technical customer support specialist

Brix

<p><b>Role Description</b></p><p>This is a full-time Remote role for a Technical Support Specialist. The Technical Support Specialist will be responsible for providing technical assistance and support to customers, troubleshooting and resolving technical issues, ensuring customer satisfaction, and maintaining high standards of customer support.</p><ul><li>Provide prompt and effective technical support to customers</li><li>Troubleshoot software, connectivity, and user-related issues</li><li>Document and track issues using our internal support system</li><li>Escalate unresolved issues to appropriate internal teams</li><li>Ensure a high level of customer satisfaction through clear communication and timely resolution</li><li>Follow up on open tickets to ensure closure and satisfaction</li><li>Contribute to our internal knowledge base and support documentation</li></ul><p><b>Qualifications</b></p><ul><li>Experience in a technical support role is a must</li><li>Technical Support and Troubleshooting skills</li><li>Customer Support and Customer Satisfaction skills</li><li>Strong Analytical Skills</li><li>Excellent communication and interpersonal skills</li><li>Ability to work completely remote with their computer, internet and headset.</li><li>College Graduate</li></ul><p>Industry</p><ul><li>Telecommunications</li></ul><p>Employment Type</p><p>Full-time<br/>Compensation<br/>2:3 $ per hour</p><p>Job Type: Full-time</p><p>Pay: E&pound;100.00 - E&pound;150.00 per hour</p><p>Experience:</p><ul><li>SLA: 2 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul>

Technical Support Specialist

SimpleConsign

<p></p><div><div><div>As a Technical Support Specialist, you will be responsible for providing world-class software and hardware support to our rapidly-growing customer base.</div>
</div><div><h3 class="jobSectionHeader"><b>About SimpleConsign</b></h3>
<div><div>It&rsquo;s time the resale industry reaped the benefit of the innovation that has poured into the retail sector. SimpleConsign was designed for this. As the first and leading web-based inventory and POS system for consignment stores and consignors, SimpleConsign offers a user-friendly, feature-rich platform that helps store owners streamline operations, improve inventory tracking, and enhance the overall customer experience.
</div></div></div><div><h3 class="jobSectionHeader"><b>Description</b></h3>
<div><div><div>Job Title: Technical Support Specialist</div><div>
Reports to: Manager of Technical Support</div><div>
Department: Post-Sale Services</div><div>
Company: SimpleConsign</div><div>
Type: Full-time/Salaried</div><div>
Location: Columbia, MO (on-site)</div><div></div><div><br>
About Us:</div><div>
SimpleConsign is a leading provider of innovative and user-friendly SMB B2B software solutions designed to streamline inventory management and enhance retail operations. Our suite of products caters to the unique needs of small and medium-sized businesses, empowering them to thrive in the dynamic market landscape. As we continue to grow, we are seeking an ambitious and customer-centric Technical Support Specialist to join our team to ensure our customers receive optimal satisfaction by delivering high-quality and timely technical support.</div><div></div><div><br>
Job Description:</div><div>
The Technical Support Specialist plays a pivotal role at SimpleConsign, focusing on assisting customers with technical issues, providing thorough training, and ensuring the smooth operation of our software across various store environments. This role involves direct interaction with customers, solving problems in real-time, and contributing to the continuous improvement of our software solutions.</div><div></div><div><br>
Responsibilities:</div><ul><li>
Technical Support: Offer assistance for both software and hardware, resolving technical issues through email and over the phone while connected to the customer's computer via remote login</li><li>
Training: Educate users on the SimpleConsign software, tailoring the training to fit consignment, buy outright, and dealer mall store environments</li><li>
Collaboration: Work closely with the Manager of Technical Support and team to analyze customer issues, initiating corrective actions and contributing to the improvement of our application</li><li>
Triage: Troubleshoot, investigate and document suspected product-related issues and effectively communicate these to leadership and our product team</li><li>
Innovation: Utilize technology to enhance efficiency within the team and the software's usability for customers</li><li>
Availability: Willingness to work evenings and weekends on a rotating basis and be proactive in solving customer's problems, including making outgoing calls</li><li>
Documentation: Create and maintain FAQs and self-serve documentation to aid customers in answering and troubleshooting common questions and issues</li><li>
Performance: Maintain focus on efficiency by meeting or exceeding core KPI targets as defined by leadership</li></ul><div></div><div><br>
Requirements &amp; Qualifications:</div><ul><li>
BA/BS degree or similar college-level education</li><li>
Minimum of 1-2 years experience in a technical support or a similar role with a track record of excellence</li><li>
Customer-centric attitude with a heart of service</li><li>
Experience with Zendesk or other help desk-related platforms</li><li>
Comfortable troubleshooting hardware issues with receipt and label printers</li><li>
Proficient in both Windows and Mac environments, as well as web browsers and their extensions.</li><li>
Demonstrated ability to learn and become an expert on new software products quickly</li><li>
Excellent verbal and written communication skills, with a strong aptitude for problem-solving and conflict resolution</li><li>
Knack for synthesizing complex topics into easily understood information for others to understand</li><li>
Passionate about delivering exceptional customer service and driving customer feedback into a product improvements</li><li>
Creative, motivated, and capable of working effectively in a team to find resolutions and streamline customer support processes</li></ul><div></div><div><br>
Benefits:</div><ul><li>
Competitive salary and performance-based bonuses.</li><li>
Comprehensive health, dental, and vision benefits.</li><li>
401(k) retirement savings plan with 6% company matching.</li><li>
Professional development opportunities.</li>
Collaborative and innovative work environment.<br>
<li>
</li></ul><div></div><br>
<div>If you're a team player with a knack for technology and a commitment to customer success, we invite you to apply for the Technical Support Specialist role at SimpleConsign. Help us revolutionize how small and medium-sized businesses operate in the retail industry!</div><br>
<div></div>
</div></div></div><div><h4 class="jobSectionHeader"><b>Salary</b></h4>
<p>$50,000 - $53,000 per year</p></div></div>

Nextgen charge

<p><b>Job Title: EV Charger Technical Support Specialist</b></p><p><b>Company:</b> Nextgen Charge<br/><b>Location: </b> Islamabad/Rawalpindi<br/><b>Employment Type:</b> Full-time</p><p><b>About Us</b></p><p>Nextgen Charge is a fast-growing EV charging solutions provider working towards delivering nationwide installation, maintenance, and support. As demand for EV charging rapidly increases, we&rsquo;re expanding our technical support team to ensure customers receive fast, reliable, and expert assistance.</p><p><b>Role Overview</b></p><p>We are seeking a motivated and customer-focused <b>EV Charger Technical Support Specialist</b> to handle incoming support calls, diagnose charger issues over the phone, and coordinate with our installation and engineering teams.<br/><b>No prior EV charger experience is required</b> &mdash; full training will be provided, along with ongoing access to an expert support engineer.</p><p><b>Key Responsibilities</b></p><ul><li>Answer customer support calls and provide professional, friendly assistance.</li><li>Diagnose EV charger issues remotely using step-by-step troubleshooting methods provided during training.</li><li>Guide customers through rebooting, connectivity checks, app pairing, and basic hardware resets.</li><li>Log cases accurately into our CRM system.</li><li>Escalate complex issues to our expert technician when required.</li><li>Coordinate warranty claims, service visits, or part replacements.</li><li>Provide updates to customers regarding their support ticket or ongoing fixes.</li><li>Maintain high service quality standards and meet response-time targets.</li></ul><p><b>What We Provide</b></p><ul><li><b>Full, extensive training</b> on all charger models we install.</li><li><b>Scripts and troubleshooting guides</b> for easy diagnosis.</li><li><b>Ongoing support</b> from a senior EV charger expert for any issues you can&rsquo;t resolve.</li><li>A positive, growth-focused team environment.</li><li>Opportunities for progression into field technician roles or senior support.</li></ul><p><b>Required Skills</b></p><ul><li>Excellent communication and customer service skills.</li><li>Ability to stay calm and helpful while assisting customers over the phone.</li><li>Basic understanding of electrical devices or willingness to learn.</li><li>Problem-solving skills and a logical mindset.</li><li>Ability to follow step-by-step technical procedures.</li><li>Competent using computers, apps, and CRM systems.</li></ul><p><b>Preferred (but not essential)</b></p><ul><li>Experience in technical support, IT helpdesk, or telecoms.</li><li>Experience in EV charging, smart home devices, or electrical systems.</li></ul><p><b>Salary</b></p><p>Competitive + performance bonuses.<br/>Full training provided.</p><p>Job Types: Full-time, Part-time</p><p>Pay: Rs50,000.00 - Rs70,000.00 per month</p><p>Expected hours: 50 &ndash; 70 per week</p><p>Work Location: In person</p>

Technical Customer Service Advisor

Lenovo

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div><b>Req # </b></div><div>WD00092762
</div></div><div><div><b>Career Area: </b></div><div>Services
</div></div><div><div><b>Country/Region: </b></div><div>Egypt
</div></div><div><div><b>State: </b></div><div>Cairo
</div></div><div><div><b>City: </b></div><div>Cairo
</div></div><div><div><b>Date: </b></div><div>Wednesday, December 17, 2025
</div></div><div><div><b>Working Time: </b></div><div>Full-time
</div></div><div><div><b>Additional Locations</b>:
<ul><li>Egypt - Cairo
</li></ul></div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Why Work at Lenovo
</b></h3></div></div><div><div><div><div><div><div>We are Lenovo. We do what we say. We own what we do. We WOW our customers.</div><div></div><div><br>
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world&rsquo;s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo&rsquo;s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).</div></div><br>
<div></div><br>
<div>This transformation together with Lenovo&rsquo;s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit <b>www.lenovo.com</b>, and read about the latest news via our <b>StoryHub</b>.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description and Requirements<br>
</b></h3></div></div><p></p><div><div><div><div><br>
<br>
<p>We are expanding our EMEA Technical Services organization and are looking for a highly motivated <b>Advanced Technical Support Specialist</b>, based in Cairo, to strengthen our support for Lenovo&rsquo;s strategic partners across the Middle East &amp; Africa region.</p><p>
This new role bridges is designed for a technically strong, customer-oriented engineer who is ready to take on a wider regional scope.<br>
The specialist will focus on supporting our partners, improving service quality, and ensuring rapid technical issue resolution while being ready to travel within the region when required.</p><p>
We are looking for a professional who combines hands-on technical expertise with excellent communication skills, especially in Arabic and English, and who thrives in a dynamic, customer-facing environment.</p><p><b><br>
Key Responsibilities:</b></p><ul><li>
Provide enhanced technical support to Lenovo Authorized Service Partners (ASPs) and Business Partners across the region.</li><li>
Act as a bridge between L1.5 and L2, supporting complex hardware and software issues and escalating appropriately when needed.</li><li>
Work closely with partners, account teams, and customers to diagnose, replicate, and resolve advanced technical issues.</li><li>
Conduct on-site visits within the region when required to support investigations, partner enablement, or critical customer situations.</li><li>
Deliver Subject Matter Expert guidance to partners and internal Lenovo teams.</li><li>
Ensure timely, professional communication to maintain excellent partner satisfaction and strong customer experience.</li><li>
Collaborate with the broader Lenovo technical community to drive sustainable fix solutions.</li><li>
Support service quality initiatives, partner training, and continuous improvement of technical processes.</li></ul><p><b><br>
Position Requirements:</b></p><ul><li>
3+ years experience in technical support, field engineering, or a similar role.</li><li>
Strong knowledge of PC hardware, peripherals, troubleshooting methodologies, and system-level diagnostics.</li><li>
Experience with Microsoft OS deployment, Windows troubleshooting, and domain/server environments.</li><li>
Solid understanding of networking technologies (wired &amp; wireless). Networking certifications are an advantage.</li><li>
Experience with Linux, Android, Lenovo tools, or HW/SW testing is a plus.</li><li>
Excellent problem determination and analytical skills with a logical, methodical approach.</li><li>
Strong customer-facing and partner-facing communication skills (verbal and written).</li><li>
Fluent Arabic and English (mandatory).</li><li>
Ability and willingness to travel within the MEA region when necessary.</li><li>
Self-driven, well-organized, able to work independently and meet deadlines.</li><li>
Passionate about technology, service excellence, and continuous learning.</li></ul><div></div><div><div><b><br>
What We Offer:</b></div></div><div></div><div><br>
<ul><li><li>
Attractive compensation package</li></li><li><li>
An international team with a high focus on</li></li><li><li>
Diversity &amp; Inclusion</li></li><li><li>
A modern and flexible way of working to combine personal and professional life</li></li><li><li>
Flat structures and fast decision-making processes</li></li><li><li>
An open and stimulating environment within one of the most forward thinking IT companies</li></li></ul></div>
</div></div><div><div><div><i>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.</i></div>
</div></div></div></div></div><div></div><div><div><div><div><div><b>Additional Locations</b>:
<ul><li>Egypt - Cairo<br>
</li></ul></div></div><div></div><div><div><div><br>
<br>
<div><b>AI PROCESSING NOTICE</b></div><div></div><div><br>
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.</div></div></div></div></div></div></div></div>

Advanced Technical Support Specialist

Dexian

<div>
 <p>
  <strong>
   Job Title: Customer and Technical Support Consultant
  </strong>
 </p>
 <p>
  <strong>
   Duration: 01/19/2026 to 07/17/2026
  </strong>
 </p>
 <p>
  <strong>
   Location: 100% Remote
  </strong>
 </p>
 <p>
  <strong>
   Pay Rate:$17- $18.30 hourly on W2
  </strong>
 </p>
 <p>
 </p>
 <p>
  <strong>
   JOB SUMMARY
  </strong>
 </p>
 <p>
 </p>
 <p>
  This role requires scheduling flexibility with the ability to work:
  <br/>
  -Days
  <br/>
  -Evenings until 9:00pm ET,
  <br/>
  -Weekends on a rotating basis.
  <br/>
  <br/>
  On-call time may be required.
  <br/>
  Reliable and dependable attendance is an essential function of this position.
  <br/>
  <br/>
  Our Customer &amp; Technical Support Consultants are the direct line between Client and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy.
  <br/>
  Successful candidates will be able to thrive in a fast-paced environment where they will navigate a variety of inquiries to provide a solution to our customers with representatives taking 20-30 calls a day. Ability to multitask is essential as consultants will resolve customer inquiries through a variety of methods of communication and will utilize documentation and programs to ensure a solution while the customer is on the call. Our Hematology team supports a wide variety of products such as our ProCyte Dx, ProCyte One, and inVue analyzers.
  <br/>
  <br/>
  In the role of Customer and Technical Support Consultant - Hematology:
  <br/>
  1. You will instruct customers on the use of our in-house diagnostic analyzers.
  <br/>
  2. You will coordinate and assist with equipment installations and troubleshoot mechanical hardware technical problems as well as software integration issues.
  <br/>
  <br/>
  What You Need to Succeed:
  <br/>
  * The ideal candidate will be fluent in English.
  <br/>
  * You are experienced in a technically related field, have worked in a veterinary practice with our chemistry analyzers, a laboratory setting, or contact center environment.
  <br/>
  * It is important to have strong computer and technical skills, with the aptitude to learn applicable software and hardware. Networking and/or software support is a plus.
  <br/>
  * The ideal candidate will be highly motivated, goal-oriented, and a strong collaborator.
  <br/>
  * A proven track record of providing extraordinary customer service.
  <br/>
  * You will possess superb listening and communication (verbal and written) skills in order to be a successful customer support specialist.
 </p>
 <ul>
  <li>
   Strong interpersonal skills with the ability to establish rapport quickly are equally important qualities to have.
   <br/>
   * You will be a master problem solver with fine attention to detail while leveraging your strong organizational skills in a multi-tasking environment.
   <br/>
   * You have the ability to learn quickly and apply skills and abilities to a variety of customer interactions.
   <br/>
   * Ability to be on the phone for 8 hours per day.
   <br/>
   * Reliable and dependable attendance is an essential function of this position.
   <br/>
   <br/>
   *When working from your virtual office, you are required to be available by telephone, voicemail, email, and MS Teams messaging during your scheduled business hours. A high-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained. You will be supplied with a laptop, docking station, monitors, keyboard, mouse, and headset, which will need to be maintained appropriately.
   <br/>
  </li>
 </ul>
 <p>
  Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
  <br/>
  <br/>
  Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.
  <br/>
  <br/>
  Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
 </p>
</div>


Customer and Technical Support Consultant

iSchool

<div><p>We are seeking a detail-oriented <b>Technical Onboarding Specialist</b> with strong experience in onboarding, recruitment, and technical problem-solving. In this role, you will ensure a smooth, efficient, and engaging onboarding experience for new hires&mdash;particularly those in technical or product teams. Your technical background will help you understand candidate skill sets, assist with documentation, and support new employees as they acclimate to our tools and systems.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li>Manage and execute the full onboarding process for new hires, ensuring a seamless transition into the organization.
</li><li>Collaborate with HR, hiring managers, and IT to prepare accounts, tools, and access prior to start dates.
</li><li>Conduct onboarding orientations, training sessions, and follow-ups.
</li><li>Support recruitment activities, including screening candidates, coordinating interviews, and assisting with technical assessments.
</li><li>Maintain accurate onboarding documentation, process guides, and knowledge-base materials.
</li><li>Troubleshoot basic technical issues during onboarding (software access, system setup, user permissions).
</li><li>Continuously improve onboarding workflows and employee experience.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
Bachelor&rsquo;s degree in <b>Computer Science</b>, Information Technology, or a related field (or equivalent technical experience).
</li><li>Proven experience in <b>employee onboarding</b>, HR operations, or recruitment.
</li><li>Basic coding knowledge (e.g., Python, JavaScript, SQL) or the ability to understand technical environments and tools.
</li><li>Strong communication, organizational, and problem-solving skills.
</li><li>Ability to work cross-functionally with HR, engineering, and operations teams.
</li></ul><p><b>Benefits</b></p><ul>
<li>Compatible Salary.</li>
<li>Incentives.</li>
<li>Social and Medical Insurance.</li>
<li>Learning &amp; Development Opportunities.</li></ul></div>

Technical Onboarding Specialist

Glidewell Laboratories

<div><div><b>Essential Functions:</b></div><ul><li>
Provides support to customers through phone calls and emails. Ensures calls and emails are responded to within targeted service level timeframes. Contacts customers with updates via phone and email on status and problem resolution.</li><li>
Provides customer ordering processing support, including but not limited to researching, troubleshooting, analyzing, and resolving level 1 customer technical support issues.</li><li>
Gathers support logs, files, images for escalation and triage to Level 2 and Level 3</li><li>
Collects and relay technical information to team members and CTS Analysts as necessary.</li><li>
Assists team with tests, reviews, and evaluations of bugs and implementation of enhancements.</li><li>
Acts as the primary support contact for customer technical support for My Accounts, Glidewell Direct, Inclusive Dental, Glidewell.io, and Digital Order Processing.</li><li>
Supports external customers with resolution of issues related to company owned technologies and 3rd party CAD/CAM software.</li><li>
Logs all inbound and outbound activities (phone and email) into Zendesk ticketing system. Ensures support tickets and customers are updated regularly.</li><li>
Provides first point of contact (SPOC) support to customers; escalates issues to appropriate IT sub-departments, Customer Service, and/or Technical Advisors as required to resolve issues. Communicates with external customers&rsquo; IT departments to resolve problems when necessary.</li><li>
Tracks, troubleshoots, updates, escalates, and closes customer support cases as appropriate.</li><li>
Creates procedure manuals, end-user documentation, and Knowledge Base Articles</li><li>
Utilizes remote desktop control tools to assist and resolve customer issues.</li><li>
Performs other related duties and projects as business needs require at direction of management.</li></ul><div>
</div><div><b>
Education and Experience:</b></div><ul><li>
Bachelor&rsquo;s degree or certification in a computer related field, preferred.</li><li>
Minimum two (2) years&rsquo; experience in a customer service facing role with experience logging inbound and outbound customer communications and escalating support issues.</li><li>
Minimum one (1) years of experience in support analysis, preferably of external customer IT software or applications</li></ul><p><b>
Pay Range:</b><b> </b>$17.00-$20.00/hr.</p></div>

Customer Tech Support Specialist

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