technical service manager

<div>
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 
 What You&rsquo;ll Do
 
 
 
 SAP Enterprise Cloud Services (
 
 ECS
 
 ) organization is responsible for providing cloud hosted infrastructure, technical &amp; application managed services to our SAP private cloud customers. The Technical Service Manager (TSM) plays a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. This includes analyzing customer&rsquo;s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.
 
 
 
 As Technical Service Manager you will be responsible for the following tasks:
 
 
 
 <ul>
 <li>
 Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents
 </li>
 <li>
 Understand the customer business, goals, and challenges to suggest technical solutions &amp; services
 </li>
 <li>
 Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools
 </li>
 <li>
 Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
 </li>
 <li>
 Identify top issues, define &amp; execute service plan activities and orchestrate implementation of technical action items across customer landscapes
 </li>
 <li>
 Design optimal SAP configuration to maximize system performance and availability.
 </li>
 <li>
 Identify and position offerings by SAP that deliver value to the customer.
 
 
 </li>
 </ul>
 
 What Do You Need To Bring
 
 
 
 <ul>
 <li>
 Fluency in English AND Arabic is mandatory. Any other language is an advantage
 </li>
 <li>
 Minimum 10 years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
 </li>
 <li>
 Minimum 8 years of experience in a customer-facing role
 </li>
 <li>
 Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases
 </li>
 <li>
 Experience in de-escalating critical situations.Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)
 </li>
 <li>
 Hyperscalers certification (AWS, Azure, GCP) is a plus
 </li>
 <li>
 Strong customer orientation with a focus on relationship-, expectation- and de-escalation managemen
 
 
 </li>
 </ul>
 
 Meet your team
 
 
 
 ECS organization is a global organization and the regional TSM team is located across South of Europe, Middle East and Africa. We are highly diverse and positive spirited team. Next to our obsession for customer satisfaction, we value internal knowledge sharing &amp; collaboration as well as make ECS organization a little better every day. We ask for your application to be submitted in English language only.
 
 
 
 #SAPECSCareer
 
 
 
 
 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Requisition ID: 438650 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
 
 
</div>

Senior Technical Service Manager

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div> 
ABOUT THE TEAM
Technical Service Managers (TSM) is the role within SAP Enterprise Cloud Services (ECS) organization overseeing all technical and technical managed service aspects of the Customer Engagement from the point of sale throughout the entire lifecycle of customer RISE contract. They deliver fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP&rsquo;s RISE customers. This team is dedicated to customer centricity, client intimacy and support of client lifecycle management. 
We create a stable foundation for our customers&rsquo; IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAP ECS helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of this organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation. 
THE ROLE
As Technical Service Manager (TSM), we are looking for an accomplished Senior SAP Technical Consultant in delivering high-quality results consistently. As a key member of ECS, you will be contributing to SAP's Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise. 
Technical Service Manager (TSM) acts as a trusted technical &amp; Delivery advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM owns the customer landscape and advise on critical and complex landscape changes during life cycle management. TSM will work as a team with ECS internal service delivery and other roles within SAP to serve and delight our customers, by providing quality services throughout their entire lifecycle. 
This is a customer-facing role where you will be part of the ECS North America regional team. 
Following are the key tasks that this role will perform:<ul><li>Primary contact for the customer regarding technology and cloud service delivery discussions.</li><li>Run regular cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point.</li><li>Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.</li><li>Ownership &amp; detailed understanding of the customer landscape managed within ECS &amp; understand interdependencies between systems (both within ECS and beyond).</li><li>Support the Account team and the TechOps teams for execution of the service delivery plan and calendar.</li><li>Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer.</li><li>Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.</li><li>Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration.</li><li>Guide customers on all technical aspects like Business Continuity, Security &amp; Compliance, Networks, etc.</li><li>Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.</li><li>Conduct Technical &amp; operational reviews (monthly) to measure the progress against defined Cloud architecture &amp; roadmap; establish and drive resolution plans to resolve issues and problems to completion.</li><li>Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services.</li><li>Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.</li><li>Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc.</li></ul> 
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES<ul><li>Bachelor&rsquo;s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.</li><li>High proficiency in the SAP product portfolio, offerings, and industry solutions.</li><li>Strong technical project management skills &amp; customer-facing experience</li><li>Strong ability to translate between technical and non-technical audience with confidence</li><li>Strong engagement management, relationship building and de-escalation skills</li><li>Excellent presentation, communication and moderator skills</li><li>Good understanding of SAP solutions (releases, platform interdependencies, etc.)</li><li>Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.</li><li>Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP).</li><li>Willingness to undertake customer-related travel on short notice.</li></ul> 
WORK EXPERIENCE<ul><li>6+ years of experience with SAP Basis administrative duties REQUIRED.</li><li>6+ years of customer-facing SAP Technical Consulting experience.</li><li>6+ years of solution design, enterprise architecture, and or SAP implementation.</li><li>4+ years&rsquo; experience in technical project management for SAP Operations or Implementation</li><li>SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus.</li><li>Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage.</li><li>SAP HANA and S/4 HANA skills would be very helpful but not mandatory.</li><li>Cloud security including Cyber Security, Encryption, and key management knowledge is preferred.</li></ul> 
#SAPECSCareers
#LI-MM10<div>
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.</div><div> 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.</div><div></div><div> 
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP&rsquo;s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 75,200 - 177700(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.</div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 448666 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div></div>

Technical Service Manager, Global Cloud Operations, Houston

Digital HR Consultancy

Job SummaryWe are seeking an experienced and results-driven Service Manager to lead and oversee service operations in Jeddah. The ideal candidate will be responsible for ensuring high-quality service delivery, managing technical teams, improving customer satisfaction, and driving operational efficiency.Key Responsibilities<ul><li>Manage day-to-day service operations, including maintenance, repairs, and customer support</li><li>Lead, train, and supervise service technicians and support staff</li><li>Ensure timely resolution of service requests and technical issues</li><li>Develop and implement service strategies to improve performance and efficiency</li><li>Monitor KPIs such as response time, resolution time, and customer satisfaction</li><li>Maintain strong relationships with clients and handle escalations professionally</li><li>Coordinate with sales and operations teams to align service delivery with business goals</li><li>Ensure compliance with company policies, safety standards, and local regulations</li><li>Manage service budgets, costs, and inventory of spare parts</li><li>Prepare reports on service performance and continuous improvement initiatives</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Engineering, Business Administration, or related field</li><li>5&ndash;8 years of experience in service management or after-sales support</li><li>Strong leadership and team management skills</li><li>Excellent problem-solving and decision-making abilities</li><li>Experience with CRM systems and service management tools</li><li>Strong communication skills in English (Arabic is a plus)</li><li>Knowledge of local market and service standards in Saudi Arabia</li></ul>Preferred Qualifications<ul><li>Experience in industrial equipment, automation, logistics, or technical service industries</li><li>Familiarity with SLA management and KPI tracking</li><li>Customer-centric mindset with a focus on service excellence</li></ul>Key Skills<ul><li>Leadership &amp; Team Management</li><li>Customer Relationship Management</li><li>Technical Troubleshooting</li><li>Operations Management</li><li>Performance Monitoring &amp; Reporting</li><li>Time &amp; Resource Management</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Your Age?</li><li>Your Current Location?</li><li>Your Current Salary?</li><li>Your Expected Salary?</li></ul>Experience:<ul><li>relevant: 4 years (Preferred)</li></ul>Work Location: In person

Service Manager

Rapid Access

The Role
 JOB PURPOSE: Reporting into the Country Manager, the Service Manager will lead a team of Service Engineers to ensure operational, technical and financial performance targets are met for their assigned depot. This will include service improvement and any associated financial budgetary oversight while constantly seeking improvements to drive operational excellence. In this highly autonomous role, he will also develop and implement plans to ensure that projects and repairs are delivered on time and within the specified budget. The Service Manager will also play an active part in strengthening our existing customer relationships by providing expert advice and servicing their customers to an extremely high standard. He will also support the wider business teams by identifying opportunities for additional, repeat or new business. This is a hands-on role, working on a variety of powered access equipment working on site and off site. It is based in the depot but will also require travel to sites when required. KEY RESPONSIBILITIES: Maintenance Operations • Manage the operational technical service functions across the assigned geographical region to ensure project plans and timescales are met • Drive, implement the operational excellence (Tech-X) programme to ensure continual improvements throughout the Engineering department • Monitor operational and financial data and review against agreed forecasts and targets • Implement technical strategy to deliver the high-quality fleet reliability and service to our customers • Produce monthly service schedule and organise workload of engineers to ensure all work is completed in accordance within agreed timescales • Identify, plan, procure and logistically manage the fleet, tools and materials to service demand • Maintain fleet performance and appearance as per manufacturer and company guidelines • Produce month-end reports and analysis such as machine reliability, breakdown and performance and inspection for senior management review. Provide recommendations for improvements where necessary • Ensure pre-delivery inspections (PDI) of each machine is carried out at depot or on site as required, and is in conformance with manufacturers specification and company policy Lead the required activity to customer breakdowns to ensure prompt and considered response to the despatch of mobile service engineers • Establish safety and security procedures. Ensures that all health and safety legislation is adhered to Team Management • Support the Country Manager with recruitment and selection of engineering staff • Day-to-day service management of the technical service teams • Ensure performance of all staff achieves agreed objectives • Identify training and development needs of service engineer staff and provide training and development in line with achievement of individual, depot and corporate objectives • Responsible for understanding and practicing appropriate safety procedures as follows: • Act as safely at work as you would elsewhere, if not more so • Use the tools available to you to maintain a safe environment • Participate in the safety training programme to educate yourself on hazards, safety practices, and rules • Communicate about unsafe practices and conditions • Always follow safety rules and regulations
 
Requirements
 The chosen candidate will meet ALL the essential criteria below: ESSENTIAL • Extensive technical knowledge within the powered access, heavy plant, construction or engineering industry sector • An in-depth understanding of global standard operating procedures and governance • Must have a successful track record in hands on experience and be able to demonstrate highly effective engineering skills with hydraulics, pneumatics, electrical, mechanical and diesel engines • Ability to analyse data, diagnose root cause engineering issues and take action to deliver sustained improvement • Understanding of business planning activities including cost management and cost recovery, resource management and organisational design • Costs control and financial knowledge • Must be fully conversant with Health & Safety legislation • Must have previous experience of managing engineering teams and motivating employees to perform as a team • A clean driving licence DESIRABLE • Educational qualification in any industry-related field • IPAF Operator Licence and /or IPAF Demonstrator Licence • Experience working abroad or managing multicultural teams
 
About the company
 Established in 1996, Rapid Access is the market leader for powered access solutions in the Middle East and part of world's 3rd largest rental company, Loxam Group. We hold the largest and most diverse selection of access equipment in the GCC ensuring availability and the right equipment for every application. In addition to equipment hire and sale, we offer working at height consultancy, training and a unique range of material handling attachments and safety systems which increase the efficiency and safety of working at height.

Service Manager (Heavy Equipment Maintenance Manager)

Nidec Motor Corporation

<div>We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality. 
All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.
Job Summary
Job Description
SUMMARY OF ROLE
The Field Service Manager provides Field Service Technicians and Engineers with training opportunities, manages schedules, follows up on open service &amp; support cases, and directly fulfills commissioning, field service and preventative maintenance obligations. The Field Service Manager will be responsible for overseeing the post-installation responsibilities and service work for the Low &amp; Medium Voltage Power Systems installed base, as it relates to performance and system uptime with the support of associated Service and Nidec Conversion Engineering departments.
The Field Service Manager is responsible for providing, directly and through the Field Service Technicians/Engineers, comprehensive technical support to our clients and ensuring that our products and systems are running reliably. This role requires excellent communication and problem-solving skills, as well as a deep understanding of low and medium voltage drive systems.
________________________________________________________________________________
PRINCIPLE JOB RESPONSIBILITIES<ul><li>
Install, configure, commission and troubleshoot our products and systems on-site or remotely</li><li>
Perform regular preventive and corrective maintenance and upgrades on our products and systems</li><li>
Respond to customer inquiries and provide technical support via phone, email, or in-person</li><li>
Manage a team of Service Technicians/Engineers, set schedules and priorities to serve customers within the Americas</li><li>
Be ready to travel in respective region with minimal notice; Travel loading 50%-70%</li><li>
Collaborate with Sales and Engineering teams to identify and resolve customer issues</li><li>
Maintain high levels of communication and feedback within the service organization; prepare/review daily updates of work completed, problems identified, and future timelines</li><li>
Exercise discretion and independent judgment while overseeing the field service team&rsquo;s work</li><li>
Evaluate the work of Service Technicians/Engineers to provide both periodic performance reviews</li><li>
Provide necessary &ldquo;On-boarding&rdquo; and coordinate the training plans for the Field Service Technicians/Engineers</li><li>
Work with other departments to ensure effective processes are in place</li><li>
Responsible for the day to day operation. Including acting on actual events, arranging resources and monitoring the progress of work-in-process</li><li>
Responsible, together with Service Director, for the creation, delivery and productivity of the field service team.</li></ul>
______________________________________________________________________________________
REQUIRED QUALIFICATIONS AND EXPERIENCE
Education, Experience, &amp; Qualifications<ul><li>
10+ years of experience</li><li>
Associates Degree required, Bachelor&rsquo;s degree preferred</li><li>
Strong analytical and problem-solving skills</li><li>
Excellent communication and customer service skills</li><li>
Ability to work independently and travel as needed</li></ul>
______________________________________________________________________________________
ORGANIZATIONAL IMPACT
<ul><li>Implements strategic goals for the Field Service department, as determined by Service Director, with significant impact on the department</li></ul><ul><li>
Expert technical contributor</li><li>
Establishes operational plans for the department with short-to-mid-term impact on results (e.g., 1-3 years);</li><li>
Develops and provides measurable input into new Service offerings, processes, standards and/or operational plans that will positively impact on the achievement of overall results</li><li>
Is seen as a subject matter expert within the role&rsquo;s respective field</li><li>
Plans and establishes goals and objectives for the Field Service team, typically comprising of intermediate-level professionals and entry level professionals</li></ul>
Additional Job Details<div>
Management &ndash; M2 
 
Organizational Impact 
<ul><li>Works to achieve operational, functional, and/or business targets within team with direct impact on departmental or job family results</li><li>Delivers operational results that have impact on the immediate or short-term results (e.g., less than 1 year) for the department and/or job family group</li><li>Plans and establishes goals and objectives for a team typically comprising of intermediate-level professionals and entry level professionals</li></ul>
Communication &amp; Influence 
<ul><li>Communicates with parties within and occasionally outside of own department or job family, which may include external clients or partners depending upon the job area</li><li>Requires ability to influence others outside of own job area on policies, practices and procedures</li></ul>
Innovation &amp; Complexity 
<ul><li>Responsible for making moderate improvements of processes, systems, or products to enhance performance of the job area</li><li>Problems are difficult and moderately complex and typically impact multiple departments or job family</li><li>Problems are typically solved through drawing from prior experience and analysis of issues</li></ul>
Leadership &amp; Talent Management 
<ul><li>Manages a team typically comprising of intermediate-level professionals and entry level professionals</li><li>Leads, directs and reviews the work of team members in order to accomplish operational plans and results</li><li>Typically has hiring, firing, promotion, and reward authority within own area, in accordance with manager review and approval</li></ul>
Knowledge &amp; Experience 
<ul><li>Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one job area</li><li>Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization</li><li>Typically has a bachelor&rsquo;s degree or equivalent professional certification and 5 years of prior relevant experience</li></ul></div>
Equal Employment Opportunity and Affirmative Action at Nidec 
Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Work Shift Schedule
No Soliciting
Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.</div>

Field Service Manager, General Industries

AWS DISTRIBUTION

We are seeking a dynamic and experienced Service Manager &ndash; Electronics to lead and manage after-sales service operations . The role requires strong technical expertise, leadership skills, and a customer-centric approach to ensure seamless service delivery and continuous improvement in operational efficiency and customer satisfaction.Key Responsibilities :1. Service Operations Management<ul><li>Supervise daily operations of service centers or field service teams.</li><li>Plan, schedule, and monitor maintenance and repair work.</li><li>Ensure service delivery within agreed timelines and SLA (Service Level Agreements).</li><li>Implement processes to optimize workflow, reduce downtime, and enhance service efficiency.</li></ul>2. Technical Support &amp; Troubleshooting<ul><li>Provide guidance on complex electronic repairs and diagnostics.</li><li>Support service engineers with technical solutions and best practices.</li><li>Stay updated on emerging technologies, product updates, and electronic systems.</li><li>Recommend upgrades or modifications to improve product performance and reliability.</li></ul>3. Customer Service &amp; Satisfaction<ul><li>Handle escalated customer complaints and service issues professionally.</li><li>Ensure customer satisfaction through timely resolution and high-quality service.</li><li>Implement service improvement initiatives based on customer feedback and trends.</li><li>Maintain strong customer relationships and act as a point of escalation for key clients.</li></ul>4. Team Management<ul><li>Recruit, train, and supervise technicians and engineers.</li><li>Set targets, KPIs, and performance expectations for service teams.</li><li>Conduct technical training, workshops, and skill development sessions.</li><li>Foster a culture of accountability, collaboration, and continuous improvement.</li></ul>5. Inventory &amp; Spare Parts Management<ul><li>Manage stock of electronic components, tools, and spare parts.</li><li>Coordinate with suppliers to ensure timely procurement and availability of critical components.</li><li>Optimize inventory levels to avoid service delays and minimize costs.</li></ul>6. Compliance &amp; Quality Assurance<ul><li>Ensure all services meet company standards, safety regulations, and warranty policies.</li><li>Conduct regular audits, quality checks, and process evaluations.</li><li>Maintain accurate documentation for warranties, repairs, and service logs.</li><li>Implement corrective actions for recurring quality issues.</li></ul>7. Reporting &amp; Analysis<ul><li>Monitor service metrics such as turnaround time, failure rates, and recurring issues.</li><li>Prepare detailed reports for senior management on service performance and trends.</li><li>Analyze data to identify areas for improvement, reduce technical failures, and enhance customer satisfaction.</li></ul>Skills &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Electronics, Electrical Engineering, or related field (preferred).</li><li>Proven experience in electronics service management or after-sales service operations.</li><li>Strong technical knowledge of electronic circuits, devices, and systems.</li><li>Leadership and team management skills with a proven ability to motivate and develop staff.</li><li>Excellent customer handling and communication skills.</li><li>Strong problem-solving, analytical thinking, and decision-making abilities.</li><li>Familiarity with CRM and service management software.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li></ul>Job Type: Full-timeWork Location: In person

Service Manager – Electronics AFRA

Airreps

<div>The Manager, Service Sales provides leadership, direction, and oversight to Field Service Techs to achieve department and company goals and objectives as directed by the Director and Vice President. This role combines technical service expertise with a consultative sales approach. The ideal candidate will be responsible for diagnosing, repairing, and maintaining HVAC equipment while identifying opportunities to recommend and sell new systems or upgrades to customers.

Position Responsibilities may include:
<ul><li>Reviews and evaluates daily functions of Technical Services department to achieve productivity and effective strategies as outlined by department senior management</li></ul>
<ul><li>Evaluates Department Processes and Procedures and recommends suggested changes to department senior management</li></ul>
<ul><li>Provides oversight and evaluation of resumes for new or replacement Technical Service positions as needed</li></ul>
<ul><li>Evaluate customer needs and recommend system upgrades or new equipment based on technical assessments and customer preferences.</li></ul>
<ul><li>Present financing options, warranties, and maintenance plans to customers.</li></ul>
<ul><li>Provide post-sales customer support.</li></ul>
<ul><li>Manage sales channels, establish and maintain key relationships with customers, and meet sales targets.</li></ul>
<ul><li>Travel to current and prospective client locations within territory (including cold-calls).</li></ul>
<ul><li>Build strong relationships with customers to ensure satisfaction and encourage repeat business.</li></ul>
<ul><li>Establishes operational objectives and work plans and delegates assignments</li></ul>
<ul><li>Represent department in weekly company meetings (Transition Schedule, etc.) as needed.</li></ul>
<ul><li>Provides direction and leadership of transition schedules, ECNs, ERs, etc.to determine impact and implications for all existing and future production and technical literature.
</li></ul><ul><li>Perform additional projects/duties to support ongoing business needs.</li></ul>
<div>
Nature &amp; Scope: 
<ul><li>Ensures work is aligned with the Director&rsquo;s expectations, goals, and vision</li></ul></div>
<ul><li>Accountable for implementation of policies, processes, and procedures for short-term results</li></ul>
<ul><li>Decisions and problem-solving are guided by policies, procedures, and business plan; receives guidance from Senior Director/Vice President</li></ul>
<ul><li>Works on difficult to moderately complex issues and projects</li></ul>
<ul><li>Provides guidance and training to subordinates</li></ul>
<ul><li>Has authority to hire, recommend pay, establish performance, and recommend for termination</li></ul>
<ul><li>Level of signing authority established by company policy/guidelines</li></ul>

Knowledge &amp; Skills:
<ul><li>Highly effective communication &amp; collaboration with team members and customers &ndash; ability to proficiently communicate ideas to instruct, inform, persuade, or motivate co-workers</li></ul>
<ul><li>Digital skills: Technology, Media &amp; the Internet - skills in word processing, data management and presentations (MS Office 365 proficiency &ndash; All Applications)</li></ul>
<ul><li>Critical Thinking &amp; Problem Solving - inductive and deductive reasoning, analysis, and interpretation to generate possible solutions and responses to problems</li></ul>
<ul><li>Demonstrated ability to efficiently and effectively collaborate with engineer, quality, manufacturing, marketing, sales, or other departments to drive quality improvements or resolve field issues. Demonstrated ability to provide meaningful and accurate reporting in support of quality improvement initiatives or project/rework progress</li></ul>
<ul><li>Demonstrated ability to acquire data including product shipments, part sales and warranty data in support of campaigns, quality initiatives, etc</li></ul>
<ul><li>Demonstrates advanced level technical writing and communications skills</li></ul>
<ul><li>Demonstrates effective presentation and customer speaking skills in front of large audiences</li></ul>
<ul><li>Superior knowledge of HVAC products and controls</li></ul>
<ul><li>Ability to apply good judgment, strong work ethic, and integrity on the job.</li></ul>

Experience:
<ul><li>Minimum 10 years HVAC experience, manufacturing or service
</li></ul><ul><li>5-10 years in a leadership position</li></ul>

Education/Certification:
<ul><li>Bachelor&rsquo;s degree in related field, preferred</li></ul>
<ul><li>HVAC degree or certification</li></ul>

People Management: Yes

Physical Requirements / Work Environment:
<ul><li>Must be able to perform essential responsibilities with or without reasonable accommodations</li></ul>

Reports To: DIRECTOR, Technical Service

Salary Range: $110,240 - $138,065

The Company provides equal employment opportunity to all employees and applicants regardless of a person&rsquo;s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes about individuals with disabilities.</div>

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