technical service specialist

Dentsply Sirona

<div><div><div><div>Requistion ID: 83300</div></div><div><div> 
Dentsply Sirona is the world&rsquo;s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. 
Dentsply Sirona&rsquo;s products provide innovative, high-quality, and effective solutions to advance patient care and deliver better and safer dental care. Dentsply Sirona&rsquo;s headquarter is located in Charlotte, North Carolina. The company&rsquo;s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.dentsplysirona.com for more information about Dentsply Sirona and its products.</div></div></div><div> 
SUMMARY</div><div>
The Technical Support Specialist provides technical and application support, primarily on the phone, to system users and technicians. Limited travel may be required for assistance with installations, escalations, and other support reasons (see Additional Requirements below).</div><div></div><div> 
ESSENTIAL DUTIES AND RESPONSIBILITIES:</div><ul><li>
Acquires and maintains technical knowledge, skills, and references, in all areas of the assigned products, to expertly install, operate, troubleshoot, and repair the equipment.</li><li>
Provides guidance and answers to customers calling requesting assistance in installation, operation, troubleshooting, and repairing assigned products. Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.</li><li>
Recommends or performs remedial actions to correct problems.</li><li>
Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
</li><li>Documents and maintains all relevant information related to product issues, concerns, and customer complaints in accordance with established procedures and quality standards.</li><li>
Serves as a technical resource and cross-functional partner to internal departments by providing product-related information, guidance, and support for assigned product lines.</li><li>
Provides instruction and training to customers and dealer personnel when necessary</li><li>
Travels to perform service calls on problem equipment that local dental service technicians could not repair.</li><li>
Works on special projects as assigned.</li><li>
Performs other duties and assignments as requested to support the technical service function</li></ul><div></div><div> 
Education and/or Experience:</div><ul><li>
Associate's degree or equivalent from a two-year college and a minimum of two years related experience or equivalent combination of education and experience.</li><li>
Must be experienced in troubleshooting computer hardware, Windows Operating Systems, and Applications and/or experience installing and troubleshooting computer networks. Experience in troubleshooting and servicing electromechanical equipment a plus.</li><li>
Direct customer interaction on the phone or in-person a plus.</li></ul><div></div><div> 
Additional Requirements:
 
Candidates must be able to travel 10% to 50%, dependent on role. Multiple roles are available.
</div><div>Candidates must have or be able to obtain a valid passport for limited international travel</div><div><div><div> 
Equal Opportunity Employer: Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law.
Eligibility: All successful applicants must be eligible to work in the country the position is based.
Assistance: If you need assistance with completing the online application due to a disability, please send an accommodation request to accommodationrequest@dentsplysirona.com.
Agencies: Please note that Dentsply Sirona does not accept or respond to unsolicited requests or applications submitted by Recruitment Agencies/ Search Firms.
Notice on Fraudulent Job Offers: Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: careers.dentsplysirona.com.
For California Residents: We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes). The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity). For additional details and questions, contact us at careers@dentsplysirona.com.</div></div></div></div>

Technical Service Specialist - Charlotte, NC

Invisible Agency

<div><h3 class="jobSectionHeader">Project Overview</h3>

We are sourcing independent Scientific and Technical Service Specialists to provide their expertise for an AI benchmark evaluation project. As AI models increasingly generate professional-grade scientific analyses, technical reports, and STEM-focused deliverables, their accuracy relies entirely on robust, expert-crafted training data. The objective of this project is to autonomously produce high-quality evaluation tasks, strong prompts, and clear, well-structured rubrics that generate clean, reliable data for model training.
<h3 class="jobSectionHeader">
Project Deliverables &amp; Scope</h3>

Operate autonomously to design complex evaluation frameworks and provide structured training data. Expected deliverables include:
<ul>
<li>Task &amp; Prompt Creation: Generating realistic, high-quality prompts that compel the AI model to produce complex, professional-grade deliverables specific to scientific research, engineering, and technical services.</li>
<li>Rubric Development: Writing clear, well-structured evaluation rubrics with criteria that are highly specific, non-ambiguous, and easy to score.</li>
<li>Benchmark Evaluation Data Generation: Producing clean, reliable training data that directly aids in the evaluation and refinement of AI models handling complex STEM-related tasks.</li>
<li>Quality Assurance &amp; Fact-Checking: Ensuring all generated tasks and scoring criteria reflect strict, real-world scientific methodologies, technical standards, and empirical accuracy.</li>
</ul><h3 class="jobSectionHeader">Required Expertise</h3>

To successfully fulfill the deliverables of this project, Contractors must possess deep industry knowledge to craft realistic professional scenarios.

Core skillset includes:
<ul>
<li>Demonstrable professional expertise within scientific, engineering, or technical service sectors, with a deep understanding of industry standards, technical terminology, and high-level analytical deliverables.</li>
<li>Strong writing and prompt generation skills, with the ability to design highly realistic, complex STEM task scenarios for AI evaluation.</li>
<li>Proficiency in rubric generation, specifically the ability to create objective, non-ambiguous scoring criteria that leave no room for subjective interpretation.</li>
<li>A meticulous, detail-oriented approach to fact-checking advanced scientific literature, data interpretation, and technical specifications to generate reliable data for system benchmarking.</li>
</ul>
We offer a pay range of $10-to-$30 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor you'll supply a secure computer and high‑speed internet; company‑sponsored benefits such as health insurance and PTO do not apply.

Engagement Type: Freelance / Independent Contractor

Workplace Type: Remote</div>

Scientific and Technical Service Specialist - Freelance AI Trainer Project

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Do you enjoy helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security best practices for applications, servers, and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology platform? 
 
AWS Customer Service provides global support to a wide range of commercial and government customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3.
 
 
As an AWS Customer Success Representative, you'll engage with US Government (USG), and enterprise customers, providing training, support and analysis. You will work with the other members of the AWS Enterprise team including Technical Account managers (TAM&rsquo;s), Sales and Solution Architects. You will be the Subject Matter Experts on Enterprise Account and Billing issues. You will proactively help customers avoid potential issues. Dive deep to understand the underlying issues to help a customer resolve problems. 
 
In addition, your responsibilities will include, but will not be limited to, the following: 
 
<ul><li>Being the customer-facing voice for USG and Enterprise customers, addressing complex account and billing issues</li><li>Working with Enterprise customers to understand how they use AWS account and billing services, and providing valuable feedback</li><li>Performing deep dive analysis on USG / Enterprise customer accounts and billing statements</li><li>Educate customers on reporting options, alerts and budgets.</li><li>Providing prompt, efficient, detailed, customer-oriented service to Enterprise customers</li><li>Working with customer support peers around the globe to ensure a consistent and high-quality level of support</li><li>Driving projects that improve customer interactions with AWS account and billing information</li><li>Acting as the Voice of the Customer for our Enterprise customers, reporting and acting on observed areas for improvement</li><li>Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience</li><li>Assisting with Enterprise customer communication during AWS critical launches and support events</li><li>Assuming responsibility for developing detailed knowledge about AWS specific product and features</li><li>Work with AWS teams to drive resolution of issues for customers</li><li>Making sure internal knowledge reference pages are updated</li></ul> 
This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work. 
 
About the team 
About AWS
 
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
 
 
Why AWS? Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
 
 
Inclusive Team Culture Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
 
 
Mentorship &amp; Career Growth We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
 
 
Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Associate's degree or above, or A+ or Network+ or Security+</li><li>Current, active TS/SCI US Government Security Clearance</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience in leadership or account management positions</li><li>Experience troubleshooting and debugging technical systems, or experience working with customers with a passion for delivering exceptional service and experience that includes strong analytical skills, attention to detail, and effective communication abilities</li><li>Experience working in a fast-paced, team environment</li><li>Demonstrated success driving cross-functional deliverables</li><li>SQL and/or other relational database experience</li><li>Strong fluency with Web Technologies and the Internet</li><li>Understanding of cloud based compute and storage concepts</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, MD, Columbia - 24.00 - 43.00 USD hourly 
USA, VA, Arlington - 24.00 - 43.00 USD hourly 
USA, VA, Herndon - 24.00 - 43.00 USD hourly 
USA, WA, Seattle - 24.00 - 43.00 USD hourly</div>

ADC Technical Customer Service Specialist , Amazon Dedicate Cloud (ADC) Customer Service

DoALL Sawing Products

The Mechanical/Electrical Technical Support Specialist is a pivotal role within the Customer Service Department. This position is primarily responsible for providing technical support and troubleshooting assistance over the phone, conducting parts research and pricing, delivering technical training, and offering occasional on-site technical support as needed. The role serves as a key technical resource for Continental Machines (CMI) customers and the Field Service team.Responsibilities:<ul><li>Provide phone and online technical support to customers and Field Service Technicians, answering questions related to machine assembly, troubleshooting, and repairs.</li><li>Conduct Technical Service School training, covering topics such as electrical systems, basic electronics, hydraulics, schematic and ladder diagram interpretation, sequence of operation, machine line-up, and machine assembly.</li><li>Respond to inquiries regarding part numbers and assist with identifying correct parts and assemblies.</li><li>Determine pricing and availability of service parts and process orders as required.</li><li>Interpret electrical and hydraulic schematics to diagnose and troubleshoot machine issues.</li><li>Locate and retrieve prints for the manufacture of obsolete parts.</li><li>Research customer requirements and recommend appropriate solutions.</li><li>Support the development and maintenance of an internal and external knowledge base to aid in diagnosing machine concerns.</li><li>Perform on-site field repair work as needed, troubleshooting mechanical, electrical, and hydraulic malfunctions.</li><li>Participate in the development and implementation of Service Department processes.</li><li>Maintain regular and reliable attendance.</li></ul>Experience &amp; Education Requirements:<ul><li>Excellent mechanical aptitude with strong electrical and hydraulic system knowledge.</li><li>Proven experience troubleshooting electrical systems ranging from 24 VDC to 480 VAC and hydraulic circuitry.</li><li>Experience with PLCs, VFDs, HMIs, and servos is a plus.</li><li>Ability to read and interpret schematics and technical diagrams.</li><li>Basic machining skills, including sawing, drilling, and milling.</li><li>Strong customer service skills with the ability to communicate effectively and professionally.</li><li>Team-oriented mindset with strong interpersonal and collaboration skills.</li><li>Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.</li><li>Strong organizational skills with a high attention to detail.</li><li>Goal-driven with the ability to manage multiple projects and ongoing activities.</li><li>Ability to lift up to 25 pounds.</li><li>Valid driver&rsquo;s license with a clean driving record.</li><li>Ability to travel domestically with limited international travel.</li></ul>Company Overview:Founded in 1927, Continental Machines (CMI) manufactures the DoALL Sawing Products brand of industrial bandsaw cutting equipment. We provides world-class metal and specialty cutting solutions to a diverse customer base. We currently have an opening for a Technical Support Specialist to join our team.Pay: $25.00 - $30.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Referral program</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Experience:<ul><li>Customer service: 2 years (Required)</li><li>Mechanical knowledge: 3 years (Required)</li></ul>Work Location: In person

Mechanical/Electrical Technical Support Specialist

Eagle Valley Library District

<div>Description:

The Library Technical Services Specialist incorporates learned skills related to acquiring, organizing, and maintaining a variety of library materials, in collaboration with the Catalog Librarian. The specialist also provides customer service to patrons including processing new library cards, check-in &amp; check-out of materials, collection of money for fees and other duties as assigned. Teamwork, communication and personal accountability are essential to the success of this position.
Essential Duties and Responsibilities
Perform library tasks during assigned customer service desk rotations
Maintain library shelf materials and keep public areas tidy
Assist patrons with standard library services
Assist patrons with library computer navigation, troubleshooting library device hardware issues, and introducing digital resources
Support staff with opening and closing procedures for both the library branch and outreach vehicles
Complete monthly check-in meeting with supervisor
Perform data entry tasks in the catalog and patron database
Manage material receiving, cataloging and processing
Manage inter-library loan requests and fulfillment
Support staff with front of house library operations
Competency: Adept with computer software navigation, customer service, and attention to detail. Ability to understand and apply both District policies and Colorado library laws. Ability to solve practical problems and respond to routine requests.
Requirements:

Work Environment: Inside support role, with occasional outside assignments. Regular interaction with other staff and the public. Operates phones, computers and office equipment.
Hours of Work: Hourly, Non-exempt Full-Time
The schedule requires one evening shift per week and one weekend shift per month.
Required education and experience: Bachelor&rsquo;s Degree, equivalent work experience or completion of apprenticeship. One year of customer service work experience.
Additional eligibility qualifications: NONE
Supervisory responsibilities: NONE
Benefits: This position is eligible for benefits including medical, dental and vision insurance, paid vacation, sick and holiday time off, retirement match, bilingual pay incentive and wellness programs
Physical demands: Light physical effort in carrying and shelving books. Frequent standing, walking, bending, stooping and reaching.
Non-essential functions:<ul><li>
Support staff in outreach service procedures and providing standard library services during outreach events, including bookmobile operations</li><li>
Transport mail to and from the post office and sort into appropriate inboxes</li><li>
Assist in inventory procedures for books, materials and supplies</li><li>
Support serials cataloging, including magazine and newspaper materials, as well as claims and withdrawal procedures</li><li>
Assist the Technical Services Manager with special projects as assigned</li></ul>
This job description outlines the primary responsibilities of the position, but is not intended to be an exhaustive list. Employees may be asked to perform other tasks as needed, including non-essential functions, at the discretion of their supervisor.
Classification: Nonexempt
Reports To (Accountability): Technical Services Manager</div>

Specialist- Technical Services

Cox Automotive

<div>This is a Call Center position where most of troubleshooting is over the phone. The Technical Support Specialist will work directly with customers via phone and email to resolve their application and product issues. This position requires self-initiative, ownership, excellent listening skills, and motivation to provide exceptional customer service from inception to resolution for each issue. Your technical and interpersonal skills are critical to success in this position. 
 
This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations:
 
 
6240 Sprint Pkwy 
 
Overland Park, KS 
 
224 Valley Creek Blvd Suite 400 
 
Exton, PA 
 
1 Howard St. 
 
Burlington, VT 
 
6305 Peachtree Dunwoody Rd. Bldg B 
 
Atlanta, GA 
 
13693 S. 200 W 
 
Draper UT 
 
Summary:
 
 
Provides technical customer support to ensure that all customers are satisfied with the products and services. Engages with customers to ensure understanding of product / service capabilities and operations. Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties. Liaises with product, service delivery and other teams to help address unanticipated issues and situations. 
 
This position-must be able to work any shift during business hours. 
 
Shift Schedule: 
<ul><li>
Each employee will be scheduled based upon business need, but the general hours are Monday-Friday anywhere from 7am-7pm CST with rotational Saturdays 8am-5pm CST</li></ul> 
The Technical Customer Care Specialist I will: 
<ul><li>
Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues</li><li>
Will be responsible for routine customer questions relating to product usage within VinSolutions support</li><li>
Provide support for technical issues relating to the Cox Automotive suite of products</li><li>
Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards</li></ul> 

Your role: 
<ul><li>
Handle routine customer questions relating to product usage</li><li>
Provide technical support on issues through to resolution</li><li>
Maintains expert-level knowledge of line of business processes and procedures</li><li>
Accurately log all customer information in the CRM tool</li><li>
Facilitate communication to other departments as needed to resolve client concerns</li><li>
Communicate with key stakeholders to identify and resolve inquiries.</li><li>
Provide proper follow- up to ensure customer is kept apprised of the issue status</li></ul> 

Minimum Qualifications: 
<ul><li>
High School Diploma/GED</li><li>
Generally, less than 2 years of experience</li><li>
Ability to troubleshoot and document issues related to system performance and functionality.</li><li>
Excellent communication skills (Verbal and Written)</li><li>
Strong problem-solving/troubleshooting skills</li><li>
Strong interpersonal skills and attention to detail</li><li>
Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours</li><li>
Ability to work independently as a team to deliver on individual and business goals</li></ul> 

What We Look For (Preferred): 
 
 
<ul><li>Displays strong dependability and reliability.</li><li>
Ability to handle multiple, competing priorities and deliver results in a fast-paced environment.</li><li>
CRM case logging/Salesforce experience</li><li>
Experience with interaction distribution systems such as Genesys Pure Cloud.</li><li>
Automotive industry knowledge.</li></ul> 
USD 16.59 - 24.86 per hour 
 
Compensation: 
 
Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. 
 
Benefits: 
 
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. 
 
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. 
 
EOE, including disability/vets</div>

Technical Customer Care Specialist I (Dealertrack FI)

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10000 technical service specialist jobs Near Me

Technical Service Specialist - Charlotte, NC

Scientific and Technical Service Specialist - Freelance AI Trainer Project

ADC Technical Customer Service Specialist , Amazon Dedicate Cloud (ADC) Customer Service

Mechanical/Electrical Technical Support Specialist

Specialist- Technical Services

Technical Customer Care Specialist I (Dealertrack FI)

Technical Customer Care Specialist I (Dealertrack FI)