technical service manager

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div> 
What you&rsquo;ll do 
SAP Enterprise Cloud Services (ECS) organization is responsible for providing cloud hosted infrastructure, technical &amp; application managed services to our SAP private cloud customers. The Technical Service Manager (TSM) plays a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. This includes analyzing customer&rsquo;s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey. 
As Technical Service Manager you will be responsible for the following tasks: 
<ul><li>
Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents</li><li>
Understand the customer business, goals, and challenges to suggest technical solutions &amp; services</li><li>
Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools</li><li>
Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)</li><li>
Identify top issues, define &amp; execute service plan activities and orchestrate implementation of technical action items across customer landscapes</li><li>
Design optimal SAP configuration to maximize system performance and availability.</li><li>
Identify and position offerings by SAP that deliver value to the customer.</li></ul> 
What do you need to bring: 
<ul><li>
Fluency in English AND Arabic is mandatory. Any other language is an advantage</li><li>
Minimum 10 years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)</li><li>
Minimum 8 years of experience in a customer-facing role</li><li>
Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases</li><li>
Experience in de-escalating critical situations.Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)</li><li>
Hyperscalers certification (AWS, Azure, GCP) is a plus</li><li>
Strong customer orientation with a focus on relationship-, expectation- and de-escalation managemen</li></ul> 
Meet your team 
ECS organization is a global organization and the regional TSM team is located across South of Europe, Middle East and Africa. We are highly diverse and positive spirited team. Next to our obsession for customer satisfaction, we value internal knowledge sharing &amp; collaboration as well as make ECS organization a little better every day. We ask for your application to be submitted in English language only. 
#SAPECSCareer<div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 438650 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

Senior Technical Service Manager

<div>
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 
 What You&rsquo;ll Do
 
 
 
 SAP Enterprise Cloud Services (
 
 ECS
 
 ) organization is responsible for providing cloud hosted infrastructure, technical &amp; application managed services to our SAP private cloud customers. The Technical Service Manager (TSM) plays a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. This includes analyzing customer&rsquo;s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.
 
 
 
 As Technical Service Manager you will be responsible for the following tasks:
 
 
 
 <ul>
 <li>
 Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents
 </li>
 <li>
 Understand the customer business, goals, and challenges to suggest technical solutions &amp; services
 </li>
 <li>
 Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools
 </li>
 <li>
 Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
 </li>
 <li>
 Identify top issues, define &amp; execute service plan activities and orchestrate implementation of technical action items across customer landscapes
 </li>
 <li>
 Design optimal SAP configuration to maximize system performance and availability.
 </li>
 <li>
 Identify and position offerings by SAP that deliver value to the customer.
 
 
 </li>
 </ul>
 
 What Do You Need To Bring
 
 
 
 <ul>
 <li>
 Fluency in English AND Arabic is mandatory. Any other language is an advantage
 </li>
 <li>
 Minimum 10 years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
 </li>
 <li>
 Minimum 8 years of experience in a customer-facing role
 </li>
 <li>
 Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases
 </li>
 <li>
 Experience in de-escalating critical situations.Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)
 </li>
 <li>
 Hyperscalers certification (AWS, Azure, GCP) is a plus
 </li>
 <li>
 Strong customer orientation with a focus on relationship-, expectation- and de-escalation managemen
 
 
 </li>
 </ul>
 
 Meet your team
 
 
 
 ECS organization is a global organization and the regional TSM team is located across South of Europe, Middle East and Africa. We are highly diverse and positive spirited team. Next to our obsession for customer satisfaction, we value internal knowledge sharing &amp; collaboration as well as make ECS organization a little better every day. We ask for your application to be submitted in English language only.
 
 
 
 #SAPECSCareer
 
 
 
 
 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Requisition ID: 438650 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
 
 
</div>

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div> 
ABOUT THE TEAM
Technical Service Managers (TSM) is the role within SAP Enterprise Cloud Services (ECS) organization overseeing all technical and technical managed service aspects of the Customer Engagement from the point of sale throughout the entire lifecycle of customer RISE contract. They deliver fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP&rsquo;s RISE customers. This team is dedicated to customer centricity, client intimacy and support of client lifecycle management. 
We create a stable foundation for our customers&rsquo; IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAP ECS helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of this organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation. 
THE ROLE
As Technical Service Manager (TSM), we are looking for an accomplished Senior SAP Technical Consultant in delivering high-quality results consistently. As a key member of ECS, you will be contributing to SAP's Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise. 
Technical Service Manager (TSM) acts as a trusted technical &amp; Delivery advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM owns the customer landscape and advise on critical and complex landscape changes during life cycle management. TSM will work as a team with ECS internal service delivery and other roles within SAP to serve and delight our customers, by providing quality services throughout their entire lifecycle. 
This is a customer-facing role where you will be part of the ECS North America regional team. 
Following are the key tasks that this role will perform:<ul><li>Primary contact for the customer regarding technology and cloud service delivery discussions.</li><li>Run regular cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point.</li><li>Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.</li><li>Ownership &amp; detailed understanding of the customer landscape managed within ECS &amp; understand interdependencies between systems (both within ECS and beyond).</li><li>Support the Account team and the TechOps teams for execution of the service delivery plan and calendar.</li><li>Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer.</li><li>Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.</li><li>Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration.</li><li>Guide customers on all technical aspects like Business Continuity, Security &amp; Compliance, Networks, etc.</li><li>Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.</li><li>Conduct Technical &amp; operational reviews (monthly) to measure the progress against defined Cloud architecture &amp; roadmap; establish and drive resolution plans to resolve issues and problems to completion.</li><li>Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services.</li><li>Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.</li><li>Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc.</li></ul> 
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES<ul><li>Bachelor&rsquo;s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.</li><li>High proficiency in the SAP product portfolio, offerings, and industry solutions.</li><li>Strong technical project management skills &amp; customer-facing experience</li><li>Strong ability to translate between technical and non-technical audience with confidence</li><li>Strong engagement management, relationship building and de-escalation skills</li><li>Excellent presentation, communication and moderator skills</li><li>Good understanding of SAP solutions (releases, platform interdependencies, etc.)</li><li>Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.</li><li>Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP).</li><li>Willingness to undertake customer-related travel on short notice.</li></ul> 
WORK EXPERIENCE<ul><li>8+ years of experience with SAP Basis administrative duties REQUIRED.</li><li>8+ years of customer-facing SAP Technical Consulting experience.</li><li>8+ years of solution design, enterprise architecture, and or SAP implementation.</li><li>4+ years&rsquo; experience in technical project management for SAP Operations or Implementation</li><li>SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus.</li><li>Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage.</li><li>SAP HANA and S/4 HANA skills would be very helpful but not mandatory.</li><li>Cloud security including Cyber Security, Encryption, and key management knowledge is preferred.</li></ul> 
#SAPECSCareers<div>
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.</div><div> 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.</div><div></div><div> 
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP&rsquo;s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is . The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.</div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 448654 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div></div>

Senior Technical Service Manager, Global Cloud Operations, Bellevue

Dynamic equipment and control pvt Ltd 

We're Hiring | Service ManagerDynamic Equipment and Control is hiring a Deputy Manager Service for its sister concern, Dysin Automobiles Limited, at its Regional Office, Karachi.Key Responsibilities:<ul><li>Oversee all technical matters and spare parts sales for the South Region</li><li>Train &amp; mentor the technical team to ensure high-quality service</li><li>Drive spare parts sales and manage related operations efficiently</li><li>Achieve monthly sales targets consistently</li></ul>Required Experience:8&ndash;10 Years of relevant experience in the automobile industry, preferably in commercial vehicleQualification: Bachelor's or Master's degree in Automotive EngineeringWork Location: Regional Office KarachiPay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Deputy Manager Service - Karachi

We're Hiring | Service ManagerDynamic Equipment and Control is hiring a Service Manager for its sister concern, Dysin Automobiles Limited, at its Head Office, Lahore.Key Responsibilities:<ul><li>Oversee after-sales operations for all corporate &amp; commercial customers across Pakistan.</li><li>Train &amp; mentor the technical team to ensure high-quality service.</li><li>Drive spare parts sales and manage related operations effectively.</li></ul>Required Experience:8&ndash;12 Years of relevant experience in the automobile industry, preferably in commercial vehicleQualification: Bachelor's or Master's degree in Automotive EngineeringPay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Service Manager

Teradata

<div>Service Experience Manager III
Role Summary
The Service Experience Manager III (SEM III) is responsible for ensuring operational excellence and a consistently high‑quality customer experience across complex, mission‑critical Teradata environments. This role partners closely with customer executives and operational leaders to stabilize, optimize, and continuously improve analytics platforms across cloud and on‑premises deployments.
The SEM III acts as a trusted advisor, service owner, and escalation leader&mdash;driving customer satisfaction, value realization, and long‑term retention through strong service governance, data‑driven insights, and proactive risk management.
What You&rsquo;ll Be Responsible For
Customer &amp; Service Ownership
<ul><li>Own the end‑to‑end service experience for assigned enterprise customers.</li>
<li>Build trusted relationships with executive and operational stakeholders.</li>
<li>Act as the single point of accountability for service performance, SLAs, and customer outcomes.</li>
<li>Support contract renewals by clearly articulating delivered value and service performance.</li>
<li>Identify service and product expansion leads</li>
</ul>Operational Excellence &amp; Risk Management
<ul><li>Assess customer environments using ITSM and operational maturity frameworks.</li>
<li>Identify performance, stability, and adoption improvement opportunities.</li>
<li>Proactively manage operational risk, change, and configuration activities.</li>
<li>Apply industry best practices (e.g., ITIL, change and release management), with additional rigor for regulated industries.</li>
</ul>Incident &amp; Escalation Leadership
<ul><li>Lead customer onboarding into Teradata service offerings.</li>
<li>Serve as the focal point during critical incidents and escalations.</li>
<li>Coordinate cross‑functional teams (engineering, support, services) during high‑severity events.</li>
<li>Drive root cause analysis and corrective action planning after critical incidents.</li>
</ul>Customer Experience &amp; Insight
<ul><li>Monitor and improve customer satisfaction and NPS.</li>
<li>Use service data (incidents, consumption, surveys, trends) to gain a 360‑degree customer view.</li>
<li>Detect early signals of at‑risk renewals and lead mitigation plans.</li>
<li>Advocate customer needs internally to improve or shape service offerings.</li>
</ul>Service Delivery &amp; Performance Management
<ul><li>Review and communicate service metrics, SLA performance, and system health.</li>
<li>Lead value‑based service reviews and roadmap discussions.</li>
<li>Oversee coordination of Customer Support and Managed Service and consulting resources.</li>
<li>Improve forecasting and service planning through data‑driven insights.</li>
</ul>Technical &amp; AI‑Enabled Leadership
<ul><li>Provide high‑level technical guidance across cloud and on‑prem platforms.</li>
<li>Act as a technical escalation point for complex customer issues.</li>
<li>Promote and apply AI‑enabled tools for service analytics, reporting, trend detection, decision support and opportunity identification.</li>
<li>Leverage AI insights to improve operational efficiency, predict risk, and enhance customer experience.</li>
</ul>What We&rsquo;re Looking For
Experience
<ul><li>3&ndash;5+ years in enterprise technology, services, or infrastructure roles.</li>
<li>Proven experience managing large, complex customer relationships.</li>
<li>Background supporting mission‑critical enterprise platforms across cloud and on‑prem environments.</li>
<li>Experience with ITSM, operational excellence, and service governance.</li>
</ul>Skills
<ul><li>Strong executive‑level communication and stakeholder management.</li>
<li>Ability to lead through influence across multiple teams and organizations.</li>
<li>Solid understanding of enterprise infrastructure, cloud platforms, Linux, and storage.</li>
<li>Data‑driven mindset with experience interpreting service and operational metrics.</li>
</ul>AI &amp; Modern Ways of Working
<ul><li>Hands‑on experience using AI‑enabled tools for analytics, reporting, or customer insights.</li>
<li>Ability to translate AI‑generated insights into practical service and customer actions.</li>
<li>Comfort adapting to emerging AI technologies to improve productivity and decision‑making.</li>
</ul>Education
<ul><li>Bachelor&rsquo;s degree in computer science, Engineering, Business Technology, MIS, or equivalent practical experience.</li>
</ul>Language Skills
<ul><li>Strong communication and presentation abilities</li>
<li>Advanced proficiency in both English and Arabic</li>
<li>Knowledge of additional languages, such as French, is desirable</li>
</ul># LI-AB1</div>

Service Experience Manager

<div>
 
 Role Summary
 
 
 
 
 Service Experience Manager III
 
 
 
 The Service Experience Manager III (SEM III) is responsible for ensuring operational excellence and a consistently high‑quality customer experience across complex, mission‑critical Teradata environments. This role partners closely with customer executives and operational leaders to stabilize, optimize, and continuously improve analytics platforms across cloud and on‑premises deployments.
 
 
 The SEM III acts as a trusted advisor, service owner, and escalation leader&mdash;driving customer satisfaction, value realization, and long‑term retention through strong service governance, data‑driven insights, and proactive risk management.
 
 
 
 What You&rsquo;ll Be Responsible For
 
 
 
 
 Customer &amp; Service Ownership
 
 
 
 <ul>
 <li>
 Own the end‑to‑end service experience for assigned enterprise customers.
 </li>
 <li>
 Build trusted relationships with executive and operational stakeholders.
 </li>
 <li>
 Act as the single point of accountability for service performance, SLAs, and customer outcomes.
 </li>
 <li>
 Support contract renewals by clearly articulating delivered value and service performance.
 </li>
 <li>
 Identify service and product expansion leads
 
 
 </li>
 </ul>
 
 Operational Excellence &amp; Risk Management
 
 
 
 <ul>
 <li>
 Assess customer environments using ITSM and operational maturity frameworks.
 </li>
 <li>
 Identify performance, stability, and adoption improvement opportunities.
 </li>
 <li>
 Proactively manage operational risk, change, and configuration activities.
 </li>
 <li>
 Apply industry best practices (e. g. , ITIL, change and release management), with additional rigor for regulated industries.
 
 
 </li>
 </ul>
 
 Incident &amp; Escalation Leadership
 
 
 
 <ul>
 <li>
 Lead customer onboarding into Teradata service offerings.
 </li>
 <li>
 Serve as the focal point during critical incidents and escalations.
 </li>
 <li>
 Coordinate cross‑functional teams (engineering, support, services) during high‑severity events.
 </li>
 <li>
 Drive root cause analysis and corrective action planning after critical incidents.
 
 
 </li>
 </ul>
 
 Customer Experience &amp; Insight
 
 
 
 <ul>
 <li>
 Monitor and improve customer satisfaction and NPS.
 </li>
 <li>
 Use service data (incidents, consumption, surveys, trends) to gain a 360‑degree customer view.
 </li>
 <li>
 Detect early signals of at‑risk renewals and lead mitigation plans.
 </li>
 <li>
 Advocate customer needs internally to improve or shape service offerings.
 
 
 </li>
 </ul>
 
 Service Delivery &amp; Performance Management
 
 
 
 <ul>
 <li>
 Review and communicate service metrics, SLA performance, and system health.
 </li>
 <li>
 Lead value‑based service reviews and roadmap discussions.
 </li>
 <li>
 Oversee coordination of Customer Support and Managed Service and consulting resources.
 </li>
 <li>
 Improve forecasting and service planning through data‑driven insights.
 
 
 </li>
 </ul>
 
 Technical &amp; AI‑Enabled Leadership
 
 
 
 <ul>
 <li>
 Provide high‑level technical guidance across cloud and on‑prem platforms.
 </li>
 <li>
 Act as a technical escalation point for complex customer issues.
 </li>
 <li>
 Promote and apply AI‑enabled tools for service analytics, reporting, trend detection, decision support and opportunity identification.
 </li>
 <li>
 Leverage AI insights to improve operational efficiency, predict risk, and enhance customer experience.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 3&ndash;5+ years in enterprise technology, services, or infrastructure roles.
 </li>
 <li>
 Proven experience managing large, complex customer relationships.
 </li>
 <li>
 Background supporting mission‑critical enterprise platforms across cloud and on‑prem environments.
 </li>
 <li>
 Experience with ITSM, operational excellence, and service governance.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strong executive‑level communication and stakeholder management.
 </li>
 <li>
 Ability to lead through influence across multiple teams and organizations.
 </li>
 <li>
 Solid understanding of enterprise infrastructure, cloud platforms, Linux, and storage.
 </li>
 <li>
 Data‑driven mindset with experience interpreting service and operational metrics.
 
 
 </li>
 </ul>
 
 AI &amp; Modern Ways of Working
 
 
 
 <ul>
 <li>
 Hands‑on experience using AI‑enabled tools for analytics, reporting, or customer insights.
 </li>
 <li>
 Ability to translate AI‑generated insights into practical service and customer actions.
 </li>
 <li>
 Comfort adapting to emerging AI technologies to improve productivity and decision‑making.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Engineering, Business Technology, MIS, or equivalent practical experience.
 
 
 </li>
 </ul>
 Language Skills
 
 
 <ul>
 <li>
 Strong communication and presentation abilities
 </li>
 <li>
 Advanced proficiency in both English and Arabic
 </li>
 <li>
 Knowledge of additional languages, such as French, is desirable
 
 
 </li>
 </ul>
 # LI-AB1
 
 
 
 Why We Think You&rsquo;ll Love Teradata
 
 
 
 We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.
 
 
 Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. &ZeroWidthSpace; We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.
</div>

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Senior Technical Service Manager

Senior Technical Service Manager

Senior Technical Service Manager, Global Cloud Operations, Bellevue

Deputy Manager Service - Karachi

Service Manager

Service Experience Manager

Service Experience Manager