technical services analyst

Mastercard

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Lead Customer Technical Services Analyst
Overview 
<ul><li>Provides service support for businesses (B2B) and enterprises (B2E) that have product and service agreements with Mastercard</li><li>Responsible for overall satisfaction and retention of these business customers through knowledge of their core business and products</li><li>Builds long-term customer relationships and ensures timely response and resolution of issues</li></ul> 
Responsibilities 
<ul><li>Enhances customer experience by providing high level technical customer service and support according to established policies and procedures</li><li>Serves as technical resource accountable for analyzing, supporting and troubleshooting customer technical support inquires; provides alternate solutions as needed</li><li>Contributes to testing efforts to identify opportunities for improvements with the voice of the customer in mind</li><li>Implements process improvements, formulating recommendations to enhance customer service delivery and minimize inefficiencies</li><li>Assumes responsibility for small-sized projects/initiatives as an individual contributor with specialized knowledge of Mastercard's products/services within a particular discipline</li><li>Reviews customer issue logs and proposes resolutions, escalating issues that require more advanced knowledge</li><li>Gains exposure to Mastercard products/services within a particular discipline or product line</li><li>May provide guidance to less experienced team members</li></ul> 
Experiences 
<ul><li>Experience troubleshooting and responding to routine customer inquiries with high quality resolutions</li><li>Experience assisting on process improvement initiatives according to standard procedures</li><li>Experience delivering technical resolutions in a timely manner</li></ul>
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Lead Customer Technical Services Analyst

Salience Consulting

<div>
 
 Are you ready to dive into the dynamic world of consulting and work alongside top talent? Join us as a Technical Analyst and embark on an exciting journey where you'll collaborate with global clients and engage in cutting-edge projects.
 
 
 
 
 
 We&rsquo;re looking for a highly motivated candidate to support our team of consultants working on telecom infrastructure and regulatory advisory projects across the region. This is a great opportunity to gain hands-on experience in telecom consulting and understand how policy, technology, and business strategy intersect in a fast-paced, client-facing environment. As a Technical Analyst, you'll be at the forefront of research, analysis, and delivery support activities for both client projects and internal initiatives.
 
 
 
 
 
 Here's what you'll be doing:
 
 
 
 
 
 - Conduct research on telecom markets, infrastructure development, regulatory frameworks, and emerging technologies (e.g. 5G, fibre, IoT).
 
 
 
 
 
 - Support ongoing client projects by gathering data, preparing reports, and contributing to technical and market assessments.
 
 
 
 
 
 - Use analytical tools (e.g. benchmarking, SWOT/PESTLE) to assess industry dynamics, digital readiness, and competitive positioning.
 
 
 
 
 
 - Assist in developing client presentations, white papers, and proposals with clear, evidence-based recommendations.
 
 
 
 
 
 - Participate in internal knowledge-sharing sessions and team meetings.
 
 
 
 
 
 - Support consultants with project coordination tasks, including document management and timelines.
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
 
 - A background in telecommunications or engineering is mandatory.
 
 
 
 
 
 - Interest in telecom infrastructure, regulatory issues, and digital transformation.
 
 
 
 
 
 - Strong research and analytical skills, with the ability to break down complex concepts.
 
 
 
 
 
 - Excellent written and verbal communication skills in English. Arabic or French would be an advantage.
 
 
 
 
 
 - Comfortable using MS Word, Excel, and PowerPoint.
 
 
 
 
 
 - Enthusiastic, organised, and eager to learn, no prior telecom experience is required, though any exposure through university or internships is a plus.
 
 
 
 
 
 
 
 
 
 What We Offer:
 
 
 
 
 
 
 - Join a vibrant, cross-functional, and international team filled with young, motivated professionals.
 
 
 
 
 
 - Learn and grow alongside experienced colleagues who are eager to share their expertise and knowledge.
 
 
 
 
 
 - Gain exposure to a diverse range of clients worldwide, exploring new cultures and seizing exciting opportunities.
 
 
 
 
 
 - Enjoy the modern amenities of our Dubai office, fostering a dynamic work environment.
 
 
 
 
 
 - Benefit from a paid internship with the potential for full-time employment for successful candidates.
 
 
 
 
 
 - Embrace flexible working hours that prioritise work-life balance and family commitments.
 
 
 
 
 
 - Experience a culture of appreciation with gifts, celebrations, team-building activities, and CSR initiatives.
 
 
 
</div>

Technical Analyst

Cornerstone Defense

<div>Tech CI Analyst 
Chantilly, VA
*Clearance: *Active TS/SCI w/ Polygraph needed to apply *
Company Overview:
Cornerstone Defense, in partnership with our military, intelligence, and civil government customers, supports U.S. operations worldwide through the use of many different types of intelligence, satellite, and cyber technologies. Cornerstone&rsquo;s Intelligence Sector provides solutions to the United States Government for information collection, operations, exploitation and dissemination, and research activities. Our Team specializes in software development, cloud architecture, systems and network engineering, systems integration, agile management, as well as targeting operations and intelligence analysis. Our support to our mission customers includes cyber network operations, exploitation and defense, signals intelligence, human intelligence, and critical missions and networks.
Tech CI Analyst 
Level: Senior / Expert 
Location: Chantilly / Dulles 
Required: 
Bachelor's Degree in a technically relevant field (4 years of additional relevant if not) 
Active TS/SCI with poly 
11 years providing technical all source intelligence and generating leads 
5 years working with SIGINT and Cyber Ops 
Strong knowledge and understanding of telecommunications 
Demonstrated ability to write and dissem products</div>

Tech CI Analyst

Aspen Holdings

JOB PURPOSE
We are looking for a Data &amp; Analytics Technical Services Analyst to support the design, development, maintenance, and optimization of data and analytics platforms by providing technical expertise in data integration, data quality, and analytics infrastructure. The role ensures reliable, secure, and efficient delivery of data analytics services that enable business intelligence, reporting, and advanced analytics capabilities across the organization. This position serves as a key technical resource, working closely with data engineers, analysts, and business users to troubleshoot issues, implement solutions, and ensure alignment with data governance and IT standards.
JOB REQUIREMENTS
Key Performance Areas
End-to-End BI Implementation
<ul>
<li>Lead the full lifecycle of Business Intelligence system implementation from planning and requirement gathering to deployment and post-go-live support across the EMENAC region.</li>
<li>Ensure alignment of BI solutions with regional and global data strategies, incorporating scalability, reusability, and long-term support considerations.</li>
</ul>
Requirements Gathering &amp; Analysis
<ul>
<li>Conduct detailed workshops with business stakeholders to capture, analyse, and validate functional and non-functional requirements.</li>
<li>Document current-state and future-state business processes, identifying gaps and opportunities for improvement to inform solution design.</li>
</ul>
Ownership of BI/BA Activities
<ul>
<li>Lead and manage the entire process of translating business needs into BI solutions through functional specifications and solution mapping, ensuring alignment with enterprise architecture and business requirements.</li>
<li>Independently oversee all BI/BA activities across the project lifecycle, ensuring successful delivery within scope, time, and quality expectations, while minimizing the need for supervision.</li>
<li>Ensure seamless integration of BI solutions by collaborating with business stakeholders and technical teams, addressing both functional and non-functional requirements throughout the process.</li>
<li>Provide expert guidance to the team on BI/BA best practices, ensuring consistent, high-quality output in all project phases.</li>
</ul>
Documentation, Solution design &amp; Recommendation
<ul>
<li>Define, document, and validate business KPIs, analytics requirements, reports, and dashboards to support informed decision-making, ensuring alignment with user needs and business objectives.</li>
<li>Prepare and maintain comprehensive business and functional requirement documentation, obtaining formal sign-off from stakeholders to ensure clarity and agreement.</li>
<li>Provide first-level design recommendations for BI solutions, ensuring they meet business requirements, user expectations, and align with the overall system architecture and goals.</li>
</ul>
Traceability &amp; Knowledge
<ul>
<li>Track and monitor requirements throughout the Software Development Life Cycle (SDLC) to ensure scope, quality, and alignment.</li>
<li>Facilitating seamless knowledge transfer to development and testing teams, providing ongoing support to ensure accurate understanding and execution.</li>
</ul>
UAT management and data warehouse integration
<ul>
<li>Drive User Acceptance Testing (UAT) by collaborating with business users to define test scenarios, ensuring successful validation of solutions.</li>
<li>Maintaining and overseeing the Data Warehouse environment, ensuring that all related interfaces and integrations function seamlessly and meet business requirements.</li>
</ul>
Compliance with IT SOPs
<ul>
<li>Ensure strict adherence to internal IT Quality Standard Operating Procedures (SOPs), including documentation, testing, validation, and audit readiness.</li>
</ul>

Data & Analytics Technical Services Specialist

Albemarle

<div>Be an essential element to a brighter future.
We work together to transform essential resources into critical ingredients for mobility, energy, connectivity and health. Join our values-led organization committed to building a more resilient world with people and planet in mind. Our core values are the foundation that make us successful for ourselves, our customers and the planet.
Job Description
Albemarle is hiring for a Technical Systems Analyst to work as Business Process Mining Analyst using Celonis .
The Business Process Mining Analyst will play a pivotal role in implementing, scaling, and optimizing Business Process Mining (BPM) initiatives using Celonis across the organization. This role is critical to driving the successful adoption and maturity of Celonis to meet evolving business needs, accelerate time to value, and deliver measurable operational impact.
The ideal candidate will collaborate with business process owners, subject matter experts, and IT teams to uncover inefficiencies, design data-driven solutions, and support automation and performance improvement initiatives.
The primary location for this role is Bengaluru, India.
What You Will Do
Core Responsibilities
<ul><li>Partner with business and IT stakeholders to understand operational goals and translate them into actionable Celonis use cases and technical requirements.
</li><li>Identify and integrate data sources; develop performant, scalable SQL queries to support process mining and analytics.
</li><li>Connect Celonis with on-premise and cloud-based ERP and IT systems (e.g., SAP, Salesforce, ServiceNow).
</li><li>Extract, transform, and load (ETL) data into the Celonis platform to enable end-to-end process visibility and insights.
</li><li>Design, build, and maintain process dashboards, KPIs, and analytical reports tailored to business needs.
</li><li>Conduct workshops and working sessions to gather requirements, present findings, and align on next steps.
</li><li>Collaborate with cross-functional teams to prioritize and deliver Celonis use cases and dashboards on time.
</li><li>Promote a data-driven culture by enabling self-service analytics and training business users on Celonis capabilities.
</li></ul>Operational Responsibilities
<ul><li>Document the definition, design, configuration, testing, deployment, and integration of new or enhanced Celonis solutions.
</li><li>Participate in testing activities including integration, end-to-end process, and user acceptance testing (UAT).
</li><li>Support issue resolution by analyzing root causes and collaborating with technical teams to implement fixes.
</li><li>Maintain documentation such as process maps, solution designs, data models, and user guides.
</li><li>Support governance, compliance, and quality assurance activities related to BPM initiatives.
</li><li>Participate in interviews, meetings, and workshops to define and design BPM solutions for Albemarle .
</li><li>Monitor Celonis system performance and proactively identify opportunities for optimization.
</li></ul>What You Bring
Required:
<ul><li>Bachelor&rsquo;s degree in computer science, Information Systems, Business Analytics, or a related field.
</li><li>3+ years of hands-on experience with Celonis EMS .
</li><li>5+ years of experience in business intelligence, data engineering, or business analytics.
</li><li>Celonis certifications (e.g., Celonis Analyst, Data Engineer, or Solution Architect).
</li><li>Strong expertise in SQL, PQL, data analysis, and data visualization techniques.
</li><li>Solid understanding of ETL processes, data warehousing/lake architectures, and data modeling.
</li><li>Familiarity with core business processes (e.g., Source-To-Pay, Order-to-Cash, Procure-to-Pay, Record-to-Report) and ERP systems, especially SAP S/4 HANA .
</li><li>Strong communication, presentation, and stakeholder management skills.
</li><li>Self-starter with excellent problem-solving abilities and a passion for continuous learning.
</li></ul>Preferred:
<ul><li>Proficiency with agile methodologies and tools such as JIRA, Confluence, Git, SAP Solution Manager and Freshworks .
</li><li>Experience with scripting and ETL languages (e.g., Python) for data transformation or automation.
</li><li>Experience with AI copilot/agent developments in Business Process Mining platform.
</li><li>Knowledge of data privacy, security, and compliance standards (e.g., GDPR, SOX).
</li></ul>Benefits of Joining Albemarle
<ul><li>Competitive compensation
</li><li>Comprehensive benefits package
</li><li>A diverse array of resources to support you professionally and personally.
</li></ul>We are partners to one another in pioneering new ways to be better for ourselves, our teams, and our communities. When you join Albemarle, you become our most essential element and you can anticipate competitive compensation, a comprehensive benefits package, and resources that foster your well-being and fuel your personal growth. Help us shape the future, build with purpose and grow together.</div>

Technical Systems Analyst

Libra Solutions

<div>
 
 
 When life gets hard, we make it easier!
 
 
 Libra Solutions helps overcome the burdens created by slow-moving legal processes. Combining technical innovation and financial strength, we help speed up cumbersome workflows and ease financial barriers for our customers.
 
 
 Through the MoveDocs personal injury solutions platform, Libra integrates and streamlines medical, financial, and professional services for personal injury cases. Our mission is to help personal injury victims receive the medical care and personal funding needs they require, and to help streamline the process for the attorneys and medical providers that serve these victims. Libra operates under the MoveDocs, Oasis Financial and Probate Advance brands. We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible.
 
 
 Together, under the Libra Solutions banner, we have relationships with over 50,000 attorneys and over 12,000 healthcare providers nationwide, which gives us an amazing platform to service our customers.
 
 
 
 Job Description:
 
 
 
 The
 
 Technical Solutions Analyst
 
 is a pivotal member of our Product Engineering team, collaborating closely with Product, Engineering, and Business stakeholders. You will lead the process of eliciting, analyzing, and validating business requirements, translating them into meticulous technical specifications for implementation by our IT teams. This role thrives in a fast-paced environment, requires a continuous learning mindset, and demands autonomy. Occasional after-hours support may be necessary.
 
 
 T
 
 his position reports to the VP of Engineering and can be based in any of our office locations in Denver, CO, Huntersville, NC, Rosemont, IL or Las Vegas, NV. We welcome strong remote candidates, with occasional travel to Las Vegas as needed.
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Apply deep technical expertise to translate business needs into precise software engineering specifications
 </li>
 <li>
 Collaborate with Technical Product Owners, Product Managers, and Engineering teams to ensure solutions meet Acceptance Criteria and business requirements.
 </li>
 <li>
 Create User Stories, Acceptance Criteria, Data/Process Flow Diagrams, and other detailed Technical Requirements documentation
 </li>
 <li>
 Analyze in-house and third-party software solutions to interpret and define needs for integrating new technology into existing systems or deploying new systems independently.
 </li>
 <li>
 Maintain comprehensive knowledge of application functionality and business workflows within assigned product families
 </li>
 <li>
 Participate actively in Agile Engineering ceremonies, including standups, refinement, release planning, demos, and retrospectives
 </li>
 <li>
 Lead the triage of incoming production support requests
 </li>
 <li>
 Perform other duties or tasks as assigned
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in computer science or 7+ years of equivalent hands-on software development experience
 </li>
 <li>
 Minimum of 3 years of recent experience as the primary author of User Stories, Acceptance Criteria, and related technical details in an Agile software engineering environment
 </li>
 <li>
 Expertise in web application, database, and API design and architecture
 </li>
 <li>
 Experience designing or developing healthcare interoperability solutions utilizing either EDI or HL7 standards
 </li>
 <li>
 Experience with Postman or Swagger for API endpoint interactions
 </li>
 <li>
 Proficiency in T-SQL for querying database objects
 </li>
 <li>
 Proficiency in JIRA and Confluence for managing SCRUM/Agile projects and documentation
 </li>
 <li>
 Proficiency with Lucid (or similar) to create and review data and process flows
 </li>
 <li>
 Working knowledge of Figma for reviewing UI designs
 </li>
 <li>
 Advanced proficiency with O365 tools, including Excel and PowerPoint
 </li>
 <li>
 Strong team collaboration skills, professional demeanor, and approachability
 </li>
 <li>
 Experience collaborating with onshore and offshore development teams
 </li>
 <li>
 Creative problem-solving skills with a drive for innovation in solutions, systems, and processes
 </li>
 <li>
 Effective communication and presentation skills with stakeholders across the organization
 </li>
 <li>
 Ability to quickly grasp and synthesize information from diverse sources to understand various business processes
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 MoveDocs offers competitive compensation, and benefits that include medical, dental, vision and life insurance plans, plus 401k with company match and paid time off.
</div>

Technical Solutions Analyst

Covenant Tel

We are seeking a dynamic Business Analyst with 2–3 years of experience, preferably in a consulting environment, to support strategic initiatives across market research, proposition development, client engagement, and partner coordination. This role is pivotal in shaping go-to-market strategies and driving business growth for our technology services portfolio. Key Responsibilities <ul><li>Conduct market and competitive research to identify trends, opportunities, and client needs across telecom, data science, and cybersecurity domains.</li><li>Collaborate with cross-functional teams to develop compelling proposition decks, pitch materials, and executive presentations.</li><li>Support client follow-ups, meeting coordination, and action tracking to ensure seamless engagement and delivery.</li><li>Facilitate partner interactions, including onboarding, documentation, and strategic alignment activities.</li><li>Analyze business performance metrics and contribute to internal reporting and decision-making.</li><li>Work closely with lead generation and digital marketing agency for smoother follow ups and coordination on both lead gen and brand building activities.</li></ul>

Business Analyst – Technology Services

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