technical sales support manager

IMCD

<div><p><b>Technical Sales Manager &ndash; Food &amp; Nutrition</b></p><p><br>
Technical Sales Manager &ndash; Food &amp; Nutrition</p><p>
Department: Food &amp; Nutrition<br>
Location: [Cairo, Egypt]<br>
Reports to: Sr. Sales Manager &ndash; Food &amp; Nutrition<br>
<br>
<b>Purpose of the Role</b><br>
To drive sales growth and support customers by combining deep technical knowledge of food ingredients with commercial engagement. The Technical Sales Manager is responsible for managing customer relationships, promoting IMCD&rsquo;s ingredient portfolio, and providing technical formulation support in targeted food and beverage sectors.<br>
<br>
<b>Key Responsibilities</b><br>
Sales &amp; Customer Development<br>
Manage and grow sales with existing and new customers across focus segments (e.g., dairy, bakery, beverages, sauces, supplements).<br>
Identify customer needs and present value-based solutions using IMCD&rsquo;s ingredient portfolio.<br>
Achieve assigned sales targets, gross margin goals, and project pipeline KPIs.<br>
Technical Support &amp; Solution Selling<br>
Act as a trusted advisor to customer R&amp;D teams by offering formulation guidance, troubleshooting, and application suggestions.<br>
Deliver technical presentations and support sampling and trials in collaboration with IMCD&rsquo;s application labs or supplier teams.<br>
Stay updated on ingredient functionalities, food trends, and regulatory constraints relevant to customer needs.<br>
Supplier Engagement &amp; Portfolio Promotion<br>
Maintain strong technical knowledge of IMCD&rsquo;s supplier portfolio and align on strategy, product focus, and priorities.<br>
Provide market feedback and project updates to suppliers through structured reports and meetings.<br>
Participate in joint visits or events with supplier representatives when required.<br>
Reporting &amp; Pipeline Management<br>
Maintain accurate project updates, customer interactions, and forecasts in CRM (e.g., Salesforce).<br>
Provide monthly reports on sales activities, market trends, and competitor insights.<br>
Contribute to budget planning, demand forecasting, and go-to-market initiatives.<br>
<br>
<b>Key Competencies and Skills</b><br>
Strong technical background in food science or technology<br>
Excellent communication and interpersonal skills with a consultative approach<br>
Ability to understand and explain complex ingredient functionalities and applications<br>
Commercial awareness and negotiation skills<br>
Proficiency in Microsoft Office; experience with CRM systems is a plus<br>
Fluent in English and Arabic<br>
<br>
<b>Education and Experience</b><br>
Bachelor&rsquo;s or Master&rsquo;s degree in Food Science, Food Technology, or Nutrition<br>
4&ndash;7 years of experience in technical sales, application support, or product development in the food ingredients industry<br>
Exposure to B2B sales and working with international suppliers is a plus<br>
Knowledge of regional food regulations and labeling requirements is an advantage</p></div><p></p>

Technical Sales Manager – Food & Nutrition

Jorofy Private Limited

<p><b>ENUM is Hiring</b></p><p>We are seeking a highly skilled <b>Female</b> Technical Sales Manager to lead our sales efforts, drive revenue growth, and build strong customer relationships. The ideal candidate will have a solid technical background combined with proven sales expertise, enabling them to understand customer needs, propose tailored solutions, and convert leads into long-term business opportunities.</p><p><b>Key Responsibilities</b></p><ul><li>Develop and execute sales strategies to achieve revenue targets.</li><li>Understand customer requirements and recommend the right technical solutions.</li><li>Present product demonstrations, proposals, and technical insights to clients.</li><li>Build and maintain strong client relationships to ensure repeat business.</li><li>Collaborate with technical and product teams to deliver customized solutions.</li><li>Monitor market trends, competitor activities, and emerging technologies.</li><li>Prepare sales forecasts, reports, and performance KPIs.</li><li>Lead negotiations, pricing strategies, and contract closures.</li><li>Manage the complete sales cycle from lead generation to post-sales support.</li><li>Train and support the sales team with technical knowledge when required.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Engineering, Computer Science, Business, or related field.</li><li>5+ years of experience in technical sales / B2B sales / solution selling.</li><li>Strong understanding of technical products, software, or industrial solutions.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Proven track record of achieving sales targets.</li><li>Ability to translate technical features into customer benefits.</li><li>Proficiency in CRM tools and sales reporting.</li><li>Strong problem-solving and decision-making skills.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience in &ndash; e.g., IT, SaaS, Engineering, Manufacturing.</li><li>MBA or equivalent qualification (preferred).</li><li>Existing network of industry contacts.</li><li>Knowledge of pricing models, proposal writing, and tender management.</li></ul><p>Job Type: Full-time</p><p>Pay: AED7,000.00 - AED10,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Technical Sales: 4 years (Required)</li></ul>

Technical Sales Manager

CLEANLAND

<p><b>SwarnaSol (www.swarnasol.com) with a mission of &quot;towards a cleaner future&quot; was established in 2022 is the official dealer for FIMAP(www.fimap.com) Italy and GAUSIUM Robotic Cleaning machines in India both a world leader with presence in 80+ countries.</b></p><p>What you would be doing?</p><p>Responsibilities</p><ul><li>Develop and implement sales strategies to promote technology products.</li><li>Identify and engage with potential customers to understand their tech needs.</li><li>Present and demonstrate technical solutions to clients.</li><li>Collaborate with the engineering team to ensure product alignment with client requirements.</li><li>Negotiate sales contracts and close deals to meet or exceed sales targets.</li><li>Provide post-sales support and maintain strong client relationships.</li><li>Stay updated with industry trends, emerging technologies, and competitor activities.</li><li>Prepare regular sales forecasts and reports for management review.</li></ul><p>Qualifications</p><ul><li>Bachelor&rsquo;s degree in Engineering, Business, or a related field.</li><li>Proven experience in a techno-sales role or similar capacity.</li><li>Strong understanding of technology products and market trends.</li><li>Excellent communication, presentation, and negotiation skills.</li><li>Ability to build and maintain long-term client relationships.</li><li>Track record of achieving sales targets and driving revenue growth.</li></ul><p>Skills</p><ul><li>CRM software</li><li>Understanding and Keen interest in Technical products.</li><li>Technical demonstrations</li><li>Customer relationship management</li><li>Negotiation</li><li>Sales forecasting</li><li>Market analysis</li><li>Microsoft Office Suite</li></ul><p>Should be proactive in bringing new customers and be an effective Sales Manager for his respective accounts under him.</p><p>Job Type: Full-time</p><p>Salary: &#8377;600,000/- &#8377;700,000.00 per year</p><p>Job Type: Full-time</p><p>Pay: &#8377;50,000.00 - &#8377;60,000.00 per month</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

TCP Software

<div><p><i>TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.</i></p><p><b>
About TCP (TimeClock Plus):</b></p><p>
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.</p><p>
We are seeking a proven performer to help us grow our loyal customer base. Responsibilities include retaining and expanding our install base by helping our customers fully realise potential ROI through our service offerings by:</p><ul>
<li>Helping drive adoption through engagement.
</li><li>Understanding our customers&rsquo; business and identifying areas of opportunity/growth to application of our service offerings.
</li><li>Aligning our customers&rsquo; needs with additional potential matches from our product suite.
</li></ul><p>The Technical Success Manager role is a high-touch, rapport-building position that requires strong communication skills, both written and verbal. The ideal candidate will be upbeat, driven, well-organized, and share a passion for technology and a love for working in a dynamic environment.</p><p><b>
As a Technical Success Manager you will:</b></p><ul>
<li>Build a deep technical understanding of our product suite, service offerings and their potential impact on our customer install base.
</li><li>Take complete ownership of identifying and resolving technical challenges in the way of complete adoption.
</li><li>Develop a functional understanding of complex issues and take complete ownership of resolving and/or project managing a resolution to such issues.
</li><li>Formulate business solutions for technical problems to align cross functional teams on customer needs.
</li><li>Strong technical aptitude, passion, and commitment for Technical Success
</li><li>Strong time management skills
</li><li>Ability to articulate a clear, concise return on the investment value statement.
</li><li>Maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.
</li><li>Ensure a high rate of renewal across the customer base- Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
</li><li>Identify opportunities to up-sell / cross-sell within the existing customer base.
</li><li>Manage existing accounts and maintain relationships with decision-makers at the executive and management levels.
</li><li>Manage and track customer and transactional information in a CRM system.
</li><li>Coordinate resources throughout the sales cycle, including product support and sales engineering to meet account performance objectives and customers&rsquo; expectations.
</li><li>Provide product demonstrations and general support to prospective customers.
</li><li>Develop and deliver strategies that help drive our clients business.
</li><li>Keep abreast of competition, competitive issues, and products.
</li><li>Practice active, excellent communication with management, customers, and support staff
</li></ul><p><b>Requirements</b></p><ul>
<li>Experience working in Customer Success and/or Account Management is a must.
</li><li>Experience working as a Solution Consultant and/or Sales Engineer highly desirable.
</li><li>Technical exposure to solution delivery, implementation, product development will be considered a plus.
</li><li>Outstanding organizational skills, ability to manage multiple projects.
</li><li>Passionate about building customer relationships.
</li><li>Experience driving adoption of SaaS-based solutions Ability to thrive in a fast-paced startup environment.
</li><li>2-3+ Years of account management or similar role
</li><li>Salesforce.com experience is a plus.
</li><li>Previous Success or Sales experience is a plus.</li>
</ul><p><b>Benefits</b></p><ul>
<li>Competitive salary</li>
<li>PTO and Sick leaves</li>
<li>In-Patient &amp; Out-Patient Health insurance</li>
<li>Provident fund and EOBI</li>
<li>The work/life set up you need to be successful.</li>
<li>A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results</li>
<li>The chance to make a genuine impact on the company&rsquo;s growth</li>
<li>Plenty of challenging work and the opportunity to stretch yourself</li>
<li>The opportunity to work with amazing talent in a fast-growing company that really values their team</li></ul></div>

Technical Success Manager Lahore, Punjab, Pakistan

Wärtsilä Corporation

<div></div><div><div><div><div><div><p>Sales Support Engineer, Shaft Line Solution (SLS) - Turkey<br>
</p></div></div></div></div><div></div><div><div><div><div><div>We are now looking for a</div><br>
<p></p>
<p><b>
Sales Support Engineer, Shaft Line Solution (SLS) </b><b>&ndash; </b><b>Turkey</b></p><br>
<div></div>
<div>
to join our team working for a better future.
</div><p>This position reports to the Regional Sales Manager and the preferred location is Istanbul, Turkey.</p><br>
<p></p>
<div><b>
What you will be doing</b></div><br>
<p>
</p><p>In this position, you will be a part of the SLS Area Sales - Central Europe (Greece, Cyprus, Turkey, Black Sea &amp; Caspian Sea) Team and will be responsible for Turkey, Black Sea &amp; Caspian Sea, within the global SLS Sales &amp; Delivery organisation. The SLS Area Sales team drives business growth in the Commercial Marine and Navy markets through a proactive sales approach, targeting ship owners, ship management, shipyards, and partners for new builds and lifecycle vessel support. You will work closely with Sales Manager, SLS Sites, Sales Support, and Field Service teams to ensure a first-class customer experience.</p><br>
<p></p>
<p>
As <b>Sales Support Engineer, Shaft Line Solution (SLS) </b><b>&ndash; </b><b>Turkey</b>, your work will focus on these responsibilities:</p><br>
<p>
</p><ul><li>Generate customer-specific solutions, specifications, FS offers and handover of FS orders to FS team for the SLS portfolio in Commercial &amp; Navy business and projects</li>
<li>Support the Sales Manager with bid management and follow-up on offers and receivables</li>
<li>Evaluate inquiries and maintain opportunity information in CRM (Salesforce)</li>
<li>Support the Sales Manager in configuring solutions according to defined needs</li>
<li>Prepare cost calculations as directed by Sales and agreed targets</li>
<li>Evaluate technical and environmental risks of proposed solutions</li>
<li>Assist the Spare Parts Coordination team in identifying upselling opportunities</li>
<li>Ensure timely responses to sales inquiries, requests, and orders</li>
<li>Provide technical assistance to the sales team and customers</li>
<li>Participate in relevant sales meetings with customers as required</li>
<li>Organize and perform process handover meetings with involved parties</li></ul><br>
<p></p>
<div><b>
To be successful in this role, we expect you to have:</b></div><br>
<p></p>
<ul>
<li>BSc in Engineering or equivalent</li>
<li>At least 1 year of experience in Seals and Bearings or over 3 years in the marine/offshore industry</li>
<li>Continuous learning attitude and a positive, can-do mindset</li>
<li>Excellent team-player with the ability to collaborate with local and global stakeholders</li>
<li>Strong interpersonal skills and ability to build business relationships</li>
<li>Good knowledge of MS Office and CRM (Salesforce)</li>
<li>Fluent in Turkish (spoken and written) and good proficiency in English; other language skills are a plus</li>
<li>Willingness to travel as requested</li>
<li>Attention to detail, proactive mindset, and flexibility</li>
<li>Goal-oriented with a passion for creating clear business value</li></ul><br>
<p></p>
<p><b>
Preferred / Plus Qualifications:</b></p><br>
<p></p>
<ul>
<li>Knowledge of regional markets and products such as lip and mechanical seals, bearings, and other shaft line equipment</li>
<li>Understanding of W&auml;rtsil&auml;&rsquo;s purpose and values</li>
<li>Strong technical and engineering knowledge</li></ul><br>
<p></p>
<div><b>
Why you and us?</b></div><br>
<div></div>
<div>
We at W&auml;rtsil&auml; believe in empowerment, ownership and taking responsibility of our work. We support each other&rsquo;s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.</div><br>
<div>
</div><div>We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don&rsquo;t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?</div><br>
<div>
</div><div>We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.</div><br>
<div></div>
<div>
</div><div><b>Contact &amp; next steps</b></div><br>
<div></div>
<div>
We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout.</div><br>
<div>
</div><div>For further questions related to this position please reach out to Mrs Maria Papamichail , Regional Sales Manager, Greece, Cyprus, Turkey, Black Sea &amp; Caspian Sea, through email maria.papamichail@wartsila.com (only for questions from direct job applicants, applications through email will not be recorded or responded to).</div><br>
<div>
</div><div>Welcome to join us in shaping the decarbonisation of marine and energy!</div><div></div><div><br>
Last application date: 12/12/2025</div><br>
<div></div>
<div>At W&auml;rtsil&auml; we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.<br>
<br>
Please note that according to W&auml;rtsil&auml; policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.</div></div></div></div></div></div><div></div>

Sales Support Engineer, Shaft Line Solution (SLS) - Turkey

Fluke

<p></p><div><p><b>Job Purpose:</b></p>
<p>
We are seeking a highly motivated and results-driven Technical Sales Manager (TSM) to join our Middle East, Africa and Turkey Sales team. As a TSM you will be responsible for driving sales growth in your assigned territory by developing and implementing sales strategies, building relationships with customers, distributors, and other regional stakeholders and providing exceptional customer service and product knowledge. Your product scope will be Fluke Networks (FNET), Fluke Process Instruments (FPI) and our High Touch Industrial Group (IG) portfolio. As brand leaders in their respective spaces you will leverage go-to-market and sales strategy synergies to amplify growth and unlock cross sell potential.</p>
<p><b>
Primary Responsibilities:</b></p>
<ul>
<li>Drive new bookings by creating end-user demand, strategically planning territory coverage with partners, and implementing strategies for rapid market share growth.</li>
<li>Demonstrate strategic thinking, strong business insight, and the ability to influence, organize, and build demand, relationships, and winning strategies.</li>
<li>Actively promote Fluke products to achieve sales quotas through relationship building, training, support, and end-user engagement.</li>
<li>Develop expertise as the local authority on Fluke products, solutions, and applications.</li>
<li>Partner with sales and marketing teams to prepare proposals, deliver product demonstrations, provide training, and address customer needs.</li>
<li>Maintain accurate CRM records with daily updates and manage the sales pipeline through consistent prospect follow-up.</li>
<li>Combine technical knowledge with persuasive communication skills to effectively position Fluke solutions.</li>
<li>Work remotely from a home office while traveling to customer sites within the territory (approx. 60-70%).</li>
<li>Build and maintain strong relationships with distributors and end users by offering tailored solutions using Fluke&rsquo;s equipment, software, and services.</li>
<li>Leverage internal Fluke support teams to maximize territory growth and customer success.</li></ul><br>
<p></p>
<p><b>
Requirements:</b></p>
<ul>
<li>Proven ability to develop and execute sales strategies that meet or exceed targets within an assigned territory.</li>
<li>Demonstrated success in identifying, qualifying, and securing new business opportunities.</li>
<li>Strong track record of building and maintaining customer relationships through exceptional service and support.</li>
<li>Demonstrated ability to successfully balance the achievement of short-term objectives (quarterly orders/sales objectives, expense management, etc.) with longer-term strategic goals</li>
<li>Solid technical aptitude with the ability to clearly explain product capabilities and guide customers in making informed purchasing decisions.</li>
<li>Conduct product demonstrations and presentations to potential customers.</li>
<li>Prepare and deliver sales proposals and contracts.</li>
<li>Maintain accurate and up-to-date records of sales activities and customer interactions in CRM.</li>
<li>Attend trade shows and industry events to promote the company and its products.</li>
<li>Stay up-to-date on industry trends and developments</li>
<li>Be based in or willing to relocate to either UAE (Dubai)</li></ul><br>
<p></p>
<p><b>
Qualifications/Skills and knowledge:</b></p>
<ul>
<li>Minimum of 5+ years of sales experience in the networking or industrial tools industry, selling technical solutions</li>
<li>Bachelor&rsquo;s degree in engineering, a technical discipline, or equivalent work experience.</li>
<li>High proficiency with Microsoft Dynamics or other CRM systems</li>
<li>Familiarity with Power BI or similar</li>
<li>Cross functional team support with the Business Unit and Factory experience</li>
<li>Addressing senior level stakeholders internal and external</li>
<li>Proficiency in English and Turkish language is needed.</li></ul><br>
<p></p>
<p><b>
Work Location Type: Hybrid</b></p>
<p><b>
Location: UAE</b></p>
<p><b>
Travel Percentage: 70%</b></p>
<p><b>
Reporting to: Regional Sales Manager &ndash; MEAT</b></p><p><b>
Fortive Corporation Overview</b></p><p>
Fortive&rsquo;s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.</p><p>
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We&rsquo;re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.</p><p>
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.</p><p>
At Fortive, we believe in you. We believe in your potential&mdash;your ability to learn, grow, and make a difference.</p><p>
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.</p><p>
At Fortive, we believe in growth. We&rsquo;re honest about what&rsquo;s working and what isn&rsquo;t, and we never stop improving and innovating.</p><p>
Fortive: For you, for us, for growth.</p><p><b>
About Fluke</b></p><p>
Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.
</p><p>We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
</p><p></p><p><b>Bonus or Equity</b><br>
This position is also eligible for bonus as part of the total compensation package.</p>
Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.
<p>We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
</p>NoneThis position is also eligible for bonus as part of the total compensation package.</div>

<div>:
<div><b>
Senior Technical Support Account Manager - Saudi Arabia, Riyadh</b></div><div></div><div><b><br>
Senior Technical Support Account Manager</b></div><div></div><div><br>
We&rsquo;re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.</div><div></div><div><br>
If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.</div><div></div><div><b><br>
About the job</b></div><div>
The Technical Support team is looking for a Senior Technical Support Account Manager who will provide post-sales support across enterprise-class SAS business software applications and/or solutions for strategic customers as assigned and serve as an advocate and escalation point for the customer acting as a liaison between all SAS divisions. Provide input and guidance during the customer lifecycle and contribute as a stakeholder to the success of the customer&rsquo;s relationship with SAS.</div><div><br>
</div><div><b>As a Senior Technical Support Account Manager, you will:</b></div><ul><li><p>
Act as an strategic technical advisor to customers on SAS support related activities.</p></li><li><p>
Proactively communicate carefully and effectively with customer and experts across SAS during the problem resolution process. Accurately document and specify information in the case management system during the entire case life cycle. Provide status updates for all outstanding issues.</p></li><li><p>
Consistently set and manage internal and external expectations and project pressures at all levels of technical and business management including coordinating/managing problem escalation activities and communications (outside business hours for business-critical problems as appropriate). Follow defined Standard Operating Procedures to ensure consistent delivery of standards and services. Coordinate SAS resources as required to deliver support services. Often perform these duties under pressure where decisions have a significant business impact for SAS and/or customers.</p></li><li><p>
Routinely build knowledge of SAS and specialized technical and business domain knowledge with an understanding of the business problems that are addressed by SAS applications and/or solutions. Help customers understand where risks exist, suggest strategies for mitigation, and recommend resources to help reduce risk. Facilitate the timely and sufficient resolution of all customer issues and requests.</p></li><li><p>
Collaborate with experts across technical support departments, SAS divisions, and partners when necessary. Keep internal and external stakeholder groups informed of problems, suggestions and general comments and concerns related to the software, the business domain, and the account, as appropriate. Act as an advocate for the customer.</p></li><li><p>
Identify and share account intelligence with sales account teams, identifying new software or services sales opportunities. Contribute to the proposal definition and sales of new support service opportunities. Solicit feedback on technical support services.</p></li><li><p>
Suggest, manage, and implement special projects to assist Technical Support, users, or other teams.</p></li><li>
Ensure all applicable security policies and processes are followed to support the organization's secure software development goals.</li><li>
Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.</li></ul><div></div><div><b><br>
Required qualifications</b></div><br>
<div></div><ul><li>
Minimum 7 years of relevant experience in software support. Relevant experience may also include designing leadership.</li><li><p>
Advanced English and Arabic for client interaction.</p></li><li><p>
Strong communication skills.</p></li><li><p>
Excellent organizational skills and strong problem resolution skills.</p></li><li><p>
Has in-depth knowledge of the support industry.</p></li><li><p>
Ability to use unique skills to contribute to the development of company objectives and principles and to achieve goals in creative and effective ways.</p></li><li><p>
Ability to deliver presentations to various audiences including colleagues, customers, and industry experts.</p></li><li>
Travel as business requirements dictate at management discretion.</li><li>
Equivalent combination of related education, training and experience may be considered in place of the above qualifications.</li></ul><div></div><div><b><br>
Additional competencies, knowledge and skills</b></div><ul><li><b>
Decision making -</b> Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information.</li><li><b>
Communication -</b> Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message, listening actively to others.</li><li><b>
Influencing -</b> Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.</li></ul><div></div><div><b><br>
Benefits highlights</b><b>
</b></div><ul><li>Housing allowance</li><li>
Schooling allowance</li><li>
Medical Insurance</li><li>
Life Insurance</li></ul><div><b>
You are welcome here.</b></div><div>
At SAS, it&rsquo;s not about fitting into our culture &ndash; it&rsquo;s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.</div><div></div><div><b><br>
Additional Information:</b></div><div><i>
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