technical sales support specialist

IMCD

Technical Sales Specialist &ndash; Food Ingredients 
 
Technical Sales Specialist &ndash; Food Ingredients 
Location: New Cairo, Egypt 
Reporting To: Business Unit Manager &ndash; Food Ingredients 
Job Purpose 
To drive sales growth and market development of IMCD&rsquo;s food ingredient portfolio in Egypt by providing technical expertise, developing strong customer relationships, and delivering value-added solutions to food manufacturers. 
 
Key Responsibilities 
Sales &amp; Business Development 
Develop and execute a sales plan to achieve revenue and margin targets. 
Identify new business opportunities and expand existing customer accounts. 
Promote and sell IMCD&rsquo;s food ingredient portfolio to food and beverage manufacturers. 
Conduct regular customer visits to understand needs and propose tailored solutions. 
Negotiate pricing, contracts, and commercial terms in line with company guidelines. 
Technical Support &amp; Solution Selling 
Provide technical consultation on food ingredients and their applications (e.g., dairy, bakery, confectionery, beverages, savory, etc.). 
Collaborate with customers&rsquo; R&amp;D teams to develop formulations and optimize product performance. 
Conduct product presentations, technical seminars, and application trials. 
Work closely with suppliers to ensure proper technical positioning of products. 
Market Intelligence &amp; Portfolio Management 
Monitor market trends, competitor activities, and customer developments. 
Provide feedback to management and suppliers regarding market needs and opportunities. 
Support new product launches and supplier integration into the local market. 
Internal Collaboration 
Coordinate with supply chain, regulatory, and finance teams to ensure smooth order processing and customer satisfaction. 
Maintain accurate records in CRM system (pipeline, opportunities, visit reports). 
 
Qualifications &amp; Requirements 
Bachelor's degree in food science. 
3&ndash;5 years of experience in technical sales within the food ingredients industry. 
Strong technical knowledge of food formulations and ingredient functionalities. 
Proven track record in B2B sales and account management. 
Strong negotiation and presentation skills are important. 
Excellent communication skills in English and Arabic. 
Ability to travel within Egypt as overseas when required . 
 
Competencies 
Customer-focused with strong relationship-building skills 
Commercial mindset with technical depth 
Results-driven and self-motivated 
Analytical and problem-solving skills 
Team player with cross-functional collaboration ability 
 
What IMCD Offers 
Competitive total compensation package at market rate comprised of base salary and variable elements 
IMCD is an equal opportunity employer

Technical Sales Specialist – Food Ingredients

Super Micro Computer, Inc.

<div><div>Sr. Sales Support Specialist<div> 
</div></div>Date: Feb 23, 2026
Location: San Jose, California, United States
Company: Super Micro Computer
<div><div><div><div><div>Job Req ID: 28428</div>
</div></div><div></div><div><div><div>About Supermicro:</div>
</div><div><div>
Supermicro&reg; is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. 
</div></div></div><div><div><div>Job Summary:</div>
</div><div><div>
Supermicro's Sales Support team is looking to add a dynamic Sr. Sales Support Specialist to assist one our Sales teams in managing customers and their orders. The Sr. Sales Support Specialist will also be a liaison across internal departments, as well as provide product information to customers and support customer account maintenance. This position is responsible for providing technical and administrative product information to customers as well as daily sales order processing and data entry. If you have a passion for sales and are looking for a great opportunity, Supermicro wants you on our team!</div></div></div><div><div><div>
Essential Duties and Responsibilities:</div>
</div><div><ul><li>Sales account maintenance, providing technical and administrative product information</li>
<li>Perform daily clerical and office maintenance tasks such as typing correspondence, coordinating, data entry, quotations and process documents</li>
<li>Monitor inventory, follow up ETA with purchasers</li>
<li>Act as a liaison between sales, purchasing, production, procurement, and logistics departments</li>
<li>Provide assistance for intra-company project coordination between sales and non-sales departments</li>
<li>Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns</li>
<li>Develop superior customer service relationships with prospects</li>
<li>Produce daily reports for clients</li>
<li>Provide backup support for the supervisor and team members</li>
<li>Additional duties per supervisors request</li>
</ul></div></div><div><div><div>Qualifications:</div>
</div><div><ul><li>AA degree required, Bachelors degree is preferred</li>
<li>8+ years of direct, related sales support experience</li>
<li>Experience in data entry, scheduling production and tracking orders</li>
<li>Possesses strong professional communication skills including: phone, written/E-mail and presentation</li>
<li>Experience in customer service and dealing with clients directly, must have problem solving skills</li>
<li>Consistent track record of meeting or exceeding assigned jobs</li>
<li>Must possess strong computer skills with word and excel</li>
<li>Organizational skills a must</li>
</ul></div></div><div><div><div>Salary Range</div>
</div><div><div>
$74,000 - $100,000</div>
<div>
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.</div></div></div><div><div><div>
EEO Statement</div>
</div><div><div>
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.</div></div></div></div></div></div>

Sr. Sales Support Specialist

CAMI Research Inc.

Overview:CAMI Research Inc., a U.S. manufacturer of professional-grade cable and wiring test systems, is seeking a dedicated and technically skilled Sales / Technical Support Specialist to join our growing team.This position plays a critical role in supporting customers before and after the sale, providing technical guidance, preparing quotations, and ensuring exceptional customer satisfaction. The ideal candidate will combine strong technical aptitude with proven sales experience&mdash;preferably within the electrical or electronics industry.An Electrical Engineering background is highly desirable; however, candidates with related engineering or technical experience and demonstrated sales success will be considered.This is an excellent opportunity for a technically minded professional who enjoys problem-solving, customer interaction, and working in a small, innovative manufacturing environment.Responsibilities:Technical Sales&middot; Respond to inbound sales inquiries via phone and email.&middot; Evaluate customer applications and recommend appropriate cable and wiring test solutions.&middot; Prepare detailed quotations and proposals based on customer requirements.&middot; Follow up on open quotes and assist customers through the purchasing process.&middot; Coordinate with engineering and production teams to ensure accurate specifications and delivery timelines.Technical Support&middot; Provide pre-sale and post-sale technical assistance to customers.&middot; Troubleshoot hardware and software-related issues with CAMI test systems.&middot; Interpret wiring diagrams, test requirements, and technical documentation.&middot; Assist customers with setup, calibration, and general product use.&middot; Document support cases and communicate recurring issues internally for continuous improvement.Customer Relationship Management&middot; Build long-term relationships with customers in industrial and military sectors.&middot; Maintain clear and professional communication at all times.&middot; Identify opportunities for additional sales or system upgrades.&middot; Represent CAMI&rsquo;s commitment to quality and technical excellence.Requirements:&middot; Technical sales experience, preferably in the electrical, electronics, or industrial equipment field.&middot; Strong understanding of electrical systems, wiring, connectors, and test equipment.&middot; Ability to read and interpret electrical schematics and technical documentation.&middot; Excellent verbal and written communication skills in English.&middot; Strong organizational skills and attention to detail.&middot; Ability to manage multiple tasks and customer requests simultaneously.&middot; Proficiency with standard office software and CRM or quoting systems.&middot; Self-motivated, dependable, and comfortable working in a small business environment.&middot; Authorized to work in the United States.Preferred Qualifications:&middot; Bachelor&rsquo;s degree in Electrical Engineering or related engineering discipline.&middot; Experience with cable and harness testing equipment.&middot; Fluent in Spanish.&middot; Background in manufacturing or industrial technical sales.&middot; Experience supporting hardware and software-based systems.&middot; Experience working for a small company.&middot; Experience working for a manufacturing company.&middot; Familiarity with quality standards in industrial or military environments.Work Environment:&middot; Full-time, salary position (40 hours per week).&middot; Monday through Friday.&middot; In-person role at our Acton, MA facility.&middot; Collaborative, fast-paced small manufacturing company environment.Benefits:&middot; Health insurance&middot; Dental insurance&middot; Paid time off&middot; Retirement planIf you are a technically capable professional who enjoys combining engineering knowledge with customer interaction and problem-solving, we would welcome the opportunity to speak with you.Pay: From $83,200.00 per yearBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Shift availability:<ul><li>Day Shift (Required)</li></ul>Ability to Commute:<ul><li>Acton, MA 01720 (Required)</li></ul>Work Location: In person

Sales / Technical Support Specialist

SMARTHMS & Solutions Pvt Ltd

Type: Full-Time | On-Site Experience: 0-3 yearsJob Summary:We are looking for a Technical Sales &amp; Marketing Specialist for sales and marketing initiatives for our Hospital Management Software (HMS) solutions. This role is pivotal in expanding our reach across the healthcare domain, The ideal candidate must demonstrate strong presentation skills, the ability to drive revenue growth, and fluency in Hindi to communicate effectively across a broad client base.Key Responsibilities:<ul><li>Develop and execute a strategic sales plan to meet company targets and accelerate business growth in the healthcare software sector.</li><li>Identify and engage with new prospects including hospitals, clinics, diagnostic centers, and healthcare networks.Maintain and deepen relationships with key clients by understanding their operational needs and offering tailored HMS solutions.</li><li>Design and manage integrated marketing campaigns in line with the company&rsquo;s GTM strategy.</li><li>Conduct regular market research and competitor analysis to ensure strategic positioning and adapt to healthcare market needs.</li><li>Create compelling marketing content including brochures, case studies, and presentations, maintaining brand consistency.</li><li>Collaborate with internal teams (product, sales, and support) to align messaging and improve customer engagement.</li><li>Analyze campaign performance, ROI, and make data-driven decisions to improve effectiveness.</li><li>Stay updated on healthcare trends, software innovations, and regulatory guidelines affecting hospital IT systems.</li><li>Represent the company at industry events, conferences, and webinars to strengthen brand visibility.</li></ul>Required Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Marketing, Business, Healthcare IT, or related field (MBA preferred).</li><li>Strong communication, presentation, and negotiation skills.</li><li>Fluent in English &ndash; must be able to communicate confidently with clients</li><li>Familiarity with Hospital Management Systems (HMS), EMR/EHR solutions, or healthcare IT workflows is a strong advantage.</li><li>Ability to create effective marketing materials and sales presentations.</li></ul>Preferred Skills:<ul><li>Self-driven, target-oriented</li><li>Capable of working independently.</li><li>Strong analytical and problem-solving skills.</li><li>Experience in handling client demos and product presentations.</li><li>Ability to travel as needed for client meetings, demos, and events.</li></ul>Salary Package - 7-11 LPAJob Type: Full-timePay: ₹700,000.00 - ₹1,100,000.00 per yearWork Location: In person

TECHNICAL SALES SPECIALIST- 0-3 YRS | Recent Passouts

Thermo Fisher Scientific

<div>Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you&rsquo;ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world&rsquo;s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. 
The HPLC Technical Sales Specialist (TSS) is a key commercial role within the Chromatography and Mass Spectrometry Division (CMD) of Thermo Fisher Scientific. This is a workflow focused role with the primary responsibility for selling and supporting within CMD. In line with the strategic objectives of CMD, the purpose of this role is to enhance the business potential through increased sustained revenue growth of our instrument and consumables portfolio in the respective product lines. In addition to demonstrating expertise in their assigned workflow, the individual supports the sales colleagues by selling the product portfolio within workflow in new and existing accounts. The TSS elevates the customer&rsquo;s curiosity about the products and drives the Thermo Fisher Scientific value proposition from sample to knowledge. The TSS will act from the prospecting phase up to the closing phase of the deal. 
Key responsibilities: 
Selling Agility<ul><li>
Identifies and prioritizes new client opportunities and sales potential for the workflow with the region with the result of growing business; Coordinates actions to enhance market penetration</li><li>
Supports and directs Account Managers to uncover new potential opportunities within this market and customer segment with a view to enhance allegiance and sales revenue for Thermo Fisher Scientific</li><li>
Owns and coordinates all large pharma RFPs across LC, consumables, and enterprise software for the region.</li><li>
Demonstrates cross-functional leadership skills (pricing, contract structuring, solution alignment)</li><li>
Responsibility for ensuring consistency in pricing, strategy, and delivery across multiple territories to avoid internal conflict and maximize win probability.</li><li>
Proactively develops and drives sales strategies across the HPLC Workflows.</li><li>
Has the ability to develop trust and valued relationships with major decision makers; clarifies goals and reaches agreement while maintaining the interests of all parties</li><li>
Supports Account Managers with strategy development and execution. Acts as trusted advisor within an account and brings in technical authorities as needed to advance the solution process</li><li>
Apply and develop the Business Segment strategy, from prospection to closing</li></ul>
Strategic Leadership<ul><li>
Lead region-level initiatives to systematically convert competitor LC instrument placements by pairing LC instrument sales with chromatography consumables and enterprise software.</li><li>
Own tactical execution of campaigns targeting competitor accounts, including alignment with marketing, applications, and service to position Thermo as the preferred vendor.</li></ul>
Results Leadership<ul><li>
Act as the primary sales liaison with regional marketing for LC/consumables/software in pharma QC.</li><li>
Drive campaign design, messaging, and execution feedback loops, ensuring marketing investments translate into real pipeline opportunities and conversions.</li><li>
Shares the voice of customer towards the Business Segment. Also attends technical visits to Business Unit, manufacturing, R&amp;D sites, Demo centers &amp; Customer Success Centre; Supports new Product Introduction (NPI) prospects within territory to improve adoption rates and revenue return</li><li>
Supports and leads the sales funnel and forecast in collaboration with the country leads and their sales teams. Works on strategies to achieve sales goals and metrics, including value proposition development</li><li>
Uses Thermo Fisher Scientific&rsquo;s sales tools to efficiently handle the accounts, opportunities, markets, pipelines and forecast in an accurate and timely manner</li><li>
Maintains awareness of competitor and industry activity; Introduces new products and services as available</li></ul>
People Leadership<ul><li>
Develops close working relationships with Key Opinion Leaders (KOL) to promote specific CMD solutions</li><li>
Leads initiatives, orchestrating cross-functional teams (like North America-wide Tiger Teams as the commercial lead), and influences peers.</li><li>
Works adeptly in a team selling environment engaging the correct internal company resources to address customer challenges</li><li>
Serve as a mentor, leader and motivator to the account management team</li></ul>
Technical Knowledge<ul><li>
Leads the partnership and coordination with sales-/ field application-/ lab application/ and IES specialists (as well as any other internal partner) to provide technical expertise</li><li>
Provides training to country sales teams to improve confidence in selling to customers in the respective product lines as well as driven positioning</li><li>
Maintains and improves technical knowledge on assigned product lines, company literature; Positively always represent Thermo Fisher Scientific throughout customer locations</li></ul>
Minimum Requirements/Qualifications:<ul><li>
5+ years consistent track record of sales experience in analytical/relevant market and running complex, high-value accounts.</li><li>
Bachelor&rsquo;s degree required.</li><li>
Strong market knowledge and business insight of industry sector, markets and key trends preferred</li><li>
Experience in conducting seminars and presentations.</li><li>
Commercial mentality, strongly motivated by desire to win new business, with validated steadfast pursuit of opportunities</li><li>
Strong interpersonal, oral and written communication, and presentation skills</li><li>
Fluent in English and other languages as need in the assigned region</li><li>
Demonstrated commercial excellence working in matrix environment</li><li>
Ability to explain and sell the technical aspects of Thermo Fisher Scientific&rsquo;s scientific product portfolio</li><li>
Ability to travel to customer locations up to 80% including overnight travel</li><li>
Demonstrate Thermo Fisher Scientific values &ndash; Integrity, Intensity, Innovation and Involvement</li></ul>
Benefits 
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation! 
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. 
Apply today! http://jobs.thermofisher.com 
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access 
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process. 
This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
Compensation and Benefits
The salary range estimated for this position based in Massachusetts is $140,800.00&ndash;$211,150.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:<ul><li>
A choice of national medical and dental plans, and a national vision plan, including health incentive programs</li><li>
Employee assistance and family support programs, including commuter benefits and tuition reimbursement</li><li>
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy</li><li>
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan</li><li>
Employees&rsquo; Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount</li></ul>
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards</div>

Technical Sales Specialist

COMPLETEFUL TECHNOLOGIES LLC

<div>Completeful is a fulfillment and logistics company supporting e-commerce sellers through production, warehousing, and order fulfillment services. In addition to our operational capabilities, we operate an internal app that integrates with e-commerce platforms to automate order routing and fulfillment. As we continue to grow, we are expanding our technology offerings, including plans to commercialize our internal order management system.
We are seeking a technically minded support professional who can deliver exceptional seller experience while confidently troubleshooting system and integration-related questions.
Position: Technical Seller Support Specialist 
Location: Lafayette, LA (On-site) 
Department: Seller Support
Overview
The Technical Seller Support Specialist serves as a primary point of contact for sellers using Completeful&rsquo;s app and order management systems. This role blends strong customer service skills with technical troubleshooting ability.
This is a customer-facing support role first and foremost. The ideal candidate is empathetic, solution-oriented, and confident communicating with business owners, while also being comfortable investigating integrations, system workflows, and order data to resolve technical questions.
This is not a traditional programming or development role. Instead, we are seeking someone with strong technical curiosity, systems thinking ability, and a genuine interest in how software tools function in real-world business environments.
Core Responsibilities
Seller Experience &amp; Communication (Primary Focus)<ul><li>
Respond promptly and professionally to seller inquiries across multiple platforms</li><li>
Maintain a calm, empathetic, and solution-oriented tone in all communications</li><li>
De-escalate concerns related to order syncing issues, delays, or system behavior</li><li>
Clearly explain technical issues in simple, non-technical language</li><li>
Set accurate expectations regarding resolution timelines</li><li>
Follow up proactively to ensure issues are fully resolved</li><li>
Accurately document all interactions and updates within the CRM</li><li>
Take ownership of issues from initial contact through resolution</li></ul>
Technical Troubleshooting &amp; Platform Support<ul><li>
Investigate and resolve issues related to:<ul><li>
App integrations with e-commerce platforms</li><li>
Order syncing and routing logic</li><li>
Configuration errors</li><li>
Data mismatches</li><li>
System workflow questions</li></ul></li><li>
Review logs, order history, and workflow triggers to identify root causes</li><li>
Replicate reported issues when possible and document reproduction steps</li><li>
Escalate confirmed system bugs with clear documentation</li><li>
Assist with testing new features and updates before release</li><li>
Support seller onboarding related to platform integrations</li></ul>
Continuous Improvement &amp; Growth<ul><li>
Identify recurring support themes and suggest process or system improvements</li><li>
Contribute to internal knowledge bases and troubleshooting documentation</li><li>
Adapt quickly as systems and workflows evolve</li><li>
Participate in expanding our technology platform as our order management system grows</li></ul>
Required Skills &amp; Qualifications<ul><li>
Excellent written communication skills</li><li>
Strong customer service instincts and emotional intelligence</li><li>
Ability to manage multiple support tickets simultaneously</li><li>
Strong problem-solving and analytical thinking skills</li><li>
High attention to detail</li><li>
Comfort using CRM systems, web-based platforms, and spreadsheets</li><li>
Ability to learn new systems quickly</li></ul>
Preferred (Not Required)<ul><li>
Experience supporting SaaS, e-commerce, or fulfillment platforms</li><li>
Familiarity with Shopify, Etsy, WooCommerce, or similar platforms</li><li>
Basic understanding of APIs, integrations, or automation workflows (no coding required)</li><li>
Experience with low-code / no-code tools</li><li>
Interest in AI tools or automation systems</li><li>
Familiarity with reviewing structured data such as CSV or JSON files</li></ul>
Ideal Candidate Profile
You may be a strong fit if you:<ul><li>
Enjoy helping people solve problems</li><li>
Naturally think in terms of systems and workflows</li><li>
Like investigating &ldquo;why&rdquo; something happened</li><li>
Stay calm when others are frustrated</li><li>
Have strong curiosity about how software tools function</li><li>
Prefer troubleshooting and improving systems rather than writing complex code</li></ul>
Work Environment<ul><li>
Office-based role with significant computer use</li><li>
Fast-paced environment supporting both operations and technology</li><li>
Opportunity to grow as our technology platform expands</li></ul></div>

Technical Seller Support Specialist

Naffco

<div><h3 class="jobSectionHeader">Essential Job Functions &amp; Minimum Requirements</h3><h4 class="jobSectionHeader">
Role Overview</h4>
The Technical Sales Support - Fire Rated Steel Doors will provide technical and commercial support to sales teams to ensure correct specification, compliant supply and successful handover of fire rated steel door solutions. The role combines product knowledge, regulatory awareness and customer-facing skills to support tendering, quoting, technical queries and after-sales service delivery.<h4 class="jobSectionHeader">
Key Responsibilities</h4><ul><li>
Customer and sales support: Respond to technical and commercial enquiries from customers, architects, contractors and sales colleagues via phone, email and ticketing systems; provide timely, accurate and professional advice.</li><li>
Specification and compliance: Interpret project specifications, architectural and building services drawings to determine appropriate fire rated door assemblies, frames, hardware and glazing requirements; ensure solutions meet relevant fire and building regulations and standards.</li><li>
Pre-sales and tender support: Prepare technical input for tenders and quotations, produce product schedules, datasheets, drawings and scope clarifications; support sales meetings and presentations.</li><li>
Technical documentation: Produce and maintain technical documents including cut sheets, installation instructions, testing certificates, fire rating evidence and system diagrams to support procurement, installation and commissioning.</li><li>
Cross-functional coordination: Work closely with production, logistics, design and quality teams to ensure accurate Bill of Materials, lead times and delivery instructions; track order progression and communicate status to stakeholders.</li><li>
Continuous improvement: Identify recurring issues, customer feedback and product performance trends; contribute to product development, process improvements and knowledge base updates.</li></ul><h4 class="jobSectionHeader">
Essential Skills &amp; Competencies</h4><ul><li>
Technical understanding: Strong knowledge of fire rated steel doors, frames, hardware &amp; materials and glazing; able to interpret technical drawings and product specifications.</li><li>
Regulatory awareness: Familiarity with international fire safety standards, certification schemes and building regulations relevant to fire doors.</li><li>
Communication skills: Excellent verbal and written communication; able to explain technical matters clearly to customers, specifiers and non-technical stakeholders.</li><li>
Customer focus: Strong customer service orientation with the ability to manage expectations and build trust.</li><li>
Organisational ability: Able to prioritise multiple enquiries, maintain accurate records and meet deadlines in a fast-paced environment.</li><li>
IT proficiency: Experience with CRM/ticketing systems, Microsoft Office (Excel, Word) and the ability to create or annotate technical drawings (AutoCAD or similar is advantageous).</li></ul><h4 class="jobSectionHeader">
Desired Traits</h4><ul><li>
Problem solving: Practical and analytical approach to diagnosing site issues and proposing pragmatic solutions.</li><li>
Collaborative: Works well across commercial, technical and operational teams to achieve positive outcomes.</li><li>
Attention to detail: Focus on accuracy and compliance when reviewing specifications, producing documentation and advising on installations.</li><li>
Proactive mindset: Anticipates customer needs and takes initiative to prevent issues and improve service levels.</li></ul><h4 class="jobSectionHeader">
Qualifications &amp; Experience</h4><ul><li>
Technical qualification in Building Services, Construction, Carpentry, Architectural Technology or a related discipline, or equivalent practical experience.</li><li>
2+ years&rsquo; experience in technical sales support, specification, site liaison or a similar role within the fire door, glazing or joinery sector preferred.</li><li>
Practical understanding of fire door testing, certification and installation practices; experience with third-party certification schemes is advantageous.</li><li>
Experience using CRM/ticketing systems and familiarity with CAD tools (AutoCAD) is desirable.</li></ul></div>

Technical Sales Support - Fire Rated Steel Doors

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