technical customer support specialist

Flairstech

<div><div><div><div>Requirements and responsibilities<div>
Description
A Sharegate Technical Support Specialist plays a crucial role in providing assistance and guidance to Customers and Partners who are experiencing technical issues with products or services. They are responsible for troubleshooting problems, identifying bugs, answering inquiries, and resolving issues in a timely / efficient manner. The Technical Support Specialist must have a strong understanding of the products or services they are supporting, as well as a customer centric mindset, excellent communication and problem-solving skills.
Main Responsibilities<ul><li>
Provide technical assistance: Technical Support Specialist are responsible for assisting customers with technical issues, including troubleshooting, problem resolution, and maintenance such as software installation, hardware malfunctions, and network connectivity problems. They must be a ble to diagnose issues accurately and provide solutions in a clear and concise manner.</li><li>
Respond to customer inquiries: Technical Support Specialist must respond to customer inquiries via video conferences, phone, email, or chat in a professional and timely manner.</li><li>
They must be a ble to address customer concerns effectively and provide accurate information to help resolve issues.</li><li>
Document and track customer interactions: Technical Support Specialist are responsible for documenting all customer interactions, including the nature of the issue, the steps taken to resolve it, and any follow-up actions required. They must also track customer inquiries and resolutions to ensure that all issues are addressed promptly.</li><li>
Collaborate with other teams: Technical Support Specialist often need to collaborate with other teams, such as product development or engineering, to resolve complex technical issues. They must be able to communicate effectively with team members and provide detailed information to help facilitate prolem-solving.</li><li>
Stay up-to-date on product knowledge: Technical Support Specialist must stay informed about product updates, new features, and troubleshooting techniques to provide accurate and up-to-date information to customers.</li><li>
Provides actionable tips to our customers to solve any similar requests in the future. Provides recommendations and best practices while considering their unique business needs.</li><li>
Guides clients towards issue resolution to the best of their knowledge when it has been identified that the source of the issue is not our products.</li><li>
Manages clients' requests in Intercom and over out bound video meetings while maintaining quality and addressing the volume.</li><li>
Assumes a collaborative role in carrying out technical initiatives or projects via the acquired working knowledge and skills to perform these tasks.</li><li>
Helps identify clients that are at risk of churn and clients that present opportunities for expansion and escalates to the Sales team.</li><li>
Provides the Product teams with relevant feedback to improve the customer&rsquo;s product experience.</li></ul>
Skills and Knowledge<ul><li>
Experience with Sharegate (benefit)</li><li>
Understanding of Azure, SharePoint /M365 infrastructure is a must.</li><li>
Knowledge in Powershell (nice to have)</li><li>
Basic understanding of Networking</li><li>
Knowledge in Google (mail, calendar, drives, etc)</li><li>
Understands the concepts of Data Migration ( Microsoft 365 and Google)</li><li>
University Degree in Computer Related Discipline</li><li>
3-5 Years in a Enterprise Technical Support role</li></ul></div></div></div></div></div><div></div>

Technical Support Specialist

Pxier

We are looking for a detail-oriented and customer-focused professional to join our team as a Software Account Setup &amp; Technical Support Specialist. In this role, you will be responsible for onboarding new customers by setting up their accounts, configuring system preferences, and providing ongoing technical support to ensure a smooth user experience.Key Responsibilities:<ul><li>Assist customers with account setup and configuration of the software platform.</li><li>Collect and verify required business details, user information, and system preferences.</li><li>Guide customers through onboarding steps, ensuring accurate data entry and setup.</li><li>Provide technical support via email, phone, and remote sessions for software-related issues.</li><li>Troubleshoot and resolve common setup or integration problems.</li><li>Document and track support tickets, resolutions, and customer feedback.</li><li>Collaborate with internal teams to escalate and resolve complex technical issues.</li><li>Educate customers on best practices, features, and system usage.</li></ul>Job Type: Full-timePay: &#8377;25,000.00 - &#8377;40,000.00 per monthExperience:<ul><li>Account Setup: 2 years (Required)</li><li>Customer Support: 2 years (Required)</li></ul>Work Location: Remote

Software Account Setup & Technical Support Specialist

MTP (Mayfair Technology Partners)

&quot; Please read job description thoroughly before applying&quot;Job Summary: We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction. &#11835; Key Responsibilities: &bull; SLA Management: &bull; Monitor and manage SLA compliance across all technical support contracts. &bull; Track performance metrics and generate regular reports on SLA adherence. &bull; Identify and escalate SLA breaches, and coordinate resolution efforts. &bull; Technical Support: &bull; Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems. &bull; Troubleshoot hardware, software, and network issues. &bull; Collaborate with internal teams to resolve complex technical problems. &bull; Client Communication: &bull; Serve as the primary point of contact for SLA-related inquiries. &bull; Communicate service updates, outages, and resolutions clearly and professionally. &bull; Conduct periodic reviews with clients to ensure satisfaction and contract alignment. &bull; Documentation &amp; Reporting: &bull; Maintain accurate records of SLA contracts, support tickets, and performance reports. &bull; Prepare monthly/quarterly SLA compliance reports for internal and client review. &bull; Process Improvement: &bull; Recommend improvements to support processes to enhance SLA compliance. &bull; Assist in developing and refining SLA templates and support documentation. &#11835; Qualifications: &bull; Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field. &bull; 3+ years of experience in technical support or IT service management. &bull; Strong understanding of SLA frameworks and ITIL principles. &bull; Excellent communication and customer service skills. &bull; Proficiency in ticketing systems &amp; Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools. &bull; Ability to work independently and manage multiple priorities. &#11835; Preferred Skills: &bull; ITIL certification or equivalent. &bull; Experience with contract management systems. &bull; Familiarity with cloud services and enterprise IT environments.Job Type: Full-timeWork Location: In person

Technical Support Specialist(Please read job description before applying)

InterSystems

<div>
 As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world&rsquo;s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.
 
 
 A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Ready to work with the product support team.
 </li>
 <li>
 Provide immediate response to customer inquiries in accordance with service standards.
 </li>
 <li>
 Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
 </li>
 <li>
 High debugging and troubleshooting skills to identify the application issues.
 </li>
 <li>
 Supporting the application support team troubleshooting the reported issues.
 </li>
 <li>
 Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
 </li>
 <li>
 Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
 </li>
 <li>
 Escalate Open (unresolved) problems in accordance with current policies and procedures.
 </li>
 <li>
 Participate of preparing training materials for technical courses such as system custom development or reporting.
 </li>
 <li>
 Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to&rsquo;s.
 </li>
 <li>
 Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
 </li>
 <li>
 Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
 </li>
 <li>
 Participate in on-site technical training if required.
 </li>
 <li>
 Participate in on-site technical support if required.
 </li>
 <li>
 Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
 </li>
 <li>
 Preferably experience with Hospital&rsquo;s business workflows.
 </li>
 <li>
 Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client&rsquo;s experience with the system by resolving issues effectively and efficiently.
 </li>
 <li>
 Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Preferably experience with Hospital&rsquo;s business workflows.
 </li>
 <li>
 Preferably strong Knowledge in InterSystems Object Script: Experience in working with and troubleshooting routines, stored procedures, and objects.
 </li>
 <li>
 Preferably Expertise in IRIS Tables and Globals: understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
 </li>
 <li>
 Performance Troubleshooting: Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Cach&eacute; ObjectScript.
 </li>
 <li>
 Experience of web-oriented languages, including HTML, and Java script.
 </li>
 <li>
 Experience with SQL, data analysis and database methodologies
 </li>
 <li>
 Preferably experience with HL7 technologies.
 </li>
 <li>
 Knowledge of programming languages &ndash; ideally Java or C++
 </li>
 <li>
 Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
 </li>
 <li>
 Experience with data analysis and database methodologies
 </li>
 <li>
 Be able to design and write technical documents.
 </li>
 <li>
 Well-versed in Internet / Intranet concepts and Microsoft IIS.
 </li>
 <li>
 Preferably experience within InterSystems products (IRIS, Ensemble) is required.
 </li>
 <li>
 BS or MS in Computer Science or equivalent.
 
 
 </li>
 </ul>
 
 About InterSystems
 
 
 
 InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit
 
 InterSystems.com
 
 .
</div>

trueCABLE

<div>trueCABLE is seeking a highly motivated and detail-oriented Technical Specialist II to join our growing Technical team. In this role, you will play a key part in supporting our technical and product strategy, working closely with leadership and cross-functional teams. As a fast growing company with a lean structure, we value individuals who are proactive, resourceful, and eager to take initiative. If you excel in problem-solving, enjoy refining processes, and are passionate about continuous learning, all while working remotely, this is a unique opportunity to make a meaningful impact. 
At trueCABLE, we offer more than just a job. You&rsquo;ll be part of a collaborative culture that values growth, innovation, and work-life balance. We provide competitive benefits, flexible PTO, and a remote-first environment designed to support your success. As a Technical Specialist II, you will deliver expert technical support to both customers and internal teams, leveraging your knowledge in fiber and copper cabling, network installations, and related technologies. You&rsquo;ll manage escalated technical inquiries, support customer project execution, and contribute directly to the success of our products and services. 
Key Responsibilities:
<ul>
<li>Technical Support: Provide advanced resolution for complex technical and installation inquiries, effectively troubleshooting issues and delivering precise product recommendations to support trueCABLE customers. Assist the Technical team with technical inquiries where needed.</li>
<li>Product Expertise: Cultivate and maintain comprehensive knowledge of the full product portfolio, encompassing both practical applications and technical specifications. Offer insights to optimize product functionality and performance.</li>
<li>Product Development Collaboration: Partner with the Technical team to contribute ideas for product enhancements and identify opportunities for complementary product additions to strengthen the existing portfolio.</li>
<li>Product Testing: Conduct hands-on performance and quality testing of trueCABLE products using industry-standard tools and equipment to ensure compliance with rigorous standards.</li>
<li>Technical Content Creation: Collaborate with the Marketing team to produce high-quality, accurate, and user-friendly technical documentation, tutorials, and training materials tailored to customer needs.</li>
<li>Cross-Functional Engagement: Work seamlessly with various departments to ensure effective communication on escalated technical support and customer service matters, providing expert guidance to internal teams and external clients.</li>
<li>Continuous Improvement: Proactively identify and suggest process enhancements within the technical support function to boost efficiency and elevate customer satisfaction. Stay informed on industry best practices and emerging technologies to maintain cutting-edge expertise.</li>
</ul>
Qualifications:
<ul>
<li>A Bachelor&rsquo;s degree in a related technical discipline or comparable professional experience is desirable.</li>
<li>Experience in the installation, termination, configuration, and troubleshooting of telecommunications cabling or networking equipment.</li>
<li>Preferred qualifications include advanced certifications in fiber optics or copper cabling (such as BICSI INST2 or CFOT), with the expectation that candidates lacking these certifications will obtain one within the first year of employment.</li>
<li>Proficiency with industry-standard test equipment and tools for evaluating cabling and connectivity hardware (e.g., Fluke DSX, CertiFiber, OptiFiber, NetAlly, or equivalent) is preferred.</li>
<li>Demonstrated technical expertise in cabling and fiber optics, enabling the candidate to author technical documentation, including specification sheets, instructional guides, and technical blog articles preferred.</li>
<li>Proficiency in the physical installation, termination, performance testing, and evaluation of fiber optic and copper cabling systems and their components, utilizing industry-standard tools to ensure high-quality performance and adherence to testing standards within a test facility environment.</li>
<li>Strong technical skills with a demonstrated ability to effectively address and resolve complex, escalated issues.</li>
<li>Ability to work independently in a remote environment with a proactive approach to problem-solving and resourcefulness.</li>
<li>Strong communication skills, both verbal and written, with the ability to convey technical information clearly and effectively.</li>
<li>Professional interpersonal skills, with a focus on teamwork and collaboration.</li>
<li>Proficiency in Google Suite and Microsoft Office.</li>
<li>Microsoft Visio</li>
<li>This position is primarily remote, allowing the flexibility to work from home. However, there will be requirements to work on-site at our Kansas City warehouse testing location.</li>
</ul>
Team dynamic preferences:
<ul>
<li> Enthusiastic: Eagerness and a commitment to learning.</li>
<li> Reliable: Punctual and dependable in fulfilling responsibilities.</li>
<li>Collaborative: Works effectively and respectfully with team members.</li>
</ul><ul><li>Communicative: Engages clearly with colleagues to align efforts.</li>
<li>Innovative: Contributes creative ideas with enthusiasm.</li>
<li>Receptive: Accepts feedback and respectfully challenges ideas.</li>
<li>Eager Learner: Actively pursues knowledge and skill growth.</li>
</ul>
Physical Requirements:
<ul>
<li>Prolonged periods of sitting and extensive computer use.</li>
<li>Regular use of hands, fingers, and arms for typing and computer operation.</li>
<li>Ability to lift, push, or pull up to 50 pounds occasionally.</li>
<li>Ability to use ladders, tools and cabling installation equipment</li>
</ul>
Additional Information:
<ul>
<li>This position is remote, requiring a reliable internet connection.</li>
<li>This is a remote position; however, candidates must reside within the greater Kansas City, Missouri metropolitan area. Applicants outside of this geographic area will not be considered.</li>
<li>trueCABLE is an equal-opportunity employer. Employment is contingent upon the successful completion of a background check. trueCABLE is a participant in the E-Verify program. This program compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.</li>
<li>trueCABLE is committed to protecting our applicants from potential scams. We will only reach out to applicants using our official email domain, @truecable.com. For your safety, please be cautious of any communication offering employment with trueCABLE that does not originate from an @truecable.com email address.</li></ul></div>

Technical Support Specialist II

Laverne Group | مجموعة لافيرن

<div>
 
 We are looking for a
 
 Technical Support Specialist
 
 to join our IT team and provide hands-on support to users across the organization. The ideal candidate will be responsible for troubleshooting hardware and software issues, maintaining IT systems, and ensuring smooth day-to-day operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide first-level technical support and troubleshooting via phone, email, or in person.
 </li>
 <li>
 Diagnose and resolve hardware, software, and network issues.
 </li>
 <li>
 Install, configure, and maintain systems, applications, and network devices.
 </li>
 <li>
 Assist with setup and deployment of new equipment (workstations, printers, peripherals).
 </li>
 <li>
 Escalate unresolved cases to higher-level support or relevant teams.
 </li>
 <li>
 Ensure timely response to service requests within agreed SLAs.
 </li>
 <li>
 Document issues, resolutions, and requests in the support ticketing system.
 </li>
 <li>
 Perform routine maintenance (updates, patching, monitoring).
 </li>
 <li>
 Train and guide users on best practices for hardware and software usage.
 </li>
 <li>
 Collaborate with IT team to improve support processes.
 </li>
 <li>
 Maintain inventory of IT equipment and software licenses.
 </li>
 <li>
 Assist with network setup, connectivity troubleshooting, and basic administration.
 </li>
 <li>
 Monitor open issues to ensure closure and user satisfaction.
 </li>
 <li>
 Contribute to improving documentation and technical support procedures.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT, Computer Science, or related field (or equivalent experience).
 </li>
 <li>
 1&ndash;4 years of proven experience in technical support/help desk.
 </li>
 <li>
 Strong knowledge of Windows, macOS, Linux, and common software.
 </li>
 <li>
 Experience in troubleshooting hardware, software, and networking issues.
 </li>
 <li>
 Familiarity with IT ticketing tools (e.g., ServiceNow, Zendesk, Jira).
 </li>
 <li>
 Excellent communication, customer service, and problem-solving skills.
 </li>
 <li>
 Ability to work independently and in teams.
 </li>
 <li>
 Proactive in learning new technologies.
 </li>
 </ul>
 
 
 
 
 
 Preferred
 
 
 <ul>
 <li>
 Certifications (CompTIA A+, Microsoft, ITIL Foundation).
 </li>
 <li>
 Hands-on with Active Directory, Microsoft Exchange, and basic network admin.
 </li>
 <li>
 Knowledge of virtualization (VMware, Hyper-V).
 </li>
 <li>
 Experience with cloud platforms (Office 365, Google Workspace).
 </li>
 </ul>
</div>

Zain

<div>About the Role 
The B2B Technical Support Specialist will play a crucial role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.
What We Need From You<ul><li> 
Serve as the central point of communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
</li><li>Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
</li><li>Handle all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
</li><li>Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
</li><li>Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
</li><li>Take the lead in restoring faults whenever possible, minimizing downtime for enterprise customers.
</li><li>Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.
</li><li>Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
</li><li>Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.</li><li>
Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.
</li><li>Conduct awareness workshops for change processes and compliance tailored for B2B customers.
</li><li>Maintain a history log for all events and activities related to enterprise customers.
</li><li>Perform all other related duties as assigned by the department.</li></ul>
Skills and Knowledge<ul><li> 
Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.
</li><li>Excellent communication and interpersonal skills</li></ul>
Qualifications and Experience<ul><li> 
Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).
</li><li>Minimum 3-5 years of proven experience in a B2B customer support or technical support role, preferably within the telecommunications industry.</li></ul></div>

B2B Technical Support Specialist

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