technical customer support specialist

FlairsTech

<div><div><div><div><p>Requirements and responsibilities</p><div><p><b>
Description</b></p><p>
A Sharegate Technical Support Specialist plays a crucial role in providing assistance and guidance to Customers and Partners who are experiencing technical issues with products or services. They are responsible for troubleshooting problems, identifying bugs, answering inquiries, and resolving issues in a timely / efficient manner. The Technical Support Specialist must have a strong understanding of the products or services they are supporting, as well as a customer centric mindset, excellent communication and problem-solving skills.</p><p><b>
Main Responsibilities</b></p><ul><li>
Provide technical assistance: Technical Support Specialist are responsible for assisting customers with technical issues, including troubleshooting, problem resolution, and maintenance such as software installation, hardware malfunctions, and network connectivity problems. They must be a ble to diagnose issues accurately and provide solutions in a clear and concise manner.</li><li>
Respond to customer inquiries: Technical Support Specialist must respond to customer inquiries via video conferences, phone, email, or chat in a professional and timely manner.</li><li>
They must be a ble to address customer concerns effectively and provide accurate information to help resolve issues.</li><li>
Document and track customer interactions: Technical Support Specialist are responsible for documenting all customer interactions, including the nature of the issue, the steps taken to resolve it, and any follow-up actions required. They must also track customer inquiries and resolutions to ensure that all issues are addressed promptly.</li><li>
Collaborate with other teams: Technical Support Specialist often need to collaborate with other teams, such as product development or engineering, to resolve complex technical issues. They must be able to communicate effectively with team members and provide detailed information to help facilitate prolem-solving.</li><li>
Stay up-to-date on product knowledge: Technical Support Specialist must stay informed about product updates, new features, and troubleshooting techniques to provide accurate and up-to-date information to customers.</li><li>
Provides actionable tips to our customers to solve any similar requests in the future. Provides recommendations and best practices while considering their unique business needs.</li><li>
Guides clients towards issue resolution to the best of their knowledge when it has been identified that the source of the issue is not our products.</li><li>
Manages clients' requests in Intercom and over out bound video meetings while maintaining quality and addressing the volume.</li><li>
Assumes a collaborative role in carrying out technical initiatives or projects via the acquired working knowledge and skills to perform these tasks.</li><li>
Helps identify clients that are at risk of churn and clients that present opportunities for expansion and escalates to the Sales team.</li><li>
Provides the Product teams with relevant feedback to improve the customer&rsquo;s product experience.</li></ul><p><b>
Skills and Knowledge</b></p><ul><li>
Experience with Sharegate (benefit)</li><li>
Understanding of Azure, SharePoint /M365 infrastructure is a must.</li><li>
Knowledge in Powershell (nice to have)</li><li>
Basic understanding of Networking</li><li>
Knowledge in Google (mail, calendar, drives, etc)</li><li>
Understands the concepts of Data Migration ( Microsoft 365 and Google)</li><li>
University Degree in Computer Related Discipline</li><li>
3-5 Years in a Enterprise Technical Support role</li></ul></div></div></div></div></div><div></div>

Technical Support Specialist

Dynamic Campus

<div><div><b>Technical Support Specialist | University of Mary | Bismark, ND</b><br>
<br>
At our partner institution, the University of Mary<br>
<br>
The Technical Support Specialist will be service-focused and possess excellent customer service skills. S/he must provide exceptional end-user support for technology services, including network access, e-mail systems, and supported hardware and software applications. The Technical Support Specialist will provide technical computer support that ensures all systems are functional daily. This individual will provide high-quality customer service,including effective listening and communication skills to ensure understanding of the end-user inquiries; keep current with hardware systems and applications used on campus; work on cross-functional IT projects; participate in testing system upgrades and new applications; supervise various duties performed by student workers. Additional responsibilities include administering, configuring, troubleshooting, properly recycling, and maintaining client desktops, laptops, and audio-visual equipment. This position is on-site at the partner institution, the University of Mary.
<br>
<br>
<i>Hours of operation are Monday &ndash; Friday, 8:00 am &ndash; 4:30 pm. Hours may vary.</i><br>
<br>
 <b>Responsibilities</b></div>
<ul><li>Software installation and upgrades, troubleshooting, image creation and deployment, and patch maintenance.</li>
<li>Maintaining and developing documentation relative to hardware and software inventory.</li>
<li>Working with users to analyze, troubleshoot, and repair computer hardware and software.</li>
<li>Assisting clients using supported hardware, software, and peripherals.</li>
<li>Assisting clients using supported audio-visual equipment, e.g., projectors and conferencing equipment.</li>
<li>Assisting the infrastructure team with network-related projects and maintenance.</li>
<li>Providing support for printer and copier-related issues.</li>
<li>Attending and actively participating in regular team meetings.</li>
<li>Reviewing, inputting, and updating service tickets from the centralized ticketing system.</li>
<li>Supervising assigned student workers and assisting them in completing tasks as required.</li>
<li>Keep abreast of industry technologies to enhance technical skills. Provide feedback and make recommendations for implementing technologies that can be effectively applied.</li>
<li>Maintaining a professional attitude and always providing excellent customer service, including maintaining a good work ethic and assisting team members when needed.</li>
<li>Good interpersonal skills, focusing on rapport-building, listening, and questioning skills.</li>
<li>Ability to absorb and retain information quickly.</li>
<li>Ability to present information in a user-friendly language.</li>
<li>Ability to effectively prioritize and execute tasks.</li>
<li>Ability to communicate effectively orally and in writing to internal and external groups of various levels of responsibility.</li>
<li>Other duties as assigned.</li>
</ul><div><b>Requirements</b></div>
<ul><li>Associate degree in information technology or equivalent experience.
</li><li>Knowledgeable in Windows 10, Microsoft Office, Hardware, and Software troubleshooting techniques.</li>
<li>Broad knowledge of troubleshooting procedures and good analytical skills.</li>
<li>Proficient in all skills, policies, procedures, and protocols required to complete assigned tasks.</li>
<li>Excellent communication skills, a strong customer service background, and appropriate people etiquette.
</li><li>Self-motivated and directed.</li>
<li>Ability to lift, push, and pull up to 50 pounds at a time, sometimes multiple times a day (e.g., replacing/maintaining computers, monitors, etc.)</li>
<li>Ability to sit and stand for long periods of time.
</li><li>Must be able to crawl under desks and tight spaces for troubleshooting equipment, cabling, and projectors.</li>
<li>Adhere to Dynamic Campus Core Values.
</li></ul><div><b>Preferred Qualifications</b></div>
<ul><li>Bachelor&rsquo;s degree in Information Technology</li>
<li>Audio/Visual experience
</li><li>Prior experience in a helpdesk environment (preferably in a Higher Ed environment)</li>
<li>Networking and Telecommunications experience</li>
<li>Knowledge of Active Directory, Printers and Print server and Microsoft Outlook</li>
</ul><div><b>Dynamic Campus Core Values</b></div>
<ul><li>Be a Servant Leader</li>
<li>Be a Team Player</li>
<li>Be Accountable</li>
<li>Act with the highest integrity</li>
<li>Provide excellent customer service</li>
<li>Find solutions not problems</li></ul></div>

ibex. Pakistan

<div>
 <p>
  Ibex, for one it's global client , is hiring.
 </p>
 <p>
  Timings:
  <strong>
   EST hours
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The
  <strong>
   Technical Support Specialist
  </strong>
  will be responsible for coordinating incoming requests and work assignments to support customer orders. You will support all customer demands related to interconnection.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you&rsquo;ll do
  </strong>
 </p>
 <p>
  &bull; Perform initial review of all new cross connect install and disconnect orders for all interconnection services.
 </p>
 <p>
  &bull; Act as the customer&rsquo;s advocate for interconnection services and engaging other departments.
 </p>
 <p>
  &bull; Monitor general inbox and respond to all customer inquiries.
 </p>
 <p>
  &bull; Enter Demarc/CFA information, Customer BAN (Billing Account Number), and notes after reviewing the order.
 </p>
 <p>
  &bull; Reject orders that do not have the required information.
 </p>
 <p>
  &bull; Review order Queue and ensure that cases are updated timely.
 </p>
 <p>
  &bull; Escalate orders as needed to management.
 </p>
 <p>
  &bull; Work with carriers to ensure order data is accurate.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you&rsquo;ll need
  </strong>
 </p>
 <p>
  &bull; Experience in high-tech, customer-facing roles such as Customer Success or Technical Support
 </p>
 <p>
  &bull; Experience working with Telecommunications, Datacenters, Cross Connects/Interconnection Products
 </p>
 <p>
  &bull; Reading, understanding, and translating Carrier LOA/CFAs.
 </p>
 <p>
  &bull; Strong communication, technical, and computer skills
 </p>
 <p>
  &bull; Effective organizational skills and attention to detail
 </p>
 <p>
  &bull; Proficient in Microsoft Office Suite applications (Outlook, Word, Excel, PowerPoint) and or/equivalents
 </p>
 <p>
  &bull; Bachelors Degree &amp; three years Telecommunications / Datacenter experience
 </p>
</div>


Carew concrete and supply

<div><p><b>Are you looking for a career change with an energetic and growing company?</b></p><p>
At Carew Concrete &amp; Supply Co., Inc., we believe strong operations start with strong systems. From our plants and fleet to our administrative offices, technology plays a critical role in keeping our people safe, efficient, and connected. We are seeking a proactive, service-minded Technical Support Specialist to support our growing organization and ensure our teams have the tools they need to succeed.</p><p>
The Technical Support Specialist provides day-to-day technical support across plant locations, fleet operations, and offices. This role supports desktops, laptops, mobile devices, phones, network infrastructure, and plant-based technology systems in a fast-paced construction environment.</p><p>
This position plays a key role in maintaining system reliability, data security, and operational continuity.</p><p>
This role is ideal for someone who enjoys solving problems, working hands-on in both office and plant environments, and partnering with employees at all levels of the organization.</p><p><b>
Key Responsibilities</b></p><p><b>
Operational Technology Support</b></p><ul><li>
Install, configure, and troubleshoot desktops, laptops, printers, and peripheral equipment.</li><li>
Image and deploy PCs and laptops for new and existing employees.</li><li>
Install, maintain, and update desktop and application software.</li><li>
Support phone systems and mobile devices.</li><li>
Provide help desk support for hardware, software, and user-related issues.</li><li>
Support plant technology including computers, printers, and related equipment.</li></ul><p><b>
Network &amp; Security Support</b></p><ul><li>
Assist with network troubleshooting and coordinate with third-party vendors when needed.</li><li>
Maintain user accounts, passwords, permissions, and system access.</li><li>
Support antivirus, anti-spam, and endpoint security solutions.</li><li>
Help ensure data integrity and file system security across the organization.</li></ul><p><b>
Continuous Improvement &amp; Communication</b></p><ul><li>
Communicate technical information clearly to both technical and non-technical team members.</li><li>
Identify opportunities for system improvements, upgrades, or efficiencies and present recommendations to IT leadership for review and approval.</li><li>
Participate in infrastructure and technology improvement projects.</li><li>
Document support requests, solutions, and system configurations.</li><li>
Assist in training employees on company systems and applications as needed.</li></ul><ul><li>
2-3 years of hands-on technical support experience in a multi-site or manufacturing environment preferred.</li><li>
Strong troubleshooting and problem-solving skills</li><li>
Ability to prioritize and manage multiple tasks in a fast-paced environment</li><li>
Excellent communication and customer service skills</li><li>
Experience supporting Windows-based environments</li><li>
Familiarity with network fundamentals and endpoint security</li><li>
Ability to work both independently and collaboratively</li><li>
Valid Class D Driver&rsquo;s license and good driving record as will travel between local plant and office locations as needed</li></ul></div>

Select Medical

<div>Overview:
<div><b><i>
Select Medical</i></b></div><div><b><i>
Support Specialist / Technical Help Desk</i></b></div><div><b>
Monday - Friday; 8 am - 5 pm</b></div><div></div><div><b><br>
ON-SITE </b><b>position in Mechanicsburg, PA</b></div><div></div><div><b><br>
***$21.00 - starting hourly rate***</b></div><div></div><div><b><br>
Why work for Select?</b></div><div>
We are committed to your growth and success!</div><ul><li>Career Advancement opportunities</li><li>Competitive pay, benefits, and PTO</li><li>Eligible for referral bonuses</li><li>Thorough orientation program</li><li>Team-oriented environment</li><li>Hands-on training to help desk</li></ul><div></div><div><br>
The Support Specialist is responsible for delivering quality customer service by providing a single point of contact to report problems, make inquiries, and assist whenever possible in the resolution of problems reported to the IS Help Desk. This position is primarily responsible for assuring that all calls are answered in a timely manner and that problems are logged and assigned to an available Help Desk staff member for resolution. The Support Specialist I reports to the Help Desk Manager. The Support Specialist I is challenged with handling the interaction with users and their problems in a courteous, patient, informative, and timely manner in order to ensure a superior level of customer service. It is important for the specialist to understand and engage the proper rules for problem resolution and escalation.</div>
Responsibilities:
<ul><li>Ensure customer satisfaction by responding in a timely manner to all issues reported to the Help Desk. This support includes, but is not limited to, computer or peripheral hardware and software, network connectivity issues, as well as any systems in use.</li><li>
Ensure that all issues are logged promptly and accurately with detailed up-to-date information.</li><li>
Ensure timely escalation of customer problems by documenting the impact to the customer by assigning an appropriate priority and resolution target. Initiate escalation, as appropriate, to ensure management awareness of problems that are severe in nature or that are exceeding documented targets.
</li><li>Review outstanding issues on a daily basis to assure that troubleshooting and resolutions are current.
</li><li>Recognize any problem, hardware or software that may have ramifications enterprise-wide; strategize and define remediation plan with the Help Desk Manager and execute accordingly.
</li><li>Participate in relevant information-sharing activities.</li><li>
Monitor and report on any security violations related to the unwarranted access to corporate data.</li><li>
Ensure that all problems are resolved in a timely and efficient manner.</li><li>
Help build team spirit by assisting other staff members and promoting a positive workplace.</li><li>
Maintain awareness of the rapidly changing environment and recommend cost efficient techniques.</li><li>
Recognize potential areas where policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion. Submit recommendations as appropriate.</li><li>
Support the mission and direction of Select Medical, both within the Information Services department and throughout the corporation.</li><li>
Complete any activities, tasks, and projects assigned.</li></ul>
Qualifications:
<p><b>
Required:</b></p><ul><li>
Associates Degree or actively enrolled in an Associates Program</li><li>
Ability to work posted shift</li></ul><p><b>
Preferred:</b></p><ul><li>
Superior customer service skills</li><li>
Computer Skills<ul><li>
Understanding of operating systems such as Windows and OS X/iOS</li><li>
PC hardware and peripheral experience</li></ul></li><li>
Good interpersonal skills including: face-to-face, verbal, electronic, and telephonic.</li><li>
Professional Skills:<ul><li>
Accuracy and attention to Detail</li><li>
Personal sense of urgency</li><li>
Excellent analytical and problem solving skills are essential.</li><li>
Organized</li><li>
Good time management skills in order to meet deadlines.</li><li>
Ability to multitask and adapt to changing business priorities</li><li>
Ability to work independently and as part of team to reach a mutually established goals.</li></ul></li><li>
Flexible and open to change.</li><li>
Previous experience in metrics based role, where production/quality standards are upheld.</li></ul>
Additional Data:
<div>
For more information, visit selectmedical.com or https://youtube.com/SelectMedicalTV.</div><div>
Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.</div><ul><li>
An extensive and thorough paid orientation program.</li><li>
Paid Time Off (PTO) and Extended Illness Days (EID).</li><li>
Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.</li><li>
A 401(k) retirement plan with a company match.</li></ul><div><b><i>
&ldquo;Equal Opportunity Employer/including Disabled/Veterans.&ldquo;</i></b></div></div>

IT Support Specialist / Technical Help Desk

<div><div><div><div><p>Requirements and responsibilities</p><div><h1 class="jobSectionHeader"><b>
Tier 1 Service Desk Specialist</b></h1><p><b>
Role Summary:</b></p><p>
The Tier 1 Service Desk Specialist reports directly to the Customer Success Manager and</p><p>
serves as the primary point of contact for customer support requests. This role is</p><p>
responsible for delivering exceptional customer service, providing technical support, and</p><p>
supporting customer success initiatives through efficient case management and proactive</p><p>
customer engagement.</p><p></p><p><b><br>
Key Responsibilities</b></p><p><b>
Primary Customer Support Functions</b></p><ul><li>
Serve as the first point of contact for all customer inquiries during established</li></ul><p>
business hours, with 90% of inbound traffic received via email and automatically</p><p>
ingested into Freshservice as tickets</p><ul><li>
Monitor and respond to multiple communication channels including phone, email,</li></ul><p>
chat, and video conference</p><ul><li>
Provide exceptional customer service with full ownership of service requests from</li></ul><p>
initial contact through resolution</p><ul><li>
Accurately log, classify, and manage all service requests in Freshservice case</li></ul><p>
management system with critical focus on proper ticket classification and</p><p>
categorization</p><ul><li>
Properly categorize incidents versus problems to ensure appropriate handling and</li></ul><p>
escalation paths</p><ul><li>
Achieve first contact resolution whenever possible to maximize customer</li></ul><p>
satisfaction and operational efficiency</p><p><b>
Technical Support Delivery</b></p><ul><li>
Identify, assess, record, resolve, and escalate incidents and service requests within</li></ul><p>
agreed-upon SLA timeframes</p><ul><li>
Manage product user accounts including provisioning, modifications, and</li></ul><p>
deactivations</p><ul><li>
Provide &quot;how-to&quot; training and guidance to customers on product features and</li></ul><p>
functionality</p><ul><li>
Escalate complex technical issues to Tier 2 or Tier 3 support teams when appropriate</li><li>
Proactively follow up on all requests to ensure successful resolution and customer</li></ul><p>
satisfaction</p><ul><li>
Monitor ticket queue for stagnant cases and proactively communicate with</li></ul><p>
customers to prevent service degradation</p><ul><li>
Identify and escalate emerging trends or patterns in customer issues to</li></ul><p>
management and product teams</p><ul><li>
Contribute to and maintain the Freshservice knowledgebase with solutions and</li></ul><p>
documentation</p><ul><li>
Collaborate with Product Team on user documentation and training video</li></ul><p>
development</p><ul><li>
Assist in creating and maintaining Service Desk Standard Operating Procedures</li></ul><p><b>
Customer Success Support</b></p><ul><li>
Support customer onboarding processes to ensure smooth product adoption</li><li>
Assist with project-related tasks and customer implementation activities</li><li>
Maintain accurate customer database information and account details</li><li>
Monitor DevOps change and release management activities for customer impact</li></ul><p>
assessment</p><ul><li>
Assist with customer communications including notifications, announcements,</li></ul><p>
and system updates</p><ul><li>
Prepare service desk metrics and reports for management and support teams</li><li>
Identify opportunities to improve customer experience and operational efficiency</li></ul><p></p><p><b><br>
Required Qualifications</b></p><p><b>
Education</b></p><ul><li>
Bachelor's degree in Information Technology, Business Administration, Computer</li></ul><p>
Science, or related field</p><ul><li>
Relevant industry certifications (CompTIA A+, ITIL Foundation, or similar) preferred</li><li>
Equivalent combination of education and experience may be considered</li></ul><p></p><p><b><br>
Experience</b></p><ul><li>
2-3 years of experience in service desk, technical support, or customer service role</li></ul><p>
Experience with ticketing systems and case management platforms (Freshservice</p><p>
experience preferred)</p><ul><li>
Familiarity with change management processes and DevOps practices preferred</li></ul><p><b>
Technical Skills</b></p><ul><li>
Knowledge of current desktop and network operating systems (Windows, macOS,</li></ul><p>
Linux)</p><ul><li>
Understanding of common software applications and troubleshooting techniques</li><li>
Basic networking concepts and connectivity troubleshooting</li><li>
Proficiency with Microsoft Office Suite and collaboration tools</li><li>
Experience with remote support tools and screen sharing applications</li><li>
Strong email management and communication skills given high volume of email[1]based ticket intake</li><li>
Ability to quickly analyze and categorize tickets for proper routing and resolution</li><li>
Experience with trend analysis and pattern recognition in customer support data</li><li>
Basic knowledge in accounting and finance.</li></ul><p><b>
Essential Attributes</b></p><ul><li>
Fluent in English with exceptional written and verbal communication skills</li><li>
Customer-focused mindset with genuine desire to help and support customers</li><li>
Excellent communication skills both written and verbal, with ability to explain</li></ul><p>
technical concepts to non-technical users</p><ul><li>
Strong problem-solving abilities with attention to detail and analytical thinking</li><li>
Patience and empathy when working with frustrated or confused customers</li><li>
Self-motivated and results-oriented with ability to work independently and follow</li></ul><p>
direction</p><ul><li>
Organizational skills with strong documentation and record-keeping abilities</li><li>
Adaptability and learning agility to quickly master new technologies and</li></ul><p>
processes</p><ul><li>
Multitasking capability while maintaining focus and quality standards</li><li>
Professional demeanor with integrity, credibility, and good judgment</li><li>
Team collaboration skills with ability to work effectively across departments</li></ul><p><b>
Success Metrics</b></p><ul><li>
Customer satisfaction scores and feedback</li><li>
First-call resolution rates and overall ticket resolution efficiency</li><li>
Response time adherence to SLA requirements</li><li>
Case volume management and productivity metrics</li><li>
Ticket classification accuracy and proper categorization rates</li><li>
Proactive identification and escalation of trends and patterns</li><li>
Stagnant ticket monitoring and proactive customer communication</li><li>
Knowledge base contribution and documentation quality</li><li>
Escalation accuracy and appropriateness</li></ul></div></div></div></div></div><div></div>

ZIWO

<div>
 <strong>
  Technical Onboarding
 </strong>
 <strong>
  Specialist
 </strong>
 <strong>
  (Network &amp; Product)
  <br/>
  <br/>
 </strong>
 📍
 <strong>
  Location:
 </strong>
 The Greek Campus, Downtown Tahrir Square, Cairo
 <br/>
 <br/>
 🕒
 <strong>
  Type:
 </strong>
 Full-time
 <br/>
 <br/>
 💼
 <strong>
  Department:
 </strong>
 Onboarding &amp; Delivery Team | Revenue Department
 <br/>
 <br/>
 💻
 <strong>
  Work Setup:
 </strong>
 On-site
 <br/>
 <br/>
 <strong>
  About ZIWO
  <br/>
  <br/>
 </strong>
 <strong>
  ZIWO
 </strong>
 is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.
 <br/>
 <br/>
 As a fast-growing B2B SaaS startup, we&rsquo;re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 We&rsquo;re looking for a
 <strong>
  Technical Onboarding
 </strong>
 <strong>
  Specialist
 </strong>
 <strong>
  (Network &amp; VoIP)
 </strong>
 to join our Cairo team. In this role, you will support the remote technical onboarding of new ZIWO clients by combining SaaS product onboarding with foundational networking and VoIP configuration.
 <br/>
 <br/>
 You&rsquo;ll work closely with customers to ensure their environments are technically ready, assist with platform activation, and validate network setups remotely to ensure a smooth and successful launch. This role focuses on
 <strong>
  product onboarding and technical validation
 </strong>
 and does not involve onsite infrastructure implementation.
 <br/>
 <br/>
 This is a great opportunity for candidates with a networking or telecom background who are looking to grow within a cloud communication and SaaS environment.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Be Doing
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support remote onboarding sessions and coordinate technical activation with clients
  </li>
  <li>
   Assist customers in configuring ZIWO platform setups based on their business needs
  </li>
  <li>
   Perform basic technical readiness checks including network and VoIP validation
  </li>
  <li>
   Assist with SIP configuration, extensions setup, and basic connectivity troubleshooting
  </li>
  <li>
   Validate network setups remotely (IP checks, firewall basics, routing verification, connectivity tests)
  </li>
  <li>
   Support initial call routing, extensions configuration, and call flow validation during onboarding
  </li>
  <li>
   Maintain CRM updates, onboarding documentation, and delivery tracking
  </li>
  <li>
   Escalate complex technical issues to senior network or implementation teams
  </li>
  <li>
   Collect feedback from clients and support post-activation improvements
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Technology, Computer Networks, Telecommunications, Computer Science, or a related field
  </li>
  <li>
   1&ndash;3 years of experience in technical onboarding, VoIP support, networking support, telecom delivery, or SaaS implementation roles
  </li>
  <li>
   Basic understanding of networking fundamentals (TCP/IP, routing, NAT, firewall basics)
  </li>
  <li>
   Basic knowledge of VoIP concepts (SIP, RTP, codecs, call flows)
  </li>
  <li>
   CCNA certification preferred or currently pursuing (not mandatory)
  </li>
  <li>
   Familiarity with cloud platforms or contact center solutions is a plus
  </li>
  <li>
   Strong communication, organization, and client-facing skills
  </li>
  <li>
   Fluent in English &amp; Arabic
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join ZIWO
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Be part of a fast-growing SaaS company shaping the future of customer engagement
  </li>
  <li>
   Work with a collaborative, client-first team passionate about innovation
  </li>
  <li>
   Enjoy a dynamic work environment in the heart of Downtown Cairo
  </li>
  <li>
   Grow your career in cloud communications, networking, and SaaS onboarding
  </li>
  <li>
   Make a real impact for businesses across the region using our platform
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  ZIWO
 </strong>
 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
</div>


Technical Onboarding Specialist (Network & Product)

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Technical Support Specialist

Technical Support Specialist

IT Support Specialist / Technical Help Desk

Technical Support Specialist

Technical Onboarding Specialist (Network & Product)