technical service representative

Altrix Global

<p><b>We&rsquo;re Hiring: English-Speaking Technical Service Representative (Remote | U.S. Hours)</b></p><p>Are you fluent in English with a strong tech background and looking to work with international clients? This could be your next big opportunity.</p><p><b>About Us</b></p><p>We are a growing IT staffing company connecting top software engineering talent with U.S.-based clients. Our focus is on delivering high-quality developers and fast hiring solutions to companies in need of technical expertise.</p><p><b>What You&rsquo;ll Do</b></p><ul><li>Represent a <b>U.S.-based developer profile</b> in client interactions</li><li>Attend technical interviews and meetings with clients</li><li>Communicate confidently and professionally in English</li></ul><p>Either:</p><ul><li>Work directly on development projects, OR</li><li>Manage communication while delegating technical tasks to developers</li></ul><p><b>What We&rsquo;re Looking For</b></p><p><b>English Proficiency (Critical)</b></p><ul><li>Native or near-native English (US/UK standard)</li><li>Strong grammar, vocabulary, and clear pronunciation</li><li>Neutral or US/UK-style accent preferred</li></ul><p><b>Technical Background</b></p><ul><li>Experience with <b>React</b> and <b>Python</b> is a plus</li><li>Minimum <b>3+ years in IT industry</b></li><li>Ability to handle technical discussions using available support tools (AI tools allowed during interviews)</li></ul><p><b>Availability</b></p><ul><li>Must be available during <b>U.S. working hours</b></li><li>Flexibility to join meetings on short notice (preferred)</li></ul><p><b>Important Note</b></p><p>This role may require you to attend interviews using a <b>different (U.S.-based) professional profile</b>. Please apply only if you are comfortable with this setup.</p><p><b>Compensation</b></p><ul><li>Competitive and performance-based</li><li>Varies depending on:</li><li>Project involvement (active work vs. meetings only)</li><li>Number of projects handled</li><li>Higher earning potential due to U.S. profile representation</li></ul><p><b>Why Join Us?</b></p><ul><li>Work with international clients</li><li>Flexible remote setup</li><li>Opportunity to manage multiple projects</li><li>Grow in both technical and communication skills</li></ul><p><b>Interested? Apply now and take your career global!</b></p><p>Job Types: Full-time, Part-time</p><p>Pay: BD755.000 - BD1,800.000 per month</p><p>Work Location: Remote</p>

Technical Service Representative

<p><b>We&rsquo;re Hiring: English-Speaking Technical Service Representative (Remote | U.S. Hours)</b></p><p>Are you fluent in English with a strong tech background and looking to work with international clients? This could be your next big opportunity.</p><p><b>About Us</b></p><p>We are a growing IT staffing company connecting top software engineering talent with U.S.-based clients. Our focus is on delivering high-quality developers and fast hiring solutions to companies in need of technical expertise.</p><p><b>What You&rsquo;ll Do</b></p><ul><li>Represent a <b>U.S.-based developer profile</b> in client interactions</li><li>Attend technical interviews and meetings with clients</li><li>Communicate confidently and professionally in English</li></ul><p>Either:</p><ul><li>Work directly on development projects, OR</li><li>Manage communication while delegating technical tasks to developers</li></ul><p><b>What We&rsquo;re Looking For</b></p><p><b>English Proficiency (Critical)</b></p><ul><li>Native or near-native English (US/UK standard)</li><li>Strong grammar, vocabulary, and clear pronunciation</li><li>Neutral or US/UK-style accent preferred</li></ul><p><b>Technical Background</b></p><ul><li>Experience with <b>React</b> and <b>Python</b> is a plus</li><li>Minimum <b>3+ years in IT industry</b></li><li>Ability to handle technical discussions using available support tools (AI tools allowed during interviews)</li></ul><p><b>Availability</b></p><ul><li>Must be available during <b>U.S. working hours</b></li><li>Flexibility to join meetings on short notice (preferred)</li></ul><p><b>Important Note</b></p><p>This role may require you to attend interviews using a <b>different (U.S.-based) professional profile</b>. Please apply only if you are comfortable with this setup.</p><p><b>Compensation</b></p><ul><li>Competitive and performance-based</li><li>Varies depending on:</li><li>Project involvement (active work vs. meetings only)</li><li>Number of projects handled</li><li>Higher earning potential due to U.S. profile representation</li></ul><p><b>Why Join Us?</b></p><ul><li>Work with international clients</li><li>Flexible remote setup</li><li>Opportunity to manage multiple projects</li><li>Grow in both technical and communication skills</li></ul><p><b>Interested? Apply now and take your career global!</b></p><p>Job Types: Full-time, Part-time</p><p>Pay: 88,000.00TRY - 220,000.00TRY per month</p><p>Expected hours: 20.0 &ndash; 40.0 per week</p><p>Work Location: Remote</p>

Sealed Air

<div><p>Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance &ndash; a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. To learn more, visit www.sealedair.com.</p><div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p>
A Packaging Machinery Technical Service Support Representative helps remotely diagnose and resolve technical issues with all Sealed Air Protective machinery and products, which include Autobag, InstaPak, Inflatable, Paper, B+, and Shanklin. Technical Support Representatives are also key to supporting our Field Service Team, aiding with triage, parts recommendations, and increasing first-time fix rates. Armed with a high degree of product and service knowledge, the Technical Support Representative provides customer support, technical assistance, and application support to customers in a fast-paced and energetic environment. This role will be responsible for providing timely information and reporting on customer concerns, competitive intelligence, and other relevant data, as required, to ensure a high level of internal and external customer satisfaction. The Technical Support Representative role will work closely with the Engineering team, Technical Support Leadership, the Field Service team, and the Sales team to provide support expertise as needed. This role requires additional training and knowledge, which will be acquired through ongoing involvement in engineering projects, technical publication revisions, equipment service training, product training, manufacturing cell training, peer-to-peer shadowing, and completing customer field service calls with our Technical Service Representatives.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilites</b></h2></div><div><ul><li>
Provide clear, concise communications to all customers (internal and external) to address technical needs with practical solutions to concerns. Resolve complex technical issues by applying technical knowledge of equipment and materials, using all available technical documentation and resources.</li><li>
Act as the customer advocate by taking ownership of customer concerns, identifying the root cause, and driving the necessary corrective actions. Facilitate cross-functional participation to deliver both short-term and long-term solutions to internal or external customers.</li><li>
Provide immediate feedback to Technical Support Leadership on any recurring concerns related to product line performance. Enter all daily customer engagement data into the relevant databases quickly to ensure that all customer feedback, product line issues, and inquiries are documented for trend analysis and updating customer history.</li><li>
Serve as a Technical Services Support representative to the Engineering Team, assisting with New Product Development and systemic support issues.</li><li>
Support and represent the Technical Services teams by participating in various special projects as they arise and serving as the main point of communication about these projects to the Field Service and Sales teams.</li><li>
Collaborate with and support Technical Service Training as needed.</li><li>
Ownership and responsibility for field-reported issues, driving resolution, and communication between engineering and the end customer.</li><li>
Update and verify the accuracy of the Technical Services Knowledge Base.</li><li>
Create reference materials like user manuals, operation instructions, service reference documents, noting changes to systems and software.</li><li>
Maintain all demo room/lab machinery and materials as needed.</li><li>
Ability to work well both independently and in a team. Effectively communicate and present ideas to peers, suppliers, and customers, including delivering technical presentations to clients and leadership. Show sensitivity to factors that could impact manufacturing or business outcomes.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
An associate degree or technical school degree is required. 3-5 years of experience in fields such as Field Service, Remote Technical Support, Maintenance Technician, Electro-mechanical, Mechatronics Technologist, Final Assembly and Test, or Test Engineering is acceptable instead of a degree.</li><li>
Knowledge of fully automated and semi-automated integrated machinery operations.</li><li>
Intermediate electrical knowledge. Able to read and interpret schematics to troubleshoot complex issues. Familiar with AC/DC components, PLCs, control interfaces, HMIs, and testing equipment used in troubleshooting. Comfortable operating and learning typical applications, programming, and communication tools.</li><li>
Proficient in computer software and PC skills.</li><li>
Intermediate mechanical knowledge. Able to read assembly and pneumatic drawings to troubleshoot complex issues. Knowledge of electromechanical and material handling systems is a plus.</li><li>
Technical and mechanical skills to repair machinery remotely.</li><li>
Ability to work flexibly while rapidly adapting to new technologies.</li><li>
Strong communication skills, both verbal and written. Strong and flexible team player. Excellent analytical, interpersonal, and communication abilities to explain complex technical issues clearly.</li><li>
Ability to represent the Company professionally and effectively, including strong customer service skills.</li><li>
Capable of working under pressure and de-escalating tense situations.</li><li>
Customer service skills: Strong communication, problem-solving, patience, empathy, and managing user expectations.</li><li>
High proficiency in Microsoft Windows products (Word, Excel, PowerPoint, Teams), FSM/CRM systems (Salesforce ServiceMax a plus), ERP systems (SAP and Visual knowledge preferred), call center software (Cisco Finesse preferred), and remote monitoring software.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Pay Rate</b></h2></div><div><p>
Remote: No</p><p>
Pay: Up to $30.00 per hour</p><p>
The range disclosed complies with applicable state and local pay transparency laws. Offers within this range will be determined by considering relevant factors including education, experience, and internal alignment. This position may also be eligible for annual performance bonuses and other incentive programs. Sealed Air offers a competitive benefits package that includes health, dental, vision, 401(k), paid time off, and other benefits designed to promote well-being.</p></div></div></div><p>
Requisition id: 52974</p><p>
Relocation: No
</p><p>Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.</p><ul><li>Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.</li></ul><p>
LINK1 MON1</p></div><p></p>

Packaging Machinery Technical Service Support Representative, Ayer, MA

Kirk-Rudy, Inc.

<p><b>Job Title: Technical Service Representative (TSR)</b></p><p><b>Company:</b> Kirk-Rudy, Inc.</p><p><b>Location:</b> Woodstock, GA</p><p><b>Reporting to:</b> Service Manager</p><p><b>About Kirk-Rudy, Inc.</b></p><p>Kirk-Rudy, Inc. is a leading provider of innovative solutions in the field of mail and packaging automation. With a rich history spanning over 5 decades of experience, Kirk-Rudy has established itself as a trusted name in the industry, delivering cutting-edge.</p><p><b>Technical Service Representative (TSR)</b></p><p><b>Position Overview</b></p><p>The Technical Service Representative is responsible for providing phone, online, and in-person technical support for all Kirk Rudy systems and related equipment.</p><p>This role serves as the primary source of mechanical, technical, and software support in the field as well as in-house, via telephone, online, or email, establishing communication and directing information as needed to reach positive maintenance/repair solutions for our clients. The TSR must engage with customers providing troubleshooting assistance, part number identification, and overall support as needed.</p><p>This is a fast-paced, customer-facing position requiring strong technical aptitude and problem-solving skills.</p><p><b>Key Responsibilities</b></p><p><b>Technical Support</b></p><ul><li>Provide remote troubleshooting support for all KR systems and related equipment.</li><li>Maintain/Support mechanical, electrical, and software/networking issues across bases, feeders, and integrated systems.</li><li>Diagnose issues efficiently and guide customers through corrective actions.</li><li>Escalate complex technical issues to senior service personnel when necessary.</li></ul><p><b>Case Management</b></p><ul><li>Handle daily service calls as needed.</li><li>Document all service interactions accurately within the service portal or CRM system.</li><li>Prioritize support requests based on urgency and customer impact.</li><li>Travel to customer sites is required from time to time to perform repairs, maintenance, and equipment installations as needed by our customers.</li></ul><p><b>Documentation &amp; Administrative Duties</b></p><ul><li>Maintain and distribute service bulletins to ensure all internal and external customers have the latest technical and procedural updates.</li><li>Following the guidance of the Service Manager, write up and/or update SOP documentation as needed using KR documentation standards and guidelines to ensure accuracy and consistency.</li><li>For marketing/training purposes, create videos and written materials to post in the KR website and other media venues as needed following the direction of the Service Manager.</li><li>Assist in machinery preparation for trade shows and Factory Acceptance Tests (FATs) as needed.</li></ul><p><b>Parts &amp; Product Support</b></p><ul><li>Assist customers with accurate part number identification.</li><li>Provide information on parts&rsquo; availability and coordinate with internal teams as needed.</li><li>Support warranty-related inquiries.</li></ul><p><b>Customer Communication</b></p><ul><li>Maintain clear, professional, and timely communication with internal/external customers and dealers.</li><li>Provide follow-up to ensure issue resolution and customer satisfaction.</li><li>Represent the company with a solutions-focused, service-oriented approach.</li></ul><p><b>Qualifications</b></p><ul><li>2&ndash;3 years of experience in a technical/mechanical environment (repairs or manufacturing), customer service, or related field.</li><li>Strong troubleshooting/problem-solving skills.</li><li>Working knowledge of software systems and basic networking concepts.</li><li>Ability to read and interpret technical documentation.</li><li>Excellent communication and customer service skills.</li><li>Strong organizational and multitasking abilities in a high-volume call environment.</li><li>Working knowledge of MS Office Suite</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience supporting industrial equipment or automation systems.</li><li>Familiarity with CRM or service ticketing systems.</li><li>Proficiency in Spanish or other languages would be a plus</li><li>Sales/ Customer Service experience</li></ul><p><b>What Success Looks Like</b></p><ul><li>Fast and accurate issue diagnosis.</li><li>High customer satisfaction and professional communication.</li><li>Effective management of high call volumes<b>.</b></li><li>Strong collaboration with service and engineering teams.</li></ul><p><b>Kirk-Rudy Offers:</b></p><ul><li>Competitive salary and comprehensive benefits package.</li><li>A leadership role within a dynamic, innovative environment that values forward-thinking and problem-solving.</li><li>Opportunities for personal and professional growth.</li><li>The chance to work at the forefront of automation technology with a company that is a leader in its industry and committed to the latest technologies and highest standards.</li></ul><p>Work Location: In person</p>

Service Technician

Zoetis

<div><div>Diagnostics Technical Support Representative</div><div></div><div>
Summary:</div><div>
The Diagnostics Technical Support Representative supports end users, field representatives, and distribution partners by resolving issues across a portfolio of animal health diagnostic products. This includes guidance on product operation, applications, configuration, connectivity, and system integration, as well as product-specific troubleshooting for more complex concerns.</div><div>
The Diagnostics Technical Support Representative participates in all phases of the support process, including handling inbound calls, documenting complaints, driving issue resolution and process improvements. This role requires strong technical expertise and customer service skills to ensure optimal performance and a consistently positive customer experience across veterinary clinics, laboratory research, and academic settings.</div><div></div><div>
Duties</div><ul><li>
Respond promptly and accurately to high volumes of technical support requests through multiple support channels.</li><li>
Diagnose and resolve issues related to product performance, applications, areas of connectivity, and operations. Utilize support tools including but not limited to: back offices, command center, chemistry translator, virtual share, remote in to identify error trends and isolate root cause of issues.</li><li>
Support customers, field force, distributors, and strategic partners by answering technical inquiries, addressing performance issues, and providing application, connectivity, and operations training.</li><li>
Collaborate with Supervisors, Senior Agent, Level 1 Support, Level 2 Support, Level 3 Support, Product Management, Repair, Engineering, Product Support, Quality, VMRD, Field Sales, Field Tech Services, Customer Service, Training team, and VMIPS to deliver seamless support.</li><li>
Document all interactions and resolutions accurately and promptly in the Customer Relationship Management system. Manage the end to end case handling and case management including case processing for reporting to regulatory authorities. Adhere to case management guidelines to ensure key performance indicators and service levels are met.</li><li>
Exercise judgement and autonomy when handling customer dissatisfaction complaint. Review available account information and data to address and resolve customers concerns. Leverage available Tech Support policies or procedures to address customer concerns. Handle escalations through defined pathways as needed. Consult and communicate to internal teams as need to ensure customer retention.</li><li>
Initiate product returns (replacement, investigation, repair) within the Customer Relationship Management system.</li><li>
Process orders to enable troubleshooting, replace defective products, and provide customer accommodations.</li><li>
Maintain up-to-date expertise on diagnostic product lines, troubleshooting methods, policies and procedures.</li><li>
Adhere to Zoetis policies, procedures, and objectives.</li><li>
Participate in special projects and assignments as needed.</li></ul><div></div><div>
Education and Experience:</div><div>
An equivalent combination of education, training, and experience will be considered.</div><ul><li>
Associates degree in related technical field or Vet Tech degree preferred; equivalent experience considered in lieu of degree</li></ul><ul><li>
3+ years of experience (Customer Support, Technical Support, Veterinary Technology, IT Support) with at least 1 year of Technical Support experience</li><li>
Point of care diagnostic experience preferred</li><li>
Experience with CRM systems, ERP systems and contact center telephone systems highly preferred</li><li>
Bilingual considered a plus</li></ul><div></div><div>
Technical Skills Requirements</div><ul><li>
Working knowledge of Microsoft Office Suite (Access, Excel, Word, Outlook) and web-based mail systems.</li><li>
Proficient in CRM systems, ERP systems, and contact center telephone systems</li><li>
Excellent telephone etiquette and communication skills</li><li>
Familiarity with veterinary practice management systems and basic PC hardware/software troubleshooting</li><li>
Ability to clearly and persuasively communicate in both positive and challenging situations; actively listens and provides clarification</li><li>
Written Communication: Writes clearly and informatively; able to interpret written information effectively.</li><li>
Problem Solving: Identifies and resolves issues promptly using sound judgment</li><li>
Dependability: Follows instructions, responds to management direction, and takes responsibility for actions.</li><li>
Planning and Organizing: Prioritizes and plans work efficiently; sets realistic goals and objectives</li><li>
Ethics: Demonstrates integrity, respect, and teamwork</li><li>
Adaptability: Adjusts to changes in the work environment</li><li>
Mental Toughness: Maintains composure in difficult situations</li></ul><div></div><div>
Physical Position Requirements</div><ul><li>
May be required to lift up to 30 pounds.</li><li>
Ability to regularly to talk and type required.</li><li>
Ability to sit and stand for extended periods of time required.</li><li>
Some travel required (&lt;5%)</li></ul><div></div><div>
The US base salary range for this full-time position is $23.00/hr - $39.00/hr. Our salary ranges are</div><div>
determined by role, level, and location. The range displayed on each job posting reflects the base pay target range</div><div>
for new hire salaries for the position. Within the range, individual pay is determined by work location and additional</div><div>
factors, including job-related skills, experience, and relevant education or training.</div><div></div><div><br>
In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional</div><div>
and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning</div><div>
on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.</div><div></div><div><br>
Visit <div>zoetisbenefits.com</div> to learn more.</div><br>
<div></div>
Full time<br>
<div></div>
Regular<br>
<div></div>
Colleague<div></div><div><br>
Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.</div><div></div><div>
Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.</div><div></div><div><i><br>
Notice: </i><i>Zoetis Recruiters will contact candidates via email from an address ending in </i><i>@zoetis.com</i><i> and may also initially connect with candidates through </i><i>LinkedIn</i><i>, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from </i><i>@zoetis.com</i><i>, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.</i></div><br>
<div></div>
Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of &ldquo;@zoetis.com&rdquo;. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.</div><div></div>

Diagnostics Technical Support Representative

Glass Doctor

<p><b>Job Summary</b><br/>We are seeking a dynamic and energetic Customer Service Representative/Technician to join our team! In this role, you will be the first point of contact for our valued clients, providing exceptional support and technical assistance. Your enthusiasm and communication skills will help build strong relationships, resolve inquiries efficiently, and ensure customer satisfaction. This position offers an exciting opportunity to combine customer service excellence with light duty glass technician services, all while working in a fast-paced, supportive environment.</p><p><b>Duties</b></p><ul><li>Engage with customers via phone, email, and chat to address inquiries, troubleshoot issues, and provide product or service information with professionalism and enthusiasm</li><li>Perform data entry accurately into company systems to document interactions, service requests, and resolutions</li><li>Handle cash transactions and process payments securely when necessary</li><li>Conduct outbound calls to follow up on service requests or promote additional products and services that meet client needs</li><li>Maintain excellent phone etiquette and communication skills to ensure positive customer experiences</li><li>Collaborate with team members to share insights, improve processes, and enhance overall customer support quality</li><li>Assist in the shop with automotive glass repair and/or replacement, cut flat glass for frames and other projects</li><li>Keeping a steady workflow by tidying up the shop and office space as needed</li></ul><p><b>Qualifications</b></p><ul><li>Previous experience in call center environments or customer support roles is highly desirable</li><li>Excellent communication skills&mdash;both verbal and written&mdash;with active listening capabilities</li><li>Proficiency in general computer skills for data entry and troubleshooting</li><li>Demonstrated ability to handle multiple tasks efficiently while maintaining attention to detail and accuracy in typing and data entry</li><li>Strong knowledge of automotive skills or construction skills are a plus</li><li>A valid driver's license is a must with no major infractions in the past 5 years</li></ul><p><b>Benefits</b></p><ul><li>Individual health, vision, &amp; dental plans</li><li>Paid time off</li><li>Paid holidays</li></ul><p><b>This position includes on the job training!</b></p><p>Are you self-motivated, thrive in fast moving environments, and able to manage time to effectively meet deadlines? We are always looking for people with the right skills to be a part of our team. With proven communication skills, are eager to learn from trained professionals and take the next step in your career.</p><p><b>*Opportunity for raise after 90 days of employment upon review of skills achieved</b></p><p>Pay: $20.00 - $23.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Customer Service Representative/Technician

Milwaukee Tool

<div>Technical Service Advisor<div>
Job Description:</div><div></div><div><div><div>
 Come be DISRUPTIVE with us! At Milwaukee Tool, our most valued resource is our dedicated team of employees - employees who work with a passion to be the best and an unparalleled pride in their work and in the Milwaukee brand. We know that the only way to sustain growth and success is to value the growth and success of each person within the organization that's why we invest in an individual's growth and development from day one.</div></div><div></div><div><div><br>
All our teams touch every step of the process, which is why our engineering teams are some of the key contributors to our continuous innovations. The fast-paced, agile environment continuously delivers disruptive technologies by providing every team with the resources needed to excel and working directly with end users to understand how to deliver heavy-duty products with high performance. We create best-in-class products by leveraging advanced analysis tools, extensive testing regimes, state-of-the-art manufacturing processes, and cross-functional agility.</div></div><div></div><div><div><br>
As a member of Milwaukee's End User Care Team, the Technical Service Advisor provides customer service, troubleshooting and technical support for our full range of products and services.</div></div><div></div><div><div><br>
As a Milwaukee Technical Service Advisor, you will:</div></div><div><ul><li><div>
Join a team of associates motivated to deliver positive end user support experiences</div></li></ul></div><div><ul><li><div>
Provide exceptional customer support that increases loyalty and creates Milwaukee brand advocates</div></li></ul></div><div><ul><li><div>
Identify and implement tools &amp; processes to drive support improvements</div></li></ul></div><div></div><div><div><br>
Duties and Responsibilities:</div></div><div><ul><li><div>
Providing phone, email and written support for Milwaukee products and services.</div></li></ul></div><div><ul><li><div>
Developing reference tools and training in support of new product launches</div></li></ul></div><div><ul><li><div>
Contributing to Milwaukee's internal knowledgebase and external-facing service &amp; support tools</div></li></ul></div><div><ul><li><div>
Developing &amp; maintaining product, service and procedural reference files in a shared, digital library</div></li></ul></div><div><ul><li><div>
Supporting inquiries relative to product applications, complaints, warranty, service adjustments, quotations, literature requests, etc.</div></li></ul></div><div><ul><li><div>
Coordinating no charge replacements, factory servicing or other adjustments to drive customer satisfaction and retention</div></li></ul></div><div><ul><li><div>
Engaging appropriate personnel to address engineering application requirements and liability concerns</div></li></ul></div></div><div><div><ul><li><div>
Communicating concerns on defective parts, workmanship or design discrepancies to the appropriate Product Teams and/or Quality Engineering staff</div></li></ul></div><div><ul><li><div>
Reporting on field difficulties in servicing or troubleshooting of products; Issue Field Product Reports to Quality Engineering on frequent or unique product failure/defects</div></li></ul></div><div><ul><li><div>
Working with Milwaukee Customer Care, Service, Sales, Marketing, Engineering &amp; Quality teams as required to resolve customer inquiries and drive improvements</div></li></ul></div><div></div><div><div><br>
Education and Experience Requirements</div></div><div><ul><li><div>
A great communicator that is focused on delivering a world-class customer care experience</div></li></ul></div><div><ul><li><div>
Excellent problem-solving skills with strong technical and mechanical aptitude</div></li></ul></div><div><ul><li><div>
Experience in providing mobile and software technical support and troubleshooting</div></li></ul></div><div><ul><li><div>
Knowledge of power tools, how they work, what they're used for and how to troubleshoot &amp; service</div></li></ul></div><div><ul><li><div>
Capability to utilize CAD drawings and Service Price Lists to resolve customer inquiries</div></li></ul></div><div><ul><li><div>
An ability to listen to customers, interpret their needs, and provide required support</div></li></ul></div><div><ul><li><div>
Excellent time management, multi-tasking and organizational skills</div></li></ul></div><div><ul><li><div>
Exceptional service &amp; support quality in a fast-paced environment</div></li></ul></div><div><ul><li><div>
Ability to use a variety of software tools to research, reference and resolve inquiries</div></li></ul></div><div><ul><li><div>
3+ years of experience in Customer Service, Technical Support or related field</div></li></ul></div><div><ul><li><div>
High school diploma or equivalent education</div></li></ul></div><div><ul><li><div>
Fluent in English (proficiency in Spanish desired)</div></li></ul></div><div><ul><li><div>
Ability to travel up to 10% using the quickest and most cost-effective mode of transportation (Flight, Bus, Train, &amp; etc.)</div></li></ul></div></div><div></div><div><i>
Milwaukee Tool is an equal opportunity employer.</i></div></div>

Technical Service Advisor

Search 10000+ Technical service representative jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 technical service representative jobs Near Me

Technical Service Representative

Technical Service Representative

Packaging Machinery Technical Service Support Representative, Ayer, MA

Service Technician

Diagnostics Technical Support Representative

Customer Service Representative/Technician

Technical Service Advisor