technical support 1 software engineer

SWATX

<div>As a Support Engineer L1 at SWATX, you will be an essential part of our IT support team, responsible for providing first-level technical assistance to our clients. Your role will involve troubleshooting and resolving a variety of technical issues related to hardware, software, and network systems. 
Key responsibilities include:<ul><li>
Troubleshooting and resolving customer issues via phone, email, or chat.</li><li>
Installing, configuring, and supporting end-user devices and software applications.</li><li>
Documenting support tickets and maintaining accurate records of inquiries and resolutions.</li><li>
Assisting customers in navigating technical problems and guiding them towards solutions.</li><li>
Collaborating with higher-level support teams to escalate unresolved issues.</li></ul> 
The ideal candidate will have strong communication skills, a proactive approach to problem-solving, and a keen interest in technology. 
Requirements 
To be considered for this role, candidates should have:<ul><li>
A degree in Computer Science, Information Technology, or a related field.</li><li>
1+ years of experience in a technical support role.</li><li>
Basic understanding of computer hardware, software, and networking concepts.</li><li>
Excellent interpersonal and communication skills.</li><li>
A customer-focused mindset and a passion for helping others.</li></ul></div>

Support Engineer L1

Mindbridge

<div>
 
 Mindbridge is the fast-growing, English-language Business Process Outsourcing (BPO) company, primarily based in Pakistan, serving global clients in tech, telecom, finance, retail, and transportation by managing their customer care, back-office, and sales operations. We pride ourselves on cost-effectiveness, high-quality service, innovative tech use (like AI), and being an industry leader in Pakistan, handling millions of customer interactions and aiming for seamless global connectivity.
 
 
 Visit https://mindbridge.net/about to learn more.
 
 
 
 
 
 
 🛠️ Role Overview
 
 
 
 The Level 1 System Support Engineer will be the first point of contact for technical issues. This role is responsible for troubleshooting and resolving basic IT problems, ensuring smooth day-to-day technical operations, and escalating issues where necessary.
 
 
 
 
 
 
 📌 Key Responsibilities
 
 
 
 
 Technical Support &amp; Troubleshooting
 
 
 <ul>
 <li>
 Provide
 
 first-level support
 
 for hardware, software, and network-related issues.
 </li>
 <li>
 Troubleshoot and resolve problems related to:
 </li>
 <li>
 Windows OS
 </li>
 <li>
 Email and collaboration tools
 </li>
 <li>
 Printers, scanners, and peripherals
 </li>
 <li>
 User applications and system access
 </li>
 <li>
 Handle support requests through
 
 calls, emails, walk-ins, and ticketing systems
 
 .
 </li>
 </ul>
 
 
 System &amp; User Support
 
 
 <ul>
 <li>
 Install, configure, and maintain
 
 desktop systems, laptops, and basic network devices
 
 .
 </li>
 <li>
 Account creation and access provisioning
 </li>
 <li>
 Device setup and configurations
 </li>
 </ul>
 
 
 Network &amp; Connectivity
 
 
 <ul>
 <li>
 Troubleshoot
 
 LAN/Wi-Fi, IP configuration, VPN connectivity
 
 , and basic network issues.
 </li>
 <li>
 Report and escalate recurring issues to Level 2/3 teams.
 </li>
 </ul>
 
 
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain logs of incidents, resolutions, and IT assets.
 </li>
 <li>
 Ensure accurate documentation of IT processes, SOPs, and troubleshooting steps.
 </li>
 </ul>
 
 
 Customer Service
 
 
 <ul>
 <li>
 Maintain a
 
 professional, courteous, and responsive
 
 communication standard with users.
 </li>
 <li>
 Ensure high-quality support and follow-up until issue resolution.
 </li>
 </ul>
 
 
 Compliance &amp; Policy Adherence
 
 
 <ul>
 <li>
 Follow company
 
 IT security guidelines, SOPs, and incident escalation processes
 
 .
 </li>
 <li>
 Assist in implementing system updates, security patches, and basic compliance checks.
 </li>
 </ul>
 
 
 
 
 
 🎯 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Diploma/Bachelor&rsquo;s degree in
 
 IT, Computer Science, or related field
 
 .
 </li>
 <li>
 1&ndash;2 years of experience in IT support or helpdesk roles (fresh graduates are encouraged).
 </li>
 <li>
 Basic understanding of:
 </li>
 <li>
 Windows operating systems
 </li>
 <li>
 Computer hardware
 </li>
 <li>
 Networking fundamentals (TCP/IP, DNS, DHCP)
 </li>
 <li>
 Ticketing systems
 </li>
 <li>
 Strong problem-solving, communication, and customer service skills.
 </li>
 <li>
 Ability to work in a fast-paced environment and manage multiple tasks.
 </li>
 </ul>
 
 
 
 
 
 ⭐ Preferred Skills (Optional)
 
 
 <ul>
 <li>
 Experience with
 
 Active Directory, O365, VPN tools, and antivirus systems
 
 .
 </li>
 <li>
 Familiarity with remote support tools.
 </li>
 </ul>
 
 
 
 
 
 💼 What We Offer
 
 
 <ul>
 <li>
 A supportive and learning-friendly work environment
 </li>
 <li>
 Opportunities for technical growth and career advancement
 </li>
 <li>
 Competitive salary package
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Employee engagement &amp; appreciation programs
 </li>
 </ul>
 
 
</div>

Level 1 System Support Engineer

DataBank

<div>
 DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank&rsquo;s managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.
 
 
 DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.
 
 
 The Technical Support Engineer I is a member of the Tier 1 Technical Support team in the Managed Services department and reports to the Manager of Support Operations. This position will provide first point of contact support for monitoring and maintaining a diverse server and network infrastructure to meet and exceed the SLA requirements of the company and our customers. The role of a Technical Support Engineer is to monitor and react to custom alarms, customer portal tickets and inbound calls to the call center. As the Technical Support Engineer, I will facilitate timely resolution of alarms and incident tickets through basic and advanced troubleshooting methodologies and through standard operating procedures and using a wide array of technologies. The goal of the Technical Support Engineer I is to respond to alarms and deliver a Return to Service (RTS), as well as provide value-added support by reviewing and monitoring alarms and tickets for Change and Problem Management activities.
 
 
 The ideal candidate will be self-motivated, have a customer focused personality, a strong inner drive for continuous improvement, a sense of urgency, and a willingness to learn about new technologies. Communication and ownership of problems is integral to the Support team. The Technical Support Engineer I role works closely with the Technical Support Engineers on the Tier 2 and the Tier 3 teams. The support team is central to the on-boarding of exciting new platforms and technologies. We are looking for a creative and versatile individual that is passionate about providing World Class Customer Support.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Provide prompt support for all incidents that are raised by customers via the DataBank portal or by phone.
 </li>
 <li>
 Will serve as first point of contact for all customer calls and portal submitted issues.
 </li>
 <li>
 Provide prompt support for all incidents that are raised by customers via the DataBank portal or by phone.
 </li>
 <li>
 Monitor and respond to alarms for DataBank&rsquo;s internal &amp; customer systems.
 </li>
 <li>
 Fulfill service requests for account creations and modifications to include Portal accounts, Windows and Linux accounts, email, VPN, DUO, and FTP
 </li>
 <li>
 Adjust resources for IaaS and PaaS customers to include RAM, CPU, and disk space to meet the customers&rsquo; requirements.
 </li>
 <li>
 Perform DNS creation and modifications.
 </li>
 <li>
 Perform ticket escalations to the various IT teams within DataBank.
 </li>
 <li>
 Technical support to replicate and troubleshoot Windows and Linux server-side issues.
 </li>
 <li>
 Fulfill service requests for IaaS and PaaS customers to include Add/Remove/Change of systems resources.
 </li>
 <li>
 Coordinate and schedule tasks and customer maintenance activities
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 2+ years working in the Information technology field.
 </li>
 <li>
 1-2 years of Windows and/or Linux network administration
 </li>
 <li>
 1-2 years of customer support experience
 </li>
 <li>
 Experience working with Active Directory groups, users and policies.
 </li>
 <li>
 Working knowledge of VMware vSphere and vCenter Administration is required.
 </li>
 <li>
 Experience with network monitoring tools (ex: HP Zabbix, Science Logic, SolarWinds, Nagios)
 </li>
 <li>
 Understanding of authentication mechanisms to include multi-Factor authentication (MFA)
 </li>
 <li>
 Fundamental understanding of the OSI model
 </li>
 <li>
 Strong organizational, problem-solving, and analytical skills, with the ability to manage multiple priorities.
 </li>
 <li>
 Excellent communication skills and the ability and willingness to learn new technologies and skills.
 </li>
 <li>
 Analytical and detail oriented, able to prioritize, execute and meet deadlines.
 </li>
 <li>
 Ability to accomplish tasks with minimal supervision.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Health, Dental, Vision packages
 </li>
 <li>
 Short-Term and Long-Term Disability Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 401k matched by company
 </li>
 <li>
 Paid Time Off and Holidays
 </li>
 </ul>
</div>

Technical Support Engineer 1 (Remote)

Amalgamate Technology

Amalgamate Technology is a fast-growing IT company providing software solutions and technical services to clients ,We are looking for a dedicated IT Technical Support Engineer to handle customer support and internal technical issues efficiently.Key Responsibilities<ul><li>Provide technical support via phone, email, WhatsApp, or ticketing system</li><li>Diagnose and troubleshoot software, hardware, and network issues</li><li>Install, configure, and maintain systems and applications</li><li>Monitor system performance and report issues</li><li>Escalate complex problems to the development team</li><li>Maintain proper documentation of support cases</li><li>Train users on system usage when required</li><li>Ensure customer satisfaction and timely issue resolution</li></ul>Technical Skill Required<ul><li>Basic knowledge of operating systems (Windows, Linux)</li><li>Understanding of networking concepts (IP, DNS, router configuration)</li><li>Knowledge of database basics (MSSql &ndash; basic queries)</li><li>Network cabling and crimbing</li><li>Basic understanding of web applications and hosting</li><li>Ability to read logs and identify system errors</li></ul>Job Type: Full-timePay: QAR2,000.00 - QAR3,000.00 per month

Software Technical Support

RFP Professionals

<div>
 
 
 Company Description
 
 
 
 RFP Professionals is an open network designed for RFP professionals, proposal writers, and procurement leaders. The platform fosters connection, knowledge exchange, and sharing of best practices among peers. Our mission is to enhance the success rate of bidding and proposal efforts through collaboration and strategic insights. We are committed to providing a support network that empowers professionals to excel in their roles.
 
 
 
 
 
 
 Role Description
 
 
 
 This is an on-site, full-time position for a Full Stack Engineer based in Bangalore, India. The Full Stack Engineer will be responsible for developing and maintaining web applications, working on both front-end and back-end components, and building scalable software solutions. Day-to-day tasks include writing clean, efficient code, optimizing performance, collaborating with cross-functional teams, and addressing technical challenges to deliver high-quality products.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Expertise in Back-End Web Development and Software Development
 </li>
 <li>
 Experience in Front-End Development and proficiency in Cascading Style Sheets (CSS)
 </li>
 <li>
 Proven skills in Full-Stack Development and ability to integrate both front-end and back-end systems
 </li>
 <li>
 Strong problem-solving abilities and knowledge of scalable software architecture
 </li>
 <li>
 Bachelor's degree in Computer Science, Software Engineering, or a related field is preferred
 </li>
 <li>
 Strong communication and collaboration skills to effectively work within a team
 </li>
 </ul>
 
 
 
 
 
 Perks &amp; Compensation
 
 :
 
 <ul>
 <li>
 Flexible working hours and office dinners covered
 </li>
 <li>
 Transport Covered
 </li>
 </ul>
 
 
 
 
 
 CTC
 
 : 10&ndash;15 LPA
 
 <ul>
 <li>
 Join us to gain hands-on experience, work closely with industry leaders, and make a tangible impact in the world of proposals and procurement.
 </li>
 </ul>
</div>

Software Development Engineer 1

Realign

<div>Dublin, Ohio 43016 Posted February 24th, 2026
 <div></div>Looking for more job opportunities? Click here!</div>
 <div>Job Type: Full Time
Job Category: IT
Job Description
JOB TITLE - CLOUD ENGINEER
Location- DUBLIN,OH (REMOTE)
Full Time Permanent
Job Description:
 Must Have Technical/Functional Skills
P3 Cloud Engineer
GENERAL RESPONSIBILITIES: Perform special projects or tasks in a timely manner, as assigned by Product Manager or Management. The role requires an understanding of Cloud Platforms Technologies and Services, Agile methodologies (Scrum, Kanban), Terraform, GitHub and IT Operations based on ITIL Framework. The role&rsquo;s primary focus is to provide build and operations expertise with a high focus on automation in areas such as performance, monitoring, logging, security, backups/HA/DR, compliance, and ensuring the operations processes and standards are maintained in production.
Other duties include documentation and service request fulfillment
Roles &amp; Responsibilities<ul><li>Support Multi-Cloud Platforms - GCP, Azure, AWS</li><li>Work with development and product management teams to transition and operate cloud-based workloads</li><li>Continually review and recommend improvements to operational processes and procedures</li><li>Look for opportunities to automate anything and everything</li><li>Ensure Monitoring and Alerting Standards are tested in transition and followed in production</li><li>Ensure migrated workloads maintain compliance with Security and Governance standards</li><li>Ensures the health of the service meets defined service level expectations</li><li>Participate in incident management and communications, including follow-up with problem resolution post-mortem, and process improvement</li><li>Support automation solutions for source, deploy, pipeline, configuration management</li><li>1 or more Year of experience with GCP, Azure or AWS, certification desired</li><li>3 Years of experience with Enterprise ITIL Processes</li><li>3 Years of experience with monitoring enterprise systems</li><li>3 Years of experience in data center domains (server, network, storage, security)</li><li>3 Years of experience with server and directory service technologies (Windows, Linux, AD, DNS)</li><li>Excellent organizational skills, and oral and written communication skills</li><li>Security compliance experience such as ITIL, PCI, ISO 27001 or SOX</li><li>Ability to work with minimal supervision, making decisions based upon priorities, schedules and an understanding of business initiatives</li><li>Ability to apply critical thinking to all aspects of the position</li><li>Detail oriented with excellent documentation skills/methodologies, who is able to successfully manage multiple priorities</li></ul>
Required Skills
DEVOPS ENGINEER</div>

CLOUD ENGINEER (REMOTE)-1

eBay

<div>At eBay, we're more than a global ecommerce leader &mdash; we&rsquo;re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We&rsquo;re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work &mdash; every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers &mdash; and help us connect people and build communities to create economic opportunity for all.
At eBay, we connect millions of buyers and sellers around the world. Our engineering teams build scalable, reliable, and elegant solutions that power global commerce. We&rsquo;re looking for an MTS 1, Software Engineer who is passionate about web technologies, API development, and building high-quality applications in a collaborative environment.
What You&rsquo;ll Do<ul><li>
Define technical requirements in partnership with product, business, and engineering stakeholders</li><li>
Design, develop, and maintain scalable web and mobile applications</li><li>
Build and maintain server-side processing and parsing scripts</li><li>
Design, implement, and maintain APIs and integrations with third-party platforms</li><li>
Lead and assist other developers in implementing high-quality solutions</li><li>
Follow established frontend and API design and coding standards</li><li>
Participate in code reviews as both a contributor and reviewer</li><li>
Collaborate closely with development, QA, and internal business teams</li><li>
Create and maintain system and technical documentation as needed</li><li>
Perform application maintenance, bug fixes, and performance optimizations</li><li>
Monitor, troubleshoot, and resolve production issues using logging and observability tools</li><li>
Follow the software development lifecycle as defined by engineering and project leadership</li><li>
Leverage AI-powered development tools to improve productivity, code quality, and delivery speed</li></ul>
What You Bring<ul><li>
BA/BS in Computer Science or a related field, or equivalent practical experience</li><li>
5+ years of experience working in an Apache, PHP, HTML, CSS, JavaScript, MSSQL, and MySQL environment</li><li>
Strong hands-on experience with PHP MVC frameworks</li><li>
Deep knowledge of SQL, with MSSQL experience required</li><li>
Strong understanding of web services, APIs, and SOA architectures</li><li>
Familiarity with CI/CD pipelines and automated deployment workflows</li><li>
Awareness of web application security best practices</li><li>
Solid experience with object-oriented design and development principles</li><li>
Experience developing modern front-end user interfaces using JavaScript frameworks such as Vue, React, jQuery</li><li>
Strong familiarity with Git and modern version control workflows</li><li>
Excellent English communication skills, both written and verbal</li><li>
Ability to work effectively in cross-functional, fast-paced environments</li></ul>
Nice to Have<ul><li>
Experience developing and supporting high-traffic, consumer-facing applications</li><li>
Familiarity with performance optimization, security best practices, and scalable system design</li><li>
Experience mentoring junior engineers or providing technical leadership</li></ul>
Why You&rsquo;ll Love Working Here<ul><li>
Build systems that support a global marketplace at scale</li><li>
Work with collaborative, high-caliber engineering teams</li><li>
Opportunity to influence technical direction and architecture</li><li>
A culture that values innovation, ownership, and continuous learning</li><li>
Competitive compensation and comprehensive benefits</li></ul>
Additional Details
The base pay range for this position is expected in the range below:
$118,800 - $205,600
Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employees will be in an &ldquo;at-will position&rdquo; and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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MTS 1, Software Engineer

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