technical services specialist

Trinity Health-ND

<div>Position Summary:
The Technician Specialist supports Trinity Health&rsquo;s information systems by delivering hands-on technical assistance and maintaining reliable hardware and software functionality across the organization. This role works directly with end users to troubleshoot issues, implement effective solutions, and support system upgrades and special projects that enhance daily operations. As part of a collaborative IT support environment, the Technician Specialist helps ensure data protection, asset management, and adherence to organizational technology standards. Through responsive customer service, clear communication, and effective problem-solving, this position contributes to secure, dependable technology services that support departments and care delivery throughout Trinity Health.
Key Responsibilities:<ul><li>
Provide technical support for end users by diagnosing, troubleshooting, and resolving software, hardware, and network-related issues in a timely and customer-focused manner.</li><li>
Install, configure, and maintain computers, peripherals, and approved software applications in alignment with organizational standards.</li><li>
Assist with data protection, asset tracking, and system security processes to ensure compliance with established IT policies and procedures.</li><li>
Participate in system upgrades, deployments, and special technology projects, contributing technical expertise and documenting relevant changes.</li><li>
Collaborate with IT team members and departmental stakeholders to identify recurring issues, recommend improvements, and enhance overall system performance.</li><li>
Maintain accurate service records, track support requests, and communicate updates with clarity to users and team members.</li></ul>
Licenses and Certifications Required:<ul><li>
None</li></ul>
Educational Requirements:<ul><li>
Bachelor&rsquo;s Degree in Computer Science, MIS, or Associate's Degree in Systems Technology or equivalent work experience.</li></ul>
Experience Requirements:<ul><li>
3+ years of support of systems in troubleshooting, design, and installation of IT related systems.</li></ul>
Special Skills or Training Requirements:<ul><li>
Excellent written and oral communication skills, comfortable presenting ideas and concepts.</li><li>
The ability to exhibit a high degree of patience for inexperienced computer/technology users is required.</li><li>
Strong interpersonal, written, and verbal communication skills.</li><li>
Ability to provide a high level of customer service.</li><li>
Must be detail oriented and able to multitask.</li><li>
Must be self motivated and driven.</li><li>
Ability to problem solve and learn quickly.</li><li>
Demonstrate professionalism in communication and the office environment.</li><li>
Must be coachable and easily receive feedback.</li><li>
Must have a positive attitude.</li><li>
Ability to manage time and multiple tasks/priorities.</li></ul>
Physical Requirements:
The Technician Specialist is regularly required to sit or stand while performing computer-based work and to move between workstations, offices, and technical areas. The role may involve lifting, carrying, or positioning equipment such as computers, monitors, and peripherals, typically up to moderate weight levels. Adequate vision, hearing, hand-eye coordination, and fine motor skills are needed to work with electronic components, troubleshoot devices, and communicate effectively with end users.
Environmental Requirements:
Work is primarily performed in an office and technical support environment with frequent interaction in clinical and administrative settings. The role may involve exposure to noise from equipment, variations in temperature when working in server or equipment rooms, and occasional travel between sites. Adherence to organizational safety practices, secure handling of technology assets, and protection of confidential information is essential. The position may require adjusting to varying workloads, urgent support requests, and system-related deadlines.</div>

Technician Specialist

Quantum Health

<div><div>Who we are</div><div>
Founded in 1999 and headquartered in Central Ohio, we&rsquo;re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we&rsquo;re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost &ndash; that&rsquo;s why we call ourselves Healthcare Warriors&reg;.</div><div>
We&rsquo;re committed to building diverse and inclusive teams &ndash; more than 2,000 of us and counting &ndash; so if you&rsquo;re excited about this position, we encourage you to apply &ndash; even if your experience doesn&rsquo;t match every requirement.
</div><div>About the role</div><div>
The IT Services Specialist II will work independently with general supervision to provide in-depth customer service, end-user desktop support and technical guidance for internal employees and some support for external users of customer/client facing Web sites and services. This Specialist will interact and collaborate with IT Operations, IT Engineering, and business users regularly to help resolve or escalate issues.</div><div>
Location: This position is located at our Dublin, OH campus.
</div><div>What you&rsquo;ll do (Essential Responsibilities)</div><ul><li>
General troubleshooting and support of company computers, peripherals, and phones by answering users&rsquo; questions and resolving issues via telephone, remote sessions or in-person visits.</li><li>
Ticket creation and complex problem resolution based on monitoring ticketing system and answering support calls. Tracking and documenting ticket progress and resolution within ticket tracking system.</li><li>
Troubleshooting and maintaining hardware and software required for day-to-day operations.</li><li>
Provide IT support for projects.</li><li>
Replacing and testing hardware and software at user&rsquo;s desk in office.</li><li>
Systems administration including user account creation and maintenance for all end-user services, internal and external.</li><li>
Contribute to team&rsquo;s technical knowledge base; creating new and maintaining existing documentation.</li><li>
User administration in various telecommunication systems for daily operations of business.</li><li>
All other duties as assigned.</li></ul><div>
What you&rsquo;ll bring (Qualifications)</div><ul><li>
Education: Bachelor&rsquo;s degree in computer science or related field preferred, or equivalent work experience.</li><li>
Certifications: CompTIA A+, CompTIA N+, Cisco, MCP, MCSE or equivalent.</li><li>
Computer skills: Systems analysis; Microsoft Office applications, Office 365, Windows 11 OS, iOS and Android OS.</li><li>
2 or more years&rsquo; experience working with PC hardware and software for installation and advanced support.</li><li>
1 or more years&rsquo; experience demonstrating strong customer service and organizational skills.</li><li>
Demonstrated ability to interact in a positive, respectful manner, Living Quantum Health&rsquo;s Core Values.</li><li>
Ability to work independently and self-direct with limited need for day-to-day supervision.</li><li>
Ability to effectively organize, prioritize tasks; multi-task and manage time.
</li><li>Ability to lift 50 pounds.</li><li>
A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health&rsquo;s policies, values and ethics, and to protecting the sensitive data entrusted to us.
</li></ul><div>-</div>
#LI-AK1 #LI-Onsite</div>

IT Services Specialist II, Service Desk

Abbott

<div>Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people&rsquo;s health. We&rsquo;re always looking towards the future, anticipating changes in medical science and technology.
Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You&rsquo;ll also have access to:<ul><li>
Career development with an international company where you can grow the career you dream of.</li><li>
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.</li><li>
An excellent retirement savings plan with high employer contribution</li><li>
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor&rsquo;s degree.</li><li>
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.</li><li>
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.</li></ul>
The Opportunity
<ul><li>This is a remote position</li><li>
Easy access to major metropolitan airport</li><li>
Must be able to travel up towards to 100%</li><li>
Qualified candidates preferred to live in the Eastern or Central part of the US.</li><li>
Must have a Valid Driver&rsquo;s License.</li></ul>
What You&rsquo;ll Work On<ul><li>
The Automation Technical Specialist (ATS) primary job function is to serve as the subject matter expert and provide automation hardware solution implementation services located in large core clinical laboratories.</li><li>
Implementation consists of leading a localized team of service specialists to provide on-site services to receive and accept the product shipment, transport to the laboratory location, assemble and test the automation solution prior to turning over the solution for the informatics implementation.</li><li>
Utilize and develop consulting strategies and tools that will increase the automation solution strategies for long term customer partnership commitments.</li><li>
This individual will apply their advanced technical automation, service, and analyzer knowledge to facilitate efficient and customer centric implementation services within the clinical core lab environment.</li><li>
This individual will be the liaison between the customer, local field service, and ADD project manager during the implementation phase and will provide supplemental automation product training to the local field service team during the hardware implementation.</li><li>
Must be able to multi-task and coordinate with a complex network of departments throughout all levels of an organization such as sales representatives, lab managers, project managers, construction contractors, facilities directors, internal and external vendors and contractors, and senior level management as needed.</li><li>
Responsible for implementing and maintain the effectiveness of the quality system.</li><li>
Adheres to and promotes the Abbott Code of Business Conduct.</li><li>
This position will provide subject matter expert level support to the local field service teams post implementation for any support escalations.</li><li>
The Automation Technical Specialist will also be the subject matter expert for all new automation hardware product launches and/or instrument additions into existing automation sites and will train the local field service teams as needed for those new features.</li><li>
Maintain fiscal responsibility and complete each year under expense plan with primary goal of exceeding each year&rsquo;s work plan.</li></ul>
Required Qualifications<ul><li>
Bachelor&rsquo;s degree required with preferred areas in technical systems or related field.</li><li>
Candidates must demonstrate strong knowledge of general automation systems, instruments, or product field service experience, and have demonstrated successful customer service performance.
</li><li>Knowledge of regulations and standards affecting IVDs and Biologics.</li><li>
Minimum of 2-5 years of formal instrument and/or automation field service experience is required.</li></ul>
Preferred Qualifications<ul><li>
Familiarity with laboratory workflow and operations preferred.</li><li>
Experience with ADD's instrument systems is a strong plus.</li><li>
Excellent communication, organization, project management, consulting knowledge, and attention to detail required.</li></ul>
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. 
The base pay for this position is $78,000.00 &ndash; $156,000.00. In specific locations, the pay range may vary from the range posted.</div>

Automation Technical Specialist

FedEx Supply Chain

<div><h2 class="jobSectionHeader">Senior Technical Specialist</h2>

The Senior Technical Specialist is responsible for performing tasks involved in providing support to business critical production environments utilizing best of breed Warehouse Management Systems along with interface systems exchanging high volume transactions between internal and external applications.

Primary Responsibilities 
 
Must be able to display ability to logically work through problems to create solutions so business operations contractual service level agreements are maintained. 
Analyzing and reengineering repetitive failed processes to drive out risk. 
Work closely with development team to design, configure, and test application modifications. 
Maintain understanding of interface specifications and configuration options. 
Conducting business process simulations and user acceptance tests. 
Identify training issues with end users and customers. 
Work with Implementation and program management teams to transition new customer and development projects into normal day to day activities. 
Monitoring and troubleshooting applications and interfaces for failures or performance issues. 
Performs root cause analysis and creates fix or corrective action plan to drive out defects. 
Completes special data requests while insuring data integrity and accuracy. 
Establish and maintain strong working relationships with co-workers, the business community, external customers, consultants, contractors, and vendors. 
Stay up-to-date on current and future warehouse execution technologies, capabilities and trends. 
Develop and maintain broad awareness of the hardware, software, and networking components of company Strategic System Architecture. 
Follow change control methodology in day-to-day activities. 
Work to establish, maintain, and update strategy (methodology, processes, standards, tools, services) used in implementing supply chain systems.

Expertise in CMMC and NIST compliance implementation.

Expertise in ongoing maintenance of CMMC and NIST compliance.

Expertise in CMMC and NIST audit readiness and support.

Experience liaising with internal and external customers to evaluate CMMC compliance. impacts related to business requests and generating required artifacts in alignment with FedEx Supply Chain processes. 
Education/Experience 
 
Bachelor's Degree in related field preferred and 6 years of relevant experience. 
Experience in supply chain warehouse execution systems with high volume transaction interfaces strongly preferred. 
Strong business knowledge and understanding in at least one of the following areas: Warehouse Management, Labor Management, Transportation Management. 
Knowledge and experience in a SEI/CMM environment preferred. 
Knowledge of enterprise hardware platforms such as UNIX and/or Linux servers and Oracle databases preferred. 
JDA (Red Prairie) Warehouse Management System strongly preferred, knowledge of similar industry applications such as EXE, Manhattan, Catalyst a plus. 
Strong proficiency in Oracle SQL for application development a must. 
Knowledge of Visual Basic, PL|SQL, C, C++, C#, UNIX and Perl scripting, PHP and any combination a strong plus. 
Knowledge of middleware applications such WebSphere MQSeries, TIBCO, client server applications, versioning software such as CVS, TOAD and other tools a strong plus.
<ul>
<li><h2 class="jobSectionHeader">Requirements, Perks, and Benefits (US - Exempt)</h2>
<h3 class="jobSectionHeader">Physical &amp; Cognitive Requirements (With or Without Accommodation)</h3>
<ul><li>Ability to follow policies and procedures.</li>
<li>Ability to read, write, and interpret information.</li>
<li>Ability to add, subtract, multiply, and divide.</li>
<li>Ability to use hands to finger, handle, or feel.</li>
<li>Ability to sit, walk, or stand for the duration of the shift.</li>
<li>Must possess visual acuity to perform essential job functions.</li>
<li>Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.</li>
<li>Ability to lift/carry items up to 50 pounds.</li>
</ul><h3 class="jobSectionHeader">Equal Opportunity Employer</h3>

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.
<ul>
<li>Know Your Rights</li>
<li>Pay Transparency</li>
<li>Family and Medical Leave Act (FMLA)</li>
<li>Employee Polygraph Protection Act</li>
</ul><h3 class="jobSectionHeader">E-Verify Program Participant</h3>

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:
<ul>
<li>E-Verify Notice (bilingual)</li>
<li>Right to Work Notice (English) / Spanish</li>
</ul>
FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.
<h3 class="jobSectionHeader">
Perks and Benefits at FedEx Supply Chain (FSC)</h3>
<ul><li>Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.</li>
<li>401(k) plan with company match after 1 year</li>
<li>Tuition reimbursement program</li>
<li>Holiday pay and accrued paid time off programs offering both Vacation and PTO</li>
<li>Medical, dental, vision, and voluntary benefits available on day one</li>
<li>Basic life insurance</li>
<li>Basic AD&amp;D coverage</li>
<li>Supplemental Life and Supplemental AD&amp;D</li>
<li>Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service</li>
<li>Paid parental leave for both moms and dads</li>
<li>Paid bereavement and jury duty</li>
</ul>
Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.
<h3 class="jobSectionHeader">
Job Disclaimer (US)</h3>

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.</li></ul></div>

Technical Specialist Sr

METABOLIC

<div>About Metabolic
Metabolic is a specialist metabolic medicine clinic operating across multiple branches in Dubai, with a London location recently launched and further expansion underway. We run a hybrid model of in-clinic care and digital patient experience, with clinical pillars covering weight management, diabetes and pre-diabetes, cardiovascular risk, and hormonal and thyroid health.
The technology that runs the clinic sits at the centre of how we deliver care. Our EMR, patient-facing apps, clinical hardware integrations, CRM, and cloud infrastructure are not back-office concerns. They are part of the product. This role exists because we need someone who treats them the same way. 
The Role
We are looking for a Technology Operations Specialist to join the team full-time in Dubai. You will report directly to the Head of Product and Technology and take ownership of the systems, integrations, and infrastructure that keep the clinic running day to day.
This covers a broad surface area: cloud infrastructure on AWS, our EMR and staff portal, third-party application support, database management, and hands-on IT work including API integrations with clinical hardware such as our body composition machines. As Metabolic opens a third Dubai branch later this year and continues expanding, you will be a core part of making each launch operationally ready from a technology standpoint.
The UK branch is also in scope. You will support it remotely and be expected to travel when required.
This is a mid-level role. You should have three to four years of solid experience and be able to work independently from day one without needing close supervision on technical tasks. 
What You Will Own
Cloud Infrastructure
AWS is our primary cloud environment. You will manage and maintain our cloud setup, monitor performance and costs, handle access controls, and support the infrastructure decisions made by the product and technology team. Experience with GCP is a bonus but AWS is where the work is. 
EMR and Staff Portal
Our clinical system is the operational heartbeat of the clinic. You will manage user provisioning, troubleshoot issues, support staff when things go wrong, liaise with vendors, and help the team get the most out of the tools we have. As we onboard new branches, you will handle setup and configuration on each. 
Third-Party Application Support
We run a stack of integrated tools including our CRM, messaging platforms, telephony, and communication tools. You will own the operational health of these integrations, flag breakages before they escalate, and work with external vendors when issues need escalation. Familiarity with tools like Zoho, and Ziwo is useful. Knowing how to debug an integration that stops working at 8am on a clinic morning is essential. 
API and Hardware Integrations
This is one of the more hands-on parts of the role. We use clinical hardware including body composition and BMI machines that need to communicate with our systems via API. You will lead the integration work, test endpoints using tools like Postman, and ensure data flows correctly from the device to our backend. You are comfortable reading API documentation, writing or reviewing basic code, and working through integration issues methodically. 
Databases
Our systems run across MSSQL, PostgreSQL, and MongoDB. You are not expected to be a dedicated database administrator, but you need to be comfortable querying, troubleshooting, and maintaining these databases at an operational level. Running a query to investigate a data issue or checking table structure during an integration build should not require a handover. 
IT Support and Branch Readiness
When a new branch opens, the hardware needs to be set up, the software needs to be configured, and the staff need to be able to use their tools on day one. You will own the IT readiness for new branch launches and provide ongoing support across our Dubai locations. For the UK branch, this work happens remotely with periodic on-site visits. 
Requirements 
What We Are Looking For
Experience
&ndash; 3 to 4 years in a technology operations, systems engineering, or similar role
&ndash; Hands-on experience with AWS services &mdash; EC2, S3, RDS, IAM, VPC, and ideally a broader range
&ndash; Working knowledge of MSSQL, PostgreSQL, and MongoDB at an operational level
&ndash; Experience supporting or administering SaaS platforms and third-party integrations
&ndash; API integration work using tools like Postman &mdash; reading documentation, testing endpoints, debugging responses
&ndash; Familiarity with version control using GitHub and ticket management in Jira
&ndash; Experience with Google Firebase is an advantage 
Technical Skills
&ndash; Comfortable working across Windows and Linux environments
&ndash; Able to write and run basic scripts for automation or troubleshooting &mdash; Python, Bash, or similar
&ndash; Enough development context to work effectively alongside engineers and understand the implications of infrastructure decisions on the product
&ndash; Solid networking fundamentals &mdash; DNS, firewalls, VPNs, access control
&ndash; Experience with monitoring and alerting tools for cloud environments 
Practical Requirements
&ndash; Fluent in English, written and spoken, to a professional standard
&ndash; Based in Dubai and able to commute between our branches as required
&ndash; Available for occasional travel to the UK for on-site support when needed
&ndash; Holds a valid UAE residency visa or is eligible for sponsorship 
Ways of Working
&ndash; You are organised and follow through. If you say you will look into something, you look into it and report back.
&ndash; You communicate clearly with non-technical colleagues, including clinical staff who do not want a technical explanation, they want to know if the problem is fixed
&ndash; You are calm when things break. Things will break. How you respond matters more than the fact that it happened.
&ndash; You document what you do so that the next person does not have to reverse-engineer it 
Strong Plus
&ndash; Experience working in a healthcare, clinical, or regulated industry environment
&ndash; Familiarity with EMR or patient management systems &mdash; even basic exposure
&ndash; Experience supporting multi-site or multi-country technology operations
&ndash; Exposure to Flutter mobile applications or similar cross-platform frameworks from a support and integration standpoint
&ndash; Certifications in AWS (Solutions Architect, SysOps, or Developer associate level) 
What This Role Is Not
This is not a pure IT helpdesk position. You will handle support tasks, but that is a fraction of the job. Equally, it is not a software engineering role. You will work closely with engineers but you are not expected to own production code.
What it is: a broad, operationally critical role where you hold a lot of the systems knowledge that keeps the clinic running. If that kind of ownership appeals to you, read on. 
What to Include in Your Application
Send your CV along with a short note covering the following: 
&ndash; The AWS services you use most and at what depth
&ndash; A specific integration or systems problem you solved and how you approached it
&ndash; Any experience in a healthcare or clinical environment, even adjacent</div>

Technology Operations Specialist

TEMSA

<div>
 
 
 
 Our Culture
 
 
 
 
 
 
 
 
 TEMSA, one of the world's leading bus and midibus manufacturers, offers st
 
 ate of the art mobi
 
 lity solutions with it more than 50 years of experience. TEMSA is present in close to 70 markets worldwide with a significant market share in leading economies such as the USA, UK, France, Germany and Italy. And with a wide product range, TEMSA meets the unique needs of different regions. TEMSA's mission is to evolve to be the human-centered technology company which provides smart and sustainable mobility solutions to the world for more pleasant journeys.. We are proud of bei
 
 ng &lsquo;&rsquo;the first R&amp;D center of Turk
 
 ey&rsquo;&rsquo; and the company that produc
 
 ed &lsquo;&rsquo;the first electric b
 
 u
 
 s&rsquo;&rsquo;.
 
 
 
 
 
 
 
 
 
 
 #TogetherWeareSt
 
 ronger!
 
 
 
 
 
 Passionate about automotive sector,
 
 
 
 
 Curious to learn more and never afraid of failing,
 
 
 
 
 Passionate about taking a step forward every single day,
 
 
 
 
 Trustful and self-motivated with good communication skills,
 
 
 
 
 
 
 
 
 We are wai
 
 ting for you!
 
 
 
 
 
 
 
 
 
 
 
 What is the job
 
 waiting for you?
 
 
 
 
 
 
 
 
 &bull; Provide support to service teams in technical issues.
 
 
 
 
 &bull; Analyze recurring failures and conduct root cause studies.
 
 
 
 
 &bull; Promote technical knowledge sharing and continuous learning.
 
 
 
 
 &bull; Guide, develop, and motivate technical teams.
 
 
 
 
 &bull; Build strong business relationships with authorized services.
 
 
 
 
 &bull; Ensure coordination with regional teams and other departments.
 
 
 
 
 &bull; Deliver fast solutions for critical customer issues.
 
 
 
 
 &bull; Approach customer complaints as opportunities to create satisfaction and loyalty.
 
 
 
 
 &bull; Implement effective, solution-oriented approaches with a &ldquo;fixed right at first time&rdquo; philosophy.
 
 
 
 
 &bull; Monitor and report technical service performance indicators.
 
 
 
 
 &bull; Lead process improvement projects.
 
 
 
 
 &bull; Develop efficiency-enhancing practices.
 
 
 
 
 &bull; Prepare product quality reports on customer complaints and activate the Quality Team promptly.
 
 
 
 
 &bull; Ensure all technical documents are accurate, published, and delivered on time.
 
 
 
 
 &bull; Prepare, monitor, and ensure efficient use of departmental budget.
 
 
 
 
 &bull; Manage cross-functional projects, ensuring timelines and deliverables are met.
 
 
 
 
 &bull; Analyze service performance data to identify trends and drive improvements.
 
 
 
 
 &bull; Ensure compliance with industry standards, safety regulations, and company policies.
 
 
 
 
 &bull; Guide the team through organizational and technological changes effectively.
 
 
 
 
 &bull; Align technical service operations with company strategy and long-term goals.
 
 
 
 
 &bull; Collaborate with international suppliers and OEMs with cultural awareness.
 
 
 
 
 &bull; Stay updated on emerging technologies, service methodologies, and industry innovations.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 What we a
 
 re looking for?
 
 
 
 
 
 
 
 
 &bull; Bachelor&rsquo;s degree in Mechanical or Electrical-Electronics Engineering.
 
 
 
 
 &bull; Minimum 10 years of relevant experience in Aftersales, especially Technical Service.
 
 
 
 
 &bull; Strong vehicle and product knowledge.
 
 
 
 
 &bull; Excellent command of English (verbal and written).
 
 
 
 
 &bull; Proven experience in team management.
 
 
 
 
 &bull; Valid driver&rsquo;s license and ability to travel without restrictions.
 
 
 
 
 &bull; Located in Adana city.
 
 
 
 
 &bull; Leadership and Accountability: Ability to guide teams, set priorities, and take ownership of results.
 
 
 
 
 &bull; Communication and Influence: Clear and effective expression of ideas, strong stakeholder communication, and conflict management skills.
 
 
 
 
 &bull; Problem Solving and Analytical Thinking: Systematic analysis of technical problems, root cause methodology, and data-driven decision-making.
 
 
 
 
 &bull; Proactive Approach: Ability to identify issues early, recognize improvement opportunities, and propose solutions.
 
 
 
 
 &bull; Decision-Making Competence: Skilled in prioritization and timely action-taking.
 
 
 
 
 &bull; Customer-Centric Mindset: Strong focus on satisfaction, empathy, and positive language in customer interactions.
 
 
 
 
 &bull; Strategic Thinking: Capacity to align technical service operations with broader company goals and long-term vision.
 
 
 
 
 
 
 
 
 
 
 
 
 TEMSA offers the followin
 
 g benefits:
 
 
 
 
 
 
 <ul>
 <li>
 
 Private health and life insurance
 
 </li>
 <li>
 
 Private Pension Plan with the Employer Contribution of %3
 
 </li>
 <li>
 
 Academic education encouragement package
 
 </li>
 <li>
 
 English lingual improvement package
 
 </li>
 <li>
 
 Personal (skills and technical) improvement plan
 
 </li>
 <li>
 
 Take time to celebrate your birthday with your besties
 
 </li>
 <li>
 
 T-Buddy mentorship program will enable your seamless adjustment to TEMSA culture during your first week
 
 </li>
 <li>
 
 Rotation opportunity within TEMSA and other Sabanc&inodot; Group companies in agile culture
 
 </li>
 <li>
 
 Wellbeing approach with mobile applications keep your physical, mental and body health
 
 </li>
 <li>
 
 Opportunity to gain experience with the team that produced the first electric bus in Turke
 
 y
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 How Do Our Recruitment Processes Proceed?
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Application
 
 </li>
 <li>
 
 Preliminary assessment
 
 </li>
 <li>
 
 Face-to-face or online interview
 
 </li>
 <li>
 
 English exam and
 
 assessment test
 </li>
 <li>
 
 Offer
 
 </li>
 <li>
 
 
 In special cases, there may be changes in our processes.
 
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Follow us on Instagram and LinkedIn to stay up to date with our career opportunities! #TEMSA
 
 
 
 
 &lsquo;S&uuml;rd&uuml;r&uuml;lebilir b&uuml;y&uuml;me, e&scedil;it imkanlar ve farkl&inodot; bak&inodot;&scedil; a&ccedil;&inodot;lar&inodot;yla m&uuml;mk&uuml;nd&uuml;r. &Idot;nsan Kaynaklar&inodot; politikam&inodot;z kapsam&inodot;nda; &Idot;lanlar&inodot;m&inodot;za ba&scedil;vuru yapan i&ccedil;/d&inodot;&scedil; t&uuml;m adaylar&inodot;m&inodot;za &Idot;nsan Haklar&inodot; Evrensel Beyannamesi ve Uluslararas&inodot; &Ccedil;al&inodot;&scedil;ma &Ouml;rg&uuml;t&uuml; (ILO) standartlar&inodot;na uygun olarak &inodot;rk, din, dil, cinsiyet, renk, ulusal ya da sosyal k&ouml;ken, cinsel y&ouml;nelim, engellilik, siyasi g&ouml;r&uuml;&scedil;, hamilelik ya da medeni durum g&ouml;zetmeksizin f&inodot;rsat e&scedil;itli&gbreve;i sa&gbreve;laman&inodot;n bir ayr&inodot;cal&inodot;k olmad&inodot;&gbreve;&inodot;na inan&inodot;yoruz
 
 .&rsquo;
 
</div>

Technical Services Section Manager

MaxAccelerate

<div>Senior Account Executive &ndash; AI Software Sales, Maximo Talent &amp; Professional ServicesFully RemoteAbout DataMax AI &amp; MaxAccelerate
DataMax AI and MaxAccelerate are part of one of the most exciting and fast-growing technology groups currently operating in the enterprise software, AI, professional services and IBM Maximo market.
MaxAccelerate supports global enterprise clients with IBM Maximo, IBM MAS 8/9, Enterprise Asset Management, EAM, asset management, upgrade, implementation and managed services expertise.
DataMax AI provides advanced AI software, reporting, analytics, automation and data intelligence solutions designed specifically for IBM Maximo, MAS and enterprise asset management environments.
Together, we operate a specialist global Maximo network with access to over 2,000 experienced Maximo consultants, architects, developers, functional specialists, technical specialists, integration experts and MAS professionals.
We are now looking for a commercially driven Senior Account Executive who can combine business development, technical recruitment, client relationship management, professional services sales and AI software sales into one powerful 360-degree role.
This is a dream job for a seasoned IT technical recruiter, 360 recruitment consultant, senior recruitment consultant, technology recruiter or recruitment business developer who wants to pivot into AI software sales, secure a long-term career in enterprise technology, and move beyond traditional recruitment into a higher-value, future-focused sales role.
We are also very open to applications from candidates who already have experience in technology sales, software sales, SaaS sales, IT services sales, professional services sales, enterprise sales or solution sales.
If you are looking for a change, want to stay commercial, and want to use your recruitment, business development or software sales experience to break into AI, enterprise software and professional services sales, this role is built for you.
The Role
This is a joint role across DataMax AI and MaxAccelerate, focused on building relationships with IBM Maximo customers, developing new client opportunities, sourcing and presenting specialist Maximo talent, and learning how to sell AI software, analytics, automation and professional services into enterprise accounts.
You will identify companies using IBM Maximo, IBM MAS, Enterprise Asset Management, EAM and CMMS platforms. You will build relationships with maintenance, asset management, IT, transformation and operations leaders, and introduce them to our specialist Maximo consulting, recruitment, AI software and professional services capability.
You will also help recruit, qualify and manage experienced Maximo consultants globally, matching them to client requirements and helping us grow one of the strongest Maximo talent communities in the market.
This is a true 360 account development role covering:<ul><li>
AI software sales</li><li>
New business development</li><li>
Technical recruitment and candidate resourcing</li><li>
Client account management</li><li>
Maximo consultant network building</li><li>
Talent presentation and profile selling</li><li>
Professional services sales</li><li>
Pipeline generation and deal progression</li><li>
Long-term account growth</li></ul>
Key ResponsibilitiesBusiness Development, AI Software Sales &amp; Professional Services<ul><li>
Identify and target companies using IBM Maximo, IBM MAS, Enterprise Asset Management, EAM, CMMS and asset-intensive software platforms.</li><li>
Build a pipeline of enterprise clients across industries such as facilities management, utilities, transport, rail, aviation, manufacturing, energy, oil &amp; gas, public sector and real estate.</li><li>
Engage with CIOs, IT Directors, Asset Management Directors, Maintenance Directors, Reliability Managers, Operations Leaders and Procurement teams.</li><li>
Introduce MaxAccelerate&rsquo;s Maximo consulting, implementation, upgrade, support and professional services capability.</li><li>
Support the sale of DataMax AI software, AI reporting, analytics, dashboarding and automation solutions to Maximo clients.</li><li>
Learn how to position and sell AI software, SaaS, analytics and managed professional services into enterprise customers.</li><li>
Book discovery calls, qualify opportunities and progress sales conversations.</li><li>
Present specialist Maximo consultants and delivery teams to potential customers.</li><li>
Build long-term client relationships and become a trusted advisor in the Maximo, EAM and AI transformation market.</li></ul>
Technical Recruitment &amp; Resourcing<ul><li>
Source, qualify and build relationships with experienced Maximo consultants, Maximo developers, Maximo technical consultants, Maximo functional consultants, MAS architects, integration consultants, report developers, support consultants and EAM specialists.</li><li>
Manage and grow our existing network of over 2,000 Maximo professionals globally.</li><li>
Understand consultant skills, availability, rates, locations, project experience and suitability for client requirements.</li><li>
Match technical profiles to client opportunities.</li><li>
Sell consultant profiles, project teams and delivery capability into target accounts.</li><li>
Build specialist talent pools across IBM Maximo, MAS 8, MAS 9, Manage, Health, Predict, Mobile, Scheduler, BIRT, Cognos, integrations, OpenShift, Red Hat, cloud and enterprise systems.</li><li>
Support clients with contract, permanent, project-based and managed service hiring needs.</li></ul>
Account Management &amp; Market Building<ul><li>
Develop a strong understanding of the global Maximo and enterprise asset management ecosystem.</li><li>
Build relationships with IBM Business Partners, system integrators, consultancies and enterprise customers.</li><li>
Track client needs, hiring demand, upcoming upgrades, MAS migration projects and AI readiness opportunities.</li><li>
Support marketing campaigns, LinkedIn outreach, email sequences and account-based sales activity.</li><li>
Maintain accurate CRM records, pipeline updates, candidate notes and client activity.</li><li>
Work closely with senior leadership to shape go-to-market activity for both DataMax AI and MaxAccelerate.</li></ul>
Who This Role Is Perfect For
This role is ideal for someone from a technical recruitment, IT recruitment, software recruitment or 360 recruitment agency background who has strong business development experience and wants to move into a higher-value, long-term career in AI software sales and enterprise technology.
We are also very open to applications from candidates who already have experience in technology sales, software sales, SaaS sales, professional services sales, IT services sales, enterprise sales or solution sales.
Whether you come from recruitment or a software sales background, the most important thing is that you are highly commercial, proactive, confident with clients, and have a proven track record of meeting KPIs, exceeding targets and consistently delivering results.
You may currently be working as a:<ul><li>
360 Recruitment Consultant</li><li>
Senior IT Recruitment Consultant</li><li>
Technical Recruiter</li><li>
Technology Recruitment Consultant</li><li>
Software Recruitment Consultant</li><li>
Business Development Recruiter</li><li>
Account Manager &ndash; IT Recruitment</li><li>
Delivery Consultant with business development experience</li><li>
Recruitment Sales Consultant</li><li>
Enterprise Technology Recruiter</li><li>
Contract Recruitment Consultant</li><li>
Professional Services Sales Consultant</li><li>
Talent Solutions Consultant</li><li>
Software Sales Executive</li><li>
SaaS Account Executive</li><li>
Business Development Manager</li><li>
Technology Sales Consultant</li><li>
IT Services Sales Executive</li><li>
Enterprise Sales Executive</li><li>
Solution Sales Executive</li><li>
Account Executive</li><li>
Sales Development Representative ready for a step up</li><li>
Business Development Representative ready for a step up</li></ul>
This is a strong career move for someone who enjoys recruitment but wants to step into a more strategic, future-proof role selling AI software, enterprise software, consulting services and specialist technical capability.
It is also a strong opportunity for someone already in technology or software sales who wants to move into a specialist AI, enterprise asset management and professional services market with significant growth potential.
Why This Is an Exciting Career Move
This is not a standard recruitment role.
This is an opportunity to join one of the most up-and-coming technology groups in the current market and become part of a fast-growing business operating across AI software, enterprise technology, IBM Maximo, professional services and global technical talent solutions.
For the right person, this role offers a genuine career pivot from technical recruitment into AI software sales, while still allowing you to use the skills that have already made you successful: business development, client management, candidate sourcing, market mapping, profile selling, negotiation and relationship building.
You will not be starting from zero. You will be joining a business with an existing specialist Maximo network, live market demand, strong technology positioning and three highly cross-sellable service lines.
You will have the opportunity to sell across:<ul><li>
AI software and analytics solutions through DataMax AI</li><li>
Maximo consulting, upgrade and professional services through MaxAccelerate</li><li>
Specialist Maximo recruitment, resourcing and talent solutions through our global network</li></ul>
This gives you more than one route to earning commission, building accounts and growing long-term client value.
Benefits of Joining Us<ul><li>
Fully remote role with flexibility and autonomy.</li><li>
Opportunity to pivot from technical recruitment into AI software sales.</li><li>
Fast-track route into enterprise software, SaaS, AI and professional services sales.</li><li>
Strong commission opportunity across three cross-sellable service lines.</li><li>
Access to a global network of over 2,000 Maximo professionals.</li><li>
Opportunity to work in one of the most exciting areas of technology transformation: AI, automation, analytics and enterprise asset management.</li><li>
Long-term career security by moving into AI software and enterprise technology.</li><li>
Chance to work directly with senior leadership and influence the growth of the company.</li><li>
Opportunity to become an integral person within the group as the business expands.</li><li>
Clear opportunity for progression, promotion and increased responsibility for people who work hard, deliver results and achieve targets.</li><li>
Exposure to global enterprise clients, IBM Maximo customers, IBM Business Partners and major asset-intensive industries.</li><li>
Ability to build a specialist market and personal brand in a high-value niche.</li><li>
Opportunity to move beyond traditional recruitment and become a true enterprise technology account executive.</li><li>
Join a business at an early growth stage where high performers can make a real impact and grow with the company.</li><li>
Opportunity to be part of an exciting technology transformation in AI, enterprise software, asset management and digital operations.</li><li>
A career path that offers far more long-term security than traditional recruitment alone.</li></ul>
A Dream Career Move Into AI Software Sales
For the right person, this is a rare opportunity to pivot from technical recruitment into one of the fastest-growing areas of enterprise technology: AI software sales.
Instead of only placing candidates, you will be helping enterprise clients access specialist Maximo talent, consulting teams, professional services and AI software solutions that improve how they manage critical assets, maintenance, operations, reporting and decision-making.
You will be trained to sell AI software, analytics, automation, managed services and professional services into enterprise clients.
This role gives you a genuine path into:<ul><li>
AI software sales</li><li>
Enterprise account development</li><li>
SaaS sales</li><li>
Professional services sales</li><li>
IBM Maximo / MAS consulting sales</li><li>
Enterprise asset management technology</li><li>
Long-term strategic client development</li><li>
Senior commercial roles within a growing technology group</li></ul>
If you are a technical recruiter looking for a change, this is a chance to reposition your career into a more scalable, future-focused and commercially rewarding market.
Experience Required
We are looking for someone with:<ul><li>
Proven experience in IT recruitment, technical recruitment, software recruitment, professional services recruitment, technology sales, software sales, SaaS sales, IT services sales or enterprise solution sales.</li><li>
A proven track record of meeting KPIs, exceeding targets and consistently delivering commercial results.</li><li>
Strong business development experience, ideally selling into enterprise or mid-market clients.</li><li>
Experience opening new accounts, building pipeline and progressing sales conversations.</li><li>
Confidence speaking with clients, candidates and senior decision-makers.</li><li>
Ability to sell talent, services, software and capability &mdash; not just CVs.</li><li>
Strong LinkedIn, email, phone and networking skills.</li><li>
Good commercial understanding of day rates, margins, contract recruitment, permanent recruitment, consulting services, SaaS or professional services sales.</li><li>
Strong communication and relationship-building ability.</li><li>
A proactive, entrepreneurial and target-driven mindset.</li><li>
Desire to move further into AI software sales and enterprise technology.</li></ul>
Experience in IBM Maximo, EAM, asset management, Salesforce, enterprise software, AI, analytics, ERP, SAP, Oracle, ServiceNow, cloud, data or digital transformation recruitment/sales would be a major advantage, but full training will be provided.
Nice to Have<ul><li>
Experience recruiting for IBM Maximo, IBM MAS, EAM, CMMS, ERP, cloud, data, AI, analytics or enterprise software roles.</li><li>
Experience working with contractors or project-based consultants.</li><li>
Experience selling professional services, managed services, software solutions or implementation services.</li><li>
Understanding of enterprise clients, procurement cycles and consulting delivery models.</li><li>
Previous exposure to IBM, IBM Business Partners, Maximo consultancies or asset-intensive industries.</li><li>
Experience selling to CIOs, IT Directors, Asset Management Directors, Maintenance Directors, Operations Directors or Procurement teams.</li></ul>
What You Will Learn
This role is designed to give the right person a fast-track route from technical recruitment into AI software and enterprise solution sales.
You will be trained on:<ul><li>
IBM Maximo and IBM MAS market fundamentals.</li><li>
Enterprise Asset Management and asset-intensive industries.</li><li>
MaxAccelerate&rsquo;s Maximo consulting and professional services model.</li><li>
DataMax AI&rsquo;s AI software, reporting, analytics and automation solutions.</li><li>
How to sell AI software into enterprise clients.</li><li>
How to sell professional services and consulting solutions.</li><li>
How to structure Maximo consulting, resourcing and software deals.</li><li>
How to build and manage enterprise sales pipeline.</li><li>
How to position a 360-degree service model combining talent, consulting, AI software and professional services.</li></ul>
The Opportunity
This role is perfect for someone ambitious, commercial and hungry to grow.
We are looking for someone who wants to build something meaningful, not just take another job. As the group expands, there will be real opportunities for high performers to step into more senior commercial roles, lead accounts, build teams, own markets and become an integral part of the company&rsquo;s future growth.
People who work hard, deliver results, hit targets and show leadership will have a very real opportunity to progress quickly.
This is a chance to get into AI software sales early, work across multiple high-value service lines, earn strong commission, and build a long-term career in one of the most important technology markets in the world.
Keywords / Search Terms This Role Matches
AI Software Sales, Software Sales, SaaS Sales, Enterprise Software Sales, Technical Recruiter, IT Recruiter, 360 Recruitment Consultant, Senior Recruitment Consultant, Technology Recruitment Consultant, Software Recruiter, Recruitment Business Development, IT Recruitment Sales, Contract Recruitment, Professional Services Sales, Talent Solutions Consultant, Account Executive, Business Development Manager, IBM Maximo, Maximo Consultant, Maximo Developer, Maximo Technical Consultant, Maximo Functional Consultant, IBM MAS, MAS 8, MAS 9, Enterprise Asset Management, EAM, CMMS, Asset Management Software, IBM Business Partner, AI Sales, Consulting Services, Maximo Recruitment, Technical Resourcing, IT Services Sales, Technology Sales, Solution Sales, Enterprise Account Executive.
Job Advert Summary
DataMax AI and MaxAccelerate are looking for a commercially driven Senior Account Executive &ndash; AI Software Sales, Maximo Talent &amp; Professional Services.
This is a fully remote role and a unique opportunity for an experienced IT recruiter, technical recruiter, 360 recruitment consultant, software sales professional or technology sales professional to pivot further into AI software sales while using their recruitment, resourcing, business development, account management and client relationship experience.
You will build relationships with IBM Maximo clients, develop sales pipeline, source and present experienced Maximo consultants, and be trained to sell DataMax AI&rsquo;s AI software, analytics and professional services solutions into enterprise customers.
This is a rare chance to join a fast-growing technology group, sell across three cross-sellable service lines, earn strong commission, build long-term client accounts and secure a future-focused career in AI, enterprise software and technology transformation.
If you are a strong technical recruiter, software sales professional or technology business developer looking for a change and want a fast-track move into AI software sales, enterprise account development and professional services, this could be the perfect next step.</div>

Senior Account Executive - AI Software Sales & professional services

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