technical services analyst

Security Benefit

<div>
 <strong>
  We're Looking for an experienced Technical Business Analyst!
  <br/>
  <br/>
 </strong>
 <strong>
  About the Company:
  <br/>
  <br/>
 </strong>
 Security Benefit is a leader in the U.S. retirement market with more than $60 billion in assets under management. We offer opportunities to thrive, innovate, and make an impact. As part of our team, you&rsquo;ll play a key role in driving the future of the U.S. retirement industry. Security Benefit is a
 <strong>
  <em>
   PLACE
  </em>
 </strong>
 <em>
  where we promise to help our customers To and Through Retirement&reg;
 </em>
 .
 <br/>
 <br/>
 We&rsquo;re proud to have been recognized as one of the best in the business:
 <br/>
 <br/>
 <ul>
  <li>
   Named to Ward&rsquo;s 50 list of top-performing life-health insurance companies
  </li>
  <li>
   Recognized on list of Ingram&rsquo;s Top 100 Private Companies in the Kansas City area in 2024
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About the Role:
  <br/>
  <br/>
 </strong>
 We&rsquo;re looking for a
 <strong>
  Technical Business Analyst IV
 </strong>
 to own the configuration and support of our digital annuity order entry platforms (FireLight, AnnuityNet, and others). You&rsquo;ll combine annuity domain knowledge with hands-on technical skills to ensure independent financial professionals can submit compliant, in-good-order applications across all distribution channels. This role sits at the intersection of product operations, compliance, and technology.
 <br/>
 <br/>
 <em>
  The Technical Business Analyst IV position reports to the AVP, Platforms and Infrastructure and will be based out of our home office in Topeka, Kansas. We work a hybrid schedule, offering flexibility to work both remotely and on-site.
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Configure and administer annuity order entry platforms including forms, business rules, workflows, and environments.
  </li>
  <li>
   Manage distributor onboarding, user access, review queues, and permissions for independent distribution partners (IMOs, broker-dealers, banks, RIAs).
  </li>
  <li>
   Support new annuity product launches by configuring products, forms, disclosures, and state-specific documents on order entry platforms.
  </li>
  <li>
   Configure IGO validation, suitability scoring, and compliance rules; partner with compliance and product teams on regulatory changes.
  </li>
  <li>
   Coordinate product availability, form parity, and compliance alignment across multiple platforms and distribution channels.
  </li>
  <li>
   Analyze submission volumes, NIGO trends, and processing metrics to inform business decisions and drive improvements.
  </li>
  <li>
   Own ACORD 103 data mapping and support DTCC connectivity (APP, SUB, PAR, NSCC money settlement).
  </li>
  <li>
   Coordinate with policy administration teams to troubleshoot data flow and application processing issues.
  </li>
  <li>
   Configure can-sell checks using DTCC PAR for producer licensing and appointment validation at point of sale.
  </li>
  <li>
   Manage vendor relationships including support escalations, release management, and SLA oversight.
  </li>
  <li>
   Support audit and compliance activities with e-signature trails, usage reports, and documentation.
  </li>
  <li>
   Write SQL queries, test API integrations, develop scripts (Python, PowerShell), and perform root cause analysis on failures.
  </li>
  <li>
   Leverage AI tools (Claude, ChatGPT) to accelerate documentation, analysis, and problem-solving.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We&rsquo;re Looking For:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Information Systems, Computer Science, or related field (or equivalent experience).
  </li>
  <li>
   4&ndash;6 years supporting annuity or life insurance order entry, e-application, or new business processing systems.
  </li>
  <li>
   Knowledge of annuity products (fixed, FIA, variable), suitability requirements, 1035 exchanges, and replacements.
  </li>
  <li>
   Understanding of independent insurance distribution models (IMOs, broker-dealers, banks, RIAs) and multi-channel sales strategies.
  </li>
  <li>
   Experience with business rules configuration, form/workflow design, and low-code/no-code platform administration.
  </li>
  <li>
   Familiarity with ACORD data standards and/or DTCC Insurance &amp; Retirement Services (APP, SUB, PAR).
  </li>
  <li>
   Proficiency in SQL; working knowledge of APIs (REST/SOAP), XML/JSON, and tools like Postman.
  </li>
  <li>
   Strong technical writing, requirements gathering, and stakeholder communication skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Order entry platform administrator certification (e.g., Hexure FireLight).
  </li>
  <li>
   Scripting skills (Python, PowerShell) and experience with BI tools (Power BI, Tableau).
  </li>
  <li>
   Demonstrated use of AI assistants (Claude, ChatGPT) as productivity tools.
  </li>
  <li>
   LOMA (FLMI), LIMRA, or similar insurance certifications.
  </li>
  <li>
   Familiarity with Reg BI, NAIC model regulations, and state suitability rules.
  </li>
  <li>
   Experience with Jira, Confluence, or similar platforms for change management and documentation.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Choose Security Benefit?
  <br/>
  <br/>
 </strong>
 When you join our team, you&rsquo;re not just getting a paycheck &mdash; you&rsquo;re getting a career path full of growth opportunities, plus a robust benefits package that puts your well-being first. Here&rsquo;s what you can expect as a full-time Security Benefit associate:
 <br/>
 <br/>
 <ul>
  <li>
   Competitive salary and annual incentive bonuses to reward your contributions.
  </li>
  <li>
   33 days of paid time off (including PTO, holidays, Volunteer Day, and days of significance).
  </li>
  <li>
   Paid parental leave after 90 days of service.
  </li>
  <li>
   Comprehensive medical, dental &amp; vision insurance.
  </li>
  <li>
   401(k) with company match, plus Profit Sharing &amp; Savings Plan.
  </li>
  <li>
   Short- and Long-Term Disability Insurance to give you peace of mind.
  </li>
  <li>
   Flexible Spending Accounts for medical and dependent care.
  </li>
  <li>
   Life Insurance to protect your loved ones.
  </li>
  <li>
   Educational assistance to support your career development.
  </li>
  <li>
   Associate assistance programs for your personal and professional well-being.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ready to Make an Impact?
  <br/>
  <br/>
 </strong>
 Apply today by visiting our career page to submit your resume. We&rsquo;re excited to meet you!
 <br/>
 <br/>
 Security Benefit is an Equal Opportunity Employer.
</div>


Technical Business Analyst IV

D4 Insight

<div><p><b>Location:</b> Abu Dhabi<br>
<b>Experience:</b> 7+ Years</p>
<h3 class="jobSectionHeader"><b>
Role Overview</b></h3>
<p>
We are seeking for skilled <b>Technical Analyst</b> with strong techno-functional expertise in <b>wealth management and brokerage trading platforms</b>. The ideal candidate will play a key role in supporting, integrating, and enhancing enterprise systems while ensuring performance, reliability, and compliance in a regulated environment.</p>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3>
<ul><li>Analyze and support <b>wealth tech and trading systems</b>, ensuring smooth operations.</li>
<li>Design, consume, and support <b>APIs and microservices-based integrations</b>.</li>
<li>Work with <b>middleware platforms</b> such as Kafka, SQS, and TIBCO for system integration.</li>
<li>Perform <b>production support</b>, including incident, problem, and change management.</li>
<li>Monitor system performance using tools like <b>Dynatrace</b> and ensure system stability.</li>
<li>Collaborate with cross-functional teams to deliver scalable and secure solutions.</li>
<li>Maintain high-quality <b>documentation and stakeholder communication</b>.</li>
</ul><h3 class="jobSectionHeader"><b>Required Skills</b></h3>
<ul><li>Strong experience with <b>SQL/PLSQL, REST/SOAP APIs, JavaScript, and Postman</b></li>
<li>Exposure to <b>AWS/Azure cloud platforms and architecture</b></li>
<li>Experience with <b>CI/CD pipelines, Docker, Kubernetes, and automation tools</b></li>
<li>Knowledge of <b>cybersecurity, data privacy, and secure architecture</b></li>
<li>Familiarity with <b>fintech technologies</b> such as blockchain, AI/ML, and digital wallets</li>
</ul>
<p> <b>Apply Now: </b><b>[email protected]</b></p></div>

Technical Analyst

Deloitte

<div>If you are a technology visionary with a passion for transforming global tax business with digital technology, consider working with the US Tax Transformation technology team. This is an exciting opportunity to support global execution of Deloitte's tax strategy as we shift from &quot;doing digital&quot; to &quot;being digital&quot; by reimagining how we engage with our clients, deliver our services, operate our business, and create value.<br>
<br>
Recruiting for this role ends on May 31st 2026.<br>
<br>
<b>Work you'll do</b><br>
<br>
As a Technology Support Analyst II, you'll play an integral role in our Tax Transformation Support team as the individual responsible for resolving issues in collaboration with the Application Development and Infrastructure teams. The Technology Support Analyst II will be part of a global team responsible for providing 24/7 support to the clients. The Technology Support Analyst II will provide full Product Support to users via email, phone, and chat, and will be responsible to maintain product SLAs via a ticketing system for incident management.<br>
<br>
Additional responsibilities include:<br>
<ul><li>
Provide premium-level Tax Application Support to internal and external users via email, phone, and chat; maintain SLAs using a ticketing system.</li><li>
Analyze, resolve, and track support incidents or requests, collaborating with development and infrastructure teams as needed.</li><li>
Document resolutions, update knowledgebase articles, and ensure all internal processes and procedures are followed.</li><li>
Communicate promptly and professionally with users and support teams, ensuring a positive customer support experience.</li><li>
Mentor less experienced analysts, promoting adherence to standards and continuous improvement.</li><li>
Offer after-hours and on-call support as required, while maintaining confidentiality and handling multiple tasks effectively.</li></ul><br>
<b>
The Team</b><br>
<br>
Over the past several years, Deloitte Tax LLP (&quot;Deloitte Tax&quot;) has had great success in delivering technology-enabled tax services to its clients. As a result, Deloitte Tax is expanding its Tax Transformation Support Center. Tax Transformation Support focuses on assisting engagement teams and our technologists developing new service offerings and technology solutions that assist us in delivering tax services to our clients. This is an ideal opportunity to be part of a cutting-edge and innovative start-up environment within the larger Deloitte Tax organization.<br>
<br>
<b>Qualifications</b><br>
<br>
Required:<br>
<ul><li>
Bachelor's degree in computer science, computer engineering, or related field.</li><li>
Ability to perform job responsibilities within a hybrid work model that requires US Tax professionals to co-locate in person 2 - 3 days per week.</li><li>
1+ year's of experience as a Technology Support Analyst with demonstrated proficiency using incident tracking systems such as ServiceNow.</li><li>
Demonstrated proficiency in maintaining comprehensive knowledgebase entries and proven experience resolving client support incidents, effectively prioritizing tasks and managing multiple assignments concurrently.
</li><li>Ability to work flexible shifts for 24/7 support coverage, including some holidays and weekends</li><li>
Ability to travel 10%, on average, based on the work you do and the clients and industries/sector you serve.</li><li>
Limited immigration sponsorship may be available.</li><li>
One of the following active accreditations obtained, in process or willing and able to obtain:</li><li><ul><li>
Licensed CPA in state of practice/primary office if eligible to sit for the CPA</li><li>
If not CPA eligible:</li><li><ul><li>
Licensed Attorney</li><li>
Enrolled Agent</li><li>
Technology Certifications:</li><li><ul><li>
AWS Certified Solutions Architect</li><li>
ITIL Certification</li><li>
Microsoft Azure</li><li>
Certified Information Systems Security Professional (CISSP)
</li><li>Certified SAFe&reg; DevOps Practitioner
</li></ul></li></ul></li></ul></li></ul>Preferred:
<br>
<ul><li>Experience implementing Robotic Process Automation (RPA) solutions and using SharePoint to build and maintain comprehensive knowledgebase entries.</li><li>
Expertise in backend technologies, including Swagger, Entity Framework, ASP.NET Web API, . NET Framework, LINQ, and SQL, supporting robust system integration.</li><li>
Working knowledge of the Agile Software Development Life Cycle, contributing to continuous process improvement.</li><li>
Previous tax support experience with excellent written and verbal communication skills, ensuring clarity and professionalism in client interactions.</li><li>
Proficiency with the MS Office suite (including Teams) and successful collaboration with both onshore and offshore teams.</li></ul><br>
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $48,510 to $90,090.<br>
<br>
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.<br>
<br>
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html</div>

Technology Support Analyst II - Tax Transformation

OneOncology

<div><div><div><div><div><div><div><div><p>OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology&rsquo;s mission and vision.</p></div></div></div></div></div></div></div><p></p><p>
Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve.</p><p></p><p><b>
Job Description:</b></p><div><div><p>
The OneOncology Service Desk serves as the primary point of contact for all technology-related issues. The Tech Analyst I role is a critical technical resource, providing timely support for end-user desktop incidents and service requests reported to the Service Desk. Tech Analysts are responsible for interacting with users in a clear, supportive, and solution-focused manner, acting as a key communication link between customers and the Technology organization. Additionally, the Service Desk team represents the organization to internal and external stakeholders, continuously striving to enhance service delivery, streamline processes, and drive ongoing improvement initiatives.</p></div><p></p><div><p><b><br>
This role is primarily on-site, </b><b>located</b><b> in the Owings Mills, MD area.</b></p></div><p></p><div><p><b><br>
Responsibilities</b></p></div><div><ul><li><p>
Assist with the day-to-day operations of IT Service Delivery including: troubleshooting, ticket resolution, and other technology-related support activities.</p></li></ul></div><div><ul><li><p>
Respond to and resolve user requests for assistance with computer systems, delivering a high-quality, user-focused support experience.</p></li></ul></div><div><ul><li><p>
Log, track, and proactively maintain records of issues to ensure efficient problem resolution and knowledge sharing.</p></li></ul></div><div><ul><li><p>
Troubleshoot technical issues and escalate them when necessary.</p></li></ul></div><div><ul><li><p>
Identify the correct technical area or external vendor for problem resolution and coordinate with other teams to ensure timely outcomes.</p></li></ul></div><div><ul><li><p>
Provide clear, timely updates and feedback to users and teammates throughout the lifecycle of enterprise-wide technology issues.</p></li></ul></div><div><ul><li><p>
Participate in 24x7 on-call support rotations as needed.</p></li></ul></div><div><ul><li><p>
Occasional travel as required to support business operations.</p></li></ul></div></div><div><div><ul><li><p>
Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.</p></li></ul></div><p></p><div><p><b><br>
Key Competencies</b></p></div><div><ul><li><p>
Experience participating in IT Service Management (ITSM) transformations and contributing to continuous improvement initiatives.</p></li></ul></div><div><ul><li><p>
Strong knowledge of service management best practices and frameworks.</p></li></ul></div><div><ul><li><p>
Critical thinking and problem-solving skills with the ability to analyze systems and adapt as needed.</p></li></ul></div><div><ul><li><p>
Excellent communication and influencing skills, capable of engaging stakeholders and gaining buy-in.</p></li></ul></div><div><ul><li><p>
Flexible and proactive, able to identify service gaps and step in as needed to maintain smooth operations, manage high ticket volumes, and support the team during peak periods.</p></li></ul></div><p></p><div><p><b><br>
Qualifications</b></p></div><div><ul><li><p>
1 &ndash; 4 years of recent experience in technology, service desk, and helpdesk</p></li></ul></div><div><ul><li><p>
Healthcare related experience a plus</p></li></ul></div><div><ul><li><p>
ITIL certifications a plus</p></li></ul></div><div><ul><li><p>
Basic certification in A+ and Microsoft Products is preferred; education and/or demonstrated experience may be substituted</p></li></ul></div></div></div><p></p>

Tech Analyst I

Fresh Express

<div><p>The Sr. IT Service and Support Analyst is responsible for delivering reliable end-user support while coordinating the daily activities of a distributed team of IT support technicians across multiple U.S. locations. This role is primarily a hands-on technical role, with added responsibility for task coordination, workload tracking, and team follow-ups to ensure consistent service delivery.</p><p><b>
Duties and Responsibilities:</b></p><h2 class="jobSectionHeader"><b>
Technical Support</b></h2><ul><li>
Provide Tier 2/3 support for Windows 10/11, Microsoft 365, and mobile devices.</li><li>
Troubleshoot hardware, software, and access issues.</li><li>
Support onboarding/offboarding and new device provisioning.</li><li>
Act as an escalation point for complex issues.</li></ul><h2 class="jobSectionHeader"><b>
Team Coordination</b></h2><ul><li>
Coordinate workload across 6 distributed technicians.</li><li>
Monitor ticket queues and ensure timely follow-up.</li><li>
Track task completion and enforce accountability on other IT technicians</li><li>
Provide guidance and support to IT technicians.</li><li>
Conduct regular check-ins.</li></ul><h2 class="jobSectionHeader"><b>
Operational Oversight</b></h2><ul><li>
Ensure adherence to Service Level Agreement SLAs.</li><li>
Identify recurring issues and follow up on resolution.</li><li>
Maintain documentation and procedures.</li><li>
Ensure consistent follow-up on all assigned tickets and tasks.</li></ul><p><b>
Requirements, Education and Experience:</b></p><ul><li>
Bachelors degree in Computer Science or equivalent experience preferred</li><li>
CompTIA A+ or other IT Support Professional Certificate preferred
</li><li>5+ IT support experience.</li><li>
1+ years team lead experience.</li><li>
Strong Windows and Microsoft 365 knowledge.</li><li>
Experience with mobile devices.</li><li>
Strong organizational skills.</li><li>
Travel to other plant locations throughout the US</li></ul><p><b>
Other Information:
</b></p><p>The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed, as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.</p></div>

Sr. IT Analyst Service and Support

Resultant

<div><b>Company Description</b><p><br>
Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we&rsquo;re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission.</p><p><b>
We don&rsquo;t solve problems </b><b><i>for</i></b><b> our clients. We solve problems </b><b><i>with</i></b><b> them.</b></p><p>
We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they&rsquo;re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations.</p><p>
Originally founded in Indianapolis in 2008, Resultant now employs more than 350 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX.</p><p><b>
We&rsquo;re Resultant. Clients partner with us to see a difference. People join us to make one.</b></p><b><br>
Job Description</b><p><br>
The <b>IT</b> <b>Service Delivery Analyst </b>supports IT service management by providing data-driven insight, operational analysis, and process support across the technology environment. This role is responsible for transforming operational data into actionable intelligence that improves service reliability, reduces recurring issues, and strengthens service management practices.</p><p>
Working closely with the IT Service Delivery Lead, this role enables effective service governance by ensuring that service performance, system relationships, and operational trends are visible, accurate, and actionable.</p><p>
The position plays a key role in supporting service integration by bridging operational data, technical teams, and service management processes, with a focus on continual improvement and stability.</p><p><b>
Key Responsibilities</b></p><p><b>
Service Reporting &amp; Performance Analytics</b></p><ul><li>
Develop, maintain, and enhance service performance dashboards and reports aligned to business-facing services.</li><li>
Aggregate and normalize data from an ITSM to provide meaningful service insights</li><li>
Identify trends in:<ul><li>
incident volume and patterns</li><li>
change success/failure rates</li><li>
service degradation indicators</li></ul></li><li>
Translate operational data into clear, actionable insights for technical teams and leadership to improve both SLAs and XLAs</li></ul><p><b>
Trend Analysis &amp; Operational Intelligence</b></p><ul><li>
Analyze incident, change, and problem data to identify:<ul><li>
recurring issues</li><li>
work inefficiencies</li><li>
high-risk services or components</li></ul></li><li>
Correlate events across systems to highlight hidden relationships and dependencies</li><li>
Proactively surface risks before they result in service disruption</li><li>
Support the development of predictive indicators for service health and customer experience, where possible</li></ul><p><b>
Problem Management Support</b></p><ul><li>
Identify candidates for problem management based on:<ul><li>
repeat incidents</li><li>
high-impact outages</li><li>
trends across multiple systems</li></ul></li><li>
Support root cause analysis efforts by:<ul><li>
gathering and structuring relevant data</li><li>
identifying patterns and contributing factors</li></ul></li><li>
Track problem records and associated improvements to ensure visibility into resolution progress</li></ul><p><b>
Service Transition &amp; Operational Readiness Support</b></p><ul><li>
Assist in validating that new or changed services meet operational readiness requirements, including:<ul><li>
documentation completeness</li><li>
monitoring and alerting visibility</li><li>
support process definition</li></ul></li><li>
Ensure required service artifacts are created and accessible prior to production release</li><li>
Support coordination between delivery teams and operations during service transition</li></ul><p><b>
CMDB &amp; Service Mapping Support</b></p><ul><li>
Maintain and improve data quality within the configuration management database</li><li>
Support the development of service maps and configuration relationships for critical services</li><li>
Identify gaps or inconsistencies in configuration and dependency data</li><li>
Ensure alignment between:<ul><li>
CMDB records</li><li>
actual system usage</li><li>
change activity</li></ul></li></ul><p><b>
Runbooks &amp; Operational Documentation</b></p><ul><li>
Develop and maintain service runbooks, knowledge articles, and operational procedures to improve service performance</li><li>
Standardize documentation formats to improve usability and consistency</li><li>
Ensure documentation reflects current operational practices and system configurations</li><li>
Partner with technical teams to capture tacit knowledge into structured documentation</li></ul><p><b>
Process Support &amp; Continuous Improvement</b></p><ul><li>
Assist in refining and documenting service management processes, including:<ul><li>
change enablement</li><li>
incident management</li><li>
problem management</li></ul></li><li>
Identify inefficiencies or gaps in current processes and recommend improvements</li><li>
Support implementation of lightweight governance practices that improve consistency without adding unnecessary overhead</li></ul><p><b>
Cross-Team Coordination &amp; Data Quality</b></p><ul><li>
Collaborate with infrastructure, application, and service desk teams to ensure:<ul><li>
data accuracy</li><li>
consistent classification of incidents and changes</li><li>
alignment across tools and processes</li></ul></li><li>
Promote consistent use of service management tools and data standards</li><li>
Support audits or reviews of service data and operational practices</li></ul><br>
<b>
Qualifications</b><p><b><br>
Required</b></p><ul><li>
Bachelor&rsquo;s degree in Information Technology, Information Systems, or related field (or equivalent experience)</li><li>
3&ndash;5 years of experience in:<ul><li>
IT operations</li><li>
service management</li><li>
or operational/data analysis roles</li></ul></li><li>
Experience working with ITSM tools such as ConnectWise or similar platforms</li><li>
Strong analytical and problem-solving skills with the ability to interpret complex operational data</li><li>
Experience creating reports, dashboards, or structured documentation using data visualization tools (Power BI, Excel advanced functions, etc.)</li><li>
Ability to work across multiple teams and translate technical data into meaningful insights</li><li>
Must live in or around the Fort Wayne, IN area and able to work onsite as needed</li><li>
Must be legally authorized to work in the United States for any employer without sponsorship</li></ul><p><b>
Preferred</b></p><ul><li>
Experience working within ITIL-aligned service management environments</li><li>
ITIL certification (Foundation or higher)</li><li>
Familiarity with CMDB platforms such as IT Glue</li><li>
Experience supporting problem management or root cause analysis activities</li><li>
Exposure to service dependency mapping or enterprise system relationships</li></ul><br>
<b>
Additional Information</b><p><br>
What you should know about Resultant:</p><ul><li>
Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes.</li><li>
Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful.</li><li>
Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals.</li><li>
Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways.</li><li>
We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself.</li><li>
We pride ourselves in having the best talent in the industry and hope that you&rsquo;re up for the challenge!</li></ul><p>
What our team members say about us&hellip;</p><ul><li>
&ldquo;I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.&rdquo;</li><li>
 &ldquo;I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.&rdquo;</li><li>
&ldquo;The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.&rdquo;</li></ul><p>
All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.</p><p>
Equal Opportunity Employer</p><div></div><p><i>
We embrace AI across everything we do, and that includes how you prepare for this interview. Feel free to use AI tools to research the role, practice your responses, and put your best foot forward. What matters to us is getting to know the real you &mdash; how you think, how you communicate, and what you genuinely bring to the table. Our interviews are designed to go deeper than any polished answer, so come curious and come as yourself without the support of an AI tool during our conversation.</i></p></div>

IT Service Delivery Analyst (Hybrid in Fort Wayne, IN)

Capital Health (US)

<div>
 Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.
 <br/>
 <br/>
 Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.
 <br/>
 <br/>
 The listed pay range or pay rate reflects compensation for a
 <strong>
  full-time equivalent (1.0 FTE)
 </strong>
 position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).
 <br/>
 <br/>
 <strong>
  Pay Range
  <br/>
  <br/>
 </strong>
 $23.09 - $30.01
 <br/>
 <br/>
 <strong>
  Scheduled Weekly Hours
  <br/>
  <br/>
 </strong>
 40
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 SUMMARY (Basic Purpose of the Job)
 <br/>
 <br/>
 The IT Service Analyst 1 provides first-line technical support via phone, email, and chat, assisting end-users with hardware, software, application, network, telecom, and access management issues. This role is the first point of contact for IT service requests, ensuring timely resolution, escalation when necessary, and excellent customer service.
 <br/>
 <br/>
 <strong>
  Minimum Requirements
  <br/>
  <br/>
 </strong>
 Education:Associate degree in Information Technology, Computer Science, or a related field preferred. Equivalent work experience in IT support roles may be considered.
 <br/>
 <br/>
 Experience:2-3 years of prior experience in IT service desk, remote support, or technical troubleshooting is a plus. Required: CompTIA A+ (must be obtained within 6 months of hire). Preferred: ITIL Foundation, Microsoft Modern Desktop Administrator, Network+
 <br/>
 <br/>
 <strong>
  Other Credentials
  <br/>
  <br/>
 </strong>
 Knowledge and Skills:Basic understanding of Windows, macOS, and mobile operating systems (iOS/Android). Familiarity with Active Directory, password resets, user access management, and IT security best practices. Basic knowledge of VoIP phone systems, telecom troubleshooting, and mobile device management (MDM). Strong problem-solving abilities and troubleshooting skills. Excellent communication and customer service skills for phone-based support. Ability to log, prioritize, and escalate IT incidents and requests efficiently.
 <br/>
 <br/>
 <strong>
  Special Training
  <br/>
  <br/>
 </strong>
 Mental, Behavioral and Emotional Abilities:
 <br/>
 <br/>
 <strong>
  Usual Work Day
  <br/>
  <br/>
 </strong>
 Reporting Relationships
 <br/>
 <br/>
 Does this position formally supervise employees? No
 <br/>
 <br/>
 If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.
 <br/>
 <br/>
 <strong>
  Essential Functions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
  </li>
  <li>
   Serves as the first point of contact for IT support inquiries via phone, email, and chat.
  </li>
  <li>
   Provides basic troubleshooting for desktops, laptops, mobile devices, and enterprise applications.
  </li>
  <li>
   Resolves password resets, account lockouts, and access management issues.
  </li>
  <li>
   Troubleshoots telecom issues such as VoIP phone connectivity, call routing, and softphone applications.
  </li>
  <li>
   Logs all support interactions in the IT ticketing system, ensuring detailed documentation.
  </li>
  <li>
   Escalates complex issues to higher-tier IT teams when necessary.
  </li>
  <li>
   Assists users in self-service troubleshooting and knowledge base utilization.
  </li>
  <li>
   Ensures timely resolution of tickets and maintains high customer satisfaction.
   <br/>
   <br/>
  </li>
 </ul>
 PHYSICAL DEMANDS AND WORK ENVIRONMENT
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 <br/>
 Frequent physical demands include: Sitting , Reaching forward , Wrist position deviation , Pinching/fine motor activities , Talk or Hear
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 <br/>
 Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching overhead , Squat/kneel/crawl
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 <br/>
 Continuous physical demands include: Keyboard use/repetitive motion
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 <br/>
 Lifting Floor to Waist 10 lbs. Lifting Waist Level and Above 10 lbs.
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 <br/>
 Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Color Discrimination, Accurate Depth Perception, Accurate Hearing
 <br/>
 <br/>
 Anticipated Occupational Exposure Risks Include the following: N/A
 <br/>
 <br/>
 <strong>
  This Position Is Eligible For The Following Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical Plan
  </li>
  <li>
   Prescription drug coverage &amp; In-House Employee Pharmacy
  </li>
  <li>
   Dental Plan
  </li>
  <li>
   Vision Plan
  </li>
  <li>
   Flexible Spending Account (FSA)
  </li>
  <li>
   Healthcare FSA
  </li>
  <li>
   Dependent Care FSA
  </li>
  <li>
   Retirement Savings and Investment Plan
  </li>
  <li>
   Basic Group Term Life and Accidental Death &amp; Dismemberment (AD&amp;D) Insurance
  </li>
  <li>
   Supplemental Group Term Life &amp; Accidental Death &amp; Dismemberment Insurance
  </li>
  <li>
   Disability Benefits &ndash; Long Term Disability (LTD)
  </li>
  <li>
   Disability Benefits &ndash; Short Term Disability (STD)
  </li>
  <li>
   Employee Assistance Program
  </li>
  <li>
   Commuter Transit
  </li>
  <li>
   Commuter Parking
  </li>
  <li>
   Supplemental Life Insurance
  </li>
  <li>
   Voluntary Life Spouse
  </li>
  <li>
   Voluntary Life Employee
  </li>
  <li>
   Voluntary Life Child
  </li>
  <li>
   Voluntary Legal Services
  </li>
  <li>
   Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
  </li>
  <li>
   Voluntary Identity Theft Insurance
  </li>
  <li>
   Voluntary Pet Insurance
  </li>
  <li>
   Paid Time-Off Program
   <br/>
   <br/>
  </li>
 </ul>
 The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level.
 <br/>
 <br/>
 The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.
</div>


IT Service Analyst I

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