technical support agent

Debiopharm

Job Overview Debiopharm is seeking a dedicated and articulate Chat Support Agent to join our growing team. This is a full-time position based in Virginia Beach, Virginia, United States. We are a forward-thinking organisation committed to delivering exceptional customer experiences. The ideal candidate will be a tech-savvy professional with a passion for helping others. In this role, you will be the first point of contact for our customers, providing timely and effective solutions via our live chat platform. The offered compensation for this role is between $25 and $35 USD per hour. Responsibilities • Engage with customers in a professional and friendly manner through live chat to answer questions and resolve issues. • Provide accurate, valid, and complete information by using the right methods and tools. • Identify and assess customers' needs to achieve satisfaction. • Troubleshoot product and service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution. • Keep records of customer interactions and process customer accounts. • Follow communication procedures, guidelines, and policies consistently. • Collaborate with other team members and departments to optimise the customer experience. • Provide feedback on the efficiency of the customer service process. Qualifications • Proven experience in a customer support role, preferably as a chat support agent. • Exceptional written communication and interpersonal skills in English. • Strong typing skills with a high degree of accuracy. • Familiarity with CRM systems and practices is advantageous. • Excellent problem-solving skills and the ability to think on your feet. • A patient and empathetic attitude towards customers. • Ability to multitask, prioritise, and manage time effectively. • A minimum of a high school diploma or equivalent is required. Benefits • A competitive hourly wage and regular performance reviews. • Comprehensive benefits package including health, dental, and vision plans. • Generous paid time off and holiday allowance. • Opportunities for continuous learning and professional growth. • A positive, supportive, and collaborative company culture.

CHAT SUPPORT AGENT

Job Overview The Institute of Knowledge (IOK) is seeking a dedicated and professional Remote Chat Support Agent to join our team on a Full-Time basis. As a key member of our support staff, you will be the first point of contact for individuals engaging with our diverse range of Islamic educational programmes. IOK is committed to fostering a finer future through high-quality programming, and this role is crucial in ensuring a positive and seamless experience for our students, parents, and community members. The successful candidate will be a compassionate and efficient communicator, passionate about providing outstanding support for our online and onsite courses, school, and community events. This is a remote position, ideally suited for a candidate comfortable working independently. The offered compensation is between $30 - $40 USD per hour, dependent on experience. Responsibilities * Respond to user enquiries via live chat and email in a prompt, professional, and courteous manner. * Provide accurate and detailed information regarding IOK's programmes, including our accredited school, seminaries, and online courses. * Assist users with the registration process, website navigation, and accessing educational resources. * Troubleshoot and resolve common technical issues, guiding users through solutions step-by-step. * Handle customer concerns and complaints with empathy, escalating complex cases to the relevant department when necessary. * Maintain precise records of all customer interactions and feedback to help improve our services. * Identify and report on recurring issues and user feedback to contribute to organisational improvements. * Uphold the mission and values of the Institute of Knowledge in all communications. Qualifications * Proven experience in a customer service or chat support role. * Exceptional written communication skills in English, with impeccable grammar, spelling, and punctuation. * Excellent typing speed and a high degree of accuracy. * The ability to manage multiple conversations simultaneously while maintaining high-quality support. * Strong problem-solving abilities and a patient, user-focused approach. * Proficiency in using helpdesk software and CRM systems. * A reliable high-speed internet connection and a quiet, dedicated workspace. * Experience working within an educational or non-profit organisation is highly desirable. * Familiarity with the Muslim community and Islamic educational frameworks would be a significant advantage. Benefits * A competitive hourly wage. * The flexibility and convenience of a fully remote role. * The opportunity to be part of a mission-driven organisation making a positive impact on the community. * A supportive and collaborative team environment focused on personal and spiritual growth.

Remote Chat Support Agent

LTM Limited

<div>Role description 
Location:Houston, TX (5 days onsite)

Job Title IT Service Desk Agent

Responsibilities
<ul>
<li>First Point of Contact Serve as the initial point of contact for end users seeking technical assistance via phone email or chat</li>
<li>Remote Troubleshooting Perform remote troubleshooting using diagnostic techniques and relevant questions</li>
<li>Solution Determination Analyze issues and determine the best solution based on customer details</li>
<li>Problem Solving Guide customers through problem solving steps</li>
<li>Escalation Escalate unresolved issues to the appropriate support level</li>
<li>Documentation Maintain accurate logs of events problems and resolutions</li>
<li>Feedback Relay customer feedback or suggestions to internal teams</li>
<li>Improvements Identify process improvements and suggest enhancements</li>
</ul>
Requirements and Skills
<ul>
<li>Experience 5 years in a help desk or customer support role</li>
<li>Computer Literacy Understanding of computer systems mobile devices and software applications</li>
<li>ITIL Knowledge Knowledge of ITIL fundamentals ITIL Foundations Preferred</li>
<li>Communication Excellent communication skills in English</li>
<li>Customer Centric Customer oriented and patient</li>
<li>Education BSc BA Computer Science or a relevant field</li>
<li>24x7 eyes on glass monitoring and Email s for OnPrem servers physical Virtual Storage Backup and Network devices APs WLCs Circuits Routers Switches Firewalls F5s These events need to be documented and updated in ServiceNow</li>
<li>Azure infrastructure dashboard monitoring</li>
<li>Drive SOP based resolution for issues such as Server disk full Disk errors CPU usage errors Memory errors corrupt OS Boot issues NW device updown backup job failures</li>
<li>Unauthorized change monitoring via config mgmt tool</li>
<li>Team will be responsible to monitor failed OS patches perform server reboots and escalation to L3</li>
<li>ServiceNow ticket creation and escalation to L2L3 Team as appropriate</li>
<li>Initiate MIM for Critical tickets P1s Major Incidents</li>
<li>Vendor coordination for hardware issues and RMA with vendors Example Cisco VMWare HyperFlex Nimble Acronis</li>
<li>Coordinate w ISP for circuit issues restoration Example ATT Comcast Verizon Lumen</li>
<li>has context menu</li>
</ul>
Note
<ul>
<li>Shift timing will be 247 rotational</li>
<li>No WFHHybrid options need to report client office from Day1</li>
</ul> 
Skills 
Mandatory Skills : Jira Service Desk, Servicedesk, Windows Server 
Other details 
Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (&ldquo;LTIM&rdquo;):

Benefits and Perks:
<ul>
<li>Comprehensive Medical Plan Covering Medical, Dental, Vision</li>
<li>Short Term and Long-Term Disability Coverage</li>
<li>401(k) Plan with Company match</li>
<li>Life Insurance</li>
<li>Vacation Time, Sick Leave, Paid Holidays</li>
<li>Paid Paternity and Maternity Leave</li>
</ul>
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. 
Benefits 
Compensation range: $60,000.00 to $65,000.00 per year 
About LTM 
LTM is an AI-centric global technology services company and the Business Creativity partner to the world&rsquo;s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI &mdash; enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM &mdash; a Larsen &amp; Toubro company &mdash; owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/</div>

Service Desk Engineer

Best Buy

<div><div>As a Geek Squad Agent, you&rsquo;ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We&rsquo;ll provide the training and resources you need to assess customers&rsquo; needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you. 
 
What you&rsquo;ll do</div><ul><li><div>
Provide positive, timely service to customers during the check-in and checkout process</div></li><li><div>
Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps</div></li><li><div>
Help customers set up new devices and provide advice on whether to repair or replace old devices</div></li><li><div>
Monitor service queues and provide accurate status updates to customers</div></li><li><div>
Maintain knowledge and skillsets through certified training courses</div></li><li><div>
Clearly communicate and partner with fellow agents</div></li></ul><div>
Basic qualifications</div><ul><li><div>
3 months of experience working in retail or customer service</div></li><li><div>
Ability to work a flexible schedule, including holidays, nights and weekends</div></li></ul><div>
Preferred qualifications</div><ul><li><div>
Passion for technology and desire to solve problems</div></li><li><div>
Ability to adapt and learn new skills in a fast-paced industry</div></li></ul><div>
What&rsquo;s in it for you 
 
We&rsquo;re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life. 
 
Our benefits include:</div><ul><li><div>
Competitive pay</div></li><li><div>
Great employee discount</div></li><li><div>
Financial savings and retirement resources</div></li><li><div>
Support for your physical and mental well-being</div></li></ul><div>
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service. 
 
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary. 
 
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide. 
 
About us 
 
As part of the Best Buy team, you&rsquo;ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life &mdash; in our stores, online and in customers&rsquo; homes. 
 
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We&rsquo;re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.&trade; 
 
Best Buy is an equal opportunity employer. 
 
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.</div>
Position Type: Part time</div>

Geek Squad Agent (Retail Store)

Ohmium

We are seeking a motivated, customer-focused, and detail-oriented Remote Live Chat Agent to join our growing team. In this role, you will provide professional customer support through live chat, email, and online messaging platforms, ensuring customers receive prompt, accurate, and friendly assistance.As the first point of contact for many customers, you will answer questions, resolve concerns, provide product and service information, and maintain a high level of customer satisfaction. This position is ideal for individuals who enjoy helping others, possess strong written communication skills, and thrive in a remote work environment.<h2>Responsibilities</h2><ul><li>Respond to customer inquiries via live chat in a timely and professional manner.</li><li>Provide accurate information regarding products, services, orders, billing, and account-related questions.</li><li>Resolve customer concerns while maintaining a positive and courteous attitude.</li><li>Escalate complex inquiries to the appropriate department when necessary.</li><li>Document customer interactions accurately using CRM and ticketing systems.</li><li>Maintain customer records while ensuring data confidentiality.</li><li>Meet productivity, response time, and customer satisfaction goals.</li><li>Collaborate with team members and supervisors to improve service quality.</li><li>Stay informed about company policies, products, and service updates.</li><li>Perform other customer support and administrative duties as assigned.</li></ul><h2>Qualifications</h2><ul><li>High school diploma or equivalent required.</li><li>Previous customer service, live chat, help desk, retail, or call center experience is preferred but not required.</li><li>Excellent written communication and grammar skills.</li><li>Strong typing speed with attention to detail.</li><li>Ability to multitask and manage multiple chat conversations simultaneously.</li><li>Strong problem-solving and decision-making abilities.</li><li>Self-motivated and capable of working independently.</li><li>Reliable high-speed internet connection and a dedicated home workspace.</li></ul>

Live Chat Agent Remote Work From Home FT - PT

Rugiet

<div>
 
 Company:
 
 Rugiet Health
 
 
 
 Location:
 
 Austin, TX (Remote)
 
 
 
 About
 
 Rugiet Health: Rugiet Health is a fast-growing, Austin-based direct-to-consumer telemedicine company redefining the landscape of men&rsquo;s and women&rsquo;s health, with a focus on hormone optimization. Our mission is to make access to high-quality, compounded medications simple, seamless, and accessible&mdash;delivered through a tailored digital experience that blends luxury service with clinical precision.
 
 
 Backed by a nimble, passionate leadership team with deep expertise across Clinical, Marketing, and Technology sectors, we&rsquo;re reshaping U.S. healthcare by offering innovative, personalized solutions that empower people to lead healthier, more fulfilling lives.
 
 
 
 The Opportunity:
 
 We are looking for a compassionate, detail-oriented, and highly communicative
 
 Patient Support Agent
 
 to join our dedicated team. In this essential role, you will serve as the primary point of contact for Rugiet Health members, delivering outstanding service and personalized support throughout their care journey. You&rsquo;ll play a key role in ensuring a seamless, informed, and empathetic experience&mdash;guiding patients through our platform, clarifying treatment plans, and resolving inquiries with care and efficiency.
 
 
 If you're a natural problem-solver who finds fulfillment in helping others and excels in a fast-paced, patient-focused environment, especially within the healthcare space, we&rsquo;d love to hear from you.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Serve as the First Point of Contact - Engage with Rugiet Health members via phone, email, and chat to address questions related to their accounts, prescriptions, order status, and navigating our platform.
 </li>
 <li>
 Provide Empathetic, Patient-Centered Support - Listen actively to patient concerns, demonstrate empathy, and de-escalate challenging situations with professionalism and a positive demeanor.
 </li>
 <li>
 Resolve Issues Efficiently - Investigate and resolve patient concerns promptly, collaborating with internal teams&mdash;including Clinical, Pharmacy, and Operations&mdash;to ensure timely, accurate solutions.
 </li>
 <li>
 Become a Product &amp; Service Expert - Gain in-depth knowledge of Rugiet Health&rsquo;s products, services, and workflows to provide clear, accurate, and helpful information to patients.
 </li>
 <li>
 Guide and Educate Patients - Support patients in understanding their treatment plans, medication usage, and next steps&mdash;ensuring they feel informed, confident, and cared for.
 </li>
 <li>
 Maintain Accurate Records - Document all patient interactions and resolutions in our CRM system with accuracy and attention to detail to support continuity of care.
 </li>
 <li>
 Contribute to Continuous Improvement - Identify recurring issues or patient feedback trends and share insights with internal teams (Product, Clinical, Marketing) to enhance the overall patient experience.
 </li>
 <li>
 Ensure Compliance and Privacy - Uphold HIPAA regulations and internal privacy policies to safeguard patient information at all times.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Experience in a customer service, patient support, or call center role, preferably within a healthcare, telemedicine, or direct-to-consumer (D2C) environment.
 </li>
 <li>
 Exceptional verbal and written communication skills, with the ability to explain complex information clearly and concisely.
 </li>
 <li>
 Proven ability to empathize with customers, maintain composure, and resolve issues calmly under pressure.
 </li>
 <li>
 Proficiency with CRM software (e.g., Zendesk, Salesforce) and general office software (Microsoft Office Suite, Google Workspace).
 </li>
 <li>
 High attention to detail and accuracy in documenting information.
 </li>
 <li>
 Ability to work independently and as part of a collaborative team.
 </li>
 <li>
 Adaptability and a willingness to learn new systems and processes quickly in a dynamic environment.
 </li>
 <li>
 High school diploma or equivalent; Bachelor's degree is a plus.
 
 
 </li>
 </ul>
 
 Bonus Points If You Have
 
 
 
 <ul>
 <li>
 Experience in a regulated industry, particularly healthcare.
 </li>
 <li>
 Familiarity with medical terminology or pharmaceutical processes.
 </li>
 <li>
 Experience with chat-based support.
 
 
 </li>
 </ul>
 
 Why Join
 
 
 Rugiet
 
 Health?
 
 
 <ul>
 <li>
 Direct Impact: Play a crucial role in improving people's lives by providing direct support and ensuring a positive healthcare experience.
 </li>
 <li>
 Growth Opportunity: Join a fast-growing, innovative company with opportunities for professional development and career advancement.
 </li>
 <li>
 Collaborative Culture: Be part of a supportive and passionate team that values communication and patient well-being.
 </li>
 <li>
 Disrupt Healthcare: Work with a company at the forefront of personalized telemedicine.
 
 
 </li>
 </ul>
 
 Compensation &amp; Perks
 
 
 
 <ul>
 <li>
 $17&ndash;$19/hour
 </li>
 <li>
 Monthly team contests with gift card prizes
 </li>
 <li>
 Health, dental, and vision coverage
 </li>
 <li>
 401(k) program
 </li>
 <li>
 3 weeks of PTO
 </li>
 <li>
 Monday&ndash;Friday, 9:00 AM&ndash;5:30 PM
 
 
 </li>
 </ul>
 
 To Apply:
 
 If you are excited by the opportunity to provide outstanding patient support and contribute to a revolutionary healthcare company, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this position.
</div>

Patient Support Agent (Part Time)

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10000 technical support agent jobs Near Me

CHAT SUPPORT AGENT

Remote Chat Support Agent

Service Desk Engineer

Geek Squad Agent (Retail Store)

Live Chat Agent Remote Work From Home FT - PT

Geek Squad Agent (Retail Store)

Patient Support Agent (Part Time)