technical service specialist

Roche

<div>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.<div>
The Position</div>
We are looking for a Technical Service Specialist located in &#304;stanbul (Avrupa) at Roche Diagnostics.
This is an exciting time to join Roche Support Teams. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops, and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment, and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.
The Opportunity
The Roche Support Teams are committed to providing industry-defining support to its customers. As a Technical Service Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche-assigned product lines, and provide valued service to your laboratory customers in Turkey.
The Technical Service Specialist in the Roche Support Teams, position serves as a technical repair or installation specialist for Roche product lines.
The Roche Technical Service Specialist also;<ul><li>Provides routine technical support to customers on operational and maintenance aspects of system equipment</li></ul>
-Performs on-site service, repair, and/or installation of company products - This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking<ul><li>Serves as customer contact on routine technical and service-related problems</li></ul><ul><li>Schedules and performs preventative maintenance per department policy</li></ul><ul><li>Monitors customer equipment performance and can respond and resolve most routine issues</li></ul><ul><li>Refers complex problems and issues to higher levels</li></ul><ul><li>Receives training and delivers service within the normal scope of the position</li></ul><ul><li>Follows documented practices, policies, and procedures in providing repair and installation support</li></ul><ul><li>Diagnoses mechanical, hardware, software, and system failure, using established procedures</li></ul><ul><li>Determines the most cost-effective repair/resolution to minimize customer downtime</li></ul><ul><li>Provides analysis, feedback, and recommendations on product failure trends and serviceability issues</li></ul><ul><li>Documents all activity in a manner compliant with the company&rsquo;s quality procedures</li></ul><ul><li>Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions</li></ul><ul><li>Responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products</li></ul><ul><li>Promotes effective, positive, and productive communication among the team to ensure and maximize the satisfaction of the customer base</li></ul><ul><li>Manages customer accounts at a level that promotes goodwill, confidence, and credibility to exceed customer expectations in terms of product, service, and support quality</li></ul><ul><li>Identifies revenue-generating and cost-saving opportunities, implements the Roche Diagnostics service agreement policy, and seeks out opportunities to market service contracts to existing customers</li></ul><ul><li>Maintains expenses within departmental guidelines and controls inventory and all company property</li></ul>
Who You Are<ul><li>
Bachelor&rsquo;s degree in Biomedical Engineering, Mechanical Engineering, Electrical/Electronic Engineering</li><li>
Advanced knowledge of electronics, electro-mechanical systems, and information technology</li><li>
Ability to serve as an internal technical resource for lower-level staff</li><li>
Knowledge of basic chemistry</li><li>
Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region, and be on call 24/7 during rotation</li><li>
Good written/verbal communication, organization, and prioritization skills</li><li>
Good English communication skills</li><li>
Effective customer service skills, which include a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships</li><li>
Ability to travel, including some overnight travel, is required</li></ul><div>
Who we are</div>
A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. 
Let&rsquo;s build a healthier future, together.
Roche is an Equal Opportunity Employer.</div>

Technical Service Specialist

FUJIFILM Healthcare Turkey

<div>
 
 We are looking for a Technical Service Specialist for our Healthcare Products with the following qualifications to be deployed in Istanbul European site.
 
 
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 University degree preferable in Electrical / Electronics, Physics or Biomedical Engineering
 </li>
 <li>
 Healthcare business and process knowledge,
 </li>
 <li>
 Good knowledge in computer networking systems
 </li>
 <li>
 Strong presentation skills (public speaking and lecture experience desired),
 </li>
 <li>
 Analytical thinking, solution oriented, patient and self-confident,
 </li>
 <li>
 Strong planning / organization and time management skills
 </li>
 <li>
 Minimum 2 years experience in installing CT&amp;MRI systems and technical service
 </li>
 <li>
 Residing on Anatolian Side
 </li>
 <li>
 Military service should be completed for male candidates,
 </li>
 <li>
 Driving license Class B,
 </li>
 </ul>
 
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 
 <ul>
 <li>
 To provide technical service support and installation for the full range of CT-MRI equipment to new and existing customers,
 </li>
 <li>
 Perform maintenance and repair on customer sites in the region
 </li>
 <li>
 Understanding to customer needs, and offer them best solutions and maximize customer satisfaction
 </li>
 </ul>
 
 
</div>

Teknik Servis Mühendisi

Apple

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple&rsquo;s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
 
 
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services. 
 
Description 
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. 
 
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. 
 
Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software. 
 
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. 
 
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. 
 
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Demonstrate technical expertise of Apple products and services. 
Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment. 
Navigate customer service issues with care and strong interpersonal skills. 
Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience. 
Work in a fast-paced environment and balance multiple tasks at the same time. 
Work well in a team environment, demonstrating shared responsibility and accountability with other team members. 
Be trusted with sensitive or confidential information, keeping with Apple&rsquo;s core values. 
Be curious and open to learning from others and helping each other grow. 
 
Minimum Qualifications 
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Technical Specialist

Hexagon Mining, Inc.

Overview The Company: We are Hexagon. At Hexagon, we do not just measure the world - we define its future. As the global leader in measurement technologies, we provide the confidence that vital industries rely on to build, navigate, and innovate. We bridge the physical and digital worlds with cutting-edge metrology, reality capture, and positioning solutions - making industries and cities safer, smarter, and more sustainable.Hexagon Autonomous Solution comprises of three divisions: Agriculture, Autonomy & Positioning and Mining. Mining: Our mining technologies provide surveying, design, fleet management, production optimisation and collision avoidance capabilities in a single, life-of-mine solution that connects people and processes, reduces costs and improves the safety and productivity of mine sites.At Hexagon we are a fast growing innovative and dynamic business that will offer you endless opportunities you seek - Whether you're looking to take the first step or the next challenge in your career, you've come to the right place The Position Reporting to the Manager Integrated Machines System (IMS), this role will see you join a small close-knit team within our Technical Service & Support Division of Hexagon Mining. Your role will see you provide customers with ongoing and proactive technical support for our clients underground and surface mining operational technology.Due to recent successful acquisition of a new product line, we are seeking those who specialise or skilled in network configuration/Communications.This role is Perth CBD based with ad hoc site FIFO travel (35% in calendar year) As a Systems Specialist your duties will include the following, not limited to;Responsibilities<ul><li>Technical: Assist in product & service implementation, through support on installation/decommissioning or testing activities.</li><li>Technical: Provide ongoing technical support & troubleshooting solutions to our customer challenges, identifying opportunities for continuous improvement/modifications through the lifecycle of a product.</li><li>Technical: Partner with engineering and development teams to scope, test, and launch new products and features for our customers mine operational needs</li><li>Operational: Monitor system reporting on customers operations, providing weekly reports.</li><li>Operational: Performing quality assurance and control measures during the logistics period.</li><li>Operational: Maintain, enhance, and adhere to Hexagon and client documentation and reporting standards, systems, processes, policies, and procedures, participating in audits when required.</li><li>Customer Service: Act as a first point of contact to deliver investigations and diagnosis to provide optimal solutions</li><li>Customer Service: Facilitate ongoing competency training and value education to customers on our technology suite.</li><li>Customer Service: Case Management support: Act as a focal point across the service level agreement and to guide solutions, manage resolutions, discuss additional product integrations to optimise production.</li></ul> About you We are looking for an individual who can bring their knowledge of mining operations, passion for technical problem solving, and ability to build collaborative customer relationships to our team as we continue with a busy 2025!This is an Entry level position that will offer an in-depth training program, so if you are an early career network technician or early career Communications technician seeking a new change or a Field Tech/technical product support with wishing to build a career in taking your mining experience into the world of technology with a passion for customer engagement - this could be the move for you! Required <ul><li>Intermediate skills across Microsoft applications</li><li>Intermediate skills/knowledge working with technology applications, operating systems</li><li>Ability to build strong relations across diverse stakeholder group, internally and externally</li><li>Able to be adaptable and agile in changing environments</li><li>Comfortable entering confined spaces, working in hot temperatures</li><li>A strong commitment to prioritizing safety and proactively contributing to a driving safety culture</li><li>Car (C class) unrestricted (manual) driver's licence</li><li>Australia Citizen or Permanent Resident</li><li>Valid Police Clearance or ability to gain such clearance for UG client sites</li></ul> Desirable, not essential <ul><li>Prior Experience in Underground Mining, ideally within mining equipment technology</li><li>Background in Network/communications would be highly desirable</li><li>High School Diploma/ Certificate IV in Information Technology or related field</li><li>First aid certificate - (desirable)</li><li>Prior experience facilitating training sessions</li><li>Ability to be customer focused and solution driven</li></ul>Not sure if you meet all the qualifications for this role? Let us decide! At Hexagon, we are committed to a diverse and inclusive work environment. If you're excited about the opportunities this role could bring, we encourage you to apply.We are committed to being a diverse workplace that mirrors the international nature of our business, with employees, customers and suppliers working across the world in more than 50 countries.

Product Specialist Mining Technology

Marcel Aviation

<div>
 
 We are looking for " Technical Supply Specialist" who will work at the Headquarter of Marcel Havac&inodot;l&inodot;k.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in related fields (i.e. Civil Aviation )
 </li>
 <li>
 Excellent command of written and spoken English,
 </li>
 <li>
 Advanced knowledge in MS Office Application. (for experienced candidates, Wings NG or similar ERP solutions experience is a plus.)
 </li>
 <li>
 Preferably with minimum 3-4 years experience in the field of aviation procurement and/or aviation logistics.
 </li>
 <li>
 Excellent organizational, problem solving and communication skills,
 </li>
 <li>
 Strong analytical abilities, pro-active and self-motivated, willing to take responsibility,
 </li>
 <li>
 Ability to work on flexible hours if needed via remote access to systems.
 </li>
 <li>
 Ability to make sound decisions under time pressure environment,
 </li>
 <li>
 Ability to communicate and coordinate with people from various cultures,
 </li>
 <li>
 Result-oriented, a good team player, well-disciplined and well-organized,
 </li>
 <li>
 Flexible working hours,
 </li>
 <li>
 No obligation of military service for male candidates.
 </li>
 </ul>
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Responsible for sourcing and purchasing of aviation rotables, expendables, chemicals and tools.
 </li>
 <li>
 Ensure that all parts and materials have appropriate paperwork.
 </li>
 <li>
 Comparison of received proposals, preparation of comparison tables and submission for approval in order to identify the best proposal in terms of condition, price and lead time.
 </li>
 <li>
 Preparation of formal orders for the selected items and approved proposals and submission to the related supplier. Follow up of orders in order to receive the parts on time or by defined deadlines whereas applicable.
 </li>
 <li>
 Processing and follow up of all logistics phases in coordination with forwarders &ndash; logistics partners and other related internal departments.
 </li>
 <li>
 Coordination with other departments in order to perform his/her duties in accordance with described procedures.&nbsp;
 </li>
 <li>
 
 Develop business opportunities with service providers and maintain a constant communication with them related to materials and logistics.
 
 </li>
 <li>
 
 Provide AOG support when necessary.
 
 </li>
 <li>
 
 Establish and supervise a supply chain process for new/current company projects.
 
 </li>
 </ul>
 
 
 
</div>

Technical Supply Specialist

Fidia Pharma

<div>
 
 Founded in 1946, Fidia is an Italian multinational pharmaceutical company, with R&amp;D, manufacturing, marketing and sales capabilities, and an extensive product portfolio, mainly based on Hyaluronic Acid, in strategic therapeutic areas such as Joint care, Eye care, Skin care, Specialty care, Health&amp;Wellness care. Headquartered in Abano Terme (PD), Fidia extends its global reach through local partners and distributors in 120+ countries worldwide, as well as with wholly owned subsidiaries.
 
 
 
 
 
 To strengthen our team in Egypt, we are looking for a Scientific Service Specialist to be based in Cairo. The position reports directly to the Country Manager.
 
 
 The selected candidate will play a key role in ensuring the quality and compliance of company processes, acting as a point of reference both for local authorities and for the corporate group.
 
 
 
 
 
 We are recruiting
 
 
 
 
 
 
 Scientific Service Specialist
 
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Implement the Quality Management System to control the distribution of medicinal products, medical devices and any other Fidia&rsquo;s products within the Territory according to the applicable standards, regulations and procedures.
 </li>
 <li>
 Manage and control the quality and correct documentation of all actions under its responsibility.
 </li>
 <li>
 Design, maintain local set of quality SOPs (related to good distribution practices), ensure local documentation management.
 </li>
 <li>
 Organize and manage continuous training activities for the personnel.
 </li>
 <li>
 Responsible for managing deviations, change control, CAPAs, complaints, recalls and all other topics related to the QMS.
 </li>
 <li>
 Organize self-audit related to GDP requirements and manage corrective action plan.
 </li>
 <li>
 Managing the external warehouse company and controlling of good distribution practices implementation in the site. Approving all service activities related to GDP.
 </li>
 <li>
 Managing that all necessary additional requirements regarding the products listed in the legislation are implemented and followed.
 </li>
 <li>
 Managing returned, rejected and recalled or counterfeit products, and give the final decision for the product, in conjunction with the MAH or Legal Manufacturer.
 </li>
 <li>
 Managing product complaints from receipt to answer to the customer in collaboration with the Headquarter and manufacturer if different form HQ.
 </li>
 <li>
 Be the Main Contact of local health authorities in coordination with corporate group for validation of communications.
 </li>
 <li>
 Supporting for regulatory inquiries from authorities related to recalls and to adverse events.
 </li>
 <li>
 Implement an approval process for suppliers and be in contact with distributor and suppliers
 </li>
 <li>
 Representing the company in interactions with regulatory authorities, maintaining compliance with local legislation.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 BSc. Of Pharmacy
 </li>
 <li>
 Registered pharmacist in Egypt with an active practice license.
 </li>
 <li>
 Minimum of 3 years experience in quality assurance
 </li>
 <li>
 Knowledge of quality assurance activities such as issuing procedure, complaint managements.
 </li>
 <li>
 Preferable knowledge of ISO 13485 standard and GDP
 </li>
 <li>
 Excellent command of Arabic and English.
 </li>
 <li>
 Strong leadership, organization, and compliance management skills.
 </li>
 <li>
 The selected candidate must not be registered as a pharmacist-in-charge, technical manager, or scientific office manager for any other company or pharmacy.
 </li>
 </ul>
 
 
 
 
 
 Our Offer:
 
 
 
 Open ended contract as per the Egyptian Law
 
 
 Compensation Annual Base Salary: from 358,000 to 447,000 EGP
 
 
 based on the experience.
 
 
 
 
 
 
 Fidia benefits:
 
 
 
 In Fidia you will have unlimited access to training and coaching programs aligned with market best practices and opportunities for professional development through participation in internal job posting processes, pension fund with company integration and healthfund, merit review and referral programs, company canteen, staff discounts and access to the flu vaccination campaign
 
 .
 
 
 
 
 
 
 
 Fidia Farmaceutici promotes parity and inclusion in all its actions. All people from the status of candidate to that of employee and throughout the duration of their employment relationship are entitled to the same opportunities and protections regardless of gender identity, sexual orientation, ethnicity, migration background, religion, nationality, age. All company procedures are therefore drafted in compliance with the principles expressed in the previous point; any divergences should be promptly brought to the attention of the People &amp; Culture Department
 
 .
 
 
 
 
</div>

Scientific Service Specialist

Fidia Farmaceutici Spa

<div><div>Founded in 1946, Fidia is an Italian multinational pharmaceutical company, with R&amp;D, manufacturing, marketing and sales capabilities, and an extensive product portfolio, mainly based on Hyaluronic Acid, in strategic therapeutic areas such as Joint care, Eye care, Skin care, Specialty care, Health&amp;Wellness care. Headquartered in Abano Terme (PD), Fidia extends its global reach through local partners and distributors in 120+ countries worldwide, as well as with wholly owned subsidiaries.</div><div> </div><div>To strengthen our team in Egypt, we are looking for a Scientific Service Specialist to be based in Cairo. The position reports directly to the Country Manager.</div><div>The selected candidate will play a key role in ensuring the quality and compliance of company processes, acting as a point of reference both for local authorities and for the corporate group.</div><div> </div><div>We are recruiting</div><div> </div><div>Scientific Service Specialist</div><div> </div><div>Responsibilities:</div><ul><li>Implement the Quality Management System to control the distribution of medicinal products, medical devices and any other Fidia&rsquo;s products within the Territory according to the applicable standards, regulations and procedures.</li><li>Manage and control the quality and correct documentation of all actions under its responsibility.</li><li>Design, maintain local set of quality SOPs (related to good distribution practices), ensure local documentation management.</li><li>Organize and manage continuous training activities for the personnel.</li><li>Responsible for managing deviations, change control, CAPAs, complaints, recalls and all other topics related to the QMS.</li><li>Organize self-audit related to GDP requirements and manage corrective action plan.</li><li>Managing the external warehouse company and controlling of good distribution practices implementation in the site. Approving all service activities related to GDP.</li><li>Managing that all necessary additional requirements regarding the products listed in the legislation are implemented and followed.</li><li>Managing returned, rejected and recalled or counterfeit products, and give the final decision for the product, in conjunction with the MAH or Legal Manufacturer.</li><li>Managing product complaints from receipt to answer to the customer in collaboration with the Headquarter and manufacturer if different form HQ.</li><li>Be the Main Contact of local health authorities in coordination with corporate group for validation of communications.</li><li>Supporting for regulatory inquiries from authorities related to recalls and to adverse events.</li><li>Implement an approval process for suppliers and be in contact with distributor and suppliers</li><li>Representing the company in interactions with regulatory authorities, maintaining compliance with local legislation.</li></ul><div></div> 
<div>Requirements:</div><ul><li> BSc. Of Pharmacy </li><li> Registered pharmacist in Egypt with an active practice license.</li><li> Minimum of 3 years experience in quality assurance</li><li> Knowledge of quality assurance activities such as issuing procedure, complaint managements.</li><li> Preferable knowledge of ISO 13485 standard and GDP</li><li> Excellent command of Arabic and English.</li><li> Strong leadership, organization, and compliance management skills.</li><li> The selected candidate must not be registered as a pharmacist-in-charge, technical manager, or scientific office manager for any other company or pharmacy.</li></ul><div></div><div> </div><div>Our Offer:</div><div>Open ended contract as per the Egyptian Law</div><div>Compensation Annual Base Salary: from 358,000 to 447,000 EGP based on the experience.</div><div> </div><div>Fidia benefits:</div><div>In Fidia you will have unlimited access to training and coaching programs aligned with market best practices and opportunities for professional development through participation in internal job posting processes, pension fund with company integration and healthfund, merit review and referral programs, company canteen, staff discounts and access to the flu vaccination campaign.</div><div> </div><div>Fidia Farmaceutici promotes parity and inclusion in all its actions. All people from the status of candidate to that of employee and throughout the duration of their employment relationship are entitled to the same opportunities and protections regardless of gender identity, sexual orientation, ethnicity, migration background, religion, nationality, age. All company procedures are therefore drafted in compliance with the principles expressed in the previous point; any divergences should be promptly brought to the attention of the People &amp; Culture Department.</div></div><div></div>

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