technical customer support specialist

Dataflow Business Systems

<div><div><div><b>Benefits:</b></div>
<ul><li>401(k)</li>
</ul></div><div><div>Job description:</div>
<div></div>
<div>As the Technical Support Specialist in a Managed Service Provider (MSP) environment, you will provide hands-on and remote IT support for various client organizations. Your responsibilities include troubleshooting hardware, software, and network issues, setting up and configuring workstations, managing peripheral devices, and assisting with software installations. You&rsquo;ll collaborate with the internal IT team to resolve complex issues, maintain accurate documentation, and ensure timely resolution of client requests. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.</div>
<div></div>
<div>Key Responsibilities:</div>
<div></div>
<div>On-site troubleshooting for hardware, software, and networking issues.</div>
<div>Setup, configure, and maintain workstations and peripheral devices.</div>
<div>Assist with software installations and updates.</div>
<div>Provide technical support to clients and document resolutions.</div>
<div>Collaborate with remote teams and escalate complex issues as needed.</div>
<div>Qualifications:</div>
<div></div>
<div>Basic knowledge of IT systems, networking, and troubleshooting.</div>
<div>Strong communication skills and customer service orientation.</div>
<div>Ability to work independently and manage multiple tasks.</div>
<div>Experience in an MSP or similar environment is a plus, but not required.</div>
<div>Job Type: Full-time</div>
<div></div>
<div>Work Location: In person</div></div></div>

Technical Support Specialist

Thermo Fisher Scientific

<div><p><b>Work Schedule</b></p>
Standard (Mon-Fri)<p></p><p><b>
Environmental Conditions</b></p>
Office<p></p><p><b>
Job Description</b></p><p></p><p>
Join us at Thermo Fisher Scientific as a Technical Application Specialist II, where you'll provide expert technical support and training for scientific products and solutions. In this role, you'll engage with researchers and clinicians, helping them advance critical work in areas like cancer research, diagnostics, and environmental protection. As part of an international team, you'll collaborate to solve complex scientific challenges. Your scientific expertise and customer service skills will help our customers make breakthrough discoveries while ensuring their optimal use of our innovative technologies. This role offers extensive training, professional development opportunities, and the chance to stay at the forefront of scientific advancement.</p><p></p><h2 class="jobSectionHeader"><b>
What You&rsquo;ll Do:</b></h2><ul><li>
Provide remote technical support for Thermo Fisher Scientific products and services via phone, email, and web chat.</li><li>
Troubleshoot customer issues using available tools and resources; escalate complex problems when needed.</li><li>
Deliver product guidance, application support, and training to customers and field teams.</li><li>
Accurately document customer interactions in CRM systems.</li><li>
Identify and summarize trends to develop technical tips, FAQs, and troubleshooting resources.</li><li>
Contribute to knowledge bases and recommend improvements to technical documentation.</li><li>
Participate in ongoing product training and stay current with emerging technologies and applications.</li><li>
Collaborate with cross-functional teams to resolve customer challenges and improve support processes.</li><li>
Present technical updates internally; may support trade shows or customer-facing events.</li><li>
Support onboarding and training of new team members as needed.</li><li>
Maintain subject matter expertise in assigned product areas.</li></ul><h2 class="jobSectionHeader"><br>
<b>
How You&rsquo;ll Get Here:</b></h2><ul><li>
Advanced degree with no experience OR Bachelor&rsquo;s degree with 2+ years of hands-on laboratory experience.</li><li>
Degree in Life Sciences, Chemistry, or related scientific field.</li><li>
Strong technical knowledge in areas such as molecular biology, cell culture, protein analysis, clinical diagnostics, or analytical chemistry.</li><li>
Medical Laboratory Scientist / Clinical Laboratory Scientist certification preferred.</li><li>
Experience in customer support, clinical research, diagnostics, or applied science environments is a plus.</li><li>
Excellent written and verbal communication skills with the ability to explain complex concepts clearly.</li><li>
Strong problem-solving, analytical, and organizational skills.</li><li>
Ability to quickly learn and apply complex technical information.</li><li>
Proficiency with CRM systems and standard office software.</li><li>
Customer-focused mindset with ability to manage multiple priorities.</li><li>
Ability to work both independently and collaboratively.</li></ul><h2 class="jobSectionHeader"><b>
Additional Requirements</b></h2><ul><li>
Fluent in English; additional languages are a plus</li><li>
Willingness to travel up to 10&ndash;30% depending on business needs</li><li>
Flexibility to support a global customer base, including occasional after-hours support</li></ul></div><p></p>

Technical Application Specialist II

Secur-Net USA

<p><b>Secur-Net USA, Inc, </b>a 30+ year old family-owned company looking to hire a <b>Customer and Technician Support Specialist</b> to join our company. Since 1990, our core competency has been the design, integration, and maintenance of electronic systems to include access control, video security, asset protection, perimeter and intrusion systems and remote video monitoring. We serve clients on a regional basis with employees and subcontractors in different states. We are seeking a career-minded individual with strong work ethics, pleasant personality, good moral character, clean background check, neat and well organized with an attention to detail, and quality. The Support Specialist will work directly with customers, technicians along with subcontractors to assist in resolving technical and other issues to ensure customer satisfaction while meeting goals and objectives.</p><p><b>Customer Support Duties</b></p><p>Serves as a brand ambassador, creating and maintaining positive engagements with potential and existing customers through all touch points, such as telephone, on- and offline channels, and in-person interactions. Responds to customer questions, resolves complaints; tracks and analyzes customer feedback to identify gaps; recommends strategies to strengthen customer experience metrics; collaborates with internal stakeholders, such as sales, marketing, service and product development, to continually enhance customers&rsquo; experiences. Excellent communication, sound judgment and problem-solving abilities are essential, along with computer and customer service software skills. Manage a range of tasks, from assisting in resolving technical issues with customers to Guiding clients through step-by-step solutions clearly and concisely, ensuring their understanding and satisfaction. Such duties include customer training, recovery of requested video recordings and informing sales to provide quotes for additional products and service to existing customers.</p><p><b>Technician Support Duties</b></p><p>Technical Support refers to assistance that is provided to field service technicians who require help with technical products such as cameras, bridges, switches, audio systems, computer/server hardware and software. Additionally, will assist the field technician in the final testing, alignment and viewing area of cameras, establishing and verifying detection zones and ensuring all systems are working properly.</p><p><b>Ideal Candidate</b></p><p>The ideal candidate will be a people person who enjoys serving others, as customer service is essential, and you are often called upon when clients and technicians experience technological challenges. This candidate will have extensive knowledge and field experience installing, programming and servicing IP and analog surveillance equipment along with networking equipment. They will understand the importance of documentation and will be organized, transparent, and trustworthy, with an exceptional work ethic. They should have a curious and flexible mindset, ask thoughtful questions, and work collaboratively to solve problems with patience, integrity, accountability, and a calm demeanor. They will also be a self-starter who is organized and able to manage multiple priorities simultaneously. This candidate will have a strong understanding of surveillance hardware, software programs, and a foundational understanding of networking &ndash; including firewall protection.</p><p><b>Minimum Qualifications </b></p><p>&middot; Must have at least 5 years&rsquo; experience in installation and service in the Low voltage/physical security/IT field with complex enterprise security system, or other low voltage installations including Access Control, Video Security System, Sound Systems or Telecom and cable installation.</p><p>&middot; Must have technical background in video security systems, access control, Network cabling, Networking and electronic technology (low voltage).</p><p>&middot; Excellent external and internal communication skills.</p><p>&middot; Solid organizational skills, attention to detail and multi-tasking abilities.</p><p>&middot; Success at managing a wide array of tasks and projects, and an ability to thrive in a fast-paced work environment.</p><p><b>Systems Related Knowledge:</b></p><p>&middot; Video security systems IP, HD and Analog camera installation and service.</p><p>&middot; Access Control and gate systems.</p><p>&middot; Familiarity with Switches, DVR&rsquo;s, NVR&rsquo;s and Wireless bridges.</p><p>&middot; Network Cabling Cat5, Cat6, and RG59.</p><p>&middot; Familiar with electric lock hardware installation.</p><p>&middot; Strong computer skills including Windows OS, iPad, MS Excel, MS Word, and MS Outlook. Ability to quickly learn new software systems.</p><p>&middot; Understand and interact with LAN systems as a part of an overall security installation.</p><p><b>Employment Requirements:</b></p><p>Must have valid clean driver&rsquo;s license.</p><p>Must be well groomed and good hygiene.</p><p>Must be able to travel up to 20% of the time.</p><p>Must pass stringent background check and drug screening.</p><p><b>Job Benefits include:</b></p><p>Competitive compensation package including</p><p>$18 to $25 per hour.</p><p>Bonus</p><p>401K Plan</p><p>Paid Time Off</p><p>Job Type: Full-time</p><p>Pay: $18.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Ability to Commute:</p><ul><li>Jacksonville, FL 32216 (Preferred)</li></ul><p>Ability to Relocate:</p><ul><li>Jacksonville, FL 32216: Relocate before starting work (Required)</li></ul><p>Work Location: In person</p>

Customer and Technician Support Specialist

Crosslink

<p></p><div><div><div><b>SUMMARY</b></div></div><p>
The <b>Technical Support Specialist II</b> aids all levels within the Technical Support department. The primary responsibility of this role is to serve as the main point of contact for clients, delivering technical support and service for CrossLink products. This position requires a thorough understanding of Customer Service and Technical Support procedures and policies to ensure that client issues are resolved accurately and in a timely manner. Additional responsibilities include handling and resolving escalations.</p><p><b>
PRIMARY RESPONSIBILITIES</b></p><ul><li>
Respond to client inquiries via phone, chat, and email regarding product and technical issues.</li><li>
Provide clear explanations and follow-up support to build strong client relationships.</li><li>
Create and monitor Jira tickets, ensuring cases are well documented for tracking and escalation.</li><li>
Analyze client cases to identify trends and improve service quality.</li><li>
Troubleshoot and resolve technical issues using sound judgment.</li><li>
Serve as a point of contact for assigned clients.</li><li>
Support seasonal Technical Support Agents and assist with escalations.</li><li>
Contribute to Knowledge Base (KB) articles and assist with training.</li><li>
Provide feedback on system and process improvements.</li><li>
Work effectively both independently and within a team.</li><li>
Perform additional duties as assigned and participate in ongoing training.</li></ul><p><b>
REQUIRED SKILLS</b></p><ul><li>
Associate&rsquo;s degree in computer science or a related field, OR 2+ years of relevant work experience.</li><li>
Minimum of 1 year of software technical support experience in a call center environment.</li><li>
Working knowledge of Windows environments, network functions and configurations, and software applications.</li><li>
Minimum of 1 year of customer service experience.</li><li>
Excellent verbal and written communication skills.</li><li>
Bilingual (English/Spanish)</li></ul><p><b>
BONUS SKILLS</b></p><ul><li>
Basic knowledge of tax concepts</li><li>
Previous experience preparing personal/business federal income tax returns</li></ul><p>
</p><p><b>This is an on-site position. We will train qualified applicants.</b></p><p>
Associates Degree in Computer Science, or 3 years of experience</p><p>
2 years software technical support in a call center environment, Windows Environment, Network Functions, and Configurations and Software Applications</p><p>
2 years Customer Service</p><p>
Bi-Lingual (English/Spanish)</p><p>
Basic knowledge of Tax concepts</p></div>

Tech Support Specialist II

<p></p><div><p><b>SUMMARY</b></p><p>
The <b>Technical Support Specialist II</b> aids all levels within the Technical Support department. The primary responsibility of this role is to serve as the main point of contact for clients, delivering technical support and service for CrossLink products. This position requires a thorough understanding of Customer Service and Technical Support procedures and policies to ensure that client issues are resolved accurately and in a timely manner. Additional responsibilities include handling and resolving escalations.</p><p><b>
PRIMARY RESPONSIBILITIES</b></p><ul><li>
Respond to client inquiries via phone, chat, and email regarding product and technical issues.</li><li>
Provide clear explanations and follow-up support to build strong client relationships.</li><li>
Create and monitor Jira tickets, ensuring cases are well documented for tracking and escalation.</li><li>
Analyze client cases to identify trends and improve service quality.</li><li>
Troubleshoot and resolve technical issues using sound judgment.</li><li>
Serve as a point of contact for assigned clients.</li><li>
Support seasonal Technical Support Agents and assist with escalations.</li><li>
Contribute to Knowledge Base (KB) articles and assist with training.</li><li>
Provide feedback on system and process improvements.</li><li>
Work effectively both independently and within a team.</li><li>
Perform additional duties as assigned and participate in ongoing training.</li></ul><p><b>
REQUIRED SKILLS</b></p><ul><li>
Associate&rsquo;s degree in Computer Science or a related field, OR 2+ years of relevant work experience.</li><li>
Minimum of 1 year of software technical support experience in a call center environment.</li><li>
Working knowledge of Windows environments, network functions and configurations, and software applications.</li><li>
Minimum of 1 year of customer service experience.</li><li>
Excellent verbal and written communication skills.</li><li>
Bilingual (English/Spanish)</li></ul><p><b>
BONUS SKILLS</b></p><ul><li>
Basic knowledge of tax concepts</li><li>
Previous experience preparing personal/business federal income tax returns</li></ul><p>
</p><p><b>This is an on-site position. We will train qualified applicants.</b></p><p>
Associates Degree in Computer Science, or 3 years of experience</p><p>
2 years software technical support in a call center environment, Windows Environment, Network Functions, and Configurations and Software Applications</p><p>
2 years Customer Service</p><p>
Bi-Lingual (English/Spanish)</p><p>
Basic knowledge of Tax concepts</p></div>

Nvenia

<div><p>POSITION SUMMARY: The Technical Support Specialist will serve as the primary point of contact for nVenia customers (both internal and external). They will provide frontline support via phone and email, using technical expertise, documentation, and hands-on product experience to guide customers through troubleshooting, identify root causes, and recommend corrective actions. These may include process adjustments, equipment changes, replacement parts, or coordinating onsite support.
</p><p>This role requires extensive application experience, strong product knowledge, exceptional problem-solving ability, influence, and outstanding customer service and technical skills to ensure that technical issues are identified and resolved quickly and effectively.
</p><p><b>POSITION DUTIES AND RESPONSIBILITIES
</b></p><ul><li><p>Provides external customers with technical support in response to inquiries via phone and email.
</p></li><li><p>Coordinates response to customer issues by gathering input from internal experts in service and engineering
</p></li><li><p>Create, manage and close technical support cases in the case management system
</p></li><li><p>Willing to be flexible with working hours to accommodate phone coverage
</p></li><li><p>Willing to provide &ldquo;after hour&rdquo; support as part of a rotating pool
</p></li><li><p>Provide equipment reliability feedback to quality engineering and collaborate on improvements
</p></li><li><p>Attend training classes and travel on shadowing service jobs to gain hands on practical experience.
</p></li><li><p>Develop technical documentation, procedures, and training courses for technical support and field service.
</p></li><li><p>Comply to industry, company and customer safe working practices
</p></li></ul><p><b>POSITION SPECIFIC COMPETNCIES:
</b></p><ul><li><p>Great Customer Service
</p></li><li><p>Sense of urgency
</p></li><li><p>Detailed oriented
</p></li><li><p>Complex Problem solver - Resolves difficult and/or complicated challenges
</p></li><li><p>Teamwork - promotes cooperation and commitment within a team to achieve goals and deliverables.
</p></li><li><p>Self-Management - Manages own time, priorities, and resources to achieve goals
</p></li><li><p>Verbal Communication skills &ndash; Conveys ideas and facts orally using language the audience will best understand.
</p></li><li><p>Written Communication skills - Conveys ideas and facts in writing using language the reader will best understand.
</p></li></ul><p></p><div><div><p><b>POSITION REQUIREMENTS:<br>
</b></p></div><br>
<div><div><ul><li>Three to five years of experience in a manufacturing environment required</li><li>
Five years or more experience in the packaging and/or automation industry in field service, engineering or manufacturing function required.</li><li>
Solid knowledge of manufacturing and engineering processes</li><li>
Ability to read mechanical and electrical drawings</li><li>
Experience working in Salesforce a plus</li><li>
Working with PLC based controls a plus</li><li>
Technical writing experience a plus</li><li>
Ability to travel up to 15%</li></ul><div><div><p><b>
PHYSICAL REQUIREMENTS:<br>
</b></p></div><br>
<div><div><p>While performing the duties of this job, the colleague is frequently required to sit, stand, walk, talk or hear; uses hands to finger, handle, or touch objects or controls. On occasion, the colleague may be required to climb and work in high places, stoop, bend or reach above the shoulders.
</p><p>The incumbent must occasionally lift, push, or pull up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</p></div></div><br>
</div></div></div><br>
</div><div><div><p><b>
WORK ENVIRONMENT:<br>
</b></p></div><br>
<div><div><p>The position is an office-based position with occasional visits to the manufacturing area. Up to 30% of the time the position will go to customer sites to assist in conducting diagnostics, repair, and training on the manufacturing floor.</p><p>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.</p></div></div></div></div><p></p>

Technical Support Specialist 1

The Principia

<div><div><div><b>Title</b>:<b> </b><b>Technical Support Specialist</b></div><div></div><div><b><br>
Department/Location</b>: IT Operations, Elsah, IL</div><div></div><div><b><br>
Position Type: </b>Full-time, 12-month</div><div><br>
</div><div><b>Summary</b></div><div>
The Technical Support Specialist<b> </b>provides excellent customer service and knowledgably supports all aspects of network computing at Principia &ndash; desktops, laptops, network servers, phones, related software and network infrastructure. The individual in this post is a key team member and mentor, supportive of peers and the Principia Community. The Technical Support Specialist reports to the College Technology Director in Shared Services, on the College campus.</div><div></div><div><b><br>
Who We Are</b></div><div>
At our award-winning Early Childhood through grade 12 Principia School in St. Louis, Missouri, and top-ranked Principia College in Elsah, Illinois, Principia faculty and staff make up a close-knit community of educators, coaches, and professionals taking a distinct approach to education&mdash;blending academic excellence with Christian Science-based character education. Principia&rsquo;s team of over 500 employees supports not only Principia School and Principia College, but also a worldwide network of Alumni &amp; Friends.</div><div><br>
</div><div>At Principia College, our globally-focused curriculum honors diverse perspectives and develops creative changemakers who use their academic skills for good in service to themselves, their communities, and the world. In-depth study meets real-world experience through study abroad programs, internships, capstone projects, and a robust slate of student activities, including a world-renowned mediation team, top-ranked solar car team, and the nation&rsquo;s oldest student-run public affairs conference.</div><div></div><div><br>
Principia employees are part of an engaging academic community preparing students to be tomorrow&rsquo;s leaders, thinkers, and changemakers. We strive to create a collaborative and inclusive environment where everyone feels they belong and are valued.</div><div></div><div><b><br>
Primary Responsibilities</b></div><ul><li>
Works as a key player on the Technical Services team with a focus to shared services, striving to provide the best customer service possible regarding technical and network support</li><li>
Participates in accordance with the Service Management Methodology including:</li></ul></div><div><ul><li>
Help Desk phone coverage</li><li>
Actively using the Incident tracking system to record problems and resolutions</li><li>
Troubleshooting and resolving computer and network problems for assigned Incident tickets</li><li>
Participating in various ITIL areas including Change, Incident, and Problem Management as needed.</li></ul><ul><li>
Participates in network administration support - troubleshooting, resolution, and documentation - including <i>demonstrated expertise </i>in assigned areas. Such areas include:<ul><li>
network hardware and software (printers, servers, switches, ports, cable)</li><li>
network backups and retrieval</li><li>
creation and maintenance of user accounts</li><li>
malware protection</li><li>
network performance and upgrades</li></ul></li><li>
Assumes Lead Technician role of assigned projects as needed</li><li>
Trains other tech &amp; student workers on hardware and software products and methods as needed</li><li>
Participates in the rotating after-hours coverage and Server Maintenance weekends</li><li>
Utilizes programming skills for website maintenance, PowerShell scripts, log processing</li></ul><div><b>
Core Competencies</b></div><ul><li><b>
Team players: </b>Ability to collaborate and partner with peers and senior leaders is critical, with an ability to listen, give and receive feedback, and be comfortable exchanging ideas and speaking candidly in a professional and collegial manner</li><li><b>
Customer Service:</b> Responds promptly and professionally to customer needs</li><li><b>
Results Driven and Productivity</b>: Ability to prioritize and deliver results in a high-volume environment</li></ul></div><div><ul><li><b>
Communication</b>: Provides regular, consistent, and meaningful information. Listens carefully to others and ensures message is understood. Ensures important matters are shared with all appropriate parties. Communicates in a clear and concise manner. Tailors communication style to needs of the recipient.</li><li><b>
Proactive</b>: Ability to self-start</li><li><b>
Technical Skills:</b> Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills</li></ul><div></div><div><b><br>
Minimum Qualifications</b></div><ul><li>
Student of Christian Science preferred</li><li>
Supportive of Principia&rsquo;s guiding statements as articulated here https://www.principia.edu/about/guiding-statements</li><li>
Bachelor&rsquo;s degree or equivalent work experience</li><li>
Proven interpersonal communication skills &ndash; including an ability to converse clearly and compassionately with customers who may be expressing themselves strongly or urgently</li><li>
Three+ years experience in computer support of both the Intel-based and Macintosh platforms, and other related experience, including being able to transfer that knowledge to others through mentoring</li><li>
Networking experience preferred</li><li>
Proven ability to take direction and work well with others in a busy environment, a team player</li><li>
Willingness and ability to work flexible hours and schedules as needs arise, and to study and test for professional development according to Principia&rsquo;s needs</li><li>
Physically able to lift and carry up to 40 lbs., to crawl under desks and tables, and to wire jacks and patch panels in close quarters if needed</li></ul><div>
 The statements above describe the general nature and level of work but are not a complete list of responsibilities and are subject to change at the discretion of Principia.</div><div><br>
</div></div><div><div><b>Compensation and Benefits</b></div><div>
We offer a competitive starting salary range for this position: $27.36 - $31.83 hourly, commensurate with experience and qualifications.</div><div>
In addition to salary, our comprehensive total rewards package includes:</div><ul><li><b>
Generous Employee Tuition Discount:</b> Enjoy a 90% discount on tuition (pro-rated for part-time staff) for your eligible children enrolled from Pre-K3 through College (infant and acorn programs excluded).
</li><li><b>Relocation:</b> Principia provides a relocation reimbursement of up to 12% of your annual salary, when moving from outside a radius of more than 50 miles
</li><li><b>Professional Development:</b> Access to learning opportunities, training programs, and career growth support.</li><li><b>
Comprehensive Benefits</b>: Learn more about all our benefits here, including comprehensive health, dental, and vision plans, paid time off, a 403(b) retirement plan with Principia matching, and more.</li></ul><div><br>
</div><div><b>Equal Opportunity</b></div><p>
Principia, a mission-driven institution, believes every person has the right to an equitable and respectful educational environment and workplace. Principia does not discriminate on the basis of race, color, national origin, ethnicity, gender (identity or expression), sexual orientation, family status, disability, age, or military or veteran status.</p><div>
In hiring, admissions, and related decisions, Principia&mdash;as an institution with a religious mission&mdash;gives preference, where appropriate, to Christian Scientists.</div></div></div>

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10000 technical customer support specialist jobs Near Me

Technical Support Specialist

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Customer and Technician Support Specialist

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Technical Support Specialist 1

Technical Support Specialist