technical support analyst

AFM GROUP

Job Title: Technical Support CoordinatorCompany: AFM Group LLC Location: Doha, QatarJob SummaryAFM Group LLC is seeking a skilled and organized Technical Support Coordinator to oversee and streamline technical support operations. The role involves coordinating support requests, assisting in troubleshooting processes, and ensuring timely resolution of technical issues for clients and internal teams. The ideal candidate will bridge communication between technical staff and users while maintaining high service standards.Key Responsibilities<ul><li>Coordinate and manage incoming technical support requests and service tickets.</li><li>Act as a liaison between clients, support engineers, and IT teams.</li><li>Track, prioritize, and follow up on technical issues to ensure timely resolution.</li><li>Maintain accurate records of support cases, solutions, and system updates.</li><li>Assist in diagnosing basic technical issues and escalating complex cases when necessary.</li><li>Prepare technical reports, documentation, and user guides.</li><li>Support system updates, maintenance schedules, and service coordination.</li><li>Ensure compliance with service level agreements (SLAs) and company standards.</li><li>Provide regular updates to clients regarding issue status and resolution timelines.</li><li>Identify recurring technical issues and recommend improvements.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>2&ndash;4 years of experience in technical support, IT coordination, or helpdesk roles.</li><li>Strong understanding of IT systems, networks, and troubleshooting processes.</li><li>Excellent communication and coordination skills.</li><li>Proficiency in Microsoft Office and helpdesk/ticketing systems.</li><li>Ability to manage multiple tasks and work under pressure.</li><li>Strong problem-solving and analytical skills.</li><li>Fluency in English (Arabic is a plus).</li></ul>Preferred Skills<ul><li>Experience with IT service management (ITSM) tools.</li><li>Knowledge of networking fundamentals and system administration.</li><li>Familiarity with cloud platforms and enterprise systems.</li><li>Customer-focused mindset with strong interpersonal skills.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Opportunity to work in a dynamic technical environment</li><li>Career development and training opportunities</li><li>Supportive and collaborative team culture</li><li>Exposure to diverse technologies and projects</li></ul>Job Type: Full-timePay: Up to QAR640,000.00 per yearWork Location: In person

Technical Support Coordinator

Economic Group

We are seeking a service-oriented and self-motivated professional to join our IT support team. In this role, You will work closely with the Information Technology department to oversee and manage projects, from conceptualization through to design and implementation, including business analysis and processes mapping, user acceptance testing, training end users.Duties and Responsibilities&middot; Install and configure software and computer systems.&middot; Troubleshoot system &amp; network problems and diagnosing and solving hardware or software faults.&middot; Talk colleagues or clients through steps to help them resolve their technical problems.&middot; Maintain procedures and reports that provide technical support to the entire organization.&middot; Analyze records and logs to spot underlying trends and potential issues.&middot; Support the implementation of new solutions or applications.&middot; Establish accounts for new users and assist with password or login problems.&middot; Test, evaluate, and make decisions about new technology for the business.&middot; Participate in business-wide meetings to provide insight into technical requirements.&middot; Replace parts as required.&middot; Set up new users accounts and profiles and deal with password issues.&middot; Respond within agreed time limits to call outs.&middot; Work continuously on a task until completion.&middot; Prioritize and manage many open cases at one time.&middot; Conduct electrical safety checks on computer equipment.Qualifications&middot; Associate&rsquo;s or bachelor&rsquo;s degree in computer science or a related field.&middot; 5+ years of experience in a technical support role.&middot; Certifications are preferred.&middot; Working knowledge and expertise with a variety of software, hardware, and applications.&middot; Willingness to solve complicated problems and see projects through to completion.&middot; Analytical skills to study problems and records and identify solutions.&middot; Team-oriented attitude to help other colleagues and departments with technical problems.&middot; Strong interpersonal communication and relationship-building skills.&middot; Ability to manage time and effectively prioritize numerous projects at one timeJob Type: Full-timeWork Location: In person

IT Support

HasnDev Support

Job Opportunity: Technical Support LeadLocation: Doha, Qatar Company: HasnDev SupportAbout UsHasnDev Support is a technology services company based in Doha, specializing in IT support, customer assistance, and digital solutions. We are dedicated to delivering reliable, efficient, and customer-focused technical support to businesses across industries. As we expand, we are seeking a proactive Technical Support Lead to oversee our support operations and ensure exceptional service delivery.Role OverviewThe Technical Support Lead will be responsible for managing the support team, resolving complex technical issues, and driving continuous improvement in customer service. This role requires strong leadership, technical expertise, and the ability to align support strategies with organizational goals.Key Responsibilities<ul><li>Lead and mentor the technical support team to deliver outstanding service.</li><li>Handle escalated technical issues and provide timely resolutions.</li><li>Develop and implement support processes, documentation, and best practices.</li><li>Collaborate with IT and product teams to address recurring issues and improve systems.</li><li>Monitor support performance metrics and prepare reports for management.</li><li>Ensure compliance with Qatari regulations and international IT standards.</li><li>Train staff on new technologies, tools, and customer service practices.</li><li>Drive initiatives to enhance customer satisfaction and retention.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>5+ years of experience in technical support, with at least 2 years in a leadership role.</li><li>Strong knowledge of IT systems, networks, and troubleshooting methodologies.</li><li>Experience with ticketing systems, CRM platforms, and support tools.</li><li>Excellent problem-solving, communication, and leadership skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Customer-focused mindset with a commitment to service excellence.</li></ul>Why Join Us?<ul><li>Lead technical support operations for one of Doha&rsquo;s growing IT service providers.</li><li>Play a key role in shaping HasnDev Support&rsquo;s customer experience.</li><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career advancement.</li><li>Supportive, innovation-driven, and service-focused work culture.</li></ul>نوع الوظيفة: دوام كاملالراتب المدفوع: QAR٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Technical Support Lead

C2HR LLP

We are looking for a Technical Support Specialist to provide efficient and effective technical assistance to users. The ideal candidate will diagnose and resolve technical issues, ensure smooth IT operations, and deliver excellent customer service.Key Responsibilities:<ul><li>Provide first-level technical support to users via phone, email, or in person</li></ul><ul><li>Troubleshoot hardware, software, and network issues</li></ul><ul><li>Install, configure, and maintain computers, printers, and applications.</li></ul><ul><li>Monitor and respond to support tickets within agreed SLAs</li></ul><ul><li>Escalate complex issues to higher-level support teams when necessary</li></ul><ul><li>Maintain accurate records of issues and resolutions</li></ul><ul><li>Assist in system upgrades, patches, and maintenance activities</li></ul><ul><li>Support users with ERP, CRM, or business applications (if applicable)</li></ul><ul><li>Ensure compliance with IT policies and security standards</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)</li><li>Proven experience in technical support or help desk roles.</li><li>Strong knowledge of:</li></ul>- windows / MacOS operating systems - Networking basics (TCP/IP, DNS, DHCP) - Microsoft Office and common business applications.<ul><li>Familiarity with ticketing systems (e.g., ServiceNow, Zendesk)</li><li>Basic understanding of hardware troubleshooting</li><li>Excellent problem-solving and communication skills.</li></ul>Preferred Qualifications:<ul><li>Certifications such as:</li></ul>- Comp TIA A+ - SQL - Microsoft Certified (e.g., Azure, MCSA)<ul><li>Experience with ERP systems (SAP, Dynamics, etc.)</li><li>Knowledge of remote support tools</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR6,000.00 per monthWork Location: In person

Technical Support Specialist

Spectrum Solution W.L L

We Are looking for a Techno Business Analysts to support one of the leadest banks in Qatar with focus on Open Banking APIs, Corporate Online Banking / Cash management system and Payments.Job Purpose Summary:Education / Experience Requirements:&middot; Bachelor&rsquo;s degree in computer science, Computer Engineering, or a related technical field.&middot; Minimum of 8 years in the Banking experience within IT Department with minimum 4 years in implementation of Corporate online / Mobile banking and Retail Internet / Mobile banking.&middot; Proven experience with minimum 3 years in analyzing and testing APIs / Open Banking API&middot; Reviewing and preparing Business Requirement Specification and prepare the test cases exploring all aspects of the scope.&middot; Strong knowledge in Payment / Swift Standards.&middot; Good Knowledge with Equation / Core Banking system.&middot; Reviewing BRS and prepare the technical analysis document and test cases exploring all aspects of the scope.&middot; Support customer incidents and investigations.&middot; Defect life cycle Management and execution status reporting&middot; Proven experience in Banking solutions in (SIT/UAT) testing&middot; Experience in test scope analysis and regression testing&middot; Ensure high standards of data protection and confidentiality.&middot; Consult and coordinate with systems analysts and programmers to design and develop business systems.&middot; Track and document changes to business specifications.&middot; Create and assist others in the writing of user documentation, instruction, procedures, and training&middot; Prepare systems business cycle specifications and manage output and controls of calculations and postings.&middot; Follow up on any system incidents and arrange / coordinate for fixes on timely manner.Required Special Skills:&middot; Excellent oral and written communication skills.&middot; Excellent time management skills and ability to work in a deadline-oriented environment.&middot; Excellent business process analysis and mapping.&middot; Teamwork and sync with reporting hierarchy&middot; Customer service oriented&middot; Strictly adhere to banks ethics and code of conduct&middot; Ability to effectively interact at all levels in the bank and outside contacts.&middot; Planning and organizing ability.&middot; Handling assigned task with commitment and responsibility&middot; Ensure high standards of data protection and confidentiality.Share your CVs at 77708191.Work Location: In person

Senior Techno Business Analyst

malomatia

<div>
 
 About Malomatia
 
 
 
 
 ABOUT US
 
 
 
 malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.
 
 
 
 Our mission
 
 
 
 Empowering Qatar&rsquo;s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.
 
 
 
 Our vision
 
 
 
 To become Qatar&rsquo;s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.
 
 
 
 Driving change that makes a real impact
 
 
 
 Since 2008, malomatia has been driving Qatar&rsquo;s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation&rsquo;s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar&rsquo;s sustainable future.
 
 
 
 About The Team
 
 
 
 Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.
 
 
 Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.
 
 
 Join us in shaping the future of technology in Qatar
</div>

Associate - Techno-Functional Support

BPO PLUS

<ul><li>Strong knowledge in Payment / Swift Standards.</li><li>Good Knowledge with Equation / Core Banking system.</li><li>Reviewing BRS and prepare the technical analysis document and test cases exploring all aspects of the scope.</li><li>Support customer incidents and investigations.</li><li>Defect life cycle Management and execution status reporting</li><li>Proven experience in Banking solutions in (SIT/UAT) testing</li><li>Experience in test scope analysis and regression testing</li><li>Ensure high standards of data protection and confidentiality.</li><li>Consult and coordinate with systems analysts and programmers to design and develop business systems.</li><li>Track and document changes to business specifications.</li><li>Create and assist others in the writing of user documentation, instruction, procedures, and training</li><li>Prepare systems business cycle specifications and manage output and controls of calculations and postings.</li><li>Follow up on any system incidents and arrange / coordinate for fixes on timely manner.</li></ul>Pay: QAR17,500.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Explore 2081+ Technical support analyst in Doha this May. Find roles across top companies and apply now to boost your career.

2081 technical support analyst jobs In Doha

Technical Support Coordinator

IT Support

Technical Support Lead

Technical Support Specialist

Senior Techno Business Analyst

Associate - Techno-Functional Support

Senior Techno Business Analyst