technical service specialist

Republic Services

<p></p><div><p><b>POSITION SUMMARY:</b> The Technical Service Specialist II will provide technical waste disposal support. The incumbent supports the development of bid materials by working with sales managers. The Technical Service Specialist works II closely with customer service and operations staff in coordinating processes to ensure acceptance and disposal of waste. The incumbent works with multiple departments to determine proper, safe, and legal treatment of hazardous waste. The Technical Service Specialist II supports customers and builds a regular and direct rapport with customers, serving as a direct extension to the sales and customer service teams.</p><p></p><div><div><div><div><p><b>
PRINCIPLE RESPONSIBILITIES:</b></p><ul><li><p>
Collaborates with cross-functional teams to troubleshoot technical issues and contribute to the overall success of the organization by applying their knowledge and skills regarding waste treatment and disposal services.</p></li><li><p>
Engages proactively with clients to understand their technical requirements, delivers customized solutions, and ensures satisfaction through ongoing communication and attentive support.</p></li><li><p>
Meets with clients to discuss waste management solutions, analyzes laboratory results and safety data sheets, and compiles technical data into comprehensive reports.</p></li><li><p>
Coordinates communications to respond to customers&rsquo; inquiries.</p></li><li><p>
Investigates the application of hazardous waste regulations, aids in waste classification, collaborates with internal teams to evaluate treatment options, and complies with transportation guidelines.</p></li><li><p>
Provides solutions that meet quality and regulatory standards, performs technical evaluations, facilitates communication between departments, maintains customer pricing records, and focuses on customer retention and business development.</p></li><li><p>
Other non-essential duties as assigned or may be necessary.</p></li></ul><p></p><p>
 <b>QUALIFICATIONS:</b></p><ul><li><p>
Detail oriented, with a high level of accuracy and the ability to detect inconsistencies in data.</p></li><li><p>
Ability to work independently and as part of a team in a fast-paced environment.</p></li><li><p>
Keen organizational skills, capable of managing multiple tasks and priorities effectively.</p></li><li><p>
Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations.</p></li><li><p>
Excellent verbal and written communication skills, including presenting findings in a concise format.</p></li><li><p>
Negotiation and problem-solving skills.</p></li><li><p>
Ability to work within a team environment and handle multiple assignments simultaneously.</p></li><li><p>
Proficient with Microsoft Office, DocuSign, and PDF writer.</p></li></ul><p></p><p><b>
MINIMUM REQUIREMENTS:</b></p><ul><li><p>
2 - 4 years of experience in waste disposal, chemistry, or a related field providing technical expertise.</p></li></ul></div></div></div></div><p></p><p><b>
Rewarding Compensation and Benefits</b></p><p></p><div>
Eligible employees can elect to participate in:<br>
<ul><li>Comprehensive medical benefits coverage, dental plans and vision coverage.</li><li>Health care and dependent care spending accounts.</li><li>Short- and long-term disability.</li><li>Life insurance and accidental death &amp; dismemberment insurance.</li><li>Employee and Family Assistance Program (EAP).</li><li>Employee discount programs.</li><li>Retirement plan with a generous company match.</li><li>Employee Stock Purchase Plan (ESPP).</li></ul></div><ul><li>Paid Time Off (PTO)</li><li>Benefits: https://jobs.republicservices.com/us/en/about-us/benefits</li></ul><p></p><p><i>
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.</i></p><p></p>
EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.<p></p><p><b><br>
ABOUT THE COMPANY</b></p><p>
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.</p><p></p><p>
In 2023, Republic&rsquo;s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.</p><p></p><p>
Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.</p><p></p><p>
Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.</p><p></p><p>
Our company values guide our daily actions:</p><ul><li><p><b>
Safe</b>: We protect the livelihoods of our colleagues and communities.</p></li><li><p><b>
Committed to Serve</b>: We go above and beyond to exceed our customers&rsquo; expectations.</p></li><li><p><b>
Environmentally Responsible:</b> We take action to improve our environment.</p></li><li><p><b>
Driven</b>: We deliver results in the right way.</p></li><li><p><b>
Human-Centered:</b> We respect the dignity and unique potential of every person.</p></li></ul><p></p><p>
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.
</p><p></p><p><b>STRATEGY</b></p><p>
Republic Services&rsquo; strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers&rsquo; multiple waste streams through a North American footprint of vertically integrated assets.</p><p>
We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.</p><p>
With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.</p><p></p><p><b>
Recycling and Waste</b></p><p>
We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers&rsquo; specific needs.</p><p></p><p><b>
Environmental Solutions</b></p><p>
Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.</p><p><b><br>
SUSTAINABILITY INNOVATION</b></p><p>
Republic&rsquo;s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.</p><p></p><p>
The Republic Services Polymer Center is the nation&rsquo;s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.</p><p></p><p>
We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.</p><p></p><p><b>
RECENT RECOGNITION</b></p><ul><li><p>
Barron&rsquo;s 100 Most Sustainable Companies</p></li><li><p>
CDP Discloser</p></li><li><p>
Dow Jones Sustainability Indices</p></li><li><p>
Ethisphere&rsquo;s World&rsquo;s Most Ethical Companies</p></li><li><p>
Fortune World&rsquo;s Most Admired Companies</p></li><li><p>
Great Place to Work</p></li><li><p>
Sustainability Yearbook S&amp;P Global</p></li></ul></div>

Technical Service Specialist II - ES

Lloyds Technology Centre

<div></div><div><div>End Date</div>
Sunday 26 July 2026<div></div><div><div>
We Support Flexible Working &ndash; Click here for more information on flexible working options</div></div><div></div><div>
Flexible Working Options</div>
Hybrid Working<div></div><div>
Job Description Summary</div>
Senior Site Reliability Engineer (TASS) role based in Hyderabad, responsible for ensuring IT service stability, resilience, and rapid recovery during incidents and outages.<br>
Leads incident, problem, and recovery management by coordinating cross‑functional teams and driving root‑cause resolution in high‑pressure environments.<br>
Owns operational readiness through ITIL-aligned processes, runbooks, monitoring, automation, and continuous service improvement.<br>
Requires 6&ndash;14 years of experience in enterprise IT operations, strong service mindset, and exposure to SRE/DevOps, monitoring tools, and 24&times;7 support models.<div></div><div>
Job Description</div><ul><li><div>
Job Title: Senior Site Reliability Engineer</div><div>
Location: Hyderabad</div><div>
Position: Full time</div><div>
Years of experience: 6 to 14</div><div></div><div>
About this opportunity</div><div></div><div>
We're looking to recruit a Technical Application Service Specialist (TASS) to work within the &lt; Hyderabad &gt;. As a TASS, a solid technical background will be required to lead the IT recovery process in the event of system outages, incidents, or disasters. Coordinate multi-functional teams, manage recovery activities, maintain operational readiness, and ensure IT service stability. The TASS drives continuous improvement across operational processes and ensures service levels are consistently met or exceeded.</div><div></div><div>
We believe that people don't fit neatly into roles, and we value everyone's individual skills, experience, and knowledge &mdash; it's what makes you awesome!</div><div></div><div>
What follows is what you might find our TASS mostly doing, but your experience will flex depending on the team&rsquo;s needs, and your own aspirations. Our objective is to grow and create an environment where you can do what you enjoy.</div><div></div><div>
What you&rsquo;ll need</div></li><div></div><li>
Management skills &ndash; Demonstrable experience in IT Operations or Service Management in a run/support environment.</li><li>
A good understanding of ITIL processes, especially Incident, Problem and Change.</li><li>
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems</li><li>
Have the ability to act as the main point of contact, oversee and coordinate all types of incidents, and guarantee timely resolution, communication, and post-incident review activities.</li><li>
You must have a strong service attitude and will need to be able to remain calm and courteous while working to resolve incidents in high pressured situations.</li><li>
A self-starter with an organised and methodical approach to problem-solving and a fast learner with an inherent ability to understand complex technology solutions.</li><li>
Coordinate problem management efforts to identify root causes and implement permanent fixes.</li><li>
Maintain and improve runbooks, support documentation and operational procedures.</li><li>
Lead daily standups and operational reviews ensuring team alignment and service transparency.</li><li>
Contribute by finding opportunities for automation or self-service.</li><li>
Ensure alignment with service level agreements, performance indicators, and compliance requirements.</li><li>
Clear communication and interpersonal skills in engaging with users of diverse technical skill levels.</li><li>
Effective time management skills with the ability to work on multiple tasks simultaneously, prioritising tasks due to shifting priorities.</li><div></div><li><div>
And any experience of these would be really useful</div></li><div></div><li>
A good understanding of IT infrastructures (servers, networks, databases, cloud environments, etc)</li><li>
A familiarity with incident management and business continuity software i.e. Service Now.</li><li>
Demonstrable experience in leading recovery teams in fast-paced situations.</li><li>
ITIL Foundation certification.</li><li>
Experience in enterprise environments with 24*7 operations.</li><li>
Familiarity with monitoring tools (e.g. Splunk, Dynatrace)</li><li>
Exposure to Agile, DevOps or SRE principles.</li><div></div><li><div>
About working for us</div><div></div><div>
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.</div><div></div><div>
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.</div><div></div><div>
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.</div><div></div><div>
And it&rsquo;s why we especially welcome applications from under-represented groups.</div><div></div><div>
We&rsquo;re disability confident. So, if you&rsquo;d like reasonable adjustments to be made to our recruitment processes, just let us know.</div></li></ul></div><div></div>

Technical Application Service Specialist

BlackStone eIT

<div><p>BlackStone eIT, a leader in the technology solutions space, is looking for a dedicated Technical Specialist to join our dynamic team. As a Technical Specialist, you will play a crucial role in providing expert technical support and solutions to our clients, ensuring the smooth operation and maintenance of our software products. This position requires a blend of technical expertise and strong problem-solving skills to meet our clients' diverse needs.</p><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><ul>
<li>Provide technical support to clients, addressing inquiries and resolving issues promptly and efficiently.</li>
<li>Collaborate with development teams to identify and troubleshoot software bugs and performance issues.</li>
<li>Conduct system installations, configurations, and upgrades as necessary.</li>
<li>Develop and maintain detailed documentation on system configurations, processes, and user guides.</li>
<li>Assist in training end-users on software functionalities and best practices.</li>
<li>Stay up-to-date with product updates and emerging technologies to provide informed recommendations to clients.</li>
<li>Participate in project planning and execution to ensure alignment between technical solutions and client needs.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>Minimum of 3 years of experience in a technical support or specialist role.</li>
<li>Proficiency in troubleshooting software applications, systems, and networks.</li>
<li>Solid understanding of database management and SQL.</li>
<li>Experience with software installation, configuration, and upgrade processes.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent communication and interpersonal skills with a focus on customer service.</li>
<li>Ability to work independently as well as part of a collaborative team environment.</li>
<li>Familiarity with Agile methodologies is a plus.</li>
<li>Relevant certifications in technology (such as CompTIA, Microsoft, or Cisco) are a plus.</li>
</ul><p><b>Benefits</b></p><p></p><ul>
<li>Paid Time Off</li>
<li>Training &amp; Development</li>
<li>Performance Bonus</li></ul></div>

Technical Specialist

Meraj limited

<p><b>Summary :</b></p><p>Meraj Limited is looking for a highly skilled and experienced <b>After Sales Service Specialist</b> to join our team. If you have strong technical expertise in specialized vehicles and excellent customer handling skills, we want to hear from you!</p><p>Key Requirements:</p><ul><li><b>Qualification:</b> B-Tech in Mechanical or Automotive Engineering</li><li>Hands-on experience with <b>specialized vehicles</b>, including heavy trucks and fire tenders</li><li>Strong technical troubleshooting and diagnostic skills</li><li>Ability to <b>lead and supervise a team of mechanical technicians</b></li><li>Excellent communication and customer correspondence skills</li><li>Technically strong with the capability to handle complex service issues</li></ul><p>Key Responsibilities:</p><ul><li>Manage after-sales service operations for specialized vehicles</li><li>Diagnose and resolve mechanical and technical faults</li><li>Ensure high customer satisfaction through effective service coordination</li><li>Lead and guide service technicians</li><li>Maintain proper service documentation and reports</li></ul><p><b>Apply Now:</b> Send your CV to <b>careers@meraj.com</b></p><p>Only shortlisted candidates will be contacted.</p><p>Join Meraj Limited and be part of a team delivering excellence in specialized vehicle solutions.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

After Sales Service Specialist

COMPLETEFUL TECHNOLOGIES LLC

<div><p>Completeful is a fulfillment and logistics company supporting e-commerce sellers through production, warehousing, and order fulfillment services. In addition to our operational capabilities, we operate an internal app that integrates with e-commerce platforms to automate order routing and fulfillment. As we continue to grow, we are expanding our technology offerings, including plans to commercialize our internal order management system.</p><p>
We are seeking a technically minded support professional who can deliver exceptional seller experience while confidently troubleshooting system and integration-related questions.</p><p><b>
Position:</b> Technical Seller Support Specialist<br>
<b>Location:</b> Lafayette, LA (On-site)<br>
<b>Department:</b> Seller Support</p><p><b>
Overview</b></p><p>
The Technical Seller Support Specialist serves as a primary point of contact for sellers using Completeful&rsquo;s app and order management systems. This role blends strong customer service skills with technical troubleshooting ability.</p><p>
This is a customer-facing support role first and foremost. The ideal candidate is empathetic, solution-oriented, and confident communicating with business owners, while also being comfortable investigating integrations, system workflows, and order data to resolve technical questions.</p><p>
This is not a traditional programming or development role. Instead, we are seeking someone with strong technical curiosity, systems thinking ability, and a genuine interest in how software tools function in real-world business environments.</p><p><b>
Core Responsibilities</b></p><p>
Seller Experience &amp; Communication (Primary Focus)</p><ul><li>
Respond promptly and professionally to seller inquiries across multiple platforms</li><li>
Maintain a calm, empathetic, and solution-oriented tone in all communications</li><li>
De-escalate concerns related to order syncing issues, delays, or system behavior</li><li>
Clearly explain technical issues in simple, non-technical language</li><li>
Set accurate expectations regarding resolution timelines</li><li>
Follow up proactively to ensure issues are fully resolved</li><li>
Accurately document all interactions and updates within the CRM</li><li>
Take ownership of issues from initial contact through resolution</li></ul><p><b>
Technical Troubleshooting &amp; Platform Support</b></p><ul><li>
Investigate and resolve issues related to:<ul><li>
App integrations with e-commerce platforms</li><li>
Order syncing and routing logic</li><li>
Configuration errors</li><li>
Data mismatches</li><li>
System workflow questions</li></ul></li><li>
Review logs, order history, and workflow triggers to identify root causes</li><li>
Replicate reported issues when possible and document reproduction steps</li><li>
Escalate confirmed system bugs with clear documentation</li><li>
Assist with testing new features and updates before release</li><li>
Support seller onboarding related to platform integrations</li></ul><p><b>
Continuous Improvement &amp; Growth</b></p><ul><li>
Identify recurring support themes and suggest process or system improvements</li><li>
Contribute to internal knowledge bases and troubleshooting documentation</li><li>
Adapt quickly as systems and workflows evolve</li><li>
Participate in expanding our technology platform as our order management system grows</li></ul><p><b>
Required Skills &amp; Qualifications</b></p><ul><li>
Excellent written communication skills</li><li>
Strong customer service instincts and emotional intelligence</li><li>
Ability to manage multiple support tickets simultaneously</li><li>
Strong problem-solving and analytical thinking skills</li><li>
High attention to detail</li><li>
Comfort using CRM systems, web-based platforms, and spreadsheets</li><li>
Ability to learn new systems quickly</li></ul><p><b>
Preferred (Not Required)</b></p><ul><li>
Experience supporting SaaS, e-commerce, or fulfillment platforms</li><li>
Familiarity with Shopify, Etsy, WooCommerce, or similar platforms</li><li>
Basic understanding of APIs, integrations, or automation workflows (no coding required)</li><li>
Experience with low-code / no-code tools</li><li>
Interest in AI tools or automation systems</li><li>
Familiarity with reviewing structured data such as CSV or JSON files</li></ul><p><b>
Ideal Candidate Profile</b></p><p>
You may be a strong fit if you:</p><ul><li>
Enjoy helping people solve problems</li><li>
Naturally think in terms of systems and workflows</li><li>
Like investigating &ldquo;why&rdquo; something happened</li><li>
Stay calm when others are frustrated</li><li>
Have strong curiosity about how software tools function</li><li>
Prefer troubleshooting and improving systems rather than writing complex code</li></ul><p><b>
Work Environment</b></p><ul><li>
Office-based role with significant computer use</li><li>
Fast-paced environment supporting both operations and technology</li><li>
Opportunity to grow as our technology platform expands</li></ul></div><p></p>

Technical Seller Support Specialist

Select Specialty Hospital

<div>Overview:
<div><b>
Regional</b><b> </b><b>Technology Operations Specialist II</b></div><div><b>
Detroit Region</b></div><p></p><p><b><i><br>
***Employer will not sponsor work visas for this position now or in the future and is not interested in corp.-to-corp. business arrangements at this time.***</i></b></p><p></p><div><br>
We are seeking highly motivated individuals passionate about exceptional customer service to work within an innovative, fast-paced work environment where an ambitious spirit is encouraged.</div><div></div><div><br>
Do you pride yourself on delivering superior quality in all that you do?</div><ul><li>
Are you results-oriented and a great teammate?</li><li>
Do you take pride in finding resourceful ways of overcoming obstacles?</li><li>
If the answer is 'yes' to all of these questions, we want to talk to you!</li></ul><div></div><div><br>
Select Medical is looking for a proactive, results-oriented Technology Operations Specialist II. This position is responsible for providing company-wide technical services in the installation, configuration, operation, maintenance, troubleshooting and diagnosis of networked endpoints, peripheral equipment, and software. The Technology Operations Specialist II will be responsible for providing endpoint, printing and mobile device support as well as application, network, and telecommunication infrastructure support. This position is responsible for following up with users on all outstanding problems logged through the Solution Center and serves as a resource for the Technology Operations on-call rotation. The Technology Operations Specialist II reports to the Supervisor, Technology Operations.</div><div></div><div><br>
This is an excellent opportunity for an experienced Regional Technology Operations Specialist to join our IS team and provide endpoint device, application, and basic network infrastructure support for our hospitals in the Detroit, Michigan region, which includes:</div><ul><li><b>
Select Specialty Hospital &ndash; Macomb</b><b> 215 North Ave Mount Clemens, MI 48043</b></li><li><b>
Select Specialty Hospital &ndash; Oakland 44405 Woodward Ave Pontiac, MI 48341</b></li><li><b>
Select Specialty Hospital - Ann Arbor 5301 E Huron River Dr Ypsilanti, MI 48197</b></li><li><b>
Select Specialty Hospital &ndash; Flint 401 S Ballenger Hwy Flint, MI 48532</b></li><li><b>
Select Specialty Hospital &ndash; Saginaw 1447 N Harrison St Saginaw, MI 48602</b></li></ul><br>
<div></div>
Responsibilities:<br>
<p></p><ul><li>
Respond to Solution Center referred trouble tickets; provide for or assist in providing end user support for network software, operating system, hardware and peripheral equipment, and troubleshoot as necessary. Ensure that all IS problems are resolved in a timely and efficient manner.</li><li>
Escalate all &ldquo;out of scope&rdquo; issues to proper IS departments or vendors in a timely manner following company procedures. Complete any activities, tasks, and/or projects as assigned.</li><li>
Install, troubleshoot and diagnose software/hardware issues with Windows desktops and laptops, iOS tablets and smartphones, printers, various medical devices and networking equipment.</li><li>
Monitor and report on any security violations related to the unwarranted access to corporate data.</li><li>
Work with corporate IS teams and coordinate vendors in the planning and installation of desktop computer hardware, mobile device hardware, software, printer repairs, cabling for local area networks, and other IS projects.</li><li>
Support endpoint deployment activities for business development initiatives, including hospital moves, openings, and acquisitions. Participate independently or with a team performing equipment upgrades or decommissioning and recycling of obsolete devices.</li><li>
Maintain records and documentation related to network infrastructure, data cabling and location of equipment and software revisions.</li></ul>
Qualifications:
<p><b>
Required Qualifications</b></p><ul><li>
BS or BA degree in Information Technology, Computer Science, or equivalent work experience</li><li><ul><li>
In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of work experience.</li></ul></li></ul><ul><li>
5+ years of experience in Information Systems.</li><li>
3+ years of hands on, end-user support for endpoint devices, operating systems and network infrastructure devices.</li><li>
Regular regional travel is required, and availability beyond standard business hours to address mission critical issues that may affect patient care.</li></ul><p><b>
Preferred Qualifications</b></p><br>
<p></p><ul><li>
Desktop and laptop hardware, iPad, and peripheral support experience (HP &amp; Ricoh printers, Fujitsu/Ricoh scanners, etc.).</li><li>
Telephony, VoIP, and clinical device support a plus (i.e. telemetry, glucometers, RX dispensing hardware, nurse call, etc.).</li><li>
7+ years of experience in Information Systems.</li><li>
Knowledge of Microsoft productivity application suites.</li><li>
Healthcare and clinical experience preferred.</li><li>
Health application support including Epic and MEDHOST.</li><li>
Excellent analytical, problem-solving and customer service skills.</li><li>
Excellent verbal and writing skills.</li><li>
Excellent time management and organizational skills, work independently, and have a sense of urgency prioritizing resolution of issues that affect business workflow.</li></ul>
Additional Data:
<p>
Select Medical and its parent company, Select Medical Holdings Corporation (NYSE: SEM), are based in Mechanicsburg, Pennsylvania, and honored to be recognized as one of America&rsquo;s Best-In-State (Pennsylvania) Employers 2020 by Forbes.</p><p></p><p><br>
For more information, visit selectmedical.com or https://youtube.com/SelectMedicalTV. Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.</p><ul><li>
An extensive and thorough paid orientation program.</li><li>
Paid Time Off (PTO) and Extended Illness Days (EID).</li><li>
Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.</li><li>
A 401(k) retirement plan with a company match.</li></ul><p>
Equal Opportunity Employer/including Disabled/Veterans</p></div>

Technology Operations Specialist II

St. Elizabeth Healthcare

<div><p><b>Engage with us for your next career opportunity. Right Here.</b></p><p></p><p><b>
Job Type:</b></p>
Regular<p></p><p><b>
Scheduled Hours:
</b></p>40<p>
 </p><p><b>Why You&rsquo;ll Love Working with St. Elizabeth Healthcare</b></p><p>
At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We&rsquo;re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.</p><p><b><br>
 </b></p><p><b>Benefits That Support You</b></p><p>
We invest in you &mdash; personally and professionally.</p><p>
Enjoy:</p><ul><li>Competitive pay and comprehensive health coverage within the first 30 days.</li><li>Generous paid time off and flexible work schedules</li><li>Retirement savings with employer match</li><li>Tuition reimbursement and professional development opportunities</li><li>Wellness, mental health, and recognition programs</li><li>Career advancement through mentorship and internal mobility</li></ul><p></p><p><b>
Job Summary:</b></p>
The Technical Denials Specialist is responsible for analyzing, resolving, monitoring and reporting non-clinical denials to Denials Unit Manager as appropriate. The Technical Denial Specialist is responsible for follow-up and resolutions for denials escalated through a work queue, providing appropriate denial information to be submitted to departments to ensure systems, processes and measures of effectiveness (e.g. Remediation action plans) are created and implemented to resolve root cause issues and reduce/ eliminate denials. The Technical Denial Specialist should remain in full compliance with all departmental, institutional and regulatory policies and procedures at all times. The roles and responsibilities of this job support the mission, vision, values and strategies of St. Elizabeth Healthcare.<br>
<br>
Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.<p></p><p><b>
Job Description:</b></p><ul><li>
Reviews, researches and addresses non-clinical denials.</li><li>
Addresses all accounts assigned to work queue and completes all necessary activity as defined in departmental policies and procedures.</li><li>
Performs extensive follow-up, completes appeals and referrals to other stakeholders, when appropriate.</li><li>
Investigates and/or ensures that questions and requests for information are responded to in a timely and professional manner to ensure resolution of outstanding accounts.</li><li>
Performs ongoing monitoring of denials accounts worked, as necessary, to ensure maximization of collection dollars by providing appropriate follow-up and documenting actions taken.</li><li>
Utilizes all appropriate systems to effectively research accounts and complete steps to submit information necessary to process or appeal accounts.</li><li>
Completes follow-up with patients, as necessary, to obtain additional information.</li><li>
Prepares necessary documentation to submit appeals to payers when payment is denied.</li><li>
Complete all necessary outgoing calls and answer incoming calls, as appropriate.</li><li>
Make revisions or changes to insurance information, as appropriate.</li><li>
Requests the rebilling accounts as necessary.</li><li>
Complete and/or request adjustments to an account, as appropriate, based on adjustment thresholds.</li><li>
Reviews, works and reports (with accuracy) all accounts that have aged more than the specified grace period stipulated in the policies and/or contracts.</li><li>
Documents follow-up or patient accounts appropriately.</li><li>
Tracks and reports violation of prompt pay/adjudication terms by payers and follows up proactively with payers to provide necessary additional documentation for patient accounts that have been reviewed by payers and awaiting documentation to determine adjudication</li><li>
Interfaces with other key internal and external staff to obtain necessary information to address payment variance management issues or requests.</li><li>
Reports issues and trends to appropriate management personnel and works collaboratively to develop solutions.</li><li>
Reports issues and trends to appropriate management personnel and works collaboratively to develop solutions.</li><li>
Participates in all educational activities and demonstrates personal responsibility for job performance.</li><li>
Meets or exceeds expectations for data quality, customer service, payment variance management turnaround and productivity.</li><li>
Maintains satisfactory attendance record and punctuality record as set forth by St. Elizabeth Healthcare and departmental policies.</li><li>
Consistently demonstrates a positive and professional attitude at work.</li><li>
Maintains stable performance under pressure.</li><li>
Prioritizes work/resources to accomplish objectives and meet deadlines</li><li>
Maintains compliance with federal, state and local regulations and HIPPA.</li><li>
Maintains the privacy and security of all confidential and protected health information; job duties warrant a &ldquo;high&rdquo; level of computer system access (all necessary areas) to patient information ONLY for those job functions as outlined in this job description; uses and discloses only that information which is necessary to perform the function of the job.</li><li>
Performs other duties as assigned.</li></ul><p></p><p><b>
Education, Credentials, Licenses:
</b></p><ul><li>Associates degree</li></ul><p>
OR</p><ul><li>
High School Diploma plus Certified Revenue Cycle Representative and 3 years of related experience.</li></ul><p></p><p><b>
Specialized Knowledge:</b></p><ul><li>
Demonstrates proficiency in Microsoft Office applications and others as required</li><li>
Demonstrates knowledge and understanding of organizational policies, procedures</li><li>
Knowledge of insurance regulations, payment guidelines and policies and the ability to communicate and work with payors to get accounts resolved and paid accurately</li><li>
Extensive knowledge of Medicare and Medicaid regulations</li><li>
Knowledge of third Party claim filing, contract reimbursement and other insurance guidelines</li></ul><p></p><p><b>
FLSA Status:
</b></p>Non-Exempt<p></p><p>
Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.</p></div>

Specialist Technical Denial

Search 10000+ Technical service specialist jobs near you this March. New roles added regularly across leading industries. Apply today.