technical services manager

Digital Future Middle East (DFME)

<div>
 
 
 About the Role
 
 
 
 
 
 
 
 We&rsquo;re looking for a
 
 
 Service Delivery Manager
 
 
 to be based on-site, acting as the key bridge between the client, internal teams, and offshore Managed Services and delivery teams. This role is focused on ensuring consistent service quality, SLA compliance, and smooth day-to-day operations across cloud and managed services environments (with a strong GCP focus). This position also encompasses the responsibilities of a Technical Delivery Manager and provides dedicated project supervision.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Own day-to-day service delivery operations in an on-site 8x5 setup.
 
 </li>
 <li>
 
 Act as the primary point of contact for client coordination and IT service-related communication.
 
 </li>
 <li>
 
 Technical Oversight &amp; Execution:
 
 
 Supervise the technical work, follow up with the teams on their assigned tasks, and ensure that the work is executed on time.
 
 </li>
 <li>
 
 Ensure all operational SLAs and KPIs are consistently met and tracked, ensuring there is no breach of the service level agreement and KPIs.
 
 </li>
 <li>
 
 Follow up on the incident and problem tickets, and follow up on implementing service request tickets by the teams.
 
 </li>
 <li>
 
 Ensure the roles and responsibilities of the teams are defined and facilitate communication between the various levels (L1, L2, and L3) to ensure that services are managed properly.
 
 </li>
 <li>
 
 Project Supervision:
 
 
 Supervise project execution efficiently and in accordance with best practices, coordinate with the technical teams in other departments to ensure the work is executed as planned, escalate and address associated risks, and contribute to submitting periodic reports on project status.
 
 </li>
 <li>
 
 Architecture &amp; Translation:
 
 
 Align service delivery and solutions with enterprise architecture principles, and translate business requirements into technical requirements for implementation.
 
 </li>
 <li>
 
 Stakeholder &amp; Vendor Management:
 
 
 Manage the relationship with intersecting departments. Coordinate with internal teams and third-party vendors to ensure service continuity and issue resolution, and facilitate communication with vendors to bring the best solutions.
 
 </li>
 <li>
 
 Monitor service performance and proactively flag any risks or SLA breaches.
 
 </li>
 <li>
 
 Manage and coordinate between on-site and offshore delivery teams to ensure seamless execution.
 
 </li>
 <li>
 
 Lead escalation management and act as the Level 1 escalation point for the client.
 
 </li>
 <li>
 
 Review and validate all operational reports to ensure quality and accuracy.
 
 </li>
 <li>
 
 Provide regular reporting on service performance, SLA compliance, and operational activities to client stakeholders.
 
 </li>
 <li>
 
 Drive continuous improvement of operational processes, policies, and procedures to align with the client environment.
 
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 
 <ul>
 <li>
 
 Bachelor's degree in computer science, information technology, computer engineering, or equivalent.
 
 </li>
 <li>
 
 ITIL 4.0 Foundation Certificate.
 
 </li>
 <li>
 
 At least 10 years of experience in providing IT services, 5 of which must be in managed services.
 
 </li>
 <li>
 
 Proven experience in Service Delivery or IT Operations within a managed services or cloud environment.
 
 </li>
 <li>
 
 Has wide practical experience in various technologies, including extensive experience with M365 (Microsoft 365) services.
 
 </li>
 <li>
 
 Demonstrable experience in defining and enforcing enterprise architecture standards.
 
 </li>
 <li>
 
 Proven ability to translate complex business requirements into actionable technical requirements.
 
 </li>
 <li>
 
 Has excellent practical experience in managing teams.
 
 </li>
 <li>
 
 Has excellent practical experience in developing policies and procedures.
 
 </li>
 <li>
 
 Has excellent practical experience in quality-of-service delivery.
 
 </li>
 <li>
 
 Strong understanding of SLA/KPI management, reporting, and service governance.
 
 </li>
 <li>
 
 Experience working with distributed teams (on-site + offshore model).
 
 </li>
 <li>
 
 Familiarity with
 
 
 Google Cloud Platform (GCP)
 
 
 or other cloud platforms (AWS/Azure).
 
 </li>
 <li>
 
 Solid understanding of ITIL processes (Incident, Problem, Change Management).
 
 </li>
 <li>
 
 Strong communication and stakeholder management skills.
 
 </li>
 <li>
 
 Ability to handle escalations and work in a fast-paced, client-facing environment.
 
 </li>
 <li>
 
 Fluency in spoken and written Arabic and English is preferred.
 
 </li>
 </ul>
 
 
 
 
 
 
</div>

Service Delivery Manager (Technology)

DeltaTRAK

About DeltaTrakDeltaTrak is a global innovator in cold chain management solutions, delivering real-time monitoring, cloud applications, and advanced analytics for temperature-sensitive supply chains. Our solutions help customers maintain product integrity, meet regulatory requirements, and operate reliable global logistics networks.Position OverviewDeltaTrak is seeking a Cloud Service Technical Support Manager to lead its Technical supportteam to manage cloud data services, customer onboarding, enablement, training, reporting, integrations, and advanced diagnostics. The Technical Support team also provides first-line customer support, device troubleshooting, and quality-compliant issue resolution.Cloud Service Technical Support Manager will work closely together with the operations, quality and engineering escalation teams, to deliver a seamless end-to-end customer experience across DeltaTrak&rsquo;s cloud platform and connected devices.Key ResponsibilitiesLeadership &amp; Service Ownership<ul><li>Lead and develop Cloud Services (including Managed Services) and Customer Technical Support teams.</li><li>Define clear roles, responsibilities, escalation paths, and performance expectations for the organization.</li><li>Serve as the primary escalation point for customer issues related to cloud services, managed services, integrations, and connectivity.</li><li>Ensure consistent, professional customer communication during incidents, escalations, and resolution.</li></ul>Cloud Services &amp; Managed Services<ul><li>Own operational responsibility for DeltaTrak&rsquo;s cloud platform, including availability, configuration, monitoring, and managed service delivery.</li><li>Lead customer onboarding, including platform setup, configuration validation, and readiness for production use.</li><li>Provide customer training and enablement on platform features, dashboards, alerts, and reporting.</li><li>Perform advanced diagnostics by reviewing logs, metrics, and system data, including running queries on internal databases to identify issues and solutions.</li></ul>Customer Technical Support<ul><li>Oversee first-line customer support for cloud applications and connected devices.</li><li>Ensure timely handling of inbound calls and emails and effective troubleshooting support.</li><li>Ensure proper escalation of complex platform, data, or integration issues to engineering.</li><li>Maintain full compliance with DeltaTrak&rsquo;s Quality Management System, including ISO 9001 and applicable GMP requirements.</li></ul>SIM Management &amp; Customer Reporting<ul><li>Oversee SIM management across customer deployments, including:</li><li>Monitoring SIM status, health, and activity</li><li>Tracking and reporting SIM usage and billing details</li><li>Identifying anomalies or cost-optimization opportunities</li><li>Ensure reliable delivery of customer reporting, including:</li><li>Monitoring automated reports for accuracy and timeliness</li><li>Producing manual or customized reports for key customers</li><li>Providing reporting support for reviews, audits, and business discussions</li></ul>Cross‑Functional Collaboration<ul><li>Partner with Engineering, QA, Product, Sales, Marketing, and Field Operations.</li><li>Communicate customer insights and field issues to influence product improvements.</li><li>Support product releases, customer readiness, and go-to-market activities.</li></ul>Operational Excellence<ul><li>Own service tooling, ticketing systems, dashboards, KPIs, and reporting.</li><li>Maintain accurate service documentation, SOPs, and escalation workflows.</li><li>Drive continuous improvement across service quality, efficiency, and customer experience.</li></ul>Success Metrics<ul><li>High customer satisfaction (CSAT/NPS) and reduced escalations</li><li>SLA compliance and improved mean time to resolution</li><li>Successful customer onboarding and increased platform adoption</li><li>Reduction in recurring platform, SIM, and device-related issues</li><li>Accurate SIM usage and billing visibility with fewer discrepancies</li><li>On-time, accurate delivery of customer reports</li><li>Strong audit outcomes for ISO/GMP compliance</li><li>Healthy team engagement, retention, and performance</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent practical experience.</li><li>7&ndash;12 years in cloud services, SaaS operations, managed services, or technical support.</li><li>3&ndash;7 years leading technical or customer-facing teams.</li><li>Have user experience is using CRM system like SalesForce</li><li>Strong understanding of cloud platforms, APIs, SaaS applications, and incident management.</li><li>Ability to analyze system data and query databases to support troubleshooting.</li><li>Experience with service management tools (Zendesk, Jira Service Management, ServiceNow, etc.).</li><li>Experience operating in regulated or quality-controlled environments preferred.</li></ul>Pay: $85,000.00 - $95,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Cloud Service Technical Support Manager

Qiddiya Investment Company

<div>Qiddiya Investment Company (QIC) is developing one of the region&rsquo;s most extensive and diverse asset portfolios, spanning residential communities, hospitality, retail, entertainment, sports, education, healthcare, and staff accommodation. Within this ecosystem, the Staff Accommodation portfolio plays a critical role in supporting Qiddiya&rsquo;s workforce and includes integrated residential, retail, leisure, and F&amp;B facilities. As the portfolio is expected to expand to approximately 13,000 residential units by 2030, robust and scalable facilities management leadership is crucial to ensure safe, efficient, compliant, and high‑quality living environments.
The Facilities Management (FM) Senior Manager &ndash; Staff Accommodation will serve as the senior FM leader responsible for the end‑to‑end facilities operations, maintenance, technical services, and infrastructure performance across all staff accommodation assets. The role oversees the full FM lifecycle&mdash;pre‑opening readiness, transition to operations, stabilization, and long‑term asset performance&mdash;while ensuring operational efficiency, service reliability, regulatory compliance, risk mitigation, and superior resident experience.
A key immediate priority is to lead the readiness and transition of accommodation assets launching in 2026&ndash;2027, ensuring FM systems, contracts, staffing, preventive maintenance programs, HSE frameworks, lifecycle plans, and digital platforms are fully operational prior to go‑live. This includes establishing FM operating models, asset registers, statutory compliance frameworks, vendor governance structures, CMMS/CAFM deployment, and emergency response protocols.
Once the assets are operational, the FM Senior Manager will drive operational stability, cost efficiency, technical excellence, sustainability, and asset longevity. The role ensures all facilities&mdash;including MEP systems, utilities, civil works, soft services, security, waste management, landscaping, and hygiene programs&mdash;are maintained to QIC and regulatory standards. It also partners with Property Management, Community Management, and Catering leadership to ensure seamless service delivery and an exceptional resident environment that reflects the needs of a multicultural workforce.
As the portfolio grows, the FM Senior Manager will shape a scalable FM strategy that enhances operational efficiency, lifecycle planning, digital enablement, energy optimization, and long‑term asset value. The role requires strong leadership in contractor oversight, risk management, regulatory compliance, crisis preparedness, and continuous improvement across a multi‑site, high‑density residential environment.
Applications closing on the 8th of June 2026.
Key Responsibilities:
1) FM Strategy, Operating Model &amp; Governance<ul><li>
Define and execute the FM strategy for Staff Accommodation aligned with QIC standards, resident experience expectations, and portfolio scaling plans.</li><li>
Establish the FM operating model, governance cadence, reporting standards, and escalation pathways.</li><li>
Develop and maintain the FM policies, SOPs, and control frameworks covering hard/soft services, HSE, statutory compliance, lifecycle, and emergencies.</li><li>
Build a scalable multi-site FM playbook to standardize service delivery across phases and precincts.</li></ul>
2) Pre-Opening Readiness &amp; Transition (2026&ndash;2027 Priority)<ul><li>
Lead end-to-end readiness planning for all new assets: commissioning support, snagging/defects coordination, mobilization, staffing, vendor onboarding, and go-live readiness.</li><li>
Build and validate the asset register, PPM schedules, O&amp;M documentation completeness, warranty/defects tracking, and handover/takeover protocols.</li><li>
Ensure CAFM/CMMS deployment is completed pre-go-live: workflows, SLAs, asset tagging, PM libraries, inventory, and reporting dashboards.</li><li>
Establish operational command structure for go-live (site operations room, incident management, duty rosters, escalation matrix).</li></ul>
3) Hard FM / Technical Services (MEP, Utilities, Critical Systems)<ul><li>
Ensure high availability and performance of all critical assets and infrastructure:
</li><li><ul><li>HVAC, electrical, plumbing, lifts, fire/life safety systems</li><li>
Water systems, waste systems, generators/UPS (where applicable)</li><li>
BMS/IBMS, access control integrations (as relevant)</li></ul></li><li>
Implement reliability-centered maintenance principles: PPM compliance, condition-based maintenance, root cause analysis, and uptime improvement plans.</li><li>
Define response and restoration protocols for critical failures and major incidents.</li></ul>
4) Soft FM Service Delivery (Resident-Facing Environments)<ul><li>
Oversee soft service scopes (as per contracting model):
</li><li><ul><li>cleaning, waste management, pest control, landscaping, security
</li><li>common area upkeep, accommodation block presentation, hygiene excellence</li></ul></li><li>
Ensure soft services are delivered to resident-friendly, hospitality-grade standards with consistent inspections and service recovery.</li></ul>
5) HSE, Statutory Compliance &amp; Risk Management<ul><li>
Own FM compliance across all staff accommodation assets, including:
</li><li><ul><li>statutory inspections, permits, third-party certifications, and audit readiness</li><li>
fire safety, emergency preparedness, contractor safety compliance</li></ul></li><li>
Implement and enforce strong HSE governance, toolbox talks, permits-to-work, and safe systems of work.</li><li>
Maintain an integrated risk register (technical, operational, safety, compliance), with mitigations and assurance checks.</li></ul>
6) Lifecycle Planning, Asset Stewardship &amp; Capital Works Interface<ul><li>
Develop lifecycle strategies (5/10-year), replacement planning, and major maintenance forecasts to protect long-term asset condition and value.</li><li>
Coordinate with Asset Management and Development on:
</li><li><ul><li>defects liability, warranty claims, and latent defect tracking</li><li>
handover requirements, commissioning gaps, and long-term maintainability enhancements</li></ul></li><li>
Lead FM input into capex prioritization and execution readiness (scope definition, sequencing, risk controls).</li></ul>
7) Cost Management, Budgets &amp; Efficiency<ul><li>
Own FM budgets and cost drivers: utilities, maintenance, contracts, consumables, spare parts, tools, and specialist services.</li><li>
Deliver cost optimization initiatives without compromising safety or quality (energy efficiency, maintenance efficiency, demand planning, supply chain savings).</li><li>
Validate commercial implications of operating changes and ensure disciplined cost governance.</li></ul>
8) Digital Enablement &amp; Performance Reporting<ul><li>
Drive digital FM maturity: CAFM/CMMS adoption, asset data integrity, mobile workforce enablement, and dashboard reporting.</li><li>
Implement performance analytics for trend-based improvement: repeat failures, response-time breaches, service quality, and cost-to-serve.</li><li>
Ensure integration readiness with enterprise systems (ERP interfaces for POs/PRs, reporting automation).</li></ul>
9) Stakeholder &amp; Resident Experience Interface<ul><li>
Partner with Property Management, Community Management, Catering, Security, and IT to deliver a cohesive resident experience.</li><li>
Ensure resident communication protocols for planned shutdowns, service interruptions, and issue resolution are clear and timely.</li><li>
Support community expectations in a multicultural environment (service sensitivity, cleanliness expectations, shared-space standards).</li></ul>
10) People Leadership &amp; Capability Building<ul><li>
Lead and develop a high-performing FM leadership team (typically site managers, engineering leads, compliance/HSE, helpdesk/CAFM).</li><li>
Establish training, competency frameworks, succession planning, and performance management for FM teams and vendors.</li><li>
Build a culture of accountability, service excellence, and continuous improvement.</li></ul>
11) Vendor Management &amp; Commercial Governance (Critical for this Role)<ul><li>
Validate resourcing plans, key personnel quality, subcontractor mapping, and supply chain resilience.</li><li>
Run structured vendor governance: weekly operational reviews, monthly performance reviews, and quarterly strategic reviews.</li><li>
Conduct audits and inspections (technical, HSE, hygiene, documentation integrity) with corrective action closure tracking.</li><li>
Commercial Controls - Review and approve variations, claims, and commercial change requests with evidence-based justification.
</li><li>Ensure accurate measurement of service delivery for payment certification
</li><li>Drive vendor productivity and cost efficiency while protecting service outcomes.</li></ul> 
 
 
Requirements</div>

Facilities Management Senior Manager - 004 - AG6

<div>About DeltaTrak
DeltaTrak is a global innovator in cold chain management solutions, delivering real-time monitoring, cloud applications, and advanced analytics for temperature-sensitive supply chains. Our solutions help customers maintain product integrity, meet regulatory requirements, and operate reliable global logistics networks.<div></div> 
Position Overview
DeltaTrak is seeking a Cloud Service Technical Support Manager to lead its Technical support team to manage cloud data services, customer onboarding, enablement, training, reporting, integrations, and advanced diagnostics. The Technical Support team also provides first-line customer support, device troubleshooting, and quality-compliant issue resolution.
Cloud Service Technical Support Manager will work closely together with the operations, quality and engineering escalation teams, to deliver a seamless end-to-end customer experience across DeltaTrak&rsquo;s cloud platform and connected devices.<div></div> 
Key Responsibilities
Leadership &amp; Service Ownership<ul><li>
Lead and develop Cloud Services (including Managed Services) and Customer Technical Support teams.</li><li>
Define clear roles, responsibilities, escalation paths, and performance expectations for organization.</li><li>
Serve as the primary escalation point for customer issues related to cloud services, managed services, integrations, and connectivity.</li><li>
Ensure consistent, professional customer communication during incidents, escalations, and resolution.</li></ul><div></div> 
Cloud Services &amp; Managed Services<ul><li>
Own operational responsibility for DeltaTrak&rsquo;s cloud platform, including availability, configuration, monitoring, and managed service delivery.</li><li>
Lead customer onboarding, including platform setup, configuration validation, and readiness for production use.</li><li>
Provide customer training and enablement on platform features, dashboards, alerts, and reporting.</li><li>
Perform advanced diagnostics by reviewing logs, metrics, and system data, including running queries on internal databases to identify issues and solutions.</li></ul> 
Customer Technical Support<ul><li>
Oversee first-line customer support for cloud applications and connected devices.</li><li>
Ensure timely handling of inbound calls and emails and effective troubleshooting support.</li><li>
Ensure proper escalation of complex platform, data, or integration issues to engineering.</li><li>
Maintain full compliance with DeltaTrak&rsquo;s Quality Management System, including ISO 9001 and applicable GMP requirements.</li></ul><div></div> 
SIM Management &amp; Customer Reporting<ul><li>
Oversee SIM management across customer deployments, including:<ul><li>
Monitoring SIM status, health, and activity</li><li>
Tracking and reporting SIM usage and billing details</li><li>
Identifying anomalies or cost-optimization opportunities</li></ul></li><li>
Ensure reliable delivery of customer reporting, including:<ul><li>
Monitoring automated reports for accuracy and timeliness</li><li>
Producing manual or customized reports for key customers</li><li>
Providing reporting support for reviews, audits, and business discussions</li></ul></li></ul><div></div> 
Cross‑Functional Collaboration<ul><li>
Partner with Engineering, QA, Product, Sales, Marketing, and Field Operations.</li><li>
Communicate customer insights and field issues to influence product improvements.</li><li>
Support product releases, customer readiness, and go-to-market activities.</li></ul><div></div> 
Operational Excellence<ul><li>
Own service tooling, ticketing systems, dashboards, KPIs, and reporting.</li><li>
Maintain accurate service documentation, SOPs, and escalation workflows.</li><li>
Drive continuous improvement across service quality, efficiency, and customer experience.</li></ul><div></div> 
Success Metrics<ul><li>
High customer satisfaction (CSAT/NPS) and reduced escalations</li><li>
SLA compliance and improved mean time to resolution</li><li>
Successful customer onboarding and increased platform adoption</li><li>
Reduction in recurring platform, SIM, and device-related issues</li><li>
Accurate SIM usage and billing visibility with fewer discrepancies</li><li>
On-time, accurate delivery of customer reports</li><li>
Strong audit outcomes for ISO/GMP compliance</li><li>
Healthy team engagement, retention, and performance</li></ul><div></div> 
Qualifications<ul><li>
Bachelor&rsquo;s degree or equivalent practical experience.</li><li>
7&ndash;12 years in cloud services, SaaS operations, managed services, or technical support.</li><li>
3&ndash;7 years leading technical or customer-facing teams.</li><li>
Have user experience is using CRM system like SalesForce</li><li>
Strong understanding of cloud platforms, APIs, SaaS applications, and incident management.</li><li>
Ability to analyze system data and query databases to support troubleshooting.</li><li>
Experience with service management tools (Zendesk, Jira Service Management, ServiceNow, etc.).</li><li>
Experience operating in regulated or quality-controlled environments preferred.</li></ul></div>

Hilton

<div>Manager Technology Field Services Openings, Saudi Arabia
Hilton&rsquo;s Global Technology team is leading the way in shaping the future of hospitality experience for our guests, owners and Team Members by utilizing advanced smartphone features such as Digital Key and Connected Room for integrated entertainment. By developing and implementing state-Of-the-art technology, this team ensures that Hilton has the necessary technology needed to support our ongoing global expansion, while remaining at the forefront of hospitality technology innovation.
What will I be doing?
The Technology Field Services Manager for Hotel Openings is responsible for leading and executing all technology-related aspects of new hotel openings and conversions. This role ensures that IT infrastructure, systems, and services are delivered on time, within budget, and in full compliance with Hilton Worldwide Technology standards and brand requirements. The position is based in Jeddah, KSA, and requires up to 40% travel across the country to support hotel projects on-site.
In addition to technical execution, the role involves presenting and promoting Hilton&rsquo;s technology solutions to non-technical stakeholders such as hotel owners and specialized technology experts like consultants, contractors, and system integrators. The Technology Opening Manager will also be responsible for reviewing concept designs and schematic drawings, conducting technical workshops, transferring knowledge, and negotiating technical scopes and solutions with external partners. Success in this role depends heavily on exceptional project management, communication skills, teamwork, and collaboration across internal departments and external project teams.<div>
More specifically, you will: 
<ul><li>Lead IT planning and execution for hotel openings, including timelines, budgets, and resource allocation.</li><li>Develop and maintain detailed project documentation including scope, milestones, and risk assessments.</li><li>Identify and engage with all new Hilton managed properties at the development stage and report the progress to Sr Manager Technology Field Services Openings MEA</li><li>Manage and deploy all field related tasks assigned for new projects at assigned hotels, including the deployment of third-party projects</li><li>Engage with investors and third-party representatives to ensure Hotel and Corporate IT Standards are presented and adhered to during all phases of a build
</li><li>Oversee proper controls to ensure that hotels are set up to comply with SOX, PCI-DSS security requirements.</li><li>Oversee and evaluate systems to ensure hotels purchase and install and comply with corporate and brand standards.</li><li>Oversee and ensure corporate change control procedures are complied with and maintained during build phases</li><li>Implement and mandate IT Field Service departmental processes and procedures to ensure strategies and directives of the department are set out in accordance with department and company objectives</li><li>Manage/leverage relationships with third-party vendors such as utilities, ensuring quality &amp; cost of service</li><li>Own and manage IT-related projects (process, budget, scope, delivery, etc)</li><li>Maintain project records and provide detailed handover to Field IT and Global Support for all new hotels
</li><li>Create and administrator internal web site; to ensure updates and progress reports are available to all and maintain documentation for each build property</li><li>Prioritize and delegate work to matrix team members while ensuring optimal allocation of resources</li><li>Manage/escalate complex IT issues</li><li>Provide Guidance, Training and Support to IT Managers and team members</li></ul></div>
Direct Reports: n/a
What are we looking for? 
 
Success in this role will demonstrate itself through the following attributes and skills:<ul><li>Effective written and verbal communication skills for both 1:1 or group settings</li><li>Ability to maintain absolute discretion and confidentiality of sensitive information</li><li>Able and willing to flex to the needs of the business, in an ever-changing environment</li><li>Excellent interpersonal skills that build trust and instill confidence to motivate and influence others</li><li>Strong project management skills, including the ability to manage details through to completion and ensure project deadlines are met</li><li>Proficient in technical network management skills with the ability to quickly learn new programs/ tools and train staff</li><li>Understanding of principles and practical application of network monitoring tools</li><li>Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities</li><li>Collaborative and objective
</li><li>Strong problem-solving skills including the ability to proactively identify and prevent potential problems</li></ul>
To fulfill this role successfully, you should demonstrate the following minimum qualifications:<ul><li>Significant professional experience in Technology or related field</li><li>Experience in opening/converting hotels</li><li>Management Experience supervising people or teams
</li><li>Experience analyzing budgetary and technical data (i.e. financial, statistical and/or performance)</li><li>Certifications in project management or IT service management (ITIL).</li><li>Fluent in English and Arabic.</li></ul>
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Bachelor&rsquo;s degree in information technology, Computer Science, or related field.</li><li>Project Management Professional (PMP&reg;) or equivalent project management certifications are an advantage.</li><li>Experience in IT management, preferably in the hospitality industry.</li><li>Proven experience in at least one hotel opening project, with full lifecycle involvement from planning to post-opening support.</li><li>Strong knowledge of hospitality systems (PMS, POS, HSIA, Telephony, etc.).</li><li>Experience in client-facing roles, solution selling, and stakeholder engagement.</li><li>Strong communication, negotiation, and conflict resolution skills, with the ability to influence and align diverse stakeholders.</li><li>Demonstrated ability to work collaboratively in cross-functional and multicultural teams.</li><li>Proven experience in reviewing technical drawings and conducting workshops.</li><li>Experience with Hilton systems and technology platforms.</li><li>Willingness and ability to travel up to 40% of the time across the region.</li></ul>
What is it like working for Hilton?
Hilton is the world&rsquo;s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every single day. And, our amazing Team Members are at the heart of it all!
#li-sh1</div>

Manager Technology Field Services Openings, Saudi Arabia

Six Construct

<div>Company Description 
Six Construct, a subsidiary of the BESIX Group, is the largest Belgian construction company operating in the Middle East. The company combines the efforts of a highly skilled workforce, along with strategic planning and innovative use of technology to overcome the most complex business challenges. Six Construct is a multi-services company that operates in the construction of commercial and residential buildings, sport and leisure facilities, infrastructure and marine-related projects. The company currently has a massive workforce worldwide. 
Job Description 
Why This Role Matters 
The Technical Manager plays a critical role in ensuring that all technical aspects of building works are effectively implemented, managed, and coordinated throughout the entire project lifecycle&mdash;from design development to construction, commissioning, and final handover. This role ensures that construction activities are executed in line with approved designs, contractual requirements, and applicable standards, while maintaining quality, safety, and efficiency. By driving coordination across disciplines and proactively resolving technical challenges, the Technical Manager enables seamless project delivery and supports overall project success.
What You&rsquo;ll Drive<ul><li>
Lead, organise, and manage a team of engineers responsible for technical design coordination and construction preparation across building works (civil, architectural, finishing, and MEP interfaces).</li><li>
Review, coordinate, and validate shop drawings, method statements, technical submittals, material approvals, and other technical deliverables related to building works.</li><li>
Ensure technical deliverables define short-term work priorities while maximising quality, efficiency, and continuity of construction activities.</li><li>
Ensure all building works comply with contract documents, specifications, approved drawings, local authority requirements, and applicable codes and standards.</li><li>
Coordinate with design consultants, subcontractors, suppliers, and internal departments (HSE, Planning, QS, QA/QC, MEP, Construction).</li><li>
Provide technical input during tendering, subcontractor evaluation, and the awarding of building packages.</li><li>
Lead, monitor, and coordinate cost analysis and cost control of site activities through the technical team.</li><li>
Identify and manage design risks, clashes, and constructability issues, and propose technical solutions in coordination with the project team.</li><li>
Ensure timely preparation and submission of as-built drawings, O&amp;M manuals (building scope), and handover documentation.</li><li>
Promote Value Engineering initiatives without compromising quality, safety, or contractual obligations.</li><li>
Develop and maintain the document control process, ensuring all technical documents are issued, tracked, stored, and updated.</li><li>
Participate in technical meetings with the Client, Consultant, and Authorities, and prepare technical reports as required.</li><li>
Assist in snagging, de-snagging, and final handover activities.</li><li>
Support site teams to ensure execution aligns with approved technical documentation.</li><li>
Support the project planning team with technical sequencing, constructability reviews, and programme optimisation.</li><li>
Fully comply with and promote the BESIX Safety First culture, prioritising personal and collective safety in all technical decisions, actions, and omissions.</li><li>
Respect and enforce Life Saving Rules at all times.</li></ul> 

Qualifications 
<ul><li>
Bachelor of Science in Civil Engineering, Construction Engineering, Architectural Engineering, or an equivalent field.</li><li>
10 to 15 years of relevant experience in large-scale building construction projects, including experience leading and guiding teams.</li><li>
Fluent in English, with strong proficiency in at least one additional European language.</li></ul>
You&rsquo;re a Great Fit If You Have<ul><li>
Strong technical knowledge of building construction, finishes, interfaces, and specifications.</li><li>
Excellent coordination and communication skills, with the ability to work effectively with multidisciplinary teams and clients.</li><li>
Ability to anticipate issues, propose solutions, and take initiative.</li><li>
Strong planning, organisational, and prioritisation skills.</li><li>
Ability to perform effectively in a fast-paced, complex project environment.</li><li>
Analytical mindset with strong attention to detail and quality.</li><li>
Proactive, solution-oriented, committed, and resilient under pressure.</li><li>
Ability to coach, manage, motivate, and lead team members.</li></ul> 

Additional Information 
A career at BESIX is a lot more than just a job, it's about being part of our changing and innovative world. Your skills, ambition and passion will contribute to the development of our different businesses and allow us to succeed in the challenges of the coming years.
Working for the BESIX group allows you to be a part of a dynamic, creative and entrepreneurial company which is now recognized as a Belgian Top Employer. It gives you a safe and collaborative working environment with ambitious and innovative goals for the world of tomorrow, but also for your career and personal development. 
We are looking for different kinds of personalities, mindsets, backgrounds and genders to build the iconic and sustainable projects of tomorrow. 
 
Are you ready to make an impact and leave a positive legacy for years to come? If you are passionate about our purpose to Excel in creating sustainable solutions for a better world, come and join our caring BESIX family. Together we will co-create our future. 
 
Working at BESIX brings a lot of great benefits including:<ul><li>
An attractive remuneration package including a salary in line with the market and a range of employee benefits such as flexible mobility advantages, extra-legal pension, medical care insurance, work-life balance program (such as teleworking, child care, flexible work schedule, mobile working), Health Management (sport, health check-up program, &hellip;)</li><li>
Career development programs that serve not only to ensure that you are constantly learning and improving but also that give you the possibility to expand your career horizon</li><li>
A dynamic, creative and safe working environment with innovative colleagues supporting your endeavors (ideas, projects, goals, ambitions)</li><li>
Possibility to work on complex projects within both a local and international environment,</li><li>
The choice to remain locally anchored for the coming years or to seek an exciting international career opportunity within the group</li></ul></div>

Technical Manager, KSA

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next! 

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible. 
Job Description:
The Technical Manager will lead and manage all technical aspects of the QIC &ndash; Maglis project, ensuring designs, engineering solutions, and site execution comply with project requirements, client standards, and applicable codes. The role will act as the primary technical interface between the client, consultants, contractors, and the internal project team.
What You'll Be Doing:<ul><li>
Lead overall technical governance for a high‑end, fast‑track mixed‑use development under supervision &amp; PMC.</li><li>
Act as the ultimate on‑site technical authority across all disciplines and packages.</li><li>
Ensure strict compliance with design intent, IFC drawings, specifications, and prestige quality standards.</li><li>
Manage integration of design and construction in a fast‑track delivery environment.</li><li>
Coordinate complex interfaces between buildings, utilities, infrastructure, and public realm works.</li><li>
Oversee review and approval of shop drawings, method statements, and high‑end material submittals.</li><li>
Resolve technical issues proactively to maintain programme, quality, and constructability.</li><li>
Protect architectural, functional, and aesthetic excellence expected of iconic developments.</li><li>
Lead technical risk identification, mitigation, and NCR resolution.</li><li>
Support change management, value engineering, and variation technical assessments.</li><li>
Represent the Engineer in technical discussions with client, designers, contractors, and authorities.</li><li>
Lead and mentor discipline engineers while providing clear technical reporting to project leadership.</li></ul>
What Required Skills You'll Bring:<ul><li>
Bachelor&rsquo;s degree in Architectural, Minimum 15 years of relevant experience, including experience as a Technical Manager or similar role on large-scale building or mixed-use projects.</li><li>
Strong knowledge of international and local codes, standards, and best practices.</li></ul> 
What Desired Skills You'll Bring:<ul><li>
Strong technical and engineering expertise across multidisciplinary interfaces.</li><li>
Excellent coordination and communication skills with stakeholders.</li><li>
Strong problem-solving and decision-making ability.</li><li>
Proficiency in relevant engineering/design software and MS Office.</li><li>
Strong report writing and presentation skills.</li><li>
Ability to work under pressure and manage multiple priorities.</li></ul>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!<div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
 <div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div> 
Financial Wellness</div><div> 
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div> 
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div> 
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div> 
Veteran Support</div><div> 
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div> 
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div> 
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div>

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