technical operations specialist

LUCI Systems, LLC

Company Overview LUCI is the logical and elegant way to integrate, automate and operate real-time media (IPTV, Audio, LED Media Servers etc) and 3rd party platforms within an organization, visualized through a simple web interface. Using our complete, vertically integrated services team in-house allows for a drastic reduction of hardware, software and infrastructure complexities. LUCI removes the reliance on specialists, increases operational efficiencies and defines the technology strategy for our clients future. LUCI was founded in 2019, our office is based in Las Vegas, NV.As a Technical Operations Support Specialist, you will play a key role in the success of our installations and ongoing maintenance processes. You will be working with a dockerized tech stack running on Linux, with applications including Next.js, Node.js, C# .NET, redis, SQLite3, and Elixir. This position requires a combination of technical expertise, customer interaction skills, and collaborative troubleshooting abilities.Additional Note: Although this role is primarily software deployment and support related, we also welcome candidates with backgrounds in IT, Networking, DevOps, or Information Security who would like to expand on their skillset. Your experience in these fields can bring valuable perspectives to our technical operations and support processes.Responsibilities<ul><li>Client Installations: Deploy our software platform remotely at client sites. This includes setting up and configuring software applications within our technology stack.</li><li>Maintenance and Support: Provide ongoing support for existing installations, ensuring the smooth operation of the systems we manage. Troubleshoot and resolve technical issues promptly, upgrade when sensible.</li><li>Collaborative Troubleshooting: Work closely with the development and engineering teams to diagnose and resolve complex technical issues. Provide detailed feedback to contribute to product improvements.</li><li>Documentation: Create and update documentation for installation procedures, troubleshooting guides, and best practices. Ensure knowledge is shared effectively within the team.</li><li>Process Improvement: Identify opportunities for process improvement in installation and maintenance workflows. Contribute to the development of standardized procedures.</li><li>Customer Interactions: Maintain positive and effective communication with clients. Gather requirements, address concerns, and provide training as needed. Build and maintain strong client relationships.</li></ul>Qualifications<ul><li>Experience with Ubuntu, NIX, RHEL based systems and Dockerized applications.</li><li>Familiarity with Next.js, Node.js, C# .NET, redis, SQLite3, and Elixir.</li><li>Strong troubleshooting skills and the ability to solve complex technical problems.</li><li>Excellent customer service and communication skills.</li><li>Previous experience in a customer-facing role is a plus.</li><li>Proven ability to work collaboratively within a team.</li><li>Detail-oriented with a commitment to producing high-quality work.</li><li>AI Integration skills preferred</li></ul>Education and Experience Previous experience in operations or technical support roles is preferred.Bachelor's degree in a relevant field or equivalent work experience.We value diverse technical backgrounds as adjacent expertise can complement our team's skill set and contribute to the robustness of our technical operations. We are looking for candidates with experience in IT, Networking, DevOps, or InfoSec that may find their skills particularly valuable in areas such as system integration, network optimization, automation of deployment processes, or enhancing security measures within our installations.Benefits You&rsquo;ll closely collaborate with our team based in Las Vegas and clients across the US. Our flexible approach, internal comms, and tech stack promote collaboration, communication, and camaraderie!<ul><li>Competitive compensation</li><li>Comprehensive medical, dental, vision, life, long-term disability and pet insurance.</li><li>2 weeks Mandatory Flexible time off, 2 weeks combined holiday</li><li>401(K) plan with company match</li></ul>If you are excited about the intersection of the latest development stacks, audio-visual technology, operations support, and customer interaction, we want to hear from you! Please submit your resume and cover letter detailing your relevant experience!Job Type: Full-timePay: $60,000.00 - $80,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Compensation Package:<ul><li>Holiday pay</li><li>Yearly bonus</li></ul>Work Location: In person

Technical Operations Specialist

Entrega

<div>
 View All Jobs
 
 
 
 About Entrega
 
 
 
 Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. We design, develop, and operationalize technology-enabled solutions through a high-performance services model built to elevate client experience and deliver measurable business value.
 
 
 Our work spans technology, digital, and business solutions delivery. We operate using a structured service delivery model designed to balance client relationships, delivery accountability, project execution, and production capacity management. Strong leadership across these areas is essential to delivering consistently high outcomes for our clients.
 
 
 
 Job Position Summary:
 
 
 
 The Technical Operations Support Specialist serves as the first point of contact for the IT help desk, supporting end users with technical incidents and service requests. This role is responsible for diagnosing and resolving Level 1 issues within established service levels and providing day-to-day deskside and remote end-user support.
 
 
 The Specialist documents all interactions in the ticketing system, performs initial troubleshooting, and escalates unresolved or complex issues to Level 2 support with appropriate detail. This role also executes assigned operational tasks and contributes to maintaining a high level of service quality and user satisfaction.
 
 
 
 Responsibilities and Duties:
 
 
 
 <ul>
 <li>
 Issue Resolution - Field technical incidents and requests, and prioritize, schedule, and escalate problems, when applicable, to the appropriate level technician to resolve the issue in a timely fashion. Use diagnostic utility tools to aid in troubleshooting issues. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Create self-help knowledge articles that help end users fix problems. All fixes are tested to ensure the issue is resolved, along with signoff from the requester. The issues are documented in work instructions to efficiently support recurring or similar issues.
 </li>
 <li>
 Deskside Support - Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications to ensure end users have the software and hardware support needed to optimize their tasks.
 </li>
 <li>
 Vulnerability Remediation &ndash; Working with the cybersecurity team and automated tools, assists in the remediation of identified desktop vulnerabilities to ensure security compliance.
 </li>
 <li>
 Equipment Maintenance - Identify and learn approved software and hardware used by the organization to support end users. Perform preventive maintenance, including checking and cleaning workstations, printers, and peripherals, to ensure Entrega has well-maintained equipment for end users.
 </li>
 <li>
 Help Desk Documentation - Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution, and evaluate current operational processes and recommend improvements to streamline the process.
 </li>
 <li>
 Employee Onboarding and Offboarding &ndash; Supports the employee onboarding and offboarding experience, including creating and deactivating user IDs, deploying and retrieving laptops, and conducting technology and security onboarding.
 </li>
 <li>
 Additional Responsibilities - Perform other tasks and duties as required to support and contribute to the overall success of the organization.
 
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Ability to work independently as well as in a team environment.
 </li>
 <li>
 Capable of managing multiple tasks and projects simultaneously.
 </li>
 <li>
 Comfortable working under pressure or strict deadlines.
 </li>
 <li>
 Demonstrated ability to solve problems and formulate recommendations.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Exceptional attention to detail.
 </li>
 <li>
 Outstanding writing and analytical-thinking skills.
 </li>
 <li>
 Ability to clearly document work procedures.
 </li>
 <li>
 Passion for learning and personal growth, specifically when it comes to technology.
 </li>
 <li>
 Possess organizational and prioritization skills.
 </li>
 <li>
 Self-starter with a high degree of integrity and professionalism.
 </li>
 <li>
 Willingness to work full-time onsite at Entrega&rsquo;s Michigan office.
 
 
 
 
 </li>
 </ul>
 
 Education and Experience:
 
 
 
 <ul>
 <li>
 2+ years of deskside and laptop support, as well as IT hardware troubleshooting experience required.
 </li>
 <li>
 Associate&rsquo;s degree in Computer Science or a related technical field preferred.
 </li>
 <li>
 High level of proficiency with Windows 11.
 </li>
 <li>
 Experience with Microsoft Active Directory, Azure Active Directory, and Microsoft Entra ID.
 </li>
 <li>
 Mac OS proficiency.
 </li>
 <li>
 Unix/Ubuntu familiarity.
 </li>
 <li>
 Familiarity with Cisco and Meraki Firewalls a plus.
 </li>
 <li>
 Certifications preferred (Microsoft, ITIL Foundations).
 </li>
 <li>
 High level of proficiency with the Microsoft Office suite.
 </li>
 <li>
 Excellent customer service and communication skills.
 </li>
 <li>
 Professional, helpful demeanor and attitude.
 
 
 </li>
 </ul>
 
 Compensation &amp; Benefits
 
 
 
 This role offers a competitive base salary aligned to experience and scope. Where applicable, employees may be eligible to participate in performance-based incentive programs aligned to organizational and individual results.
 
 
 We offer a comprehensive benefits package including medical, dental, and vision coverage, 401(k), paid time off, and additional benefits designed to support our employees&rsquo; well-being.
 
 
 
 Equal Employment Opportunity
 
 
 
 Entrega is an Equal Opportunity Employer. Entrega does not discriminate in employment opportunities or practices because of race, any trait historically associated with race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, veteran status, height, weight, disability, genetic information or any other characteristic protected under state or federal law.
</div>

Technical Operations Support Specialist

ENTREGA

<div><div>View All Jobs</div>
About Entrega

Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. We design, develop, and operationalize technology-enabled solutions through a high-performance services model built to elevate client experience and deliver measurable business value.

Our work spans technology, digital, and business solutions delivery. We operate using a structured service delivery model designed to balance client relationships, delivery accountability, project execution, and production capacity management. Strong leadership across these areas is essential to delivering consistently high outcomes for our clients. 


Job Position Summary:

The Technical Operations Support Specialist serves as the first point of contact for the IT help desk, supporting end users with technical incidents and service requests. This role is responsible for diagnosing and resolving Level 1 issues within established service levels and providing day-to-day deskside and remote end-user support.

The Specialist documents all interactions in the ticketing system, performs initial troubleshooting, and escalates unresolved or complex issues to Level 2 support with appropriate detail. This role also executes assigned operational tasks and contributes to maintaining a high level of service quality and user satisfaction. 


Responsibilities and Duties:
<ul>
<li>Issue Resolution - Field technical incidents and requests, and prioritize, schedule, and escalate problems, when applicable, to the appropriate level technician to resolve the issue in a timely fashion. Use diagnostic utility tools to aid in troubleshooting issues. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Create self-help knowledge articles that help end users fix problems. All fixes are tested to ensure the issue is resolved, along with signoff from the requester. The issues are documented in work instructions to efficiently support recurring or similar issues.</li>
<li>Deskside Support - Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications to ensure end users have the software and hardware support needed to optimize their tasks.</li>
<li>Vulnerability Remediation &ndash; Working with the cybersecurity team and automated tools, assists in the remediation of identified desktop vulnerabilities to ensure security compliance.</li>
<li>Equipment Maintenance - Identify and learn approved software and hardware used by the organization to support end users. Perform preventive maintenance, including checking and cleaning workstations, printers, and peripherals, to ensure Entrega has well-maintained equipment for end users.</li>
<li>Help Desk Documentation - Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution, and evaluate current operational processes and recommend improvements to streamline the process.</li>
<li>Employee Onboarding and Offboarding &ndash; Supports the employee onboarding and offboarding experience, including creating and deactivating user IDs, deploying and retrieving laptops, and conducting technology and security onboarding.</li>
<li>Additional Responsibilities - Perform other tasks and duties as required to support and contribute to the overall success of the organization.</li></ul> 


Qualifications:
<ul>
<li>Ability to work independently as well as in a team environment.</li>
<li>Capable of managing multiple tasks and projects simultaneously.</li>
<li>Comfortable working under pressure or strict deadlines.</li>
<li>Demonstrated ability to solve problems and formulate recommendations.</li>
<li>Excellent communication skills.</li>
<li>Exceptional attention to detail.</li>
<li>Outstanding writing and analytical-thinking skills.</li>
<li>Ability to clearly document work procedures.</li>
<li>Passion for learning and personal growth, specifically when it comes to technology.</li>
<li>Possess organizational and prioritization skills.</li>
<li>Self-starter with a high degree of integrity and professionalism.</li>
<li>Willingness to work full-time onsite at Entrega's Michigan office.</li></ul> 


Education and Experience:
<ul>
<li>2+ years of deskside and laptop support, as well as IT hardware troubleshooting experience required.</li>
<li>Associate's degree in Computer Science or a related technical field preferred.</li>
<li>High level of proficiency with Windows 11.</li>
<li>Experience with Microsoft Active Directory, Azure Active Directory, and Microsoft Entra ID.</li>
<li>Mac OS proficiency.</li>
<li>Unix/Ubuntu familiarity.</li>
<li>Familiarity with Cisco and Meraki Firewalls a plus.</li>
<li>Certifications preferred (Microsoft, ITIL Foundations).</li>
<li>High level of proficiency with the Microsoft Office suite.</li>
<li>Excellent customer service and communication skills.</li>
<li>Professional, helpful demeanor and attitude.</li></ul> 


Compensation &amp; Benefits 
This role offers a competitive base salary aligned to experience and scope. Where applicable, employees may be eligible to participate in performance-based incentive programs aligned to organizational and individual results.

We offer a comprehensive benefits package including medical, dental, and vision coverage, 401(k), paid time off, and additional benefits designed to support our employees' well-being. 


Equal Employment Opportunity 
Entrega is an Equal Opportunity Employer. Entrega does not discriminate in employment opportunities or practices because of race, any trait historically associated with race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, veteran status, height, weight, disability, genetic information or any other characteristic protected under state or federal law.</div>

H&R Block

<div>Our Company: We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It&rsquo;s an exciting time to be a part of H&amp;R Block! What you'll do...:
<div>As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&amp;R Block&rsquo;s tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season.</div><div> 
Day to day, you&rsquo;ll&hellip;</div><div><ul><li>
Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages</li><li>
Deliver supplies and materials to and from tax office locations in a timely and organized manner</li><li>
Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards</li><li>
Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operations Coordinator and Operations Technology Analyst</li><li>
Maintain an inventory of district resources</li><li>
Track and control hot spare computer equipment in the district</li><li>
Document hardware problems and their resolution within the ticketing system</li><li>
Maintain up-to-date technical knowledge of the department&rsquo;s supported products and systems</li><li>
Participate in all required training relevant to the position and perform other duties as assigned
</li></ul></div>What you'll bring to the team...: Education:<ul><li>
High school diploma or equivalent</li></ul>
Work Experience:<ul><li>
55 lbs ; must have ability to lift items up to this weight</li><li>
Ability to follow direction</li><li>
Ability to work independently with minimal supervision</li><li>
Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware</li><li>
Demonstrated decision making, analytical, and problem-solving skills</li><li>
Demonstrated organization, prioritization, and project coordination skills</li><li>
Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates</li><li>
Effective time management and organization skills with the ability to handle multiple priorities</li><li>
Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools</li><li>
Must have reliable transportation to travel between office locations as required</li></ul>
Why work for us: Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You&rsquo;ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. 
 
Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. 
 
Equal Opportunity Employer: H&amp;R Block does not tolerate discrimination based on a person&rsquo;s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.</div>

Operations Technical Specialist

Neurocrine Biosciences

<div><h2 class="jobSectionHeader">Who We Are:</h2>
At Neurocrine Biosciences, we pride ourselves on having a strong, inclusive, and positive culture based on our shared purpose and values. We know what it takes to be great, and we are as passionate about our people as we are about our purpose - to relieve suffering for people with great needs.
<h2 class="jobSectionHeader">What We Do:</h2>
Neurocrine Biosciences is a leading neuroscience-focused, biopharmaceutical company with a simple purpose: to relieve suffering for people with great needs. We are dedicated to discovering and developing life-changing treatments for patients with under-addressed neurological, neuroendocrine and neuropsychiatric disorders. The company's diverse portfolio includes FDA-approved treatments for tardive dyskinesia, chorea associated with Huntington's disease, classic congenital adrenal hyperplasia, endometriosis* and uterine fibroids,* as well as a robust pipeline including multiple compounds in mid- to late-phase clinical development across our core therapeutic areas. For three decades, we have applied our unique insight into neuroscience and the interconnections between brain and body systems to treat complex conditions. We relentlessly pursue medicines to ease the burden of debilitating diseases and disorders because you deserve brave science. For more information, visit neurocrine.com, and follow the company on LinkedIn, X and Facebook. (*in collaboration with AbbVie)<h2 class="jobSectionHeader">
About the Role:</h2>
The Senior Specialist, External Development &ndash; API supports the management, coordination, and performance oversight of external suppliers within the Technical Operations organization. This role contributes to the execution of supplier strategies across a global network of CMOs, CDMOs, raw material suppliers, and service providers supporting development, manufacturing, testing, and supply activities. 
 
The Senior Specialist partners cross-functionally with API Development, Pharmaceutical Development, and Quality, to ensure external partners are effectively engaged, aligned with program needs, and operating in accordance with technical, quality, and business requirements. This individual plays a key role in day-to-day supplier management, issue resolution, and execution of outsourcing strategies. 
.
_<h2 class="jobSectionHeader">
Your Contributions (include, but are not limited to):</h2>
External Supplier Management &amp; Governance<ul><li>
Support execution of supplier management strategies across Technical Operations</li><li>
Participate in supplier governance activities, including routine business/development reviews, performance tracking, and communication frameworks</li><li>
Ensure alignment of external suppliers with program timelines, technical requirements, and supply needs</li><li>
Serve as a primary or supporting point of contact for assigned external suppliers</li><li>
Maintain effective working relationships with external partners to support program execution</li></ul>
Manufacturing Strategy &amp; Execution<ul><li>
Contribute to implementation of external manufacturing strategies aligned with development needs</li><li>
Support coordination of activities with external manufacturing organizations to ensure timely and compliant delivery</li><li>
Participate in supply planning and capacity discussions with internal stakeholders and external partners</li></ul>
Supplier Performance &amp; Relationship Management<ul><li>
Manage day-to-day activities for assigned suppliers, including tracking deliverables, timelines, and issue resolution</li><li>
Coordinate cross-functional teams and external partners to address operational challenges and maintain project execution</li><li>
Monitor supplier performance using KPIs (quality, delivery, cost) and escalate issues as appropriate</li><li>
Support preparation and execution of periodic business and performance review meetings</li><li>
Assist in maintaining productive working relationships with supplier counterparts</li></ul>
Negotiations &amp; Contract Support<ul><li>
Support contract-related activities including scope definition, change orders, and amendments in collaboration with senior team members</li><li>
Assist in RFP preparation, bid evaluation, and supplier selection processes</li><li>
Contribute to discussions on pricing, timelines, and service expectations</li></ul>
Outsourcing Execution &amp; Cross-Functional Collaboration<ul><li>
Partner with Technical and Quality teams to support supplier onboarding and lifecycle management</li><li>
Participate in supplier evaluations and site assessment activities as needed</li><li>
Facilitate communication and alignment between internal stakeholders and external partners</li></ul>
Quality, Compliance &amp; Risk Management<ul><li>
Ensure assigned suppliers operate in compliance with applicable GMP/GxP and regulatory requirements</li><li>
Partner with Quality to support audits, quality events, and issue resolution</li><li>
Identify and communicate potential risks related to supply, compliance, or performance, and support mitigation activities</li></ul>
Financial &amp; Operational Support<ul><li>
Support tracking and monitoring of external supplier spend and budgets</li><li>
Assist in evaluating cost drivers, scope changes, and financial impacts of outsourcing activities</li><li>
Contribute to cost optimization efforts while maintaining quality and supply continuity</li></ul>
Process Improvement &amp; Scalability<ul><li>
Contribute to the development and improvement of supplier management processes, tools, and templates</li><li>
Support continuous improvement initiatives related to outsourcing and supplier performance</li><li>
Help implement standardized practices across the external network</li></ul>
Market Awareness<ul><li>
Maintain awareness of the external manufacturing landscape, including CDMOs and supplier capabilities</li><li>
Monitor industry trends, capacity considerations, and emerging technologies relevant to API development and manufacturing</li><li>
Support internal discussions with relevant market insights</li></ul>
Other Responsibilities<ul><li>
Perform additional duties as assigned in support of Technical Operations and organizational objectives</li></ul><h2 class="jobSectionHeader">
Requirements:</h2><ul><li>
Bachelor&rsquo;s degree in Chemistry, Chemical Engineering, Pharmaceutical Sciences, or related field; advanced degree (MS/MBA) preferred</li><li>
Typically 5&ndash;8 years of relevant experience in pharmaceutical/biotech development, manufacturing, or external/vendor management</li><li>
Demonstrated experience managing external suppliers (CMOs/CDMOs) or complex cross-functional projects</li><li>
Strong understanding of API development, manufacturing, and GMP/GxP requirements</li><li>
Experience with supplier performance management, project management, or outsourcing models preferred</li></ul>
The pay you should reasonably expect to receive is $53.27 - $77.21 per hour. Decisions depend on various factors, such as primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. 
#LI-LS1
Neurocrine Biosciences is an EEO/Disability/Vets employer.
We are committed to building a workplace of belonging, respect, and empowerment, and we recognize there are a variety of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don&rsquo;t line up to exactly what we have outlined in the job description.</div>

TEMP - Senior Specialist, External Development – API

QuickStart Inc.

<div>
 
 
 Training Operations Specialist
 
 
 
 
 Job Locations:
 
 Karachi, PK
 
 
 
 Functional Department:
 
 Training Operations
 
 
 
 Type:
 
 Full-time
 
 
 
 Working Hours:
 
 6 pm &ndash; 3 am PK Time
 
 
 
 Pay:
 
 130,000/-Rs to 150,000/-Rs
 
 
 
 Vision:
 
 To strengthen the world&rsquo;s digital defenses by building the most capable and trusted cybersecurity workforce.
 
 
 
 Mission:
 
 To power a cybersecurity talent marketplace that prepares individuals for real-world roles, enables organizations to defend critical systems, and continuously improves through data, performance, and feedback.
 
 
 
 Overview
 
 : QuickStart is a cybersecurity workforce development and talent marketplace company focused on closing the global cyber skills gap. We work with enterprises, government agencies, academic institutions, and workforce organizations to prepare, validate, and deploy cyber talent into roles that protect critical systems, data, and digital infrastructure.
 
 
 At QuickStart, we are committed to upholding the following core values:
 
 
 
 P
 
 assion |
 
 R
 
 espect |
 
 A
 
 ccountability |
 
 I
 
 nnovation |
 
 S
 
 peed |
 
 E
 
 xecution [
 
 PRAISE
 
 ]
 
 
 The
 
 Training Operations Specialist
 
 is responsible for end-to-end coordination and optimization of training delivery operations. This role ensures efficient instructor utilization, seamless class scheduling, strong vendor and instructor relationships, and a high-quality learner experience. The specialist works cross-functionally with Student Services, instructors, vendors, and internal teams to support both public and private training programs while tracking key performance metrics to drive continuous improvement.
 
 
 
 Responsibilities
 
 , include but are not limited to:
 
 <ul>
 <li>
 Optimize and improve instructor utilization across training programs.
 </li>
 <li>
 Plan, schedule, and manage public classes, private events, and custom training requests.
 </li>
 <li>
 Align and assign qualified instructors for upcoming classes and event requests.
 </li>
 <li>
 Manage private training events end-to-end, ensuring timely execution and stakeholder coordination.
 </li>
 <li>
 Oversee Vendor Management and Relationships, including third-party content providers, labs, and partners.
 </li>
 <li>
 Source, evaluate, and onboard new instructors to support existing and upcoming courses.
 </li>
 <li>
 Update, maintain, and launch new courses within the CRM and internal systems.
 </li>
 <li>
 Work closely with Student Services to ensure positive and consistent learner experience.
 </li>
 <li>
 Track and report key operational KPIs, including CSAT, instructor ratings, class profitability, utilization, and delivery performance.
 </li>
 <li>
 Manage and track IT and training operations projects using Jira.
 </li>
 <li>
 Collaborate with internal teams to identify process improvements and operational efficiencies.
 </li>
 <li>
 Perform other training and operations-related duties as assigned.
 </li>
 </ul>
 
 
 Minimum Qualifications
 
 :
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required; Business or Information Technology preferred.
 </li>
 </ul>
 
 
 
 Minimum Knowledge and Experience
 
 
 
 <ul>
 <li>
 3&ndash;5 years of relevant experience
 </li>
 <li>
 Proficiency in Microsoft Excel, including basic data analysis, reporting, and KPI tracking.
 </li>
 <li>
 Strong analytical skills with the ability to interpret data and support operational decision-making.
 </li>
 <li>
 Excellent written and verbal communication skills, with the ability to collaborate across teams and stakeholders.
 </li>
 <li>
 Strong organizational and time management skills, with the ability to manage multiple priorities effectively.
 </li>
 </ul>
 
 
 
</div>

Training Operations Specialist

The University of Kansas Health System

<div><div><div><div><div><div><div><div><h1 class="jobSectionHeader">Position Title
</h1></div></div></div></div></div></div></div>Ambulatory Operations and Informatics Specialist
Broadmoor Campus
<h2 class="jobSectionHeader">Position Summary / Career Interest:
</h2>The Ambulatory Informatics and Operations Specialist applies informatics knowledge and collaborates with Operational Leadership, end users of the electronic health record (EHR) Revenue Cycle, and IT staff to develop and drive adoption of standard workflows, assess usability and recommend optimizations. Serves as the informatics lead on small to medium ambulatory projects. Executes these projects by leading the operational and informatics workflow analysis, design, build, testing, communication, KPI development and escalation of barriers prior to an after go-live. Understands key operational goals and drives optimizations towards those goals.
Responsibilities and Essential Job Functions
<ul><li>Leads small/medium department focused projects. Demonstrates an in-depth understanding of clinic systems. Executes these projects by leading operational and informatics workflow analysis, design, build, testing, communication plans, KPI development and escalation of barriers prior to and after go-live. Ensures standard workflows are implemented at go-live. Follows system life cycle and transformation standards. Guides project team members on driving changes through technology governance bodies.
</li><li>Understands regulatory, compliance and quality standards of EHR documentation. Utilizes this knowledge to modify and optimize standard work and change system build.
</li><li>Rounds in clinics to understand operational workflows. Participates in ambulatory EHR optimization efforts ensuring ambulatory operational goals and compliance standards are met. Provides change management knowledge to teammates and operational leaders.
</li><li>Researches and advises leadership on best practices utilizing benchmarking resources including, but not limited to, Epic User Web, GPIN, MGMA and the Access Collaborative. Able to apply knowledge gained to further operational goals.
</li><li>Participates in the distributive build program. Supports user level personalization and expanded distributed builder scope. Triages optimization requests obtaining necessary build requirements to assist with navigation. Ensures those requests that are triaged meet operational goals and direction.
</li><li>Establishes relationships with ambulatory department and division leadership, physicians, and allied health staff.
</li><li>Collaborates with departments across the health system including information technology, revenue cycle, operations, and organization leadership to execute changes to standard work. Utilizes knowledge gained to review, analyze, and optimize the patient and user experience by applying informatics principles that further operational goals.
</li><li>Utilizes Lean methodologies (PDCA, SOP Documentations, etc.) to document standards and increase ambulatory efficiency. Identifies opportunities for adoption of standard workflow and removes clinic barriers to adoption. Ensures a consistent experience for patients, providers, and staff. Escalates to ambulatory or information technology as appropriate.
</li><li>Coaching and mentoring of team members.
</li><li>Updates ambulatory informatics and operations program standard documents at direction of team leads and leadership.
</li><li>Certification or proficiency in assigned Epic application, or demonstrated learning of other assigned application, must be obtained within 6 months of employment or assignment.
</li><li>Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
</li>These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. 
<li>
</li></ul> 
Required Education and Experience
<ul><li>Bachelors Degree
</li><li>3 or more years of informatics experience
</li>3 or more years direct patient care experience; literature search/review experience 
<li>
</li></ul> 
Required Licensure and Certification
<ul><li>Professional Clinical License or Certification in Kansas or Missouri
</li><li>EPIC Proficiency/Certification within 6 months of orientation completion as designated by role requirements within 180 Days
</li>Driver's License 
<li>
</li></ul> 
Knowledge Requirements
<ul><li>Demonstrates knowledge of computers and desktop software
</li><li>Ability to work autonomously, by demonstrating self-motivation and creativity
</li><li>Good communication, writing, organizational and presentation skills
</li><li>Ability to effectively interact with multidisciplinary teams including physicians, administrative staff, clinical personnel, and peers
</li><li>Demonstrates persistence to solving problems. Must work with limited resources within designated time restraints
</li><li>Able to receive verbal communications from users, vendors and other employees in English.
</li><li>Able to verbally communicate with users, vendors and other employees in English
</li><li>Able to read technical documentation manuals
</li><li>Able to use a computer
</li><li>Able to receive directions and follow through to completion
</li><li>Basic knowledge of Microsoft products
</li><li>Able to solve common design and development problems
</li><li>Able to apply critical thinking and interpersonal skills
</li><li>Has reliable transportation available in order to attend meetings and support users in multiple locations. Up to 10% overnight travel can be needed
</li></ul><h2 class="jobSectionHeader">Time Type:
</h2>Full time
<h2 class="jobSectionHeader">Job Requisition ID:
</h2>R-52550
<h3 class="jobSectionHeader">Important information for you to know as you apply:
</h3><ul><li>The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity &amp; Inclusion .
</li><li>The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu .
</li><li>Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.
</li></ul><h2 class="jobSectionHeader">Need help finding the right job?
</h2>We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.</div>

Ambulatory Operations and Informatics Specialist

Search 10000+ Technical operations specialist jobs near you this April. New roles added regularly across leading industries. Apply today.

10000 technical operations specialist jobs Near Me

Technical Operations Specialist

Technical Operations Support Specialist

Technical Operations Support Specialist

Operations Technical Specialist

TEMP - Senior Specialist, External Development – API

Training Operations Specialist

Ambulatory Operations and Informatics Specialist