technical services analyst

<div><p><b>Before you apply to a job, select your language preference from the options available at the top right of this page.</b></p><p></p><p>
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow&mdash;people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.</p><p></p><p><b>
Job Description:</b></p><p></p><p><b>
Technology Support Analyst</b></p><p>
We&rsquo;re the obstacle overcomers, the problem get-arounders. From figuring it out to getting it done&hellip; our innovative culture demands &ldquo;yes and how!&rdquo; We are UPS. We are the United Problem Solvers.</p><p><b>
About this role:</b><br>
<i>The Technology Support Analyst provides users with support services for corporate standard technology products. He/She provides hardware and software planning, technical advice, and informal training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading software, hardware, and network facilities. The Technology Support Analyst troubleshoots and restores routine technical service and resolves equipment problems using established processes and procedures. He/She collaborates with Information Services' (I.S.) staff to deploy standardized support practices and procedures. This position coordinates implementations and facilitates activities to support programs and projects.</i></p><p><b>
Responsibilities and Duties:</b></p><ul><li>
Works on projects of simple to moderate complexity</li><li>
Receives and completes requests for support for UPS Aircraft Maintenance iPads and Windows Tablet PCs to meet customers' needs and minimize downtime</li><li>
Perform system log analysis and research log file anomalies to determine source</li><li>
Prepares hardware and software installations and removal to meet client operations' needs.</li><li>
Reports hardware and software installations and removal details to provide tracking updates for configuration management records.</li><li>
Conducts hardware and software tests to correct and document malfunctions.</li><li>
Contributes to installation procedures and standards development to establish consistency.</li><li>
Initiates support activities for assigned systems to meet project goals.</li><li>
Participates in developing and executing training for internal and external customer implementation planning and shipping schedules to deliver hardware and software products.</li><li>
Interacts with other functions and departments (Technology Support, Operations Support, Wireless Communications Support, etc.) throughout the support issue resolution process</li><li>
24x7 support</li></ul><p><b>
Preferred Qualifications:</b></p><ul><li>
Experience with supporting Apple iOS and Windows operating systems.</li><li>
Experience supporting Windows and Linux server operating systems.</li><li>
Familiarity with Mobile Device Management system (e.g. AirWatch or Intune)</li><li>
Digital Certificate management (e.g. SSL certificates, license certificates, software signing certificates.)</li><li>
Strong written and verbal communication skills</li><li>
Must be detail-oriented and have strong organization skills.</li><li>
Bachelor&rsquo;s degree in computer science or related discipline, or the equivalent in education and work experience</li></ul><p></p><p><i>
This position offers an exceptional opportunity to work for a Fortune 50 industry leader. If you are selected, you will join our dynamic technology team in making a difference to our business and customers. Do you think you have what it takes? Prove it! At UPS, ambition knows no time zone.</i></p><p><b><br>
Employee Type:</b></p><br>
Permanent<p><br>
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.</p></div><p></p>

Technology Support Analysts

Clario

<div>Technical Analyst for Portal Operations Team<div>
Clario is seeking a detail-oriented Technical Analyst to support our digital platforms and enhance client delivery across respiratory and clinical systems. This role plays a key part in ensuring the quality, configuration, and operational readiness of our MyStudy Portal and related services. You&rsquo;ll collaborate with internal teams and clients to deliver high-impact solutions that improve study setup and user experience. If you thrive in a fast-paced, regulated environment and enjoy solving real-world problems, we&rsquo;d love to hear from you.</div><div></div><div>
What We Offer</div><ul><li><div>
Competitive pay and incentives</div></li><li><div>
Provident fund and medical insurance</div></li><li><div>
Engaging employee programmes and local events</div></li><li><div>
Modern office spaces and remote work flexibility</div></li></ul><div></div><div>
What You&rsquo;ll Be Doing</div><ul><li><div>
Perform operational tasks under the guidance of senior analysts or directors</div></li><li><div>
Configure new study setups using the EXPClario database</div></li><li><div>
Conduct quality checks on study configurations, web content, reports, and contact data</div></li><li><div>
Manage user accounts, privileges, and assignments</div></li><li><div>
Attend planning meetings to gather study startup requirements</div></li><li><div>
Maintain administrative databases and ensure accurate data entry</div></li><li><div>
Collaborate with internal and client teams to update portal content</div></li><li><div>
Ensure timely completion of assigned project tasks within scope</div></li><li><div>
Build strong relationships with clients and internal stakeholders</div></li><li><div>
Follow up on issues and ensure timely resolution</div></li><li><div>
Apply departmental SOPs and standard work instructions</div></li><li><div>
Contribute to tool development and process improvements</div></li><li><div>
Share product knowledge with sales and support teams</div></li><li><div>
Assist in client training and presentation delivery</div></li></ul><div></div><div>
What We Look For</div><ul><li><div>
Bachelor&rsquo;s degree in Computer Science, Business Administration, or related field</div></li><li><div>
2+ years of relevant business or consulting experience</div></li><li><div>
Familiarity with the pharmaceutical or regulated industry</div></li><li><div>
Understanding of technical architecture components for implementation</div></li><li><div>
Proven ability to anticipate customer needs and deliver practical solutions</div></li><li><div>
Knowledge of project planning and time management techniques</div></li><li><div>
Strong interpersonal skills and client relationship management</div></li><li><div>
Ability to prioritise tasks and work independently</div></li><li><div>
Problem-solving skills for recurring technical issues</div></li><li><div>
Excellent written and verbal communication skills</div></li><li><div>
Proficiency in Microsoft Office, Google Workspace, Oracle, SQL, PL/SQL, VB, Windows OS, UNIX, and OLAP tools</div></li><li><div>
Based in India with flexibility for remote work</div></li></ul><div></div><div>
At Clario, our purpose is to transform lives by unlocking better evidence. It&rsquo;s a cause that unites and inspires us. It&rsquo;s why we come to work&mdash;and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.</div></div>

Technical Analyst

Arizona Public Service (APS)

<div></div><div><p><b>Date: </b>Nov 19, 2025
</p><p><b>Location:</b> PHOENIX, AZ, US, 85021-1808
</p><p><b>Company: </b>APS
</p><div><p>Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state&rsquo;s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.</p><br>
<p></p>
<p>
Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country&rsquo;s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.</p><br>
<p></p>
<p>
Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.</p><div><div><div><h2 class="jobSectionHeader"><b>
Summary</b></h2></div><p></p><div><br>
<p>
APS is looking for a Transmission Service Analyst. The Transmission Service Analyst is responsible and accountable for near term sales, reservations, and scheduling of APS transmission services and maintenance of associated databases.</p><br>
<p></p>
<p><b>
As a Transmission Service Analyst you will :</b></p><br>
<p></p>
<ul>
<li>Provide quotes for near-term APS transmission services and negotiate rates in compliance with FERC Order 888B.</li>
<li>Maintain and update OASIS postings for transmission capacity changes, outages, and schedules.</li>
<li>Process transmission service requests, analyze system limitations, and ensure daily availability.</li>
<li>Prepare and coordinate daily energy pre-schedules, confirm with control areas, and support real-time operations.</li>
<li>Represent APS in scheduling and transmission service discussions, and assist with energy accounting and invoicing.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Minimum Requirements</b></h2></div><p></p><div><br>
<ul>
<li>High School graduate/GED and two (2) years' experience performing technical support for engineering or operations, or equivalent related experience.<br>
Proficient in utilization of computers.</li>
<li>Good interpersonal, oral and written communication skills.</li>
Introductory college math and algebra skills.<br>
<li>
</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Major Accountabilities</b></h2></div><p></p><div><br>
<p>
1) Provide quotes for near term sales of APS transmission services to maximize the profits from use of the APS transmission system within guidelines provided by supervision. Negotiation transmission rates as proscribed in FERC order 888B.</p><br>
<p></p>
<p>
2) Update Open Access Same Time Information System (OASIS) posting for changes in Total Transfer Capability, Available Transmission Capacity (ATC) resulting from scheduled outages of transmission system and generation facilities, reserved transmission, transmission schedules, and changes to schedules.</p><br>
<p></p>
<p>
3) Process all requests for near term transmission services through the OASIS.Determine availability of transmission by analyzing prior transmission reservations and scheduled and unscheduled outages to determine system limitations on a daily basis.</p><br>
<p></p>
<p>
4) Prepare and assemble daily energy pre-schedules, making necessary adjustments to effectively match available transmission resources to current estimated load and resource conditions.Communicate and coordinate pre-schedules with other affected entities, confirming with adjacent control areas at the end of each shift, enter into the computer database, and transfer to the Energy Control Center (ECC) Supervisors for implementation in the real time operational horizon.</p><br>
<p></p>
<p>
5) Represent APS in dealing with other entities such as transmission customers and other control areas on issues such as scheduling and transmission services.</p><br>
<p></p>
<p>
6) Assist the Real-time ECC Supervisors in scheduling problems through research and contacting neighboring utilities and report findings to the Supervisors to mitigate system reliability problems along with after the fact accounting issues.</p><br>
<p></p>
<p>
7) Assist Energy Accounting and System Reporting personnel with after the fact accounting for energy schedules and invoicing of transmission services transactions.</p></div></div></div><p><b><br>
Hybrid: </b>Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person).</p>
<p>
In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location.</p>
<ul>
<li><i>Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).</i></li>
<li><i>Working from a home office requires adequate technology and an appropriate ergonomic set up.</i></li>
<li><i>Role types are subject to change based on business need.</i></li></ul><br>
<p><br>
<b>Job Segment: </b>Sustainability, Energy</p></div></div><div></div>

Transmission Service Analyst

cFocus Software Incorporated

<div>cFocus Software seeks a IT Service Management (ITSM) Analyst to join our program supporting the Department of Defense (DoD). This position is remote. This position requires the ability to obtain a Secret clearance.<br>
<b>Qualifications:</b><ul><li>
Three (3) years of professional experience in relation to designing, implementing, and monitoring IT service management processes and practices within an organization, using frameworks like ITIL and Scrum, to ensure efficient product and service delivery by analyzing operational data, technical data, IT experience data, or any combination of those to identify areas and strategies for improvement.
</li><li>Collaborate with business and technical teams to optimize IT products and services and align them with business objectives.
</li><li>This position requires a DoD IAT II level certification</li></ul><b>
Duties:</b><br>
<ul><li>
Key duties include generating documentation, monitoring ITSM process and practice performance, assisting with improving the IT experience of our stakeholders by measuring human-centric metrics, reporting on key performance indicators (KPIs) and other metrics, and drive continuous service improvement.
</li><li>Manage the coordination with Service Owners to design new services and enhance existing services.
</li><li>Coordinate with Services Owners to develop and maintain processes and workflows to design and transition services to Operations.
</li><li>Coordinate with Service Owners to define service quality metrics and Service Level Objectives (SLOs) for new and enhanced services.</li></ul><br>
<p>
</p><p>qkIEHj8yz5</p></div>

IT Service Management (ITSM) Analyst - Navy - Secret Required

Department Of Food & Agriculture

<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><b>Per CCR 249.3, this job control may be used to fill subsequent vacancies.</b><b><br>
</b></div><div>Under the supervision of the Agricultural Program Supervisor II (APS II), the Staff Services Analyst (SSA) performs a broad range of analytical and technical duties that require extensive knowledge of the PD/EP Branch operations, personnel requirements, policies, and issues. Incumbent completes and reviews the processing of technical documents, forms, and files of a semi- technical nature, must work well under pressure, establish and maintain effective working relationships, make appropriate decisions and well thought out recommendations, work independently in completing assigned work, and meet required deadlines.<br>
</div><div><b>Candidates may perform these essential functions with or without reasonable accommodation.</b></div><p>
You will find additional information about the job in the <b>Duty Statement</b>.</p>
</div><p></p><div><p>Working Conditions</p>
<p></p><div>The duties of this position are primarily indoors. The incumbent works in an open office space that is in close range to work stations of the other support staff. The office is equipped with a telephone and a computer with various desktop applications. A multifunction printer is located within the immediate workstation area. The office is also equipped with an adjustable roller chair, file bins, cabinets, and various desktops of standard height.</div>
</div></div><p></p><div><div><p>Minimum Requirements</p>
You will find the Minimum Requirements in the Class Specification.<ul><li>
STAFF SERVICES ANALYST</li></ul>
</div><div><p>Additional Documents</p>
<ul><li>Job Application Package Checklist</li><li>
Duty Statement</li></ul>
</div></div><div><div><p>Position Details</p>
<div><div><div><b>Job Code #:</b> </div><div>JC-497420
</div></div><div><div><b>Position #(s):</b>
</div><div><div>014-688-5157-XXX</div>
</div></div><div><div><div><b>Working Title:</b> </div><div><b>Administrative Support Analyst</b>
</div></div></div><div><div><b>Classification:</b> </div><div>STAFF SERVICES ANALYST
<div>$3,861.00 - $4,839.00 A
</div><div>$4,181.00 - $5,233.00 B
</div><div>$5,014.00 - $6,276.00 C
</div>New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
</div></div><div></div><div><div><b># of Positions:</b> </div><div>1
</div></div><div><div><b>Work Location:</b> </div><div>Orange County
</div></div><div><div><b>Telework:</b> </div><div>In Office
</div></div><div><div><b>Job Type:</b> </div><div>Permanent, Full Time
</div></div></div></div><div><p>Department Information</p>
<div><div>The Pest Detection/Emergency Projects Branch (PD/EP) is responsible for the early detection and prompt eradication of serious exotic agricultural pests. The Branch accomplishes its mission by conducting a statewide trapping program, staffed by county and state inspectors, for exotic insect pests; by implementing special surveys for significant agricultural pests and plant diseases for which traps are not available; and by providing emergency eradication services using the best available technology. The primary objective of the emergency project component is to quickly and efficiently eradicate incipient infestations of serious agricultural pests, thereby preventing the permanent establishment and subsequent spread in California.</div>
</div></div></div><div></div><div><div><p>Special Requirements</p>
<div></div><div><div>A valid federally compliant ID is required to access the work location for this position. Federally compliant IDs include: California-issued Real ID Driver License or Identification Card; a US Passport or US Passport Card; a US military ID; and a Permanent Resident Card.</div><div></div><div><br>
Applicants are required to submit a Statement of Qualifications (SOQ) in addition to completing a standard State application (Examination/Employment Application STD 678). The SOQ is intended to elicit information regarding each candidate&rsquo;s interest and experience in relation to this position. Applications submitted without the required SOQ will not be considered. Resumes, cover letters, and other materials will not be accepted in lieu of the SOQ.<br>
</div><div>The SOQ should be typed using a 12-point Arial font, be single-spaced with margins not less than one (1) inch, be no more than three (3) pages in length, include a title of &ldquo;Statement of Qualifications&rdquo;, job applicant&rsquo;s full name, and the Job Control (JC) number at the top of the first page. Applicant&rsquo;s full name should be listed in the top right corner of any page submitted in addition to the first page.<br>
</div><div>The SOQ must provide separate responses to each of the three (3) items below and should include specific examples. Responses on the SOQ should be numbered to correspond to the numbered item.</div><div><br>
1. Describe your experience, education, skills, and qualities that have prepared you to perform the day-to-day responsibilities of this Staff Services Analyst (SSA) position. Provide specific examples of your experience in performing these types of activities and describe the level of complexity and sensitivity involved.<br>
</div><div>2. Describe your knowledge of and experience using various computer software programs (Word, Excel, Adobe, Macros, etc.). Provide specific examples of your experience, including your experience working with forms and spreadsheets to record and report data and the names of the software programs used. Describe how you organized data and what types of reports you created utilizing that data.<br>
</div><div>3. Describe your past achievements which demonstrate your ability to exhibit a high degree of initiative, multitask, remain organized, pay close attention to detail, and meet deadlines. Describe what practices you have used and would continue to employ to be successful in this SSA position.</div>
</div></div><div><p>Application Instructions</p>
<div><p>Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
</p>Final Filing Date: 12/4/2025
<p><b>Who May Apply</b></p>
<div>Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
<br>
<br>
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
</div><p><b>How To Apply</b></p>
<div>Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:<br>
<div><p><b>Address for Mailing Application Packages</b></p>
<p>You may submit your application and any applicable or required documents to:</p><br>
<div></div><div><div><div>Department of Food &amp; Agriculture
</div><div>Attn: Human Resource Branch JC-497420
</div><div>1220 N Street, Room 242
</div><div></div><div>Sacramento, CA 95814
</div></div></div></div><div><p><b>Address for Drop-Off Application Packages</b></p>
<p>You may drop off your application and any applicable or required documents at:</p><br>
<div></div><div><div><div><div>Department of Food &amp; Agriculture
</div><div></div><div>Human Resource Branch JC-497420
</div><div>1220 N Street, Room 242
</div><div></div><div>Sacramento, CA 95814
</div><div>ELECTRONIC APPLICATION IS PREFERRED. All mail or drop-off applications must include JC-497420
</div><div>08:00 AM - 05:00 PM
</div></div></div></div></div></div><p><b>Required Application Package Documents</b></p>
<p>The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
</p><ul><li>Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.</li>
<li>Resume is optional. It may be included, but is not required.</li>
<li>Statement of Qualifications -
<p><b>A completed Statement of Qualifications (SOQ) must be submitted with your State Application to be considered. The SOQ must follow the specifics as stated in the &ldquo;Special Requirements&rdquo; section.</b></p></li>
</ul></div>Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
</div></div></div><div><p>Benefits</p>
<div>Benefit information can be found on the CalHR website and the CalPERS website.
</div></div><div><p>Contact Information</p>
<div><p>The Hiring Unit Contact is available to answer questions regarding the position or application process.
</p><p><b>Hiring Unit Contact:
</b><br>
Ian Walters<br>
(714) 412-0992<br>
ian.walters@cdfa.ca.gov
</p><div><p>Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
</p><b>EEO Contact:</b><br>
Office of Civil Rights<br>
(916) 654-1005<br>
Civil_Rights@cdfa.ca.gov
</div><p>California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
</p></div></div><div><p>Hard Copy Applications</p>
<p></p><div>If you are dropping off or mailing in your application, please use the Examination/Employment Application, STD 678 Revised 06/2024 version.</div>
</div><p></p><div><p>Additional Information</p>
<p></p><div>Please do not include any confidential information such as social security number, marital status, ethnicity, age, salary or disability information on any of the documentation uploaded with your online application.<br>
</div><div>If the classification you are applying for has an education requirement, transcripts will be required to verify you meet the minimum qualifications of the classification. Please be sure to redact any confidential information before uploading your transcripts.<br>
</div><div>Upon hire you may be required to provide official sealed transcripts or an original degree or certificate.<br>
</div><div>Applicants with foreign degrees may be asked to provide an official foreign transcript evaluation which indicates course work is equivalent to a degree from an accredited U.S. College or University.<br>
</div><div><b>This position may require a medical clearance.</b></div>
</div><p></p><div><div><p>Equal Opportunity Employer</p>
<p>The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
</p><p>It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.</p></div></div></div></div></div></div></div></div></div></div></div><div></div>

STAFF SERVICES ANALYST

BMA Investment Advisors

<p><b>Job Title:</b> Technical Analyst<b>Department:</b> Research<b>Reports To:</b> Head of Research<b>Role Overview</b>We are seeking a skilled <b>Technical Analyst</b> to join our research team. The ideal candidate will be responsible for delivering actionable investment insights by generating buy/sell calls, preparing market commentary, and supporting clients and internal teams with timely analysis. This role requires strong expertise in technical analysis, communication skills, and the ability to present research across multiple formats including written reports, video content, and live briefings.<b>Key Responsibilities</b></p><ul><li><b>Market Analysis &amp; Trading Calls</b></li><li>Conduct technical analysis of equities, indices, and commodities.</li><li>Generate daily, weekly, and intraday <b>buy/sell recommendations</b> with clear entry, target, and stop-loss levels.</li><li>Track market developments and highlight trading opportunities in real time.</li><li><b>Research &amp; Publications</b></li><li>Prepare <b>daily/weekly market reports</b> summarizing technical outlooks, key levels, and trade setups.</li><li>Write concise <b>thematic notes</b> on major market trends, chart patterns, and technical indicators.</li><li>Maintain research archives and ensure timely distribution to clients and internal teams.</li><li><b>Client Engagement</b></li><li>Conduct <b>morning calls/briefings</b> to update clients and relationship managers on market outlook.</li><li>Produce <b>video-based research summaries</b> to make technical insights accessible to a wider audience.</li><li>Support client queries with relevant analysis and chart-based explanations.</li><li><b>Collaboration</b></li><li>Work closely with the sales, trading, and research teams to align technical views with overall strategy.</li><li>Contribute to investment committee discussions with data-driven technical insights.</li></ul><p><b>Qualifications &amp; Skills</b></p><ul><li>Bachelor&rsquo;s degree in Finance, Economics, or a related field (CFA/CMT certification is a plus).</li><li>Proven experience (2&ndash;5 years) in technical analysis within equity, FX, or commodities markets.</li><li>Strong command of charting tools.</li><li>Confident video presentation skills.</li><li>Ability to work in a fast-paced environment and meet tight deadlines.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

The Emirates Group

<div><h5 class="jobSectionHeader"><b>Job Purpose
</b></h5><p>At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers &lsquo;Fly Better&rsquo;. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world&rsquo;s largest international airline and become a vital part of our cutting-edge information and technology team as an <b>IT Service Management Analyst.
</b></p><p>As an <b>IT Service Management Analyst </b>, you will perform a continuous cycle of service improvements to the operational services through service performance analytics via rigorous analysis of various operational data such as incident, problem, change, service continuity, infrastructure capacity, cost of operations and insights from observability tools. As well as define, implement and maintain the service level KPIs and standards and ensure the agreed service levels are met.
</p><p>In this role, you will:
</p><ul><li>Conduct detailed impact analysis capacity planning and ensure that proper testing of proposed problem fixes are completed successfully before changes to the production environment are requested. Take end to end responsibility for all proactive problems until permanent resolution ensuring that continuous progress updates are communicated to the key stakeholders. Escalate problems that age are resulting in recurring incidents for the business.
</li><li>Utilize analytical skills and tools in order to identify record, trends, and analyse all problems that are assigned. Liaise effectively with the incident management teams, Application support teams and technical teams to ensure all problems are investigated, diagnosed, have root cause analysis performed by severity and impact criticality.
</li><li>Proactively identify potential issues which might become incidents, communicate the same to line management and provide cost effective solutions in a timely fashion. Analyse incidents/alerts from Observability tools to ensure that potential problems are proactively detected and fixed before they cause business impact.
</li><li>Work with the IT Management team of Portfolio heads, Service Managers and IT Technical Managers to develop service performance dashboards and reports for Emirates Group IT customers.
</li><li>Ensure that the SLO and SLAs are adhered to and supported by the relevant technical teams. Report and measure service availability in line with agreed service levels. Ensure that the SLOs are supported by the relevant Emirates Group departments (e.g. Procurement &amp; Logistics, HR, legal) through operational level agreements (OLAs), and by external suppliers via Underpinning Contracts (UCs).
</li><li>Own and maintain the service catalogue for all available services to drive standardization and rationalization of all production services. Liaise with IT strategy and Architecture to ensure the service catalogue supports the strategic directions for IT.
</li><li>Coordinate with all required IT teams to ensure services specifications, tools and resources are committed for implementing the agreed services according to SLOs. Identify and agree Service Quality Plans &amp; KPIs with required IT teams to ensure improvement to service levels.
</li><li>Monitor SLO compliance reports and customer scorecard feedback and liaise with relevant portfolio team and Technical teams to investigate non-compliance incidents and to implement improvement processes where appropriate. Assess the financial implications of SLO violations.
</li><li>Ensure that operational monitoring, escalation and renewal terms agreed with external suppliers through UCs is adhered to and to protect the interest of Emirates Group IT in a manner consistent with the contract terms. Support and review IT Service Continuity plans, testing and strategy for all IT services provided to the Group, to verify their validity and efficiency.
</li><li>Where a team is assigned, plan, development and monitor staff performance. Implement new strategies to enhance and maintain their motivation levels to ensure provision of customer focused and competitive services to the Emirates Group.
</li></ul><h5 class="jobSectionHeader"><b>Qualification
</b></h5><p><b>To be considered for the role, you must meet the below requirements:
</b></p><ul><li>Degree or Honours (12+3 or equivalent) in Information Technology.
</li><li>5+ years of experience in IT Service Management or relevant.
</li></ul><p><b>Knowledge/Skills:
</b></p><ul><li>Specialist technical experience, within IT Service Delivery environment, which includes incident, problem, capacity, service level management and service continuity experience.
</li><li>Broad business domain knowledge.
</li><li>Broad operational and infrastructure knowledge (on premise, private cloud, public cloud).
</li><li>Broad user support knowledge.
</li><li>Broad financial knowledge.
</li><li>Broad application &amp; systems development knowledge.
</li><li>Problem management.
</li><li>Capacity management. Availability management.
</li><li>Service level management. IT Service continuity.
</li><li>ITSM Tools (e.g. ServiceNow). Reporting Tools (e.g. PowerBI).
</li></ul><p>Join our Technology Operations team, where you will play a pivotal role in our IT landscape, ensuring smooth operations and outstanding support for critical business functions globally. The team focuses on duty management, service support, infrastructure operations, change enablement, observability, and IT asset management. If you are passionate about delivering world-class IT services and fostering continuous improvement, we invite you to apply and contribute to the success of Emirates Group.
</p><h5 class="jobSectionHeader"><b>Salary &amp; benefits
</b></h5><p>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</p></div>

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