technical business systems analyst

Aqovia

<div>
 
 Technical Analyst (EdTech / LMS)
 
 
 
 
 Location:
 
 Remote (Focus on Pakistan digital transformation initiatives)
 
 
 
 Company:
 
 Aqovia
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 
 Why Join Aqovia?
 
 
 
 
 We don&rsquo;t just build software; we engineer impact. Aqovia is an international technology firm and strategic incubator creating real-world value through AI, data, and bespoke software solutions. By joining us, you&rsquo;ll work within a dynamic ecosystem that spans EdTech, FinTech, and Healthcare, ensuring the work you do today shapes the industries of tomorrow.
 
 
 
 
 The Role
 
 
 
 
 We are seeking a
 
 Technical Business Analyst
 
 with specialised expertise in
 
 EdTech and LMS ecosystems
 
 to join our software engineering division.
 
 
 In this role, you will act as the critical bridge between academic workflows and technical implementation. You will support high-velocity development squads building expansive educational platforms and pivotal digital transformation initiatives in Pakistan, converting complex business needs into precise technical documentation and actionable user stories.
 
 
 
 
 What You Will Do
 
 
 
 
 <ul>
 <li>
 Requirements &amp; Architecture: Elicit requirements and write precise user stories (with acceptance criteria and Gherkin scenarios) in Jira/Confluence.
 </li>
 <li>
 API Design: Architect RESTful web APIs within an API-first framework, defining web service contracts using JSON Schema and OpenAPI/Swagger.
 </li>
 <li>
 System Integration: Design integrations between Moodle, bespoke PHP/Laravel environments, and third-party systems (SIS, financial gateways).
 </li>
 <li>
 Data &amp; Process Modeling: Model relational data structures and map complex system flows using BPMN and UML methodologies.
 </li>
 <li>
 Validation &amp; Testing: Validate APIs using Postman and collaborate with QA and Product Owners to facilitate acceptance testing.
 
 
 </li>
 </ul>
 
 
 What We Are Looking For
 
 
 
 
 
 
 Essential Criteria:
 
 
 
 
 <ul>
 <li>
 Technical Analysis: Solid commercial experience as a Technical Analyst delivering software solutions for Agile teams.
 </li>
 <li>
 API &amp; Web Standards: Expert knowledge of REST APIs, HTTP protocols, authentication, and hands-on experience with Postman.
 </li>
 <li>
 Databases: Strong SQL skills for complex data mapping and validating system integrity.
 </li>
 <li>
 Agile Frameworks: Deep understanding of Scrum/Kanban, backlog refinement, and resolving requirement ambiguity.
 </li>
 <li>
 Documentation: Proven ability to create clear system flows (BPMN/UML) and translate technical concepts for non-technical stakeholders.
 
 
 </li>
 </ul>
 
 
 Highly Valued (Domain Specific):
 
 
 
 
 <ul>
 <li>
 Deep understanding of Moodle's database schema and Web Services APIs.
 </li>
 <li>
 Familiarity with PHP and Laravel paradigms (MVC, Eloquent, routing).
 </li>
 <li>
 Knowledge of EdTech interoperability standards (LTI, SCORM, xAPI).
 </li>
 <li>
 Experience integrating tools like online proctoring or local payment gateways relevant to the Pakistani market.
 
 
 </li>
 </ul>
 
 
 Our Commitment to Diversity
 
 
 
 
 At Aqovia, we believe engineering excellence is driven by diverse viewpoints. We welcome candidates from all backgrounds&mdash;regardless of ethnicity, gender, or disability&mdash;and are committed to creating an inclusive environment where everyone can excel.
 
 
 
 Ready to shape the future of EdTech? Apply today.
 
</div>

Technical Business Analyst - LMS/EdTech

aQovia

<div><h2 class="jobSectionHeader">Technical Analyst (EdTech / LMS)</h2>
Location: Remote (Focus on Pakistan digital transformation initiatives)
Company: Aqovia
Employment Type: Full-Time<h3 class="jobSectionHeader">
Why Join Aqovia?</h3>
We don&rsquo;t just build software; we engineer impact. Aqovia is an international technology firm and strategic incubator creating real-world value through AI, data, and bespoke software solutions. By joining us, you&rsquo;ll work within a dynamic ecosystem that spans EdTech, FinTech, and Healthcare, ensuring the work you do today shapes the industries of tomorrow.<h3 class="jobSectionHeader">
The Role</h3>
We are seeking a Technical Business Analyst with specialised expertise in EdTech and LMS ecosystems to join our software engineering division.
In this role, you will act as the critical bridge between academic workflows and technical implementation. You will support high-velocity development squads building expansive educational platforms and pivotal digital transformation initiatives in Pakistan, converting complex business needs into precise technical documentation and actionable user stories.<h3 class="jobSectionHeader">
What You Will Do</h3><ul><li>
Requirements &amp; Architecture: Elicit requirements and write precise user stories (with acceptance criteria and Gherkin scenarios) in Jira/Confluence.</li><li>
API Design: Architect RESTful web APIs within an API-first framework, defining web service contracts using JSON Schema and OpenAPI/Swagger.</li><li>
System Integration: Design integrations between Moodle, bespoke PHP/Laravel environments, and third-party systems (SIS, financial gateways).</li><li>
Data &amp; Process Modeling: Model relational data structures and map complex system flows using BPMN and UML methodologies.</li><li>
Validation &amp; Testing: Validate APIs using Postman and collaborate with QA and Product Owners to facilitate acceptance testing.</li></ul><h3 class="jobSectionHeader">
What We Are Looking For</h3><h4 class="jobSectionHeader">
Essential Criteria:</h4><ul><li>
Technical Analysis: Solid commercial experience as a Technical Analyst delivering software solutions for Agile teams.</li><li>
API &amp; Web Standards: Expert knowledge of REST APIs, HTTP protocols, authentication, and hands-on experience with Postman.</li><li>
Databases: Strong SQL skills for complex data mapping and validating system integrity.</li><li>
Agile Frameworks: Deep understanding of Scrum/Kanban, backlog refinement, and resolving requirement ambiguity.</li><li>
Documentation: Proven ability to create clear system flows (BPMN/UML) and translate technical concepts for non-technical stakeholders.</li></ul><h4 class="jobSectionHeader">
Highly Valued (Domain Specific):</h4><ul><li>
Deep understanding of Moodle's database schema and Web Services APIs.</li><li>
Familiarity with PHP and Laravel paradigms (MVC, Eloquent, routing).</li><li>
Knowledge of EdTech interoperability standards (LTI, SCORM, xAPI).</li><li>
Experience integrating tools like online proctoring or local payment gateways relevant to the Pakistani market.</li></ul><h3 class="jobSectionHeader">
Our Commitment to Diversity</h3>
At Aqovia, we believe engineering excellence is driven by diverse viewpoints. We welcome candidates from all backgrounds&mdash;regardless of ethnicity, gender, or disability&mdash;and are committed to creating an inclusive environment where everyone can excel.
Ready to shape the future of EdTech? Apply today.</div>

LightFeather

<div>
 LightFeather is seeking a
 
 Technical ServiceNow Business Analyst
 
 to lead the requirements gathering and process design for our federal agency clients. In this role, you will act as the critical bridge between federal business stakeholders and our technical development teams. You will be responsible for translating complex mission requirements into scalable ServiceNow solutions, ensuring compliance with federal standards, and maintaining the highest quality of data in our backlog.. This is a Full Time, Remote Position.
 
 
 
 Location:
 
 Fully Remote (EST hours)
 
 
 
 Job Type:
 
 Full-time
 
 
 
 Clearance Requirement:
 
 U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Secret-level security clearance
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead client workshops and focus groups to elicit, analyze, and document business requirements, ensuring alignment with agency mission goals.
 </li>
 <li>
 Translate high-level business needs into comprehensive user stories, acceptance criteria (AC), and functional specifications within Agile/Scrum frameworks.
 </li>
 <li>
 Conduct gap analysis to identify the delta between current legacy processes and ServiceNow "Out of the Box" (OOTB) functionality.
 </li>
 <li>
 Collaborate directly with the Agile Coach to design, document, and distribute new Agile processes and standard operating procedures (SOPs) that support all ServiceNow delivery teams. Ensure these processes drive consistency, efficiency, and alignment across the broader program.
 </li>
 <li>
 Review all user stories and requirements for accuracy, completeness, and ambiguity. Ensure every story meets the team's "Definition of Ready" before it is approved for sprint planning.
 </li>
 <li>
 Provide guidance and mentorship to junior developers and junior analysts. Help them understand business context, federal domain constraints, and ServiceNow best practices to foster their professional growth.
 </li>
 <li>
 Conduct peer reviews of functional designs and test scripts to maintain high standards of quality control across the delivery team.
 </li>
 <li>
 Develop detailed process maps, workflows, and data models to visualize end-to-end service delivery.
 </li>
 <li>
 Advise government stakeholders on ServiceNow best practices, steering them away from excessive customization that creates technical debt.
 </li>
 <li>
 Collaborate with System Architects to ensure functional designs are technically feasible.
 </li>
 <li>
 Ensure all solution designs adhere to federal IT standards, including Section 508 compliance (accessibility) and FISMA/NIST security controls.
 </li>
 <li>
 Develop and execute User Acceptance Testing (UAT) plans, creating test scripts and coordinating testing sessions with government personnel.
 </li>
 <li>
 Create federal-grade deliverables, including Standard Operating Procedures (SOPs), User Guides, and Training Decks.
 
 
 </li>
 </ul>
 
 Required Qualifications and Skills:
 
 
 
 <ul>
 <li>
 U.S. Citizenship
 </li>
 <li>
 Ability to obtain and maintain a Secret Level security clearance.
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, Business Administration, or a related field.
 </li>
 <li>
 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform.
 </li>
 <li>
 Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies).
 </li>
 <li>
 Experience working in an Agile/Scrum environment.
 </li>
 <li>
 Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM, Custom Applications).
 </li>
 <li>
 Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management.
 </li>
 <li>
 Proficiency in Visio, LucidChart, or similar tools for process mapping.
 </li>
 <li>
 ServiceNow Certified System Administrator (CSA) - REQUIRED
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 ITIL v4 Foundation (or higher).
 </li>
 <li>
 Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM).
 
 
 </li>
 </ul>
 
 Why Join LightFeather?
 
 
 
 At LightFeather, you're not just taking a job&mdash;you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.
 
 
 LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.
</div>

Technical Business Analyst - ServiceNow

Whole Latte Love

<div>
 
 Description
 
 
 
 The Business Systems &amp; Technology Analyst is a cross-functional role responsible for helping identify, organize, communicate, document, and execute business systems improvements across Salzman Group.
 
 
 
 Role
 
 
 
 This role reports to the Director &amp; Chief Architect of Business Systems &amp; Technology and works as a peer contributor alongside internal developers and other department resources. It is not a people-management role. Instead, it is a highly collaborative position focused on:
 
 
 <ul>
 <li>
 Project orchestration
 </li>
 <li>
 Stakeholder communication
 </li>
 <li>
 Workflow analysis
 </li>
 <li>
 Documentation
 </li>
 <li>
 Light technical implementation
 </li>
 <li>
 AI-assisted productivity improvement
 </li>
 <li>
 Governance support
 </li>
 <li>
 QA/testing
 </li>
 <li>
 Reporting support
 </li>
 <li>
 Practical problem solving
 
 
 </li>
 </ul>
 The ideal candidate is curious, organized, technically capable, and comfortable working with people across many different departments. They do not need to be the deepest expert in any single platform on day one. More important is the ability to learn how teams work, understand their systems and workflows, ask good questions, identify true needs, and help turn ambiguous operational problems into practical, durable solutions.
 
 
 
 This Position Blends
 
 
 
 <ul>
 <li>
 Business analysis
 </li>
 <li>
 Technical project coordination
 </li>
 <li>
 Workflow improvement
 </li>
 <li>
 Documentation
 </li>
 <li>
 QA/testing
 </li>
 <li>
 Reporting support
 </li>
 <li>
 Light coding
 </li>
 <li>
 System configuration
 </li>
 <li>
 AI tool evaluation
 </li>
 <li>
 Policy support
 </li>
 <li>
 Internal consulting
 
 
 </li>
 </ul>
 The role will work closely with Operations, Warehouse, Accounting &amp; Finance, Sales, Marketing, Customer Support/Tech Support, Product, Purchasing, Logistics, Retail, Roastery Production, vendors, developers, and end users across the organization.
 
 
 Because Business Systems &amp; Technology operates in a small-team environment, planning is fluid and priorities may shift in response to immediate organizational needs. The right candidate will be comfortable moving between planned project work, urgent operational support, stakeholder communication, documentation, hands-on implementation, and exploratory use of new tools.
 
 
 This is a largely on-site role based at our offices in Henrietta, NY, with expectations of availability during the normal business week.
 
 
 
 Key Responsibilities
 
 
 
 
 Stakeholder Communication &amp; Cross-Functional Discovery
 
 
 
 <ul>
 <li>
 Work directly with teams across the organization to understand their workflows, pain points, tools, data needs, communication gaps, and operational constraints.
 </li>
 <li>
 Interview stakeholders and end users to identify root problems, process gaps, technical needs, training needs, and opportunities for improvement.
 </li>
 <li>
 Translate ambiguous requests into clear problem statements, requirements, scopes, workflows, and project plans.
 </li>
 <li>
 Help determine whether a problem is best solved through technology, automation, reporting, documentation, training, process improvement, AI-assisted tooling, or some combination of these.
 </li>
 <li>
 Serve as an approachable, judgment-free point of contact for teams seeking help from Business Systems &amp; Technology.
 </li>
 <li>
 Communicate project status, decisions, blockers, risks, and next steps clearly to both technical and non-technical audiences.
 
 
 </li>
 </ul>
 
 Project Coordination &amp; Orchestration
 
 
 
 <ul>
 <li>
 Help plan, organize, and coordinate cross-functional technology and business systems projects.
 </li>
 <li>
 Maintain project plans, timelines, task lists, owners, dependencies, risks, decision records, and follow-up items.
 </li>
 <li>
 Coordinate communication between Business Systems &amp; Technology, internal departments, vendors, developers, leadership, and end users.
 </li>
 <li>
 Track project progress and help ensure work is completed, tested, documented, communicated, and adopted.
 </li>
 <li>
 Identify blocked or stalled work and help drive it toward resolution.
 </li>
 <li>
 Support prioritization discussions by clarifying business impact, urgency, complexity, risk, and resource needs.
 </li>
 <li>
 Help create lightweight but durable project structures that fit a small, responsive department where priorities may shift quickly.
 
 
 </li>
 </ul>
 
 Systems, Workflow &amp; Process Improvement
 
 
 
 <ul>
 <li>
 Learn and support key business systems, including ERP, ecommerce, warehouse, reporting, CRM, support, marketing, logistics, product data, and AI-enabled productivity tools.
 </li>
 <li>
 Assist in designing and improving workflows across departments, including sales, purchasing, receiving, fulfillment, product data, customer support, repairs, marketing, reporting, logistics, and roastery production.
 </li>
 <li>
 Help standardize workflows across entities, markets, regions, and third-party partners where appropriate.
 </li>
 <li>
 Support system configuration, data cleanup, workflow testing, user acceptance testing, and implementation activities.
 </li>
 <li>
 Identify opportunities to reduce manual work, prevent errors, improve visibility, and make systems easier for teams to use.
 </li>
 <li>
 Recognize when a simple process change, documentation improvement, or training effort may be more appropriate than a custom technical build.
 
 
 </li>
 </ul>
 
 AI Enablement, Governance &amp; Data Control
 
 
 
 <ul>
 <li>
 Support the responsible adoption of AI tools across the organization to improve productivity, analysis, documentation, reporting, content review, workflow support, and decision-making.
 </li>
 <li>
 Help evaluate AI tools, workflows, and use cases for practicality, business value, data sensitivity, security risk, and maintainability.
 </li>
 <li>
 Assist in developing and maintaining AI use policies, data control guidelines, acceptable-use standards, and internal best practices.
 </li>
 <li>
 Help define where AI tools are appropriate, where human review is required, and where AI use should be restricted due to privacy, security, quality, regulatory, or business-risk concerns.
 </li>
 <li>
 Support the lifecycle management of AI tools and AI-assisted workflows, including discovery, testing, approval, rollout, documentation, training, monitoring, and retirement.
 </li>
 <li>
 Help teams use AI tools effectively without bypassing data governance, system ownership, brand standards, or operational controls.
 </li>
 <li>
 Assist with internal education around AI capabilities, limitations, risks, prompt quality, review expectations, and responsible usage.
 </li>
 <li>
 Document AI-supported workflows so they can be reviewed, repeated, improved, and governed over time.
 
 
 </li>
 </ul>
 
 Documentation, Training &amp; Knowledge Management
 
 
 
 <ul>
 <li>
 Create and maintain clear documentation for systems, workflows, processes, tools, reports, automations, AI-supported workflows, and internal standards.
 </li>
 <li>
 Produce SOPs, process maps, training materials, project notes, decision logs, testing plans, user guides, and governance documentation.
 </li>
 <li>
 Help document institutional knowledge that currently lives informally across individuals or teams.
 </li>
 <li>
 Support team training and ongoing education for new tools, workflows, ERP processes, reporting systems, AI tools, and operational changes.
 </li>
 <li>
 Ensure completed projects are left with durable documentation that supports long-term maintainability, adoption, compliance, and continuity.
 </li>
 <li>
 Help improve the department's ability to communicate its work clearly to the broader organization.
 
 
 </li>
 </ul>
 
 Reporting, Data &amp; Quality Assurance
 
 
 
 <ul>
 <li>
 Assist with the development, maintenance, testing, and improvement of business systems reporting.
 </li>
 <li>
 Help teams define meaningful KPIs, reporting needs, data sources, expected outcomes, and decision-support requirements.
 </li>
 <li>
 Support data integrity initiatives across ERP, ecommerce, product catalogs, warehouse systems, reporting tools, AI workflows, and related platforms.
 </li>
 <li>
 Perform QA and validation on workflows, reports, integrations, data changes, system updates, and AI-assisted outputs.
 </li>
 <li>
 Help identify and escalate data inconsistencies, broken workflows, missing fields, reporting gaps, process failures, and governance concerns.
 </li>
 <li>
 Support analysis work where the organization lacks direct resources, using available reporting, automation, AI, and data tools responsibly.
 
 
 </li>
 </ul>
 
 Technical Implementation Support
 
 
 
 <ul>
 <li>
 Assist with lightweight technical implementation work where appropriate, including system configuration, report setup, workflow tooling, app configuration, data preparation, testing, documentation, and simple scripting.
 </li>
 <li>
 Write or modify light code, scripts, queries, or automation logic when appropriate to support internal tools, analysis, reporting, integrations, or workflow improvements.
 </li>
 <li>
 Work with developers and technical partners to communicate requirements, validate deliverables, and support implementation.
 </li>
 <li>
 Help bridge the gap between business users and technical implementers.
 </li>
 <li>
 Participate in solution design discussions and contribute practical operational context.
 </li>
 <li>
 Support adoption of new tools, systems, automations, AI workflows, and business processes after launch.
 </li>
 <li>
 Maintain awareness of how changes in one system may affect other workflows, departments, reports, integrations, or data controls.
 
 
 </li>
 </ul>
 
 Vendor &amp; Partner Coordination
 
 
 
 <ul>
 <li>
 Coordinate with software vendors, implementation partners, third-party logistics providers, service providers, AI tool providers, and external developers as needed.
 </li>
 <li>
 Help document vendor requirements, open issues, deliverables, dependencies, risks, and follow-up actions.
 </li>
 <li>
 Assist with testing, validation, rollout, and internal communication for vendor-supported projects.
 </li>
 <li>
 Help ensure external partners understand the organization's workflows, constraints, data sensitivity, and success criteria.
 </li>
 <li>
 Support evaluation of vendor tools and services for operational fit, technical fit, security, maintainability, and long-term value.
 
 
 </li>
 </ul>
 
 Examples of Department Work
 
 
 
 
 Recent Departmental Work Has Included
 
 
 
 <ul>
 <li>
 Two complete ERP migrations and implementations.
 </li>
 <li>
 ERP training, workflow fit-matching, testing, and organizational adoption.
 </li>
 <li>
 Business systems reporting toolkits across sales, marketing, product, purchasing, shipping, and logistics.
 </li>
 <li>
 Network infrastructure modernization across multiple locations.
 </li>
 <li>
 Product dimensioning and warehouse data accuracy initiatives.
 </li>
 <li>
 Standardization of cross-market and multi-region workflows with third-party logistics partners.
 </li>
 <li>
 Modernization of Shopify microservices and storefront-integrated applications.
 </li>
 <li>
 Product data standards and catalog normalization across systems.
 </li>
 <li>
 Use of AI-assisted tooling for content auditing, analysis, data review, documentation, and productivity improvement.
 </li>
 <li>
 Surge support for marketing, ecommerce, and studio/video production needs.
 </li>
 <li>
 Internal process improvement, troubleshooting, documentation, and workflow support across departments.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Experience in business systems, operations, project coordination, technical project management, business analysis, systems implementation, ecommerce operations, ERP support, operations analysis, or a related role.
 </li>
 <li>
 Strong ability to learn unfamiliar systems, workflows, departments, and business processes.
 </li>
 <li>
 Excellent communication skills with the ability to work comfortably across technical and non-technical teams.
 </li>
 <li>
 Strong organizational skills and the ability to manage multiple projects, requests, priorities, stakeholders, and follow-ups at once.
 </li>
 <li>
 Ability to translate business needs into clear requirements, documentation, workflows, project plans, and action items.
 </li>
 <li>
 Comfort working in ambiguous situations where the problem, owner, scope, priority, or solution may not be immediately clear.
 </li>
 <li>
 Strong documentation skills.
 </li>
 <li>
 Analytical mindset with a practical, solutions-oriented approach.
 </li>
 <li>
 Ability to work respectfully and judgment-free with users of varying technical comfort levels.
 </li>
 <li>
 Willingness to perform both coordination work and hands-on implementation support.
 </li>
 <li>
 Interest in using AI tools responsibly to improve productivity, analysis, documentation, and business workflows.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience with ERP systems such as Odoo, Acumatica, NetSuite, Microsoft Dynamics, SAP Business One, or similar platforms.
 </li>
 <li>
 Experience with ecommerce platforms, especially Shopify or Shopify Plus.
 </li>
 <li>
 Familiarity with warehouse, inventory, purchasing, fulfillment, shipping, CRM, support, marketing, roastery, or product data workflows.
 </li>
 <li>
 Experience creating dashboards, reports, data validation tools, or operational reporting.
 </li>
 <li>
 Familiarity with APIs, databases, system integrations, data imports/exports, or technical troubleshooting.
 </li>
 <li>
 Light coding or scripting experience, especially with JavaScript, Python, SQL, JSON/CSV data handling, low-code/no-code tooling, or automation platforms.
 </li>
 <li>
 Experience working with developers, vendors, implementation partners, external service providers, or AI-enabled business tools.
 </li>
 <li>
 Familiarity with Google Workspace, Slack, project management platforms, helpdesk systems, BI/reporting tools, workflow automation platforms, AI assistants, or internal knowledge management tools.
 </li>
 <li>
 Experience helping define or support technology policies, data governance practices, AI use guidelines, access-control standards, or documentation standards.
 
 
 </li>
 </ul>
 
 Key Traits For Success
 
 
 
 Curious and willing to learn how the business actually works.
 
 
 Approachable and trusted by people across departments.
 
 
 Organized enough to bring structure to ambiguous work.
 
 
 Communicative enough to keep stakeholders aligned without overcomplicating the process.
 
 
 Technically fluent enough to collaborate with developers, vendors, systems owners, and AI-enabled tools.
 
 
 Practical enough to know when a process change is better than a custom build.
 
 
 Responsible enough to recognize when data sensitivity, security, privacy, or governance concerns matter.
 
 
 Patient and respectful when helping users with different levels of technical comfort.
 
 
 Comfortable moving between planning, communication, documentation, testing, training, troubleshooting, light coding, and implementation.
 
 
 Motivated by making other people's work easier, clearer, faster, safer, and more reliable.
 
 
 
 What Success Looks Like
 
 
 
 A successful person in this role will help Business Systems &amp; Technology become more scalable, more communicative, more organized, and more durable. They will improve the department's ability to capture requirements, coordinate projects, document decisions, support adoption, evaluate tools, govern AI usage, and deliver solutions that make daily work easier across the organization.
 
 
 Over time, this person will become a trusted internal resource who understands the organization broadly, helps teams identify their true needs, and works with the department to deliver practical solutions that improve efficiency, accuracy, visibility, data control, governance, and quality of life.
 
 
 
 Perks Of The Position
 
 
 
 <ul>
 <li>
 Modern office setting
 </li>
 <li>
 Competitive health and dental insurance plans
 </li>
 <li>
 401(k) plan with company match
 </li>
 <li>
 Vacation time, sick time, and paid holidays
 </li>
 <li>
 Fully stocked kitchen and beverages available for employees
 </li>
 <li>
 DoorDash DashPass membership
 </li>
 <li>
 Employee discounts on espresso machines, coffee, and accessories
 </li>
 <li>
 Opportunity for long-term growth within a rapidly expanding company and specialty coffee industry
 </li>
 <li>
 Work alongside a passionate, knowledgeable team
 </li>
 </ul>
</div>

Business Systems & Technology Analyst

KPMG

Business Analyst-Contractor
 
Position Summary: 
This role serves as the critical bridge between business stakeholders and IT, responsible for translating high-level business needs into actionable, detailed technical and functional specifications. The candidate will drive the requirement lifecycle—from elicitation and process mapping to creating user stories and system flow diagrams—while actively monitoring project progress to ensure successful delivery of business objectives.
 
Responsibilities
 
Analyze, translate and communicate business requirements back to development team, through BRDs, detailed process flows, diagrams, use cases, and user stories.
 
Elicit, compile, document, and manage clear and testable functional and technical requirements by being an active leader, using a variety of elicitation methods such as interviewing, workshops, business processes, and workflow review.
 
Responsible for highly effective verbal and written communication within the effort (project team, stakeholders, and sponsors), and with leadership, building trusted relationships through assignments.
 
Perform functional and technical requirements traceability throughout project lifecycle to validate that product meets the approved requirements; manage changing requirements and priorities; support the testing process through completion and promotion to production
 
Responsible for maintaining skills within the profession that will allow for proactive assessment of effort needs and completing business analysis deliverables.
 
Understand, support, and contribute to the organization’s strategy and contribute ideas and feedback within the department.
 
Qualifications
 
Minimum 3 years experience in related role
 
Bachelor’s degree from an accredited college or university is preferred. Minimum of a high school diploma or GED required.
 
Experience in both Waterfall and Agile and creating deliverables that are specific to those methodologies (e.g. BRDs/ Features, Epics and User Stories with Acceptance Criteria). Understanding the Product Owner role and associated tasks.
 
Proficiency in process mapping techniques and methodologies: Experience and understanding of process mapping techniques, such as swim lane diagrams, flowcharts, and value stream mapping. Familiarity with BlueWorks Live and Aris is a plus.
 
Forward-thinking with a desire to incorporate GenAI tools into daily work, with skills in prompt engineering being a plus.
 
Experience in working with ServiceNow modules and using it and/or Jira for documenting requirements is desired
 
Knowledge, Skills, Ability: 
Business Systems, Business Requirements, Agile Methodology, Waterfall methodology, Written Communication, Systems Development Life Cycle, SDLC, Business Analysis, Scrum (Software Development), Detail Oriented, User Story, Troubleshooting (Problem Solving), Functional Requirement, Elicitation, Technical Requirement Elicitation, JIRA, Functional Specification, Technical Requirement Specification, ServiceNow
 
﻿KPMG LLP (“KPMG”) seeks a contractor in the United States to provide service to KPMG through one of our contracted employer/agency service providers. All applicants for any KPMG role are expected to act with integrity, professionalism, and personal responsibility to uphold the firm’s respectful and courteous work environment. All applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
 
Nothing herein shall be deemed to create an employer-employee relationship between contractor and KPMG, nor shall contractor be considered a representative or agent of KPMG.
 
KPMG LLP and its subsidiaries comply with all local/state regulations in regard to displaying pay rate ranges. The pay rate range(s) displayed is/are specifically for those contracted who will perform work in or reside in the location(s) listed, if selected for the role. Pay is determined based on a variety of factors including market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), and specific location, for example. Additionally, applicants may be required to apply and become employed by a service provider utilized by KPMG, and final pay rate(s) and/or eligibility for additional benefits may be determined by such provider.
 
KPMG LLP, its subsidiaries, and its agency service providers (including, but not limited to, MBO Partners Inc., Magnit LLC, and TalentBurst Inc.) are equal opportunity employers/contractors. All qualified applicants are considered without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, or other legally protected status.
 
Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
 
Pay Rate Range
 
60 - 65 USD hourly

Technical Business Analyst (contract)

Mastery Logistics Systems, Inc.

<div>ABOUT THE ROLE
&quot;You'll be the person who makes the hard stuff work &mdash; translating the complexity of real-world freight operations into integrations that hold up under pressure, at scale, in production.&quot; 
Mastery is the cloud-based TMS built for everyone who moves freight &mdash; shippers, carriers, private fleets, and brokerages &mdash; all operating in one platform. The systems they connect to are anything but simple: APIs, EDI feeds, third-party vendors, and event-driven data streams all have to work together reliably, every day. 
As our Senior Technical Business Systems Analyst, you'll own the technical depth of that integration work. You'll lead discovery and solution design with clients, troubleshoot complex system behavior, and bridge the space between what Engineering builds and what customers actually need. This is a hands-on role &mdash; you'll be reading logs, tracing service interactions, challenging architectural assumptions, and producing artifacts that reflect how systems behave in the real world, not just on a whiteboard.
WHAT YOU'LL OWN<h3 class="jobSectionHeader">
Integration Design &amp; Delivery</h3><ul><li>
Lead end-to-end integration solutioning across API, EDI, and event-driven architectures &mdash; from requirements through go-live and stabilization</li><li>
Design cohesive integration strategies that reconcile client systems, Mastery's platform, and third-party vendors into a single, scalable approach</li><li>
Drive proof-of-concept and validation efforts early, surfacing edge cases (race conditions, data inconsistencies, latency issues) before they reach production</li><li>
Build and maintain architectural artifacts &mdash; system diagrams, data flow maps, integration patterns &mdash; that reflect real system behavior</li></ul><h3 class="jobSectionHeader">
Client Engagement &amp; Technical Advisory</h3><ul><li>
Lead deep technical discovery with clients, synthesizing their requirements, existing architectures, and third-party constraints into a clear integration path</li><li>
Translate complex system behavior into plain-language narratives that both technical and non-technical stakeholders can act on</li><li>
Guide clients through technical decisions &mdash; trade-offs, root causes, and recommended paths &mdash; with the credibility of someone who has done the investigation themselves</li><li>
Own continuity across the implementation lifecycle, ensuring nothing falls through the gap between design, engineering, and client outcome</li></ul><h3 class="jobSectionHeader">
Cross-functional Alignment &amp; Institutional Knowledge</h3><ul><li>
Act as the connective tissue across Product, Solutions, and Implementations &mdash; keeping design intent, technical execution, and client expectations aligned</li><li>
Independently validate and challenge assumptions across Engineering, Product, and external partners to ensure solutions are sound before they're built</li><li>
Build repeatable knowledge by documenting integration patterns, failure modes, and debugging approaches so the team gets faster with every implementation</li></ul>
WHAT YOU BRING<h3 class="jobSectionHeader">
Technical Foundation</h3><ul><li>
Hands-on experience with APIs, EDI, and event-driven architecture (Kafka or similar)</li><li>
Working knowledge of JSON, REST, OAuth 2.0, GraphQL, and SQL</li><li>
Practical experience in microservices environments &mdash; you understand race conditions, latency, and data consistency challenges from having debugged them</li><li>
Proficiency with observability and debugging tools (e.g., New Relic) and cloud/container environments (e.g., Azure)</li><li>
Ability to read logs, trace service interactions, and investigate system behavior independently</li></ul><h3 class="jobSectionHeader">
Domain &amp; Interpersonal</h3><ul><li>
Background in transportation, supply chain, or TMS environments &mdash; you understand the domain's integration complexity, not just the technology</li><li>
5+ years in a technical BA, systems analyst, or implementation engineering role</li><li>
Track record of working directly with clients on complex, multi-system implementations</li><li>
Ability to shift fluently between strategic design and operational detail without losing either</li><li>
Strong communicator &mdash; equally clear in an engineering standup and a client executive briefing</li></ul>
HOW YOU'LL KNOW YOU'RE SUCCEEDING<ul><li>
Integrations go live on schedule, are stable in production, and don't require re-work</li><li>
Clients describe you as the person who &quot;gets it&quot; &mdash; technically credible and easy to work with</li><li>
Engineering and Product teams trust your requirements and architectural artifacts without needing to re-validate them</li><li>
The team's next implementation is faster because of documentation and patterns you created</li></ul> 
ABOUT MASTERY
Most TMS platforms are tolerated. We've proven a better way &mdash; one platform built for every facet of transportation: shippers, carriers, private fleets, and brokers, all under one roof. Built to be loved. We're still the only ones who mean that. 
Mastery Logistics Systems exists because the transportation industry deserves better. For too long, shippers and carriers have been forced to stitch together a patchwork of outdated, inadequate systems &mdash; one for dedicated fleet, another for brokerage, another for LTL, another for intermodal &mdash; none of them talking to each other, all of them slowing things down. Mastermind TMS changes that: one platform for every mode, every function, every stakeholder. Flexibility, visibility, and control &mdash; finally in one place. 
The timing matters. Global supply chains are under pressure like never before, and the transportation industry is at the center of it. We're building the platform that helps this industry move faster, smarter, and more efficiently &mdash; tackling everything from AI-powered data ingestion to intelligent automation. 
We are a masterful mosaic of specialists, builders, and genuinely good people. Different backgrounds, different talents, one shared obsession: creating something the industry has never had. We believe in diversity of thought, deep respect for each other, and the relentless pursuit of getting it right. We're small enough that every person makes a real impact &mdash; technically and culturally &mdash; and deliberate enough that we only add people who make the whole better. 
If you're passionate about humanizing a complex industry, building for scale, and touching every corner of the global economy &mdash; welcome home. Let's build a masterpiece. 
BENEFITS &mdash; BECAUSE YOU SHOULD LOVE WHERE YOU WORK AND HOW YOU'RE TAKEN CARE OF
We don't do &quot;bare minimum&quot; here &mdash; not in the product, not in the culture, and definitely not in how we take care of our people. Mastery's benefit package is built to give you real coverage, real flexibility, and real peace of mind.<h3 class="jobSectionHeader"> 
 Medical, Dental &amp; Vision</h3>
Comprehensive health coverage so you can focus on the work, not the what-ifs.<h3 class="jobSectionHeader">
️ Life &amp; AD&amp;D Insurance</h3>
Company-paid life insurance at 1&times; your salary, plus AD&amp;D and additional voluntary coverage options.<ul><li>️ Legal &amp; Employee Assistance</li></ul>
Legal assistance and employee support programs &mdash; for life's messier moments, big and small.<h3 class="jobSectionHeader">
 401(k) with 4% Match</h3>
We invest in the platform and in your future. Save for retirement with a competitive company match.<h3 class="jobSectionHeader">
️ Flexible PTO</h3>
Manage your life and your schedule. We trust you to do great work and take the time you need to recharge.<h3 class="jobSectionHeader">
❤️ Giving Back &mdash; St. Jude Children's Research Hospital</h3>
Our philanthropic partner is St. Jude Children's Research Hospital. Because doing good work and doing good in the world aren't mutually exclusive. 
Robust benefits. Real flexibility. A team that has your back. That's the Mastery standard.</div>

Senior Technical Business Analyst

SiloSmashers

<div>Business System Analyst (Top Secret Required) 
SiloSmashers is seeking a Business System Analyst to support our federal law enforcement client with business support. 
Minimum of 5 years' experience recommended. In absence of years of experience, certifications or past work may be used to show the level of experience needed to perform at this level.
A minimum of 5+ years of experience is required for this position. In lieu of experience, industry recognized certifications can be substituted (e.g., Six Sigma Belts, PMI Agile Certified Practitioner, ITIL Foundations, BPM Certification, CBPP, CBAP, CSM, CBPA, TOGAF, ACP).
Bachelor's degree from an accredited college or university in business administration, information systems, or related field; or equivalent work experience. 5+ years of experience as a business systems analyst, product analyst, or similar role in a technical or mission-driven environment. Experience using tools such as Jira, Confluence, Lucidchart, or similar for documentation and collaboration. Strong understanding of the NIST RMF processes and cybersecurity programs and federal governance.</div>

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