technical consultant

Linnk Group

<div>
 <p>
  <strong>
   Greetings from Linnk Group!!
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   Job Title: Cortex Technical Consultant
  </strong>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Saudi Arabia
 </p>
 <p>
  <strong>
   Contract:
  </strong>
  Yearly Renewable
 </p>
 <p>
  We are hiring an experienced
  <strong>
   Cortex Technical Consultant
  </strong>
  to join a leading banking project in Saudi Arabia.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Support Cortex implementation, upgrades, and maintenance.
  </li>
  <li>
   Deploy application packages across Development, UAT, and Production environments.
  </li>
  <li>
   Troubleshoot technical issues and provide production support.
  </li>
  <li>
   Work with project and infrastructure teams to ensure smooth project delivery.
  </li>
  <li>
   Support system configuration, testing, and post-deployment activities.
  </li>
  <li>
   Maintain Cortex solutions using Linux, Java, and Oracle technologies.
  </li>
 </ul>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   5&ndash;8 years of hands-on experience with Cortex.
  </li>
  <li>
   Strong banking domain experience.
  </li>
  <li>
   Good knowledge of Linux, Java, and Oracle.
  </li>
  <li>
   Must be currently based in Saudi Arabia (KSA).
  </li>
 </ul>
 <p>
  📩 If you are interested in for the role, please do share your CV to Athira.AR@linnk.com
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
</div>


Cortex Technical Consultant

Medtronic

<div><p>Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first &mdash; developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
</p><h1 class="jobSectionHeader"><b>A Day in the Life
</b></h1>Are you passionate about healthcare innovation and eager to build a rewarding career in medical technology? As an Associate Technical Consultant, you will have the unique opportunity to work alongside leading physicians and healthcare professionals while supporting life-changing therapies and advanced medical procedures. This role offers hands-on clinical exposure, continuous professional development, and the chance to contribute directly to improving patient care. If you are looking for a challenging and meaningful career with opportunities for growth, learning, and impact, this is the perfect opportunity to join a high-performing team dedicated to shaping the future of healthcare.
<br>
<br>
As an Associate Technical Consultant, you will be part of a highly collaborative and customer-focused team dedicated to supporting advanced medical technologies and improving patient outcomes. This role offers a unique opportunity to gain hands-on clinical experience, develop technical expertise, and build strong relationships with healthcare professionals. Working alongside experienced commercial and clinical teams, you will contribute to the successful adoption of innovative therapies while continuously expanding your professional skills and career opportunities within a dynamic healthcare environment.
<br>
This position is based in Riyadh and is responsible for supporting customers across the eastern province , if Saudi Arabia.
<br>
<br>
The Associate Technical Consultant will report to the Regional Technical Consulting Manager and will work closely with sales, marketing, and clinical stakeholders. Frequent travel within the assigned territory is required to provide case support, deliver product training, and ensure excellent customer service. The role involves regular interaction with physicians, operating rooms, and hospital staff, making it ideal for candidates who enjoy a field-based environment and are passionate about healthcare technology and patient care.
<p></p><p><b>Responsibilities may include the following and other duties may be assigned:
</b></p><ul><li><p>Provide technical and clinical support during procedures to ensure the safe and effective use of Medtronic products and therapies
</p></li><li><p>Deliver product training and clinical education to physicians, nurses, technicians, and other healthcare professionals
</p></li><li><p>Develop and maintain strong professional relationships with healthcare providers and hospital staff
</p></li><li><p>Collaborate with sales, marketing, and clinical teams to support account development and therapy adoption
</p></li><li><p>Monitor and manage consignment inventory within assigned hospitals to ensure product availability for procedures
</p></li><li><p>Maintain accurate records of case support activities, customer interactions, and inventory using company systems
</p></li><li><p>Ensure compliance with company policies, quality standards, and regulatory requirements
</p></li><li><p>Provide clinical support during Percutaneous Coronary Intervention (PCI) procedures using Medtronic coronary technologies
</p></li><li><p>Support physicians during Renal Denervation (RDN) procedures and assist with therapy adoption initiatives
</p></li><li><p>Work closely with Catheterization Laboratory (Cath Lab) teams to support procedures and deliver clinical training
</p></li><li><p>Medtronic Technologies: to improve outcomes in patients undergoing percutaneous coronary intervention.
</p></li></ul><p></p><p><b>Required Knowledge and Experience:
</b></p><ul><li><p>Bachelor&rsquo;s degree in Biomedical Engineering, Medical Technology, Nursing, Clinical Sciences, or a related healthcare field
</p></li><li><p>2&ndash;3 years of experience in medical devices, clinical support, healthcare services, or a related industry
</p></li><li><p>Strong communication and presentation skills with the ability to build effective relationships with healthcare professionals
</p></li><li><p>Ability to learn and apply technical and clinical knowledge in a fast-paced clinical environment
</p></li><li><p>Willingness to travel frequently within the assigned territory
</p></li><li><p>Fluency in English and Arabic.<br>
</p></li></ul><p><br>
Preferred qualifications include experience working in catheterization laboratories (Cath Lab), interventional cardiology, vascular, or other cardiovascular procedures, as well as familiarity with medical device technologies and clinical case support. Additional certifications or training related to biomedical engineering or clinical applications are considered an advantage. This is a field-based role requiring regular presence in hospitals and healthcare facilities across Riyadh and Qassim, with close collaboration with physicians, Cath Lab teams, and internal Medtronic stakeholders to support optimal patient outcomes.<br>
</p><p></p><p><b>Physical Job Requirements
</b><br>
<br>
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
&zwnj;
</p><p></p><p><b>Recruitment Fraud Alert
</b></p><p>We are aware of phishing scams targeting job seekers. Please keep the following in mind:<br>
</p><br>
<p>Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.<br>
</p><br>
<p>Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.<br>
</p><br>
<p>If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.<br>
</p><br>
<p>If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com .
&zwnj;<br>
</p><p></p><h1 class="jobSectionHeader"><b>Benefits &amp; Compensation
</b></h1><p><b>Medtronic offers a competitive Salary and flexible Benefits Package
</b><br>
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.</p></div><p></p>

Associate Technical Consultant - Khobar

Logic, Inc.

<div><div>Security Consulting Team Lead/Consultant | Mid-Level | Full time
</div><div>Job No. R00344784 | Chicago, IL</div></div>
<br><div><div><p>Job Description</p><p><b>
We are</b></p><p>
We are a global collective of innovators applying the New every day to improve the way the world works and lives. Help us show the world what&rsquo;s possible as you partner with clients to unlock hidden value and deliver innovative solutions. Empowered with innovative tools, continuous learning, and a global community of diverse talent and perspectives, we drive success in a new business architecture that disrupts conventional practices. Our expertise spans 40+ industries across 120+ countries and impacts millions of lives every day. We turn ideas into reality.</p><p></p><p><b>
Accenture Security</b> helps organizations prepare, protect, detect, respond to, and recover, at all points of the security lifecycle. We hire the very best security talent and arm them with the coolest tools and latest tech so they can help our clients build resilience as we create integrated, customized turnkey solutions. We blend risk strategy, digital identity, cyber defense, application security and managed service solutions to rethink the entire security lifecycle.</p><p></p><p><b>
You Are</b></p><p>
Passionate about security, you love what you do and have a genuine desire to outsmart the bad guys. You have experience in leading discovery conversations with client security teams (CISO, SOC leads, architects) to understand the current state, identify gaps, and map Falcon platform capabilities to business outcomes. You have designed and delivered<br>
compelling technical demonstrations of the Falcon platform, including NG-SIEM, Exposure Management (CTEM), Identity Protection, Cloud Security, and Charlotte AI, tailored to the client's environment and priorities. You excel at the development and presentation of solution proposals, architecture diagrams, and business value assessments (BVAs) that articulate clear value outcomes and benefits.</p><p><b>
The Work</b></p><p>
We are expanding our team in search of experienced professionals to grow our Cyber Defense and Resilience practice, helping our clients modernize to an AI-powered defense posture. Accenture provides the opportunity to support world-class cybersecurity programs for some of the largest organizations in the world, through a focus on rapid threat identification, incident response, cyber threat intelligence infusion, and mitigations to ensure defensive resiliency.</p><p>
You will work alongside Accenture's CrowdStrike Business Group as a trusted technical expert, supporting pre-sales engagements with deep platform knowledge and experience in hands-on delivery of CrowdStrike Falcon platform implementations for enterprise clients. You will work at the intersection of Accenture's consulting expertise and CrowdStrike's technology leadership, helping clients transform their security operations, consolidate tools onto the Falcon platform, and realize measurable outcomes.</p><p>
You will be part of a specialized team that advises our clients on how to manage their cyber risk and solve hard security problems through a combination of strategic vision and operational expertise. You will contribute to the development and market positioning of Accenture CrowdStrike specific offerings and position those offerings at the core of opportunity pipeline acceleration support activities.</p><p>
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.</p></div></div>
<br><div><p>Job Qualifications</p>
<p><b>
Here's what you need</b></p>
<ul><li>
Minimum 2 years hands-on experience with the CrowdStrike Falcon platform (endpoint protection, EDR, or adjacent modules), either in a vendor, partner, or customer capacity</li><li>
Minimum 2 years experience with at least two of the following: SIEM platforms (Splunk, QRadar, Elastic, Sentinel, Chronicle), endpoint security, identity threat detection, cloud security posture management, or vulnerability/exposure management</li><li>
Minimum 2 years experience with enterprise security architectures, including identity infrastructure, cloud environments (AWS, Azure, GCP), OT/ICS environments, or hybrid data center</li><li>
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)</li></ul>
<p></p>
<p><b>Bonus points in you have</b></p>
<ul><li>
Active CrowdStrike certification(s): CCFA, CCSE, or CrowdStrike Champions Professional/Expert</li><li>
Direct experience with CrowdStrike NG-SIEM: migration delivery, parser development, CQL, or LogScale administration</li><li>
Experience delivering managed security services or working within an MSSP/MDR environment</li><li>
Experience leading or collaborating with global teams</li><li>
Experience with CTEM (Cyber Threat Exposure Management), vulnerability prioritization platforms (Qualys, Tenable, Rapid7), or attack surface management</li><li>
Working knowledge of compliance frameworks: NIST CSF, SOC 2, ISO 27001, DORA, HIPAA, or FedRAMP</li><li>
Familiarity with threat intelligence operationalization (CrowdStrike CAO/Intel, MITRE ATT&amp;CK, adversary tracking)</li></ul>
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 08/31/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
<p>U.S. Employee Benefits | Accenture</p>
Role Location Annual Salary Range California $70,350 to $205,800 Cleveland $59,100 to $164,600 Colorado $63,800 to $177,800 District of Columbia $68,000 to $189,300 Illinois $59,100 to $177,800 Maine $54,400 to $151,400 Maryland $63,800 to $177,800 Massachusetts $63,800 to $189,300 Minnesota $63,800 to $177,800 New York $66,300 to $205,800 New Jersey $68,000 to $205,800 Virginia $59,100 to $189,300 Washington $80,200 to $189,300</div>
<br><div><p>Chicago, IL</p></div>
<br><div><p><b>Requesting an Accommodation</b></p>
<p>
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.</p>
<p>
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.</p><br>
<p></p>
<p><b>
Equal Employment Opportunity Statement</b></p>
<p>
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.</p><br>
<p></p>
<p>
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.</p>
<p>
Accenture is committed to providing veteran employment opportunities to our service men and women.</p><br>
<p></p>
<p><b>
Other Employment Statements</b></p>
<p>
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.</p>
<p>
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.</p>
<p>
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.<br>
<br>
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.</p>
<p>
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please for additional important information.</p>
<p>
Please read Accenture&rsquo;s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.</p></div>
<br><div><p>We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.</p>
<p>
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.</p>
<p>
At Accenture, we see well-being holistically, supporting our people&rsquo;s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We&rsquo;re proud to be consistently recognized as one of the World&rsquo;s Best Workplaces&trade;.</p>
<p>
Join Accenture to work at the heart of change. Visit us at www.accenture.com.</p></div>

Crowdstrike Technical Consultant

Accenture

<div><p>Job Description</p><p><b>
We are</b></p><p>
We are a global collective of innovators applying the New every day to improve the way the world works and lives. Help us show the world what&rsquo;s possible as you partner with clients to unlock hidden value and deliver innovative solutions. Empowered with innovative tools, continuous learning, and a global community of diverse talent and perspectives, we drive success in a new business architecture that disrupts conventional practices. Our expertise spans 40+ industries across 120+ countries and impacts millions of lives every day. We turn ideas into reality.</p><p></p><p><b>
Accenture Security</b> helps organizations prepare, protect, detect, respond to, and recover, at all points of the security lifecycle. We hire the very best security talent and arm them with the coolest tools and latest tech so they can help our clients build resilience as we create integrated, customized turnkey solutions. We blend risk strategy, digital identity, cyber defense, application security and managed service solutions to rethink the entire security lifecycle.</p><p></p><p><b>
You Are</b></p><p>
Passionate about security, you love what you do and have a genuine desire to outsmart the bad guys. You have experience in leading discovery conversations with client security teams (CISO, SOC leads, architects) to understand the current state, identify gaps, and map Falcon platform capabilities to business outcomes. You have designed and delivered<br>
compelling technical demonstrations of the Falcon platform, including NG-SIEM, Exposure Management (CTEM), Identity Protection, Cloud Security, and Charlotte AI, tailored to the client's environment and priorities. You excel at the development and presentation of solution proposals, architecture diagrams, and business value assessments (BVAs) that articulate clear value outcomes and benefits.</p><p><b>
The Work</b></p><p>
We are expanding our team in search of experienced professionals to grow our Cyber Defense and Resilience practice, helping our clients modernize to an AI-powered defense posture. Accenture provides the opportunity to support world-class cybersecurity programs for some of the largest organizations in the world, through a focus on rapid threat identification, incident response, cyber threat intelligence infusion, and mitigations to ensure defensive resiliency.</p><p>
You will work alongside Accenture's CrowdStrike Business Group as a trusted technical expert, supporting pre-sales engagements with deep platform knowledge and experience in hands-on delivery of CrowdStrike Falcon platform implementations for enterprise clients. You will work at the intersection of Accenture's consulting expertise and CrowdStrike's technology leadership, helping clients transform their security operations, consolidate tools onto the Falcon platform, and realize measurable outcomes.</p><p>
You will be part of a specialized team that advises our clients on how to manage their cyber risk and solve hard security problems through a combination of strategic vision and operational expertise. You will contribute to the development and market positioning of Accenture CrowdStrike specific offerings and position those offerings at the core of opportunity pipeline acceleration support activities.</p><p>
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.</p></div>
<br>
<div><p>Job Qualifications</p><p><b>
Here's what you need</b></p><ul><li>
Minimum 2 years hands-on experience with the CrowdStrike Falcon platform (endpoint protection, EDR, or adjacent modules), either in a vendor, partner, or customer capacity</li><li>
Minimum 2 years experience with at least two of the following: SIEM platforms (Splunk, QRadar, Elastic, Sentinel, Chronicle), endpoint security, identity threat detection, cloud security posture management, or vulnerability/exposure management</li><li>
Minimum 2 years experience with enterprise security architectures, including identity infrastructure, cloud environments (AWS, Azure, GCP), OT/ICS environments, or hybrid data center</li><li>
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)</li></ul><p></p><p><b>
Bonus points in you have</b></p><ul><li>
Active CrowdStrike certification(s): CCFA, CCSE, or CrowdStrike Champions Professional/Expert</li><li>
Direct experience with CrowdStrike NG-SIEM: migration delivery, parser development, CQL, or LogScale administration</li><li>
Experience delivering managed security services or working within an MSSP/MDR environment</li><li>
Experience leading or collaborating with global teams</li><li>
Experience with CTEM (Cyber Threat Exposure Management), vulnerability prioritization platforms (Qualys, Tenable, Rapid7), or attack surface management</li><li>
Working knowledge of compliance frameworks: NIST CSF, SOC 2, ISO 27001, DORA, HIPAA, or FedRAMP</li><li>
Familiarity with threat intelligence operationalization (CrowdStrike CAO/Intel, MITRE ATT&amp;CK, adversary tracking)</li></ul>
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 08/31/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
<p>
U.S. Employee Benefits | Accenture</p>
Role Location Annual Salary Range California $70,350 to $205,800 Cleveland $59,100 to $164,600 Colorado $63,800 to $177,800 District of Columbia $68,000 to $189,300 Illinois $59,100 to $177,800 Maine $54,400 to $151,400 Maryland $63,800 to $177,800 Massachusetts $63,800 to $189,300 Minnesota $63,800 to $177,800 New York $66,300 to $205,800 New Jersey $68,000 to $205,800 Virginia $59,100 to $189,300 Washington $80,200 to $189,300<p><b>
Requesting an Accommodation</b></p><p>
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.</p><p>
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.</p><p></p><p><b><br>
Equal Employment Opportunity Statement</b></p><p>
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.</p><p>
For details, view a copy of the Accenture Equal Opportunity Statement</p><p>
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.</p><p>
Accenture is committed to providing veteran employment opportunities to our service men and women.</p><p></p><p><b><br>
Other Employment Statements</b></p><p>
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.</p><p>
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.</p><p>
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.</p><p>
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.</p><p>
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.</p><p>
Please read Accenture&rsquo;s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.</p></div>

Ahead

<div><div><div>AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.</div>
<div></div>
<div>At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.</div>
<div></div>
<div>We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.</div>
<div></div>
<div><b><i>We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.</i></b></div><div></div><div><div><br>
<p>
AHEAD builds AI-powered platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of AI digital transformation.</p>
</div>
<div><p>At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.</p>
</div>
<div><p>We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.</p>
</div>
<div><p>We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.</p>
</div>
<div><p>As a ServiceNow Principal Technical Consultant with a focus on AI and agentic capabilities, you will utilize your ServiceNow expertise and experience to architect, design, develop, and deploy AI-powered solutions on the ServiceNow platform &mdash; including Now Assist, AI Agents, Agentic AI Workflows, Predictive Intelligence, and GenAI-enabled process automation. You will drive a collaborative team leading, mentoring, and ensuring development efforts are well documented and delivered with quality, owning the overall outcome of your projects. The ServiceNow Principal Technical Consultant is an experienced subject matter expert and focuses on development and delivery of value-added integration and consultative services in the area of Enterprise AI solutions, designing, deploying, and integrating various product sets &mdash; with an emphasis on driving measurable business outcomes through intelligent automation. There is an expectation of at least 25% travel.</p>
</div>
</div></div><div><div><h3 class="jobSectionHeader"><b>Roles &amp; Responsibilities</b></h3><div><div><div>
<div>
<div><ul><li><p>Lead project teams to deploy AI and agentic solutions on the ServiceNow platform, including Now Assist, AI Agents, AI Control Tower and AI Agent Orchestration</p>
</li>
</ul></div><div><ul><li><p>Lead complex programs of multiple resources delivering AI-enabled ITSM, ITOM, CMDB/CSDM, HRSD, CSM, SecOps, and ITAM capabilities</p>
</li>
</ul></div><div><ul><li><p>Lead the architecture and design of complex AI/agentic solutions, including prompt design, skill configuration, and workflow orchestration across ServiceNow AI Experience</p>
</li>
</ul></div><div><ul><li><p>Lead the creation of written deliverables, including AI adoption roadmaps, use case business cases, and governance frameworks</p>
</li>
</ul></div><div><ul><li><p>Lead client demos and working sessions showcasing GenAI and agentic capabilities</p>
</li>
</ul></div><div><ul><li><p>Lead integration design sessions connecting ServiceNow AI capabilities with third-party LLMs, data sources, and enterprise systems</p>
</li>
</ul></div><div><ul><li><p>Lead client workshops as process, technical, and AI strategy expert</p>
</li>
</ul></div><div><ul><li><p>Serve as escalation point for project team on AI/agentic delivery matters</p>
</li>
</ul></div><div><ul><li><p>Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new AI-driven concepts, practices, and approaches</p>
</li>
</ul></div><div><ul><li><p>Obtain and maintain certifications with associated qualifications, including ServiceNow AI-focused credentials (e.g., Now Assist, Certified Application Developer with AI specialization)</p>
</li>
</ul></div><div><ul><li><p>Maintain expert-level certifications and stay current on ServiceNow's evolving AI/agentic product roadmap</p>
</li>
</ul></div><div><ul><li><p>Identify and communicate AI-driven opportunities across the client portfolio</p>
</li>
</ul></div><div><ul><li><p>Participate in pre-sales cycle as AI/agentic technical expert, scoping and positioning AI use cases</p>
</li>
</ul></div></div><div><div><ul><li><p>Provide thought leadership to AHEAD and our customers on AI adoption, governance, and ROI within ServiceNow</p>
</li>
</ul></div><div><ul><li><p>Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and/or advising regarding AI capabilities and risk</p>
</li>
</ul></div><div><ul><li><p>Craft innovative and high-impact AI solutions for complex client programs, relying on large teams to implement</p>
</li>
</ul></div><div><ul><li><p>Contribute to projects/programs that may address future AI concepts, products, and technologies on the ServiceNow platform</p>
</li>
</ul></div><div><ul><li><p>Drive consensus with customers in solving complex AI/agentic solution design challenges</p>
</li>
</ul></div><div><ul><li><p>Establish and advise on AI governance, responsible AI use, data privacy, and model performance monitoring within ServiceNow deployments</p>
</li>
</ul></div></div></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Qualifications</b></h3><div><div><div>
<div>
<ul><li><p>Subject matter expert on the ServiceNow platform with demonstrated expertise in AI and agentic capabilities (Now Assist, AI Agents, Predictive Intelligence, Virtual Agent/NLU preferred)</p>
</li>
</ul></div><div><ul><li><p>Expert knowledge on at least two process areas within the ServiceNow platform, with applied AI/automation experience in at least one</p>
</li>
</ul></div><div><ul><li><p>Expert-level development skills on the ServiceNow platform, including scripting for AI Agent configuration, skill building, and workflow orchestration</p>
</li>
</ul></div><div><ul><li><p>Recognized expertise in AI/agentic solution design within the organization</p>
</li>
</ul></div><div><ul><li><p>Demonstrate deep expertise across multiple technologies, including GenAI/LLM concepts, prompt engineering, and AI governance frameworks</p>
</li>
</ul></div><div><ul><li><p>Able to articulate trade-offs between architecture approaches, including build-vs-configure decisions for AI capabilities and model/tooling selection</p>
</li>
</ul></div><div><ul><li><p>Strong skills integrating ServiceNow AI capabilities with third-party tools, LLMs, and data platforms</p>
</li>
</ul></div><div><ul><li><p>Strong presentation skills, particularly in communicating AI value and ROI to technical and executive audiences</p>
</li>
</ul></div><div><ul><li><p>Strong project and situational awareness</p>
</li>
</ul></div><div><ul><li><p>Strong communication skills</p>
</li>
</ul></div><div><ul><li><p>Strong attention to detail</p>
</li>
</ul></div><div><ul><li><p>Self-starter with a demonstrated interest in staying ahead of ServiceNow's AI/agentic product evolution</p>
</li>
</ul></div><div><ul><li><p>Able to travel as needed, up to 15%</p>
</li>
</ul></div></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Expectations</b></h3><div><div><div>
<div>
<ul><li><p>A lead contributor to their team and the organization as a whole, driving AI/agentic adoption</p>
</li>
</ul></div><div><ul><li><p>Bring thought leadership to our organization and our customers on AI within ServiceNow</p>
</li>
</ul></div><div><ul><li><p>Contribute to projects/programs that may address future AI concepts, products, and technologies</p>
</li>
</ul></div><div><ul><li><p>Coordinate cross-practice and contribute to cross-practice deliverables; help draft AI adoption standards and playbooks</p>
</li>
</ul></div><div><ul><li><p>Lead multiple resources when on a cross-practice AI/agentic project</p>
</li>
</ul></div><div><ul><li><p>Be an early adopter of new AI-related certifications</p>
</li>
</ul></div><div><ul><li><p>Utilized by pre-sales for AI opportunity identification, scoping, and positioning of services and products, including opportunities across practices, and engage pre-sales to begin new AI-focused campaigns that cross practices</p>
</li>
</ul></div><div><ul><li><p>Primary contributor to complex workshops that span multiple practice areas inside of AHEAD, with a focus on AI use case discovery</p>
</li>
</ul></div><div><ul><li><p>Be able to provide advanced data or situational analysis that requires the evaluation of intangibles, including AI readiness and change management considerations</p>
</li>
</ul></div><div><ul><li><p>Drive scoping, planning, and methodology for critical AI/agentic projects</p>
</li>
</ul></div><div><ul><li><p>Work on impactful and unique issues at the frontier of ServiceNow's AI capabilities</p>
</li>
</ul></div></div></div></div></div></div><div><div>$160,000 - $190,000 a year</div></div>
<div><div><i>The compensation range indicated in this posting reflects the On-Target Earnings (&ldquo;OTE&rdquo;) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate&rsquo;s relevant experience, qualifications, and geographic location.</i></div>
<div></div>
<div><b>Why AHEAD:</b></div>
<div></div>
<div>Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.</div>
<div></div>
<div>We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.</div>
<div></div>
<div><b>USA Employment Benefits include:</b></div>
<ul><li>Medical, Dental, and Vision Insurance</li></ul>
<ul><li>401(k)</li></ul>
<ul><li>Paid company holidays</li></ul>
<ul><li>Paid time off</li></ul>
<ul><li>Paid parental and caregiver leave</li></ul>
<ul><li>Plus more! See benefits https://www.aheadbenefits.com/ for additional details.</li></ul>
<div></div>
<div><b>Use of AI:</b></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.</div>
<div></div>
<div>If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [email protected].</div>
<div></div>
<div>You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.</div>
</div></div><div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

ServiceNow Principal Technical Consultant - AI

<div><div>AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.</div>
<div></div>
<div>At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.</div>
<div></div>
<div>We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.</div>
<div></div>
<div><b><i>We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.</i></b></div><div></div><div><div><br>
<p>
AHEAD builds AI-powered platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of AI digital transformation.</p>
</div>
<div><p>At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.</p>
</div>
<div><p>We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.</p>
</div>
<div><p>We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.</p>
</div>
<div><p>As a ServiceNow Principal Technical Consultant with a focus on AI and agentic capabilities, you will utilize your ServiceNow expertise and experience to architect, design, develop, and deploy AI-powered solutions on the ServiceNow platform &mdash; including Now Assist, AI Agents, Agentic AI Workflows, Predictive Intelligence, and GenAI-enabled process automation. You will drive a collaborative team leading, mentoring, and ensuring development efforts are well documented and delivered with quality, owning the overall outcome of your projects. The ServiceNow Principal Technical Consultant is an experienced subject matter expert and focuses on development and delivery of value-added integration and consultative services in the area of Enterprise AI solutions, designing, deploying, and integrating various product sets &mdash; with an emphasis on driving measurable business outcomes through intelligent automation. There is an expectation of at least 25% travel.</p>
</div>
</div><h3 class="jobSectionHeader"><b>Roles &amp; Responsibilities</b></h3><div>
<div>
<div><ul><li><p>Lead project teams to deploy AI and agentic solutions on the ServiceNow platform, including Now Assist, AI Agents, AI Control Tower and AI Agent Orchestration</p>
</li>
</ul></div><div><ul><li><p>Lead complex programs of multiple resources delivering AI-enabled ITSM, ITOM, CMDB/CSDM, HRSD, CSM, SecOps, and ITAM capabilities</p>
</li>
</ul></div><div><ul><li><p>Lead the architecture and design of complex AI/agentic solutions, including prompt design, skill configuration, and workflow orchestration across ServiceNow AI Experience</p>
</li>
</ul></div><div><ul><li><p>Lead the creation of written deliverables, including AI adoption roadmaps, use case business cases, and governance frameworks</p>
</li>
</ul></div><div><ul><li><p>Lead client demos and working sessions showcasing GenAI and agentic capabilities</p>
</li>
</ul></div><div><ul><li><p>Lead integration design sessions connecting ServiceNow AI capabilities with third-party LLMs, data sources, and enterprise systems</p>
</li>
</ul></div><div><ul><li><p>Lead client workshops as process, technical, and AI strategy expert</p>
</li>
</ul></div><div><ul><li><p>Serve as escalation point for project team on AI/agentic delivery matters</p>
</li>
</ul></div><div><ul><li><p>Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new AI-driven concepts, practices, and approaches</p>
</li>
</ul></div><div><ul><li><p>Obtain and maintain certifications with associated qualifications, including ServiceNow AI-focused credentials (e.g., Now Assist, Certified Application Developer with AI specialization)</p>
</li>
</ul></div><div><ul><li><p>Maintain expert-level certifications and stay current on ServiceNow's evolving AI/agentic product roadmap</p>
</li>
</ul></div><div><ul><li><p>Identify and communicate AI-driven opportunities across the client portfolio</p>
</li>
</ul></div><div><ul><li><p>Participate in pre-sales cycle as AI/agentic technical expert, scoping and positioning AI use cases</p>
</li>
</ul></div></div><div><div><ul><li><p>Provide thought leadership to AHEAD and our customers on AI adoption, governance, and ROI within ServiceNow</p>
</li>
</ul></div><div><ul><li><p>Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and/or advising regarding AI capabilities and risk</p>
</li>
</ul></div><div><ul><li><p>Craft innovative and high-impact AI solutions for complex client programs, relying on large teams to implement</p>
</li>
</ul></div><div><ul><li><p>Contribute to projects/programs that may address future AI concepts, products, and technologies on the ServiceNow platform</p>
</li>
</ul></div><div><ul><li><p>Drive consensus with customers in solving complex AI/agentic solution design challenges</p>
</li>
</ul></div><div><ul><li><p>Establish and advise on AI governance, responsible AI use, data privacy, and model performance monitoring within ServiceNow deployments</p>
</li>
</ul></div></div></div><h3 class="jobSectionHeader"><b>Qualifications</b></h3><div>
<div>
<ul><li><p>Subject matter expert on the ServiceNow platform with demonstrated expertise in AI and agentic capabilities (Now Assist, AI Agents, Predictive Intelligence, Virtual Agent/NLU preferred)</p>
</li>
</ul></div><div><ul><li><p>Expert knowledge on at least two process areas within the ServiceNow platform, with applied AI/automation experience in at least one</p>
</li>
</ul></div><div><ul><li><p>Expert-level development skills on the ServiceNow platform, including scripting for AI Agent configuration, skill building, and workflow orchestration</p>
</li>
</ul></div><div><ul><li><p>Recognized expertise in AI/agentic solution design within the organization</p>
</li>
</ul></div><div><ul><li><p>Demonstrate deep expertise across multiple technologies, including GenAI/LLM concepts, prompt engineering, and AI governance frameworks</p>
</li>
</ul></div><div><ul><li><p>Able to articulate trade-offs between architecture approaches, including build-vs-configure decisions for AI capabilities and model/tooling selection</p>
</li>
</ul></div><div><ul><li><p>Strong skills integrating ServiceNow AI capabilities with third-party tools, LLMs, and data platforms</p>
</li>
</ul></div><div><ul><li><p>Strong presentation skills, particularly in communicating AI value and ROI to technical and executive audiences</p>
</li>
</ul></div><div><ul><li><p>Strong project and situational awareness</p>
</li>
</ul></div><div><ul><li><p>Strong communication skills</p>
</li>
</ul></div><div><ul><li><p>Strong attention to detail</p>
</li>
</ul></div><div><ul><li><p>Self-starter with a demonstrated interest in staying ahead of ServiceNow's AI/agentic product evolution</p>
</li>
</ul></div><div><ul><li><p>Able to travel as needed, up to 15%</p>
</li>
</ul></div></div><h3 class="jobSectionHeader"><b>Expectations</b></h3><div>
<div>
<ul><li><p>A lead contributor to their team and the organization as a whole, driving AI/agentic adoption</p>
</li>
</ul></div><div><ul><li><p>Bring thought leadership to our organization and our customers on AI within ServiceNow</p>
</li>
</ul></div><div><ul><li><p>Contribute to projects/programs that may address future AI concepts, products, and technologies</p>
</li>
</ul></div><div><ul><li><p>Coordinate cross-practice and contribute to cross-practice deliverables; help draft AI adoption standards and playbooks</p>
</li>
</ul></div><div><ul><li><p>Lead multiple resources when on a cross-practice AI/agentic project</p>
</li>
</ul></div><div><ul><li><p>Be an early adopter of new AI-related certifications</p>
</li>
</ul></div><div><ul><li><p>Utilized by pre-sales for AI opportunity identification, scoping, and positioning of services and products, including opportunities across practices, and engage pre-sales to begin new AI-focused campaigns that cross practices</p>
</li>
</ul></div><div><ul><li><p>Primary contributor to complex workshops that span multiple practice areas inside of AHEAD, with a focus on AI use case discovery</p>
</li>
</ul></div><div><ul><li><p>Be able to provide advanced data or situational analysis that requires the evaluation of intangibles, including AI readiness and change management considerations</p>
</li>
</ul></div><div><ul><li><p>Drive scoping, planning, and methodology for critical AI/agentic projects</p>
</li>
</ul></div><div><ul><li><p>Work on impactful and unique issues at the frontier of ServiceNow's AI capabilities</p>
</li>
</ul></div></div><div><i>The compensation range indicated in this posting reflects the On-Target Earnings (&ldquo;OTE&rdquo;) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate&rsquo;s relevant experience, qualifications, and geographic location.</i></div>
<div></div>
<div><b>Why AHEAD:</b></div>
<div></div>
<div>Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.</div>
<div></div>
<div>We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.</div>
<div></div>
<div><b>USA Employment Benefits include:</b></div>
<ul><li>Medical, Dental, and Vision Insurance</li></ul>
<ul><li>401(k)</li></ul>
<ul><li>Paid company holidays</li></ul>
<ul><li>Paid time off</li></ul>
<ul><li>Paid parental and caregiver leave</li></ul>
<ul><li>Plus more! See benefits https://www.aheadbenefits.com/ for additional details.</li></ul>
<div></div>
<div><b>Use of AI:</b></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.</div>
<div></div>
<div>If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com.</div>
<div></div>
<div>You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.</div>
</div>
<p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

<div><div>AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.</div>
<div></div>
<div>At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.</div>
<div></div>
<div>We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.</div>
<div></div>
<div><b><i>We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.</i></b></div><div></div><div><br>
As a Senior Technical Consultant focused on AI capabilities, you will own the end‑to‑end build of AI‑enabled solutions on the Now Platform &mdash; Now Assist skills and AI Agents through predictive models, AI Search, and the data foundations that make them work. You will guide development activities, mentor technical consultants and junior developers, and partner with Principal consultants and architects to shape complex agentic solutions. Beyond core platform development, you will lead AI enablement across at least one additional product suite (ITSM, ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM) and translate ambiguous business outcomes into secure, governed, measurable AI capabilities. Your depth in both platform engineering and applied AI will influence how our clients adopt agentic workflows and how they realize value from them.</div>
<h3 class="jobSectionHeader"><b>Roles &amp; Responsibilities</b></h3><div>
<div>
<div><p>Solution and Stakeholder Leadership</p>
</div>
<div><ul><li><p>Translate business outcomes and documented requirements into AI solutions that are secure, governed, explainable, and aligned to platform best practices</p>
</li>
</ul></div><div><ul><li><p>Identify and qualify AI use cases with clients, assessing data readiness, deflection or cycle‑time potential, risk tolerance, and human‑in‑the‑loop requirements. Articulate plainly when a use case is a poor fit for AI.</p>
</li>
</ul></div><div><ul><li><p>Conduct client and internal demos of Now Assist, AI Agents, AI Control Tower and agentic workflows, clearly explaining how outputs are produced, where guardrails sit, and what the measured impact is</p>
</li>
</ul></div><div><ul><li><p>Actively participate in Agile ceremonies, flagging technical and AI‑specific risks (data quality, hallucination exposure, adoption drag, licensing consumption) during planning</p>
</li>
</ul></div><div><p>Hands‑On Development and Delivery Governance</p>
</div>
<div><ul><li><p>Build and extend Now Assist skills, AI Agents, agentic workflows, and orchestration logic; author and tune prompts, tool definitions, and agent instructions against defined success criteria</p>
</li>
</ul></div><div><ul><li><p>Develop the supporting platform foundation: integrations, Flow Designer and Integration Hub actions, custom tools exposed to agents, Knowledge and catalog data quality, and the taxonomy that AI Search and Now Assist depend on</p>
</li>
</ul></div><div><ul><li><p>Configure and tune Predictive Intelligence models, Document and Task Intelligence, Virtual Agent and NLU/Conversational Interfaces, and AI Search relevancy</p>
</li>
</ul></div><div><ul><li><p>Extend AI beyond native capabilities via Generative AI Controller, AI Agent Fabric / MCP, and third‑party LLM or agent integrations where the use case warrants it</p>
</li>
</ul></div><div><ul><li><p>Establish evaluation discipline: baseline metrics, golden datasets, regression test suites for prompts and skills, A/B and pre/post measurement, and drift monitoring after go‑live</p>
</li>
</ul></div><div><ul><li><p>Enforce responsible‑AI guardrails &mdash; data handling and PII scoping, role‑based access to AI capabilities, audit and trace requirements, human approval gates, and configuration in AI Control Tower</p>
</li>
</ul></div><div><ul><li><p>Safeguard quality through peer reviews, automated tests, and coordinated promotions across dev, test, and prod, including cutover and rollback strategies for AI features</p>
</li>
</ul></div><div><ul><li><p>Own defect resolution during UAT and hyper‑care, including model and prompt performance issues, driving root‑cause analysis and continuous tuning</p>
</li>
</ul></div><div><p>Team Leadership and Mentoring</p>
</div>
<div><ul><li><p>Coach junior developers on AI fundamentals, prompt and agent design patterns, and the judgment to distinguish a demo from a production‑ready solution</p>
</li>
</ul></div><div><ul><li><p>Coordinate daily development tasks, remove roadblocks, and safeguard delivery timelines</p>
</li>
</ul></div></div><div><div><ul><li><p>Facilitate training sessions and knowledge‑sharing forums that raise AI fluency across the broader delivery team</p>
</li>
</ul></div><div><p>Innovation and Cross‑Product Leadership</p>
</div>
<div><ul><li><p>Lead AI delivery across at least one product suite beyond core platform work, understanding the process being augmented well enough to know where AI genuinely helps</p>
</li>
</ul></div><div><ul><li><p>Build reusable accelerators &mdash; skill libraries, agent patterns, evaluation harnesses, readiness assessments &mdash; and drive their adoption across engagements</p>
</li>
</ul></div><div><ul><li><p>Track each ServiceNow release for new AI capabilities, evaluate them hands‑on, and advise clients on adoption sequencing and licensing implications</p>
</li>
</ul></div><div><ul><li><p>Contribute lessons learned, benchmarks, and technical articles to internal knowledge bases and external community forums</p>
</li>
</ul></div></div></div><h3 class="jobSectionHeader"><b>Qualifications</b></h3><div>
<div>
<ul><li><p>6+ years in the ServiceNow domain, with meaningful recent time spent building AI‑enabled solutions in production</p>
</li>
</ul></div><div><ul><li><p>ServiceNow AI depth &ndash; Now Assist, AI Agent Studio and AI Agent Orchestrator, Now Assist Skill Kit, AI Search, Predictive Intelligence, Document/Task Intelligence, Virtual Agent and NLU, AI Control Tower, and Generative AI Controller</p>
</li>
</ul></div><div><ul><li><p>Data foundation fluency &ndash; Understands that AI outcomes track data quality; comfortable with Workflow Data Fabric, CMDB/CSDM health, knowledge governance, and taxonomy design as prerequisites rather than afterthoughts</p>
</li>
</ul></div><div><ul><li><p>Core‑platform expertise &ndash; Integrations, Integration Hub, Flow Designer, Service Portal, UI Builder and Workspaces, imports, plus an architecture mindset for performance, scalability, and clean upgrades</p>
</li>
</ul></div><div><ul><li><p>Hands‑on coding &ndash; Advanced JavaScript and Glide APIs, REST integration design and consumption, auth schemes, and data pipelines; strong vanilla JavaScript fundamentals with testing habits and version‑control discipline</p>
</li>
</ul></div><div><ul><li><p>Applied AI craft &ndash; Prompt engineering and iteration, retrieval and grounding patterns, tool/function calling, agent decomposition and orchestration, and a working grasp of where LLMs fail and how to contain it</p>
</li>
</ul></div><div><ul><li><p>Evaluation and measurement rigor &ndash; Defines success metrics before building, tests systematically, and reports honest results including negative ones</p>
</li>
</ul></div><div><ul><li><p>Responsible AI judgment &ndash; Practical command of data privacy, access control, auditability, bias and hallucination risk, and the governance conversations that come with them</p>
</li>
</ul></div><div><ul><li><p>Product depth &ndash; Proven leadership in at least one suite beyond core ITSM and Service Portal</p>
</li>
</ul></div><div><ul><li><p>Collaborative mentor and lifelong learner &ndash; Explains AI concepts simply to non‑technical stakeholders, calibrates expectations against hype, and stays current in a space that changes quarterly</p>
</li>
</ul></div><div><ul><li><p>ServiceNow certifications &ndash; CSA, CAD, CIS, and AI‑related micro‑certifications are welcome, though demonstrated hands‑on expertise is valued more highly than credentials</p>
</li>
</ul></div><div><ul><li><p>Broader tech stack awareness &ndash; Familiarity with LLM providers and APIs, vector search and RAG architectures, MCP, cloud platforms, DevOps toolchains, or analytics outside the ServiceNow ecosystem</p>
</li>
</ul></div></div><div><i>The compensation range indicated in this posting reflects the On-Target Earnings (&ldquo;OTE&rdquo;) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate&rsquo;s relevant experience, qualifications, and geographic location.</i></div>
<div></div>
<div><b>Why AHEAD:</b></div>
<div></div>
<div>Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.</div>
<div></div>
<div>We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.</div>
<div></div>
<div><b>USA Employment Benefits include:</b></div>
<ul><li>Medical, Dental, and Vision Insurance</li></ul>
<ul><li>401(k)</li></ul>
<ul><li>Paid company holidays</li></ul>
<ul><li>Paid time off</li></ul>
<ul><li>Paid parental and caregiver leave</li></ul>
<ul><li>Plus more! See benefits https://www.aheadbenefits.com/ for additional details.</li></ul>
<div></div>
<div><b>Use of AI:</b></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.</div>
<div></div>
<div>If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com.</div>
<div></div>
<div>You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.</div>
</div>
<p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

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