technical service manager

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div> 
What you&rsquo;ll do 
SAP Enterprise Cloud Services (ECS) organization is responsible for providing cloud hosted infrastructure, technical &amp; application managed services to our SAP private cloud customers. The Technical Service Manager (TSM) plays a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. This includes analyzing customer&rsquo;s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey. 
As Technical Service Manager you will be responsible for the following tasks: 
<ul><li>
Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents</li><li>
Understand the customer business, goals, and challenges to suggest technical solutions &amp; services</li><li>
Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools</li><li>
Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)</li><li>
Identify top issues, define &amp; execute service plan activities and orchestrate implementation of technical action items across customer landscapes</li><li>
Design optimal SAP configuration to maximize system performance and availability.</li><li>
Identify and position offerings by SAP that deliver value to the customer.</li></ul> 
What do you need to bring: 
<ul><li>
Fluency in English AND Arabic is mandatory. Any other language is an advantage</li><li>
Minimum 10 years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)</li><li>
Minimum 8 years of experience in a customer-facing role</li><li>
Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases</li><li>
Experience in de-escalating critical situations.Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)</li><li>
Hyperscalers certification (AWS, Azure, GCP) is a plus</li><li>
Strong customer orientation with a focus on relationship-, expectation- and de-escalation managemen</li></ul> 
Meet your team 
ECS organization is a global organization and the regional TSM team is located across South of Europe, Middle East and Africa. We are highly diverse and positive spirited team. Next to our obsession for customer satisfaction, we value internal knowledge sharing &amp; collaboration as well as make ECS organization a little better every day. We ask for your application to be submitted in English language only. 
#SAPECSCareer<div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 438650 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

Senior Technical Service Manager

Bryant Heating and Cooling

Job Description: The position of Service Manager reports to the Owners. The role of Service Manager is to plan, direct and control the functions of the service department, with direction and leadership from the owners. The Service Manager is responsible for leadership, management, customer complaints and performance in the service department. The Service Manager is responsible for the profitability of service department.2025 Service Dept. Measured Key Performance Indicators (KPI) To be managed:<ul><li>Maintenance agreements 1000 per 1 million/revenue</li><li>Revenue/vehicle $200k/ Annual</li><li>Recalls 1% or Less</li><li>Monthly Tech Conversion- Use Excel Spreadsheet$300-$400 maintenance calls $550-$750 repair calls.</li><li>Technicians in 4- 5 homes/day everyday</li><li>Net Billable Efficiency-Service Dept. productivity 65%-85%</li><li>100 % NATE certified</li></ul>Required Assignments: Daily Duties:<ul><li>- Verify technicians have jobs assigned. Technicians need 4 calls a day minimum.</li><li>- Assist service technicians with technical issues and utilize phone support &ldquo;Scot Oliver&rdquo;and manufacture tech support.</li><li>- Make job site visits with technicians for technical assistance when appropriate.</li><li>- Make job site visits for customer complaints with technicians when necessary.</li><li>- Assist service dispatcher with questions and location of special parts/supplies.</li><li>- Maintain a standby technician when needed for on call. (Let Brittany know)Summer weekend temperatures 90F and above Winter 25F and below</li><li>- Work with dispatcher to keep unassigned service list clear</li><li>- Verify Technicians are following mandatory lead condition process</li><li>- Keep Vehicle Clean and Organized, passenger seat and rear window should not be obstructed.</li><li>- Record technicians start times daily. Required for comp time accumulation.</li><li>- Other duties as assigned</li><li>Weekly duties:</li><li>- Complete service Payroll reports for accounting by Wednesday morning 8 a.m.</li><li>- Turn in payroll business unit hours report for departmentalization.</li><li>- Generate weekly technician report for Revenue, Recall caused, Net billable efficiency.</li><li>- Generate and share weekly technician lead conversion report.</li><li>- Generate weekly membership summary report.</li><li>Monthly Duties:</li><li>- Schedule two technical training sessions a month</li><li>- Schedule and perform monthly safety meetings with service dept.</li><li>- Schedule Monthly vehicle cleaning and tool inspections.</li><li>- Dispose of warranty parts once claims are paid.</li><li>- File warranty papers for scrapped parts.</li><li>- Return Refrigerant for buy back and replace recovery cylinders.</li><li>Yearly Duties:</li><li>- Performance reviews and increases if necessary.</li><li>- Plan for seasonal fluctuations in the business by making sure maintenance contracts are offered to all customers and meeting contract goals.</li><li>- Verify technicians have completed training for NATE Hours.</li></ul>Job Type: Full-timePay: $54,142.25 - $65,203.57 per yearBenefits:<ul><li>401(k)</li><li>401(k) 7% Match</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

HVAC Service Manager

Flexspeed

Job DescriptionWe are hiring an experienced CNC Machine Service Manager to lead service operations for Japanese and European large CNC machines, including machining centers, turning centers, and rotary tables. The role involves managing installations, commissioning, preventive and breakdown maintenance, and leading a team of service engineers to deliver high customer satisfaction.Responsibilities<ul><li>Manage service activities for large CNC machines and rotary tables</li><li>Oversee installation, commissioning, and machine acceptance at customer sites</li><li>Handle preventive maintenance, breakdown service, and technical troubleshooting</li><li>Provide advanced support for CNC controls (Fanuc, Siemens, Mitsubishi, Heidenhain)</li><li>Coordinate with Japanese and European OEMs for technical support and warranty matters</li><li>Plan service schedules, spare parts requirements, and service contracts (AMC/CMC)</li><li>Lead, train, and supervise service engineers and technicians</li><li>Ensure timely response and effective resolution of customer complaints</li><li>Maintain service reports, machine history, and customer documentation</li><li>Support sales team with technical inputs when required</li><li>Ensure compliance with safety and quality standards</li></ul>Requirements<ul><li>Diploma / BE / B.Tech in Mechanical, Electrical, Mechatronics, or Automation</li><li>8&ndash;15 years of experience in CNC machine service</li><li>Minimum 3&ndash;5 years in a service lead or managerial role</li><li>Strong exposure to Japanese and European CNC machine brands</li><li>Experience with large CNC machining centers, turning centers, and rotary tables</li><li>Good knowledge of CNC controls, drives, spindle systems, hydraulics, and electrical systems</li><li>Strong leadership, communication, and customer-handling skills</li><li>Willingness to travel to customer sites</li></ul>Preferred Qualifications<ul><li>Experience with 4th &amp; 5th axis rotary tables and automation systems</li><li>OEM training from Japanese or European machine manufacturers</li><li>Knowledge of machine geometry, laser calibration, and accuracy checks</li></ul>Benefits<ul><li>Competitive salary based on experience</li><li>Performance incentives</li><li>Travel allowance</li><li>OEM technical training opportunities</li></ul>Apply now if you have strong technical expertise in CNC machines and are ready to lead a high-performance service team.Job Type: Full-timePay: ₹50,000.00 - ₹70,000.00 per monthBenefits:<ul><li>Life insurance</li></ul>Work Location: In person

CNC Machine Service & Maintenance Manager

NEXT Industries

About Next IndustriesWe are more than an industrial supplier. We are manufacturing, technical, and engineering experts, driven to streamline and provide visibility to the supply chain.For three generations, we have worked relentlessly to understand each customer's evolving needs with the aim of reducing costs, mitigating downtime, and reallocating resources to core priorities. We draw on the depth and breadth of our cutting tool, metalworking, machine tool, and MRO inventory &ndash; augmented by inventory management and service platforms &ndash; to maximize operations. And we are defined by the manufacturing experience, technical knowledge, and unparalleled service of our team, whom our customers trust to solve their most difficult problems.It&rsquo;s not just what we do, it&rsquo;s who does it. Our people are our most valuable resource. Their passion for innovation, optimization, and solutions &ndash; along with technical knowledge and customer centric attitude &ndash; has allowed us to create lasting relationships with our partners. With an ever-growing geographic footprint and customer base, there are plenty of opportunities to join our team.Our PhilosophyOur philosophy is built upon understanding each customer's unique needs. This allows our team of manufacturing, technical, and engineering experts to design supply, inventory management, machine tool, and service programs that improve processes, reduce costs, and mitigate downtime while simultaneously evolving with your needs.Position OverviewThe Service Technician Manager is responsible for leading, managing, and optimizing the performance of the field service technician team across all assigned territories. This role owns technician scheduling, service execution, customer satisfaction, parts coordination, and service-related administrative processes, using Salesforce as the primary platform for service case management and dispatching.The Service Technician Manager serves as the primary leadership link between technicians, customers, vendors, and internal teams, ensuring service operations are efficient, scalable, and aligned with company standards and customer expectations.Key ResponsibilitiesTeam Leadership &amp; Performance Management<ul><li>Directly manage and support field service technicians, providing guidance, coaching, and performance feedback.</li><li>Monitor technician workload, productivity, response times, and service quality.</li><li>Conduct regular performance reviews and participate in hiring, onboarding, and training of service technicians.</li><li>Enforce company policies, safety standards, and service procedures.</li><li>Act as the escalation point for complex technical, customer, or scheduling issues.</li></ul>Scheduling, Dispatch &amp; Workflow Management<ul><li>Own daily and weekly technician scheduling using Salesforce, ensuring optimal coverage based on skill set, location, and job priority.</li><li>Balance workload across technicians to maximize efficiency and minimize downtime and travel.</li><li>Proactively adjust schedules to accommodate emergencies, breakdowns, parts delays, or customer changes.</li><li>Ensure Salesforce service cases are accurate, complete, and consistently updated by the team.</li></ul>Parts Coordination &amp; Technical Oversight<ul><li>Oversee spare parts quoting, ordering, and tracking from vendors.</li><li>Review schematics, machine documentation, and technician input to validate correct parts selection.</li><li>Coordinate parts availability with service scheduling to avoid repeat visits and delays.</li><li>Work closely with vendors and internal departments to resolve parts-related issues.</li></ul>Customer Relationship Management<ul><li>Serve as the primary service contact for key customers and escalated service concerns.</li><li>Ensure professional, timely communication with customers regarding service status, delays, and resolutions.</li><li>Drive a customer-first service culture focused on responsiveness and long-term satisfaction.</li><li>Identify recurring customer issues and implement corrective or preventative actions.</li></ul>Financial, Invoicing &amp; Administrative Oversight<ul><li>Review and approve service invoices generated from Salesforce cases.</li><li>Ensure accuracy of labor, travel, and parts charges prior to invoicing.</li><li>Monitor service costs, warranty work, and non-billable time.</li><li>Maintain accurate service records, reports, and operational metrics.</li><li>Provide service performance data and insights to senior management.</li></ul>Qualifications<ul><li>Experience managing or leading field service technicians or service operations.</li><li>Strong working knowledge of service dispatching, scheduling, and workflow management.</li><li>Proficiency with Salesforce or similar service management systems strongly preferred.</li><li>Ability to read and interpret mechanical and electrical schematics.</li><li>Strong organizational, analytical, and decision-making skills.</li><li>Excellent written and verbal communication skills.</li></ul>Preferred Experience<ul><li>Background in CNC machine tools, industrial equipment, or capital machinery service.</li><li>Experience supporting multi-state or regional service teams.</li><li>Prior responsibility for service KPIs, customer satisfaction metrics, or cost control.</li></ul>Key Competencies &amp; Soft Skills<ul><li>Leadership and accountability-driven mindset</li><li>Customer-focused with strong escalation management skills</li><li>Detail-oriented with the ability to see operational &ldquo;big picture&rdquo;</li><li>Calm and decisive under pressure</li><li>Strong problem-solving and prioritization abilities</li></ul>Pay: $70,000.00 - $80,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>How many years of experience do you have with service KPIs, customer satisfaction metrics, or cost control?</li><li>Do you have experience with Salesforce or similar service management systems?</li><li>Are you able to read and interpret mechanical and electrical schematics?</li></ul>Experience:<ul><li>CNC machine tools or industrial equipment service: 2 years (Required)</li><li>service technician leadership: 1 year (Required)</li><li>service dispatching, scheduling and workflow management: 1 year (Required)</li></ul>Work Location: In person

Service Technician Manager

Abdul Latif Jameel

Responsible for proper implementation of technical service activities by ensuring all field concerns reflected to manufacturers and contributing to overall customer satisfaction by providing timely, precisely and accurately assistance on technical issues. MAJOR ACTIVITIES: Description <ul> <li>Responsible for establishing special diagnostic and calibration bay for autonomous cars as per suppliers' technical instructions and guidelines.</li> <li>Manage new vehicle testing environment</li> <li>Participate in tests and technical activities scheduled with Manufacturers/ Autonomous Cars' Supplier</li> <li>Improve/ maintain smooth system for gathering technical data from field.</li> <li>Communicate/ follow up on top technical problems with Manufacturers/ Autonomous Cars' Supplier</li> <li>Ensure the introduction of high-quality products before being set in operation.</li> <li>Maintain file for diagnostic tools/equipment and ensure their excellent working conditions (inventory/ maintenance/ upgrading/ and proper utilization)</li> <li>Recover used warranty parts to Manufacturers, whenever required.</li> <li>Organize Initial Quality Surveys (IQS) with Manufacturers/ Autonomous Cars' Suppliers after the introduction of new models. Issue market product report to Manufacturers/ Autonomous Cars' Supplier, whenever required.</li> <li>Ensure STOP CONCEPT maintained and properly implemented.</li> <li>Ensure workflow efficiency by establishing a system to assign tasks to technicians based on skill and availability.</li> <li>Recruit, train, and supervise technicians, and support staff.</li> <li>Conduct performance evaluations and provide coaching or disciplinary action when needed.</li> <li>Liaise with ALJR to ensure best implementation JMSS-ALJR SLA outcomes</li> <li>Report to management on field performance, risks, and technical developments.</li> </ul> Minimum Qualifications: <ul> <li>Degree in Mechanical/ Automotive Engineering Minimum Experience:</li> <li>8 Years in automotive industry with 2 years managerial experience. Job-Specific Skills:</li> <li>Able to deal with stress, patient, persistent.</li> </ul> Seniority level <ul> <li>Mid-Senior level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Management, Other, and Business Development</li> </ul> Industries <ul> <li>International Trade and Development and Repair and Maintenance</li> </ul>

Technical Field Operations Manager

FIRE7 LLC

Fire7 LLCFIRE7 LLC is A+ certified and approved by Civil Defense and Free Zone Authorities to install, maintain, and testify all kinds of Fire Protection Systems in Dubai, Sharjah,Jabel Ali Free Zone and AbudhabiSENIOR SERVICE ENGINEER - AUH BranchJob Description&middot; Scheduling the technical team for the site work.&middot; Planning the resources for the scheduled works&middot; Coordinating with office and client for the job execution&middot; Responsible for the job completion at stipulated time frame.&middot; Ensuing the job /contract schedule closure in ERP for the invoicing.&middot; Attending the service callouts and assigning the team.&middot; Attending to the email correspondence with clients for the all the technical queries.&middot; Managing the inspection schedules, civil defense visits, 24x7 visits&middot; Attending civil defense inspection and coordinating with civil defense inspector&middot; Arranging the schedule of civil defense inspector for the inspection.&middot; Site survey for the new sales enquiry.&middot; Attending site meeting with client.&middot; Attending all technical queries of client, sales team and technical team.&middot; Monitoring and controlling the technical team discipline.&middot; Conducting the technical meeting, training &amp; audits technical team.&middot; Coordinating with other engineers and manager for the technical resources.&middot; Collecting service reports on daily basis and entrusting it to the technical coordinator&middot; Any other job assigned by the line manager from time to time.Qualifications:<ul><li>Education: Bachelor's degree in Engineering</li><li>Minimum of 5 -10 years of experience in Fire Fighting company, with a strong focus on engineering aspects.</li><li>Excellent communication, organizational, and problem-solving skills.</li></ul>Driving License is required.Interested Candidates please share your cv to hr@fire7.aeJob Type: Full-time

Senior Service engineer - Abu Dhabi Branch

Vistas Global

<ul><li>Role Objective </li></ul>To coordinate day-to-day technical operations, including inspections, verification of service provider performance, and technical documentation, while providing support for tendering, procurement, and CRM/ERP processes for Company-managed associations.Key Accountabilities:CRM / ERP &amp; Work Order Management<ul><li>Handle CRM and ERP operations related to technical services for Company associations, including work orders, cases, purchase requests (PRs), and contractor performance certificates (CPCs).</li><li>Review and approve PRs for technical and maintenance services, ensuring correct classification, coding, and scope alignment.</li><li>Generate and follow up on CPCs and related documentation in coordination with Finance and Administration.</li></ul>Technical Inspections &amp; Service Provider Verification<ul><li>Conduct technical inspections for ad hoc, corrective, and planned preventive maintenance (PPM) works completed by service providers.</li><li>Verify completion of ad hoc and corrective works and confirm monthly PPM execution in accordance with contractual requirements.</li><li>Attend contractor site visits for ad hoc works, ensuring compliance with work permit procedures and access requirements.</li></ul>Performance Monitoring &amp; Reporting<ul><li>Prepare monthly KPI reports for service providers and submit to Administration and Management.</li><li>Identify and highlight recurring issues, performance trends, and non-conformities to the Technical Engineer or Senior Association Manager.</li></ul>Tendering &amp; Documentation Support<ul><li>Initiate Requests for Tender (RFTs) and draft Scopes of Work (SoWs) for projects and tenders, submitting them to the Technical Engineer/Manager for review and approval.</li><li>Maintain organized documentation related to tenders, projects, and technical correspondence.</li></ul>Job RequirementsEducational Qualifications<ul><li>Diploma or Bachelor&rsquo;s degree in Engineering, Facilities Management, or a related technical field.</li></ul>Experience<ul><li>3&ndash;5 years of experience in technical coordination, facilities management, or building maintenance.</li><li>Experience working with CRM/CAFM/ERP systems; MS Dynamics 365 is an advantage.</li><li>Strong understanding of PPM, corrective maintenance processes, and contractor performance monitoring.</li><li>Strong communication and coordination skills when working with internal teams, contractors, and residents.</li><li>Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).</li></ul>Job Type: Full-timePay: QAR4,000.00 - QAR5,000.00 per monthApplication Question(s):<ul><li>Do you agree with the salary bracket provided (4000-5000 QAR) full package?</li></ul>Education:<ul><li>Diploma (Required)</li></ul>Experience:<ul><li>Technical Coordinator / Facility Management : 2 years (Required)</li></ul>

Technical Coordinator

Search 10000+ Technical service manager jobs near you this January. New roles added regularly across leading industries. Apply today.