technical customer support

Transcom

We're looking for an English-speaking Tier 2 Technical Support Specialist to be the backbone of technical support for hospitality and residential properties globally.Requirements:-C1/B2 English proficiency (professional verbal and written communication skills)<ul><li>3+ years experience in Technical Customer Support.</li></ul>-Prior experience with media systems (commercial TVs, set-top-boxes, streaming media players, cable/satellite TV) and network infrastructure tools (routers,switches, firewalls, access points) is preferred.-Knowledge of video delivery platforms, Pro:Centric Server, SmartBox I, Smart Box II, EQAMs, Encoders and knowledge of CMTS, DOCSIS, Positron, RF monitoring tools and Property management system (PMS) integration and troubleshooting.-Excellent customer service and problem solving skills and the ability to learn new technology.Benefits:Best salary in the market.Transportation provided both ways all over Cairo and Giza.Medical and social insurance.Location in both New Cairo &amp; Smart Village.Endless growth opportunities.Paid training.Pay: E&pound;19,000.00 - E&pound;20,500.00 per monthWork Location: In person

Technical Customer Support Representative

Live Support Ltd

We Are Hiring: Technical Customer Support Executive (Live Chat)Shift Timing: 1:00 PM &ndash; 9:00 PM Salary: PKR 65,000 &ndash; 75,000 (depending on experience) Location: Gulberg II, LahoreJob Description: We are looking for a motivated and detail-oriented Technical Customer Support Executive to join our team. The selected candidate will be responsible for handling customer queries through live chat, providing timely technical assistance, and ensuring a high level of customer satisfaction. This role requires strong communication skills, problem-solving ability, and a basic understanding of technical systems and troubleshooting.Key Responsibilities:<ul><li>Respond to customer inquiries via live chat in a professional and timely manner</li><li>Identify customer issues and provide accurate technical solutions</li><li>Troubleshoot basic technical problems and guide customers step-by-step</li><li>Escalate complex issues to the relevant department when necessary</li><li>Maintain proper records of customer interactions and issues</li><li>Ensure customer satisfaction by delivering quality support</li><li>Stay updated with company products, services, and policies</li></ul>Requirements:<ul><li>Minimum Intermediate or Bachelor&rsquo;s degree preferred</li><li>Strong written communication skills (English)</li><li>Basic technical knowledge (software, internet, or related systems)</li><li>Ability to multitask and handle multiple chats simultaneously</li><li>Prior experience in customer support or call center is an advantage</li><li>Good problem-solving and analytical skills</li><li>Ability to work in a team environment</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Professional work environment</li><li>Opportunities for growth and career development</li><li>Training and skill development</li></ul>How to Apply: Interested candidates can send their CV via WhatsApp at 0300-7449588Job Type: Full-timePay: Rs65,000.00 - Rs75,000.00 per monthWork Location: In person

Technical Customer Support (Live Chat)

Smart Meter LLC

Technical Customer Support Representative Job DescriptionJob Summary:The Technical Customer Support Representative will address and respond to customer inquiries on products and services, operational functions and troubleshooting. Will provide tier one technical support and assistance to customers via e-mail, phone and document support interactions, including details of inquiries, complaints, comments, and actions taken. In addition, the Technical Customer Support Representative will possess a basic understanding of the organization's products and services and will escalate the more complex inquiries to the tier two technical support team. Bilingual is a must. Rotating weekend Saturday shift, 10 am to 2 pm. This is a fully in-office, on-site position. Duties and Responsibilities:<ul><li>Identifies, investigates, and resolves users&rsquo; problems with deployed products.</li><li>Consults with users to determine steps and procedures taken to identify and resolve the problem.</li><li>Applies knowledge of the company products, technologies, and procedures to solve problems.</li><li>Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools or following verbal instructions.</li><li>Maintain detailed records of daily interactions with customers, reported issues, and completed solutions along with any further actions required of management or repair personnel.</li><li>Collaborates with other staff to research and resolve problems.</li><li>Collaborates with tier II support to explain errors and/or recommend modifications in programs.</li><li>Maintains knowledge of technology innovations and trends.</li><li>Performs other related duties as assigned including but not limited to; documenting/logging of device replacements and reconciling returns within our ERP system.</li></ul>Skills and experience:<ul><li>Excellent verbal and written communication skills.</li><li>Excellent interpersonal and customer service skills.</li><li>Professional and pleasant telephone manner.</li><li>Ability to explain technical issues to technical and nontechnical employees and customers.</li><li>Strong analytical and problem-solving skills.</li><li>Proficient with Microsoft Office Suite or related software.</li><li>Proficient with or the ability to quickly learn an array of computer hardware and software.</li><li>Prolonged periods sitting at a desk and working on a computer.</li><li>High school diploma and willingness to learn on-the-job, bachelor&rsquo;s degree preferred.</li><li>At least three years of experience in customer technical support highly preferred.</li></ul>Job Type: Full-timePay: $22.00 - $25.00 per hourBenefits:<ul><li>Health insurance</li></ul>Work Location: In person

Bilingual - Technical Customer Support Representative

SOURCE CODE ACADEMIA

Technical Support (Customer Support) &ndash; Student Management DepartmentPosition SummaryWe are seeking a motivated and technically capable Technical Support Executive to manage student inquiries, coordinate with different departments, and ensure smooth daily operations within the Student Management Department. This role serves as the connection between students, academic teams, and internal departments, ensuring all concerns are properly understood, recorded, and resolved efficiently.Key Responsibilities1. Student Support &amp; Query ManagementAddress student inquiries via WhatsApp, email, phone calls, and the LMS/portal.Resolve technical concerns related to logins, course access, assignments, dashboards, and application usage.Guide students step-by-step in resolving basic technical problems.Forward complex issues to the appropriate department when necessary.2. Coordination &amp; Internal CommunicationServe as the communication channel between Student Management, Academic, IT, and Operations teams.Monitor ongoing cases and follow up until resolution.Ensure timely updates are shared with both students and relevant staff.Keep organized records of all resolved and pending matters.3. LMS / Portal / Dashboard AssistanceSupport students in navigating the SourceCode LMS effectively.Work with the IT team to report bugs, suggest improvements, and address performance concerns.Identify recurring portal issues and compile weekly summaries.4. Data Handling &amp; Record ManagementMaintain detailed daily records of student concerns, solutions provided, and follow-ups.Update attendance, enrollment data, performance reports, and system notifications as required.Perform routine checks to ensure data accuracy and updated records.5. Operational AssistanceAssist in onboarding new students, including account setup and orientation support.Help coordinate departmental tasks such as meetings, reminders, and workflow alignment.Support the implementation of new SOPs, system changes, and support procedures.Client Retention: Support initiatives aimed at improving student satisfaction and retention.Quality Assurance: Assist the Quality Assurance team in monitoring service quality and identifying improvement areas.Skills &amp; QualificationsRequiredExcellent communication skills (clear, respectful, and responsive).Basic technical troubleshooting abilities.Strong time management and multitasking skills.Solution-oriented mindset with a proactive approach.Familiarity with LMS or CRM platforms (training will be provided).PreferredPrevious experience in student services, customer support, or coordination roles.Knowledge of online education platforms or academic systems.Basic proficiency in Excel or Google Sheets.What We OfferSupportive Work Culture:Collaborate with dedicated professionals in a positive and team-focused environment. We promote teamwork, mentorship, and shared growth.Competitive Compensation:Attractive salary package with performance-based incentives and industry-standard benefits. Work in a modern on-site office located in Bahria Town Phase 7 with all essential resources.Professional Growth:Opportunities to expand your responsibilities within a fast-growing organization. We value initiative, creativity, and leadership development.Career Advancement:Be part of a rapidly developing company where your efforts make a measurable impact. We encourage continuous learning through workshops, seminars, and development programs.Job DetailsEmployment Type: Full-timeLocation Requirement:Rawalpindi &ndash; Must be able to reliably commute or plan to relocate before starting employment (Required)Education:Bachelor&rsquo;s degree (Required)Languages:English (Required)Urdu (Required)Work Mode:On-site (In person)Salary Range:Rs 60,000 &ndash; Rs 100,000 per month (based on experience) (Shifts timings can be changed based on requirement)For further details, visit:www.sourcecode.academyJob Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs60,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Do you have any experience with online student management?</li><li>How much experience do you have of customer support?</li><li>How much experience do you have with LMS?</li><li>Tell us about your experience with student Onboarding.</li><li>What are few aspects of Customer/Client retention?</li><li>Do you have experience in online management?</li></ul>Work Location: In person

Technical (Customer Support) Support BAHRIA TOWN

Agile Resources, Inc.

<div>
 
 
 Location:
 
 Remote but must live in the metro Atlanta, GA area
 
 
 
 
 
 
 Employment Type:
 
 6-month W-2 contract-to-hire
 
 
 
 
 
 
 Compensation:
 
 $17/hour W-2 (no flexibility)
 
 
 
 
 
 This Technical Customer Support role supports external customers by helping resolve account, billing, subscription, installation, and basic technical issues. This is more of a customer support role than a traditional IT help desk position, but candidates should be comfortable troubleshooting software issues, documenting cases, and creating a positive customer experience across phone, email, chat, and ticket queues. Prior external SaaS support experience is strongly preferred.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Provide friendly, empathetic, and professional support to external customers across phone, email, chat, and ticket queues.
 </li>
 <li>
 Respond to high-volume customer requests while helping the team meet SLA expectations.
 </li>
 <li>
 Manage an individual case queue, resolve aging requests, and document all customer interactions clearly and accurately.
 </li>
 <li>
 Assist customers with account and subscription management, billing and invoicing questions, refunds, login issues, account authorization, entitlement management, downloads, and installation.
 </li>
 <li>
 Troubleshoot basic technical issues related to software access, plugins, crashes, bug tracking, cache/cookie issues, and general application usage.
 </li>
 <li>
 Use knowledge base articles and internal resources to resolve issues or properly qualify cases for escalation.
 </li>
 <li>
 Remotely support users when needed to help diagnose and resolve software or account-related issues.
 </li>
 <li>
 Maintain professionalism and composure while supporting customers in a fast-paced, high-volume environment.
 </li>
 <li>
 Continue learning products, internal systems, and support processes through training and ongoing education.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 
 
 
 <ul>
 <li>
 2+ years of experience supporting customers through phone, email, chat, or ticketing systems.
 </li>
 <li>
 Strong customer service skills with the ability to create a positive customer experience and build trust with users.
 </li>
 <li>
 Experience supporting external customers in a SaaS, software, technical support, customer support, or Level 1 help desk-style environment.
 </li>
 <li>
 Ability to troubleshoot software, account, login, billing, installation, and basic technical issues.
 </li>
 <li>
 Strong written and verbal communication skills, including active listening, empathy, patience, and clear documentation.
 </li>
 <li>
 Experience documenting customer interactions, troubleshooting steps, and resolutions in a ticketing system.
 </li>
 <li>
 Strong time management and prioritization skills in a high-volume case queue environment.
 </li>
 <li>
 Technical proficiency with computer systems, software applications, email platforms, office productivity tools, and modern support systems.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 
 
 
 <ul>
 <li>
 Salesforce experience for ticketing, case management, documentation, or customer support workflows.
 </li>
 <li>
 External SaaS support experience.
 </li>
 <li>
 Experience with design, creative, engineering, architecture, or technical software support.
 </li>
 <li>
 Experience with Windows and Mac troubleshooting.
 </li>
 <li>
 Familiarity with remote support tools, customer support software, and knowledge base resources.
 </li>
 <li>
 Experience handling account management, subscriptions, refunds, billing, login issues, and software installation support.
 </li>
 </ul>
</div>

Customer Technical Support

DoALL Sawing Products

The Mechanical/Electrical Technical Support Specialist is a pivotal role within the Customer Service Department. This position is primarily responsible for providing technical support and troubleshooting assistance over the phone, conducting parts research and pricing, delivering technical training, and offering occasional on-site technical support as needed. The role serves as a key technical resource for Continental Machines (CMI) customers and the Field Service team.Responsibilities:<ul><li>Provide phone and online technical support to customers and Field Service Technicians, answering questions related to machine assembly, troubleshooting, and repairs.</li><li>Conduct Technical Service School training, covering topics such as electrical systems, basic electronics, hydraulics, schematic and ladder diagram interpretation, sequence of operation, machine line-up, and machine assembly.</li><li>Respond to inquiries regarding part numbers and assist with identifying correct parts and assemblies.</li><li>Determine pricing and availability of service parts and process orders as required.</li><li>Interpret electrical and hydraulic schematics to diagnose and troubleshoot machine issues.</li><li>Locate and retrieve prints for the manufacture of obsolete parts.</li><li>Research customer requirements and recommend appropriate solutions.</li><li>Support the development and maintenance of an internal and external knowledge base to aid in diagnosing machine concerns.</li><li>Perform on-site field repair work as needed, troubleshooting mechanical, electrical, and hydraulic malfunctions.</li><li>Participate in the development and implementation of Service Department processes.</li><li>Maintain regular and reliable attendance.</li></ul>Experience &amp; Education Requirements:<ul><li>Excellent mechanical aptitude with strong electrical and hydraulic system knowledge.</li><li>Proven experience troubleshooting electrical systems ranging from 24 VDC to 480 VAC and hydraulic circuitry.</li><li>Experience with PLCs, VFDs, HMIs, and servos is a plus.</li><li>Ability to read and interpret schematics and technical diagrams.</li><li>Basic machining skills, including sawing, drilling, and milling.</li><li>Strong customer service skills with the ability to communicate effectively and professionally.</li><li>Team-oriented mindset with strong interpersonal and collaboration skills.</li><li>Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.</li><li>Strong organizational skills with a high attention to detail.</li><li>Goal-driven with the ability to manage multiple projects and ongoing activities.</li><li>Ability to lift up to 25 pounds.</li><li>Valid driver&rsquo;s license with a clean driving record.</li><li>Ability to travel domestically with limited international travel.</li></ul>Company Overview:Founded in 1927, Continental Machines (CMI) manufactures the DoALL Sawing Products brand of industrial bandsaw cutting equipment. We provides world-class metal and specialty cutting solutions to a diverse customer base. We currently have an opening for a Technical Support Specialist to join our team.Pay: $25.00 - $30.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Referral program</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Experience:<ul><li>Customer service: 2 years (Required)</li><li>Mechanical knowledge: 3 years (Required)</li></ul>Work Location: In person

Mechanical/Electrical Technical Support Specialist

C2HR LLP

We are looking for a Technical Support Specialist to provide efficient and effective technical assistance to users. The ideal candidate will diagnose and resolve technical issues, ensure smooth IT operations, and deliver excellent customer service.Key Responsibilities:<ul><li>Provide first-level technical support to users via phone, email, or in person</li></ul><ul><li>Troubleshoot hardware, software, and network issues</li></ul><ul><li>Install, configure, and maintain computers, printers, and applications.</li></ul><ul><li>Monitor and respond to support tickets within agreed SLAs</li></ul><ul><li>Escalate complex issues to higher-level support teams when necessary</li></ul><ul><li>Maintain accurate records of issues and resolutions</li></ul><ul><li>Assist in system upgrades, patches, and maintenance activities</li></ul><ul><li>Support users with ERP, CRM, or business applications (if applicable)</li></ul><ul><li>Ensure compliance with IT policies and security standards</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)</li><li>Proven experience in technical support or help desk roles.</li><li>Strong knowledge of:</li></ul>- windows / MacOS operating systems - Networking basics (TCP/IP, DNS, DHCP) - Microsoft Office and common business applications.<ul><li>Familiarity with ticketing systems (e.g., ServiceNow, Zendesk)</li><li>Basic understanding of hardware troubleshooting</li><li>Excellent problem-solving and communication skills.</li></ul>Preferred Qualifications:<ul><li>Certifications such as:</li></ul>- Comp TIA A+ - SQL - Microsoft Certified (e.g., Azure, MCSA)<ul><li>Experience with ERP systems (SAP, Dynamics, etc.)</li><li>Knowledge of remote support tools</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR6,000.00 per monthWork Location: In person

Technical Support Specialist

Search 10000+ Technical customer support jobs near you this May. New roles added regularly across leading industries. Apply today.