technical support agent

SOMFY Group

<div>Company Description 
INSPIRING A BETTER WAY OF LIVING ACCESSIBLE TO ALL
As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all.
As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. Innovation continuously guides our work and guarantees the excellence of our solutions.
We are present in 58 countries, with eight production sites and 17 R&amp;D centers. We are deeply committed to the well-being of our 7,000 employees, we promote their sustainable employability by promoting internal mobility and developing their skills. We foster diversity and inclusion by building on our strong corporate culture.
SOMFY&reg; is the leading global manufacturer of strong, quiet motors with electronic and app controls for interior window coverings and exterior solar protections. Over 270 million users worldwide enjoy the more than 170 million motors produced by Somfy. During the past 50 years, Somfy engineers have designed products for both the commercial and residential markets to motorize window coverings such as interior shades, wood blinds, draperies, awnings, rolling shutters, exterior solar screens and projection screens. Somfy motorization systems are easily integrated with security, HVAC and lighting systems providing total home or building automation. 
Job Description 
The Product Technical Support Agent's primary role is to provide support for operating and troubleshooting motorized products and controls such as window shades, awnings, and pergolas. As well as motorized access control solutions such as gate openers, garage door openers, traffic and safety bollards and automatic gate systems. This role is responsible for providing expert-level technical support. Assisting customers, installers, and partners with the installation, operation, and troubleshooting of our products.<ul><li>
Technical support &amp; internal product support by phone, emails, and web cases through Salesforce</li><li>
Provide step-by-step instructions to fix technological issues</li><li>
Access instruction manuals to help users utilize their software or hardware properly</li><li>
Acquire and transfer product knowledge (wiring instructions, product specific functions) to sales managers and customer.</li><li>
Handle customer complaints provide appropriate solutions and alternatives within the set time limits and follow up to ensure resolution.</li><li>
Build sustainable relationships of trust through open and interactive communication by actively listening and asking the right questions</li><li>
Accurately gather and record customer information, issues, and solutions using Salesforce and other software</li><li>
Follow standard operating procedures to maintain a consistent number of open/closed tickets and ensure adherence to established service level standards</li><li>
Work with Technical Support manager to ensure and find solutions to more complex issues</li><li>
Perform other duties assigned by the Technical Support Manager</li></ul> 

Qualifications 
<ul><li>
Excellent written and communication skills, and ability to communicate to all levels of the organization and external customers</li><li>
Exceptional organizational skills and ability to prioritize, work with competing deadlines, and ability to adapt to change.</li><li>
Proven experience with problem-solving skills to deliver the highest level of service excellence</li><li>
1-2 years of after-sales product technical support experience</li><li>
Ability to work both independently and as part of a best-in-class team</li><li>
Self-motivated, ability to thrive in a fast-moving and constantly evolving environment</li><li>
Enthusiastic about delivering an exceptional brand experience and passionate about customer satisfaction and loyalty</li><li>
Ability to multitask, prioritize, and manage time effectively</li><li>
Strong phone skills and active listening</li><li>
Accept constructive criticism and customer feedback regarding their experience</li><li>
Positive attitude, willingness to learn, team player, outgoing, patient, and genuine</li><li>
Knowledge of communication protocols is an asset (RS485, RS232, Zigbee, etc.)</li><li>
Experience with CRM systems and practices (Salesforce, SAP)</li><li>
College or Bachelor&rsquo;s degree and/ or proven career path to excellence in customer support</li><li>
Experience in a product technical support role.</li><li>
Tech savvy (Android, IOS, Smart Home Technology)</li><li>
Proficiency in Windows and Office 365 suite</li></ul> 

Additional Information 
<ul><li>
9-hour work day (including 1 hour lunch)</li><li>
Schedule Flexibility: Must be available to work either 8:00 a.m. &ndash; 5:00 p.m. or 11:00 a.m. &ndash; 8:00 p.m. EST based on business needs.</li><li>
Optional work from home on Monday and Friday after the initial training period</li><li>
Work with BFT and Somfy, two globally recognized brands in automation and smart control solutions.</li><li>
Gain expertise in innovative access control and automation technologies.</li><li>
Opportunities for professional growth and training in a fast-evolving industry.</li><li>
A collaborative and supportive work environment focused on technical excellence and customer satisfaction.</li><li>
At Somfy, we care about our employees. We offer a comprehensive corporate benefits package, including a variety of health plan options. Dental, vision,401k with a matching program, generous PTO and sick time, an employee fitness program, and more</li></ul><div></div>
The protection of our candidates&rsquo; personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.</div>

Product Technical Support Agent

Theralytics

Theralytics is looking for a Customer Support Representative (remote) to join our team. In this role, you&rsquo;ll provide friendly, efficient, and knowledgeable support to ABA therapy providers using our practice management and data collection software. You'll play a key role in helping customers get the most out of our platform.Responsibilities<ul><li>Provide first-line telephone, video conferencing (Zoom), chat, and email technical support.</li><li>Accurately categorize and document all customer interactions using a ticket tracking system such as Freshdesk / Jira.</li><li>Troubleshoot issues, guide users through solutions, and escalate complex cases as needed.</li><li>Collaborate with the support and product teams to relay feedback and identify recurring issues.</li><li>Help maintain support documentation and contribute to knowledge base articles.</li><li>Stay up to date on platform updates, especially changes related to forms functionality.</li><li>Leverage internal tools, Standard Operating Procedures (SOPs), and Knowledge Base documentation to troubleshoot and resolve technical issues.</li></ul>Requirements<ul><li>1&ndash;3 years of experience as a customer service agent in technical support and/or Registered Behavior Technician within the ABA SaaS, healthcare, or technology sectors is required.</li><li>Comfortable learning new software tools and explaining technical processes to non-technical users.</li><li>Organized, detail-oriented, and able to manage multiple support requests efficiently.</li><li>Ensure compliance with security, availability, confidentiality, HIPAA, and privacy policies when handling sensitive client data.</li><li>Provide step-by-step guidance to customers, including video recordings demonstrating product use and written guides with steps and visuals</li><li>Prioritize support cases (SEV1&ndash;SEV5) and provide regular updates on open issues to ensure Service Level Agreements are met.</li></ul>Join Theralytics and help support the tools that empower ABA therapy providers to do their best work.Job Type: Full-timePay: $18.00 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>How many years of technical customer support experience do you have?</li><li>Why do you want to work at Theralytics?</li><li>Do you have any ABA therapy experience?</li></ul>Work Location: Remote

Customer Support Representative (Remote) - ABA Therapy Software

Debiopharm

Job Overview Debiopharm is seeking a dedicated and articulate Chat Support Agent to join our growing team. This is a full-time position based in Virginia Beach, Virginia, United States. We are a forward-thinking organisation committed to delivering exceptional customer experiences. The ideal candidate will be a tech-savvy professional with a passion for helping others. In this role, you will be the first point of contact for our customers, providing timely and effective solutions via our live chat platform. The offered compensation for this role is between $25 and $35 USD per hour. Responsibilities • Engage with customers in a professional and friendly manner through live chat to answer questions and resolve issues. • Provide accurate, valid, and complete information by using the right methods and tools. • Identify and assess customers' needs to achieve satisfaction. • Troubleshoot product and service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution. • Keep records of customer interactions and process customer accounts. • Follow communication procedures, guidelines, and policies consistently. • Collaborate with other team members and departments to optimise the customer experience. • Provide feedback on the efficiency of the customer service process. Qualifications • Proven experience in a customer support role, preferably as a chat support agent. • Exceptional written communication and interpersonal skills in English. • Strong typing skills with a high degree of accuracy. • Familiarity with CRM systems and practices is advantageous. • Excellent problem-solving skills and the ability to think on your feet. • A patient and empathetic attitude towards customers. • Ability to multitask, prioritise, and manage time effectively. • A minimum of a high school diploma or equivalent is required. Benefits • A competitive hourly wage and regular performance reviews. • Comprehensive benefits package including health, dental, and vision plans. • Generous paid time off and holiday allowance. • Opportunities for continuous learning and professional growth. • A positive, supportive, and collaborative company culture.

CHAT SUPPORT AGENT

BIOTRONIK

Job Overview Job Title: Chat Support Agent Company: PERRIGO Employment Type: Full-time Salary: $18 - $25 USD per hour At PERRIGO, we engineer trusted, life-changing therapies through our advanced active implants in Cardiac Rhythm Management, Monitoring, and Neuromodulation, while providing cutting-edge solutions in Electrophysiology. We are currently seeking a dedicated and empathetic Chat Support Agent to join our growing team. The ideal candidate will be a highly motivated individual with excellent communication skills, responsible for providing first-class support to our customers. This is a fantastic opportunity to join a mission-driven organization at the forefront of medical technology. Responsibilities As a Chat Support Agent, you will be the first point of contact for our customers, ensuring they receive timely and effective assistance. Your key duties will include: * Engaging with customers via live chat to answer questions, resolve issues, and provide detailed information about our products and services. * Maintaining a high standard of customer service, demonstrating empathy, patience, and professionalism in every interaction. * Troubleshooting and diagnosing customer issues, providing clear and effective solutions. * Accurately documenting all customer interactions and resolutions within our internal systems. * Escalating complex queries to senior team members or other departments as required, ensuring a seamless customer experience. * Staying up-to-date with BIOTRONIK's product portfolio and company updates to provide accurate information. * Identifying trends in customer queries and providing feedback to the wider team to help improve our products and services. Qualifications To be successful in this role, you should possess the following skills and experience: * Proven experience in a customer service or chat support role. * Exceptional written communication skills, with impeccable grammar and spelling. * Strong typing skills with a high degree of accuracy and attention to detail. * Excellent problem-solving abilities and a talent for de-escalating difficult situations. * The ability to work independently and manage time effectively in a remote environment. * Proficiency with helpdesk software and CRM systems is highly desirable. * A genuine interest in the healthcare or medical technology sector would be an advantage. * A reliable internet connection and a suitable home-office setup. Benefits We value our employees and are pleased to offer a supportive work environment and a competitive package, which includes: * A competitive hourly wage. * Comprehensive initial and ongoing training on our products and systems. * Opportunities for career development and progression within a global medical technology leader. * A supportive and collaborative remote team culture. * The chance to be part of a mission-driven organization dedicated to improving and saving lives.

Chat Support Agent

Piedmont Airlines

<div>
 
 We can&rsquo;t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.
 
 
 
 At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager.
 
 
 
 Essential Duties
 
 
 
 <ul>
 <li>
 Assist passengers in boarding and disembarking flights
 </li>
 <li>
 Monitor computerized passenger boarding
 </li>
 <li>
 Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
 </li>
 <li>
 Change customer flight itinerary and seat assignments as required
 </li>
 <li>
 Operate the Jetway
 </li>
 <li>
 Load and unload baggage and cargo
 </li>
 <li>
 Operate motorized service vehicles and equipment
 </li>
 <li>
 Guide and park aircraft
 </li>
 <li>
 Perform cabin maintenance tasks
 </li>
 <li>
 Work together as a team to provide excellent customer service and meet corporate objectives
 
 
 </li>
 </ul>
 
 Job Qualifications And Competencies
 
 
 
 <ul>
 <li>
 Successful completion of training course
 </li>
 <li>
 Ability to meet company goals and customer expectations in a high energy environment
 </li>
 <li>
 Effective communication skills
 </li>
 <li>
 Ability to organize, prioritize, and multitask
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Previous airline experience
 </li>
 <li>
 Previous employment as a front-line customer service provider
 </li>
 <li>
 Basic knowledge of computer applications and programs
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 
 <ul>
 <li>
 Use of computers, telephones, and other office equipment
 </li>
 <li>
 Airport ramp environment, subject to varied weather conditions and elevated noise levels
 </li>
 <li>
 All shifts including weekends, nights, holidays and/or irregular shifts
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
 </li>
 <li>
 Handle objects up to 70 pounds regularly
 </li>
 <li>
 Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
 
 
 </li>
 </ul>
 The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.
 
 
 
 Employment is contingent upon a valid driver&rsquo;s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.
 
 
 
 Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
 
 
 
 Starting Rate
 
 
 
 $18.35/Hourly
 
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
 
 
 
 
 I
 
 
 n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.
 
 
 
 
 Job Application Deadline
 
 
 
 August 24, 2026
 
 
 Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.
</div>

Customer Service Agent, Cross Functional (Full-Time)

Best Buy

<div><div>As a Geek Squad Agent, you&rsquo;ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We&rsquo;ll provide the training and resources you need to assess customers&rsquo; needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you. 
 
What you&rsquo;ll do</div><ul><li><div>
Provide positive, timely service to customers during the check-in and checkout process</div></li><li><div>
Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps</div></li><li><div>
Help customers set up new devices and provide advice on whether to repair or replace old devices</div></li><li><div>
Monitor service queues and provide accurate status updates to customers</div></li><li><div>
Maintain knowledge and skillsets through certified training courses</div></li><li><div>
Clearly communicate and partner with fellow agents</div></li></ul><div>
Basic qualifications</div><ul><li><div>
3 months of experience working in retail or customer service</div></li><li><div>
Ability to work a flexible schedule, including holidays, nights and weekends</div></li></ul><div>
Preferred qualifications</div><ul><li><div>
Passion for technology and desire to solve problems</div></li><li><div>
Ability to adapt and learn new skills in a fast-paced industry</div></li></ul><div>
What&rsquo;s in it for you 
 
We&rsquo;re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life. 
 
Our benefits include:</div><ul><li><div>
Competitive pay</div></li><li><div>
Great employee discount</div></li><li><div>
Financial savings and retirement resources</div></li><li><div>
Support for your physical and mental well-being</div></li></ul><div>
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service. 
 
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary. 
 
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide. 
 
About us 
 
As part of the Best Buy team, you&rsquo;ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life &mdash; in our stores, online and in customers&rsquo; homes. 
 
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We&rsquo;re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.&trade; 
 
Best Buy is an equal opportunity employer. 
 
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.</div>
Position Type: Part time</div>

Geek Squad Agent (Retail Store)

Search 10000+ Technical support agent jobs near you this August. New roles added regularly across leading industries. Apply today.

10000 technical support agent jobs Near Me

Product Technical Support Agent

Customer Support Representative (Remote) - ABA Therapy Software

CHAT SUPPORT AGENT

Chat Support Agent

Customer Service Agent, Cross Functional (Full-Time)

Geek Squad Agent (Retail Store)

Geek Squad Agent (Retail Store)