technical service representative

POLYNT

<div><p><b>Sr. Chemist/Technical Service representative -</b> is a key position within our R&amp;D department serves as a cornerstone for both technical innovation and customer collaboration. The role is designed to provide our clients with comprehensive support and expert guidance in the formulation of solvent-based and water-based paints.</p>
<p><b>
About Polynt Composites USA:</b></p>
<p>
Polynt Composites USA is a global leader in the manufacturing of composites, coatings, and chemical intermediates, serving key industries such as industrial, transportation, construction, marine, medical, and consumer goods.</p>
<p><b>
About the job:</b></p>
<ul>
<li>The Senior Technical Service Chemist will interface with customers, sales, application testing, procurement, and product development.</li>
<li>Provide technical support to existing and prospective customers regarding Polynt resins for coatings.</li>
<li>Troubleshoot and provide solutions to customers who are experiencing issues with using Polynt resins in their paint formulation.</li>
<li>Provide performance data in support of product promotions to customers and educate the coatings industry regarding new product introductions.</li>
<li>Develop a thorough understanding of customer needs and recommend future development projects to meet their needs.</li>
<li>Integral member of the product developmental team ensuring customer needs are understood and communicated.</li>
<li>Generation of technical reports, invention disclosures, presentations, and product literature.</li>
<li>Up to 25% travel to support customers is possible.</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>BS in chemistry with a minimum of 7 plus years of solvent-based and water-based paint formulation experience.</li>
<li>Knowledge of paint formulation techniques covering multiple coatings application areas including both architectural and industrial markets.</li>
<li>Familiar with various equipment and techniques for applying coatings.</li>
<li>Experience as a paint formulator at coatings / paint manufacturer is required.</li>
<li>Proven track record with commercializing new products.</li>
<li>Strong customer interaction skills.</li>
<li>Proven record of innovative thinking and technical accomplishments.</li>
<li>Root cause analysis and corrective action techniques are a plus.</li>
<li>Excellent oral and written communication skills and the ability to work in a team environment.Efficient in Excel, Word, and PowerPoint</li>
</ul>
<p><b>Location:</b></p>
<p>
Carpentersville, IL. On-site position with up to 25% travel.</p>
<p><b>
Work Environment Considerations</b></p>
<p>
This job is not appropriate for individuals with chemical sensitivity. Employees who display sensitivity to the chemicals present at the site despite using standard required safety measures may be subject to reassignment or termination of employment.</p><br>
<p></p>
<p><b>
Why You&rsquo;ll Love Working Here</b></p>
<p>
Polynt fosters a culture of innovation, teamwork, and professional growth. Employees have diverse opportunities for career progression and development in a global environment that covers multiple sectors and application areas. If you are a resourceful and innovative individual who thrives in a dynamic, fast-paced environment, we want to hear from you.</p><br>
<p></p>
<p><b>
Why Join Us?</b></p>
<p>
At Polynt, we believe our employees are our greatest asset. We offer a stable, growth-driven work environment with competitive pay and a comprehensive benefits package, including:</p>
<ul>
<li>100-125K annualy plus bonus potential based on company performance</li>
<li>Paid Time Off (PTO) and Sick Leave</li>
<li>401(k) with Company Match and Profit Sharing</li>
<li>Comprehensive Medical, Dental, and Vision Insurance (PPO, HSA, FSA)</li>
<li>Company-Paid Life Insurance and Short-Term Disability</li>
<li>Long-Term Disability Insurance</li>
<li>Employee Assistance Program (EAP)</li>
<li>Paid Holidays</li>
<li>Tuition Reimbursement Program</li>
</ul>
<p><b>Equal Opportunity Employer</b></p>
<p>
Polynt Composites USA is an Equal Opportunity Employer (EOE). We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under federal, state, or local laws.</p></div>

Sr. Chemist

Nudura Insulated Concrete Forms

Tremco Construction Products Group brings together Tremco CPG Inc. s Commercial Sealants &amp; Waterproofing and Roofing &amp; Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&amp;D/technology sites, and employ more than 2,700 people across North America.General Purpose Of The JobThe Field Technical Representative for Facades ensures proper application of Tremco CPG Modulite products in accordance with all company and industry guidelines by providing on-site application and problem resolution.This position works remote and supports the North Central Region. You must be willing to travel within the region. We prefer you live in the Minneapolis / St Paul area.Modulite Has Everything You Need For The Construction Of 2D Panelized Walls Systems, 3D Modular Units And Prefabricated Building Components. We Manufacture Exterior Wall Panels And Supply Materials To Modular Manufacturers And Panel Fabricators, Such AsSealants &amp; adhesivesAir and weather barriersSpray foamsFirestoppingContinuous insulation &amp; exterior claddingEssential Duties And ResponsibilitiesProvide independent support for primary territory product lines. Recommend products and solutions outside of primary product lines with occasional direction. Provide site support by performing general and complex product applications. Perform substrate analysis using specialty equipment. Keep up-to-date technically on practical procedures, specialized techniques to apply new knowledge within the field. Provide field support by collecting data for project or product specific testing and interpreting results. Recommend application policies within technical literature. Coordinate 3rd party testing certification/approvals Provide live and/or web-based training for internal staff and/or external customers. Create instructional hands-on demonstrations in a classroom, distributor locations, or job site settings showing application of products. Exercise clear and confident communication of product lines and construction practices during presentation delivery. Use relevant information and individual judgment to determine whether designs or applications comply with local codes, industry standards, and regulations. EducationBachelor s Degree in Science, Engineering, Construction, or similar preferred. and 2-4 years of construction or industry experience ORMinimum High School Diploma or GED with 5 years of construction or industry experienceExperienceMinimum 2 years of related experience and/or training with the application of facades, EIFS, Plastering Metal or exterior wall panels experience preferredActive listening and attention to detail Building and construction knowledge of materials, methods, and the tools involved in the construction or restoration of buildings or other structures Knowledge of product application Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. Knowledge of chemical composition, structure, and properties of substances and of the chemical processes and transformations they undergo. This includes chemistry of current and future products and systems. Customer Service skills, including needs assessments and evaluation of customer satisfaction. OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:.Excellent written and verbal communication skills Effective team player Proficient in Microsoft Office (Word, Excel, Outlook) Proven ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and diffuse conflict.Demonstrates self-awareness and emotional self-control through adaptability, achievement orientation, and a positive outlook.Accepts and utilizes feedback effectively.Reads an audience and adjust style and approach accordingly.Strong presentations skillsExcellent interpersonal and organizational skillsBenefits And CompensationThe base salary range for applicants in this position generally starts at $82K and goes up based on experience plus incentive compensation. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.Tremco offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran statusJob Identification 11210 Job Category Tech Service Posting Date 05/16/2025, 01:30 PM Degree Level High School Graduate Job Schedule Full time Job Shift Day Locations 3735 Green Road, Beachwood, OH, 44122, US (Remote)

Field Technical Representative - Minneapolis

Nudura Insulated Concrete

<p><strong>General Purpose Of The Job</strong></p><p>The Technical Product Resolutions Specialist provides coordination and administrative assistance pertaining to the Product Complaint &amp; Resolution Process or Warranty Service Requests (Warranty Portal) and works with internal and external customers to quickly and accurately resolve product quality and product application complaints in accordance with ISO standards and/or established guidelines.</p><p><strong>Essential Duties &amp; Responsibilities</strong></p><ul><li>Initialize complaints, assign tasks to cross functional team, (Technical Service, Sales, Research and Development, Distribution, Manufacturing, Product Management, etc.) and follow up to ensure complaints are resolved in accordance to established processes and ISO standards.</li><li>Develop and maintain an understanding of SAP and product complaint transactions and/or Warranty Service Requests (Warranty Portal).</li><li>Coordinate analytical testing with Sales, Technical Application Specialists and Laboratory Analysts as it relates to the Product Complaint and Resolutions Process.</li><li>Assist with training on the Product Complaint &amp; Resolution Process and/or Warranty Service Requests (Warranty Portal) for both internal and external customers.</li><li>Meet regularly with cross-functional teams (Manufacturing, Quality and Technical Teams) to review Product Complaint trends and current open complaints for all Tremco CPG product lines.</li><li>Update Product Complaint Manual in accordance with our ISO standards and/or established guidelines.</li><li>Place product orders, track and provide follow-up for the Technical Service Department (certification testing, field trials and project testing, etc.).</li><li>Answer inquiries via telephone, e-mail and/or text from internal and external customers regarding all Tremco CPG product complaints along with inquiries from Architects, Engineers, Contractors, Tremco Sales Reps, Distributors and Homeowners regarding all Tremco CPG products.</li><li>Act as back up support for the Technical Resource Center.</li><li>Assist team on special projects and assignments as needed.</li></ul>

Technical Product Resolution Specialist

AkzoNobel

<p></p><div><p><b>Date: </b>Oct 6, 2025
</p><p><b>Location:</b> Dammam, SA
</p><p><b>Company: </b>AkzoNobel
</p><div><p><b>About AkzoNobel</b></p>
<p>Since 1792, we&rsquo;ve been supplying the innovative paints and coatings that help to color people&rsquo;s lives and protect what matters most. Our world class portfolio of brands &ndash; including Dulux, International, Sikkens and Interpon &ndash; is trusted by customers around the globe. We&rsquo;re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It&rsquo;s what you&rsquo;d expect from a pioneering and long-established paints company that&rsquo;s dedicated to providing sustainable solutions and preserving the best of what we have today &ndash; while creating an even better tomorrow. Let&rsquo;s paint the future together.</p><br>
<p></p>
<p>For more information please visit www.akzonobel.com</p><br>
<p></p>
<p>&copy; 2024 Akzo Nobel N.V. All rights reserved.</p>
<div><div><div><h2 class="jobSectionHeader"><b>
Job Purpose</b></h2></div><p></p><div><br>
<ul>
<li>Performs technical service to customers, shipyards. Liaises among parties to insure everybody aware and agreed on technical requirements; contributes to quality control by monitoring and advising all stakeholders. 30%</li>
<li>Supports marine accounts, sales and customers by answering technical questions and solving problems, keeps Company safe by ensuring preventive measures to avoid complaints. 20%</li>
<li>Aligns and cooperates with Sales&amp;Marketing, COS, RD&amp;I. 20%</li>
<li>Coordinates daily routine of local TS team. 15%</li>
<li>As focal point of technical expertise, maintains and updates knowledge on products, and applications methods including for Class0 products (Intersleek, Interline). 10%</li>
<li>Advises customers and their contractors on HSE aspects related to transportation, handling, storage and use of paint products. Delivers training to customers on the use and application of the paint products. 5%</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Key Accountabilities</b></h2></div><p></p><div><br>
<p>
Perform technical service by:</p>
<ul>
<li>Represent the Company during DD and NB projects; protect the interests of the Company and provide advice to Customer in the allocated area.</li>
<li>Communicate to customer and provide him with Technical Service Charter, business card, proposed paint specification and TSPQ, ask customer feedback on personal performance and local TS team performance.</li>
<li>Check technical suitability of any proposed revision to the agreed paint specification, agree it in writing with the customer.</li>
<li>Check and confirm availability of any product required as the result of a revised paint specification.</li>
<li>Obtain approval of the Account Executive for any revised paint specification.</li>
<li>Produce a final paint specification which should be submitted to the customer.</li>
<li>Arrange paint deliveries, check paint on delivery to the shipyard and record all batch numbers, advise the shipyard on suitable paint storage conditions where appropriate.</li>
<li>Participate in technical inspections (fouling, paint condition, surface preparation and paint application) together with customers, shipyard&rsquo;s and their subcontractor&rsquo;s QC personnel.</li>
<li>Monitor and record environmental conditions.</li>
<li>Ensure that paint mixing and thinning (when required) are properly carried out.</li>
<li>Present at the initial paint application to set/agree the standard.</li>
<li>Measure wet and dry film thicknesses or arrange volume/area control as and when appropriate.</li>
<li>Ensure that maximum and minimum overcoating intervals and time to dock flooding are adhered to.</li>
<li>Contribute to quality control by monitoring/observing and advising all stakeholders.</li>
<li>Arrange and/or participate in project meetings for DD and NB projects, where and when required to discuss/resolve/agree an issues relating to inspection and application procedures, special requirements for the coating systems, meeting and reporting schedules, sub-standard work procedures.</li>
<li>Report on progress on a continuous base; insure timely and regular reporting during project by maintain a site diary for NB projects and a Project Logbook for M&amp;R projects.</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
Key Accountabilities (continued)</b></h2></div><p></p><div><br>
<p>
Support and facilitate sales by:</p>
<ul>
<li>Communicate and provide information to the Sales Account Managers and TSM on the competitors&rsquo; products and systems by monitoring and regular reporting for local market (Market Activity).</li>
<li>Cooperate with Salaes Account Managers on technical projects and activities, arrange offshore inspections/UW cleanings on demand of Sales Executives or vessel owner.</li>
<li>Arrange application of test patches; arrange and/or conduct OBM inspections; arrange and conduct technical training to customer/SY personnel.</li>
<li>Support implementation of SMU solutions within the area of services.</li>
<li>Coordinate and monitor implementation of new products / technologies, color, services and processes within sales.</li>
<li>Collect, filter and prioritize product-related issues and needs occurring in the area with feedback of complaints handling.</li></ul><br>
<p></p>
<p>
Support and facilitate other important tasks by:</p>
<ul>
<li>Participate in assessing of the level of technical skills of the Marine TSR&rsquo;s and makes proposals to the action plan to address development.</li>
<li>Communicate updated technical data to appropriate channels.</li>
<li>Work together with Technical Representatives on product analysis.</li>
<li>Ensure local technical team comply with Akzo Nobel HSE/SAFE procedure and practices.</li>
<li>Get familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct/HSE standards and acts in compliance with all their regulations.</li>
<li>Ensure reporting line is fully informed and acts in line with HSE and Compliance regulations.</li>
<li>Create an open environment in the team where all people can perform at their best and stimulates the development of others.</li>
<li>Regularly monitor and communicate to the Marine TSR&rsquo;s the latest news regarding technical bulletins and developments, including standards and best practices.</li>
<li>Support Marine TSR&rsquo;s in complaint handling and training and acts as second line support in complex complaints.</li>
<li>Manage the flexibility of the local team according to the workload.</li>
<li>Facilitate local specific (visa, gate pass, etc.).</li>
<li>Manage demonstrations of paint / non-paint and transfers the knowledge on processes as well as on technical problem solving to the customers.</li>
<li>Insure that assigned and shared inspection and PPE equipment is in good working order and where appropriate are within calibration.</li>
<li>Arrange calibration of inspection and PPE equipment.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Experience</b></h2></div><p></p><div><br>
<ul>
<li>A bachelor&rsquo;s degree is required along with NACE II or FROSIO III Paint inspector qualification</li>
<li>Minimum 5 years&rsquo; experience in a TSR or similar position, min 10 years in painting industry (ship building, ship repair). For internal candidate Technical service training Modular program has to be completed.Ability to act as a local authority on all technical issues and takes the lead on resolving them effectively.</li>
<li>Sound knowledge on paint products, application technologies, coating international standards and coating certification.</li>
<li>Local driving license of residence country</li>
<li>Management experience with small team of junior and senior levels.</li>
<li>Good English language skills</li>
<li>Good written reporting skills (qualitative and quantitative skills)</li>
<li>Customer focused communication skills</li>
<li>Independent and self-starter in planning and managing work schedules with a high level of personal and professional integrity with limited need of direct management support</li>
</ul></div></div></div><p>
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.</p>
<p>Requisition ID: 49291</p></div></div><p></p>

NB & Drydock Manager, KSA

Daifuku

<div>Overview:
<div>
Daifuku Automotive America Corporation is a leader in Design, Manufacturing, Installation and Support of automotive automation/material handling systems in North America. The company is currently seeking an experienced <b>Technical Service Engineer I </b>for our facility in Novi, MI.</div><div></div><div><br>
Daifuku Automotive America Corporation promotes and supports both individual and team success by providing opportunities to expand your skills and build on your capabilities. As an Equal Opportunity Employer, we are committed to a culturally rich workforce and proud of our diversity in background, experience and origin. Safety is part of our core values; we stress the importance to our employees by enforcing 5S and daily safety audits.</div><div></div><div><b><br>
Daifuku Benefits</b></div><ul><li>
Medical, Dental, and Vision available day one
</li><li>Optional Critical Illness and Accident Insurance</li><li>
FSA/ HSA</li><li>
Company provided life and disability plans</li><li>
401K: Fidelity</li><li>
7 Paid sick days (prorated according to start date)</li><li>
13 paid vacation days (prorated according to start date)</li><li>
11 paid holidays</li><li>
Yearly performance bonuses</li><li>
PPE Reimbursement</li></ul>
Responsibilities:
<div>
As a <b>Technical Service and Site Engineer I</b> you will install, troubleshoot, and maintain our products and equipment. Under general direction, you will perform electrical, electronic, and mechanical repairs, identify, analyze, and repair product failures, order &amp; replace parts as needed. You will also determine and recommend which products, systems or services best fit the customers' needs. Be familiar with various material handling systems which include Power &amp; Free conveyors, Skid conveyors, FDS friction conveyor, Fork Transfers, Part Carriers, and other automation type equipment.</div><div></div><div><br>
The qualified candidate will be familiar with a variety of the field's concepts, practices, and procedures, rely on extensive experience and judgment to plan and accomplish goals, and lead and direct the work of others. A wide degree of creativity and latitude is expected.</div><div></div><div><br>
Other Responsibilities</div><ul><li>
Observe the equipment in operation; listening for problems; executing various test cycle operations, and using precision measuring and testing instruments</li><li>
Complete preventive maintenance requirements on equipment, following site specific procedures &amp; operations/maintenance manuals</li><li>
Perform site specific projects as assigned</li><li>
Insure proper tracking of parts used to ensure consignment inventory accuracy. Follow proper stock handling procedures</li><li>
Interpret engineering drawings and assist site installation crews as necessary throughout the installation phase of a project thru customer final acceptance</li><li>
Perform Engineering studies to develop reliable and optimum solutions based on customer requirements</li><li>
Must create bid documents and facilitate meetings and negotiations with subcontractors on small projects (less than $1M).</li><li>
Must be able to create customer quotes and facilitate meetings and negotiations with customer on small projects (less than $1M).</li><li>
Must also be able to make estimations on Small projects (less than $1M)</li><li>
Understand project schedules and site activities required for successful implementation of material handling systems</li><li>
Familiar with structural design and analysis, including calculations</li><li>
Interface with the on-site project team, communicating with the design team to resolve issues, and able to troubleshoot and resolve minor on-site issues as they arise</li><li>
Supervision of other associates may be required, as well as supervision of skilled trades</li><li>
Skilled position involving technical training</li><li>
Must be available to work weekends, nights, overtime, and holidays, as needed</li></ul><ul><li>
Must be flexible as the position may require traveling to any of our job sites within the US, Canada, or Mexico</li><li>
Must be able to negotiate thru an industrial conveyor system requiring climbing access ladders, scaffolding, screen guards, etc</li><li>
Physically capable of standing and/or walking for long periods of time.</li><li>
The ability to lift at 25-50 lbs</li></ul>
Qualifications:
<ul><li>Strong PLC programming skills in a hands-on field construction environment desirable</li><li>
The ability to choose and manage sub-contractors, manage schedules and budgets</li><li>
The skill to meet with customers and identify needs and potential sales opportunities</li><li>
Requires debugging skills during commissioning of new equipment and/or modifications to existing equipment</li><li>
Must possess excellent communication skills with ability to speak with clarity and interface effectively with customers and peers</li><li>
Ability to react to changes proactively and handle other essential tasks as assigned</li><li>
Display broad-based customer focus and commitment to resolve problems and make decisions based upon the priority of the problem in relation to business needs</li><li>
Strong communication skills for interface with customer engineers in gathering system requirements and then translating the requirements into functional technical specifications</li><li>
Machinery installation experience preferred</li><li>
Proficiency with MS office, particularly Excel, Word, PowerPoint, MS Project, and general computer skills</li><li>
AutoCad, Inventor, or other 3D modeling software (minimum 2 years&rsquo; experience)</li></ul><div></div><div><b><br>
Education and Experience</b></div><ul><li>
BS technical degree in electrical, mechanical or automation engineering, or equivalent</li><li>
Zero to three years&rsquo; experience in material handling and conveyor engineering for the automotive industry is desirable</li><li>
Zero to three years&rsquo; experience in a construction or manufacturing environment preferred</li></ul><div></div><div><b><br>
Daifuku offers an excellent compensation package including great benefits such as excellent medical, vision, and dental insurance, paid vacation time, paid sick time, and paid holidays, 401K, Flexible Spending Programs, and more.</b></div><div></div><div><b><br>
Daifuku is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, protected veteran status, marital status or medical condition</b><b>.</b></div><div></div><div><b><br>
If you&rsquo;d like to view a copy of the company&rsquo;s affirmative action plan or policy statement, please email </b>amus-hr@daifukuna.com.</div><div></div><div><b><br>
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail </b>amus-hr@daifukuna.com.</div></div>

Technical Service Engineer I

Callnovo

<p><b>Job Title: English&amp;Dutch Customer Service Representative</b></p><p><b>Company: Callnovo Inc.</b></p><p><b>Location: Remote </b></p><p><b>Working Hours: Monday to Friday 9am -6pm Amsterdam Time</b></p><p><b>Job Description:</b></p><p>We are seeking a highly skilled and dedicated Remote English&amp;Dutch Customer Service Representative to join our team. The ideal candidate will have exceptional communication skills and a strong background in technique support This role requires a proactive individual who can provide top-notch technical support and troubleshooting for solar products.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide outstanding customer service and technique support via phone, email, and chat.</li><li>Troubleshoot and resolve technical issues related to solar products.</li><li>Maintain a high level of professionalism and empathy in all interactions.</li></ul><p><b>Requirements:</b></p><p>1.Associate degree or higher, background in science or engineering</p><p>2.Fluent in Dutch, English for internal communication</p><p>3.Over 1 years of customer experience</p><p>4.Strong communication skills, strong stability</p><p>If you are passionate about customer service and meet the above requirements, we encourage you to apply!</p><p><b>How to Apply:</b></p><p>Please submit your resume at https://callnovo.com/apply-now/</p><p>Job Type: Full-time</p><p>Pay: E&pound;50,233.92 - E&pound;58,606.24 per month</p>

Customer Service Representatives

K Group Companies

<div><div><b>PreSales Engineer Physical Security Overview:<br>
</b></div><div></div><br>
<div>The <b>PreSales Engineer for Physical Security </b>is responsible for on-site and remote pre-sales technical assessments, the creation of bill of materials and related specifications, develops detailed scopes of work documents, drafting of project hand-off documentation, and maintains continuity throughout the projects for our customers.</div><div></div><div><b><br>
PreSales Engineer Physical Security Responsibilities:</b></div><div></div><ul><li><br>
 Provide the effective and comprehensive communications and documentation from the time of assignment through to a Project or Service hand-off, ensuring a clean execution and excellent experience for all involved</li><li> Support the Sales representative in consistently moving Opportunities forward
</li><li> Excellence in the experience, thoroughness, accuracy, and timeliness of assigned site assessments. Experience of owner and sales representative will be surveyed and measured from time to time</li><li> Listen, understand, and document customer or prospect needs and requirements</li><li> Become proficient in CWM Opportunities, Sell proposal application and pre-sales processes</li><li> Maintains expert level of RSI product and service knowledge and their applications</li><li> Assists the Sales representative with technical knowledge pertaining to the products and services offered by the company</li><li> Perform technical presentations that demonstrate how the products and services benefit and meet customer and prospect needs and requirements</li><li> Supports the Sales representative with frequent updates through excellent communication and detailed notes within ConnectWise</li><li> Interpret blueprints, diagrams, submittals, specifications, and schematics</li><li> Follow and support electrical codes, industry best practices and company standards</li><li> Become proficient in recording time efficiently and accurately within the sales cycle</li><li> Job duties other than those detailed above may be assigned for the ordinary conduct of business and may become a permanent element of this job description</li><li> Assist service team with advanced technical knowledge</li><li> Assess the strengths and limitations of current technology stack, as it relates to product offerings</li><li> Assist with the creation of technical best practice guides to serve the service team</li><li> Assist the sales representative(s) by maintaining margin in both product and service to deliver solutions within budget</li></ul><div></div><div><b><br>
PreSales Engineer Physical Security Qualifications:<br>
</b></div><div></div><br>
<ul><li> Physical Security field experience is required</li><li> Strong working knowledge of computer systems, hardware&rsquo;s, and software</li><li> Associate degree or 4 years&rsquo; experience preferred</li><li> Strong troubleshooting skills with the ability to identify and resolve complex technical problems</li><li> Ability to work collaboratively in cross-functional teams and communicate effectively</li><li> Proven ability to meet deadlines and handle multiple tasks</li><li> Familiarity with low voltage cabling and video monitoring solutions preferred</li></ul><div>
</div><div><b>
About K Group Companies
</b></div><div><b>
</b></div><div>K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.
</div><div>
</div><div><b>Why Work Here?</b></div><div><i>
&ldquo;Great, focused, team environment.&rdquo;</i></div><div>
For more than 40 years, K Group Companies has been one of West Michigan&rsquo;s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.</div><div>
As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers &ndash; and each other!</div><div>
Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!</div><div></div><div><b><br>
Compensation and Benefits</b></div><div></div><ul><li><br>
 Competitive base salary based on experience</li><li> Bonus and commission programs</li><li> Paid Time Off (PTO)</li><li> Volunteer Paid Time Off (VTO)</li><li> 100% employer paid family health insurance premium</li><li> 100% employer paid disability insurance</li><li> 100% employer paid dental &amp; vision insurance</li><li> 401k with Safe Harbor contributions from company annually</li><li> Profit sharing opportunities</li></ul></div>

PreSales Engineer - (Physical Security )

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