technical operations manager

Network Squad

About the Role:We are looking for a Technical Operations / Business Manager to oversee company operations, lead multiple departments, and manage both on-site and overseas teams. The ideal candidate will have strong leadership, technical, and project management skills, ensuring efficient delivery of IT infrastructure projects and smooth day-to-day operations.Key Responsibilities:<ul><li>Manage multiple departments including Network, Support, Cloud, and Projects.</li><li>Ensure compliance with IT standards, cybersecurity policies, and regulatory requirements.</li><li>Oversee company-wide systems, operations, and project delivery locally and overseas.</li><li>Lead and coordinate on-site and remote engineers for timely project completion.</li><li>Collaborate with clients, vendors, and international partners for smooth operations.</li><li>Drive operational efficiency, process improvement, and service excellence.</li><li>Support business growth through strategic planning, innovation, and leadership.</li><li>Monitor company performance, budgets, and KPIs across all departments.</li><li>Plan, execute, and monitor system integration and infrastructure projects.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in IT, Computer Science, Business Administration, or a related field.</li><li>10+ years of experience in IT operations, infrastructure, or project management.</li><li>Proven experience in leading multiple teams and departments across diverse functions.</li><li>Strong knowledge of IT infrastructure, including servers, networks, cloud, and security systems.</li><li>Excellent communication, leadership, and strategic planning skills.</li><li>Experience managing overseas operations or international clients is an advantage.</li><li>Certifications such as PMP, ITIL, or CISSP are preferred.</li><li>Extensive experience with systems integrators and Microsoft/Cisco or other system/network partners, managing complex multi-site infrastructure projects.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you available to start immediately? If not, what is your notice period?</li><li>Where are you located?</li><li>Do you have any disabilities or medical issues that we should be aware of?</li><li>What is your current salary package? </li><li>How many years of experience do you have in IT operations or service management?</li><li>Have you managed one or multiple departments? If yes, which ones and how many staff?</li><li>Have you ever done any business or been involved in any business activities?</li><li>Have you managed clients/customers as a vendor? If yes, what the service was getting delivered to customer and what was your role?</li><li>How many years of experience do you have working with IT distributors or vendors?</li></ul>Work Location: In person

Technical Operations / Business Manager

Abdul Latif Jameel

Responsible for proper implementation of technical service activities by ensuring all field concerns reflected to manufacturers and contributing to overall customer satisfaction by providing timely, precisely and accurately assistance on technical issues. MAJOR ACTIVITIES: Description <ul> <li>Responsible for establishing special diagnostic and calibration bay for autonomous cars as per suppliers' technical instructions and guidelines.</li> <li>Manage new vehicle testing environment</li> <li>Participate in tests and technical activities scheduled with Manufacturers/ Autonomous Cars' Supplier</li> <li>Improve/ maintain smooth system for gathering technical data from field.</li> <li>Communicate/ follow up on top technical problems with Manufacturers/ Autonomous Cars' Supplier</li> <li>Ensure the introduction of high-quality products before being set in operation.</li> <li>Maintain file for diagnostic tools/equipment and ensure their excellent working conditions (inventory/ maintenance/ upgrading/ and proper utilization)</li> <li>Recover used warranty parts to Manufacturers, whenever required.</li> <li>Organize Initial Quality Surveys (IQS) with Manufacturers/ Autonomous Cars' Suppliers after the introduction of new models. Issue market product report to Manufacturers/ Autonomous Cars' Supplier, whenever required.</li> <li>Ensure STOP CONCEPT maintained and properly implemented.</li> <li>Ensure workflow efficiency by establishing a system to assign tasks to technicians based on skill and availability.</li> <li>Recruit, train, and supervise technicians, and support staff.</li> <li>Conduct performance evaluations and provide coaching or disciplinary action when needed.</li> <li>Liaise with ALJR to ensure best implementation JMSS-ALJR SLA outcomes</li> <li>Report to management on field performance, risks, and technical developments.</li> </ul> Minimum Qualifications: <ul> <li>Degree in Mechanical/ Automotive Engineering Minimum Experience:</li> <li>8 Years in automotive industry with 2 years managerial experience. Job-Specific Skills:</li> <li>Able to deal with stress, patient, persistent.</li> </ul> Seniority level <ul> <li>Mid-Senior level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Management, Other, and Business Development</li> </ul> Industries <ul> <li>International Trade and Development and Repair and Maintenance</li> </ul>

Technical Field Operations Manager

Nusr-Et

<div>
 
 
 Who are we?
 
 
 
 
 
 
 We as Nusr-Et, are a culinary empire that crafted the art of dining with its unique blend of exquisite flavors and theatrical presentation. Renowned for its mastery of fine cuts, Nusr-Et has captivated the taste buds of discerning diners worldwide.
 
 
 
 
 
 Nusr-Et boasts an extensive international presence, with around 30 restaurants strategically located in prominent cities across the globe, including Italy, New York, London, Dubai, Istanbul, and Miami. The culinary prowess of Nusr-Et is underscored by making each dining experience a celebration of taste and texture.
 
 
 
 
 
 Nusr-Et reflects a commitment and dedication to excellence. But this is what meets the eye. Do you want to know what goes on behind the scenes in creating such unforgettable culinary journeys? If your answer is yes, then get ready to get a taste of the fine dining world at Nusr-Et.
 
 
 
 
 
 Nusr-Et is actively seeking a talented and dynamic individual to join our team in the capacity of a
 
 Technical Manager.
 
 This exciting opportunity is tailor-made for a high-performing professional who possesses a passion for excellence and a penchant for driving organizational growth. As a key member of our team, the successful candidate will play a pivotal role in shaping the future of our organization.
 
 
 
 
 
 Sounds like you? Then read the job description below and apply now.
 
 
 
 
 
 
 What do we look for?
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Mechanical Engineering or a related field
 </li>
 <li>
 Minimum of 10 years&rsquo; experience in maintenance, repair, infrastructure management, and technical operations within restaurants, hotels, or food production facilities
 </li>
 <li>
 In-depth knowledge of HVAC systems, generators, cooling systems, fire safety, occupational health and safety, sanitary installations, ventilation, and energy management
 </li>
 <li>
 Familiarity with Energy Management and Efficiency practices, as well as Preventive and Corrective Maintenance planning, technical troubleshooting, and problem-solving
 </li>
 <li>
 Strong understanding of local codes and compliance standards
 </li>
 <li>
 Proven experience in vendor and contract management
 </li>
 <li>
 Ability to lead, motivate, and develop a technical team across multiple locations
 </li>
 <li>
 Strong communication skills with both internal teams and external vendors, including non-technical stakeholders
 </li>
 <li>
 High attention to detail
 </li>
 <li>
 Ability to make quick, sound decisions under pressure, particularly during operational emergencies
 </li>
 <li>
 Skilled in conflict resolution and proactive, solution-oriented thinking
 </li>
 <li>
 Excellent time management and prioritization skills
 </li>
 <li>
 Proficient in MS Office; AutoCAD knowledge is a plus
 </li>
 <li>
 Valid driver&rsquo;s license and ability to actively drive a vehicle
 </li>
 </ul>
 
 
 
 
 
 What will you work on?
 
 
 
 
 
 <ul>
 <li>
 Plan and oversee all technical maintenance and repair activities across existing branches to ensure uninterrupted operations
 </li>
 <li>
 Assign tasks to the technical team, monitor their performance, and support their professional development
 </li>
 <li>
 Coordinate with external service providers (e.g., technical maintenance, construction, electrical services) and ensure service quality and compliance with company standards
 </li>
 <li>
 Prepare and implement emergency and fault management plans
 </li>
 <li>
 Prepare and manage the technical department&rsquo;s budget, and track maintenance-related expenses
 </li>
 <li>
 Ensure all technical operations comply with health, safety, and regulatory requirements
 </li>
 <li>
 Oversee the inventory of technical equipment and spare parts, ensuring timely procurement and optimal stock levels
 </li>
 <li>
 Identify and implement improvement opportunities related to energy efficiency and sustainability practices
 </li>
 <li>
 Develop and execute emergency response and fault management plans to minimize downtime and operational risks
 </li>
 <li>
 Evaluate and implement technical systems or automation tools to improve maintenance efficiency
 </li>
 <li>
 Prepare regular reports on maintenance performance and service quality indicators for senior management
 </li>
 </ul>
 
 
 
 
 
 What's in store for you?
 
 
 
 
 
 <ul>
 <li>
 A global working environment and career opportunities
 </li>
 <li>
 Commutation service
 </li>
 <li>
 Meals freshly served from out kitchen
 </li>
 <li>
 An in-house gym
 </li>
 <li>
 Coffee and Tea Corner always open for your little breaks
 </li>
 <li>
 Special discounts on your favorite d.ream restaurants and retail brands
 </li>
 <li>
 Brand new technical equipment
 </li>
 <li>
 Participation in regularly-held Do&gbreve;u&scedil; corporate games
 </li>
 <li>
 Stylish office setting that promotes a positive and vibrant atmosphere
 </li>
 <li>
 Opportunity to become a part of the ever-popular Nusr-Et aka SaltBae family
 </li>
 </ul>
 
 
</div>

Technical Manager

Apollo Information Systems

<div>About Apollo

Apollo Information Systems operates through two related but distinct businesses: Apollo, a cybersecurity services company and value-added reseller (VAR), and iCOUNTER, a predictive cyber risk intelligence business. We are a dynamic and fast-growing company that recently secured a series A investment, led by Syn Ventures, for our expansion. 


Apollo works with clients to cost effectively elevate their cybersecurity posture. We offer comprehensive cybersecurity capabilities across three pillars: Plan (assessments, strategy, vCISO services), Build (implementation, architecture, training), and Run (24/7 SOC operations, managed detection and response, our Apollo Unified Cyber Platform, and more). Our primary markets include state agencies, counties, large cities, and higher education institutions, with a growing 

Our Culture

We are growing rapidly and have significant expansion plans and growth capital. We foster a collaborative environment where deep cybersecurity expertise meets business acumen, enabling our professionals to solve complex security challenges while building lasting client partnerships. We pride ourselves on our integrity and ethics. You&rsquo;ll find smart, professional, mission-driven, hardworking, genuinely kind and good colleagues here. 


We primarily work remotely but have hubs in Denver and Dallas. 

Position Overview:

Apollo is seeking a Technical Operations Manager to lead the architecture, integration, and management of all technology platforms that enable our internal operations and customer service delivery. This role is responsible for the complete technology ecosystem&mdash;spanning infrastructure, applications, and service platforms &mdash;and for ensuring that Apollo&rsquo;s Professional Services (PS) and Managed Security Services (MSSP) technologies operate seamlessly and deliver excellence every time. 
The Technical Operations Manager is both an Operational strategist (70%) and a hands-on I.T. Manager (30%). Someone who understands complex systems, drives unification across tools, and ensures every platform contributes to an efficient, reliable, and consistent customer experience. 
Key Responsibilities:
<ul>
<li>Oversee and maintain all core IT systems including Microsoft 365, Entra ID, Azure, and AWS environments.</li>
</ul><ul><li>Manage security, performance, scalability, and integration across Apollo&rsquo;s operational and service delivery platforms.</li>
</ul><ul><li>Define and maintain architecture standards ensuring high availability, security, and efficiency across all systems.</li>
<li>Develop automation and integration strategies to unify disparate systems into a single, cohesive service delivery platform.</li>
<li>Own and manage all technologies that power Apollo&rsquo;s PS and MSSP services, including:</li>
</ul><ul><li><div><ul><li>Security and Service Platforms: Guardz, Stellar Cyber, Horizon3ai, Command Zero, Orca, Auvik, Cytex, Tenable, Sevco, RunZero, Blindspot (Setup and Event), Duo, Exabeam, Exabeam TOG, SentinelOne, Ping Castle, Phishing Box, Kape, SpyCloud, and V3 Security (Minerva).</li>
</ul></div></li></ul><ul><li>Overhead and Enablement Tools:</li>
</ul><ul><li><div><ul><li>Pager Duty, Apollo Answering System, Jira, Pluralsight, Cybrary, SendGrid, Cloud Coach, and Service Cloud.</li>
</ul></div></li></ul><ul><li>Centralizing and integrating toolsets to streamline visibility, response, and analytics across service lines.</li>
<li>Managing vendor relationships, licensing, renewals, and optimization across all tools.</li>
<li>Collaborating with security, engineering, and delivery teams to align tool capabilities with operational requirements.</li>
<li>Lead end-user support, help desk operations, and device management for all Apollo personnel.</li>
<li>Work with Apollo SOC to ensure reliable and secure endpoint management, identity management, and remote support operations.</li>
<li>Maintain business continuity through robust backup, recovery, and redundancy strategies.</li>
<li>Design and implement workflows that unify data and process flow across all systems and platforms.</li>
<li>Partner with service delivery leaders to translate operational needs into platform solutions.</li>
<li>Define standards, policies, and documentation for system management, configuration, and change control.</li>
<li>Ensure alignment with compliance requirements (including CJIS, SOC 2).</li>
</ul><ul><li>Champion a culture of operational excellence, collaboration, and innovation.</li></ul> 


Qualifications

Required
<ul>
<li>7+ years of experience managing IT operations, cloud infrastructure, and platform integration.</li>
</ul><ul><li>Deep hands-on expertise in M365, Entra ID, Azure, and AWS ecosystems.</li>
</ul><ul><li>Proven experience managing complex environments across multiple cybersecurity and IT platforms.</li>
</ul><ul><li>Strong understanding of MSSP or professional services delivery operations.</li>
</ul><ul><li>Experience with automation, APIs, and workflow integrations (e.g., Power Automate, Service Cloud, Jira).</li>
</ul><ul><li>Excellent leadership, communication, and problem-solving skills.</li>
</ul><ul><li>Strong vendor management, budgeting, and technical project management capabilities.</li></ul> 


Expectations:

By 3 months
<ul>
<li>Be familiar with tech stack and own IT support and provisioning</li>
</ul><ul><li>Make recommendations to cross functional teams and begin to implement automations and change management</li>
</ul>
Within 6 months
<ul>
<li>Provide Reliable, efficient, and secure infrastructure that supports every team member.</li>
</ul><ul><li>Measurable improvement in delivery efficiency, service visibility, and customer experience.</li>
</ul><ul><li>Have a deep understand of environment and continue to make improvements to systems</li>
</ul>
At 1 year
<ul>
<li>Assist with Unified service delivery platform with seamless integration across PS and MSSP tools.</li>
</ul><ul><li>Responsible for development and implementation of company wide AI strategy and policy</li>
</ul><ul><li>Ensure consistent, predictable operations that enable Apollo to deliver with excellence 100% of the time.</li></ul> 


Company Values

We have created a fantastic corporate culture &ndash; our values drive our behaviors. Here are the expectations: 
<ul>
<li>Passion for cybersecurity and a commitment to maintaining the highest standards of security.</li>
</ul><ul><li>Eagerness to learn and stay current with evolving cybersecurity trends.</li>
</ul><ul><li>Strong attention to detail and the ability to work under pressure.</li>
</ul><ul><li>Ability to work collaboratively in a fast-paced, team-oriented environment.</li>
</ul><ul><li>Integrity is paramount; honesty is a core value at Apollo.</li></ul> 


Apollo/iCOUNTER is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Apollo/iCOUNTER provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans&rsquo; Readjustment Assistance Act.</div>

IT Operations Manager

Nokia

<div>
 
 Job Description
 
 
 
 As an E2E Technical Manager, you will provide technical oversight and operational management across the customer&rsquo;s entire network infrastructure. You&rsquo;ll work closely with Local L2/Subject matter Expert, and Local and remote NOC teams, and multi-vendor partners to ensure high service availability and end-to-end performance.
 
 
 You&rsquo;ll play a pivotal role in incident and problem management, preventive care, automation, and service optimization, ensuring smooth network operations and superior customer experience.
 
 
 
 How You Will Contribute And What You Will Learn
 
 
 
 <ul>
 <li>
 End-to-End Technical Operations Leadership: Lead and manage E2E technical operations across Core, RAN, Transport, and IP domains, ensuring SLA and KPI compliance for availability, performance, and service quality. Drive incident, fault, problem, and change management with a focus on Root Cause Analysis (RCA), resolution, and preventive actions, while enforcing and updating Managed Services (MS) processes.
 </li>
 <li>
 Advanced Technical Support &amp; Escalation: Provide 2nd level support for all escalated incidents by analyzing faults, troubleshooting, and leveraging existing knowledge. Initiate and manage escalations to vendor L3 support, serving as the primary technical authority and escalation point for managed services projects.
 </li>
 <li>
 Operational Continuity &amp; Performance Optimization: Ensure 24x7 operational continuity, proactive fault prevention, and continuous performance optimization. Lead technical audits, service improvement plans, and ongoing optimization initiatives to enhance service delivery.
 </li>
 <li>
 Multi-Vendor Network Integration &amp; Design Assurance: Oversee the integration, upgrades, and lifecycle management of multi-vendor network elements. Review and validate network designs, configurations, and operational readiness to ensure robust and efficient systems.
 </li>
 <li>
 Project Lifecycle Support &amp; Operational Handover: Support the Project Execution Owner in rollout, migration, and transition-to-operations activities. Manage E2E testing, acceptance, and seamless handover of projects to operations teams.
 </li>
 <li>
 Automation, AI, and Service Modernization
 </li>
 <li>
 Key Stakeholder Liaison &amp; Cross-Functional Coordination: Act as the single point of technical contact between Nokia, customers, and third-party vendors. Coordinate cross-functional and multi-vendor teams to ensure cohesive operations and support contract compliance, escalation management, and governance reporting.
 </li>
 <li>
 Performance Reporting &amp; Analysis: Prepare and present comprehensive KPI dashboards, RCA summaries, and performance reports to both internal and customer stakeholders. Provide daily, weekly, and monthly reports to the Network Operations Center (NOC) for management and customer teams.
 </li>
 <li>
 Managed Services Process Evolution: Drive continuous process improvement initiatives and actively contribute to the evolution and enhancement of Nokia&rsquo;s Managed Services delivery framework.
 </li>
 <li>
 Team Development &amp; Culture of Excellence: Mentor technical teams, fostering knowledge sharing, skill development, and accountability. Cultivate a culture of service excellence, innovation, and proactive problem-solving across the organization.
 
 
 </li>
 </ul>
 
 Key Skills And Experience
 
 
 
 
 You have:
 
 
 
 <ul>
 <li>
 10+ years of experience in telecom operations or technical management, preferably within a Managed Services environment.
 </li>
 <li>
 Degree(s)/Major(s): Masters/Bachelors Computer Science/ Electrical/ Telecom/ Computer Engineering.
 </li>
 <li>
 Proven experience leading multi-domain (RAN/Core/Transport/OSS) operations and service assurance.
 </li>
 <li>
 Strong understanding of network architecture, fault management, and performance optimization.
 </li>
 <li>
 Excellent communication and leadership skills for cross-functional collaboration.
 </li>
 <li>
 Deep familiarity with ITIL, SLA management, and service delivery frameworks.
 
 
 </li>
 </ul>
 
 It would be nice if you also had:
 
 
 
 <ul>
 <li>
 Certifications such as PMP, ITIL, or Agile.
 </li>
 <li>
 Hands-on experience in multi-vendor environments and integration challenges.
 </li>
 <li>
 Working knowledge of automation tools, OSS systems, and data analytics platforms.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 
 Come create the technology that helps the world act together
 
 
 
 Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people&rsquo;s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
 
 
 We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
 
 
 
 What we offer
 
 
 
 Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
 
 
 
 Nokia is committed to inclusion and is an equal opportunity employer
 
 
 
 Nokia has received the following recognitions for its commitment to inclusion &amp; equality:
 
 
 <ul>
 <li>
 One of the World&rsquo;s Most Ethical Companies by Ethisphere
 </li>
 <li>
 Gender-Equality Index by Bloomberg
 </li>
 <li>
 Workplace Pride Global Benchmark
 
 
 </li>
 </ul>
 At Nokia, we act inclusively and respect the uniqueness of people. Nokia&rsquo;s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
 
 
 We are committed to a culture of inclusion built upon our core value of respect.
 
 
 Join us and be part of a company where you will feel included and empowered to succeed.
</div>

End to end Technical Manager

The Emirates Group

A Technical Manager - Datacenter Facilities you will manage the technical lifecycle of the relevant technologies and services under the technical manager responsibilities. Design, engineer, plan, implement, operate and support each technology, ensuring they meet business requirements and comply with corporate policy and standards. Provide documented operational processes and procedures for 1st and 2nd level operational support groups, as well as act as a centre of excellence and 3rd level support for the respective technologies. Ensure the respective technologies have optimum capacity and availability to meet the existing and future needs of the business. Manage and minimize risks within the respective technologies.
In this role, you will:
<ul>
 <li>Define KPIs for the teams in line with departmental goals and objectives. Consistently meet or exceed agreed KPIS. Ensure all communications, reports and updates are accurate and consistently delivered in a timely manner.</li>
 <li>Ensure technologies comply with corporate security policies and procedures and all audit observations, risks and/or exceptions are identified and positively managed. Ensure all security and other operating system patches are promptly identified, reviewed, and assessed for their impact on the relevant environment and accordingly implemented on the relevant technologies.</li>
 <li>Responsible for providing 3rd level support for the relevant technology environment to the Incident and the Problem Management teams ensuring efficient root cause analysis is provided and avoiding reoccurrence of incidents.</li>
 <li>Collaborate closely with all IT teams to deliver products and services that contribute to the organization growth.</li>
 <li>Responsible for setting clear and consistent performance objectives, implementing performance management and development plans to ensure standards of performance and productivity are achieved and maintained enabling a high performance culture. Manage the technical expertise within the team so that resources are appropriately and effectively allocated. Assign suitably qualified resources to projects to support the ongoing IT work programme.</li>
 <li>Identify and develop needed products or services by creating Business Cases, conducting RFTs and coordinating with various stakeholders inside IT as well as other departments.</li>
 <li>Develop and effectively manage the team and technology budgets. Manage total cost of ownership of products and services within the respective technologies ensuring costs are identified, defined and reported, to enable businesses to make informed financial decisions, positively contribute to the process of cost control and provide financial transparency.</li>
 <li>Work closely with teams responsible for vendor management and vendor contract negotiations, to ensure SLAs are monitored and managed and contracts are seen to be value for money.</li>
 <li>Provide technical consultancy and guidance to the team members and technical manager of other technologies, enterprise architects, and project teams. Providing technical expertise to the enterprise architecture team for defining architecture strategy and standards and design the relevant technologies accordingly.</li>
 <li>Identify areas of improvement in existing technologies including end of life technology replacement and evaluation of new relevant technologies within the relevant environment in accordance with industry trends. Drive projects through assigned project managers.</li>
</ul>

Technical Manager - Datacenter Facilities

W Group Holding

<div><h4 class="jobSectionHeader">Job Scope</h4>
The Technical Operations Director will lead the end-to-end technical operations of Hypermedia&rsquo;s Digital Operations Department, overseeing Ad Operations, Campaign Management, and Support &amp; Maintenance teams. This role bridges the gap between technology and business, driving operational excellence, system integration, and digital transformation across the organization.
The ideal candidate combines a strong IT and AdTech background with proven leadership in media and advertising operations. They will set up processes, workflows, and systems that enable scalability, accuracy, and efficiency, including the implementation and integration of CRM and AdOps tools across departments.<h4 class="jobSectionHeader">
Key Responsibilities</h4><h4 class="jobSectionHeader">
1. Digital Operations &amp; Transformation</h4><ul><li>
Define and execute a digital transformation roadmap aligned with Hypermedia&rsquo;s business goals.</li><li>
Lead system and workflow automation initiatives across AdOps, campaign delivery, and technical support.</li><li>
Evaluate and integrate CRM, CMS, and AdOps systems with existing infrastructure for seamless data flow.</li><li>
Oversee process standardization, documentation, and continuous improvement to enhance performance and collaboration.</li><li>
Manage RFPs and technical assessments for new digital and media technology solutions.</li></ul><h4 class="jobSectionHeader">
2. AdOps, Campaign, and Support Management</h4><ul><li>
Oversee all Ad Operations and campaign delivery functions, ensuring flawless execution and reporting.</li><li>
Lead the support and maintenance teams, ensuring high system uptime and swift issue resolution.</li><li>
Establish KPIs, SLAs, and quality benchmarks for campaign performance, system health, and support response.</li><li>
Collaborate with business, sales, and content teams to align operational capabilities with client objectives.</li></ul><h4 class="jobSectionHeader">
3. Technology &amp; Product Leadership</h4><ul><li>
Translate business requirements into functional and technical specifications.</li><li>
Own the lifecycle of internal tools, from design and development to deployment and maintenance.</li><li>
Evaluate existing tools and platforms, deciding whether to rebuild, integrate, or replace.</li><li>
Ensure scalability, security, and interoperability of all technology solutions.</li><li>
Supervise data infrastructure and architecture, ensuring robust analytics and insight generation.</li></ul><h4 class="jobSectionHeader">
4. Team Leadership &amp; Collaboration</h4><ul><li>
Manage, mentor, and grow a multi-disciplinary technical operations team across AdOps, IT, and engineering.</li><li>
Promote a culture of collaboration, accountability, and innovation.</li><li>
Build cross-department alignment (Sales, Operations, Content, Finance) to ensure clear communication between technical and non-technical stakeholders.</li><li>
Serve as the bridge between technical execution and business strategy, ensuring clarity and shared understanding.</li></ul><h4 class="jobSectionHeader">
5. Infrastructure, Integration &amp; Security</h4><ul><li>
Oversee system performance, cloud deployments (AWS/Azure), and cybersecurity.</li><li>
Define governance standards, IT policies, and data protection frameworks.</li><li>
Ensure secure and efficient integrations across systems and platforms.</li><li>
Maintain high availability and disaster recovery readiness across all digital systems.</li></ul><h4 class="jobSectionHeader">
6. Innovation &amp; Automation</h4><ul><li>
Drive initiatives that enhance efficiency through AI, automation, and data-driven decision-making.</li><li>
Champion the adoption of Agile and DevOps practices to improve delivery timelines and collaboration.</li><li>
Identify opportunities to enhance campaign efficiency and revenue optimization through automation and better tooling.</li></ul><h4 class="jobSectionHeader">
Required Technical Skills</h4><ul><li>
10&ndash;15 years of experience in IT management, Ad Operations, and digital product or systems development.</li><li>
Strong understanding of AdTech ecosystems, campaign trafficking, DSPs, SSPs, and programmatic workflows.</li><li>
Proven experience with CRM systems, workflow automation, and system integrations (API-based).</li><li>
Hands-on knowledge of cloud infrastructure (AWS/Azure), DevOps tools, and security frameworks.</li><li>
Strong grasp of data architecture, reporting, and performance analytics.</li><li>
Experience managing digital transformation projects within a media or advertising environment.</li></ul><h4 class="jobSectionHeader">
Essential Soft Skills</h4><ul><li>
Leadership: Ability to inspire, coach, and lead diverse technical teams.</li><li>
Communication: Fluent in both &ldquo;business&rdquo; and &ldquo;tech&rdquo; language; translating complexity into clarity.</li><li>
Strategic Thinking: Ability to balance operational execution with long-term digital strategy.</li><li>
Problem-Solving: Strong analytical mindset with a focus on continuous improvement.</li><li>
Stakeholder Management: Skilled in aligning cross-functional teams and managing expectations.</li><li>
Adaptability: Comfortable navigating ambiguity in a fast-evolving digital landscape.</li></ul><h4 class="jobSectionHeader">
About us</h4>
We're not just a workplace; we're a hub of excitement, fun, and challenges, tailor-made for visionary thinkers and top-notch achievers. This is the perfect moment to become a part of our team, as we're on the cusp of rapid growth, especially in the ever-evolving tech media landscape. 
 
With our headquarters situated in Dubai, Abu Dhabi, and an office in Beirut, we're expanding rapidly and looking for individuals who thrive in a fast-paced environment. We're on the lookout for those who can propel us forward by embracing technology and contributing to our efficiency. We're not interested in those stuck in old-fashioned ways; we want innovators who bring a growth mindset, are eager to learn, and are ready to apply their knowledge to propel us forward. 
 
Join us if you're passionate about making a difference, enhancing efficiency, and embracing technology. We're on the lookout for individuals who can seamlessly absorb new information and transform challenges into efficient solutions. It's not just a job; it's an invitation to be part of a cutting-edge team shaping the future of tech media. 
 
W Group l Hypermedia l DXTA l AiOO Tech</div>

Technical Operations Director

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