technical service manager

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><p><b><br>
What you&rsquo;ll do</b></p><p></p><p><br>
SAP Enterprise Cloud Services (<b>ECS</b>) organization is responsible for providing cloud hosted infrastructure, technical &amp; application managed services to our SAP private cloud customers. The Technical Service Manager (TSM) plays a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. This includes analyzing customer&rsquo;s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.</p><p></p><p><b><br>
As Technical Service Manager you will be responsible for the following tasks:</b></p><br>
<p></p><ul><li>
Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents</li><li>
Understand the customer business, goals, and challenges to suggest technical solutions &amp; services</li><li>
Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools</li><li>
Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)</li><li>
Identify top issues, define &amp; execute service plan activities and orchestrate implementation of technical action items across customer landscapes</li><li>
Design optimal SAP configuration to maximize system performance and availability.</li><li>
Identify and position offerings by SAP that deliver value to the customer.</li></ul><p></p><p><b><br>
What do you need to bring:</b></p><br>
<p></p><ul><li>
Fluency in English AND Arabic is mandatory. Any other language is an advantage</li><li>
Minimum 10 years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)</li><li>
Minimum 8 years of experience in a customer-facing role</li><li>
Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases</li><li>
Experience in de-escalating critical situations.Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)</li><li>
Hyperscalers certification (AWS, Azure, GCP) is a plus</li><li>
Strong customer orientation with a focus on relationship-, expectation- and de-escalation managemen</li></ul><p></p><p><b><br>
Meet your team</b></p><p></p><p><br>
ECS organization is a global organization and the regional TSM team is located across South of Europe, Middle East and Africa. We are highly diverse and positive spirited team. Next to our obsession for customer satisfaction, we value internal knowledge sharing &amp; collaboration as well as make ECS organization a little better every day. We ask for your application to be submitted in English language only.</p><p></p><p><b><br>
#SAPECSCareer</b></p><p></p><div><b><br>
Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
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<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
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SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
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For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>
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Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br>
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Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><p>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
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Requisition ID: 438650 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</p></div>

Senior Technical Service Manager

Element Solutions Inc

<div><p><b>Challenge Yourself and Impact the Future!</b></p><p>
MacDermid Alpha Electronics Solutions, a business segment of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials.</p><p><b>
Wafer Level Packaging</b> - Revolutionizing wafer fabrication processes for enhanced efficiency and performance</p><p><b>
Circuitry Solutions</b> - Tailored solutions to meet the dynamic demands of modern circuitry</p><p><b>
Electronics Assembly Solutions </b>- Innovating semiconductor, surface mount technology, and power electronics assembly for unparalleled reliability</p><p><b>
Advanced Materials and Joining </b>- Engineering polymer and metal joining solutions for optimally performing circuits</p><p><b>
Film &amp; Smart Surface Solutions </b>- Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability</p><p><b>
Micromax </b>&ndash; Elevating electronics through high-performing, specialized inks and pastes</p><p>
Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, infrastructure, and AI, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services enables the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.</p><p>
We embody the 'Elements of our Culture'- our 5C's; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.</p><div><div><div><h2 class="jobSectionHeader"><b>
Who are we looking for?</b></h2></div><div><div><p>
Responsible to demonstrate industry-leading technical competence and customer satisfaction for Macdermid Alpha Electronics Solutions in the respective IC Substrate market segment, to the leading users of the proprietary chemistry in the China region. Responsible for technical management and support, performing the following duties, personally or through collaborative work with colleagues in other functional units.</p></div></div></div><div><div><h2 class="jobSectionHeader"><b>
What will you be doing?</b></h2></div><div><ul><li>
Support China IC Substrate Business Team in coordination and of all ICS activities, including customer service, trainning Engineers, product roadshow, trial run at customer, technical discussion and trouble-shooting.</li><li>
Capable of working customer service and analyzing CVS independent.</li><li>
Spend over 50% of time in front of customers, impressing them with technical competence and capabilities in ICS market area.</li><li>
Capable of analyzing and organizing data and document related to the product knowledge and its application know-how, support sales team gain new business.</li><li>
Clearly communicate the technical knowledge for the ICS product, positioned to the competition, to the Chinese sales and technical service team.</li><li>
Capable of support the NPI/GDAC Team for the respective product or product group. As needed, organize and lead the efforts involved with local equipment vendor, and subsequent equipment deals with customers.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Who are You?</b></h2></div><div><ul><li>
Education: Bachelor&rsquo;s or Master&rsquo;s degree in Chemistry, Chemical Engineering, Materials Science, or a related discipline.</li><li>
Experience: Minimum 5 years of working experience in IC substrate factory or Circuit board factory, technical service, application development, or product support within the chemical industry.</li><li>
Industry Expertise: Proven track record in managing technical service functions in sectors such as PTH, copper plating of DC mode and pulse.</li><li>
Languages: Proficient in reading and writing English, with basic oral communication skills.</li><li>
Travel: Willingness to travel regionally to support customers and teams.<div>
We understand that not all candidates may meet the requirements listed above. If you believe you have the knowledge and experience necessary to excel in this role, we encourage you to apply.</div></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What competencies will you need?</b></h2></div><div><div><p>
Strategic focus on IC Substrate and electronic packages industries in China. Develop full technical knowledge of products with close collaborative work with Product Managers, GDAC managers and LoB managers.</p></div></div></div><div><div><h2 class="jobSectionHeader"><b>
We are Offering...</b></h2></div><div><p>
As part of the MAES Team, you will have ...</p><ul><li>
Opportunities for career growth, competitvie compensation (competivite base salary and performance related bonus plan) and benefits packages (health, commercial insurance, PTO/Hoilidays, and so on).</li><li>
Innovated work enviornment where you will be part of a dynamic and collaborative team.</li><li>
Teamwork - At Element Solutions Inc, you will be part of a highly collaborative culture that promotes continuous improvement through cross functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.</li></ul></div></div></div><p><b>
Equal Opportunity Employer</b></p><p>
All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.</p></div>

Assistant Technical Service Manager

Bunge

<p></p><div><div><div><b>City : </b>Istanbul<b> </b></div><div><b>State : </b>İstanbul (TR-34)<b> </b></div><div><b>Country : </b>T&uuml;rkiye (TR)<b> </b></div><div><b>Requisition Number: </b>43370</div></div><p></p><p><br>
</p><p><i>Are you ready for a new stage in your career in one of the biggest companies in Agri and Food Business? Looking to make a difference in one of the most stable industries at the time being - you probably have heard about our local brands </i><b><i>Salat </i></b><i>and </i><b><i>Komili</i></b><i>? How about applying for our </i><b><i>Technical Service Manager </i></b><i>role?</i></p><p></p><p><i><br>
Read the vacancy below and please submit your application in English!</i></p><p></p><p><b><br>
What you will be doing as a</b><b><i> </i></b><b>Technical Service Manager</b></p><p></p><p><br>
Responsible for providing technical services to support Bunge business in Asia (especially Turkiye, Eastern Europe, CIS and GCC countries), identifying new business opportunities and adding value to current business relations.</p><p></p><p><b><br>
This should be completed through the following activities:</b></p><p><b>
Business relationships</b></p><ul><li>
Lead and build business relationships and networks with the key customers stakeholders, such as Technical and Quality teams to develop deep understanding of our customers&rsquo; innovation pipelines and strategy, product lines, quality requirements, production capabilities/limitations, business strategy, and market trends of focus.</li><li>
Identify opportunities to grow the customer base with the commercial teams in the value-added product space.</li><li>
Provide and gather technical or analytical information on products, assist in solving customer related problems/technical issues, request for information, conduct/assist with customer trials, process improvements, reformulation of current products, presentations, training and identifying new customer solution opportunities.</li></ul><p></p><p><b><br>
Technical Expertise</b></p><ul><li>
Provide technical advice to the business on potential projects / product development and technical support across the various fats and oils related applications areas.</li><li>
Deliver presentations and training on a variety of topics, coordinate and conduct workshop activities, training programs as well as private sessions for the customers in the Creative Studio, on site or virtually.</li><li>
As a technical leader deliver presentations and/or represent the company at conferences, authorities, expert groups, advisory boards and interest groups.</li><li>
Coordinate and conduct workshop activities, training programs as well as private sessions for the customers in the Creative Studio, on site or virtually.</li><li>
Manage, lead, supervise and provide guidance and coaching to direct reports to deliver business results. Coordinate team resources and responsibilities effectively and efficiently.</li></ul><p></p><p><b><br>
Tracking Customer Insights</b></p><ul><li>
Seek and track customer feedback and insights to help ensure new product development efforts are aligned with marketplace needs.</li><li>
Independently monitor customer trends, keep track of competitor capabilities, and recommend new product development projects to help maintain Bunge&rsquo;s competitive edge.</li><li>
 Conscientiously maintain customer visit reports to share key insights with the broader Bunge team and contribute to Account plans.</li><li>
Continually develop current knowledge in B2B/B2C markets, oils and fats processing, food safety, nutrition, quality analysis and application.</li></ul><p></p><p><b><br>
What do we expect from our future colleague</b></p><ul><li>
8-10 years working in the edible oil industry, Food Ingredients, Confectionery/Bakery/Frying or Restaurant industries in Product Development or Technical Services type roles, particularly those involving customer facing experience.</li><li>
Bachelor or Master's Degree in Food Science, Food Technology, Biotechnology, Biology, Food Engineering, Chemical Engineering, Chemistry, Microbiology or equivalent.</li><li>
Development or Technical Services type roles, particularly those involving customer facing experience; 4 years in a leadership position would be preferred</li><li>
Strong knowledge or working experience in edible oil manufacturing and applications in the food industry.</li><li>
Good interpersonal skills, confidence and ability to communicate effectively both written and verbally with both internal and external customers.</li><li>
Problem solving, organization, planning, time management skills.</li><li>
Fluent in English.</li><li>
Travel to visit customers and represent the company at industry events (up to 50% of the time).</li></ul><p></p><p><b><br>
What can you expect from Bunge</b></p><ul><li>
A competitive salary and great benefits package</li><li>
Work within an international and expert team</li><li>
The freedom to supply in an impactful way to the business</li></ul><p></p><p>
At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~37,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they&rsquo;re grown to where they&rsquo;re needed&mdash;in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.</p><p></p><p><br>
Every day our people exemplify these values, which represent Bunge at its core:</p><div><ul><li><br>
<b>We Are One Team </b>&ndash; <b>Collaborative, Respectful, Inclusive</b></li><li><b>We Lead The Way</b> &ndash; <b>Agile, Empowered, Innovative</b></li><li><b> We Do What&rsquo;s Right</b> &ndash; <b>Safety, Sustainability, With Integrity</b></li></ul></div><p></p><p><br>
If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day &ndash; people who are #ProudtoBeBunge</p><p></p><p>
#LI-AB1</p></div>

Technical Service Manager - Istanbul office

FUCHS Lubricants

<div></div><div><p><b>About FUCHS:</b></p><p>
Fuchs Lubricants Co. is the United States operating unit of Fuchs Petrolub S.E., the world's largest independent manufacturer of specialty lubricants with global sales of over $3.8 Billion. We provide high quality lubricants and services to a wide range of industries such as automotive, appliance, aerospace manufacturers, pharmaceuticals, transportation, food and beverage, mining, and energy. The organization is constantly developing new technology to meet the ever-changing demands of modern industry and we are recognized for providing world-class technical support to our strong customer base.</p><p></p><p><b><br>
MOVING YOUR WORLD</b> <b>by focusing on your success:</b></p><p>
FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow. We stand behind our core values: trust, creating value, respect, reliability, and integrity. Ours is a culture that fosters creativity and empowerment, values work/life balance, and gives you the freedom to excel. At FUCHS we aim to nurture your capabilities, ideas and career.</p><p></p><p><b><br>
Salary:</b></p><p>
FUCHS offers a competitive salary commensurate with experience in a similar position. The salary range for this position is $130,000 - $140,000 per year, but actual salary will vary depending upon a new hire&rsquo;s experience and qualifications as well as internal equity.</p><p></p><p><b><br>
Your Responsibilities:</b></p><p>
The Technical Service Lab Manager will oversee the day-to-day operations of the technical service laboratory, ensuring smooth and efficient functioning of all activities and in the operation and use of metalworking fluids and lubricants for the industrial segment of FUCHS Lubricants Co. This includes but is not limited to:</p><p></p><p><b><br>
Key responsibilities include</b>:</p><br>
<p></p><ul><li>
Lead, inspire and mentor a team of technical service professionals (scientists, chemists, and technicians), providing guidance, training, and performance feedback to foster a high-performance and motivated team culture.</li><li>
Promote and foster a culture of continuous learning, professional growth, and knowledge sharing among the Technical Service laboratories.</li><li>
Develop and implement laboratory procedures, protocols, and best practices to ensure accurate and consistent testing methodologies and adherence to regulatory standards.</li><li>
Lead the generation of technical reports, data analysis, and documentation to communicate findings, recommendations, and solutions to internal and external stakeholders.</li><li>
Drive continuous improvement initiatives and through KPI development and identify opportunities to optimize and enhance lab operations and testing methodologies.</li><li>
Support companywide continuous improvement/process improvement programs and compliance with quality standards such as ISO 9001:2015 and/or IATF 16949.</li><li>
Manage budgets, allocate resources, contribute to the business planning process, and participate in special projects to support the continued success of the business.</li><li>
Occasional travel, likely less than 10%, could be required.</li></ul><p></p><p><b><br>
WHAT WE EXPECT</b></p><ul><li>
Bachelor&rsquo;s degree in chemistry, chemical engineering, or a related field. Master&rsquo;s degree in a relevant discipline is desired.</li><li>
Proven experience (5+ years) in a technical service or laboratory management role;, industrial/automotive fluids, lubricants or specialty chemicals industry experience desired.</li><li>
Prior experience leading and mentoring a team.</li><li>
Experience in managing laboratory operations, including equipment maintenance, inventory management, and compliance with safety and regulatory guidelines.</li><li>
Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team.</li><li>
Strong analytical and problem-solving abilities, with a keen attention to detail.</li><li>
Exceptional communication skills to effectively collaborate with cross-functional teams and provide technical support to customers.</li><li>
Knowledge of ISO &amp; IATF quality standards is strongly preferred</li><li>
Proficiency in laboratory software, data analysis tools, and Microsoft Office Suite.</li></ul><p></p><p><b><br>
These are your benefits:</b></p><p>
Fuchs offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals. In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of benefits.</p><p></p><p><br>
Fuchs Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).</p><p></p><p><br>
Do you have any questions? Jordan Hallow (jordan.hallow@fuchs.com) will be more than happy to answer them!</p></div>

Technical Service Laboratory Manager

Atlas Copco Group

<p></p><div><div><h2 class="jobSectionHeader"><b>Your role
</b></h2><p>As a Technical Support Manager, your mission is to lead and develop the VTS Technical Support function for vacuum systems and applications across direct and indirect service channels. You will report to the Business Line Manager.
</p><p>You will
</p><ul><li>Be responsible for technical escalation leadership and root cause resolution
</li><li>Own warranty process, cost control, and quality feedback
</li><li>Manage the interface between the product company and engineering as well as reliability improvement
</li><li>Be responsible for field engineering support, standards, and enablement
</li><li>Be responsible for training, knowledge transfer, and team leadership
</li></ul><h2 class="jobSectionHeader"><b>To succeed, you will need
</b></h2><p>We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
</p><p>You have 5+ years of experience, working as a technical support, service engineering, field engineering, or related technical service roles in industrial equipment
</p><ul><li>Strong technical understanding of vacuum technologies, system integration, and failure mechanisms.
</li><li>Root-cause analysis and structured troubleshooting methods for complex mechanical/electrical/system-level issues.
</li><li>Warranty process fundamentals, technical claim evaluation, and quality feedback loops.
</li><li>Service operations and field support processes, including escalation management and technical documentation
</li></ul><h2 class="jobSectionHeader"><b>In return, we offer
</b></h2><ul><li>Culture of trust and accountability
</li><li>Lifelong learning and career growth
</li><li>Innovation powered by people
</li><li>Comprehensive compensation and benefits
</li><li>Health and well-being
</li></ul><h2 class="jobSectionHeader"><b>Job location
</b></h2><p>This role requires you to work on-site at our office in Michigan City, United States (US). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.<br>
<br>
</p><h2 class="jobSectionHeader"><b>Contact information
 </b></h2><p>Talent Acquisition Team: Sarah Nelson</p></div></div>
<br><div><div><div><div><div><div><div><div><div>Company: Atlas Copco Group
</div></div><br>
</div></div></div></div><div><div><div><div><div><div>Functional area: </div><div>Service
</div></div><br>
<div><div>Location: </div><div>US &ndash; United States
</div></div><br>
<div><div>City: </div><div>Michigan City
</div></div><br>
<div><div>On-site/remote: </div><div>On-Site
</div></div><br>
<div><div>Brand: </div><div>Atlas Copco
</div></div><br>
<div><div>Company Name: </div><div>Vacuum Technique LLC
</div></div><br>
<div><div>Date of Posting: </div><div>March 2, 2026
</div></div><br>
<div><div>Last day to apply: </div><div>June 2, 2026
</div></div><br>
</div></div></div></div><div>Apply for this position</div></div></div></div>

Technical Support Manager

Charles River Laboratories

<div><p>For nearly 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we&rsquo;ll help you build a career that you can feel passionate about.</p><div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2>
</div><div><ul><li>Own and deliver sales and service revenue targets for Charles River Microbial Solutions India.</li><li>
Lead and oversee commercial and client-facing operations across India and neighboring countries (Sri Lanka, Nepal, Bangladesh, Myanmar, Bhutan, and Pakistan).</li><li>
Define and align sales, field service, and technical service strategies with key stakeholders to drive revenue growth and customer retention.</li><li>
Supervise, coach, and optimize sales team deployment and performance across the region.</li><li>
Ensure timely and effective resolution of customer issues through a strong customer-centric approach, working closely with cross-functional teams.</li><li>
To drive high customer satisfaction, business growth, safety initiatives and regulatory compliance.</li><li>
Demonstrate the Charles River values of Care. Lead, Own and Collaborate.</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
Responsibilities
</b></h2></div><div><p><b>DUTIES AND RESPONSIBILITIES:</b></p><ul><li>
Provide annual forecasting and perform a regular review for the region as well as each individual sales territory.</li><li>
Develop sales, pricing and distribution strategies, identify and capitalize on market opportunities, adjust strategies to reflect changing conditions.</li><li>
Prepare and implement a comprehensive all India sales management plan to indicate target opportunities, potential new accounts, expansion of existing accounts and an analysis of competitor accounts.</li><li>
Develop major and established customer accounts through customer service and production and support activities, to achieve upselling of products and use of products and services across the MS brands.</li><li>
Attain revenue and objectives, and where possible increase revenue, in the assigned territory and or accounts.</li><li>
Participate in regular co-travel with sales team, to provide coaching and feedback.</li><li>
Ensure that specialists in the region are utilized in an efficient and effective manner</li><li>
Initiate arrangement requests required for participation in trade or other convention programs.</li><li>
Implements follow up and needs assessment for sales training</li><li>
Establish and maintain sales training program for current employees and new hires within the region.</li><li>
Manage activities of assigned group(s) to ensure optimum performance of the group/function.</li><li>
Responsible for personnel management activities such as: scheduling, personnel actions (hiring, promotions, transfers, etc.), training and development, providing regular direction and feedback on performance, disciplinary actions and preparing and delivering annual performance and salary reviews.</li><li>
Assist in the development of short- and long-range operating objectives, organizational structure, staffing requirements and succession plans.</li><li>
Assist in the development and recommendation of departmental budget and authorize expenditures.</li><li>
Develop and oversee the implementation of departmental training programs, including orientation.</li><li>
Support the policy of equal employment opportunity through affirmative action in personnel actions.</li><li>
Ensure adherence to pertinent regulatory requirements and to departmental policies, practices and procedures [SOPs, safety procedures etc].</li><li>
Perform all other related duties as assigned.</li><li>
Ensuring compliance to Business Code of Conduct and Ethics. Ensure compliance with all Company, Country, local, state, and federal regulations.</li><li>
Ensure adherence to data privacy regulations within the Company and Corporate Global Data Privacy framework</li><li>
Demonstrate the Charles River values of Care. Lead, Own and Collaborate</li><li>
Perform all other related duties as assigned by the direct manager.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Qualifications</b></h2>
</div><div><p>
The following are minimum qualifications related to the National Field Technical Service Manager, MS India position:</p><ul><li>
Education: Bachelor&rsquo;s degree (B.S. / B.A) or equivalent in life science . Master&rsquo;s degree preferred. A second Business Administration qualification or Management certification would be an advantage.</li><li>
Experience: Minimum 10 to 15 years relevant industry experience, with at least 5 of those years having direct client interface and team management .</li><li>
Excellent interpersonal, customer relationship and leadership skills with experience working in a matrix organization.</li><li>
This position requires frequent domestic and international travel.</li><li>
Must be able to prioritize workload and manage multiple competing deadlines.</li></ul></div></div></div><p></p><p><b><br>
About Microbial Solutions</b><br>
Our Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services is unlike any other, and has been purposefully designed to meet the complex and ever-changing needs of the industry. We help clients to ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making and improve operational efficiencies.</p><p></p><p><b><br>
About Charles River</b><br>
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients&rsquo; clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.</p><p></p><p><br>
With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client&rsquo;s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.</p><p></p><p><br>
At Charles River, we are passionate about our role in improving the quality of people&rsquo;s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.</p><p></p><p><br>
At Charles River Laboratories, we recognize and recruit all talent. We are a company committed to the principle of diversity and inclusion and work daily in this direction.</p><div>
232267</div></div>

Sales Management - Management

Digital HR Consultancy

<p><b>Job Summary</b></p><p>We are looking for an experienced and results-driven <b>Service Manager</b> to lead and oversee our service operations in Jeddah. The ideal candidate will be responsible for managing service teams, ensuring high customer satisfaction, improving operational efficiency, and maintaining service quality standards.</p><p><b>Key Responsibilities</b></p><ul><li>Manage day-to-day service operations and field service activities</li><li>Lead, train, and supervise service technicians and support staff</li><li>Ensure timely completion of service requests and maintenance tasks</li><li>Monitor KPIs and prepare service performance reports</li><li>Maintain strong relationships with clients and handle escalations professionally</li><li>Ensure compliance with company policies and safety standards</li><li>Coordinate with sales and technical teams for smooth project execution</li><li>Manage service budgets, inventory, and spare parts planning</li><li>Improve service processes to enhance customer satisfaction and profitability</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Engineering, Business Administration, or related field</li><li>5+ years of experience in service management (preferably technical/industrial sector)</li><li>Strong leadership and team management skills</li><li>Excellent communication and problem-solving abilities</li><li>Knowledge of service KPIs, reporting, and operational planning</li><li>Proficiency in MS Office and service management software</li><li>Valid KSA driving license (preferred)</li></ul><p><b>Preferred Skills</b></p><ul><li>Experience in managing after-sales service operations</li><li>Ability to work under pressure and meet deadlines</li><li>Strong customer service orientation</li><li>Fluency in English (Arabic is an advantage)</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Career growth opportunities</li><li>Professional work environment</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Your age?</li><li>Your current location?</li><li>Your current salary?</li><li>Your expected salary?</li></ul>

Service Manager

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