technical support agent

Hadaf Solutions

<p><b>Responsibilities:</b>Technical Support:Provide assistance to customers by troubleshooting and resolving technical issues related to products or services.Ensure a positive customer experience through patient, empathetic, and helpful support.Identify, diagnose, and resolve technical problems promptly and efficiently.Maintain detailed records of customer interactions, issues, and solutions.Communicate technical information clearly and simply to non-technical customers.Continuous Improvement:Stay up-to-date with product updates, technical knowledge, and industry trends.</p><p><b>Qualifications:</b>-Essential:&middot; Bachelor&rsquo;s degree in Commerce (Accounting or related field).<br/>&middot; 1+ years of experience as an accountant or in accounting is a must&middot;Strong understanding of accounting principles.<br/>&middot;Proven experience in customer support.<br/>&middot;Good command of English (spoken and written).<br/>&middot;Well-organized, responsible, with excellent communication and problem-solving skills.<br/>&middot;Ability to work collaboratively in a team environment.<br/>-Preferred:<br/>&middot;Familiarity with ERP systems.<br/>&middot;Experience using help desk software and remote support tools.</p><p><b>About Hadaf Solutions:</b>Join Hadaf Solutions, a leading software house in Hurghada, Egypt. We specialize in delivering innovative software solutions with opportunities for creativity and growth.</p><p>نوع الوظيفة: دوام كامل</p><p>موقع العمل: بشكل شخصي</p>

Technical Support Agent

PulseMediaNL (LATAM REGION)

<div>
 Position Overview
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 <br/>
 We are seeking a knowledgeable and customer-focused Customer Service &amp; Technical Support Agent to provide remote assistance to customers requiring both general service support and technical troubleshooting. This role is ideal for individuals who combine strong communication skills with technical aptitude and enjoy helping customers resolve issues efficiently.
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 In this position, you will act as the first point of contact for customer inquiries, diagnosing problems, providing step-by-step guidance, and ensuring concerns are resolved in a timely and professional manner. Your ability to remain patient, analytical, and solution-oriented will directly contribute to customer satisfaction and retention.
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 This opportunity is well suited for professionals who are comfortable navigating technical systems while maintaining a positive and service-driven approach.
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 Key Responsibilities
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   Respond to customer inquiries via phone, email, and live chat
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   Diagnose and troubleshoot technical issues using established procedures
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   Provide clear, step-by-step instructions to guide customers through solutions
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   Escalate complex technical concerns to advanced support teams when necessary
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   Document all interactions and troubleshooting steps within CRM or ticketing systems
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   Follow service level agreements (SLAs) and productivity standards
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   Assist customers with account setup, configuration, and basic system navigation
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   Identify recurring technical issues and provide feedback for product improvement
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 Your contributions will ensure customers receive reliable support and clear guidance when resolving both service and technical concerns.
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  Qualifications
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   Previous experience in customer service, technical support, or help desk roles preferred
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   Strong written and verbal communication skills
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   Basic understanding of troubleshooting processes and technical systems
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   Ability to explain technical concepts in simple, easy-to-understand language
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   Familiarity with CRM platforms, ticketing systems, and remote support tools
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   Strong attention to detail and problem-solving abilities
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   Comfortable working independently in a remote environment
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   Reliable internet connection and professional home workspace
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 Work Structure
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   Fully remote role
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   Flexible scheduling based on operational coverage needs
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   Clearly defined service and resolution benchmarks
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   Access to documentation, troubleshooting guides, and support resources
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 Engagement Terms
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   Independent contractor or employee classification depending on placement
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   Weekly payments through supported platforms
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   Performance-based incentives may be available
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   Role responsibilities may evolve based on business requirements
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 Key Skills
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 Customer Service, Technical Support, Help Desk Support, Troubleshooting, IT Support, CRM Systems, Zendesk, Salesforce, Ticketing Systems, Live Chat Support, Email Support, Call Handling, Active Listening, Communication Skills, Conflict Resolution, Problem Solving, Escalation Management, Service Level Agreements (SLA), Customer Satisfaction (CSAT), Remote Support Tools, System Configuration, Technical Documentation, Multitasking, Remote Work, Attention to Detail
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 Application Process
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   Submit your updated resume highlighting relevant customer service and technical support experience
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   Qualified candidates can expect follow-up communication within a few business days
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 We are seeking professionals who are passionate about delivering dependable service while providing clear and effective technical support in a remote environment.
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Customer Service & Technical Support Agent -Remote

A. O. Smith Corporation

<div><div><div><h2 class="jobSectionHeader"><b>Company / Location Information</b></h2></div><div><p>
A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world&rsquo;s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Primary Function</b></h2></div><div><p>
To provide technical/troubleshooting assistance, general product information, warranty assistance, and parts order processing which requires basic product knowledge of water heaters. Primarily works with homeowners and one-unit applications. Customers are general contractors, service professionals, facility maintenance personnel, architects, engineers and other professionals responsible for ensuring equipment is ordered, installed, maintained, and functional. Technical Support Agents work to assist callers in repair rather than replacing equipment. Product specific paid training is provided.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2></div><div><ul><li><ul><li>
Provides world class customer service in a fast-paced customer service center (an average of 60 customer contacts per day) which includes:</li><li><ul><li>
Answering incoming calls and emails, as well as following up on previous issues with customers solving electric and gas water heater equipment issues,</li><li>
Documenting call, installation, and product information.</li><li>
Researching product/part information, inputs/documents, and maintains/updates records using multiple web-based systems.</li></ul></li><li>
Assist customers with understanding how to properly use AO Smith products and resolve problems that may arise.</li><li><ul><li>
Use Virtual Remote Assistance (VRA) to verify whether the tank isn&rsquo;t repairable and to justify the whole tank replacement.</li></ul></li><li>
Handle requests for replacement part for manufacturer related issues in a timely and accurate manner.</li><li>
Remains educated and up to date on current and new products with technical aspects of water heaters and related equipment.</li><li>
Assess caller&rsquo;s abilities and refer non-service professionals to service providers when needed while following warranty processes.</li><li>
Makes warranty related decisions for water heating and related equipment approx. $1500.</li><li>
Provides specification information for callers considering purchase including size and related equipment information based on end user needs.</li><li>
Refers callers for purchasing as needed.</li><li>
Inputs product registrations.</li><li>
Serves as the first contact our customers and potential customers have with our company. It is critical to communicate effectively and accurately with consumers while maintaining a professional image and customer friendly disposition.</li><li>
Perform other duties as assigned.</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
One-year certification from college or technical school</li></ul><ul><li>
High school diploma or GED in related field will be considered with equivalent field experience.</li><li>
2-4 years related experience; or equivalent combination of education and experience.</li><li>
Must be able to type a minimum of 40 words per minute</li><li>
Demonstrated proficient verbal and written communication skills.</li><li>
Demonstrated troubleshooting and problem-solving skills</li><li>
Software and hardware operation as well as keyboarding experience</li><li>
Willing to work a 40-hour schedule within open hours of operation, 7:00am &ndash; 8:00pm Monday - Friday; rotational 8:00am &ndash; 6:00pm Saturday.
</li></ul><p><b>Preferences</b></p><ul><li>
Prefer mechanically inclined individuals with previous plumbing or electrical experience.</li><li>
Prefer previous call center experience.</li><li>
Prefer experience working with Heat Pump applications in appliances.</li></ul><p><b>
Education</b></p><p>
Trade School Degree-preferred</p></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
Education</b></h2></div><div><div>
High School Diploma or GED</div></div></div><div><div><h2 class="jobSectionHeader"><b>
We Offer</b></h2></div><div><p>
Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
ADA Statement &amp; EEO Statement</b></h2></div><div><p>
In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.</p><p></p><p><br>
We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.</p></div></div></div><p></p>

Water Heater Technical Support Agent - Tier 1 (Call Center)

Sutherland

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Cairo - Cairo Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>03-04-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF40442W</div></div>
</div></div></div><div></div><div><div><div><p>Job Description:</p>
<p>Ramadan Kareem  </p>
<p>Role Description</p>
<p>This is a full-time on-site role for a Technical Support Agent based in Cairo, Egypt. The Technical Support Agent will be responsible for resolving customer inquiries.</p>
<p>Qualifications:</p>
<p>NO EXPERINCE NEEDED<br>
  ENGLISH LEVEL B2 OR HIGHER IS A MUST  </p><br>
<p><br>
Work Schedule:</p>
<p>5 working days and 2 days off</p>
<p>Rotational shifts (Morning, Night, and Overnight) and Rotational days off</p>
<p>What We Offer:</p>
<p>Salary is up to 15k (including 15% of the KPIS)  </p>
<p>Iftar and suhoor allowance  </p>
<p>First three months KPI's are granted</p>
<p>Incentives and bonus after probation period</p>
<p>Social and Medical insurance</p>
<p>Transportation provided   </p>
<p>Night shift allowance</p>
<p>Paid training</p>
<p>TEXT ME AT 01017450060</p></div></div></div></div><p></p>

Customer service representative

ASUS

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    Job Title:
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  <em>
   Call Center Agent
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  <strong>
   <em>
    About the Role:
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   We are looking for a proactive Call Center Agent to handle IT-related customer inquiries across calls, chats, and emails.
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   You will ensure customer satisfaction, resolve technical issues, and promote ASUS products and services.
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  <strong>
   <em>
    Duties and Responsibilities:
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    Manage inbound calls, chats, and emails.
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    Resolve customer complaints and provide solutions or alternatives.
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    Promote ASUS products and services when appropriate.
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    Maintain KPIs and provide care calls as needed.
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    Process RMAs and handle internal systems.
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    Assist and train new team members.
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    Maintain professionalism and work efficiently under pressure.
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  <strong>
   <em>
    Qualifications:
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 </p>
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  <li>
   <em>
    Bachelor&rsquo;s degree.
   </em>
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   <em>
    Fluent in English and Arabic (written and verbal).
   </em>
  </li>
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   <em>
    Minimum 1 year of call center and customer service with technical support experience.
   </em>
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   <em>
    Proficient in Microsoft Office.
   </em>
  </li>
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   <em>
    Strong multitasking, organizational skills, and attention to detail.
   </em>
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 </ul>
 <p>
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 <p>
  <strong>
   <u>
    Disclaimer
   </u>
  </strong>
 </p>
 <p>
  When you submit your information to LinkedIn, your information will be collected, processed, and used by LinkedIn. LinkedIn will share your information to ASUS for job recruitment purpose.
 </p>
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 </p>
</div>


Call Center Agent

Jobs Hub

<div>
 <br/>
 <strong>
  Role Description
  <br/>
 </strong>
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 This is a full-time, on-site role for an English Customer Support Agent (Voice &amp; Chat) located in El Abasia El Qeblia. In this role, you will handle customer inquiries via voice and chat support channels, provide accurate and timely information to resolve issues, ensure customer satisfaction by addressing their needs, manage customer accounts, and provide basic troubleshooting support to resolve technical issues. You will also document customer interactions and follow up as required to ensure a seamless customer experience.
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  Qualifications
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   Proficiency in Customer Support and Customer Service practices to deliver excellent experiences.
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   Strong Customer Satisfaction and Troubleshooting skills to address and resolve customer concerns effectively.
  </li>
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   Excellent Communication skills, both verbal and written, in English to handle customer interactions via voice and chat channels.
  </li>
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   Ability to work efficiently in a fast-paced, team-oriented environment.
  </li>
  <li>
   Previous experience in a customer service role and knowledge of CRM tools is advantageous.
  </li>
 </ul>
</div>


English_Customer Support Agent (Voice &Chat)

VisionPlus

<p><b>Location:</b> Istanbul (Office near Vadi Istanbul AVM)<br/><b>Starting Salary:</b> 1100 USD/month<br/><b>Work Model:</b> Rotating shifts &ndash; <b>1 week office / 1 week work from home</b><br/><b>Shifts:</b> Day &amp; Night shifts</p><p><b>Position Summary:</b></p><p>We are looking for a dynamic and customer-focused <b>Customer Support Agent</b> to join our team in Istanbul. You will be the first point of contact for our customers, providing professional support and ensuring a smooth experience with our payment services.</p><p><b>Key Responsibilities:</b></p><ul><li>Respond to customer inquiries via email, chat, and phone in a timely and professional manner.</li><li>Provide accurate information regarding company products, services, and payment processes.</li><li>Assist customers with account setup, transaction issues, payment inquiries, refunds, and troubleshooting.</li><li>Investigate and resolve customer issues, escalating complex cases to the appropriate departments when needed.</li><li>Stay up to date on product knowledge, service features, and internal policies.</li><li>Log customer interactions and resolutions accurately in the system.</li><li>Collaborate with internal departments such as Compliance, Risk, Technical Support, Product, and Finance to resolve customer concerns.</li><li>Ensure compliance with company guidelines and regulatory standards.</li><li>Meet or exceed individual and team performance targets (e.g., response time, resolution rate, customer satisfaction).</li></ul><p><b>Requirements:</b></p><ul><li>Native Arabic and fluent English (both written and spoken)</li><li>1&ndash;2 years in customer support, preferably in fintech, financial services, or a payment service provider environment</li><li>Strong verbal and written communication</li><li>Excellent problem-solving and attention to detail</li><li>Customer-oriented mindset with the ability to stay calm under pressure</li></ul><p><b>Availability:</b> Willingness to work in shifts, including weekends and holidays as required</p><p>Job Type: Full-time</p>

Customer Support Agent (Arabic Speaker) – Rotating Shifts (Office & Remote)

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