technical support agent

CORA Physical Therapy

<div>Technical Support Specialist 
Grow Your Career. Make a Difference. Thrive in Outpatient Care.
As a Technical Support Specialist at CORA Physical Therapy, you will provide first-level support and some second-level support for all software, hardware and telecom issues for the field and corporate, serving as the primary technical point of contact. 
Why Choose CORA<ul><li>
Competitive Pay - Your skills and dedication are recognized.</li><li>
Time Off - Generous paid time off that grows with tenure and paid holidays.</li><li>
Full Benefits Package - Medical, dental, vision, disability &amp; life insurance.</li><li>
401(k) Program - Invest in your future.</li><li>
Tuition Reimbursement - Continue your education without the burden.</li><li>
Professional Development - Internal career growth opportunities, leadership training, and mentorship.</li><li>Benefits vary based on employment type.</li></ul>
What You'll Do
As a Technical Support Specialist at CORA, you&rsquo;ll:<ul><li>
Meet/exceed the customer&rsquo;s expectations by understanding, anticipating and meeting customer needs</li><li>
Friendly, enthusiastic, and energetic with customers, co-workers, managers and visitors</li><li>
Provide first and second-level support on all enterprise systems platforms</li><li>
Investigate appropriate areas of a potential problem, determine resolution and test and implement solutions</li><li>
Accurately log all calls and request into the Service Desk system, either opening a new ticket or updating an existing ticket</li><li>
Escalate technical support issues to vendors and second level support team following escalation procedures</li><li>
Update customers and tickets daily and resolve tickets as per the SLA of the ticket</li><li>
Determine ticket priority based on standard operating procedure or input from management</li><li>
Maintain desktop computers, mobile, peripherals and other technology-related devices</li><li>
Support, diagnose, troubleshoot and resolve a myriad of end-user issues</li><li>
Perform system audits and analysis to provide recommendations and enhance system function</li><li>
Facilitate flexibility and ease of learning new systems</li></ul>
What You&rsquo;ll Need<ul><li>
High School Graduate, Associates Preferred</li><li>
1-3 years of multi-tiered support experience</li><li>
Advanced understanding of PC&rsquo;s, peripherals and networking devices is required</li><li>
Experience in end-user technical support and troubleshooting preferred</li><li>
Possesses or working toward A+ or Network+ certifications or equivalent</li></ul>
Who We Are
CORA Physical Therapy is a network of outpatient clinics serving communities across 10 states. We believe every patient deserves high-quality care, and every team member deserves the tools and support to thrive. Our culture is built on gratitude, curiosity, collaboration&mdash;and a commitment to Treat Everyone Right.
Apply today to become a Technical Support Specialist with a team that sees the best in you. 
CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer committed to building a team that reflects the diverse communities we serve.</div>

Technical Support Agent

Al Aida IT Technologies

Join Our Team as an IT Support Agent!Are you passionate about IT and helping others? We are looking for a skilled Technical Support Agent to join our remote team. If you have a knack for troubleshooting and providing excellent customer service, we want you!Responsibilities:<ul><li>Provide remote technical support via phone, email, and chat.</li><li>Troubleshoot software and hardware issues.</li><li>Guide clients through step-by-step solutions.</li><li>Document and track issues in the ticketing system.</li><li>Follow up with clients to ensure issue resolution.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>Experience in a technical support role.</li><li>Strong problem-solving and communication skills.</li></ul>What We Offer:<ul><li>Basic Salary: EGP 14,000 per month</li><li>Ticket Resolution Incentive</li><li>Customer Satisfaction Incentive</li><li>Attendance Bonus</li></ul>Apply now and become a part of our growing team!Incentives:<ul><li>Ticket Resolution Incentive: Additional EGP 1000 for every 50 tickets resolved within SLA.</li><li>Customer Satisfaction Incentive: Additional EGP 1,000 per month for maintaining a customer satisfaction rating above 90%.</li><li>Attendance Bonus: Additional EGP 1000 for 100% attendance.</li></ul>Reports To: Technical Support ManagerResponsibilities:<ul><li>Provide remote technical support via phone, email, and chat.</li><li>Diagnose and troubleshoot software and hardware issues.</li><li>Guide clients through step-by-step solutions.</li><li>Document and track issues in the ticketing system.</li><li>Follow up with clients to ensure issue resolution.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Proven experience as a technical support agent or similar role.</li><li>Excellent communication and problem-solving skills.</li><li>Proficiency in Windows, Mac OS, and common office software.</li><li>Familiarity with remote desktop applications and help desk software.</li></ul>Skills:<ul><li>Strong analytical and troubleshooting skills.</li><li>Ability to work independently and in a team.</li><li>Customer-oriented and cool-tempered.</li><li>Excellent written and verbal communication skills.</li></ul>Job Type: Full-timePay: E&pound;14,000.00 per monthApplication Question(s):<ul><li>Do you have a quiet location with a stable internet connection to work from full-time?</li></ul>Experience:<ul><li>IT Technical Support: 2 years (Required)</li></ul>Language:<ul><li>Fluent English Reading and Writing (Required)</li></ul>Work Location: Remote

IT Support Agent - Full-time, Remote

QinetiQ

Job Title: 
Support Services Agent
 
Location: 
Farnborough, England, United Kingdom
 
Role Type: 
Permanent – Full Time
 
Package: Competitive Salary + Benefits
 Role ID: SF20289
 
Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as an IT Support Services Agent at our Farnborough site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.
 
The Role
 As an IT Support Services Agent, you will be responsible for providing first-line technical support for the organisation’s internal users, across both legacy on-premise and modern Azure/cloud-based environments.
 
Day-to-day, you’ll respond to incidents, service requests, and general IT queries with a focus on high-quality, customer-centric service delivery.
 
Your responsibilities will include: 
Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requests
 Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented
 Escalating complex issues to Senior Support Service Agents or 2nd/3rd line teams as appropriate
 Managing the lifecycle (provisioning, configuration, support, and decommissioning) of the corporate iPhone and iPad estate
 Providing clear, friendly, and professional communication to users of varying technical ability
 Documenting steps taken to resolve issues, contributing to the knowledge base where applicable
 
Essential experience of the IT Support Services Agent
 
Excellent communication and interpersonal skills with a customer-focused empathetic approach
 Previous exposure to Microsoft 365, Windows, or general IT troubleshooting (either professionally or through study)
 The ability to work independently and as part of a team
 Working knowledge of Microsoft Windows and Office 365
 Working knowledge of Active Directory / Azure AD account administration
 The ability to follow documented procedures and contribute to knowledge articles
 
Essential qualifications for the IT Support Services Agent: 
ITIL Foundation v4 certification (or willingness to obtain) is desirable
 
This role is 37 hours per week based at Farnborough and is fully on-site. You will also be required to partake in an on-call rotation providing after-hours support in line with business requirements
 
Farnborough
 
At our Farnborough site exciting work takes place at our state-of-the-art facility, with high-energy laser technologies, our 5m pressurised wind tunnel which has a simulation capability that is unique in the UK and our large research and development projects is a real hub of creativity, research and innovation. Join our talented teams of Engineers, IT & Cyber Specialists, Project Managers, Group Functions Teams and many more to provide future defences in the UK.
 
Please note that all applicants for this role must be eligible for SC clearance, as a minimum.
 
UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk)
 
Why Join QinetiQ?
 
As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.
 
As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture . www.qinetiq.com/en/careers/life-at-qinetiq
 
Our Benefits
 
Matched contribution pension scheme, with life assurance
 Generous holiday allowance, with the option to purchase additional days
 Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
 Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
 We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
 Volunteering Opportunities - helping charities and local community
 
#UKD #LI-LM1

Support Services Agent

Ohmium

We are looking for a customer-focused, and detail-oriented Remote Live Chat Agent / Help Desk Representative to join our team. In this role, you will provide real-time customer support through live chat, email, and online messaging platforms while assisting customers with product inquiries, account support, order status, and basic technical troubleshooting. You will serve as a key point of contact, delivering timely and accurate solutions to ensure an exceptional customer experience.This is an excellent opportunity for individuals who enjoy helping others, possess strong written communication skills, and thrive in a remote work environment. Both Full-Time and Part-Time positions are available.<h3>Responsibilities</h3><ul><li>Respond promptly and professionally to customer inquiries through live chat, email, and online messaging platforms.</li><li>Provide accurate information regarding products, services, billing, and account-related questions.</li><li>Troubleshoot basic technical issues and guide customers through step-by-step solutions.</li><li>Resolve customer concerns while maintaining a positive and professional attitude.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Accurately document customer interactions within the company's CRM or help desk system.</li><li>Follow company policies, procedures, and quality assurance standards.</li><li>Maintain confidentiality of customer and company information.</li><li>Meet performance goals, response times, and customer satisfaction metrics.</li><li>Collaborate with team members and supervisors to continuously improve customer service.</li></ul><h3>Qualifications</h3><ul><li>High school diploma or equivalent required.</li><li>Previous experience in customer service, live chat support, help desk, technical support, or call center operations is preferred but not required.</li><li>Excellent written communication, grammar, and typing skills.</li><li>Strong problem-solving and critical-thinking abilities.</li><li>Ability to multitask and manage multiple chat conversations simultaneously.</li><li>Comfortable learning new software and customer support platforms.</li><li>Self-motivated with the ability to work independently.</li><li>Reliable high-speed internet connection and a dedicated home workspace.</li></ul>

Remote Live Chat Agent/ Help desk Representative FT - PT

<div>Please be aware that we are only able to consider candidates from the following countries: Albania, Bosnia, Egypt, Kosovo &amp; Turkey.

As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.
<h3 class="jobSectionHeader">
About You</h3>
<ul><li>You speak German at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum)</li>
<li>You are located in Albania, Bosnia, Egypt, Kosovo, Serbia or Turkey.</li>
<li>You have in-depth gaming knowledge and love anything related to video games</li>
<li>You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop</li>
<li>You are a fast learner, take initiative and excel at troubleshooting</li>
<li>You have a dedicated quiet workspace located within your residence</li>
<li>(Optional) Experience in a Customer service environment is a plus.</li>
</ul><h3 class="jobSectionHeader">Technical Requirements</h3>
<ul><li>A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency &lt; 120 ms, internationally</li>
<li>A minimum of 8 GB RAM</li>
<li>Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer</li>
<li>A processor with a CPU Mark of at least 9220, like Intel i5-8400, or stronger (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above)</li>
<li>A GPU with a G3D Rating of 4806, like GTX 760, or stronger</li>
<li>A smartphone usable for two-factor authentication that runs at least:
<ul><li>Android 10.0 or newer</li>
<li>Apple iOS 16.0 or newer</li>
</ul></li></ul><h3 class="jobSectionHeader">What We Offer</h3>
<ul><li>The flexibility to work 100% remotely with no wasted commute time and travel costs</li>
<li>A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients</li>
<li>A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness</li>
<li>Innovative digital tools and comprehensive training, with access to our library of online training courses</li>
<li>Various learning and career development initiatives throughout the year</li>
<li>Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few</li>
</ul><h4 class="jobSectionHeader">About 5CA</h4>

We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.

By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.
<ul><li>As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy.</li></ul></div>

German / English Gaming Support Agent

Metrocast Cable Systems

Job Overview Metrocast Cable Systems is seeking a motivated and customer-focused individual to join our team as a Remote Live Chat Agent. This is a Full-Time, fully remote position where you will be the first point of contact for our valued customers. As a leading provider of digital and telecommunication services, we are committed to delivering exceptional support. The ideal candidate will be an outstanding communicator with a passion for problem-solving and ensuring a positive customer experience with every interaction. Responsibilities • Engage professionally with customers via our live chat platform to resolve their enquiries in a timely and efficient manner. • Provide accurate information regarding our products, services, and billing policies. • Troubleshoot common technical issues related to internet, television, and phone services, guiding customers through step-by-step solutions. • Process service changes, upgrades, and new orders accurately within our systems. • Maintain detailed and precise records of all customer interactions and transactions. • Strive to meet and exceed individual and team performance targets for customer satisfaction and resolution time. • Collaborate with other departments to escalate and resolve more complex customer issues. Qualifications • Proven experience in a customer service or support role, with experience in a live chat or text-based environment being highly advantageous. • Exceptional written communication skills with an excellent grasp of English grammar, spelling, and punctuation. • Strong typing skills, with the ability to manage multiple chat conversations simultaneously without compromising on quality. • A high level of empathy and the ability to maintain a professional and patient tone. • Access to a private, quiet workspace and a reliable, high-speed internet connection. • Self-motivated and able to work independently in a remote setting. • Experience within the telecommunications industry is desirable but not essential. Benefits • A competitive hourly wage of $30 - $35 USD per hour. • The flexibility of a fully remote working arrangement. • A comprehensive initial training programme to ensure you are confident in your role. • Opportunities for career development and progression within a growing organisation. • A supportive and collaborative virtual team environment.

Remote Live Chat Agent

Live Support Ltd

Location: On-Site Timings: 7PM - 3AM Employment Type: Full-TimeWe are looking for a Customer Support Agent to join our growing team. The ideal candidate will have excellent spoken English, strong communication skills, and previous experience handling customer calls for international customers.Key Responsibilities:* Handle inbound and outbound customer calls professionally.* Assist customers with inquiries related to orders, accounts, billing, products, and general support.* Resolve customer concerns while maintaining a positive customer experience.* Document customer interactions accurately in the company's systems.* Escalate complex issues to supervisors or relevant departments when necessary.* Meet daily performance and quality standards.* Maintain professionalism and empathy during all customer interactions.Requirements:* Excellent spoken and written English.* Ability to multitask and work in a high paced environment, and complex situation handling.* Minimum 1 year of customer support or call center experience.* Strong communication and active listening skills.* Ability to multitask and navigate multiple systems simultaneously.* Good computer skills and familiarity with CRM or ticketing systems.* Ability to work independently and as part of a team.* Professional attitude and strong work ethic.Preferred Qualifications:* Experience supporting international customers.* Experience in eCommerce, SaaS, or online retail support.* Neutral or Americanized English accent.What We Offer:* Competitive salary package.* Professional growth opportunities.* Supportive work environment.* Ongoing training and development.To Apply:Send your updated resume along with a 1-2 minute voice recording introducing yourself and explaining your customer support experience.Email: hrsupport00@gmail.comWhatsApp: +92 300 7449588Pay: Rs65,000.00 - Rs75,000.00 per monthWork Location: In person

Customer Support Agent (Voice Support)

Search 10000+ Technical support agent jobs near you this July. New roles added regularly across leading industries. Apply today.