technical services manager

Peraton

<div>About Peraton 
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. 
 
Program Overview 
 
About The Role 
 
We're looking for an experienced Technical Services Manager to lead and mentor a team of talented AWS Cloud Engineers. This position combines deep technical expertise in AWS infrastructure with strong leadership and project management skills to ensure our cloud environments remain secure, scalable, and aligned with business and mission objectives.
 
 
What You'll Do:
 
 
As the Technical Services Manager, you will:
 
 
<ul><li>Lead and mentor a team of AWS Cloud Engineers, providing day-to-day guidance, performance management, and professional development.
</li><li>Drive DevSecOps best practices, integrating security and compliance controls directly into CI/CD pipelines.
</li><li>Architect, maintain, and optimize AWS cloud environments to achieve high levels of reliability, scalability, and cost efficiency.
</li><li>Collaborate with development, product, and operations teams to design and deliver secure, cloud-native applications.
</li><li>Define and enforce architectural standards, design patterns, and operational best practices across teams.
</li><li>Provide technical mentorship to mid-level engineers through code reviews, system design sessions, and continuous learning initiatives.
</li><li>Oversee cloud migrations, modernization initiatives, and workload transitions across environments.
</li><li>Monitor and optimize cloud resources using AWS CloudWatch and third-party tools, identifying opportunities for performance and cost improvements.
</li><li>Lead incident management efforts, including root cause analysis, impact summaries, and communication with stakeholders.
</li><li>Manage technical operations, ensuring smooth service delivery through incident, change, and service request processes.
</li><li>Support on-call rotations to ensure 24/7 availability and response to critical production issues.
</li><li>Hire, onboard, and develop new team members, fostering a collaborative and high-performance engineering culture.
</li><li>Serve as the escalation point for all AWS-related issues and application support requests.
</li></ul> 
Qualifications 
 
Required Qualifications:
 
 
<ul><li>6 years of experience, may have lead experience
</li><li>4+ years in a leadership or management role overseeing AWS or DevOps teams
</li><li>Proven, hands-on experience with core AWS services such as EC2, S3, Lambda, VPC, RDS, IAM, ECS, and EKS
</li><li>Strong background in Infrastructure as Code (IaC) using Terraform and CI/CD pipeline development
</li><li>Deep understanding of cloud security, compliance, and resilience best practices
</li><li>Exceptional communication skills with the ability to translate complex technical goals into clear business outcomes
</li><li>Demonstrated success managing cross-functional teams and delivering large-scale cloud initiatives
</li><li>A passion for mentorship, innovation, and continuous improvement
</li><li>Must be a U.S. Citizen
</li><li>Must be able to obtain and maintain the required agency clearance
</li></ul> 
Preferred Qualifications:
 
 
<ul><li>AWS Certified Solutions Architect or AWS Certified DevOps Engineer
</li><li>Experience with containerization (Docker, Kubernetes) and observability tools (CloudWatch, Datadog, Prometheus, etc.)
</li><li>Familiarity with Agile/Scrum methodologies
</li><li>Experience managing multi-cloud or hybrid environment
</li></ul> 
SCA / Union / Intern Rate or Range 
 
Details 
 
Target Salary Range: $80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
 
 
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.</div>

Technical Services Manager

WELL MASTER CORPORATION

Well Master Corporation is hiring a Technical Services Manager to cover the Permian and Delaware Basins in West Texas. This position will be based in the Midland/Odessa Texas area.Headquartered in Golden, Colorado, Well Master Corporation engineers, manufactures and distributes the most durable and innovative artificial lift systems available with an unrelenting commitment to quality. We&rsquo;re an innovative company who values our customers, employees and vendors and we love to win!SUMMARY OF JOB RESPONSIBILITIES:The Technical Services Manager is a senior level technical and customer service role responsible for primarily providing dedicated support to our customers in the assigned area. Working with members of Well Master&rsquo;s sales and engineering teams, the Technical Services Manager uses technical knowledge of Plunger Lift operations, products and services, manages customer relationships to achieve sales goals, and executes service plans for the assigned accounts in the area. The Technical Services Manager develops and maintains relationships with customers with a focus on maintaining and growing accounts through excellent service.The ideal candidate will have operations and/or optimization experience with plunger lift wells and understand common operating issues as they relate to plunger lift.REPORTING TO: Director of US Sales with direct instruction from the President/CEODUTIES AND RESPONSIBILITIES:<ul><li>Effectively maintains, retains, and builds Well Master&rsquo;s relationship with the customer by providing excellent customer service and educating on the benefits of Well Master products and services.</li><li>Supports the customer with plunger lift evaluation and optimization by determining the best product(s) for each well.</li><li>Diagnoses and troubleshoots plunger lift issues.</li><li>Responds to customer concerns about the company and its products and provides customer feedback on various aspects of service quality.</li><li>Executes action plans and service projects.</li><li>Completes field tickets accurately, following Well Master procedures.</li><li>Utilizes Customer Relationship Management tools to record / maintain customer contact data and track customer progress.</li><li>Travels to visit customers daily to deliver products to stock consignment inventory locations and fulfill sales orders.</li><li>Participates in sales meetings and continuing education to strengthen product knowledge and improve sales techniques.</li><li>Conducts cycle counts and maintains accurate inventory at all locations within assigned region.</li></ul>A successful Technical Services Manager will be customer-focused and service-driven with a passion for working with customers and other members of the Well Master team.The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.KNOWLEDGE, SKILLS, AND REQUIRED ABILITIES:<ul><li>Professional presence and ability to connect, cultivate, and create lasting relationships with customers from a variety of backgrounds</li><li>Highly organized and self-motivated; handles multiple projects</li><li>Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions</li><li>Strong customer service skills</li><li>Adept communicator</li><li>Proficient with email and office applications; prior experience with electronic ticketing and CRM is a plus</li></ul>EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS:<ul><li>High school diploma required</li><li>5+ years of plunger lift operations &amp; optimization experience required</li><li>Maintenance of a valid driver&rsquo;s license and an acceptable driving record required</li><li>Some college preferred</li></ul>The Company provides the following information:COMPENSATION &amp; BENEFITS:<ul><li>Job Type: Full-time</li><li>Choice of health care plans with company contribution towards premiums</li><li>FSA and HSA plans available</li><li>Dental &amp; vision plans available</li><li>Company-paid short-term and long-term disability and life insurance</li><li>401(k) plan: Safe Harbor Match &ndash; 100% of first 1% contribution and 50% on next 5% contribution &ndash; total of 3.5% match on 6% contribution</li><li>Voluntary supplemental life insurance, legal &amp; ID theft protection benefits</li><li>Paid Time Off: 3 weeks annually, earned on an accrual basis</li><li>Paid Holidays: 10 days annually</li><li>A great work culture!</li></ul>Job Type: Full-timeBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Technical Services Manager (WTX) - Plunger Lift

ADISSEO

<ul><li>1586</li><li>
Pune, India</li><li>
General Services</li><li>
IMEA</li><li>
Permanent</li><li>
Fully Remote</li></ul>
 <div>Overview<div> 
Welcome diversity and apply as you are! 
At Adisseo, we cherish the value of diversity whatever it may be. 
 
By joining Adisseo, you will join committed people who make the difference every day to contribute to this challenge. 
By joining Adisseo, you will integrate a dynamic international environment. 
By joining Adisseo, you will discover a world full of opportunities for every stage of your career by being actor to your professional journey.</div> 
<div></div>
 
Responsibilities<div></div><div> 
Mission and main stakes</div><ul><li>
Regional mission:</li></ul><div></div><div> 
Area Technical Manager is responsible to cover North &amp; West region from Pune location.The Technical Manager ISC manages and coordinates technical, services &amp; lab teams in his area.He defines and implements regional technical plans aligned with sales and marketing strategy and business goals.He coaches his team to build strong relationships with customers, with Key Opinion Leaders and represent Adisseo at industry events. He will coordinate the actions at GKA level.</div><div>
Ensure effective execution of technical activities with customers, services, lab operations, and engineering projects.</div><ul><li>
Area Technical Manager mission</li></ul><div>
He oversees the technical support of Adisseo product &amp; service portfolio in the assigned Area.
</div><div>He works closely with sales and marketing to understand and support customer needs and drive product value.</div><div></div><div> 
The ATM support will consist in training Adisseo sales and marketing forces as well as partners (distributors and agents). The ATM will help the sales forces in explaining and convincing customers and prospects in the values of Adisseo products and services. Together with the ASM he elaborates the targets and actions to retain and develop Adisseo&rsquo;s market.</div><div></div><div> 
The ATM will also oversee supporting and developing the technical network in the sub-region through contacts with Key Opinion Leaders and consultants based on mutual expertise, recognition and trust.
</div><div>The ATM will speak and present the technical specificities of the products to conferences, congresses, and any other professional events.</div><div></div><div> 
The ATM defines and implements technical action plans to provide the most appropriate technical support to customers and partners for the existing product line. The ATM will actively contribute to the achievement of sales objectives in the sub-region together with the ASM, the Specialty Technical Sales managers and the partners&rsquo; sales force.</div><div></div><div> 
Besides, the ATM has a key role to play, being the relay of Adisseo R&amp;D department in the field. The ATM will have the responsibility not only to carry out appropriate trials to demonstrate product features and superiority but also to adapt the technical offer to fit customer expectations. Always in contact with customers, experts, KOLs, scholar&hellip; the ATM may also be at the origin of new ideas, concepts, and services.</div><div> 
</div><div>The ATM will be a key provider of needs for R&amp;D departments and adapting the technical offer to fit the customer value.</div><div></div><div> 
The Position</div><ul><li>
Good technical background and strong management capacities able to give a vision and build a strategy to his team</li><li>
High level of responsibility and autonomy</li><li>
Transversal position directly and strongly interacting with numerous professions and interlocutors</li><li>
Solid intercultural management capacities</li></ul><div>
Key Responsibilities</div><ul><li>
To coordinate technically the network of Area Sales Managers, and Global/Regional Category Managers and contributes to the training of our teams &amp; distributors and agents</li><li>
To adapt technical presentations, messages and services to the different segments of customers and countries in interaction with the Global/Regional Category Manager</li><li>
To support the sales team with GKA and in specific cases to contribute to the success of the sales</li><li>
To remain the preferred contact with the KOL &amp; consultants of the different countries/together with the local Adisseo representative or partner</li><li>
To develop the knowledge of the area in a customer centric way
</li><li>To interact with Marketing and R&amp;D to optimize the knowledge and consideration of customer needs in dynamic innovation</li><li>
To develop his/her external network with key opinion leaders and consultants in line with the business strategy</li><li>
To act as a guest speaker at workshops and external conferences</li><li>
To write scientific and technical articles in professional and international press</li><li>
To propose, implement, pilot and follow-up development trials for new specialties</li><li>
To ensure the reporting and the communication of the trials&rsquo; results to internal and external technical sales network
 </li></ul><div>Accountability</div><div>
The ATM is accountable for</div><ul><li>
Leading and coordinating his team according to agreed action plans</li><li>
Technical training for Adisseo sales and marketing forces, and the distributor/agent representatives.</li><li>
Defining and providing technical services and support to customers, distributors and agents</li><li>
Elaborating and follow up technical action plans with both HQ and regions to develop and consolidate the products and services</li></ul><div>
 Internal/External relationships</div><ul><li>
Internal:<ul><li>
HQ level: R&amp;D, Regulatory affairs, Lab, BUs and Global Category Managers, global marketing, global ATM network</li><li>
Regional level: STSM, Area Managers, Country Managers, Regional Category Managers, Technologists</li></ul></li></ul>
 External: KOL, GKA and key customers, agents &amp; distributors, &hellip; 
 
Qualifications<div> 
Profile Requirements</div><ul><li>
Post graduation in poultry Nutrition or poultry science, Veterinarian</li><li>
Experience:<ul><li>
Successful management experience of a highly skilled team</li><li>
Confirmed experience in formulation as Formulator / Nutritionist / Technical Manager within an industrial firm specialized in animal feed: feed manufacturer, pre-mixer, feed additives</li><li>
Animal Physiology and animal health strong knowledge</li><li>
Strong poultry nutrition and husbandry knowledge</li><li>
Strong ability to adapt to changing situations (multicultural and multi knowledge levels interlocutors)</li><li>
Ability to define, implement and follow a nutrition trial protocol on animals</li><li>
Good communication skills</li></ul></li><li>
Team spirit</li><li>
Fluent in English (spoken and written)</li><li>
The position location will be in the assigned area</li><li>
At least 70% of the time travelling</li></ul></div>

Technical Manager ISC

Creative Networks

Position: Technical Procurement Manager Company: Creative Networks UK Location: Islamabad (On-site) Salary: PKR 90,000 &ndash; 120,000 per monthAbout the Role: Creative Networks UK is hiring a Technical Procurement Manager to handle sourcing and purchasing of IT equipment, software, and related services. The role requires strong technical understanding, negotiation skills, and experience in managing vendor relationships for IT-based procurement.Key Responsibilities:<ul><li>Manage end-to-end procurement for IT hardware, software, and services.</li><li>Source reliable vendors and negotiate pricing and contracts.</li><li>Track purchase orders, deliveries, and vendor performance.</li><li>Coordinate with technical and finance teams to meet business requirements.</li><li>Maintain accurate records of procurement activities.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Supply Chain, Business, or a related field.</li><li>Minimum 3 years of procurement experience in IT or technical fields.</li><li>Strong understanding of IT products and vendor management.</li><li>Excellent communication and negotiation skills.</li><li>Proficient in MS Office and procurement tools.</li></ul>Benefits:<ul><li>Competitive salary</li><li>Dynamic work environment</li><li>Opportunities for professional growth</li></ul>How to Apply: Interested candidates are required to complete a short video interview through our Willo link. You can record your answers at your convenience, no scheduling needed.The link will be shared once your application is received.Job Type: Full-timePay: Rs90,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Are you comfortable following UK business hours?</li><li>Have you previously managed vendor relationships and negotiated contracts independently?</li></ul>Experience:<ul><li>IT procurement: 1 year (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: Remote

Technical Procurement Manager

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers &lsquo;Fly Better&rsquo;. Do you want to play a part in that journey and own technical products used by stakeholders and customers across the world? Join us in Cosmopolitan Dubai as a Technical Manager and make your mark on the aviation world!
As a Technical Manager in the AI space, you will lead a team of AI engineers focused on building and scaling GenAI solutions. You should have deep hands-on experience with Generative AI development, including LLMs, Retrieval-Augmented Generation (RAG), and prompt engineering. Familiarity with cloud platforms such as AWS, Azure, and GCP is essential. This role requires strong technical leadership, strategic thinking, and the ability to drive innovation across enterprise-grade AI platforms. 
 
As a Technical Manager, you will manage the technical lifecycle of the relevant technologies and services under the technical manager responsibilities. You will design, engineer, plan, implement, operate and support each technology, ensuring they meet business requirements and comply with corporate policy and standards. A Technical Manager will provide documented operational processes and procedures for 1st and 2nd level operational support groups, as well as act as a centre of excellence and 3rd level support for the respective technologies and ensure the respective technologies have optimum capacity and availability to meet the existing and future needs of the business. You will manage and minimize risks within the respective technologies.
In this role, you will:
<ul><li>Define KPIs for the teams in line with departmental goals and objectives. Consistently meet or exceed agreed KPIS. Ensure all communications, reports and updates are accurate and consistently delivered in a timely manner.
</li><li>Ensure technologies comply with corporate security policies and procedures and all audit observations, risks and/or exceptions are identified and positively managed. Ensure all security and other operating system patches are promptly identified, reviewed, and assessed for their impact on the relevant environment and accordingly implemented on the relevant technologies.
</li><li>Responsible for providing 3rd level support for the relevant technology environment to the Incident and the Problem Management teams ensuring efficient root cause analysis is provided and avoiding reoccurrence of incidents.
</li><li>Collaborate closely with all IT teams to deliver products and services that contribute to the organization growth.
</li><li>Responsible for setting clear and consistent performance objectives, implementing performance management and development plans to ensure standards of performance and productivity are achieved and maintained enabling a high performance culture. Manage the technical expertise within the team so that resources are appropriately and effectively allocated. Assign suitably qualified resources to projects to support the ongoing IT work programme.
</li><li>Identify and develop needed products or services by creating Business Cases, conducting RFTs and coordinating with various stakeholders inside IT as well as other departments.
</li><li>Develop and effectively manage the team and technology budgets. Manage total cost of ownership of products and services within the respective technologies ensuring costs are identified, defined and reported, to enable businesses to make informed financial decisions, positively contribute to the process of cost control and provide financial transparency.
</li><li>Work closely with teams responsible for vendor management and vendor contract negotiations, to ensure SLAs are monitored and managed and contracts are seen to be value for money.
</li><li>Provide technical consultancy and guidance to the team members and technical manager of other technologies, enterprise architects, and project teams. Providing technical expertise to the enterprise architecture team for defining architecture strategy and standards and design the relevant technologies accordingly.
</li><li>Identify areas of improvement in existing technologies including end of life technology replacement and evaluation of new relevant technologies within the relevant environment in accordance with industry trends. Drive projects through assigned project managers.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role you must meet the below requirements:
<ul><li>Degree in a subject relevant to IT
</li>Experience of specialist technical experience, within a business IT environment. 
<li>
</li></ul> 
Knowledge/skills:
<ul><li>Client-server technologies and architecture
</li><li>Operating Systems, Hypervisors, Storage &amp; Backup Technologies and architecture
</li><li>IT security and protection, cyber defence technologies and architecture
</li><li>Hands-on GenAI Solution design and development, including but not limited to LLM, SLM, Prompt Engineering, RAG, Fine-Tuning
</li><li>Understanding of LLM safety, security, and responsible AI guardrails
</li><li>Database technologies and architecture
</li><li>Web technologies and architecture
</li><li>DevSecOps engineering and practice
</li><li>Site Reliability engineering and practice
</li><li>Observability technologies and architecture
</li><li>Development tooling and developer experience enhancement
</li><li>Hyperscale hybrid cloud technologies engineering, operations, and architecture
</li><li>Container Platform technologies and architecture
</li><li>Automation technologies and architecture
</li><li>ITIL Processes Framework
</li></ul>Leadership Role: Yes
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</div>

Technical Manager

Sublime Wireless Inc

Technical Account Manager &ndash; IT Services ProjectsAbout the roleWe are seeking a highly motivated and client-centric Technical Account Manager (TAM) to assess the technical delivery and ongoing relationship management for our IT services projects. As a TAM, you will act as a strategic advisor, project coordinator, and technical liaison between our clients and internal teams. This role ensures the successful execution of IT projects, addresses technical concerns, and promotes long-term customer satisfaction and retention.You will play a pivotal role in building client trust, managing project delivery, and proactively identifying opportunities to improve service quality and client outcomes.Responsibilities &amp; Tasks<ul><li>Serve as the primary technical point of contact for assigned clients</li><li>Manage end-to-end technical delivery of IT service projects (e.g., cloud migrations, managed services, network/security implementations)</li><li>Translate client needs into actionable project plans and manage execution</li><li>Coordinate with cross-functional teams (DevOps, Support, Security, PMs) to ensure smooth delivery</li><li>Monitor service level agreements (SLAs), ensure timely incident resolution, and manage escalations</li><li>Provide ongoing client updates, technical reports, and performance reviews</li><li>Conduct quarterly business reviews (QBRs) and strategic roadmap discussions with clients</li><li>Work closely with sales and pre-sales teams to support solutioning and upsell opportunities</li><li>Track client health metrics and take action to prevent churn</li></ul>Position Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field (or equivalent experience)</li><li>5+ years of experience in IT services or technical account management</li><li>Proven track record of managing multiple complex client relationships and projects</li><li>Strong understanding of IT infrastructure, cloud platforms, and cybersecurity concepts</li><li>Excellent project management and stakeholder communication skills</li><li>Client-facing experience with the ability to present technical content to non-technical stakeholders</li></ul>Required Skills<ul><li>Strategic thinking and consultative approach to client management</li><li>Strong troubleshooting and root cause analysis capabilities</li><li>Ability to prioritize and manage multiple tasks simultaneously</li><li>Detail-oriented, organized, and proactive</li><li>Exceptional written and verbal communication skills</li><li>Ability to work independently and collaboratively in a fast-paced environment</li></ul>Tools (Must have hands on working experience of required tools/software/application)<ul><li>Cloud: AWS, Azure, GCP</li><li>Monitoring &amp; Ticketing: Jira, ServiceNow, Zendesk, Datadog, New Relic</li><li>Security: CrowdStrike, SentinelOne, Fortinet, Okta</li><li>DevOps: Docker, Kubernetes, Terraform, Git</li><li>Communication &amp; Reporting: Slack, Zoom, Confluence, Power BI, Tableau</li></ul>Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Technical Account Manager – IT Services Projects

Denodo

<div>
 Denodo is a leader in data management. The award-winning Denodo Platform is the leading data integration, management, and delivery platform using a logical approach to enable self- service BI, data science, hybrid/multi-cloud data integration, and enterprise data services. Realizing more than 400% ROI and millions of dollars in benefits, Denodo&rsquo;s large enterprise and mid-market customers across 30+ industries have received payback in less than 6 months. For more information, visit www.denodo.com .
 
 
 We are a fast-growing, international organization with teams across four continents and we work with a cutting-edge technology, but that's not all we have to offer. At Denodo, we are like a family and it is of the utmost importance to us that we help support your professional growth every step of the way
 
 
 
 Job Description
 
 
 
 Denodo is looking for a technical, passionate, customer-oriented and hands-on data advocate to join our Customer Success team. You will work hand-in-hand with our customers as the technical focal point. It will be on your shoulders to ensure customers are satisfied and confident in leveraging the Denodo Platform as a key component in their ecosystem.
 
 
 In this role you will combine tech savviness with relationship management and problem-solving skills. Your mission: enable customers to realize the full potential of their Denodo deployment, removing roadblocks, exploiting platform capabilities, and making things go.
 
 
 Collaborate closely with Customer Success Manager (CSM), Sales and Customer Services as the TAM has the lead role in implementing the Customer Success Plans (CSP) developed by the CSM. The CSP defines the business outcome, use cases and milestones of the Customer to get a specific use case(s) into production. The output is a Use Case document that describes the Business Problem solved, the Solution Architecture and the Results achieved. The TAM and CSM have responsibility for coordinating the creation and delivery of this document.
 
 
 
 
 Job Responsibilities &amp; Duties
 
 
 
 
 
 Technical Engagement
 
 
 
 <ul>
 <li>
 Communicate common practices with regards to Denodo usage and implementation.
 </li>
 <li>
 Conduct cadence calls to review open issues and escalations with the customer operational team.
 </li>
 <li>
 Provide input into account health assessment on technical progress.
 </li>
 <li>
 Act as point of contact between customer and Denodo technical teams.
 </li>
 <li>
 Coordinate with other teams to achieve account growth, service utilization, and use cases.
 </li>
 <li>
 Ensure customers' deployment is documented and understood.
 
 
 </li>
 </ul>
 
 Platform Adoption
 
 
 
 <ul>
 <li>
 Identity pain points and training required around product usage.
 </li>
 <li>
 Have regular communication and updates on Denodo capabilities.
 </li>
 <li>
 Provide product and feature guidance.
 </li>
 <li>
 Recommend advisory sessions, entitled/on-demand training.
 
 
 </li>
 </ul>
 
 Customer Engagement
 
 
 
 <ul>
 <li>
 Provide point of contact for escalations related to the product.
 </li>
 <li>
 Coordinate the management and resolution of support tickets, with both customers and Denodo teams.
 </li>
 <li>
 Review enhancement requests with Product Management / Development.
 </li>
 <li>
 Ensure successful product feature adoption.
 </li>
 <li>
 Encourage and enable platform upgrades and migrations.
 
 
 </li>
 </ul>
 
 Reporting &amp; KPI&rsquo;s
 
 
 
 <ul>
 <li>
 Implement and help customer maintain Dashboards to report on Product Adoption and Deployment details
 </li>
 <li>
 Maintain Customer relationship map in Salesforce
 </li>
 <li>
 Maintain and report on Customer Services Utilization and Training accomplishments
 </li>
 <li>
 Goal is to get Customer to consume all Services available to them
 </li>
 <li>
 Get all the Customer staff to take all the relevant training classes
 
 
 </li>
 </ul>
 
 Information Security Responsibilities
 
 
 
 <ul>
 <li>
 Knows and understands the Security Policy and procedures that apply to their work.
 </li>
 <li>
 Ensures that their actions do not result in any security breaches.
 </li>
 <li>
 Informs the owner of the asset of any security incident, real or suspected, that it detects.
 </li>
 <li>
 Is aware of and committed to the Acceptable Use Policy
 
 
 </li>
 </ul>
 
 Desired Skills &amp; Experience
 
 
 
 <ul>
 <li>
 University Degree in information systems or computer science or a related field (Bachelor or Masters), or equivalent experience in a similar role.
 </li>
 <li>
 5+ years of demonstrated experience in a Technical Account Manager or a similar role, preferably in the data management or analytics software industry.
 </li>
 <li>
 Excellent verbal and written communication skills to be able to interact with technical and business counterparts.
 </li>
 <li>
 Good technical knowledge about different areas in a data management ecosystem.
 </li>
 <li>
 Nice to have experience in leveraging Employee Advocacy and Social Media to network with industry peers, share thought leadership content, and enhance brand visibility to support sales engagement and relationship building.
 
 
 </li>
 </ul>
 Denodo is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable law. Denodo will provide reasonable accommodation to employees who have protected disabilities in accordance with applicable law.
 
 
 We do not accept resumes from headhunters or suppliers that have not signed a formal fee agreement. Therefore, any resume received from an unapproved supplier will be considered unsolicited, and we will not be obligated to pay a referral fee.
</div>

Technical Account Manager, Customer Success

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