technical solution architect

Concentrix

<div><p><b>Role Description</b></p><p><b>
The IT Solutions mission is to deliver cost-effective integrated technology solutions, with our Global Concentrix Sales and Solution Architect teams, to our clients. You will</b></p><ul>
<li><b>Act as Single point of contact for IT Solutions activities for Sales/Solutions organization
</b></li><li><b>Own the provision of one integrated IT Solution Offering covering IT Infrastructure and services inclusive of Information Security, Business Continuity, Network &amp; Voice Connectivity as well as IT Service Delivery Standards into our proposal submissions.</b></li>
<li><b>Responsible for Developing an integrated solution design, incorporating Strategic Concentrix Products and optimizing costs across IT delivery platforms to meet client technology requirements.</b></li>
<li><b>Accountable for providing high quality technical solutions that can be delivered quickly and efficiently at lowest risk.</b></li>
</ul><p><b>Description of the Role:</b></p><p>
The Technology Solution Architect role will report into the team under the Concentrix Senior Vice President for IT solutions and account delivery.</p><p>
We are looking for a dedicated, ambitious, and self-driven Technology Solution Architect. As a Technology Solution Architect, you will work closely with our customers to understand their needs and build the technical high-level design that will meet their and Concentrix requirements.</p><p>
You will need to build relationships across teams (Presales, Architects, Infrastructure Shared Service Leaders, Product Owners, Project Management, Implementation teams), work and align with them, and get their agreement and approval on the proposed solutions.</p><p>
The Technology Solution Architect will be responsible for the definition and design of the technology solutions that will meet the needs of our client&rsquo;s technology requirements. You will act as a gateway to Concentrix diverse technical offers and options.</p><p>
As a Technology Solution Architect, you should be passionate professional that is able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.</p><p>
Ultimately, you should be able to provide technical, product and business knowledge to support the sales process, strengthen customer relationships and answer operational needs.</p><p>
Besides building strong relationships with customers, the Technology Solution Architect will focus on understanding clients' needs and goals and use that to introduce our company's products and services.</p><p></p><p><b>
Here's what a day on the role may look like:</b></p><ul>
<li>Support sales management for account growth</li>
<li>Work with presales teams during the RFP phase and support in defining the technical solution and architecture to propose.</li>
<li>During the solution phase, develop a partnership with the client to evolve technological solutions to support their requirements.</li>
<li>Manage customer expectations and lead them to the most suitable solution</li>
<li>Analyze customers' needs and suggest upgrades or additional features to meet their requirements and drive stability and functionality</li>
<li>Accountable for providing high quality technical solutions.</li>
<li>Experience with multi-channel cloud based platforms in the area of Digital Transformation such as Amazon Connect, NICE CXOne, Genesys PureCloud, Natural Language Processing, intelligent based call deflection via IVRs, Speech/Text Analytics solutions, Automation via email/chat Bots.</li>
<li>During solution phase, work with clients and Concentrix teams to define comprehensive and coherent solution:<ul>
<li>Design requirements that adhere to Concentrix Contact Center operational and security standards.</li>
<li>Network definition: Client interconnexion, required routings, VLAN needs, etc.</li>
<li>Contact center solution requirements: SIP trucking &amp; carriers, IVR needs and configuration, voice prompts, SVI, CTI, etc.</li>
<li>Together with the client and operation, design, propose and defend from Business and end customer point of view contact flows.</li>
<li>Define or confirm the Contact Center solution required integration with client or Concentrix tools.</li>
<li>Identify and collect required tools (client or Concentrix) and define/advise the best way to access them.</li>
<li>Validate the solution design with Global Architecture Network/Voice/Server team</li>
</ul></li><li>Collaborate closely with the security team to establish a robust data protection framework centered around client data. By proactively identifying and mitigating potential risks, we will ensure that we prioritizes the protection of client information.</li>
<li>Document the scope of the project and the high-level architecture to be provided to Project management and Implementation team.</li>
<li>Assure the right transfer of knowledge to all required teams.</li>
<li>Assure at the end of the setup/implementation phase, all mandatory documentation exists, is conform to industry best practices and company expectations and provided to run team.</li>
<li>Drive continuous improvement in IT Service Delivery by defining and enforcing best practices for Playbook creation, ensuring high-quality deliverables and alignment with overall service management objectives.</li>
</ul><p></p><p><b>Required Skill Set:</b></p><p>
Great customer experience is at the core of our company's success, so you will play a crucial role in achieving our goals and objectives. We welcome candidates from diverse and atypical backgrounds, but we'd appreciate it if you have the following:</p><p></p><ul>
<li>5 years (+) experience in contact center solutions/services</li>
<li>Extensive knowledge of networks, telephony, security, domain, and application services</li>
<li>Deep understanding of the business challenges facing organizations in relation to the contact center strategy and customer management</li>
<li>Proven experience of solution architecture and solutioning in a multi-channel environment</li>
<li>Desirable experience of automation and digital technologies</li>
<li>Desirable experience of direct management of third-party providers and partners
</li><li>Strong, clear communicator both verbal and written.</li>
<li>Team player</li>
<li>Excellent organizational, time management and prioritization skills</li>
<li>Ability to work on own initiative and within a team structure, making decisions where appropriate and within scope of role.</li>
<li>Ability to use judgement and discretion.</li>
<li>Ability to challenge and influence.</li>
<li>Ability to initiate and drive through change.</li>
<li>Ability to make commercially sound business decisions.</li>
<li>Outstanding interpersonal and communication (verbal and written) skills being able to work in a transverse organization,</li>
<li>Comfortable with direct responsibility and accountability,</li>
<li>Ability to engage with IT teams in different regions and cultures, always understanding the diverse landscapes and pressures per region.</li>
<li>Being curious and fast learning, allowing him/her to have a global technological vision,</li>
<li>Support your business peers and work with them to become the trusted &quot;go-to-person&quot; for the client and the Concentrix team with any technology challenge or project.</li>
<li>Solid technical background with preferable hands-on experience in Contact Center solutions &amp; Network</li>
<li>An ability to grasp customers' needs, suggest timely solutions and know when to escalate and bring in extra resources.</li>
<li>Strong analytical and problem-solving skills</li>
<li>Must be able to multi-task and work well under pressure.</li>
<li>Strong sense of urgency, organization, accountability, and attention to detail.</li>
<li>Experience in managing multiple stakeholders and projects.</li>
<li>A listener who is customer-oriented and attentive to their needs</li>
<li>Critical thinker and problem-solving skills</li>
<li>Ability to work early or late hours to participate in Business and technical activities.</li>
<li>Degree in Computer, Science or relevant field</li>
</ul><p><b>Disclaimer</b></p><p>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic</p></div><p></p>

IT Solutions Architect Role

help AG

<div><p>Help AG is looking for a talented and experienced Solution Architect who will have a key role in discovering opportunities and in positioning Help AG&rsquo;s security solutions to customers and prospects and creating technical content for proposals and RFP responses. The Solution Architect will have a critical role in ensuring the success of Proof of Concepts. During and post implementation, the Solution Architect will be tasked with ensuring customer success (from a technology architecture and a solutions point of view), ensuring alignment with the implementation team and detecting cross-selling and up-selling opportunities. The role is crucial to Help AG&rsquo;s success in the market and is strongly sales focused to ensure increased business.</p><p><b><br>
Responsibilities:</b></p><ul><li><p><br>
Discovering opportunities, positioning Help AG&rsquo;s security increased business services to customers and prospects and creating technical content for proposals and RFP responses.</p></li><li><p>
Ensuring the success of Proof of Concepts.</p></li><li><p>
During and post implementation, the Solution Architect will be tasked with ensuring customer success (from a technology architecture and a solutions point of view), ensuring alignment with the delivery units and detecting cross-selling and up-selling opportunities.</p></li><li><p>
Ensure Help AG&rsquo;s success in the market and strongly sales-focused to ensure increased business.</p></li></ul><p><b><br>
Qualifications &amp; Skills:</b></p><p></p><ul><li><p>
Bachelor&rsquo;s degree from a related field and relevant security certifications, both from vendors and vendor-independent parties.</p></li><li><p>
Excellent understanding of Cyber, and information security challenges and strategies.</p></li><li><p>
Prior experience in positioning managed security services.</p></li><li><p>
Prior experience in positioning GRC and VAPT services.</p></li><li><p>
Technical and solution knowledge on Cloud IT and Sec Technologies.</p></li><li><p>
Strong Consulting skills covering both technical as well as commercial understanding of an opportunity.</p></li><li><p>
Solid understanding of technology from both a technical as well as a concept perspective.</p></li><li><p>
Strong pedagogical skills in explaining difficult technical concepts in an easy to understand way</p></li><li><p>
Solid business acumen.</p></li><li><p>
Excellent report/technical documentation writing skills.</p></li><li><p>
Strong presentation skills.</p></li><li><p>
Flexible work approach based on the requirements of the job.</p></li><li><p>
Team player and optimistic.</p></li><li><p>
Customer centric and independent in work.</p></li><li><p>
Strong verbal and written command of English.</p></li><li><p>
Prior pre-sales experience is desired but not mandatory.</p></li></ul><p><b><br>
Benefits:</b></p><ul><li><p><br>
Health insurance with one of the leading global providers for medical insurance.</p></li><li><p>
Career progression and growth through challenging projects and work.</p></li><li><p>
Employee engagement and wellness campaigns activities throughout the year.</p></li><li><p>
Excellent learning and development opportunities.</p></li><li><p>
Annual Flights Tickets.</p></li><li><p>
Inclusive and diverse working environment.</p></li><li><p>
Flexible/Hybrid working environment.</p></li><li><p>
Open Door Policy.</p></li></ul><p></p><p><b><br>
About Us:</b></p><p><br>
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.</p><p>
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.</p><p>
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</p></div>

Solution Architect

<div><div><div><p><b>Information Technology
</b></p><p><b>Other
</b></p></div><div><div><div><b>Location</b></div>
<div>Kagithane, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures.</div><h2 class="jobSectionHeader"><b>
Description</b></h2><div><b>
Role Description</b></div><p><b>
The IT Solutions mission is to deliver cost-effective integrated technology solutions, with our Global Concentrix Sales and Solution Architect teams, to our clients. You will</b></p><ul><li><b>
Act as Single point of contact for IT Solutions activities for Sales/Solutions organization
</b></li><li><b>Own the provision of one integrated IT Solution Offering covering IT Infrastructure and services inclusive of Information Security, Business Continuity, Network &amp; Voice Connectivity as well as IT Service Delivery Standards into our proposal submissions.</b></li><li><b>
Responsible for Developing an integrated solution design, incorporating Strategic Concentrix Products and optimizing costs across IT delivery platforms to meet client technology requirements.</b></li><li><b>
Accountable for providing high quality technical solutions that can be delivered quickly and efficiently at lowest risk.</b></li></ul><p><b>
Description of the Role:</b></p><p>
The Technology Solution Architect role will report into the team under the Concentrix Senior Vice President for IT solutions and account delivery.</p><p>
We are looking for a dedicated, ambitious, and self-driven Technology Solution Architect. As a Technology Solution Architect, you will work closely with our customers to understand their needs and build the technical high-level design that will meet their and Concentrix requirements.</p><p>
You will need to build relationships across teams (Presales, Architects, Infrastructure Shared Service Leaders, Product Owners, Project Management, Implementation teams), work and align with them, and get their agreement and approval on the proposed solutions.</p><p>
The Technology Solution Architect will be responsible for the definition and design of the technology solutions that will meet the needs of our client&rsquo;s technology requirements. You will act as a gateway to Concentrix diverse technical offers and options.</p><p>
As a Technology Solution Architect, you should be passionate professional that is able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.</p><p>
Ultimately, you should be able to provide technical, product and business knowledge to support the sales process, strengthen customer relationships and answer operational needs.</p><p>
Besides building strong relationships with customers, the Technology Solution Architect will focus on understanding clients' needs and goals and use that to introduce our company's products and services.</p><p><b>
Here's what a day on the role may look like:</b></p><ul><li>
Support sales management for account growth</li><li>
Work with presales teams during the RFP phase and support in defining the technical solution and architecture to propose.</li><li>
During the solution phase, develop a partnership with the client to evolve technological solutions to support their requirements.</li><li>
Manage customer expectations and lead them to the most suitable solution</li><li>
Analyze customers' needs and suggest upgrades or additional features to meet their requirements and drive stability and functionality</li><li>
Accountable for providing high quality technical solutions.</li><li>
Experience with multi-channel cloud based platforms in the area of Digital Transformation such as Amazon Connect, NICE CXOne, Genesys PureCloud, Natural Language Processing, intelligent based call deflection via IVRs, Speech/Text Analytics solutions, Automation via email/chat Bots.</li><li>
During solution phase, work with clients and Concentrix teams to define comprehensive and coherent solution:<ul><li>
Design requirements that adhere to Concentrix Contact Center operational and security standards.</li><li>
Network definition: Client interconnexion, required routings, VLAN needs, etc.</li><li>
Contact center solution requirements: SIP trucking &amp; carriers, IVR needs and configuration, voice prompts, SVI, CTI, etc.</li><li>
Together with the client and operation, design, propose and defend from Business and end customer point of view contact flows.</li><li>
Define or confirm the Contact Center solution required integration with client or Concentrix tools.</li><li>
Identify and collect required tools (client or Concentrix) and define/advise the best way to access them.</li><li>
Validate the solution design with Global Architecture Network/Voice/Server team</li></ul></li><li>
Collaborate closely with the security team to establish a robust data protection framework centered around client data. By proactively identifying and mitigating potential risks, we will ensure that we prioritizes the protection of client information.</li><li>
Document the scope of the project and the high-level architecture to be provided to Project management and Implementation team.</li><li>
Assure the right transfer of knowledge to all required teams.</li><li>
Assure at the end of the setup/implementation phase, all mandatory documentation exists, is conform to industry best practices and company expectations and provided to run team.</li><li>
Drive continuous improvement in IT Service Delivery by defining and enforcing best practices for Playbook creation, ensuring high-quality deliverables and alignment with overall service management objectives.</li></ul><p><b>
Required Skill Set:</b></p><p>
Great customer experience is at the core of our company's success, so you will play a crucial role in achieving our goals and objectives. We welcome candidates from diverse and atypical backgrounds, but we'd appreciate it if you have the following:</p><ul><li>
5 years (+) experience in contact center solutions/services</li><li>
Extensive knowledge of networks, telephony, security, domain, and application services</li><li>
Deep understanding of the business challenges facing organizations in relation to the contact center strategy and customer management</li><li>
Proven experience of solution architecture and solutioning in a multi-channel environment</li><li>
Desirable experience of automation and digital technologies</li><li>
Desirable experience of direct management of third-party providers and partners</li><li>
Strong, clear communicator both verbal and written.</li><li>
Team player</li><li>
Excellent organizational, time management and prioritization skills</li><li>
Ability to work on own initiative and within a team structure, making decisions where appropriate and within scope of role.</li><li>
Ability to use judgement and discretion.</li><li>
Ability to challenge and influence.</li><li>
Ability to initiate and drive through change.</li><li>
Ability to make commercially sound business decisions.</li><li>
Outstanding interpersonal and communication (verbal and written) skills being able to work in a transverse organization,</li><li>
Comfortable with direct responsibility and accountability,</li><li>
Ability to engage with IT teams in different regions and cultures, always understanding the diverse landscapes and pressures per region.</li><li>
Being curious and fast learning, allowing him/her to have a global technological vision,</li><li>
Support your business peers and work with them to become the trusted &quot;go-to-person&quot; for the client and the Concentrix team with any technology challenge or project.</li><li>
Solid technical background with preferable hands-on experience in Contact Center solutions &amp; Network</li><li>
An ability to grasp customers' needs, suggest timely solutions and know when to escalate and bring in extra resources.</li><li>
Strong analytical and problem-solving skills</li><li>
Must be able to multi-task and work well under pressure.</li><li>
Strong sense of urgency, organization, accountability, and attention to detail.</li><li>
Experience in managing multiple stakeholders and projects.</li><li>
A listener who is customer-oriented and attentive to their needs</li><li>
Critical thinker and problem-solving skills</li><li>
Ability to work early or late hours to participate in Business and technical activities.</li><li>
Degree in Computer, Science or relevant field</li></ul><p><b>
Disclaimer</b></p><p>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic</p></div></div></div><p></p>

Outliant

<div>
 <strong>
  About us:
  <br/>
  <br/>
 </strong>
 Ignite Visibility is an award-winning, technology-enabled digital marketing agency, recognized for our cutting-edge approach to product creation and performance marketing.
 <br/>
 <br/>
 We&rsquo;re a powerhouse of innovation, driven by a team of strategists, creators, and engineers who work remotely and thrive in a diverse, fast-paced environment. Our mission is simple: deliver best-in-class results through bold thinking and strategic digital solutions that make a real impact.
 <br/>
 <br/>
 Recently,
 <strong>
  Ignite Visibility
 </strong>
 has expanded through the strategic acquisition of
 <strong>
  Outliant
 </strong>
 , integrating their exceptional product and website development expertise into our collective.
 <br/>
 <br/>
 While you may still see
 <strong>
  Outliant
 </strong>
 email addresses from hiring managers, please note that all positions are now part of Ignite Visibility. We continue to live by a culture that inspires excellence, values ingenuity, and empowers every team member to push boundaries and deliver seamless digital experiences.
 <br/>
 <br/>
 Join Ignite Visibility, where visionary ideas lead to exceptional growth and impactful results!
 <br/>
 <br/>
 <strong>
  About the role:
  <br/>
  <br/>
 </strong>
 We&rsquo;re looking to hire a full-time remote
 <strong>
  Solutions Architect II
 </strong>
 for Webflow-based projects. You'll be empowered to define your own work and set the technical vision for assigned projects.
 <br/>
 <br/>
 Given broad business direction, you'll generate new frameworks, concepts, and methodologies within the solution architecture field. You'll be responsible for crafting your own roadmap and creating challenging yet achievable projects, fostering an environment of continuous learning and growth.
 <br/>
 <br/>
 <strong>
  This role requires working in EST (Eastern Standard Time).
  <br/>
  <br/>
 </strong>
 <strong>
  Seniority Level:
 </strong>
 Senior Level
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strategic Collaboration: Collaborate with stakeholders across various departments to understand their needs and challenges at a strategic level.
  </li>
  <li>
   Complex Requirements Analysis: Analyze complex business requirements and translate them into innovative and future-proof technical solutions.
  </li>
  <li>
   Concept Generation: Generate and promote new concepts, principles, and methods within the solution architecture discipline.
  </li>
  <li>
   Solution Design and Architecture: Design and architect highly scalable, secure, and cost-effective solutions, considering emerging technologies and industry best practices.
  </li>
  <li>
   Technology Integration: Select and integrate cutting-edge technologies (hardware, software, cloud) to build robust and efficient solutions, including React, Node.js, Webflow, Google Tag Manager, and Google Analytics.
  </li>
  <li>
   Technical Documentation: Develop and maintain comprehensive technical documentation to ensure knowledge transfer and ongoing solution effectiveness.
  </li>
  <li>
   Presentation Leadership: Lead presentations and discussions, effectively defending your proposed solutions to both technical and non-technical audiences.
  </li>
  <li>
   Implementation Collaboration: Collaborate with development teams to ensure seamless implementation of your designed solutions.
  </li>
  <li>
   Optimization Identification: Identify opportunities for optimization within existing systems and propose innovative solutions to improve overall efficiency.
  </li>
  <li>
   Emerging Technologies Monitoring: Stay at the forefront of emerging technologies, actively evaluating and integrating them into your solution strategy.
  </li>
  <li>
   Mentorship and Knowledge Sharing: Mentor junior Solution Architects and share your expertise by contributing to internal knowledge sharing initiatives.
  </li>
  <li>
   Team Leadership Experience: Demonstrated experience leading and guiding teams to achieve project and organizational goals.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 7 years of experience in solution architecture or a related technical role (e.g., software development, DevOps, systems engineering).
  </li>
  <li>
   Hands-on experience with ReactJS and Node.js.
  </li>
  <li>
   3-5 years of experience in solution design and implementation, with expertise in a specific domain (e.g., cloud computing, security).
  </li>
  <li>
   Proven track record of successfully leading and executing complex technical projects.
  </li>
  <li>
   Mastery of a broad range of technical skills relevant to the role, including cloud computing, enterprise architecture, and IT security.
  </li>
  <li>
   Strong ability to generate innovative solutions and develop new approaches within the solution architecture field.
  </li>
  <li>
   Strong communicator who can bridge the gap between technical and non-technical audiences.
  </li>
  <li>
   Exceptional analytical and problem-solving skills, with the ability to think strategically and consider long-term implications.
  </li>
  <li>
   Experience implementing and managing Google Tag Manager and Google Analytics for web projects.
  </li>
  <li>
   Certification in solution architecture (e.g., AWS/Azure Solutions Architect or Google Cloud Certified Professional Cloud Architect) is a plus.
  </li>
  <li>
   Experience with enterprise integration patterns and best practices.
  </li>
  <li>
   Hands-on experience with cloud platforms, preferably AWS.
  </li>
  <li>
   Strong understanding of microservices architecture and containerization technologies (e.g., Docker, Kubernetes).
  </li>
  <li>
   Ability to create and maintain comprehensive documentation of architecture designs and solutions.
  </li>
  <li>
   Experience with automation and orchestration tools.
  </li>
  <li>
   Familiarity with compliance and regulatory requirements (e.g., GDPR, HIPAA).
  </li>
  <li>
   Strong leadership skills with the ability to influence and guide technical teams.
  </li>
  <li>
   Ability to stay current with emerging technologies and industry trends.
  </li>
  <li>
   Experience in managing stakeholder expectations and delivering high-quality solutions on time and within budget.
  </li>
  <li>
   A personal computer with stable internet connection.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What&rsquo;s in it for you?
  <br/>
  <br/>
 </strong>
 As a full-time member of our team, you&rsquo;ll enjoy:
 <br/>
 <br/>
 <ul>
  <li>
   Paid Time Off
  </li>
  <li>
   Non-working holidays per country of residence.
  </li>
  <li>
   Salary increases and performance-based bonuses.
  </li>
  <li>
   Referral bonuses.
  </li>
  <li>
   Monthly internet stipend.
  </li>
  <li>
   Fun and casual work environment.
  </li>
  <li>
   Employee engagement activities and virtual gatherings.
  </li>
  <li>
   We are a diverse, global team! 🌍
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Important Notice
  <br/>
  <br/>
 </strong>
 To ensure the legitimacy of job opportunities, we strongly recommend that you solely rely on positions posted here on our official website:
 <strong>
  outliant.com/careers
 </strong>
 .
 <br/>
 <br/>
 All our current job openings require video interviews conducted in either or both synchronous (via Google Meet) and asynchronous (via HireFlix) formats. Kindly refrain from accepting offers that appear suspicious. For any inquiries or concerns, feel free to reach out to us via email at
 <strong>
  recruitment@outliant.com
 </strong>
 .
 <br/>
 <br/>
 Please be assured that we are fully committed to maintaining integrity in our hiring process.
 <br/>
 <br/>
</div>


Solutions Architect II

<div><div><div><p><b>Information Technology
</b></p><p><b>Other
</b></p></div><div><div><div><b>Location</b></div>
<div>Kagithane, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures.<h2 class="jobSectionHeader"><b>
Description</b></h2><div><b>
Role Description</b></div><p><b>
The IT Solutions mission is to deliver cost-effective integrated technology solutions, with our Global Concentrix Sales and Solution Architect teams, to our clients. You will</b></p><ul><li><b>
Act as Single point of contact for IT Solutions activities for Sales/Solutions organization
</b></li><li><b>Own the provision of one integrated IT Solution Offering covering IT Infrastructure and services inclusive of Information Security, Business Continuity, Network &amp; Voice Connectivity as well as IT Service Delivery Standards into our proposal submissions.</b></li><li><b>
Responsible for Developing an integrated solution design, incorporating Strategic Concentrix Products and optimizing costs across IT delivery platforms to meet client technology requirements.</b></li><li><b>
Accountable for providing high quality technical solutions that can be delivered quickly and efficiently at lowest risk.</b></li></ul><p><b>
Description of the Role:</b></p><p>
The Technology Solution Architect role will report into the team under the Concentrix Senior Vice President for IT solutions and account delivery.</p><p>
We are looking for a dedicated, ambitious, and self-driven Technology Solution Architect. As a Technology Solution Architect, you will work closely with our customers to understand their needs and build the technical high-level design that will meet their and Concentrix requirements.</p><p>
You will need to build relationships across teams (Presales, Architects, Infrastructure Shared Service Leaders, Product Owners, Project Management, Implementation teams), work and align with them, and get their agreement and approval on the proposed solutions.</p><p>
The Technology Solution Architect will be responsible for the definition and design of the technology solutions that will meet the needs of our client&rsquo;s technology requirements. You will act as a gateway to Concentrix diverse technical offers and options.</p><p>
As a Technology Solution Architect, you should be passionate professional that is able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.</p><p>
Ultimately, you should be able to provide technical, product and business knowledge to support the sales process, strengthen customer relationships and answer operational needs.</p><p>
Besides building strong relationships with customers, the Technology Solution Architect will focus on understanding clients' needs and goals and use that to introduce our company's products and services.</p><p><b>
Here's what a day on the role may look like:</b></p><ul><li>
Support sales management for account growth</li><li>
Work with presales teams during the RFP phase and support in defining the technical solution and architecture to propose.</li><li>
During the solution phase, develop a partnership with the client to evolve technological solutions to support their requirements.</li><li>
Manage customer expectations and lead them to the most suitable solution</li><li>
Analyze customers' needs and suggest upgrades or additional features to meet their requirements and drive stability and functionality</li><li>
Accountable for providing high quality technical solutions.</li><li>
Experience with multi-channel cloud based platforms in the area of Digital Transformation such as Amazon Connect, NICE CXOne, Genesys PureCloud, Natural Language Processing, intelligent based call deflection via IVRs, Speech/Text Analytics solutions, Automation via email/chat Bots.</li><li>
During solution phase, work with clients and Concentrix teams to define comprehensive and coherent solution:<ul><li>
Design requirements that adhere to Concentrix Contact Center operational and security standards.</li><li>
Network definition: Client interconnexion, required routings, VLAN needs, etc.</li><li>
Contact center solution requirements: SIP trucking &amp; carriers, IVR needs and configuration, voice prompts, SVI, CTI, etc.</li><li>
Together with the client and operation, design, propose and defend from Business and end customer point of view contact flows.</li><li>
Define or confirm the Contact Center solution required integration with client or Concentrix tools.</li><li>
Identify and collect required tools (client or Concentrix) and define/advise the best way to access them.</li><li>
Validate the solution design with Global Architecture Network/Voice/Server team</li></ul></li><li>
Collaborate closely with the security team to establish a robust data protection framework centered around client data. By proactively identifying and mitigating potential risks, we will ensure that we prioritizes the protection of client information.</li><li>
Document the scope of the project and the high-level architecture to be provided to Project management and Implementation team.</li><li>
Assure the right transfer of knowledge to all required teams.</li><li>
Assure at the end of the setup/implementation phase, all mandatory documentation exists, is conform to industry best practices and company expectations and provided to run team.</li><li>
Drive continuous improvement in IT Service Delivery by defining and enforcing best practices for Playbook creation, ensuring high-quality deliverables and alignment with overall service management objectives.</li></ul><p><b>
Required Skill Set:</b></p><p>
Great customer experience is at the core of our company's success, so you will play a crucial role in achieving our goals and objectives. We welcome candidates from diverse and atypical backgrounds, but we'd appreciate it if you have the following:</p><ul><li>
5 years (+) experience in contact center solutions/services</li><li>
Extensive knowledge of networks, telephony, security, domain, and application services</li><li>
Deep understanding of the business challenges facing organizations in relation to the contact center strategy and customer management</li><li>
Proven experience of solution architecture and solutioning in a multi-channel environment</li><li>
Desirable experience of automation and digital technologies</li><li>
Desirable experience of direct management of third-party providers and partners</li><li>
Strong, clear communicator both verbal and written.</li><li>
Team player</li><li>
Excellent organizational, time management and prioritization skills</li><li>
Ability to work on own initiative and within a team structure, making decisions where appropriate and within scope of role.</li><li>
Ability to use judgement and discretion.</li><li>
Ability to challenge and influence.</li><li>
Ability to initiate and drive through change.</li><li>
Ability to make commercially sound business decisions.</li><li>
Outstanding interpersonal and communication (verbal and written) skills being able to work in a transverse organization,</li><li>
Comfortable with direct responsibility and accountability,</li><li>
Ability to engage with IT teams in different regions and cultures, always understanding the diverse landscapes and pressures per region.</li><li>
Being curious and fast learning, allowing him/her to have a global technological vision,</li><li>
Support your business peers and work with them to become the trusted &quot;go-to-person&quot; for the client and the Concentrix team with any technology challenge or project.</li><li>
Solid technical background with preferable hands-on experience in Contact Center solutions &amp; Network</li><li>
An ability to grasp customers' needs, suggest timely solutions and know when to escalate and bring in extra resources.</li><li>
Strong analytical and problem-solving skills</li><li>
Must be able to multi-task and work well under pressure.</li><li>
Strong sense of urgency, organization, accountability, and attention to detail.</li><li>
Experience in managing multiple stakeholders and projects.</li><li>
A listener who is customer-oriented and attentive to their needs</li><li>
Critical thinker and problem-solving skills</li><li>
Ability to work early or late hours to participate in Business and technical activities.</li><li>
Degree in Computer, Science or relevant field</li></ul><p><b>
Disclaimer</b></p><p>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic</p></div></div></div><p></p>

DXC Technology

<ul><div><b>Job ID:</b> 51557849</div>
<div><b>Location:</b> Riyadh, Saudi Arabia</div>
<div><b>Category:</b> Software Engineering</div>
<div><b>Employment Type:</b> Full time</div></ul>
<br><div><p><b>Job Description:</b></p>
<div><div><p><b>Job Description &ndash; Solution Architect (SAP S/4HANA Implementation)</b></p>
</div><div></div><div><p><b>Job Summary</b></p>
</div><div><p>The Solution Architect is responsible for defining the end-to-end SAP S/4HANA solution architecture for transformation program in the Kingdom of Saudi Arabia. This role ensures that business requirements are translated into scalable, secure, and integrated SAP solutions that align with Enterprise IT landscape and strategic objectives.</p>
</div><div><p>The Solution Architect will provide design authority across functional and technical domains, guiding workstreams on solution decisions, ensuring compliance with best practices, and managing integration with legacy and third-party systems. The role requires deep expertise in SAP S/4HANA, excellent cross-module understanding, and the ability to balance business, technical, and regulatory requirements.</p></div><br>
<p></p><div><p><b>Key Processes</b></p>
</div><div><ul><li><p>SAP Solution Architecture Design &amp; Governance</p>
</li></ul></div><div><ul><li><p>Cross-Module Design Authority (FI/CO, MM, SD, HCM, Procurement, Analytics, etc.)</p>
</li></ul></div><div><ul><li><p>Enterprise Integration &amp; Interface Design (SAP BTP, PI/PO, CPI, APIs)</p>
</li></ul></div><div><ul><li><p>Data Architecture &amp; Migration Strategy Oversight</p>
</li></ul></div><div><ul><li><p>Security, Roles &amp; Authorization Design Alignment</p>
</li></ul></div><div><ul><li><p>Infrastructure &amp; Cloud Architecture (RISE with SAP, On-Premise, Hybrid)</p>
</li></ul></div><div><ul><li><p>Non-Functional Requirements (Performance, Scalability, Availability, Security)</p>
</li></ul></div><div><ul><li><p>Compliance with Regulatory &amp; IT Policies</p>
</li></ul></div><div><ul><li><p>Technical Risk Management &amp; Design Escalations</p>
</li></ul></div><div><ul><li><p>Innovation Roadmap (BTP, AI, Analytics, Mobility)</p></li><br>
</ul></div></div><p></p><div><div><p><b>Key Responsibilities</b></p>
</div><div><ul><li><p>Lead the definition of the <b>overall SAP S/4HANA solution architecture</b>, ensuring alignment with IT strategy and business requirements.</p>
</li></ul></div><div><ul><li><p>Serve as the <b>design authority</b>, reviewing and approving functional and technical design decisions across modules and integrations.</p>
</li></ul></div><div><ul><li><p>Ensure <b>end-to-end solution consistency</b>, covering process flows, data models, interfaces, and security.</p>
</li></ul></div><div><ul><li><p>Collaborate with business stakeholders to ensure that <b>process design and system architecture</b> are fit-for-purpose and scalable.</p>
</li></ul></div><div><ul><li><p>Define and oversee the <b>integration strategy</b> for SAP with legacy systems, third-party applications, and cloud platforms.</p>
</li></ul></div><div><ul><li><p>Drive the <b>data migration and data governance strategy</b>, ensuring quality, consistency, and compliance.</p>
</li></ul></div><div><ul><li><p>Work closely with Basis, Security, and Infrastructure teams to ensure <b>performance, availability, and resilience</b> of the SAP landscape.</p>
</li></ul></div><div><ul><li><p>Ensure compliance with <b>KSA regulatory standards</b>, cybersecurity requirements, and enterprise architecture guidelines.</p>
</li></ul></div><div><ul><li><p>Provide thought leadership on <b>SAP innovations</b> (e.g., SAP BTP, AI/ML, analytics, automation).</p>
</li></ul></div><div><ul><li><p>Support governance forums by presenting <b>architecture options, trade-offs, and recommendations</b>.</p>
</li></ul></div><div><ul><li><p>Collaborate with the Program Director, Project Managers, and QA Lead to ensure solution quality and delivery assurance.</p>
</li></ul></div><div><ul><li><p>Mentor consultants and guide workstream leads on architectural principles and integration patterns.</p></li><br>
</ul></div><p></p><div><p><b>Required Qualifications &amp; Skills</b></p>
</div><div><p><b>Education &amp; Certifications</b></p>
</div><div><ul><li><p>Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field (Master&rsquo;s preferred).</p>
</li></ul></div><div><ul><li><p>SAP Certified Technology/ Application Professional in relevant modules (S/4HANA, Integration, or Cloud).</p>
</li></ul></div><div><ul><li><p>Enterprise Architecture certification (TOGAF, Zachman, or equivalent) desirable.</p>
</li></ul></div><div><ul><li><p>Cloud certifications (Azure, AWS, or GCP) preferred.</p>
</li></ul></div></div><div><div><p><b>Experience</b></p>
</div><div><ul><li><p>12&ndash;15 years of SAP experience, with at least 5 years as a <b>Solution Architect</b> on large-scale SAP programs.</p>
</li></ul></div><div><ul><li><p>Proven experience in <b>SAP S/4HANA end-to-end implementations</b> (at least two full cycles).</p>
</li></ul></div><div><ul><li><p>Strong cross-functional knowledge in <b>Finance, Logistics, Procurement, HCM, and Analytics</b>.</p>
</li></ul></div><div><ul><li><p>Experience in <b>multi-vendor and hybrid cloud/on-premise SAP landscapes</b>.</p>
</li></ul></div><div><ul><li><p>Familiarity with <b>public sector or regulated industry implementations</b> in KSA/GCC highly desirable.</p>
</li></ul></div><div><p><b>Technical &amp; Functional Skills</b></p>
</div><div><ul><li><p>Strong expertise in SAP S/4HANA architecture, including <b>core modules and industry solutions</b>.</p>
</li></ul></div><div><ul><li><p>Deep understanding of <b>integration technologies</b> (CPI, PI/PO, APIs, middleware).</p>
</li></ul></div><div><ul><li><p>Hands-on knowledge of <b>data migration strategies and tools</b> (SAP Data Services, Migration Cockpit).</p>
</li></ul></div><div><ul><li><p>Strong awareness of <b>security and compliance frameworks</b> (SoD, GRC, cybersecurity).</p>
</li></ul></div><div><ul><li><p>Familiarity with <b>BTP services, Fiori, and SAP Analytics Cloud</b>.</p>
</li></ul></div><div><ul><li><p>Ability to evaluate and recommend <b>new SAP technologies and innovations</b>.</p>
</li></ul></div><div><p><b>Soft Skills</b></p>
</div><div><ul><li><p>Strong analytical and problem-solving skills with a strategic mindset.</p>
</li></ul></div><div><ul><li><p>Excellent communication and ability to explain technical concepts to business stakeholders.</p>
</li></ul></div><div><ul><li><p>Leadership skills to guide cross-functional teams and drive consensus on solution decisions.</p>
</li></ul></div><div><ul><li><p>Ability to manage conflicts and make balanced trade-off decisions.</p>
</li></ul></div><div><ul><li><p>Collaborative, customer-focused, and culturally aware (Middle East environment).</p></li><br>
</ul></div></div><p></p><div><div><p><b>Work Environment &amp; Conditions</b></p>
</div><div><ul><li><p>Based in KSA, working closely with IT and business stakeholders.</p>
</li></ul></div><div><ul><li><p>Requires flexibility for workshops, solution reviews, and cutover support.</p>
</li></ul></div><div><ul><li><p>Close collaboration with SAP consultants, Basis/security teams, and integration specialists.</p>
</li></ul></div><div><ul><li><p>Exposure to highly complex, large-scale digital transformation environments.</p></li><br>
</ul></div></div><p></p><p>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.</p>
<div><b>Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.</b><div></div><b><i>
.</i></b></div></div>

RR-0237680 - Global: Solution Architect_KSA

اورنچ مصر

<div><p>About the job Supervisor, Solution Architecture</p>
<div><p><b>Purpose of the job</b></p>
<p>
</p><p></p><p>Responsible for designing the best possible solution that should be aligned with the technical road map and the business requirements. The Solution Architect is accountable for the architecture and design authority across the IT organization. In charge of resolving Technology disagreements among different IT teams. Is responsible for auditing &amp; reviewing the IT processes and solutions.</p>
<p>
</p><p></p><p><b>Duties and responsibilities</b></p>
<p>
</p><p></p><ul><li>Find the best tech end-to-end solutions among all possible to fulfill the business requirements.</li>
<li>Develop scalable, secure, and maintainable software architectures aligned with business and technical requirements across BSS systems.</li>
<li>Work with stakeholders to translate functional needs into technical specifications and architectural blueprints.</li>
<li>Ensure that the solution includes all possible scenarios and handling all requirements.</li>
<li>Define features, phases, and solution requirements.</li>
<li>Define solution impacted platforms, cost, and expected development duration.</li>
<li>Collaborate with DevOps teams to define deployment strategies, infrastructure, and automation pipelines.</li>
<li>Present architectural plans and trade-offs to both technical teams and business leadership.</li>
<li>Enforce architecture standards, design reviews, and development best practices across software engineering teams.</li>
<li>Provide solution documentation describing the solution defined, managed, and delivered; Also, include any limitations or assumptions that should be clear to all stakeholders.</li>
</ul><p><b>Job Specifications</b></p>
<p><b>
Education:</b></p>
<p>
Bachelors degree in Electronics and Communication Engineering or Computer Science or related field.</p>
<p><b>
Experience:</b></p>
<p>
</p><p></p><ul><li>2-5 years of proven experience in engineering and software architecture design</li>
<li>Good knowledge of telecom environment &amp; systems</li>
<li>Very good general IT background</li>
<li>Previous project management experience is advantageous</li>
<li>Sound knowledge of various operating systems and databases</li>
<li>TOGAF certification is a plus</li>
<li>Understanding of coding languages (Java, JavaScript)</li>
</ul><p></p><p><b>Skills and abilities</b></p>
<ul>
<li>Very good analytical skills</li>
<li>Efficient communication skills</li>
<li>Strong organizational and leadership skills</li></ul></div></div>

Supervisor, Solution Architecture

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RR-0237680 - Global: Solution Architect_KSA

Supervisor, Solution Architecture