technical service manager

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><p><b><br>
What you&rsquo;ll do</b></p><p></p><p><br>
SAP Enterprise Cloud Services (<b>ECS</b>) organization is responsible for providing cloud hosted infrastructure, technical &amp; application managed services to our SAP private cloud customers. The Technical Service Manager (TSM) plays a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. This includes analyzing customer&rsquo;s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.</p><p></p><p><b><br>
As Technical Service Manager you will be responsible for the following tasks:</b></p><br>
<p></p><ul><li>
Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents</li><li>
Understand the customer business, goals, and challenges to suggest technical solutions &amp; services</li><li>
Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools</li><li>
Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)</li><li>
Identify top issues, define &amp; execute service plan activities and orchestrate implementation of technical action items across customer landscapes</li><li>
Design optimal SAP configuration to maximize system performance and availability.</li><li>
Identify and position offerings by SAP that deliver value to the customer.</li></ul><p></p><p><b><br>
What do you need to bring:</b></p><br>
<p></p><ul><li>
Fluency in English AND Arabic is mandatory. Any other language is an advantage</li><li>
Minimum 10 years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)</li><li>
Minimum 8 years of experience in a customer-facing role</li><li>
Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases</li><li>
Experience in de-escalating critical situations.Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)</li><li>
Hyperscalers certification (AWS, Azure, GCP) is a plus</li><li>
Strong customer orientation with a focus on relationship-, expectation- and de-escalation managemen</li></ul><p></p><p><b><br>
Meet your team</b></p><p></p><p><br>
ECS organization is a global organization and the regional TSM team is located across South of Europe, Middle East and Africa. We are highly diverse and positive spirited team. Next to our obsession for customer satisfaction, we value internal knowledge sharing &amp; collaboration as well as make ECS organization a little better every day. We ask for your application to be submitted in English language only.</p><p></p><p><b><br>
#SAPECSCareer</b></p><p></p><div><b><br>
Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
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<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
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SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
<br>
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>
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Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br>
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Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><p>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
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Requisition ID: 438650 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</p></div>

Senior Technical Service Manager

Aviagen

<p></p><div><p><b>Job Description Summary:</b></p>
Seeking for a Technical Manager who will deliver customer-focused technical support that improves flock performance, optimizes product outcomes, and strengthens long-term customer relationships. The role partners closely with commercial and specialist teams to translate technical expertise into measurable customer and business results.<div><div><div><div><div><div><div><p><b>
Job Description:</b></p></div></div></div></div></div></div></div><h2 class="jobSectionHeader"><b>
Specific Duties</b></h2><h2 class="jobSectionHeader"><b>
1. Customer Engagement &amp; Relationship Management</b></h2><ul><li><p>
Drive customer satisfaction and retention by maintaining regular, structured technical visits with key customers aligned to business objectives.</p></li><li><p>
Organize and conduct customer site visits in response to operational needs, complaints, or customer requests, ensuring timely and effective resolution.</p></li><li><p>
Lead and contribute to formal six-monthly customer review meetings, focusing on performance outcomes, improvement opportunities, and long-term partnership value.</p></li><li><p>
Provide customers with timely, data-driven technical feedback to support performance optimization and informed decision-making.</p></li><li><p>
Share the latest Aviagen technical documentation, guidelines, and best practices to enhance customer knowledge and operational performance.</p></li></ul><h2 class="jobSectionHeader"><b>
2. Technical Service Delivery &amp; Performance Improvement</b></h2><ul><li><p>
Deliver high-quality technical support as part of the branded customer-focused team, ensuring alignment with business plans and performance targets.</p></li><li><p>
Develop, implement, and monitor customer improvement plans, assessing progress, effectiveness, and measurable results.</p></li><li><p>
Contribute to the development, execution, and continuous update of annual Product Improvement Plans to drive product performance.</p></li><li><p>
Track breeder first-week mortality and weekly chick shipments, identifying trends and proactively addressing performance risks.</p></li><li><p>
Monitor and follow up on customer trial runs and new product testing, ensuring accurate data collection and performance evaluation.</p></li></ul><h2 class="jobSectionHeader"><b>
3. Data Management, Reporting &amp; Systems Compliance</b></h2><ul><li><p>
Ensure all technical visits, customer interactions, and follow-up actions are accurately recorded in the Aviagen Macro (CRM) system within defined timelines.</p></li><li><p>
Coordinate with Regional/Product Managers to ensure complete and accurate customer data submission to the Easy Flock internal tracking system.</p></li><li><p>
Ensure competitor production and performance data is systematically collected and submitted to relevant internal databases.</p></li><li><p>
Prepare and submit comprehensive monthly technical reports to the STM, covering activities, product performance, emerging risks, and competitor insights.</p></li><li><p>
Deliver timely and accurate technical visit reports in collaboration with the Data Analysis and Reporting Specialist.</p></li></ul><h2 class="jobSectionHeader"><b>
4. Cross-Functional Collaboration &amp; Specialist Support</b></h2><ul><li><p>
Partner closely with the senior technical managers to identify specialist support needs (Nutrition, Veterinary, Incubation) and ensure timely, effective deployment aligned with customer and business priorities.</p></li><li><p>
Collaborate with <b>Commercial Managers</b>, Regional Managers, and Product Managers to align technical recommendations with commercial objectives, customer strategies, and product positioning.</p></li><li><p>
Support customer issue resolution in collaboration with commercial managers through structured cross-functional escalation and ensuring approved, consistent communication to hatcheries.</p></li><li><p>
Actively contribute to DCFT/CST team meetings, driving cross-functional alignment, shared accountability, and execution of agreed actions.</p></li><li><p>
Facilitate effective information flow between technical, commercial, and operational teams to support decision-making, customer satisfaction, and business performance.</p></li></ul><h2 class="jobSectionHeader"><b>
5. Quality, Biosecurity &amp; Operational Compliance</b></h2><ul><li><p>
Ensure consistent compliance with Aviagen biosecurity standards during all customer interactions and site visits.</p></li><li><p>
Enforce biosecurity protocols within the team, taking corrective action to address non-compliance and minimize operational risk.</p></li><li><p>
Attend PS/GP deliveries within the region to support quality assurance and operational consistency.</p></li><li><p>
Ensure delivery data is accurately collected and submitted on time to Quality and Export departments to support traceability and compliance.</p></li></ul><h2 class="jobSectionHeader"><b>
6. Industry Engagement &amp; Knowledge Leadership</b></h2><ul><li><p>
Represent Aviagen by actively participating in relevant industry and commercial association meetings (RMEAA, AAMEA, IR Club).</p></li><li><p>
Organize, attend, and contribute to annual TMEA Technical and CFT meetings, supporting knowledge sharing and strategic alignment.</p></li><li><p>
Prepare technical documentation and lead discussions within the assigned area of responsibility to drive clarity, alignment, and decision-making.</p></li><li><p>
Maintain technical excellence through continuous learning, ensuring up-to-date knowledge of industry trends, emerging technologies, and best practices.</p></li></ul><p>
-</p><ul><li><p><b>
S</b><b>taff Management:</b> No direct reports</p></li><li><p><b>
Financial Management:</b> No direct financial responsibility</p></li><li><p><b>
Travel:</b> Up to %70 in MENA region</p></li><li><p><b>
Location:</b> Remote in T&uuml;rkiye or work from Ankara head office</p></li></ul><p>
-</p><h2 class="jobSectionHeader"><b>
Personal Requirements for the Role</b></h2><p><b>
Specific Experience:
</b></p><ul><li><p>Bachelor&rsquo;s degree in Veterinary Medicine, Agricultural Engineering, or an equivalent discipline.</p></li><li><p>
Minimum of 5 years&rsquo; experience in a similar technical or customer-facing role.</p></li><li><p>
Strong working knowledge of the poultry industry, including Grandparent, Parent Stock, and Broiler operations.</p></li><li><p>
Knowledge of Veterinary, Incubation, and Nutrition disciplines is an advantage.</p></li><li><p>
Experience with Microsoft Dynamics 365 CRM is preferred.</p></li><li><p>
Proficient in Microsoft Office applications and general internet-based tools.</p></li><li><p>
Strong command of the English language, both written and verbal.</p></li></ul><p></p><p><b>
Competencies, Skill &amp; Attributes:</b></p><ul><li><p><b>
Technical Expertise:</b> Applies strong technical knowledge and data analysis to diagnose issues, improve flock and product performance, and deliver practical solutions.</p></li><li><p><b>
Customer Focus:</b> Builds trusted customer relationships through proactive engagement, clear communication, and value-driven technical support.</p></li><li><p><b>
Commercial Awareness:</b> Aligns technical recommendations with commercial objectives, supporting customer retention and sustainable business growth.</p></li><li><p><b>
Cross-Functional Collaboration:</b> Works effectively with commercial, product, quality, operations, and specialist teams in a matrix environment to deliver integrated solutions.</p></li><li><p><b>
Data &amp; Reporting Discipline:</b> Ensures accurate, timely use of CRM and internal systems, producing clear reports and actionable insights.</p></li><li><p><b>
Communication &amp; Influence:</b> Communicates credibly and influences stakeholders to gain alignment and commitment to technical actions.</p></li><li><p><b>
Results Orientation:</b> Takes ownership, prioritizes effectively, and delivers measurable outcomes against defined objectives.</p></li></ul></div>

Technical Service Manager, MENA

Carrier

<p></p><div><p>Viessmann is a global leader in sustainable climate and energy solutions, focused on creating living spaces for future generations. Currently, as part of the Carrier Group, Viessmann combines innovative technologies with a strong commitment to environmental protection, promoting sustainable development and comfort. With a comprehensive portfolio that includes heating, cooling, ventilation, and energy systems, Viessmann serves residential, commercial, and industrial markets worldwide. The company continues to shape the future of energy efficiency through intelligent, integrated solutions that foster sustainability and comfort.</p><p></p><p><b>
About this role</b></p><p></p><p>
We are looking for an Area Service Manager / Cooling to be assigned to our Istanbul Office.</p><p></p><h2 class="jobSectionHeader"><b>
Role Responsibilities:</b></h2><ul><li><p>
Taking responsibility for authorized service providers and acquiring new ones</p></li><li><p>
Providing professional and effective solutions to customer requests on technical issues</p></li><li><p>
Actively participating in technical trainings</p></li><li><p>
Ensuring coordination with technical service staff and authorized service companies</p></li><li><p>
Making process improvement suggestions within the organization</p></li><li><p>
Delivering a professional and customer-oriented service to ensure high customer satisfaction and a positive corporate image</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Minimum Requirements:</b></h2><ul><li><p>
Minimum 3 Years of experience in HVAC</p></li><li><p>
Strong organizational skills</p></li><li><p>
Experienced in Air Conditioning Systems and Technical Service operations</p></li><li><p>
Able to manage service providers in the assigned region</p></li><li><p>
Residing in Istanbul</p></li><li><p>
Strong interpersonal skills with a positive outlook</p></li><li><p>
Able to adapt to intensive and flexible working hours</p></li><li><p>
Experienced in computer programs (AutoCAD, SAP, MS Office, etc.)</p></li><li><p>
Active driver</p></li><li><p>
No travel restrictions</p></li><li><p>
Highly motivated to take on new responsibilities</p></li><li><p>
Knowledge of English is a preferred qualification</p></li></ul><p></p><p><b>
Why Should You Join Viessmann?</b></p><p></p><p>
Viessmann is much more than a workplace&mdash;it is a platform for impact. Here, you have the freedom to drive change, challenge conventions, and shape your future within a company committed to sustainability, innovation, and responsible business practices.</p><p></p><p>
We look forward to receiving your application!</p><p></p><p><b>
Carrier is An Equal </b><b>Opportunity/Affirmative</b><b> Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.</b></p><p><b>
Job Applicant's Privacy Notice:</b></p><p>
Click on this link to read the Job Applicant's Privacy Notice</p><p>
#Viessmann</p></div>

Area Service Manager / Cooling

Al Zayani Commercial Services S.P.C

<p><b>CORE RESPONSIBILITIES</b></p><ul><li><b>Operational Leadership:</b> Take full accountability for the Service Center&rsquo;s performance. Direct and oversee all activities to ensure smooth, efficient, and highly profitable operations while maintaining world-class customer satisfaction levels.</li><li><b>Financial Management &amp; Budgeting:</b> Lead the preparation of yearly departmental budgets. Develop and execute sales forecasts for spare parts and consumables, ensuring the department meets or exceeds its revenue and margin targets.</li><li><b>Inventory &amp; Supply Chain Oversight:</b> Manage and optimize the inventory lifecycle. Approve all re-ordering of spares and consumables, ensuring a strategic balance between &quot;healthy stock levels&quot; and minimized capital tie-up.</li><li><b>Contract Management:</b> Oversee the entire lifecycle of Maintenance Contracts for all products. Ensure 100% coverage of machines under contract and drive the timely issuance, renewal, and collection of service agreements.</li><li><b>Technical Team Management:</b> Lead, mentor, and evaluate the performance of the Assistant Service Manager, Service Engineers, and technicians. Identify training needs to ensure the team remains expert in Ricoh and other represented brands.</li><li><b>Service Quality Assurance:</b> Establish and monitor Key Performance Indicators (KPIs) such as Response Time, First-Time Fix Rate, and Machine Downtime to ensure service excellence.</li><li><b>Strategic Compliance:</b> Ensure the entire department operates in strict compliance with company policies, international service standards, and health and safety regulations.</li><li><b>Key Account Support:</b> Act as the final point of escalation for technical issues or customer grievances, maintaining strong relationships with high-value clients.</li><li><b>Reporting:</b> Provide comprehensive monthly reports to Senior Management regarding operational efficiency, service profitability, and market trends.</li><li><b>General Management:</b> Carry out any other strategic assignments as instructed by the Management/Board of Directors.</li></ul><p>Work Location: In person</p>

Service Manager

Teradata

<div>
 <strong>
  Role Summary
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  <br/>
 </strong>
 <strong>
  Service Experience Manager III
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  <br/>
 </strong>
 The Service Experience Manager III (SEM III) is responsible for ensuring operational excellence and a consistently high‑quality customer experience across complex, mission‑critical Teradata environments.  This role partners closely with customer executives and operational leaders to stabilize, optimize, and continuously improve analytics platforms across cloud and on‑premises deployments.
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 The SEM III acts as a trusted advisor, service owner, and escalation leader&mdash;driving customer satisfaction, value realization, and long‑term retention through strong service governance, data‑driven insights, and proactive risk management.
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 <strong>
  What You&rsquo;ll Be Responsible For
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  <br/>
 </strong>
 <strong>
  Customer &amp; Service Ownership
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 </strong>
 <ul>
  <li>
   Own the end‑to‑end service experience for assigned enterprise customers.
  </li>
  <li>
   Build trusted relationships with executive and operational stakeholders.
  </li>
  <li>
   Act as the single point of accountability for service performance, SLAs, and customer outcomes.
  </li>
  <li>
   Support contract renewals by clearly articulating delivered value and service performance.
  </li>
  <li>
   Identify service and product expansion leads
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operational Excellence &amp; Risk Management
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 </strong>
 <ul>
  <li>
   Assess customer environments using ITSM and operational maturity frameworks.
  </li>
  <li>
   Identify performance, stability, and adoption improvement opportunities.
  </li>
  <li>
   Proactively manage operational risk, change, and configuration activities.
  </li>
  <li>
   Apply industry best practices (e. g. , ITIL, change and release management), with additional rigor for regulated industries.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Incident &amp; Escalation Leadership
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 </strong>
 <ul>
  <li>
   Lead customer onboarding into Teradata service offerings.
  </li>
  <li>
   Serve as the focal point during critical incidents and escalations.
  </li>
  <li>
   Coordinate cross‑functional teams (engineering, support, services) during high‑severity events.
  </li>
  <li>
   Drive root cause analysis and corrective action planning after critical incidents.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Experience &amp; Insight
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitor and improve customer satisfaction and NPS.
  </li>
  <li>
   Use service data (incidents, consumption, surveys, trends) to gain a 360‑degree customer view.
  </li>
  <li>
   Detect early signals of at‑risk renewals and lead mitigation plans.
  </li>
  <li>
   Advocate customer needs internally to improve or shape service offerings.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Service Delivery &amp; Performance Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Review and communicate service metrics, SLA performance, and system health.
  </li>
  <li>
   Lead value‑based service reviews and roadmap discussions.
  </li>
  <li>
   Oversee coordination of Customer Support and Managed Service and consulting resources.
  </li>
  <li>
   Improve forecasting and service planning through data‑driven insights.
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   <br/>
  </li>
 </ul>
 <strong>
  Technical &amp; AI‑Enabled Leadership
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 </strong>
 <ul>
  <li>
   Provide high‑level technical guidance across cloud and on‑prem platforms.
  </li>
  <li>
   Act as a technical escalation point for complex customer issues.
  </li>
  <li>
   Promote and apply AI‑enabled tools for service analytics, reporting, trend detection, decision support and opportunity identification.
  </li>
  <li>
   Leverage AI insights to improve operational efficiency, predict risk, and enhance customer experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <strong>
  What We&rsquo;re Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3&ndash;5+ years in enterprise technology, services, or infrastructure roles.
  </li>
  <li>
   Proven experience managing large, complex customer relationships.
  </li>
  <li>
   Background supporting mission‑critical enterprise platforms across cloud and on‑prem environments.
  </li>
  <li>
   Experience with ITSM, operational excellence, and service governance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
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  <br/>
 </strong>
 <ul>
  <li>
   Strong executive‑level communication and stakeholder management.
  </li>
  <li>
   Ability to lead through influence across multiple teams and organizations.
  </li>
  <li>
   Solid understanding of enterprise infrastructure, cloud platforms, Linux, and storage.
  </li>
  <li>
   Data‑driven mindset with experience interpreting service and operational metrics.
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   <br/>
  </li>
 </ul>
 <strong>
  AI &amp; Modern Ways of Working
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Hands‑on experience using AI‑enabled tools for analytics, reporting, or customer insights.
  </li>
  <li>
   Ability to translate AI‑generated insights into practical service and customer actions.
  </li>
  <li>
   Comfort adapting to emerging AI technologies to improve productivity and decision‑making.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in computer science, Engineering, Business Technology, MIS, or equivalent practical experience.
   <br/>
   <br/>
  </li>
 </ul>
 Language Skills
 <br/>
 <br/>
 <ul>
  <li>
   Strong communication and presentation abilities
  </li>
  <li>
   Advanced proficiency in both English and Arabic
  </li>
  <li>
   Knowledge of additional languages, such as French, is desirable
   <br/>
   <br/>
  </li>
 </ul>
 # LI-AB1
 <br/>
 <br/>
 <strong>
  Why We Think You&rsquo;ll Love Teradata
  <br/>
  <br/>
 </strong>
 We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.
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 Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. &ZeroWidthSpace; We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.
</div>


Service Experience Manager

Servitec SRL Qatar

<p><b>Job Title:</b> Technical Services Director</p><p><b>Company:</b> Servitec SRL Qatar<br/><b>Location:</b> Old Airport Road, Doha, Qatar<br/><b>Salary:</b> QAR 38,500 per month</p><p>Job Overview</p><p>Servitec SRL Qatar is seeking an experienced and results-driven <b>Technical Services Director</b> to lead and oversee all technical service operations. This role is ideal for a senior professional with strong expertise in technical management, service delivery, and operational optimization.</p><p>The Technical Services Director will be responsible for managing technical teams, ensuring service excellence, and driving continuous improvement across all technical operations.</p><p>Key Responsibilities</p><ul><li>Lead and manage technical services operations and service delivery teams.</li><li>Develop and implement strategies to improve service efficiency and quality.</li><li>Oversee technical support, maintenance, and project execution activities.</li><li>Monitor performance metrics and implement process improvements.</li><li>Ensure compliance with technical standards, safety regulations, and company policies.</li><li>Collaborate with cross-functional teams to support operational objectives.</li><li>Manage budgets, resources, and vendor relationships.</li><li>Provide strategic recommendations to enhance technical capabilities.</li><li>Mentor and develop technical teams to achieve high performance.</li></ul><p>Qualifications</p><ul><li>Bachelor&rsquo;s degree in Engineering, Information Technology, or related field.</li><li>Proven experience in technical services management or related leadership roles.</li><li>Strong knowledge of service operations, systems, and technical processes.</li><li>Excellent leadership, analytical, and problem-solving skills.</li><li>Strong communication and stakeholder management abilities.</li></ul><p>What We Offer</p><ul><li>Competitive salary of <b>QAR 38,500 per month</b></li><li>Leadership role with operational impact</li><li>Professional and collaborative work environment</li><li>Opportunities for career growth and development</li></ul><p><b>Servitec SRL Qatar is an equal opportunity employer.</b></p><p>نوع الوظيفة: دوام كامل</p><p>الراتب المدفوع: QAR٣٨٬٥٠٠٫٠٠&nbsp;لكل شهر</p><p>موقع العمل: بشكل شخصي</p>

Technical Services Director

Bureau Veritas

<div><div><div><div><ul><li><p>Position Details</p></li></ul></div><div><div><div><ul><li><p><br>
Position</p></li></ul></div></div><div>
Projects - Shop Inspection Coordinator</div></div><div><div><div><ul><li><p><br>
Office / Department</p></li></ul></div></div><p><br>
Abu Dhabi IND</p></div><div><div><div><ul><li><p><br>
Reporting to</p></li></ul></div></div><p><br>
INP Manager</p></div><div><div><div><ul><li><p><br>
Key Working Relationship</p></li></ul></div></div><ul><li>
IND/ Project Manager</li><li>
Operations Manager &ndash; WW Operations.</li><li>
PRO.</li><li>
Local Operations -Manager/ Shop Inspection Coordinators</li><li>
Finance Department.</li><li>
Administration Assistant</li><li>
Technical Manager / Deputy Technical Manager</li><li>
Technical Assistant</li><li>
Customers / Clients / Project Management Consultants</li><li>
He / She is expected to establish direct contact with Client and other Bureau Veritas Contracting / Performing offices.</li></ul></div><div><ul><li><p><br>
Minimum Required Qualifications</p></li></ul></div><div><div><div><ul><li><p><br>
Specialty<br>
</p></li></ul></div></div><div><p>Excellent communication skill in English</p><p>
Shop Inspection coordination experience.</p></div></div><div><div><div><ul><li><p><br>
Education</p></li></ul></div></div><div><br>
Degree / Diploma in Engineering</div></div><div><div><div><ul><li><p><br>
Training</p></li></ul></div></div><div><ul><li>
Shop Inspection coordination with good communication skill in English</li></ul><p>
Bureau Veritas World Wide Shop Inspection Guidelines.</p><ul><li>
In BV HSE, SIEBEL and Q&amp;S.</li></ul></div></div><div><div><div><ul><li><p><br>
Technical knowledge</p></li></ul></div></div><div><div><br>
Schedule the Inspector according to client specification and Technical requirements.</div><div>
Issuing Assignment Instructions to Performing Centers in line with Technical Scope &amp; within the frame of client agreement &amp; BV Regulations.<br>
</div></div></div><br>
<div><div><div><ul><li><p>Experience</p></li></ul></div></div><p><br>
Minimum 12-15 years experience in similar field</p></div><div><ul><li><p><br>
Responsibilities / Authorities</p></li></ul></div><div><div><div><ul><li><p><br>
Primary Functions</p></li></ul></div></div><ul><li>
Review of applicable contractual requirements (Technical standards, specifications etc.)</li><li>
Review and validation of inspection assignment documentation (technical aspects, reference documentation, schedule, milestones, reporting, logistics, co-ordination procedure, etc.)</li><li>
Definition of Bureau Veritas interventions</li><li>
Send Instructions to BV performing offices along with technical specification, Internal Purchase Order and contact details.</li><li>
Coordinate with BV performing offices for scheduling inspection</li><li>
Liaise with BV performing offices for Execution of inspection, reporting including treatment of Non-conformities (NCR&rsquo;s) and other applicable deliverables</li><li>
Ensuring quality of inspection according to BV Quality System</li><li>
Follow up with BV performing offices for submitting the reports on time</li><li>
Maintaining internal and external communication
</li><li>Prepare internal invoices for clearing payment</li><li>
Promotes Bureau Veritas service portfolio to clients</li><li>
Respects security guidelines of Bureau Veritas and safeguards personal security in the working environment</li><li>
Actively participates in the sharing of knowledge and information (Knowledge Management)</li><li>
If necessary Prepare monthly report and submit to Client on time for review and further action.</li><li>
Prepare the Invoices and submit to the Client.</li></ul></div><div><div><div><ul><li><p><br>
Technical Expertise</p></li></ul></div></div><ul><li>
Application of codes and standards, project specifications and procedures</li><li>
Within his field of competency, the inspector is expected to conduct the activities stated in Primary functions.</li><li>
Fully conversant with inspection techniques and able to review reports</li><li>
Able to verify and approve non-conformities / corrective actions</li><li>
Able to identify required Bureau Veritas interventions, based on a pre-defined Quality Plan and according to specified standards.</li></ul></div><div><div><div><ul><li><p><br>
Business Requirements</p></li></ul></div></div><ul><li>
Report to Operations Manager &ndash; WW Operations / INP Manager when there is an area of concern</li><li>
Attend meeting with Clients as and when required and maintain cordial relationship with all Clients.</li><li>
Initiate, implement and maintain the required tracking registers to monitor the progress of the inspections for each purchase order as per the approved ITPs.</li>
Submit Weekly /Monthly Reports for Shop Inspections Services for Assigned Projects<br>
<li>
</li></ul></div><br>
<div><div><div><ul><li><p>Self Management</p></li></ul></div></div><ul><li>
Maintains a high degree of expertise through permanent specialized training and knowledge management.</li><li>
Meet project development objectives
</li><li>Should be Results oriented, Service driven and Problem solving
</li><li>Comply with company regulations, procedures and Code of Ethics.</li></ul></div><div><div><div><ul><li><p><br>
Customer Focus</p></li></ul></div></div><div><ul><li>
Ensure that Inspection is carried out as per Purchase order / approved drawings / Inspection test plans and other applicable Technical specifications.</li></ul><ul><li>
Maintain regular job-related contact with clients and Liaises with client and/or Project Management Consultant with ease</li><li>
Understand client needs and work to achieve successful project outcomes.</li><li>
Maintain &amp; Submit Project Related Reports /records like status report, time sheets, weekly report &amp; any other record agreed in the contract.</li><li>
Develop trust and open communication with the client.</li></ul><ul><li>
Regularly monitor customer satisfaction.</li></ul></div></div><p></p><div><div><div><ul><li><p><br>
HSE Requirements</p></li></ul></div></div><div><ul><li>
Comply at all times with all applicable legal requirements, BV Group HSE Policies and procedures, client&rsquo;s HSE procedures and practices.
</li><li>Maintain personal work areas tidy and hazard free and report any deviation/fault/hazard immediately to the location manager/line manager/supervisor
</li><li>Report immediately any newly identified hazard and participate in devising suitable operational control to eliminate/minimize the pertinent risk.</li><li>
Report immediately any HSE incident and cooperate in investigation</li><li>
Use appropriate PPE at work area and be aware of:<ul><li>
the risks appropriate PPE will control or minimize</li><li>
Report immediately in case the PPE is worn off or lost.</li><li>
maintenance and inspection arrangements</li><li>
Arrange the appropriate PPE for Surveyors / Inspectors.</li></ul></li></ul><p><br>
</p></div></div><br>
<div><ul><li><p>Performance Monitoring</p></li></ul></div><div><div><div><ul><li><p><br>
Continual Development</p></li></ul></div></div><div><p><br>
The opportunities for improvement in</p><ul><li>
Technical and professional competencies through attending specialized training courses and seminars
</li>Stay updated on shop inspection coordination related developments<br>
<li>
</li></ul></div></div><br>
<div><div><div><ul><li><p>KPI&rsquo;s</p></li></ul></div></div><div><ul><li>
Time taken to deliver the report to the client
</li><li>Quality of report and Customer complaints</li><li>
Inspection coordination done within the allocated timeframe
</li><li>Additional sales, cross-selling, number of commercial opportunities referred</li><li>
Share information, Best practice, Knowledge Management</li></ul></div></div><p></p><div><div><div><ul><li><p><br>
Monitored By</p></li></ul></div></div><p><br>
Operations Manager &ndash; WW Operation / INP/IND Manager</p></div></div></div></div><div></div>

Projects - Shop Inspection Coordinator

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