li>
<li>Provide subject matter expertise across all aspects of integrated robotics systems development and factors affecting operational deployment in direct human contact applications</li>
<li>Evaluate technical proposals for scientific merit and innovation. Provide feedback, organize reviewer comments, draft recommendations and project summaries, and presentation materials.</li>
<li>Perform market analyses, technical due diligence, and literature reviews and generate briefing documents summarizing technical topics related to application of autonomous mobile robots and exoskeletons to health care applications for the elderly and disabled.</li>
<li>Develop technical and administrative programmatic documentation on short timelines to communicate technical approach, progress, cost, schedule and risk for advanced robotics development efforts</li>
</ul>
<div><i>Salary Range: $100,000-$180,000</i></div>
<div>
General Description of Benefits</div>
Requirements:
<ul><li><b><i>Ph.D. in Electrical Engineering, Mechanical Engineering, Computer Science, Robotics, Biomedical Engineering, and other related disciplines with 2+ years' experience OR Masters in relevant disciplines with 5+ years experience.</i></b></li>
<li>Proficiency in programming languages such as Python, C++, Java, and MATLAB.</li>
<li>Expertise in circuit design, microcontrollers, and embedded systems for robotic systems</li>
<li>Experience with sensor/actuator integration and data fusion for simultaneous localization, mapping, and planning.</li>
<li>Familiarity with robotic operating systems for simulation, visualization, and communication between different components</li>
<li>Understanding of AI and ML techniques for developing intelligent behaviors and robotic decision-making processes</li>
<li>Experience with User-Centered Design for customer-needs-driven engineering development</li>
<li>Team-oriented with exceptional communication, writing, and organizational skills.</li>
<li>Prior experience supporting commercial innovation centers, university applied robotics centers, ARPA-like programs (e.g., DARPA, IARPA, APRA-E), or U.S. DoD advanced development programs is desired, but not required</li>
</ul>
<br>
Req Benefits:
<div>https://ecstech.com/careers/benefits/&quot;&gt;https://ecstech.com/careers/benefits/</div></div>

ARPA-H Autonomous Robotics Healthcare Technical Advisor

Quest Global

<div><b>Job Requirements<br>
</b><br>
<p>High Voltage Switchgear (for erection works):</p><div>
Technical Advisors are the personnel who give advisory services (instruction) to the representative engineers, foreman and workers of the end user of main contractor, for activities mentioned below a the site:<br>
<ul><li>Unpacking of the GIS as applicable</li><li>Material Checking and allocation at site after unpacking for smooth installation</li><li>Scheduling of each work activity (e.g. installation of each GIS nay, control cable laying etc.)</li><li>allocation of manpower and facilities line crane, power course etc. for each work activity depending on the installation process</li><li>Erection/assembling of GIS, setting of Cubicle, Control Cable laying, fabrication of gas piping, vacuuming and gas filling work</li><li>Normalization work of the GIS but not limited to related to GIS erection works</li></ul></div><p>
High Voltage Switchgear (for testing works):</p><div>
Technical Advisors are the personnel who give advisory services (instruction) to the representative engineers of the end user, assistant workers and/or testing engineers of the end user of main contractor, for activities mentioned below a the site:<br>
<ul><li>Scheduling of each work activity for testing works</li><li>SF6 Gas handling works(Evacuation and Gas Filling)</li><li>allocation of manpower and facilities for testing tools</li><li>Site testing of GIS electrical/mechanical test (Such as low voltage test, mechanical test, gas leakage test etc.) including of preparation of site test report</li><li>High voltage test etc. but not limited to GIS site testing works</li></ul></div><p>
High voltage Transformer (for erection works)</p><div>
Technical Advisors are the personnel who give advisory services (instruction) to the representative engineers of the end user, assistant workers and/or testing engineers of the end user of main contractor, for activities mentioned below a the site:<br>
<ul><li>Scheduling of each work activity for erection and installation works</li><li>Supervise for Transformer on base works and check of center of the transformer</li><li>Installation and assembly of Power Transformer</li><li>Handling of oil treatment equipment (and vacuum pump) for transformer main tank</li></ul>
But not limited to related to transformer installation works</div><p>
High voltage Transformer (for testing works)</p><div>
Technical Advisors are the personnel who give advisory services (instruction) to the representative engineers of the end user, assistant workers and/or testing engineers of the end user of main contractor, for activities mentioned below a the site:<br>
<ul><li>Scheduling of each work activity for testing works</li><li>Low voltage and mechanical/ electrical test of power transformers including site test report</li><li>Handling of site test equipment, But not limited to transformer testing works</li></ul></div><b><br>
Work Experience<br>
</b><br>
<p>Good interpersonal skill</p><p>
The personnel shall be able to communicate well in English</p><p>
Site experience</p></div><p></p>

Field Engineer Technical Advisor Switchgear/Transformer

Qualtrics

<div><div>At Qualtrics, we create software the world&rsquo;s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform&mdash;we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention&mdash;but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.<br>
<br>
When you join one of our teams, you&rsquo;ll be part of a nimble group that&rsquo;s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won&rsquo;t have to look to find growth opportunities&mdash;ready or not, they&rsquo;ll find you. From retail to government to healthcare, we&rsquo;re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that&rsquo;s work worth doing.</div>
<div></div>
<div><b>Principal, Technical Architect (Technical Advisor)</b></div>
<div></div>
<div><h3 class="jobSectionHeader"><b>Why We Have This Role</b></h3>
<p>
The Implementation Team at Qualtrics is the first point of contact for new clients, and the solutions we deliver set the foundation for a lasting partnership. We need a Technical Architect who can serve as a trusted advisor, understanding our clients' goals and challenges and then designing and recommending solutions. You&rsquo;ll be at the heart of the partnership, ensuring a smooth onboarding experience and working with internal teams to drive improvements and enhancements.</p>
<h3 class="jobSectionHeader"><b>
How You&rsquo;ll Find Success</b></h3>
<p>
The right person for this role will excel at these behaviors:</p>
<ul>
<li>Creative and Analytical Problem-Solving: You can design end-to-end solutions for enterprise programs that deliver important business outcomes for our clients by integrating Qualtrics functionality with external client systems.</li>
<li>Technical Acumen: You have deep knowledge of SAAS products, including their dependencies, risks, and limitations, and you can advise clients on best practices and design decisions.</li>
<li>Mentoring and Coaching: Guide team members through problem-solving and solution design. Mentor junior team members to accelerate their growth and development.</li>
<li>Effective Communication: You are a superb communicator who can manage relationships with senior technical and non-technical stakeholders.</li>
<li>Project Management: You can effectively juggle multiple project workstreams by proactively communicating and ruthlessly prioritizing.</li>
<li>Client Advocacy: You are passionate about providing a world-class experience for our clients and are an internal advocate for their needs.</li>
</ul><h3 class="jobSectionHeader"><b>How You&rsquo;ll Grow</b></h3>
<p>
In this role, you will have the opportunity to:</p>
<ul>
<li>Figure out how to deliver real value to our customers through our product.</li>
<li>Continually deepen your product knowledge and learn new technologies.</li>
<li>Guide and mentor team members through problem-solving and solution design.</li>
<li>Partner with Product Management and Engineering teams to solve implementation challenges and drive Product improvements.</li>
</ul><h3 class="jobSectionHeader"><b>Things You&rsquo;ll Do</b></h3>
<ul><li>Own the Technical Program: Fully design and own end-to-end product solutions and technical architecture for enterprise Experience Management programs. Partner with Engagement Managers to manage technical aspects of an implementation from beginning to end.</li>
<li>Be a Technical and Product SME: You will be who our clients and internal teams look to when they can&rsquo;t solve a problem themselves, or they need trusted advice in considering multiple options.</li>
<li>Support Sales and Product Teams: Help the sales team with large, complex deals and work with the product team to improve features.</li>
<li>Mitigate Risk: Foresee and plan for technical risks and limitations within enterprise programs.</li>
</ul><h3 class="jobSectionHeader"><b>What We&rsquo;re Looking For On Your Resume</b></h3>
<p>
We're looking for someone who has:</p>
<ul>
<li>Experience solving business problems with software solutions</li>
<li>Experience managing enterprise level projects with multiple workstreams</li>
<li>Experience designing end-to-end solutions for enterprise programs that integrate software platforms with external systems or applications.</li>
<li>Superb problem-solving and communication skills</li>
<li>Intermediate proficiency in Javascript and HTML/CSS (or similar programming languages) to design custom code solutions.</li>
<li>The skills needed to excel in this role are typically acquired over a 6-10 year career in technical, consulting, or client facing software/solution roles</li>
</ul><h3 class="jobSectionHeader"><b>What You Should Know About This Team</b></h3>
<ul><li>We establish the client relationship and set the tone for a successful partnership.</li>
<li>We are trusted advisors who listen carefully to our clients and recommend solutions to the challenges they face.</li>
<li>We're a fast-growing team that drives operational improvements and product enhancements based on client feedback.</li>
</ul><h3 class="jobSectionHeader"><b>Our Team&rsquo;s Favorite Perks and Benefits</b></h3><br>
<ul><li>Comprehensive benefits package including medical, dental, vision, life insurance, and wellness programs</li>
<li>Access to global and regional employee resource groups (Q-Groups) promoting diversity and inclusion</li>
<li>Regular team events, learning stipends, and a modern, collaborative office environment</li>
<li>Recognized for company culture, leadership, and diversity with multiple Best Places to Work awards</li>
<li>Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.</li>
<li>$1800 Experience bonus to be used for an &ldquo;Experience&rdquo; of your choosing</li>
<li>6 weeks parental leave for all parents, with an additional 6-8 weeks for birthing parents. Parents can also take advantage of our 4 week part-time transition period back to work.</li>
<li>Other parental benefits include fertility coverage of two cycles of fertility assistance, adoption assistance, cloud village daycare within walking distance of Provo office, Milk Stork for shipping breast milk home when you are traveling</li>
</ul>
</div><div></div><div><b>The Qualtrics Hybrid Work Model</b>: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.</div>
<div></div>
<div><i>Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.</i></div>
<div></div>
<div><i>Applicants in the United States of America have rights under Federal Employment Laws: </i><i>Family &amp; Medical Leave Act</i><i>,</i><i>Equal Opportunity Employment</i><i>,</i><i>Employee Polygraph Protection Act</i></div>
<div></div>
<div><i>Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.</i></div>
<div></div>
<div><i>Not finding a role that&rsquo;s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.</i></div></div>

Principal, Technical Architect (Technical Advisor, Customer Experience)

<div><div>At Qualtrics, we create software the world&rsquo;s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform&mdash;we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention&mdash;but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.<br>
<br>
When you join one of our teams, you&rsquo;ll be part of a nimble group that&rsquo;s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won&rsquo;t have to look to find growth opportunities&mdash;ready or not, they&rsquo;ll find you. From retail to government to healthcare, we&rsquo;re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that&rsquo;s work worth doing.</div>
<div></div>
<div><b>Principal, Technical Architect (Technical Advisor)</b></div>
<div></div>
<div><h3 class="jobSectionHeader"><b>Why We Have This Role</b></h3>
<p>
The Implementation Team at Qualtrics is the first point of contact for new clients, and the solutions we deliver set the foundation for a lasting partnership. We need a Technical Architect who can serve as a trusted advisor, understanding our clients' goals and challenges and then designing and recommending solutions. You&rsquo;ll be at the heart of the partnership, ensuring a smooth onboarding experience and working with internal teams to drive improvements and enhancements.</p>
<h3 class="jobSectionHeader"><b>
How You&rsquo;ll Find Success</b></h3>
<p>
The right person for this role will excel at these behaviors:</p>
<ul>
<li>Creative and Analytical Problem-Solving: You can design end-to-end solutions for enterprise programs that deliver important business outcomes for our clients by integrating Qualtrics functionality with external client systems.</li>
<li>Technical Acumen: You have deep knowledge of SAAS products, including their dependencies, risks, and limitations, and you can advise clients on best practices and design decisions.</li>
<li>Mentoring and Coaching: Guide team members through problem-solving and solution design. Mentor junior team members to accelerate their growth and development.</li>
<li>Effective Communication: You are a superb communicator who can manage relationships with senior technical and non-technical stakeholders.</li>
<li>Project Management: You can effectively juggle multiple project workstreams by proactively communicating and ruthlessly prioritizing.</li>
<li>Client Advocacy: You are passionate about providing a world-class experience for our clients and are an internal advocate for their needs.</li>
</ul><h3 class="jobSectionHeader"><b>How You&rsquo;ll Grow</b></h3>
<p>
In this role, you will have the opportunity to:</p>
<ul>
<li>Figure out how to deliver real value to our customers through our product.</li>
<li>Continually deepen your product knowledge and learn new technologies.</li>
<li>Guide and mentor team members through problem-solving and solution design.</li>
<li>Partner with Product Management and Engineering teams to solve implementation challenges and drive Product improvements.</li>
</ul><h3 class="jobSectionHeader"><b>Things You&rsquo;ll Do</b></h3>
<ul><li>Own the Technical Program: Fully design and own end-to-end product solutions and technical architecture for enterprise Experience Management programs. Partner with Engagement Managers to manage technical aspects of an implementation from beginning to end.</li>
<li>Be a Technical and Product SME: You will be who our clients and internal teams look to when they can&rsquo;t solve a problem themselves, or they need trusted advice in considering multiple options.</li>
<li>Support Sales and Product Teams: Help the sales team with large, complex deals and work with the product team to improve features.</li>
<li>Mitigate Risk: Foresee and plan for technical risks and limitations within enterprise programs.</li>
</ul><h3 class="jobSectionHeader"><b>What We&rsquo;re Looking For On Your Resume</b></h3>
<p>
We're looking for someone who has:</p>
<ul>
<li>Experience solving business problems with software solutions</li>
<li>Experience managing enterprise level projects with multiple workstreams</li>
<li>Experience designing end-to-end solutions for enterprise programs that integrate software platforms with external systems or applications.</li>
<li>Superb problem-solving and communication skills</li>
<li>Intermediate proficiency in Javascript and HTML/CSS (or similar programming languages) to design custom code solutions.</li>
<li>The skills needed to excel in this role are typically acquired over a 6-10 year career in technical, consulting, or client facing software/solution roles</li>
</ul><h3 class="jobSectionHeader"><b>What You Should Know About This Team</b></h3>
<ul><li>We establish the client relationship and set the tone for a successful partnership.</li>
<li>We are trusted advisors who listen carefully to our clients and recommend solutions to the challenges they face.</li>
<li>We're a fast-growing team that drives operational improvements and product enhancements based on client feedback.</li>
</ul><h3 class="jobSectionHeader"><b>Our Team&rsquo;s Favorite Perks and Benefits</b></h3><br>
<ul><li>Comprehensive benefits package including medical, dental, vision, life insurance, and wellness programs</li>
<li>Access to global and regional employee resource groups (Q-Groups) promoting diversity and inclusion</li>
<li>Regular team events, learning stipends, and a modern, collaborative office environment</li>
<li>Recognized for company culture, leadership, and diversity with multiple Best Places to Work awards</li>
<li>Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.</li>
<li>$1800 Experience bonus to be used for an &ldquo;Experience&rdquo; of your choosing</li>
<li>6 weeks parental leave for all parents, with an additional 6-8 weeks for birthing parents. Parents can also take advantage of our 4 week part-time transition period back to work.</li>
<li>Other parental benefits include fertility coverage of two cycles of fertility assistance, adoption assistance, cloud village daycare within walking distance of Provo office, Milk Stork for shipping breast milk home when you are traveling</li>
</ul>
</div><div></div><div><b>The Qualtrics Hybrid Work Model</b>: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.</div>
<div></div>
<div><i>Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.</i></div>
<div></div>
<div><i>Applicants in the United States of America have rights under Federal Employment Laws: </i><i>Family &amp; Medical Leave Act</i><i>,</i><i>Equal Opportunity Employment</i><i>,</i><i>Employee Polygraph Protection Act</i></div>
<div></div>
<div><i>Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.</i></div>
<div></div>
<div><i>Not finding a role that&rsquo;s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.</i></div><div><div><div><p><i>
For full-time positions</i>, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits.</p></div><div>
Washington State Annual Pay Transparency Range</div><div>
$141,000&mdash;$202,000 USD</div></div></div></div>

PURPOSE
<br><br>
The Technical Solutions Advisor is responsible for the functions necessary to perform analysis and troubleshooting via telephone, email, and web chats for voice, video, and internet services. The focus is on 100% customer satisfaction, demonstrated through talking and responding to customers, clients, contractors, and vendors about products and resolving their issues and/or problems. Technical Solutions Advisors are considered disaster recovery employees and, as such, may be required to work periodically from home and must meet requirements of the "Work at Home Call Center Policy." If the Technical Solutions Advisor meets corporate and departmental guidelines, this position qualifies for a work-from-home arrangement.
<br><br>
DUTIES AND RESPONSIBILITIES
<br><br>
<ul>
<li>Provide support to operations with day-to-day maintenance issues. Escalate real-time complex technical issues to the appropriate party only after exhausting all means of handling within and considering the company's financial impact.</li>
<li>Coordinate the clearance and correction of trouble for RF, IPTV, streaming video, internet access, fixed wireless, and telephone services.</li>
<li>Communicate with customers using in-depth interviews to solve service issues.</li>
<li>Work continuously on a task until completion or referral to third parties if appropriate. Follow up and be sure issues are resolved and the customer is satisfied.</li>
<li>Prioritize and manage several open issues via different media at one time.</li>
<li>Process trouble reports using appropriate systems with accurate documentation of customer interaction and the engagement of internal and external support teams as necessary.</li>
<li>Support new applications.</li>
<li>Communicate effectively with other Technical Solutions Advisors, departments, and customers regarding the disposition and status of trouble.</li>
<li>Identify and troubleshoot recurring problems to find permanent solutions.</li>
<li>Position EPB and our broadband partners as a provider of choice.</li>
<li>Available to work any assigned shift in a 24/7/365 call center work environment. Available to work at least 70% of the time when asked.</li>
</ul>
EDUCATION AND EXPERIENCE
<br><br>
<ul>
<li>Any combination of education and work experience equivalent to graduation from high school and/or any other combination of education, training, or experience that provides the required technical knowledge, skills, and abilities.</li>
<li>1 year of related experience or training in a technical environment.</li>
<li>Excellent customer service, oral written communication, interpersonal, problem-solving, and teamwork skills.</li>
<li>Working knowledge of standard residential hardware, including but not limited to residential-grade tablets, laptop/desktop hardware, video streaming technologies, smart TVs, security cameras, printer connectivity, etc.</li>
<li>Working knowledge of standard residential operating systems (current and recently obsolete), including Microsoft Windows, Apple OS, and various mobile OS</li>
<li>Microsoft Excel basic skill in cell formatting, simple equations, protecting cells and worksheets from accidental changes, and efficient data entry for repetitive action.</li>
<li>Other commonly used commercial products (including Microsoft Office), strong Microsoft Outlook skills.</li>
<li>Antivirus Software – familiarity with the function and operation of popular antivirus software suites.</li>
<li>Task-focused and capable of accepting interruptions, prioritizing changes, and completing tasks in a timely and detail-oriented manner.</li>
<li>Strong working knowledge of common technical issues to offer support when needed.</li>
</ul>
CERTIFICATIONS OTHER REQUIREMENTS
<br><br>
<ul>
<li>Possess and maintain a current, valid driver's license in state of residence and demonstrate safe and responsible operation of motor vehicles.</li>
<li>Task-focused and capable of accepting interruptions, prioritizing changes, and completing tasks in a timely and detail-oriented manner.</li>
<li>Self-motivated with a can-do attitude.</li>
<li>Ability to demonstrate professionalism and optimism via verbal communication with peers and end-users.</li>
<li>Ability to show technical knowledge through pre-employment assessments.</li>
<li>Ability to adapt to new procedures with minimal interruption.</li>
</ul>
PHYSICAL DEMANDS
<br><br>
<ul>
<li>The work environment typically represents a standard office setting.</li>
<li>Work day and night, including weekends.</li>
<li>Communicate effectively for long hours.</li>
</ul>
May perform other duties as assigned. All employees, under their job duties, should demonstrate the behaviors of Professional Empowerment and comply with all EPB policies, standards, and guidelines.
<br><br>
EPB provides electric and communications services, which are considered critical infrastructure by the Department of Homeland Security. This EPB job is essential to support this critical infrastructure and may be required to work onsite or in the field to maintain these services.
<br><br>
ABOUT THE SELECTION PROCESS
<br><br>
<b>Phase 1:</b> Apply at epb.com/careers.
<br><br>
<b>Phase 2:</b> Application evaluation by our recruiting team.
<br><br>
<b>Phase 3:</b> Phone conversation with recruiter and technical assessment.
<br><br>
<b>Phase 4:</b> Virtual panel interview with recruiter and hiring manager(s).
<br><br>
<b>Phase 5:</b> Offer extended, if selected.
<br><br>
<b>Phase 6:</b> Background Check Drug Screen.
<br><br>
BENEFITS
<br><br>
You’ll enjoy competitive compensation including outstanding benefits and perks that fit your life, including:
<br><br>
<ul>
<li>Health, Dental, Vision, and wellness plans for you and your family – including a free on-site health clinic and on-site exercise facilities</li>
<li>Educational assistance programs and programs centered on career development to help you reach your personal and career goals.</li>
<li>Funding a Financial savings program that helps you plan your future - 401K</li>
<li>Volunteer Opportunities</li>
</ul>


Technical Solutions Advisor

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