technical support agent

Net2Source (N2S)

<div>
 
 
 Position:
 
 Call Centre Agent-Technical Support
 
 
 
 Work location:
 
 Dubai, UAE
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Handle inbound and outbound calls related to technical inquiries, service requests, and troubleshooting.
 </li>
 <li>
 Diagnose and resolve hardware, software, network, or product-related issues using remote tools and standard procedures.
 </li>
 <li>
 Escalate unresolved or complex issues to higher-level support teams when necessary.
 </li>
 <li>
 Document all customer interactions, reported issues, and resolutions accurately in the ticketing/CRM system.
 </li>
 <li>
 Follow up with customers to ensure issues are fully resolved etc
 </li>
 </ul>
 
 
 
 
 Thank You &amp; Regards,
 
 
 N2S Recruitment Team
 
</div>

Call Centre Agent-Technical Support

WOW24-7

We are looking for a part-time Dedicated Agent to join our partner company. This role focuses on managing customer applications, collecting and processing supporting documents, and providing exceptional customer support via voice, chat, and email. The ideal candidate will be detail-oriented, organized, and skilled in multitasking.Requirements<ul><li>German C1, Arabic C1, English B1 (for internal communication only), Kurdish (will be a plus).</li><li>Experience in customer support through voice, chat, and email.</li><li>Excellent organizational and communication skills.</li><li>Ability to collect, review, and process customer documentation accurately.</li><li>Strong problem-solving skills and attention to detail.</li><li>Empathy and professionalism when handling inquiries from customers, schools, and tutors.</li></ul>Responsibilities<ul><li>Provide customer support across multiple channels: voice, chat, and email.</li><li>Managing applications by collecting supporting documents from customers and schools (via email, chat, and phone).</li><li>Conduct sales outreach by calling warm leads and finalizing contracts.</li><li>Handle pre-sales and post-sales questions.</li><li>Troubleshoot and resolve common issues.</li><li>Communicate effectively with parents, schools, tutors, and internal teams.</li><li>Handle and resolve complaints with empathy and professionalism.</li><li>Send reminders and updates as needed.</li></ul>Would be a plus<ul><li>Experience in education, admissions, or tutoring services.</li><li>Background in sales or contract handling.</li><li>Knowledge of the Kurdish language</li><li>Experience handling sensitive customer data.</li></ul>Work conditions<ul><li>Remote work.</li><li>The probation period is two months.</li><li>Schedule: 20 (twenty) hours per week - 4 (four) hours per day during European business hours, Monday through Friday.</li><li>Full-time after a few months.</li></ul>Job Types: Part-time, PermanentPay: E&pound;30,000.00 - E&pound;37,000.00 per monthApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written German? Have you had experience communicating with native German speakers?</li><li>Is Arabic your native language?</li><li>How would you assess your fluency in English?</li><li>Do you speak Kurdish? If yes, at what level?</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>

Customer Support Agent (Arabic/German/English)

<div>Overview:
<div></div>
About TP<div> 
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world&rsquo;s best brands streamline their business in meaningful and sustainable ways.</div>
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
If you are on the hunt for a career and not just another job, TP is the place for you! We want to invest in your future! 
How do you become a Licensed Insurance Agent? TP offers a 7-day paid training to help you prepare for the State Insurance Exam. You read that correctly, you&rsquo;ll get PAID TO STUDY! 
What can you expect? TP will provide a Trainer, study materials, cover the cost and schedule your state exam! 
After you pass your exam, TP will support you obtaining your license in the 50 states/territories we operate in! 
Benefits of working with TP include:<ul><li>
Paid Training</li><li>
Competitive Wages</li><li>
Full Benefits (Medical, Dental, Vision, 401k and more)</li><li>
Paid Time Off</li><li>
Employee wellness and engagement programs</li></ul> 
TP and You<div> 
</div><div>Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.</div><div></div> 
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. 
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
Responsibilities:

Your Responsibilities
As a Pre-Licensed Representative are required to use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment.<ul><li>
Resolve complex consumer issues and advise first level representatives on high level issues.</li><li>
Assist policy holders with billing questions and concerns</li><li>
Provide support to policy holders with any policy changes requested</li></ul><div>
Support policy holders needs by providing recommendations and adjusting as necessary</div>
Qualifications:
<div>
We&rsquo;re looking for fearless people &ndash; people who are inspired to deliver only the best in all that we do.</div><div></div><div> 
Qualifications:</div><div></div><ul><li> 
Must live/reside in Texas</li><li>
High School Diploma or equivalent.</li><li>
Minimum of 6 months of customer service experience.</li><li>
Must be 18 years of age or older.</li><li>
Ability to type at least 25 words per minute.</li><li>
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.</li><li>
Customer service and/or sales experience preferred.</li><li>
College degree preferred but not required.</li></ul><div>
Key Competencies:</div><div></div><ul><li> 
Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.</li><li>
Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.</li><li>
Communication: Outstanding communication, listening, and analytical skills.</li><li>
Organizational Skills: Strong organizational and problem-solving skills.</li><li>
Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.</li><li>
Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.</li><li>
Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.</li><li>
Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.</li></ul><div></div><div> 
Work from Home Requirements:</div><ul><li>
Internet Requirements:<ul><li>
Minimum subscribed download rate equal or exceeds 15.0 Mbps</li><li>
Minimum subscribed upload rate equal or exceeds 5.0 Mbps</li><li>
ISP must have no packet loss and ping under 50ms</li><li>
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN</li><li>
Proof of internet speed required</li></ul></li><li>
Clean and quiet workspace</li></ul>
Be One of Our People
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. 
EOE/Disability/Vets</div>

Pre-Licensing Training Agent - Remote

<div>Overview:
<div></div>
About TP<div> 
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world&rsquo;s best brands streamline their business in meaningful and sustainable ways.</div>
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
If you are on the hunt for a career and not just another job, TP is the place for you! We want to invest in your future! 
How do you become a Licensed Insurance Agent? TP offers a 7-day paid training to help you prepare for the State Insurance Exam. You read that correctly, you&rsquo;ll get PAID TO STUDY! 
What can you expect? TP will provide a Trainer, study materials, cover the cost and schedule your state exam! 
After you pass your exam, TP will support you obtaining your license in the 50 states/territories we operate in! 
Benefits of working with TP include:<ul><li>
Paid Training</li><li>
Competitive Wages</li><li>
Full Benefits (Medical, Dental, Vision, 401k and more)</li><li>
Paid Time Off</li><li>
Employee wellness and engagement programs</li></ul> 
TP and You<div> 
</div><div>Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.</div><div></div> 
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. 
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! 

Responsibilities:

Your Responsibilities
As a Pre-Licensed Representative are required to use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment.<ul><li>
Resolve complex consumer issues and advise first level representatives on high level issues.</li><li>
Assist policy holders with billing questions and concerns</li><li>
Provide support to policy holders with any policy changes requested</li></ul><div>
Support policy holders needs by providing recommendations and adjusting as necessary</div>
Qualifications:
<div>
We&rsquo;re looking for fearless people &ndash; people who are inspired to deliver only the best in all that we do.</div><div></div><div> 
Qualifications:</div><div></div><ul><li> 
Must live/reside in Florida</li><li>
High School Diploma or equivalent.</li><li>
Minimum of 6 months of customer service experience.</li><li>
Must be 18 years of age or older.</li><li>
Ability to type at least 25 words per minute.</li><li>
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.</li><li>
Customer service and/or sales experience preferred.</li><li>
College degree preferred but not required.</li></ul><div>
Key Competencies:</div><div></div><ul><li> 
Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.</li><li>
Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.</li><li>
Communication: Outstanding communication, listening, and analytical skills.</li><li>
Organizational Skills: Strong organizational and problem-solving skills.</li><li>
Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.</li><li>
Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.</li><li>
Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.</li><li>
Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.</li></ul><div></div><div> 
Work from Home Requirements:</div><ul><li>
Internet Requirements:<ul><li>
Minimum subscribed download rate equal or exceeds 15.0 Mbps</li><li>
Minimum subscribed upload rate equal or exceeds 5.0 Mbps</li><li>
ISP must have no packet loss and ping under 50ms</li><li>
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN</li><li>
Proof of internet speed required</li></ul></li><li>
Clean and quiet workspace</li></ul>
Be One of Our People
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. 
EOE/Disability/Vets</div>

HR Force International

Job Summary: 
We are seeking a Product Support Engineer to join our dynamic Product Support Team. The ideal candidate will act as the technical bridge between our clients, internal engineering, and product teams — ensuring seamless product performance, issue resolution, and customer satisfaction.
 
Key Responsibilities: 
<ul>
<li>Serve as the first line of technical support for our SaaS products, handling client queries and incidents efficiently.</li>
<li>Troubleshoot and resolve complex technical issues related to APIs, integrations, and backend services.</li>
<li>Collaborate with Product and Engineering teams to identify, replicate, and escalate critical product bugs.</li>
<li>Conduct root cause analysis and provide permanent resolutions or documented workarounds.</li>
<li>Assist clients with configuration, deployment, and performance optimization of our products.</li>
<li>Document support cases, known issues, and resolutions in the internal knowledge base.</li>
<li>Maintain SLA adherence and ensure timely communication with clients.</li>
</ul>
Participate in product improvement discussions based on client feedback and recurring issues.
 
Requirements: 
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or a related field.</li>
<li>1–3 years of experience in technical or product support roles (preferably in SaaS, FinTech, or software companies).</li>
<li>Strong understanding of APIs, JSON, RESTful services, and web technologies.</li>
<li>Experience with Postman, log analysis, or basic debugging tools.</li>
</ul>

Technical Support Engineer

Smart Matrix

Technical Support EngineerLocation: Model Town Link Road Lahore Job Type: Full-time Experience Required: 0&ndash;1 YearAbout UsWe are a rapidly growing technology company providing innovative software solutions and IT services to multinational clients across different industries. Our mission is to deliver seamless, high-quality technical support and build long-term, trusted relationships with our customers.We are looking for a Technical Support Engineer who is passionate about technology, eager to learn, and dedicated to solving technical problems while ensuring client satisfaction.Educational Background<ul><li>Bachelor&rsquo;s Degree in Computer Science, Software Engineering, or Computer Software (mandatory).</li><li>Fresh graduates are welcome to apply.</li></ul>Key Responsibilities<ul><li>Assist clients with system installations, account setup, and basic network configuration.</li><li>Manage and deploy databases, scripts, and configurations (Full Training will be provided).</li><li>Properly escalate unresolved issues to internal technical teams (e.g., developers, sysadmins).</li><li>Communicate effectively with clients via whatsapp / online meeting to guide them step-by-step through problem resolution.</li><li>Log and track open issues, ensuring prioritization and timely updates.</li><li>Follow up with clients to confirm systems are fully functional after troubleshooting.</li><li>Document technical solutions in manuals, FAQs, and reports for future reference.</li><li>Maintain professional and positive client relationships to ensure satisfaction.</li></ul>Job Requirements<ul><li>Bachelor&rsquo;s degree in IT (Computer Science, Software Engineering, or Computer Software - Mandatory)</li><li>Basic knowledge of database (i.e., MS SQL Server, MySQL).</li><li>Basic knowledge of IIS Server configuration.</li><li>Basic networking knowledge (LAN/WAN configuration, IP setup, connectivity troubleshooting).</li><li>Excellent spoken and written English communication skills.</li><li>Ability to explain technical solutions in simple terms to non-technical users.</li><li>Team player with a detail-oriented mindset.</li></ul>What We Offer<ul><li>A career-oriented position in a rapidly growing company.</li><li>The opportunity to work with multinational clients in an international environment.</li><li>Be part of a collaborative and supportive international team.</li><li>Market-competitive salary with growth opportunities.</li></ul>Job Types: Full-time, New-GradPay: From Rs35,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Imtiaz Group (SMC Private) Ltd.

Store Location: KarachiJob Responsibilities:<ul><li>Provide technical support to end-users, troubleshooting hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, software applications, and peripherals.</li><li>Respond to helpdesk tickets and inquiries in a timely and efficient manner.</li><li>Collaborate with IT team members to resolve complex issues and escalate when necessary.</li><li>Perform routine system maintenance tasks and updates.</li></ul>Qualifications:<ul><li>Bachelor's degree in Information Technology or related field.</li><li>2 to 3 years of proven experience in IT support roles.</li><li>Strong knowledge of computer systems, hardware, and software applications.</li><li>Excellent troubleshooting and problem-solving skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current &amp; Expected salary?</li></ul>Work Location: In person

IT Support

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10000 technical support agent jobs NEAR_ME

Call Centre Agent-Technical Support

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Technical Support Engineer

Technical Support Engineer

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