technical support 1 software engineer

Jeeny

<div>About Jeeny:
Jeeny is a mobile application that eases daily commuting and transportation. By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all.
We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Jeeny was established in 2014 as Easy Taxi. However, in 2016, it was revamped as Jeeny to cater to other services. Currently, we are operational in Saudi Arabia and Jordan.
We have offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and Karachi. 
Job Description:
The L2 Technical Support &ndash; Software Engineer plays a critical role in ensuring the stability, performance, and reliability of our ride-hailing platform. This position focuses on diagnosing and resolving complex technical issues escalated from L1 support, collaborating closely with Engineering, DevOps, and Product teams, and proactively improving system workflows and performance.
This role is ideal for individuals who enjoy deep troubleshooting, root-cause analysis, and making meaningful operational improvements in a fast-paced, production-critical environment.
Duties &amp; Responsibilities<ul>
<li>
Investigate, debug, and resolve complex technical issues escalated from L1 support teams.</li>
<li>Perform in-depth troubleshooting to identify root causes and ensure long-term fixes.</li>
<li>Collaborate with Engineering, DevOps, and Product teams to resolve production issues efficiently.</li>
<li>Ensure system stability, reliability, and performance across applications and services.</li>
<li>Create detailed Root Cause Analysis (RCA) reports for incidents and outages.</li>
<li>Run internal technical and process audits to identify risks, gaps, and improvement areas.</li>
<li>Proactively identify bottlenecks, inefficiencies, and recurring issues in workflows and systems.</li>
<li>Recommend and implement process, tooling, and system improvements to enhance reliability.</li>
<li>Maintain clear documentation of incidents, fixes, and preventive actions.</li>
</ul>
Requirements<ul>
<li>
BS/MS degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).</li>
<li>3+ years of experience in software engineering, L2/L3 technical support, or similar roles.</li>
<li>Strong proficiency in one or more programming languages (e.g., Python, Java, C#).</li>
<li>Proven experience in debugging, performance tuning, and production issue troubleshooting.</li>
<li>Solid understanding of databases (SQL and NoSQL) and RESTful APIs.</li>
<li>Hands-on experience with cloud platforms (AWS, Azure, or GCP).</li>
<li>Practical knowledge of containerization tools such as Docker (Kubernetes is a plus).</li>
<li>Strong knowledge of monitoring, logging, and alerting tools, such as ELK Stack, Prometheus, Grafana, New Relic, or similar platforms.</li>
<li>Hands-on experience supporting or conducting compliance activities, including ISO 27001, SOC 2, GDPR, PDPL, and PCI-DSS, such as evidence collection, control validation, and audit support.</li>
<li>Excellent analytical, problem-solving, and root-cause analysis skills.</li>
<li>Strong communication skills with the ability to collaborate effectively across cross-functional teams.</li>
</ul>
Benefits
What we offer:<ul>
<li>
Market Competitive Salary 
Hit the ground running with a salary that reflects your worth in today&rsquo;s market.</li>
<li>Learn &amp; Grow 
Level up with real-world projects, cross-functional job rotations, hands-on mentorship, and expert-led sessions tailored to your growth.</li>
<li>International Exposure 
Collaborate across borders with teams in KSA, Jordan, Pakistan, and UAE&mdash;experience a global career from day one.</li>
<li>Health Insurance 
Full health coverage so you can focus on your goals with peace of mind.</li>
<li>OPD Coverage 
Outpatient visits? We&rsquo;ve got that covered for you.</li>
<li>End of Service Benefit 
Loyalty pays off, long-term service comes with financial rewards.</li>
<li>Dollar Adjustment Allowance 
With our dollar adjustment allowance, you can stay ahead of inflation. You&rsquo;re protected against currency fluctuations, so your compensation stays consistent and fair.</li>
<li>Internet Allowance 
Work, stream, and stay in the loop with monthly internet support, whether you&rsquo;re learning, working, or just vibing.</li>
<li>Fuel Allowance 
Fuel your daily grind with a monthly fuel allowance.</li>
<li>Learning &amp; Development Allowance 
Get a yearly budget for certifications, courses, or training&mdash;because investing in you is a no-brainer.</li></ul> 

Company Culture 
Jeeny is an equal opportunity employer. We are committed to providing a workplace where all aspects of employment are solely based on merit. We value diversity and absolutely do not discriminate in any form based on race, color, ethnicity, nationality, religion, gender, age, or mental or physical disability.</div>

L2 Technical Support - Software Engineer

Digicom Systems Blr

Preferred - Males, two wheeler is mandatoryExperience: 0.6 Months -1 Years onlyLocation: JP Nagar, BangaloreCompany: Digicom Systems (Blr) Pvt Ltd We are seeking an L1 Technical Support Engineer to provide first-level technical support for end users. The role involves onsite troubleshooting of PCs, operating systems, and basic IT infrastructure, with travel to client locationsKey Responsibilities: <ul><li>Provide Level 1 technical support for desktops, laptops, peripherals, and basic network issues</li><li>Perform onsite troubleshooting and issue resolution for hardware and software problems</li><li>Install, configure, and maintain PCs, printers, and peripherals</li><li>Support Windows operating systems (Windows 10/11) and basic OS configurations</li><li>Diagnose and resolve issues related to:</li><li>System boot failures</li><li>Software installations and updates</li><li>User access and password resets</li><li>Basic network connectivity (LAN, Wi-Fi)</li><li>Escalate unresolved issues to L2/L3 support teams with proper documentation</li><li>Maintain service tickets, incident logs, and asset records</li><li>Provide basic user training and guidance on IT systems</li><li>Ensure adherence to IT policies, security standards, and SLAs</li></ul>Education:<ul><li>Diploma, ITI, BE, B.Tech</li></ul>Experience:<ul><li>1 years of experience in IT support or helpdesk role</li></ul>Vehicle Requirement:<ul><li>Must possess a valid driving license</li><li>Willingness to travel to multiple onsite locations as required</li><li>Travel to client locations</li></ul>Job Types: Full-time, PermanentPay: ₹15,000.00 - ₹22,000.00 per yearWork Location: In person

L1 Technical Support Engineer (Onsite)

Intuit

<div>
 
 Overview
 
 
 
 Come join the QuickBooks Indirect Tax Filing &amp; Reporting as a Software Engineer 1 , to work with great-minded engineers shaping the future of Tax Filing through AI and emerging technologies.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Participate in all software engineering process activities and collaborate with the team members to deliver high-quality and on-time solutions.
 </li>
 <li>
 Apply best practices and strive to deliver the best quality for customers while staying passionate to learn and innovate.
 </li>
 <li>
 Engage with customers to get a first-hand understanding of their needs
 </li>
 <li>
 Implement features, products, and enhancements that improve the user experience
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in computer science or a related technical field.
 </li>
 <li>
 Solid understanding of software engineering principles and best practices.
 </li>
 <li>
 Extensive programming experience with one or more of the following: Java, Kotlin
 </li>
 <li>
 Frontend knowledge and/or experience and extensive knowledge in React and JavaScript.
 </li>
 <li>
 Strong written, verbal, and collaboration skills
 </li>
 <li>
 Self-starter with a strong work ethic and a passion for problem-solving
 </li>
 <li>
 Ability to thrive in a fast-paced, dynamic environment
 </li>
 <li>
 Flexibility and ability to adapt to changing priorities and technologies
 
 
 </li>
 </ul>
 Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
 
 
 New York $ 57.50- 78.00
</div>

Software Engineer 1

Omnisoft Technologies Pvt Ltd

Job Summary We are seeking a highly motivated and detail-oriented Software Test Engineer with strong C# experience to provide part-time support for an exciting project. Join us to help elevate our testing processes and deliver exceptional user experiences!Skills<ul><li>Strong proficiency in C# programming language with experience in test automation frameworks.</li></ul>Job Type: Part-timePay: $20.00 - $25.00 per hourWork Location: In person

Software Test Engineer with C# experience ,need part time support for a project

Contegris Pvt Ltd

Job OverviewWe are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.Key ResponsibilitiesCustomer Interaction:<ul><li>Respond promptly and professionally to customer inquiries received via phone, email, and chat.</li><li>Provide accurate and helpful information about products, services.</li><li>Resolve customer complaints and issues efficiently and empathetically.</li><li>Maintain a positive and customer-centric attitude at all times.</li></ul>Communication:<ul><li>Communicate clearly and effectively, both verbally and in writing.</li><li>Use proper grammar and spelling in all written communications.</li><li>Actively listen to customer concerns and ask clarifying questions.</li></ul>Technical Skills:<ul><li>Proficiently use CRM / HelpDesk to track customer interactions and manage.</li><li>Utilize chat platforms and email systems effectively.</li></ul>Problem Solving:<ul><li>Analyze customer issues and identify root causes.</li><li>Offer appropriate solutions and alternatives to resolve customer problems.</li><li>Escalate complex issues to appropriate team members.</li><li>Follow up with customers to ensure resolution and satisfaction.</li></ul>Record Keeping:<ul><li>Accurately document all customer interactions in the CRM system.</li><li>Maintain detailed records of customer inquiries, complaints, and resolutions.</li></ul>Requirements<ul><li>Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.</li><li>Experience: Fresh or up to 1 year experience in high pace call center (preferable).</li><li>Basic knowledge of Linux, Networking, and Network Security</li><li>Customer Oriented</li><li>Excellent Communication Skills</li><li>Attention to detail</li><li>Ability to handle pressure</li><li>Good Team player</li><li>Strong problem-solving skills</li><li>Willing to perform duties in morning/afternoon/evening/night shift.</li></ul>Job Type: Full-timeWork Location: In person

System Support Engineer L-1

GESCO Contracting

Job Title: ERP Implementation Engineer / ERP Technical SupportIndustry: Contracting &amp; Construction Location: SharjahJob Summary: We are seeking a skilled ERP Implementation Engineer / ERP Technical Support professional to support the implementation, customization, and ongoing technical support of our ERP system within a contracting environment. The ideal candidate will have hands-on experience in ERP systems used in construction projects, including finance, procurement, HR, payroll, and project management modules.Key Responsibilities:<ul><li>Lead and support ERP implementation, configuration, and deployment across departments</li><li>Understand business processes in contracting projects and map them to ERP modules</li><li>Provide technical support, troubleshooting, and issue resolution for ERP users</li><li>Coordinate with ERP vendors, consultants, and internal stakeholders</li><li>Customize reports, dashboards, and workflows as per business requirements</li><li>Manage data migration, validation, and system testing</li><li>Conduct user training, prepare user manuals, and provide post-implementation support</li><li>Monitor system performance and recommend improvements and upgrades</li><li>Ensure data integrity, system security, and compliance with company policies</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, Engineering, or related field</li><li>2&ndash;5 years of experience in ERP implementation and support (construction/contracting sector preferred)</li><li>Strong knowledge of ERP systems (Oracle, SAP, Microsoft Dynamics, Odoo, or similar)</li><li>Good understanding of construction workflows: Projects, Cost Control, Procurement, Stores, Finance, HR &amp; Payroll</li><li>Experience in SQL, reporting tools, and basic scripting is an advantage</li><li>Strong analytical, problem-solving, and communication skills</li><li>Ability to support multiple users and projects simultaneously</li></ul>Preferred Skills:<ul><li>Experience working with contracting companies</li><li>ERP project implementation from scratch is a strong advantage</li><li>Knowledge of UAE construction practices and compliance standards</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per month

ERP Implementation Engineer / Technical Support

Cyberhaven

<div><h1 class="jobSectionHeader">About the Role</h1>
This is an ideal opportunity for a highly motivated individual to get in on the ground floor as we build out our Technical Support function at Cyberhaven. The Technical Support Engineer L2 candidate is passionate about technology, is always curious, and driven to delight customers. A true problem solver, you will take personal ownership in seeing a problem through to resolution or escalating and collaborating with some of the most talented engineers in the world. You will become an expert on Cyberhaven&rsquo;s end to end AI Data Security platform, understand how it interacts with all the endpoints our customers interact with, and understand how our customers are trying to reduce data loss threats across the organization.
Ideally, you will be comfortable speaking with security and customer operation teams. You must have technical depth, be client obsessed, and experience with a SaaS based security product. Having the desire to take initiative, own and resolve customer issues, and love working in a fast paced, high growth environment is key.
This role reports to the Director of Support.
<h1 class="jobSectionHeader">What you&rsquo;ll be doing</h1><ul><li>
Provide well-thought out and reliable directions in technical and non-technical terms, to help customers solve reported issues and guide them on proper use of our platform.</li><li>
Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation.</li><li>
Identify and escalate priority issues that need immediate attention.</li><li>
Build an excellent rapport with our backline engineers and collaborate on solving complex issues.</li><li>
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.</li><li>
Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible.</li><li>
Collect information, attempt to reproduce reported behavior, and document bugs with Engineering for product issues that are impacting customers.</li><li>
Create process and troubleshooting documentation to enhance our support knowledge base.</li><li>
Work with client resources and stakeholders to understand their data security risks and threats.</li><li>
Work closely with the Head of Customer Experience to build processes, reporting, and metrics that will showcase Support productivity and client satisfaction.</li></ul><h1 class="jobSectionHeader">
Who you are</h1><ul><li>
5+ years experience in providing technical support to customers for software solutions</li><li>
Deep technical background, with hands-on experience in supporting and troubleshooting security and/or endpoint technologies.</li><li>
Ability to learn new technologies quickly.</li><li>
Experience with Salesforce, JIRA and Github.</li><li>
Proven experience with managing external and internal stakeholders.</li><li>
Experience working with complex endpoint DLP solutions.</li><li>
Ability to manage high priority support requests.Ability to work closely with a development team to communicate customer requirements.</li><li>
Proven experience in meeting customer SLA expectations.</li><li>
Excellent problem-solving and analytical abilities with creative and logical thinking.</li><li>
Highly motivated, customer-centric person, strong customer empathy and focus.</li><li>
Ability to work as part of a global team. Ability to remain calm, composed and articulate when dealing with tough customer situations.</li><li>
Excellent written and verbal communication skills.</li><li>
Strong problem-solving abilities (especially over the phone).</li><li>
Located in Bangalore, India</li></ul>
Joining Cyberhaven is a chance to revolutionize data security. Traditional tools fall short, but we&rsquo;ve reimagined protection with AI-enabled data lineage that analyzes billions of workflows to understand data, detect risk, and stop threats. Backed by $250M from leading investors like Khosla and Redpoint, our team includes leaders who built industry-defining technologies at CrowdStrike, Palo Alto Networks, Meta, Google, and more. This role lets you shape the future of data security, alongside experts driven to help customers protect their most valuable information.
Cyberhaven is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</div>

Technical Support Engineer L1/L2 (India)

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