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operations lead

technical product owner

Oivan

<div>
 
 What We Need
 
 
 
 Oivan is seeking a Technical Product Owner (TPO) with at least five years of experience in managing local and/or international software and IT projects to lead one of our largest local software development initiatives.
 
 
 As an experienced Technical Product Owner with a background in Agile Scrum methodologies, you will lead cross-functional teams to deliver high-quality technical solutions, ensuring alignment with organizational goals and client expectations.
 
 
 This role sits at the intersection of business and technology, bridging communication between client business analysts and technical delivery teams to guarantee that product development meets both business and technical objectives.
 
 
 You will be based on-site at our customer&rsquo;s premises in Riyadh, KSA, and the position requires fluency in both Arabic and English. Familiarity with the Golang framework is considered a strong asset.
 
 
 
 What You'll Do
 
 
 
 We offer you a unique opportunity to collaborate with a diverse, globally distributed team of technology and business experts. You will work on various projects and take ownership of the technical product delivery, including:
 
 
 Product Ownership &amp; Technical Direction
 
 
 <ul>
 <li>
 Collaborate with business owners (THE CLIENT and Oivan) to clarify and finalize all technical aspects of Business Requirement Documents (BRDs) and Change Requests (CRs) before they are assigned to development teams.
 </li>
 <li>
 Ensure that the technical direction aligns with the overall business goals and future scalability needs.
 </li>
 <li>
 Identify and manage technical risks and challenges that could impact delivery, performance, or long-term maintainability.
 </li>
 <li>
 Translate complex technical concepts into clear, actionable language for non-technical stakeholders.
 
 
 </li>
 </ul>
 Agile Delivery &amp; Scrum Leadership
 
 
 <ul>
 <li>
 Facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
 </li>
 <li>
 Act as a servant leader, removing impediments and fostering collaboration within cross-functional teams.
 </li>
 <li>
 Support Product Owners in defining, prioritizing, and maintaining the technical backlog, ensuring transparency and shared understanding.
 </li>
 <li>
 Balance priorities between technical debt, architecture improvements, and feature development.
 
 
 </li>
 </ul>
 Collaboration with Technical Teams
 
 
 <ul>
 <li>
 Work closely with the Oivan development team and external technology partners to ensure full understanding of technical requirements and constraints.
 </li>
 <li>
 Participate in code reviews, architecture discussions, and technical planning sessions as required.
 </li>
 <li>
 Facilitate technical decision-making to align teams on architecture and implementation strategies.
 
 
 </li>
 </ul>
 Product Delivery &amp; Quality Assurance
 
 
 <ul>
 <li>
 Ensure that all technical implementations meet defined acceptance criteria, security standards, and quality expectations.
 </li>
 <li>
 Participate in User Acceptance Testing (UAT) and assist in resolving technical issues.
 </li>
 <li>
 Oversee deployment and release processes, ensuring smooth, reliable rollouts with minimal downtime.
 </li>
 <li>
 Validate that the technical delivery aligns with business objectives and customer needs.
 
 
 </li>
 </ul>
 Resource and Stakeholder Management
 
 
 <ul>
 <li>
 Allocate resources effectively based on team capabilities and project needs.
 </li>
 <li>
 Coordinate closely with HR and project stakeholders to ensure availability of required resources.
 </li>
 <li>
 Maintain clear communication with internal and external stakeholders, providing regular updates on progress, risks, and mitigation plans.
 
 
 </li>
 </ul>
 
 What You Have
 
 
 
 <ul>
 <li>
 5+ years of experience in technical product ownership, technical project management, or related roles within the software development or IT service industry.
 </li>
 <li>
 Proven ability to lead Agile software development teams and deliver complex technical solutions.
 </li>
 <li>
 Strong understanding of Scrum and Agile practices, with the ability to coach and guide teams in their adoption.
 </li>
 <li>
 Excellent communication, planning, and organizational skills.
 </li>
 <li>
 Strong command of Arabic and English (spoken and written).
 </li>
 <li>
 Hands-on familiarity with Jira, Confluence, or similar project tracking tools.
 </li>
 <li>
 Experience with API-based architectures, DevOps practices, and cloud environments (AWS, Azure, GCP).
 </li>
 <li>
 Familiarity with Golang, Ruby, or similar programming frameworks is an advantage.
 </li>
 <li>
 Certification such as PMP, PSM I/II, or equivalent Agile credentials is an asset.
 
 
 </li>
 </ul>
 
 Who We Are
 
 
 
 At Oivan, we build digital services that make life easier &mdash; securely, globally, and sustainably. You&rsquo;ll join a multicultural, collaborative environment where technical excellence, innovation, and continuous improvement are encouraged.
 
 
 You&rsquo;ll also have the opportunity to grow professionally by working with a global network of technology and business experts, contributing to impactful projects that shape the digital landscape in Saudi Arabia and beyond.
</div>

Technical Product Owner

Oivan Group Oy

<div><div><h5 class="jobSectionHeader">What We Need
</h5><div>Oivan is seeking a Technical Product Owner (TPO) with at least five years of experience in managing local and/or international software and IT projects to lead one of our largest local software development initiatives. 
As an experienced Technical Product Owner with a background in Agile Scrum methodologies, you will lead cross-functional teams to deliver high-quality technical solutions, ensuring alignment with organizational goals and client expectations. 
This role sits at the intersection of business and technology, bridging communication between client business analysts and technical delivery teams to guarantee that product development meets both business and technical objectives. 
You will be based on-site at our customer&rsquo;s premises in Riyadh, KSA, and the position requires fluency in both Arabic and English. Familiarity with the Golang framework is considered a strong asset.
</div></div><div><h5 class="jobSectionHeader">What You'll Do</h5>
<div>We offer you a unique opportunity to collaborate with a diverse, globally distributed team of technology and business experts. You will work on various projects and take ownership of the technical product delivery, including: 
Product Ownership &amp; Technical Direction 
<ul><li>Collaborate with business owners (THE CLIENT and Oivan) to clarify and finalize all technical aspects of Business Requirement Documents (BRDs) and Change Requests (CRs) before they are assigned to development teams.</li><li>Ensure that the technical direction aligns with the overall business goals and future scalability needs.</li><li>Identify and manage technical risks and challenges that could impact delivery, performance, or long-term maintainability.</li><li>Translate complex technical concepts into clear, actionable language for non-technical stakeholders.</li></ul>
Agile Delivery &amp; Scrum Leadership 
<ul><li>Facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.</li><li>Act as a servant leader, removing impediments and fostering collaboration within cross-functional teams.</li><li>Support Product Owners in defining, prioritizing, and maintaining the technical backlog, ensuring transparency and shared understanding.</li><li>Balance priorities between technical debt, architecture improvements, and feature development.</li></ul>
Collaboration with Technical Teams 
<ul><li>Work closely with the Oivan development team and external technology partners to ensure full understanding of technical requirements and constraints.</li><li>Participate in code reviews, architecture discussions, and technical planning sessions as required.</li><li>Facilitate technical decision-making to align teams on architecture and implementation strategies.</li></ul>
Product Delivery &amp; Quality Assurance 
<ul><li>Ensure that all technical implementations meet defined acceptance criteria, security standards, and quality expectations.</li><li>Participate in User Acceptance Testing (UAT) and assist in resolving technical issues.</li><li>Oversee deployment and release processes, ensuring smooth, reliable rollouts with minimal downtime.</li><li>Validate that the technical delivery aligns with business objectives and customer needs.</li></ul>
Resource and Stakeholder Management 
<ul><li>Allocate resources effectively based on team capabilities and project needs.</li><li>Coordinate closely with HR and project stakeholders to ensure availability of required resources.</li><li>Maintain clear communication with internal and external stakeholders, providing regular updates on progress, risks, and mitigation plans.
</li></ul></div></div><div><h5 class="jobSectionHeader">What You Have</h5>
<ul><li>5+ years of experience in technical product ownership, technical project management, or related roles within the software development or IT service industry.</li><li>Proven ability to lead Agile software development teams and deliver complex technical solutions.</li><li>Strong understanding of Scrum and Agile practices, with the ability to coach and guide teams in their adoption.</li><li>Excellent communication, planning, and organizational skills.</li><li>Strong command of Arabic and English (spoken and written).</li><li>Hands-on familiarity with Jira, Confluence, or similar project tracking tools.</li><li>Experience with API-based architectures, DevOps practices, and cloud environments (AWS, Azure, GCP).</li><li>Familiarity with Golang, Ruby, or similar programming frameworks is an advantage.</li><li>Certification such as PMP, PSM I/II, or equivalent Agile credentials is an asset.
</li></ul></div><div><h5 class="jobSectionHeader">Who We Are</h5>
<div>At Oivan, we build digital services that make life easier &mdash; securely, globally, and sustainably. You&rsquo;ll join a multicultural, collaborative environment where technical excellence, innovation, and continuous improvement are encouraged. 
You&rsquo;ll also have the opportunity to grow professionally by working with a global network of technology and business experts, contributing to impactful projects that shape the digital landscape in Saudi Arabia and beyond.</div></div></div><div></div>

Takamol Holding

<div>
 
 Job Description
 
 
 
 Driving the
 
 vision, strategy, and execution
 
 of the product roadmap within an agile, squad-based environment.
 
 
 You&rsquo;ll act as the voice of the customer and the bridge between business goals, customer needs, and technical delivery. Working closely with cross-functional squads &mdash; including Product Managers, Engineers, Designers, and Customer Support you&rsquo;ll ensure our products deliver meaningful value, solve real customer problems, and continuously improve based on data and feedback.
 
 
 This role combines
 
 strategic product ownership, operational excellence, and hands-on leadership
 
 in resolving customer and technical issues at their root.
 
 
 
 
 Key Responsibilities
 
 
 
 
 Product Vision &amp; Roadmap
 
 
 
 
 <ul>
 <li>
 Define and communicate the product vision and strategic roadmap in alignment with company goals.
 </li>
 <li>
 Translate business objectives and customer insights into clear, actionable initiatives.
 </li>
 <li>
 Prioritize features, enhancements, and fixes based on impact, effort, and customer value.
 </li>
 <li>
 Collaborate with leadership to ensure the roadmap supports overall business strategy and KPIs.
 
 
 </li>
 </ul>
 
 
 Squad Collaboration &amp; Delivery
 
 
 
 
 <ul>
 <li>
 Lead one or more cross-functional product squads, ensuring smooth collaboration across Engineering, Design, QA, and Data teams.
 </li>
 <li>
 Own the product backlog &mdash; writing and refining user stories, acceptance criteria, and release plans.
 </li>
 <li>
 Participate actively in sprint planning, stand-ups, retrospectives, and other agile ceremonies.
 </li>
 <li>
 Drive product releases from concept to delivery, ensuring quality and timely execution.
 
 
 </li>
 </ul>
 
 
 Customer Issue Management &amp; Root Cause Resolution
 
 
 
 
 <ul>
 <li>
 Oversee and prioritize customer tickets and reported issues in collaboration with Customer Support and Engineering teams.
 </li>
 <li>
 Ensure customer problems are tracked, analyzed, and resolved efficiently, with transparent communication throughout.
 </li>
 <li>
 Lead root cause analysis for recurring technical or product issues and implement long-term fixes.
 </li>
 <li>
 Use insights from support data, NPS feedback, and product usage to inform future product decisions.
 </li>
 <li>
 Act as the voice of the customer within the squad, advocating for better user experiences and service quality.
 
 
 </li>
 </ul>
 
 
 Analytics &amp; Continuous Improvement
 
 
 
 
 <ul>
 <li>
 Monitor product KPIs, adoption, and customer satisfaction to measure success and identify opportunities.
 </li>
 <li>
 Collaborate with Product Analysts and Data teams to derive actionable insights from usage data.
 </li>
 <li>
 Use experimentation and A/B testing results to guide decision-making and feature optimization.
 </li>
 <li>
 Foster a culture of data-driven product improvement across your squad.
 
 
 </li>
 </ul>
 
 
 Leadership &amp; Stakeholder Communication
 
 
 
 
 <ul>
 <li>
 Serve as the main point of contact for all stakeholders related to your product area.
 </li>
 <li>
 Communicate product updates, timelines, and outcomes clearly to leadership and cross-functional teams.
 </li>
 <li>
 Mentor junior Product Owners and contribute to improving product management practices across the organization
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Job Requirements
 
 
 
 
 Required
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Business, Computer Science, or a related field.
 </li>
 <li>
 2+ years of experience as a Product Owner, Product Manager, or Senior Analyst in an agile environment.
 </li>
 <li>
 Proven ability to own and deliver product roadmaps from concept to launch.
 </li>
 <li>
 Strong experience writing and prioritizing user stories and managing backlogs.
 </li>
 <li>
 Experience working with squad-based agile teams (Scrum or Kanban).
 </li>
 <li>
 Demonstrated success in handling customer issues and leading root-cause resolution efforts.
 </li>
 <li>
 Excellent communication and stakeholder management skills, with the ability to translate complex topics into clear, actionable insights.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Background in SaaS, e-commerce, fintech, or digital product environments.
 </li>
 <li>
 Familiarity with data tools (e.g., Amplitude, Mixpanel, Looker) and ticketing/CRM platforms (e.g., Jira, Zendesk, Salesforce).
 </li>
 </ul>
</div>

Senior Product Analyst

<div>
 
 Job Description
 
 
 
 Driving the
 
 vision, strategy, and execution
 
 of the product roadmap within an agile, squad-based environment.
 
 
 You&rsquo;ll act as the voice of the customer and the bridge between business goals, customer needs, and technical delivery. Working closely with cross-functional squads &mdash; including Product Managers, Engineers, Designers, and Customer Support you&rsquo;ll ensure our products deliver meaningful value, solve real customer problems, and continuously improve based on data and feedback.
 
 
 This role combines
 
 strategic product ownership, operational excellence, and hands-on leadership
 
 in resolving customer and technical issues at their root.
 
 
 
 
 Key Responsibilities
 
 
 
 
 Product Vision &amp; Roadmap
 
 
 
 
 <ul>
 <li>
 Define and communicate the product vision and strategic roadmap in alignment with company goals.
 </li>
 <li>
 Translate business objectives and customer insights into clear, actionable initiatives.
 </li>
 <li>
 Prioritize features, enhancements, and fixes based on impact, effort, and customer value.
 </li>
 <li>
 Collaborate with leadership to ensure the roadmap supports overall business strategy and KPIs.
 
 
 </li>
 </ul>
 
 
 Squad Collaboration &amp; Delivery
 
 
 
 
 <ul>
 <li>
 Lead one or more cross-functional product squads, ensuring smooth collaboration across Engineering, Design, QA, and Data teams.
 </li>
 <li>
 Own the product backlog &mdash; writing and refining user stories, acceptance criteria, and release plans.
 </li>
 <li>
 Participate actively in sprint planning, stand-ups, retrospectives, and other agile ceremonies.
 </li>
 <li>
 Drive product releases from concept to delivery, ensuring quality and timely execution.
 
 
 </li>
 </ul>
 
 
 Customer Issue Management &amp; Root Cause Resolution
 
 
 
 
 <ul>
 <li>
 Oversee and prioritize customer tickets and reported issues in collaboration with Customer Support and Engineering teams.
 </li>
 <li>
 Ensure customer problems are tracked, analyzed, and resolved efficiently, with transparent communication throughout.
 </li>
 <li>
 Lead root cause analysis for recurring technical or product issues and implement long-term fixes.
 </li>
 <li>
 Use insights from support data, NPS feedback, and product usage to inform future product decisions.
 </li>
 <li>
 Act as the voice of the customer within the squad, advocating for better user experiences and service quality.
 
 
 </li>
 </ul>
 
 
 Analytics &amp; Continuous Improvement
 
 
 
 
 <ul>
 <li>
 Monitor product KPIs, adoption, and customer satisfaction to measure success and identify opportunities.
 </li>
 <li>
 Collaborate with Product Analysts and Data teams to derive actionable insights from usage data.
 </li>
 <li>
 Use experimentation and A/B testing results to guide decision-making and feature optimization.
 </li>
 <li>
 Foster a culture of data-driven product improvement across your squad.
 
 
 </li>
 </ul>
 
 
 Leadership &amp; Stakeholder Communication
 
 
 
 
 <ul>
 <li>
 Serve as the main point of contact for all stakeholders related to your product area.
 </li>
 <li>
 Communicate product updates, timelines, and outcomes clearly to leadership and cross-functional teams.
 </li>
 <li>
 Mentor junior Product Owners and contribute to improving product management practices across the organization
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Job Requirements
 
 
 
 
 Required
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Business, Computer Science, or a related field.
 </li>
 <li>
 5+ years of experience as a Product Owner, Product Manager, or Senior Analyst in an agile environment.
 </li>
 <li>
 Proven ability to own and deliver product roadmaps from concept to launch.
 </li>
 <li>
 Strong experience writing and prioritizing user stories and managing backlogs.
 </li>
 <li>
 Experience working with squad-based agile teams (Scrum or Kanban).
 </li>
 <li>
 Demonstrated success in handling customer issues and leading root-cause resolution efforts.
 </li>
 <li>
 Excellent communication and stakeholder management skills, with the ability to translate complex topics into clear, actionable insights.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Background in SaaS, e-commerce, fintech, or digital product environments.
 </li>
 <li>
 Familiarity with data tools (e.g., Amplitude, Mixpanel, Looker) and ticketing/CRM platforms (e.g., Jira, Zendesk, Salesforce).
 </li>
 </ul>
</div>

Product Consultant

Denodo

<div>
 Denodo is a leader in data management. The award-winning Denodo Platform is the leading data integration, management, and delivery platform using a logical approach to enable self- service BI, data science, hybrid/multi-cloud data integration, and enterprise data services. Realizing more than 400% ROI and millions of dollars in benefits, Denodo&rsquo;s large enterprise and mid-market customers across 30+ industries have received payback in less than 6 months. For more information, visit www.denodo.com .
 
 
 We are a fast-growing, international organization with teams across four continents and we work with a cutting-edge technology, but that's not all we have to offer. At Denodo, we are like a family and it is of the utmost importance to us that we help support your professional growth every step of the way
 
 
 
 Job Description
 
 
 
 Denodo is looking for a technical, passionate, customer-oriented and hands-on data advocate to join our Customer Success team. You will work hand-in-hand with our customers as the technical focal point. It will be on your shoulders to ensure customers are satisfied and confident in leveraging the Denodo Platform as a key component in their ecosystem.
 
 
 In this role you will combine tech savviness with relationship management and problem-solving skills. Your mission: enable customers to realize the full potential of their Denodo deployment, removing roadblocks, exploiting platform capabilities, and making things go.
 
 
 Collaborate closely with Customer Success Manager (CSM), Sales and Customer Services as the TAM has the lead role in implementing the Customer Success Plans (CSP) developed by the CSM. The CSP defines the business outcome, use cases and milestones of the Customer to get a specific use case(s) into production. The output is a Use Case document that describes the Business Problem solved, the Solution Architecture and the Results achieved. The TAM and CSM have responsibility for coordinating the creation and delivery of this document.
 
 
 
 
 Job Responsibilities &amp; Duties
 
 
 
 
 
 Technical Engagement
 
 
 
 <ul>
 <li>
 Communicate common practices with regards to Denodo usage and implementation.
 </li>
 <li>
 Conduct cadence calls to review open issues and escalations with the customer operational team.
 </li>
 <li>
 Provide input into account health assessment on technical progress.
 </li>
 <li>
 Act as point of contact between customer and Denodo technical teams.
 </li>
 <li>
 Coordinate with other teams to achieve account growth, service utilization, and use cases.
 </li>
 <li>
 Ensure customers' deployment is documented and understood.
 
 
 </li>
 </ul>
 
 Platform Adoption
 
 
 
 <ul>
 <li>
 Identity pain points and training required around product usage.
 </li>
 <li>
 Have regular communication and updates on Denodo capabilities.
 </li>
 <li>
 Provide product and feature guidance.
 </li>
 <li>
 Recommend advisory sessions, entitled/on-demand training.
 
 
 </li>
 </ul>
 
 Customer Engagement
 
 
 
 <ul>
 <li>
 Provide point of contact for escalations related to the product.
 </li>
 <li>
 Coordinate the management and resolution of support tickets, with both customers and Denodo teams.
 </li>
 <li>
 Review enhancement requests with Product Management / Development.
 </li>
 <li>
 Ensure successful product feature adoption.
 </li>
 <li>
 Encourage and enable platform upgrades and migrations.
 
 
 </li>
 </ul>
 
 Reporting &amp; KPI&rsquo;s
 
 
 
 <ul>
 <li>
 Implement and help customer maintain Dashboards to report on Product Adoption and Deployment details
 </li>
 <li>
 Maintain Customer relationship map in Salesforce
 </li>
 <li>
 Maintain and report on Customer Services Utilization and Training accomplishments
 </li>
 <li>
 Goal is to get Customer to consume all Services available to them
 </li>
 <li>
 Get all the Customer staff to take all the relevant training classes
 
 
 </li>
 </ul>
 
 Information Security Responsibilities
 
 
 
 <ul>
 <li>
 Knows and understands the Security Policy and procedures that apply to their work.
 </li>
 <li>
 Ensures that their actions do not result in any security breaches.
 </li>
 <li>
 Informs the owner of the asset of any security incident, real or suspected, that it detects.
 </li>
 <li>
 Is aware of and committed to the Acceptable Use Policy
 
 
 </li>
 </ul>
 
 Desired Skills &amp; Experience
 
 
 
 <ul>
 <li>
 University Degree in information systems or computer science or a related field (Bachelor or Masters), or equivalent experience in a similar role.
 </li>
 <li>
 5+ years of demonstrated experience in a Technical Account Manager or a similar role, preferably in the data management or analytics software industry.
 </li>
 <li>
 Excellent verbal and written communication skills to be able to interact with technical and business counterparts.
 </li>
 <li>
 Good technical knowledge about different areas in a data management ecosystem.
 </li>
 <li>
 Nice to have experience in leveraging Employee Advocacy and Social Media to network with industry peers, share thought leadership content, and enhance brand visibility to support sales engagement and relationship building.
 
 
 </li>
 </ul>
 Denodo is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable law. Denodo will provide reasonable accommodation to employees who have protected disabilities in accordance with applicable law.
 
 
 We do not accept resumes from headhunters or suppliers that have not signed a formal fee agreement. Therefore, any resume received from an unapproved supplier will be considered unsolicited, and we will not be obligated to pay a referral fee.
</div>

Technical Account Manager, Customer Success

GenovationAI

<div>
 Serves as the primary relationship owner for accounts with responsibility for retention and growth. Ensure clients derive maximum value from our services. Work closely with clients to identify needs and consult on best practices for solutions. Prepare and deliver effective client presentations, including stakeholders at all levels of the organization up to C-Suite. Deliver weekly, monthly, and quarterly status and results presentations and reports to management. Identify new opportunities from within existing accounts to aid in increasing revenue, as well as identifying new leads that may lead to profitable projects. Ensure a deep enough understanding of clients&rsquo; individual experiences to head off potential issues before they become problems.SECTION II: JOB RESPONSIBILITIES AND ACCOUNTABILITIESDescription:SECTION III: COMMUNICATION AND WORKING RELATIONSHIPSInternal:
 
 
 <ul>
 <li>
 Core Responsibilities:
 </li>
 <li>
 Generate Revenues and achieve assigned Quota&rsquo;s &amp; KPI&rsquo;s.
 </li>
 <li>
 Plan and manage company client accounts &amp; projects.
 </li>
 <li>
 Develops and maintains successful relationships with potential clients.
 </li>
 <li>
 Identifies and locates new clients through a variety of methods including networking.
 </li>
 <li>
 Implements strategies for sales in an assigned account or industry.
 </li>
 <li>
 Applies knowledge of the field and product features to match products to the needs of clients.
 </li>
 <li>
 Provides information, quotes, credit terms, and other bid specifications to clients.
 </li>
 <li>
 Negotiates prices, terms of sales, and/or service agreements; prepares contracts.
 </li>
 <li>
 Provide regular updates, respond to inquiries, and address any client concerns in a timely manner.
 </li>
 <li>
 Maintaining updated knowledge of company solutions.
 </li>
 <li>
 Prepares and reports results, status of accounts, and leads to management using the CRM tools.
 </li>
 <li>
 Upselling and cross selling as per the company strategic solutions and services.
 </li>
 <li>
 Maintains quality service by establishing and enforcing organization standards, analysing market condition, and competitive data.
 </li>
 <li>
 Maintains professional and technical knowledge by having regular professional trainings.
 </li>
 <li>
 Manage existing business partners and clients always satisfied.
 </li>
 <li>
 Manage multiple accounts; develop positive working relationships with all customer touch points.
 </li>
 <li>
 Ensure client satisfaction and retention.
 </li>
 <li>
 Understand client&rsquo;s industry, products, strategy and goals to determine how we can best support them.
 </li>
 <li>
 Attend &amp; generate leads from social events &amp; connections in the market with action plan.
 </li>
 <li>
 Have the minimum technical capacity to have a good understanding of the company IT Solutions and services variety.
 </li>
 <li>
 Performance Indicators:
 </li>
 <li>
 Client Engagement &amp; Satisfaction
 </li>
 <li>
 Sales Target Achievement
 </li>
 <li>
 Pipeline value
 </li>
 <li>
 Sales Growth Rate
 </li>
 <li>
 Average Profit Margin
 </li>
 <li>
 Sales Opportunities
 </li>
 <li>
 Leads to Sale %
 </li>
 <li>
 Average Sales Cycle Length
 </li>
 <li>
 Monthly Leads &amp; Opportunities creation
 </li>
 <li>
 Quote-To-Close Ratio
 </li>
 <li>
 All required Departments
 
 
 </li>
 </ul>
 
 External
 
 
 
 <ul>
 <li>
 Clients
 </li>
 <li>
 Business Partners
 </li>
 <li>
 Consultants
 </li>
 <li>
 Vendors / Suppliers
 
 
 </li>
 </ul>
 SECTION IV: QUALIFICATIONS, EXPERIENCE AND SKILLS
 
 Educational Qualification:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree - in Computer Science or equivalent.
 </li>
 <li>
 Master&rsquo;s Degree - in business administration (MBA) or equivalent is preferred.
 
 
 </li>
 </ul>
 
 Years and Nature of Experience
 
 :
 
 
 <ul>
 <li>
 5+ years in B2B SaaS Account Management / Enterprise Sales with quota ownership and solid experience in CRM.
 </li>
 <li>
 At least 2-3 years&rsquo; experience in local KSA market.
 </li>
 <li>
 Experience in selling IT Software as a Service (SaaS) Solutions &amp; Services and able to present system demos.
 </li>
 <li>
 2+ years in Fleet Management &amp; Vehicle Tracking / Telematics (GPS/AVL) Software solution is highly preferred.
 
 
 </li>
 </ul>
 
 Job Specific Skills:
 
 
 
 
 Business Communication Competency
 
 
 
 Communication Skills
 
 
 Decision Making Skills
 
 
 Networking &amp; Building Bonds
 
 
 Planning &amp; Organizing Skills
 
 
 Process Excellence
 
 
 Teamwork
 
 
 Negotiation Skills
 
 
 Time Management
 
 
 Presentation &amp; Demonstration Skills
 
 
 Collaboration at all levels internally &amp; externally
 
 
 Organization Skills
 
 
 Dynamic personality
 
 
 Strong Persuasive Abilities
 
 
 Computer Literacy
 
 
 
 Sales &amp; Technical Competency
 
 
 
 A solid technical background; especially in IT solutions and professional services.
 
 
 Excellent Analytical Skills.
 
 
 Communicates clearly and effectively.
 
 
 Strong interpersonal and customer service skills.
 
 
 Demonstrates ability to think creatively.
 
 
 Works well with others.
 
 
 Prospecting Skills
 
 
 Meeting Sales Goals
 
 
 Up-to-date Technical and sales knowledge.
 
 
 Exhibits awareness of best sales practices and methods.
 
 
 Possesses strong persuasive abilities.
 
 
 Presentation Skills
 
 
 Sales Planning
 
 
 Using CRM tool
</div>

Sales Account Manager

EjadTech - إيجاد التقنية

<div>
 
 
 Job Objective
 
 
 
 To assume a dual role as Product Owner and Business Analyst by defining and developing the product vision, managing and prioritizing the product backlog, and eliciting, analyzing, and documenting project requirements to ensure business needs are effectively met within the Agile framework
 
 
 
 
 
 
 Key Responsibilities and Duties
 
 
 
 
 
 
 
 Product Management
 
 
 
 Develop the product vision and strategy based on customer needs and business goals
 
 
 Define and prioritize the product backlog according to business value and expected impact
 
 
 Regularly manage and update the product backlog to ensure alignment with current and future requirements
 
 
 
 
 
 
 Requirements Gathering and Analysis
 
 
 
 Elicit business requirements through workshops, interviews, and brainstorming sessions with stakeholders
 
 
 Analyze and document requirements using user stories, use cases, and functional diagrams
 
 
 Ensure requirements are clear and effectively communicated to development teams
 
 
 
 
 
 
 Collaboration with Development Teams
 
 
 
 Work closely and effectively with development teams to provide product vision and guidance on requirements
 
 
 Participate in daily sprint meetings to ensure the team understands task priorities and requirements
 
 
 Resolve any issues or inquiries that arise during development to maintain workflow efficiency
 
 
 
 
 
 
 Stakeholder Management
 
 
 
 Build strong relationships with internal and external stakeholders and manage their expectations effectively
 
 
 Provide regular reports on project progress and overall product status
 
 
 Address stakeholder inquiries and provide clarifications to ensure satisfaction
 
 
 
 
 
 
 Process Improvement
 
 
 
 Maintain and enhance business analysis and product management processes within the Agile framework
 
 
 Identify and implement best practices to ensure process efficiency and quality
 
 
 
 
 
 
 Change Management
 
 
 
 Manage change requests and ensure proper tracking and documentation
 
 
 Ensure all activities comply with established procedures and standards
 
 
 
 
 
 
 Training and Continuous Development
 
 
 
 Stay updated on the latest trends and best practices in product management and business analysis
 
 
 Provide training and support to the team to ensure adoption of modern tools and methodologies
 
 
 
 
 
 
 Qualifications and Requirements
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Information Technology, or a related field or equivalent experience
 
 
 Minimum of five years of experience in product management and business analysis in an Agile environment
 
 
 Strong experience in eliciting, analyzing, and documenting business requirements
 
 
 Experience in developing user stories, modeling use cases, and applying other requirements gathering techniques
 
 
 Excellent communication and collaboration skills with the ability to work effectively in teams
 
 
 Ability to work in a fast-paced Agile environment
 
 
 Strong analytical and problem-solving skills
 
 
 Experience managing similar products is an advantage
 
 
 
 
 
 
 Personal Skills
 
 
 
 Strong organizational skills and attention to detail
 
 
 Strategic thinking with the ability to make effective and timely decisions
 
 
 Analytical mindset and ability to use data to support decision-making
 
 
 Ability to build strong stakeholder relationships and manage their expectations effectively
 
 
 Ability to work under pressure and adapt to changing environments
 
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Senior Product Owner / Business Analyst

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