technical support 1 software engineer

Mastercard

<div>
 <strong>
  Our Purpose
  <br/>
  <br/>
 </strong>
 <em>
  Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
  <br/>
  <br/>
 </em>
 <strong>
  Title And Summary
  <br/>
  <br/>
 </strong>
 Software Development Engineer-1
 <br/>
 <br/>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 Mastercard is a technology company in the Global Payments Industry. We operate the world&rsquo;s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Mastercard products and solutions make everyday commerce activities &ndash; such as shopping, travelling, running a business and managing finances &ndash; easier, more secure and more efficient for everyone.
 <br/>
 <br/>
 MasterCard is seeking talented individuals to join our Network Solutions in Pune, India. MasterCard is researching and developing the next generation of products and services to enable consumers to securely, efficiently, and intelligently conduct transactions regardless of channel.
 <br/>
 <br/>
 Join our team and help shape the future
 <br/>
 <br/>
 <strong>
  Role
  <br/>
  <br/>
 </strong>
 The Software Development Engineer is a hands-on developer specializing in Java development with a particular focus on developing event driven applications and improving operability of existing applications.
 <br/>
 <br/>
 <strong>
  What You Will Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong problem-solving skills
  </li>
  <li>
   Ability to keep operations first
  </li>
  <li>
   Good understanding of data structures &amp; algorithms and their space &amp; time complexities
  </li>
  <li>
   Strong hands-on and practical working experience with - Java
  </li>
  <li>
   Excellent coding skills &ndash; should be able to convert design into code fluently
  </li>
  <li>
   Strong technical aptitude and a good knowledge of CS fundamentals
  </li>
  <li>
   Write modular, extensible, readable and performant code
  </li>
  <li>
   Focus on code quality, writing unit test cases, considerations towards choosing the right data structure
  </li>
  <li>
   Collaborate with teams by contributing to the shared vision and working closely with cross-functional stakeholders
  </li>
  <li>
   You will be responsible for the API&rsquo;s you (and or your team) build and will support them till the time they are live in production
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  All About You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent communication skills
  </li>
  <li>
   Problem solver and solution-seeking approach
  </li>
  <li>
   Hands on experience building complex, scalable, operable and performing systems
  </li>
  <li>
   Solid understanding and hands-on experience in Java, J2EE, Spring, Spring Boot, RESTful web services
  </li>
  <li>
   Understanding and experience integrating web services
  </li>
  <li>
   Exposure to Test Driven Development
  </li>
  <li>
   Team player
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Corporate Security Responsibility
  <br/>
  <br/>
 </strong>
 All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
 <br/>
 <br/>
 <ul>
  <li>
   Abide by Mastercard&rsquo;s security policies and practices;
  </li>
  <li>
   Ensure the confidentiality and integrity of the information being accessed;
  </li>
  <li>
   Report any suspected information security violation or breach, and
  </li>
  <li>
   Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
  </li>
 </ul>
</div>


Software Development Engineer-1

Dixit Infotech

<div><div><div><div><p><b>About Company</b></p><p>
Dixit Infotech Services Pvt. Ltd. is one of India&rsquo;s leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company.
</p><p>45 years young, our long experience packed with up-to-date trends and knowledge makes us an IT infrastructure company you can trust.
</p><p>With over 800 employees serving through 41 service locations and 5 offices across India, we provide infrastructure management services, cloud computing, data storage, backup and security, unified communication, enterprise mobility, and more.
</p><p>Partnering with major OEMs, we offer Managed Print Services, AMC and FMS, Device-as-a-Service, structured cabling, and surveillance services to our esteemed clients.
</p><p>Customized solutions, certified professionals, quick responses, and our adaptable attitude towards customer care for your IT infrastructure needs make us 'The X factor in your IT.&rsquo;
</p><p><b>Our Vision:</b> To be the best-in-class in IT services in India and overseas.
</p><p><b>Our Mission:</b> To provide customized services and solutions and be the No. 1 choice for all IT needs.
</p></div></div></div><div><div><div><div><div><div><div><p><b>Job Description</b></p></div><div><div><div>
Key Responsibilities of desktop support engineer L2<br>
<ul><li></li></ul>
On Site Desktop Hardware / Software Related issues<br>
<ul><li></li></ul>
Remote Locations Desktop Hardware / Software Related issues<br>
<ul><li></li></ul>
Desktop OS and Third-Party Patch Compliance<br>
<ul><li></li></ul>
AV Related issues and Compliance<br>
<ul><li></li></ul>
Call logging and follow up with different OEM's<br>
<ul><li></li></ul>
Printer Issues<br>
<ul><li></li></ul>
New Hardware / Software Installations<br>
<ul><li></li></ul>
Inventory Management<br>
<ul><li></li></ul>
Daily Call MIS</div></div></div></div></div></div><div><div><div><div><p><b>
Department</b></p></div><div><p>
Service</p></div></div></div></div><div><div><div><div><p><b>
Open Positions</b></p></div><div><p>
1</p></div></div></div></div><div><div><div><div><p><b>
Skills Required</b></p></div><div><p>
OS Installation,Outlook Configuration,Troubleshooting</p></div></div></div></div><div><div><div><div><p><b>
Experience</b></p></div><div><p>
1 to 4 years</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p></div><div><p>
Navi Mumbai, Maharashtra, India</p></div></div></div></div></div></div></div></div><p></p>

Desktop Support Engineer 1

IT Max Global

The <strong>L1 Technical Support Engineer</strong> reports to the NOC Manager and he/she will be the initial point-of-contact for troubleshooting Servers, desktops, software, network and monitoring service availability for our customers.  In addition, he/she will be responsible for managing backups, antivirus, installation of Microsoft Patches, User and mailbox creation; Password reset; supporting connectivity. <ul>
 <li>Troubleshooting the issues related to Server Operating System</li>
 <li>Troubleshooting the issues related to desktop, laptops, printers and Microsoft Office applications</li>
 <li>Responding and diagnosing problems through discussion with users and supervisor</li>
 <li>Working closely with L2 team in Managing the Network, VMWare and Hyper-V Infrastructure</li>
 <li>Building, deploying and maintaining standard Windows updates and application installation packages</li>
 <li>Monitoring and managing the backups, Antivirus</li>
 <li>Monitoring customer s IT infrastructure, connectivity, and availability</li>
 <li>Monitoring and managing the Azure Cloud Infrastructure, Microsoft 365 applications</li>
 <li>Keeping up-to-date with the latest security threats and being able to quickly respond or recommend course of action to IT management as threats arise</li>
 <li>Working on a scheduled rotation, providing off-hours emergency coverage for evenings, weekends and holidays</li>
 <li>Performing other duties as assigned</li>
</ul> <ul>
 <li>BS in Computer Science or IT related field</li>
 <li>5 to 6 years of Desktop and Server support experience</li>
 <li>Extensive knowledge of Microsoft Windows Servers, Active Directory, and Exchange administration, SQL administration are required</li>
 <li>Microsoft Certified System Engineer (MCSE) is Mandatory</li>
 <li>Basic network trouble shooting</li>
 <li>General understanding of ITIL Process</li>
 <li>Experience providing customer support for server application software in a multi-site enterprise</li>
 <li>Excellent customer service skills, including verbal and written communication skills</li>
 <li>Excellent organizational and troubleshooting skills</li>
 <li>Able to handle multiple tasks in a fast-paced environment</li>
 <li>Ability to create and maintain positive and professional business relationships with both internal associates.</li>
 <li>Proven diagnostic problem solving and solution development capabilities required</li>
 <li>Fluency in English, Arabic is a plus</li>
</ul>

L1-Technical Support Engineer

Metropolitan Premium Properties

<div>
 <p>
  <strong>
   Who We Are
  </strong>
 </p>
 <p>
  Metropolitan Group has been delivering outstanding real estate services across the UAE since 2008. Our flagship agency, Metropolitan Premium Properties, is one of the most awarded in Dubai and is consistently recognised by top developers like Emaar, DAMAC, Meraas, and more.
 </p>
 <p>
  We&rsquo;ve built a people-first culture &mdash; one that focuses on nurturing talent, supporting growth, and creating an environment where people thrive. That&rsquo;s why we&rsquo;ve been recognised as a Great Place to Work and ranked among the UAE&rsquo;s Top 10 Best Workplaces.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You Will Do
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Provide technical support:
   </strong>
   Deliver first-level assistance to end-users via phone, chat, email, or in person.
  </li>
  <li>
   <strong>
    Troubleshoot issues:
   </strong>
   Diagnose and resolve hardware, software, and network problems efficiently.
  </li>
  <li>
   <strong>
    Manage incidents:
   </strong>
   Log, prioritise, and document support requests in the ticketing system.
  </li>
  <li>
   <strong>
    Escalate when needed:
   </strong>
   Coordinate with L2 IT Support or system owners for unresolved issues.
  </li>
  <li>
   <strong>
    Maintain assets:
   </strong>
   Track and update IT inventory, including hardware and software licences.
  </li>
  <li>
   <strong>
    Support installations:
   </strong>
   Assist with setting up and configuring devices, software, and applications.
  </li>
  <li>
   <strong>
    Ensure connectivity:
   </strong>
   Troubleshoot and support wired and wireless network connections and shared devices.
  </li>
  <li>
   <strong>
    Promote IT awareness:
   </strong>
   Educate users on IT policies, data security, and safe digital practices.
  </li>
  <li>
   <strong>
    Document processes:
   </strong>
   Maintain a clear knowledge base of issues, fixes, and procedures.
  </li>
  <li>
   <strong>
    Assist onboarding/offboarding:
   </strong>
   Set up new joiners&rsquo; equipment and handle leavers&rsquo; access removal.
  </li>
  <li>
   <strong>
    Support presentations:
   </strong>
   Help users connect to projectors, TVs, and sound systems during meetings.
  </li>
  <li>
   <strong>
    Perform daily checks:
   </strong>
   Ensure functionality of all shared equipment (printers, TVs, projectors, etc.).
  </li>
  <li>
   <strong>
    Enforce security:
   </strong>
   Follow and support implementation of cybersecurity policies and procedures.
  </li>
  <li>
   <strong>
    Train users:
   </strong>
   Conduct basic user training sessions and create easy-to-follow IT guides.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who We Are Looking For
  </strong>
 </p>
 <p>
  As our
  <strong>
   L1 IT Support
  </strong>
  , you&rsquo;ll be the first point of contact for all technical matters &mdash; a calm, proactive problem-solver who enjoys helping others and ensuring systems run smoothly.
 </p>
 <ul>
  <li>
   <strong>
    Experience:
   </strong>
   1&ndash;2 years in IT support, helpdesk, or similar technical assistance role.
  </li>
  <li>
   <strong>
    Technical Skills:
   </strong>
   Proficiency with Windows, Microsoft 365, basic networking, and hardware troubleshooting.
  </li>
  <li>
   <strong>
    Tools:
   </strong>
   Familiarity with ticketing systems and remote desktop tools.
  </li>
  <li>
   <strong>
    Knowledge:
   </strong>
   Understanding of ITIL or general incident management practices.
  </li>
  <li>
   <strong>
    Communication:
   </strong>
   Excellent English (verbal and written); clear and supportive with non-technical users.
  </li>
  <li>
   <strong>
    Mindset:
   </strong>
   Proactive, patient, and detail-oriented, with a genuine passion for technology.
  </li>
  <li>
   <strong>
    Attitude:
   </strong>
   Team player with a helpful, service-driven approach and a focus on continuous learning.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Metropolitan?
  </strong>
 </p>
 <ul>
  <li>
   A leading real estate company in the UAE, with 15+ years of experience and 8 offices across 4 cities
  </li>
  <li>
   Certified Great Place to Work, ranked in the UAE&rsquo;s Top 10 Workplaces for 4 consecutive years
  </li>
  <li>
   Diverse and inclusive environment with 1000+ employees, 65+ nationalities and 40+ languages
  </li>
  <li>
   Career growth and internal mobility are actively supported, proven by countless success stories
  </li>
  <li>
   Everything is provided to help you work efficiently and comfortably, from specialist equipment and training to break areas and Friday treats
  </li>
  <li>
   A people-first culture that recognises success, acts on feedback, rewards loyalty, and actively drives positive change
  </li>
  <li>
   Company-wide referral programmes across 10+ services, with generous rewards for successful referrals
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Ready to Apply?
  </strong>
 </p>
 <p>
  If this role feels like the right fit for your next career move, please submit your CV in English. Here&rsquo;s what to expect from the hiring process:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Recruiter Interview:
   </strong>
   A casual conversation to get to know you better.
  </li>
  <li>
   <strong>
    Hiring Manager Interview:
   </strong>
   A focused discussion with your potential line manager about the role and expectations.
  </li>
 </ul>
 <li>
 </li>
 <p>
  We look forward to meeting driven, talented people ready to be part of Metropolitan&rsquo;s next chapter.
 </p>
</div>


IT Support L1

Contegris Pvt Ltd

<p><b>About Contegris</b></p><p>Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.</p><p><b>Job Overview</b></p><p>We are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.</p><p><b>Key Responsibilities</b></p><ul><li>Respond promptly and professionally to customer inquiries received via phone, email, and chat.</li><li>Resolve customer complaints and issues efficiently and empathetically.</li><li>Communicate clearly and effectively, both verbally and in writing.</li><li>Actively listen to customer concerns and ask clarifying questions.</li><li>Proficiently use CRM / HelpDesk to track customer interactions and manage.</li><li>Utilize chat platforms and email systems effectively.</li><li>Analyze customer issues and identify root causes.</li><li>Offer appropriate solutions and alternatives to resolve customer problems.</li><li>Escalate complex issues to appropriate team members.</li><li>Follow up with customers to ensure resolution and satisfaction.</li><li>Accurately document all customer interactions in the CRM system.</li><li>Maintain detailed records of customer inquiries, complaints, and resolutions.</li></ul><p><b>Requirements</b></p><ul><li><b>Education:</b> Bachelor's degree, preferably BS. <b>Students currently enrolled in a BS (CS / IT) are also encouraged to apply.</b></li><li><b>Experience: Fresh or up to 1 year </b>experience in high pace call center (preferable).</li><li>Basic knowledge of Linux, Networking, and Network Security</li><li>Customer Oriented</li><li>Excellent Communication Skills</li><li>Attention to detail</li><li>Ability to handle pressure</li><li>Good Team player</li><li>Strong problem-solving skills</li><li>Willing to perform duties in morning/afternoon/evening/night shift.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

Support Engineer L-1

Dell Technologies

<p></p><div><p>The Software Engineering team delivers next-generation application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics &mdash; all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.</p><p>
Join us to do the best work of your career and make a profound social impact as a <b>Software Engineer </b>on our <b>Software Engineering Team</b> in <b>Bangalore.</b></p><p><b><br>
What you&rsquo;ll achieve</b><br>
As a Software Engineer, you willbe responsible fortheClientSWStrategicProductstoCreate/Build/StrengthenitsIndustryFirstSolutionsthat involvesSystemHealth&amp;its Diagnostics/TelemetryproductIntelligenceacrossitsCPG Serviceability SW Stack encompassing:Pre-Boot, RecoveryOSand WindowsOS basedEnvironments. This isincollaboration withseveralInternal &amp; Externalstakeholders includingDellEco-system Partners,Services/Repair/Factory,IPS,Marketing, 3rd Partyteams.<br>
<br>
<b>You will:</b></p><ul><li>
You will work with set of best brainsinside Dell as well asin the industrySMEsin leading the next generationClient PCspoweredwith AI &amp; itsclientSWproductsthat givesWorldClassCustomerExperience.</li></ul><div><ul><li>
Responsible for ProductDesign and Development,Innovation/Patentable Idea/Product TTMtowardsNext GenClient Commercial/Consumer platforms.</li></ul></div><div><ul><li>
Responsible forDevelopment, Debugging andEnhanceexisting features and functionalityinOS based Diagnostics and Telemetryproductsandits underlyingClientPlatformUEFIFWrelatedproducts.</li></ul></div><div><ul><li>
Responsible forAgile based Developmentand itsWorld ClassQualityMetrics.</li></ul></div><p><b><br>
Take the first step towards your dream career</b><br>
Every Dell Technologies team member brings something unique to the table. Here&rsquo;s what we are looking for with this role:<br>
<br>
<b>Essential Requirements</b></p><div><ul><li>
0-2years of relevantwork experience inSoftwareDevelopment ofWindowsOS basedSWproduct(s)usingWindows.NET/C#/C++solidprogramming&amp; Debuggingskills.</li></ul></div><div><ul><li>
Hands-on experience in Problem Solving &amp;Agile basedDevelopment of Platform Softwarecomprisingofone or more areas such asSystem HealthManagement, IntelligentDiagnostics,Telemetry&amp; Data AnalyticstowardsClientPCplatforms.</li></ul></div><div><ul><li>
Good knowledge ofWindows Internals&amp; its Security, WMI/ACPI,MFC, WCF,WPF, PC architecture, Intel/AMD processorarchitecture(x64) andARM64Architecture, Industry standards that affectClient Server Architecture,HybridCloudsupport,SWUx/Performance/Security/Inter-operability.</li></ul></div><p><b><br>
Desirable Requirements</b></p><div><ul><li>
Experience with automation within an Agile Development team as part of a CI/CD Pipeline( 0-touch automation)</li></ul></div><div><ul><li>
Developed andmaintainedtest automation withinaautomation Frameworks/Test Executive</li></ul><p>
<b>Who we are</b></p></div><p>
We believe that each of us has the power to make an impact. That&rsquo;s why we put our team members at the center of everything we do. If you&rsquo;re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we&rsquo;re looking for you.<br>
<br>
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.<br>
<br>
<b>Application closing date: 01 November 2025</b><br>
<br>
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.</p><b>
Job ID:</b>R279881</div>

Software Engineer 1 (I5)

Johnson Controls

<div><p><b>Technical Support Specialist L1 &ndash; Intrusion Security Products (EMEA/APAC)</b></p><p></p><p><b>
What you will do</b></p><p>
Johnson Controls Security Products is a global leader in access control, video surveillance, and intrusion technologies. With over 2,000 employees across 40+ offices, our portfolio includes industry-leading brands such as Bentel, DSC, SurGard, Visonic, Qolsys IQ, PowerManage, and C24 - collectively offering more years of security expertise than any other group in the world.</p><p></p><p>
Within the EMEA/APAC region, we manage seven premier intrusion brands that specialize in advanced security sensors and wireless systems designed for professional installation in residential and light commercial environments. Leveraging cutting-edge wireless technologies, our solutions reduce installation time and cost while delivering the reliability and performance expected from top-tier security products.</p><p></p><p>
As a Technical Support Technician, you will provide expert-level telephone and Email support for our full range of intrusion products. You will also assist with internal and external training, product evaluations, occasional site visits, and other initiatives that support both our customers and internal teams. This role offers the flexibility to work remotely or from a JCI office and provides the opportunity to make a meaningful impact within a dynamic, collaborative environment.</p><p></p><p><b>
How you will do it</b></p><ul><li>
Handle 30&ndash;40 customer support calls daily, delivering professional, timely, and effective resolutions within SLA targets.</li><li>
Provide technical assistance across both hardware and software platforms for the full Johnson Controls intrusion product suite.</li><li>
Conduct detailed product evaluations and deliver feedback to customers, colleagues, and management.</li><li>
Participate in training sessions and contribute to knowledge-sharing initiatives.</li><li>
Collaborate closely with R&amp;D and cross-functional teams to enhance product quality and customer satisfaction.</li><li>
Maintain a positive, team-oriented attitude and demonstrate a multi-interface approach to problem-solving.</li></ul><p></p><p><b>
What we look for (Required)</b></p><ul><li>
Strong technical background; Associate Degree or equivalent preferred.</li><li>
Proficiency with IT systems and communication tools.</li><li>
Demonstrated experience in troubleshooting hardware and software issues.</li><li>
Self-starter with a proactive, action-oriented mindset.</li><li>
Excellent communication, interpersonal, and problem-solving skills.</li><li>
Ability to build resilient, professional relationships and work effectively in a team.</li><li>
Quick learner with strong stakeholder communication skills.</li><li>
Flexibility to work Monday&ndash;Friday, 9:30 AM &ndash; 6:30 PM IST, supporting multiple global markets.</li><li>
Strong verbal and written English skills.</li><li>
Solid understanding of networking principles and Linux systems.</li></ul><p><b><br>
Preferred Qualifications</b></p><ul><li>
Fluency in English and Hindi.</li><li>
Experience in the electronic security or communications industry.</li><li>
Familiarity with electronic security systems and basic electrical concepts.</li></ul><p><b>
Who we are</b></p><p>
At Johnson Controls, we&rsquo;re shaping the future to build a world that&rsquo;s safe, comfortable, and sustainable. Our global team delivers innovative, integrated solutions that make cities smarter, buildings more efficient, and lives better. We thrive on bold ideas, entrepreneurial thinking, and cross-functional collaboration. If you're looking for a career that&rsquo;s focused on tomorrow, we want to hear from you. Tomorrow needs you.</p></div>

Technical Support Specialist L1

Search 10000+ Technical support 1 software engineer jobs near you this October. New roles added regularly across leading industries. Apply today.