technical service specialist

Tyler Technologies

<div><div>The Technical Services Support Specialist is responsible for diagnosing and solving customer issues in a timely and courteous manner. The incumbent may work independently or with other team members to resolve operating system, database, and other technical issues related to Tyler applications.</div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><div>
The Technical Support Specialist should be able to:</div><ul><li>
Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner.</li><li>
Provide support in the various systems management environments related to the ERP and Municipal Justice application software and legacy applications, installed on Windows</li><li>
Operating Systems, using Microsoft SQL Databases.</li><li>
Provide first tier support for technical issues.</li><li>
Respond to client requests for service by priority according to published policies.</li><li>
Build rapport with clients to turn what may be a negative situation into a positive customer service experience. Manage and prioritize multiple and often conflicting tasks.</li><li>
Demonstrate effective communication skills with a wide range of clients, both internal and external, from technical to non-technical and from management to clerical. Focus on providing accurate answers in a pleasant manner.</li><li>
Adapt to changing product and environments.</li><li>
Demonstrate full product knowledge and eliminate knowledge gaps in legacy, current and future products and services by means of self-study, supplemented by formal education.</li><li>
Provide seamless integration to department and company resources to reinforce single point of contact and total incident ownership, including those outside direct area of responsibility.</li><li>
Provide systems management (operating system, database administration, server, and workstation support) troubleshooting and consultation technical support to clients and fellow employees. Primary areas of support include:</li><li>
Remote support of client&rsquo;s mission critical financial server(s)<ul><li>
Operating system administration for Windows or Web servers</li><li>
Network &amp; local printing</li><li>
Point of sale hardware configuration and troubleshooting</li><li>
Tyler program release and third party software upgrades</li><li>
Database administration (Microsoft SQL)</li></ul></li><li>
Resolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications.</li><li>
Document and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.</li><li>
Manage open calls by identifying and prioritizing issues according to published policies.</li><li>
Escalate to senior team member or department member if situation is beyond ability and additional assistance is needed.</li><li>
Identify and meet service measurements and metrics on a daily, weekly, monthly and quarterly basis.</li><li>
Collaborate with other teams, departments and divisions with issues pertaining to Tyler software applications.</li><li>
May contribute to company knowledge library.</li><li>
May conduct training for end-users.</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li>
Bachelor&rsquo;s degree in computer science, MIS, or equivalent experience</li><li>
Experience administering Windows servers.</li><li>
Working knowledge of server hardware and network configurations, including web servers.</li><li>
Ability to troubleshoot PC configurations and connectivity issues.</li><li>
Excellent interpersonal and communication skills.</li><li>
Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.</li><li>
Strong analytical and problem-solving skills.<br>
Ability to work independently and in a team environment.</li><li>
Demonstrated ability to maintain a positive, professional attitude</li><li>
Flexible to work various shifts to cover our core hours of Monday - Friday 8AM - 8PMs.</li></ul></div>

Technical Services Support Specialist

AABTools

<p><b>Role Overview</b></p><p>The <b>TECHNICAL SOLUTIONS SPECIALIST</b> will serve as the <b>&ldquo;Technical Backbone of the Sales Team&rdquo;</b>, ensuring they are fully equipped to advise clients on electrical tools solutions. This role blends deep technical product knowledge with marketing insights to support sales enablement, customer training, and industry engagement. The Specialist will collaborate closely with internal teams and external clients to translate technical expertise into actionable business outcomes.</p><p><b>Key Responsibilities</b></p><p><b>Technical Enablement &amp; Sales Support</b></p><ul><li>Equip the sales team with in-depth technical knowledge of electrical tools, applications, and industry best practices.</li><li>Prepare and deliver technical presentations, product demonstrations, and workshops for both sales staff and customers.</li><li>Collaborate with clients&rsquo; engineers and project managers to assess site requirements and recommend optimal solutions.</li><li>Conduct product trials, application demonstrations, and on-site technical support where required.</li><li>Coach, mentor, and strategize with sales staff to improve technical competency and customer engagement.</li><li>Schedule and conduct after-sales training sessions for customers.</li></ul><p><b>Marketing &amp; Product Support</b></p><ul><li>Support marketing initiatives including trade shows, exhibitions, and promotional product demonstrations.</li><li>Maintain up-to-date knowledge of AABTools&rsquo; product portfolio, competitor offerings, and market trends.</li><li>Develop technical content, guides, and documentation to aid sales and customer understanding.</li></ul><p><b>Customer &amp; Market Interaction</b></p><ul><li>Identify potential customers and project sites, tracking progress and maintaining relationships.</li><li>Address technical customer queries and resolve product-related issues promptly.</li><li>Document insights from customer visits, market trends, and competitor activity for internal reporting and strategy refinement.</li></ul><p><b>Additional Responsibilities</b></p><ul><li>Collaborate with procurement, service, and logistics teams to ensure seamless delivery and support of solutions.</li><li>Contribute to overall business growth by supporting the sales strategy with technical expertise.</li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li>Bachelor&rsquo;s degree in Electrical Engineering, Mechanical Engineering, or related technical field.</li><li>2&ndash;5 years of experience in technical product support, product marketing, or sales enablement in tools, machinery, or industrial solutions.</li><li>Strong understanding of electrical tools, industrial applications, or construction equipment is highly desirable.</li><li>Experience creating technical presentations, workshops, or customer training is a plus.</li></ul><p><b>Key Skills</b></p><ul><li>Deep technical knowledge of electrical tools with the ability to simplify complex concepts.</li><li>Excellent communication, presentation, and coaching skills.</li><li>Customer-focused mindset with problem-solving aptitude.</li><li>Ability to work collaboratively with sales teams and independently on technical projects.</li><li>Proficiency in MS Office and CRM systems.</li><li>Willingness to travel to customer sites and company locations as required.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary with performance-based incentives.</li><li>Comprehensive training on AABTools&rsquo; products, services, and industry applications.</li><li>Opportunity to grow within a leading tools and industrial solutions provider in the UAE.</li><li>Supportive, collaborative, and knowledge-driven work environment.</li></ul><p>Job Types: Full-time, Permanent</p><p>Experience:</p><ul><li>technical support or sales in tools/industrial solution: 2 years (Required)</li></ul><p>License/Certification:</p><ul><li>UAE Driving License (Required)</li></ul><p>Willingness to travel:</p><ul><li>75% (Preferred)</li></ul><p>Work Location: In person</p>

Technical Solutions Specialist

xTool

<p><b>Company Overview</b></p><p>xTool is a leader in laser engraving and cutting technology, celebrated for its innovative products for small businesses and creative enthusiasts. With users in 62+ countries, we&rsquo;ve enabled the creation of more than 30 million projects globally. Founded on a passion for innovation, xTool is driven by a mission to simplify the creative journey. xTool platform empowers everyone&mdash;from home crafters to small business owners&mdash;by combining cutting-edge technology with user-friendly design. At xTool, creativity knows no limits. With relentless innovation, we&rsquo;re committed to bringing the joy of creation to more people. <b>Create. Innovate. Inspire.</b></p><p><b>Position Summary</b></p><p>We are looking for a proactive Technical Support Specialist to join our team in the Mountain View office. This role is integral to our commitment to providing outstanding technical support and ensuring the satisfaction of our customers. You will be handling technical queries and providing solutions that are critical to customer success.</p><p><b>Job Responsibilities:</b></p><ul><li>Provide technical troubleshooting support and remote maintenance assistance for customer inquiries through phone, video, online communication, and service tickets.</li><li>Diagnose and resolve hardware issues, offering effective remote support to customers or partners. Manage customer complaints and critical incidents effectively to ensure prompt resolution.</li><li>Proactively identify quality risks and service issues during customer interactions, driving feedback and follow-up to ensure resolution.</li><li>Collaborate with third-party vendors across various regions to ensure the delivery of exceptional warranty services through telephonic support and on-site assistance. Provide technical oversight, assess service quality, and generate reports on performance and effectiveness.</li><li>Provide technical support to the sales and marketing teams for local events and in-store programs by offering professional service expertise. Ensure seamless technical assistance and best-in-class support to cross-functional teams.</li><li>Document and compile solutions for common product and technical challenges.</li><li>Compile product insights, create training documentation, and periodically generate analytical reports to enhance product and service quality.</li><li>Collaborate with the team to share knowledge, resolve complex issues, and enhance overall service efficiency.</li><li>Perform additional service-related tasks as assigned by the supervisor.</li></ul><p><b>Requirements:</b></p><ul><li>A bachelor's degree or higher, preferably in mechanical engineering.</li><li>At least 1-3 years of experience in technical support, hardware repair, or similar roles, or a strong aptitude for rapid learning and problem-solving in technical environments.</li><li>Ability to diagnose and repair hardware issues effectively.</li><li>Experience in providing remote support and troubleshooting guidance to customers or partners.</li><li>Demonstrate strong systematic and logical thinking skills to analyze problems holistically, trace root causes, and implement effective solutions.</li><li>Proactively seeks solutions and excels at using communication and collaboration to drive issue resolution.</li><li>Strong service-oriented mindset with a keen awareness of risk management; able to identify service and quality risks effectively.</li><li>Highly disciplined with strong execution abilities, quick learning capabilities, and skills in summarizing and synthesizing information.</li><li>Ability to work cross-functionally with multiple teams and stakeholders in a fast-paced environment.</li></ul><p><b>Why Join Us</b></p><ul><li>A dynamic work environment with innovative teams passionate about innovation and education.</li><li>Your contributions at xTool will reach a global audience, impacting millions of projects. Joining xTool means being part of a community that is dedicated to empowering creativity and shaping the future of education and creation. Your work here will not just redefine creativity and education worldwide&mdash;it will also create a lasting impact on communities worldwide.</li><li>We are excited to review your application and welcome you to our innovative team at xTool, where you can be part of making a significant impact in the fields of education and technology. Leveraging your skills in a creative, dynamic environment.</li></ul><p>Work Location: Mountain View, CA</p><p>On-Site Requirement: Full-time presence during business hours</p><p><b>Benefits:</b></p><ul><li>401K, Medical insurance</li></ul><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Health insurance</li></ul><p>Application Question(s):</p><ul><li>Do you hold a degree in a technical field such as mechanical engineering, or a related discipline?</li><li>Are you experienced in applying systematic thinking for diagnosing and troubleshooting hardware issues?</li></ul><p>Ability to Relocate:</p><ul><li>Mountain View, CA 94043: Relocate before starting work (Required)</li></ul><p>Work Location: In person</p>

Technical Support Engineer(Hardware)

visuna

<div><p>Job Reference: 250021</p><div><br>
</div><div><div><div><p>Upstream
</p></div></div><p></p><div><div><b>Start Date: </b>06/04/2026</div><div><b>
Applications close on: </b>08/04/2026</div><div><b>
Contract Type: </b>Contract</div><div><b>
Country: </b>Egypt</div><div><b>
Discipline: </b>Tubular Running Services</div><div><b>
Job Contact: </b>acapplications@visuna.com</div>
</div></div><div></div><div><div><div><div><div><div><p>We are seeking a skilled Field Service Technician (FST) to join our Tubular Running Services team in Egypt. The role involves operating, maintaining, and troubleshooting tubular running equipment used in well construction. The FST will ensure safe, efficient, and accurate deployment of casing and tubing on both offshore and onshore projects, supporting high-quality oil and gas operations.</p>
<p></p>
<h3 class="jobSectionHeader"><b>Key Responsibilities:</b></h3>
<ul><li>Operate and maintain tubular running tools (TRT), casing and tubing running systems</li>
<li>Monitor and record make-up data, including torque, turns, and load parameters</li>
<li>Assist in setup, inspection, and calibration of running equipment</li>
<li>Troubleshoot mechanical, hydraulic, and electronic issues in real time</li>
<li>Ensure adherence to company procedures, HSE standards, and client specifications</li>
<li>Collaborate with drill crews, engineers, and offshore/onshore teams to deliver operations safely and efficiently</li>
<li>Conduct preventive maintenance and maintain equipment logs</li>
<li>Report daily operational activities and provide recommendations for improvement</li>
</ul>
<p><b>Required Qualifications &amp; Experience:</b></p>
<ul>
<li>Technical Diploma, HND, or Bachelor&rsquo;s degree in Mechanical, Electrical, or Petroleum Engineering</li>
<li>Proven experience as a Field Service Technician in Tubular Running Services</li>
<li>Familiarity with torque/turn systems, hydraulic tools, and data acquisition equipment</li>
<li>Offshore experience is an advantage; onshore oil and gas experience accepted</li>
<li>Strong mechanical, hydraulic, and electronic troubleshooting skills</li>
<li>Ability to read and interpret engineering drawings and operational manuals</li>
</ul>
<p></p><h3 class="jobSectionHeader"><b>Benefit of Working with Visuna?
</b></h3><p></p><ul><li>A dedicated member of the team responsible for your placements and welfare</li>
<li>Some of the best day rates in the industry</li>
<li>FREE worldwide insurance and Medevac cover whist on a Placement</li>
<li>24/7 access to our specialist support team</li>
<li>Assistance and advice on a range of business topics</li>
<p></p>
<li>FREE access to our Competency Scheme</li>
<li>Increased exposure to potential clients and more placement opportunities</li></ul></div></div></div></div></div></div></div><p></p>

TRS Field Service Technician

Wilson Computer Support

<p><b>Tier 1 IT Support Specialist / Service Coordinator</b></p><p>$50,000&ndash;$60,000 + Benefits<br/>Full-Time | On-Site</p><p><b>Company Overview</b></p><p>We&rsquo;re a long-established IT services company in Birmingham supporting professional businesses (law firms, medical, engineering, etc.). Our clients depend on us to keep things running smoothly without disruption.</p><p>We operate with a structured, proactive approach and are building a team that values ownership, consistency, and clear communication.</p><p><b>About the Role</b></p><p>We&rsquo;re hiring a Technical Service Coordinator to sit at the center of our service team. This person helps manage ticket flow, keeps systems aligned with our standards, and ensures clients feel taken care of from the moment they reach out.</p><p>This is a hands-on, fast-moving role&mdash;not a management position.</p><p><b>What You'll Do</b></p><p><b>Ticket Triage &amp; Customer Communication</b></p><p>- Respond to incoming tickets (phone/email)</p><p>- Acknowledge issues quickly and set expectations</p><p>- Triage and route tickets appropriately</p><p>- Follow up on aging or stalled tickets</p><p><b>Centralized Services (Proactive Work)</b></p><p>- Check backups and resolve failures</p><p>- Ensure tools are installed and functioning across systems</p><p>- Review alerts from tools like Datto RMM</p><p>- Identify recurring issues and flag patterns</p><p><b>Team Coordination</b></p><p>- Keep tickets clean and updated</p><p>- Follow up with technicians when tickets stall</p><p>- Reassign work as needed</p><p><b>What Success Looks Like</b></p><p>- Clients feel taken care of immediately</p><p>- Tickets don&rsquo;t sit stale</p><p>- Issues are caught early</p><p>- The team operates smoothly</p><p><b>What We&rsquo;re Looking For</b></p><p>- 1&ndash;3 years in IT support or MSP environment</p><p>- Experience with ticketing systems (ConnectWise, Autotask, ServiceNow, or similar)</p><p>- Exposure to RMM tools (Datto RMM, NinjaOne, Kaseya, or similar)</p><p>- Familiarity with backup monitoring</p><p>- Strong communication skills</p><p><b>Ideal Background Examples</b></p><p>Candidates with these types of experiences often succeed in this role:</p><ul><li>Help Desk or <b>IT Support Technician</b> roles</li><li>Technical support inside a business environment</li><li>Computer Science or IT coursework</li><li><b>CompTIA A+ or similar certifications</b></li><li>Built or upgraded your own PC</li><li>Provided technical support for friends, family, or a small business</li></ul><p><b>Personality Traits That Thrive Here</b></p><ul><li>Naturally curious about technology</li><li>Proactive and self-motivated</li><li>Organized and detail-oriented</li><li>Comfortable communicating with clients</li><li>Calm under pressure</li><li>Not ego-driven &mdash; willing to handle administrative tasks</li><li>Takes ownership without being asked</li></ul><p>If you tend to <b>wait to be told what to do</b>, this will not be a strong fit.</p><p><b>What This Role Is NOT</b></p><ul><li>You&rsquo;re trying to break into IT with no experience</li><li>You want only deep technical/project work</li><li>You dislike multitasking</li><li>You prefer working alone</li></ul><p><b>Compensation &amp; Benefits</b></p><p>$50,000&ndash;$60,000 annually (based on experience)</p><p><i>Benefits include:</i></p><ul><li>Health benefits</li><li>PTO</li><li>Professional development opportunities</li><li>Stable, growing company environment</li></ul><p><b>Apply</b></p><p>If this role sounds like a strong fit for your background, we encourage you to apply.<br/>We review applications quickly and aim to move qualified candidates into interviews promptly.</p><p>Pay: $50,000.00 - $60,000.00 per year</p><p>Benefits:</p><ul><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li></ul><p>Application Question(s):</p><ul><li>When multiple tickets come in at the same time, how do you decide what to work on first?</li><li>If a ticket would take several hours to fully resolve, what would you typically do?</li><li>How do you ensure customers feel taken care of when their issue is not immediately resolved?</li><li>What ticketing system(s) have you used in a professional environment?</li><li>Have you ever followed up on tickets assigned to other technicians to ensure they were completed or updated?</li></ul><p>Work Location: In person</p>

Technical Service Coordinator

<div></div><div><div>Job Description:</div><div></div><div>
Field Service Specialist</div><div></div><div>
Collaborate with Innovative 3Mers Around the World</div><div>
Choosing where to start and grow your career has a major impact on your professional and personal life, so it&rsquo;s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.</div><div></div><div>
This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.</div><div></div><div>
The Impact You&rsquo;ll Make in this Role</div><div>
As a Field Service Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by the following:</div><ul><li><div>
Implement and administer 3M/Scott Fire &amp; Safety service policy with authorized service centers and in-house repair centers at the zone level. Monitor end user satisfaction with existing service support.</div></li><li><div>
Evaluate existing authorized service center activities and territories through performance reviews recommending additional service and/or termination of authorized service centers not adhering to 3M/Scott Fire &amp; Safety policy.</div></li><li><div>
Provide technical assistance and improve the overall professionalism of authorized service centers, in-house repair centers, and end users by conducting service road shows, improved overhaul, field level training programs, and sales training programs as required.</div></li><li><div>
Responsible for assisting in the overall success of both 3M/Scott Fire &amp; Safety and Zone sales goals assisting SCBA &amp; Fire Specialists and Regional Business Managers with sales presentations where required, as well as regularly promoting accessory, spare parts sales, and service equipment lease programs with the Zone.</div></li><li><div>
Attend and support trade shows, exhibits, and demonstrations as required. Assist the Regional Business Manager as required developing the technical expertise and support of the SCBA &amp; Fire Specialists where necessary.</div></li></ul><div></div><div>
Company Vehicle</div><div>
This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.</div><div></div><div>
Your Skills and Expertise</div><div>
To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:</div><ul><li><div>
Associates Degree in Mechanical, Electrical Technology or Business Administration (completed and verified prior to start) AND three (3) years of Fire Service experience in a private, public, government or military environment</div></li></ul><div></div><div>
OR</div><ul><li><div>
High School Diploma and Seven (7) years of Fire Service experience in a private, public, government or military environment</div></li></ul><div>
AND</div><ul><li><div>
Current, valid Driver&rsquo;s License.</div></li></ul><div></div><div>
Additional qualifications that could help you succeed even further in this role include:</div><ul><li><div>
Strong interpersonal, communication, time management, and planning skills. Must be a self-starter, detail oriented, with a &ldquo;can-do&quot; professional attitude and appearance.</div></li><li><div>
Proficient with Microsoft family of software.</div></li><li><div>
Strong Instructional and presentation skills</div></li></ul><div></div><div>
Work location: Remote based location within the assigned territory</div><ul><li>
Territory:<i> </i><i>ME/NH/VT/MA/RI/CT/NY/NJ/PA/DE/MD/DC/VA/NC/OH/WV/KY</i></li></ul><div>
Travel: May include up to 60% domestic travel within the territory</div><div>
Relocation Assistance: May be authorized</div><div></div><div>
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).</div><div></div><div>
Supporting Your Well-being</div><div>
3M offers many programs to help you live your best life &ndash; both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.</div><div></div><div>
Chat with Max</div><div>
For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.</div><div></div>
Applicable to US Applicants Only:The expected compensation range for this position is $96,557 - $118,014, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate&rsquo;s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental &amp; Vision, Health Savings Accounts, Health Care &amp; Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/.<div></div>
Good Faith Posting Date Range 03/18/2026 To 04/17/2026 Or until filled<div></div>
All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.<div></div>
Learn more about 3M&rsquo;s creative solutions to the world&rsquo;s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.<div></div>
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.<div></div>
Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.<div></div>
Pay &amp; Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/<div></div>
3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.<div></div><div>
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.</div><div></div><div>
3M Global Terms of Use and Privacy Statement</div><div><br>
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.</div><div></div><div>
Please click on the following links and select the country where you are applying for employment to review the applicable <div>Terms of Use (link here)</div> and <div>Privacy Policy (link here)</div>. Before submitting your application, you will be asked to confirm your agreement with the terms.</div></div>

Field Service Specialist

Building Controls and Services, Inc.

<div>
 POSITION: Mechanical Service Technician II
 <br/>
 <br/>
 DEPARTMENT: Operations
 <br/>
 <br/>
 CLASSIFICATION: Non-exempt
 <br/>
 <br/>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 General Responsibilities:
 <br/>
 <br/>
 The Mechanical Service Technician handles job start-up, checkout, and troubleshooting for systems and service installed jobs. This position performs mechanical related duties, including service agreement tasks and handling emergency calls as directed.
 <br/>
 <br/>
 Reports to: MSD Team Lead
 <br/>
 <br/>
 Direct reports: None
 <br/>
 <br/>
 <strong>
  Direction
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimal supervision.
  </li>
  <li>
   Requires self-motivation.
  </li>
  <li>
   Provides guidance to outside contractors and limited direction to other specialists.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Major Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  60% Performs mechanical system inspections, service, and troubleshooting.
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Performs mechanical inspections of boilers, chillers, pumps, etc.,
  </li>
  <li>
   Completes final critical adjustments and calibration on mechanical / control equipment following owner&rsquo;s manual instructions.
  </li>
  <li>
   Informs supervisor of any necessary modifications, changes, or upgrades to mechanical system on basis of own findings during the assignment
  </li>
  <li>
   Reviews estimated costs and scope on projects and strives to complete scope of work within the estimated costs.
  </li>
  <li>
   Performs wiring checkout and assists in automation systems start-ups.
  </li>
  <li>
   Completes and submits written reports covering all aspects of each assignment, including customer, nature of trouble, equipment involved, time and material used, travel, and any other expenses.
  </li>
  <li>
   Performs service agreement tasks as directed. Handles emergency service calls on-site or on-line as directed.
  </li>
  <li>
   Responds to customer service calls, checks indicated points of trouble, and analyzes full requirements of system involved and checks and tests systems components.
  </li>
  <li>
   Diagnoses trouble or defects in sensors, field cabinets, control console, or mechanical systems and determines corrective action.
  </li>
  <li>
   Disconnects and dismantles instruments as necessary and corrects trouble or defects by adjusting, repairing, or replacing parts or units.
  </li>
  <li>
   Must be able to recognize safety hazards and understand how to safely overcome them without causing harm to yourself or others.
  </li>
  <li>
   Understand the safety rules and regulations outlined in the BCS safety manual.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  20% Provides customer service by responding to service calls to build and maintain customer relationships.
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Always leaves a customer site with a &ldquo;reason to come back&rdquo; by documenting suggestions for repairs and improvements on every service ticket &ndash; no exceptions.
  </li>
  <li>
   Presents a professional image of Building Controls and Services when speaking to customers (all levels).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  20% Provides technical assistance and training as needed.
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Delivers technical support to end users and field labor when applicable.
  </li>
  <li>
   Trains and develops other Specialists on Systems, equipment, and company policies and procedures.
  </li>
  <li>
   Trains customers on systems prior to job turnover.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Education
 <br/>
 <br/>
 <ul>
  <li>
   Associate degree or equivalent from two-year College or technical school or equivalent combination of education and experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum five years of experience in an HVAC capacity.
  </li>
  <li>
   Minimum five years of experience in a mechanical capacity.
  </li>
  <li>
   Minimum five years of experience in systems including on-the-job experience as a systems/mechanical specialist.
  </li>
  <li>
   Exemplifies company core values: Ambitiously Curious, Always Want the Best and Whatever it Takes
  </li>
  <li>
   Strong knowledge of building automation systems, HVAC, mechanical systems, electrical concepts, and operations.
  </li>
  <li>
   Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  </li>
  <li>
   Excellent oral and written communication skills.
  </li>
  <li>
   Mathematical abilities to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and create and interpret graphs.
  </li>
  <li>
   Strong problem-solving ability.
  </li>
  <li>
   Preventative Maintenance.
  </li>
  <li>
   Universal Diagnostic.
  </li>
  <li>
   Parts Changer.
  </li>
  <li>
   Field Modifications.
  </li>
  <li>
   Able to lead projects/jobs.
  </li>
  <li>
   Capable of reading and understanding blueprints.
  </li>
  <li>
   Unit Startup Knowledge including VAV&rsquo;s.
  </li>
  <li>
   Split System Knowledge.
  </li>
  <li>
   VFD Proficient.
  </li>
  <li>
   RTU Knowledge.
  </li>
  <li>
   Mini Split Knowledge.
  </li>
  <li>
   Water Source Heat Pump Knowledge.
  </li>
  <li>
   Duct System Knowledge.
  </li>
  <li>
   LG Proficient.
  </li>
  <li>
   AAON Proficient.
  </li>
  <li>
   DOAS/MUA Knowledge.
  </li>
  <li>
   CRAC Knowledge.
  </li>
  <li>
   Boiler Basic Knowledge.
  </li>
  <li>
   Chiller Basic Knowledge.
   <br/>
   <br/>
  </li>
 </ul>
 Certificates, Licenses, Registrations
 <br/>
 <br/>
 <ul>
  <li>
   Valid driver license
  </li>
  <li>
   Block journeyman or master mechanical license
  </li>
  <li>
   EPA universal refrigeration handling certificate
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Requires frequent travel through Kansas and the Midwest
  </li>
  <li>
   Requires occasional overnight stays
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Training And Development
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Completes at minimum, 16 hours of continuing education on an annual basis as required to maintain license.
  </li>
 </ul>
</div>


Mechanical Service Technician II

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