technical customer support specialist

Cronysoft

We're Hiring at CronySoft - Technical Support SpecialistKey ResponsibilitiesYou will handle daily customer support and technical troubleshooting for POS and Backoffice workflows, including billing, returns, shift closing, inventory, purchasing, reporting, and user access. You will log and manage customer cases in the ticketing system, follow up until resolution, and escalate complex issues to internal teams with complete documentation. You will also support customers during urgent situations, guide non-technical users with clear instructions, and maintain professional communication throughout the support process.Requirements<ul><li>Bachelor&rsquo;s degree preferred.</li><li>Minimum 2/3 years experience in Technical Support, Application Support, Helpdesk, or similar role.</li><li>Excellent English communication (spoken and written) is mandatory.</li><li>Strong troubleshooting and customer handling skills with a calm and professional attitude.</li><li>Comfortable working night shift and supporting USA-based customers.</li><li>Experience using ticketing/CRM tools (Zendesk, Freshdesk, Zoho, Jira, Intercom, Salesforce, or similar).</li><li>Working knowledge of POS, retail workflows, inventory, warehouse operations, ERP, or SaaS support is a strong plus.</li><li>Basic technical knowledge of Windows troubleshooting, networking concepts, and remote support tools (TeamViewer/AnyDesk).</li><li>SQL or database understanding is a plus for validation and troubleshooting.</li></ul>What We Offer<ul><li>Competitive Salary</li><li>Yearly Festival Bonus</li><li>Performance Based Bonus</li><li>Paid Leaves</li><li>Growth opportunity in an international customer support environment</li><li>Structured training on our products and workflows</li><li>Professional, performance-driven workplaceHow to Apply</li></ul>Send your resume to Recruiter@cronysoft.com Subject: Technical Support Specialist (Night Shift)Pay: Rs99,999.00 - Rs299,999.00 per monthWork Location: In person

Technical Support Specialist

Talentoma

<div>
 
 Job Title: Remote Tech Support Specialist
 
 
 
 
 
 
 Monthly Pay:
 
 $5,600 &ndash; $6,700
 
 
 
 
 
 
 Summary:
 
 
 
 The Remote Tech Support Specialist provides advanced technical support, troubleshooting expertise, and user assistance for software, systems, and technology platforms.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Troubleshoot technical issues.
 </li>
 <li>
 Resolve software and system concerns.
 </li>
 <li>
 Assist users with technology solutions.
 </li>
 <li>
 Document support activities.
 </li>
 <li>
 Escalate advanced technical problems.
 </li>
 <li>
 Maintain service quality standards.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Technical support experience preferred.
 </li>
 <li>
 Strong troubleshooting and diagnostic skills.
 </li>
 <li>
 Excellent customer service abilities.
 </li>
 <li>
 Familiarity with remote support technologies.
 </li>
 <li>
 Ability to manage multiple support requests.
 </li>
 </ul>
 
 
 
 
 
 Perks &amp; Benefits:
 
 
 <ul>
 <li>
 Monthly pay: $5,600&ndash;$6,700
 </li>
 <li>
 Fully remote technical support role
 </li>
 <li>
 Paid certification and training opportunities
 </li>
 <li>
 Career progression pathways
 </li>
 <li>
 Competitive compensation package
 </li>
 </ul>
</div>

Remote Tech Support Specialist

IT Solution Services

Job Overview Are you passionate about technology and eager to kick-start your career in IT support? We&rsquo;re seeking an energetic and motivated Entry Level Technical Support Specialist to join our dynamic team! In this role, you will be the first point of contact for users experiencing technical issues, providing essential support to ensure smooth operation of computer systems, networks, and software. This paid position offers a fantastic opportunity to develop your skills in a fast-paced environment while helping colleagues resolve their technical challenges efficiently. If you thrive on problem-solving, enjoy helping others, and are eager to grow your IT expertise, this is the perfect role for you!Responsibilities<ul><li>Respond promptly to user inquiries via help desk ticketing systems such as ServiceNow or Jira, providing clear and effective solutions.</li><li>Troubleshoot hardware and software issues across various operating systems including Windows, macOS, and Linux.</li><li>Assist with computer management tasks such as installing, configuring, and maintaining desktop hardware and peripherals.</li><li>Support network administration activities including configuring VPNs, firewalls, DNS settings, TCP/IP protocols, LANs, and WAN connections.</li><li>Manage user accounts and permissions using Active Directory, GPO (Group Policy Objects), and SCCM (System Center Configuration Manager).</li><li>Help maintain IT infrastructure by supporting server environments like Microsoft Windows Server and Linux servers.</li><li>Collaborate with team members on troubleshooting network connectivity issues involving Cisco Meraki or other network devices.</li><li>Document issues and resolutions accurately in ticketing systems like BMC Remedy or ServiceNow to ensure seamless follow-up.</li></ul>Skills<ul><li>Familiarity with computer hardware components and basic computer management tasks.</li><li>Experience with Microsoft Office applications and mobile device support.</li><li>Excellent communication skills with the ability to explain technical issues clearly to non-technical users.</li><li>Ability to analyze problems quickly and develop effective solutions under pressure Join us to develop your technical skills in a vibrant environment that values proactive problem-solving and excellent customer service! This paid entry-level position is designed for individuals eager to learn about IT infrastructure while making a tangible impact on daily operations through dedicated support. If you&rsquo;re ready to grow your career in technology support&mdash;apply now!</li></ul>Pay: $21.00 - $26.00 per hourBenefits:<ul><li>401(k)</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Tuition reimbursement</li></ul>People with a criminal record are encouraged to applyWork Location: In person

Entry Level Technical Support Specialist

Motorola Solutions

<div><h2 class="jobSectionHeader">Company Overview
</h2>At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that&rsquo;s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. 
<h2 class="jobSectionHeader"> 
Department Overview
</h2>The CommandCentral Customer Support Team is dedicated to &quot;Solving for safer&quot; by ensuring our technology stands resiliently behind those who protect our communities. In the moments that matter, our mission-critical platform delivers clarity and stability to first responders. We operate as a highly collaborative unit, recognizing that every system optimization we perform directly impacts human safety and operational confidence.
<h2 class="jobSectionHeader"> 
Job Description
</h2>We are seeking an Ecosystem Technical Support Specialist to guide, teach, and support both our customers and fellow team members. In this role, you act as a critical conduit between operational environments and our core engineering divisions. You will advocate for customer needs while building comprehensive technical knowledge that elevates the capabilities of the entire team. Our workspace thrives on inclusive partnership, technical curiosity, and an environment where human ingenuity connects seamlessly with advanced software solutions.
Key Responsibilities:
Incident Resolution &amp; Collaboration
<ul><li>Manage relationships and collaboration between Support, Product Management, and Engineering groups to troubleshoot reported incidents, system outages, and complex escalations
</li><li>Analyze data to determine the root cause of hardware, networking, or application system issues and document resolutions within internal tracking software
</li><li>Provide an exceptional customer experience during technical support calls, emails, and chat interactions to help ensure seamless system performance
</li></ul>Knowledge Amplification
<ul><li>Create technical documentation to serve as a job aid and expand the knowledge base for other technical professionals
</li><li>Help to ensure all tiers of technical support are informed of product enhancements by working closely with development teams to share vital platform insights
</li><li>Train and mentor other innovators through both formal and informal program structures to build technical resilience across the team
</li></ul>Requirements
<ul><li>Minimum of High School Diploma or GED
</li><li>2+ years of experience working in help desk with Software as a Service
</li><li>Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
</li></ul>This position is subject to working in high security areas governed by the US Department of Justice's &quot;Criminal Justice Information Services (CJIS) Security Policy&quot; and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
Target Base Salary Range: $60,000 - $70,000
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
Applications for this position will be reviewed from June 1st 2026 - June 30th 2026
#LI-DB1 
<h2 class="jobSectionHeader"> 
Basic Requirements
</h2><ul><li>High School Diploma or GED
</li><li>2+ years of customer service or technical support experience
</li><li>Must be able to obtain background clearance as required by government customer
</li><li>Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. 
</li></ul><h2 class="jobSectionHeader"> 
Travel Requirements
</h2>Under 10%
<h2 class="jobSectionHeader"> 
Relocation Provided
</h2>None
<h2 class="jobSectionHeader"> 
Position Type
</h2>Experienced
<h2 class="jobSectionHeader"> 
Referral Payment Plan
</h2>Yes
Our U.S. Benefits include:
<ul><li>Incentive Bonus Plans
</li><li>Medical, Dental, Vision benefits
</li><li>401K with Company Match
</li><li>10 Paid Holidays
</li><li>Generous Paid Time Off Packages
</li><li>Employee Stock Purchase Plan
</li><li>Paid Parental &amp; Family Leave
</li><li>and more! 
</li></ul> 
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.
We&rsquo;re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.</div>

Ecosystem Technical Support Specialist (Hybrid)

Thunderbird

<div>
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 Technical Support Specialist
 
 
 at MZLA/Thunderbird
 
 
 Locations: Remote Canada, Remote US
 
 
 <ul>
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 Remote Canada
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 Remote US
 
 
 </li>
 </ul>
 
 Why Thunderbird?
 
 
 
 Thunderbird is one of the world&rsquo;s most trusted open-source email applications, empowering more than 20 million people globally. At MZLA, the team behind Thunderbird, we build privacy-respecting communication tools that help people manage their digital lives while staying in control of their data.
 
 
 We are open source by design. Our products are developed transparently and in collaboration with a global community of contributors, and that same spirit shapes how we work: collaboratively, inclusively, and with a shared commitment to putting users first.
 
 
 Our small but growing distributed team includes 65+ people across seven countries. As Thunderbird evolves beyond a single desktop application, we are expanding across desktop, mobile, and paid services to build independent, privacy-respecting alternatives to big tech ecosystems.
 
 
 Our revenue model combines user donations, which help keep Thunderbird&rsquo;s apps freely available, with paid services that cover the costs of hosted offerings while supporting long-term sustainability and continued innovation.
 
 
 
 A note about MZLA and Mozilla:
 
 MZLA Technologies Corporation is the nonprofit-owned company behind Thunderbird and part of the Mozilla family. MZLA is separate from Mozilla Corporation and has its own compensation programs, benefits, and employment policies.
 
 
 To learn more, visit www.thunderbird.net
 
 
 
 The opportunity
 
 
 
 Thunderbird is growing, and we&rsquo;re looking for a Technical Support Specialist to help deliver excellent support for Thunderbird users across our expanding product ecosystem, including our subscription products.
 
 
 This role is for someone who takes real satisfaction in resolving support requests with care, clarity, and technical precision. You enjoy working through a queue, diagnosing tricky issues, helping users get unstuck, and spotting patterns that can make support better for everyone. Every closed ticket, forum response, or app store reply represents a user who can get back to what they were trying to do.
 
 
 You&rsquo;ll be part of the Support Operations team, working closely with support, product, engineering, documentation, and community colleagues. Your initial focus will be supporting Thunderbird&rsquo;s subscription products as they scale, but you&rsquo;ll also help users through community forums, app store reviews, and other support channels.
 
 
 This is a great opportunity for someone who loves technical support work, cares deeply about the user experience, and wants to help shape support practices for products that are still growing.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Manage technical support tickets from intake through resolution, with an initial focus on Thunderbird&rsquo;s subscription products.
 </li>
 <li>
 Provide timely, thoughtful, and empathetic support that helps users feel heard, understood, and effectively supported.
 </li>
 <li>
 Troubleshoot Level 1 and Level 2 technical issues, including account setup, email configuration, SMTP, IMAP, JMAP, DNS, email authentication, and Thunderbird desktop client issues.
 </li>
 <li>
 Triage incoming requests to determine whether the issue is user error, configuration-related, a product bug, or a feature request.
 </li>
 <li>
 Escalate complex issues with clear reproduction steps, logs, environmental details, and user impact.
 </li>
 <li>
 Maintain accurate and complete support records in Zendesk or similar systems.
 </li>
 <li>
 Monitor and respond to technical questions in Thunderbird community forums.
 </li>
 <li>
 Monitor and respond to app store reviews, initially for Android and later for iOS.
 </li>
 <li>
 Identify recurring user pain points, documentation gaps, product confusion, and emerging trends across support channels.
 </li>
 <li>
 Share systemic issues with support leadership, product, engineering, or documentation teams so we can improve the experience for all users.
 </li>
 <li>
 Create and maintain user-facing documentation, FAQs, troubleshooting guides, and internal support playbooks.
 </li>
 <li>
 Help support Thunderbird ideas, feedback, or community engagement channels.
 </li>
 <li>
 Participate in an on-call rotation, generally one week at a time, with cadence depending on team size and operational needs.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 5+ years of technical support experience providing Level 1 and Level 2 troubleshooting for software products, web services, email systems, or IT environments.
 </li>
 <li>
 Hands-on experience troubleshooting email protocols and client configuration issues, including SMTP, IMAP, JMAP, and account setup workflows.
 </li>
 <li>
 Working knowledge of DNS fundamentals, including A, MX, and TXT records, as well as SPF, DKIM, and DMARC.
 </li>
 <li>
 Familiarity with Mozilla Thunderbird or comparable desktop email clients.
 </li>
 <li>
 5+ years of experience using Zendesk or a similar CRM, help desk, or ticketing platform.
 </li>
 <li>
 Strong troubleshooting skills and the ability to gather information, isolate variables, and resolve technical issues even when the initial information is incomplete.
 </li>
 <li>
 Excellent written communication skills, with the ability to explain technical concepts clearly to users with different levels of technical knowledge.
 </li>
 <li>
 Strong empathy, patience, and emotional intelligence when supporting frustrated or confused users.
 </li>
 <li>
 Experience engaging with users in public or semi-public support channels, such as forums, app store reviews, issue trackers, or user communities.
 </li>
 <li>
 A strong sense of ownership over support quality and the user experience.
 </li>
 <li>
 Comfort working in a queue-based role with evolving processes, ambiguity, and minimal day-to-day supervision.
 </li>
 <li>
 Ability to work remotely and asynchronously across time zones, with strong overlap with Eastern Time.
 </li>
 <li>
 Comfort using AI tools for research, troubleshooting, technical learning, and workflow improvement while applying sound human judgment.
 
 
 </li>
 </ul>
 
 Bonus points for
 
 
 
 <ul>
 <li>
 Experience with open source software communities and support models is a strong plus&mdash;you understand the collaborative, transparent ethos of open source and thrive in community-driven environments.
 </li>
 <li>
 Familiarity with Linux, macOS, Windows, Android, and iOS.
 </li>
 <li>
 Knowledge of email server administration, hosted email platforms, or mail infrastructure.
 </li>
 <li>
 Experience responding to app store reviews, particularly on Google Play or the Apple App Store.
 </li>
 <li>
 Proficiency in a second language; German is especially helpful.
 </li>
 <li>
 Experience writing technical documentation, knowledge base articles, FAQs, or support playbooks.
 </li>
 <li>
 Background in QA, bug triage, reproduction testing, or working closely with engineering teams.
 
 
 </li>
 </ul>
 
 What Success Looks Like
 
 
 
 You&rsquo;ll be successful in this role if you are the kind of person who cares about both the individual user and the bigger pattern behind the issue. You don&rsquo;t just answer the ticket in front of you; you notice when the same problem is showing up again and again. You document what you learn, share useful context with the team, and help reduce friction for future users.
 
 
 You bring patience to frustrating situations, precision to technical troubleshooting, and curiosity to ambiguous problems. You understand that support is not just about closing tickets. It is about helping people succeed, improving the product, and making the experience better for the next user.
 
 
 
 Work environment
 
 
 
 This is a full-time, fully remote position. You&rsquo;ll join a distributed team of Thunderbird staff, open-source community members, and contributors from around the world.
 
 
 We rely on clear communication, thoughtful documentation, and collaborative decision-making to work effectively across time zones and disciplines.
 
 
 
 Compensation &amp; Benefits
 
 
 
 We benchmark our base salaries to local markets and target the 60th percentile of the peer market. The salary ranges for this role are:
 
 
 <ul>
 <li>
 US: $67,000 - $77,000 USD
 </li>
 <li>
 Canada: $57,000- $67,000 CAD
 
 
 </li>
 </ul>
 We may consider candidates with strong skills but less than the required experience. Title, level and compensation will be determined based on qualifications and experience.
 
 
 In addition to competitive salaries, we offer a comprehensive benefits package designed to support your whole self.
 
 
 
 Work &amp; career
 
 
 
 <ul>
 <li>
 Fully remote work &amp; schedule flexibility
 </li>
 <li>
 Company-provided laptop
 </li>
 <li>
 Annual bonus program
 </li>
 <li>
 Monthly remote work stipend
 </li>
 <li>
 Annual professional development stipend
 </li>
 <li>
 Industry conferences
 </li>
 <li>
 Company all-hands and team gatherings
 
 
 </li>
 </ul>
 
 Rest &amp; play
 
 
 
 <ul>
 <li>
 24 days PTO per year (prorated)
 </li>
 <li>
 Your birthday
 </li>
 <li>
 Year-end company shutdown
 </li>
 <li>
 9 wellbeing days
 </li>
 <li>
 Public holidays
 </li>
 <li>
 Other paid leave
 </li>
 <li>
 Quarterly wellbeing stipend for personal / family activities
 
 
 </li>
 </ul>
 
 Health &amp; family
 
 
 
 <ul>
 <li>
 401(k) / RRSP contributions
 </li>
 <li>
 Health, dental, &amp; vision insurance
 </li>
 <li>
 Disability insurance
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Employee assistance program
 </li>
 <li>
 Paid parental leave
 </li>
 <li>
 Paid sick days
 
 
 </li>
 </ul>
 
 Work eligibility
 
 
 
 Applicants must reside in and
 
 have permanent work authorization
 
 for the country location(s) specified in the posting. We are unable to consider applicants outside of these markets at this time. And, we do not provide visa sponsorship.
 
 
 
 How To Apply
 
 
 
 Please apply directly through our career page. We carefully review every cover letter and screening question, so take the time to answer each fully. We value authentic, thoughtful responses that reflect your own experience and perspective. It is fine to use AI tools to polish your writing, but your answers should be your own.
 
 Candidates who submit generic or unoriginal AI-generated responses may be disqualified from further consideration.
 
 
 
 
 Our commitment to diversity, equity, and inclusion
 
 
 
 MZLA believes in the value of diverse creative practices and forms of knowledge, and knows diversity, equity and inclusion are crucial to and enrich the company&rsquo;s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities and expressions.
 
 
 We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. MZLA will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.
 
 
 We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at
 
 hiringaccommodations@thunderbird.net
 
 to request accommodation.
 
 
 <ul>
 <li>
 Remote Canada
 </li>
 <li>
 Remote US
 
 
 </li>
 </ul>
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 Why Mozilla?
 
 
 At Mozilla, we&rsquo;re serving humanity&mdash;by maintaining a safe, open internet&mdash;while also helping the individual humans employed here to reach their personal and professional goals. With a relatively small team serving hundreds of millions of people, a culture of exploration, and a commitment to mentorship, opportunities abound to learn and grow at Mozilla.
 
 
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 Learn more about Mozilla Ads
 
 
 
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<div><h2 class="jobSectionHeader">Company Overview
</h2>At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that&rsquo;s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. 
<h2 class="jobSectionHeader"> 
Department Overview
</h2>The Customer Support Technician II is a reactive role within the Astro Infrastructure Technical Support Organization. TSO provides remote technical support Monday through Friday (8x5) as a component of the broader model to ensure the availability of mission critical radio systems. Ensuring public safety for our commercial and government customers while delivering a great customer experience is paramount. This team addresses new and existing tickets and works closely with customers, field teams, and the escalation team to restore service and drive incidents to resolution.
<h2 class="jobSectionHeader"> 
Job Description
</h2>As a Customer Support Technician II , you will provide mission-critical technical support for Motorola ASTRO systems, serving public safety for commercial and government clients. This hybrid role requires a proactive professional who can manage priorities with minimal supervision while maintaining high-security standards.
Key Responsibilities &amp; Requirements
<ul><li>System Support: Provide high-level technical support for Motorola ASTRO systems and Land Mobile Radio (LMR) infrastructure, ensuring the stability of critical public safety communications.
</li><li>Incident Management: Drive incidents to resolution by performing initial triage, documenting troubleshooting steps, and escalating complex issues within specified time frames to meet service level agreements (SLAs).
</li><li>Communication: Maintain consistent, professional communication via phone, email, and ticketing systems to manage customer expectations and build strong relationships with internal and external stakeholders.
</li><li>Knowledge Management: Utilize and contribute to the knowledge database by implementing documented solutions and authoring new articles for previously undocumented technical issues.
</li><li>Technical Proficiency: Leverage experience with Active Directory , Network Troubleshooting , and various operating systems including Windows/Windows Server and Linux/Unix .
</li><li>Performance Excellence: Ensure all support and performance metrics are met while tracking outages through to the successful restoration of services.
</li><li>Process Improvement: Collaborate across functional lines to provide feedback on operational processes and participate in training to stay current on evolving systems and applications.
 </li></ul>This position is subject to working in high security areas governed by the US Department of Justice's &quot;Criminal Justice Information Services (CJIS) Security Policy&quot; and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
Target Base Salary Range: $60,000 - $65,000
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-DB1
#LI-HYBRID 
<h2 class="jobSectionHeader"> 
Basic Requirements
</h2><ul><li>High School Diploma or Equivalent</li>
<li>2+ years of Technical Support experience</li>
<li>Must be able to obtain background clearance as required by government customer</li>
</ul><h2 class="jobSectionHeader"> 
Travel Requirements
</h2>None
<h2 class="jobSectionHeader"> 
Relocation Provided
</h2>None
<h2 class="jobSectionHeader"> 
Position Type
</h2>Experienced
<h2 class="jobSectionHeader"> 
Referral Payment Plan
</h2>Yes
Our U.S. Benefits include:
<ul><li>Incentive Bonus Plans
</li><li>Medical, Dental, Vision benefits
</li><li>401K with Company Match
</li><li>10 Paid Holidays
</li><li>Generous Paid Time Off Packages
</li><li>Employee Stock Purchase Plan
</li><li>Paid Parental &amp; Family Leave
</li><li>and more! 
</li></ul> 
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.
We&rsquo;re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.</div>

Customer Support Technician II (Hybrid)

The GEO Group, Inc.

<div>Benefits Information:

Shift:
Sunday, Monday, Tuesday, Thursday, and Friday - 4:00 AM to 12:30 PM 
Full-time employees will enjoy a competitive benefits package with options for you and your family including:<div><div><ul><li>Paid Time Off</li></ul><ul><li> 
Paid Holidays</li></ul></div><div><ul><li> 
401(k) Matching</li></ul><ul><li> 
Health Insurance</li></ul></div><div><ul><li> 
Vision Insurance</li></ul><ul><li> 
Life Insurance</li></ul></div><div><ul><li> 
Health Savings Account</li></ul><ul><li> 
Tuition Reimbursement</li></ul></div><div><ul><li> 
Employee Discount</li></ul><ul><li> 
Reduced Tuition Rates</li></ul></div><div><ul><li> 
Disability Insurance</li></ul><ul><li> 
Employee Assistance Program</li></ul></div><div><ul><li> 
401(k)</li></ul><ul><li> 
Pet Insurance</li></ul></div><div><ul><li> 
Dental Insurance</li></ul><ul><li> 
Paid Training</li></ul></div><div><ul><li> 
Flexible Spending Account</li></ul></div></div> 
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Equal Opportunity Employer
Overview:
<div>
BI is one of the leading technology companies in Boulder, Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities.</div>
Qualifications:
<div>
Minimum Requirements:</div><ul><li>
High School Diploma or GED required.</li><li>
Associates Degree in Computer Science, Information Technology or related field or equivalent combination of education and experience preferred.</li><li>
At least two (2) years&rsquo; experience in an information technology support/helpdesk role preferred.</li><li>
United States citizenship required.</li><li>
Must live in the U.S. 3 of the last 5 years (military and study abroad accepted).</li><li>
Bilingual (English/Spanish) language skills oral and written, required.</li><li>
Proficiency in Microsoft Word and Excel.</li><li>
Basic knowledge of hardware and software platforms and the ability to acquire solid knowledge of Company electronic monitoring products quickly.</li><li>
Intermediate level IT and troubleshooting skills.</li><li>
Ability to communicate technical concepts to a non-technical audience.</li><li>
Flexibility in handling special projects and assignments.</li><li>
Must be self-motivated with the ability to work independently.</li><li>
Strong ability to diagnose, analyze, troubleshoot and resolve technical issues.</li><li>
Ability to provide technical mentoring to peers.</li><li>
Ability to meet deadlines and prioritize appropriately.</li><li>
Ability to work with computers and the necessary software typically used by the department.</li><li>
Ability to pass all pre-employment testing to include spelling, grammar and typing of at least 35 words per minute.</li><li>
Successful completion of customer background check.</li><li>
Ability to work with computers and the necessary software typically used by the department.</li></ul><div>
Working Conditions: Encountered on a regular basis as part of the work this job performs.</div><ul><li>
Typical office environment.</li><li>
May be requested to provide coverage after regularly scheduled work hours.</li><li>
Use of standard office equipment such as copier, computer, keyboard, telephone, fax and mobile devices.</li><li>
Close vision and the ability to identify and distinguish colors in order to decipher color-codes on software applications.</li><li>
Repetitive use of hands and arms working with computer keyboard, telephone and other mobile devices, such as an iPad.</li></ul>
Responsibilities:
<div>
Summary:</div><div>
Accepts inbound phone calls from contracted agency personnel. Processes alerts according to contract requirements and provides timely, accurate and effective troubleshooting of elevated hardware and software issues with customer equipment and systems. Acts as a liaison between Monitoring Operations, Monitoring Customer Service, Training, and other departments as required.</div><div></div><div> 
Primary Duties and Responsibilities:</div><ul><li>
Processes alerts and responds to customer inquiries made by phone or email including special accounts requiring a high level of service</li><li>
Accepts inbound phone calls, troubleshoots, diagnoses and escalates hardware and software issues with customer equipment and software as necessary.</li><li>
Provides advanced troubleshooting and support on customer issues with hardware and software for all monitoring operations departments</li><li>
Provides communication to internal departments and management on the status of hardware and software issues being worked.</li><li>
Recommends efficiencies and/or solutions for issues with hardware and software platforms</li><li>
Ability to communicates technical troubleshooting concepts to a non-technical audience and ensure understanding</li><li>
Performs other duties as assigned.</li></ul>
Pay: Pay USD $19.75/Hr.</div>

Monitoring Technical Support Specialist- Bilingual Spanish

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