technical operations manager

Prime Z Facility Management & Services

Technical Manager &ndash; Facility ManagementAbout the RoleWe are seeking an experienced Technical Manager to lead our facility management operations. The successful candidate will oversee technical teams, manage building systems, and ensure compliance with safety and regulatory standards. This role is critical in delivering reliable, cost-effective, and sustainable facility services to our clients.Key Responsibilities<ul><li>Lead and supervise technical staff, engineers, and contractors.</li><li>Oversee daily operations of building systems (HVAC, electrical, plumbing, fire safety, etc.).</li><li>Manage preventive and corrective maintenance programs to ensure asset reliability.</li><li>Plan, execute, and monitor technical projects, ensuring timely delivery and quality standards.</li><li>Ensure compliance with safety, environmental, and regulatory requirements.</li><li>Manage technical budgets, optimize resource allocation, and monitor expenditures.</li><li>Identify and implement innovative solutions to improve efficiency and sustainability.</li><li>Collaborate with clients, vendors, and cross-functional teams to align technical operations with business goals.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Engineering, Facilities Management, or related field.</li><li>6&ndash;8 years of experience in technical leadership roles, preferably within facility management.</li><li>Strong knowledge of building systems and asset management.</li><li>Proficiency in project management methodologies and tools.</li><li>Relevant certifications (e.g., PMP, NEBOSH, LEED, or industry-specific credentials) are advantageous.</li></ul>Skills &amp; Competencies<ul><li>Leadership and team management skills.</li><li>Technical expertise in facility operations and engineering systems.</li><li>Strong problem-solving and analytical abilities.</li><li>Excellent communication and stakeholder management skills.</li><li>Commitment to safety, compliance, and sustainability.</li></ul>Work Location: In person

Technical Director

FlairsTech

<div>
 
 About the job:
 
 
 Requirements and responsibilities
 
 
 
 
 
 
 Role Overview
 
 
 
 
 The
 
 Technical Operations Manager
 
 is responsible for ensuring the stability, scalability, and operational excellence of healthcare software platforms. This role sits at the intersection of engineering, infrastructure, compliance, and service delivery, ensuring systems operate reliably while meeting healthcare regulatory and security standards.
 
 
 The ideal candidate combines strong technical understanding with disciplined operational leadership and the ability to translate business and clinical needs into resilient technical operations.
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 Operational Management
 
 
 <ul>
 <li>
 Own day-to-day technical operations for healthcare software platforms, including production systems, environments, and releases.
 </li>
 <li>
 Ensure high availability, performance, and reliability of applications and infrastructure.
 </li>
 <li>
 Lead incident management, root cause analysis, and post-incident improvements.
 </li>
 </ul>
 
 
 Infrastructure &amp; Platform Oversight
 
 
 <ul>
 <li>
 Oversee cloud and on-prem infrastructure (AWS, Azure, or similar).
 </li>
 <li>
 Manage CI/CD pipelines, deployment strategies, monitoring, and alerting.
 </li>
 <li>
 Ensure disaster recovery, backup, and business continuity plans are defined, tested, and maintained.
 </li>
 </ul>
 
 
 Compliance, Security &amp; Quality
 
 
 <ul>
 <li>
 Ensure systems comply with healthcare regulations and standards (e.g. HIPAA, GDPR, ISO 27001, local health data regulations).
 </li>
 <li>
 Work closely with security teams to enforce data protection, access controls, and audit readiness.
 </li>
 <li>
 Support validation, documentation, and operational audits required in healthcare environments.
 </li>
 </ul>
 
 
 Cross-Functional Leadership
 
 
 <ul>
 <li>
 Act as a bridge between engineering, product, QA, customer support, and clinical/business stakeholders.
 </li>
 <li>
 Translate operational risks into clear business impact and mitigation plans.
 </li>
 <li>
 Support delivery teams by removing operational blockers and improving system readiness.
 </li>
 </ul>
 
 
 Team &amp; Process Leadership
 
 
 <ul>
 <li>
 Lead and mentor DevOps, SRE, and technical operations team members.
 </li>
 <li>
 Define and continuously improve operational processes, SLAs, and KPIs.
 </li>
 <li>
 Promote a culture of reliability, accountability, and continuous improvement.
 </li>
 </ul>
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Engineering, or a related field.
 </li>
 <li>
 7+ years of experience in software operations, DevOps, or technical operations roles.
 </li>
 <li>
 Proven experience managing production systems in regulated environments (healthcare preferred).
 </li>
 <li>
 Strong understanding of modern software architectures, APIs, databases, and cloud platforms.
 </li>
 <li>
 Hands-on experience with monitoring, incident management, and release management.
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience in healthcare software, health IT, or life sciences technology.
 </li>
 <li>
 Familiarity with compliance frameworks such as HIPAA, GDPR, ISO 13485, or similar.
 </li>
 <li>
 Experience scaling operations for SaaS platforms.
 </li>
 <li>
 Background in Agile and DevOps practices.
 </li>
 </ul>
 
 
 Key Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong operational mindset with attention to risk, reliability, and detail.
 </li>
 <li>
 Ability to communicate complex technical issues clearly to non-technical stakeholders.
 </li>
 <li>
 Calm, structured leadership during incidents and high-pressure situations.
 </li>
 <li>
 Process-driven, but pragmatic and delivery-focused.
 </li>
 </ul>
 
 
 What Success Looks Like
 
 
 <ul>
 <li>
 Stable, secure, and compliant healthcare platforms.
 </li>
 <li>
 Reduced incident frequency and faster recovery times.
 </li>
 <li>
 Clear operational visibility through metrics and reporting.
 </li>
 <li>
 Strong collaboration between engineering, operations, and business teams.
 </li>
 </ul>
 
 
</div>

Technical Engineering Manager

<div></div><div>Date: Apr 13, 2026
Location: Pearl Harbor, HI, Hawaii, United States
Company: HII's Mission Technologies division
<div>Requisition Number: 28206

Required Travel: 0 - 10%

Employment Type: Full Time/Salaried/Exempt

Anticipated Salary Range: $87,868.00 - $120,000.00

Security Clearance: Secret
Level of Experience: Senior HI 


This opportunity resides with All-Domain Operations (ADO), a business group within HII&rsquo;s Mission Technologies division. All-Domain Operations comprises multi-domain operations, platforms and logistics, and intelligence operations.

HII designs, develops, integrates and manages the sensors, systems and other assets necessary to support integrated ISR operations and accelerated decision-making. With data fusion and mission management capabilities for the Department of Defense, the combatant commands and the intelligence community, HII advances the mission around the globe. 


Leadership Mindset at HII &ndash; Mission Technologies

Leadership at HII is a mindset, not a title. Through our Leadership Capability Framework, we define how every team member contributes to our mission and culture:
<ul>
<li>Know &amp; Grow Your People &ndash; Commit to learning and supporting team success.</li>
<li>Build Relationships &ndash; Communicate openly, collaborate well, and build trust.</li>
<li>Take Ownership &ndash; Deliver on commitments and take pride in your work.</li>
<li>Customer First &ndash; Focus on the mission and those we serve.</li>
<li>Shape the Future &ndash; Bring ideas, curiosity, and continuous improvement.</li>
<li>Act with Urgency &ndash; Take initiative and follow through with purpose.</li>
</ul>
These capabilities guide how all employees contribute to our shared success across Mission Technologies.<div><div><div><h2 class="jobSectionHeader"> 
Summary:</h2>
</div><div>
HII Mission Technologies is seeking an Operations Manager to support underwater systems, logistics coordination, maintenance activities, and operational readiness for US Naval operations on Oahu, HI. The Operations Manager will be responsible for overseeing complex, multi‑disciplinary technical operations and ensuring smooth coordination across teams supporting Navy surface fleet and/or undersea warfare missions.

Work Location: Oahu, HI &ndash; Naval Station Pearl Harbor

What This Role Offers &ndash;
<ul><li>A senior leadership role supporting Navy surface fleet and/or undersea warfare mission operations</li><li>Oversight of multi‑disciplinary teams performing technical, engineering, integrated systems maintenance, waterfront operations, fleet test &amp; evaluation, operations analysis, and logistics support</li><li>Direct involvement in operational planning and day‑to‑day mission coordination</li><li>Opportunities to improve processes, strengthen communication, and enhance operational efficiency</li><li>A chance to meaningfully contribute to the success of Navy INDOPACOM support activities</li></ul>
</div></div><div><div><h2 class="jobSectionHeader">
What You Will Do:</h2>
</div><div><ul><li>Lead daily program operations and coordinate work across multiple technical support areas</li><li>Serve as the primary interface with government stakeholders for planning, communication, and performance oversight</li><li>Manage personnel assignments, workload balance, and ongoing workforce coordination</li><li>Ensure technical teams meet performance expectations, quality standards, and operational timelines</li><li>Identify process improvements and support initiatives that enhance mission readiness and program effectiveness</li></ul>
<ul><li>Manage subcontractor teams providing dedicated support to several contract statement of work (SOW) task areas</li></ul>
<ul><li>Prepare monthly in progress reports to include contract performance, risk analysis, and financial projections.</li></ul>
<ul><li>Oversee the monthly development of Government Contract Data Requirements List (CDRL) data deliverables delivered to the Navy customer.</li></ul>
</div></div><div><div><h2 class="jobSectionHeader">
What We're Looking For:</h2>
</div><div><ul><li>4 years relevant progressive experience with Bachelors in related field; 2 years relevant progressive experience with Masters in related field; or High School Diploma or equivalent and 8 years relevant progressive experience.</li>
<li>Demonstrated success managing complex projects with diverse technical requirements</li>
<li>Experience leading teams across multiple or geographically dispersed work locations (desired)</li>
<li>Strong communication, leadership, and organizational skills</li>
<li>Experience managing programs with 50 or more personnel</li>
<li>Ability to collaborate effectively with government customers, technical staff, and operational teams</li>
<li>Active DoD SECRET clearance</li>
</ul></div></div><div><div><h2 class="jobSectionHeader">Preferred Experience:</h2>
</div><div><ul><li>Bachelor&rsquo;s degree in a technical or managerial field</li>
<li>Minimum of 10 years of professional experience in technical project or program management</li>
<li>Experience supporting Navy, NUWC, NAVSEA, or maritime technical operations</li>
<li>Background overseeing engineering, logistics, surface fleet, or underwater systems support teams</li>
<li>Familiarity with Navy operational environments or defense technical support programs</li></ul></div></div></div> 
The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills. 
 
Meet HII&rsquo;s Mission Technologies Division 
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense &ndash; the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that&rsquo;s right for you. Apply today. We look forward to meeting you. 
 
To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072
 
 
HII is more than a job - it&rsquo;s an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application. 
 
Why HII 
We build the world&rsquo;s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals. 
 
Recognized as one of America&rsquo;s top large company employers, we are a values and ethics driven organization that puts people&rsquo;s safety and well-being first. Regardless of your role or where you serve, at HII, you&rsquo;ll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career. 
 
Together we are working to ensure a future where everyone can be free and thrive. 
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. 
 
Do You Need Assistance? 
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to buildyourcareer@hii-co.com and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Mission Technologies.</div></div>

Operations Manager (Mgr Project Management 1) 28206

Trust Heating and Air Conditioning

Role OverviewWe are seeking a high-level Operations Manager to bridge the gap between technical field excellence and strategic financial management. This role is designed for a veteran of the HVAC industry who possesses a sharp mind for business and the ability to navigate complex insurance claims. You will be the primary strategist responsible for ensuring our projects are executed with technical precision while maximizing profitability through effective insurance coordination.Key Responsibilities1. Insurance Strategy &amp; AdvocacyLiaison with Carriers: Act as the primary point of contact for partnered insurance companies.Claim Optimization: Analyze damaged systems and policy coverage to determine the best course of action (repair vs. replacement) to benefit both the company&rsquo;s bottom line and the client&rsquo;s needs.Documentation Mastery: Oversee the creation of detailed reports, photo documentation, and technical justifications required to secure maximum approval for claims.Strategic Advisory: Provide daily recommendations to ownership on which jobs to prioritize based on &quot;money-wise&quot; and &quot;work-wise&quot; analysis.2. Technical Operations OversightWorkflow Efficiency: Manage scheduling and dispatch to ensure the right technicians are on the right jobs.Quality Control: Conduct periodic site visits and review completed work to ensure it meets both company standards and insurance requirements.Technical Support: Serve as a subject matter expert for field crews when they encounter complex installation or diagnostic issues.3. Business &amp; Financial ManagementJob Costing: Review labor and material costs against insurance payouts to maintain healthy margins.Process Improvement: Identify bottlenecks in the &quot;insurance-to-install&quot; pipeline and implement solutions to speed up turnaround times.Required QualificationsHVAC Expertise: Minimum of 5&ndash;7 years in the HVAC industry, with a deep understanding of residential and commercial systems.Insurance Knowledge: Proven experience working with insurance adjusters, navigating Xactimate (or similar estimating software), and understanding the claims process.Communication Skills: The ability to translate technical HVAC jargon into &quot;business logic&quot; for insurance partners and &quot;actionable steps&quot; for ownership.Decision-Making: A strong &quot;ownership mindset&quot;&mdash;the ability to look at a project and decide if it is worth the labor hours versus the projected revenue.Why Join Us?This is a pivotal leadership role within the company. You won&rsquo;t just be managing people; you will be the engine driving our financial and operational strategy. We offer a competitive salary, performance-based incentives, and the opportunity to shape the future of our service modeRequirements<ul><li>Proven management experience in facilities management or industrial maintenance environments with supervisory responsibilities.</li><li>Strong mechanical knowledge related to HVAC systems, electrical experience including high voltage and low voltage systems.</li><li>Familiarity with Programmable Logic Controllers (PLCs), schematics interpretation, and troubleshooting control systems.</li><li>Experience working with CMMS platforms for scheduling and tracking maintenance activities.</li><li>Excellent leadership skills with the ability to supervise teams effectively while fostering a safety-first culture.</li><li>Knowledge of manufacturing processes and industrial environments is highly desirable.</li><li>Ability to read electrical schematics, use diagnostic tools such as ohmmeters effectively, and perform complex troubleshooting.</li><li>Strong communication skills in English for clear reporting and collaboration across departments.</li><li>Project management skills to oversee system upgrades or new installations from conception through completion. Join us as an HVAC Manager where your expertise will directly impact operational excellence! We&rsquo;re committed to empowering our team members through ongoing development opportunities while ensuring a safe, innovative work environment that values your leadership in facilities management.</li></ul>Pay: $18.00 - $20.00 per hourBenefits:<ul><li>Relocation assistance</li></ul>Work Location: On the road

HVAC manager

PETRA SHIPPING SERVICES LLC

Technical Operations &amp; Maintenance<ul><li>Monitor assigned vessels&rsquo; technical operations and maintenance.</li><li>Liaise with Masters and Chief Engineers regarding maintenance programs and operational matters.</li><li>Inspect vessels under charge regularly.</li><li>Monitor vessel performance through monthly return reports and inspections to maintain optimum maintenance levels.</li><li>Identify and analyze reasons for excessive/unusual wear and tear and develop corrective measures in consultation with the Technical Manager.</li><li>Monitor technical performance, including consumption of spares, lubricants, and bunkers, ensuring inefficiencies are not caused by vessel condition.</li></ul>Surveys, Repairs &amp; Dry Docking<ul><li>Monitor survey cycles and statutory survey requirements, and personally attend key surveys onboard.</li><li>Plan regular and special surveys, repairs, and dry docking in advance to achieve maximum time and cost efficiency.</li><li>Control repair volumes, prepare specifications for repairs at external workshops, and organize required equipment and supplies.</li><li>Provide feedback on repair-related purchases and encourage ship staff to resolve issues onboard when feasible.</li></ul>Budgeting &amp; Cost Control<ul><li>Provide detailed operating budgets for maintenance, dry docking, and special surveys.</li><li>Initiate follow-up actions to keep costs within budgeted parameters.</li><li>Maintain current cost data from various sources in cooperation with the Procurement department.</li><li>Draw timely attention of principals to potential additional costs outside the budget.</li><li>Advise ships under control on budgeted versus actual costs for technical items.</li><li>Reduce costs by motivating ship staff and improving cost awareness through regular communication on the cost of stores and spares.</li></ul>Compliance &amp; Certification<ul><li>Ensure the validity of class, international, national, and specific vessel certificates.</li><li>Stay updated on statutory, class, and regulatory requirements, including changes and developments.</li><li>Handle registration, reflagging, sale, and purchase matters in line with flag requirements.</li></ul>Safety &amp; Management Systems<ul><li>Continuously update, instruct, and advise ship staff on implementation of company requirements and regulations.</li><li>Review the effectiveness of the company&rsquo;s SMS system and discuss implementation with Masters during inspections.</li><li>Ensure all forms are completed accurately, filed onboard, and forwarded to the office.</li></ul>Requirements<ul><li>Minimum 2 years&rsquo; experience in the UAE as a Technical Superintendent managing container vessels.</li><li>Bachelor&rsquo;s degree in Mechanical Engineering or Naval Architecture (mandatory).</li><li>Prior seagoing experience, minimum as Second Engineer, will be considered an advantage.</li><li>If applying with a seagoing background, a valid Certificate of Competency (COC) issued by the candidate&rsquo;s own country is required.</li><li>Strong knowledge of vessel maintenance, dry docking, surveys, and compliance with class and statutory regulations.</li><li>Demonstrated ability in cost control, budgeting, and procurement coordination.</li><li>Excellent communication, leadership, and problem-solving skills.</li></ul>Please send your CV to: enquiry@marsaocean.com Subject Line format: Your Full Name &amp; Position Applied ForJob Type: Full-timePay: AED10,000.00 - AED15,000.00 per month

Technical Superintendent

MTG IT Professionals

Company Overview ABOUT MTG AV &amp; IT PROFESSIONALSMTG IT Professionals is a seasoned managed services provider based in Bensalem, PA, delivering Emerging Technologies, enterprise‑grade IT and Infrastructure solutions to mid‑market organizations across the region. We operate with a client‑first mindset, a culture of accountability, and a commitment to technical excellence. Our typical client starts as a managed IT customer and evolves into a partnership that has MTG designing, installing and maintaining all things from IT related, Access Control, CCTV to custom solutions for AV and Theatrical.As we scale, we are seeking a hands‑on Operations Manager who can lead our people, strengthen our service delivery engine, and modernize how our systems and workflows operate. This role is ideal for a passion driven decisive Technology Enthusiast who understands mid‑market technology environments, develops people intentionally, and can translate the owner&rsquo;s vision into daily execution.THE ROLEReporting directly to the Owner, the Operations Manager will be MTG&rsquo;s senior operational leader, responsible for daily service delivery, team development, client satisfaction, and cross‑system modernization. This is not a desk‑only leadership role. You will be deeply involved in the operational trenches: dispatch, escalations, ticket flow, project execution, and client communication.You will serve as the connective tissue between ownership, the technical team, and our clients, ensuring that strategy becomes action, people are supported and developed, and operations run with discipline and clarity.Key Responsibilities - Duties<ul><li>Hands‑On Service Delivery Leadership</li><li>Oversee daily MSP operations including dispatch, scheduling, ticket flow, triage, and SLA adherence</li><li>Act as the escalation point for complex technical and client issues</li><li>Support engineers directly during high‑priority incidents or project bottlenecks</li><li>Ensure documentation standards are followed and continuously improved</li><li>Oversee procurement, vendor relationships, and RMA processes</li></ul>Client‑Facing Responsibilities<ul><li>Lead QBRs and strategic client conversations</li><li>Support renewals, expansions, and service alignment discussions</li><li>Serve as the operational face of MTG for key accounts</li><li>Ensure client expectations are met through proactive communication and accountability</li></ul>Team Development &amp; Leadership<ul><li>Lead, mentor, and develop a hands‑on team of technicians and engineers</li><li>Build structured career paths, skills matrices, and certification roadmaps</li><li>Conduct regular one‑on‑ones, performance reviews, and growth‑focused conversations</li><li>Identify high‑potential team members and create advancement opportunities</li></ul>AI &amp; Systems Modernization<ul><li>Integrate PSA, RMM, CRM, documentation, and billing systems into a unified operational ecosystem</li><li>Evaluate and implement AI‑powered tools to automate workflows and improve decision‑making</li><li>Build AI literacy across the technical team</li><li>Champion modernization initiatives that reduce friction and increase efficiency</li></ul>Operational &amp; Financial Accountability<ul><li>Own operational KPIs including SLA performance, ticket metrics, and client satisfaction</li><li>Manage labor utilization, project profitability, and service margins</li><li>Support budgeting, forecasting, and resource planning</li><li>Ensure operational processes are documented, repeatable, and continuously improved</li></ul>BUILDING THE TEAM IS CENTRAL TO THIS ROLE<ul><li>Structured mentorship and skills development for field technicians and engineers</li><li>Defined career tracks so every team member knows where they can grow</li><li>Certification support and training investments to keep the team current and competitive</li><li>A coaching leadership style that develops people &mdash; not just manages them</li></ul>AI &amp; SYSTEMS MODERNIZATION IS A STRATEGIC PRIORITY<ul><li>Lead cross-system integration efforts to unify MTG&rsquo;s operational platforms and eliminate silos</li><li>Evaluate and implement AI-driven tools that automate repetitive workflows and surface actionable insights</li><li>Build internal AI fluency &mdash; ensuring the technical team is equipped to leverage these tools in the field and in delivery</li><li>Serve as the internal champion for thoughtful, practical technology modernization across the business</li></ul>MID‑MARKET TECHNICAL ENVIRONMENT (WHAT YOU&rsquo;LL OVERSEE)Our clients typically operate in environments that include:IT Services:<ul><li>Managed IT Services</li><li>Windows, Linux and MAC Environments</li><li>ConnectWise, Screen Connect, PRTG</li><li>Hosted Services:</li><li>Microsoft 365, Hosted VoIP, etc&hellip;</li><li>Server Design and Deployments</li><li>VMware and Hyper‑V virtualization</li><li>Domain Controllers, Appliances</li><li>Security</li><li>Fortinet, Cisco (Meraki &amp; ASA), Barracuda, Palo Alto</li><li>Switching:</li><li>Aruba, Cisco, UniFi</li><li>Backup/DR:</li><li>Barracuda, Nakivo, Veeam, Datto, Acronis</li><li>Endpoint security and MDR platforms</li><li>ESSET, Open DNS, Malware Bytes</li></ul>Access Control<ul><li>AIPHONE, Ubiquiti</li><li>A/V Ecosystems:</li><li>Design, Procure, Installation and Management of A/V Systems</li><li>Corporate Boardrooms, Theatrical, Digital Signage</li><li>Q-Sys by QSC, Logitech Systems, and Pro-Audio Gear</li></ul>Cabling Infrastructure<ul><li>Design and Installation of Copper and Fiber Cabling for WiFi, Data Centers, CCTV, Theatrical, WISP</li><li>Deployment of Large Scale IT Projects</li></ul>Qualifications<ul><li>12+ years of progressive leadership experience in an MSP or mid‑market IT services environment</li><li>Proven success building and developing hands‑on technical teams</li><li>Experience managing daily MSP operations (dispatch, ticket flow, escalations, SLAs)</li><li>Strong understanding of mid‑market IT environments and modern MSP tooling</li><li>Experience with PSA/RMM platforms (ConnectWise, Autotask, N‑Central, NinjaOne, etc.)</li><li>Demonstrated ability to manage utilization, margins, and project profitability</li><li>Experience designing training programs, skills matrices, or certification paths</li><li>Familiarity with AI‑powered tools and automation platforms</li><li>Excellent communication and client‑facing skills</li><li>Infrastructure (Cabling Plant: Copper, Fiber)</li><li>AV systems integration experience is a plus</li><li>Bachelor&rsquo;s degree preferred but not required</li></ul>Pay: $135,000.00 - $165,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Referral program</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: In person

Operations Manager (Hands‑On MSP Leadership)

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
Are you passionate about teaching highly complex technical topics? Are you adept at teaching, coaching, and mentoring employees to multiply a team's impact? Do you have experience managing large geographically dispersed programs? 
 
Amazon Web Services (AWS) is seeking a Training Team Manager to join the team and establish a program that delivers consistent, high-quality technical training for DataCenter Engineering Operations (DCEO), Data Center Operations (DCO), Infrastructure Delivery (ID), Decommissioning (DECOM), Logistics, and Certified Instructor (CI) development across the Americas region. 
 
The Full Time Trainer Manager is a critical people leader within the AMER FTT program, responsible for 
leading, developing, and managing a regional team of Full Time Trainers (FTTs) to deliver high-quality, 
standardized technical training across AWS Data Center locations in the Americas. This role owns the end-to-end training delivery capability for their assigned regions, directly enabling operational 
excellence and accelerated time-to-productivity for DCEO, DCO, ID, DECOM, and Logistics new hires, as well as the growth of the Certified Instructor pipeline. 
The successful candidate will demonstrate deep competency across three core dimensions&mdash;Leading, Managing the Business, and Operational Excellence&mdash;while taking ownership of team management, organizational health, and employee experience within their team. This individual is an experienced training and people leader who can operate independently across a geographically dispersed organization, influence without authority, drive continuous improvement, and build a culture of learning and high performance consistent with Amazon&rsquo;s Leadership Principles. 
 
This position requires that the candidate selected be a US citizen and obtain and maintain an active TS/SCI security clearance with polygraph and satisfy other security related requirements. This position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.
 
 
About the team 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying. 
 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud. 
 
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. 
 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>5+ years of people management experience</li><li>Experience in a training role, including technical training, or a mix of training, performance management and coaching/mentoring, or experience planning</li><li>Experience designing and developing IT or technical training materials and content</li><li>Experience in technical support work, engineering, or an operations environment</li><li>Experience using business metrics and training data to track, trend, and manage the impact of training efforts</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience in data center design, construction, operations, or facility maintenance</li><li>Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders</li><li>Experience with LMS platforms (e.g., Cornerstone/KNET, CSTC), training analytics dashboards, and digital recordkeeping tools</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, AZ, Phoenix - 152,100.00 - 205,800.00 USD annually 
USA, OH, Dublin - 152,100.00 - 205,800.00 USD annually 
USA, OH, Hilliard - 152,100.00 - 205,800.00 USD annually 
USA, OH, New Albany - 152,100.00 - 205,800.00 USD annually</div>

Technical Training Manager, Operations

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