technical services analyst

Mission Health

<div><h5 class="jobSectionHeader">To Qualify: You must have direct access to far western North Carolina area today.
 
 
Introduction</h5>
Do you have the career opportunities as a(an) Technical Analyst I you want with your current employer? We have an exciting opportunity for you to join Mission Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.<h5 class="jobSectionHeader">
Benefits</h5>
Mission Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing 
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) 
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock 
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance. 
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more 
</li><li>
Consumer discounts through Abenity and Consumer Discounts 
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships 
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships) 
</li><li>
Colleague recognition program 
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) 
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Technical Analyst I where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!<h5 class="jobSectionHeader"> 
Job Summary and Qualifications</h5>
The Technical Analyst implements and supports facility and division desktop equipment and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of your ability or responsibility are communicated in a timely manner to senior-level support personnel. You will support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is required based on division IT staff rotation.
What you will do in this role:
<ul><li>Respond to and resolve inquiries and requests for assistance with division or facility computer systems, and provide a superior customer support experience for division and facility users.
</li><li>You will analyze and provide hands-on support for simple to moderate inquiries.
</li><li>You will log and track problems; review problem tracking databases.
</li><li>Perform facility-based moves, adds, and changes (MACs), as needed.
</li><li>You will maintain documentation for each incident or request, and escalate complex problems to the next level of support per documented procedures.
</li><li>Aid and train users on division and facility technology.
</li></ul>Qualifications you will need:
<ul><li>Bachelor&rsquo;s degree in information systems or a healthcare-related field is preferred.
</li><li>One year of IT experience is required.
</li><li>A+ and Microsoft Product certifications are preferred.
</li><li>Valid state driver&rsquo;s license is required. 
</li></ul> 
ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. 
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Technical Analyst I opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Technical Analyst I

Celfocus

<div>Make an impact by working for sectors where technology is the enabler, everything is ground-breaking and there&rsquo;s a constant need to be innovative.
Create and enhance projects in Java, Python, Angular, PHP, .NET and so much more while diving in the world of Blockchain, Artificial Intelligence, Data Science, Security and Internet of Things.
Be part of the team that combines business knowledge, technological edge and a design experience. Our different backgrounds and know-how are key in developing solutions and experiences for digital clients.
Face challenges and learn other ways of thinking and seeing the world - there&rsquo;s always room for your energy and creativity.
About the role
A Technical Analyst translates business requirements into scalable technical solutions. The role includes capturing client needs, designing end-to-end solution flows, performing system integration analysis, defining API and microservices architectures, leading technical workshops, and documenting detailed specifications in Low-Level Design (LLD) documents. 
As a part of your job, you will:<ul><li>Capture and understand the requirements to implement the client&rsquo;s needs.</li><li>Design E2E solution flow and guarantee it captures all the scope.</li><li>Perform the system integration analysis of the impacted solutions (Design optimized integration flows through the identification, analysis, design and orchestration APIs) while following the best practices and standards of the industry (e.g.: TMF open APIs).</li><li>Microservices design.</li><li>Conduct technical workshops, and present technical solutions.</li><li>Specify the technical analysis in the Low-Level Design document.</li><li>Experience applying Agile or Scrum practices within delivery teams.</li></ul> 
What are we looking for?<ul><li>+3 years of experience as technical analyst.</li><li>Experience in conducting technical workshops, presenting technical solutions.</li><li>Experience in digital transformation projects.</li><li>Hands-on experience with Agile and Scrum methodologies.</li><li>Ability to design and adapt data models.</li><li>Experience with End-to-End solution design.</li><li>Experience in System Integration analysis.</li><li>Experience in Microservices analysis (design is a plus).</li></ul> 
Nice to have:<ul><li> 
Experience in Telecommunication or FSI business projects.</li><li>Experience with TMForum Open APIs.</li><li>Knowledge of Architecture best practices and design patterns.</li><li>Design Solution Architecture diagrams.</li></ul>
Personal traits<ul><li>
Ability to adapt to different contexts, teams, and Clients;</li><li>
Teamwork skills but also a sense of autonomy;</li><li>
Motivation for international projects and ok if travel is included;</li><li>
Willingness to collaborate with other players;</li><li>
Strong communication skills.</li></ul> 
At Celfocus, we are committed to cultivate a diverse and inclusive workplace. As an equal-opportunity employer, we welcome applicants of all backgrounds, gender identities, and abilities. We are dedicated to providing reasonable accommodations for candidates with specific needs. If you require any adjustments during the selection process, please inform our Talent Acquisition Team. 
Come join the Team!</div>

Technical Analyst

<div><div>IT Service Management Analyst</div>
Role description summary

The IT Service Management Analyst plays a critical role in ensuring the reliability, efficiency, and financial sustainability of SES&rsquo;s IT services and cloud environments. This role combines IT Service Management (ITSM) analytics with cost optimization practices, transforming operational and financial data into actionable insights.

You will transform service and financial data into actionable insights, monitor the health of IT operations through KPIs, analyze software and cloud usage, and support continuous improvement across core ITSM processes. Working closely with IT, engineering, finance, and external partners, you will help ensure IT services are both operationally robust and cost-effective across the organization.

This role is ideal for a data-driven professional who enjoys improving how IT services are delivered while maintaining strong financial discipline.

Primary responsibilities / Key result areas
<ul>
<li>IT Service Management &amp; Performance Analytics</li>
</ul><ul><li>Collect, analyze, and report on IT service metrics (e.g., SLA compliance, response and resolution times, service availability) to identify trends, risks, and improvement opportunities.</li>
<li>Assist in the design, development, and maintenance of BI dashboards and ensure dashboards are up-to-date, accurate, and provide meaningful insights to stakeholders.</li>
<li>Support incident, change, and problem management activities, including meeting preparation, action tracking, and ensuring data quality within ITSM platforms.</li>
<li>Design and run service-related surveys (e.g., user satisfaction or Copilot surveys), analyze results, and provide actionable insights to improve service quality.</li>
<li>Coordinate service governance routines and recurring service review meetings with internal teams and operational partners; track service performance, issues, and improvement actions.</li>
</ul><ul><li>Financial &amp; Cost Management (Supporting Responsibility)</li>
</ul><ul><li>Analyze IT, software, and cloud cost data (AWS, Azure, GCP) to identify trends, anomalies, and cost optimization opportunities</li>
<li>Develop and maintain dashboards and reports using Power BI to present clear financial and operational insights to technical and non-technical stakeholders.</li>
<li>Define, track, and report on KPIs related to service efficiency, usage, and cost management to support informed decision-making.</li>
<li>Support budgeting and forecasting</li></ul> 
<div></div>
<ul>
<li>Software &amp; License Management</li>
</ul><ul><li>Monitor and analyze software license usage (on-prem and SaaS), ensuring compliance with licensing agreements.</li>
<li>Identify optimization opportunities to reduce software spend and mitigate compliance risks.</li>
<li>Maintain accurate license entitlement and usage records and provide recommendations to stakeholders.</li>
</ul><ul><li>Continuous Improvement &amp; Stakeholder Collaboration</li>
</ul><ul><li>Review existing ITSM and cost management processes to identify inefficiencies and recommend improvements or automation where appropriate.</li>
<li>Work closely with IT teams to support optimization initiatives and ensure shared understanding of service performance and cost drivers.</li>
</ul>
Qualifications, Experience &amp; Attributes
<ul>
<li>Bachelor&rsquo;s/master&rsquo;s degree in information technology, Computer Science, Data Science, Business Administration or similar; ITIL Foundation certification is a strong plus.</li>
<li>2-4 years of experience in IT service management, data analytics or business intelligence, with exposure to change/incident/problem management processes.</li>
<li>Exposure to FinOps</li>
<li>Proficiency in Power BI, Power apps and strong Excel skills; experience with service‑management platforms (ServiceNow) and license‑management tools is advantageous.</li>
<li>Solid understanding of key ITSM metrics and ability to interpret data trends to drive decisions.</li>
<li>Strong analytical, organisational and problem-solving skills; able to manage multiple tasks and stakeholders simultaneously.</li>
</ul>
COMPETENCIES
<ul>
<li>Skilled in data analysis, identifying patterns, and delivering clear insights.</li>
<li>Demonstrated commitment to service quality and continuous improvement.</li>
<li>Comfortable working cross‑functionally and presenting complex information neatly.</li>
<li>Familiarity with ITIL practices and able to follow and contribute to process documentation.</li>
</ul>
Other key requirements / comments
<ul>
<li>Proactive and self‑driven, able to identify and pursue opportunities for operational improvement.</li>
<li>Willingness to adapt to evolving priorities and dealing with diverse topics.</li></ul></div><div></div>

IT Service Management Analyst

Equitable

<div><div>Technical Business Analyst- Employee Benefits Team (HYBRID)
 (2600004I)</div><div>
Primary Location : UNITED STATES-NY-Syracuse</div><div>
Other Locations : UNITED STATES-NC-Charlotte</div><div>
Organization : Equitable</div><div>
Schedule : Full-time</div><div></div><div> 
About the Role
At Equitable, we help clients secure their financial well-being so they can pursue long and fulfilling lives - a mission we&rsquo;ve honed since 1859. 
 
As a Technical Business Analyst, you will be an integral member of our Employee Benefits Technology Strategy team and play a crucial role in bridging the gap between business needs and technical solutions. You will work closely with stakeholders to gather requirements, analyze business processes, and partner with our IT team to support the development and implementation of technology solutions that enhance our client portal and administrative systems. 
 
 What You&rsquo;ll Be Doing<ul><li>
Requirement Gathering: Collaborate with stakeholders to identify and document business requirements.</li><li>
Analysis: Analyze business processes and workflows to identify areas for improvement.</li><li>
Technical Liaison: Act as a bridge between business teams and IT, ensuring clear communication and understanding.</li><li>
Solution Design: Work with development teams to design technical solutions that meet business needs.</li><li>
Testing: Assist in the creation and execution of test plans to ensure solutions meet requirements.</li><li>
Documentation: Maintain comprehensive documentation of business requirements, processes, and solutions.</li><li>
Support: Provide ongoing support and troubleshooting for implemented solutions.</li><li>
SQL Queries: Write and optimize SQL queries to support data analysis and reporting needs.</li><li>
Data Integration: Drive business analysis efforts related to data integration within the platform and with external parties.</li><li>
User Acceptance Testing: Develop and execute test plans for user acceptance testing.</li><li>
Cross-Functional Collaboration: Work with various stakeholders including business leaders, external sales and technology teams, internal sales teams, and other Employee Benefits team members.</li></ul> 
This position offers a hybrid work schedule, with an on&ndash;site presence of 2&ndash;3 days per week combining flexibility with team collaboration.
The base salary range for this position is $73,000 -$105,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.
For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below.
Equitable Pay and Benefits: Equitable Total Rewards Program</div><div></div><div> 
What You Will Bring<ul><li>
Bachelor's degree in Business Administration, Information Technology, or a related field.</li><li>
Minimum of 5 years of experience as a Business Analyst, preferably in a technical role.</li><li>
Strong understanding of business analysis methodologies and tools.</li><li>
Proficiency in requirement gathering and documentation.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to work collaboratively with cross-functional teams.</li><li>
Familiarity with Agile methodologies is preferred.</li><li>
SQL Proficiency: Comfortable and familiar with writing and optimizing SQL queries.</li><li>
Data Integration: 5+ years working with data integrations, systems analysis, or business analysis.</li><li>
Technical Skills: Skilled with Microsoft Word, Excel, and PowerPoint.</li><li>
Analytical Skills: Strong desire to understand end-to-end system impacts.</li><li>
Productivity: High level of productivity, reliability, responsibility, attendance, dependability, organization, and accuracy.</li><li>
Employee Benefits Experience is a plus, but not required.</li></ul> 
Skills
Agile Project Management: Knowledge of effective agile project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives. 
 
Business Data Analysis: Knowledge of business data analysis; ability to collect, identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements. 
 
Business Process Design: Knowledge of business process design; ability to develop appropriate techniques to re-examine key processes and focus on optimizing organizational performance. 
 
Cross-functional Collaboration: Knowledge of collaborative techniques and approaches; ability to promote a culture of continuous improvement and working together across functions to solve business problems and meet business goals. 
 
Data Gathering and Analysis: Knowledge of data gathering and analysis tools, techniques and processes; ability to gather and analyze data on the learning needs of a target population. 
 
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. 
 
User Acceptance Testing (UAT): Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users. 
About Equitable 
 
At Equitable, we&rsquo;re a team committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.
We turn challenges into opportunities by thinking, working, and leading differently &ndash; where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities. 
 
We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork. 
 
We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose. Click Careers at Equitable to learn more. 
 
********** 
 
Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws. 
 
NOTE: Equitable participates in the E-Verify program. 
 
If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email us at TalentAcquisition@equitable.com.</div></div><div></div>

Technical Business Analyst- Employee Benefits Team (HYBRID)

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Technical Business Analyst- Employee Benefits Team (HYBRID)