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technical delivery manager

GTECH Information Technology

We are looking for a Project Manager / Technical Project Manager to join our team and lead the delivery of enterprise-level digital projects. This is an opportunity for someone with a technical background in web development who has transitioned into project management, or who is ready to take that next step.

You ll be responsible for coordinating cross-functional teams, managing timelines and budgets, and ensuring client satisfaction, while also being able to dive into the technical details when needed.

What You ll Do
<ul>
 <li>Manage the end-to-end delivery of digital projects (websites, portals, apps, immersive experiences) from kickoff to launch and post-support.</li>
 <li>Collaborate closely with designers, developers, QA, and clients to ensure alignment on requirements, scope, and deliverables.</li>
 <li>Break down business needs into actionable technical tasks, and translate between client language and developer language.</li>
 <li>Monitor project progress, identify risks, and proactively resolve issues to keep projects on track.</li>
 <li>Maintain project documentation, timelines, budgets, and reporting.</li>
 <li>Support technical problem-solving with an inquisitive mindset able to learn, understand, and question technical solutions.</li>
 <li>Contribute to continuous improvement in project processes, delivery frameworks, and client communications.</li>
</ul>

Background in development or design (example PHP, Laravel, MySQL, WordPress, Drupal experience is highly valued).
<ul>
 <li>3 6 years of experience in digital project management or technical delivery roles.</li>
 <li>Strong organizational and communication skills, with the ability to engage confidently with clients and stakeholders.</li>
 <li>Ability to manage multiple enterprise-level projects at once in a fast-paced environment.</li>
 <li>Familiarity with project management tools (e.g., Asana, JIRA) and version control tools (e.g., Bitbucket, GitHub).</li>
 <li>A self-starter with curiosity to learn, problem-solve, and grow with the team.</li>
 <li>Arabic language skills are a plus.</li>
 <li>Experience with managing the production schedule across an entire digital / web development cycle.</li>
 <li>Experience managing large and complex digital projects, mobile and web apps.</li>
 <li>Project experience in reporting and relating documentation.</li>
 <li>Experience managing project roadmaps.</li>
 <li>Effective people leadership and management skills to support an environment for high-functioning, productive and engaged teams to operate.</li>
</ul>

Technical Digital Project Manager

Mondia Media

In this role you will serve as a key liaison between our customers and internal teams, ensuring seamless technical integration and support. You will build and maintain strong relationships with customers, helping them achieve their technical objectives while proactively addressing any challenges. In this role, you will oversee the end-to-end technical delivery process by collaborating closely with technical and product teams. Additionally, you will ensure providing the appropriate technical guidance during presales process. By fully owning the technical presales phase and delivering ongoing technical excellence, the TAM role ensures a seamless customer journey from presales to post-sales success. <ul> <li>Fully own the technical presales phase, leading discovery sessions, product demonstrations, and solution alignment with potential customers. </li> </ul> <ul> <li>Develop and maintain strong, long-lasting relationships with assigned customer accounts. </li> </ul> <ul> <li>Act as the primary technical point of contact, addressing inquiries, escalations, and solution recommendations. </li> </ul> <ul> <li>Align our solutions with the customer s business objectives to ensure long-term success. </li> <li>Develop an in-depth understanding of Mondia products, integrations, and functionalities to provide expert guidance. </li> </ul> <ul> <li>Stay updated on industry trends, emerging technologies, and competitive landscapes. </li> </ul> <ul> <li>Offer insights to clients and partners on how to best utilize new and existing product features to maximize value. </li> <li>Identify and drive expansion opportunities within existing customer accounts. </li> </ul> <ul> <li>Work closely with technical delivery and planning teams to execute the commercial roadmap. </li> <li>Identify potential risks early and develop mitigation strategies to keep projects on track. </li> </ul> <ul> <li>Monitor service performance and proactively address technical issues, working closely with internal teams to resolve them efficiently. </li> </ul> <ul> <li>Track support requests to detect recurring issues and recommend product/service improvements. </li> </ul> <ul> <li>Track SLAs and act as focal point of escalation for any SLA breach for post live tickets </li> <li>Ensure clear and transparent communication with internal and external stakeholders regarding project status, updates, and potential roadblocks. </li> </ul> <ul> <li>Provide clients with periodic performance reviews/reporting to track and monitor service performance. </li> </ul> <ul> <li>Goven sign-off process before any service launch </li> <li>Maintain comprehensive documentation of requirements, technical solutions, and best practices. </li> </ul> <ul> <li>Identify and implement internal process improvements to enhance efficiency and service quality. </li> </ul> <ul> <li>Analyse customer product usage and performance metrics to identify optimization opportunities. </li> </ul>

Technical Account Manager

NEP Group

<div>
 1. PURPOSE OF POSITION 
</div>
The purpose of the TFC / Delivery Manager is to lead and oversee the commissioning processes and provide comprehensive support for TFC projects and systems within the NEP US region. This role ensures that all commissioned systems meet the required standards and specifications, are delivered on time, and operate efficiently and effectively. The TFC / Delivery Manager will also be responsible for managing the support team, addressing client concerns, troubleshooting issues, and ensuring continuous improvement in the quality of support services provided. This role is crucial for maintaining high levels of customer satisfaction, optimizing system performance, and ensuring seamless project transitions from commissioning to operational phases.
<div>
 2. POSITION KEY RESPONSIBILITIES AND JOB TASKS: 
</div>
<ul>
 <li>People Management: <ul>
 <li>Lead the US TFC commissioning team that will consist out of TFC commissioning and support engineers and relevant third-party customers TFC engineers.</li>
 </ul>
 </li>
 <li> Project Commissioning:
 <ul>
 <li>Oversee the commissioning of new TFC installs and projects to ensure they meet design specifications and performance standards.</li>
 <li>Develop and implement commissioning plans, procedures, and protocols for the TFC support team</li>
 <li>Coordinate with project managers, broadcast engineers, systems integrations and other stakeholders to ensure seamless integration and functionality of systems.</li>
 </ul>
 </li>
 <li> Support Management:
 <ul>
 <li>Manage KPI s and SLA s that have been agreed with third-party customers</li>
 <li>Lead and manage the local TFC support team to provide timely and effective assistance to clients and internal stakeholders.</li>
 <li>Develop and maintain TFC support processes, including issue tracking, resolution, and reporting.</li>
 <li>Ensure high levels of customer satisfaction through prompt and effective issue resolution.</li>
 </ul>
 </li>
 <li> Quality Assurance:
 <ul>
 <li>Conduct thorough testing and validation of systems during the commissioning phase.</li>
 <li>Ensure compliance with industry standards, safety regulations, and company policies.</li>
 <li>Identify and address any discrepancies or issues during the commissioning process.</li>
 </ul>
 </li>
 <li> Client Interaction:
 <ul>
 <li>Act as the primary point of contact for clients during the commissioning and support phases.</li>
 <li>Provide regular updates and reports to clients on project status and support activities.</li>
 <li>Address client concerns and feedback promptly and effectively.</li>
 </ul>
 </li>
 <li> Continuous Improvement:
 <ul>
 <li>Analyze support data and feedback to identify areas for improvement in commissioning and support processes.</li>
 <li>Implement best practices and innovative solutions to enhance system performance and support services.</li>
 <li>Train and mentor team members to improve their skills and knowledge.</li>
 </ul>
 </li>
 <li> Manage Support Requests:
 <ul>
 <li>Oversee the support ticketing system, ensuring all requests are logged, prioritized, and addressed promptly.</li>
 </ul>
 </li>
 <li> Troubleshoot Issues:
 <ul>
 <li>Diagnose and resolve technical issues during both the commissioning and operational phases.</li>
 </ul>
 </li>
 <li> Provide Training:
 <ul>
 <li>Conduct training sessions for clients and internal teams on system operation and maintenance.</li>
 </ul>
 </li>
 <li> Prepare Documentation:
 <ul>
 <li>Create and maintain comprehensive documentation for commissioning activities, support processes, and system configurations.</li>
 </ul>
 </li>
 <li> Monitor System Performance:
 <ul>
 <li>Continuously monitor system performance and reliability, implementing corrective actions as needed.</li>
 </ul>
 </li>
 <li> Report Generation:
 <ul>
 <li>Generate regular reports on commissioning progress, support activities, and system performance for internal and client review.</li>
 </ul>
 </li>
 <li> Stay Updated:
 <ul>
 <li>Keep abreast of industry trends, technological advancements, and regulatory changes relevant to commissioning and support activities.</li>
 </ul>
 </li>
</ul>
<div>
 </div>
 4. OTHER RESPONSIBILITIES 
<ul>
 <li>Attend regular stand-up meetings and report on progress of assigned issues and tasks as</li>
</ul>
directed
<ul>
 <li>Organize support for developed software including writing manuals and operating procedures</li>
</ul>
as well as front-line support
<ul>
 <li>Reasonable travel as directed to meet with other developers and to deploy software within</li>
</ul>
the group
<ul>
 <li>Manage vendors and third party suppliers.</li>
 <li>Liaise and consult with clients as required.</li>
 <li>Give direction and ensure key responsibilities and tasks are completed on time both effectively and efficiently from the team.</li>
 <li>Fulfils the key responsibilities of the position.</li>
 <li>Adheres to all company policies and procedures including work health safety policy, procedures, regulations, and standards of safety.</li>
 <li>Responds to all client enquiries (by phone/email/face to face within 24 hours)</li>
 <li>Completes the necessary paperwork for all work / job transactions.</li>
 <li>Reporting of any client complaints to the Product Manager.</li>
</ul>
 5.QUALIFICATIONS &amp; OTHER INDUSTRY REQUIREMENTS 
<ul>
 <li>Education: Bachelor s in Engineering, Media Tech, or IT</li>
 <li>Experience: 5 10 years in broadcast/media systems commissioning &amp; support</li>
 <li>Advanced programming and operation of the Production Switcher/Vision Mixer</li>
 <li>Advanced programming and operation of Record Replay devices</li>
 <li>Advanced programming and deployment of all IP equipment based on ST2110.</li>
 <li>Superior fault finding of equipment failures.</li>
 <li>Advanced understanding of TCP IP and Networking</li>
</ul>

TFC / Delivery Manager

Synpulse Schweiz AG

About the job We are an established, globally active management consulting company with offices in Switzerland, Germany, Austria, UK, USA, Singapore, Hong Kong, the Philippines, Australia, Indonesia and India. We are a valued partner to many of the world's largest international financial services and insurance firms. We support our clients at all project management stages from the development of strategies and operational frameworks to the technical implementation and handover. Our expertise in business and technology combined with our methodic approach enable us to create sustainable added value for our clients business. Responsibilities <ul><li>Responsible for assessing and analyzing the issues with the production environment.</li><li>Provide optimized solutions to fix the issues and even automate the fixes.</li><li>Identify potential bottlenecks in a system and propose improvements.</li><li>Support multiple applications and infrastructure.</li><li>Troubleshoot production systems and self-learn new tools and technologies as per project requirements.</li><li>Document and share knowledge of developed or maintained solutions.</li><li>Experience with end-to-end project lifecycle and implementation.</li><li>Independent thinker with a problem-solving attitude and strong work ethic.</li></ul> About you <ul><li>Bachelor's Degree in IT or relevant course.</li><li>At least 10 years of related experience in managing technical delivery team (overall experience of at least 10 years).</li><li>Track record in leading large teams (20+ people) across multiple projects running in parallel.</li><li>Strong experience in the Banking industry (primarily Retail banking; additional experience on Wealth is preferred).</li><li>Experience with communication to senior stakeholders / C-suite.</li><li>Ability to deep-dive into the details of each project and help the team progress.</li><li>Experience in operating and managing AWS environment.</li><li>Ability to travel to Riyadh (at least 50% of the time, 2 weeks onsite and 2 weeks remote).</li><li>Flexibility to work Sunday to Thursday (based on Saudi Arabia working days).</li><li>Experience using a tool called Sumologic.</li><li>Great Excel and PowerPoint skills.</li></ul> Why us <ul><li>Flexible working hours with part-time working models and hybrid options</li><li>Attractive fringe benefits and salary structures in line with the market</li><li>Modern and central office space with good public transport connections</li><li>Can-do mentality and one-spirit culture</li><li>Varied events and employee initiatives</li></ul> Your documents to start the process <ul><li>Resume</li><li>Job references</li><li>Qualifications (bachelor / master diploma, etc.) with certificate of grades</li><li>Motivation letter : Why Synpulse? Why you? Why this function?</li><li>Recommendation letters (optional)</li></ul>Do you approach your tasks with commitment and enjoyment and are you convinced that teamwork achieves better results than working alone? Are you proactive and willing to go the extra mile for your clients? Are you motivated not only to design solutions but also to implement them? As a flexible and goal-oriented person, you will quickly assume entrepreneurial responsibility with us.Do you appreciate the spirit of a growing international company with Swiss roots and a strong corporate culture? Then we look forward to receiving your online application atOur people are our most valuable asset. They drive our growth and anchor our success. They are experts, thought leaders, and trusted partners of our global clients. The Synpulse OneSpirit is reflected in our people and unrivaled culture of collaboration, inclusion, entrepreneurship, and fun. We are good corporate citizen in our communities and we celebrate success together with our Synpulse crypto token. Client Serving Management Consulting Experienced Professional Hybrid

Delivery Lead - Financial Services (Dubai / Riyadh)

Paradigm Solutions

Key Responsibilities: <ul>
<li>Manage the software release process, ensuring on-time and high-quality deliveries.</li>
 <li>Facilitate communication across teams, aligning priorities and ensuring smooth collaboration.</li>
 <li>Identify opportunities for process improvements and implement best practices for efficient delivery.</li>
 <li>Establish clear release schedules and milestones, keeping stakeholders informed.</li>
 <li>Monitor and mitigate risks that may impact delivery timelines and dependencies.</li>
 <li>Drive continuous improvement, fostering a culture of accountability and operational excellence.</li>
 </ul>
 Required Skills &amp; Experience: <ul>
 <li>3-5 years of experience in a software delivery or project management role.</li>
 <li>Proven expertise in coordinating software releases and working across multiple functions.</li>
 <li>Strong problem-solving and organizational skills.</li>
 <li>Ability to drive process improvements without enforcing a specific methodology (Agile, Scrum, etc.).</li>
 <li>Excellent communication and stakeholder management abilities.</li>
 <li>Experience with release management and risk mitigation.</li>
 </ul>
 Preferred Qualifications: <ul>
 <li>Familiarity with software development life cycle (SDLC) and best practices.</li>
 <li>Background in software development and testing is a must.</li>
 <li>Experience in organizations with evolving project workflows.</li>
 <li>Bachelor degree in computer engineering or computer since is a plus.</li></ul><ul>
 </ul>

Mid-Level Delivery Manager

DICETEK LLC

<div>Job Title: Infrastructure Project Manager &ndash; API Upgrade Program
Location: Dubai Silicon Oasis
Role Overview
We are seeking an experienced Infrastructure Project Manager to lead a critical API Upgrade Program. This role requires a strategic thinker with strong technical understanding of infrastructure and API ecosystems, combined with exceptional project delivery skills. The successful candidate will ensure seamless planning, governance, and execution of the program while engaging stakeholders across multiple teams. 
Key Responsibilities<ul><li>
Program Delivery: Own end-to-end delivery of the API upgrade program, ensuring alignment with business objectives and technical standards.</li><li>
Planning &amp; Scheduling: Develop detailed project plans, timelines, and resource allocation strategies to meet milestones and deadlines.</li><li>
Project Governance: Implement and maintain robust governance frameworks, including risk management, compliance, and reporting mechanisms.</li><li>
Stakeholder Management: Act as the primary point of contact for internal and external stakeholders, ensuring clear communication and alignment.</li><li>
Communication Excellence: Produce high-quality written documentation (status reports, executive summaries, technical briefs) and deliver compelling presentations to senior leadership.</li><li>
Issue Resolution: Proactively identify risks and issues, develop mitigation strategies, and ensure timely resolution.</li><li>
Collaboration: Work closely with engineering, architecture, and operations teams to ensure technical feasibility and smooth implementation.</li></ul>
Required Skills &amp; Qualifications<ul><li>
Experience: Minimum 8+ years in infrastructure project management, with proven success in delivering complex technology programs.</li><li>
Technical Knowledge: Strong understanding of API frameworks, integration patterns, and infrastructure components.</li><li>
Project Management Expertise: Proficiency in planning, governance, and delivery methodologies (Agile, Waterfall, or hybrid).</li><li>
Communication Skills: Exceptional written and oral communication skills; ability to simplify complex technical concepts for diverse audiences.</li><li>
Leadership: Demonstrated ability to lead cross-functional teams and influence stakeholders at all levels.</li><li>
Tools: Familiarity with project management tools (e.g., MS Project, Jira, Confluence) and reporting dashboards.</li></ul> 
Preferred Qualifications<ul><li>
PMP, PRINCE2, or equivalent certification.</li><li>
Experience in large-scale API migration or upgrade programs.</li><li>
Background in financial services technology.</li></ul></div>

Infrastructure Project Manager – API Upgrade Program

Parsons

Job Title Design Manager - SCADA Systems and Infrastructure Dubai Job Description Design Manager - SCADA Systems and Infrastructure Dubai Position Overview Parsons Corporation is hiring a Design Manager in Dubai to oversee the end-to-end design delivery of SCADA projects across water networks, rail systems, and intelligent transportation systems (ITS). This strategic leadership role requires a deep technical background, strong team management, and client-facing skills to drive complex infrastructure initiatives. Job Details Job Location: Dubai, UAE Industry: Engineering Function: Systems Engineering Gender: Any Candidate Nationality: Any Job Type: Full Time What You ll Do * Manage SCADA project design activities from inception through handover * Review and approve staffing budgets, team structures, and scheduling plans * Coordinate multidisciplinary design teams and align them with program needs * Oversee design quality and ensure timely delivery of all project components * Resolve staffing, schedule, or design-related challenges with Project Managers * Develop and implement design standards, procedures, and quality systems * Contribute to proposal writing, project pricing, and business development activities * Actively lead internal quality improvement programs and technical committees * Maintain productivity within overhead budgets and operational targets Ideal Profile * Bachelor s degree in Engineering from a recognized university * 15+ years of experience in SCADA design, engineering, and construction supervision * Proven expertise in managing SCADA systems for water, rail, and ITS infrastructure * Strong understanding of quality management systems and project delivery lifecycle * Excellent communication, stakeholder management, and proposal development skills * Experience working on major infrastructure programs in the GCC is a plus

Design Manager - SCADA Systems and Infrastructure Dubai

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