technical support 1 software engineer

Mindwhiz

<p><b>Job Title: </b>Level 1 IT Systems &amp; Support Engineer</p><p><b>Location:</b> Onsite &ndash; Lahore, Pakistan<br/><b>Working Hours:</b> 6:00 PM &ndash; 3:00 AM</p><p><b>Employment Type:</b> Full-time<br/><b>Department:</b> IT Operations</p><p><b>About the Role</b></p><p>We are seeking a <b>Level 1 IT Systems &amp; Support Engineer</b> to provide first-line technical support to internal teams and US-based clients. This is an entry-level role focused on resolving basic IT issues, responding to support tickets, and escalating complex problems to higher-level engineers. It&rsquo;s an excellent opportunity for someone looking to build a strong foundation in IT support and systems operations.</p><p><b>Key Responsibilities</b></p><ul><li>Act as the <b>first point of contact</b> for IT support requests via ticketing system, email, or chat</li><li>Provide <b>Level 1 support</b> for hardware, software, and basic network issues on Windows and macOS systems on site &amp; remote.</li><li>Troubleshoot common issues related to Microsoft 365 (Outlook, OneDrive, Teams, user access)</li><li>Assist users with password resets, account access, and basic permissions</li><li>Support remote desktop and client-specific tools under supervision</li><li>Assist with IT onboarding and offboarding tasks, including account creation and device setup</li><li>Perform basic network troubleshooting (Wi-Fi connectivity, VPN access)</li><li>Escalate unresolved or complex issues to Level 2/Level 3 support teams with proper documentation</li><li>Maintain accurate documentation of incidents, solutions, and IT assets</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or a related field (or equivalent practical experience)</li><li><b>1&ndash;2 years</b> of experience in an IT support, helpdesk, or service desk role</li><li>Basic understanding of Windows and macOS operating systems</li><li>Familiarity with Microsoft 365 applications and admin basics</li><li>Basic knowledge of remote support tools (e.g., TeamViewer, AnyDesk)</li><li>Good communication skills and customer-service mindset</li><li>Willingness to work night shifts aligned with US time zones</li></ul><p><b>Nice to Have</b></p><ul><li>Exposure to ticketing systems (e.g., Jira, Freshdesk, Zendesk)</li><li>Basic understanding of networking concepts (IP, DNS, VPN)</li><li>Awareness of IT security best practices and access control</li></ul><p><b>Why Join Us?</b></p><ul><li>Strong learning environment for <b>IT professionals</b></li><li>Hands-on exposure to global clients and real-world IT operations</li><li>Clear growth path from Level 1 to advanced IT support roles</li><li>Supportive team culture with training and mentorship</li></ul><p>Pay: Up to Rs70,000.00 per month</p><p>Application Question(s):</p><ul><li>How many years of experience do you have in IT system support engineer?</li><li>Have you used Microsoft Outlook, Teams, or OneDrive before?</li><li>Are you comfortable using remote support tools like TeamViewer or AnyDesk?</li></ul><p>Work Location: In person</p>

Level 1 IT Systems & Support Engineer

Akina, Inc

<div>
 View all jobs
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 Software Engineer - 1 (Applied AI Engineer)
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 Annapolis Junction, Maryland
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   Information Technology
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 <strong>
  TS/SCI - Polygraph Required
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 20-016-049 SWE1 Software Engineer - 1 (Agentic Platform)
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 <strong>
  Description
  <br/>
  <br/>
 </strong>
 We are seeking a Software Engineer to build and advance a cutting-edge agentic platform designed to power intelligent, autonomous workflows. In this role, you will integrate diverse data sources and external APIs with MCP tools to enable seamless, scalable system interoperability. You will collaborate closely with cyber analysts to translate operational challenges into effective technical solutions. The position involves hands-on development with agentic primitives such as skills, prompts, and subagents to create adaptive and context-aware capabilities. This is an opportunity to work at the forefront of AI-driven systems, shaping how agents operate, learn, and deliver impact in complex environments.
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  Responsibilities
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   Develop agentic integrations with Python that leverage multiple AI models, APIs, and data sources in production.
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   Build tools and agentic workflows within modern frameworks like PydanticAI, Langgraph, and DeepAgents.
  </li>
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   Work directly with key stakeholders and cyber analysts to understand operational workflows and identify high-impact automation opportunities.
  </li>
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   Design and implement real-time analytics pipelines in Python leveraging Apache Kafka for stream processing and Elasticsearch for indexing and querying.
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   Maintain and troubleshoot a production grade agentic platform.
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  Skills Requirements:
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   Software development experience with strong Python proficiency.
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   Hands on experience building and maintaining production applications servicing hundreds to thousands of users.
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   Understanding of AI development concepts, including prompt engineering, context management, structured outputs, and tool/function calling.
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   Experience developing resilient, scalable stream processing applications using modern messaging and event-streaming platforms.
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   Experience leveraging AI coding assistants for code generation, refactoring, debugging, and automation.
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  Nice to Haves:
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   Experience with agentic workflows and multi-agent orchestration.
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   Background in cybersecurity or understanding of security operations workflows.
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   Managing deployments in AWS Cloud with Kubernetes.
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   Gitlab CICD automation.
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   Experience with retrieval systems (RAG, vector databases, semantic search).
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   Analyzing cyber security-related data sets (network traffic, OS events).
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   Knowledge of end-to-end SIGINT collection and analysis systems.
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   Experience with production CNO capabilities and operations.
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  YOE Requirement:
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 3 yrs, B.S. or 4 additional yrs in place of B.S.
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  Location:
 </strong>
 Contractor SCIF
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 $160k-$200k (Annually)*
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   *The range displayed above is a likely salary range for this position. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possible contractual requirements and could fall outside of this range.
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  <em>
   Akina is a Woman Owned, Service Disabled, Veteran Owned, Small Business, looking for talented and ambitious individuals to join our team. We offer a generous compensation package that includes 24 days PTO accrued annually and 11 federal holidays. Our 401k is 100% vested on your start date and the company makes a direct contribution worth 10% of your salary. Akina covers 100% of healthcare costs for employees and 50% toward dependents. We offer educational assistance towards college classes and will cover costs associated with job related training and certifications Akina is committed to excellence and creating innovative and flexible solutions for our clients. We are a small company with an open ear to our employees' needs in order to attract and retain quality talent that enables our customer's mission.
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   We are an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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 <strong>
  <em>
   www.akina-inc.com/careers
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 Share This Job
</div>


Software Engineer - 1 (Applied AI Engineer)

Garmin

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 We are seeking a full-time
 <strong>
  Software Engineer 1
 </strong>
 at Garmin's site in Salem, OR. In this role, you will be responsible for building upon existing software solutions to develop basic software for Garmin products and/or applications.
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 <strong>
  Essential Functions
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   Performs new product and/or application software design and development as well as maintenance activities for products and/or applications already in production using C, Python, assembly language, or other selected languages
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   Troubleshoots basic issue reports, reproduces issues, evaluates technical cause and implements and tests software solutions
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   Identifies and resolves defects of basic scope using proper engineering tools and techniques such as debuggers, emulators, simulators, and logic analyzers
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   Applies design standards and procedures using appropriate engineering tools to document and implement basic designs in an organized manner
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  Basic Qualifications
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   Bachelor&rsquo;s Degree in Computer Science, Electrical Engineering, Computer Engineering, Software Engineering, Aerospace Engineering, Math, Physics or related field OR an equivalent combination of education and experience
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   Excellent academics (cumulative GPA greater than or equal to 3.0 as a general rule)
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   Demonstrated knowledge, education, experience and/or training necessary to develop basic software in C, Python, assembly language, or other selected languages
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  Desired Qualifications
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   Outstanding academics (cumulative GPA greater than or equal to 3.5)
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   Previous work or internship experience in design, particularly for consumer products
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  Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran&rsquo;s status, age or disability.
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  This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
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Software Engineer 1

CNH Industrial

<div><div>Job Description
<div><div><div><div>Software Engineer 1
</div></div></div></div><div><div><div><div>Requisition ID: 4156
</div></div></div></div><div><div><div><div>Job Location: Oak Brook - Illinois - United States
</div></div></div></div><div><div><div><div>Category for Job Posting: Engineering and Technical
</div></div></div></div><div><div><div><div>Job Type for Job Posting: Full Time</div></div></div></div><p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div></div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>About Us
</b></h2></div><div><p>Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
</p><p>From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people &ndash; and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you&rsquo;re in the right place. #LI-DNP
</p><p><b>Grow a Career. Build a Future!
</b></p><p>Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can&rsquo;t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
</p></div></div><div><div><h2 class="jobSectionHeader"><b>Job Purpose
</b></h2></div><div><p>The purpose of this role is to strengthen the FieldOps Backend and Gen3 digital platforms by providing hands-on software engineering expertise across backend services, system integration, and end-to-end feature delivery. This position will contribute to the design, development, testing, and stabilization of critical Gen3 capabilities&mdash;including SGL, RDC, and first-boot to first-job workflows&mdash;ensuring scalable, reliable, and production-ready solutions.The role is expected to work closely with cross‑functional teams across software, systems, and validation to accelerate delivery, reduce operational risk, and improve overall platform quality. By bringing strong technical ownership and continuity, this position helps ensure long-term maintainability and successful rollout of FieldOps and Gen3 features across CNH products.
</p></div></div><div><div><h2 class="jobSectionHeader"><b>Key Responsibilities
</b></h2></div><div><ul><li>Design, develop, and maintain backend services supporting FieldOps and Gen3 digital platforms
</li><li>Contribute to end‑to‑end feature delivery, from first‑boot through first‑job workflows
</li><li>Support integration of Gen3 systems including SGL, RDC, and machine‑to‑cloud connectivity
</li><li>Collaborate closely with cross‑functional teams (systems, validation, product, and support) to deliver production‑ready solutions
</li><li>Participate in end‑to‑end testing, issue triage, and defect resolution to improve platform stability and quality
</li><li>Support environment setup, testing labs, and validation activities to ensure reliable releases
</li><li>Improve service scalability, reliability, and maintainability through sound engineering practices
</li><li>Assist with troubleshooting customer, lab, and field issues related to backend and integration components
</li><li>Contribute to technical documentation, design discussions, and knowledge sharing within the team
</li><li>Provide continuity and technical ownership across ongoing and future FieldOps and Gen3 initiatives
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Experience Required
</b></h2></div><div><p>Bachelor&rsquo;s degree in Computer Science, or a related field.
</p></div></div><div><div><h2 class="jobSectionHeader"><b>Preferred Qualifications
</b></h2></div><div><p>Experience with agronomic software development, telematics data, and hands-on display configuration is <b>preferred </b>.
</p></div></div><div><div><h2 class="jobSectionHeader"><b>Pay Transparency
</b></h2></div><div><p>The annual salary for this role is USD $74,625.00 - $114,425.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
</p></div></div><div><div><h2 class="jobSectionHeader"><b>What We Offer
</b></h2></div><div><p>We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
</p><p>At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
</p><ul><li><i>Flexible work arrangements
</i></li><li><i>Savings &amp; Retirement benefits
</i></li><li><i>Tuition reimbursement
</i></li><li><i>Parental leave
</i></li><li><i>Adoption assistance
</i></li><li><i>Fertility &amp; Family building support
</i></li><li><i>Employee Assistance Programs
</i></li><li><i>Charitable contribution matching and Volunteer Time Off
</i></li></ul></div></div></div></div></div></div></div><div><div><div><div><p>Click here to learn more about our benefits offerings! (US only)<br>
</p><p></p><p>US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal &ldquo;Know Your Rights&rdquo; poster here . CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here .<br>
<br>
</p><p>Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.<br>
</p><p></p><p>If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com .</p></div></div></div></div></div></div><p></p>

Scale Computing

<div>Description:
<p>
Location: Indianapolis, IN</p><p>
Department: Technical Support</p><p>
Job Type: Full-time, Hybrid</p><p>
Reports to: Technical Support Manager</p><p><b>
Who We Are</b></p><p>
Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.</p><p><b>
What We Are Looking For</b></p><p>
The Tier 1 Technical Support Engineer is a critical role in supporting our post-sales Scale Computing customers because our number one goal is to make our customers exceptionally happy when they seek our support.</p><p>
A successful Tier 1 Support Engineer requires impeccable problem-solving, communication, and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment. Our employees are intelligent, enthusiastic, entrepreneurial, and actively create the vision of Scale Computing.</p><p>
Tier 1 Support Engineers will work directly with the entire support organization to maintain an above-industry average Net Promoter Score (NPS) and meet/exceed Team and Individual goals and Key Performance Indicators (KPIs) as established by Support Management&mdash;bonus points for those who are passionate about delivering high customer satisfaction.</p><p><b>
What You&rsquo;ll Do</b></p><ul><li>
Complete Scale Computing&rsquo;s Onboarding program and work with management to identify any gaps in the training plan</li><li>
Provide support for the Hyper-converged computing clusters for Scale Computing end-users, customers, and partners</li><li>
Answer customer calls and respond to customer cases via all origins (email, chat, etc.) while delighting our customers with a friendly and helpful experience</li><li>
Troubleshoot and problem-solve analytically while utilizing a vast knowledge base of documentation and other standard operating procedures (SOPs)</li><li>
Escalate issues not resolvable via the knowledge base to Tier 2, as well as set customer expectations for follow-up (i.e., when to expect a follow-up contact and by whom)</li><li>
Participate in the on-call rotation as agreed by the Tier 1 &amp; 2 Support team. When on-call, be prepared to address technical issues at all times</li><li>
Partner with our Services team for scheduled Service-related tasks, including installation of SC//Platform and 3rd party product integrations</li><li>
Provides excellent customer service to EVERY internal and external customer</li><li>
Stay up-to-date on new product features and updates, and proactively seek out additional resources and training to deepen understanding of the product.</li><li>
Develop and maintain supplemental skills such as networking and 3rd-party product integrations, which can help enhance overall product knowledge.</li><li>
Learn and maintain advanced technical knowledge about all aspects of supported products and services provided by Scale Computing</li><li>
Understand 3rd-party product integrations sold and supported by Scale Computing</li></ul>
Requirements:
<p>
 <b>What You&rsquo;ll Bring</b></p><ul><li>
1&ndash;2 years of experience in IT Support / Helpdesk / Infrastructure support</li><li>
Hands-on experience with Windows Server (AD, DNS, basic troubleshooting) - Not required but a plus</li><li>
Basic Linux command line skills (SSH, navigating directories, viewing logs, running diagnostic commands)</li><li>
Understanding of networking fundamentals (TCP/IP, VLANs, DNS, basic firewall concepts)</li><li>
Basic hardware knowledge (HDD vs SSD, RAID/mirroring concepts, CPU/RAM fundamentals)</li><li>
Experience using a ticketing system (Salesforce, ServiceNow, Jira, etc.)</li><li>
Ability to gather logs, document findings clearly, and escalate appropriately</li><li>
Excellent communication skills tailored to audiences at all levels, including C-suite executives, engineering, and other business support staff</li><li>
Proficient in organization, project management, and follow-through</li></ul><p>
Great candidates will look like this:</p><ul><li>
Enjoy troubleshooting and problem-solving analytically</li><li>
Understand customer needs and ensure clarity on the status of technical issues</li><li>
A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment</li><li>
An excellent communicator, written and verbal, who is efficient and effective with customers and colleagues via web conferences, email, and in-person interactions</li><li>
A motivated self-starter who thrives on prioritization and follow-through</li><li>
Passionately creative in mindset and has the ability to adapt quickly to evolving business needs</li></ul><p><b>
Perks of Scale Computing</b></p><ul><li>
Health benefits start on the first of the month following the date of hire</li><li>
401(k), FSA, HSA</li><li>
Casual dress code</li><li>
Fully stocked kitchen</li><li>
Vibrant and Inclusive Workplace Atmosphere</li><li>
Paid company holidays</li><li>
Discretionary time off policy</li><li>
Flexible work environment and an opportunity to grow as we grow.</li></ul><p><b>
Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.</b></p></div>

Tier 1 Technical Support Engineer

Contegris Technology Solutions

<div>
 <strong>
  About Contegris
  <br/>
  <br/>
 </strong>
 Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.
 <br/>
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 <strong>
  Job Overview
  <br/>
  <br/>
 </strong>
 We are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.
 <br/>
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 Key Responsibilities
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 <strong>
  Customer Interaction:
  <br/>
  <br/>
 </strong>
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  <li>
   Respond promptly and professionally to customer inquiries received via phone, email, and chat.
  </li>
  <li>
   Provide accurate and helpful information about products, services.
  </li>
  <li>
   Resolve customer complaints and issues efficiently and empathetically.
  </li>
  <li>
   Maintain a positive and customer-centric attitude at all times.
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  </li>
 </ul>
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  Communication:
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 </strong>
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  <li>
   Communicate clearly and effectively, both verbally and in writing.
  </li>
  <li>
   Use proper grammar and spelling in all written communications.
  </li>
  <li>
   Actively listen to customer concerns and ask clarifying questions.
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  </li>
 </ul>
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  Technical Skills:
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 </strong>
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  <li>
   Proficiently use CRM / HelpDesk to track customer interactions and manage.
  </li>
  <li>
   Utilize chat platforms and email systems effectively.
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  </li>
 </ul>
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  Problem Solving:
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 </strong>
 <ul>
  <li>
   Analyze customer issues and identify root causes.
  </li>
  <li>
   Offer appropriate solutions and alternatives to resolve customer problems.
  </li>
  <li>
   Escalate complex issues to appropriate team members.
  </li>
  <li>
   Follow up with customers to ensure resolution and satisfaction.
   <br/>
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   <br/>
  </li>
 </ul>
 <strong>
  Record Keeping:
  <br/>
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 </strong>
 <ul>
  <li>
   Accurately document all customer interactions in the CRM system.
  </li>
  <li>
   Maintain detailed records of customer inquiries, complaints, and resolutions.
   <br/>
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  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.
  </li>
  <li>
   Experience: Fresh or up to 1 year experience in high pace call center (preferable).
  </li>
  <li>
   Basic knowledge of Linux, Networking, and Network Security
  </li>
  <li>
   Customer Oriented
  </li>
  <li>
   Excellent Communication Skills
  </li>
  <li>
   Attention to detail
  </li>
  <li>
   Ability to handle pressure
  </li>
  <li>
   Good Team player
  </li>
  <li>
   Strong problem-solving skills
  </li>
  <li>
   Willing to perform duties in morning/afternoon/evening/night shift.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Why Join Us?
 <br/>
 <br/>
 <ul>
  <li>
   Paid Leaves
  </li>
  <li>
   Medical Reimbursement
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Gym Allowance
  </li>
  <li>
   Annual Bonus
  </li>
  <li>
   Annual Salary Increments
  </li>
  <li>
   Professional Growth &amp; Learning Environment
  </li>
 </ul>
</div>


System Support Engineer L-1

La Familia Insurance

<div><p>As a Technical Support Specialist, you will play a crucial role in providing exceptional customer service and technical assistance to our associates. This position requires a strong background in IT infrastructure, help desk support, and effective communication skills to ensure timely resolution of technical issues.</p><p>
Duties &amp; Responsibilities:</p><ul><li>
Troubleshoot and resolve technical issues related to computer hardware, software, and networking.</li><li>
Assist stores with setting up and configuring their devices and software.</li><li>
Data Analysis - This may include supply usage, clock-in data, transactional data and surveillance data.</li><li>
Monitor usage of supplies across the company to control supply costs.</li><li>
Monitor automobile tracking software to ensure company vehicles are in appropriate areas.</li><li>
Maintain office checklists and logs.</li><li>
Allocate and deliver supplies based on historic demand and cost controls.</li><li>
Manage maintenance tickets and resolve maintenance issues.</li></ul><p>
Requirements:</p><ul><li>
Proven experience in technical support or help desk roles</li></ul><p>
Strong communication skills with the ability to explain technical information clearly<br>
Familiarity with IT infrastructure and computer management systems</p><ul><li>
Excellent customer service skills and ability to communicate technical information to non-technical users</li><li>
Ability to work effectively in a fast-paced environment</li><li>
Excellent customer service skills and ability to communicate technical information to non-technical users</li><li>
Experience with firewall configurations and VPN setups is a plus</li><li>
Proficiency in Microsoft Office applications &amp; Google Suite applications</li><li>
Familiarity with Windows operating systems</li></ul><p>
If you are a motivated individual with a passion for technology and helping others, we want to hear from you! Join our team of dedicated professionals and take your career to the next level.</p></div>

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