technical analyst

Energy Services Group

<div><div><div><p>We are seeking a detail‑oriented Land Data Analyst to support clients through the full lifecycle of land data migration and implementation. In this role, you will collaborate directly with clients to understand their land data, business processes, and system requirements. You will analyze complex land datasets, define clear conversion rules, and create source‑to‑target mapping documentation that guides accurate system migrations. This position also plays a key role in testing, quality assurance, and post‑implementation support to ensure data integrity and a smooth client experience. While this role has no direct supervisory responsibilities, it includes delivering training and offering guidance to team members during training sessions. Ideal candidates bring strong land management expertise, excellent communication skills, and the ability to manage multiple projects in a fast‑paced environment.</p><p></p><h3 class="jobSectionHeader"><b>
Position Responsibilities</b></h3><ul><li>
Work directly with clients to understand their land data and business requirements.</li><li>
Analyze land datasets and design standard conversion rules for migrations.</li><li>
Build source-to-target mapping documents that show how data will move from legacy systems.</li><li>
Write clear, concise documentation to support data conversion specialists and stakeholders.</li><li>
Participate in testing and quality assurance to ensure accurate, reliable data conversions.</li><li>
Provide technical support to clients during and after implementations.</li><li>
Build your knowledge of land terminology, industry practices, and software best practices.</li><li>
Partner with leadership to recommend and implement process improvements.</li></ul></div></div>
<div><h2 class="jobSectionHeader"><b>Requirements</b></h2><div><ul><li>
Associate degree or bachelor&rsquo;s degree preferred; equivalent combination of education and relevant experience will be considered.</li><li>
Ability to work on multiple projects at the same time in fast environment.</li><li>
Land management expertise (5+ years preferred).</li></ul></div></div></div>

Technical Analyst

Columbia Distributing Company

<div><div><p><b>Summary</b></p>
<p>
Our IT Technical Analyst provides exceptional technical customer service to our employees and vendors. They are the first point of contact for troubleshooting and diagnosing computer issues.</p>
<p><b>
Primary Responsibilities</b></p>
<ul>
<li>Provide excellent IT support to users via help desk and/or problem management software</li>
<li>Monitor and respond quickly to requests received through the IT helpdesk software</li>
<li>Utilize and manage company help desk solution to track and prioritize workload</li>
<li>Maintain inventory of all IT equipment, software, and software licenses</li>
<li>Perform timely workstation hardware and software upgrades as required</li>
<li>Handles the basic IT issues and problems, and refers more complex issues to higher-level staff</li>
<li>Assist with onboarding new employees/users with IT equipment and software</li>
<li>May provide leadership, coaching and/or mentoring to more junior staff</li>
<li>Demonstrate behaviors consistent with those of the Company's Core Values at all times</li>
<li>Complete all other tasks or projects as assigned</li>
</ul>
<p></p><p><b>Key Competencies</b></p>
<ul>
<li>Solid working knowledge of subject matter</li>
<li>Analytical skills</li>
<li>Excellent customer service and interpersonal skills</li>
<li>Troubleshooting and support skills</li>
<li>Ability to work independently while managing multiple tasks and meet deadlines</li>
<li>Excellent oral and written communication skills</li>
<li>Effective organizational and time management skills</li>
<li>Ability to develop strong relationships with internal and external customers</li>
</ul>
<p><b>People Management</b></p>
<p>
None</p>
<p><b>
Work Environment</b></p>
<p>
This job operates indoors with occasional travel to other locations.</p>
<p><b>
Physical Demands</b></p>
<ul>
<li>Lift/carry 20 lbs.</li>
<li>Ability to sit majority of shift</li>
<li>Work indoors</li>
</ul>
<p><b>Expected Hours of Work</b></p>
<p>
This is a full-time position. Days/hours of work vary and may include weekends and overtime as necessary.</p>
<p><b>
Travel</b></p>
<p>
Local travel only</p>
<p><b>
Required Education and Experience</b></p>
<ul>
<li>Associates degree</li>
<li>2 to 4 years of experience</li>
</ul>
<p></p><p><b>Preferred Education and Experience</b></p>
<ul>
<li>A+ Certificate</li>
<li>CCNA Certificate</li>
<li>ITIL Certificate</li>
</ul>
<div></div><div><b>Classification: </b>Non-Exempt</div>
<div><b>
Reports to: </b>IT Services Manager</div></div><br>
<br>
Req Benefits: Columbia Distributing offers a comprehensive benefits package for eligible employees, including medical, dental, and vision coverage, 24/7 virtual care, paid vacation, sick and holiday time, and a 401(k) plan with company match. Additional offerings inclu
<br>
Compensation: $23 - $25 per hour
<br>
Additional Details : Wilsonville, OR</div>

IT Technical Analyst

Medisolv Inc

<div><p><b>Why We Need You - The Mission</b></p><p>
Medisolv is a national leader in healthcare quality data management solutions for hospitals and providers. Its all-in-one quality management platform, ENCOR, helps healthcare organizations advance patient care by measuring and improving their performance on more than 500 national quality and safety measures, including those required by the Centers for Medicare and Medicaid, The Joint Commission, private payers, and state agencies. Medisolv now serves more than 1 ,800 hospitals and 15,000 providers nationwide. As part of a recent investment by Bessemer Venture Partners Forge in 2023, the company is undergoing a period of transformation and growth.</p><p>
Reporting to the Director of Customer Support, we are looking for someone who will play an integral part of Medisolv&rsquo;s support experience. This role is pivotal in maintaining customer trust and satisfaction. You will triage, investigate and resolve complex technical data related inquiries, ensuring customers receive timely, empathetic, and effective assistance. This role requires a strong understanding of cloud data platforms&mdash;including Snowflake and Amazon Web Services (AWS)&mdash;to effectively support Medisolv&rsquo;s data infrastructure and help customers navigate data-related challenges.</p><p><br>
</p><p><b>What You&rsquo;ll Be Doing / Who Thrives in This Role</b></p><p><b>
Customer Interaction &amp; Ticket Management</b></p><ul><li>
Respond to customers and internal inquiries across all channels (email, portal, chat) with professionalism and urgency.</li><li>
Investigate questions and issues across all Medisolv applications.</li><li>
Triage tickets to the appropriate team member or escalate complex issues (e.g., data mapping, load errors, procedure coding) to Data Management or Engineering.</li><li>
Monitor and update ticket status using HubSpot workflows and automation tools like Stopwatch.</li><li>
Resolve tickets within SLA timelines based on assigned priority.</li></ul><p><b>
Technical Support</b></p><ul><li>
Investigate electronic health record data-related issues across Snowflake and Databricks data platforms, with a focus on measure results and clinical code mapping (SNOMED, ICD-10, RXNORM) using SQL to investigate data anomalies, validate data loads, confirm row counts, and assess measure result impact.</li><li>
Update Medisolv&rsquo;s internal mapping tables as requested and approved by the Customer or CCSM.</li><li>
Validate customer clinical data mapping changes by writing and executing complex sql statements in Medisolv Snowflake and Databricks platforms to confirm accurate data transformation and measure result impact prior to deployment.</li><li>
Diagnose root causes of data pipeline and integration failures using knowledge of Snowflake (virtual warehouses, stages, data sharing) and AWS infrastructure (S3, Lambda, RDS, Glue).</li><li>
Support Medisolv&rsquo;s Snowflake data platform including assisting with query performance issues, data warehouse connectivity, role-based access controls (RBAC), and schema/table-level troubleshooting.</li><li>
Research and troubleshoot SFTP file upload/export issues, AWS S3 bucket configurations, IAM permissions, data transfer processes and cloud-based file storage integrations.</li><li>
Assist with general AWS infrastructure support including review of Cloudwatch logs, and Lambda execution errors for data pipeline failures and monitoring Glue job runs.</li><li>
Coordinate with Engineering on AWS infrastructure issues affecting customers, with an understanding of how AWS services interconnect within Medisolv's architecture.</li><li>
Prioritize work based on Submission Critical Status</li><li>
Monitor tickets escalated to Engineering and ensure timely follow-up</li></ul><p><b>
Workflow Coordination</b></p><ul><li>
Collaborate with Application Coordinators, CCSMs, Compliance Coordinators, Data Management, and Engineering teams to ensure seamless resolution of data and technical issues.</li><li>
Participate in daily ticket review meetings to assess progress, identify blockers, and align on priorities</li></ul><p><b>
Customer Education</b></p><ul><li>
Help customers understand application features and data validation processes, especially post-implementation. Guide customers on data access patterns within Snowflake and explain how AWS cloud infrastructure underpins Medisolv&rsquo;s data delivery pipeline.</li><li>
Advocate for customer empowerment through education and transparency using Knowledge Center articles when applicable.</li></ul><p><b>
What You'll Accomplish - Your Performance Objectives</b></p><p><br>
</p><p><b>In your first 30 days:</b></p><ul><li>
You will onboard and get to know the people, products and departments that make Medisolv run.</li><li>
Successfully complete onboarding and product training.</li><li>
Gain proficiency with internal systems, tools, and processes (e.g., CRM software, Snowflake data platform, AWS cloud services).</li><li>
Shadow experienced team members to understand customer interactions and best practices.</li><li>
Begin handling basic customer inquiries independently with guidance.</li></ul><p><b>
In your first 3 months, you will:</b></p><ul><li>
Achieve full proficiency in handling customer inquiries including responding to customers and internal inquiries via email, portal, and chat with professionalism and urgency.</li><li>
Maintain accurate and thorough documentation of customer interactions by monitoring and updating ticket statuses using HubSpot workflows and automation tools like Stopwatch.</li><li>
Meet or exceed key performance metrics, including first response time and customer satisfaction scores.</li><li>
Build strong collaborative relationships with team members and other departments.</li></ul><p><b>
In your first 6 months, you will:</b></p><ul><li>
Identify recurring customer issues and proactively suggest process improvements.</li><li>
Take ownership of more complex customer concerns, resolving them with minimal supervision.</li><li>
Act as a resource for newer team members, assisting with onboarding or training as needed.</li><li>
Begin contributing to knowledge base updates or customer support documentation, including creating resources on Snowflake and AWS-related topics relevant to Medisolv&rsquo;s platform.</li></ul><p><b>
In your first 12 months, you will:</b></p><ul><li>
Consistently exceed performance metrics and customer satisfaction goals.</li><li>
Take the lead in team initiatives aimed at enhancing the customer experience.</li><li>
Collaborate with other departments to advocate for customer-centric changes and innovations.</li><li>
Be recognized as a subject matter expert in customer support processes and tools, including Snowflake data platform operations and AWS cloud services as they relate to Medisolv&rsquo;s data infrastructure.</li></ul><p><b>
Who We're Looking For - The Competencies That Matter</b></p><p><b>
You are a doer</b>. You take initiative and enjoy driving tasks from inception to completion. You probably have a strong bias for action and may even become frustrated when things come to a stalemate. You use this frustration in a positive manner to drive towards a solution to move things forward.</p><p><b>
Collaborative</b>. You have empathy for your colleagues. You demonstrate and influence cross-functional collaboration within the company and seek out opportunities to build relationships with others even when difficult personalities or politics stood in the way.</p><p><b>
Flexibility</b>. You understand that at growth stage companies, things will evolve, and you may have to be flexible in your approach and in your expectations. You are open-minded and adapt well to changing environments as a company grows and scales.</p><p><b>
Growth Mindset.</b> You love a challenge. You are intellectually curious and love to figure out how things work. You have a diverse set of interests inside and outside of work. You can articulate areas where you have worked hard on improving yourself over time.</p><p>
Resilient. You embrace change. You are optimistic. It's not how many times you get knocked down, it's how many times you get up.</p><p><i>
Medisolv is committed to creating a diverse and inclusive workplace. We believe that diversity drives innovation, and we are dedicated to fostering an environment where all employees feel valued and respected.</i><br>
</p><p><i>Candidates must successfully complete a pre-employment background check and be legally authorized to work in the United States, as sponsorship is not available.</i></p></div>

Customer Care Technical Analyst

aQovia

<div><h2 class="jobSectionHeader"><b>Technical Analyst (EdTech / LMS)</b></h2><p><b>
Location:</b> Remote (Focus on Pakistan digital transformation initiatives)</p><p><b>
Company:</b> Aqovia</p><p><b>
Employment Type:</b> Full-Time</p><h3 class="jobSectionHeader"><b>
Why Join Aqovia?</b></h3><p>
We don&rsquo;t just build software; we engineer impact. Aqovia is an international technology firm and strategic incubator creating real-world value through AI, data, and bespoke software solutions. By joining us, you&rsquo;ll work within a dynamic ecosystem that spans EdTech, FinTech, and Healthcare, ensuring the work you do today shapes the industries of tomorrow.</p><h3 class="jobSectionHeader"><b>
The Role</b></h3><p>
We are seeking a <b>Technical Business Analyst</b> with specialised expertise in <b>EdTech and LMS ecosystems</b> to join our software engineering division.</p><p>
In this role, you will act as the critical bridge between academic workflows and technical implementation. You will support high-velocity development squads building expansive educational platforms and pivotal digital transformation initiatives in Pakistan, converting complex business needs into precise technical documentation and actionable user stories.</p><h3 class="jobSectionHeader"><b>
What You Will Do</b></h3><ul><li><p><b>
Requirements &amp; Architecture:</b> Elicit requirements and write precise user stories (with acceptance criteria and Gherkin scenarios) in Jira/Confluence.</p></li><li><p><b>
API Design:</b> Architect RESTful web APIs within an API-first framework, defining web service contracts using JSON Schema and OpenAPI/Swagger.</p></li><li><p><b>
System Integration:</b> Design integrations between Moodle, bespoke PHP/Laravel environments, and third-party systems (SIS, financial gateways).</p></li><li><p><b>
Data &amp; Process Modeling:</b> Model relational data structures and map complex system flows using BPMN and UML methodologies.</p></li><li><p><b>
Validation &amp; Testing:</b> Validate APIs using Postman and collaborate with QA and Product Owners to facilitate acceptance testing.</p></li></ul><h3 class="jobSectionHeader"><b>
What We Are Looking For</b></h3><h4 class="jobSectionHeader"><b>
Essential Criteria:</b></h4><ul><li><p><b>
Technical Analysis:</b> Solid commercial experience as a Technical Analyst delivering software solutions for Agile teams.</p></li><li><p><b>
API &amp; Web Standards:</b> Expert knowledge of REST APIs, HTTP protocols, authentication, and hands-on experience with Postman.</p></li><li><p><b>
Databases:</b> Strong SQL skills for complex data mapping and validating system integrity.</p></li><li><p><b>
Agile Frameworks:</b> Deep understanding of Scrum/Kanban, backlog refinement, and resolving requirement ambiguity.</p></li><li><p><b>
Documentation:</b> Proven ability to create clear system flows (BPMN/UML) and translate technical concepts for non-technical stakeholders.</p></li></ul><h4 class="jobSectionHeader"><b>
Highly Valued (Domain Specific):</b></h4><ul><li><p>
Deep understanding of <b>Moodle's</b> database schema and Web Services APIs.</p></li><li><p>
Familiarity with <b>PHP and Laravel</b> paradigms (MVC, Eloquent, routing).</p></li><li><p>
Knowledge of EdTech interoperability standards (<b>LTI, SCORM, xAPI</b>).</p></li><li><p>
Experience integrating tools like online proctoring or local payment gateways relevant to the Pakistani market.</p></li></ul><h3 class="jobSectionHeader"><b>
Our Commitment to Diversity</b></h3><p>
At Aqovia, we believe engineering excellence is driven by diverse viewpoints. We welcome candidates from all backgrounds&mdash;regardless of ethnicity, gender, or disability&mdash;and are committed to creating an inclusive environment where everyone can excel.</p><p><b>
Ready to shape the future of EdTech? Apply today.</b></p></div>

Technical Business Analyst - LMS/EdTech

Contour Software

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><div><div><p><b>
Division:</b></p></div><div><p>
Based in Australia, Auto-IT helps retail dealerships in the automotive, trucking, agriculture and construction equipment industries to operate and grow their business. It does this through the development and support of innovative and robust dealer management software systems (DMSs), distributor systems and other software solutions.</p></div><div><p>
As one of the largest DMS companies in Australasia, we&rsquo;ve delivered powerful systems to the market for over 40 years and work closely with all major OEMs and allied industry partners. You&rsquo;ll find our systems throughout Australia and New Zealand, plus the USA, Canada, South East Asia, Africa, Fiji and Mexico. Our offices are in Melbourne, Sydney, Kuala Lumpur, Bangkok, Bangalore and Wellington, plus channel partners in South Africa and Mexico.</p></div><p></p><div><p><b>
Division Link:</b> https://auto-it.com/</p></div><p></p><div><p><b>
Job </b><b>Responsibility:</b></p></div><div><p>
The scope of this role includes, but is not limited to, providing 1st and 2nd level support for the Auto-IT business and its customers, for providing installation and support of the Auto-IT web product suite, end users, incidents, problem and change management process and procedures.</p></div><p></p><div><p><b>
Key Duties and </b><b>Responsibilities:</b></p></div><div><ul><li><p>
Provide 1st and 2nd level support to the business and its customers</p></li></ul></div><div><ul><li><p>
Create new user and email accounts, password changes, MFA resets</p></li></ul></div><div><ul><li><p>
Monitor backup alerts and resolve any issues that arise with a view to incident reduction</p></li></ul></div><div><ul><li><p>
Monitor and resolve any endpoint protection (antivirus) issues</p></li></ul></div><div><ul><li><p>
Monitor firewall warnings/alerts and resolve</p></li></ul></div><div><ul><li><p>
Install, deploy and configure Auto-IT web applications and Web services endpoints using IIS</p></li></ul></div><div><ul><li><p>
Liaise with our customers or their third-party IT with the required firewall configurations</p></li></ul></div><div><ul><li><p>
Implement solutions, in conjunction with 3rd Level support &amp; Management, that meet the business / customer needs</p></li></ul></div><div><ul><li><p>
Provide level 2 support troubleshooting for issues related to web applications</p></li></ul></div><div><ul><li><p>
Undertake proactive system maintenance, troubleshooting, and reporting</p></li></ul></div><div><ul><li><p>
Provide assistance and guidance to end users, 3rd party vendors, and customers</p></li></ul></div><div><ul><li><p>
When required help monitor and maintain patching systems and server backups</p></li></ul></div></div><div><div><ul><li><p>
Administration of virtual server&rsquo;s environments, Storage Area Networks, server infrastructure, networks (LAN/WAN), Active Directory, Security etc.</p></li></ul></div><p></p><div><p><b>
Process Improvement</b></p></div><div><ul><li><p>
Develop and maintain detailed technical documentation for all web app deployment and configurations that Auto-IT develop and support</p></li></ul></div><div><ul><li><p>
Initiate and document detailed Technical Change Requests and Service Requests</p></li></ul></div><div><ul><li><p>
Maintain a working knowledge of Auto IT web applications, infrastructure architecture required for them and work proactively to identify improvements that support business requirements</p></li></ul></div><div><ul><li><p>
Incident Request Life Cycle, Continuously and actively monitor the Service Desk support queue, service calls and system alerts</p></li></ul></div><div><ul><li><p>
Ensure that all requests for assistance are logged within two business hours of being received</p></li></ul></div><p></p><div><p><b>
Incident Request Life Cycle</b></p></div><div><ul><li><p>
Escalate critical incidents where appropriate to Level 3 or Technical Services Manager in a timely fashion</p></li></ul></div><div><ul><li><p>
Raise, record, track and manage technical Incident Requests and Service Requests, from identification to closure.</p></li></ul></div><div><ul><li><p>
Adhere to Auto IT Change Management practice</p></li></ul></div><div><ul><li><p>
Maintain and contribute to the knowledge base for all changes, requests, problem, resolutions and technical documents etc.</p></li></ul></div><p></p><div><p><b>
Relationships</b></p></div><div><ul><li><p>
Reporting to the Technical Services manager</p></li></ul></div><div><ul><li><p>
Liaise with support teams to ensure procedures are followed and expectations are being met</p></li></ul></div><div><ul><li><p>
Liaise with third party vendors to ensure incidents are resolved within agreed SLAs</p></li></ul></div><div><ul><li><p>
Establish and maintain positive customer relationships where both parties are motivated to fulfil their respective obligations and successfully meet expectations in order to achieve a win-win outcome</p></li></ul></div><div><ul><li><p>
Build and maintain relationships with both Internal and External Auto IT customers</p></li></ul></div><p></p><div><p><b>
Other Duties and Activities</b></p></div><div><ul><li><p>
Adhere to all Auto IT Policies and Procedures.</p></li></ul></div></div><div><div><ul><li><p>
Provide up to date timely reporting when required</p></li></ul></div><div><ul><li><p>
Undertake other duties as required that are within skills and abilities of the post holder.</p></li></ul></div><div><ul><li><p>
Maintain a polite, sympathetic and at all times professional attitude when dealing with internal and external customers, whether it be in person, by phone or via electronic communication</p></li></ul></div><p></p><div><p><b>
Technical Competencies</b></p></div><div><ul><li><p>
Excellent written and verbal communication skills (essential)</p></li></ul></div><div><ul><li><p>
Willingness to take ownership of problems and investigate issues, identifying root causes, and see them through to resolution (essential)</p></li></ul></div><div><ul><li><p>
An understanding of Microsoft Active Directory, Group Policies, AD Sites &amp; Services</p></li></ul></div><div><ul><li><p>
An understanding of Microsoft Distributed File System</p></li></ul></div><div><ul><li><p>
Excellent knowledge of security best practises, e.g. Virus solutions, Firewall solutions (essential)</p></li></ul></div><div><ul><li><p>
Excellent knowledge of Backup solutions, backup devices, and configuration of both (essential)</p></li></ul></div><div><ul><li><p>
Knowledge of infrastructure architecture for small to large organisation (essential)</p></li></ul></div><div><ul><li><p>
Thorough understanding of the requirements of a tiered support structure (essential)</p></li></ul></div><div><ul><li><p>
Strong problem analysis skills (essential)</p></li></ul></div><div><ul><li><p>
Understanding of the ITIL framework for problem, change and release management</p></li></ul></div><p></p><div><p><b><br>
Qualifications</b><b> </b><b>(Education</b><b> </b><b>&amp; Experience</b><b>)</b><b>:</b></p></div><div><ul><li><p>
Experience in systems support (essential)</p></li></ul></div><div><ul><li><p>
Proven technical skills in some or all of the following:</p></li></ul></div><div><ul><li><p>
Microsoft Active Directory (Good Understanding)</p></li></ul></div><div><ul><li><p>
Office / Exchange 365 (Basic Understanding)</p></li></ul></div></div><div><div><ul><li><p>
Backup infrastructure (Basic Understanding)</p></li></ul></div><div><ul><li><p>
Virus control and security implementations (Basic Understanding)</p></li></ul></div><div><ul><li><p>
Microsoft IIS (Basic Understanding)</p></li></ul></div><div><ul><li><p>
Net Framework 4.0 / 4.5 or above (Basic Understanding)</p></li></ul></div><div><ul><li><p>
Basic understanding of firewall configurations</p></li></ul></div><div><ul><li><p>
Excellent written and verbal communication skills</p></li></ul></div><div><ul><li><p>
Excellent organisational and time management skills</p></li></ul></div><div><ul><li><p>
Excellent relationship building and interpersonal skills with the ability to interact with people at all levels</p></li></ul></div><div><ul><li><p>
An openness to new learning opportunities and the ability to adhere to process and follow defined procedures</p></li></ul></div><div><ul><li><p>
Willingness to take ownership of problems and investigate issues and see them through to completion</p></li></ul></div><div><ul><li><p>
Sound technical knowledge and experience with the ability to troubleshoot</p></li></ul></div><div><ul><li><p>
Demonstrated ability to work in demanding situations and prioritise work demands</p></li></ul></div><div><ul><li><p>
Strong problem analysis skills</p></li></ul></div><div><ul><li><p>
Ability to work effectively as part of a team, a Team player</p></li></ul></div><div><ul><li><p>
Flexibility and willingness to travel</p></li></ul></div><div><ul><li><p>
Can work with independently with little or minimal supervision</p></li></ul></div><div><ul><li><p>
Self-motivated, enthusiastic and proven fast learner</p></li></ul></div><div><ul><li><p>
Microsoft Certification would be an asset</p></li></ul></div><div><ul><li><p>
ITIL Foundations (would be an asset /Desirable)</p></li></ul></div></div><p></p><div><div><p><b><br>
Workshift</b><b>:</b></p></div><div><ul><li><p>
8:00 AM to 9:00 PM Australian Eastern Time JD (3 AM to 4 PM Pakistan Time)</p></li></ul></div></div><p><b>
Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

Technical Support Analyst

<div>:
<p><b>
Sr. Associate Technical Support Analyst (North Carolina Health Information Exchange)- Hybrid, Cary, North Carolina</b></p><p></p><p><br>
We&rsquo;re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.</p><p></p><p><br>
If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.</p><p></p><p><b><br>
About the job</b></p><p></p><p><br>
The Government Support and Consulting team is looking for a <b>Sr. Associate Technical Support Analyst</b> to provide Help Desk Support for the North Carolina Health Information Exchange (NC HIE) branded as NC HealthConnex&reg;. This role routinely leverages knowledge to resolve SAS customer/HIE participant issues related to 3rd party software systems utilized for the NC HealthConnex Clinical Portal, Direct Secure Messaging (DSM), NC*Notify, general usage and reporting.</p><p><br>
</p><p>This role will also Influence software and solution usage and will directly participate in Participant outreach on behalf of SAS and the NC HIE Authority.</p><p></p><p><b><br>
As a Sr. Associate Technical Support Analyst, you will:</b></p><ul><li>
Help Desk/Call Center Customer Support: Monday-Friday, Evening Shift (10:00am to 6:00pm ET)
</li><li>Provides customer and technical support to HIE customers/participants by taking telephone calls and emails on all product areas</li><li>
Assists with user credentialing and password resets</li><li>
Provides information on documented problems and focuses on resolving issues</li><li>
Actively communicates internally and externally while applying all HIPAA protected PII and PHI rules and policies</li><li>
Participates in the HIE auditing communication and remediation process</li><li>
Collaborates with experts across departments/divisions and escalates to the Production Support and project teams as needed</li><li>
Accurately documents details in the ticket tracking system during the entire track life cycle</li><li>
Communicates effectively with Customers/Participants and maintains proactive contact during all efforts</li><li>
Sets and manages expectations for both internal and external Customers</li><li>
Serves as an advocate and liaison between the user community and the rest of SAS/NC HIEA</li><li>
Participates in rotational, scheduled and shared after-hours on-call support (currently a monthly assignment with 0-1 calls per month)</li><li>
Keeps team members and leadership informed of problems, suggestions, general comments and concerns as appropriate</li><li>
Authors software usage, problem notes and Standard Operating Procedures</li><li>
Suggests, manages, and implements special projects to assist Production Support, users, or other departments/teams/divisions</li><li>
Solicits feedback on Help Desk/Technical Support services from peers and Participants</li><li>
Ensure all applicable security policies and processes are followed to support the organization's secure software development goals.</li><li>
Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.</li></ul><p><b>
Required Qualifications</b></p><br>
<p></p><ul><li>
Bachelor&rsquo;s degree in Computer Science, Engineering, Education, or related quantitative field or industry domain.
</li><li>2-4 years of relevant experience in software Help Desk/Technical Support, application usage training, software consulting, or supporting complex applications</li><li>
Equivalent combination of education, training, and relevant experience may be considered in place of the requirements stated above.</li><li>
An articulate professional with an understanding of Help Desk and Technical Support processes and
</li><li>Likes to resolve a wide range of issues in creative ways including workarounds and alternate solutions.</li><li>
Prior usage/understanding of CRM and defect ticketing systems such as JIRA and ServiceNow.</li><li>
Ability to work independently; receives minimal guidance on day-to-day work and new projects or assignments.</li><li>
Equivalent combination of related education, training and experience may be considered in place of the above qualifications.</li></ul><p></p><p><b><br>
Additional competencies, knowledge and skills</b></p><br>
<p></p><ul><li>
Collaborating: Working cooperatively with others to help a team or work group achieve goals
</li><li>Communication: Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.</li><li>
Customer Orientation: Placing a high priority on the internal or external customer&rsquo;s perspective when making decisions and taking action; implementing service practices that meet the customers&rsquo; and own organization&rsquo;s needs</li><li>
Experience, exposure to, or willingness to learn:</li><li><ul><li>
Healthcare processes, HCO applications, EMR/EHRs, HIPAA compliance, and clinical jargon.
</li><li>An HL7 integration engine (e.g., Intersystems Ensemble, Nextgen/Mirth, Rhapsody, Cloverleaf).</li><li>
SQL with the ability to perform queries for support purposes.</li><li>
HTTP, FTP, TLS, VPN connections</li></ul></li></ul><p></p><p><b><br>
World-class benefits</b></p><p>
Highlights include...</p><ul><li>
Comprehensive medical, prescription, dental and vision plans.</li><li>
Medical plan options include:</li><li><ul><li>
PPO with low annual deductible and copays.</li><li>
HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).</li></ul></li><li>
Onsite Health Care Center (HQ) that&rsquo;s free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!</li><li>
An industry-leading 401k plan.</li><li>
Tuition Assistance Program and programs and resources to support your development</li><li>
Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.</li><li>
Volunteer Time Off, parental leave and unlimited paid sick days.</li><li>
Generous childcare benefits for all full-time employees.</li></ul><p></p><p><b><br>
You are welcome here.</b></p><p></p><p><br>
At SAS, it&rsquo;s not about fitting into our culture &ndash; it&rsquo;s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.</p><p></p><p><b><br>
Additional Information:</b></p><p></p><p><br>
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more: Know Your Rights.</p><p></p><p><br>
Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.</p><p></p><p><i><br>
SAS only sends emails from verified &ldquo;sas.com&rdquo; email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact </i><i>Recruitingsupport@sas.com.</i></p><p></p><p><br>
Let's stay in touch! Join our Talent Community to stay up to date on company news, job updates and more.</p><p>
#SAS</p></div><div></div>

Sr Associate Technical Support Analyst, Medicaid

Rentschler Biopharma SE

<div></div><div><div><div><div><div><div>locations</div><div>
Milford, MA, United States</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Vollzeit</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Heute ausgeschrieben</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR2691</div></div></div></div></div></div><div><div><p><b>
Advancing medicine to save lives. Together.</b></p><p></p><p><br>
Thanks to many decades of experience and our passion for what we do, we make an essential contribution to the global availability of biopharmaceuticals, especially for patients with rare and serious diseases.</p><p><br>
</p><p>Rentschler Biopharma SE is a leading contract development and manufacturing organization (CDMO) focused exclusively on client projects. We offer customized full-service solutions for bioprocess development and the production of complex biopharmaceuticals. As a German family-owned company with an international footprint and global reach, we combine experts, expertise and years of experience to develop best-in-class solutions &ndash; together with our clients.</p><p>
Rentschler Biopharma has approximately 1,400 employees and is headquartered in Laupheim, Germany, with a site in Milford, MA, USA. In 2024, we joined the United Nations Global Compact, underlining our commitment to sustainability.</p><p><br>
</p><p>As an independent family-owned company, we live by the motto: Many hands, many minds - ONE TEAM! Open, respectful cooperation characterizes our working environment, where quality awareness, diligence and responsibility are our top priorities. With all the diversity of our talents in the Rentschler team, we pursue one vision together: advancing medicine to save lives.</p><p></p>
We are looking for a Second Shift IT Technical Support Analyst to provide reliable IT support during evening operations. This role is responsible for installing, maintaining, upgrading, troubleshooting, and improving end-user technology, including computers, phones, printers, scanners, audio-visual systems, and business applications. The position requires the ability to work independently, collaborate effectively with IT team members and site departments, and help ensure that IT systems remain secure, available, and effective for business operations. This role also supports compliance with site policies and Good Manufacturing Practice (GMP) requirements.<p></p><p><b><br>
Duties and Responsibilities</b></p><ul><li>
Provide support for the technical area of expertise during second-shift operations, including end-user hardware, software, mobile devices, phones, printers, scanners, Microsoft Teams, and hardware used across the site, including in office, lab, and manufacturing areas</li><li>
Participate in IT and site project teams as needed, including adherence to IT project management methodologies</li><li>
Provide technical guidance to other staff members and users as appropriate during second-shift coverage</li><li>
Identify technical support trends, determine root causes, and recommend potential solutions</li><li>
Maintain accurate and thorough inventory of IT hardware and software systems and assist with asset lifecycle activities</li><li>
Engage vendors in ongoing support and maintenance of IT hardware and software</li><li>
Adhere to all IT Service Management documentation requirements in the ITSM tool, Jira, and similar systems of record, including Incident, Request, Change, and Inventory and Asset Management activities</li><li>
Actively research and contribute knowledge articles for site-specific and enterprise IT support</li><li>
Monitor, troubleshoot, resolve, and escalate incidents and service requests promptly to minimize disruption to business operations during evening hours</li><li>
Move between office, laboratory, and manufacturing support areas as needed to provide onsite assistance while following site policies and GMP requirements</li></ul><p></p><p><b>
Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree in computer-related field preferred, or equivalent combination of education and experience</li><li>
5+ years of relevant technical support experience; second-shift or service desk experience preferred</li><li>
Strong knowledge of hardware, software, audio-visual, mobile, and workplace computerized systems and related technology platforms in use office, lab, and manufacturing environments</li><li>
Strong troubleshooting, communication, and customer service skills</li><li>
Good understanding of validated systems, quality systems, or GMP-regulated support environments preferred</li><li>
Technical certifications are a plus</li></ul><p></p><p><b>
Working Conditions</b></p><ul><li>
Normal office working conditions: computer, phone, files, copier</li></ul><p></p><p><b>
Physical Requirements</b></p><ul><li>
PPE as required</li></ul><p><br>
____________________________________________________________________________<br>
Base Pay Range<br>
<br>
$85,000 - $105,000<br>
<br>
Disclosure Statement<br>
<br>
Rentschler Biopharma, Inc is committed to fair and equitable compensation practices. The base pay range listed for this position is the anticipated annual base salary range the organization reasonably, and in good faith, expects to pay for this position at this time. Actual compensation is determined based on several factors that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other application factors permissible by law. The annual base salary is just one component of our Total Rewards package, which also includes our annual discretionary bonus program, medical insurance, our generous 401K program, plus a host of other benefits to aligned to support our employees&rsquo; personal and professional wellness. The salary pay range is subject to change and may be modified at any time.</p></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Brauchen Sie Hilfe?</b></h3><div><div><div><div><p>
Wenn Sie Unterst&uuml;tzung beim Hochladen Ihrer Bewerbung brauchen, wenden Sie sich bitte an unser Recruiting-Team: welcome@rentschler-biopharma.com</p></div></div></div></div></div>

IT Technical Support Analyst III (2nd Shift)

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