technical services consultant

Dial

<div><p><b>Technical Consultant &ndash; Digital Public Infrastructure and Verifiable Credentials for Cross-Border Trade</b></p>
<p><b>
Request for Proposals</b></p><p></p><p><b><br>
About DIAL</b></p>
<p>
The Digital Impact Alliance (DIAL) is a global non-profit, reimagining how data and digital technology can fuel bold, inclusive solutions to society&rsquo;s toughest challenges. Since 2014, we have focused our efforts on unlocking African countries&rsquo; digital potential to create lasting change &ndash; from advancing equity and driving sustainable economic growth to addressing climate change.</p>
<p>
Our team &ndash; based across four continents &ndash; works at the intersection of research, policy, and practice, equipping leaders with the insights, tools, and resources they need to make informed, forward-thinking decisions that drive real, lasting benefits for people.</p>
<p>
Our strength lies not only in the expertise we have, but in who we are &ndash; a global alliance, partnering with many of the world&rsquo;s most influential investors and changemakers in digital development. As such, we are uniquely positioned to help build consensus and political will to realize a future where data and digital technology serve people and communities across Africa.</p><p></p><p><b><br>
Background</b></p>
<p>
The African Continental Free Trade Area (AfCFTA) is one of the most ambitious economic integration projects since the formation of the World Trade Organization. The vision extends beyond traditional trade liberalization to encompass a comprehensive transformation of Africa's economic landscape, with the creation of a single digital market serving as a critical pillar of this transformation. To make that vision a reality, the AfCFTA adopted the Digital Trade Protocol (DTP) in 2024. The DTP is the critical step in turning the ambitious idea of a single digital market into something real and workable. One of the most promising parts of the DTP is the Annex on Digital Identity, adopted by the African Union in February 2025.</p>
<p>
To ensure that the data economy drives equitable growth and social progress, DIAL set up the Africa Data Leadership Initiative &ndash; also known as ADLI &ndash; with the United Nations Economic Commission for Africa and Smart Africa. As a dedicated peer-to-peer forum, ADLI fosters deep exchanges and learnings between policymakers, private sector stakeholders, and people working in innovation and data economies across Africa. It aims to explore current and future issues related to data governance, data sharing, consent, and policies, which can be best understood and solved through sharing real-world examples and experiences.</p>
<p>
The 2026 cohort of ADLI will consist of approximately 30 participants from six countries, who will be paired in groups of two vis-&agrave;-vis existing trade corridors as follows:</p>
<ul>
<li>Zambia and Malawi</li>
<li>Ethiopia and Rwanda</li>
<li>Nigeria and Benin</li>
</ul>
<p>The plan for the 2026 cohort of ADLI includes six virtual sessions and one two-day in-person convening following the Digital Trade Fair in Lagos, Nigeria in early May 2026.</p><p></p><p><b><br>
Objective</b></p>
<p>
The objective of the consultancy is to provide technical, policy, and facilitation support to design and deliver a structured peer learning programme, assess country readiness and political willingness, and co-create actionable pathways for testing and advancing digitally <b>verifiable credential use cases</b> that support cross-border trade under the AfCFTA DTP &ndash; for the 2026 cohort of ADLI but also for potential use for future cohorts of ADLI.</p><p></p><p><b><br>
About the Role</b></p>
<p>
The Technical Consultant (an organization, individual or team ) will provide <b>technical expertise, implementation insight, and facilitation support</b> to advance the design, assessment, and early-stage planning of digitally verifiable credential use cases under the AfCFTA DTP. The Consultant will support a structured peer learning programme aimed at strengthening technical readiness, improving shared understanding of implementation options, and co-creating actionable pathways for piloting digital public infrastructure (DPI) solutions that reduce cross-border trade frictions.</p>
<p>
Working under the guidance of the DIAL team and in close coordination with the AfCFTA Secretariat, the Consultant will ensure that peer learning and roadmap development are grounded in <b>realistic technical architectures, interoperability considerations, and implementation constraints</b>, while remaining aligned with policy and governance objectives.</p><p></p><p><b><br>
Scope of Responsibilities</b></p>
<p><b>
Learning Design and Technical Assessment</b></p>
<p>
The Consultant will support the development of a <b>replicable, multi-modal learning programme</b> focused on the technical foundations required to design, assess, and test digitally <b>verifiable credential use cases </b>in support of cross-border trade.</p>
<p>
Responsibilities will include:</p>
<ul>
<li>Undertaking <b>desk-based technical analysis</b> for each country (Zambia, Malawi, Ethiopia, Rwanda, Nigeria, and Benin) to inform a <b>high-level technical readiness and maturity assessment</b> across participating countries, with attention to:
<ul><li>Digital identity foundations and credential issuance models</li>
<li>Existing systems relevant to trade, customs, migration, and business registration</li>
<li>Interoperability frameworks, standards, and data exchange capabilities</li>
<li>Governance frameworks, verification models, cybersecurity, and data protection considerations</li>
</ul></li><li>Translating technical assessment findings for inclusion into a replicable, multi-modal learning programme for all six countries that includes learning objectives, curriculum content, and structured technical discussion prompts suitable for a multi-sectoral audience (co-created with DIAL and a Policy &amp; Governance Consultant).</li>
<li>Supporting delivery of six virtual peer learning sessions (including speaking and session facilitation and presentations), using these engagements to <b>test, validate, and refine</b> technical assumptions and readiness findings through practitioner exchange and comparative learning.</li>
</ul>
<p>Deliverables:</p>
<ul>
<li>An assessment report that includes high-level technical analysis and/or a maturity assessment for each of the six countries: Zambia, Malawi, Ethiopia, Rwanda, Nigeria, and Benin</li>
<li>A replicable, multi-modal learning programme for all six countries (co-created with DIAL and a Policy &amp; Governance Consultant)</li>
<li>Support during all six virtual peer learning sessions</li></ul><br>
<p></p>
<p><b>
Workshop Facilitation and Roadmap Development</b></p>
<p>
The Consultant will collaborate with DIAL and a Policy &amp; Governance Consultant to support the design and facilitation of a a two-day in-person convening following the Digital Trade Fair in Lagos, Nigeria in early May 2026. This in-person peer learning workshop will focus on translating shared learning into concrete priorities for advancing digitally verifiable credential use cases. During this workshop, the Technical Consultant will be focused on translating technical learning into feasible, implementation-oriented pathways for digitally verifiable credential pilots.</p>
<p>
Responsibilities will include:</p>
<ul>
<li>Planning and sequencing workshop content to support <b>technical use case identification, feasibility assessment, and prioritization</b>, including the design of technical exercises and facilitation approaches.</li>
<li>Providing technical facilitation support during a <b>two-day in-person workshop</b>, guiding participants through structured discussions on:
<ul><li>System architecture options and interoperability approaches</li>
<li>Integration with existing national and regional systems</li>
<li>Technical dependencies, sequencing, and implementation risks</li>
</ul></li><li>Supporting the <b>co-creation of a high-level implementation roadmap </b>(with DIAL and a Policy &amp; Governance Consultant), articulating:
<ul><li>Priority use cases and technical scope</li>
<li>Indicative architectures and standards considerations</li>
<li>Roles of national technical institutions, regional bodies, and delivery partners</li>
<li>Key assumptions, risks, and mitigation measures</li>
</ul>
</li></ul><p>Deliverables:</p>
<ul>
<li>Final workshop content &ndash; can include slides, presentation materials, and workshop agenda and run of show</li>
<li>Provision of in-person facilitation support during the two-day workshop in early May 2026</li>
<li>Technical inputs to the high-level implementation roadmap</li></ul><br>
<p></p>
<p><b>
Synthesis and Decision Support</b></p>
<p>
The Consultant will translate technical insights and workshop outcomes into <b>clear, decision-relevant technical outputs</b> to inform AfCFTA Secretariat leadership and participating Member States.</p>
<p>
Responsibilities will include:</p>
<ul>
<li>Preparing or contributing to a <b>concise technical synthesis report</b> capturing:
<ul><li>Key findings from the technical readiness assessment and peer learning engagements</li>
<li>Outcomes of use case prioritization and roadmap co-creation process</li>
<li><b>Targeted technical recommendations</b> to support decision-making on pilot design, architecture choices, interoperability approaches, and implementation sequencing.</li>
</ul></li><li>Supporting the packaging of technical outputs for dissemination to AfCFTA leadership, national technical counterparts, and relevant implementation partners.</li>
</ul>
<p>Deliverables</p>
<ul>
<li>Concise technical synthesis report</li></ul><br>
<p></p>
<p><b>
Qualifications and Experience</b></p>
<ul>
<li>Advanced degree in Computer Science, Information Systems, Engineering, or a related technical field, or equivalent professional experience.</li>
<li>At least <b>7 years of relevant experience</b> working on digital identity systems, verifiable credentials, digital public infrastructure, or large-scale digital platforms.</li>
<li>Demonstrated experience with interoperability frameworks, technical standards, governance frameworks, or cross-system integration.</li>
<li>Experience translating complex technical concepts for non-technical audiences, including policymakers and senior officials.</li>
<li>Prior experience working with governments, regional institutions, or international development programmes preferred.</li></ul><br>
<p></p>
<p><b>
Period of Performance</b></p>
<p>
Work will start on or around 1 March 2026 and should be completed within a period of three months</p><p></p><p><b><br>
Location: </b>Remote, Africa with required travel to Lagos, Nigeria</p><p></p><p><b><br>
Submission</b></p>
<p>
Please submit the following materials in BambooHR by 23 February 2026:</p>
<ul>
<li>CV/resume highlighting relevant experience</li>
<li>Proposal narrative (max 2 pages) describing your approach and relevant expertise</li>
<li>Cost estimate / budget to include travel to Lagos in person meeting &ndash; not to exceed USD $20,000</li>
<li>At least two professional references</li>
</ul>
<p> You may reach out to info@dial.global with any questions about this RFP or submission requirements.</p></div>

Technical Consultant - DPI and Verifiable Credentials for Cross-Border Trade

Mindware

<div>
 Date: Feb 15, 2026
 <br/>
 <br/>
 Location:
 <br/>
 <br/>
 Cairo, EG
 <br/>
 <br/>
 Company: Mindware FZ-LLC (EGY)
 <br/>
 <br/>
 Req ID: 2318
 <br/>
 <br/>
 <strong>
  Job Title
  <br/>
  <br/>
 </strong>
 Multi Cloud Engineer
 <br/>
 <br/>
 <strong>
  Job Scope
  <br/>
  <br/>
 </strong>
 The Technical Consultant is accountable for providing advice and consultancy on services related but not limited to data center and network infrastructure, business continuity, disaster recovery, information and Cyber Security. S/He designs, configures, tests and implements projects.
 <br/>
 <br/>
 <strong>
  Main Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Managed Services Implementation
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Deploy, configure, and manage cloud services across Azure, AWS, and GCP.
 <br/>
 <br/>
 Implement managed services such as compute, storage, databases, Kubernetes, IAM, backup, and monitoring.
 <br/>
 <br/>
 Ensure cloud environments follow vendor best practices for security, reliability, and performance.
 <br/>
 <br/>
 Perform resource provisioning, environment setup, and post-deployment validation.
 <br/>
 <br/>
 <ul>
  <li>
   Solution Preparation &amp; Architecture Support
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Translate customer requirements into technical cloud solutions and implementation plans.
 <br/>
 <br/>
 Prepare and document solution designs, architecture diagrams, and deployment scopes.
 <br/>
 <br/>
 Support pre-sales and technical teams in evaluating customer needs and proposing cloud-based offerings.
 <br/>
 <br/>
 Review and improve existing customer architectures and recommend optimized solutions.
 <br/>
 <br/>
 <ul>
  <li>
   Cloud Operations &amp; Automation
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Implement Infrastructure as Code using Terraform, ARM/Bicep, CloudFormation, or similar tools.
 <br/>
 <br/>
 Automate provisioning, deployment, monitoring, and backup tasks for operational efficiency.
 <br/>
 <br/>
 Configure monitoring, alerting, and logging across multi-cloud environments.
 <br/>
 <br/>
 Troubleshoot cloud infrastructure issues and provide second/third-level support.
 <br/>
 <br/>
 <ul>
  <li>
   Security, Governance &amp; Compliance
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Apply cloud security best practices and ensure proper IAM/RBAC across Azure, AWS, and GCP.
 <br/>
 <br/>
 Implement policies, guardrails, and governance frameworks for managed cloud environments.
 <br/>
 <br/>
 Ensure compliance with organizational and regulatory requirements.
 <br/>
 <br/>
 <ul>
  <li>
   Performance, Cost Optimization &amp; Reliability
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Continuously assess cloud usage and implement cost optimization strategies.
 <br/>
 <br/>
 Tune resources for performance, availability, and reliability.
 <br/>
 <br/>
 Perform periodic reviews of customer cloud environments and recommend improvements.
 <br/>
 <br/>
 <strong>
  Position Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 Bachelor&rsquo;s degree in Computer Engineering, Computer Science or any other related field.
 <br/>
 <br/>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 At least 5 years of relevant experience
 <br/>
 <br/>
</div>


Technical Consultant

Dew Diamonds 

<p>We are seeking passionate and enthusiastic <b>ERP Technical Freshers</b> to join our post‑implementation support team. Selected candidates will be trained extensively to provide <b>technical support</b>, troubleshoot issues, and assist in system enhancements.</p><p>Key Responsibilities</p><ul><li>Provide <b>technical support</b> for end users during the Go‑Live and stabilization phase.</li></ul><ul><li>Handle <b>issue analysis, debugging, and root‑cause identification</b>.</li></ul><ul><li>Assist in developing <b>customizations, scripts, workflows, and integrations</b> as per business needs.</li></ul><ul><li>Work closely with functional consultants to understand business processes and convert requirements into technical solutions.</li></ul><ul><li>Perform <b>data corrections, import/export activities</b>, and support system maintenance tasks.</li></ul><ul><li>Respond promptly to user tickets and document resolutions.</li></ul><ul><li>Participate in continuous learning and contribute to improving ERP performance.</li></ul><p>Required Skills</p><ul><li>Strong understanding of <b>programming logic</b> and familiarity with any of the following: o JavaScript / SQL / SuiteScript / Python / .NET / Java (any one is sufficient)</li></ul><ul><li>Basic knowledge of databases and web technologies.</li></ul><ul><li>Good problem‑solving and analytical mindset.</li></ul><ul><li>Willingness to learn ERP systems and work in a fast-paced environment.</li></ul><ul><li>Strong communication and documentation skills.</li></ul><p><b>Education </b></p><ul><li>B.Tech / B.E / BCA / MCA / BSc Computer Science or any related technical degree.</li></ul><p>What We Offer</p><ul><li>Structured training in ERP technical modules.</li></ul><ul><li>Opportunity to work directly with real‑time production issues and customers.</li></ul><ul><li>Mentorship from experienced ERP professionals.</li></ul><ul><li>Career growth into: Technical Consultant &rarr; Senior Technical Consultant &rarr; Solution Architect.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: From ₹20,000.00 per month</p><p>Work Location: In person</p>

ERP Technical Consultant

Fujitsu

<div><div>Job Description
<div><div><div><div>SNOW Technical Consultant ITSM and CSM
</div></div></div></div><div><div><div><div>Job Location: Bangalore, Chennai, Hyderabad, Noida, Pune
</div></div></div></div><div><div><div><div>Location Flexibility: Multiple Locations in Country
</div></div></div></div><div><div><div><div>Req Id: 5847
</div></div></div></div><div><div><div><div>Posting Start Date: 2/23/26<br>
</div></div></div></div><p></p><div><div><div><div><p><b>Job Title </b>:SNOW Technical Consultant ITSM and CSM
<br>
<b>Shift Timing: </b>2:00 PM -11:00 PM IST
<br>
<b>Location </b>: Pune, Bangalore, Chennai, Noida, Hyderabad
<br>
<b>Notice Period: </b>max 30 days joiners
</p><p>We are looking for a
<br>
ServiceNow ITSM Implementation Specialist to identify, design and deliver larger or more complex architectures,
<br>
strategies and specific solutions through the ServiceNow platform. The role holder will
 <br>
I n depth knowledge of the ServiceNow Platform, from the technology, development, integration an d modules, to design,
<br>
develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.
 <br>
P rovide integration facilities and provisions logistics on ServiceNow implementation projects, for the required custo mer
<br>
integrations.
 <br>
S uggest and implement proposals for process improvements within projects, once agreed.
 <br>
U se new technologies and methods actively to develop competitive services on customer projects.
 <br>
P rovide technical documentation on modules / products, following company standards on customer projects.
 <br>
M aintain high level of product and solution knowledge and maintains an up to date skills profile in ServiceNow and Java
<br>
Scripting, HTML.
 <br>
A bility to drive business requirements and take an active/leading rol e with customer stakeholders including C level / director
<br>
level / users.
 <br>
Designing and configuring ServiceNow ITSM suites
 <br>
Coordinate with your respective Product System Administrator counterpart and/or Platform System Administrator (if
<br>
applicable) and assi st when new ServiceNow patches/releases are applied to instances
 <br>
Providing ServiceNow configuration assistance including, but not limited to: data imports and software integrations
 <br>
Assisting in troubleshooting patch / release management issues focusing on ITSM
 <br>
Develop UI forms, fields, notifications and workflows
 <br>
Maintain JavaScript server/client code
 <br>
Create, monitor, modify, and publish service catalog workflows with approvals
 <br>
Create an access control rule (ACL)<br>
<br>
<br>
</p><div>We are looking for a ServiceNow Customer Service Management (CSM) Technical Consultant to identify, design and deliver larger or more complex architectures, strategies, and specific solutions through the ServiceNow platform. The role holder must have
<br>
<ul><li>In-depth knowledge of the ServiceNow Platform and technical knowledge of CSM and ITSM modules, to design, develop, implement, and test modules in line with agreed timelines, budget, costs, quality, and development standards.
</li><li>Hands on process implementation experience on CSM modules.
</li><li>Hands on ITSM process implementation experience on ITSM modules: Incident Management, Problem Management, Change Management, Knowledge Management, etc.
</li><li>Experience in working with CSM Portal, Agent Workspace and CSM modules: Case Management, Order Management.
</li><li>Experience with CSM Master Data Configuration: Accounts, Contracts, Entitlements, Assets, etc.
</li><li>Develop and configure ServiceNow CSM and ITSM applications in accordance with customer requirements and best practices.
</li><li>Collaborate with business stakeholders to gather and analyze requirements and translate them into technical specifications and solutions.
</li><li>Develop UI forms, UI Actions, notifications, workflows, and Flows via Flow Designer.
</li><li>Create JavaScript server/client code and components: Script Includes, Business Rules, Client Scripts, ACLs, etc.
</li><li>Create, modify, and publish service catalog and Record producers.
</li><li>Ensure the quality and reliability of all ServiceNow CSM applications through testing and troubleshooting.
</li><li>Use new technologies and methods actively to develop competitive services on customer projects.
</li><li>Create and maintain documentation for project applications, including technical specifications, user guides, and training materials.
</li><li>Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users.
</li><li>Stay up to date with the latest ServiceNow CSM features and functionalities and make recommendations for improvement.
</li></ul></div></div></div></div></div><div><div><div><div>Relocation Supported: Yes
</div></div></div></div><div><div><div><div>Visa Sponsorship Approved: No</div></div></div></div></div></div><div></div>

SNOW Technical Consultant ITSM and CSM

<div><p>Company Profile:<br>
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.<br>
Job Title: ServiceNow ITOM Solution Consultant<br>
Position: Senior Software Engineer/Lead Analyst<br>
Experience: 6-9 Years<br>
Category: Software Development/ Engineering<br>
Shift: Rotational Shift<br>
Main location: Bangalore<br>
Position ID: J0226-1314<br>
Employment Type: Full Time<br>
Education Qualification: Bachelor's degree in Computer Science or related field or higher
<br>
<br>
Role Summary<br>
<br>
Looking for ServiceNow ITOM Architect solution consultant to lead the<br>
architecture, high-level design (HLD), optimization, and governance of all ITOM<br>
capabilities on the ServiceNow platform.<br>
This role is responsible for defining future-state architecture, driving process<br>
improvements, ensuring platform performance and scalability, and enforcing<br>
ServiceNow and industry best practices across the ITOM landscape.<br>
The architect solution consultant will act as the technical authority for ITOM, working<br>
closely with platform teams, ITSM, infrastructure, cloud, and security stakeholders.<br>
<br>
Key Responsibilities<br>
<br>
ITOM Architecture solution consultant &amp; High-Level Design<br>
. Own and define HLDs for all ServiceNow ITOM capabilities, ensuring<br>
alignment with Amadeus enterprise architecture.<br>
. Design scalable, resilient, and performance-optimized ITOM solutions.<br>
. Define current-state vs future-state architectures and drive roadmap<br>
execution.<br>
. Lead architectural decisions for MID Server strategy (VM,<br>
containerized/Kubernetes, DR, HA).<br>
ITOM Functional Ownership<br>
Act as end-to-end architect for:<br>
. ITOM Discovery (Cloud, Infrastructure, Service Mapping)<br>
. CMDB Architecture, CSDM alignment, and CMDB Health<br>
. Event Management &amp; Alerting<br>
. Operational Intelligence / AIOps<br>
. Service Mapping &amp; Dependency Views<br>
. Cloud Management (where applicable)<br>
. Agent Client Collector (ACC) and modern discovery methods<br>
Process Improvement &amp; Best Practices<br>
. Drive process standardization and optimization across Discovery, CMDB, and<br>
Event Management.<br>
. Define and enforce ServiceNow ITOM best practices, design patterns, and<br>
guardrails.<br>
. Identify performance bottlenecks and lead continuous improvement<br>
initiatives.<br>
. Establish governance models for ITOM configuration, customization, and<br>
integrations.<br>
Platform Performance &amp; Stability<br>
. Ensure ITOM workloads do not negatively impact overall platform<br>
performance.<br>
. Optimize discovery schedules, event processing, ECC queue usage, and<br>
background jobs.<br>
. Define monitoring, alerting, and auto-remediation strategies for long-running<br>
or failed ITOM jobs.<br>
CONFIDENTIAL<br>
Stakeholder Collaboration<br>
. Partner with ITSM, Cloud, Infrastructure, Network, Security, and SRE teams.<br>
. Translate business and operational requirements into technical architecture<br>
and HLDs.<br>
. Provide architectural guidance to developers, admins, and system<br>
integrators.<br>
. Support leadership with architecture reviews, design justifications, and risk<br>
assessments.<br>
Documentation &amp; Governance<br>
. Create and maintain:<br>
o HLDs / LLDs<br>
o Architecture diagrams<br>
o Design decision records<br>
o Best-practice and operating model documentation<br>
. Review and approve ITOM designs and changes from delivery teams.<br>
<br>
Required Skills &amp; Experience<br>
Technical Skills<br>
. 8+ years of experience on the ServiceNow platform<br>
. 5+ years of deep hands-on experience with ServiceNow ITOM<br>
. Strong expertise in:<br>
o Discovery architecture &amp; troubleshooting<br>
o CMDB, IRE, CSDM, and data governance<br>
o Event Management &amp; AIOps<br>
o MID Server architecture (scaling, HA, DR)<br>
. Solid understanding of cloud (AWS/Azure/GCP) and on-prem infrastructure<br>
. Experience designing high-volume, enterprise-scale ITOM implementations<br>
Architectural &amp; Process Skills<br>
. Proven experience producing HLDs and future-state architectures<br>
. Strong understanding of ITIL, SRE, and operational processes<br>
. Ability to balance out-of-box capabilities vs customization<br>
. Strong analytical and problem-solving mindset<br>
Certifications (Preferred)<br>
. ServiceNow Certified Technical Architect (CTA) &ndash; preferred<br>
. ServiceNow ITOM Implementation Specialist (Mandatory)<br>
. ITIL v4 Certification (Optional)<br>
#LI-NR10<br>
<br>
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.<br>
<br>
Life at CGI:
<br>
It is rooted in ownership, teamwork, respect and belonging. Here, you&rsquo;ll reach your full potential because&hellip;<br>
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That&rsquo;s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company&rsquo;s strategy and direction<br>
Your work creates value. You&rsquo;ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise<br>
You&rsquo;ll shape your career by joining a company built to grow and last. You&rsquo;ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons<br>
Come join our team, one of the largest IT and business consulting services firms in the world</p><p><b>
Your future duties and responsibilities</b></p><p></p><p><b>
Required qualifications to be successful in this role</b></p><p></p><p><b>
Together, as owners, let&rsquo;s turn meaningful insights into action.</b><br>
<br>
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you&rsquo;ll reach your full potential because&hellip;<br>
<br>
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That&rsquo;s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company&rsquo;s strategy and direction.<br>
<br>
Your work creates value. You&rsquo;ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.<br>
<br>
You&rsquo;ll shape your career by joining a company built to grow and last. You&rsquo;ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
<br>
<br>
Come join our team&mdash;one of the largest IT and business consulting services firms in the world.</p></div>

ServiceNow ITOM Solution Consultant (6-9Y)

Deloitte

<div></div><div><div><div><div><div>Job requisition ID :: 98934
</div></div></div></div><div><div><div><div>Date: Feb 21, 2026
</div></div></div></div><div><div><div><div>Location: Hyderabad
</div></div></div></div><div><div><div><div>Designation: Consultant
</div></div></div></div><div><div><div><div>Entity: Deloitte Touche Tohmatsu India LLP
</div></div></div></div><div></div><div><div><div><div><div>Consulting</div><br>
<div></div>
<div>
Technology and Transformation - ET&amp;P: ServiceNow</div><br>
<div></div>
<div>
ServiceNow Developer (ITSM/ITOM/HRSD/GRC/ITAM)</div><br>
<div></div>
<div><b>
What impact will you make?</b></div><br>
<div></div>
<div>
Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you&rsquo;ll find unrivaled opportunities to succeed and realize your full potential.</div><br>
<div></div>
<div>
Deloitte is where you&rsquo;ll find unrivaled opportunities to succeed and realize your full potential.</div><br>
<div></div>
<div><b>
The Team</b></div><br>
<div>
Enterprise Technology and Performance is a Service Area comprising of Consulting professionals providing various service offerings on ServiceNow.</div><br>
<div></div>
<div><b>
Work you&rsquo;ll do</b></div><br>
<div></div>
<div>
We are seeking an experienced and result driven <b>ServiceNow Developer</b> at a Senior Consultant level with a strong background in ITSM/ITOM/GRC/HRSD/ITAM, ensuring business continuity and compliance with organizational goals.</div><br>
<div></div>
<div><b>
Key Responsibilities:</b></div>
<ul>
<li>Lead and manage end-to-end ServiceNow implementations across ITSM, GRC, ITAM, HRSD, or ITOM modules.</li>
<li>Conduct requirement-gathering sessions and design scalable, efficient, and compliant ServiceNow solutions.</li>
<li>Configure and customize ServiceNow components including forms, workflows, business rules, and integrations.</li>
<li>Collaborate with cross-functional teams to ensure seamless integration and data flow across modules.</li>
<li>Provide advisory services and thought leadership on platform best practices, governance, and optimization.</li>
<li>Drive stakeholder communication, project planning, and risk management.</li>
<li>Conduct testing, deployment, and post-implementation support.</li>
<li>Mentor and support junior team members in technical and functional areas.</li>
<li>Maintain comprehensive project documentation, including technical designs, test cases, and release notes.</li></ul><br>
<div></div>
<div><b>
Key Skills required:</b></div><br>
<div></div>
<ul>
<li>Bachelor&rsquo;s degree in computer science, Information Technology, or a related field.</li>
<li>5&ndash;8 years of hands-on experience with the <b>ServiceNow platform</b>.</li>
<li>Strong knowledge of at least one of the following modules:</li>
<li><ul><li><b>GRC:</b> Policy &amp; Compliance, Risk Management, Audit, Vendor Risk, IRM</li>
<li><b>HRSD:</b> Case &amp; Knowledge Management, Employee Centre, Lifecycle Events, Onboarding</li>
<li><b>ITOM:</b> Discovery, CMDB, Event Management, Service Mapping</li>
<li><b>ITAM:</b> HAM, SAM</li>
<li><b>ITSM:</b> Integration, UI Builder, UI Policies</li>
</ul></li><li>Deep understanding of ServiceNow data model, architecture, and integration frameworks.</li>
<li>Solid understanding of ITIL processes and enterprise service management concepts.</li>
<li>Excellent communication, stakeholder management, and documentation skills.</li>
<li>Experience managing cross-functional, global delivery teams.</li></ul><br>
<div></div>
<div><b>
Preferred Skills:</b></div><br>
<div></div>
<ul>
<li>ITSM, ITOM, HRSD, ITAM, GRC</li></ul><br>
<p></p>
<p><b>
How you&rsquo;ll grow</b></p>
<p>
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there&rsquo;s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development
</p><p>Programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre.</p><br>
<div></div>
<p><b>
Benefits</b></p>
<p>
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.</p><br>
<p></p>
<p><b>
Our purpose
</b></p><p>Deloitte is led by a purpose: <i>To make an impact that matters</i>.</p><br>
<div>
</div><p>Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work&mdash;always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world</p><br>
<div></div>
<p><b>
Recruiter tips</b></p>
<p>
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you&rsquo;re applying to. Check out recruiting tips from Deloitte professionals.</p></div></div></div></div></div><p></p>

T&T - ET&P- ServiceNow - Consultant - ITSM/GRC/ITOM/ITAM/HRSD - Hyderabad

<div></div><div><div><div><div><div>Job requisition ID :: 98933
</div></div></div></div><div><div><div><div>Date: Feb 21, 2026
</div></div></div></div><div><div><div><div>Location: Bengaluru
</div></div></div></div><div><div><div><div>Designation: Consultant
</div></div></div></div><div><div><div><div>Entity: Deloitte Touche Tohmatsu India LLP
</div></div></div></div><div></div><div><div><div><div><div>Consulting</div><br>
<div></div>
<div>
Technology and Transformation - ET&amp;P: ServiceNow</div><br>
<div></div>
<div>
ServiceNow Developer (ITSM/ITOM/HRSD/GRC/ITAM)</div><br>
<div></div>
<div><b>
What impact will you make?</b></div><br>
<div></div>
<div>
Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you&rsquo;ll find unrivaled opportunities to succeed and realize your full potential.</div><br>
<div></div>
<div>
Deloitte is where you&rsquo;ll find unrivaled opportunities to succeed and realize your full potential.</div><br>
<div></div>
<div><b>
The Team</b></div><br>
<div>
Enterprise Technology and Performance is a Service Area comprising of Consulting professionals providing various service offerings on ServiceNow.</div><br>
<div></div>
<div><b>
Work you&rsquo;ll do</b></div><br>
<div></div>
<div>
We are seeking an experienced and result driven <b>ServiceNow Developer</b> at a Senior Consultant level with a strong background in ITSM/ITOM/GRC/HRSD/ITAM, ensuring business continuity and compliance with organizational goals.</div><br>
<div></div>
<div><b>
Key Responsibilities:</b></div>
<ul>
<li>Lead and manage end-to-end ServiceNow implementations across ITSM, GRC, ITAM, HRSD, or ITOM modules.</li>
<li>Conduct requirement-gathering sessions and design scalable, efficient, and compliant ServiceNow solutions.</li>
<li>Configure and customize ServiceNow components including forms, workflows, business rules, and integrations.</li>
<li>Collaborate with cross-functional teams to ensure seamless integration and data flow across modules.</li>
<li>Provide advisory services and thought leadership on platform best practices, governance, and optimization.</li>
<li>Drive stakeholder communication, project planning, and risk management.</li>
<li>Conduct testing, deployment, and post-implementation support.</li>
<li>Mentor and support junior team members in technical and functional areas.</li>
<li>Maintain comprehensive project documentation, including technical designs, test cases, and release notes.</li></ul><br>
<div></div>
<div><b>
Key Skills required:</b></div><br>
<div></div>
<ul>
<li>Bachelor&rsquo;s degree in computer science, Information Technology, or a related field.</li>
<li>5&ndash;8 years of hands-on experience with the <b>ServiceNow platform</b>.</li>
<li>Strong knowledge of at least one of the following modules:</li>
<li><ul><li><b>GRC:</b> Policy &amp; Compliance, Risk Management, Audit, Vendor Risk, IRM</li>
<li><b>HRSD:</b> Case &amp; Knowledge Management, Employee Centre, Lifecycle Events, Onboarding</li>
<li><b>ITOM:</b> Discovery, CMDB, Event Management, Service Mapping</li>
<li><b>ITAM:</b> HAM, SAM</li>
<li><b>ITSM:</b> Integration, UI Builder, UI Policies</li>
</ul></li><li>Deep understanding of ServiceNow data model, architecture, and integration frameworks.</li>
<li>Solid understanding of ITIL processes and enterprise service management concepts.</li>
<li>Excellent communication, stakeholder management, and documentation skills.</li>
<li>Experience managing cross-functional, global delivery teams.</li></ul><br>
<div></div>
<div><b>
Preferred Skills:</b></div><br>
<div></div>
<ul>
<li>ITSM, ITOM, HRSD, ITAM, GRC</li></ul><br>
<p></p>
<p><b>
How you&rsquo;ll grow</b></p>
<p>
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there&rsquo;s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development
</p><p>Programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre.</p><br>
<div></div>
<p><b>
Benefits</b></p>
<p>
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.</p><br>
<p></p>
<p><b>
Our purpose
</b></p><p>Deloitte is led by a purpose: <i>To make an impact that matters</i>.</p><br>
<div>
</div><p>Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work&mdash;always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world</p><br>
<div></div>
<p><b>
Recruiter tips</b></p>
<p>
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you&rsquo;re applying to. Check out recruiting tips from Deloitte professionals.</p></div></div></div></div></div><p></p>

T&T - ET&P- ServiceNow - Consultant - ITSM/GRC/ITOM/ITAM/HRSD - Bangalore

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