technical support agent

Brivo

Overview Join our dynamic team as a Technical Support Agent and become the vital link between cutting-edge technology and user satisfaction! In this role, you will provide expert assistance to users experiencing technical issues, ensuring swift resolution and optimal system performance. Your proactive approach will help maintain seamless IT operations across diverse environments, empowering users to work efficiently and confidently. This paid position offers an exciting opportunity to develop your skills in a fast-paced, supportive setting while making a tangible impact on daily business functions.ResponsibilitiesThis is a high-volume, call-center-based role that demands a foundational understanding of electronics, networking, and a passion for solving problems hands-on, even when remote. This position is based at our Austin, Tx headquarters. The available shifts are Monday through Friday from 8:00 am - 5:00 pm CST with the opportunity for occasional overtime on Saturdays and Holidays.<ul><li>Accepting support requests from several channels (chat, phone, email)</li><li>Effective management of multiple cases using the Zoho Desk ticketing system</li><li>Providing support to the Inside Sales and Sales Engineering Teams</li><li>Testing and evaluating new technologies</li><li>Developing camera support files</li><li>Performing other related duties as assigned</li><li>Excellent verbal and written communication skills</li><li>Excellent interpersonal and customer service skills</li><li>Professional and pleasant telephone manner</li><li>Ability to explain technical issues to technical and nontechnical employees and customers</li><li>Strong analytical and problem-solving skills</li><li>Proficient with or the ability to quickly learn an array of hardware and software</li><li>Intermediate knowledge of networking</li><li>Intermediate knowledge of Linux</li><li>Minimum of two years of relevant experience</li></ul>Brivo is an innovative, global start-up building the only platform powerful enough to support the future of video surveillance and security. Here your voice will be heard, and talent respected. We have proven leadership and financial backing of one of the world&rsquo;s premier venture capital firms. The work we do is essential in today&rsquo;s world, as our systems are used to protect the health, safety, and welfare of people and property around the world. Eagle Eye is a place where you can make a difference. Bring your passion, your drive, a roll-up- your- sleeves- and- get- it- done work ethic, and a collaborative mindset. Be ready to work hard and have fun. We also have great benefits and perks.Pay: From $18.00 per hourWork Location: In person

Technical Support Agent

Seeniun Properties LLC

Company: Seeniun Properties LLCDubai, UAEFull-Time | On-siteSalary: AED 20,000+ per month (based on experience)About UsSeeniun Properties is a Dubai-based real estate company building practical AI-powered systems to improve business operations, client communication, and workflow efficiency. We are expanding our AI solutions capability and are looking for a strong technical professional to support deployment, troubleshooting, and long-term system performance.Role OverviewWe are hiring an AI Solutions Engineer / AI Agent Support Lead to take ownership of post-sale technical delivery, troubleshooting, after-sales support, and system optimization.This is not a sales role. Our business team will handle client acquisition and closing. Your responsibility begins after the deal is signed: making sure the AI solution is deployed properly, works reliably, and client issues are handled quickly and accurately.Key Responsibilities:<ul><li>Deploy and configure AI agent systems for internal and client projects</li><li>Provide fast and effective after-sales technical support</li><li>Troubleshoot workflow failures, bugs, integration issues, and agent performance problems</li><li>Improve system stability, speed, reliability, and usability</li><li>Support client onboarding, setup, and technical handover</li><li>Translate sold solutions into practical, working systems</li><li>Maintain deployment guides, SOPs, troubleshooting documents, and support notes</li><li>Identify repeated issues and improve the product to reduce support load over time</li><li>Help scale internal AI systems into repeatable client-ready solutions</li></ul>Requirements:<ul><li>Proven experience with AI agents, automation systems, or AI-powered business workflows</li><li>Strong hands-on skills in Python, APIs, integrations, and debugging</li><li>Ability to solve problems quickly and accurately in live business environments</li><li>Experience supporting deployed systems, not just building prototypes</li><li>Strong communication skills in English</li><li>Good documentation and organizational skills</li><li>High sense of ownership, urgency, and accountability</li><li>Ability to work on-site in Dubai Preferred</li><li>Experience in real estate, proptech, CRM automation, or operations automation</li><li>Familiarity with LLM workflows, LangChain, AutoGen, multi-agent systems, or similar tools</li><li>Experience with cloud deployment, Docker, and workflow automation platforms</li><li>Familiarity with WhatsApp/chat-based automation or client-facing AI workflows</li><li>Understanding of UAE / Dubai operational business needs</li></ul>What Success Looks Like?<ul><li>Client projects are deployed smoothly after sale</li><li>Technical issues are resolved fast and correctly</li><li>Clients feel supported and confident using the system</li><li>AI workflows become more stable, scalable, and easier to maintain</li><li>The business can confidently sell more AI solutions because delivery quality is strong Ideal Candidate</li></ul>How to Apply? <ul><li>If you have experience building and supporting AI systems in real business environments, apply here or email us as hr@seeniunproperties.com</li></ul>Pay: AED20,000.00 per monthWork Location: In person

AI Solutions Engineer / AI Agent Support Lead

Nordic Consulting

<div>Make a difference. Be happy. Grow your career.<h1 class="jobSectionHeader">
Job Summary</h1>
The Clinical Service Desk Agent is responsible for providing day-to-day technical support to employees for a range of hardware and software-related systems. The agent responds to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification, and problem escalation. The agent provides effective and timely resolution of users&rsquo; problems, queries, or complaints. The agent assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.<h1 class="jobSectionHeader">
CLINICAL SERVICE DESK AGENT I</h1>
The Clinical Service Desk Agent answers calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team. Utilize excellent customer service skills and exceed customers&rsquo; expectations.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
The Clinical Service Desk Agent will be responsible for, but not be limited to:<ul><li>
Providing a high level of professionalism and customer service</li><li>
Responding to end users with an analysis of their needs through qualifying questions over the phone and may use remote applications to diagnose the needs</li><li>
Taking end user calls regarding questions or issues, resolving the issue during the call, or adequately documenting and transitioning the issue, following escalation protocols, as needed</li><li>
Walking end user through problem solving or workflow process</li><li>
Accurately documenting pertinent information for requests and incidents in relevant ticketing system(s)</li><li>
Quickly identify and escalate high-priority issues to appropriate team</li><li>
Documenting investigations and resolutions in a timely manner, using research to quickly understand and diagnose issues</li><li>
Maintaining and expanding knowledge of help desk procedures and services</li><li>
Making good faith effort at resolving more complex ends user issues</li><li>
Collaborating and interfacing with all members of the Service Desk.</li><li>
Working efficiently and reliably in unsupervised and varying environments</li><li>
Adhering to policies and procedures such as HIPAA and client notification expectations</li><li>
Attending and participating in team meetings</li><li>
Working on assigned projects on an ad hoc basis and assisting with other corporate initiatives as necessary, directed, assigned, or requested</li></ul><h2 class="jobSectionHeader">
Skills And Experience</h2><ul><li>
2+ years customer service experience required</li><li>
1 + years&rsquo; experience working in a call center required</li><li>
Basic understanding of Healthcare Terminology and Basic IT competencies required</li><li>
EHR knowledge and/or experience, preferred</li><li>
Excellent customer service and communication skills, written and verbal</li><li>
Ability to maintain calm and professional composure in stressful environments</li><li>
Proficient in English to support our clients&rsquo; needs. Spanish is a plus</li><li>
Must enjoy working with technology, be able to learn new software quickly, and have strong typing skills</li><li>
Ability to apply problem solving skills across repetitive tasks</li><li>
Ability to work nights and weekends, depending on assigned shift</li><li>
Strong attention to detail and ability to organize</li><li>
Must be able to work independently, as well as within a team environment</li><li>
Must demonstrate and embody Nordic&rsquo;s maxims</li></ul><h2 class="jobSectionHeader">
Additional Details</h2><ul><li>
Ability to travel up to 5% of the time</li></ul>
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.</div>

Clinical Service Desk Agent I

PROZ TECHNOLOGIES

Hello, Greetings from Proztec Qatar! I hope everything is going well with you.JOB DESCRIPTIONThe Service Desk Agent is responsible for providing first-level IT support to end users, ensuring timely resolution of incidents and service requests while maintaining high levels of customer satisfaction. The role focuses on effective communication, quick response times, and accurate ticket handling to meet SLA requirements. The agent will act as the first point of contact for IT-related issues and coordinate with technical teams for resolution.DUTIES &amp; RESPONSIBILITIES<ul><li>Serve as the first point of contact for user support via phone, email, or ticketing system</li><li>Log, track, and manage incidents and service requests using ticketing tools</li><li>Ensure timely response and resolution in line with SLAs</li><li>Perform initial troubleshooting and issue diagnosis</li><li>Escalate complex issues to L2/L3 support teams when required</li><li>Provide regular updates to users on ticket status</li><li>Maintain accurate documentation of issues and resolutions</li><li>Follow ITSM processes including Incident and Request Management</li><li>Ensure high levels of customer satisfaction through effective communication</li><li>Support routine system checks and user assistance</li></ul>SKILLS &amp; ABILITIES<ul><li>Strong communication and customer service skills</li><li>Experience with ticketing tools (ServiceNow, BMC, SummitAI, etc.)</li><li>Basic technical troubleshooting knowledge</li><li>Understanding of ITIL-based support processes</li><li>Ability to handle multiple tickets and prioritize effectively</li><li>Strong problem-solving and user-handling skills</li></ul>POTENTIAL BACKGROUND<ul><li>Minimum 4+ years of experience in Service Desk / IT Support</li><li>Experience in handling end-user support in enterprise environments</li><li>Exposure to high-volume ticketing environments</li><li>Experience working in SLA-driven support roles</li></ul>CERTIFICATIONS (MANDATORY/PREFERRED)<ul><li>ITIL v4 Foundation &ndash; Preferred</li></ul>LANGUAGE REQUIREMENT<ul><li>Arabic or Non-Arabic Speaker</li></ul>WORK LOCATION<ul><li>Onshore &amp; Offshore</li></ul>SOFT SKILLS<ul><li>Strong interpersonal and communication skills</li><li>Customer-focused mindset with patience and professionalism</li><li>Ability to work under pressure and meet SLAs</li><li>Proactive and solution-oriented attitude</li><li>High ownership and accountability</li></ul>If you&rsquo;re interested or have relevant experience, feel free to share your updated CV.Job Type: Full-timePay: QAR6,000.00 - QAR8,000.00 per monthWork Location: In person

SERVICE DESK AGENTS

Sybrid Pvt Ltd - A Lakson Group Company

About the Role:The Team Lead will be responsible for managing a team of agents, ensuring smooth call center operations, maintaining service quality, and driving team performance in a fast-paced technical support environment.Key Responsibilities:<ul><li>Lead and manage a team of technical support agents</li><li>Monitor team performance, KPIs, and service quality</li><li>Handle escalations and ensure timely issue resolution</li><li>Provide coaching, mentoring, and ongoing support to team members</li><li>Coordinate with internal teams to ensure smooth operations</li><li>Maintain reports and ensure SLA compliance</li></ul>Eligibility:<ul><li>Minimum 2 years of experience in Call Center / Technical Support (BPO preferred)</li><li>Proven experience in a Team Lead or Senior Agent role</li><li>Bachelor&rsquo;s degree in IT, Computer Science, Software Engineering, Telecommunications, or related field</li><li>Strong communication and leadership skills</li><li>Ability to handle pressure and manage team performance</li></ul>Take the next step in your career and lead a dynamic technical support team!Pay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Team Lead (Technical Support)

Vyve Broadband

<div>Get paid to talk, listen, and resolve issues!!
Remote opportunities available.
Remote Call Center Agent (salary range: $29,000.00-$35,000.00 annually, and sales commissions, PLUS annual bonus of 5% of base pay)
Amazing Benefits: Courtesy cable, internet, and voice services (if in service area), 401k with match, health benefits (Medical, Dental, Vision), Paid Training, PTO, and career progression with cash incentives and wage increases
Eagle, Vyve and Northland are leading broadband Internet providers serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming.
This is a fully remote/work from home position.
Call Center Agent
This is an exciting remote opportunity! The primary function of the Call Center Agent is to utilize sales, customer service and technical skills to assist Vyve Broadband&rsquo;s customers in locations located throughout the country. Our call center operates 24 hours a day, 7 days a week, due to this the shift schedules will vary. This position is responsible for assisting customers with:<ul><li>
Finding and purchasing Vyve products and services,</li><li>
Billing inquiries and processing payments, and</li><li>
Troubleshooting basic technical issues they have with their phone, internet or cable services.</li></ul>
A focus on sales, billing or customer support will depend on departmental needs. We are looking for individuals who can provide high quality sales and customer service experiences catered to each customer, while recommending solutions based on customer needs.
What Vyve wants&hellip;<ul><li>
Attitude. Display a great positive outlook with an enthusiasm for sales and customer service.</li><li>
Drive. Enjoy working in a rewarding, fast-paced sales environment</li><li>
Perseverance. Perform well under pressure</li><li>
Flexibility. Adapt to evolving business needs</li><li>
Aptitude. Support operations by assisting customers with basic technical questions.</li></ul>
Who you are...<ul><li>
Great Communicator with Technical Aptitude. You have the uncanny ability to match our products to the customer&rsquo;s needs while working with various computer systems with a passion for bridging the gap between people and technology</li><li>
Amazing Salesperson. You have a desire, even an obsession, to bring customers into Vyve. A minimum of two years customer service and sales experience preferred. High School diploma or equivalent, college degree preferred.</li><li>
Charismatic. You are a problem-solver, an exceptional listener, and an effective communicator. You seek out challenges and love to get creative to solve them.</li><li>
Go-Getter. Self-directed and resourceful. You enjoy being in a friendly competitive environment and willing to go the extra mile.</li></ul>
What&rsquo;s in it for you&hellip;<ul><li>
Culture. A fun and supportive team to be a part of</li><li>
Support. Supervisors and managers that care about your personal success and growth</li><li>
Advancement. Significant training and assistance to be successful</li><li>
Benefits. Subsidized medical, dental, vision plan. Voluntary life insurance and disability coverage are available. Company paid life insurance, vacation, holiday and sick pay.</li><li>
Future. 401k to help set you up in life and time-off with pay to enjoy your life (after meeting employment eligibility)</li><li>
Compensation. Base pay plus commission that puts you in the driver&rsquo;s seat of how much you earn</li><li>
Courtesy Services. Employees living within our serviceable areas are eligible for free or reduced priced Internet, video and voice services.</li></ul>
Equal Opportunity Employer. Pre-employment drug test, motor vehicle record and background check required.
Vyve Broadband, Northland Communications, and Eagle Broadband are equal opportunity employers 
and do not unlawfully discriminate against employees or applicants for employment on the basis of an 
individual&rsquo;s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, 
veteran status, reserve or National Guard status, or any other status protected by applicable law.
GqkCTVRkG2</div>

Call Center Agent

Frontline Group

<div>
 Frontline Call Center is growing&mdash;and we&rsquo;d love for you to grow with us! We&rsquo;re hiring work‑from‑home Customer Support Agents to join our Blended Support Team. If you enjoy helping people, like working with technology, and want a flexible remote job that actually offers benefits, this could be a great fit for you.
 
 
 Please review the Job Description, Qualifications, and Technical Requirements carefully before applying.
 
 
 Applicants must meet all listed requirements to be considered for an interview.
 
 
 
 Please Note
 
 
 
 Submitting multiple applications will not increase your chances of being selected and may delay our ability to review your application.
 
 
 Location Requirements
 
 
 Frontline Call Center is currently ONLY hiring candidates who reside in the following U.S. states:
 
 
 AR, FL, GA, MI, NC, SC, OH, TX, UT, and VA
 
 
 Applicants must reside in the United States.
 
 
 
 About The Role &ndash; Blended Support Agent
 
 
 
 Are you interested in joining a progressive customer service team that leverages technology to solve problems every day? At Frontline Call Center, we combine innovative tools with human connection to deliver first‑class customer service&mdash;all from the comfort of your home.
 
 
 As a Blended Support Agent, You Will Be Cross‑trained To Support Multiple Clients And Communication Channels. Your Day May Include Handling
 
 
 <ul>
 <li>
 Inbound phone calls
 </li>
 <li>
 Emails
 </li>
 <li>
 Live chats
 
 
 </li>
 </ul>
 You&rsquo;ll follow guided workflows, gather and verify customer information, and document each interaction within Frontline Connection CRM.
 
 
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Customer service experience
 
 
 </li>
 </ul>
 Strong verbal and written communication skills
 
 
 <ul>
 <li>
 Ability to remain calm, professional and empathetic
 </li>
 <li>
 Excellent attention to detail and multitasking skills
 </li>
 <li>
 Comfort navigating multiple computer systems simultaneously
 </li>
 <li>
 Technical ability to install/uninstall programs and troubleshoot personal equipment
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Prior call center experience
 </li>
 <li>
 Previous remote/work‑from‑home experience
 </li>
 <li>
 Basic technical support experience
 
 
 </li>
 </ul>
 Schedule &amp; Availability Requirements
 
 
 <ul>
 <li>
 Must be available to train on weekdays
 </li>
 <li>
 Training hours occur during daytime hours, approximately 6:00 AM &ndash; 4:30 PM (PST)
 </li>
 <li>
 Open availability 24/7 is required to work shifts within FCC&rsquo;s operating hours
 </li>
 <li>
 Attendance is critical to success in this role
 </li>
 <li>
 Must have a quiet, distraction‑free workspace with a locked door
 </li>
 <ul>
 <li>
 No background noise (children, pets, TV, traffic, etc.)
 
 </li>
 </ul>
 </ul>
 Technical Requirements
 
 
 To ensure success in a remote environment, all candidates must have:
 
 
 <ul>
 <li>
 Desktop Windows PC (No Macs or Chromebooks)
 </li>
 <li>
 Processor:
 </li>
 <ul>
 <li>
 Intel i3 / i5 / i7 / i9 (recent generation) OR
 </li>
 <li>
 AMD Ryzen 3 / 5 / 7 / 9 (recent generation)
 </li>
 </ul>
 <li>
 8GB RAM minimum (16GB preferred)
 </li>
 <li>
 Dual monitors
 </li>
 <li>
 High‑quality USB headset
 </li>
 <li>
 Hardwired internet connection at all times
 </li>
 <li>
 Minimum internet speeds:
 </li>
 <ul>
 <li>
 20 Mbps download
 </li>
 <li>
 10 Mbps upload
 </li>
 <li>
 Less than 20ms ping stability
 
 </li>
 </ul>
 </ul>
 No Spectrum internet service
 
 
 Pay &amp; Benefits
 
 
 <ul>
 <li>
 Hourly Pay: $13.00 &ndash; $15.00 (DOE)
 </li>
 <li>
 Medical, Dental, &amp; Vision insurance
 </li>
 <ul>
 <li>
 Eligible on the first of the month after 60 days
 </li>
 </ul>
 <li>
 Sick time eligibility after 6 months
 </li>
 <li>
 Paid Time Off &amp; 401(k) with company match after 1 year
 </li>
 <li>
 Perfect Attendance Quarterly Bonus
 
 </li>
 </ul>
 Employment Classification
 
 
 Frontline Call Center is a W‑2 employer.
 
 
 We do not hire independent contractors.
 
 
 📍 Reminder
 
 
 Frontline Call Center is currently ONLY hiring in the following states:
 
 
 AR, FL, GA, MI, NC, SC, OH, TX, UT, and VA
</div>

Customer Service Agent

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