technical sales support specialist

Wolters Kluwer

<div>As a Senior Technology Sales Support Specialist, you will play a pivotal role in designing and positioning audit-focused solution demonstrations that address customer compliance, risk, and governance needs. They translate complex regulatory requirements into scalable technical architectures, delivering compelling demos, proposals, and proof-of-concepts. This role also collaborates closely with product and delivery teams to ensure solutions align with client objectives and industry standards while driving successful deal outcomes. 
 
Responsibilities<ul><li>Using your Audit and Tax experience, present tailored, knowledgeable, professional, and engaging product demonstrations to varied audiences and in multiple formats including webinars, individual remote meetings and in-person meetings</li><li>Maintain in-depth knowledge of CCH core and ancillary products as applicable by role</li><li>Develop and expand knowledge of CCH and competitors&rsquo; products with a focus on clearly articulating and understanding the customer value gained from CCH solutions</li><li>Collaborate with Sales Representatives to gather and analyze Critical Business Issues (CBIs) to deliver tailored and knowledgeable product demonstrations</li><li>Deliver a concise message which enables the customer to easily envision using CCH solutions in their complex business</li><li>Identify opportunities to proactively introduce additional products when communicating with customers to expand their use of CCH solutions</li><li>Collaborate with sales and senior solution architects to understand customer needs and help align product capabilities.</li><li>Basic understanding of APIs and similar integration technologies.</li><li>Basic understanding of AI (Generative, Agentic, etc.) and how these technologies are used with CCH Products.</li><li>Set up, manage, and maintain &ldquo;demo-ready&rdquo; environments for core WK solutions.</li><li>Maintain technical documentation and CRM (Salesforce) entries.</li><li>Shadow experienced team members during customer meetings, gaining exposure to solution delivery best practices.</li><li>Respond to product inquiries, pricing questions, and technical requests using approved knowledge base content.</li><li>Continuously develop product and industry knowledge through structured training, self-study, and active participation in team sessions.</li><li>Ensure completion of internal administrative tasks including demo scheduling, CRM notes, and coordination of follow-up items.</li><li>Collaborate with internal teams to address straightforward technical challenges.</li></ul> 

Skills<ul><li>Audit &amp; Tax Solution Knowledge: Strong understanding of audit and tax workflows, client needs, and how solutions support compliance and efficiency.</li><li>Client Engagement: Ability to build trust with stakeholders and guide conversations around business challenges and outcomes.</li><li>Clear Documentation: Skilled at creating straightforward, client-friendly materials and demo walkthroughs.</li><li>Practical Problem-Solving: Able to identify client pain points and demonstrate relevant, real-world solutions.</li><li>Effective Communication: Confident presenter who can translate complex concepts into clear, business-focused messaging.</li><li>Collaboration &amp; Support: Works closely with sales, product, and client teams to deliver cohesive demo experiences.</li><li>Business Insight: Uses data and client context to highlight value and demonstrate impact during presentations.</li><li>Demo Tools Proficiency: Comfortable using demo environments and tools to showcase audit and tax solutions in a clear, engaging way.</li></ul> 
Qualifications
Education:
Bachelor&rsquo;s degree in accounting, finance, or related field.
Experience:<ul><li>2+ years experience in tax/accounting or software support role.</li><li>Product Technical Expertise: Understands features of core products and learns competitive positioning.</li><li>Solution Demonstration &amp; Value Communication: Supports demonstration efforts with guidance.</li><li>Customer Engagement &amp; Influence: Participates in meetings to observe customer needs and responses.</li><li>Sales Enablement &amp; Deal Support: Provides basic support in deal execution and tracks action items.</li><li>Market &amp; Industry Expertise: Has foundational awareness of accounting industry needs and WK&rsquo;s role.</li><li>Collaboration &amp; Leadership: Works under close guidance, contributes to team knowledge sharing.</li><li>Tools, Data, &amp; Process Enablement: Learns to use internal tools (Salesforce, Teams, demo systems); documents processes.</li></ul><h2 class="jobSectionHeader">
Our Interview Practices</h2>
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we&rsquo;re getting to know you&mdash;not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. 
Compensation:
$71,300.00 - $124,500.00 USD 

This role is eligible for Commission.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.<h2 class="jobSectionHeader">
Additional Information:</h2>
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, &amp; Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.</div>

Senior Technology Sales Support Specialist - Audit

Naffco

Sales &amp; Technical Support Engineer (Ventilation Fans): blend engineering know-how with customer‑focused sales to deliver tailored fan solutions &mdash; from quote to after‑sales support.
 <div><div><h3 class="jobSectionHeader">Job Summary</h3>
The Sales &amp; Technical Support Engineer (Ventilation Fans) will combine technical expertise in ventilation fan products with customer‑facing sales support activities. This role will manage technical enquiries, prepare accurate quotations and product configurations, support the sales team through technical input, and ensure excellent post‑sale support and handover to operations. The successful candidate will act as a key liaison between customers, sales, engineering and supply chain to deliver timely, compliant and cost‑effective ventilation fan solutions.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Respond to technical and commercial enquiries for ventilation fans, including axial, centrifugal and mixed‑flow types, by analysing requirements and recommending appropriate products and configurations.</li><li>
Prepare detailed, accurate technical quotations and proposals that include product specifications, performance data, sizing calculations, installation requirements, lead times and commercial terms.</li><li>
Collaborate with sales representatives, project managers and customers to scope projects, develop product selection options and provide technical advice during the pre‑sales phase.</li><li>
Produce and maintain technical documentation such as datasheets, wiring diagrams, fan curves, performance calculations, installation guidance and test/commissioning checklists in line with company standards.</li><li>
Maintain accurate records in the CRM and ERP systems: log enquiries, track quotations, update order status and support forecasting and reporting activities.</li><li>
Liaise with suppliers and manufacturing to obtain technical clarifications, lead time updates, costing and to arrange special builds or modifications when required.</li><li>
Provide technical support to site teams and customers during delivery, installation and commissioning; troubleshoot faults, suggest remedial actions and escalate complex issues to engineering where necessary.</li><li>
Support after‑sales activities including spare parts identification, warranty assessments, defect resolution and preparation of service recommendations.</li><li>
Participate in product training, technical demonstrations and client meetings; support business development by identifying upsell and cross‑sell opportunities.</li><li>
Ensure all activities comply with relevant regulations, health &amp; safety requirements and internal quality procedures.</li></ul><h3 class="jobSectionHeader">
Required Skills &amp; Competencies</h3><ul><li>
Strong technical knowledge of ventilation fans, smoke management Systems, controls and associated accessories; ability to interpret fan curves, system pressure losses and performance characteristics.</li><li>
Experience preparing technical quotations and product specifications for B2B customers, ideally in HVAC, industrial ventilation or related sectors.</li><li>
Good understanding of electrical and mechanical installation principles relevant to low‑voltage motors and fan assemblies.</li><li>
Proficiency with Microsoft Office applications and experience using CRM/ERP systems; familiarity with fan selection software or engineering calculation tools is desirable.</li><li>
Excellent written and verbal communication skills with the ability to present technical information clearly to customers, installers and internal stakeholders.</li><li>
Strong problem‑solving skills, attention to detail, and the ability to prioritise and manage multiple enquiries in a fast‑paced environment.</li><li>
Customer‑focused attitude with commercial awareness and the ability to identify sales opportunities while delivering technically sound solutions.</li><li>
Ability to work independently and collaboratively within multidisciplinary teams; adaptable and resilient under pressure.</li></ul><h3 class="jobSectionHeader">
Qualifications &amp; Experience</h3><ul><li>
Bachelor&rsquo;s degree or equivalent qualification in Mechanical Engineering, Electrical Engineering, HVAC, or a related discipline, or demonstrable industry experience.</li><li>
Minimum 2&ndash;5 years&rsquo; experience in technical sales support, application engineering or product support within ventilation, HVAC or related industrial equipment sectors.</li><li>
Previous exposure to manufacturing, supplier liaison and order management processes is desirable.</li></ul></div></div>
 <div><div><div><div>Department</div>
<div>Smoke Management
</div><div>Role</div>
<div>Sales &amp; Technical Support Engineer (Ventilation Fans)
</div><div>Locations</div>
<div>Dubai - UAE
</div><div>Monthly salary</div>
<div>AED6,000 - AED8,000</div></div></div></div>

Sales & Technical Support Engineer (Ventilation...

Cox Automotive

<div>This is a Call Center position where most of troubleshooting is over the phone. The Technical Support Specialist will work directly with customers via phone and email to resolve their application and product issues. This position requires self-initiative, ownership, excellent listening skills, and motivation to provide exceptional customer service from inception to resolution for each issue. Your technical and interpersonal skills are critical to success in this position. 
 
This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations:
 
 
6240 Sprint Pkwy 
 
Overland Park, KS 
 
224 Valley Creek Blvd Suite 400 
 
Exton, PA 
 
1 Howard St. 
 
Burlington, VT 
 
6305 Peachtree Dunwoody Rd. Bldg B 
 
Atlanta, GA 
 
13693 S. 200 W 
 
Draper UT 
 
Summary:
 
 
Provides technical customer support to ensure that all customers are satisfied with the products and services. Engages with customers to ensure understanding of product / service capabilities and operations. Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties. Liaises with product, service delivery and other teams to help address unanticipated issues and situations. 
 
This position-must be able to work any shift during business hours. 
 
Shift Schedule: 
<ul><li>
Each employee will be scheduled based upon business need, but the general hours are Monday-Friday anywhere from 7am-7pm CST with rotational Saturdays 8am-5pm CST</li></ul> 
The Technical Customer Care Specialist I will: 
<ul><li>
Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues</li><li>
Will be responsible for routine customer questions relating to product usage within VinSolutions support</li><li>
Provide support for technical issues relating to the Cox Automotive suite of products</li><li>
Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards</li></ul> 

Your role: 
<ul><li>
Handle routine customer questions relating to product usage</li><li>
Provide technical support on issues through to resolution</li><li>
Maintains expert-level knowledge of line of business processes and procedures</li><li>
Accurately log all customer information in the CRM tool</li><li>
Facilitate communication to other departments as needed to resolve client concerns</li><li>
Communicate with key stakeholders to identify and resolve inquiries.</li><li>
Provide proper follow- up to ensure customer is kept apprised of the issue status</li></ul> 

Minimum Qualifications: 
<ul><li>
High School Diploma/GED</li><li>
Generally, less than 2 years of experience</li><li>
Ability to troubleshoot and document issues related to system performance and functionality.</li><li>
Excellent communication skills (Verbal and Written)</li><li>
Strong problem-solving/troubleshooting skills</li><li>
Strong interpersonal skills and attention to detail</li><li>
Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours</li><li>
Ability to work independently as a team to deliver on individual and business goals</li></ul> 

What We Look For (Preferred): 
 
 
<ul><li>Displays strong dependability and reliability.</li><li>
Ability to handle multiple, competing priorities and deliver results in a fast-paced environment.</li><li>
CRM case logging/Salesforce experience</li><li>
Experience with interaction distribution systems such as Genesys Pure Cloud.</li><li>
Automotive industry knowledge.</li></ul> 
USD 16.59 - 24.86 per hour 
 
Compensation: 
 
Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. 
 
Benefits: 
 
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. 
 
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. 
 
EOE, including disability/vets</div>

Technical Customer Care Specialist I (Dealertrack FI)

Maqsam

<div>About Maqsam
Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.
Your Opportunity
We&rsquo;re looking for a Solution Specialist who brings hustle, confidence, and the drive to turn conversations into closed deals. If you see sales targets as the baseline not the limit and you&rsquo;re motivated by the chance to double your salary through commission, this role is built for you.
Your Top Responsibilities<ul><li>
Find and create new opportunities through outreach, cold calls, networking, and smart prospecting.</li><li>
Run discovery sessions to understand client needs and present solutions that fit.</li><li>
Own the sales cycle from first contact to negotiation and close.</li><li>
Build lasting relationships while consistently hitting (and beating) your targets.</li></ul>
We expect from you<ul><li>
A true hunter, driven by deals and motivated by commission.</li><li>
Confident, outspoken, and comfortable leading conversations and pitching.</li><li>
Tech-friendly and curious &ndash; quick to pick up new software and explain it to others.</li><li>
Sales experience (especially in outreach, prospecting, or SaaS) is a strong plus.</li><li>
Bonus points if you&rsquo;ve already worked with the Maqsam platform.</li></ul>
What We Provide
Join a world-class team at Maqsam, where your growth is our priority. Here&rsquo;s what you can expect:<ul><li>
A Collaborative and Friendly Environment- People love working here (and rarely want to leave).</li><li>
Uncapped commission potential- top performers often earn up to 2x their base salary.</li><li>
Competitive base salary + a generous, uncapped commission plan.</li><li>
End-to-end sales role &ndash; from prospecting to closing, you&rsquo;ll own the full cycle.</li><li>
Game-changing product &ndash; an Arabic-first, AI-powered platform reshaping customer experience in the region.</li><li>
Personal and Professional Growth- opportunities to learn and become a world-class professional.</li><li>
Real ownership of your deals and a clear path for career growth.</li><li>
Fair Compensation: We value your contribution.</li><li>
Transparency: A culture that thrives on open communication.</li><li>
Benefits: First-class health insurance, and more.</li><li>
Part of Something Big: Work with seasoned professionals and be proud of being part of the exciting world of SaaS business.</li></ul>
Ready to join Maqsam's team? Apply now!</div>

Solution Specialist (Technical Sales)

Stryker

<div><h3 class="jobSectionHeader">Why join Stryker?</h3>
Looking for a place that values your unique talents? Discover Stryker's award-winning culture. 
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards &ndash; not to mention various social and recreational activities, all of which are location specific.<h3 class="jobSectionHeader">
Job description</h3>
We are excited to be named one of the World&rsquo;s Best Workplaces by Fortune Magazine!
 
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards &ndash; not to mention various social and recreational activities, all of which are location specific.<div> 
This role involves providing technical expertise to sales representatives, resellers, and customers during the sales process, including performing technical support at customer sites and resolving product issues.
It includes hands-on training with Stryker&rsquo;s Mako robot, covering setup, breakdown, and intra-operative activities for successful surgical outcomes. You will offer clinical product support, provide on-site assistance during surgeries, address technical issues, and deliver training and customer education for assigned accounts.
What you will do :<ul><li>
Complete Mako training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.</li><li>
Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.</li><li>
Observe and apply practices used to train and guide surgeons and hospital staff in robotic-assisted surgery.</li><li>
Build troubleshooting skills to solve technical issues related to the robot. Collaborate with the Education and Field Service teams to learn basic technical components of the robot.</li><li>
Shadow and assist in the day-to-day coordination of accounts and necessary tasks to support scheduled robotic procedures. Complete supervised cases are needed to obtain full certification for each application.</li><li>
Develop knowledge of hospital and account preferences to meet or exceed customer expectations. Deliver excellent customer service and foster positive, trusting relationships with surgeons and hospital staff.</li><li>
Manage inventory, instrumentation, and total case preparation. Ensure all cases are planned and reviewed with associated surgeons before scheduled surgeries.</li><li>
Assist in product demonstrations and lab logistics to service sales, marketing, and potential customers.</li><li>
Build collaborative relationships with internal sales team members to achieve business objectives.</li></ul>
What you need :<ul><li>
Bachelor's Degree in a related technical or clinical field of study preferably Biomedical or Medical Engineering</li><li>
Fluent English &amp; Arabic language skills (Spoken &amp; Written)
</li><li>Use of computer and MS Office tools</li><li>
Ability to work in a team oriented environment with excellent interpersonal and communication skills</li><li>
Self-motivated, detail oriented and a proven history of ability to make independent decisions</li><li>
Comfortable in Operating Room environment</li></ul></div>
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.</div>

Associate Mako Product Specialist, Dammam

BIN SHABIB GROUP

Job Title: HVAC Engineer (Procurement / Product Specialist) Department: Procurement / Technical / HVAC Experience Required: 5+ years in HVAC / Air Conditioning industryJob Summary:We are seeking an experienced and technically strong AC Specialist to manage procurement, technical evaluation, and market competitiveness of our HVAC product range. This role is critical in ensuring optimal product selection, supporting sales performance, and maintaining high customer satisfaction through quality and compliance.Key Responsibilities:<ul><li>Evaluate and finalize technical specifications for split and window air conditioners</li><li>Coordinate with suppliers and manufacturers for product development, customization, and sourcing</li><li>Conduct market research and competitor analysis to ensure competitive pricing and feature alignment</li><li>Manage procurement planning, including demand forecasting and seasonal inventory planning</li><li>Provide technical support and product training to the sales team</li><li>Monitor product performance and recommend improvements or new product introductions</li><li>Ensure compliance with regional regulations, safety standards, and energy efficiency requirements</li><li>Collaborate with internal teams to align product strategy with business objectives</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or Diploma in Mechanical Engineering / HVAC or related field</li><li>Minimum 5+ years of experience in HVAC or AC product management/procurement</li><li>Strong knowledge of split ACs, window ACs, and HVAC systems</li><li>Experience in vendor management and supplier coordination</li><li>Good understanding of UAE/GCC market trends (preferred)</li><li>Excellent analytical, negotiation, and communication skills</li></ul>Key Competencies:<ul><li>Technical expertise in HVAC systems</li><li>Market analysis and strategic thinking</li><li>Procurement and supply chain knowledge</li><li>Problem-solving and decision-making</li><li>Cross-functional coordination</li></ul>Business Impact:The AC Specialist plays a crucial role in driving product competitiveness, operational efficiency, and revenue growth. This position directly supports sales performance and ensures alignment with market demands and regulatory standards.Work Location: In person

HVAC Engineer (Procurement / Product Specialist)

Crystal Trading Est

Job Advertisement: Printing Inks &amp; Materials Sales Specialist (B2B &ndash; Printing Industry Only)Crystal Company, a leading supplier of printing inks, consumables, and printing materials in the UAE, is seeking a highly experienced and results-driven Sales Specialist with strong background in the printing industry.This role is strictly focused on candidates who have direct experience dealing with printing presses, flexographic or offset printing materials, or industrial printing supplies.Key Responsibilities:<ul><li>Manage and develop sales with printing presses, packaging companies, and industrial clients</li><li>Sell and promote printing inks, plates, chemicals, and consumables</li><li>Develop new business opportunities within the printing sector (B2B sales)</li><li>Provide technical consultation to customers regarding product suitability</li><li>Maintain strong relationships with key accounts and decision makers</li><li>Achieve monthly and annual sales targets</li><li>Follow up on orders, deliveries, and customer satisfaction</li></ul>Mandatory Requirements (Strict):<ul><li>Minimum 2&ndash;5 years experience in printing inks, printing materials, or consumables sales</li><li>Strong knowledge of printing industry (offset / flexo / packaging)</li><li>Existing network of printing press clients is a strong advantage</li><li>Proven track record in B2B industrial sales</li><li>Excellent negotiation and relationship-building skills</li><li>Ability to work independently and close deals</li><li>UAE driving license preferred</li></ul>Please Note:Applications without relevant printing industry experience will not be considered.Benefits:<ul><li>Competitive basic salary + attractive commission</li><li>Transportation allowance or company vehicle (based on performance)</li><li>Medical insurance</li><li>Long-term career opportunity in a growing company</li><li>Performance-based growth and incentives</li></ul>About Crystal Company:Crystal Company is a specialized supplier of printing inks, materials, and consumables serving printing presses and packaging companies across the UAE and GCC. We focus on delivering high-quality products and technical support to our clients.Work Location: In person

Printing Inks & Materials Sales

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