technical support administrator

Know your ability

<p><b>Job Title: Zendesk Administrator</b></p><p>Schedule: 5 Days a Week | Rotational Shifts | Rotational Week Off</p><p>Work Type: Work from Office</p><p>Experience: 5 &ndash; 10 Years</p><p>Role Overview</p><p>We are seeking an experienced Zendesk Administrator to manage, optimize, and scale our Zendesk</p><p>environment across multiple client operations. The role involves deep configuration, automation, and</p><p>analytical responsibilities, ideal for professionals who can combine technical expertise with operational</p><p>insight to deliver seamless support experiences.</p><p>Key Responsibilities</p><ul><li>Administer and maintain Zendesk instances, including configuration of users, roles, groups, andpermissions.</li></ul><ul><li>Design and implement efficient workflows, automations, triggers, and macros to streamline processes.</li></ul><ul><li>Manage integrations with tools such as Slack, Jira, Salesforce, and internal systems.</li></ul><ul><li>Build and maintain reports and dashboards using Zendesk Explore to provide actionable insights.</li></ul><ul><li>Audit configurations regularly to ensure platform stability, accuracy, and performance optimization.</li></ul><ul><li>Collaborate with internal stakeholders to identify and implement automation or process improvements.</li></ul><ul><li>Support rollout of new Zendesk features and conduct training for end users.</li></ul><ul><li>Troubleshoot and resolve system-related issues while minimizing downtime or disruptions.</li></ul><p><b>Required Skills &amp; Domain Expertise</b></p><ul><li>Strong understanding of Zendesk Support, Chat, Guide, and Explore.</li></ul><ul><li>Proven experience in automation design, workflow optimization, and configuration management.</li></ul><ul><li>Proficiency in building reports, dashboards, and SLA metrics.</li></ul><ul><li>Experience managing large-scale or multi-instance Zendesk environments.</li></ul><ul><li>Strong analytical and problem-solving skills with attention to detail.</li></ul><ul><li>Excellent communication and stakeholder management capabilities.</li></ul><p><b>Technical Competencies</b></p><ul><li>Hands-on experience with Zendesk API integrations and third-party apps.</li></ul><ul><li>Familiarity with automation tools, ticketing structures, and data mapping.</li></ul><ul><li>Working knowledge of platforms like Slack, Jira, Salesforce, and Freshdesk (advantageous).</li></ul><ul><li>Proficient in Excel for data analysis and reporting.</li></ul><ul><li>Zendesk Certifications preferred (Admin or Support Specialist).</li></ul><p>Customer Support Competencies</p><ul><li>Analytical thinker who approaches workflow optimization from both user and system perspectives.</li></ul><ul><li>Strong documentation and process improvement skills.</li></ul><ul><li>Ability to translate technical findings into actionable business insights.</li></ul><ul><li>Track record of ensuring system uptime, efficiency, and high CSAT performance.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s Degree in Computer Science, Information Systems, or a related field.</li></ul><ul><li>5&ndash;10 years of relevant experience as a Zendesk Administrator or similar role.</li></ul><ul><li>Zendesk Certification(s) preferred.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: ₹454,187.13 - ₹1,075,272.25 per year</p><p>Benefits:</p><ul><li>Health insurance</li><li>Provident Fund</li></ul><p>Application Question(s):</p><ul><li>Have you worked on Zendesk API integrations and third-party apps?</li><li>Working knowledge of platforms like Slack, Jira, Salesforce, and Freshdesk?</li><li>Are you Familiar with automation tools, ticketing structures, and data mapping?</li></ul><p>Work Location: In person</p>

Zendesk Administrator-Slack, Jira, Salesforce & Freshdesk | 11 LPA | Rabale

Hassaan Academy

<p><b>Description</b>:</p><p>We are hiring a <b>Part-Time IT Support Administrator</b> to manage Windows laptops, software installations, hardware and software troubleshooting, basic networking, and system security.</p><p><b>Job Responsibilities:</b></p><ul><li>Handle all <b>Windows-based laptops and systems</b></li><li>Install, configure, and update <b>software &amp; applications</b></li><li>Troubleshoot <b>hardware and software issues</b></li><li>Provide daily <b>IT support</b> to office staff</li><li>Manage <b>networking</b> (LAN, Wi-Fi, routers, basic troubleshooting)</li><li>Ensure <b>system security</b>, antivirus, and data protection</li><li>Manage <b>email accounts, user access, and system permissions</b></li><li>Maintain <b>IT assets, backups, and documentation</b></li><li>Coordinate with vendors for repairs and replacements if required</li></ul><p><b>Requirements:</b></p><ul><li>Knowledge of <b>Windows OS, hardware, and networking</b></li><li>Strong troubleshooting skills</li><li>Responsible and well-organized</li><li>IT support experience will be preferred</li></ul><p><b>Office Address:</b> Main Road Korangi #02, HBL Building, 2nd Floor, Near Askari Bank</p><p><b>Contact No:</b> +92 303 2868853</p><p>Job Type: Part-time</p><p>Pay: Rs15,000.00 - Rs25,000.00 per month</p><p>Expected hours: 24 &ndash; 26 per week</p><p>Work Location: In person</p>

We Are Hiring – IT Support Administrator (Part-Time)

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Administrator L1
</div></div></div></div><div><div><div><div>City: Mumbai
</div></div></div></div><div><div><div><div>State/Province: Maharashtra
</div></div></div></div><div><div><div><div>Posting Start Date: 12/31/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role Purpose
</b></p><p>The purpose of the role is to resolve, maintain and manage client&Atilde;&cent;&Acirc;&Acirc;s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA&Atilde;&cent;&Acirc;&Acirc;s ensuring client satisfaction
</p></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Do
</b></p><ul><li><b>Ensure timely response of all the tickets raised by the client end user
</b></li><li>Service requests solutioning by maintaining quality parameters
</li><li>Act as a custodian of client&Atilde;&cent;&Acirc;&Acirc;s network/ server/ system/ storage/ platform/ infrastructure and other equipment&Atilde;&cent;&Acirc;&Acirc;s to keep track of each of their proper functioning and upkeep
</li><li>Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
</li><li>Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
</li><li>Provide an acceptance and immediate resolution to the high priority tickets/ service
</li><li>Installing and configuring software/ hardware requirements based on service requests
</li><li>100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
</li><li>Provide application/ user access as per client requirements and requests to ensure timely solutioning
</li><li>Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
</li><li>Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
</li><li>Coordinate with on-site team for complex problem resolution and ensure timely client servicing
</li><li>Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Deliver
</b></p><div><div><div><div>No </div><div>Performance Parameter </div><div>Measure
</div></div><br>
<div><div>1. </div><div></div><div>100% adherence to SLA/ timelines
<br>
Multiple cases of red time
<br>
Zero customer escalation
<br>
Client appreciation emails<br>
</div></div><br>
</div></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div></div></div></div></div></div><div></div><div><div><div><div>Mandatory Skills: Desktop Support .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

Administrator L1

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Administrator L1
</div></div></div></div><div><div><div><div>City: Bengaluru
</div></div></div></div><div><div><div><div>State/Province: Karnataka
</div></div></div></div><div><div><div><div>Posting Start Date: 12/31/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role Purpose
</b></p><p>The purpose of the role is to resolve, maintain and manage client&Atilde;&cent;&Acirc;&Acirc;s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA&Atilde;&cent;&Acirc;&Acirc;s ensuring client satisfaction
</p></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Do
</b></p><ul><li><b>Ensure timely response of all the tickets raised by the client end user
</b></li><li>Service requests solutioning by maintaining quality parameters
</li><li>Act as a custodian of client&Atilde;&cent;&Acirc;&Acirc;s network/ server/ system/ storage/ platform/ infrastructure and other equipment&Atilde;&cent;&Acirc;&Acirc;s to keep track of each of their proper functioning and upkeep
</li><li>Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
</li><li>Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
</li><li>Provide an acceptance and immediate resolution to the high priority tickets/ service
</li><li>Installing and configuring software/ hardware requirements based on service requests
</li><li>100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
</li><li>Provide application/ user access as per client requirements and requests to ensure timely solutioning
</li><li>Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
</li><li>Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
</li><li>Coordinate with on-site team for complex problem resolution and ensure timely client servicing
</li><li>Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Deliver
</b></p><div><div><div><div>No </div><div>Performance Parameter </div><div>Measure
</div></div><br>
<div><div>1. </div><div></div><div>100% adherence to SLA/ timelines
<br>
Multiple cases of red time
<br>
Zero customer escalation
<br>
Client appreciation emails<br>
</div></div><br>
</div></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div></div></div></div></div></div><div></div><div><div><div><div>Mandatory Skills: Desktop Support .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

WEALTHLINK RECRUITMENT LTD

<p>Senior Financial Planning Administrator</p><p>Location - Edgbaston, Birmingham</p><p>Salary £26,000 - £32,000</p><p>Duration: Permanent, Full time or Part Time</p><p>We are working with an IFA firm based in Birmingham who are looking to bring on a Senior Financial Planning Administrator. In the role you will work closely with Financial Advisers to provide a high quality and efficient service to clients.</p><p>The role is varied and you will work on Investments, Pensions, Mortgage and Protection cases. You will also collaborate with the paraplanning team to help create reports and provide technical Administrative support.</p><p>This is a great opportunity for a Career Administrator or someone who wants to move into a more technical role and complete the Level 4 diploma in Financial Planning.</p><p>What's on offer?</p><ul><li>Salary up to £32,000</li><li>25 days annual leave Bank Holidays</li><li>Discretionary Annual bonus</li><li>35 hour working week with flexible start times</li><li>Study Support and Sponsorship through financial planning exams</li></ul><p>What's Next?</p><p>If you are interested in the Senior Financial Planning Administrator position then apply now!</p><p>One of our consultants will reach out within 24 hours if you match the requirements.</p><p>Senior Financial Planning Administrator, IFA Administrator, Financial Planning, Wealth Management, Customer services, Administration</p>

Senior Financial Planning Administrator

<p>Senior Financial Planning Administrator</p><p>Location - Meriden, Coventry (Hybrid) </p><p>Salary £28,000 - £35,000</p><p>Duration: Permanent, Full time or Part Time</p><p>We are working with an IFA firm based in Coventrywho are looking to bring on a Senior Financial Planning Administrator. In the role you will work closely with Financial Advisers to provide a high quality and efficient service to clients.</p><p>The role is varied and you will work on Investments, Pensions, Mortgage and Protection cases. You will also collaborate with the paraplanning team to help create reports and provide technical Administrative support.</p><p>This is a great opportunity for a Career Administrator or someone who wants to move into a more technical role and complete the Level 4 diploma in Financial Planning.</p><p>What's on offer?</p><ul><li>Salary up to £35,000</li><li>25 days annual leave Bank Holidays</li><li>Discretionary Annual bonus</li><li>35 hour working week with flexible start times</li><li>Study Support and Sponsorship through financial planning exams</li></ul><p>What's Next?</p><p>If you are interested in the Senior Financial Planning Administrator position then apply now!</p><p>One of our consultants will reach out within 24 hours if you match the requirements.</p><p>Senior Financial Planning Administrator, IFA Administrator, Financial Planning, Wealth Management, Customer services, Administration</p>

<p>Senior IFA Administrator</p><p>Location: Guildford</p><p>Salary: £30,000 - £35,000</p><p>Duration: Permanent, Full time, hybrid working (2 days a week from home)</p><p>Benefits: 25 days annual leave bank holidays, Annual Bonus, Study Support</p><p>The Role</p><p>We are working with a super firm in Guildford who are looking to add a Senior IFA Administrator to their established team. In the role you will work closely with Financial Advisers to provide a high quality and efficient service to clients.</p><p>The role is varied and you will work on Investments, Pensions, Mortgage and Protection cases. You will also collaborate with the paraplanning team to help create reports and provide technical Administrative support.</p><p>This is a great opportunity for a Career Administrator or someone who wants to move into a more technical role and complete the Level 4 diploma in Financial Planning.</p><p>What's on offer?</p><p>Salary up to £35,000</p><p>25 days annual leave Bank Holidays</p><p>Discretionary Annual bonus</p><p>35 hour working week with flexible start times</p><p>Study Support and Sponsorship through financial planning exams</p>

Senior IFA Administrator

Search 10000+ Technical support administrator jobs near you this January. New roles added regularly across leading industries. Apply today.

10000 technical support administrator jobs NEAR_ME

Zendesk Administrator-Slack, Jira, Salesforce & Freshdesk | 11 LPA | Rabale

We Are Hiring – IT Support Administrator (Part-Time)

Administrator L1

Administrator L1

Senior Financial Planning Administrator

Senior Financial Planning Administrator

Senior IFA Administrator