technical support agent

Titan Technologies

<div><p><b>** SEEKING TEMPORARY, REMOTE, TECHNICAL CUSTOMER SUPPORT AGENTS **</b></p>
<p>
TelaForce, a Titan Technologies company, is seeking <b>temporary Technical Customer Support Agents</b> to join our <b>remote Call Center team</b>. In this role, you will deliver <b>general customer support (90%) and basic Tier 1 technical assistance (10%)</b> to a diverse user base. Ideal candidates will bring exceptional customer service skills, technical proficiency, and the ability to multitask effectively in a fast-paced environment.</p>
<p>
Candidates must be willing to <b>work 20 to 40 hours per week</b> (depending on call volume) with flexible hours that may include weekends (8:00 am-4:30 pm CT), weekdays (6:00 am-8:00 pm CT) or holidays (as needed). All candidates must have the ability to work remotely so you must have dependable high-speed internet, a reliable computer (Windows PC or Mac OS only) with the latest updates and anti-virus/anti-spyware software, a headset with microphone that will connect to your computer, and a quiet area free from distractions where you can take calls.</p><br>
<p></p>
<p><b>
Duties &amp; Responsibilities:</b></p>
<p>
Under general supervision, you will provide non-technical and technical customer support to an end-user community supporting all applications, software and processes utilized by our clients. This includes but is not limited to answering customer program questions, hardware/software issues, and troubleshooting browser and navigation issues. You will provide support to identify customer needs, clarify information, research, and provide solutions and/or alternatives to customer issues. All Technical Customer Support Agents will address incidents and respond to users in accordance with agreed-upon procedures and Service Levels. You will interface with multiple levels of users, customers, supervisors, and management staff.</p>
<ul>
<li>Receive client queries from multiple customers via phone, chat, e-mail or via web-enabled access.</li>
<li>Log incidents and service requests into the ticket-tracking system.</li>
<li>Collect information regarding the incident or service request and document details of the issue/question and troubleshooting steps performed into the ticket-tracking system.</li>
<li>Provide troubleshooting and resolution via phone, e-mail or remote connectivity tools <i>(when applicable)</i>.</li>
<li>Respond to inquiries, provide excellent customer service, and provide general information via phone, chat or e-mail regarding customer specific systems and criteria.</li>
<li>Resolve incidents or service requests immediately or by escalating it to the appropriate support staff or service group when necessary.</li>
<li>Track the incident or service request activity to maximize timely completion.</li>
<li>Follow-up with clients to ascertain job satisfaction verbally or through e-mail.</li>
<li>Train new Help Desk Coordinators when needed.</li>
<li>Reference all provided work instructions or knowledgebase articles to troubleshoot client incidents or service requests and may create new articles/work instructions upon request.</li>
<li>Meet and maintain internal performance targets and customer service level targets as identified by customer agreements and/or management.</li>
<li>Perform routine tasks and new assignments as assigned by the Contract Team Leads, Call Center Supervisors, or management.</li>
<li>Adhere to all customer, company, and departmental policies.</li></ul><br>
<p></p>
<p>
Required:</p>
<ul>
<li>Proficient experience using Windows 7, 8, 10 and Microsoft Office products.</li>
<li>Proficient experience using &amp; configuring web browsers and managing browser plug-ins.</li>
<li>Ability to pass employment background check and drug-screening.</li>
<li>Ability to pass Level 2 background check.</li></ul><br>
<p></p>
<p>
Preferred:</p>
<ul>
<li>1+ year of prior Call Center/Help Desk experience</li>
<li>1+ year of prior PC technical experience and/or training</li>
<li>Ability to type 45 WPM <i>(test yourself at typingtest.com)</i></li></ul><br>
<p></p>
<p>
Education:</p>
<ul>
<li>HS Diploma/GED or higher education preferred</li></ul><br>
<p></p>
<p><b>
Company Description:</b></p>
<p>
Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!</p>
<p>
Titan is proud to be a Service Disabled Veteran Owned Business.</p><p>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

Technical Customer Support Agent (Temporary)

<div><p><b>The Onsite Enterprise Help Desk Agent handles incoming calls, emails, and helpdesk tickets from customer associates regarding mobile device (iOS, Android, Chrome Etc.) issues and support. This role documents and provides resolutions in a timely manner to maintain customer satisfaction. This is NOT a remote opportunity; candidates will report to our Westlake office daily.
</b></p><p><b>POSITION HOURS: 11:00A.M. - 8:00P.M. MONDAY THROUGH FRIDAY ON-SITE.</b></p>
<p><b>
Essential Functions</b></p>
<ul>
<li>Provide 1st line support to ensure customers' tickets are answered and processed within SLA (Service Level Agreements)</li>
<li>Respond to incoming calls, emails, and manage ticket que to support customer associates</li>
<li>Device assistance including set-up, synchronization, and operations</li>
<li>Basic feature and function support</li>
<li>Device activations</li>
<li>Troubleshooting hardware and software issues</li>
<li>Troubleshooting device enrollment issues</li>
<li>Supporting standard application software delivered with the mobile operating system</li>
<li>Basic support for accessories (chargers, headsets, Bluetooth connectivity)</li>
<li>Creating passwords</li>
<li>Support for system updates</li>
<li>Device new order status</li>
<li>Ticket management on behalf of end user</li>
<li>Ensure all open issues and requests are resolved in the time frame designated for each client and maintain progress and resolutions in the system.</li>
<li>Support the internal team to work exception tickets with mobility vendors.</li>
<li>Makes recommendations for process improvements.</li>
<li>Continuously train in new products to ensure the highest level of support</li>
<li>Employee may be asked to complete related duties other than those indicated above as assigned by their supervisor</li>
</ul>
<p><b>Qualifications</b></p>
<ul>
<li>Organized, detail-oriented and able to handle multiple tasks simultaneously.</li>
<li>Excellent oral and written communication skills to maximize client responsiveness and develop a working relationship with internal departments.</li>
<li>Well-developed interpersonal skills to maximize vendor&rsquo;s responsiveness and to develop a cooperative working relationship.</li>
<li>Excellent problem-solving skills and attention to detail.</li>
<li>Proficient in Microsoft 365 (Word, Excel, Teams, and Outlook).</li>
<li>Associate degree or equivalent experience preferred, high school diploma or equivalent mandatory.</li>
<li>1 - 2 years of mobility helpdesk, first-line experience in a technical service or telecom call-desk environment or related experience required.</li>
<li>ServiceNow and Zendesk along with order procurement experience is a PLUS.</li>
<li>Ability to take and pass a background check</li>
</ul>
<p><b> </b><b>Performance Requirements</b></p>
<ul>
<li>Must maintain regular and reliable attendance to the satisfaction of management.</li>
<li>Must be able to operate a computer and other position related technologies.</li>
<li>Must be customer focused and detail oriented.</li>
<li>Must be able to work in a fast-paced environment while prioritizing and managing multiple responsibilities.</li>
<li>Must be able to work flexible hours as needed.</li>
<li>Must be able to clearly and confidentially communicate with TRG employees, customers, and other stakeholders.</li>
<li>Must adhere to all TRG Values at all times</li>
</ul>
<p><b>Physical Requirements
</b></p><ul><li>Must be able to remain in a stationary position 75% of the time</li>
<li>Must be able to access work locations</li>
<li>Must be able to visually read written and digital information</li>
<li>Must be able to visually determine the accuracy, neatness, and thoroughness of work assigned and/or to make general observations of facilities or structures</li>
<li>Must be able to receive detailed information through oral communication</li>
</ul><h4 class="jobSectionHeader"><b>Education</b></h4>
Required<ul><li>
Associates or better</li></ul><h4 class="jobSectionHeader"><b>
Skills</b></h4>
Required<ul><li>
Microsoft Office Suite</li><li>
Communication Skills - Oral/Verbal</li><li>
Customer Service</li><li>
Multitasking</li></ul><h4 class="jobSectionHeader"><b>
Behaviors</b></h4>
Required<ul><li>
Functional Expert: Considered a thought leader on a subject</li><li>
Thought Provoking: Capable of making others think deeply on a subject</li><li>
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well</li></ul><h4 class="jobSectionHeader"><b>
Motivations</b></h4>
Required<ul><li>
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work</li><li>
Self-Starter: Inspired to perform without outside help</li><li>
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization</li></ul><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

Onsite Enterprise Help Desk Agent

Dicetek LLC

<div>
 <strong>
  IT Support Specialist Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A bachelor's degree in computer science, information technology, or similar.
  </li>
  <li>
   3-5 years of experience as an IT support specialist.
  </li>
  <li>
   Exceptional ability to provide technical support and resolve queries.
  </li>
  <li>
   In-depth knowledge of computer hardware, software, and networks.
  </li>
  <li>
   Ability to determine IT needs and train end-users.
  </li>
  <li>
   Proficiency in IT helpdesk software, such as Freshservice and SysAid.
  </li>
  <li>
   Experience in documenting processes and monitoring performance metrics.
  </li>
  <li>
   Advanced knowledge of database maintenance and system security.
  </li>
  <li>
   Ability to keep up with technical innovation and trends in IT support.
  </li>
  <li>
   Exceptional interpersonal and communication skills.
  </li>
 </ul>
</div>


IT Support

Al Mamoura Corporate Center

<p><b>About Us:</b><br/>Al Mamoura Corporate Center is a dynamic and innovative organization committed to delivering exceptional corporate services. We value professionalism, collaboration, and continuous improvement. We are seeking a proactive IT Support Specialist to join our team and ensure the smooth operation of our IT infrastructure.</p><p><b>Job Description:</b><br/>As an IT Support Specialist at Al Mamoura Corporate Center, you will be the first point of contact for all technical support needs. You will troubleshoot hardware, software, and network issues, provide timely assistance to employees, and help maintain our IT systems to ensure maximum efficiency.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide first-line support for hardware, software, and network issues.</li><li>Respond promptly to IT-related requests and incidents via email, phone, or ticketing system.</li><li>Install, configure, and maintain computer systems, peripherals, and software applications.</li><li>Monitor system performance and ensure security and data protection measures are in place.</li><li>Assist with IT projects, upgrades, and system implementations.</li><li>Document solutions and maintain an organized knowledge base.</li><li>Collaborate with external vendors and service providers when needed.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience in IT support or a similar technical role.</li><li>Strong knowledge of Windows and macOS operating systems, office software, and networking fundamentals.</li><li>Familiarity with troubleshooting hardware, software, and connectivity issues.</li><li>Excellent problem-solving skills and attention to detail.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.</li></ul><p><b>What We Offer:</b></p><ul><li>A collaborative and supportive work environment.</li><li>Opportunities for professional growth and training.</li><li>Competitive salary and benefits.</li><li>A chance to contribute to a leading corporate center and make an impact.</li></ul><p>Pay: QAR7,500.00 per month</p><p>Work Location: Remote</p>

Best Buy

<div><div>As a Geek Squad Agent, you&rsquo;ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We&rsquo;ll provide the training and resources you need to assess customers&rsquo; needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you.<br>
<br>
<b>What you&rsquo;ll do</b></div><ul><li><div>
Provide positive, timely service to customers during the check-in and checkout process</div></li><li><div>
Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps</div></li><li><div>
Help customers set up new devices and provide advice on whether to repair or replace old devices</div></li><li><div>
Monitor service queues and provide accurate status updates to customers</div></li><li><div>
Maintain knowledge and skillsets through certified training courses</div></li><li><div>
Clearly communicate and partner with fellow agents</div></li></ul><div><b>
Basic qualifications</b></div><ul><li><div>
3 months of experience working in retail or customer service</div></li><li><div>
Ability to work a flexible schedule, including holidays, nights and weekends</div></li></ul><div><b>
Preferred qualifications</b></div><ul><li><div>
Passion for technology and desire to solve problems</div></li><li><div>
Ability to adapt and learn new skills in a fast-paced industry</div></li></ul><div><b>
What&rsquo;s in it for you</b><br>
<br>
We&rsquo;re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.<br>
<br>
Our benefits include:</div><ul><li><div>
Competitive pay</div></li><li><div>
Great employee discount</div></li><li><div>
Financial savings and retirement resources</div></li><li><div>
Support for your physical and mental well-being</div></li></ul><div>
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.<br>
<br>
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.<br>
<br>
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.<br>
<br>
<b>About us</b><br>
<br>
As part of the Best Buy team, you&rsquo;ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life &mdash; in our stores, online and in customers&rsquo; homes.<br>
<br>
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We&rsquo;re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.&trade;<br>
<br>
Best Buy is an equal opportunity employer.<br>
<br>
<b>Application deadline:</b> Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.</div>
<p>Position Type: Part time</p></div>

Geek Squad Agent (Retail Store)

Mindware

<div>
 <strong>
  Job Title
  <br/>
  <br/>
 </strong>
 Technical Support Engineer
 <br/>
 <br/>
 <strong>
  Job Scope
  <br/>
  <br/>
 </strong>
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 <br/>
 <br/>
 <strong>
  Main Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide Level 1 and Level 2 technical support (remote and on-site if required).
  </li>
  <li>
   Troubleshoot hardware, software, and network-related issues.
  </li>
  <li>
   Install, configure, and maintain IT systems and applications.
  </li>
  <li>
   Monitor system performance and ensure availability.
  </li>
  <li>
   Escalate complex issues to senior engineers or vendors when necessary.
  </li>
  <li>
   Document incidents, solutions, and technical procedures.
  </li>
  <li>
   Support system upgrades, patches, and maintenance activities.
  </li>
  <li>
   Assist in implementation and deployment projects.
  </li>
  <li>
   Ensure SLA compliance and timely issue resolution.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Position Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2&ndash;5 years of experience in technical support or IT operations.
  </li>
  <li>
   Good understanding of:
  </li>
  <li>
   Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
  </li>
  <li>
   Active Directory and user management
  </li>
  <li>
   Basic virtualization concepts (VMware / Hyper-V is a plus)
  </li>
  <li>
   Backup and security best practices
  </li>
  <li>
   Experience with ticketing systems.
  </li>
  <li>
   Basic knowledge of cloud platforms (Azure / AWS is a plus)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 Bachelor&rsquo;s degree in Computer Science or any other related field
 <br/>
 <br/>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 At least 3 years of relevant experience
 <br/>
 <br/>
</div>


Technical Support Engineer

ENGIE

<div></div><div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Position Specification<br>
</b></h2></div></div><br>
<div><div><h2 class="jobSectionHeader"><b>Division:</b></h2>
</div><div><h2 class="jobSectionHeader"><b>Engineering</b></h2>
</div><div><h2 class="jobSectionHeader"><b>Section:</b></h2>
</div><div><h2 class="jobSectionHeader"><b>Electrical/I&amp;C</b></h2><br>
</div></div><br>
<div><div><h2 class="jobSectionHeader"><b>Title:</b></h2>
</div><div><h2 class="jobSectionHeader"><b>Technical Support Engineer</b></h2><br>
</div><div><h2 class="jobSectionHeader"><b>Grade:</b></h2><br>
</div></div><br>
<div></div><div><div><h2 class="jobSectionHeader"><b>Reporting To:</b></h2>
</div><div><h2 class="jobSectionHeader"><b>Technical Asset Manager/Lead</b></h2>
</div><div><h2 class="jobSectionHeader"><b>Reported By:</b></h2><br>
</div></div><br>
<div></div><div><div><h2 class="jobSectionHeader"><b>Qualification:</b></h2>
</div><div><h2 class="jobSectionHeader"><b>B.E or above</b></h2>
</div><div><h2 class="jobSectionHeader"><b>Experience/Age</b></h2>
</div><div><h2 class="jobSectionHeader"><b>3-5years/25-35years</b></h2><br>
</div></div><br>
<div><div><h2 class="jobSectionHeader"><b>External Hiring Criteria</b></h2>
</div><div><h2 class="jobSectionHeader"><b>B.E or above. 3-5 years of experience at same position in similar technology power plant.
</b></h2></div><div><h2 class="jobSectionHeader"><b>Internal Promotion Criteria</b></h2><br>
</div></div><br>
</div></div><div></div><div><p><br>
Position/Department Summary:</p>
</div>
<p>Technical Support (TS) provides engineering and technical support to Operation and Maintenance team at the Marafiq IWPP.
</p><p>The main activities are the Engineering and Data Management in close coordination with Power Operations, Desalination and Maintenance departments.
</p><p>Key tasks involve:
</p><ul><li>Supports<b><i> </i></b>the process for ensuring that all of the power plant assets within the Marafiq are compliant with engineering policies and all relevant statutory obligations associated with asset.</li>
<li>Monitoring and evaluating various relevant parameters to provide accurate information and provide analysis of the performance of the different process in the plant.
</li><li>Preparation and submission of daily, weekly, monthly and any other report required by the business.</li>
<li>Assists in the implementation of this process on a cost effective and timely basis in conjunction with all other maintenance and overhaul activities.</li>
<li>Supports the management of engineering changes on plant systems, to ensure that they are executed in accordance with relevant Marafiq procedures.</li>
<li>Identify and manage asset reliability risks that could adversely affect plant or business operations.
</li><li>Lead the development and implementation of specific engineering work packages in support of these strategies as stand-alone activities or within the overall scope of major projects/overhauls.</li></ul><br>
<p>
</p><p>Functions/ Task:
<br>
<br>
<b>Safety at Work</b></p>
<ul><li>Ensures the compliance of IMS. Ensure a safe working environment for himself, his colleagues and contractors while working on any equipment</li>
<li>Ensures all Method Statements Work Instruction and Procedures are followed by himself and Contractors while undertaking any work</li>
<li>Reports any unsafe conditions in accordance with procedure</li>
<li>Provide technical support for the change control process</li>
<li>Carry out audits of compliance of all stakeholders within the Marafiq Team with relevant procedures for systems and implement corrective or improvement measures</li>
</ul>
<p><b>Dimensions</b></p>
<ul><li>Track the production losses and abnormally high maintenance cost assets.</li>
<li>Find ways to reduce those losses or high costs.</li>
<li>In full partnership with the operations and maintenance teams develop plans to eliminate or reduce the losses using good engineering practices and or RCA techniques.</li>
<li>Provides technical support to operations, maintenance management and technical personnel.</li>
<li>Has direct responsibility for managing overhauls and projects.
</li><li>Has responsibility for managing project expenditure.</li>
<li>Delegated responsibility for the development of asset management strategies for all plant assets within Marafiq to deliver the required performance at minimum through life cost
</li><li>Indirect responsibility for variable levels of support from other department and external resources</li><br>
</ul>
<p></p><p><b>Key success factors:</b></p><br>
<p></p>
<ul><li>Implementation of all physical activities with zero HSE events</li>
<li>All projects completed within agreed budgets and programs</li>
<li>Implementation strategies that integrate with major overhauls and maintenance activities with minimal additional disruption</li>
<li>Effective and productive use of resources to meet the needs of Operation and Maintenance teams</li></ul><br>
<p>
</p><p><b>Knowledge, skills and experience:</b></p><p></p><div><div><br>
<p></p><div><div><p><b>Desirable</b></p><br>
</div><div><p><b>Essential</b></p><br>
</div></div><br>
<div><div><p>Honors Degree in a relevant engineering or project management discipline</p><br>
</div><p></p><div><p><b>&uuml;</b></p><br>
</div></div><br>
<div><div><p>Chartered Engineering Status</p><br>
</div><div><p><b>&uuml;</b></p><br>
</div></div><br>
<p></p><div><div><p>Formal project management qualification</p><br>
</div><div><p><b>&uuml;</b></p><br>
</div></div><br>
<p></p><div><div><p>Business qualification (e.g. Diploma or MBA)</p><br>
</div><div><p><b>&uuml;</b></p><br>
</div></div><br>
<p></p><div><div><p>Prior experience within the power generation industry in a range of engineering roles including engineering, operation, or maintenance</p><br>
</div><div><p><b>&uuml;</b></p><br>
</div></div><br>
<p></p><div><div><p>Prior experience and proven track record of senior project management responsibility within a power plant construction or overhaul environment</p><br>
</div><p></p><div><p><b>&uuml;</b></p><br>
</div></div><br>
<div><div><p>In depth knowledge and proven track record in the management of HSE in a major project environment, ideally supported by NEBOSH National Certificate</p><br>
</div><p></p><div><p><b>&uuml;</b></p><br>
</div></div><br>
<div><div><p>Strong organizational, communication and interpersonal skills to be able to work effectively with both internal and external personnel at all levels of seniority</p><br>
</div><p></p><div><p><b>&uuml;</b></p><br>
</div></div><br>
<div><div><p>Prior experience in specifying, procuring, and managing plant component supply and/or overhaul contracts</p><br>
</div><p></p><div><p><b>&uuml;</b></p><br>
</div></div><br>
</div></div><p></p><p>Accountable for Outcomes:<br>
</p><ul><li>Manage the day-to-day activities of the assigned tasks to deliver its required objectives and effectively support other Operation and Maintenance team activities as required<i>.
</i></li><li>To continually liaise with the Engineering, Operations and Maintenance Managers and other relevant stakeholders within the Operations and Maintenance teams to maintain an overview of the work scope items required to be implemented via overhaul and major project events over a broad time horizon.</li>
<li>Guides efforts to ensure reliability and maintainability of equipment, processes, utilities, facilities, controls and safety/security systems.</li>
<li>Lead the development and maintenance of an integrated planning process for Marafiq, which will effectively deliver these requirements, with the optimum balance of costs from plant downtime, resources and materials.
</li><li>To implement the strategies for asset integrity and statutory compliance of plant systems on a cost effective and timely basis. This will involve close co-ordination with other members of the Engineering, Operations and Maintenance teams to meet objectives via the efficient use of cross team resources</li>
<li>Support the development and implementation of appropriate change control processes. Ensure that all changes proposed for plant systems are reviewed and confirmed as consistent with the requirements of asset integrity, statutory compliance, and functionality prior to implementation, and that all appropriate documentation, including revisions to plant data, is produced, disseminated and stored appropriately<i>.</i></li>
<li>Lead the detailed planning and co-ordination of each overhaul/major project event, including work packages being developed and implemented by other stakeholders within the O&amp;M Team. Ensure that all resources (internal and external) and materials will be available as required. Manage the implementation of all activities, and ensure agreed HSE, quality, budgetary, program and resource productivity objectives are met<i>.</i></li>
<li>Take overall responsibility for the management of HSE (with the sole exception of safety from the system) through all stages of planning, co-ordination, and execution of activities. Co-ordinate HSE activities of other stakeholders and provide expert advice and support as necessary. Develop and implement appropriate and documented HSE management systems to ensure compliance with all statutory obligations, delivery of the required standards and continuous improvement. This shall include an effective internal audit regime to ensure compliance with objectives.
</li><li>Support relationship management with key component and overhaul service suppliers. Develop appropriate long term contract strategies to deliver the optimum balance of initial cost, technical risk and commercial liabilities. Ensure that all contracts are implemented in due time to support program objectives for the delivery of key parts (new or refurbished) and services.
</li><li>Provides technical support to operations, maintenance management and technical personnel</li></ul><br>
<p></p>
<p></p><p><b>Job Context/Environment:</b></p><br>
<p></p>
<p>Reporting to the Engineering Manager, the post holder has delegated responsibility for planning and implementing all major project works undertaken by the Marafiq team and achieving the required HSE, technical, budgetary and program objectives.</p><br>
<p></p><p>The post holder will have a key role in the management of health and safety, and will need to take a proactive approach to developing appropriate management methods and promoting a positive HSE culture both within the Engineering team and other departments.
</p><p>Proactive input to the planning processes for engineering, maintenance and operational activities by the post holder will be required in order to achieve the asset integrity objectives with minimum disruption to availability and with efficient use of internal and external resources.</p><br>
<p></p>
<p></p><p><b>Working Relationships</b></p><br>
<p></p>
<p>The post holder will have working relationships at various levels both with internal and external personnel. Key internal relationships will include: the Operation and Maintenance Managers, the General Manager and all members of the Engineering Team.</p>
</div></div></div></div><div></div><div><div><div><div>Business Unit: GBU Renewables
</div></div></div></div><div><div><div><div>Division: GEN International - KSA
</div></div></div></div><div><div><div><div>Legal Entity: JUBAIL O&amp;M COMPANY LIMITED
</div></div></div></div><div><div><div><div>Professional Experience: Skilled ( &gt;3 experience &lt;15 years)
</div></div></div></div><div><div><div><div>Education Level: Bachelor's Degree
</div></div></div></div><div><div><div><div>Company Name:
</div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Why this matters to us</b></h3>
<p>Our organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We offer reasonable accommodations upon request for individuals with disabilities.</p></div></div></div></div>

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