technical services manager

Google

<div><h3 class="jobSectionHeader">Minimum qualifications:</h3><ul>
<li>Bachelor's degree in Electrical Engineering or equivalent practical experience.</li>
<li>10 years of experience with the design, construction, operations, and maintenance of medium and low voltage electrical systems within commercial buildings, research and development laboratories, or light industrial facilities for a global organization.</li>
<li>Experience managing outsourced service provider models, leading projects and programs.</li></ul> 
<h3 class="jobSectionHeader">
Preferred qualifications:</h3><ul>
<li>Master's degree or PhD in a technical discipline, business, or management field.</li>
<li>Licensed Professional Engineer (PE).</li>
<li>Experience in a high-tech, fast-paced environment with the ability to prioritize multiple and changing initiatives.</li>
<li>Understanding of AI/ML tools and their applicability, functionality, and limitations as well as an understanding of local and National Electrical Codes and Title 24.</li>
<li>Excellent verbal and written communication skills, detail-oriented with the ability to produce and deliver executive presentations, produce status reports, and communicate deliverables to all stakeholders and senior management.</li>
</ul><div><h2 class="jobSectionHeader">About the job</h2>
As a Technical Services Program Manager, you will be responsible for defining an ambitious operational outlook, strategic roadmap, and performance goals for electrical infrastructure across a landscape of commercial offices, research labs, and data centers. You will lead an ecosystem of outsourced service providers, technical consultants, and internal stakeholders to deliver infrastructure performance. You will be the single point of accountability for your programs, developing partnerships with suppliers to elevate day-to-day experience of building occupants, eliminate disruptions caused by electrical infrastructure, and support the delivery of a holistic workplace experience that empowers collaboration, productivity, and well-being for Googlers.
In this role, you will drive core objectives focused on electrical reliability, efficiency, and AI integration. Specifically, you will drive an AI-native agenda to enhance infrastructure management, leading strategic supplier relationships, leveraging data-driven insights for performance management, and providing financial and creative leadership to ensure systems scale with Google's growth.
The US base salary range for this full-time position is $158,000-$228,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.<div></div><div> 
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.</div></div><div><h2 class="jobSectionHeader">
Responsibilities</h2><ul>
<li>Define operational outlook, performance goals, and maintenance roadmaps for critical electrical infrastructure. Guide external consultants and oversee daily tasks to ensure service delivery aligns with business objectives. 
</li>
<li>Develop contractual structures, incentive programs, and SLAs to align vendor performance with strategic goals. Manage utility relationships, including solar interconnects and incentive programs, to maximize cost-efficiency and support energy objectives. 
</li>
<li>Partner across matrixed teams to lead consistent electrical infrastructure strategies across the Bay Area. Ensure capacity and reliability for amenities, complex research facilities, and commercial spaces through cross-functional collaboration. 
</li>
<li>Leverage AI and technical data from UPS, generators, and distribution systems to drive vendor performance and optimize maintenance strategies.</li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

Technical Services Program Manager, Electrical

Prime Z Facility Management & Services

Technical Manager &ndash; Facility ManagementAbout the RoleWe are seeking an experienced Technical Manager to lead our facility management operations. The successful candidate will oversee technical teams, manage building systems, and ensure compliance with safety and regulatory standards. This role is critical in delivering reliable, cost-effective, and sustainable facility services to our clients.Key Responsibilities<ul><li>Oversee daily operations of building systems (HVAC, electrical, plumbing, fire safety, etc.).</li><li>Planning developing and implementing long range rehabilitation program this includes maintenance budget and resources.</li><li>Develop KPIs for the department inline with the company&rsquo;s corporate strategic plan.</li><li>Ensure proper equipment history in the CMMS with enough details for future refence and compliance.</li><li>Develop training and development strategy for all technical services colleagues.</li><li>Manage preventive and corrective maintenance programs to ensure asset reliability.</li><li>Plan, execute, and monitor technical projects, ensuring timely delivery and quality standards.</li><li>Ensure compliance with safety, environmental, and regulatory requirements.</li><li>Manage technical budgets, optimize resource allocation, and monitor expenditures.</li><li>Identify and implement innovative solutions to improve efficiency and sustainability.</li><li>Collaborate with clients, vendors, and cross-functional teams to align technical operations with business goals.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Engineering, Facilities Management, or related field.</li><li>6&ndash;8 years of experience in technical leadership roles, preferably within facility management.</li><li>Strong knowledge of building systems and asset management.</li><li>Proficiency in project management methodologies and tools.</li><li>Relevant certifications (e.g., PMP, NEBOSH, LEED, or industry-specific credentials) are advantageous.</li></ul>Skills &amp; Competencies<ul><li>Leadership and team management skills.</li><li>Technical expertise in facility operations and engineering systems.</li><li>Strong problem-solving and analytical abilities.</li><li>Excellent communication and stakeholder management skills.</li><li>Commitment to safety, compliance, and sustainability.</li></ul>Work Location: In person

Technical Manager

Transpo Group Middle East

Our client is a leading architectural and engineering consultancy in the Middle East, this firm specializes in providing a wide range of services to the construction industry. With a focus on innovative modern design, the firm caters to a diverse client base by offering bespoke solutions tailored to individual needs. Services include architectural design, structural, electrical, and mechanical design, quantity surveying, construction management, tendering &amp; contracts, and site supervision. Supported by a skilled team of senior architects, engineers, designers, and project managers, the firm is led by a management team focused on delivering exceptional service. With a proven record in residential, commercial, hospitality, educational, and sports facility designs, the firm is known for offering value engineering and technical support to developers and the construction industry.​​​​​Role Overview:We are seeking an experienced Technical Manager who will be responsible for overseeing the technical design, coordination, and delivery of building projects, ensuring compliance with project requirements, local regulations, and international standards.Key Responsibilities:<ul><li>Lead and oversee architectural design coordination across all project stages (concept to construction).</li><li>Ensure technical compliance with local regulations, codes, and client requirements.</li><li>Manage and coordinate multi-disciplinary teams (Architecture, Structure, MEP).</li><li>Review and approve design deliverables, drawings, and specifications.</li><li>Support project delivery through technical problem-solving and design optimization.</li><li>Liaise with clients, authorities, and stakeholders to ensure smooth approvals and execution.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree in Architecture (Master&rsquo;s preferred).</li><li>Minimum 15 years&rsquo; experience in building projects (residential, commercial, or mixed-use).</li><li>Proven experience in architectural consultancy / design environments.</li><li>Strong knowledge of UAE building codes and authority requirements (Abu Dhabi experience preferred).</li><li>Demonstrated ability to manage design teams and technical coordination.</li><li>Strong communication and stakeholder management skills.</li></ul>Pay: AED35,000.00 per monthApplication Question(s):<ul><li>Did you include the projects you worked on in your CV?</li><li>Did you include your latest CV in your application?</li><li>Have you worked on any Aldar projects?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>building projects - residential, commercial, mixed us: 10 years (Required)</li><li>architectural design coordination: 10 years (Required)</li></ul>Work Location: In person

Ocean Spray Cranberries

<div>
 Ocean Spray is hiring for a(n) Plant Engineering Manager! We&rsquo;re a team of farmers, thinkers, creators, and doers. Whatever your title, whatever your role &mdash; it always comes back to this: we&rsquo;re a farmer-owned co-op where everyone rolls up their sleeves to get the job done. Three maverick farmers started it all &mdash; and we&rsquo;ve been making our own way ever since.
 
 
 The Plant Engineering Manager is responsible for all aspects of engineering and technical services for the plant, including controls and systems integration, facilities and infrastructure, project management, and where applicable, WWT and maintenance (location dependent). The incumbent leads and manages long-term technical capability in new and existing technology and technical systems as well as managing organizational capability to sustain technical competence. The incumbent provides leadership and technical expertise across the capital project process from research and development activities through selection, purchase and installation of new equipment. The Plant Engineering Manager is a key member of the plant Senior Leadership Team as well as the Ocean Spray Engineering community. The incumbent supports and promotes safety, quality and food safety, regulatory compliance and effective team development through performance management processes.
 
 
 
 A Day in the Life...
 
 
 
 <ul>
 <li>
 Lead and manage the design, development, and the implementation of technical systems improvements that support manufacturing reliability, process capability and cost objectives. Direct engineering/technical services, process control, capital planning, and support systems assuring that the necessary resources are committed to meet the business needs.
 </li>
 <li>
 Responsible for continuous improvement initiatives related to engineering to generate improvement plans that feature both short and long-term improvements, with and without capital investment.
 </li>
 <li>
 Support sustainability through optimized energy management and packaging reduction initiatives.
 </li>
 <li>
 Responsible for financial management of projects.
 </li>
 <li>
 Develop and sustain capability to rapidly ramp-up new products, packages, and processes to insure competitiveness in the marketplace.
 </li>
 <li>
 Drive key initiatives throughout the facility in the areas of fixed asset management, plant layout &amp; flow manufacturing, line constraint optimization, FDA/GMP/AIB/SQF compliance, safety, and automation.
 </li>
 <li>
 Engage in the typical responsibilities of a manager requiring budgeting, planning, evaluating, organizing, integrating, and delegating for both Controls &amp; Automation and Maintenance. Serve as a Change Agent responsible for elevating staff member&rsquo;s capabilities for the benefit of the organization.
 </li>
 <li>
 Serve as key member of the plant leadership team in developing the plant&rsquo;s strategic direction, establishing priorities, and allocating resources.
 </li>
 <li>
 Work effectively with plant functional managers to develop and maintain a positive employee relations environment.
 </li>
 <li>
 Provides management of employees, directly and/or indirectly, to ensure effective selection, retention, development, disciplinary action, and performance management. If a collective bargaining agreement exists, may participate in negotiations, grievances or other contract related activities and discussions.
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Operations, Business or applicable field required. Master&rsquo;s degree a plus
 </li>
 <li>
 7-10 years of progressive experience in manufacturing engineering, with at least 3 years in a management role
 </li>
 <li>
 Extensive knowledge of operations from a technical perspective
 </li>
 <li>
 High level management and business skills, extensive financial knowledge base as well as understanding of employment policies/procedures
 </li>
 <li>
 Organizational, interpersonal, communication and conflict resolution skills
 </li>
 <li>
 Able to influence and impact all levels in the Cooperative organization
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor's or University Degree (Required) Master's Degree (Preferred)
 
 
 
 Work Experience
 
 
 
 At least 5 Years of Experience
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Complete insurance package on Day-1 that includes a plethora of health and wellness programs
 </li>
 <li>
 </li>
 <ul>
 <li>
 Health, Dental, and Vision insurance
 </li>
 <li>
 Health savings account
 </li>
 <li>
 Flexible spending account
 </li>
 <li>
 Life and accident insurance
 </li>
 <li>
 Employee assistance program
 </li>
 <li>
 Telehealth services
 </li>
 <li>
 1:1 health coaching
 </li>
 <li>
 Supportive benefits for all the stages of your life
 </li>
 </ul>
 <li>
 401(k) with up to 6% Company matching; additional potential discretionary match at year-end
 </li>
 <li>
 Short-Term Incentive/Performance bonuses
 </li>
 <li>
 Flexible scheduling options
 </li>
 <li>
 Vacation pay, up to three weeks of time (pro-rated for your first year of employment)
 </li>
 <li>
 Holiday pay for 12 holidays
 </li>
 <li>
 Career development and growth opportunities
 </li>
 <li>
 Tuition/Education assistance programs
 </li>
 <li>
 Access to LinkedIn Learning
 </li>
 <li>
 Scholarship programs for children of employees
 </li>
 <li>
 Parental leave
 </li>
 <li>
 Bright Horizons Family Solutions &ndash; Back-up care, tutoring, etc.
 </li>
 <li>
 Adoption assistance
 </li>
 <li>
 Bereavement leave
 </li>
 <li>
 Up to $300 fitness reimbursement
 </li>
 <li>
 Up to $300 massage reimbursement
 </li>
 <li>
 Employee appreciation events
 </li>
 <li>
 Employee discounts
 </li>
 <li>
 Charitable giving
 
 </li>
 </ul>
 
 Who We Are
 
 
 
 You might have our iconic cranberry juice in your fridge or have gotten into heated holiday debate about what&rsquo;s better - canned or fresh cranberry sauce. But did you know that the hardworking people growing the superfruit in our products are 700 family farmers that own our cooperative? They entrust us with what is most precious to them to create new and innovative products that will delight consumers and grow this beloved brand today and into the future.
 
 
 Team Members, Farmers, Consumers And Communities Alike--we Value What Makes Us Unique And Strive To Connect Our Farms To Families For a Better Life By Living Our Values
 
 
 <ul>
 <li>
 Grower Mindset &ndash; We embrace our grower-owners innovative spirit and heritage through confidence, learning and focus on the future.
 </li>
 <li>
 Sustainable Results &ndash; Guided by purpose, we are focused on delivering results for our grower-owners.
 </li>
 <li>
 Integrity Above All &ndash; We are ethical, doing the right thing for our grower-owners, customers, consumers and each other
 </li>
 <li>
 Inclusive Teamwork &ndash; We build diverse and inclusive teams that strengthen our cooperative.
 
 
 </li>
 </ul>
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
 
</div>

Plant Engineering Manager

Qiddiya Investment Company

<div>Qiddiya Investment Company (QIC) is developing one of the region&rsquo;s most extensive and diverse asset portfolios, spanning residential communities, hospitality, retail, entertainment, sports, education, healthcare, and staff accommodation. Within this ecosystem, the Staff Accommodation portfolio plays a critical role in supporting Qiddiya&rsquo;s workforce and includes integrated residential, retail, leisure, and F&amp;B facilities. As the portfolio is expected to expand to approximately 13,000 residential units by 2030, robust and scalable facilities management leadership is crucial to ensure safe, efficient, compliant, and high‑quality living environments.
The Facilities Management (FM) Senior Manager &ndash; Staff Accommodation will serve as the senior FM leader responsible for the end‑to‑end facilities operations, maintenance, technical services, and infrastructure performance across all staff accommodation assets. The role oversees the full FM lifecycle&mdash;pre‑opening readiness, transition to operations, stabilization, and long‑term asset performance&mdash;while ensuring operational efficiency, service reliability, regulatory compliance, risk mitigation, and superior resident experience.
A key immediate priority is to lead the readiness and transition of accommodation assets launching in 2026&ndash;2027, ensuring FM systems, contracts, staffing, preventive maintenance programs, HSE frameworks, lifecycle plans, and digital platforms are fully operational prior to go‑live. This includes establishing FM operating models, asset registers, statutory compliance frameworks, vendor governance structures, CMMS/CAFM deployment, and emergency response protocols.
Once the assets are operational, the FM Senior Manager will drive operational stability, cost efficiency, technical excellence, sustainability, and asset longevity. The role ensures all facilities&mdash;including MEP systems, utilities, civil works, soft services, security, waste management, landscaping, and hygiene programs&mdash;are maintained to QIC and regulatory standards. It also partners with Property Management, Community Management, and Catering leadership to ensure seamless service delivery and an exceptional resident environment that reflects the needs of a multicultural workforce.
As the portfolio grows, the FM Senior Manager will shape a scalable FM strategy that enhances operational efficiency, lifecycle planning, digital enablement, energy optimization, and long‑term asset value. The role requires strong leadership in contractor oversight, risk management, regulatory compliance, crisis preparedness, and continuous improvement across a multi‑site, high‑density residential environment.
Applications closing on the 3rd of May 2026.
Key Responsibilities:
1) FM Strategy, Operating Model &amp; Governance<ul><li>
Define and execute the FM strategy for Staff Accommodation aligned with QIC standards, resident experience expectations, and portfolio scaling plans.</li><li>
Establish the FM operating model, governance cadence, reporting standards, and escalation pathways.</li><li>
Develop and maintain the FM policies, SOPs, and control frameworks covering hard/soft services, HSE, statutory compliance, lifecycle, and emergencies.</li><li>
Build a scalable multi-site FM playbook to standardize service delivery across phases and precincts.</li></ul>
2) Pre-Opening Readiness &amp; Transition (2026&ndash;2027 Priority)<ul><li>
Lead end-to-end readiness planning for all new assets: commissioning support, snagging/defects coordination, mobilization, staffing, vendor onboarding, and go-live readiness.</li><li>
Build and validate the asset register, PPM schedules, O&amp;M documentation completeness, warranty/defects tracking, and handover/takeover protocols.</li><li>
Ensure CAFM/CMMS deployment is completed pre-go-live: workflows, SLAs, asset tagging, PM libraries, inventory, and reporting dashboards.</li><li>
Establish operational command structure for go-live (site operations room, incident management, duty rosters, escalation matrix).</li></ul>
3) Hard FM / Technical Services (MEP, Utilities, Critical Systems)<ul><li>
Ensure high availability and performance of all critical assets and infrastructure:
</li><li><ul><li>HVAC, electrical, plumbing, lifts, fire/life safety systems</li><li>
Water systems, waste systems, generators/UPS (where applicable)</li><li>
BMS/IBMS, access control integrations (as relevant)</li></ul></li><li>
Implement reliability-centered maintenance principles: PPM compliance, condition-based maintenance, root cause analysis, and uptime improvement plans.</li><li>
Define response and restoration protocols for critical failures and major incidents.</li></ul>
4) Soft FM Service Delivery (Resident-Facing Environments)<ul><li>
Oversee soft service scopes (as per contracting model):
</li><li><ul><li>cleaning, waste management, pest control, landscaping, security
</li><li>common area upkeep, accommodation block presentation, hygiene excellence</li></ul></li><li>
Ensure soft services are delivered to resident-friendly, hospitality-grade standards with consistent inspections and service recovery.</li></ul>
5) HSE, Statutory Compliance &amp; Risk Management<ul><li>
Own FM compliance across all staff accommodation assets, including:
</li><li><ul><li>statutory inspections, permits, third-party certifications, and audit readiness</li><li>
fire safety, emergency preparedness, contractor safety compliance</li></ul></li><li>
Implement and enforce strong HSE governance, toolbox talks, permits-to-work, and safe systems of work.</li><li>
Maintain an integrated risk register (technical, operational, safety, compliance), with mitigations and assurance checks.</li></ul>
6) Lifecycle Planning, Asset Stewardship &amp; Capital Works Interface<ul><li>
Develop lifecycle strategies (5/10-year), replacement planning, and major maintenance forecasts to protect long-term asset condition and value.</li><li>
Coordinate with Asset Management and Development on:
</li><li><ul><li>defects liability, warranty claims, and latent defect tracking</li><li>
handover requirements, commissioning gaps, and long-term maintainability enhancements</li></ul></li><li>
Lead FM input into capex prioritization and execution readiness (scope definition, sequencing, risk controls).</li></ul>
7) Cost Management, Budgets &amp; Efficiency<ul><li>
Own FM budgets and cost drivers: utilities, maintenance, contracts, consumables, spare parts, tools, and specialist services.</li><li>
Deliver cost optimization initiatives without compromising safety or quality (energy efficiency, maintenance efficiency, demand planning, supply chain savings).</li><li>
Validate commercial implications of operating changes and ensure disciplined cost governance.</li></ul>
8) Digital Enablement &amp; Performance Reporting<ul><li>
Drive digital FM maturity: CAFM/CMMS adoption, asset data integrity, mobile workforce enablement, and dashboard reporting.</li><li>
Implement performance analytics for trend-based improvement: repeat failures, response-time breaches, service quality, and cost-to-serve.</li><li>
Ensure integration readiness with enterprise systems (ERP interfaces for POs/PRs, reporting automation).</li></ul>
9) Stakeholder &amp; Resident Experience Interface<ul><li>
Partner with Property Management, Community Management, Catering, Security, and IT to deliver a cohesive resident experience.</li><li>
Ensure resident communication protocols for planned shutdowns, service interruptions, and issue resolution are clear and timely.</li><li>
Support community expectations in a multicultural environment (service sensitivity, cleanliness expectations, shared-space standards).</li></ul>
10) People Leadership &amp; Capability Building<ul><li>
Lead and develop a high-performing FM leadership team (typically site managers, engineering leads, compliance/HSE, helpdesk/CAFM).</li><li>
Establish training, competency frameworks, succession planning, and performance management for FM teams and vendors.</li><li>
Build a culture of accountability, service excellence, and continuous improvement.</li></ul>
11) Vendor Management &amp; Commercial Governance (Critical for this Role)<ul><li>
Validate resourcing plans, key personnel quality, subcontractor mapping, and supply chain resilience.</li><li>
Run structured vendor governance: weekly operational reviews, monthly performance reviews, and quarterly strategic reviews.</li><li>
Conduct audits and inspections (technical, HSE, hygiene, documentation integrity) with corrective action closure tracking.</li><li>
Commercial Controls - Review and approve variations, claims, and commercial change requests with evidence-based justification.
</li><li>Ensure accurate measurement of service delivery for payment certification
</li><li>Drive vendor productivity and cost efficiency while protecting service outcomes.</li></ul> 
 
 
Requirements</div>

Facilities Management Senior Manager - 004 - CDU12

Exeed Saudi

<div>
 
 
 More about the role:
 
 
 
 
 
 
 At Al Ghurair, we remain dedicated to driving innovation and shaping the future. As we continue to look for the best and brightest talent to scale our growth, we currently have an amazing opportunity for a
 
 Technical Manager
 
 for AG Motors in KSA. We seek individuals who are not only experts in their field but also possess a proactive mindset, exceptional collaboration skills, and a passion for fostering a positive work culture.
 
 
 
 
 
 
 What you&rsquo;ll do?
 
 
 
 
 
 <ul>
 <li>
 
 Set Up &amp; Scale Operations:
 
 Plan, organize, and manage the end-to-end setup of workshop operations across AG Motors&rsquo; service center network in KSA, including procurement of all required tools, equipment, and safety gear.
 </li>
 <li>
 
 Technical Training &amp; Competency:
 
 Conduct periodic competency evaluations and skills assessments for technicians; deliver theoretical and practical training (classroom &amp; on-job) to achieve "Fix First Time (FFT)" objectives for all AG Motors vehicles.
 </li>
 <li>
 
 Principal Liaison &amp; Compliance:
 
 Maintain continuous communication with automotive principals/manufacturers to implement global standards, procedures, and technical reporting protocols; ensure 100% adherence to 5S and HSE standards across all KSA branches.
 </li>
 <li>
 
 Budgeting &amp; Resource Management:
 
 Support the business in preparing annual budgets for tools, equipment, and training; monitor labor utilization and efficiency across branches; identify and source multi-brand tools from global markets.
 </li>
 <li>
 
 Technical Reporting &amp; Problem Resolution:
 
 Raise detailed technical reports to manufacturers, perform in-depth analysis of technical issues, handle principal queries, and coordinate parts shipment for material analysis to resolve recurring problems.
 </li>
 </ul>
 
 
 
 
 
 Who you are?
 
 
 
 
 
 <ul>
 <li>
 
 Experienced Technical Leader:
 
 You have 8&ndash;10 years of experience in a similar Technical Manager role within a reputable automotive dealership, with deep expertise in repair methods for both GCC and non-GCC models.
 </li>
 <li>
 
 Qualified Engineer:
 
 You hold a degree or diploma in Automobile or Electrical Engineering, and you stay current with the latest automotive technologies across all major brands.
 </li>
 <li>
 
 Skilled Talent Developer:
 
 You know how to recruit, orient, and upskill technicians&mdash;from basic hand-tool safety to advanced diagnostics&mdash;ensuring new hires become productive quickly.
 </li>
 <li>
 
 Process &amp; Safety Driver:
 
 You are meticulous about HSE and 5S compliance, and you use technical briefings and training sessions to improve both staff motivation and customer satisfaction.
 </li>
 <li>
 
 GCC-Ready Communicator:
 
 You have strong presentation and reporting skills, can liaise confidently with principals and global vendors. GCC / KSA experience is a strong plus.
 </li>
 </ul>
 
 
 
 
 
 Who are we?
 
 
 
 
 
 
 Al Ghurair is a leading diversified family business group in the Middle East, founded in 1960 with operations spanning six key industry sectors: Foods and Resources, Properties, Construction and Services, Energy, Mobility, and Ventures. Headquartered in Deira, we are proud to employ approximately 28,000 people across more than 50 countries worldwide.
 
 
 
 
 
 We are looking for passionate and talented individuals to join us in our journey. At Al Ghurair, you have the opportunity to contribute to a legacy of excellence and be part of a team that is shaping the future of the UAE and beyond.
 
 
 
 
 
 Discover more about us at: www.al-ghurair.com
 
 
 
 
 
 
 Why join us?
 
 
 
 
 
 
 We&rsquo;re a vibrant community where individuals thrive and careers flourish. Our diverse community embodies this spirit, fostering a sense of belonging and connection. Here, respect, support, and open communication form the very fabric of our work environment, to fulfil our core Purpose of &lsquo;Enhancing Life&rsquo;. When you work with us, you become part of our shared purpose, collaborating with colleagues who share your passion and commitment to success.
 
 
 
</div>

DeltaTRAK

About DeltaTrakDeltaTrak is a global innovator in cold chain management solutions, delivering real-time monitoring, cloud applications, and advanced analytics for temperature-sensitive supply chains. Our solutions help customers maintain product integrity, meet regulatory requirements, and operate reliable global logistics networks.Position OverviewDeltaTrak is seeking a Cloud Service Technical Support Manager to lead its Technical supportteam to manage cloud data services, customer onboarding, enablement, training, reporting, integrations, and advanced diagnostics. The Technical Support team also provides first-line customer support, device troubleshooting, and quality-compliant issue resolution.Cloud Service Technical Support Manager will work closely together with the operations, quality and engineering escalation teams, to deliver a seamless end-to-end customer experience across DeltaTrak&rsquo;s cloud platform and connected devices.Key ResponsibilitiesLeadership &amp; Service Ownership<ul><li>Lead and develop Cloud Services (including Managed Services) and Customer Technical Support teams.</li><li>Define clear roles, responsibilities, escalation paths, and performance expectations for the organization.</li><li>Serve as the primary escalation point for customer issues related to cloud services, managed services, integrations, and connectivity.</li><li>Ensure consistent, professional customer communication during incidents, escalations, and resolution.</li></ul>Cloud Services &amp; Managed Services<ul><li>Own operational responsibility for DeltaTrak&rsquo;s cloud platform, including availability, configuration, monitoring, and managed service delivery.</li><li>Lead customer onboarding, including platform setup, configuration validation, and readiness for production use.</li><li>Provide customer training and enablement on platform features, dashboards, alerts, and reporting.</li><li>Perform advanced diagnostics by reviewing logs, metrics, and system data, including running queries on internal databases to identify issues and solutions.</li></ul>Customer Technical Support<ul><li>Oversee first-line customer support for cloud applications and connected devices.</li><li>Ensure timely handling of inbound calls and emails and effective troubleshooting support.</li><li>Ensure proper escalation of complex platform, data, or integration issues to engineering.</li><li>Maintain full compliance with DeltaTrak&rsquo;s Quality Management System, including ISO 9001 and applicable GMP requirements.</li></ul>SIM Management &amp; Customer Reporting<ul><li>Oversee SIM management across customer deployments, including:</li><li>Monitoring SIM status, health, and activity</li><li>Tracking and reporting SIM usage and billing details</li><li>Identifying anomalies or cost-optimization opportunities</li><li>Ensure reliable delivery of customer reporting, including:</li><li>Monitoring automated reports for accuracy and timeliness</li><li>Producing manual or customized reports for key customers</li><li>Providing reporting support for reviews, audits, and business discussions</li></ul>Cross‑Functional Collaboration<ul><li>Partner with Engineering, QA, Product, Sales, Marketing, and Field Operations.</li><li>Communicate customer insights and field issues to influence product improvements.</li><li>Support product releases, customer readiness, and go-to-market activities.</li></ul>Operational Excellence<ul><li>Own service tooling, ticketing systems, dashboards, KPIs, and reporting.</li><li>Maintain accurate service documentation, SOPs, and escalation workflows.</li><li>Drive continuous improvement across service quality, efficiency, and customer experience.</li></ul>Success Metrics<ul><li>High customer satisfaction (CSAT/NPS) and reduced escalations</li><li>SLA compliance and improved mean time to resolution</li><li>Successful customer onboarding and increased platform adoption</li><li>Reduction in recurring platform, SIM, and device-related issues</li><li>Accurate SIM usage and billing visibility with fewer discrepancies</li><li>On-time, accurate delivery of customer reports</li><li>Strong audit outcomes for ISO/GMP compliance</li><li>Healthy team engagement, retention, and performance</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent practical experience.</li><li>7&ndash;12 years in cloud services, SaaS operations, managed services, or technical support.</li><li>3&ndash;7 years leading technical or customer-facing teams.</li><li>Have user experience is using CRM system like SalesForce</li><li>Strong understanding of cloud platforms, APIs, SaaS applications, and incident management.</li><li>Ability to analyze system data and query databases to support troubleshooting.</li><li>Experience with service management tools (Zendesk, Jira Service Management, ServiceNow, etc.).</li><li>Experience operating in regulated or quality-controlled environments preferred.</li></ul>Pay: $85,000.00 - $95,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Cloud Service Technical Support Manager

Search 10000+ Technical services manager jobs near you this May. New roles added regularly across leading industries. Apply today.

10000 technical services manager jobs Near Me

Technical Services Program Manager, Electrical

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Technical Manager

Plant Engineering Manager

Facilities Management Senior Manager - 004 - CDU12

Technical Manager

Cloud Service Technical Support Manager