technical lead

Infosys

<div>
 
 
 Responsibilities
 
 
 
 A day in the life of an Infoscion &bull; As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. &bull; You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. &bull; You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. &bull; You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes. &bull; You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
 
 
 
 Additional Responsibilities:
 
 
 
 &bull; Knowledge of more than one technology &bull; Basics of Architecture and Design fundamentals &bull; Knowledge of Testing tools &bull; Knowledge of agile methodologies &bull; Understanding of Project life cycle activities on development and maintenance projects &bull; Understanding of one or more Estimation methodologies, Knowledge of Quality processes &bull; Basics of business domain to understand the business requirements &bull; Analytical abilities, Strong Technical Skills, Good communication skills &bull; Good understanding of the technology and domain &bull; Ability to demonstrate a sound understanding of software quality assurance principles, SOLID design principles and modelling methods &bull; Awareness of latest technologies and trends &bull; Excellent problem solving, analytical and debugging skills
 
 
 
 Technical and Professional Requirements:
 
 
 
 &bull; Primary skills:Technology-&gt;Java-&gt;Java - ALL &bull; Desirables:Technology-&gt;Java-&gt;Core Java
 
 
 
 Preferred Skills:
 
 
 
 Technology-&gt;Java-&gt;Java - ALL
 
 
 
 Generic Skills:
 
 
 
 Technology-&gt;Java-&gt;Core Java
 
</div>

Java Software Engineer

eBay

<div>
 At eBay, we're more than a global ecommerce leader &mdash; we&rsquo;re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We&rsquo;re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
 
 
 Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work &mdash; every day. We're in this together, sustaining the future of our customers, our company, and our planet.
 
 
 Join a team of passionate thinkers, innovators, and dreamers &mdash; and help us connect people and build communities to create economic opportunity for all.
 
 
 Looking for a company where you can shape how the world buys, sells, and gives? Where you&rsquo;ll be part of a work culture that&rsquo;s been genuinely committed to diversity and inclusion since its founding more than 30 years ago? Where you can just be yourself, do your best work, and have a meaningful impact? If so, we&rsquo;d love to talk to you.
 
 
 We are the Protections team, driving the transformation of the post purchase ecosystem through Cancellations, Returns, Refunds, eBay Money Back Guarantee, Item Not Received, Chargebacks and Seller Standards experiences. Our products are available on web and native applications, serving millions of global users and building trust at every step. We are a data-driven, agile team that embraces AI innovation and fosters a culture of continuous improvements and learning. Join us to make an impact on one of the world&rsquo;s largest e-commerce websites.
 
 
 
 What Will You Do
 
 
 
 <ul>
 <li>
 Lead, inspire, and scale a team of backend and frontend engineers to deliver innovative, high quality, and customer centric solutions.
 </li>
 <li>
 Develop and mentor team members with empathy, fostering professional growth and technical excellence across the organization.
 </li>
 <li>
 Drive end to end ownership of team deliverables, ensuring the delivery of reliable, maintainable, and scalable systems that support eBay&rsquo;s global platform.
 </li>
 <li>
 Partner closely with product managers, business stakeholders, and analytics teams to design, build, and scale the next generation of Protections experiences.
 </li>
 <li>
 Balance immediate business needs with long term technical investments, enabling sustainable innovation and high impact outcomes.
 </li>
 <li>
 Define and communicate a clear technical vision that inspires and guides the team.
 </li>
 <li>
 Continuously evaluate and adopt emerging technologies and architectural approaches that enhance team efficiency, agility, and product quality.
 </li>
 <li>
 Partner effectively and influence peers and senior leadership both within the organization and across eBay
 </li>
 <li>
 Lead by example, giving high-quality code reviews, and encouraging a culture of excellence and continuous improvement
 
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 Bachelor's degree in EE, CS or other related field or equivalent exp.
 </li>
 <li>
 12+ years of experience with proficiency in multiple programming languages and frameworks, with deep mastery in one or two specific languages/framework
 </li>
 <li>
 5+ years of experience in technical leadership roles leading engineering teams.
 </li>
 <li>
 Experience designing and building large scale distributed systems with high availability, scalability, and reliability..
 </li>
 <li>
 Experience in proposing and influencing technical strategy &amp; roadmap, balancing short/long term wins.
 </li>
 <li>
 Proven results-oriented leader with a strong focus on execution and delivery in an agile environment.
 </li>
 <li>
 Strong communication skills with the ability to express ideas and proposals clearly and effectively.
 </li>
 <li>
 Familiarity with the eCommerce domain is a plus.
 </li>
 <li>
 Experience integrating AI capabilities into large scale systems is a plus.
 
 
 
 </li>
 </ul>
 Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.
 
 
 eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
 
 
 The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
</div>

Senior Manager, Software Development

<div>
 At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
 
 
 This Position reports to:
 
 
 Principal Software Engineer
 
 
 
 
 
 
 
 What We Believe In
 
 
 
 Join us at ABB as we work together with a global team to transform society and industry, promoting a more productive and sustainable future.
 
 
 Our mission at ABB is to promote diversity and inclusion on every front, encompassing gender, sexual orientation, abilities, ethnicity, and generational perspectives. Together, we are embarking on a journey where each one of us, individually and collectively, welcomes and celebrates individual differences.
 
 
 ABB is a prominent global technology firm that facilitates the evolution of society and industry towards a more efficient, sustainable future. ABB has a rich history that spans over 130 years, contributing significantly through the four Industrial Revolutions and continues to shape the path of industry 4.0. By incorporating digital innovations within its electrification, robotics, automation, and motion offerings, ABB transforms technology to enhance performance capabilities significantly.
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 This is a technical Leadership role in Cloud and AI platform, reporting to the Digital Solution Engineering Manager in ABB Ability&trade; Genix - industrial analytics and artificial intelligence Platform in business area Process Automation located in Bangalore. You will be leading the Product delivery team including Platform Services at Ability Innovation Center (AIC), home to the largest technology and engineering pool in ABB globally and is a part of ABB Global Industries and Services Private Limited, a subsidiary of ABB. It is based in Bangalore, the silicon-valley of India. Its unique infrastructure places research, development, engineering, and service teams under one roof, increasing collaboration and reducing time to market, with no compromise on quality.
 
 
 We are looking for a highly proficient Software Engineer to become part of our team, working on the development and improvement of ABB Ability&trade; Genix, particularly in areas like deployment automation, packaging, and essential technical skills. As a Software Engineer, you'll have the chance to connect with an accomplished team of engineers to advance technology initiatives, improve Agile Delivery, and bolster overall team effectiveness.
 
 
 Are you interested in a workplace that combines the aspects of technology, data, domain, and Industrial AI to build innovative analytics solutions for process automation customers? If you prioritize creativity and effective solutions, this could be the right team for you. Become part of ABB and take advantage of our varied global network as you collaborate with and guide our esteemed teams. Most importantly, push yourself each day to reach new heights. Let&rsquo;s write the future together.
 
 
 The work model for the role is: Hybrid
 
 
 
 You will be mainly accountable for:
 
 
 
 <ul>
 <li>
 Build LLM/agent workflows using LangChain, LangGraph, or similar frameworks; develop and refine prompts, conversational flows, and integrations for IIoT use cases; enhance model understanding of industry terminology and real-time data; collaborate with engineering teams and create supporting documentation.
 </li>
 <li>
 Oversee the creation of features associated with LLM frameworks and agent-based workflows; maintain effective communication with interdisciplinary teams; share regular updates on project progress; encourage a culture of collaboration; eliminate technical obstacles; and liaise with external partners.
 </li>
 <li>
 Promote continuous improvement within the team; identify opportunities to optimize Scrum processes; and provide coaching or training on Scrum practices.
 </li>
 <li>
 Align product, engineering, and stakeholder efforts to ensure cohesive delivery, smooth collaboration, and consistent execution across IIoT and AI-driven initiatives.
 
 
 </li>
 </ul>
 
 Qualifications for the role:
 
 
 
 <ul>
 <li>
 Hold a Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Engineering, or a related technical field, with 3+ years of experience in NLP, machine learning, and chatbot development.
 </li>
 <li>
 Exhibit advanced knowledge of Python, particularly in application development with Flask or FastAPI, and showcase experience in rolling out production-ready systems on Kubernetes.
 </li>
 <li>
 Possess familiarity with IIoT concepts, protocols, and systems, along with the ability to design and implement scalable, secure web and REST API applications.
 </li>
 <li>
 Demonstrate proficiency in machine learning frameworks and programming languages, such as Python, TensorFlow, and PyTorch, along with experience in microservices architecture and asynchronous design methods.
 </li>
 <li>
 Possess practical knowledge of Azure cloud services, such as App Service, Cosmos DB, AKS, Cognitive Datalake, and Azure SQL Server.
 </li>
 <li>
 Be skilled in working with CI/CD pipelines for automated build, test, and deployment processes, ensuring scalable and maintainable software delivery.
 </li>
 <li>
 Exhibit effective communication, documentation, mentoring, and collaboration skills to assist in team development and knowledge exchange.
 
 
 
 </li>
 </ul>
 
 More About Us
 
 
 ABB&rsquo;s Digital business area enables customers to operate some of the world&rsquo;s largest and most complex industrial infrastructures, helping them outrun &ndash; leaner and cleaner.
 
 
 Become a part of our innovative team and advance your career by playing a role in creating impactful Industrial AI and Cloud applications and services that prioritize care.
 
 
 We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
 
 
 
 Fraud Warning:
 
 Any genuine offer from ABB will always be preceded by a formal application and interview process.
 
 
 We never ask for money from job applicants.
 
 
 For current open positions you can visit our career website https://global.abb/group/en/careers and apply.
 
 
 Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning.
</div>

Software Engineer

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the worlds largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. Were also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture thats built on trust, care, inclusion, and fun where everyone can succeed.
 
 
 
 Job Description
 
 
 
 This role will be based in Bangalore, India. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 As part of our world-class software engineering team, you will be charged with building the next-generation infrastructure and platforms for LinkedIn, including but not limited to: an application and service delivery platform, massively scalable data storage and replication systems, cutting-edge search platform, best-in-class AI platform, experimentation platform, privacy and compliance platform etc. You will work and learn among the best, putting to use your passion for distributed technologies and algorithms, API design and systems-design, and your passion for writing code that performs at an extreme scale. LinkedIn has already pioneered well-known open-source infrastructure projects like Apache Kafka, Pinot, Azkaban, Samza, Venice, Datahub, Feather, etc. We also work with industry standard open source infrastructure products like Kubernetes, GRPC and GraphQL - come join our infrastructure teams and share the knowledge with a broader community while making a real impact within our company.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage the performance and career development of a team of engineers, and own significant parts of LinkedIn products that require design, architecture, and coding.
 </li>
 <li>
 Participate with senior management in developing a long-term technology roadmap.
 </li>
 <li>
 Be a role model and professional coach for engineers with a strong bias for action and focus on craftsmanship.
 </li>
 <li>
 Work with peers across teams to support and leverage a shared technical stack.
 </li>
 <li>
 Manage teams to scale distributed applications, make architectural trade-offs applying synchronous and asynchronous design patterns, review code, and deliver with speediness and quality.
 </li>
 <li>
 Develop multi-tier scalable, high-volume performing, and reliable user-centric applications that operate 24x7.
 </li>
 <li>
 Produce high-quality software that is unit tested, code reviewed, and checked in regularly for continuous integration.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Basic Qualifications
 
 
 <ul>
 <li>
 BS in Computer Science or related field with 8+ years of relevant engineering work experience
 </li>
 <li>
 1+ year(s) of management experience or 1+ year(s) of staff level engineering experience with management training.
 </li>
 <li>
 Hands on experience developing distributed systems, large-scale systems, databases and/or Backend APIs
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 2+ years of management experience in building small to medium-sized teams, demonstrating growth and a track record of successful deliveries.
 </li>
 <li>
 Shipped several large-scale projects with dependencies across multiple teams.
 </li>
 <li>
 Built and delivered on successful cross-functional partnerships across multiple teams.
 </li>
 <li>
 Been actively involved in creation and execution of technical strategy and roadmap.
 </li>
 <li>
 Actively coached, mentored and grew team members in their careers.
 </li>
 <li>
 Track record in partnering with recruiting to hire and build incredible engineering teams.
 
 
 
 </li>
 </ul>
 Suggested Skills
 
 
 <ul>
 <li>
 Technical Leadership
 </li>
 <li>
 People Management
 </li>
 <li>
 Stakeholder Management
 
 
 
 </li>
 </ul>
 You will Benefit from our Culture
 
 
 We strongly believe in the well-being of our employees and their families. That is why we offer generous health and wellness programs and time away for employees of all levels.
 
 
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Software Engineering Manager, Systems Infrastructure

<div>
 
 Company Description
 
 
 
 LinkedIn is the worlds largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. Were also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture thats built on trust, care, inclusion, and fun where everyone can succeed.
 
 
 
 Job Description
 
 
 
 We are looking for a passionate, entrepreneurial engineering leader to join the Bangalore engineering team. In this role, you will be part of LinkedIn's India initiatives team responsible for leading a team of engineers to develop new products and services and scale existing LinkedIn's products for the fast-growing Indian market. You will also partner with other teams across the company to ensure a consistently awesome experience across platforms and products.
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Manage the performance and career development of a team of engineers, and own significant parts of LinkedIn products that require design, architecture, and coding.
 </li>
 <li>
 Participate with senior management in developing a long-term technology roadmap.
 </li>
 <li>
 Be a role model and professional coach for engineers with a strong bias for action and focus on craftsmanship.
 </li>
 <li>
 Work with peers across teams to support and leverage a shared technical stack.
 </li>
 <li>
 Manage teams to scale distributed applications, make architectural trade-offs applying synchronous and asynchronous design patterns, review code, and deliver with speediness and quality.
 </li>
 <li>
 Develop multi-tier scalable, high-volume performing, and reliable user-centric applications that operate 24x7.
 </li>
 <li>
 Produce high-quality software that is unit tested, code reviewed, and checked in regularly for continuous integration.
 </li>
 <li>
 You will be an org-wide innovator and build/leverage the most advanced practices of research, machine learning, experimentation + causal inference, data engineering and statistical modeling to deliver significant business impact
 </li>
 <li>
 You will analyze large-scale structured and unstructured data; develop deep-dive analyses and machine learning solutions to drive member value and customer success.
 </li>
 <li>
 You will engage with technology partners to build, prototype and validate scalable tools/applications end to end (backend, frontend, data) for converting data to insights
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Basic Qualifications:
 
 
 BS/BA in Computer Science or related technical discipline
 
 
 8+ years of industry experience
 
 
 1+ year(s) of management experience or 1+ year(s) of staff level engineering experience with management training
 
 
 2+ years experience in managing Data Science teams
 
 
 Preferred Qualifications:
 
 
 10+ years of relevant work experience
 
 
 Strong leadership with track records in building high performing Data Science and Data Engineering teams, driving projects, applying strategic thinking, building thought leadership, and influencing senior leaders and executives
 
 
 Demonstrated ability to work with peers in engineering and product management across teams to set technical and product direction
 
 
 Excellent communications skills, with the ability to synthesize, simplify and explain complex problems to different types of audience, including executives
 
 
 Experience with manipulating massive-scale structured and unstructured data
 
 
 Experience with Hadoop or other MapReduce paradigms, and associated languages such as Pig, Hive, etc.
 
 
 Proficiency in SQL and at least one programming language (e.g., R, Python, Scala).
 
 
 Experience influencing strategy through data-centric presentations.
 
 
 Suggested Skills:
 
 
 Java
 
 
 Distributed Systems
 
 
 Large Scale systems
 
 
 Relational Databases
 
 
 ETL
 
 
 Data Manipulation
 
 
 You will Benefit from our Culture
 
 
 We strongly believe in the well-being of our employees and their families. That is why we offer generous health and wellness programs and time away for employees of all levels.
 
 
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Manager, Software Engineering (Application + Data Science)

Amazon

<div>
 
 Description
 
 
 
 READY TO DO SOMETHING BIG?
 
 
 How would you build the next generation of mission critical systems and services that power the ability to send, store and manage billions of products across the globe on behalf of our selling partners?
 
 
 Fulfillment by Amazon (FBA) is the Amazon service for world-wide sellers that offers access to Amazon&rsquo;s vast distribution network as a service. Similar to how AWS provides infrastructure as a service, FBA allows sellers to only pay for what they use, creating a seamless experience to leverage our world-class infrastructure. Sellers, from Fortune 50 companies to hundreds of thousands of small businesses and entrepreneurs, in 135 countries worldwide, rely upon our world-leading technology to grow and thrive on Amazon&rsquo;s Marketplaces.
 
 
 As a leader within FBA, you will provide both strategic and tactical oversight to build the features and functionality required to have the best in class offering for sellers. This leader will create mechanisms to drive optimal seller behavior for FBA inventory management, reducing total supply chain costs and making it easier for sellers to get their inventory close to customers, delivering more items with a Prime delivery promise. This leader will invent new ways to deliver value for sellers and their products, while leveraging the scale and innovation of technology from across the Amazon family, including AWS.
 
 
 We operate as a startup within Amazon, providing our team great flexibility in product and technology direction. Come, join us and build the future!
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 You will solve ambiguous business problems and map them to elegant technical solutions
 </li>
 <li>
 You will use object-oriented concepts, algorithms and data structures to build systems at Amazon scale
 </li>
 <li>
 You will design, launch, and re-architect multi-tier systems with large amounts of data
 </li>
 <li>
 You will quickly adapt to fast-paced development environment with bias towards simple and extensible code
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree or higher in computer science or equivalent
 </li>
 <li>
 3+ years of non-internship professional software development experience
 </li>
 <li>
 3+ years of programming with at least one software programming language experience
 </li>
 <li>
 3+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
 </li>
 <li>
 Code, design, and implementation sets the example to others
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3+ years of leading engineering excellence, including coding standards, code reviews, source control management, build processes, testing, and operations experience
 </li>
 <li>
 Prior experience architecting, developing and operating large scale distributed systems
 </li>
 <li>
 Prior experience in component architecture, simplification, data structures and code refactoring
 </li>
 <li>
 Experience with high-volume transaction processing
 </li>
 <li>
 Retail/e-commerce system design experience in a global context
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Karnataka
 
 
 Job ID: A2979567
</div>

Software Development Engineer II

Saviynt

<div>
 
 
 We are seeking an experienced Manager to lead and manage a high-performing technical suppor team operating during night shifts. The ideal candidate should possess strong leadership skills, extensive experience in managing technical support operations, and be willing to work in a 24x7 environment to ensure seamless customer service delivery. This role will be crucial in supporting global customers
 
 
 
 
 and ensuring timely, high-quality resolutions to technical issues.
 
 
 
 
 
 
 
 WHAT YOU WILL BE DOING
 
 <ul>
 <li>
 
 Team Leadership:
 
 Lead and manage a team of technical support engineers,
 
 </li>
 </ul>
 providing guidance, mentorship, and support to ensure exceptional customerservice.
 
 Shift Management:
 
 Oversee night shift operations, ensuring optimal staffing,workload distribution, and timely responses to customer inquiries.
 
 Customer Escalations
 
 : Handle complex escalations, working closely withengineering, product, and other cross-functional teams to resolve high-priorityissues.
 
 Performance Monitoring
 
 : Establish and track key performance indicators(KPIs) for the team, including response times, resolution times, and customersatisfaction metrics.
 
 24x7 Support Strategy:
 
 Contribute to the design and implementation of 24x7support processes, optimizing efficiency and ensuring alignment with globalsupport operations.
 
 Training &amp; Development:
 
 Identify skill gaps within the team and coordinatenecessary training and development programs to enhance technical and softskills.
 
 Continuous Improvement:
 
 Drive continuous improvement initiatives,leveraging customer feedback and support data to optimize processes anddeliver a superior customer experience.
 
 Collaboration:
 
 Work closely with other regional support teams to ensureknowledge sharing and consistency across support operations globally.
 
 
 Reporting:
 
 Prepare and present regular reports on team performance,operational challenges, and customer satisfaction to senior leadership.
 
 
 
 
 WHAT YOU BRING
 
 <ul>
 <li>
 7-10 years of experience in technical support, with at least 3-5 years in a managerial or senior role
 </li>
 <li>
 Proven track record of managing teams in a 24x7 support environment
 </li>
 <li>
 Experience in IAM/IGA technologies (such as AD, LDAP, SAP, SQL databases, ServiceNow) is highly desirable
 </li>
 <li>
 Leadership: Strong people management skills with the ability to motivate and develop a team
 </li>
 <li>
 Customer-Focused: Demonstrated ability to handle customer escalations effectively and provide exceptional customer experience
 </li>
 <li>
 Problem-Solving: Strong analytical and troubleshooting skills with a proactive approach to problem-solving
 </li>
 <li>
 Communication: Excellent verbal and written communication skills, with the ability to interact with customers, stakeholders, and senior leadership
 </li>
 <li>
 Process-Oriented: Experience in defining and optimizing support processes and performance metrics
 </li>
 <li>
 Flexibility: Willingness to work night shifts and flexible hours to support global customers
 </li>
 <li>
 Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field
 
 </li>
 </ul>
 
 
 
 
</div>

Manager, Customer Support - PAM

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