technical customer support specialist

Richtech Creative Displays

We are looking for a skilled problem solver to join our team as a Technical Customer Support Specialist. We need enthusiastic individuals who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. Communicate with the sales rep to ensure smooth transactions and shipping for customers.Responsibilities ● Remote Technical Support: Act as the main point of contact for Tier 1 &amp; 2 support, diagnosing hardware and software issues via phone and email. ● System Diagnostics: Review system logs to identify the root cause of failures, distinguishing between hardware malfunctions and software/environmental bugs. ● Remote Map &amp; Fleet Management: Use internal tools to remotely optimize robot navigation paths, including adjusting virtual boundaries and goal points. ● Technical Guidance: Walk on-site staff through physical resets, sensor maintenance (cameras/Lidar), and basic hardware checks. ● Network Integration: Troubleshoot connectivity issues and coordinate with client IT teams to provide device specs (MAC addresses) for network whitelisting. ● Internal Collaboration: Document recurring technical bugs and field data to help the engineering team improve the product. ● Case Management: Maintain accurate records in our service database, including technical notes, hardware changes, and client updates. ● Client Relations: Maintain a professional and calm demeanor, ensuring technical issues are resolved with a focus on customer satisfaction.Requirements: ● Educational Background: High School Diploma or GED required; Bachelor&rsquo;s degree in Computer Science, Robotics, or a related technical field is strongly preferred. ● Industry Experience: Proven background in Information Technology (IT) or Technical Support, with a strong interest in autonomous systems and robotics. ● Remote Support Excellence: Ability to maintain a professional, patient, and courteous demeanor while managing high-pressure technical support cases and remote troubleshooting sessions. ● Operational Flexibility: Must be 18 years of age or older and available to work occasional nights, holidays, and weekends to support 24/7 robotic fleet operations.Pay: $20.00 - $28.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Technical Customer Support Specialist

EXA Capital, Inc

Software Technical Support Specialist &ndash; Role OverviewWe&rsquo;re looking for a highly skilled Technical Support Specialist with a strong technical foundation and a passion for solving complex problems. This role goes far beyond traditional customer service &mdash; our ideal candidate has hands-on experience with software technical support, database management, and technical documentation, and is comfortable working directly with both customers and developers.This is a long-term position with room for growth, learning, and meaningful impact on our product and customer experience.What We Do<ul><li>Provide advanced technical support to customers via live calls, video meetings, email/tickets, and chat</li><li>Troubleshoot software issues, identify potential bugs, and clearly document details for the development team</li><li>Work with databases using SQL, Microsoft Access, and Excel (Power BI experience is a plus)</li><li>Create and maintain Knowledge Base articles for both customers and internal processes, create training materials, and implementation documentation</li><li>Collaborate with cross-functional teams to ensure smooth product adoption and customer satisfaction</li><li>Assist with CRM-based workflows and ticket management (Zendesk/HubSpot experience preferred)</li></ul>Key Qualifications<ul><li>Exceptional verbal and written communication skills in clear, fluent English</li><li>Strong experience in database management</li><li>Proficiency in SQL or Microsoft Access</li><li>Strong Excel skills</li><li>Power BI experience is a plus</li><li>Proven experience in software support and technical troubleshooting</li><li>Comfortable working directly with customers through calls, video meetings, and screen sharing</li><li>Ability to clearly communicate technical issues to both technical and non-technical audiences</li><li>Familiarity with CRM platforms (e.g., Zendesk, HubSpot) is a plus</li><li>A desire for a long-term, growth-oriented position where contributions make a real impact</li></ul>Job Type: Full-timeWork Location: In person

Software Technical Customer Support Specialist

Supermetrics

<div>We're looking for our new Technical Customer Support Specialist to join our Customer Support team based in North America.
<h4 class="jobSectionHeader">
This role is fully remote and we will consider candidates in Eastern time zones (EST). States where we can hire remotely: Delaware, Florida, Georgia, Indiana, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Vermont, and Virginia.</h4>

In this role, you will&hellip;

As a Technical Customer Support Specialist, you will serve as an invaluable partner for our customers, working with them as they use our platform to manage their marketing data to make informed business decisions. This will include identifying and resolving issues, providing technical guidance, diagnosing and functionally escalating issues, consultations on report building and data management initiatives, and advising on best practices to our customers to support them in reaching their goals.

Your day-to-day work and responsibilities include&hellip;
<ul>
<li>Serve as the primary point of contact for customers seeking technical assistance via various channels including email, video conferencing, and live chat.</li>
<li>Diagnose and resolve technical issues related to our marketing analytics technology platform, including software configuration, data integrations, and API usage.</li>
<li>Collaborate with customers to understand their technical requirements and provide tailored solutions to meet their needs.</li>
<li>Escalate unresolved issues to the appropriate internal teams such as engineering or product development, and effectively manage customer expectations and communications related to the troubleshooting effort and resolution.</li>
<li>Document, with a high degree of accuracy all customer interactions, issues, and resolutions in our Support ticketing system.</li>
<li>Assist in the development and maintenance of technical support documentation, including knowledge base articles, troubleshooting guides, and FAQs.</li>
<li>Stay up-to-date on product enhancements, new features, and industry best practices to provide timely support and guidance to customers.</li>
<li>Participate in regular training sessions to enhance technical knowledge of cross functional team mates</li>
</ul>
This position is for you if you have&hellip;
<ul>
<li>2-3 years experience delivering effective technical support within a Martech or SaaS company.</li>
<li>Bachelor's degree in a technical discipline, or an equivalent combination of work experience and relevant third party certifications</li>
<li>Basic web programming and SQL knowledge.</li>
<li>Familiarity with web technologies, APIs, data integrations, and data warehousing</li>
<li>Experience with CRM systems and support ticketing platforms (e.g., Salesforce, Zendesk)</li>
<li>Have effective problem-solving skills to identify and implement solutions. Including self-driven research, collaboration with other departments, and testing</li>
<li>Be highly motivated and able to prioritise effectively within a largely asynchronous and remote work environment.</li>
<li>Have clear and flexible communication skills with both internal and external parties</li>
<li>Have a mindset of continuous personal growth and development.</li> 
</ul>
The base salary for this role is $60,000 USD annually + bonus, with flexibility depending on level/experience (to be discussed). These figures reflect the compensation offered for remote U.S.based candidates. In addition to compensation, we offer a comprehensive benefits package, including:
<ul><li>Fully paid medical/dental/vision benefits (for employee &amp; dependents)</li></ul>
<ul><li>Generous PTO</li></ul>
<ul><li>401k with matching</li></ul>
<ul><li>Options</li></ul>
<ul><li>Tech package</li></ul>
<ul><li>Home office and wifi stipend</li></ul>

Supermetrics is committed to fair and equitable compensation practices. We regularly review pay data to ensure internal equity, market alignment, and full transparency in how we reward performance.

Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected. If you require any reasonable accommodations during the application or interview process, please do not hesitate to let us know. All requests for accommodation will be kept confidential.

Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.

#LI-Remote<div> 

Join us on our mission to make data a marketing superpower 


Supermetrics builds an end-to-end marketing intelligence platform, with 15% of global advertising spend reported through our products. 


We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestl&eacute;. Since our founding in 2013, we've grown from a one-person shop to a key player in the industry&mdash;and we're just getting started! 


We're a team of 400+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team. 


Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together. 


We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully. 


Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected. 


It all started with a Google t-shirt... Read the rest of our growth story at supermetrics.com/about.</div></div>

Technical Customer Support Specialist - US Remote

Spread Peace Solution

Job Title: Technical Customer Support Specialist Location: Remote Schedule: Monday &ndash; Friday | 9:00 AM &ndash; 5:00 PM EST Employment Type: Full-time Experience Level: Mid-Level (3&ndash;5 years)About the RoleWe are looking for a Technical Customer Support Specialist with experience in SQL, APIs, SaaS platforms, and troubleshooting software applications to support our growing platform.In this role, you will handle complex technical support tickets, investigate production issues, and provide assistance to non-profit organizations, platform organizers, and donors. You will work closely with engineering and product teams to diagnose system behavior, document bugs, and deliver solutions.This is an excellent opportunity for someone with a technical support, product support, help desk, or SaaS customer support background who enjoys solving technical problems and helping users succeed.Key Responsibilities<ul><li>Provide technical customer support through email and phone in a high-volume environment</li><li>Troubleshoot complex platform issues using SQL queries, APIs, logs, and internal diagnostic tools</li><li>Investigate production incidents and unexpected platform behavior before escalating to engineering teams</li><li>Analyze datasets and platform behavior to identify root causes of issues</li><li>Create detailed JIRA tickets with reproduction steps, API values, and console logs</li><li>Manage and resolve customer support tickets related to accounts, platform features, and payment/bank transfer verification</li><li>Collaborate with Engineering, Product, and Operations teams to resolve bugs and improve platform performance</li><li>Maintain high customer satisfaction (CSAT) while meeting SLA and response time targets</li><li>Improve knowledge base documentation and support workflows</li><li>Support non-profit customers, organizers, and donors with empathy and professionalism</li></ul>Required Qualifications:<ul><li>2&ndash;5 years experience in technical customer support, SaaS support, product support, or help desk roles</li><li>Strong SQL skills for querying data and troubleshooting user issues</li><li>Experience working with REST APIs, API integrations, or developer tools</li><li>Understanding of software troubleshooting, debugging, and application logs</li><li>Experience using ticketing systems such as JIRA, Zendesk, Freshdesk, or similar platforms</li><li>Ability to document technical issues clearly for engineering teams</li><li>Experience handling high-volume customer support tickets</li></ul>Preferred Skills<ul><li>Experience supporting SaaS platforms or web applications</li><li>Familiarity with browser developer tools and console error logs</li><li>Experience supporting fintech, donation platforms, or payment systems</li><li>Knowledge of technical support workflows and escalation processes</li></ul>Core SkillsTechnical Support Customer Support SQL Queries API Troubleshooting SaaS Support Software Troubleshooting JIRA Ticketing Help Desk Support Technical Documentation Customer SuccessJob Types: Full-time, Contract Contract length: 12 monthsPay: Rs60,000.00 - Rs100,000.00 per monthWork Location: Remote

Technical Customer Support Specialist (SQL, APIs, SaaS)

Dolphin Advanced Technology Services

Technical Support Specialist &ndash; Customer OperationsWe are seeking a detail-oriented Technical Support Specialist to join our team. This role is essential in maintaining strong customer relationships, supporting internal operational processes, and ensuring smooth service delivery across our platforms.The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment and is committed to delivering exceptional technical support and customer service.Candidates with experience in the payment processing or merchant services industry, particularly with POS systems and credit card terminals such as Clover, Dejavoo, PAX, and Nexgo, will be highly preferred.Key ResponsibilitiesTechnical Support &amp; Customer Service<ul><li>Provide technical support to merchants and agents via email, chat, and phone.</li><li>Troubleshoot and resolve issues related to POS systems, payment terminals, and merchant accounts.</li><li>Support merchants using Clover, Dejavoo, PAX, Nexgo, and other payment processing devices.</li><li>Assist customers with billing inquiries, rate explanations, transaction issues, and terminal configurations.</li><li>Provide comprehensive support for core company products such as DERPS and Dolphin POS.</li><li>Handle maintenance requests and updates for merchant accounts.</li><li>Focus on customer retention by providing timely solutions and maintaining service quality.</li><li>Work proactively to prevent customer churn by addressing concerns quickly and efficiently.</li></ul>Administrative &amp; Operational Tasks<ul><li>Monitor and respond to incoming emails, support tickets, and system notifications promptly.</li><li>Manage merchant onboarding processes, including application submission and account setup.</li><li>Maintain and organize merchant documentation and system records.</li><li>Support ticket management for agents and internal departments.</li><li>Ensure a smooth onboarding experience for new merchants.</li><li>Assist merchants and internal teams in effectively using the DERPS/CRM system to improve workflow efficiency.</li><li>Contribute to improving internal processes for better customer support and operational efficiency.</li></ul>Quality Assurance &amp; Financial Support<ul><li>Conduct ticket audits and issue reviews to identify recurring technical or operational problems.</li><li>Identify and resolve billing discrepancies or incorrect charges.</li><li>Support financial processes including billing verification and collections support through the DERPS system.</li><li>Collaborate with internal teams to reduce repeat issues and improve service quality.</li><li>Assist in maintaining accurate financial and operational records.</li></ul>Required Qualifications<ul><li>3+ years of experience in technical support, customer service, or merchant services.</li><li>Experience working with POS systems and credit card terminals such as Clover, Dejavoo, PAX, Nexgo, or similar devices.</li><li>Strong understanding of payment processing and merchant account operations.</li><li>Proficiency with CRM systems, help desk platforms, and ticket management systems.</li><li>Experience handling billing systems and financial support processes.</li><li>Strong written and verbal communication skills.</li><li>Excellent problem-solving and analytical abilities.</li><li>Ability to multitask and prioritize tasks in a fast-paced environment.</li><li>Strong attention to detail and organizational skills.</li><li>Technical troubleshooting experience in POS or payment terminal environments.</li><li>Technical Associate&rsquo;s degree preferred.</li></ul>Work EnvironmentThis position requires the ability to manage multiple customer requests simultaneously, including technical troubleshooting, onboarding support, and operational coordination. The role involves both independent work and close collaboration with internal teams to ensure optimal customer experiences and service delivery.Working Hours07:00 PM &ndash; 03:00 AM (Pakistan Standard Time) RemoteWork Location: Remote

Technical Support Specialist – Customer Operations

Motive

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div><div>

About the Role:

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive&rsquo;s support processes and work with our team to develop and scale the Technical Support function. As a bilingual Technical Support Specialist, you will be responsible for providing support in both German and English.

What You&rsquo;ll Do:
<ul>
<li>Provide bilingual German &amp; English Email, Chat, and Voice Support - Answer inbound inquiries coming through Motive&rsquo;s support hotline, live chat feature, or support email address during European business hours</li>
<li>Customer Service Analysis - Collect customer support requests and bugs, and relay findings to the product and engineering teams to address these issues</li>
<li>System Evaluation - Evaluate our existing tools and work with engineering to develop tools to enable this function to scale</li>
</ul>
What We&rsquo;re Looking For:
<ul>
<li>Bilingual or Native speaker in German and English (US)</li>
<li>Skilled in written communication (both German and English)</li>
<li>Natural instinct to empathize with users</li>
<li>Strong analytical skills</li>
<li>Excellent verbal and written communication skills</li>
<li>Comfortable working in European time zones, with flexibility to support other time zones if needed</li></ul></div> 

</div><div>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</div></div>

Technical Support Specialist - German

Agay Barho!

<div>
 
 We are seeking a detail-oriented and customer-focused Technical Support Specialist to join our team. In this role, you will provide Tier 2 technical application support to customers, primarily via telephone, while also supporting email and live chat inquiries. You will be responsible for troubleshooting complex functional and software issues, ensuring accurate resolutions, and maintaining high customer satisfaction standards.
 
 
 
 Responsibilities
 
 
 
 Tier 2 Application Support: Provide advanced technical and functional support for proprietary dealership software, addressing complex accounting and system-related inquiries.
 
 <ul>
 <li>
 Customer Interaction: Assist customers via telephone, email, and live chat while maintaining professionalism and strong service standards.
 </li>
 <li>
 Issue Troubleshooting: Diagnose and resolve software and basic hardware issues, ensuring minimal disruption to customer operations.
 </li>
 <li>
 Ticket Management: Open, prioritize, document, and close tickets using the support ticketing system, ensuring accurate and timely updates.
 </li>
 <li>
 Escalation Handling: Identify recurring or critical product issues and escalate them appropriately to the Team Lead or relevant internal teams.
 </li>
 <li>
 KPI Achievement: Meet or exceed performance metrics including ticket closure rates, average resolution time, and customer satisfaction targets (80%+ positive rating).
 </li>
 <li>
 After-Hours Support: Handle after-hours inquiries as required to support business continuity.
 </li>
 <li>
 Knowledgebase Maintenance: Contribute to and maintain up-to-date documentation and knowledgebase resources to improve support efficiency.
 </li>
 <li>
 Technical Support Experience: Minimum 1&ndash;2 years of experience in a software or technical support role, utilizing ticketing systems and knowledge bases.
 </li>
 <li>
 Accounting Knowledge: Basic ERP accounting knowledge including Accounts Receivable (AR), Accounts Payable (AP), and General Ledger (GL).
 </li>
 <li>
 Accounting Systems Exposure: Experience working with accounting platforms such as QuickBooks or similar systems.
 </li>
 <li>
 Analytical Skills: Strong analytical thinking and problem-solving capabilities with attention to detail.
 </li>
 <li>
 Customer Service Excellence: Professional, polite, and customer-focused approach in all interactions.
 </li>
 <li>
 Communication Skills: Outstanding verbal and written English communication skills.
 </li>
 <li>
 Technical Proficiency: Strong working knowledge of Microsoft Office Suite.
 </li>
 <li>
 Education: Bachelor&rsquo;s degree or equivalent experience (preference for Accounting or Business Management background).
 </li>
 <li>
 SQL &amp; Database Knowledge: Familiarity with data and database management systems, including basic SQL skills.
 </li>
 <li>
 Cloud &amp; On-Premise Exposure: Understanding of both on-premise and cloud-based software environments.
 </li>
 <li>
 Operating Systems Knowledge: Working knowledge of Windows OS and basic hardware troubleshooting.
 </li>
 <li>
 International Exposure: Experience living or studying in North America or the U.K. (optional).
 </li>
 <li>
 Proactive &amp; Adaptable: Quick learner with the ability to thrive in a structured, KPI-driven support environment.
 </li>
 </ul>
</div>

Tier 2 Technical Support Specialist - TJ / 1824848

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