technical support agent

Smart Solutions

<p>We are looking for a talented and trust-worthy individual to work as a Remote Chat Support Agent for our company. We would prefer a female employee, but if you are responsible and trusted, any gender can be accepted.</p><p><b>About Us:</b></p><p>We are a USA-based company, working in the online gaming market. With multiple entertaining games, we are one of the most trusted gaming platforms.</p><p><b>Job Description: </b></p><p>As a Chat Support Agent, you will be working on Meta Business Suite to communicate with clients, respond accordingly, and create gaming accounts through backends. You will also confirm payments and load the games for the players. Each support agent will be provided Google spreadsheet link to record the players referral codes.</p><p>Training will be provided.</p><p><b>Job Timings:</b> will be discussed</p><p>This job requires a strict policy that demands no job responsibilities or details be discussed or shared with an unauthorised person, as payments are being processed and personal information of clients is involved.</p><p><b>Requirements:</b></p><ul><li>Minimum Intermediate</li><li>Good Spoken and written English</li><li>Responsible</li><li>Tech Savvy</li><li>Fast Learner</li><li>Own Equipment (Laptop- minimum Windows 10)</li></ul><p><b>Note: </b>No days off/holidays will be given, it's a 7-day job, and in case of emergency, you should discuss with your team members, as they will cover your shift.</p><p>The salary will be increased based on performance.</p><p>Job Type: Full-time</p><p>Pay: From Rs15,000.00 per month</p><p>Work Location: Remote</p>

Remote Chat Support

itcare

<p><b>IT Care</b> is Kuwait&rsquo;s trusted technology provider with over 20+ years of experience offering a wide range of products including printers, computers, gadgets, office supplies, and repair services through our online platform and multiple showrooms across Kuwait. We pride ourselves on exceptional customer service, professional expertise, and responsive support for both retail and enterprise clients.</p><p><b>Job Overview</b></p><p>We are seeking a <b>motivated and customer-focused Bilingual Call Support Agent</b> with excellent <b>Arabic</b> and <b>English</b> communication skills to join our support team. The ideal candidate will handle inbound customer inquiries, assist with product information, order support, problem resolution, and deliver a top-notch customer experience via phone, email, and chat.</p><p><b>Key Responsibilities Customer Communication</b></p><ul><li>Answer incoming customer calls in <b>Arabic and English</b> in a professional and courteous manner.</li><li>Provide accurate information about products, pricing, delivery, returns, and services.</li></ul><p><b>Issue Resolution</b></p><ul><li>Troubleshoot customer issues, resolve complaints, and escalate complex cases to the relevant departments when needed.</li><li>Track and follow up on customer inquiries to ensure satisfactory resolution and response times.</li></ul><p><b>Order &amp; Service Support</b></p><ul><li>Assist customers with order placement, delivery tracking, exchanges, and refunds.</li><li>Support customers with technical queries related to products and repair services.</li></ul><p><b>Documentation</b></p><ul><li>Record customer interactions, complaints, and resolutions in the CRM or support system.</li><li>Maintain detailed and organized notes on recurring issues and customer feedback.</li></ul><p><b>Team Collaboration</b></p><ul><li>Work closely with sales, logistics, and technical teams to ensure seamless customer service.</li><li>Share insights and suggestions to help improve support processes.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li><b>Fluent in Arabic and English</b> (speaking, reading, writing).</li><li>Excellent verbal communication and active listening skills.</li><li>Customer-oriented attitude with patience and empathy.</li><li>Comfortable using computers, POS, CRM, and communication tools.</li><li>Ability to manage multiple tasks in a fast-paced environment.</li><li>Previous customer service or call center experience is a plus.</li><li>Basic understanding of tech products (IT equipment, printers, laptops, accessories) is preferred.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary and performance incentives.</li><li>Training and growth opportunities within the company.</li><li>Supportive work environment focused on teamwork and development.</li><li>Opportunity to work with a leading tech retail brand in Kuwait.</li></ul><p>Job Type: Full-time</p><p>Pay: KD250.000 - KD350.000 per month</p>

Call Support Agent (Arabic & English)

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: PRODUCTION AGENT L1
</div></div></div></div><div><div><div><div>City: Noida
</div></div></div></div><div><div><div><div>State/Province: Uttar Pradesh
</div></div></div></div><div><div><div><div>Posting Start Date: 2/23/26
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role Purpose
</b></p><p>The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
</p></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Do
</b></p><ul><li><b>Support process by managing transactions as per required quality standards
</b><ul><li>Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
</li><li>Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
</li><li>Update own availability in the RAVE system to ensure productivity of the process
</li><li>Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
</li><li>Follow standard processes and procedures to resolve all client queries
</li><li>Resolve client queries as per the SLA&Atilde;&cent;&Acirc;&Acirc;s defined in the contract
</li><li>Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
</li><li>Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
</li><li>Document and analyze call logs to spot most occurring trends to prevent future problems
</li><li>Maintain and update self-help documents for customers to speed up resolution time
</li><li>Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
</li><li>Ensure all product information and disclosures are given to clients before and after the call/email requests
</li><li>Avoids legal challenges by complying with service agreements
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><ul><li><b>Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
</b><ul><li>Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
</li><li>Assist clients with navigating around product menus and facilitate better understanding of product features
</li><li>Troubleshoot all client queries in a user-friendly, courteous and professional manner
</li><li>Maintain logs and records of all customer queries as per the standard procedures and guidelines
</li><li>Accurately process and record all incoming call and email using the designated tracking software
</li><li>Offer alternative solutions to clients (where appropriate) with the objective of retaining customers&Atilde;&cent;&Acirc;&Acirc; and clients&Atilde;&cent;&Acirc;&Acirc; business
</li><li>Organize ideas and effectively communicate oral messages appropriate to listeners and situations
</li><li>Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><ul><li><b>Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
</b><ul><li>Undertake product trainings to stay current with product features, changes and updates
</li><li>Enroll in product specific and any other trainings per client requirements/recommendations
</li><li>Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
</li><li>Update job knowledge by participating in self learning opportunities and maintaining personal networks
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Deliver
</b></p><div><div><div><div><b>No </b></div><div><b>Performance Parameter </b></div><div><b>Measure
</b></div></div><br>
<div><div>1 </div><div>Process </div><div>No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
</div></div><br>
<div><div>2 </div><div>Self- Management </div><div>Productivity, efficiency, absenteeism, Training Hours, No of technical training completed<br>
</div></div><br>
</div></div></div></div></div></div></div></div></div><p></p><div><div><div><div>Mandatory Skills: HWS (Empl Helpdesk)) .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

PRODUCTION AGENT L1

OZ Developers

<p>Company: OZ Group</p><p>Location: Bahria Orchard, Lahore (Onsite)</p><p>Job Type: Internship (Full-Time)</p><p>Duration: 3 Months (Can be extended based on performance)</p><p>Job Description:</p><p>OZ Group is looking for a confident and energetic Customer Support Representative (Calling Agent &ndash; Intern) to join our team. This is a great opportunity for fresh graduates or students who want to gain hands-on experience in customer dealing and communication.</p><p>Responsibilities:</p><ul><li>Make outbound calls to customers</li></ul><ul><li>Handle customer inquiries professionally</li></ul><ul><li>Provide information about company services</li></ul><ul><li>Maintain call records and follow-ups</li></ul><ul><li>Resolve basic customer complaints</li></ul><ul><li>Coordinate with internal departments when required</li></ul><p>Requirements:</p><ul><li>Good communication skills (Urdu &amp; basic English)</li></ul><ul><li>Confident speaking skills</li></ul><ul><li>Basic computer knowledge</li></ul><ul><li>Positive attitude and willingness to learn</li></ul><ul><li>Fresh candidates are encouraged to apply</li></ul><p>What We Offer:</p><ul><li>Practical work experience</li></ul><ul><li>Professional working environment</li></ul><ul><li>Internship certificate</li></ul><ul><li>Opportunity for permanent position based on performance</li></ul><p>Location: 4th Floor, Bahria Sky Mall, Bahria Orchard, Lahore</p><p>Working Days: Monday to Saturday</p><p>Job Type: Internship<br/>Contract length: 3 months</p><p>Pay: Rs15,000.00 - Rs25,000.00 per month</p><p>Work Location: In person</p>

Customer Support Representative (Calling Agent) – Internship

<div>Overview:<div></div><div><b><br>
About TP</b></div><div></div><div><br>
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world&rsquo;s best brands streamline their business in meaningful and sustainable ways.</div><div>
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.</div><div><br>
</div><div><b>Benefits of working with TP include:</b></div><ul><li>
Paid Training</li><li>
Competitive Wages</li><li>
Full Benefits (Medical, Dental, Vision, 401k and more)</li><li>
Paid Time Off</li><li>
Employee wellness and engagement programs</li></ul><div></div><div><b><br>
TP and You</b></div><div></div><div><br>
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.</div><div><br>
</div><div>As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.</div><div><br>
</div><div>Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!</div><div></div><div><br>
At this time, TP can only offer employment to individuals located in the following states: AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.</div>
Responsibilities:
<div><b>
Your Responsibilities</b></div><div></div><div><br>
As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.</div><ul><li>
Provide front line, first level, technical assistance for consumers</li><li>
Supporting Client specific high speed internet services delivering an exceptional customer experience</li><li>
Resolve technical problems, within a fast paced, customer facing environment</li><li>
Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.</li><li>
Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.</li><li>
Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
</li><li>Demonstrate advanced product knowledge and he ability to solve customer issues.</li><li>
Resolve customer issues on the first call as frequently as possible.</li><li>
Open and manage trouble ticket system for user issues, Data Network, OS issues.</li><li>
Be patient, courteous and friendly with customers at all times.</li><li>
Demonstrate a positive attitude.</li><li>
Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.</li><li>
Adhere to all work schedule assignments.</li><li>
Abide by and support management directives and adhere to all TP policies.</li></ul>
Qualifications:
<div><b>
We&rsquo;re looking for fearless people &ndash; people who are inspired to deliver only the best in all that we do.</b></div><p></p><p><b><br>
What We&rsquo;re Looking for</b></p><ul><li>
Over 18 years of age</li></ul><p></p><p><b><br>
What We Prefer</b></p><ul><li><ul><li>
HS Diploma or equivalent</li><li>
Comfort with desktop computer system</li><li>
Proven oral &amp; written communication skills</li><li>
Familiarity with personal computers, operating systems, software, and computer terminology</li><li>
Demonstrated problem solving skills</li><li>
Ability to work independently and multi-task</li></ul></li></ul><div></div><div><b><br>
Key Competencies:</b></div><div></div><ul><li><b><br>
Process Excellence:</b> Demonstrate commitment to following established procedures and be customer service driven.</li><li><b>
Collaboration:</b> Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.</li><li><b>
Communication:</b> Outstanding communication, listening, and analytical skills.</li><li><b>
Organizational Skills:</b> Strong organizational and problem-solving skills.</li><li><b>
Emotional Intelligence:</b> Ability to prioritize tasks and work well under pressure while remaining focused.</li><li><b>
Open-Mindedness:</b> Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.</li><li><b>
Critical Thinking:</b> Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.</li><li><b>
Solution-Oriented:</b> Proactive approach to problem-solving with a focus on creating a positive customer experience.</li></ul><div><b>
Work from Home Requirements:</b></div><ul><li>
Internet Requirements:<ul><li>
Minimum subscribed download rate equal or exceeds 12.0 Mbps</li><li>
Minimum subscribed upload rate equal or exceeds 3.0 Mbps</li><li>
ISP must have no packet loss and ping under 30ms</li><li>
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN</li><li>
Proof of internet details required</li></ul></li><li>
Clean and quiet workspace</li></ul><div></div><div><b><br>
Be Part of Our TP Family</b></div><div>
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.</div><div></div><div><b><br>
EOE/Disability/Vets</b></div></div>

Remote -Tech Support Representative

Planlab Solutions

<p><b>Location:</b> Model Town Link Road, Lahore<br/><b>Employment Type:</b> Full-time | On-site</p><p><b>Shift Timings (9 Hours):</b></p><ul><li><b>Afternoon Shift:</b> 12:00 PM / 1:00 PM onwards</li><li><b>Night Shift:</b> 7:00 PM / 8:00 PM onwards (e.g., 8:00 PM &ndash; 5:00 AM)</li></ul><p><b>About PlanLab Solutions:</b><br/>PlanLab Solutions is a growing professional services company providing structured and reliable customer support solutions to international clients. We are currently hiring Customer Support Agents for Afternoon and Night Shifts at our on-site office in Lahore.</p><p>This is a support-only position, no sales, no cold calling, and no commission-based targets.</p><p><b>Job Overview</b></p><p>As a Customer Support Agent, you will be responsible for managing customer inquiries through CRM and ticketing systems while delivering a professional, empathetic, and solution-driven support experience. This role is ideal for candidates with strong English communication skills and experience handling international customer support operations.</p><p><b>Key Responsibilities</b></p><ul><li>Respond to customer inquiries via CRM and ticketing platforms in a timely and professional manner.</li><li>Handle customer communication through written and verbal channels with clarity and confidence.</li><li>Identify customer issues, determine root causes, and provide effective resolutions.</li><li>Follow internal workflows and guidelines to ensure timely case resolution.</li><li>Escalate complex or unresolved cases to relevant internal teams when required.</li><li>Monitor pending tickets, perform follow-ups, and ensure proper closure of cases.</li><li>Maintain accurate documentation while managing multiple support tasks efficiently.</li></ul><p><b>Required Qualifications</b></p><ul><li>Fluent English communication skills (spoken, written, and listening) &mdash; mandatory.</li><li>Proven experience in email, live chat, or CRM-based customer support (international campaigns preferred).</li><li>Hands-on experience with CRM and helpdesk tools such as Zendesk, Gorgias, Freshdesk, Tidio, or similar systems.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to work professionally under pressure in a fast-paced environment.</li><li>Proficiency in MS Office (Word, Excel) and standard business applications.</li><li>Strong customer service orientation with empathy and attention to detail.</li><li>Ability to work independently and collaboratively within a team.</li><li>Willingness to work Afternoon or Night Shifts, including weekends or holidays if scheduled.</li><li>Minimum High School Diploma or equivalent (Bachelor&rsquo;s degree preferred).</li></ul><p><b>Why Join PlanLab Solutions?</b></p><ul><li>Stable full-time customer support job in Lahore</li><li>Exposure to international clients and global support operations</li><li>No sales pressure &mdash; 100% customer support role</li><li>Structured, professional, and process-driven environment</li><li>Opportunity to work with modern CRM and helpdesk tools</li><li>Competitive compensation with shift allowances</li><li>Growth and skill development opportunities</li></ul><p><b>How to Apply</b></p><p>Interested candidates are encouraged to submit their updated resume for consideration.<br/>Only shortlisted candidates will be contacted.</p><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 - Rs55,000.00 per month</p><p>Application Question(s):</p><ul><li>What is your current Salary?</li><li>What is your expected salary?</li><li>Your area of residence?</li><li>It's on-site, lahore based position? Are you comfortable with it?</li></ul><p>Work Location: In person</p>

Customer Support Agent– Afternoon & Night Shifts

AffinityVibez (Pvt) Ltd

<p><b>DHA Phase 2, Islamabad</b><br/><b>Monday to Friday | 6:00 PM &ndash; 2:00 AM</b><br/><b>Salary: PKR 70,000 &ndash; 90,000 + Fuel Allowance</b><br/><b>Daily Dinner Provided</b><br/><b>Job Type</b><br/><b>Full-time | Onsite</b></p><p><b>About the Role</b></p><p>We are looking for a motivated and skilled <b>Technical Support Engineer</b> to join our growing team in Islamabad. The ideal candidate will be responsible for providing high-quality technical assistance to international clients via calls, email, and chat. Strong English communication skills and problem-solving abilities are essential for success in this role.</p><p><b>Key Responsibilities</b></p><ul><li>Provide technical support to clients through calls, emails, and live chat (English communication required)</li><li>Diagnose, troubleshoot, and resolve software and system-related issues</li><li>Clearly explain technical solutions to non-technical clients in a professional manner</li><li>Escalate complex technical issues to the relevant internal teams when necessary</li><li>Maintain accurate documentation of issues, resolutions, and follow-ups</li><li>Monitor system performance and proactively identify potential problems</li><li>Ensure timely resolution of support tickets within defined service-level standards</li><li>Build and maintain strong client relationships through effective communication</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field</li><li>Minimum 1 year of experience in technical support or a similar role</li><li>Strong troubleshooting and analytical problem-solving skills</li><li>Excellent spoken and written English communication skills</li><li>Ability to explain technical concepts clearly to non-technical users</li><li>Strong customer service mindset and attention to detail</li><li>Ability to work independently as well as collaboratively in a team environment</li></ul><p><b>Compensation &amp; Benefits</b></p><ul><li>Competitive salary package (PKR 70,000 &ndash; 90,000)</li><li>Fuel allowance</li><li>Daily dinner provided by the company</li><li>Professional and supportive work environment</li><li>Growth and learning opportunities</li></ul><p><b>Note:</b> This position is open to female candidates only.</p><p>If you meet the above criteria and are ready to grow your career in technical support, we encourage you to apply today.</p><p>Job Type: Full-time</p><p>Pay: Rs70,000.00 - Rs90,000.00 per month</p><p>Work Location: In person</p>

Technical Support Engineer

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