technical support agent

EGMA LENS Factory L.L.C

EGMA is seeking a Customer Service Agent with a background in Optometry or Optical Sciences to join our technical support team. This is a client-facing role focused on serving optical stores and internal sales teams by providing professional guidance on prescriptions, handling technical complaints, and ensuring seamless order and service support.Key Responsibilities:<ul><li>Respond to customer queries via phone and email regarding prescriptions, lenses, and orders</li><li>Validate and recommend suitable lens materials based on optical requirements</li><li>Troubleshoot product complaints related to vision discomfort, coatings, or fitting issues</li><li>Coordinate with production, logistics, and sales to ensure full resolution</li><li>Log communication and follow-ups using ERP/CRM systems</li><li>Guide customers on lens features, limitations, and customizations</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree in Optometry or any related field</li><li>Minimum 1 year experience in optical service, optometry clinics, or related customer support</li><li>Strong knowledge of ophthalmic lenses and coatings</li><li>Proficient in English, both spoken and written</li><li>Experience using ERP tools is a plus</li><li>Calm, detail-oriented, and customer-focused personality</li></ul>Why Join EGMA?<ul><li>Be part of a technical team serving leading optical brands across the UAE and beyond</li><li>Work in a rotational shift schedule with cross-functional coordination</li><li>Continuous learning in optical product lines, systems, and professional growth</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,900.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>optical related support: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Customer Service Agent

Kyndryl

<div>Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward &ndash; always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. 
 
The Role
Have you been wanting to get into IT but don&rsquo;t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there&rsquo;s a good chance you&rsquo;ll love being a L1 Helpdesk Agent at Kyndryl.
 
 
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you&rsquo;ll be the face and voice of Kyndryl, helping customers solve their problems every day.
 
 
A L1 Helpdesk Agent combines the know-how of tech support with problem solving and customer service, so bring your people skills and we&rsquo;ll teach you the rest. It&rsquo;s a fun and fast-paced role where you&rsquo;ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you&rsquo;ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
Perform initial problem determination (Level 1 support) with related hardware, software and services support. Provide technical advice / guidance / trouble shooting / support to B2B end users within specified SLAs. Handle service entitlement failures associated with requests for in-scope services. Assigning records to other support groups, as required.
 
 
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you&rsquo;ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
 
 
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It&rsquo;s fun, challenging, and fast-paced &ndash; you definitely won&rsquo;t be bored!
 
 
Your future at Kyndryl
 
This is a true &ldquo;start here, go anywhere&rdquo; opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles. 
 
Who You Are
You&rsquo;re good at what you do and possess the required experience to prove it. However, equally as important &ndash; you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused &ndash; someone who prioritizes customer success in their work. And finally, you&rsquo;re open and borderless &ndash; naturally inclusive in how you work with others.
<ul><li>Graduate in any discipline (including engineering graduates)
</li><li>Minimum experience needed is 1.5 to 2 years in IT service desk.
</li><li>Should possess excellent English communication skills.
</li><li>Should possess basic IT skills/Trouble-shooting skills (No relevant certification necessary)
</li><li>Perform initial problem determination (Level 1 support) with related hardware, software and services support
</li><li>Provide technical advice / guidance / trouble shooting / support to B2B end users within specified SLAs.
</li><li>Use technical resources and tools to support the client by answering questions and responding to client requirements.
</li><li>Utilize client products, technologies and industry services skills to identify issues which may be related to product installation, update, configuration, operations, or performance.
</li><li>Guide the client and advise on potential resolutions, implementation and play a key role in overall client satisfaction.
</li><li>Understand, adapt, and contribute to the improvement of various SLA&rsquo;s, SLO&rsquo;s and KPI's in line with the customer expectations.
</li><li>Willing to work in night shifts. 
</li></ul> 
Being You
Diversity is a whole lot more than what we look like or where we come from, it&rsquo;s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we&rsquo;re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you &ndash; and everyone next to you &ndash; the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That&rsquo;s the Kyndryl Way. 
 
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter &ndash; wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked &lsquo;How Did You Hear About Us&rsquo; during the application process, select &lsquo;Employee Referral&rsquo; and enter your contact's Kyndryl email address.</div>

L1 Helpdesk Agent

Grow More

Company DescriptionGrowmore IT Solutions is a dynamic and innovative technology company based in Faisalabad. We are dedicated to helping businesses thrive in the digital landscape by providing creative and customer-centric solutions. With a focus on excellence, we are a trusted partner for organizations looking to drive growth and efficiency through technology.The Logistics Support Agent is responsible for addressing and resolving any disputes that may occur from preparation to dispatch through live calls. This role requires fluency in English, with Arabic being a significant plus. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to handle high-pressure situations effectively.Key Responsibilities:<ul><li>Live Call Support: Provide real-time support to riders through live calls, addressing and resolving any disputes or issues that arise during the preparation to dispatch phase.</li><li>Dispute Resolution: Investigate and resolve disputes between riders and the company, ensuring a fair and satisfactory outcome for all parties involved.</li><li>Communication: Maintain clear and effective communication with riders, ensuring they are informed and updated on the status of their issues.</li><li>Documentation: Accurately document all interactions, disputes, and resolutions in the company&rsquo;s system for future reference and analysis.</li><li>Coordination: Work closely with the dispatch and operations teams to ensure a smooth and efficient rider experience.</li><li>Customer Service: Provide excellent customer service, demonstrating empathy, patience, and a proactive approach to problem-solving.</li><li>Language Proficiency: Utilize fluency in Arabic to communicate effectively, with the ability to leverage Arabic skills when necessary to support Arabic-speaking riders.</li><li>Training and Feedback: Participate in training sessions to stay updated on company policies and procedures, and provide feedback on potential improvements to the rider support process.</li></ul>Qualifications:<ul><li>Education: High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.</li><li>Experience: Minimum of 1 year of experience in customer support, call center, or a related role.</li><li>Skills:</li><li>Fluency in Arabic is mandatory</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to handle high-pressure situations with composure and professionalism.</li><li>Proficiency in using customer support software and tools.</li><li>Other Requirements: Flexibility to work in shifts, including evenings and weekends as needed.</li></ul>Preferred Qualifications:<ul><li>Experience in the logistics or a similar field.</li><li>Knowledge of slack</li><li>Previous experience in a bilingual customer support environment.</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career growth.</li><li>A dynamic and supportive work environment.</li><li>Commission</li></ul>Application Process: Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications to ammarsaeed@growmore.com.co or WhatsApp 0303-2077686Growmore is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Type: ContractContract length: 24 monthsPay: Rs40,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Do you have used slack?</li></ul>Job Type: Contract Contract length: 24 monthsPay: Rs40,000.00 - Rs60,000.00 per monthLanguage:<ul><li>Arabic (Required)</li></ul>Work Location: In personApplication Deadline: 15/05/2025

Logistics Support Agent- Arabic Speaker

Infoline

<div>
 
 
 Job Title
 
 : IT Support Agent
 
 
 
 
 
 
 Contract Duration:
 
 One Year Extendable
 
 
 
 
 
 
 Role / Responsibility
 
 
 
 
 
 
 <ul>
 <li>
 Log in the tickets received from the AIVS end-users .
 </li>
 <li>
 Assign ticket priority, urgency, Category, and other details that are mentioned in the signed agreement clauses
 </li>
 <li>
 Be aware of SLAs, as per the agreement
 </li>
 <li>
 Address AIVS users' tickets regarding software, and networking.
 </li>
 <li>
 Diagnoses and troubleshoot issues, including account setup and software configuration, etc.
 </li>
 <li>
 Must be aware of the functionality of the AIVS system and its workflow.
 </li>
 <li>
 Be able to conduct root cause analysis of the reported issue through asking customers targeted questions
 </li>
 <li>
 Report issues in the support ticket tool by adding adequate description
 </li>
 <li>
 Immediate closure of the ticket after resolution
 </li>
 <li>
 Must understand the full support workflow
 </li>
 <li>
 Provide prompt and accurate feedback to AIVS end-users
 </li>
 <li>
 Schedule sessions with AIVS end-users in case further information is needed to resolve the issue
 </li>
 <li>
 Prepare and submit the reports, as per agreement
 </li>
 <li>
 Prepare reports as requested by management
 </li>
 <li>
 Conduct monthly and quarterly reviews of the support process, performance and address any challenges faced, as per management request
 </li>
 <li>
 Keep a record (up-to-date) on the focal points , Create, Project companies and any other user using the system
 </li>
 <li>
 Follow up with AIVS users to ensure their IT systems are fully functional after troubleshooting
 </li>
 <li>
 Escalating unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary
 </li>
 <li>
 Guide end-user, when requested, to follow AIVS Process, explain a functionality/requirements.
 </li>
 </ul>
 
 
 
 
 
 Skills and Experience
 
 
 
 
 
 
 <ul>
 <li>
 4+Years Web Application and mobile Support Experience
 </li>
 <li>
 MIS and reporting
 </li>
 <li>
 Must understand how to qualify tickets and provide as first call resolution (FCR).
 </li>
 <li>
 Excellent problem-solving skills and documentation skills
 </li>
 <li>
 Proven customer service skills
 </li>
 <li>
 Excellent in Troubleshooting
 </li>
 <li>
 Advanced experience in Microsoft Office
 </li>
 <li>
 to Familiar with Information Technology - Software Development
 </li>
 <li>
 ERP, CRM
 </li>
 <li>
 Mobile applications, Power BI
 </li>
 <li>
 Oracle , UI Path
 </li>
 <li>
 Good communication skills (verbal and written)
 </li>
 <li>
 Able to work within a 24x7 support environment (in case of any urgency for Ticket resolution.
 </li>
 <li>
 Location Muscat Governance
 </li>
 </ul>
 
 
</div>

Information Technology Technical Support

Soothmedia Technologies (Pvt.) Ltd.

Soothmedia Technologies (Pvt.) Ltd. is seeking a dedicated and technically skilled Technical Support Engineer to join our growing team. The ideal candidate will be responsible for maintaining and troubleshooting the office network, CCTV systems, attendance machines, server infrastructure, and providing general IT support.Key Responsibilities:<ul><li>Monitor, maintain, and troubleshoot network infrastructure (LAN/WAN/Wi-Fi)</li><li>Install, configure, and manage CCTV surveillance systems</li><li>Maintain and support attendance/biometric machines.</li><li>Perform regular server maintenance, backups, and performance checks</li><li>Provide IT support for software, hardware, and system-related issues</li><li>Assist with setup and maintenance of office computers, printers, and other IT equipment</li><li>Ensure compliance with IT policies and best practices</li></ul>Requirements:<ul><li>DAE (Diploma of Associate Engineering) in Electronics or relevant field (Preferred)</li><li>Strong analytical and communication skills</li><li>Ability to work independently and manage time effectively</li></ul>Benefits:<ul><li>Competitive salary package</li><li>Opportunities for technical training and career growth</li><li>Supportive and professional work environment</li></ul>How to Apply: Apply directly through Indeed or send your updated CV to career@soothmedia.com with the subject line: &ldquo;Technical Support Engineer Application &ndash; LahoreJob Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Do you had the DAE ?</li></ul>Work Location: In personApplication Deadline: 18/08/2025 Expected Start Date: 20/08/2025

Technical Support Engineer

Leidos

<div>Description
Leidos is seeking a Voice Support Services Engineer to manage and optimize communications networks to support our MARCENT program in Bahrain. In this role, you will oversee voice gateway configurations, ensure seamless network operations, and troubleshoot Cisco IOS-based routers and switches. You will also maintain technical documentation to support system efficiency and issue resolution.
The anticipated start date for this position is June 2026. 
Key Responsibilities:<ul><li>
Manage and configure voice gateways to ensure seamless communication across the network.</li><li>
Optimize network performance and support efficient data transmission.</li><li>
Maintain and troubleshoot Cisco IOS-based routers, including ASR 1000, 3900, 3800, and 2800 families.</li><li>
Manage Cisco IOS-based switches, including 6500, 4500, and 3750 families.</li><li>
Develop and maintain accurate technical documentation of network configurations, processes, and troubleshooting steps.</li><li>
Identify and resolve network issues to ensure continuous and efficient operation.</li></ul>
Basic Qualifications:<ul><li>
Bachelor&rsquo;s with 4+ years of experience. Additional experience, trainings, or certifications may be considered in lieu of a degree.</li><li>
Active Secret clearance.</li><li>
Cisco CCNA or CCNA Collaboration certification.</li><li>
DoD 8140-required Security+ CE certification.</li><li>
Expertise in end-to-end Quality of Service (QoS) and multicast design and implementation.</li><li>
Hands-on experience with Cisco IOS-based routers and switches within the specified families.</li><li>
Strong technical documentation skills for network processes and troubleshooting.</li><li>
Robust network troubleshooting abilities and a deep understanding of networking principles.</li><li>
Current U.S. passport with the ability to live and work in an austere environment.</li></ul>
Preferred Qualifications:<ul><li>
4+ years of experience in a military environment.</li><li>
Bachelor&rsquo;s degree with 7+ years of relevant work experience.</li></ul> 
Join the Leidos MARCENT team in Bahrain, supporting mission-critical voice and network operations in a dynamic and fast-paced environment. If you&rsquo;re ready for a challenging and rewarding role, apply today!
EIO2024
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don&rsquo;t wear capes (they&rsquo;re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for &ldquo;how it&rsquo;s always been done.&rdquo;<h2 class="jobSectionHeader">
Original Posting:</h2>
August 7, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.<h2 class="jobSectionHeader">
Pay Range:</h2>
Pay Range $72,150.00 - $130,425.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.</div>

Voice Support Services Engineer

yarbo

Job OverviewWe are looking for a talented Technical Support Representative to join our team and contribute to our mission of improving the quality of life through smart, robotic solutions.Responsibilities<ul><li>Provide technical support and troubleshooting for YARBO&rsquo;s range of autonomous devices, including snow blowers, lawn mowers, and leaf blowers.</li><li>Assist customers with device setup, operation, maintenance, and troubleshooting over the phone, email, or chat.</li><li>Diagnose and resolve hardware and software issues related to YARBO devices, ensuring customers receive accurate and timely assistance.</li><li>Collaborate with engineering and product teams to escalate and resolve complex technical issues.</li><li>Offer guidance on the smart features of YARBO devices and how they can be integrated into users' day-to-day activities.</li><li>Ensure high levels of customer satisfaction by delivering exceptional service and problem resolution.</li><li>Document and track customer interactions and technical solutions in the company&rsquo;s CRM system.</li><li>Stay up-to-date with product updates, new features, and technical advancements to provide informed support to customers</li></ul>Requirements:<ul><li>Educational Background: A minimum of a Bachelor&rsquo;s degree in AI, Robotics, Engineering, IT, or a related technical field.</li><li>Experience: Previous experience in a technical support role or working with autonomous robots and/or smart technologies is highly preferred. Experience with devices such as snow blowers, lawn mowers, or leaf blowers is a bonus.</li><li>Strong technical troubleshooting skills and the ability to understand and resolve complex device issues.</li><li>Logical mindset with the ability to think critically and solve problems efficiently.</li><li>Good understanding of robotic systems and smart technology integration in everyday appliances.</li><li>Excellent verbal and written communication skills.</li><li>Ability to work independently and as part of a collaborative team.</li><li>Patience and customer service-oriented attitude, with a passion for helping others.</li></ul>Preferred Skills:<ul><li>Familiarity with autonomous robotics, AI integration, and smart devices.</li><li>Ability to learn quickly and adapt to new technologies.</li><li>Experience working with software updates, firmware, and troubleshooting techniques.</li><li>Basic knowledge of hardware diagnostics and repair.</li></ul>SALARY : 90K - 110KSHIFT: NIGHTJOB: ON-SITE - LAHOREIf you're passionate about smart technology and enjoy solving technical challenges, we'd love to hear from you! Join us at YARBO and help make everyday life easier for our customers with our intelligent robotic solutions.Job Type: Full-timePay: Rs90,000.00 - Rs110,000.00 per monthWork Location: In person

Technical/Customer Support Representative

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