technical customer support specialist

Hospital Supply Corporation

Hospital Supply Corporation is looking for a skilled and proactive &ldquo;Technical Support Specialist&rdquo; to join our IT team based at Karachi, Head Office. This role is responsible for ensuring smooth day-to-day IT operations, providing technical assistance across departments, and supporting healthcare-related systems and equipment.Job Description:<ul><li>Provide day-to-day IT support across all departments</li><li>Manage and troubleshoot network infrastructure (LAN/WAN, switches, routers, firewalls)</li><li>Monitor system performance and ensure data security</li><li>Install, configure, and maintain hardware and software</li><li>Support Windows servers, Active Directory, and user account management</li><li>Perform routine user and server backups</li><li>Provide printer, workstation, and peripheral support</li><li>Support healthcare-related IT systems such as LIS (Laboratory Information System) and hospital equipment connectivity</li><li>Assist in IT projects and contribute to process improvements</li></ul>Qualification &amp; Experience:<ul><li>Bachelors or Master&rsquo;s degree in Information Technology, Computer Science, or a related field with 3&ndash;4 years of experience in IT hardware, network, and system support.</li><li>Hands-on experience with Windows servers, Active Directory, and data backup solutions and strong knowledge of networking and security principles.</li><li>Familiarity with healthcare IT systems (LIS, medical equipment integration) is preferred.</li><li>Strong troubleshooting and problem-solving skills with a customer-focused mindset.</li></ul>Interested candidates are requested to send their application to: itjobs@hsc.com.pk and cc: careers@hsc.com.pk bymentioning &ldquo;Technical Support Specialist&rdquo; in the subject line latest by October 31, 2025.Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Technical Support Specialist

Pavago

Job Title: Tech Support Specialist
 Position Type: Full-Time, Remote
 Working Hours: U.S. client business hours (with flexibility for shifts, weekends, or on-call rotation depending on SLA requirements)
 
About the Role: 
Our client is seeking a Tech Support Specialist to provide timely, effective technical assistance to customers and internal users. This role involves troubleshooting hardware, software, or SaaS issues, resolving tickets, and escalating complex cases to higher-tier teams. The Tech Support Specialist ensures customers feel supported and that technical issues are resolved quickly, accurately, and professionally.
 
Responsibilities:Customer Support & Troubleshooting: 
<ul>
<li>Respond to support tickets, calls, and chats through platforms like Zendesk, Freshdesk, Jira Service Desk, or ServiceNow.</li>
<li>Diagnose and resolve Level 1/Level 2 technical issues (password resets, connectivity issues, app errors).</li>
<li>Provide step-by-step guidance to customers in non-technical language.</li>
</ul>
Issue Escalation: 
<ul>
<li>Escalate unresolved or complex issues to Tier 2/3 support, DevOps, or engineering teams.</li>
<li>Document troubleshooting steps before handoff to minimize duplication of work.</li>
</ul>
System Administration (Basic): 
<ul>
<li>Perform account provisioning, access permissions, and system resets.</li>
<li>Support onboarding/offboarding processes for internal users.</li>
</ul>
Documentation & Knowledge Base: 
<ul>
<li>Create and update internal support documentation and FAQs.</li>
<li>Document recurring issues and solutions to improve resolution speed.</li>
</ul>
Monitoring & Alerts: 
<ul>
<li>Use monitoring tools (Datadog, Splunk, New Relic, or equivalent) to identify issues proactively.</li>
<li>Report trends and recurring problems to leadership for root cause analysis.</li>
</ul>
Collaboration: 
<ul>
<li>Partner with product, QA, and engineering teams to provide feedback on bugs or feature requests.</li>
<li>Share customer insights to improve product functionality.</li>
</ul>
What Makes You a Perfect Fit: 
<ul>
<li>Clear, empathetic communicator with strong problem-solving skills.</li>
<li>Comfortable working across multiple systems and tools simultaneously.</li>
<li>Calm and professional under pressure, especially with frustrated customers.</li>
<li>Detail-oriented with strong documentation habits.</li>
</ul>
Required Experience & Skills (Minimum): 
<ul>
<li>1–2 years technical support, IT helpdesk, or customer-facing troubleshooting.</li>
<li>Experience with ticketing systems (Zendesk, Jira, ServiceNow).</li>
<li>Familiarity with SaaS applications, networking basics, or operating systems (Windows, macOS, Linux).</li>
<li>Strong written and verbal English skills.</li>
</ul>
Ideal Experience & Skills: 
<ul>
<li>CompTIA A+, Network+, or equivalent certifications.</li>
<li>Experience supporting APIs, integrations, or SaaS platforms.</li>
<li>Exposure to monitoring tools (Datadog, Splunk, New Relic).</li>
<li>Industry experience in SaaS, IT services, or hardware support.</li>
</ul>
What Does a Typical Day Look Like?
 A Tech Support Specialist’s day revolves around resolving technical issues and ensuring customers remain productive. You will:
 <ul>
<li>Start by checking ticket queues, prioritizing urgent SLA-bound issues.</li>
<li>Respond to support tickets and calls, troubleshooting step by step and documenting your process.</li>
<li>Escalate complex issues to Tier 2/3 support, ensuring detailed notes are logged.</li>
<li>Update FAQs and knowledge base articles as recurring issues are identified.</li>
<li>Collaborate with product and engineering teams to flag bugs or provide feedback.</li>
<li>Wrap up by reviewing metrics (ticket resolution times, backlog) and planning improvements.</li>
</ul>
In essence: you are the first line of defense for technical problems, ensuring issues are resolved efficiently while keeping customers confident and informed.
 
Key Metrics for Success (KPIs): 
<ul>
<li>First Response Time (FRT) within SLA.</li>
<li>Average Resolution Time (ART) reduced over time.</li>
<li>First Contact Resolution (FCR) rate ≥ 70–80%.</li>
<li>CSAT score ≥ 90%.</li>
<li>Knowledge base updated regularly with recurring solutions.</li>
</ul>
Interview Process: 
<ul>
<li>Initial Phone Screen</li>
<li>Video Interview with Pavago Recruiter</li>
<li>Practical Task (e.g., resolve 2–3 simulated support tickets or walk through a troubleshooting case)</li>
<li>Client Interview with Support/Engineering Leadership</li>
<li>Offer & Background Verification</li>
</ul>

Technical Support Specialist (IT Support Specialist)

Jadeer

<div>Jadeer is hiring on behalf of one of our esteemed clients &mdash; a leading company specializing in security solutions and products, located in 10th of Ramadan City.
About the Opportunity: IT Technical Support Specialist 
Your mission as an IT Technical Support Specialist will be to deliver fast, reliable, and user-focused technical support across all departments. Leveraging your expertise in troubleshooting, systems maintenance, and user support, you&rsquo;ll play a key role in ensuring the company&rsquo;s digital infrastructure runs smoothly, efficiently, and securely.
Key Responsibilities: Technical Support, Systems Maintenance &amp; IT Asset Management<ul>
<li>
Respond to user requests for technical assistance (in person, by phone, email, or ticketing system).</li>
<li>
Diagnose and resolve software, hardware, and network issues promptly.</li>
<li>
Manage IT assets, ensuring proper documentation, barcoding, and inventory control.</li>
<li>
Prepare and deliver IT assets for new hires, ensuring asset ownership forms are signed.</li>
<li>
Maintain valid backups for machines connected to production lines.</li>
<li>
Coordinate IT consumables procurement, ensuring the best quality and pricing.</li>
<li>
Escalate recurring or critical issues and report them to the IT Manager.</li>
<li>
Support in annual budgeting and IT stock availability checks.</li>
<li>
Stay up-to-date with system updates, configurations, and technology changes.</li>
</ul>
Essential Skills &amp; Qualifications: IT Systems &amp; User Support<ul>
<li>
Bachelor&rsquo;s degree in Computer Science, Information Systems, or a related field.</li>
<li>
1&ndash;4 years of proven experience as a Service Desk or IT Support Engineer.</li>
<li>
Proficient in diagnosing and resolving hardware and software issues.</li>
<li>
Strong organizational and documentation skills.</li>
<li>
Excellent communication and customer service orientation.</li>
<li>
Proactive, collaborative, and eager to learn and optimize IT processes.</li>
<li>
Fluent in English.</li>
</ul>
What Success Looks Like in IT Support<ul>
<li>
Timely and efficient resolution of user issues, ensuring business continuity.</li>
<li>
Well-maintained IT asset records and accurate tracking systems.</li>
<li>
Seamless collaboration with internal stakeholders and the IT infrastructure team.</li>
<li>
Continuous learning and improvement in IT operations.</li>
</ul>
What You&rsquo;ll Gain: Stability, Growth &amp; Professional Development<ul>
<li>
Work in one of Egypt&rsquo;s leading manufacturers in the security solutions industry.</li>
<li>
Gain exposure to factory-based IT infrastructure and advanced systems.</li>
<li>
Join a supportive, fast-paced, and collaborative environment.</li>
<li>
Be part of a company that values innovation, process optimization, and teamwork.</li>
</ul>
Empower Technology &mdash; Apply Now! 
If you&rsquo;re driven by problem-solving, tech excellence, and continuous learning, this is your next step. 
Join us and help ensure smooth, reliable operations across one of Egypt&rsquo;s leading industrial firms.</div>

IT Technical Support Specialist (Manufacturing)

IRTH SOLUTIONS

<div><h3 class="jobSectionHeader">COMPANY SUMMARY</h3> 
Ready for an exciting career with a technology firm that is working on cutting-edge products? Then come join the Irth Land Management team and be part of a software-product organization that has a cool work culture, great work atmosphere and amazing growth potential. Irth Land Management is currently seeking a Technical Support Specialist to join our team. 
The successful candidate will be a strong team player who is able to handle multiple projects at once. He or she will be skilled at problem solving with technology. Irth Land Management focuses on providing innovative software solutions for managing land rights and infrastructure assets.
Irth Land Management was founded on a simple notion: Deliver innovative technology solutions while forming lasting relationships with our clients.<h3 class="jobSectionHeader">
JOB SUMMARY</h3>
The Technical Support Specialist is an important resource for our company &ndash; supporting our clients and ensuring their satisfaction is the number one responsibility. The perfect candidate for this position would be detail oriented, outgoing and have an interest in problem solving.
Requirements 
<ul><li>
Monitoring Irth Land Management&rsquo; trouble tickets (Freshdesk) incoming queue</li></ul>
a) Confirm each ticket has standard information needed to replicate the issue
b) Respond as needed to receive correct information (via written English) in ticketing tool(s)
c) Reproduce the issue in lower (test) environment and document exact steps to duplicate
d) Enter Work item ticket (Azure DevOps) for development team
e) Update Freshdesk Ticket accordingly
f) Help create and maintain Daily report to review with Product Support Specialist on activity for the day.<ul>
<li>
Collaborate closely with our US-based Product Support team to ensure our clients receive exceptional service</li>
<li>Develop extensive Irth Land Management products and industry knowledge that is required to enable this position to efficiently review and process clients&rsquo; reported issues</li>
<li>Provide demo of functionality to our documentation team relating to required documentation updates</li>
<li>Preliminary review of all product documentation</li>
<li>Initial point of contact for Development team on questions about any specific work-item ticket (Azure DevOps)</li>
<li>Validate product deployments (releases) in higher environments (UAT, Support, Client onsite, etc.)</li>
<li>Keep all outstanding Freshdesk &amp; Azure DevOps tickets updated with correct status and escalate those that require action from others</li>
</ul><h3 class="jobSectionHeader">
SKILLS/EXPERIENCE</h3><ul>
<li>Should have 4-5 Years of Relevant Experience</li>
<li>Strong analytical &amp; problem-solving skills to help determine and/or troubleshoot client issues</li>
<li>Excellent and fast decision-making skills for problem identification and solution recommendation</li>
<li>Strong written and verbal English communication</li>
<li>Ability to communicate professionally by phone and email, including explaining technical terms in non-technical ways</li>
<li>Experience using the Microsoft Office suite (Word, Excel, Outlook, etc.)</li>
<li>Experience using multiple web browsers (Internet Explorer, Chrome, etc.)</li>
<li>Experience diagnosing/troubleshooting technical issues
</li><li>Basic SQL knowledge helpful, but not required.</li>
</ul><h3 class="jobSectionHeader">
EDUCATION</h3>
Bachelor&rsquo;s degree in communications, business, computer science or related degree preferred but not required. 
 
Benefits<h3 class="jobSectionHeader">
WHAT IS IN IT FOR YOU</h3><ul>
<li>Being an integral part of a dynamic, growing company that is well-respected in its industry</li>
<li>Competitive pay based on experience.</li></ul></div>

Greenlight Professional Services (GPS)

Technical Support Specialist I Bilingual French-Canadian Summary This position requires a technically trained and self-motivated individual who can quickly and successfully identify and resolve a high degree of technical and analytical problems through telephone diagnostics.<img src="https://www.jobg8.com/Tracking.aspx?Fo4bepkShYNcvXBDGVmQ3YYloZ2t%2bQNnc" width="0" height="0" />

Technical Support Specialist I Bilingual French-Canadian

Total Industries

<div>Description:

POSITION OVERVIEW:
As the company Technology Support Specialist, you will provide technical assistance and answers to users' questions, assisting users by troubleshooting problems with computer hardware or software. The position will plan, coordinate, and direct computer-related activities by determining the technology needs of the company and making hardware- and software-related decisions to meet those needs.
KEY RESPONSIBILITIES:
The following reflects the essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time. 
<ul><li>
Manage and resolve technical help tickets submitted by end-users, ensuring timely follow-up and resolution.</li><li>
Diagnose and troubleshoot technical issues, including faulty hardware and software, across a variety of end-user devices such as laptops, tablets, smartphones, and printers.</li><li>
Escalate unresolved issues appropriately and work towards their resolution.</li><li>
Document recurring issues and develop detailed &ldquo;How to&rdquo; guides for future reference.</li><li>
Manage and inventory all IT assets, including desktops, laptops, network hardware, software licenses, servers, and mobile devices.</li><li>
Assist in providing technical support for server, network, communications, or PC equipment failures.</li><li>
Perform software and hardware troubleshooting, patches, and re-installations in accordance with established company policies and procedures.</li><li>
Collaborate with vendors and partners to troubleshoot network and related issues, establishing and maintaining strong relationships.</li><li>
Serve as the System Administrator for the company&rsquo;s Mobile Device Management (MDM) system</li><li>
Provide cross-functional support within the IT Department.</li><li>
Manage the company&rsquo;s onboarding/offboarding IT Process.</li><li>
Provide training and support to end-users on new technologies and systems to enhance their productivity.</li><li>
Assist and collaborate with the Information Technology Manager and cross-functional teams with projects from initiation to completion, helping ensure they are supported and are within scope and budget.</li><li>
Visit company Branch Sites on a once per month basis for onsite support and training.</li></ul>
Requirements:

QUALIFICATIONS &amp; SKILLS:
Required<ul><li>
Bachelor's degree in information technology or related.</li><li>
2 years related experience, or equivalent combination of education and experience.</li><li>
Understanding and experience of Network Infrastructure Concepts</li><li>
Understanding of MS Windows and Apple iOS</li><li>
Ability to work independently and collaboratively.</li><li>
Excellent verbal and written communication skills.</li><li>
Demonstrated ability to act in a way that is consistent with our values.</li><li>
Excellent interpersonal and customer service skills.</li><li>
Ability to explain technical issues to technical and nontechnical employees and customers.</li><li>
Strong analytical and problem-solving skills.</li><li>
Proficient with Microsoft Office 365.</li><li>
Proficient with or the ability to quickly learn an array of computer hardware and software.</li><li>
Qualified DMV record, background check, and drug screening.</li></ul>
PHYSICAL ENVIRONMENT:<ul><li>
Position is onsite 5 days a week, Monday through Friday, 7:30am &ndash; 4:00pm</li><li>
Position requires the ability to visit and walk around company sites with various building obstacles and fluctuating temperatures.</li><li>
Required to drive vehicles to customers and branch locations across Northern California.</li><li>
Occasionally lift and/or move material up to 25 lbs.</li></ul> 
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.
The policy of RJMS Corporation is to hire, train, and promote all persons in all job groups in accordance with law, without regard to race, color, religion, sex, sexual orientation, age, marital or military status, national origin, gender identity, the presence of any sensory, mental, or physical disability, genetic information, or any other status or characteristic protected by local, state, or federal law. RJMS CORPORATION is an equal employment opportunity and affirmative action employer.</div>

Technology Support Specialist II

DEEL

<div>Who we are is what we do.
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries&mdash;helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
Why should you be part of our success story?
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies &ndash; breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries&mdash;ensuring people get paid and protected, no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator&rsquo;s top companies list &ndash; all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.
Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum&mdash;backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years&mdash;you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
As a Technical Support Specialist, you&rsquo;ll be the bridge between frontline teams and engineering, ensuring customer satisfaction through efficient issue resolution. In this role, you&rsquo;ll tackle complex technical challenges, refine escalation processes, and collaborate with global teams to deliver exceptional support.
What you&rsquo;ll do<ul><li>
Efficiently work through tickets and escalations via Jira and Slack, operating at Deel Speed!</li><li>
Leverage your strong technical skills to diagnose, troubleshoot, and resolve complex issues.</li><li>
Provide clear, concise, and actionable updates to internal teams about technical problems.</li><li>
Work closely with product, engineering and other global teams to resolve escalations.</li><li>
Specialize in different business areas like Payroll and become a subject matter expert.</li><li>
Help refine processes to enhance operational efficiency and reduce repetitive escalations.</li><li>
Create and maintain knowledge base articles to empower frontline teams.</li><li>
Continually learn the Deel platform, keeping up to date with product features and changes.</li><li>
Achieve and exceed multiple performance-related targets.</li><li>
Participate in ongoing product training and process improvement initiatives.</li></ul>
Who you are<ul><li>
3+ years of experience diagnosing and troubleshooting technical issues in a startup or fast-paced environment.</li><li>
1+ year of experience in Customer Support roles.</li><li>
Fluent in both written and verbal English.</li><li>
Strong analytical skills, attention to detail, and a proven track record of resolving technical issues.</li><li>
Experience using SQL, RESTful APIs and debugging tools (eg. Postman, Chrome DevTools).</li><li>
Basic scripting knowledge (eg. Python, Node.js) and ability to read and understand code.</li><li>
Proficiency in analyzing application logs using monitoring tools (eg. Datadog, Splunk, New Relic).</li><li>
Familiarity with ticketing systems (eg. Zendesk, Jira) for issue tracking.</li><li>
Ability to explain technical concepts in simple terms to non-technical stakeholders.</li><li>
Use initiative in identifying trends and/or process improvements.</li><li>
Have previously embraced remote work, capable of working independently and self-motivated.</li><li>
At Deel we work at Deel Speed and your job duties may change to occasionally accommodate changing business needs.</li><li>
Must be based within EMEA region.</li></ul>
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you&rsquo;ll enjoy<ul><li>
Stock grant opportunities dependent on your role, employment status and location</li><li>
Additional perks and benefits based on your employment status and country</li><li>
The flexibility of remote work, including optional WeWork access</li></ul>
At Deel, we&rsquo;re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visitingour careers page. 
 
Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. 
 
Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.
We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.
We began using Covey Scout for Inbound on March 30, 2025.
For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144</div>

Technical Support Specialist | EMEA

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