technical service representative

Transcom

We're looking for an English-speaking Tier 2 Technical Support Specialist to be the backbone of technical support for hospitality and residential properties globally.Requirements:-C1/B2 English proficiency (professional verbal and written communication skills)<ul><li>3+ years experience in Technical Customer Support.</li></ul>-Prior experience with media systems (commercial TVs, set-top-boxes, streaming media players, cable/satellite TV) and network infrastructure tools (routers,switches, firewalls, access points) is preferred.-Knowledge of video delivery platforms, Pro:Centric Server, SmartBox I, Smart Box II, EQAMs, Encoders and knowledge of CMTS, DOCSIS, Positron, RF monitoring tools and Property management system (PMS) integration and troubleshooting.-Excellent customer service and problem solving skills and the ability to learn new technology.Benefits:Best salary in the market.Transportation provided both ways all over Cairo and Giza.Medical and social insurance.Location in both New Cairo &amp; Smart Village.Endless growth opportunities.Paid training.Pay: E&pound;19,000.00 - E&pound;20,500.00 per monthWork Location: In person

Technical Customer Support Representative

Smart Meter LLC

Technical Customer Support Representative Job DescriptionJob Summary:The Technical Customer Support Representative will address and respond to customer inquiries on products and services, operational functions and troubleshooting. Will provide tier one technical support and assistance to customers via e-mail, phone and document support interactions, including details of inquiries, complaints, comments, and actions taken. In addition, the Technical Customer Support Representative will possess a basic understanding of the organization's products and services and will escalate the more complex inquiries to the tier two technical support team. Bilingual is a must. Rotating weekend Saturday shift, 10 am to 2 pm. This is a fully in-office, on-site position. Duties and Responsibilities:<ul><li>Identifies, investigates, and resolves users&rsquo; problems with deployed products.</li><li>Consults with users to determine steps and procedures taken to identify and resolve the problem.</li><li>Applies knowledge of the company products, technologies, and procedures to solve problems.</li><li>Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools or following verbal instructions.</li><li>Maintain detailed records of daily interactions with customers, reported issues, and completed solutions along with any further actions required of management or repair personnel.</li><li>Collaborates with other staff to research and resolve problems.</li><li>Collaborates with tier II support to explain errors and/or recommend modifications in programs.</li><li>Maintains knowledge of technology innovations and trends.</li><li>Performs other related duties as assigned including but not limited to; documenting/logging of device replacements and reconciling returns within our ERP system.</li></ul>Skills and experience:<ul><li>Excellent verbal and written communication skills.</li><li>Excellent interpersonal and customer service skills.</li><li>Professional and pleasant telephone manner.</li><li>Ability to explain technical issues to technical and nontechnical employees and customers.</li><li>Strong analytical and problem-solving skills.</li><li>Proficient with Microsoft Office Suite or related software.</li><li>Proficient with or the ability to quickly learn an array of computer hardware and software.</li><li>Prolonged periods sitting at a desk and working on a computer.</li><li>High school diploma and willingness to learn on-the-job, bachelor&rsquo;s degree preferred.</li><li>At least three years of experience in customer technical support highly preferred.</li></ul>Job Type: Full-timePay: $22.00 - $25.00 per hourBenefits:<ul><li>Health insurance</li></ul>Work Location: In person

Bilingual - Technical Customer Support Representative

DCS Cleaning Services

Job Title: Call Center Representative (Tele Sales)Department: Sales Reports To: Office ManagerJob SummaryWe are seeking a motivated and target-driven Call Center Representative with experience in cleaning, technical services, or facility management. The candidate will make outbound calls, generate leads, promote our services, and achieve sales targets while providing excellent customer service.Key Responsibilities<ul><li>Make outbound calls to prospective and existing clients</li><li>Explain services, pricing, and benefits clearly</li><li>Understand client requirements and recommend appropriate solutions</li><li>Achieve daily, weekly, and monthly sales targets</li><li>Maintain accurate records of calls, leads, and follow-ups in CRM</li><li>Handle client objections professionally and close sales</li><li>Coordinate with the operations team for service delivery</li><li>Provide prompt responses to client inquiries and complaints</li></ul>Requirements<ul><li>Minimum 1 year of experience in outbound calling / BPO / tele sales</li><li>Experience or working knowledge of cleaning services, technical services, or facility management</li><li>Good command of English (spoken and written)</li><li>Strong communication and persuasion skills</li><li>Target-driven with the ability to work under pressure</li><li>Basic computer skills (CRM, Excel, email)</li></ul>Salary &amp; Benefits<ul><li>AED 2,500 &ndash; 3,000 per month + incentives based on performance</li><li>Opportunity to grow within the company</li><li>Professional working environment</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthWork Location: In person

Call Center Representative

Al Fath Pro Solutions

Job Description: Customer Service RepresentativeJob Title: Customer Service Representative (CSR) Reports To: Customer Support Manager Employment Type: Full-Time / Part-TimeRole SummaryWe are looking for a compassionate and solution-oriented Customer Service Representative to join our support team. You will be the first point of contact for our customers, responsible for answering inquiries, resolving issues, and ensuring a positive experience. The ideal candidate loves helping people, thinks critically, and remains calm under pressure.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, live chat, and social media in a timely and professional manner.</li><li>Troubleshoot basic technical issues and process orders, returns, or refunds.</li><li>Identify and escalate complex issues to the appropriate department (e.g., Tier 2 Support, Billing, Logistics).</li><li>Maintain in-depth knowledge of company products, services, and policies.</li><li>Document all customer interactions accurately in the CRM (Customer Relationship Management) system.</li><li>Meet key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction (CSAT) scores.</li><li>Provide feedback to management on recurring customer issues or potential product improvements.</li></ul>QualificationsRequired (Must-Haves)<ul><li>High school diploma or equivalent (GED).</li><li>1+ year of experience in a customer-facing role (retail, hospitality, or call center).</li><li>Excellent verbal and written communication skills in [e.g., English].</li><li>Typing speed of 40+ WPM.</li><li>Basic proficiency with computers (Google Workspace / Microsoft Office).</li></ul>Preferred (Nice-to-Haves)<ul><li>Associate or Bachelor&rsquo;s degree.</li><li>Experience with CRM software (e.g., Zendesk, Salesforce, HubSpot, Intercom).</li></ul>Pay: QAR60,000.00 - QAR72,000.00 per yearWork Location: In person

Customer Service Representative

IVCi, LLC

<div>Position Description:
<div>Audio Visual Technical Support Representative</div><div></div><div> 
IVCI is a leader in the Unified Communications, Collaboration and Audio Visual Integration industries. We provide solutions to corporate, educational, and government markets across the US and the world. Our services aim at achieving client goals by focusing on the desired end user experience. As a leader in the industry, we constantly adapt to new technologies and are looking for qualified individuals to join our growing team to support our efforts.</div><div> 
</div><div>
JOB SUMMARY
</div><div>The primary focus of the Technical Support Representative is to provide in-depth technical troubleshooting for escalated problem tickets and quick problem resolution. This individual will be part of a technical support team with a strong focus on customer service. In this role you will be responsible for troubleshooting all incidents reported to the IVCi Support Center including but not limited to the IVCi Managed Video Network, Deployed A/V and Video Conferencing equipment, Web video applications, and occasionally customer networks.</div><div> 
</div><div>
ROLE AND RESPONSIBILITIES
</div><ul><li>Responsible for troubleshooting of technical issues that are presented to you.
</li><li>Responsible for the accurate logging of all activities related to customer issues. This includes keeping problem tickets accurate with current status.
</li><li>Required to coordinate complex problems to resolution by utilizing various resources such as vendors; manufacturers; internal technicians and documentation.
</li><li>Responsible for the timely closure of all problems assigned.
</li><li>Systematic remote troubleshooting utilizing resources to expedite isolation of root cause and determine the proper fix
</li><li>Excellent Customer Service Skills must be displayed in all client interactions.
</li><li>Process customer repair requests by coordinating with vendors and manufacturers. (RMA&rsquo;s)
</li><li>Required to maintain documentation that assists the technical support group. This will include maintenance of troubleshooting scripts as well as general documentation.
</li><li>Coordination of resources for technical dispatches including Programming, Engineering and 3rd party manufacturer support
</li><li>Maintain an accurate customer asset database
</li><li>Perform video test calls with clients as requested.
</li><li>Provide Customer/ IVCi Training and Support as required</li></ul><div> 
</div><div>
REQUIRED SKILLS, BEHAVIORS, AND QUALIFICATIONS
</div><ul><li>Teamwork and cooperation
</li><li>Must be willing to openly accept new tasks
</li><li>Flexibility and ability to multitask
</li><li>Holiday shifts occasionally required
</li><li>Other duties up to and including, but not limited to, occasional backfilling of roles, vacation coverage, project work, off-hours work as needed and required.</li></ul><div> 
</div><div>
PREFERRED SKILLS, BEHAVIORS, AND QUALIFICATIONS
</div><ul><li>Must be flexible and professional at all times even under pressure
</li><li>Good interpersonal skills as communication will be required
</li><li>CTS Certification with a strong understanding of Audio-Video essentials
</li><li>Cisco Certifications such as CCNP or CCNA
</li><li>HP/Poly Partner Certification or PCVE certification or Equivalent.
</li><li>Experience with Webex, Zoom, Teams and other conferencing applications.
</li><li>Knowledge of Active Directory and CUCM
</li><li>Experience with One Beyond Camera systems</li></ul><div> 
</div><div>
IVCi is an Equal Employment Opportunity Employer. We encourage veterans, seasoned professionals, and those returning to the workforce from unemployment or planned breaks to apply.</div></div><div></div>

A/V Technical Support Representative (Onsite - Hauppauge, NY)

Wadi El-Neel International for Importing & Trading

Medical Devices Sales RepresentativeWadi El-Neel International is hiring a Medical Devices Sales Representative to join our growing team in Cairo &amp; Giza.⸻Job Focus:* Selling and promoting medical devices &amp; equipment * Working with hospitals, labs, and clinics * Conducting product demonstrations and technical presentations * Following long-term sales cycles and tenders⸻We offer:* Starting salary 10,000 EGP * Commission on sales * Training on medical devices and technical knowledge * Career growth in the medical devices industry⸻Requirements:* Pharmacy / Medicine / Science / Veterinary / Dentistry / Biomedical Engineering * Interest in medical devices (no pharma sales only mindset) * Strong communication skills * Willing to work in a technical sales environment * Cairo / Giza residents⸻Apply: info@wadico.org Subject: Medical Devices Sales RepresentativeJob Type: Full-timePay: From E&pound;10,000.00 per monthWork Location: In person

Medical Devices Sales Representative

Electruonz Plus Trading WLL

Job Title: Showroom Sales Representative &ndash; Electrical, Control &amp; Instrumentation Location: Doha, Qatar Experience Required: 2 &ndash; 5 years (Qatar/GCC experience preferred) Industry: Trading &ndash; Electrical / Automation / Instrumentation Employment Type: Full-timeAbout the Role:We are a leading trading company in Qatar specializing in Electrical products, Industrial Control systems, and Process Instrumentation. We are looking for a technically savvy Showroom Sales Representative to manage our showroom floor. You will bridge the gap between walk-in clients (contractors, MEP engineers, plant technicians) and our high-value inventory of switches, sensors, PLCs, cables, and measuring tools.Key Responsibilities:Sales &amp; Customer Service:<ul><li>Greet and assist walk-in customers (electricians, maintenance supervisors, procurement officers) with technical queries.</li><li>Understand client project requirements and recommend appropriate electrical components (MCBs, MCCBs, Contactors) and instrumentation gear (Pressure Transmitters, Temperature Controllers, Flow Meters).</li><li>Achieve monthly sales targets and gross profit margins for the showroom counter.</li><li>Prepare accurate quotations and follow up on pending sales leads.</li></ul>Showroom Operations:<ul><li>Ensure the showroom is merchandised according to brand standards (Siemens, ABB, Honeywell, Yokogawa, or similar local brands).</li><li>Manage stock levels for fast-moving items and coordinate with the warehouse for restocking.</li><li>Handle cash/credit transactions and process invoices via the ERP system.</li></ul>Technical Support:<ul><li>Provide basic technical troubleshooting for control &amp; instrumentation products (e.g., wiring of relays, setting up timers, basic PLC I/O questions).</li><li>Cross-sell complementary products (e.g., suggesting proper glands and cables for an instrument).</li></ul>Qualifications &amp; Skills:<ul><li>Experience: 2 to 5 years of retail or counter sales experience in Electrical, Control, or Instrumentation trading in Qatar or GCC.</li><li>Technical Knowledge: Must be able to identify products by part numbers (e.g., Siemens LOGO!, ABB ACS drives, Rosemount transmitters, Schneider Electric).</li><li>Software: Basic knowledge of ERP systems (SAP/Odoo/Tally) and MS Excel.</li><li>Soft Skills: Excellent communication in English (Arabic is a huge plus), negotiation skills, and a customer-first attitude.</li></ul>Job Type: PermanentPay: QAR1,800.00 - QAR2,500.00 per monthWork Location: In person

Showroom Sales Representative

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