technical information specialist

Lloyds Technology Centre

<div>End Date
Friday 29 May 2026
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Flexible Working Options
Hybrid Working
Job Description Summary
A leadership role overseeing the specialist function and driving strategic initiatives
Job Description
<ul><li>Exp : 15+ years 
Location : hyderabad. 
About this opportunity
As a Senior Technical Application Specialist, specialised in Microsoft Dynamics CRM / Power Platform:</li><li>
Lead a team of Technical Application Specialists (Microsoft Dynamics CRM) handling design of complex engagements, with a focus on predictable delivery and engineering excellence, whilst working in a collaborative and agile environment.</li><li>
Lead by example by being a hands-on contributor and providing oversight and feedback</li><li>
Work collaboratively with other team members, partners and third parties to support empowered teams who are motivated to solve business problems and realise value for customers.</li><li>
Provide line-management and personal development support for engineering team members.</li><li> 
What are we looking for in you:</li><li>
A dynamic and adaptable individual, able to use and learn new skills in varying circumstances.</li><li>
Lead complex technical projects within the specialist area (CRM and Power Platform)</li><li>
Develop and implement best practices and standards</li><li>
Evaluate and recommend new technologies and methodologies</li><li>
Conduct root cause analysis for critical issues</li><li>
Lead proof-of-concept initiatives and pilot projects</li><li>
Represent the specialist team in inter-departmental meetings</li><li>
Contribute to the development of technical strategies</li><li>
Oversee the implementation of complex technical solutions</li><li>
Provide expert consultation on critical technical decisions</li><li>
Foster innovation within the team</li><li>
Contribute to thought leadership through articles, presentations, or whitepapers</li><li> 
What you&rsquo;ll need:</li><li>
Deep understanding of the entire software development lifecycle and experience in end-to-end delivery of software products.</li><li>
Experience using Microsoft Technologies with 10+ years of relevant experience in Microsoft Dynamics CRM on-premises &amp; Dynamics 365 CE: 
<ul><li>Full Customizes Dynamics 365 CRM Applications to meet user requirements.</li><li>Experience in C#, plug-in, custom workflows.</li><li>Experience in developing Web resources (JavaScript, Html, jQuery).</li><li>Experience in Workflows, Business Rules, Actions, Security Rules.</li><li>Experience in Customization, Views, Forms in CRM.</li><li>Strong Knowledge on PowerApps (Model Driven &amp; Canvas) &amp; PowerApps Portal.</li><li>Strong Knowledge on Power Platform, Power Automate, Power BI.</li><li>Developing and Managing Custom application and their integrations with Dynamics 365.</li><li>Experience with DevOps (CI/CD, Git Hub etc.).</li></ul></li></ul></div>

Lead Technical Application Specialist

LightGrid LLC

<div>Description:

 LightGrid is looking for an AISR NOC Technician II to work at Scott Air Force Base, IL. Active SECRET Clearance is required.
Responsible for assisting with the following duties:<ul><li>
Create and update tickets utilizing Remedy.</li><li>
Monitor network events and element management failures in real-time on a 24x7x365 basis.</li><li>
Incident Correlation and Fault Analysis:</li><li>
Proactively analyze alarms</li><li>
Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information</li><li>
Identifying the fault condition and its impacts</li><li>
Isolating root causes:</li><li>
Coordinating correction of fault situations regardless of the fault in the infrastructure.</li><li>
Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.</li><li>
Incident Analysis (Fault Isolation):</li><li>
Support the fault isolation process</li><li>
Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs:</li><li>
Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.</li><li>
Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment</li><li>
Support all customers to include providing global situational awareness support.</li><li>
Fault Correction:</li><li>
Correct/replace faulty network elements, coordinating with other service providers as necessary.</li><li>
Verify that service has been restored upon resolution of all customer-initiated tickets.</li><li>
Network/Service Restoration:</li><li>
Restore networks and service to full operation</li><li>
Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.</li><li>
Identify failures that are attributable to a different causes and impacts</li><li>
Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
</li><li>Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support</li><li>
Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.</li><li>
Record, assess, track, and monitor incident tickets escalated to operational infrastructure.</li><li>
Demonstrate general knowledge of training, standard operating procedures, and tools within O&amp;M.</li><li>
Effectively communicates with the O&amp;M team and the customer.</li><li>
Works directly with Shift lead and O&amp;M leadership for guidance.</li><li>
Demonstrate proficiency in functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.</li></ul>
Requirements:

 Basic Qualifications<ul><li>
Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.</li><li>
Ability to work in a 24/7 operation.</li><li>
Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.</li><li>
Expertise in two or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.</li><li>
General understanding of network topologies, both transport and IP.</li><li>
Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.</li><li>
High school and 1-3 years of experience.</li></ul></div>

AISR NOC Technician II

MISR TECHNOLOGY SERVICES

<div>Helpdesk Specialist provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Responsibilities<ul><li>
Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.</li><li>
Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>
Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.</li><li>
Determine the best solution based on the issue and details provided by end users</li><li>
Walk the customer through the problem-solving process</li><li>
Direct unresolved issues to the next level of support personnel</li><li>
Provide accurate information on IT products or services</li><li>
Record events and problems and their resolution in logs</li><li>
Follow-up and update end user&rsquo;s status and information</li><li>
Pass on any feedback or suggestions by customers to the appropriate internal team</li><li>
Identify and suggest possible improvements in procedures</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software</li><li>
Perform timely workstation hardware and software upgrades as required</li><li>
Diagnosing and solving hardware/software faults</li><li>
Managing and troubleshooting any end-user equipment printers, scanners and VC</li><li>
Responsible to track assets and document the details</li><li>
Follows and implements the company&rsquo;s data security rules</li></ul>
Requirements and Qualifications
<ul><li>BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience</li><li>
Years of experience at least 3 years</li><li>
Above average knowledge of networking protocols, especially TCP/IP.</li><li>
Proven experience as a help desk specialist or other customer support role</li><li>
Tech savvy with working knowledge of office automation products, databases and remote control</li><li>
Good understanding of computer systems, mobile devices and other tech products</li><li>
Good knowledge of Microsoft Excel, Word and PowerPoint</li><li>
Ability to diagnose and resolve basic technical issues</li><li>
Proficiency in English</li><li>
Having a good knowledge of</li><li>
CompTIA A+</li><li>
ITIL Foundation.</li><li>
Microsoft Certified Solutions Associate on Windows 10.</li><li>
Excellent communication skills at all levels in the company</li><li>
Managing Priorities</li><li>
End user-oriented and cool-tempered</li></ul>
TqkDxjntiF</div>

IT Helpdesk Specialist - Alex Office

Global Software Resources

<div><div><div><div>Job Title: IT Audit And Compliance Project Specialist
 
Location: Oakland, CA 
Duration: May 04, 2026 &ndash; November 03, 2026,
 
ONLY W2 Candidate</div>
</div> 
</div></div><div><div><div><div>Account Manager Notes: Hybrid Onsite Requirement: 1-2 days onsite depending on need for that week</div>
</div> 
</div></div><div><div><div><div>Job Description:
 
Role Overview 
 
The IT Compliance Project Specialist acts as a compliance and governance partner across the IT project portfolio. This role ensures that IT initiatives are planned, designed, and delivered in compliance with applicable regulations, company policies, and compliance standards. 
 
Working closely with the Compliance Lead, the Specialist provides analysis, documentation, and due diligence to support risk-based decision-making and to maintain compliance throughout the full project lifecycle. 
 
Key Responsibilities 
 
Project Advisory &amp; Engagement
<ul><li>Serve as a dedicated compliance advisor to project managers and delivery teams.</li>
<li>Identify regulatory, policy, and control requirements early in the project lifecycle and ensure they are embedded into technical designs and project plans.</li>
</ul>Gate Review &amp; Approval Support
<ul><li>Participate in project phase-gate reviews to assess compliance readiness.</li>
<li>Review project artifacts and provide formal recommendations to the Compliance Lead to support approval, conditional approval, or remediation decisions.</li>
</ul>Compliance Lead Support
<ul><li>Function as the primary support resource for the Compliance Lead.</li>
<li>Assist with executive reporting, remediation tracking, and escalation of project-level compliance risks.</li>
</ul>Regulatory &amp; Framework Alignment
<ul><li>Ensure project alignment with applicable regulations and frameworks, including SOX, CCPA, ISO 55001, and internal company standards.</li>
<li>Map project controls and artifacts to regulatory requirements to support a consistent and defensible compliance posture.</li>
</ul>Qualifications 
Experience
<ul><li>5+ years of experience in IT Compliance, IT Audit, or Governance, Risk &amp; Compliance (GRC), preferably supporting large-scale IT projects.</li>
</ul>Tools &amp; Systems
<ul><li>Experience using Planisware for project tracking, portfolio governance, and milestone management.</li>
</ul>Education
<ul><li>Bachelor&rsquo;s degree in information technology, Cybersecurity, Business, or a related discipline.</li>
</ul>Certifications (Preferred)
<ul><li>CISA (Certified Information Systems Auditor)</li>
<li>CRISC (Certified in Risk and Information Systems Control)</li>
<li>CISSP (Certified Information Systems Security Professional)</li>
<li>PMP (Project Management Professional)</li>
</ul>Delivery Methodologies
<ul><li>Strong understanding of the Software Development Life Cycle (SDLC).</li>
<li>Experience applying compliance controls in both Agile and Waterfall delivery models.</li>
</ul>Professional Skills &amp; Attributes
<ul><li>Regulatory Expertise: Ability to interpret complex regulatory and control requirements and translate them into clear, actionable guidance for technical and project teams.</li>
<li>Analytical Rigor: Strong attention to detail, particularly in validating technical evidence and identifying compliance gaps or control weaknesses.</li>
<li>Consultative Mindset: Ability to function as a trusted advisor while maintaining independence and objectivity when providing recommendations to leadership.</li>
<li>Communication Skills: Strong written and verbal communication skills, with the ability to bridge technical delivery requirements and compliance expectations.</li>
GRC &amp; Project Tool Proficiency: Experience with GRC platforms (e.g., ServiceNow, Archer) and project management tools (e.g., Jira), in addition to Planisware, to maintain visibility across projects and compliance activities.<li>-</li></ul></div></div></div></div>

Compliance Project Specialist

Simplifai IT Qatar

Job Title: IT Support Specialist Company: Simplifai IT Qatar Location: Lusail Marina, Doha, Qatar Salary: QAR 16,500 per monthJob Description: Simplifai IT Qatar is seeking a skilled and reliable IT Support Specialist to provide technical assistance and support for hardware, software, and network systems at our Lusail Marina office in Doha. The ideal candidate will ensure smooth IT operations and assist users in resolving technical issues efficiently.Key Responsibilities:<ul><li>Provide first-level technical support for hardware, software, and network issues</li><li>Install, configure, and maintain computer systems and applications</li><li>Troubleshoot system errors and resolve technical problems in a timely manner</li><li>Support users with IT-related queries and service requests</li><li>Maintain IT assets, inventory, and documentation</li><li>Monitor system performance and ensure security updates are applied</li><li>Escalate complex technical issues to higher-level support when needed</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li><li>Proven experience in IT support or technical helpdesk roles</li><li>Strong knowledge of Windows, basic networking, and common software applications</li><li>Good problem-solving and communication skills</li><li>Ability to work under pressure and manage multiple support requests</li><li>Certifications (CompTIA, Microsoft, or similar) are an advantage</li></ul>Benefits:<ul><li>Competitive salary of QAR 16,500 per month</li><li>Opportunity to work in a growing IT environment</li><li>Professional development and career growth opportunities</li></ul>How to Apply: Interested candidates are encouraged to submit their updated CV and cover letter for consideration.الراتب المدفوع: QAR٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

IT Support Specialist

Crossworkers-Egypt

<div>
 
 Title:
 
 IT Specialist
 
 
 
 Industry:
 
 IT Software
 
 
 
 Reporting Line:
 
 Senior IT Specialist
 
 
 
 Position Type
 
 : Full Time
 
 
 
 Level:
 
 Junior
 
 
 
 Location:
 
 Cairo Office, New Cairo
 
 
 
 About the Job:
 
 
 
 We are seeking a highly skilled and experienced
 
 IT Specialist
 
 a solid background in software development, strong business acumen, and proven team leadership skills. In this role, you will combine your technical expertise with management capabilities to ensure the delivery of high-quality IT software development, foster technical team growth, and align services with evolving customer needs. You will operate in an international environment, overseeing both technical operations and customer-facing responsibilities.
 
 
 
 
 Job Description:
 
 
 
 
 <ul>
 <li>
 Provide IT support across helpdesk, infrastructure, and cloud solutions, preferably within a software development environment.
 </li>
 <li>
 Troubleshoot and resolve hardware, software, and network-related issues in a timely and efficient manner.
 </li>
 <li>
 Manage and maintain hardware systems, including servers, storage devices, and network equipment.
 </li>
 <li>
 Configure and manage firewalls, preferably from vendors such as SonicWall or Fortinet.
 </li>
 <li>
 Support and monitor network protocols, routing, and switching technologies.
 </li>
 <li>
 Manage internet connectivity solutions including VPNs, LAN, and WAN.
 </li>
 <li>
 Ensure adherence to information security best practices and utilize security tools such -as endpoint protection.
 </li>
 <li>
 Collaborate effectively with cross-functional teams and external vendors to ensure smooth IT operations.
 </li>
 <li>
 Support and administer Microsoft Office 365 applications and environments.
 </li>
 <li>
 Manage multiple technical tasks and prioritize workloads effectively.
 
 
 </li>
 </ul>
 
 Skills and Competencies:
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </li>
 <li>
 Experience: 2&ndash;3 years in IT (Helpdesk, infrastructure, and cloud solutions).
 </li>
 <li>
 Strong knowledge of hardware, network systems, and operating systems (Windows, macOS, Linux).
 </li>
 <li>
 Knowledge of cybersecurity fundamentals and information security practices.
 </li>
 <li>
 Familiarity with firewall management, network routing, and switching.
 </li>
 <li>
 Excellent troubleshooting and critical thinking abilities.
 </li>
 <li>
 Effective communication skills in English (spoken and written).
 </li>
 <li>
 Strong interpersonal and teamwork skills.
 </li>
 <li>
 Keen attention to detail with strong organizational and time management abilities.
 </li>
 <li>
 Service-oriented mindset and proactive problem-solving approach.
 
 
 </li>
 </ul>
 
 
 Join Us and Thrive! Here's What We Offer:
 
 
 
 
 <ul>
 <li>
 Work-Life Harmony: We believe in balancing your professional and personal life&mdash;because you deserve it!
 </li>
 <li>
 Competitive Salary: We value your skills and offer an attractive package.
 </li>
 <li>
 Comprehensive Care: Rest easy with our social and medical insurance that keeps you covered.
 </li>
 <li>
 Inspiring Workspace: Work in a vibrant office equipped with the latest technology to fuel your creativity.
 </li>
 <li>
 Empowered Environment: Experience a management style that&rsquo;s open and inclusive, rooted in Scandinavian values.
 </li>
 <li>
 Grow With Us: Unlock your potential with opportunities for personal development and continuous learning!
 
 
 </li>
 </ul>
 
 About CrossWorkers:
 
 
 
 We are a Danish-owned software offshoring company that provides European clients with professional Egyptian developers.
 
 
 Since 2009, we have been delivering excellent services in offshoring software development.
 
 
 Our headquarters are located in Copenhagen, Denmark, while our Offshore Development Center is situated in the Fifth Settlement, New Cairo.
 
 
 We also have branches in Sweden, Norway, Finland, Switzerland, the UK, Germany, and recently, Bahrain.
</div>

IT Specialist

Aviagen

<div>Job Description Summary:
Seeking for a Technical Manager who will deliver customer-focused technical support that improves flock performance, optimizes product outcomes, and strengthens long-term customer relationships. The role partners closely with commercial and specialist teams to translate technical expertise into measurable customer and business results.<div><div><div><div><div><div><div>
Job Description:</div></div></div></div></div></div></div><h2 class="jobSectionHeader">
Specific Duties</h2><h2 class="jobSectionHeader">
1. Customer Engagement &amp; Relationship Management</h2><ul><li>
Drive customer satisfaction and retention by maintaining regular, structured technical visits with key customers aligned to business objectives.</li><li>
Organize and conduct customer site visits in response to operational needs, complaints, or customer requests, ensuring timely and effective resolution.</li><li>
Lead and contribute to formal six-monthly customer review meetings, focusing on performance outcomes, improvement opportunities, and long-term partnership value.</li><li>
Provide customers with timely, data-driven technical feedback to support performance optimization and informed decision-making.</li><li>
Share the latest Aviagen technical documentation, guidelines, and best practices to enhance customer knowledge and operational performance.</li></ul><h2 class="jobSectionHeader">
2. Technical Service Delivery &amp; Performance Improvement</h2><ul><li>
Deliver high-quality technical support as part of the branded customer-focused team, ensuring alignment with business plans and performance targets.</li><li>
Develop, implement, and monitor customer improvement plans, assessing progress, effectiveness, and measurable results.</li><li>
Contribute to the development, execution, and continuous update of annual Product Improvement Plans to drive product performance.</li><li>
Track breeder first-week mortality and weekly chick shipments, identifying trends and proactively addressing performance risks.</li><li>
Monitor and follow up on customer trial runs and new product testing, ensuring accurate data collection and performance evaluation.</li></ul><h2 class="jobSectionHeader">
3. Data Management, Reporting &amp; Systems Compliance</h2><ul><li>
Ensure all technical visits, customer interactions, and follow-up actions are accurately recorded in the Aviagen Macro (CRM) system within defined timelines.</li><li>
Coordinate with Regional/Product Managers to ensure complete and accurate customer data submission to the Easy Flock internal tracking system.</li><li>
Ensure competitor production and performance data is systematically collected and submitted to relevant internal databases.</li><li>
Prepare and submit comprehensive monthly technical reports to the STM, covering activities, product performance, emerging risks, and competitor insights.</li><li>
Deliver timely and accurate technical visit reports in collaboration with the Data Analysis and Reporting Specialist.</li></ul><h2 class="jobSectionHeader">
4. Cross-Functional Collaboration &amp; Specialist Support</h2><ul><li>
Partner closely with the senior technical managers to identify specialist support needs (Nutrition, Veterinary, Incubation) and ensure timely, effective deployment aligned with customer and business priorities.</li><li>
Collaborate with Commercial Managers, Regional Managers, and Product Managers to align technical recommendations with commercial objectives, customer strategies, and product positioning.</li><li>
Support customer issue resolution in collaboration with commercial managers through structured cross-functional escalation and ensuring approved, consistent communication to hatcheries.</li><li>
Actively contribute to DCFT/CST team meetings, driving cross-functional alignment, shared accountability, and execution of agreed actions.</li><li>
Facilitate effective information flow between technical, commercial, and operational teams to support decision-making, customer satisfaction, and business performance.</li></ul><h2 class="jobSectionHeader">
5. Quality, Biosecurity &amp; Operational Compliance</h2><ul><li>
Ensure consistent compliance with Aviagen biosecurity standards during all customer interactions and site visits.</li><li>
Enforce biosecurity protocols within the team, taking corrective action to address non-compliance and minimize operational risk.</li><li>
Attend PS/GP deliveries within the region to support quality assurance and operational consistency.</li><li>
Ensure delivery data is accurately collected and submitted on time to Quality and Export departments to support traceability and compliance.</li></ul><h2 class="jobSectionHeader">
6. Industry Engagement &amp; Knowledge Leadership</h2><ul><li>
Represent Aviagen by actively participating in relevant industry and commercial association meetings (RMEAA, AAMEA, IR Club).</li><li>
Organize, attend, and contribute to annual TMEA Technical and CFT meetings, supporting knowledge sharing and strategic alignment.</li><li>
Prepare technical documentation and lead discussions within the assigned area of responsibility to drive clarity, alignment, and decision-making.</li><li>
Maintain technical excellence through continuous learning, ensuring up-to-date knowledge of industry trends, emerging technologies, and best practices.</li></ul>
-<ul><li>
Staff Management: No direct reports</li><li>
Financial Management: No direct financial responsibility</li><li>
Travel: Up to %70 in MENA region</li><li>
Location: Remote in T&uuml;rkiye or work from Ankara head office</li></ul>
-<h2 class="jobSectionHeader">
Personal Requirements for the Role</h2>
Specific Experience:
<ul><li>Bachelor&rsquo;s degree in Veterinary Medicine, Agricultural Engineering, or an equivalent discipline.</li><li>
Minimum of 5 years&rsquo; experience in a similar technical or customer-facing role.</li><li>
Strong working knowledge of the poultry industry, including Grandparent, Parent Stock, and Broiler operations.</li><li>
Knowledge of Veterinary, Incubation, and Nutrition disciplines is an advantage.</li><li>
Experience with Microsoft Dynamics 365 CRM is preferred.</li><li>
Proficient in Microsoft Office applications and general internet-based tools.</li><li>
Strong command of the English language, both written and verbal.</li></ul>
Competencies, Skill &amp; Attributes:<ul><li>
Technical Expertise: Applies strong technical knowledge and data analysis to diagnose issues, improve flock and product performance, and deliver practical solutions.</li><li>
Customer Focus: Builds trusted customer relationships through proactive engagement, clear communication, and value-driven technical support.</li><li>
Commercial Awareness: Aligns technical recommendations with commercial objectives, supporting customer retention and sustainable business growth.</li><li>
Cross-Functional Collaboration: Works effectively with commercial, product, quality, operations, and specialist teams in a matrix environment to deliver integrated solutions.</li><li>
Data &amp; Reporting Discipline: Ensures accurate, timely use of CRM and internal systems, producing clear reports and actionable insights.</li><li>
Communication &amp; Influence: Communicates credibly and influences stakeholders to gain alignment and commitment to technical actions.</li><li>
Results Orientation: Takes ownership, prioritizes effectively, and delivers measurable outcomes against defined objectives.</li></ul></div>

Technical Service Manager, MENA

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