technical customer support

Richtech Creative Displays

We are looking for a skilled problem solver to join our team as a Technical Customer Support Specialist. We need enthusiastic individuals who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. Communicate with the sales rep to ensure smooth transactions and shipping for customers.Responsibilities ● Remote Technical Support: Act as the main point of contact for Tier 1 &amp; 2 support, diagnosing hardware and software issues via phone and email. ● System Diagnostics: Review system logs to identify the root cause of failures, distinguishing between hardware malfunctions and software/environmental bugs. ● Remote Map &amp; Fleet Management: Use internal tools to remotely optimize robot navigation paths, including adjusting virtual boundaries and goal points. ● Technical Guidance: Walk on-site staff through physical resets, sensor maintenance (cameras/Lidar), and basic hardware checks. ● Network Integration: Troubleshoot connectivity issues and coordinate with client IT teams to provide device specs (MAC addresses) for network whitelisting. ● Internal Collaboration: Document recurring technical bugs and field data to help the engineering team improve the product. ● Case Management: Maintain accurate records in our service database, including technical notes, hardware changes, and client updates. ● Client Relations: Maintain a professional and calm demeanor, ensuring technical issues are resolved with a focus on customer satisfaction.Requirements: ● Educational Background: High School Diploma or GED required; Bachelor&rsquo;s degree in Computer Science, Robotics, or a related technical field is strongly preferred. ● Industry Experience: Proven background in Information Technology (IT) or Technical Support, with a strong interest in autonomous systems and robotics. ● Remote Support Excellence: Ability to maintain a professional, patient, and courteous demeanor while managing high-pressure technical support cases and remote troubleshooting sessions. ● Operational Flexibility: Must be 18 years of age or older and available to work occasional nights, holidays, and weekends to support 24/7 robotic fleet operations.Pay: $20.00 - $28.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Technical Customer Support Specialist

Amplex Internet

Job Overview Looking to break out of a routine job and join a team where your skills make an impact? We&rsquo;re looking for a Technical Support Representative to join our growing team! In this role, you&rsquo;ll be the go-to person for customers, providing excellent support and solving real problems every day. If you have strong communication skills, enjoy working with technology, and take pride in helping others, this is a great opportunity for you!Duties<ul><li>Provide first-level technical support to customers via phone, email, and in person, ensuring timely and professional responses</li><li>Troubleshoot and resolve a variety of software and hardware issues, working efficiently to minimize downtime for customers</li><li>Accurately document technical issues, troubleshooting steps, and resolutions for tracking and future reference</li><li>Collaborate with the Call Center, Installation Tech, and NOC teams to escalate complex issues and follow through to ensure full resolution.</li><li>Deliver high-quality service by maintaining a positive attitude, clear communication, and a strong focus on customer satisfaction</li></ul>Experience<ul><li>Proven experience in a help desk or technical support role is preferred.</li><li>Knowledge of computer management and desktop support.</li><li>Familiarity with computers, networks, and streaming services.</li><li>Excellent communication skills with a focus on customer service.</li><li>Ability to work independently as well as part of a team.</li><li>Experience using ticketing systems is a plus.</li></ul>Qualifications<ul><li>High school diploma or equivalent required.</li><li>Background in tech, call center, or customer service is preferred.</li><li>Must have good documentation skills and a willingness to learn!</li><li>Excellent customer service and patience is essential</li><li>Strong communication skills with customers on the phone/good overall phone skills.</li><li>Must be able to pass a drug screen and background check.</li></ul>Schedule &amp; Pay<ul><li>Wednesday&ndash;Sunday | 9:00 a.m.&ndash;5:00 p.m.</li><li>Starting pay: $19/hour, paid bi-weekly.</li><li>Benefits available after successful 90 days of employment.</li><li>This is an in office position with no remote opportunity.</li></ul>Must be able to complete pre-employment requirements that include a drug test. We are a dog friendly work environment!*We do not accept phone calls regarding application status*Job Type: Full-timePay: $19.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Compensation Package:<ul><li>Bonus opportunities</li><li>Hourly pay</li></ul>Application Question(s):<ul><li>This is a Wednesday-Sunday, 9AM-5PM schedule. Are you willing to work that shift?</li><li>This position is NON remote. Are you comfortable working in an in-office setting?</li></ul>Experience:<ul><li>Technical support: 1 year (Preferred)</li><li>Call center: 1 year (Preferred)</li></ul>Work Location: In person

Technical/Customer Support Representative

EXA Capital, Inc

Software Technical Support Specialist &ndash; Role OverviewWe&rsquo;re looking for a highly skilled Technical Support Specialist with a strong technical foundation and a passion for solving complex problems. This role goes far beyond traditional customer service &mdash; our ideal candidate has hands-on experience with software technical support, database management, and technical documentation, and is comfortable working directly with both customers and developers.This is a long-term position with room for growth, learning, and meaningful impact on our product and customer experience.What We Do<ul><li>Provide advanced technical support to customers via live calls, video meetings, email/tickets, and chat</li><li>Troubleshoot software issues, identify potential bugs, and clearly document details for the development team</li><li>Work with databases using SQL, Microsoft Access, and Excel (Power BI experience is a plus)</li><li>Create and maintain Knowledge Base articles for both customers and internal processes, create training materials, and implementation documentation</li><li>Collaborate with cross-functional teams to ensure smooth product adoption and customer satisfaction</li><li>Assist with CRM-based workflows and ticket management (Zendesk/HubSpot experience preferred)</li></ul>Key Qualifications<ul><li>Exceptional verbal and written communication skills in clear, fluent English</li><li>Strong experience in database management</li><li>Proficiency in SQL or Microsoft Access</li><li>Strong Excel skills</li><li>Power BI experience is a plus</li><li>Proven experience in software support and technical troubleshooting</li><li>Comfortable working directly with customers through calls, video meetings, and screen sharing</li><li>Ability to clearly communicate technical issues to both technical and non-technical audiences</li><li>Familiarity with CRM platforms (e.g., Zendesk, HubSpot) is a plus</li><li>A desire for a long-term, growth-oriented position where contributions make a real impact</li></ul>Job Type: Full-timeWork Location: In person

Software Technical Customer Support Specialist

Supermetrics

<div>We're looking for our new Technical Customer Support Specialist to join our Customer Support team based in North America.
<h4 class="jobSectionHeader">
This role is fully remote and we will consider candidates in Eastern time zones (EST). States where we can hire remotely: Delaware, Florida, Georgia, Indiana, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Vermont, and Virginia.</h4>

In this role, you will&hellip;

As a Technical Customer Support Specialist, you will serve as an invaluable partner for our customers, working with them as they use our platform to manage their marketing data to make informed business decisions. This will include identifying and resolving issues, providing technical guidance, diagnosing and functionally escalating issues, consultations on report building and data management initiatives, and advising on best practices to our customers to support them in reaching their goals.

Your day-to-day work and responsibilities include&hellip;
<ul>
<li>Serve as the primary point of contact for customers seeking technical assistance via various channels including email, video conferencing, and live chat.</li>
<li>Diagnose and resolve technical issues related to our marketing analytics technology platform, including software configuration, data integrations, and API usage.</li>
<li>Collaborate with customers to understand their technical requirements and provide tailored solutions to meet their needs.</li>
<li>Escalate unresolved issues to the appropriate internal teams such as engineering or product development, and effectively manage customer expectations and communications related to the troubleshooting effort and resolution.</li>
<li>Document, with a high degree of accuracy all customer interactions, issues, and resolutions in our Support ticketing system.</li>
<li>Assist in the development and maintenance of technical support documentation, including knowledge base articles, troubleshooting guides, and FAQs.</li>
<li>Stay up-to-date on product enhancements, new features, and industry best practices to provide timely support and guidance to customers.</li>
<li>Participate in regular training sessions to enhance technical knowledge of cross functional team mates</li>
</ul>
This position is for you if you have&hellip;
<ul>
<li>2-3 years experience delivering effective technical support within a Martech or SaaS company.</li>
<li>Bachelor's degree in a technical discipline, or an equivalent combination of work experience and relevant third party certifications</li>
<li>Basic web programming and SQL knowledge.</li>
<li>Familiarity with web technologies, APIs, data integrations, and data warehousing</li>
<li>Experience with CRM systems and support ticketing platforms (e.g., Salesforce, Zendesk)</li>
<li>Have effective problem-solving skills to identify and implement solutions. Including self-driven research, collaboration with other departments, and testing</li>
<li>Be highly motivated and able to prioritise effectively within a largely asynchronous and remote work environment.</li>
<li>Have clear and flexible communication skills with both internal and external parties</li>
<li>Have a mindset of continuous personal growth and development.</li> 
</ul>
The base salary for this role is $60,000 USD annually + bonus, with flexibility depending on level/experience (to be discussed). These figures reflect the compensation offered for remote U.S.based candidates. In addition to compensation, we offer a comprehensive benefits package, including:
<ul><li>Fully paid medical/dental/vision benefits (for employee &amp; dependents)</li></ul>
<ul><li>Generous PTO</li></ul>
<ul><li>401k with matching</li></ul>
<ul><li>Options</li></ul>
<ul><li>Tech package</li></ul>
<ul><li>Home office and wifi stipend</li></ul>

Supermetrics is committed to fair and equitable compensation practices. We regularly review pay data to ensure internal equity, market alignment, and full transparency in how we reward performance.

Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected. If you require any reasonable accommodations during the application or interview process, please do not hesitate to let us know. All requests for accommodation will be kept confidential.

Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.

#LI-Remote<div> 

Join us on our mission to make data a marketing superpower 


Supermetrics builds an end-to-end marketing intelligence platform, with 15% of global advertising spend reported through our products. 


We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestl&eacute;. Since our founding in 2013, we've grown from a one-person shop to a key player in the industry&mdash;and we're just getting started! 


We're a team of 400+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team. 


Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together. 


We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully. 


Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected. 


It all started with a Google t-shirt... Read the rest of our growth story at supermetrics.com/about.</div></div>

Technical Customer Support Specialist - US Remote

Intrado

<div>About Us:
<div>
Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.</div>
Responsibilities:

Intrado is looking to hire a PSAP (911) Field Technical Customer Support (Level 3). This role will be located in Colorado maintaining our equipment throughout Larimer, Boulder, Weld Counties so candidates must be willing to travel throughout Colorado.<div> 
This role is responsible for leading and participating in maintenance of 911 call handling and dispatch systems, including traveling to customer site, installation/maintenance and troubleshooting of software and hardware; traveling to customer site to install/ maintain assigned software and troubleshoot any product issues; provide on-site training for all assigned products; troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility; provide remote support to customers and service technicians as needed; participate in the development of Method of Procedures (MOP's); assist in new product development and new product training. 
MINIMUM QUALIFICATIONS</div><div><ul><li>
Provide assistance and guidance to co-workers on best approaches, practices, and lessons learned</li><li>
Prepare reports, material and documentation as requested</li><li>
May update project plan</li><li>
Participate in the development of MOPS (Method of Procedures)</li><li>
Train and mentor assigned co-workers, as necessary</li><li>
Provide departmental support in problem resolution, ensuring issues are resolved in an accurate, timely, and professional manner</li><li>
Gather all information prior to installs using the tools provided prior to traveling on-site</li><li>
Make an introductory phone call to the customer to confirm appointment time and location</li><li>
Provide remote support to customers and service technicians as needed</li><li>
Collect supporting documents from each installation and return assigned paperwork as required</li><li>
Submit expense reports and time cards to supervisor as required ensuring adherence to</li><li>
Follow research through until resolution</li><li>
Document all issues thoroughly maintaining department files</li></ul></div>
Education:<ul><li>
High school diploma or GED required<ul><li>
Bachelor&rsquo;s degree from an accredited college or university in MIS or Computer Science preferred</li></ul></li></ul>
Experience:
Applicant for this job will be expected to meet the following minimum qualifications.<ul><li>
Minimum 5 years of technical customer service and installation or software training experience. Previous work with routing, traditional and IP based PBX exchanges, and connection mapping with various channel providers (Avaya, Cisco, etc.).</li><li>
Minimum 5 years experience with networking, Windows based servers and workstations required</li><li>
Min two years of experience with Oracle and SQL preferred</li><li>
Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified System Engineer (MCSE), etc.) preferred</li><li>
Telephony knowledge (e.. MDF, tip and ring punchdown, color codes, POTS, etc.) preferred</li><li>
Basic knowledge of Word and Excel required</li><li>
Knowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45 etc) preferred</li><li>
On-call required and night shift work dependent on customer request/updates (11pm -6am)</li></ul>
Physical Requirements:<ul><li>
Must be able to occasionally lift up to 50lbs</li><li>
Occasionally may be asked to bend, stoop, carry items which may weigh more than 25lbs (i.e. tool kits), climb stairs, work in a confined space, crawl, kneel, push, reach above the shoulder, do repetitive motions, stand, walk, climb ladder, or lift objects above the head</li><li>
Must have enough mobility to load and unload product equipment, setup a station at a specified location, trace cables (potentially under desks) and sort equipment as required</li><li>
Should be able to hear customers over the phone, detect system beeps when troubleshooting, and verify sound quality when working with telephony equipment</li><li>
Must be able to see well enough to read PC screens, review mother board schematics, and follow technical documentation</li></ul>
Travel:<ul><li>
Local travel throughout Colorado</li><li>
Mileage is paid, but candidates must have their own working vehicle</li></ul>
Total Rewards:
<div>
Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you&rsquo;d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond &ndash; paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in work worth doing!</div><div></div><div> 
The starting salary is anticipated between $31 and $39 and will be commensurate with experience.</div><div> 
</div><div>Intrado is an Equal Opportunity Employer &ndash; Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace.</div></div>

IT Field Technical Customer Support (Level 3) - Colorado

Spread Peace Solution

Job Title: Technical Customer Support Specialist Location: Remote Schedule: Monday &ndash; Friday | 9:00 AM &ndash; 5:00 PM EST Employment Type: Full-time Experience Level: Mid-Level (3&ndash;5 years)About the RoleWe are looking for a Technical Customer Support Specialist with experience in SQL, APIs, SaaS platforms, and troubleshooting software applications to support our growing platform.In this role, you will handle complex technical support tickets, investigate production issues, and provide assistance to non-profit organizations, platform organizers, and donors. You will work closely with engineering and product teams to diagnose system behavior, document bugs, and deliver solutions.This is an excellent opportunity for someone with a technical support, product support, help desk, or SaaS customer support background who enjoys solving technical problems and helping users succeed.Key Responsibilities<ul><li>Provide technical customer support through email and phone in a high-volume environment</li><li>Troubleshoot complex platform issues using SQL queries, APIs, logs, and internal diagnostic tools</li><li>Investigate production incidents and unexpected platform behavior before escalating to engineering teams</li><li>Analyze datasets and platform behavior to identify root causes of issues</li><li>Create detailed JIRA tickets with reproduction steps, API values, and console logs</li><li>Manage and resolve customer support tickets related to accounts, platform features, and payment/bank transfer verification</li><li>Collaborate with Engineering, Product, and Operations teams to resolve bugs and improve platform performance</li><li>Maintain high customer satisfaction (CSAT) while meeting SLA and response time targets</li><li>Improve knowledge base documentation and support workflows</li><li>Support non-profit customers, organizers, and donors with empathy and professionalism</li></ul>Required Qualifications:<ul><li>2&ndash;5 years experience in technical customer support, SaaS support, product support, or help desk roles</li><li>Strong SQL skills for querying data and troubleshooting user issues</li><li>Experience working with REST APIs, API integrations, or developer tools</li><li>Understanding of software troubleshooting, debugging, and application logs</li><li>Experience using ticketing systems such as JIRA, Zendesk, Freshdesk, or similar platforms</li><li>Ability to document technical issues clearly for engineering teams</li><li>Experience handling high-volume customer support tickets</li></ul>Preferred Skills<ul><li>Experience supporting SaaS platforms or web applications</li><li>Familiarity with browser developer tools and console error logs</li><li>Experience supporting fintech, donation platforms, or payment systems</li><li>Knowledge of technical support workflows and escalation processes</li></ul>Core SkillsTechnical Support Customer Support SQL Queries API Troubleshooting SaaS Support Software Troubleshooting JIRA Ticketing Help Desk Support Technical Documentation Customer SuccessJob Types: Full-time, Contract Contract length: 12 monthsPay: Rs60,000.00 - Rs100,000.00 per monthWork Location: Remote

Technical Customer Support Specialist (SQL, APIs, SaaS)

99 Technologies

Job DescriptionJob Title: Customer Support Representative (Technical) Company: 99 Technologies Pvt. Ltd. Location: Bahria Town, Islamabad (Near GT Road)Job Description: 99 Technologies is hiring a Customer Support Representative (Technical) to manage customer queries and provide after-sales support for our computer sales business. The role requires solid knowledge of computer hardware and IT products, with the ability to assist customers with troubleshooting, warranty claims, and after-sales services. We are seeking someone who is customer focused, tech savvy, and efficient in multitasking.Key Responsibilities:<ul><li>Provide after-sales support for computer systems, components, and accessories.</li><li>Address customer inquiries via phone, email, and chat in a professional manner.</li><li>Troubleshoot hardware and software issues and guide customers toward solutions.</li><li>Coordinate warranty, service, and repair cases as required.</li><li>Share product knowledge and assist customers in choosing suitable solutions.</li><li>Maintain accurate customer records, service logs, and issue tracking.</li><li>Ensure high levels of customer satisfaction by handling complaints empathetically.</li></ul>Essential Skills:<ul><li>Excellent communication and interpersonal skills.</li><li>Strong knowledge of computer hardware including laptops, desktops, components, and peripherals.</li><li>Strong problem solving ability for both technical and customer related issues.</li><li>Familiarity with CRM systems and service management tools.</li><li>Ability to adapt quickly and handle multiple cases efficiently.</li><li>Strong time management and attention to detail.</li></ul>Experience:<ul><li>Minimum 2 years of experience in Customer or Technical Support preferably in the IT or computer hardware industry.</li></ul>Job Details:<ul><li>Job Type: Full time</li><li>Shift Timing: Night shift (US Time Zone / CST)</li><li>Work Location: On site, Bahria Town Islamabad</li></ul>Work Location: In person

Customer Support Representative (Technical)

Search 10000+ Technical customer support jobs near you this March. New roles added regularly across leading industries. Apply today.