technical operations specialist

Synerfac Technical Staffing

<div>
 
 A growing, privately held HVAC/R organization is looking to add a Technical Product Specialist to support product development, compliance, and technical operations across its North American business.
 
 
 
 
 
 This role blends hands-on product knowledge with cross-functional collaboration, working closely with internal teams and international partners to ensure product quality, performance, and market alignment.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 &bull; Evaluate new and existing HVAC/R products for compliance, performance, and market fit
 
 
 &bull; Build deep technical knowledge across product lines including ductless, inverter systems, components, and tools
 
 
 &bull; Collaborate with international teams to define and maintain product specifications
 
 
 &bull; Support quality control initiatives including product testing and inspection processes
 
 
 &bull; Provide technical support to internal teams and customers as needed
 
 
 &bull; Review engineering drawings, specifications, and product documentation
 
 
 &bull; Maintain records of certifications, testing, and compliance documentation
 
 
 &bull; Assist with development of technical bulletins, installation guides, and troubleshooting resources
 
 
 &bull; Monitor industry regulations and standards impacting HVAC/R products
 
 
 &bull; Support product development and roadmap planning with technical input
 
 
 &bull; Work with sales and marketing teams to build technical training and tools
 
 
 &bull; Assist with supplier quality issues and root cause analysis
 
 
 &bull; Participate in occasional travel to suppliers, trade shows, or branch locations
 
 
 
 
 
 Qualifications
 
 
 &bull; 5&ndash;7 years of experience in the HVAC/R industry
 
 
 &bull; Associate&rsquo;s or Bachelor&rsquo;s degree in HVAC/R, Mechanical Engineering, or related field preferred
 
 
 &bull; Strong understanding of refrigeration systems and HVAC equipment
 
 
 &bull; Experience reading technical drawings and product specifications
 
 
 &bull; Strong communication skills, including working with international teams
 
 
 &bull; Proficiency with Microsoft Office; ERP or PLM experience is a plus
 
 
 
 
 
 Preferred Experience
 
 
 &bull; Experience working with overseas manufacturers or suppliers
 
 
 &bull; Familiarity with inverter-driven or variable-speed systems
 
 
 &bull; Knowledge of UL, ETL, AHRI, or DOE standards
 
 
 &bull; Background in product development or quality control
 
 
 &bull; Exposure to wholesale distribution or private label programs
 
 
 
 
 
 This is a strong opportunity for someone who wants to work at the intersection of engineering, product, and global supply chain in a growing organization.
 
</div>

HVAC Product Specialist

METABOLIC

<div>About Metabolic
Metabolic is a specialist metabolic medicine clinic operating across multiple branches in Dubai, with a London location recently launched and further expansion underway. We run a hybrid model of in-clinic care and digital patient experience, with clinical pillars covering weight management, diabetes and pre-diabetes, cardiovascular risk, and hormonal and thyroid health.
The technology that runs the clinic sits at the centre of how we deliver care. Our EMR, patient-facing apps, clinical hardware integrations, CRM, and cloud infrastructure are not back-office concerns. They are part of the product. This role exists because we need someone who treats them the same way. 
The Role
We are looking for a Technology Operations Specialist to join the team full-time in Dubai. You will report directly to the Head of Product and Technology and take ownership of the systems, integrations, and infrastructure that keep the clinic running day to day.
This covers a broad surface area: cloud infrastructure on AWS, our EMR and staff portal, third-party application support, database management, and hands-on IT work including API integrations with clinical hardware such as our body composition machines. As Metabolic opens a third Dubai branch later this year and continues expanding, you will be a core part of making each launch operationally ready from a technology standpoint.
The UK branch is also in scope. You will support it remotely and be expected to travel when required.
This is a mid-level role. You should have three to four years of solid experience and be able to work independently from day one without needing close supervision on technical tasks. 
What You Will Own
Cloud Infrastructure
AWS is our primary cloud environment. You will manage and maintain our cloud setup, monitor performance and costs, handle access controls, and support the infrastructure decisions made by the product and technology team. Experience with GCP is a bonus but AWS is where the work is. 
EMR and Staff Portal
Our clinical system is the operational heartbeat of the clinic. You will manage user provisioning, troubleshoot issues, support staff when things go wrong, liaise with vendors, and help the team get the most out of the tools we have. As we onboard new branches, you will handle setup and configuration on each. 
Third-Party Application Support
We run a stack of integrated tools including our CRM, messaging platforms, telephony, and communication tools. You will own the operational health of these integrations, flag breakages before they escalate, and work with external vendors when issues need escalation. Familiarity with tools like Zoho, and Ziwo is useful. Knowing how to debug an integration that stops working at 8am on a clinic morning is essential. 
API and Hardware Integrations
This is one of the more hands-on parts of the role. We use clinical hardware including body composition and BMI machines that need to communicate with our systems via API. You will lead the integration work, test endpoints using tools like Postman, and ensure data flows correctly from the device to our backend. You are comfortable reading API documentation, writing or reviewing basic code, and working through integration issues methodically. 
Databases
Our systems run across MSSQL, PostgreSQL, and MongoDB. You are not expected to be a dedicated database administrator, but you need to be comfortable querying, troubleshooting, and maintaining these databases at an operational level. Running a query to investigate a data issue or checking table structure during an integration build should not require a handover. 
IT Support and Branch Readiness
When a new branch opens, the hardware needs to be set up, the software needs to be configured, and the staff need to be able to use their tools on day one. You will own the IT readiness for new branch launches and provide ongoing support across our Dubai locations. For the UK branch, this work happens remotely with periodic on-site visits. 
Requirements 
What We Are Looking For
Experience
&ndash; 3 to 4 years in a technology operations, systems engineering, or similar role
&ndash; Hands-on experience with AWS services &mdash; EC2, S3, RDS, IAM, VPC, and ideally a broader range
&ndash; Working knowledge of MSSQL, PostgreSQL, and MongoDB at an operational level
&ndash; Experience supporting or administering SaaS platforms and third-party integrations
&ndash; API integration work using tools like Postman &mdash; reading documentation, testing endpoints, debugging responses
&ndash; Familiarity with version control using GitHub and ticket management in Jira
&ndash; Experience with Google Firebase is an advantage 
Technical Skills
&ndash; Comfortable working across Windows and Linux environments
&ndash; Able to write and run basic scripts for automation or troubleshooting &mdash; Python, Bash, or similar
&ndash; Enough development context to work effectively alongside engineers and understand the implications of infrastructure decisions on the product
&ndash; Solid networking fundamentals &mdash; DNS, firewalls, VPNs, access control
&ndash; Experience with monitoring and alerting tools for cloud environments 
Practical Requirements
&ndash; Fluent in English, written and spoken, to a professional standard
&ndash; Based in Dubai and able to commute between our branches as required
&ndash; Available for occasional travel to the UK for on-site support when needed
&ndash; Holds a valid UAE residency visa or is eligible for sponsorship 
Ways of Working
&ndash; You are organised and follow through. If you say you will look into something, you look into it and report back.
&ndash; You communicate clearly with non-technical colleagues, including clinical staff who do not want a technical explanation, they want to know if the problem is fixed
&ndash; You are calm when things break. Things will break. How you respond matters more than the fact that it happened.
&ndash; You document what you do so that the next person does not have to reverse-engineer it 
Strong Plus
&ndash; Experience working in a healthcare, clinical, or regulated industry environment
&ndash; Familiarity with EMR or patient management systems &mdash; even basic exposure
&ndash; Experience supporting multi-site or multi-country technology operations
&ndash; Exposure to Flutter mobile applications or similar cross-platform frameworks from a support and integration standpoint
&ndash; Certifications in AWS (Solutions Architect, SysOps, or Developer associate level) 
What This Role Is Not
This is not a pure IT helpdesk position. You will handle support tasks, but that is a fraction of the job. Equally, it is not a software engineering role. You will work closely with engineers but you are not expected to own production code.
What it is: a broad, operationally critical role where you hold a lot of the systems knowledge that keeps the clinic running. If that kind of ownership appeals to you, read on. 
What to Include in Your Application
Send your CV along with a short note covering the following: 
&ndash; The AWS services you use most and at what depth
&ndash; A specific integration or systems problem you solved and how you approached it
&ndash; Any experience in a healthcare or clinical environment, even adjacent</div>

Technology Operations Specialist

TEEMA

<div>Help Desk Specialist II
Task 3: TSD Advanced Support (Tier II)
Ashburn, VA / Orlando, FL / San Antonio, TX - Primarily remote, within commuting distance
Rotating shifts, 24x7x365 coverage required
BILINGUAL PREFERRED
Help Desk Specialist II (Tier 2 Advanced Support) &ndash; Remote Flexibility | 24/7 Operations
Take your IT support expertise to the next level in a dynamic, mission-driven environment supporting critical technical operations. This Tier 2 role is ideal for experienced support professionals who excel at advanced troubleshooting, problem resolution, and delivering exceptional user support in a fast-paced 24/7/365 setting.
As a Help Desk Specialist II, you&rsquo;ll provide second-level technical support for escalated incidents and service requests received through ticketing systems and live transfers. You&rsquo;ll troubleshoot complex technical issues involving Windows environments, Active Directory, Microsoft 365, Outlook, VPN connectivity, remote access tools, authentication methods, and mobile device management platforms.
Responsibilities include diagnosing and resolving hardware, software, remote access, and account-related issues; supporting desktops, laptops, tablets, printers, and peripherals; performing remote software installations; documenting and managing tickets; and escalating issues to specialized teams or vendors when needed.
What You Bring:<ul><li>
High school diploma or equivalent (Associate degree in IT preferred)</li><li>
2+ years of IT help desk or technical support experience with Tier 2 troubleshooting responsibilities</li><li>
Strong knowledge of Windows, Active Directory, Microsoft Office 365, Outlook, and mobile device management tools</li><li>
Experience supporting VPN technologies, remote access environments, and secure authentication methods</li><li>
Ability to work rotating shifts, including nights, weekends, and holidays</li><li>
U.S. Citizenship and ability to pass a background investigation</li></ul>
Preferred Qualifications:<ul><li>
CompTIA A+, Network+, Security+, HDI, ITIL, or similar certifications</li><li>
Experience with ServiceNow or enterprise ITSM platforms</li><li>
Hands-on knowledge of AirWatch/Workspace ONE, VPN solutions, and remote workforce technologies</li><li>
Prior experience supporting federal, government, or highly regulated environments</li></ul>
If you enjoy solving complex technical challenges, supporting critical users, and working in a collaborative operations environment, this is a strong opportunity to grow your advanced IT support career.
#Workwolf</div>

Help Desk Specialist II- Tier 2 Support

<div>Job Summary
ACE Account Service Desk Specialist
TEEMA
Full-time
Hybrid | Orlando, FL, United States
ACE Account Service Desk Specialist II (Tier 2 Support) 
Primarily Remote | Ashburn, VA / Orlando, FL / San Antonio, TX 
24/7 Rotating Shift Environment
Join a mission-driven technical support team supporting the Automated Commercial Environment (ACE) &mdash; the U.S. government&rsquo;s primary trade processing platform used to manage imports, exports, cargo processing, trade compliance, and enforcement activities.
In this Tier 2 support role, you will provide advanced assistance to a large user community that includes government agencies, trade partners, importers, exporters, and customs personnel. You&rsquo;ll troubleshoot technical and operational issues related to the ACE platform, respond to calls and email inquiries, and help users navigate portal functionality, reporting tools, and account-related processes.
Key responsibilities include supporting user enrollment, account activation, access management, and portal administration for both government and trade users. You&rsquo;ll also assist with documentation updates, knowledge management contributions, urgent incident response, and ongoing platform training to maintain technical proficiency.
This role is ideal for candidates who enjoy solving problems, delivering exceptional customer service, and supporting complex, high-visibility systems in a fast-paced operational environment.
Qualifications:<ul><li>
2+ years of IT help desk, technical support, or customer support experience</li><li>
Experience supporting web portals, business applications, or account management processes</li><li>
Strong troubleshooting, communication, documentation, and customer service skills</li><li>
Bilingual English/Spanish fluency required</li><li>
Ability to work rotating schedules, including evenings, weekends, and holidays</li><li>
U.S. Citizenship required; ability to pass a federal background investigation</li></ul>
Preferred:<ul><li>
Experience with ACE (Automated Commercial Environment) or trade compliance systems</li><li>
Familiarity with import/export processes, customs operations, or government programs</li><li>
ServiceNow or ITSM platform experience</li><li>
Prior federal, DHS, or regulatory environment experience</li><li>
HDI or related support certifications</li></ul>
This is a strong opportunity for technical professionals seeking impactful work supporting critical trade and customs operations nationwide.
#Workwolf</div>

ACE Account Service Desk Specialist TIER 2

Cronysoft

We're Hiring at CronySoft - Technical Support SpecialistKey ResponsibilitiesYou will handle daily customer support and technical troubleshooting for POS and Backoffice workflows, including billing, returns, shift closing, inventory, purchasing, reporting, and user access. You will log and manage customer cases in the ticketing system, follow up until resolution, and escalate complex issues to internal teams with complete documentation. You will also support customers during urgent situations, guide non-technical users with clear instructions, and maintain professional communication throughout the support process.Requirements<ul><li>Bachelor&rsquo;s degree preferred.</li><li>Minimum 2/3 years experience in Technical Support, Application Support, Helpdesk, or similar role.</li><li>Excellent English communication (spoken and written) is mandatory.</li><li>Strong troubleshooting and customer handling skills with a calm and professional attitude.</li><li>Comfortable working night shift and supporting USA-based customers.</li><li>Experience using ticketing/CRM tools (Zendesk, Freshdesk, Zoho, Jira, Intercom, Salesforce, or similar).</li><li>Working knowledge of POS, retail workflows, inventory, warehouse operations, ERP, or SaaS support is a strong plus.</li><li>Basic technical knowledge of Windows troubleshooting, networking concepts, and remote support tools (TeamViewer/AnyDesk).</li><li>SQL or database understanding is a plus for validation and troubleshooting.</li></ul>What We Offer<ul><li>Competitive Salary</li><li>Yearly Festival Bonus</li><li>Performance Based Bonus</li><li>Paid Leaves</li><li>Growth opportunity in an international customer support environment</li><li>Structured training on our products and workflows</li><li>Professional, performance-driven workplaceHow to Apply</li></ul>Send your resume to Recruiter@cronysoft.com Subject: Technical Support Specialist (Night Shift)Pay: Rs99,999.00 - Rs299,999.00 per monthWork Location: In person

Technical Support Specialist

SysCom Inc

Job Title: IT Specialist Company: SysCom Inc Location: Charlotte, North Carolina, United States Employment Type: Full-Time Salary: $20.00 - $45.00 per hour Job Overview SysCom Inc, a privately-owned small business established in 2011, is seeking a dedicated and skilled IT Specialist to join our team. We provide exceptional contracting and support services to the Federal Government, Department of Defence, and commercial clients. Our company specialises in federal and defence technical support, including engineering, information technology, and logistics services. We are committed to delivering high-quality solutions and fostering a supportive work environment. The ideal candidate will be responsible for maintaining and improving our IT infrastructure, ensuring our systems operate securely and efficiently to support our critical operations and client commitments. Key Responsibilities * Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners. * Provide first and second-line technical support to on-site and remote employees, troubleshooting and resolving issues in a timely manner. * Monitor and maintain the health and performance of all IT systems and network infrastructure. * Manage user accounts and permissions across various platforms, including onboarding and offboarding procedures. * Assist in the implementation and enforcement of IT security policies and procedures to protect company and client data. * Perform regular system updates, patch management, and data backups to ensure system integrity. * Document technical processes, create user guides, and maintain an inventory of all IT assets. * Collaborate with the wider technical team to support new projects and technology deployments. Qualifications and Skills * Proven experience working as an IT Specialist, IT Technician, or in a similar technical support role. * Strong knowledge of computer hardware, network systems, and a variety of software applications. * Experience with Windows operating systems and server environments; familiarity with other operating systems is a plus. * Excellent problem-solving and diagnostic skills with a keen attention to detail. * Strong organisational and time-management abilities. * Effective communication skills, with the ability to explain technical concepts to non-technical users. * A degree in Information Technology, Computer Science, or a related field is preferred, but equivalent professional experience will be considered. * Industry certifications (e.g., CompTIA A+, Network+, Security+) are highly desirable.

IT Specialist

Air Products

<div>
 At Air Products, we reimagine what&rsquo;s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together &ndash; where every voice is heard and everyone knows they belong and matter &ndash; we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.
 
 
 
 Reimagine What&rsquo;s Possible
 
 
 
 
 Company Profile
 
 
 
 BHIG&mdash;Blue Hydrogen Industrial Gases is a regional development and investment joint venture (JV) between Saudi Aramco and Air Products Qudra &ldquo;APQ&rdquo;. Our company benefits from the combined strengths of two leading entities. BHIG is positioned to drive industrial innovation and operational excellence across Saudi Arabia and the region. BHIG focuses on supporting clean energy goals through low-carbon hydrogen production.
 
 
 
 Purpose
 
 
 
 Develop, deliver, and manage comprehensive training programs that fostering a highly skilled and knowledgeable workforce to ensure the safe, efficient, and reliable operation and maintenance of the Hydrogen production plant.
 
 
 
 Nature &amp; Scope
 
 
 
 The HYCO Training Specialist, reporting to the Training Lead, is accountable for managing the technical training program and executing the training for the Operations &amp; Maintenance staff for the Jubail HYCO Facility, that include steam methane reformer SMR, CO2 removal, MBU, PSA, STG units, and pipeline operations. The Training Specialist will in cooperation with the Engineering, HR, Procurement, and HSSE. develop and manage a long-term training program for the Operations &amp; Maintenance teams, focusing on operational excellence resulting in the safe and reliable operation of the site. The HYCO Training Specialist is part of the operating staff and will support operations as a day-to-day function.
 
 
 
 Principal Accountabilities
 
 
 
 
 SAFETY
 
 
 
 Provide &amp; maintain a safe work environment. Demonstrate leadership with all company &amp; industry safe work processes to prevent all injuries. Ensure proper implementation and documentation is maintained for safety related activities.
 
 
 
 TECHNICAL
 
 
 
 <ul>
 <li>
 Provide direction &amp; guidance based on technical feedback from Engineering and Maintenance on training required for troubleshooting, maintenance, repair, and test activities.
 </li>
 <li>
 Provide training support &amp; guidance for the Operations &amp; Maintenance teams during the commissioning &amp; startup of the facility. Maintain accurate document control and monitor training initiatives, documenting training activities for each of the Operations staff.
 </li>
 <li>
 Develop training curriculum with periodic testing for the Operations &amp; Maintenance staff to track progression, identify gaps, to ensure personnel are prepared to operate the facility in a timely manner.
 </li>
 <li>
 Develop advanced training material for the senior operators focusing on safety and efficiency of the process.
 
 
 </li>
 </ul>
 
 OPERATIONS
 
 
 
 <ul>
 <li>
 Ensure the safety of all operations personnel by utilizing the BHIG Basic Safety Practice program, which includes Safety Work Permits, LOTO, Confined Space, etc. The position trains Operations &amp; Maintenance personnel with assistance from the HSSE team in the planning, organizing, auditing, and follow-up, to build the Air Products safety culture into the BHIG.
 </li>
 <li>
 Establish &amp; deliver a training program for the HYCO Operations &amp; Maintenance teams while supporting the commissioning activities.
 </li>
 <li>
 Ensure Air Products and BHIG standards, and global best practices for EH&amp;S, productivity, reliability, quality, and overall customer services are delivered as part of the training program.
 </li>
 <li>
 Provide guidance to the HYCO operating &amp; maintenance teams through on the job training to ensure the HYCO is operated safely, efficiently and in compliance with contractual requirements &amp; on-stream guarantees.
 </li>
 <li>
 Support &amp; maintain close working relationships with engineering and maintenance personnel to continuously monitor &amp; evaluate training packages, enhancing when required.
 </li>
 <li>
 Provide operations support and participate in investigations and Root Cause Analysis in order to identify &amp; implement sustainable corrective actions.
 </li>
 <li>
 Own the operations procedures and train on new procedures as they are developed through the Management of Change Process.
 </li>
 <li>
 Onboard new Operators and Maintenance personnel and lead them through the training program, monitoring performance and closing the gaps.
 </li>
 <li>
 Act as a Liaison with local technical schools, assisting in developing programs for students sponsored by BHIG in the HYCO technology.
 
 
 </li>
 </ul>
 
 Minimum Requirements And Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in chemical Process Operations, Chemical Engineering, Mechanical Engineering or a 2-year technical school certificate.
 </li>
 <li>
 Certified Training Certificate Required.
 </li>
 <li>
 Experience in process plant operation, demonstrated HYCO knowledge, at least 15+ years HYCO operations experience, with &gt; 5 years in a lead or supervisory role is a plus.
 </li>
 <li>
 Track record of success on training Operations &amp; Maintenance in the safe and reliable operation of HYCO facilities.
 </li>
 <li>
 Demonstrated leadership and proven interpersonal skills.
 </li>
 <li>
 A strong commitment to employee involvement, team building and diversity.
 </li>
 <li>
 Knowledgeable in the coordination of operations and maintenance personnel, communicating the requirements of safe and reliable plant operations via classroom and hands on training.
 </li>
 <li>
 Good leadership, interpersonal and teamwork skills with the ability to communicate clearly and effectively throughout all levels within the organization and externally.
 </li>
 <li>
 Promotes a &lsquo;one team&rsquo; environment.
 </li>
 <li>
 Ability to communicate and train at all levels on a daily basis.
 </li>
 <li>
 Proficiency in English speaking and writing.
 </li>
 <li>
 Knowledge and understanding of local environmental and health and safety requirements
 
 
 </li>
 </ul>
 Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what&rsquo;s possible and generate a cleaner future for our customers, our communities, and the world.
 
 
</div>

HYCO Training Specialist

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