technical support agent

Johnson Health Tech

<div>Description:

Looking for a career that ignites your passion, challenges your skills, and rewards your efforts? Your search ends here, at Matrix - where we offer Technical Support Reps an exciting opportunity to join our dynamic team. As a valued member, you will enjoy flexibility, a regular schedule, and competitive pay with the potential for bonuses.
As one of the biggest brands in fitness, Matrix takes pride in providing unparalleled customer service to our clients. You will be at the forefront of this mission, taking calls and providing technical support to ensure our customers receive the highest level of care.
Our dedication to excellence has earned us a reputation as a leader in fitness and wellness, and we are seeking individuals who share our passion for customer service. By joining our team, you will become a part of Forbes 2021 Best Places to Work in the World, an elite group of companies committed to creating a positive and supportive work environment.
Don't miss this opportunity to elevate your career and join the Matrix family. Apply now and let's make a positive impact together!
Hours: 8am-5pm Monday-Friday, no nights or weekends!
Pay: $18.00 per hour with potential for bonuses
Location: Cottage Grove, WI-This will be 100% onsite.
Position Overview:
Under the direction of the Technical Support Supervisor, the Technical Support Agent handles a high volume of customer contacts through phone, email, and chat. Agents perform technical troubleshooting and a variety of customer technical support duties in accordance with company policies and procedures. This is a non-supervisory position.
Responsibilities:
Provide Outstanding Service to Dealers, Consumers, and Service Providers:<ul><li>Maintain good attendance and adherence to schedule.</li><li>Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support.</li><li>Support multiple queues.</li><li>Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way.</li><li>Create parts orders; dispatch service technicians; collect billing information.</li><li>Document and maintain comprehensive customer case records.</li><li>Efficiently utilize tools and resources</li><li>Achieve and maintain posted KPIs including but not limited to contacts, order accuracy, availability, and quality.</li><li>Promote a positive and collaborative team atmosphere with co-workers.</li><li>Build and maintain working knowledge of products.</li><li>Complete all required training and ongoing education.</li><li>Other duties as assigned</li></ul>
Requirements:

Education:<ul><li>Minimum high school diploma or equivalent required</li></ul>
Experience:<ul><li>Demonstrated customer service experience required</li><li>Minimum of 1 year call center experience preferred</li></ul>
Other Requirements:<ul><li>Working knowledge and experience with Microsoft Office suite or comparable software</li><li>Excellent written and verbal communication skills</li><li>Think critically to analyze and solve problems</li></ul>
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:<ul><li>Health &amp; Dental Insurance</li><li>Company paid Life Insurance</li><li>401(k)</li><li>Paid Time Off benefits</li><li>Free access to our state-of-the-art onsite workout facility</li><li>Product discounts</li><li>Wellness programs</li><li>Free Yoga and workout classes</li><li>Opportunities to earn more PTO</li></ul>
EOE/M/W/Vet/Disability 
#ZR</div>

Call Center Representative

Atlantis The Palm

<div></div><div><div>Agent, Information Technology Helpdesk 
(17650)</div> 
<div></div>
<div>At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests&rsquo; expectations at every possible turn.</div> 
<div> 
Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple&rsquo;s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it&rsquo;s our passion.</div> 
<div></div>
<div>
About the role</div>
<div>
As an IT Helpdesk Agent, you will be a key member of the IT Service Desk team, supporting both Atlantis The Palm and Atlantis The Royal. You will provide consistent, high-quality first-level IT support for colleagues and guests, ensuring smooth day-to-day technology operations across the resorts.</div> 
<div></div>
<div>
Your responsibilities will include logging, troubleshooting, and resolving IT-related incidents, performing user onboarding and offboarding, managing incident workflows, escalating where necessary, and delivering support across all levels of the organization. You will also work closely with Global IT on enterprise applications, remote support, and potential cyber security matters while maintaining professionalism and discretion.</div> 
<div></div>
<div>
About you</div>
<div>
You are a detail-oriented, service-driven IT professional with at least one year of IT support or service desk experience. You have strong knowledge of Microsoft products, experience with Active Directory, Azure AD, or similar tools, and familiarity with user account management, onboarding/offboarding, and Microsoft licensing. You have a basic understanding of networking concepts and are experienced with ITIL processes and ticketing tools such as ServiceNOW, ServiceDesk Plus, or JIRA. You are confident supporting users at all organizational levels, flexible to work rotational shifts, and skilled in using remote support tools such as Dameware, Manage Engine Endpoint Central, or RDP. Professionalism, adaptability, strong problem-solving, and communication skills are essential to thrive in this role.</div> 
<div></div>
<div>Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Agent, Information Technology Helpdesk

CAPAGO International

<div>
 
 TO KNOW BEFORE APPLYING
 
 
 
 <ul>
 <li>
 This position is based in Koweit ;
 </li>
 <li>
 Temporary contract offered - 6 months (no freelance contract nor expatriation) ;
 </li>
 <li>
 0 - 2 years of experience required ;
 </li>
 <li>
 Fluent in English &amp; Arabic mandatory - written &amp; spoken ;
 </li>
 <li>
 French is an advantage.
 
 
 </li>
 </ul>
 
 Who We Are
 
 
 
 CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centres to process their Schengen visa applications.
 
 
 We currently operate in 9 countries and welcome more than 250,000 visa applicants yearly.
 
 
 As part of our development, we are looking to strengthen our Contact Center department and are looking for an Multicanal customer support agent who is looking for new challenges within a dynamic and human-focused company.
 
 
 
 Description Of The Position
 
 
 
 The Multicanal Customer Support Agent (CSA) at Capago has the following objectives:
 
 
 <ul>
 <li>
 Multichannel management: Handling interactions through various channels (chats, emails, phone calls) with standard and platinum applicants.
 </li>
 <li>
 Sales conversion: Identifying cross-selling opportunities and promoting additional services to convert standard applicants into platinum applicants.
 </li>
 <li>
 Complaint management: Addressing complaints promptly, escalating unresolved issues, and ensuring follow-up to guarantee applicant satisfaction.
 </li>
 <li>
 Documents check: verifying all documents of clients and ensure completion of the applicaiton before submission and within the visa type guidelnes.
 </li>
 <li>
 Outbound campaigns: Conducting outbound campaigns to promote services and gather information from applicants
 </li>
 <li>
 Proactive engagement: Understanding applicants needs to provide personalized and accurate recommendations
 </li>
 <li>
 Account management: Accessing and updating applicant account information (application history, appointment dates, etc.).
 </li>
 <li>
 Compliance with standards: Maintaining a high level of professionalism, meeting response timeframes, and ensuring adherence to company policies and legal regulations.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Active listening : Ability to attentively listen to applicants concerns and demonstrate empathy.
 </li>
 <li>
 Customer orientation : Prioritizing applicants' satisfaction and commitment to delivering exceptional service.
 </li>
 <li>
 Problem-solving skills : Identifying and resolving issues promptly, with strong negotiation and persuasion abilities.
 </li>
 <li>
 Time management : Ability to prioritize tasks ans meet objectives while maintaining high service quality.
 
 
 </li>
 </ul>
 
 Diploma &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor degree in a related field ;
 </li>
 <li>
 0-2 years of experience in a similar position ;
 </li>
 <li>
 Fluent in English &amp; Arabic mandatory - written &amp; spoken ;
 </li>
 <li>
 French is an advantage
 </li>
 </ul>
</div>

Customer Support Agent (m/f/d - 6 months contract - 2 years expe. maximum required

WOW24-7

We are looking for a part-time Dedicated Agent to join our partner company. This role focuses on managing customer applications, collecting and processing supporting documents, and providing exceptional customer support via voice, chat, and email. The ideal candidate will be detail-oriented, organized, and skilled in multitasking.Requirements<ul><li>German C1, Arabic C1, English B1 (for internal communication only), Kurdish (will be a plus).</li><li>Experience in customer support through voice, chat, and email.</li><li>Excellent organizational and communication skills.</li><li>Ability to collect, review, and process customer documentation accurately.</li><li>Strong problem-solving skills and attention to detail.</li><li>Empathy and professionalism when handling inquiries from customers, schools, and tutors.</li></ul>Responsibilities<ul><li>Provide customer support across multiple channels: voice, chat, and email.</li><li>Managing applications by collecting supporting documents from customers and schools (via email, chat, and phone).</li><li>Conduct sales outreach by calling warm leads and finalizing contracts.</li><li>Handle pre-sales and post-sales questions.</li><li>Troubleshoot and resolve common issues.</li><li>Communicate effectively with parents, schools, tutors, and internal teams.</li><li>Handle and resolve complaints with empathy and professionalism.</li><li>Send reminders and updates as needed.</li></ul>Would be a plus<ul><li>Experience in education, admissions, or tutoring services.</li><li>Background in sales or contract handling.</li><li>Knowledge of the Kurdish language</li><li>Experience handling sensitive customer data.</li></ul>Work conditions<ul><li>Remote work.</li><li>The probation period is two months.</li><li>Schedule: 20 (twenty) hours per week - 4 (four) hours per day during European business hours, Monday through Friday.</li><li>Full-time after a few months.</li></ul>Job Types: Part-time, PermanentPay: E&pound;30,000.00 - E&pound;37,000.00 per monthApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written German? Have you had experience communicating with native German speakers?</li><li>Is Arabic your native language?</li><li>How would you assess your fluency in English?</li><li>Do you speak Kurdish? If yes, at what level?</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>Expected Start Date: 20/10/2025

Customer Support Agent (Arabic/German/English)

5 Star Innovations Pvt. Limited

Company: 5 Star Innovations Private Limited Location: Wapda Town, Lahore (On-site) Job Type: Full-time (Night Shift) Timings: 6:00 PM &ndash; 3:00 AM (Pakistan Standard Time) Salary: Rs. 50,000 &ndash; Rs. 100,000 per month (based on experience and skills)Company Description 5 Star Innovations Private Limited is committed to empowering businesses through strategic innovation and tailored solutions. We help organizations streamline operations, boost productivity, and foster sustainable growth. With reliability, creativity, and real impact at our core, we bridge the gap between vision and execution.Role Description We are looking for a Customer Support Agent with prior experience in handling U.S.-based customers via email and phone. The ideal candidate is a confident communicator who can provide excellent customer service, resolve queries efficiently, and maintain a positive brand image.This is a night shift, on-site role based in Wapda Town, Lahore.Key Responsibilities<ul><li>Respond promptly to customer queries via email and phone</li><li>Handle customer complaints with patience, empathy, and professionalism</li><li>Document interactions, issues, and resolutions in the system accurately</li><li>Collaborate with internal teams to resolve customer concerns efficiently</li><li>Ensure high levels of customer satisfaction and timely follow-ups</li><li>Meet response time and service quality targets consistently</li></ul>Requirements<ul><li>Minimum 1 year of experience in customer support for U.S.-based clients (email &amp; phone) &mdash; required</li><li>Excellent spoken and written English skills (neutral or U.S.-friendly accent preferred)</li><li>Strong communication, problem-solving, and interpersonal abilities</li><li>Familiarity with CRM software, ticketing systems, or call center tools is a plus</li><li>Willingness to work night shifts (6:00 PM &ndash; 3:00 AM PST)</li><li>Reliable, punctual, and able to work independently as well as in a team</li></ul>What We Offer<ul><li>Competitive salary between Rs. 50,000 &ndash; Rs. 100,000, based on experience and performance</li><li>Friendly and professional work environment</li><li>Opportunities for skill growth and career advancement</li><li>Performance-based incentives for top performers</li></ul>If you&rsquo;re passionate about helping people, have solid U.S. customer support experience, and thrive in a fast-paced environment, we&rsquo;d love to hear from you.Apply now and become part of a growing team that values professionalism, communication, and excellence.Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Support Agent (Email & Phone) – Night Shift

We are looking for a part-time Dedicated Agent to join our partner company. This role focuses on managing customer applications, collecting and processing supporting documents, and providing exceptional customer support via voice, chat, and email. The ideal candidate will be detail-oriented, organized, and skilled in multitasking.Requirements<ul><li>German C1, Arabic C1, English B1 (for internal communication only), Kurdish (will be a plus).</li><li>Experience in customer support through voice, chat, and email.</li><li>Excellent organizational and communication skills.</li><li>Ability to collect, review, and process customer documentation accurately.</li><li>Strong problem-solving skills and attention to detail.</li><li>Empathy and professionalism when handling inquiries from customers, schools, and tutors.</li></ul>Responsibilities<ul><li>Provide customer support across multiple channels: voice, chat, and email.</li><li>Managing applications by collecting supporting documents from customers and schools (via email, chat, and phone).</li><li>Conduct sales outreach by calling warm leads and finalizing contracts.</li><li>Handle pre-sales and post-sales questions.</li><li>Troubleshoot and resolve common issues.</li><li>Communicate effectively with parents, schools, tutors, and internal teams.</li><li>Handle and resolve complaints with empathy and professionalism.</li><li>Send reminders and updates as needed.</li></ul>Would be a plus<ul><li>Experience in education, admissions, or tutoring services.</li><li>Background in sales or contract handling.</li><li>Knowledge of the Kurdish language</li><li>Experience handling sensitive customer data.</li></ul>Work conditions<ul><li>Remote work.</li><li>The probation period is two months.</li><li>Schedule: 20 (twenty) hours per week - 4 (four) hours per day during European business hours, Monday through Friday.</li><li>Full-time after a few months.</li></ul>Job Types: Part-time, PermanentPay: E&pound;30,000.00 - E&pound;37,000.00 per monthExpected hours: 20 per weekApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written German? Have you had experience communicating with native German speakers?</li><li>Is Arabic your native language?</li><li>How would you assess your fluency in English?</li><li>Do you speak Kurdish? If yes, at what level?</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>Expected Start Date: 20/10/2025

Customer Support Agent (Arabic/German/Kurdish/English)

Blueprint

<div>
 
 
 Who is Blueprint?
 
 
 
 We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We&rsquo;re bold, smart, agile, and fun.
 
 
 
 
 
 
 What does Blueprint do?
 
 
 
 Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.
 
 
 
 
 
 
 Why Blueprint?
 
 
 
 At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You&rsquo;ll focus on solving unique business problems while gaining hands-on experience with the world&rsquo;s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you&rsquo;ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won&rsquo;t find a better place to work and thrive than at Blueprint.
 
 
 
 
 
 
 What will I be doing?
 
 
 
 Blueprint is looking for a
 
 Customer Support Agent Bench Team (Portuguese fluency)
 
 to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigation and flawless resolution. The Customer Support Agent position is responsible for superior user support for our client&rsquo;s customers with a goal to exceed our client&rsquo;s expectations as well as the expectations of their users.
 
 
 
 
 
 
 Duties/Responsibilities:
 
 
 <ul>
 <li>
 Deliver world-class customer service by following established departmental policies, processes, and standards
 </li>
 <li>
 Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution.
 </li>
 <li>
 Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.
 </li>
 <li>
 May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution
 </li>
 <li>
 Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries
 </li>
 <li>
 Monitor client facing tools (MatterMost) and keep up with client updates and directives
 </li>
 <li>
 Respond to customer help requests escalated from Tier 2 Agents and address the customer&rsquo;s needs, complaints, and other issues.
 </li>
 <li>
 Employ critical thinking skills to make sound judgement calls and determine appropriate steps to make the best business decision for the client and user.
 </li>
 <li>
 May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space.
 </li>
 <li>
 Be a champion of Blueprint&rsquo;s core values by amplifying those behaviors in the day to day
 </li>
 <li>
 May be assigned to assist in other ticket queues as needed
 </li>
 <li>
 Additional duties and special projects as assigned
 </li>
 </ul>
 
 
 
 
 
 Education and Experience:
 
 
 <ul>
 <li>
 One year or more customer service experience or equivalent required
 </li>
 <li>
 Associates degree or equivalent or relevant experience. Bachelor&rsquo;s degree preferred
 </li>
 <li>
 Comfortable using computers and can perform initial level troubleshooting of computer and network issues.
 </li>
 <li>
 Some online game knowledge and experience preferred
 </li>
 </ul>
 
 
 
 
 
 Required Skills/Abilities:
 
 
 <ul>
 <li>
 Ability to maintain composure in stressful situations
 </li>
 <li>
 Have a customer focus mindset - career orientation towards customer service.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Written fluency in English and Portuguese language
 </li>
 <li>
 Excellent interpersonal and customer service skills.
 </li>
 <li>
 Excellent organizational skills and attention to detail.
 </li>
 <li>
 Excellent time management skills with a proven ability to meet deadlines.
 </li>
 <li>
 Strong problem-solving skills.
 </li>
 <li>
 Ability to function well in a high-paced and at times stressful environment.
 </li>
 <li>
 Proficient with Microsoft Office Suite or related software.
 </li>
 <li>
 Ability to maintain client productivity standards
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Knowledge of Accounts tickets
 </li>
 <li>
 Ability to troubleshoot Accounts ticket issues independently and as a collective
 </li>
 </ul>
 
 
 
 
 
 Salary Range
 
 
 
 In the spirit of pay transparency, our pay ranges vary based on multiple factors, including but not limited to, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $23.00- 25.50) USD/per hour. The salary/wage and job title for this opening will be based on the selected candidate&rsquo;s qualifications and experience and may be outside this range. We believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth
 
 
 
 
 
 
 Availability:
 
 
 <ul>
 <li>
 Must work a hybrid schedule, two in-office days per week in alignment with the organization&rsquo;s work-from-home policy.
 </li>
 <li>
 Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved.
 </li>
 </ul>
 
 
 
 
 
 Physical Requirements:
 
 
 <ul>
 <li>
 Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements.
 </li>
 <li>
 Ability to sit at a workstation for extended periods, engaging with content on a monitor.
 </li>
 <li>
 Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm.
 </li>
 </ul>
 
 
 
 
 
 Communication and Collaboration:
 
 
 <ul>
 <li>
 Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients.
 </li>
 <li>
 Role may require the ability to communicate in written form other languages as specified based on engagement requirements.
 </li>
 <li>
 Openness to receiving constructive feedback and maintaining courtesy in interactions.
 </li>
 </ul>
 
 
 
 
 
 Independent Judgment and Time Management:
 
 
 <ul>
 <li>
 Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations.
 </li>
 </ul>
 
 
 
 
 
 Accessibility Accommodations:
 
 
 <ul>
 <li>
 Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
 </li>
 </ul>
 
 
 
 
 FLSA - Job Classification:
 
 Non-Exempt - Hourly, Full Time Position
 
 
 
 
 
 
 Location
 
 : Hybrid (Work from home and in-office located in Bellevue, WA)
 
</div>

Customer Support Specialist

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