technical services analyst

Johnson Controls

<div><p><b>ServiceMax Support Technical Analyst</b></p><p></p><p>
Johnson Controls is searching for a <b>ServiceMax Support Technical Analyst</b> to join our team. This role is responsible for providing technical support to internal users, ensuring the smooth operation of ServiceMax and Salesforce systems. The ideal candidate should have experience with Salesforce/ServiceMax administration and support, be proficient in troubleshooting, resolving issues, and provide high quality users support in a fast-paced environment.</p><p></p><p><b>
What you will do</b></p><ul><li>
Follow ServiceMax best practices and enforce data quality policies.</li><li>
Support SFMs, custom objects, workflows, triggers, flows, lightning components, Visualforce Pages, custom integrations, SOQL and SOSL queries and web services.</li><li>
Work with data provided from and to ERP systems and ETL tools like MuleSoft.</li><li>
Provide technical support for ServiceMax users, resolving issues related to system functionality, data accuracy, and performance.</li><li>
Monitor and maintain ServiceMax systems to ensure the platform is running smoothly and efficiently.</li><li>
Troubleshoot, identify, and resolve user-reported issues, system bugs, and technical problems within the ServiceMax environment.</li><li>
Create and manage cases, ensuring issues are tracked and resolved within established Service Level Agreements (SLAs).</li><li>
Collaborate with end-users to understand their processes and provide guidance on system functionality when required, best practices, and workflows.</li><li>
Work closely with delivery team and administrators to identify and implement system enhancements and improvements.</li></ul><p><b>
How you will do it</b></p><ul><li>
Work with architects and project managers to eliminate recurring tickets.</li><li>
Validate the performance of Salesforce solutions through rigorous testing and debugging.</li><li>
Provide continuous maintenance for delivered applications, including troubleshooting and resolving issues.</li><li>
Staying up to date with the latest Salesforce technologies, ServiceMax evolution, best practices, and industry trends.</li><li>
Facilitate technical delivery with Managed Services.</li><li>
Collaborates with Solution Architects.</li></ul><p></p><p><b>
Required:</b></p><ul><li>
Bachelor&rsquo;s degree in computer science, Information Systems, or other related field.</li><li>
Min 4 years of implementation experience with Salesforce.</li><li>
Min 2 years of experience with ServiceMax application.</li><li>
Min 3 years in Agile and DevOps development.</li><li>
Strong Knowledge of Salesforce/ServiceMax application administration, security models, sharing rules, standard/custom objects, Validation and workflow rules, reports/dashboards.</li><li>
Good knowledge of Data Loader tool.</li><li>
Experience on mobile application ServiceMax FSA/Go.</li><li>
Excellent communication skills in English.</li></ul><p></p><p><b>
Preferred:</b></p><ul><li>
Master's degree in computer science, Information Systems, or other related field.</li><li>
Direct experience or experience with integrating with ERPs.</li><li>
Knowledge of Databases &ndash; Oracle, SQL Server.</li><li>
Using technologies as MuleSoft, Oracle Integration Cloud.</li><li>
Experience with TrueContext application.</li><li>
Experience working in Field Service domain.</li><li>
ServiceMax administration certifications</li></ul><p></p><p><b>
Who we are</b></p><p>
At Johnson Controls, we&rsquo;re shaping the future to create a world that&rsquo;s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.</p></div>

Servicemax Support Tech Analyst

Department Of Parks & Recreation

<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><b>STAFF SERVICES ANALYST &ndash; ADMINISTRATIVE SERVICES / BUSINESS MANAGEMENT SERVICES / SACRAMENTO</b></div><div></div><p><br>
The reporting location for this position is 715 P Street in Sacramento, CA. This position will work under the supervision of Staff Services Manager I.</p><p>
The Staff Services Analyst will serve as the Commute Coordinator and is responsible for independently performing analytical functions as they pertain to issuing and distributing employee badge identification cards, ensure appropriate security parameters, perform auditing and maintain the database of additions and deletions of active badge IDs. The SSA will spearhead and coordinate multiple programs that provide employees with commuter information, resources or benefits. Responsible for all commuter requests and services for the Sacramento Region including the issuance of Connect Transit Cards and identifying the correct subsidy for employees. Maintains all commute program databases, audit Connect Card usage for compliance, maintains and keeps inventory all accountable documents, develops purchase orders, receipts and vouchers monthly payments in Fi$Cal, reconciles accounts each month, and maintains the database of current users and payments.</p><p>
Incumbent will also assist with processing daily Facility Services requests, addressing building maintenance issues, coordinating work requests, and follow up conversations. Develop POs, procure supplies, and create payments to vendors. Serve on the Headquarters Emergency Response Team and update the D.A.M. manual chapter 1000- Building Services</p><p>
Training and Development Assignments may be considered.</p><p>
This position is designated as telework eligible-office centered.</p><p><b>
State housing is not available. </b>For further information regarding this position, please contact Josh Lyons at (916) 870-0276 or at josh.lyons@parks.ca.gov.</p><p><b>
This recruitment may be used to fill identical vacancies which may occur within 180 days of the Final Filing Date of this job posting.</b></p><p>
You will find additional information about the job in the <b>Duty Statement</b>.</p>
</div><p></p><div><p>Working Conditions</p>
<p></p><p>All work will be performed at the CNRA Natural Resources Headquarters (HQ) building in Sacramento. Typical work conditions include sitting for long periods of time, typing data into a computer, occasional walking up/downstairs, walking HQ floors, interacting with various staff and occasionally lifting boxes/other items up to 25lbs.</p>
</div></div><p></p><div><div><p>Minimum Requirements</p>
You will find the Minimum Requirements in the Class Specification.<ul><li>
STAFF SERVICES ANALYST</li></ul>
</div><div><p>Additional Documents</p>
<ul><li>Job Application Package Checklist</li><li>
Duty Statement</li></ul>
</div></div><div><div><p>Position Details</p>
<div><div><div><b>Job Code #:</b> </div><div>JC-502870
</div></div><div><div><b>Position #(s):</b>
</div><div><div>549-074-5157-011</div>
</div></div><div><div><div><b>Working Title:</b> </div><div><b>STAFF SERVICES ANALYST</b>
</div></div></div><div><div><b>Classification:</b> </div><div>STAFF SERVICES ANALYST
<div>$3,861.00 - $4,839.00 A
</div><div>$4,181.00 - $5,233.00 B
</div><div>$5,014.00 - $6,276.00 C
</div>New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
</div></div><div></div><div><div><b># of Positions:</b> </div><div>1
</div></div><div><div><b>Work Location:</b> </div><div>Sacramento County
</div></div><div><div><b>Telework:</b> </div><div>Hybrid
</div></div><div><div><b>Job Type:</b> </div><div>Permanent, Full Time
</div></div><div><div><div><b>Facility:</b> </div><div>Administrative Services Division
</div></div></div></div></div><div><p>Department Information</p>
<div><p>The mission of California State Parks is to provide for the health, inspiration, and education of the people of California by helping to preserve the state's extraordinary biological diversity, protecting its most valued natural and cultural resources, and creating opportunities for high-quality outdoor recreation.</p><p>
All employees are responsible for contributing to an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination.</p>
</div><p>Department Website: http://www.parks.ca.gov
</p></div></div><div></div><div><div><p>Special Requirements</p>
<div></div><div><p><b>Statement of Qualifications (SOQ)</b> is a discussion of how an applicant's education, training, experience, and skills meet the criteria in the duty statement and qualify the applicant for the position. Please answer the quesions below in 1-2 page(s), 12-point and in numerical order, that describes your experience as it relates to this position/Duty Statement. Resumes and cover letters will not take the place of the SOQ.</p><ul><li>
Describe what &quot;work ethic&quot; and &ldquo;teamwork&rdquo; mean to you.</li><li>
Detail your experience with maintaining databases and spreadsheets.</li><li>
Detail your experience with analysis and interactions with stakeholders</li></ul>
<p><b>Failure to include and complete the SOQ may result in disqualification for interview.</b></p>
<p>Candidates that believe they meet the Minimum qualifications based on a pattern of education from the classification description (specifications) must provide a copy of your degree/transcripts and/or license along with your application (STD. 678) to be considered for this position. <b>If selected for the position transcripts will be required prior to appointment.</b></p>
<p></p><p><b>DO NOT</b> include any confidential information to your application or supporting documents (i.e., Social Security Number, birthdate, marital status, medical information, examination results, method of eligibility, etc.)</p><p><b>
SROA/SURPLUS Applicants:</b> You <b>must</b> check the SROA/Surplus as your claimed method of eligibility and attach your SROA/Surplus letter as an additional document.</p>
</div></div><div><p>Application Instructions</p>
<div><p>Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
</p>Final Filing Date: 1/13/2026
<p><b>Who May Apply</b></p>
<div>Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
<br>
<br>
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
</div><p><b>How To Apply</b></p>
<div>Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:<br>
<div><p><b>Address for Mailing Application Packages</b></p>
<p>You may submit your application and any applicable or required documents to:</p><br>
<div></div><div><div><div>Department of Parks &amp; Recreation
</div><div>Administrative Services Division
</div><div>Attn: Classification and Hiring Unit
</div><div>P.O. Box 942896
</div><div></div><div>Sacramento, CA 94296-0001
</div></div></div></div><div><p><b>Address for Drop-Off Application Packages</b></p>
<p>You may drop off your application and any applicable or required documents at:</p><br>
<div></div><div><div><div><div>Department of Parks &amp; Recreation
</div><div>Administrative Services Division
</div><div>Classification and Hiring Unit
</div><div>715 P Street
</div><div></div><div>Sacramento, CA 95814
</div><div>Monday-Friday, excluding weekends and state holidays
</div><div>08:00 AM - 05:00 PM
</div></div></div></div></div></div><p><b>Required Application Package Documents</b></p>
<p>The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
</p><ul><li>Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.</li>
<li>Resume is optional. It may be included, but is not required.</li>
<li>Statement of Qualifications - Please see &quot;Special Requirements&quot;</li>
</ul></div>Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
</div></div></div><div><p>Benefits</p>
<div>Benefit information can be found on the CalHR website and the CalPERS website.
</div></div><div><p>Contact Information</p>
<div><p>The Hiring Unit Contact is available to answer questions regarding the position or application process.
</p><p><b>Department Website:</b> http://www.parks.ca.gov
</p><p><b>Hiring Unit Contact:
</b><br>
Josh Lyons<br>
(916) 870-0276<br>
josh.lyons@parks.ca.gov
</p><div><p>Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
</p><b>EEO Contact:</b><br>
Sharon Comas - EEO Office<br>
(916) 653-9990<br>
sharon.comas@parks.ca.gov
</div><p>California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
</p></div></div><div><p>Additional Instructions</p>
<p></p><div>If submitting your completed Application Package by mail or hand delivery, you <b>must</b> include the Position # 549-074-5157-011 and the Job Control # JC-502870 in the &ldquo;Examination or Job Title for which you are applying&rdquo; section on the STD. 678.<br>
<br>
<b>Note: </b>If you are applying for multiple positions, you <b>must</b> complete a STD. 678 for each position separately. Incomplete applications or applications received with multiple positions listed on one application will not be considered.<br>
<br>
Employment History on the STD 678 must be complete and include dates, accurate hours per week, total time worked, duties and responsibilities, and contact names and phone numbers of supervisors. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.</div>
</div><p></p><div><p>Eligibility Information</p>
<p></p><p>To be appointed you must satisfy one of the following requirements:</p><ul><li>
<p><b>List Eligibility</b> &ndash; Successfully complete the civil service exam for STAFF SERVICES ANALYST. There is currently no open exam for the classification. Check back at a later date here.</p></li></ul>
In some special circumstances, candidates who meet the Minimum Qualifications for the position, but who do not have one of the types of eligibility listed above, may be hired. However, this is rare, and the preferred method of appointment is through eligibility as described above.<p></p>
</div><p></p><div><div><p>Equal Opportunity Employer</p>
<p>The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
</p><p>It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.</p></div></div></div></div></div></div></div></div></div></div></div><div></div>

STAFF SERVICES ANALYST

RevSpring, Inc

<div><div><b>Job Title: Technical Configuration Analyst</b></div>
<div></div><div><b>Job Summary:
</b></div><div>We are seeking a configuration analyst for configuring new/existing customer implementations for RevSpring&rsquo;s proprietary SaaS (software as a service) applications. This individual will be responsible for configuring customers on our Data warehouse products. This job requires a good blend of SQL skills, soft skills and configuration skills.</div>
<div></div><div><b>Essential Functions:</b></div>
<ul><li>Gather, evaluate and organize customer requirements and translate to appropriate Data warehouse configurations</li>
<li>Analyze inbound data files and ensure data integrity</li>
<li>SME (subject matter expert) for existing and new configuration options (for multiple applications)</li>
<li>Documentation and Training for existing and new configuration options</li>
<li>Documentation and maintaining customer configuration profiles</li>
<li>Working directly with Project Managers, Software Developers and Quality Assurance Analyst</li>
<li>Some direct client communication is required</li>
<li>Ability to debug customer reported issues by analyzing data in the tables and files, views and SPs.</li>
</ul>
<div></div><div><b>Minimum Requirements:</b></div>
<div><b>Specific Job Skills:
</b></div><ul><li>3+ years of experience in software project</li>
<li>Thorough knowledge of SDLC (Software Development Life Cycle)</li>
<li>SQL skills (ability to write and execute SQL queries)</li>
<li>Great Attention to Detail and strong follow through skills</li>
<li>Excellent Customer Service Skills</li>
<li>Outstanding Communication skills (written and verbal)</li>
<li>Highly motivated, self-directed individual with the ability to work effectively within a team</li>
<li>Excellent time management skills</li>
<li>Ability to manage multiple projects, responsibilities and competing priorities in a fast-paced environment</li>
<li>Knowledge of payment system is a plus</li>
<li>ETL / Data Warehouse knowledge is a plus</li>
<li>Up to 10% travel may be required</li>
<li>Jira experience for task management</li></ul><br>
<div></div>
<div></div><div><b>Education:</b> Qualified candidates must have a bachelor&rsquo;s degree in Computer Science or equivalent experience.</div>
<div></div><div><b>Location: </b>This position is remote however the candidate should be in the United States and core working hours will be in EST.</div>
<div></div><div><b>Physical Capabilities: Standard categories</b></div>
<div>The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>
<div></div><div>While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</div>
<div></div><div>RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div>
<div></div><div><b>Note:</b> This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.</div></div><div></div>

Technical Configuration Analyst

Syneos Health

<div><p><b>Description</b>
</p>Sr Tech Business Analyst<p></p><p>
Syneos Health&reg; is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.</p><p>
Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life&reg;.</p><p></p><p>
Discover what our 29,000 employees, across 110 countries already know.</p><p></p><p><b>
WORK HERE MATTERS EVERYWHERE</b></p><p></p><p>
Why Syneos Health</p><ul><li>
We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.</li><li>
We are committed to our Total Self culture &ndash; where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.</li><li>
We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives &ndash; we&rsquo;re able to create a place where everyone feels like they belong.</li></ul><p></p><p><b>
Job Responsibilities</b></p><p></p><h1 class="jobSectionHeader"><b>
Job Summary</b></h1><p><br>
The Senior Tech Business Analyst is responsible for leading the analysis of complex business problems and guiding the design and implementation of advanced business solutions. This role collaborates with stakeholders, business partners, and vendors to implement and support solutions to optimize performance, drive savings, and enhance the company&rsquo;s competitive edge.</p><p></p><h1 class="jobSectionHeader"><b>
Core Responsibilities</b></h1><div><ul><li><br>
Identifies and documents emerging business requirements; Questions business partner and knowledge worker preferences to identify unique value drivers</li><li>Capture business requirements, functional and nonfunctional requirements. Create and maintain technical documentation, including specifications, user guides and reports</li><li>Prioritize competing business demands, elicit high-level business requirements, and assess the risks of various solution options to different options.</li><li>Communicate between business units, technology teams, and support teams, aligning the needs of business units with the capabilities delivered by information technology and serves as a &ldquo;translator&rdquo; between those groups.</li><li>Manages requirements to meet performance expectations</li><li>Facilitate communication between technical teams and non-technical business stakeholders to ensure alignment and clarity.</li><li>Present ideas in a concise, focused manner. Surface potential impacts of the solution on all stakeholders. Articulates the role of technology in terms easily understood by business constituencies.</li><li>Mentor and coach junior team members</li></ul></div><p></p><h1 class="jobSectionHeader"><b>
Qualifications</b></h1><p></p><p>
Education Requirements<br>
Min/Preferred Education Level Description<br>
Minimum 4 Year / Bachelors<br>
Degree<br>
Bachelor&rsquo;s degree in computer science engineering or relevant degree.</p><h1 class="jobSectionHeader"><b><br>
Additional Qualifications</b></h1><div><ul><li><br>
Bachelor&rsquo;s degree in Life Sciences, Communications or related field.</li><li>Self-starter, proactive, strong-business acumen, excellent follow-through.</li><li>Primary Business Analyst on several medium to large complexity projects. (preferred)</li><li>Demonstrated ability to define business requirements and measure / communicate proposed</li></ul>
project benefits (preferred)<br>
<ul><li>Demonstrated knowledge of both traditional Waterfall and Agile/Lean methodologies.</li><li>Experience in converting business requirements and functional requirements to use cases, epics, and user stories with acceptance criteria. (preferred)</li><li>Demonstrated ability to engage both developers and business partners to achieve target outcomes</li><li>Excellent written and verbal communications; Solid written and oral presentation skills</li><li>Ability to keep control of the room in a way that is not off-putting; Natural ability to redirect and refocus conversations with people at different levels when needed</li><li>Ensures and advises business stakeholders by actively initiating and influencing what is needed versus how their needs will be achieved; Ability to drive change</li><li>Analytic Ability: ability to work with data to identify patterns; Uses judgment to form conclusions that may challenge conventional wisdom, and focuses on the crux of issues to identify high leverage intervention points and strategies</li><li>Exhibits high levels of engagement with stakeholders at all levels and understanding high depths of business context</li><li>Proficient with MS Office applications (e.g. Visio, Word, Excel, Power Point, etc.)</li></ul></div><p></p><p><b>
Get to know Syneos Health</b></p><p></p><p>
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.</p><p></p><p>
No matter what your role is, you&rsquo;ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.</p><p><br>
http://www.syneoshealth.com</p><p></p><p><b>
Additional Information</b></p><p></p><p>
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.</p></div>

Sr Tech Business Analyst

Cyclotron, Inc.

<div>
 <strong>
  Location:
 </strong>
 North America (U.S. or Canada)
 <br/>
 <br/>
 <strong>
  Department:
 </strong>
 Operations
 <br/>
 <br/>
 <strong>
  Reports To:
 </strong>
 Director of Business Operations
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 We are seeking an experienced Microsoft Dynamics 365 Technical Analyst to oversee, maintain, and continuously improve our existing Dynamics 365 environment. This individual will serve as both a technical expert and a strategic partner, ensuring the system remains current, optimized, and aligned with organizational goals. The ideal candidate combines deep platform knowledge with strong communication and customer service skills &mdash; translating business needs (&ldquo;customer speak&rdquo;) into effective Dynamics 365 solutions.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain and update the current Dynamics 365 environment, ensuring system stability, security, and performance.
  </li>
  <li>
   Manage regular platform updates, rollouts, and patches, including testing and validation before deployment.
  </li>
  <li>
   Monitor integrations, workflows, and automations to ensure seamless operation across departments.
  </li>
  <li>
   Collaborate closely with the Director of Operations, Team Leads, and key stakeholders to understand business processes and requirements.
  </li>
  <li>
   Translate user and departmental needs into actionable Dynamics 365 configurations, enhancements, and workflows.
  </li>
  <li>
   Document system architecture, data flow, and configuration changes for transparency and continuity.
  </li>
  <li>
   Stay current with Microsoft Dynamics 365 updates, features, and best practices.
  </li>
  <li>
   Recommend enhancements or new capabilities to improve efficiency, productivity, and user experience.
  </li>
  <li>
   Lead or support system upgrade and enhancement projects, ensuring minimal disruption to operations.
  </li>
  <li>
   Provide responsive, high-quality support to users, resolving issues efficiently and professionally.
  </li>
  <li>
   Deliver training and documentation to ensure users understand new features and processes.
  </li>
  <li>
   Act as a liaison between business teams and Internal Support, ensuring clear communication and expectation alignment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Systems, Computer Science, or related field (or equivalent experience).
  </li>
  <li>
   3-5 years of experience working with Microsoft Dynamics 365 (Sales, Customer Service, Project Operations, or Business Central preferred).
  </li>
  <li>
   Proven experience managing Dynamics environments, including updates, configuration, and custom workflows.
  </li>
  <li>
   Strong understanding of data modeling, integration points, and Power Platform tools (Power Automate, Power Apps, Power BI).
  </li>
  <li>
   Proficiency in Dynamics 365 administration, configuration, and security roles.
  </li>
  <li>
   Familiarity with Microsoft Power Platform, Azure integrations, and data connectors.
  </li>
  <li>
   Experience in managing release cycles and system testing.
  </li>
  <li>
   Excellent verbal and written communication skills.
  </li>
  <li>
   Strong problem-solving and analytical skills.
  </li>
  <li>
   Exceptional customer service and stakeholder management abilities &mdash; able to translate business needs into technical solutions (i.e. a deep understanding of the consultative approach.)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Microsoft Certified: Dynamics 365 + Power Platform Solution Architect (or similar certification).
  </li>
  <li>
   Microsoft Certified: Power Platform Developer Associate or Dynamics 365 Functional Consultant (Sales / Project Operations / Customer Service).
  </li>
  <li>
   Experience with Dynamics 365 Finance &amp; Operations or Business Central (ERP modules).
  </li>
  <li>
   Experience supporting a distributed or global team environment.
  </li>
  <li>
   Previous experience working in a technology consulting or IT services organization.
  </li>
  <li>
   Experience using DevOps or ALM for Dynamics 365 deployments.
  </li>
  <li>
   Understanding of data governance, compliance, and security best practices within the Microsoft ecosystem.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join Us
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Opportunity to lead and shape the evolution of a key enterprise platform.
  </li>
  <li>
   Collaborative environment with a focus on efficiency, innovation, and teamwork.
  </li>
  <li>
   Competitive compensation, flexible arrangements for nearshore/offshore candidates, and strong career growth potential.
   <br/>
   <br/>
  </li>
 </ul>
 Cyclotron is an Equal Opportunity Employer. Cyclotron values diversity, equity and inclusion, and aims to practice DE&amp;I in all that we do.
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Microsoft Dynamics 365 Technical Analyst

Covenant Tel

<br/><p>We are seeking a dynamic Business Analyst with 2–3 years of experience, preferably in a consulting environment, to support strategic initiatives across market research, proposition development, client engagement, and partner coordination. This role is pivotal in shaping go-to-market strategies and driving business growth for our technology services portfolio.</p><br/><p><strong>Key Responsibilities </strong></p><br/><ul><li>Conduct market and competitive      research to identify trends, opportunities, and client needs across      telecom, data science, and cybersecurity domains.</li><li>Collaborate with      cross-functional teams to develop compelling proposition decks, pitch      materials, and executive presentations.</li><li>Support client follow-ups,      meeting coordination, and action tracking to ensure seamless engagement      and delivery.</li><li>Facilitate partner      interactions, including onboarding, documentation, and strategic alignment      activities.</li><li>Analyze business performance      metrics and contribute to internal reporting and decision-making.</li><li>Work closely with lead      generation and digital marketing agency for smoother follow ups and      coordination on both lead gen and brand building activities.</li></ul><br/>

Business Analyst – Technology Services

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