customer service representative Jobs in Karachi Pakistan

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customer support representative Jobs in Karachi Pakistan

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technical support agent

Eurosoft Tech Pvt Ltd

EuroSoft Tech PVT Ltd is looking for the Technical Support Manager Positio. Its an on-site position.Key Responsibilities:<ul><li>Provide technical guidance, coaching, and mentorship to support the team to enhance their skills and productivity.</li><li>Identify technical risks and propose solutions to mitigate them.</li><li>Troubleshoot, resolve, and escalate technical issues as necessary and also guide the team</li><li>Knowledge about the system tickets and their solutions.</li><li>Conduct training sessions for team members.</li><li>Lead and manage the day-to-day operations of the Technical Support team, ensuring timely and high-quality support for customers.</li><li>Drive continuous improvement initiatives to optimize workflows, enhance customer satisfaction, and reduce repeat issues.</li><li>Prepare reports on team performance, customer feedback, and operational KPIs for senior management review.</li><li>Conduct interviews and participate in the hiring process to recruit qualified candidates for technical support roles.</li></ul>Required Skills:<ul><li>Minimum of 3-5 years of experience in a technical support consultant role.</li><li>Excellent English communication skills and a strong customer service orientation.</li><li>Proven ability to manage multiple priorities in a fast-paced environment</li><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Engineering, or relate</li></ul>Job Type: Full-timePay: Rs140.00 - Rs220.00 per monthApplication Question(s):<ul><li>Are you fluent in English?</li><li>Can you work in the rotational shifts (weekly wise) and rotational OFFs (one off in a week) ? </li><li>What's your current salary?</li><li>What's your expected salary?</li></ul>Work Location: In person

Technical Support Manager

Stormfiber

Position Overview:Cybernet is seeking two (2) proactive and technically sound IT Support Engineers to join our Data Centre Operations team. This role involves providing comprehensive IT support to StormFiber and Cybernet teams, including both on-site troubleshooting and nationwide remote assistance.Key Responsibilities and Duties:&middot; Install, configure, and troubleshoot operating systems including Windows, Linux, and macOS.&middot; Assemble, disassemble, and maintain computer hardware components.&middot; Install software, configure Microsoft Outlook, and manage data backups.&middot; Maintain an accurate inventory of IT assets and oversee software licensing.&middot; Support and monitor CCTV systems, NVR / DVR, and access control systems.&middot; Administer LAN infrastructure and ensure stable and secure network operations.&middot; Perform Ethernet cable structuring and physical network setups.Required Skills and Qualifications:&middot; Education: Bachelor&rsquo;s degree in computer science, Information Technology, or a related field.&middot; Experience: 1&ndash;2 years of relevant IT support experience preferred (fresh graduates with strong skills may also be considered).&middot; Technical Skills: Proficiency in hardware/software troubleshooting, networking, and system installations.&middot; Analytical Thinking: Ability to assess issues, identify solutions, and implement corrective actions efficiently.&middot; Communication: Clear verbal and written communication skills for effective coordination.&middot; Problem-Solving: Strong troubleshooting abilities with a solution-oriented mindset.&middot; Attention to Detail: Accuracy and precision in diagnosing and resolving technical issues.How to Apply:Interested candidates are encouraged to send their updated resume to careers@cyber.net.pk with the subject line: &quot;IT Support Engineer &ndash; Karachi&rdquo;Join StormFiber powered by Cybernet &mdash; where innovation meets opportunity. Be a part of a forward-thinking organization that values technology, growth, and excellence.Job Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthApplication Question(s):<ul><li>What is your Expected Salary</li><li>What is your Graduation Year</li></ul><ul><li>What is your Graduation Grade/Percentage or CGPA</li><li>Do you reside in Karachi</li></ul>Work Location: In person

IT Support Engineer (Level – I)

Accounting Bookeepers

Job Summary We are seeking a competent and reliable IT Officer to manage and support the IT operations of both our Software House and Finance Firm. This role requires hands-on technical expertise to ensure smooth system operations, secure data management, and uninterrupted IT support across both business units.Key Responsibilities -Manage and maintain IT infrastructure for both the Software and Finance firms -Provide day-to-day IT support to employees across departments -Install, configure, and maintain hardware, software, and network systems -Ensure system security, data protection, and regular backups-Manage user accounts, email systems, and access controls-Monitor network performance and troubleshoot technical issues -Coordinate with external vendors and service providers when required -Maintain IT documentation, asset records, and standard operating proceduresRequirements -Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field -2&ndash;4 years of relevant IT support or system administration experience -Strong knowledge of Windows OS, networking, and system troubleshooting -Understanding of data security, backups, and basic cybersecurity practices -Ability to manage IT needs for multiple business units -Strong problem-solving and communication skills Preferred Skills -Experience supporting ERP, accounting, or financial systems -Familiarity with cloud platforms (Microsoft 365, Google Workspace, etc.) -Exposure to software development environments is a plusWhat We Offer Competitive salary and benefits Opportunity to work across diverse business operations Professional growth in a dynamic environmentJob Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

IT Support Assistant

Cronysoft

At CronySoft, we pride ourselves on delivering cutting-edge technology solutions and exceptional customer service. We&rsquo;re seeking a skilled Technical Support Engineer to join our dynamic team. This role is perfect for someone who thrives in problem-solving, loves troubleshooting, and is passionate about ensuring smooth system functionality for our clients.Job description<ul><li>Research and identify solutions to software and hardware issues.</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Track computer system issues through to resolution, within agreed time limits.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal databases or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li><li>Document technical knowledge in the form of notes and manuals.</li><li>Maintain jovial relationships with clients</li><li>Ability to communicate in English (Fluently)</li></ul>Location: Sharah-e-Faisal ( Company profile - https://shorturl.at/eArh6 )Shift Timings:4:00 PM to 1:00 AM 7:00 PM to 4:00 AM 1:00 AM to 10:00 AM (5 days a week)Job Type: Full-timeLanguage:<ul><li>English Speaking Fluency? (Required)</li><li>American Accent? (Required)</li></ul>Work Location: In person

Technical Support Engineer

Mamji Hospital

Job Description for Required IT Support Officer (System Support Engineer)<ul><li>Bachelor&rsquo;s degree in information technology or computer science.</li><li>Proven work experience as a IT Technical support engineer.</li><li>Responding to technical support calls from end users of computers and software applications</li><li>Setting up and installing new computers, networks and software</li><li>Setting up user accounts and profiles on the network</li><li>Installing updates, known as patches, to software applications</li><li>Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office</li><li>Diagnosing and fixing network problems and hardware or software faults</li><li>maintaining inventories of hardware and software</li><li>keeping a record of issues and faults along with solutions, for future reference</li><li>Good interpersonal skills, time management skills and Ability to think critically.</li><li>Ability to troubleshoot complex hardware and software issues.</li><li>Excellent written and verbal communication skills.</li><li>Diagnosing, troubleshooting &amp; Repairing of hardware malfunctions, software issues, and networking problems.</li><li>Tracking and managing work records and compiling job reports.</li><li>EXPERIENCE: 2 to 3 years</li></ul>Job Type: Full-timeWork Location: In person

IT Support Officer (Night Shift)

Logon Broadband Pvt Ltd

Internet Technical Support Engineer (Male)Must be well versed with the VLANs, Trunks, L2 Tunnels.Configuration of routers, switches, OLT, ONU, ONTMust be familiar with managed services conceptsP2P, MP2P and dark fiber knowledge would be plus pointRelationship and correspondence with other companies and clientsEmail correspondence, running TeamsFamiliar with FTTH, FTTC and GPONLooking after current complaint resolution regarding network system.Uses knowledge of_ LAN or MAN or WAN systems_ to help design and install internal and external networks.Call user for network support and complaint systemQualification and Experience:Experience: 01-02 Yrs. TelecomCertification: CCNA PreferredInterested and relevant candidates can send their CVs on careers@lbi.net.pk by 25th November, 2025.Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthJob Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthWork Location: In person

Internet Technical Support Engineer

anekor

We are urgently hiring IT Support Lead for for one of our clients.Responsibilities<ul><li>Supervise and coordinate IT support staff to ensure timely resolution of technical issues.</li><li>Oversee installation, configuration, and troubleshooting of desktops, laptops, printers, scanners, and peripherals.</li><li>Provide second-level support for operating systems, network connectivity, and enterprise applications (including ERP/SAP).</li><li>Ensure backup, security, and recovery of user systems and critical data.</li><li>Monitor server rooms, data center environment, and network performance to ensure uptime and compliance.</li><li>Coordinate with vendors and service providers for hardware, software, and network-related services.</li><li>Assist in system upgrades, patch management, preventive maintenance, and disaster recovery activities.</li><li>Maintain IT documentation, asset records, and incident logs.</li><li>Enforce IT policies, procedures, and security standards across the organization.</li><li>Support plant/office systems integration and ensure smooth IT operations during shifts.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Minimum 1&ndash;2 years of IT support experience in a manufacturing Industry.</li><li>Prior experience supervising or leading IT support teams is preferred.</li><li>Strong troubleshooting and problem-solving skills.</li></ul>Salary: UP TO 90KLocation: KarachiJob Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthWork Location: In person

IT Support Lead

Explore 1307+ Technical support agent in Karachi Pakistan this January. Find roles across top companies and apply now to boost your career.