technical services specialist

Tyler Technologies

<div><div>The Technical Services Support Specialist is responsible for diagnosing and solving customer issues in a timely and courteous manner. The incumbent may work independently or with other team members to resolve operating system, database, and other technical issues related to Tyler applications.</div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><div>
The Technical Support Specialist should be able to:</div><ul><li>
Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner.</li><li>
Provide support in the various systems management environments related to the ERP and Municipal Justice application software and legacy applications, installed on Windows</li><li>
Operating Systems, using Microsoft SQL Databases.</li><li>
Provide first tier support for technical issues.</li><li>
Respond to client requests for service by priority according to published policies.</li><li>
Build rapport with clients to turn what may be a negative situation into a positive customer service experience. Manage and prioritize multiple and often conflicting tasks.</li><li>
Demonstrate effective communication skills with a wide range of clients, both internal and external, from technical to non-technical and from management to clerical. Focus on providing accurate answers in a pleasant manner.</li><li>
Adapt to changing product and environments.</li><li>
Demonstrate full product knowledge and eliminate knowledge gaps in legacy, current and future products and services by means of self-study, supplemented by formal education.</li><li>
Provide seamless integration to department and company resources to reinforce single point of contact and total incident ownership, including those outside direct area of responsibility.</li><li>
Provide systems management (operating system, database administration, server, and workstation support) troubleshooting and consultation technical support to clients and fellow employees. Primary areas of support include:</li><li>
Remote support of client&rsquo;s mission critical financial server(s)<ul><li>
Operating system administration for Windows or Web servers</li><li>
Network &amp; local printing</li><li>
Point of sale hardware configuration and troubleshooting</li><li>
Tyler program release and third party software upgrades</li><li>
Database administration (Microsoft SQL)</li></ul></li><li>
Resolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications.</li><li>
Document and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.</li><li>
Manage open calls by identifying and prioritizing issues according to published policies.</li><li>
Escalate to senior team member or department member if situation is beyond ability and additional assistance is needed.</li><li>
Identify and meet service measurements and metrics on a daily, weekly, monthly and quarterly basis.</li><li>
Collaborate with other teams, departments and divisions with issues pertaining to Tyler software applications.</li><li>
May contribute to company knowledge library.</li><li>
May conduct training for end-users.</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li>
Bachelor&rsquo;s degree in computer science, MIS, or equivalent experience</li><li>
Experience administering Windows servers.</li><li>
Working knowledge of server hardware and network configurations, including web servers.</li><li>
Ability to troubleshoot PC configurations and connectivity issues.</li><li>
Excellent interpersonal and communication skills.</li><li>
Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.</li><li>
Strong analytical and problem-solving skills.<br>
Ability to work independently and in a team environment.</li><li>
Demonstrated ability to maintain a positive, professional attitude</li><li>
Flexible to work various shifts to cover our core hours of Monday - Friday 8AM - 8PMs.</li></ul></div>

Technical Services Support Specialist

Praetorian Standard Inc

<div>Description:
<p>
The Technical Support Services Specialist is primarily responsible for the operation, fabrication, and issuance of NASA Controlled Access Area (CAA) badge transactions, JSC temporary passes, center specific badges and credentials, NASA Foreign National permits, JSC ID cards, bullet badges (media, overlays, and special events).</p>
Requirements:
<p><b>
Essential Duties and Responsibilities</b></p><p>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.</p><ul><li>
Assemble/mail security investigation forms/packages to employees and review all paperwork received for accuracy and completeness as they pertain to the PRP, I/T, NRP, and Foreign National security programs.</li><li>
Conduct background checks as required.</li><li>
Accomplish data entry requirements on personnel processed under the above listed programs.</li><li>
Accomplish document imaging for all personnel security and foreign national records.</li><li>
Prepare and file statistical reports, metrics, presentations, and spreadsheets as required.</li><li>
Fingerprint designated personnel for security checks, investigations or clearance purposes in accordance with Standard Operating Procedures.</li><li>
Complete all required reports, forms, and other documentation in accordance with established procedures.</li><li>
Other duties as assigned.</li></ul><p><b>
Supervision</b></p><p>
This position has no supervisory components.</p><p><b>
Minimum Qualifications</b></p><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p><b>
Education and/or Experience</b></p><ul><li>
High school diploma or equivalent is required.</li><li>
One year of responsible administrative, secretarial, or badging experience preferred.</li></ul><p><b>
Skills, Certificates, Licenses, Registrations, Clearance</b></p><ul><li>
Must be authorized to work in the U.S.</li><li>
Must be able to obtain and maintain a Secret Security Clearance.</li><li>
Skill in operating a personal computer and standard office equipment.</li><li>
Working knowledge of a variety of computer software applications in word processing, spreadsheets, database, (such as: MSWord, Excel, Access, PowerPoint), and Outlook.</li><li>
Strong interpersonal skills and the ability to work closely with others.</li><li>
Ability to work flexible hours to accommodate mission requirements.</li><li>
Possess strong analytical skills, excellent verbal and written communication skills, and an in-depth understanding of various computer software applications to include Microsoft Word, Excel, and Power Point.</li><li>
Knowledge of standard office and administrative practices and procedures including business letter writing, records management, report preparation, and filing methods, correct English usage, including spelling, grammar, punctuation and vocabulary; modern office methods, equipment and procedures.</li><li>
Ability to provide varied technical and administrative assistance; use initiative and sound judgment within established guidelines; organize, coordinate, and prioritize a variety of assignments with varying deadlines; work effectively under pressure with frequent interruptions; handle difficult, confidential and sensitive assignments; organize and maintain a variety of confidential records, reports and files.</li></ul><p><b>
Competencies</b></p><p>
To perform the job successfully, an individual should demonstrate the following competencies:</p><ul><li><b>
Physical Demands - </b>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.</li><li><b>
Work Environment - </b>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.</li></ul><p><b>
PSI is a SDVOSB, Equal Opportunity and Affirmative Action Employer; we are a Drug-Free Workplace and comply with ADA regulations as applicable.</b></p><p><b>
All applicants are considered for all positions without regard to race, religion, color, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state and local laws.</b></p><p><b>
Further, we are required to take affirmative action to ensure equal employment opportunities for all persons. Equal access to programs, services and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.</b></p><p><b>
PSI participates in the E-Verify Employment Verification Program and may perform drug screenings as part of the application process where permissible by state law and required by contract.</b></p></div>

Technical Support Services Specialist

AABTools

<p><b>Role Overview</b></p><p>The <b>TECHNICAL SOLUTIONS SPECIALIST</b> will serve as the <b>&ldquo;Technical Backbone of the Sales Team&rdquo;</b>, ensuring they are fully equipped to advise clients on electrical tools solutions. This role blends deep technical product knowledge with marketing insights to support sales enablement, customer training, and industry engagement. The Specialist will collaborate closely with internal teams and external clients to translate technical expertise into actionable business outcomes.</p><p><b>Key Responsibilities</b></p><p><b>Technical Enablement &amp; Sales Support</b></p><ul><li>Equip the sales team with in-depth technical knowledge of electrical tools, applications, and industry best practices.</li><li>Prepare and deliver technical presentations, product demonstrations, and workshops for both sales staff and customers.</li><li>Collaborate with clients&rsquo; engineers and project managers to assess site requirements and recommend optimal solutions.</li><li>Conduct product trials, application demonstrations, and on-site technical support where required.</li><li>Coach, mentor, and strategize with sales staff to improve technical competency and customer engagement.</li><li>Schedule and conduct after-sales training sessions for customers.</li></ul><p><b>Marketing &amp; Product Support</b></p><ul><li>Support marketing initiatives including trade shows, exhibitions, and promotional product demonstrations.</li><li>Maintain up-to-date knowledge of AABTools&rsquo; product portfolio, competitor offerings, and market trends.</li><li>Develop technical content, guides, and documentation to aid sales and customer understanding.</li></ul><p><b>Customer &amp; Market Interaction</b></p><ul><li>Identify potential customers and project sites, tracking progress and maintaining relationships.</li><li>Address technical customer queries and resolve product-related issues promptly.</li><li>Document insights from customer visits, market trends, and competitor activity for internal reporting and strategy refinement.</li></ul><p><b>Additional Responsibilities</b></p><ul><li>Collaborate with procurement, service, and logistics teams to ensure seamless delivery and support of solutions.</li><li>Contribute to overall business growth by supporting the sales strategy with technical expertise.</li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li>Bachelor&rsquo;s degree in Electrical Engineering, Mechanical Engineering, or related technical field.</li><li>2&ndash;5 years of experience in technical product support, product marketing, or sales enablement in tools, machinery, or industrial solutions.</li><li>Strong understanding of electrical tools, industrial applications, or construction equipment is highly desirable.</li><li>Experience creating technical presentations, workshops, or customer training is a plus.</li></ul><p><b>Key Skills</b></p><ul><li>Deep technical knowledge of electrical tools with the ability to simplify complex concepts.</li><li>Excellent communication, presentation, and coaching skills.</li><li>Customer-focused mindset with problem-solving aptitude.</li><li>Ability to work collaboratively with sales teams and independently on technical projects.</li><li>Proficiency in MS Office and CRM systems.</li><li>Willingness to travel to customer sites and company locations as required.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary with performance-based incentives.</li><li>Comprehensive training on AABTools&rsquo; products, services, and industry applications.</li><li>Opportunity to grow within a leading tools and industrial solutions provider in the UAE.</li><li>Supportive, collaborative, and knowledge-driven work environment.</li></ul><p>Job Types: Full-time, Permanent</p><p>Experience:</p><ul><li>technical support or sales in tools/industrial solution: 2 years (Required)</li></ul><p>License/Certification:</p><ul><li>UAE Driving License (Required)</li></ul><p>Willingness to travel:</p><ul><li>75% (Preferred)</li></ul><p>Work Location: In person</p>

Technical Solutions Specialist

M.C. Dean, Inc.

<div>Overview:
<div><b>About M.C. Dean</b></div><div>
M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation&rsquo;s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.</div><div>
</div><div><b>
Why Join Us?</b></div><div>
Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values&mdash;agility, expertise, and trust&mdash;we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.</div><p><br>
We are seeking a<b> Tech Specialist 3</b> to join our <b>Security and Electronic Systems (SES)</b> business Unit. As part of <b>(SES)</b> Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.</p>
Responsibilities:
<div>
Technical Specialist provides advanced technical leadership in the development, implementation, final testing, startup, commissioning, calibration of instrumentation devices within BMS (Building Management Systems), EPMS (Electrical Power Management Systems), SCADA (Supervisory Control and Data Acquisition) systems and (ICS) Industrial Control systems. This role is responsible for implementing multiple interconnected systems with advanced configurable integrations, ensuring optimal performance, interoperability, and security. The Technical Specialist understands sophisticated electrical and mechanical distribution systems. Assist in planning and execution of complex projects, providing strategic guidance and technical expertise. You will contribute to a safe working environment for co-workers and customers and help ensure the overall success of projects. Local, regional, and national travel may be required.</div><br>
<div></div><ul><li>
Assist in the development, implementation, and maintenance of complex BMS, EPMS and SCADA systems, focusing on advanced configurable integrations.</li><li>
Perform basic TCP/IP configuration</li><li>
Configure communication devices and troubleshoot communication link failure</li><li>
Configure Modbus Gateway devices communication protocol and ability to use applications like Modscan for troubleshooting and monitoring</li><li>
Understand the vendor&rsquo;s manuals and configure vendor&rsquo;s power meter, PDU, ATS, Generators, STS, UPS, and Battery systems etc.</li><li>
Navigate through EPMS and SCADA applications for monitoring, trending, and retrieving of data</li><li>
Safely open, close, rack-in and rack-out of breakers for points monitoring</li><li>
Understand PLC applications to load and update projects</li><li>
Understand PLC applications to configure the communication parameters</li><li>
Prepares and review simple electrical sketches, CX plans, and data sheets</li><li>
Perform simple routine electrical and mechanical calculations</li><li>
Assists in review of supplier documentation for compliance with specifications</li><li>
Basic knowledge of Commissioning, inspection, and testing of electrical components and systems</li><li>
Knowledge of basic electrical and mechanical theories</li><li>
Basic power systems familiarity with switchgear, transformers, circuit breakers, power panels, protection relays, UPS systems, power monitoring systems, text equipment, etc.</li><li>
Perform Point to Point and functional startup scrips on EPMS/BMS systems</li><li>
Manage the progress of startup and issues lists, standards and commissioning tools</li><li>
Write Point to Point and functional startup scripts on EPMS/BMS/ICS systems</li><li>
Manage the progress of startup and issues lists in CX Allow and other commissioning tools</li><li>
Basic programming and troubleshooting skills of PLC and SCADA</li><li>
Proficient with technical writing</li><li>
Knowledge of advanced mathematics</li><li>
Basic awareness of industry codes and standards</li><li>
Good communication skills</li><li>
Willing to travel to customer sites for startups</li></ul>
Qualifications:
<p><b>
Education:</b></p><ul><li>
Requires 10 or more years of experience with installation, troubleshooting and/or testing of EPMS, BMS, Industrial instrumentation and/or SCADA systems</li><li>
10+ years of experience with a High School Diploma 8+ years of experience with an Associate's</li><li>
Requires reliable attendance at customer site during work hours required by customer</li></ul><div><b>
Preferred Technologies:</b></div><ul><li>
Allen Bradley PLC, Ignition, Distech, Niagara, Siemens Desigo, Eaton Foreseer, Schneider EPO, Open Systems Interconnection (OSI), Wonderware, Instrumentation calibrator/simulator</li></ul><div><b>
Preferred Industry Certifications:</b></div><ul><li>
CCST certification, Security+ certification</li></ul><p><b>
Abilities:</b></p><ul><li>
Exposure to computer screens for an extended period of time.</li><li>
Sitting for extended periods of time.</li><li>
Reach by extending hands or arms in any direction.</li><li>
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.</li><li>
Listen to and understand information and ideas presented through spoken words and sentences.</li><li>
Communicate information and ideas in speaking so others will understand.</li><li>
Read and understand information and ideas presented in writing.</li><li>
Apply general rules to specific problems to produce answers that make sense.</li><li>
Identify and understand the speech of another person.</li></ul></div>

Tech Specialist 3 - Austin, TX

By Light Professional IT Services

<div>Company Overview:
<div>
Dignitas Technologies, a By Light company, offers a wide range of services in the military modeling, simulation, and training (MS&amp;T) industry from research efforts advancing simulation technologies to large acquisition contracts. Dignitas specializes in system and software analysis, design, development, testing, fielding, and courseware for Live, Virtual, and Constructive (LVC) training applications.</div><div></div><div><br>
By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.</div>
Position Overview:
<div>
Dignitas Technologies is looking for a qualified Tech Data Specialist to support the LFS PLM at CPE ST3.</div>
Responsibilities:
<ul><li>Develop, update, and maintain technical documentation including Technical Data Packages (TDPs), drawings, firmware documentation, maintenance manuals, New Equipment Training (NET) materials, and logistics documentation in support of BATL and ARC sustainment activities.</li><li>
Ensure configuration control of all technical data by supporting Configuration Control Board (CCB) processes, incorporating approved engineering changes, maintaining revision histories, and publishing updated documentation to Government repositories.</li><li>
Conduct parts analysis and obsolescence (DMSMS) assessments to identify end-of-life components, evaluate form-fit-function alternatives, and support proactive lifecycle sustainment planning.</li><li>
Support inventory management, spare parts cataloging, and data reporting requirements by maintaining accurate records of configuration baselines, component availability, and sustainment trends.</li><li>
Duties include coordination within a climate-controlled logistics facility supporting electronic components and spare parts inventory, as well as participation in meetings at Government and contractor sites.</li><li>
Compliance with applicable security, cybersecurity, OPSEC, and safety requirements is mandatory.</li></ul>
Required Experience/Qualifications:
<ul><li>Minimum of four (4) years of experience in technical writing, configuration management, sustainment documentation, or lifecycle support within a DoD or defense-related environment.</li><li>
Demonstrated experience supporting TDP updates, document revision control, parts cataloging, or DMSMS/obsolescence analysis for electromechanical or electronic systems.</li><li>
Working knowledge of configuration management principles, MIL-STD documentation practices, and lifecycle logistics support processes.</li><li><div>
Ability to coordinate with engineers, logisticians, and Government stakeholders to collect, validate, and publish technical data accurately and efficiently.</div></li><li><div>
Strong written communication, document control, and analytical skills with attention to detail in managing controlled technical information.</div></li></ul>
Preferred Experience/Qualifications:<br>
<div></div>
Special Requirements/Security Clearance:
<ul><li>Ability to obtain and maintain a DoD security clearance, as required by the contract; must comply with OPSEC, cybersecurity, and credentialing requirements.</li><li>
Positions may require travel to CONUS (and potentially OCONUS) military installations to support live-fire training ranges, conduct on-site troubleshooting, integration, and program reviews.</li></ul>
Physical Demands:
<ul><li>Work will be performed in a combination of contractor office spaces, warehouse/depot facilities, Government offices, and operational field environments.</li><li>
Field support activities may involve outdoor environments and operational range conditions.</li></ul></div>

Technical Data Specialist

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Tech Specialist 3 - Austin, TX

Technical Data Specialist