technical service specialist

Hexagon Mining, Inc.

Overview <p><strong>The Company:</strong> We are Hexagon. At Hexagon, we do not just measure the world - we define its future. As the global leader in measurement technologies, we provide the confidence that vital industries rely on to build, navigate, and innovate. We bridge the physical and digital worlds with cutting-edge metrology, reality capture, and positioning solutions - making industries and cities safer, smarter, and more sustainable.</p><p><strong>Hexagon Autonomous Solution</strong> comprises of three divisions: Agriculture, Autonomy & Positioning and Mining. <strong>Mining:</strong> Our mining technologies provide surveying, design, fleet management, production optimisation and collision avoidance capabilities in a single, life-of-mine solution that connects people and processes, reduces costs and improves the safety and productivity of mine sites.</p><p>At Hexagon we are a fast growing innovative and dynamic business that will offer you endless opportunities you seek - Whether you're looking to take the first step or the next challenge in your career, you've come to the right place</p> The Position <p>Reporting to the Manager Integrated Machines System (IMS), this role will see you join a small close-knit team within our Technical Service & Support Division of Hexagon Mining. Your role will see you provide customers with ongoing and proactive technical support for our clients underground and surface mining operational technology.</p><p>Due to recent successful acquisition of a new product line, we are seeking those who specialise or skilled in network configuration/Communications.</p><p>This role is Perth CBD based with ad hoc site FIFO travel (35% in calendar year) As a Systems Specialist your duties will include the following, not limited to;</p><p><strong>Responsibilities</strong></p><ul><li>Technical: Assist in product & service implementation, through support on installation/decommissioning or testing activities.</li><li>Technical: Provide ongoing technical support & troubleshooting solutions to our customer challenges, identifying opportunities for continuous improvement/modifications through the lifecycle of a product.</li><li>Technical: Partner with engineering and development teams to scope, test, and launch new products and features for our customers mine operational needs</li><li>Operational: Monitor system reporting on customers operations, providing weekly reports.</li><li>Operational: Performing quality assurance and control measures during the logistics period.</li><li>Operational: Maintain, enhance, and adhere to Hexagon and client documentation and reporting standards, systems, processes, policies, and procedures, participating in audits when required.</li><li>Customer Service: Act as a first point of contact to deliver investigations and diagnosis to provide optimal solutions</li><li>Customer Service: Facilitate ongoing competency training and value education to customers on our technology suite.</li><li>Customer Service: Case Management support: Act as a focal point across the service level agreement and to guide solutions, manage resolutions, discuss additional product integrations to optimise production.</li></ul> About you <p>We are looking for an individual who can bring their knowledge of mining operations, passion for technical problem solving, and ability to build collaborative customer relationships to our team as we continue with a busy 2025!</p><p>This is an <b>Entry level position</b> that will offer an in-depth training program, so if you are an early career network technician or early career Communications technician seeking a new change or a Field Tech/technical product support with wishing to build a career in taking your mining experience into the world of technology with a passion for customer engagement - this could be the move for you!</p> Required <ul><li>Intermediate skills across Microsoft applications</li><li>Intermediate skills/knowledge working with technology applications, operating systems</li><li>Ability to build strong relations across diverse stakeholder group, internally and externally</li><li>Able to be adaptable and agile in changing environments</li><li>Comfortable entering confined spaces, working in hot temperatures</li><li>A strong commitment to prioritizing safety and proactively contributing to a driving safety culture</li><li>Car (C class) unrestricted (manual) driver's licence</li><li>Australia Citizen or Permanent Resident</li><li>Valid Police Clearance or ability to gain such clearance for UG client sites</li></ul> Desirable, not essential <ul><li>Prior Experience in Underground Mining, ideally within mining equipment technology</li><li>Background in Network/communications would be highly desirable</li><li>High School Diploma/ Certificate IV in Information Technology or related field</li><li>First aid certificate - (desirable)</li><li>Prior experience facilitating training sessions</li><li>Ability to be customer focused and solution driven</li></ul><p>Not sure if you meet all the qualifications for this role? Let us decide! At Hexagon, we are committed to a diverse and inclusive work environment. If you're excited about the opportunities this role could bring, we encourage you to apply.</p><p>We are committed to being a diverse workplace that mirrors the international nature of our business, with employees, customers and suppliers working across the world in more than 50 countries.</p>

Product Specialist Mining Technology

Birlasoft

<div></div><div><div><div><div><div><div><div><div>Country/Region: IN
</div></div></div></div><div><div><div><div>Requisition ID: 32321
</div></div></div></div><div><div><div><div>Work Model:
</div></div></div></div><div><div><div><div>Position Type:
</div></div></div></div><div><div><div><div>Salary Range:
</div></div></div></div><div><div><div><div>Location: INDIA - BENGALURU - AUTOMOTIVE
</div></div></div></div></div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Title: </b><b>Technical Specialist-Testing Services
</b></h1></div></div></div></div><div><div><div><div>Description:
<div><div><div><h2 class="jobSectionHeader"><b>Area(s) of responsibility</b></h2>
</div><div><p>
Roles and Responsibilities<br>
Understand software requirements specifications to a detailed level<br>
Utilize innovative testing technologies to develop test design techniques<br>
Prepare test cases for UI, Functionality, Automation, Performance and Security testing<br>
Perform manual testing of all application functionality in scope<br>
Test the application across commonly used devices and browsers<br>
Track quality assurance metrics, like defect densities and open defect counts.<br>
Creating detailed, comprehensive and well-structured test plans and test cases.<br>
Analyse and report defects; create test reports, co-ordinate with stakeholders<br>
Define Quality Metrics and implement measurements to determine test effectiveness, testing efficiency, and measure the overall quality<br>
Collaborate with developers on resolution<br>
Effective client communication skill<br>
<br>
Desired Candidate Profile<br>
3-5yrs experience Manual Testing using Salesforce Testing preferably Sales Cloud Testing<br>
Strong understanding Salesforce fundamentals.<br>
Strong knowledge on Test Management tools like SPIRA, ALM, JIRA etc<br>
Strong analytical and problem solving skills.<br>
Expertise in authoring positive and negative test scenarios<br>
Understanding of QA methodologies, life cycle and processes.<br>
Strong working knowledge of SQL, understanding table structure<br>
Effective client communication skill</p></div></div></div></div></div></div></div></div></div></div></div><p></p>

Technical Specialist-Testing Services

FedEx

<div><p>Field IT; Infrastructure; Provides Remote, On-Site, or Depot Technical Support to Fedex Operations Staff, Fedex Customers, &amp; 3Rd Party Organizations in the Diagnostics, Maintenance, &amp; Support of all Electronic Technologies, Networks, &amp; Software Applications Deployed; Performs Technical Support Problem Resolution &amp; Provides Input to the Isolation &amp; Resolution of Component, Network, Hardware, &amp; Software Problems</p><p><b><br>
Core Technical Skills</b></p><ul><li><b>
Networking Knowledge</b>: Understanding of network infrastructure (LAN/WAN, TCP/IP, VPN); Cisco certification is a strong plus.</li><li><b>
Hardware Support</b>: Ability to troubleshoot and maintain workstations, printers, and peripheral devices.</li><li><b>
Server &amp; Systems Administration</b>: Experience with Windows Server, Active Directory, DNS, DHCP.</li><li><b>
Cloud &amp; Productivity Tools</b>: Familiarity with Microsoft 365 (Exchange, Teams, SharePoint) and related services.</li><li><b>
Security Awareness</b>: Basic knowledge of cybersecurity principles and compliance standards.</li></ul><p></p><p><b>
Service &amp; Operational Skills</b></p><ul><li><b>
Procurement Lifecycle Management</b>: Handling IT hardware/software purchasing, vendor coordination, and inventory control.</li><li><b>
Incident &amp; Problem Management</b>: Strong troubleshooting and root cause analysis skills.</li><li><b>
Documentation</b>: Ability to maintain accurate records of configurations, processes, and support tickets.</li></ul><p></p><p><b>
Project &amp; Collaboration Skills</b></p><ul><li><b>
Project Management</b>: Ability to plan, execute, and monitor IT projects (certifications like PMP or ITIL are a plus).</li><li><b>
Teamwork &amp; Communication</b>: Effective collaboration with cross-functional teams and clear communication with stakeholders.</li><li><b>
Customer Service Orientation</b>: Strong focus on user satisfaction and service quality.</li></ul><p><br>
Analytical Skills;Problem Solving Skills;Judgement &amp; Decision Making Skills;Influencing &amp; Persuasion Skills;Interpersonal Skills</p><p><br>
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.</p><p>
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.</p><h2 class="jobSectionHeader"><b>
Our Company</b></h2><p>
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by &quot;Fortune&quot; magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.</p><h2 class="jobSectionHeader"><b>
Our Philosophy</b></h2><p>
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.</p><h2 class="jobSectionHeader"><b>
Our Culture</b></h2><p>
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.</p></div><p></p>

Technology Service Specialist (Saudi National Only)

<div>
 At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
 <br/>
 <br/>
 This Position reports to:
 <br/>
 <br/>
 EG Service Engineering Manager
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 <br/>
 <strong>
  You will be mainly responsible for:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Providing technical support and solving problems in own expertise area via remote or on-site service in any Service category (installation; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades and retrofits; end of life services, replacements, etc.)
  </li>
  <li>
   Designing custom mechanical components and assemblies for electrical enclosures, switchgear, control panels, retrofitting MV &amp; LV circuit breakers and related industrial products
  </li>
  <li>
   Generating and maintaining bill of material, fabrication drawings, and assembly instructions, ensuring designs comply with applicable safety codes and standards.
  </li>
  <li>
   Providing technical support during production and assisting in resolving design-related issues
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  </li>
 </ul>
 <strong>
  Qualifications for the role:
  <br/>
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 </strong>
 <ul>
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   You are holding a Bachelor's degree in mechanical engineering, with 2&ndash;3 years of relevant experience in mechanical design, preferably in an industrial or electrical manufacturing environment
  </li>
  <li>
   You possess knowledge of Design MV &amp; LV switchgears and basic knowledge of technical standards
  </li>
  <li>
   You possess experience in 2D &amp; 3D modeling tools (e.g., AutoCAD, SolidWorks, EPLAN)
  </li>
  <li>
   You possess excellent communication and presentation skills
  </li>
  <li>
   You are at ease communicating in Arabic and English
   <br/>
   <br/>
  </li>
 </ul>
 We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
</div>


Mechanical Technical Service Engineer

Transguard Workforce Solutions

<div>
 <p>
  <strong>
   Transguard Workforce Solutions
  </strong>
  is the UAE&rsquo;s leading provider of innovative HR solutions. With over a decade of experience in the region and a knowledgeable team, we offer fully integrated HR services.
 </p>
 <p>
  We are currently seeking a
  <strong>
   Technical Shop Support Officer
  </strong>
  one of our very well-known client, to be based in their Dubai office.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <ul>
  <li>
   Ability to analyze and synthesize technical information to ensure cost-effective solutions.
  </li>
  <li>
   Proficiency in technical writing and documentation, including shop visit reports and engine release documents.
  </li>
  <li>
   Experience in manual revision reviews and Service Bulletin updates.
  </li>
  <li>
   Familiarity with maintenance planning, engine disassembly, inspection, assembly, and testing processes.
  </li>
  <li>
   Regulatory &amp; Compliance Knowledge
  </li>
  <li>
   Strong understanding of Maintenance Organization Exposition (MOE), Engineering Procedure Manuals (EPMs), and Standard Operating Procedures (SOPs).
  </li>
  <li>
   Experience in ensuring regulatory compliance with airworthiness requirements and OEM standards.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills &amp; Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   3 years of industry experience, with at least 2 years in Technical Support or an equivalent role.
  </li>
  <li>
   Extensive knowledge of engine maintenance, workscoping, and job instruction authoring.
  </li>
  <li>
   Thorough understanding of OEM guidelines, Airworthiness regulations, and industry standards.
  </li>
  <li>
   Experience in reviewing, preparing, and approving workscopes, Service Bulletins, and Airworthiness Directives.
  </li>
  <li>
   Proficiency in Technical Documentation, including task card preparation and customization.
  </li>
  <li>
   Experience with ERP systems (IFS or similar) for task card management and shop floor planning.
  </li>
  <li>
   Strong troubleshooting skills and experience coordinating with OEMs for technical support.
  </li>
  <li>
   Knowledge of repair processes, tooling, and modification implementation.
  </li>
  <li>
   Bachelor&rsquo;s degree (or higher) in Aeronautical, Avionics, Mechanical, or Electrical Engineering.
  </li>
  <li>
   Aircraft Maintenance Engineering License with a minimum of 5 years of experience in relevant roles.
  </li>
 </ul>
 <p>
 </p>
</div>


Technical Shop Support Officer

Carveout Tech

<p>JD For Safety &amp; Maintenance Specialist</p><p>Location: Basaweshwar Nagar</p><p>Experience : 2 - 4.5yrs</p><p>Package: 3.5LPA - 5.3LPA<br/>Age: Below 40 years</p><p>Industry: Elevator / Escalator / Vertical Transportation</p><p>Education: Diploma / BE / BTech in Mechanical / Electrical Engineering</p><p>Breakdown Management: ● Attend and manage elevator breakdown calls promptly and effectively. ● Diagnose issues and ensure timely resolution with minimal downtime. ● Escalate major faults and coordinate repair strategies.</p><p>Client Service Handling: ● Act as the primary point of contact for service clients. ● Maintain strong relationships with clients through timely communication and quality service. ● Handle escalations, service feedback, and ensure client satisfaction.</p><p>Service Team Management: ● Supervise and manage a team of service technicians and field engineers. ● Schedule preventive maintenance visits and breakdown call assignments. ● Monitor team performance and ensure adherence to safety and quality standards. ● Conduct training and technical support for the service team.</p><p>Job Types: Full-time, Permanent</p><p>Pay: ₹30,000.00 - ₹45,000.00 per month</p><p>Benefits:</p><ul><li>Health insurance</li><li>Provident Fund</li></ul><p>Application Question(s):</p><ul><li>Looking for Elevator / Escalator / Vertical Transportation experience background candidates.</li></ul><p>Interested candidates can share your resume to 9740706061-Manjunath</p><p>Experience:</p><ul><li>Safety &amp; Maintenance Specialist: 3 years (Required)</li></ul><p>Work Location: In person</p>

Safety & Maintenance Specialist

SimpleConsign

<p></p><div><div><div>As a Technical Support Specialist, you will be responsible for providing world-class software and hardware support to our rapidly-growing customer base.</div>
</div><div><h3 class="jobSectionHeader"><b>About SimpleConsign</b></h3>
<div><div>It&rsquo;s time the resale industry reaped the benefit of the innovation that has poured into the retail sector. SimpleConsign was designed for this. As the first and leading web-based inventory and POS system for consignment stores and consignors, SimpleConsign offers a user-friendly, feature-rich platform that helps store owners streamline operations, improve inventory tracking, and enhance the overall customer experience.
</div></div></div><div><h3 class="jobSectionHeader"><b>Description</b></h3>
<div><div><div>Job Title: Technical Support Specialist</div><div>
Reports to: Manager of Technical Support</div><div>
Department: Post-Sale Services</div><div>
Company: SimpleConsign</div><div>
Type: Full-time/Salaried</div><div>
Location: Columbia, MO (on-site)</div><div></div><div><br>
About Us:</div><div>
SimpleConsign is a leading provider of innovative and user-friendly SMB B2B software solutions designed to streamline inventory management and enhance retail operations. Our suite of products caters to the unique needs of small and medium-sized businesses, empowering them to thrive in the dynamic market landscape. As we continue to grow, we are seeking an ambitious and customer-centric Technical Support Specialist to join our team to ensure our customers receive optimal satisfaction by delivering high-quality and timely technical support.</div><div></div><div><br>
Job Description:</div><div>
The Technical Support Specialist plays a pivotal role at SimpleConsign, focusing on assisting customers with technical issues, providing thorough training, and ensuring the smooth operation of our software across various store environments. This role involves direct interaction with customers, solving problems in real-time, and contributing to the continuous improvement of our software solutions.</div><div></div><div><br>
Responsibilities:</div><ul><li>
Technical Support: Offer assistance for both software and hardware, resolving technical issues through email and over the phone while connected to the customer's computer via remote login</li><li>
Training: Educate users on the SimpleConsign software, tailoring the training to fit consignment, buy outright, and dealer mall store environments</li><li>
Collaboration: Work closely with the Manager of Technical Support and team to analyze customer issues, initiating corrective actions and contributing to the improvement of our application</li><li>
Triage: Troubleshoot, investigate and document suspected product-related issues and effectively communicate these to leadership and our product team</li><li>
Innovation: Utilize technology to enhance efficiency within the team and the software's usability for customers</li><li>
Availability: Willingness to work evenings and weekends on a rotating basis and be proactive in solving customer's problems, including making outgoing calls</li><li>
Documentation: Create and maintain FAQs and self-serve documentation to aid customers in answering and troubleshooting common questions and issues</li><li>
Performance: Maintain focus on efficiency by meeting or exceeding core KPI targets as defined by leadership</li></ul><div></div><div><br>
Requirements &amp; Qualifications:</div><ul><li>
BA/BS degree or similar college-level education</li><li>
Minimum of 1-2 years experience in a technical support or a similar role with a track record of excellence</li><li>
Customer-centric attitude with a heart of service</li><li>
Experience with Zendesk or other help desk-related platforms</li><li>
Comfortable troubleshooting hardware issues with receipt and label printers</li><li>
Proficient in both Windows and Mac environments, as well as web browsers and their extensions.</li><li>
Demonstrated ability to learn and become an expert on new software products quickly</li><li>
Excellent verbal and written communication skills, with a strong aptitude for problem-solving and conflict resolution</li><li>
Knack for synthesizing complex topics into easily understood information for others to understand</li><li>
Passionate about delivering exceptional customer service and driving customer feedback into a product improvements</li><li>
Creative, motivated, and capable of working effectively in a team to find resolutions and streamline customer support processes</li></ul><div></div><div><br>
Benefits:</div><ul><li>
Competitive salary and performance-based bonuses.</li><li>
Comprehensive health, dental, and vision benefits.</li><li>
401(k) retirement savings plan with 6% company matching.</li><li>
Professional development opportunities.</li>
Collaborative and innovative work environment.<br>
<li>
</li></ul><div></div><br>
<div>If you're a team player with a knack for technology and a commitment to customer success, we invite you to apply for the Technical Support Specialist role at SimpleConsign. Help us revolutionize how small and medium-sized businesses operate in the retail industry!</div><br>
<div></div>
</div></div></div><div><h4 class="jobSectionHeader"><b>Salary</b></h4>
<p>$50,000 - $53,000 per year</p></div></div>

Technical Support Specialist

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