technical services specialist

Eagle Valley Library District

<div>Description:
<p>
The <b>Library Technical Services Specialist </b>incorporates learned skills related to acquiring, organizing, and maintaining a variety of library materials, in collaboration with the Catalog Librarian. The specialist also provides customer service to patrons including processing new library cards, check-in &amp; check-out of materials, collection of money for fees and other duties as assigned. Teamwork, communication and personal accountability are essential to the success of this position.</p><p><b>
Essential Duties and Responsibilities</b></p><p>
Perform library tasks during assigned customer service desk rotations</p><p>
Maintain library shelf materials and keep public areas tidy</p><p>
Assist patrons with standard library services</p><p>
Assist patrons with library computer navigation, troubleshooting library device hardware issues, and introducing digital resources</p><p>
Support staff with opening and closing procedures for both the library branch and outreach vehicles</p><p>
Complete monthly check-in meeting with supervisor</p><p>
Perform data entry tasks in the catalog and patron database</p><p>
Manage material receiving, cataloging and processing</p><p>
Manage inter-library loan requests and fulfillment</p><p>
Support staff with front of house library operations</p><p><b>
Competency: </b>Adept with computer software navigation, customer service, and attention to detail. Ability to understand and apply both District policies and Colorado library laws. Ability to solve practical problems and respond to routine requests.</p>
Requirements:
<p><b>
Work Environment:</b> Inside support role, with occasional outside assignments. Regular interaction with other staff and the public. Operates phones, computers and office equipment.</p><p><b>
Hours of Work: </b>Hourly, Non-exempt Full-Time
</p><p>The schedule requires one evening shift per week and one weekend shift per month.</p><p><b>
Required education and experience:</b> Bachelor&rsquo;s Degree, equivalent work experience or completion of apprenticeship. One year of customer service work experience.</p><p><b>
Additional eligibility qualifications:</b> NONE</p><p><b>
Supervisory responsibilities: </b>NONE</p><p><b>
Benefits: </b>This position is eligible for benefits including medical, dental and vision insurance, paid vacation, sick and holiday time off, retirement match, bilingual pay incentive and wellness programs</p><p><b>
Physical demands: </b>Light physical effort in carrying and shelving books. Frequent standing, walking, bending, stooping and reaching.</p><p><b>
Non-essential functions:</b></p><ul><li>
Support staff in outreach service procedures and providing standard library services during outreach events, including bookmobile operations</li><li>
Transport mail to and from the post office and sort into appropriate inboxes</li><li>
Assist in inventory procedures for books, materials and supplies</li><li>
Support serials cataloging, including magazine and newspaper materials, as well as claims and withdrawal procedures</li><li>
Assist the Technical Services Manager with special projects as assigned</li></ul><p>
This job description outlines the primary responsibilities of the position, but is not intended to be an exhaustive list. Employees may be asked to perform other tasks as needed, including non-essential functions, at the discretion of their supervisor.</p><p>
Classification: Nonexempt</p><p>
Reports To (Accountability): Technical Services Manager</p></div>

Specialist- Technical Services

Greenleaf Hospitality Group

<div><p><b>Job Description</b></p><h1 class="jobSectionHeader"><b>
Overview</b></h1><p>
We are seeking a highly capable and service-driven AV Technical Specialist to join our Event Technology team. This role is designed for a well-rounded AV professional with a strong emphasis on audio and a concierge-level approach to guest experience. While Kalamazoo Country Club (KCC) will serve as the primary anchor location, this position is structured to support all GHG properties based on event demand, seasonality, and operational needs.</p><p>
The AV Technical Specialist will serve as both a technical expert and a polished, guest-facing representative across multiple venues. This role requires flexibility and adaptability, with the understanding that weekly schedules may shift&mdash;for example, spending increased time at properties such as Radisson Plaza Hotel during slower periods at KCC.</p><p>
The ideal candidate brings strong technical fundamentals, excellent communication skills, and the ability to deliver a seamless, high-touch experience in a hospitality-driven environment.</p><h1 class="jobSectionHeader"><b><br>
</b></h1><h1 class="jobSectionHeader"><b>
What You&rsquo;ll Be Doing</b></h1><p><i>
May include, but not limited to:</i></p><p></p><p>
Guest Experience &amp; Event Support:</p><ul><li><p>
Provide high-touch, guest-facing AV support with a hospitality-first mindset.</p></li><li><p>
Maintain a polished and professional presence when interacting with members, clients, and event staff.</p></li><li><p>
Anticipate client needs and proactively resolve issues before they impact the event experience.</p></li><li><p>
Serve as a trusted AV partner to venue staff and event stakeholders.</p></li></ul><p></p><p>
Audio Responsibilities:</p><ul><li><p>
Set up, operate, and troubleshoot professional audio systems including microphones, DSP, mixers, and playback systems.</p></li><li><p>
Ensure clear, consistent audio quality across meetings, social events, and live entertainment.</p></li><li><p>
Support RF coordination and troubleshoot wireless microphone systems.</p></li><li><p>
Assist with integrated AV systems, including video and control platforms as needed.</p></li></ul><p></p><p>
Event Coordination &amp; Planning:</p><ul><li><p>
Attend weekly BEO meetings at Kalamazoo Country Club to align on upcoming events and technical requirements.</p></li><li><p>
Translate event needs into clear and executable AV plans.</p></li><li><p>
Collaborate with operations and event teams to ensure readiness and seamless execution.</p></li></ul><p></p><p>
Cross-Venue Support:</p><ul><li><p>
Provide AV support across all GHG properties, adjusting weekly schedule based on event volume and business needs.</p></li><li><p>
Maintain readiness to shift between venues (e.g., KCC, RPH, and others) to ensure optimal coverage.</p></li><li><p>
Collaborate with technicians across properties to maintain consistent service standards.</p></li></ul><p></p><p>
General Responsibilities:</p><ul><li><p>
Maintain clean, organized, and visually polished AV setups appropriate for hospitality environments.</p></li><li><p>
Assist with installation, teardown, and troubleshooting of AV equipment including audio, video, lighting, and networked systems.</p></li><li><p>
Support guest-provided equipment integration including laptops, presentation devices, and connectivity needs.</p></li><li><p>
Participate in equipment maintenance, documentation, and system improvements.</p></li><li><p>
Mentor junior staff in technical fundamentals, professionalism, and client interaction.</p></li><li><p>
Learn and maintain working knowledge of Banquet Event Orders (BEOs).</p></li><li><p>
Perform other duties assigned by leadership as needed.</p></li></ul><p></p><h1 class="jobSectionHeader"><b><br>
What You Need for this Position</b></h1><ul><li><p>
2&ndash;5 years of experience in live event production or AV support preferred.</p></li><li><p>
Strong working knowledge of professional audio systems and signal flow.</p></li><li><p>
Familiarity with DSP systems, RF microphone systems, and integrated AV control platforms (e.g., QSC, Crestron) is a plus.</p></li><li><p>
Excellent communication and customer service skills in a hospitality environment.</p></li><li><p>
Ability to remain calm, solutions-oriented, and professional under pressure.</p></li><li><p>
Strong attention to detail and organizational skills.</p></li><li><p>
Flexibility to work evenings, weekends, and holidays as required.</p></li><li><p>
Ability to adapt to changing schedules and work across multiple venues week-to-week.</p></li><li><p>
Professional presentation and demeanor.</p></li><li><p>
Able to stand and sit for extended periods.</p></li><li><p>
Able to stoop, bend, and lift up to 25 pounds as needed.</p></li><li><p>
Able to perform repetitive motion tasks when required.</p></li><li><p>
Must be a self-starter with the ability to anticipate guest and event needs.</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
What&rsquo;s in it for You</b></h1><ul><li><p>
Medical/Dental/Vision (Full-Time option)</p></li><li><p>
401K with 100% match up to 3% (Full-Time option)</p></li><li><p>
Parental Leave Program (Full-Time Option)</p></li><li><p>
Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year</p></li><li><p>
Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.</p></li><li><p>
Shift meal provided per day</p></li><li><p>
10% Discount on GHG outlets</p></li><li><p>
Discounted hotel rates at Choice Hotels Worldwide</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
Top Reasons to Work With GHG</b></h1><ul><li><p>
We are one of the Nation's 101 Best and Brightest Companies to work for</p></li><li><p>
You&rsquo;ll have the opportunity to work with a team that is fun, high-energy, and passionate about the success of the hotel</p></li><li><p>
You will grow your skills and experience with a reputable hospitality company</p></li></ul></div>

AV Technical Specialist | Full Time

H&R Block

<div>Our Company: We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It&rsquo;s an exciting time to be a part of H&amp;R Block! What you'll do...:
<div><p>As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&amp;R Block&rsquo;s tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season.</p></div><div><p><b><br>
Day to day</b><b>,</b><b> </b><b>you&rsquo;ll</b><b>&hellip;</b></p></div><div><ul><li><p>
Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages</p></li><li><p>
Deliver supplies and materials to and from tax office locations in a timely and organized manner</p></li><li><p>
Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards</p></li><li><p>
Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operations Coordinator and Operations Technology Analyst</p></li><li><p>
Maintain an inventory of district resources</p></li><li><p>
Track and control hot spare computer equipment in the district</p></li><li><p>
Document hardware problems and their resolution within the ticketing system</p></li><li><p>
Maintain up-to-date technical knowledge of the department&rsquo;s supported products and systems</p></li><li><p>
Participate in all required training relevant to the position and perform other duties as assigned
</p></li></ul></div>What you'll bring to the team...: Education:<ul><li>
High school diploma or equivalent</li></ul>
Work Experience:<ul><li>
55 lbs ; must have ability to lift items up to this weight</li><li>
Ability to follow direction</li><li>
Ability to work independently with minimal supervision</li><li>
Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware</li><li>
Demonstrated decision making, analytical, and problem-solving skills</li><li>
Demonstrated organization, prioritization, and project coordination skills</li><li>
Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates</li><li>
Effective time management and organization skills with the ability to handle multiple priorities</li><li>
Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools</li><li>
Must have reliable transportation to travel between office locations as required</li></ul>
Why work for us: Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You&rsquo;ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.<br>
<br>
<i>Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit </i><i>blockbenefits.com</i><i>.</i><br>
<br>
<b>Equal Opportunity Employer</b>: H&amp;R Block does not tolerate discrimination based on a person&rsquo;s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.</div>

Operations Technical Specialist

Intertec Systems

<div><div><div><div><div>Technical Support</div></div><div><div>
Abu Dhabi</div></div><div><div>
Permanent</div></div></div></div>
<div><p><b>
Job Title</b>: Technical Specialist &ndash; IT Asset &amp; Patch Management Engineer</p><p><b>
Job Purpose: </b>Responsible for managing the lifecycle of IT assets within an organization. This includes tracking, inventorying, deploying, and retiring IT equipment to ensure optimal utilization and compliance with organizational policies.</p><p><b>
Qualification:</b> Bachelor&rsquo;s degree with knowledge of IT</p><p><b>
Certification:</b> Mandatory knowledge of Microsoft products and ITIL Processes</p><p><b>
Experience</b>: 2-3 Years</p><p><b>
Responsibilities:
</b></p><ul><li>Conduct regular audits to accurately track and document all IT assets.
</li><li>Maintain a comprehensive asset database, including hardware, software, and peripherals.
</li><li>Update asset information as needed, such as changes in ownership or status.
</li><li>Coordinate the deployment of new IT equipment, ensuring proper configuration and setup.
</li><li>Provide technical guidance to users on the use of new assets.
</li><li>Manage the retirement process for obsolete or end-of-life IT assets.
</li><li>Ensure proper disposal of assets in accordance with environmental regulations and data security policies.
</li><li>Develop and implement a workstation patch management strategy.
</li><li>Coordinate the deployment of critical patches and updates.
</li><li>Test patches in a controlled environment before deployment to minimize risks.
</li><li>Monitor patch deployment status and address any issues.
</li><li>Develop and implement asset management policies and procedures.
</li><li>Ensure compliance with internal and external regulations related to asset management.
</li><li>Manage relationships with vendors for hardware and software purchases.
</li><li>Co-ordinate/follow-up with supplier and ensure timely delivery of assets.
</li><li>Generate regular reports on asset utilization, compliance, and costs.
</li><li>Assist with internal and external audits related to IT assets.
</li></ul><p><b>Mandatory:</b></p><ul><li>
ITIL certification (Foundation level or higher).
</li><li>Experience with ticketing systems (e.g., ServiceNow, HPSM, Manage Engine, Ivanti).
</li><li>Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).
</li><li>Experience with Active Directory, Exchange, and Office 365.
</li><li>The Analyst will work in a fast-paced environment and must be able to adapt to changing priorities.
</li><li>The role may involve working outside of regular business hours to support critical systems.
</li><li>A strong commitment to continuous learning and professional development is essential.
</li><li>Ability to explain technical concepts in a clear and understandable manner to non-technical users.
</li><li>Effective listening skills to accurately understand user problems and concerns.
</li><li>Patience and empathy to deal with frustrated or anxious users.
</li><li>Ability to build rapport and trust with end-users.
</li><li>Ability to work effectively as part of a team, collaborating with other IT professionals.
</li><li>Willingness to share knowledge and assist colleagues.
</li><li>Ability to adapt to changing priorities and work environments.
</li><li>Openness to learning new technologies and processes</li></ul></div></div><p></p>

Technical Specialist – IT Asset & Patch Management Engineer

Dentsply Sirona

<div><div><div><div><p><b>Requistion ID</b>: 83300</p></div></div><p></p><div><div><p><br>
Dentsply Sirona is the world&rsquo;s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands.</p><p></p><p><br>
Dentsply Sirona&rsquo;s products provide innovative, high-quality, and effective solutions to advance patient care and deliver better and safer dental care. Dentsply Sirona&rsquo;s headquarter is located in Charlotte, North Carolina. The company&rsquo;s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.dentsplysirona.com for more information about Dentsply Sirona and its products.</p></div></div></div><p></p><div><b><br>
SUMMARY</b></div><div>
The Technical Support Specialist provides technical and application support, primarily on the phone, to system users and technicians. Limited travel may be required for assistance with installations, escalations, and other support reasons (see Additional Requirements below).</div><div></div><div><b><br>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></div><ul><li>
Acquires and maintains technical knowledge, skills, and references, in all areas of the assigned products, to expertly install, operate, troubleshoot, and repair the equipment.</li><li>
Provides guidance and answers to customers calling requesting assistance in installation, operation, troubleshooting, and repairing assigned products. Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.</li><li>
Recommends or performs remedial actions to correct problems.</li><li>
Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
</li><li>Documents and maintains all relevant information related to product issues, concerns, and customer complaints in accordance with established procedures and quality standards.</li><li>
Serves as a technical resource and cross-functional partner to internal departments by providing product-related information, guidance, and support for assigned product lines.</li><li>
Provides instruction and training to customers and dealer personnel when necessary</li><li>
Travels to perform service calls on problem equipment that local dental service technicians could not repair.</li><li>
Works on special projects as assigned.</li><li>
Performs other duties and assignments as requested to support the technical service function</li></ul><div></div><div><b><br>
Education and/or Experience:</b></div><ul><li>
Associate's degree or equivalent from a two-year college and a minimum of two years related experience or equivalent combination of education and experience.</li><li>
Must be experienced in troubleshooting computer hardware, Windows Operating Systems, and Applications and/or experience installing and troubleshooting computer networks. Experience in troubleshooting and servicing electromechanical equipment a plus.</li><li>
Direct customer interaction on the phone or in-person a plus.</li></ul><div></div><div><b><br>
Additional Requirements:</b>
<br>
Candidates must be able to travel 10% to 50%, dependent on role. Multiple roles are available.
</div><div>Candidates must have or be able to obtain a valid passport for limited international travel</div><p></p><div><div><div><p><b><br>
Equal Opportunity Employer:</b> Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law.</p><p><b>
Eligibility:</b> All successful applicants must be eligible to work in the country the position is based.</p><p><b>
Assistance:</b> If you need assistance with completing the online application due to a disability, please send an accommodation request to accommodationrequest@dentsplysirona.com.</p><p><b>
Agencies:</b> Please note that Dentsply Sirona does not accept or respond to unsolicited requests or applications submitted by Recruitment Agencies/ Search Firms.</p><p><b>
Notice on Fraudulent Job Offers:</b> Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: careers.dentsplysirona.com.</p><p><b>
For California Residents: </b>We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes). The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity). For additional details and questions, contact us at careers@dentsplysirona.com.</p></div></div></div></div><p></p>

Technical Service Specialist - Charlotte, NC

The University of Michigan

<p></p><div><div><div><h2 class="jobSectionHeader"><b>How to Apply</b></h2><p>
A cover letter is required for consideration for this position. In order for the Career Portal system to accept a cover letter, please include a cover letter as the first page of your resume document. The cover letter should specifically address why you are interested in this position and describe specific skills and experiences you have and directly relate them to the responsibilities of, and qualification for, this position.</p><h2 class="jobSectionHeader"><b>
Job Summary</b></h2><p>
Working at the University of Michigan Institute for Social Research (ISR) means being a part of a team committed to discovery and understanding. It means working for the world's largest academic social science survey and research organization, and doing work that really matters to social science in the public interest. The Survey Research Center (SRC) is a collaborative community that conducts cutting-edge research that focus on critical societal issues such as aging, health disparities, and social networks. This position is in the Technical Services Group (TSG) within the Survey Research Operations (SRO). SRO is the operations branch of the Survey Research Center (SRC) at the ISR.</p><p>
TSG is responsible for the development and support of systems and tools used to manage survey and data collection operations including managing sample/participant lists, creating computer assisted data collection instruments, contacting participants, managing resources, reporting, and quality assurance.</p><p>
We are seeking a Desktop Support Specialist Associate to join TSG. This position provides a variety of technical support services to SRO interviewers and project teams engaged in preparing for and conducting primary data collection activities.</p><p>
This is a hybrid position, and you will be based in Ann Arbor, Michigan.</p><h2 class="jobSectionHeader"><b>
Responsibilities*</b></h2><p>
Technical Support &amp; Troubleshooting</p><ul><li>
Provide first-tier technical support to field interviewers, the Survey Services Lab, and SRO staff.</li><li>
Respond to, diagnose, and resolve technical support tickets related to laptop systems, cell phones and applications, and other issues via telephone, email, or walk-in.</li><li>
Troubleshoot and repair laptop hardware, peripherals, and software applications on both Windows and Android operating systems.</li><li>
Provide after-hours on-call support on a rotating basis.</li><li>
Collaborate with developers, data managers, other IT staff, and departments to ensure seamless integration and support of technology.</li></ul><p>
Systems Maintenance &amp; Deployment</p><ul><li>
Install, configure, and maintain operating systems, software applications, and hardware equipment.</li><li>
Deploy new computer systems and mobile devices.</li><li>
Provide DUO and Mobile Device Management (MDM) support and administration.</li><li>
Perform routine maintenance tasks including software updates and hardware checks, and create, maintain, and deploy system images.</li><li>
Follow established IT protocols, procedures, and security guidelines in all activities.</li><li>
Provide system monitoring and reporting</li></ul><p>
Project, Training &amp; Documentation</p><ul><li>
Maintain accurate documentation of incidents, configurations, and procedural information.</li><li>
Design, implement, and report on testing plans related to custom and third-party hardware and software applications.</li><li>
Coordinate system releases of new and updated software to users and evaluate possible action plans for addressing test failures.</li><li>
Prepare advanced user instructions for handling data collection systems and application issues; assist in the development of technical documentation and specifications.</li><li>
Educate and train users on best practices, new technologies, and software tools.</li><li>
Support in-person off-hour and weekend trainings occasionally.</li><li>
Travel to remote locations when needed to support offsite trainees and field operations.</li><li>
Maintain and update web pages related to IT support and technical documentation.</li></ul><h2 class="jobSectionHeader"><b>
Required Qualifications*</b></h2><ul><li>
Associate's degree in Computer Science or related field, or equivalent combination of education and experience.</li><li>
1-2 years of demonstrated experience in technical user support and customer service.</li><li>
Experience troubleshooting PC hardware, software, and connectivity problems.</li><li>
Experience supporting Windows and Android operating systems.</li><li>
Strong understanding of basic networking principles, including TCP/IP.</li><li>
Experience with enterprise tools such as Active Directory and remote support tools.</li><li>
Experience deploying and managing laptops, tablets, and smartphones.</li><li>
Experience using a help desk ticketing system.</li><li>
Excellent customer service and communication skills.</li><li>
Ability to work independently and manage multiple tasks effectively.</li><li>
Strong problem-solving skills and a proactive approach to identifying and resolving potential issues.</li><li>
Ability to work a flexible schedule, including supporting evening and weekend hours during training windows.</li><li>
Willingness and ability to travel to various remote locations for training support.</li></ul><h2 class="jobSectionHeader"><b>
Desired Qualifications*</b></h2><ul><li>
Bachelor's degree in Computer Science or related field, or equivalent combination of education and experience .</li><li>
Two or more years' experience in technical user support/help desk environment.</li><li>
Experience with automating processes and scripting.</li><li>
Wireless infrastructure experience.</li><li>
Experience in testing complex systems and applications, such as performing regression and compatibility testing.</li><li>
Experience with administration and management of devices in MDM (Mobile Device Management) Environment.</li><li>
Experience troubleshooting in diverse environments, including resolving technical issues, even with limited connectivity.</li><li>
Experience with system monitoring via Splunk</li><li>
Experience providing project support and coordinating with project teams across different departments.</li><li>
Experience supporting remote or field-based staff.</li></ul><h2 class="jobSectionHeader"><b>
Why Work at Michigan?</b></h2><p>
Benefits at the University of Michigan: In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and eligible family members, and plan for a secure future. https://careers.umich.edu/benefits/</p><p>
Benefits include:</p><p>
Generous time off</p><p>
A retirement plan that provides two-for-one matching contributions with immediate vesting upon meeting eligibility requirements</p><p>
Many choices for comprehensive health insurance</p><p>
Life insurance</p><p>
Long-term disability coverage</p><p>
Flexible spending accounts for healthcare and dependent care expenses</p><h2 class="jobSectionHeader"><b>
Modes of Work</b></h2><p>
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.</p><h2 class="jobSectionHeader"><b>
Work Schedule</b></h2><p>
Monday-Friday (days), with occasional on-call and weekend support as needed.</p><h2 class="jobSectionHeader"><b>
Work Locations</b></h2><p>
This position requires being on-site at the University of Michigan offices in Ann Arbor. If the project tasks assigned, job performance, and SRC policy allow, the option for a hybrid schedule including limited off-site work may be available after an initial period of orientation.</p><h2 class="jobSectionHeader"><b>
Additional Information</b></h2><p>
The Institute for Social Research (ISR) at the University of Michigan seeks to create a community of respect and authentic collaboration by recruiting and retaining individuals that represent a variety of voices as a reflection of our commitment to serve the people of Michigan, to maintain the excellence of the university, and to ground our research in varied disciplines, perspectives, and ways of knowing and learning.</p><h2 class="jobSectionHeader"><b>
Background Screening</b></h2><p>
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third-party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.</p><h2 class="jobSectionHeader"><b>
Application Deadline</b></h2><p>
Institute for Social Research job openings are posted for a minimum of fourteen (14) calendar days. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.</p><h2 class="jobSectionHeader"><b>
U-M EEO Statement</b></h2><p>
The University of Michigan is an equal employment opportunity employer.</p></div></div></div><p></p>
<br><div><div><h3 class="jobSectionHeader"><b>Job Opening ID</b></h3>
<div><p>277336</p>
</div></div><div><h3 class="jobSectionHeader"><b>Working Title</b></h3>
<div><p>Desktop Support Spec Assoc</p>
</div></div><div><h3 class="jobSectionHeader"><b>Job Title</b></h3>
<div><p>Desktop Support Spec Assoc</p>
</div></div><div><h3 class="jobSectionHeader"><b>Work Location</b></h3>
<div><p>Ann Arbor Campus</p>
</div></div><p>Ann Arbor, MI</p>
<div><h3 class="jobSectionHeader"><b>Modes of Work</b></h3>
<div><p>Hybrid
</p></div></div><div><h3 class="jobSectionHeader"><b>Full/Part Time</b></h3>
<div><p>Full-Time</p>
</div></div><div><h3 class="jobSectionHeader"><b>Regular/Temporary</b></h3>
<div><p>Regular</p>
</div></div><div><h3 class="jobSectionHeader"><b>FLSA Status</b></h3>
<div><p>Nonexempt</p>
</div></div><div><h3 class="jobSectionHeader"><b>Organizational Group</b></h3>
<div><p>Inst Soc Research</p>
</div></div><div><h3 class="jobSectionHeader"><b>Department</b></h3>
<div><p>SRO-Technical Services</p>
</div></div><div><h3 class="jobSectionHeader"><b>Posting Begin/End Date</b></h3>
<div><p>5/07/2026 - 5/21/2026</p>
</div></div><div><h3 class="jobSectionHeader"><b>Salary</b></h3>
<div><p>$46,000.00 - $54,000.00</p>
</div></div><div><h3 class="jobSectionHeader"><b>Career Interest</b></h3>
<div><p>Information Technology</p></div></div></div>

Desktop Support Spec Assoc

SailPoint Technologies

&lt;p&gt;SailPoint is the leading, AI-driven security platform providing the autonomous governance that best solves the needs for the modern enterprise. By harnessing the power of AI and machine learning, SailPoint automates and streamlines the complexity of delivering the right access to the right identities and technology resources at the right time. Delivered at the scale our enterprise customer&amp;#39;s demand. &lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;We are proud of our team and the culture we have built which has led to our employees voting us &ldquo;best places to work&rdquo; &ndash; 15 years in a row. &lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;u&gt;The role:&lt;/u&gt; &lt;/p&gt;&lt;p&gt;SailPoint is seeking an &lt;b&gt;Advisory Solution Consultant, Technical Specialist &lt;/b&gt;to provide deep technical pre-sales support to our &lt;b&gt;Americas Solutions Engineering&lt;/b&gt; team. You will be the technical expert during the evaluation phase of an opportunity. With a deep identity management background and a passion for problem-solving, you will lead prospects through successful Proof-of-Concept (POC) evaluations, architecting and building solutions that differentiate SailPoint from the competition.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Responsibilities:&lt;/b&gt; &lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;Manage the proof-of-concept (POC) process from end-to-end for complex opportunities.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;&lt;span&gt;Partner with field sales teams to discover and understand customer requirements, defining the use cases needed to support their technical and business needs.&lt;/span&gt;&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;&lt;span&gt;Map and articulate these use cases back to the prospect as strategic business outcomes.&lt;/span&gt;&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;&lt;span&gt;Demonstrate how the SailPoint platform will achieve their goals through tailored demonstrations and hands-on POCs.&lt;/span&gt;&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;&lt;span&gt;Develop custom code and build integrations to common enterprise systems (e.g., SAP, ServiceNow, AWS, Azure) to achieve a successful evaluation outcome.&lt;/span&gt;&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;&lt;span&gt;Coach and guide customers towards identity security best practices.&lt;/span&gt;&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;&lt;span&gt;Create and deliver technical enablement, custom assets, and reusable solutions for the broader Solutions Engineering organization.&lt;/span&gt;&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Requirements:&lt;/b&gt; &lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;5-7&amp;#43; years of professional experience as a hands-on technical resource in an enterprise software company.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;&lt;span&gt;5&amp;#43; years of deep experience in the Identity Management/Governance space. Previous expertise in implementing or customizing the SailPoint platform is a significant plus.&lt;/span&gt;&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;&lt;span&gt;Strong, demonstrable skill in integrating with one or more of the following: SAP, ServiceNow, Oracle, AWS, Azure, Google Cloud, and major HR systems (e.g., Workday).&lt;/span&gt;&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;&lt;span&gt;Strong proficiency with Java and web application development (XML, REST, SCIM).&lt;/span&gt;&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;&lt;span&gt;A working knowledge of Beanshell, application servers (e.g., Tomcat), databases (SQL), LDAP, and Active Directory is highly desired.&lt;/span&gt;&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;&lt;span&gt;Exceptional problem-solving skills and the ability to manage complex technical projects.&lt;/span&gt;&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;&lt;span&gt;Excellent written and verbal communication skills, with the ability to present to both technical and business audiences.&lt;/span&gt;&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Path to Success:&lt;/b&gt; &lt;/p&gt;&lt;p&gt;&lt;b&gt;Within the first 4 months you will:&lt;/b&gt; &lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;Master the technical intricacies of the SailPoint portfolio.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;&lt;span&gt;Learn the established processes and best practices for running successful POCs.&lt;/span&gt;&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;&lt;span&gt;Partner with senior team members on active customer evaluations.&lt;/span&gt;&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;&lt;span&gt;Build relationships with your counterparts in the field SE, Product Management, and Professional Services organizations.&lt;/span&gt;&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;&lt;span&gt;Begin contributing to the team&amp;#39;s library of custom assets and solutions.&lt;/span&gt;&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Within 6 months to 1 year, you will:&lt;/b&gt; &lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;Independently lead and manage multiple complex POCs simultaneously.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;&lt;span&gt;Be recognized as a subject matter expert in several key integration areas.&lt;/span&gt;&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;&lt;span&gt;Actively mentor and coach other Solution Engineers, helping to develop their technical skills.&lt;/span&gt;&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;&lt;span&gt;Develop, document, and promote new custom solutions for organization-wide use.&lt;/span&gt;&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;&lt;span&gt;Provide critical field feedback to Product Management to influence the future direction of the SailPoint platform.&lt;/span&gt;&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Location:&lt;/b&gt; &lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;&lt;span&gt;This is a remote position open to all candidates residing in the United States.&lt;/span&gt;&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;&lt;span&gt;We anticipate up to 25% travel and flexibility to travel as needed for customer POCs and internal events.&lt;/span&gt;&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Education:&lt;/b&gt; &lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;&lt;span&gt;Preferred, not required: BA/BS or global equivalent in a technical field.&lt;/span&gt;&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;&lt;span&gt;8&amp;#43; years of related experience is highly valued.&lt;/span&gt;&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint&rsquo;s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. &lt;span&gt;We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD): &lt;/span&gt;&lt;/p&gt;$116,900 - $197,083.60&lt;p style=&quot;text-align:left&quot;&gt;&lt;span&gt;Base salaries for employees based in other locations are competitive for the employee&rsquo;s home location.&lt;/span&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;Benefits Overview&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;1. Health and wellness coverage: Medical, dental, and vision insurance&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;2. Disability coverage: Short-term and long-term disability&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;3. Life protection: Life insurance and Accidental Death &amp;amp; Dismemberment (AD&amp;amp;D)&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;&lt;span&gt;5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account&lt;/span&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;6. Financial security: 401(k) Savings and Investment Plan with company matching&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;&lt;span&gt;7. Time off benefits: Flexible vacation policy&lt;/span&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;8. Holidays: 8 paid holidays annually&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;9. Sick leave&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;10. Parental support: Paid parental leave&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;11. Employee Assistance Program (EAP) and Care Counselors&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;13. Health Savings Account (HSA) with employer contribution&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. &lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance&amp;#64;sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.&lt;/p&gt;

Advisory Technical Specialist

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