technical services analyst

ThinkTek

<div><h1 class="jobSectionHeader">Technology Modernization Analyst (Secret Clearance)</h1>
Who We Are: 
ThinkTek LLC is a fast-growing Certified SBA 8(a) and Service-Disabled Veteran-Owned Small Business (SDVOSB) company. We specialize in providing management and technology consulting services to support the business and technology modernization efforts of the Federal Government. ThinkTek was formed with the specific purpose of providing its clients a tailored solution around ProgramProject Management, Strategic Planning, and IT Operations.<h2 class="jobSectionHeader">
Position Description:</h2>
ThinkTek is seeking a highly motivated Technology Modernization Analyst to support the assessment of our client's current technology landscape and the development of a forward-looking technology strategy. This role is focused on the tactical evaluation of systems and architecture, identifying opportunities for modernization, and creating a detailed, actionable roadmap to guide the organization's technological transformation.<h2 class="jobSectionHeader">
Key Responsibilities:</h2><ul><li>Technology and Architecture Assessment: Conduct comprehensive assessments of the current technology environment and architecture, evaluating their alignment with industry best practices and mission requirements.</li><li>Roadmap Development: Develop a multi-year technology roadmap that includes a sequenced plan of initiatives, timelines, dependencies, and a prioritization matrix aligned to strategic objectives.</li><li>Future-State Vision: Create and document a 'to-be' technology vision, including detailed narratives and models of the target environment.</li><li>Emerging Technology Analysis: Analyze emerging trends and technologies, such as Artificial Intelligence (AI), to identify opportunities for improving baseline technologies (e.g., ServiceNow) and back-office support.</li><li>Performance Metrics: Define and draft Key Performance Indicators (KPIs) to track the progress and success of the technology roadmap's implementation.</li><li>Implementation and Financial Planning: Develop a tactical plan for the first year of implementation and create multi-year financial and resource estimates (cost, personnel, skills) required to execute the roadmap.</li></ul><h2 class="jobSectionHeader">
Required:</h2><h2 class="jobSectionHeader">
SkillsCompetencies:</h2><ul><li>
Ability to evaluate complex IT environments, systems, and architectures for alignment with mission needs and industry best practices.</li><li>
Working knowledge of enterprise architecture concepts and ability to support development of current-state (&quot;as-is&quot;) and future-state (&quot;to-be&quot;) views.</li><li>
Ability to develop multi-year technology roadmaps, including prioritization, sequencing, and dependency mapping aligned to strategic objectives.</li><li>
Familiarity with legacy system modernization approaches, including cloud adoption, platform consolidation, and workflow automation improvements.</li><li>
Ability to assess emerging technologies (e.g., AI/ML, automation, low-code platforms) for applicability to mission and business processes.</li><li>
Ability to define and apply KPIs and performance metrics to track progress and inform decision-making.</li><li>
Experience supporting cost estimation, resource modeling, and implementation planning for technology initiatives.</li><li>
Ability to translate technical concepts into clear documentation, briefings, and recommendations for both technical and non-technical stakeholders.</li><li>
Familiarity with tools such as Microsoft Excel, PowerPoint, Visio, and collaboration platforms (e.g., Jira, Confluence, ServiceNow).</li><li>
Strong analytical, communication, and problem-solving skills.</li></ul><h2 class="jobSectionHeader">
Clearance:</h2><ul><li>
Minimum Active Secret Clearance
</li></ul><h2 class="jobSectionHeader">EducationExperience:</h2><ul><li>
Education: Bachelor's degree in information technology, systems engineering, business, or related field</li><li>
Experience: 3+ years of experience supporting federal IT programs, system modernization, or technology consulting</li></ul><h2 class="jobSectionHeader">
Desired:</h2><ul><li>
Experience supporting large-scale or multi-vendor federal IT programs or modernization initiatives.</li><li>
Familiarity with federal mission systems, including case management, workflow automation, or identity and credentialing solutions.</li><li>
Certifications such as PMP, FAC-P/PM, SAFe, Scrum Master (CSM), or ITIL</li><li>
Experience with cloud environments (AWS, Azure, or government cloud platforms)</li></ul>
ThinkTek LLC is proud to be an Equal Opportunity Employer (EOE), making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. ThinkTek offers medical, dental, and vision insurance to all full-time employees; PTO and a variety of other paid leave options are also available. You can read more about ThinkTek benefits at https://www.thinktekllc.com/careers/.</div>

Technology Modernization Analyst

<div></div><div>Date: May 7, 2026
Location: Springfield, VA, Virginia, United States
Company: HII's Mission Technologies division
<div>Requisition Number: 28134

Required Travel: 0 - 10%

Employment Type: Full Time/Salaried/Exempt

Anticipated Salary Range: $90,418.00 - $170,000.00

Security Clearance: TS/SCI
Level of Experience: Mid 


This opportunity resides with Warfare Systems (WS), a business group within HII&rsquo;s Mission Technologies division. Warfare Systems comprises cyber and mission IT; electronic warfare; and C5ISR systems.

HII works within our nation&rsquo;s intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats. Our capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and federal agency partners. 


Leadership Mindset at HII &ndash; Mission Technologies

Leadership at HII is a mindset, not a title. Through our Leadership Capability Framework, we define how every team member contributes to our mission and culture: 
<ul>
<li>Know &amp; Grow Your People &ndash; Commit to learning and supporting team success.</li>
<li>Build Relationships &ndash; Communicate openly, collaborate well, and build trust.</li>
<li>Take Ownership &ndash; Deliver on commitments and take pride in your work.</li>
<li>Customer First &ndash; Focus on the mission and those we serve.</li>
<li>Shape the Future &ndash; Bring ideas, curiosity, and continuous improvement.</li>
<li>Act with Urgency &ndash; Take initiative and follow through with purpose.</li> 
</ul>
These capabilities guide how all employees contribute to our shared success across Mission Technologies.<div><div><div><h2 class="jobSectionHeader"> 
Job Description</h2>
</div><div>
HII Mission Technologies is seeking an experienced ServiceNow Technical Business Analyst. This role will bridge the gap between business needs and IT capabilities by configuring, supporting, and optimizing the ServiceNow platform. They will translate business requirements into technical user stories, manage workflow design, perform system administration (UI policies, business rules), and support ITSM operations.

If you are passionate about business, bringing requirements to life and making a direct impact on your team, this is the role for you! 


Level 3 salary range: 90,418-167,918

Level 4 salary range: 113-587- 210,948</div></div><div><div><h2 class="jobSectionHeader">
Essential Job Responsibilities</h2>
</div><div><ul><li>Lead solution design and requirement decomposition, translating mission/business needs into technically sound ServiceNow designs (data model, workflows, integrations)</li>
<li>Facilitate deep-dive working sessions with stakeholders and engineers to define processes, validate assumptions, and align on scalable platform solutions</li>
<li>Produce high-quality design artifacts (user stories, acceptance criteria, data mappings, workflow diagrams) that are implementation-ready for development teams</li>
<li>Drive OOTB-first design decisions, evaluating tradeoffs across configuration vs customization with a focus on maintainability and upgradeability</li>
<li>Partner closely with developers and architects to refine backlog, resolve technical ambiguities, and ensure alignment to platform standards (CMDB/CSDM, security, governance)</li>
<li>Support testing and validation efforts, ensuring delivered solutions meet functional, technical, and data integrity requirements</li>
</ul></div></div><div><div><h2 class="jobSectionHeader">Minimum Qualifications</h2>
</div><div>
Level 3 : 6 years relevant experience with Bachelors in related field; 4 years relevant experience with Masters in related field; or High School Diploma or equivalent and 10 years relevant experience.

Level 4: 10 years relevant experience with Bachelors in related field; 8 years relevant experience with Masters in related field; or High School Diploma or equivalent and 14 years relevant experience. 


Required experience: 5+ years as a Business Analyst with at least 3 years Business Analyst Supporting ServiceNow implementations.
Experience translating business requirements into technical stories and acceptance criteria, facilitating requirements gathering sessions with stakeholders, and documenting users stories, functional requirements, process flows, and acceptance criteria. 
Experience working on/with Agile/Scrum delivery teams 


Security + Certification to be obtained within 3 monhts of hire. 


TS/SCI clearance required at time of hire with ability to obtain Poly.</div></div><div><div><h2 class="jobSectionHeader"> 
Preferred Requirements</h2>
</div><div>
Desired certifications or training: ServiceNow Certified Implementation Specialist &ndash; ITSM (CIS-ITSM), ITIL Foundation (V3 or V4), Certified Scrum Master. ServiceNow Certified System Administrator (CSA)

Desired experience: Experience supporting; ServiceNow ITSM implementations, federal or regulated environments, platform governance and backlog management, user acceptance testing (UAT) and release validation. Familiarity with CMDB, Incident, Change, and Request Management processes.</div></div></div> 
The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills. 
 
Meet HII&rsquo;s Mission Technologies Division 
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense &ndash; the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that&rsquo;s right for you. Apply today. We look forward to meeting you. 
 
To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072
 
 
HII is more than a job - it&rsquo;s an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application. 
 
Why HII 
We build the world&rsquo;s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals. 
 
Recognized as one of America&rsquo;s top large company employers, we are a values and ethics driven organization that puts people&rsquo;s safety and well-being first. Regardless of your role or where you serve, at HII, you&rsquo;ll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career. 
 
Together we are working to ensure a future where everyone can be free and thrive. 
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. 
 
Do You Need Assistance? 
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to buildyourcareer@hii-co.com and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Mission Technologies.</div></div>

ServiceNow Technical Business Analyst

CEC Facilities

<div>Position Summary
The Technology Solutions Analyst is responsible for partnering with business and technology teams to identify, evaluate, and support the delivery of artificial intelligence (AI), analytics, and automation solutions that drive operational efficiency and business value. This role serves as a bridge between business stakeholders and technical delivery teams, translating business needs into AI enabled solutions while supporting implementation, adoption, and continuous improvement.
Key Responsibilities<ul><li>
Collaborate with business stakeholders to identify opportunities for AI, machine learning, automation, and analytics solutions.</li><li>
Gather, analyze, and document business requirements, process workflows, and functional specifications.</li><li>
Translate business challenges into clearly defined AI use cases, user stories, and success criteria.</li><li>
Partner with data engineers, data scientists, developers, and vendors to support AI solution design and implementation.</li><li>
Participate in proof of concepts (POCs) and pilot programs to validate feasibility and business value.</li><li>
Support solution testing, validation, and deployment activities.</li><li>
Collaborate with data teams to define data requirements, quality standards, and validation criteria.</li><li>
Assist in monitoring model performance and business outcomes.</li><li>
Support responsible AI practices, including governance, privacy, security, and ethical considerations.</li><li>
Support user training, communications, documentation, and change management activities.</li><li>
Act as a liaison between IT and business teams to ensure solutions meet user needs and are adopted effectively.</li><li>
Define and track key performance indicators (KPIs) for AI initiatives.</li><li>
Monitor post implementation outcomes and identify opportunities for optimization.</li><li>
Stay informed on emerging AI technologies and recommend improvements or innovations.</li><li>
Performs other duties as needed to support projects, operations, and the department.</li></ul>
Qualifications<ul><li>
Bachelor&rsquo;s degree in information systems, Computer Science, Data Analytics, Business Administration, or a related field.</li><li>
3&ndash;6 years of experience in business analysis, systems analysis, analytics, or technology consulting.</li><li>
Experience supporting AI, automation, analytics, or digital transformation initiatives.</li><li>
Strong analytical, documentation, and stakeholder communication skills.</li></ul>
Skills &amp; Abilities<ul><li>
Knowledge of AI and machine learning concepts (e.g., ML, natural language processing, large language models, predictive analytics).</li><li>
Ability to explain technical concepts in business friendly.</li><li>
Familiarity with tools such as Power BI, Tableau, SQL, Python, Power Platform, Azure AI, or comparable technologies.</li><li>
Working knowledge of SDLC, Agile, or hybrid delivery methodologies.</li><li>
Exposure to process automation or intelligent workflow solutions.</li><li>
Experience working in complex or regulated environments.</li><li>
Strong problem solving and critical thinking skills.</li><li>
Ability to manage multiple priorities and collaborate across teams.</li><li>
Data driven mindset with attention to detail.</li><li>
Effective written and verbal communication skills.</li><li>
Commitment to ethical and responsible use of AI technologies.</li></ul>
Work Environment &amp; Physical Demands
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.<ul><li>
Requires mobility within an office environment.
</li><li>Regularly required to talk and hear. Effectively communicate with others both written and orally, including using the telephone.
</li><li>Prolonged periods sitting at a desk and working on a computer.
</li><li>The employee may be required to walk; reach with hands and arms; and bend.
</li><li>May be required to stoop, kneel, and crouch. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
</li><li>Possess good hearing, normal or corrected.
</li><li>The employee must be able to regularly lift and/or move up to 50 pounds.
</li><li>The employee may be required to climb stairs.
</li><li>Must be able to work 8 hours a day, 40 hours per week, and overtime as required and night or weekend shifts, as needed.
</li></ul>CEC Companies is an Equal Opportunity Employer. We are committed to attracting and retaining the best-qualified individuals, regardless of race, color, religion, national origin, gender, age, disability, veteran status, or any other status protected under federal, state, or local law. All qualified applicants are encouraged to apply.</div>

Technology Solutions Analyst

Gallagher

<div>Introduction 
<div>
At Gallagher Benefit Services, you&rsquo;re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it&rsquo;s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We&rsquo;re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you&rsquo;re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.</div> 
<div></div>
 
Overview<div> 
Our implementation team is growing and we're looking to hire a Benefits Technology Analyst. This is a client facing role, responsible for configuration, implementation and ongoing support of the PlanSource system.</div><div> 
</div><div>This position can be fully remote/virtual/work from home and you can be based anywhere in the US. 
</div> 
How you'll make an impact 
<ul><li>
Support and assist administrators with basic ongoing system functions and questions</li><li>
Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>
Troubleshoot and research issues to identify root causes</li><li>
Use deductive problem-solving skills to investigate and solve a broad range of problems.</li><li>
Assist with reporting requests</li><li>
Update the system with any requested changes (ex. plan, rate, or rule updates)</li><li>
Assist with ACA processes and data auditing</li><li>
Understand employee benefits and necessary configuration rules, including cost calculations</li><li>
Attend all team and global team meetings</li><li>
Attend all webinars for respective system/vendor</li><li>
Train administrators and update custom administrative user guides</li><li>
Create and maintain client documentations and records</li><li>
Follow communication procedures, guidelines, and policies</li><li>
Perform Open Enrollment (OE) demos for current clients</li><li>
Stay current with system information, changes and updates</li><li>
Facilitate client calls when needed</li><li>
Assist with agenda and call notes for client calls</li></ul>
 
About You 
<ul><li>
Bachelor&rsquo;s degree in a related field preferred</li><li>
Experience with HR Technology, specifically benefits administration, is required</li><li>
Experience with PlanSource strongly preferred</li><li>
Good customer service skills</li><li>
Ability to multi-task, prioritize, and manage time effectively</li><li>
Solid technical skills, especially with SaaS and Excel</li><li>
Excellent grammar and communication skills</li><li>
Project management skills</li><li>
Basic mathematical skills</li><li>
Ability to work in a team-oriented environment</li><li>
Strong communication skills and active listening</li></ul>
 
Compensation and benefits 
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you&rsquo;ll get, depending on your job level these benefits may improve:
<ul><li>Medical/dental/vision plans, which start from day one!</li><li>
Life and accident insurance</li><li>
401(K) and Roth options</li><li>
Tax-advantaged accounts (HSA, FSA)</li><li>
Educational expense reimbursement</li><li>
Paid parental leave</li></ul><div>
Other benefits include:</div><ul><li>
Digital mental health services (Talkspace)</li><li>
Flexible work hours (availability varies by office and job function)</li><li>
Training programs</li><li>
Gallagher Thrive program &ndash; elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing</li><li>
Charitable matching gift program</li><li>
And more...</li></ul><div>
**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.</div><div></div><div> 
We value inclusion and diversity</div>
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&amp;D) is a core part of our business, and it&rsquo;s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees&rsquo; diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as &ldquo;protected characteristics&rdquo;) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.</div>

Benefits Technology Analyst - Planview (Remote)

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>Fleet Technical Management at Emirates comprises five specialized teams dedicated to maintaining the highest standards of service and reliability for our fleet.
Airframe Systems: Handles mechanical systems including flight controls, landing gear, and air conditioning.
Structures : Supports aircraft structures, including repairs and modifications for metallic and composite parts.
Avionics : Manages avionics systems, including navigation, communications, and advanced IFE systems.
Powerplant : Oversees engines and APUs, focusing on health monitoring and optimization.
Cabin : Maintains passenger cabins, flight decks, and retrofits, ensuring top-notch comfort and functionality.
Each team ensures our fleet operates efficiently and safely, meeting all technical and service standards.
As a Technical Services Engineer II (Powerplant) you will provide fleet technical management, continuing airworthiness management and technical support functions for Emirates fleet to ensure compliance to regulatory &amp; safety requirements, reliability, passenger comfort and cost effectiveness.
In this role you will:
<div><ul><li>Provide fleet technical management, continuing airworthiness management and technical support functions for Powerplant.
</li><li>Routinely evaluate manufacturers/regulatory authorities&rsquo; technical documents, taking appropriate actions and update internal engineering documents including Engineering Order and Special Engineering Workcard.
</li><li>Review in-service data (e.g Tech log, Pilot Reports, Defects) and implement actions to improve fleet, engine, component and/or system reliability and maintainability, including optimisation of aircraft maintenance programs.
</li><li>Act as a technical liaison with Aircraft, Engines and/or Component Manufacturers and internal stakeholders (e.g flight operations, service delivery) to address fleet significant faults, defects, design issues and quality escapements.
</li><li>Provide appropriate technical support and expertise in the acquisition of new aircraft and end of lease activities.
</li><li>Provide technical clarifications/justification to internal stakeholders in support of cost optimisation, contract negotiation, repair and modification processes.
</li><li>Deliver technical assistance and operational support in disruptions scenarios including the handling of technical/AOG, troubleshooting, aircraft chronic and deferred defects and technical delays.
</li><li>Review and analyse technical data in support of dept? KPIs, highlighting trends and making recommendation reports/proposal for improvement.
</li><li>Carry out project management functions such as but not limited to major modifications, retrofits, cabin reconfigurations and aircraft phaseout requirements including preparation of cost benefit studies or budget requirements on changes/repairs with recommendations/proposals for approval by management.
</li><li>Provide support to Part 21 Design Organisation activities.
</li></ul></div><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role you must meet the below requirements:
<div><ul><li>Degree or Honours (12+3 or equivalent),
</li><li>More than 7 years of experience in Engineering, Aeronautical.
</li><li>Degree in Aeronautical/Avionics/ Mechanical/Electrical Engineering and/or holder of Aircraft Maintenance Engineering Licence for 5 years.
</li><li>Related Aircraft Engineering experience.
</li><li>Minimum 5 years of experience in Technical Services function of which at least 3 years of experience pertaining to Emirates fleet type/aircraft systems.
</li><li>Knowledge of latest technical developments and industry trends on respective systems.
</li><li>Ability to analyse and synthesise technical information for implementation in cost effective ways.
</li><li>Excellent drafting/report writing skills.
</li>Demonstrable experience in managing complex tasks and decision making in a fast-paced environment. 
<li>
</li></ul></div> 
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Technical Services Engineer II

Wells Fargo

<div>Title: Technology Operations Analyst
Locations: 550 S Tryon St Charlotte, NC 
Duration: 18 months
Work Engagement: W2
Work Schedule: Onsite 5 days a week/possible weekend day work needed
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits 
Summary: 
In this contingent resource assignment, you may: Consult on or participate in moderately complex initiatives and deliverables within Technology Operations and contribute to large-scale planning related to Technology Operations deliverables. Review and analyze moderately complex Technology Operations challenges that require an in-depth evaluation of variable factors. Contribute to the resolution of moderately complex issues and consult with others to meet Technology Operations deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements. Collaborate with client personnel in Technology Operations.
Responsibilities:
Seeking someone experienced with Microsoft Teams Room (MTR) configuration and support, to include Teams Admin Center experience and Call Quality Dashboard (CQD) Experience. 
This team supports videoconferencing rooms, AV and non-video conferencing rooms. Occasional TV support will be needed, however mostly supporting videoconferencing that occurs
Videoconferencing and Audiovisual support including conferencing management platforms (i.e. Cisco Control Hub) and Observability tools such as ThousandEyes. 
Qualifications:<ul><li>
Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.</li><li>
Control hub</li><li>
MS Teams Admin Center</li><li>
Call Quality Dashboard (CQD)</li><li>
Strong AV equipment troubleshooting skills</li><li>
Previous experience in corporate or executive support</li></ul></div>

Technology Operations Analyst 3 - Contingent (contract)

Rockdale County, Georgia

<div>Job Summary
Employees in this position are responsible for providing financial analysis, planning, and reporting to support the Technology Services Department&rsquo;s (TSD) operations and strategic goals. This includes budget preparation, monitoring, forecasting, and conducting cost-benefit analyses for TSD projects, contracts, and asset management. Employees serve in a critical support role, ensuring the efficient and fiscally responsible use of TSD resources across the county. Work is assigned by an administrative supervisor in terms of general instructions, and completed work is reviewed for accuracy and the nature and propriety of the results.
Essential Functions
Essential Functions: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.
Coordinates and prepares the annual operating and capital budgets for the TSD, working with department leadership to forecast expenditures and identify funding needs.
Monitors TSD spending and tracks financial performance against the approved budget; analyzes variances and provides regular, detailed financial reports to TSD leadership.
Conducts cost-benefit analyses, total cost of ownership (TCO) assessments, and return on investment (ROI) calculations for proposed TSD projects, software/hardware purchases, and services.
Manages the financial aspects of TSD asset management, including tracking software licenses, hardware inventory, and maintenance/support contracts to ensure compliance and optimize spending.
Processes and reconciles TSD-related invoices, purchase orders, and expense reports, ensuring compliance with county procurement policies.
Develops and maintains financial models and reports to track key TSD financial metrics and project costs, providing data-driven recommendations for cost reduction and efficiency improvements.
Serves as the primary liaison between the TSD and the County Finance or Budget office on all financial matters.
Assists in negotiating and reviewing TSD contracts and service level agreements (SLAs) for cost effectiveness and favorable financial terms.
Additional Duties:
Employees in this classification may be expected to perform any related duties as required by proper authority.
Knowledge, Skills, and Abilities 
Knowledge of accounting principles, financial management practices, and budgetary procedures, preferably within a government or public sector environment.
Knowledge of IT financial management concepts, including CapEx/OpEx, and IT Total Cost of Ownership (TCO).
Skill in using spreadsheet and database software (e.g., Microsoft Excel, SQL) for complex financial modeling, analysis, and report generation.
Skill in analyzing financial data, identifying trends, and presenting findings in a clear, actionable manner.
Ability to effectively communicate financial information and analyses to technical and non-technical staff, both orally and in writing.
Ability to prioritize and manage multiple financial assignments and meet strict deadlines. 
Working Conditions 
Typically performed in an office with occasional field visits. 
Minimum Qualifications 
<ul><li>
Bachelor's degree in Finance, Accounting, Business Administration, or a closely related field.</li><li>
Five (5) years&rsquo; experience and/or training that includes budget preparation, financial analysis, cost accounting, and financial forecasting, with at least two (2) years in an IT organization or supporting IT functions.</li><li>
OR a combination of education and experience equivalent to numbers #1 and #2 above.</li><li>
Valid State of Georgia Driver&rsquo;s License</li></ul> 
Preferred Qualifications 
<ul><li>
Experience with government or public sector budgeting and procurement processes.</li></ul></div>

Financial Analyst, Technology Services

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