technical operations manager

Vontier

<div><p><b>INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities)</b></p><p>
The Applications Support Manager for MDBS will lead the support, maintenance, and continuous improvement of MDBS &mdash; the sales and franchise operations application used by Matco franchisees. This role is responsible for ensuring high availability, excellent user experience, timely incident resolution, effective change management, and close collaboration with product, development, and franchise stakeholders to maximize system reliability and business value.</p><p><b>
This is an </b><b>on-site</b><b> role located in Stow, Ohio.</b></p><p><b>
Key responsibilities</b></p><ul><li>
Lead and manage the day-to-day application support team that provides Tier 1&ndash;3 support for MDBS used by Matco franchise owners, technicians, and franchise operations staff.</li><li>
Serve as primary escalation point for critical incidents affecting franchise sales, ordering, pricing, commissions, and reporting; coordinate incident response and communicate status to stakeholders.</li><li>
Track, prioritize, and oversee resolution of support tickets and defects using the ticketing system; ensure SLA and KPI targets are met.</li><li>
Own operational procedures for deployment, maintenance windows, backups, monitoring, and rollback for MDBS updates.</li><li>
Collaborate with product managers, business analysts, and franchise operations to translate business requirements into supportable changes and to validate fixes.</li><li>
Manage integrations between MDBS and third-party systems (POS, ERP, payment processors, inventory systems) and work with integration partners to resolve issues.</li><li>
Establish and maintain runbooks, knowledge base articles, troubleshooting guides, and training materials geared to franchise users and support staff.</li><li>
Implement and maintain monitoring, alerting, and observability around MDBS application health, performance, and usage trends.</li><li>
Drive continuous improvement initiatives to reduce incident volume, mean time to resolution (MTTR), and recurring defects.</li><li>
Plan and manage on-call rotations, after-hours support, and incident postmortems; drive remediation and prevention actions.</li><li>
Manage vendor relationships for SaaS components, hosting, or third-party modules used by MDBS; evaluate vendor performance and escalations.</li><li>
Hire, coach, and develop support team members; conduct performance reviews and set team goals.</li><li>
Ensure compliance with relevant data security, privacy, and franchise contractual obligations.</li><li>
Provide regular reporting and dashboards to senior leadership on system health, ticket trends, release readiness, and improvement initiatives.</li></ul><p><b>
WHO YOU ARE (Qualifications)</b></p><p><b>
Required qualifications and experience</b></p><ul><li>
8+ years of experience in applications support, application management, or technical operations, including at least 5 years in a people-leadership role.</li><li>
Hands-on experience supporting business-critical sales or franchise management systems, ideally in retail, distribution, or franchise networks.</li><li>
Solid understanding of application architectures, integrations (APIs, ETL), databases (SQL), and web/mobile application support.</li><li>
Experience with incident management, change control, release management, and ITIL or similar operational frameworks.</li><li>
Proven ability to lead cross-functional incident response and communicate effectively with technical and non-technical stakeholders, including franchise owners.</li><li>
Strong analytical and problem-solving skills; ability to triage complex issues under pressure.</li><li>
Experience with monitoring and observability tools (e.g., New Relic, Datadog, Splunk) and ticketing/ITSM tools (e.g., Jira Service Management, ServiceNow).</li><li>
Excellent customer service orientation, with demonstrated ability to build trust with franchise partners and internal stakeholders.</li><li>
Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field, or equivalent experience.</li></ul><p><b>
Desired skills and certifications</b></p><ul><li>
Experience with POS, order management, or commission/compensation systems.</li><li>
Familiarity with cloud hosting platforms (AWS, Azure) and CI/CD pipelines.</li><li>
Knowledge of data privacy, PCI compliance, or franchise contractual requirements.</li><li>
Certifications: ITIL Foundation, PMP or equivalent, SQL certifications, relevant vendor certifications.</li></ul><p><b>
Key performance indicators (KPIs)</b></p><ul><li>
Mean time to acknowledge and resolve incidents (MTTR).</li><li>
Percentage of incidents resolved within SLA.</li><li>
First-contact resolution rate for Tier 1 support.</li><li>
Number of recurring issues reduced per quarter.</li><li>
System uptime/availability for MDBS (target agreed with stakeholders).</li><li>
Customer satisfaction score (CSAT) from franchisee support interactions.</li><li>
Time to deploy critical fixes and quality of post-release metrics.</li></ul><p><b>
Working environment and expectations</b></p><ul><li>
Role may require occasional after-hours support and on-call rotation to handle critical incidents impacting franchise sales.</li><li>
Frequent stakeholder communication with franchise operations, product teams, and external vendors.</li><li>
Willingness to travel to regional franchise offices or meetings as needed.</li></ul><p><b>
Success profile &mdash; what success looks like in 6&ndash;12 months</b></p><ul><li>
Stabilized incident trend with a measurable reduction in repeat incidents and improved MTTR.</li><li>
Clear runbooks, knowledge base, and onboarding materials in place for franchisees and new support hires.</li><li>
Reliable monitoring and alerting configured that detect issues before they affect franchise sales.</li><li>
Strong relationships with franchise stakeholders and a predictable release/change process that minimizes disruption.</li></ul><p>
#LI-LP1#LI-Hybrid #LI-Onsite #findyourpath #fuelyourpassion</p><p>
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours, 13 paid holidays (including 3 floating holidays) per year and paid sick leave.*</p><p><b>
Disclaimer:</b> The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant&rsquo;s geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.</p><p><b>
WHO IS MATCO</b><br>
Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit www.matcotools.com.<br>
<br>
<b>BENEFITS</b><br>
Annual bonuses/incentives (depending on position)<br>
Immediate company benefits (medical, dental, vision, life, etc.)<br>
401k with company match<br>
401k defined contribution after 1 year of service<br>
High level of employee engagement<br>
Walking path and gym equipment onsite<br>
Food trucks on site during the summer<br>
Dress for your day - every day casual/jeans<br>
Employee discounts<br>
15 days vacation + 4 floating holidays + 8 paid holidays<br>
Paid maternity &amp; paternity leave<br>
Tuition reimbursement<br>
Student loan payment assistance<br>
Hybrid work environment (2 days remote)<br>
Annual Day of Caring for employees to volunteer<br>
Discounts on tools<br>
Annual team building events</p><p><b>
WHO IS VONTIER</b><br>
Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.</p><p>
Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.<br>
<br>
With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com<br>
<br>
<b>At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.</b><br>
<br>
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.<br>
<br>
Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.<br>
<br>
<b>Together, let&rsquo;s power the way the world moves!</b></p>
&quot;Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law.&quot;</div>

Applications Support Manager

ALSTOM

<div><p>Req ID:510520</p><br>
<p></p>
<div>
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.</div><br>
<p></p>
<p>
Could you be the full-time L3 O&amp;M Technician in Riyadh we&rsquo;re looking for?</p><p><br>
<b>
Your future role</b></p>
<p>
Take on a new challenge and apply your technical expertise in a cutting-edge field. You&rsquo;ll work alongside a collaborative and innovative team of professionals.</p>
<p>
You'll play a key role in maintaining and ensuring the smooth operation of our transportation systems. Day-to-day, you&rsquo;ll work closely with teams across operations, maintenance, and central control, troubleshoot complex systems, and contribute to the development of operational procedures and much more.</p>
<p>
You&rsquo;ll specifically take care of inspecting, testing, troubleshooting, and maintaining the complete system related to wayside and vehicles, but also assist in the development of maintenance schedules and training courses.</p>
<p>
We&rsquo;ll look to you for:</p>
<ul>
<li><p>Performing corrective and preventive maintenance, inspections, repairs, and adjustments to all systems and subsystems.</p>
</li>
<li><p>Troubleshooting complex systems and components to identify problems or failures.</p>
</li>
<li><p>Using various electronic test equipment to diagnose and isolate faults.</p>
</li>
<li><p>Installing and repairing complex wiring assemblies, including modifications.</p>
</li>
<li><p>Developing procedures to improve periodic inspections, repairs, and maintenance schedules.</p>
</li>
<li><p>Assisting in the development of technical documentation and training materials for team members.</p>
</li>
<li><p>Managing system and vehicle recovery operations, including electronic, electro-mechanical, hydraulic, and pneumatic systems.</p>
</li>
<li><p>Operating the system from the Operations Control Center (OCC) and supporting recovery/restorative actions on the mainline or in the yard.</p>
</li>
<li><p>Ensuring adherence to safety protocols and promoting a safe work environment for all team members.</p></li><br>
</ul>
<p><br>
<b>All about you</b></p>
<p>
We value passion and attitude over experience. That&rsquo;s why we don&rsquo;t expect you to have every single skill. Instead, we&rsquo;ve listed some that we think will help you succeed and grow in this role:</p>
<ul>
<li><p>Degree or technical certification in electrical, mechanical, or a related field.</p>
</li>
<li><p>Experience or understanding of troubleshooting and maintaining electronic, mechanical, hydraulic, and pneumatic systems.</p>
</li>
<li><p>Knowledge of safety protocols and procedures in maintenance operations.</p>
</li>
<li><p>Familiarity with using electronic test equipment and diagnostic tools.</p>
</li>
<li><p>A certification in systems maintenance or a related field.</p>
</li>
<li><p>Strong problem-solving and analytical skills.</p>
</li>
<li><p>Effective communication and teamwork abilities.</p></li><br>
</ul>
<p><br>
<b>Things you&rsquo;ll enjoy</b> Join us on a life-long transformative journey &ndash; the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You&rsquo;ll also:</p>
<ul>
<li><p>Enjoy stability, challenges, and a long-term career free from boring daily routines.</p>
</li>
<li><p>Work with new security standards for rail signalling.</p>
</li>
<li><p>Collaborate with transverse teams and helpful colleagues.</p>
</li>
<li><p>Contribute to innovative projects.</p>
</li>
<li><p>Utilise our inclusive and dynamic working environment.</p>
</li>
<li><p>Steer your career in whatever direction you choose across functions and countries.</p>
</li>
<li><p>Benefit from our investment in your development, through award-winning learning programs.</p>
</li>
<li><p>Progress towards leadership or specialized technical roles.</p>
</li>
<li><p>Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).</p>
</li>
</ul><ul><li><p>Strong problem-solving and analytical skills.</p>
</li>
<li><p>Effective communication and teamwork abilities.</p></li><br>
</ul>
<p><br>
<b>Things you&rsquo;ll enjoy</b> Join us on a life-long transformative journey &ndash; the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You&rsquo;ll also:</p>
<ul>
<li><p>Enjoy stability, challenges, and a long-term career free from boring daily routines.</p>
</li>
<li><p>Work with new security standards for rail signalling.</p>
</li>
<li><p>Collaborate with transverse teams and helpful colleagues.</p>
</li>
<li><p>Contribute to innovative projects.</p>
</li>
<li><p>Utilise our inclusive and dynamic working environment.</p>
</li>
<li><p>Steer your career in whatever direction you choose across functions and countries.</p>
</li>
<li><p>Benefit from our investment in your development, through award-winning learning programs.</p>
</li>
<li><p>Progress towards leadership or specialized technical roles.</p>
</li>
<li><p>Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).</p></li></ul><br>
<p>
</p><p>You don&rsquo;t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you&rsquo;ll be proud. If you&rsquo;re up for the challenge, we&rsquo;d love to hear from you!</p><p><br>
<b>
Important to note</b></p>
<p>
As a global business, we&rsquo;re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We&rsquo;re committed to creating an inclusive workplace for everyone.</p><br>
<p></p>
<p>You don&rsquo;t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you&rsquo;ll be proud. If you&rsquo;re up for the challenge, we&rsquo;d love to hear from you!</p><br>
<p></p>
<p><b>Important to note</b></p>
<p>As a global business, we&rsquo;re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We&rsquo;re committed to creating an inclusive workplace for everyone.</p><br>
<p></p>
<p>Job Type:Experienced<br>
</p><p><br>
<b>Job Segment: </b>Technician, Technology</p></div>

L3 O&M Technician

Lumen

<div><p><b>About Lumen</b></p><p>
Lumen connects the world. We are igniting business growth by connecting people, data and applications &ndash; quickly, securely, and effortlessly. Together, we are building a culture and company from the people up &ndash; committed to teamwork, trust and transparency. People power progress.</p><p></p><p><br>
We&rsquo;re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.</p><div><div><div><h2 class="jobSectionHeader"><b>
The Role</b></h2>
</div><div><p>
The Operations Technician III &ndash; Federal has an in-depth technical knowledge of network operations to perform circuit and equipment/network restoration. The technician proactively monitors, responds to and resolves network issues and alarms. In the process of network restoration notifies management and program office with risk potential and an impact assessment.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
The Main Responsibilities</b></h2>
</div><div><ul><li>Strong working knowledge and experience on DWDM Transport, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)</li><li>Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc)</li><li>Proactively monitor and respond to and resolve network alarms. Perform circuit and equipment/network restoration, recognize potential jeopardy conditions and notify management and Program Office with risk potential and impact assessments</li><li>Management of circuits (T1 - 100Gb, Ethernet &amp; IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks</li><li>Management of DWDM fiber backbones with ROADMS, Amplifiers, Regens, with Layer 1 &amp; 2 provisioned traffic.</li><li>Work very closely with Federal government NOC customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.</li><li>Analyze network troubles, assess performance data and develop design optimization plans accordingly</li><li>Interface with fiber vendors, telecom providers and other entities on complex technical matters</li><li>Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions</li><li>Review and interpret EDPs and as-built engineering documentation</li><li>Coordinate and track RMA requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b><br>
What We Look For in a Candidate</b></h2>
</div><div><div>
Minimum Qualifications
<br>
<ul><li>Minimum of 5+ years&rsquo; experience with Optical long-haul and metro transport networks, DWDM wavelength systems, , and/or Ethernet, VPLS, IP, MPLS</li><li>Previous experience troubleshooting Layer 1 backbone equipment and fiber, alt-routing services, using signal flow and alarming to properly diagnose faults and failures, network segmentation to isolate circuit layer faults, determining failed equipment</li></ul>
Broad experience with various vendor platforms for optical networks &ndash; Infinera, Ciena, Cisco, Lucent, Fujitsu,
<br>
<ul><li>Preferred Cisco CCDA/CCNA certifications, Juniper or Nolia data networking equivalent</li><li>Previous experience with broadband circuit maintenance, testing and restoration, provisioning databases and circuit activations</li><li>Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred.</li><li>Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms.</li><li>Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management</li><li>Ability to relate technical issues to management and Gov't personnel</li><li>Prior experience with Transport platforms (i.e. Ciena, Infinera, Tellabs) and Data platforms (Cisco, Juniper, Nokia)</li><li>Experience with provisioning and circuit database systems, trouble ticketing platforms (Ops Console), vendor EMS applications, other automation tools and platforms</li><li>Must be able to effectively manage multiple issues simultaneously through effective work prioritization.</li><li>Demonstrated ability to make sound decisions and logical thinking when under pressure</li><li>Demonstrated ability to train, coach and develop technical skill set of shift technicians</li><li>Previous experience with Gov't networks and customers. Ability to interface in a professional manner with management and customer is essential</li><li>Flexibility with regard to work levels and shift accommodation is imperative</li><li>Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience</li></ul><br>
Education
<br>
Associates or Equivalent<br>
<br>
<br>
</div></div></div><div><div><h2 class="jobSectionHeader"><b>Compensation</b></h2>
</div><div><p>
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.</p><p></p><p><br>
Location Based Pay Ranges:</p><p><br>
$75,994 - $101,325 in these states: CO</p><p></p><p><br>
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.</p><p></p><p><br>
Learn more about Lumen's:</p><ul><li>
Benefits</li><li>
Bonus Structure</li></ul><p>
#LI-Onsite</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What to Expect Next</b></h2>
</div></div></div><div></div><p>
Requisition #: 341488</p><p><b>
Background Screening</b></p><p>
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.</p><p><br>
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</p><p></p><p><b><br>
Equal Employment Opportunities</b></p><p>
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, &ldquo;protected statuses&rdquo;). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.</p><p></p><p><b><br>
Privacy Notice</b></p><p>
Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.</p><p></p><p><br>
To review Lumen&rsquo;s Privacy Notice, please visit:<br>
https://jobs.lumen.com/global/en/privacy-notice</p><p></p><p><b><br>
Disclaimer</b></p><p>
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.</p><p></p><p><br>
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.</p><p></p><p><br>
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.</p></div>

OPERATIONS TECHNICIAN III - PUB SEC

U.S. Bank

<p></p><div><p>At U.S. Bank, we&rsquo;re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at&mdash;all from Day One.</p><p></p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><div><p>
U.S. Bank is seeking an Operational Risk Review (ORR) Technology Manager (&quot;Manager&quot;) responsible for leading a team of Lead Analyst(s) and Analyst(s) (collectively &ldquo;Analysts&rdquo;) in the administration and execution of review activities within Independent Risk Review and Assessment (IRRA), a centralized second line of defense independent review function. This role offers an exciting opportunity to drive the continued growth, enhancement, and delivery of IRRA&rsquo;s ORR program.<br>
<br>
ORR provides risk-based review and effective challenge of the Company's operational risk (inclusive of technology risk), and operational risk-related processes and controls associated with the products and services offered across all business lines and enabling functions. Based on the Company's enterprise risk taxonomy, in-scope operational risk categories include: Fraud, Operations, People, Security of Physical Assets, Third Party, Business Resiliency, Systems, Cyber/Information Security, Legal, Model, Conduct, Data Management, and Fiduciary. Objective risk mitigation, process, and control review activities include planning and scoping, design and execution, reporting and rating, and Issue creation and validation.<br>
<br>
Key roles and responsibilities of the ORR Technology Manager include working with business lines and other Risk, Compliance, and Audit professionals across the Company to evaluate processes and controls to ensure an effective risk management framework. The ORR Technology Manager is responsible for directly managing a team of Lead Analyst(s) and Analyst(s), including overseeing review activities, timely completion of planned reviews, conducting performance management, and overall staff development. The Manager leads and oversees projects and activities to confirm compliance with internal policies, industry standards, and applicable laws and regulations related to technology, business resiliency, data governance, cyber, systems, artificial intelligence (AI), and information security. Through review performance, the Manager is responsible for the identification of gaps, weaknesses, and risk exposures within the control and process environment. If gaps are identified, the Manager will partner with the business line and Risk Management groups to recommend and influence solutions to mitigate operational risks. The Manager is responsible will deliver effective verbal and written communication of review results to the ORR Senior Manager, including draft Issues and Reports, and will respond to and/or escalation of significant risks, as appropriate.</p><p></p><div>
Basic Qualifications<br>
<ul><li>Bachelor's degree, or equivalent work experience</li><li>Typically more than 10 years of applicable experience</li></ul></div><p></p><p>
Preferred Skills/Experience</p><ul><li>Proven leadership skills.</li><li>Subject Matter Expert or advanced knowledge of technology, business resiliency, systems, data governance, cyber, and information security risks as well as industry trends that impact Bank operations.</li><li>Thorough understanding of risk management standards, the common definition of internal controls, and how control frameworks are designed and operate to mitigate risks.</li><li>Deep understanding of the business line&rsquo;s operations, products, services, systems, and associated risks.</li><li>Deep business acumen and credibility to help business line(s) proactively identify risks and address changing risk landscape.</li><li>Superb process facilitation, project management, and analytical skills with the ability to manage multiple tasks and deadlines simultaneously.</li><li>Excellent presentation, interpersonal, written and verbal communication skills.</li><li>Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations.</li><li>Applicable professional certifications (e.g., CISA, GSNA, CISSP, CRISC, CIA, etc.) are preferred.</li></ul><p></p><p>
This role requires working from a U.S. Bank location three (3) or more days per week.</p></div><p></p><p>
If there&rsquo;s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
</p><p></p><p><b>Benefits:</b></p><p>
Our approach to benefits and total rewards considers our team members&rsquo; whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:</p><ul><li><p>
Healthcare (medical, dental, vision)</p></li><li><p>
Basic term and optional term life insurance</p></li><li><p>
Short-term and long-term disability</p></li><li><p>
Pregnancy disability and parental leave</p></li><li><p>
401(k) and employer-funded retirement plan</p></li><li><p>
Paid vacation (from two to five weeks depending on salary grade and tenure)</p></li><li><p>
Up to 11 paid holiday opportunities</p></li><li><p>
Adoption assistance</p></li><li><p>
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law</p></li></ul><p></p><p>
Review our full benefits available by employment status here.
</p><p></p><p>U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.</p><p></p><p><b>
E-Verify</b></p><p>
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.</p><p></p>
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $133,365.00 - $156,900.00<p></p><p>
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.</p><p></p><p>
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.</p><p></p><p><b>
Posting may be closed earlier due to high volume of applicants.</b></p></div>

Operational Risk Review Manager - Technology

Novaspect

<div>Description:
<p>
Novaspect, Inc., an Emerson Impact Partner, the global leader of automation systems and solutions, is currently offering an opportunity for an Operational Technology Group Manager to join our team.</p><p><b>
Operational Technology Group Manager Essential Duties and Responsibilities:</b></p><ul><li>
Supervise and support Operational Technology personnel, ensuring efficient scheduling, task completion, and quality service delivery.</li><li>
Serve as the primary point of contact for Operational Technology personnel, providing guidance, mentorship, and performance feedback.</li><li>
Act as the point of contact of escalation for OT project execution or technology-related concerns, resolving issues promptly and effectively.</li><li>
Take ownership of OT project challenges, collaborating with internal teams and stakeholders to drive resolution.</li><li>
Assist in developing and implementing standard operating procedures to improve efficiency and service quality.</li><li>
Align team efforts with company objectives.</li><li>
Monitor team performance metrics, identify areas for improvement, and coordinate appropriate training and development efforts.</li><li>
Communicate effectively with customers, addressing concerns and ensuring satisfaction with service execution.</li><li>
Resource planning, including workforce utilization and equipment needs.</li><li>
Create processes/procedures to allow the Operational Technology services team to effectively support our installed base customers.</li><li>
Support new lifecycle service rollouts and initiatives.</li><li>
Ensure adherence to safety protocols and company policies.</li><li>
Support services and product sales and marketing efforts.</li><li>
Support Systems Solutions business unit planning process.</li><li>
Collaborate with sales management and other business units.</li></ul><p><b>
Competencies:</b></p><p><b>
Communication</b></p><ul><li>
Communicates clearly and concisely in routine and complex situations.</li><li>
Tailors communication style to audience and context; facilitates discussions and encourages feedback.</li><li>
Manages difficult or crucial conversations professionally.</li></ul><p><b>
Decision Making</b></p><ul><li>
Makes sound, timely decisions in both routine and moderately complex scenarios.</li><li>
Balances multiple viewpoints and considers longer-term impacts when solving problems.</li></ul><p><b>
Directing Work</b></p><ul><li>
Prioritizes and delegates work effectively to meet team objectives.</li><li>
Balances workload, monitors progress and ensures resources are used efficiently.</li></ul><p><b>
Developing &amp; Optimizing Talent</b></p><ul><li>
Provides coaching, mentorship, and performance feedback to team members.</li><li>
Implements effective talent development programs to enhance individual and team performance.</li><li>
Supports recruiting, onboarding, training, and performance management.</li></ul><p><b>
Motivating &amp; Inspiring</b></p><ul><li>
Shares organizational vision and goals to motivate team members.</li><li>
Creates a positive, inclusive, and accountable team environment.</li><li>
Encourage contributions and recognize achievements.</li></ul><p><b>
Strategic Planning &amp; Alignment</b></p><ul><li>
Understands and aligns team objectives with organizational strategy.</li><li>
Participates in strategic planning discussions and contributes to departmental goals.</li></ul><p><b>
Customer Focus &amp; Informing</b></p><ul><li>
Communicate effectively with customers, peers, and employees.</li><li>
Ensure concerns are addressed quickly and service delivery meets expectations.</li></ul><p><b>
Planning, Organizing &amp; Resource Management</b></p><ul><li>
Plans and organizes work to ensure efficient operations and project execution.</li><li>
Assists in budgeting and forecasting; tracks expenses and manages resources responsibly.</li><li>
Monitors and controls resources to achieve operational efficiency.</li></ul><p><b>
Learning Agility &amp; Developing Capability</b></p><ul><li>
Demonstrates adaptability, continuous learning, and openness to new approaches.</li><li>
Supports development of both personal capability and overall organizational capability.</li></ul><p><b>
Achieving Results</b></p><ul><li>
Drives team performance to achieve defined goals and quality standards.</li><li>
Maintains accountability for meeting deadlines, deliverables, and service expectations.</li></ul>
Requirements:
<p><b>
Operational Technology Group Manager Education and Experience Qualifications:</b></p><ul><li>
B.S. Degree in Engineering or equivalent desired.</li><li>
10+ years in an engineering field desired.</li><li>
5+ years of engineering group management or project management experience a plus.</li><li>
Excellent interpersonal and verbal communication skills and proven ability to lead a team of highly skilled individuals.</li></ul><p><b>
Cultural:</b></p><ul><li>
Views change as an opportunity.</li><li>
This position will involve working with many teammates and service providers to improve the success and sustainability of our diverse customer base.</li><li>
Believes in the value of teamwork, both internal and external, as the driver for success.</li><li>
Remote work on a part-time basis is available following an initial six-month orientation.</li></ul><p><b>
Operational Technology Group Manager Physical Requirements:</b></p><ul><li>
Ability to lift up to 30lbs (i.e., Workstation Monitors and Laptop Computers).</li><li>
Ability to work extended hours on a computer.</li><li>
Ability to work in a loud industrial environment.</li></ul><p><b>
Operational Technology Group Manager Pay:</b></p><ul><li>
Salary Range: $125K - $140K</li><li>
Potential Bonus: 10%</li><li>
The final offer will be based on several factors, including, but not limited to the candidate&rsquo;s depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in the position.</li></ul><p><b>
Operational Technology Group Manager Benefits</b><b>:</b></p><p>
Recognized with a Top Employee Benefit Plan Award, below you will find our outstanding total rewards package when you join our team including:</p><ul><li>
Generous paid time off; starting at 15 vacation days, 10 holidays, and 10 days of Personal, Sick, &amp; Safety Time (PSST0</li><li>
401K with 6% company match</li><li>
Employee Stock Ownership Program (ESOP)</li><li>
Excellent health &amp; wellness benefits</li><li>
Student debt &amp; tuition reimbursement</li><li>
Referral bonus</li></ul><p><b>
Operational Technology Group Manager Schedule:</b> Monday - Friday: 7:30am - 4:30pm, or 8:00am - 5:00pm</p><p><b>
Operational Technology Group Manager Location:</b> Chanhassen, MN</p><p><b>
Who We Are:</b></p><p>
Novaspect, Inc., is an employee-owned company that engineers, sells, and services industrial process controls. Our Core Purpose is to improve our customer&rsquo;s performance through the innovative application of technology. We are passionate about creating effective processes and building customer relationships. We position ourselves to attract the best talent, and ensure we deliver local services with proven technologies.</p></div>

Operational Technology Group Manager

<div>Description:<p><br>
</p><p>Novaspect, Inc., an Emerson Impact Partner, the global leader of automation systems and solutions, is currently offering an opportunity for an Operational Technology Group Manager to join our team.</p><p><b>
Operational Technology Group Manager Essential Duties and Responsibilities:</b></p><ul><li>
Supervise and support Operational Technology personnel, ensuring efficient scheduling, task completion, and quality service delivery.</li><li>
Serve as the primary point of contact for Operational Technology personnel, providing guidance, mentorship, and performance feedback.</li><li>
Act as the point of contact of escalation for OT project execution or technology-related concerns, resolving issues promptly and effectively.</li><li>
Take ownership of OT project challenges, collaborating with internal teams and stakeholders to drive resolution.</li><li>
Assist in developing and implementing standard operating procedures to improve efficiency and service quality.</li><li>
Align team efforts with company objectives.</li><li>
Monitor team performance metrics, identify areas for improvement, and coordinate appropriate training and development efforts.</li><li>
Communicate effectively with customers, addressing concerns and ensuring satisfaction with service execution.</li><li>
Resource planning, including workforce utilization and equipment needs.</li><li>
Create processes/procedures to allow the Operational Technology services team to effectively support our installed base customers.</li><li>
Support new lifecycle service rollouts and initiatives.</li><li>
Ensure adherence to safety protocols and company policies.</li><li>
Support services and product sales and marketing efforts.</li><li>
Support Systems Solutions business unit planning process.</li><li>
Collaborate with sales management and other business units.</li></ul><p><b>
Competencies:</b></p><p><b>
Communication</b></p><ul><li>
Communicates clearly and concisely in routine and complex situations.</li><li>
Tailors communication style to audience and context; facilitates discussions and encourages feedback.</li><li>
Manages difficult or crucial conversations professionally.</li></ul><p><b>
Decision Making</b></p><ul><li>
Makes sound, timely decisions in both routine and moderately complex scenarios.</li><li>
Balances multiple viewpoints and considers longer-term impacts when solving problems.</li></ul><p><b>
Directing Work</b></p><ul><li>
Prioritizes and delegates work effectively to meet team objectives.</li><li>
Balances workload, monitors progress and ensures resources are used efficiently.</li></ul><p><b>
Developing &amp; Optimizing Talent</b></p><ul><li>
Provides coaching, mentorship, and performance feedback to team members.</li><li>
Implements effective talent development programs to enhance individual and team performance.</li><li>
Supports recruiting, onboarding, training, and performance management.</li></ul><p><b>
Motivating &amp; Inspiring</b></p><ul><li>
Shares organizational vision and goals to motivate team members.</li><li>
Creates a positive, inclusive, and accountable team environment.</li><li>
Encourage contributions and recognize achievements.</li></ul><p><b>
Strategic Planning &amp; Alignment</b></p><ul><li>
Understands and aligns team objectives with organizational strategy.</li><li>
Participates in strategic planning discussions and contributes to departmental goals.</li></ul><p><b>
Customer Focus &amp; Informing</b></p><ul><li>
Communicate effectively with customers, peers, and employees.</li><li>
Ensure concerns are addressed quickly and service delivery meets expectations.</li></ul><p><b>
Planning, Organizing &amp; Resource Management</b></p><ul><li>
Plans and organizes work to ensure efficient operations and project execution.</li><li>
Assists in budgeting and forecasting; tracks expenses and manages resources responsibly.</li><li>
Monitors and controls resources to achieve operational efficiency.</li></ul><p><b>
Learning Agility &amp; Developing Capability</b></p><ul><li>
Demonstrates adaptability, continuous learning, and openness to new approaches.</li><li>
Supports development of both personal capability and overall organizational capability.</li></ul><p><b>
Achieving Results</b></p><ul><li>
Drives team performance to achieve defined goals and quality standards.</li><li>
Maintains accountability for meeting deadlines, deliverables, and service expectations.</li></ul>
Requirements:<p><br>
</p><p><b>Operational Technology Group Manager Education and Experience Qualifications:</b></p><ul><li>
B.S. Degree in Engineering or equivalent desired.</li><li>
10+ years in an engineering field desired.</li><li>
5+ years of engineering group management or project management experience a plus.</li><li>
Excellent interpersonal and verbal communication skills and proven ability to lead a team of highly skilled individuals.</li></ul><p><b>
Cultural:</b></p><ul><li>
Views change as an opportunity.</li><li>
This position will involve working with many teammates and service providers to improve the success and sustainability of our diverse customer base.</li><li>
Believes in the value of teamwork, both internal and external, as the driver for success.</li><li>
Remote work on a part-time basis is available following an initial six-month orientation.</li></ul><p>
 <b>Operational Technology Group Manager Physical Requirements:</b></p><ul><li>
Ability to lift up to 30lbs (i.e., Workstation Monitors and Laptop Computers).</li><li>
Ability to work extended hours on a computer.</li><li>
Ability to work in a loud industrial environment.</li></ul><p><b>
Operational Technology Group Manager Pay:</b></p><ul><li>
Salary Range: $125K - $140K</li><li>
Potential Bonus: 10%</li><li>
The final offer will be based on several factors, including, but not limited to the candidate&rsquo;s depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in the position.
</li></ul><p><b>Operational Technology Group Manager Benefits</b><b>:</b></p><p>
Recognized with a Top Employee Benefit Plan Award, below you will find our outstanding total rewards package when you join our team including:</p><ul><li>
Generous paid time off; starting at 15 vacation days, 10 holidays, and 10 days of Personal, Sick, &amp; Safety Time (PSST0</li><li>
401K with 6% company match</li><li>
Employee Stock Ownership Program (ESOP)</li><li>
Excellent health &amp; wellness benefits</li><li>
Student debt &amp; tuition reimbursement</li><li>
Referral bonus</li></ul><p><b>
Operational Technology Group Manager Schedule:</b> Monday - Friday: 7:30am - 4:30pm, or 8:00am - 5:00pm</p><p><b>
Operational Technology Group Manager Location:</b> Schaumburg IL</p><p><b>
Who We Are:</b></p><p>
Novaspect, Inc., is an employee-owned company that engineers, sells, and services industrial process controls. Our Core Purpose is to improve our customer&rsquo;s performance through the innovative application of technology. We are passionate about creating effective processes and building customer relationships. We position ourselves to attract the best talent, and ensure we deliver local services with proven technologies.</p></div>

Amsty

<div><div><div>The Operating Technician is primarily a 12-hour rotating shift job operating the Marietta polystyrene plant. Job requires knowledge and use of computer operating (DCS) system, knowledge and use of a workstation, use of the computerized maintenance work order system, and the ability to safely and responsibly operate the plant using standard operating procedures and work processes.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Primary Responsibilities:</b></h3><div><div><div>
<ul><li>Performing routine operation of basic control systems and devices to monitor levels, temperatures, pressures and flow rates and transfer of products.</li>
<li>Using troubleshooting skills to resolve process, product quality, safety, and environmental problems.</li>
<li>Following operating discipline, procedures and practices to ensure a safe and efficient operation of assigned duties.</li>
<li>The control, monitoring and adjustment of all control systems and manually operated equipment.</li>
<li>Identification of equipment requiring maintenance.</li>
<li>Clearing and tagging equipment as required, and issuing Safe Work Permits for maintenance and project work.</li>
<li>Acting as a resource for other Operators and/or Technicians on job tasks and prioritization of work activities.</li>
<li>Communicating with transportation providers on issues related to carriers and equipment.</li>
<li>Performing tasks assigned per task list.</li>
<li>Accurately completing all required paperwork.</li>
<li>Performing all duties with a high degree of dedication to safety and environmental stewardship.</li>
<li>Experience in a chemical/manufacturing plant operation is a plus, but not required.</li>
<li>Must be able to wear a respirator and self-contained breathing apparatus (SCBA).</li>
<li>High degree of safety awareness and willingness to follow all safety standards.</li>
</ul></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Job Requirements:</b></h3><div><div><div>
<ul><li>High school diploma is required.</li>
<li>Must be able to operate forklifts and track mobile.</li>
</ul></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Desired:</b></h3><div><div><div>
<ul><li>Two years relevant post high school experience or equivalent training is desired.</li>
<li>Also preferred - Two-year degree or some college with training in process operations such as pumps, heat exchangers, valves, distillation, and chemical reactions.</li>
</ul></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Job Competencies:</b></h3><div><div><div>
<ul><li>Initiative: Active member of a small team operating the plant around the clock. Independently initiates activities which contribute to team/plant goals. Overcomes obstacles. Looks for opportunities to assume responsibility and shows leadership in areas of strength.</li>
<li>Interpersonal Effectiveness: Works for win-win solutions. Asks questions and uses input to improve performance. Communicates effectively.</li>
<li>Learning: Seeks and provides feedback to improve performance of self and teammates. Continuously learning to contribute to team success and personal growth. Develops new skills that benefit the team.</li>
<li>Teamwork: Gets along well with others. Is both candid and tactful in dealing with others.</li>
<li>Value creation: Critically evaluates problems/issues using relevant data. Works on the right things.</li>
</ul></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Other Information:</b></h3><div><div><div>
<ul><li>This position is part of the Marietta manufacturing organization and is located at the Marietta polystyrene plant in Marietta, Ohio.</li>
<li>Relocation assistance is not authorized for this position.</li>
<li>The work schedule for this position is a rotating 12-hour shift working nights, weekends and holidays.</li>
<li>The successful candidate will be expected to work some overtime.</li>
</ul></div></div></div></div></div><div><div><div><b>Relocation is not available with this position.</b></div>
<div></div>
<div><b>Americas Styrenics LLC is an Equal Opportunity Employer.</b> All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, veteran status or marital status.</div><br>
<div></div>
<div></div>
<div><b>To all recruitment agencies:</b> We are not responsible for any fee related to unsolicited resumes from 3rd party staffing and recruiting agencies (whether submitted through this website or sent directly to employees) unless a written agreement is in place between the agency and Amsty (&ldquo;Company&rdquo;) and an authorized Company representative makes a written request to the agency to assist with this requisition. Similarly, no fee will be paid for candidates who apply and claim to be represented by an agency. Any unsolicited resumes, CVs, or other candidate information submitted by an agency will become the property of Company, and no fee will be paid in the event such candidate is hired.</div>
</div></div><div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Operating Technician

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