technical operations manager

الرائدة | Alraedah

<div>
 
 
 Key Responsibilities
 
 
 
 
 1. Bridge Between Global and Local Teams
 
 
 <ul>
 <li>
 Serve as the primary liaison between
 
 Tray KSA
 
 ,
 
 Tray US
 
 , and
 
 Alraedah Digital
 
 .
 </li>
 <li>
 Translate commercial priorities into technical requirements and vice versa.
 </li>
 <li>
 Ensure consistent and transparent communication across all stakeholders.
 </li>
 <li>
 Challenge and negotiate technical and product decisions from the U.S. team to ensure local market fit.
 </li>
 </ul>
 
 
 2. Technical Delivery and Integration
 
 
 <ul>
 <li>
 Oversee integrations with
 
 local accounting, payments, and compliance systems
 
 to meet Saudi regulatory and business needs.
 </li>
 <li>
 Manage and monitor the
 
 technical rollout and testing of Tray Lite
 
 , ensuring compatibility with global Tray architecture.
 </li>
 <li>
 Anticipate and mitigate risks caused by backend changes from the U.S. platform that could impact KSA operations.
 </li>
 <li>
 Maintain an overview of system architecture, API dependencies, and local customization requirements.
 </li>
 </ul>
 
 
 3. Product Support and Evolution
 
 
 <ul>
 <li>
 Support the continued evolution of
 
 Tray Lite
 
 &mdash; transforming it from a pilot prototype into a stable, market-ready solution.
 </li>
 <li>
 Collaborate with product and engineering teams to define the roadmap and future vision for
 
 Tray Lite and Sajal
 
 .
 </li>
 <li>
 Ensure user feedback loops are structured, analyzed, and communicated effectively to guide development decisions.
 </li>
 </ul>
 
 
 4. Regulatory and Compliance Assurance
 
 
 <ul>
 <li>
 Oversee technical compliance for
 
 ZATCA e-invoicing
 
 and related regulations through Sajal.
 </li>
 <li>
 Ensure all integrations and product updates adhere to local laws and standards.
 </li>
 <li>
 Collaborate with legal and compliance teams to ensure secure and compliant data handling.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experience
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Engineering, or related technical field.
 </li>
 <li>
 
 Experience:
 
 6&ndash;10 years in technical operations, product management, or engineering leadership within
 
 SaaS, fintech, or POS systems (preferably in restaurant POS systems)
 
 .
 </li>
 <li>
 Proven experience working in
 
 multi-regional technology environments
 
 or cross-border projects.
 </li>
 <li>
 Strong understanding of
 
 API integrations
 
 ,
 
 POS architecture
 
 , and
 
 cloud-based software systems
 
 .
 </li>
 <li>
 Experience with
 
 ZATCA-compliant e-invoicing
 
 or similar regulatory technologies is a strong advantage.
 </li>
 <li>
 Track record of managing projects that bridge
 
 technical and commercial objectives
 
 .
 </li>
 </ul>
 
 
 
 
 
 Skills and Competencies
 
 
 <ul>
 <li>
 
 Technical fluency:
 
 Deep understanding of software systems, APIs, and integrations.
 </li>
 <li>
 
 Operational leadership:
 
 Ability to balance technical performance, scalability, and compliance.
 </li>
 <li>
 
 Stakeholder management:
 
 Skilled at aligning global product priorities with local business needs.
 </li>
 <li>
 
 Analytical and problem-solving mindset
 
 with strong attention to detail.
 </li>
 <li>
 
 Excellent communication
 
 in both technical and business contexts.
 </li>
 </ul>
</div>

Technical Operations Manager

Gunness & Associates

Role SummaryThe Project Manager (PM) will oversee the development, launch, and first 3&ndash;6 months of onboarding for a SaaS platform. The PM will coordinate product, development, operations, QA teams, and external partners, while managing scope, timelines, and communication with all stakeholders.Required Experience &amp; SkillsExperience:2&ndash;3+ years managing web or SaaS product deliveries, ideally involving PHP-based systems, CRM, or complex back-office applications. Experience working with multi-tenant products is highly preferred.Technical Literacy:Able to understand and interpret PHP, SQL, HTTP, and DevOps terminology, and clearly communicate technical considerations to non-technical audiences.Methodology:Well-versed in Agile (Scrum/Kanban) delivery frameworks, and experienced in running sprints, daily standups, retrospectives, and backlog refinement sessions.Communication:Excellent written and verbal English. Skilled in preparing reports, release documentation, onboarding materials, and operational runbooks.Stakeholder Management:Experienced in aligning internal and external teams including legal, sales, marketing, implementation partners, and client-side representatives during onboarding phases.Tools:Comfortable with JIRA, Trello, Asana, or similar PM platforms; Git-based workflows, CI/CD concepts, Slack/Teams, and basic system monitoring tools.Responsibilities (Day-to-Day / Deliverables)<ul><li>Define project scope, timelines, key deliverables, and acceptance criteria for each release cycle.</li><li>Build and maintain a comprehensive project roadmap including milestones, dependencies, and sprint structure.</li><li>Lead Agile ceremonies: sprint planning, daily updates, backlog grooming, and sprint reviews.</li><li>Identify risks and blockers, escalate as needed, and manage mitigation or resolution strategies.</li><li>Coordinate work across design, development, QA, DevOps, legal (privacy/terms), and marketing for launch readiness.</li><li>Oversee release timelines, deployment cycles, and rollback procedures.</li><li>Generate weekly progress reports, sprint updates, burn-down charts, QA status summaries, and performance tracking.</li><li>Manage the go-to-market readiness plan and client onboarding framework.</li><li>Ensure creation and maintenance of operational documentation, including runbooks, admin guides, onboarding manuals, and escalation paths.</li></ul>Job DetailsLocation: RemoteType: Full-timeSchedule: Monday to Friday, 10:00 AM &ndash; 6:00 PM ESTHow to ApplySubmit your resume to: hiring@immigrationmatters.infoJob Type: Full-time

We are a technical operations Manager

Network Squad

About the Role:We are looking for a Technical Operations / Business Manager to oversee company operations, lead multiple departments, and manage both on-site and overseas teams. The ideal candidate will have strong leadership, technical, and project management skills, ensuring efficient delivery of IT infrastructure projects and smooth day-to-day operations.Key Responsibilities:<ul><li>Manage multiple departments including Network, Support, Cloud, and Projects.</li><li>Ensure compliance with IT standards, cybersecurity policies, and regulatory requirements.</li><li>Oversee company-wide systems, operations, and project delivery locally and overseas.</li><li>Lead and coordinate on-site and remote engineers for timely project completion.</li><li>Collaborate with clients, vendors, and international partners for smooth operations.</li><li>Drive operational efficiency, process improvement, and service excellence.</li><li>Support business growth through strategic planning, innovation, and leadership.</li><li>Monitor company performance, budgets, and KPIs across all departments.</li><li>Plan, execute, and monitor system integration and infrastructure projects.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in IT, Computer Science, Business Administration, or a related field.</li><li>10+ years of experience in IT operations, infrastructure, or project management.</li><li>Proven experience in leading multiple teams and departments across diverse functions.</li><li>Strong knowledge of IT infrastructure, including servers, networks, cloud, and security systems.</li><li>Excellent communication, leadership, and strategic planning skills.</li><li>Experience managing overseas operations or international clients is an advantage.</li><li>Certifications such as PMP, ITIL, or CISSP are preferred.</li><li>Extensive experience with systems integrators and Microsoft/Cisco or other system/network partners, managing complex multi-site infrastructure projects.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you available to start immediately? If not, what is your notice period?</li><li>Where are you located?</li><li>Do you have any disabilities or medical issues that we should be aware of?</li><li>What is your current salary package? </li><li>How many years of experience do you have in IT operations or service management?</li><li>Have you managed one or multiple departments? If yes, which ones and how many staff?</li><li>Have you ever done any business or been involved in any business activities?</li><li>Have you managed clients/customers as a vendor? If yes, what the service was getting delivered to customer and what was your role?</li><li>How many years of experience do you have working with IT distributors or vendors?</li></ul>Work Location: In person

Technical Operations / Business Manager

Abdul Latif Jameel

Responsible for proper implementation of technical service activities by ensuring all field concerns reflected to manufacturers and contributing to overall customer satisfaction by providing timely, precisely and accurately assistance on technical issues. MAJOR ACTIVITIES: Description <ul> <li>Responsible for establishing special diagnostic and calibration bay for autonomous cars as per suppliers' technical instructions and guidelines.</li> <li>Manage new vehicle testing environment</li> <li>Participate in tests and technical activities scheduled with Manufacturers/ Autonomous Cars' Supplier</li> <li>Improve/ maintain smooth system for gathering technical data from field.</li> <li>Communicate/ follow up on top technical problems with Manufacturers/ Autonomous Cars' Supplier</li> <li>Ensure the introduction of high-quality products before being set in operation.</li> <li>Maintain file for diagnostic tools/equipment and ensure their excellent working conditions (inventory/ maintenance/ upgrading/ and proper utilization)</li> <li>Recover used warranty parts to Manufacturers, whenever required.</li> <li>Organize Initial Quality Surveys (IQS) with Manufacturers/ Autonomous Cars' Suppliers after the introduction of new models. Issue market product report to Manufacturers/ Autonomous Cars' Supplier, whenever required.</li> <li>Ensure STOP CONCEPT maintained and properly implemented.</li> <li>Ensure workflow efficiency by establishing a system to assign tasks to technicians based on skill and availability.</li> <li>Recruit, train, and supervise technicians, and support staff.</li> <li>Conduct performance evaluations and provide coaching or disciplinary action when needed.</li> <li>Liaise with ALJR to ensure best implementation JMSS-ALJR SLA outcomes</li> <li>Report to management on field performance, risks, and technical developments.</li> </ul> Minimum Qualifications: <ul> <li>Degree in Mechanical/ Automotive Engineering Minimum Experience:</li> <li>8 Years in automotive industry with 2 years managerial experience. Job-Specific Skills:</li> <li>Able to deal with stress, patient, persistent.</li> </ul> Seniority level <ul> <li>Mid-Senior level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Management, Other, and Business Development</li> </ul> Industries <ul> <li>International Trade and Development and Repair and Maintenance</li> </ul>

Technical Field Operations Manager

TIM AEROTRADING DWC LLC

Role SummaryThe Technical &amp; Operations Manager (TOM) serves as the Accountable Manager responsible for ensuring full technical compliance, documentation integrity, component lifecycle control, and MRO vendor quality oversight. This role is critical to the sustainability and expansion of the company&rsquo;s aviation component operations and is central to the evaluation, development, and implementation of the Rotable Exchange Program planned for 2026.The TOM provides strategic and operational leadership across technical, regulatory, and supplier management functions, ensuring compliance with international aviation authority requirements while supporting commercial competitiveness and customer satisfaction.Key ResponsibilitiesTechnical Compliance &amp; Regulatory Oversight<ul><li>Act as the Accountable Manager for all technical and regulatory matters.</li><li>Ensure continuous compliance with GCAA, EASA, FAA, and applicable quality standards including ASA-100 and AS9120.</li><li>Maintain oversight of airworthiness, certification status, and technical records for all components.</li><li>Lead regulatory audits, inspections, approvals, and corrective action processes.</li></ul>Documentation &amp; Quality Management<ul><li>Ensure accuracy, traceability, and integrity of all technical documentation, including but not limited to:</li><li>Certificates of Release to Service (EASA Form 1 / FAA 8130-3)</li><li>Work scopes, maintenance records, and technical files</li><li>Develop, implement, and maintain technical procedures, manuals, and internal controls.</li><li>Monitor and improve quality management systems and compliance frameworks.</li></ul>Component Flow &amp; Rotable Program Management<ul><li>Oversee component flow from induction through repair, certification, storage, and release.</li><li>Lead feasibility assessment, planning, and implementation of the Rotable Exchange Program, ensuring technical viability, cost control, and customer value.</li><li>Collaborate with commercial and logistics teams to optimize turnaround times and inventory utilization.</li></ul>MRO Vendor &amp; Supplier Management<ul><li>Approve, audit, and continuously monitor MRO vendors for quality, performance, and regulatory compliance.</li><li>Manage vendor contracts from a technical and quality perspective.</li></ul><ul><li>Ensure suppliers meet customer, regulatory, and internal technical standards.</li></ul>Strategic &amp; Stakeholder Engagement<ul><li>Provide technical leadership to support sales, leasing, and customer engagements.</li><li>Leverage industry reputation and professional network to strengthen partnerships and competitive positioning.</li><li>Act as a technical authority in discussions with customers, regulators, and strategic partners.</li></ul>Qualifications &amp; ExperienceMandatory Requirements<ul><li>Minimum 10 years of experience in aviation technical management, MRO operations, airline materials engineering, or maintenance planning.</li><li>Demonstrated experience managing and maintaining certifications with GCAA, EASA, FAA, and ASA-100 / AS9120 standards.</li><li>Bachelor&rsquo;s Degree in Aerospace Engineering, Electrical Engineering, or a related aviation discipline.</li></ul>Preferred / Highly Valued<ul><li>EASA Part-66 License (B1 and/or B2)</li><li>Dangerous Goods (DG) certification</li><li>MRO or equivalent aviation technical certification</li></ul>Skills &amp; Competencies<ul><li>Strong analytical and problem-solving skills with the ability to assess technical, operational, and commercial risks.</li><li>High attention to detail with a structured and compliance-driven mindset.</li><li>Proven leadership capability with the ability to influence cross-functional teams.</li><li>Well-established industry reputation and professional network within aviation technical and MRO circles.</li><li>Excellent communication skills, both written and verbal, with the ability to interface confidently with regulators and customers.</li></ul>Key Success Factors<ul><li>Sustained regulatory compliance with zero major audit findings</li><li>Reliable, traceable, and compliant technical documentation</li><li>High-performing MRO vendor base</li><li>Successful launch and operational readiness of the Rotable Exchange Program</li><li>Strong customer confidence and repeat business driven by technical credibility</li></ul>Job Type: Full-timeWork Location: In person

OPERATIONS & TECHNICAL MANAGER

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Lead comprehensive tech roadmap implementations as an Ops SME Tech Program Manager for Amazon's Quick Commerce team, supporting both Regional Distribution Center (RDC) launches and Under the Roof (UTR) feature rollouts across the rapidly expanding MENA network. This role orchestrates complex fulfillment system launches for new RDC sites while simultaneously managing UTR technology implementations and feature deployments across existing operations. Shape the future of quick commerce operations through strategic technical leadership spanning both greenfield RDC launches and brownfield UTR enhancements. 
 
Each RDC launch involves multiple technical configurations across interconnected systems, requiring coordination with cross-functional teams. The PM will support RDC Pre-Launch activities, Launch Execution for bin/bay setup, process path creation &amp; UAT validation. Concurrently, the PM will drive UTR new feature implementations and related UATs for continuous operational improvements. 
 
As an Ops SME Tech Program Manager, you will serve as the technical operations orchestrator across all fulfillment systems, providing operations teams with the expertise and processes needed to achieve operational excellence at scale. This role combines deep operational knowledge with technical program management expertise to drive successful launches and implementations across the MENA region. 
 
DAILY RESPONSIBILITIES: 
 
<ul><li>Learn and use groundbreaking fulfillment technologies across interconnected systems</li><li>Apply advanced technical program management techniques combined with operations SME knowledge to deliver flawless RDC launches and UTR tech roadmap implementations</li><li>Interact with leading engineers and operations experts across global teams</li><li>Partner with cross-functional teams to orchestrate complex launches across pre-launch, execution, and post-launch phases</li><li>Leverage launch experience and operations expertise to provide feedback on technical processes and system integrations</li><li>Drive cross-functional communication during critical launch phases using deep operational knowledge</li><li>Lead projects that improve launch-related processes and stakeholder technical experience</li><li>Create SOPs, technical documentation, and process guides for the operations community</li><li>Work on critical, highly complex technical challenges that span multiple fulfillment systems</li></ul></div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>4+ years of working cross functionally with tech and non-tech teams experience</li><li>3+ years of program or project management experience</li><li>3+ years of delivering cross functional projects experience</li><li>Experience defining program requirements and using data and metrics to determine improvements</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Bachelor's degree in computer science, technology, design</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Ops Tech Program Manager, Quick Commerce

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