technical services specialist

Aspen Holdings

End-to-End BI Implementation
<ul>
<li>Lead the full lifecycle of Business Intelligence system implementation from planning and requirement gathering to deployment and post-go-live support across the EMENAC region.</li>
<li>Ensure alignment of BI solutions with regional and global data strategies, incorporating scalability, reusability, and long-term support considerations.</li>
</ul>
Requirements Gathering &amp; Analysis
<ul>
<li>Conduct detailed workshops with business stakeholders to capture, analyse, and validate functional and non-functional requirements.</li>
<li>Document current-state and future-state business processes, identifying gaps and opportunities for improvement to inform solution design.</li>
</ul>
Ownership of BI/BA Activities
<ul>
<li>Lead and manage the entire process of translating business needs into BI solutions through functional specifications and solution mapping, ensuring alignment with enterprise architecture and business requirements.</li>
<li>Independently oversee all BI/BA activities across the project lifecycle, ensuring successful delivery within scope, time, and quality expectations, while minimizing the need for supervision.</li>
<li>Ensure seamless integration of BI solutions by collaborating with business stakeholders and technical teams, addressing both functional and non-functional requirements throughout the process.</li>
<li>Provide expert guidance to the team on BI/BA best practices, ensuring consistent, high-quality output in all project phases.</li>
</ul>
Documentation, Solution design &amp; Recommendation
<ul>
<li>Define, document, and validate business KPIs, analytics requirements, reports, and dashboards to support informed decision-making, ensuring alignment with user needs and business objectives.</li>
<li>Prepare and maintain comprehensive business and functional requirement documentation, obtaining formal sign-off from stakeholders to ensure clarity and agreement.</li>
<li>Provide first-level design recommendations for BI solutions, ensuring they meet business requirements, user expectations, and align with the overall system architecture and goals.</li>
</ul>
Traceability &amp; Knowledge
<ul>
<li>Track and monitor requirements throughout the Software Development Life Cycle (SDLC) to ensure scope, quality, and alignment.</li>
<li>Facilitating seamless knowledge transfer to development and testing teams, providing ongoing support to ensure accurate understanding and execution.</li>
</ul>
UAT management and data warehouse integration
<ul>
<li>Drive User Acceptance Testing (UAT) by collaborating with business users to define test scenarios, ensuring successful validation of solutions.</li>
<li>Maintaining and overseeing the Data Warehouse environment, ensuring that all related interfaces and integrations function seamlessly and meet business requirements.</li>
</ul>
Compliance with IT SOPs
<ul>
<li>Ensure strict adherence to internal IT Quality Standard Operating Procedures (SOPs), including documentation, testing, validation, and audit readiness.</li>
</ul>

Data & Analytics Technical Services Specialist

Banyan Health Systems

Banyan Health Systems has been serving Miami-Dade and Broward Counties since 1970. We provide quality, individualized care to each of our patients. Our system of integrated health services brings together specialized psychiatric care, primary care, pediatrics, geriatrics, and an extensive program of residential and outpatient substance abuse &amp; behavioral health services under one umbrella. At Banyan Health Systems, we believe when individuals are healthy and strong, our communities are better for it.We are currently looking for individuals who share our mission of integrating primary and behavioral health care while providing access to all individuals. We focus on providing quality and compassionate care in order to assist our patients in living their best life. We are dedicated to the endless pursuit of excellence and treat everyone with dignity, humanity, and respect.If you share these beliefs and want to join us to make a difference, please take some time to read the post below.Summary of ResponsibilitiesReporting to the Technology Specialist Senior, the Technology Specialist I is responsible for all aspects of Banyan Health Systems production systems, including networks, physical security systems such as cameras, card readers, cybersecurity maintenance and compliance for firewalls and all other related software, corporate email, active directory, change control management, project management, onboarding and offboarding, as well as development of internal control policies and procedures sufficient to meet the minimum auditing standards as developed by NIST, ISACA, HIPPA. He/She is also responsible for and serves as a partner in Banyan&rsquo;s daily risk management efforts.The Technology Specialist I will be responsible for support of Banyan staff&rsquo;s technology needs, management and monitoring of Banyan&rsquo;s work orders, and in conjunction with the company&rsquo;s Technology outsourced partner, ensure our outsourced partner is prioritizing and meeting Banyan&rsquo;s internal service level objectives. The Technology Specialist I must have excellent communication, problem solving, and analytical skills to ensure the integrity, credibility and reliability of the company&rsquo;s systems and user rights.The role of the Technology Specialist I will work very closely with the Technology Specialist Senior and other company executives in the execution of the strategic plan with regards to Technology objectives. The Technology Specialist I will also work with the company&rsquo;s strategic partners to ensure the company&rsquo;s back office systems are maintained and governed in accordance with Banyan&rsquo;s internal controls and risk management policies.The Technology Specialist I will also be responsible for recommending workflow improvements, system enhancements and any other technology solutions that will create value for Banyan.Essential Duties and Responsibilities<ul><li>Change management</li><li>Working with Banyan&rsquo;s strategic business and technology partners</li><li>Level 1 Break Fix, escalation</li><li>Maintains the highest levels of enthusiasm to lead customers to a timely, successful resolution of their support requests</li><li>Develop and maintain an extensive working knowledge of BHS&rsquo; solutions</li><li>Establish, maintain or follow tech support processes in a timely manner</li><li>Proactively stays current with all the latest technologies concerning BHS&rsquo; products and the underlying technologies</li><li>Handle issues that have been escalated up from Operations, Customer Support, and Development organizations</li><li>Flexibility to work through common product issues</li><li>Prioritizes your time across multiple tasks and work independently when required</li><li>Listen, comprehend and maintain a professional demeanor during stressful situations</li><li>Understands the complexity and processes required to run a support queue</li><li>Ability to communicate at both the technical and non-technical level with customers, partners and internal staff</li><li>Leverage industry standard and tools as necessary.</li><li>Maintain a high level of motivation to support BHS&rsquo; customer success</li><li>Strong analytic and troubleshooting skills; mapping symptoms to known issues</li><li>Services customers while truly enjoying building the business</li><li>Innovative ideas and positive &ldquo;can-do&rdquo; behavior in the workplace</li><li>Maintains an inventory of the company&rsquo;s technology equipment leases to include expirations</li><li>Assist in any M&amp;A activity which would require integration, sunsetting or data migration of entities</li><li>Collaborate with clinical operations to ensure the successful delivery of services</li></ul>Education, Experience, and Skills Required<ul><li>Associates Degree or higher in Computer Science or Information Technology is required. Bachelors Administration from an AACSB degree from accredited University is preferred</li><li>Previous experience working in a fast-paced help desk environment</li><li>MCS certifications required</li><li>Network administration experience is required</li><li>Demonstrated understanding and expertise in SaaS, IaaS is a must</li><li>Conscientious and timeliness of assignments and quality of work product</li><li>Accountable for specific performance</li><li>Possess exceptional written and verbal communication skills, including ability to articulate recommendations in a concise and timely manner</li><li>MS Dynamics, Power BI, Credible, Intergy, MS Office 365, Sharepoint, Cisco, Telecommunications a plus</li><li>Exceptional computer skills in the operation and functioning of MS Excel, Word, PowerPoint, Access</li></ul>Job Type: Full-timePay: $55,000.00 - $70,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Technology Specialist I

Validation & Engineering Group

<div>Validation &amp; Engineering Group, Inc. (V&amp;EG) is a leading services supplier who provides solutions for the Pharmaceutical, Biotechnology, Chemical, Food, and Medical Devices industries in the following areas: Laboratory, Compliance, Computer, Engineering, Project Management, Validation, and other services.
We are seeking a talented, dedicated individual committed to work under the highest ethics standards for the following position:
<ul><li>Specialist Tech Engineering
</li></ul>Job Description:
The Specialist Tech Engineering will provide technical engineering support on all system/equipment optimization strategies, upgrades, replacements, and modifications and ensure that all of the maintenance team operations and activities are maintained in compliance with respect to current corporate policies, industry standards, regulatory standards and FDA standards. Ensure utility systems, process maintenance, instrumentation/calibration/electrical systems and technical cleaning systems are maintained in compliance with all applicable industry standards, regulatory standards and FDA standards. Ensure the maintenance team training program, standard operating procedures and equipment/system operational standards are consistent throughout the team. Coordinate technical support to the maintenance team on engineering issues, regulatory issues, compliance issues, calibration issues, quality issues, microbial/environmental issues, technical cleaning issues, validation issues, electrical issues and process maintenance issues. Provide technical support for the maintenance team during FDA and other regulatory agency inspections. Provide technical support to the maintenance team in response to the FDA and other regulatory agencies. Support the maintenance team when responding to high purity water systems and environmental monitoring alert/action notifications. Support the investigation on all alert/action notifications. Support the development and maintenance of an audit program for the maintenance team and facilitate routine audits of activities, documentation, operations and related areas to ensure a continued state of compliance. Assist plant engineering in the evaluation and implementation of engineering improvements, policy changes, compliance improvements and optimization programs. Evaluate sanitization and maintenance procedure s. Propose changes to the Department Manager. Propose modifications for process, utility and clean room systems to the Plant Engineering Group. 
 
EDUCATION: Master&rsquo;s degree &amp; 3 years of Engineering experience OR Bachelor&rsquo;s degree &amp; 5 years of Engineering experience 
 
Must have above average skills in the following areas:
<ul><li>Leadership and teambuilding</li>
<li>Verbal communication</li>
<li>Written Communication/Technical Writing</li>
<li>Organization, Facilitation, dealing with and managing change.</li></ul></div>

LL01-071924 Specialist Tech Engineering

Apple

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple&rsquo;s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
 
 
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services. 
 
Description 
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. 
 
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. 
 
Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software. 
 
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. 
 
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. 
 
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Demonstrate technical expertise of Apple products and services. 
Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment. 
Navigate customer service issues with care and strong interpersonal skills. 
Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience. 
Work in a fast-paced environment and balance multiple tasks at the same time. 
Work well in a team environment, demonstrating shared responsibility and accountability with other team members. 
Be trusted with sensitive or confidential information, keeping with Apple&rsquo;s core values. 
Be curious and open to learning from others and helping each other grow. 
 
Minimum Qualifications 
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Technical Specialist

Danaher Corporation

The Technical Solution Specialist provides technical and product support to sales teams, resellers, and customers throughout the sales cycle. Responsibilities include developing solutions, preparing technical documentation, and ensuring compliance. The role involves cross-functional collaboration to define tailored solutions, participating in customer engagements, and supporting proposal development. Engineering expertise is applied to technology selection, design optimization, and adherence to standard processes. Additional duties include mentoring junior staff and contributing to continuous improvement initiatives.
In this role, you will have the opportunity to:
<ul>
<li>Be the technical go-to expert for sales teams and customers, guiding them through solution development and product selection.</li>
<li>Engage directly with clients and suppliers, conducting meetings and evaluations to clarify technical requirements and ensure alignment.</li>
<li>Support strategic growth initiatives by applying standard work processes and contributing to continuous improvement efforts.</li>
<li>Collaborate across functions, working with sourcing, engineering, and commercial teams to deliver high-impact solutions.</li>
</ul>

Technical Solutions Specialist

Search 10000+ Technical services specialist jobs near you this November. New roles added regularly across leading industries. Apply today.

10000 technical services specialist jobs NEAR_ME

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