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Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Digital Support Analyst
</div></div><div><div>Ref #
</div><div>227620
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing date: 10-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p>The air cargo industry is in an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world&rsquo;s largest global air cargo carrier, Qatar Airways Cargo is leading this change.</p><p>
To support our vision, we are looking for talents &ndash; the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo&rsquo;s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.</p><p>
As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo&rsquo;s Customer Experience Team in Doha as a Digital Support Analyst</p><p>
Join the QR Cargo family and leave a mark as part of the Customer Experience Team.</p><p><b>
About the role</b></p><p>
In this role, you will serve as a key escalation point for resolving complex system-related queries and issues. In addition to managing customer interactions and system configurations, this role oversees the delivery of high-quality customer service, mentor&rsquo;s junior analysts, and drives continuous improvement initiatives. The Senior Analyst also ensures operational efficiency through enhanced tracking, reporting, and proactive problem resolution.</p><p><b>
As part of your daily responsibilities, you will also:</b></p><ul><li>
Handle escalated or complex customer incidents and provide advanced troubleshooting support.</li><li>
Conduct root cause analysis for recurring issues and recommend long-term solutions.</li><li>
Prepare detailed reports for high-impact incidents and share insights with stakeholders.</li><li>
Lead the resolution of escalated shipment discrepancies or critical delays.</li><li>
Ensure seamless coordination across teams to resolve time-sensitive customer issues.</li><li>
Handle priority escalations and ensure a resolution plan is in place to maintain customer satisfaction.</li><li>
Identify opportunities to preempt customer issues by analyzing historical trends and feedback.</li><li>
Perform more complex system configurations, such as workflow automation or integration setup with other tools.</li><li>
Collaborate with L2/L3 teams and stakeholders to propose and implement system improvements.</li><li>
Lead the testing of new system features, updates, or configurations to validate functionality and customer impact.</li><li>
Provide mentorship, training, and support to junior team members to enhance their skills and efficiency.</li><li>
Act as a subject matter expert (SME) for the team, ensuring knowledge is shared across the department.</li><li>
Monitor and ensure all escalations are resolved within SLA by L2/L3 teams.</li><li>
Monitor and report on team performance metrics, identifying gaps and improvement opportunities.</li><li>
Lead efforts to identify and address recurring incidents or service bottlenecks through data analysis.</li><li>
Create detailed reports on operational performance, SLA compliance, and customer satisfaction for senior leadership.</li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About You</b></p><ul><li>
Bachelor&rsquo;s Degree or Equivalent with Minimum 3 years of job-related experience</li><li>
Logistic experience in operation &amp; system support.</li><li>
Excellent command of English language</li><li>
Through knowledge of cargo reservation/ acceptance / handling processes</li><li>
EDI Automation system and troubleshooting abilities.</li><li>
Ability to conduct application trainings.</li><li>
IATA/TACT Regulations</li></ul><p><b>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p><p>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p><b>
How to apply</b></p><p>
If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=227620</div></div></div></div></div></div></div></div>

Digital Support Analyst

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<p>To provides technical support for computer systems, networks, and hardware, often serving as the first point of contact for staff seeking technical help. This is typically an entry-level position that offers broad exposure to information technology tasks.</p><p><b>Core responsibilities:</b></p><ul><li><b>Technical support:</b> Provide first-line support to users for hardware, software, and network-related problems through a help desk or direct assistance.</li><li><b>Installation and configuration:</b> Install, configure, and maintain computer systems, software applications, and peripherals.</li><li><b>System maintenance:</b> Monitor and maintain computer systems, including performing regular updates, patches, and security protocols.</li><li><b>User account management:</b> Set up, manage, and administer user accounts, permissions, and security settings.</li><li><b>Troubleshooting:</b> Diagnose and resolve technical issues to minimize downtime and ensure smooth operation.</li><li><b>Documentation:</b> Create and maintain technical documentation, user guides, and standard operating procedures.</li><li><b>Network support:</b> Assist with monitoring and maintaining the company's network infrastructure.</li><li><b>Data backup and recovery:</b> Perform regular data backups and assist with data recovery procedures as needed.</li><li><b>QUALIFICATIONS:</b></li><li>bachelor's or associate's degree in Information Technology, Computer Science, or a related field.</li><li>Certifications such as CompTIA A+ are often desirable</li><li>At least 2 years work experience.</li></ul><p>Job Type: Full-time</p>

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<p><b>Position</b>: Technical Support Executive</p><p><b>Location</b>: Doha, Qatar</p><p><b>Job Type</b>: Student Internship</p><p><b>Eligibility</b>: Pursuing any graduation degree</p><p><b>Pay: </b>Unpaid</p><p><b>Role Overview</b></p><p>We are seeking a proactive Technical Support Intern to provide comprehensive onsite and online support for deployed software systems, including Point-of-Sale (POS) systems. This role involves assisting users with setup, troubleshooting issues, managing support tickets, and ensuring smooth system operations. It offers an excellent opportunity for freshers to gain hands-on experience in both technical support and user coordination, while building critical technical and soft skills in a professional environment.</p><p><b>Key Responsibilities</b></p><ul><li>POS System Setup and Deployment Support</li><li>Assist in the configuration and installation of POS systems for clients.</li><li>Provide onsite technical support during the initial deployment to ensure successful integration.</li><li>Troubleshoot and resolve any issues encountered during the setup phase.</li><li>Software Deployment and User Assistance</li><li>Support the deployment and configuration of other software systems for end-users.</li><li>Offer onsite and remote assistance to ensure smooth functionality of deployed solutions.</li><li>Work closely with internal teams to resolve hardware and software compatibility challenges.</li><li>Problem Resolution and System Maintenance</li><li>Address user queries and provide effective solutions for technical issues through online and onsite channels.</li><li>Diagnose and escalate complex software bugs or system problems to the development team.</li><li>Maintain system stability by ensuring prompt and effective issue resolution.</li><li>User Communication and Training</li><li>Clearly explain software features, updates, and functionalities to users.</li><li>Conduct user training sessions to enhance familiarity with system operations.</li><li>Gather feedback to identify areas for usability improvements and address user concerns.</li><li>Support Ticket and Workflow Management</li><li>Log, prioritize, and track support tickets using a ticketing system.</li><li>Document resolutions for common issues to contribute to a shared knowledge base.</li><li>Maintain regular communication with users about ticket progress and outcomes.</li><li>Skill Development and Process Improvement</li><li>Gain hands-on experience in deploying and troubleshooting software systems.</li><li>Develop strong communication, coordination, and problem-solving abilities.</li><li>Contribute to process enhancements by identifying and addressing operational gaps.</li></ul><p><b>Qualifications/Skill Required</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Familiarity with software development concepts and troubleshooting.</li><li>Strong verbal and written communication skills in English; knowledge of Arabic is a plus.</li><li>Eagerness to learn and adapt in a dynamic work environment.</li><li>Preferred Skills</li><li>Basic knowledge of POS systems and software deployment.</li><li>Experience with ticketing systems or customer support tools is advantageous.</li><li>Excellent collaboration and coordination skills.</li></ul><p><b>What We Offer</b></p><ul><li>Hands-on experience in supporting both onsite and online technical workflows.</li><li>Opportunity to work with POS systems and other software solutions.</li><li>A collaborative environment with mentorship from experienced professionals.</li><li>A chance to develop foundational expertise in technical support and user engagement.</li></ul><p>Join our team in Doha and kickstart your career by gaining valuable experience in end-to-end technical support for software systems. Apply today!</p><p>Job Type: Internship</p>

Technical Support Student Internship

Ulster University Qatar

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IT Technician - Artan Holding

Qatar Museum Authority

<div><div><div>Key Accountabilities:</div><div><div><p><b>
Role Purpose: </b>The Senior Technical Support Technician provides technical expertise in setting up, supporting, and maintaining IT assets, including PCs, laptops, printers, other peripherals and software. This role is responsible for managing and attending to user calls, ensuring prompt issue resolution and a positive user experience. Expertise in resolving IT incidents, fulfilling service requests, and managing escalations is essential.</p>
<p>
The role actively collaborates with vendors and cross-functional teams to enhance operational efficiency while maintaining up-to-date knowledge of IT trends. It also focuses on knowledge base development, continuous learning, and seamless coordination within the various teams in the IT department. Additionally, the Senior Technical Support Technician contributes to policy enhancements by sharing insights from support activities. A user-centric approach is central to this role, ensuring effective call management, proactive maintenance, and an optimized IT support experience.</p>
<p><b>
Duties and Responsibilities:</b></p>
<div>
<ul><li>Technical Support Operations
<ul><li>Resolves technical issues of varying complexities and performs maintenance activities related to PCs, laptops, printers, and other IT assets.</li>
<li>Collaborate with vendors for technical support escalations and coordinate with various teams in the IT department to ensure prompt issue resolution</li>
<li>Evaluate products and services for suitability and performance.</li>
<li>Accords top priority for VIP &amp; VVIP tickets to ensure a superior level of technical assistance.</li>
<li>Participate in team meetings to discuss priorities, challenges, and share knowledge</li>
<li>Contributes to maintaining a culture of continuous improvement by sharing and encouraging innovative approaches to enhance efficiency of resolution (of incidents and service requests)</li>
</ul></li></ul><ul><li>Service Desk (Help Desk) Operations
<ul><li>Ensures the timely and effective resolution of IT incidents and service requests that are received through various communication channels, such as over phone (Call Management) and emails.</li>
<li>Participate in team meetings to discuss priorities, challenges, and share knowledge.</li>
<li>Must diligently use the ticketing system to provide clear, accurate and complete description of the ticket, progress made, issues encountered, risks faced, and steps taken to achieve closure of the ticket.</li>
<li>Contributes to maintaining a culture of continuous improvement by learning and sharing innovative approaches to enhance efficiency of resolution (of incidents and service requests)</li>
</ul></li></ul><ul><li>Coordination and Collaboration
<ul><li>Facilitate seamless collaboration and information exchange with the various teams in the IT department, other departments, vendors, and other stakeholders.</li>
<li>Provide insights into incidents and service requests that will contribute to enhanced efficiencies of process, controls and projects.
</li></ul></li></ul></div><p>4. Practices Productive Use of Escalations: Escalates and thereby engages the management&rsquo;s or the vendor&rsquo;s technical expertise to address incidents and service requests, as required.</p>
<p>
5. Technical Expertise</p>
<ul>
<li>Have an awareness of current IT trends and technologies to provide effective guidance and support</li>
<li>Assist the team in troubleshooting technical issues and provide solutions.</li>
</ul>
<p>6. Practice Necessary Escalations: Escalate, as required to ensure management intervention, and engage specialist IT teams (such as the IT Applications section and the IT Infrastructure and Network section) and vendors to ensure timely resolution of incidents and service requests.</p>
<p>
7. Knowledge Base Development</p>
<ul>
<li>Facilitate the development of an extensive knowledge base by sharing information and experiences gained during support activities.</li>
<li>Contributed to the continuous learning culture within the team and practices the use of knowledge base for informed decision-making.</li>
</ul>
<p>8. Policy and Procedure Enhancement: Act as a catalyst for policy and procedure enhancement by sharing information and experiences gained during support activities.</p>
<p>
9. User Experience and User Feedback
</p><ul><li>Practices a user-centric approach within the team to ensure positive and constructive interactions with users.
</li><li>Contributes to incorporating user feedback into Help Desk processes to enhance speed and quality of services.</li>
</ul></div></div></div><div><div>Qualifications/Requirements:</div><div><div><p>
TECHNICAL SKILLS</p>
<p>
Must have 3 years or more than 3 years of experience in:</p>
<div>
<ul><li>Proficiency in troubleshooting and supporting Windows and macOS operating systems.</li></ul>
<ul><li>Expertise in setting up, configuring, and maintaining PCs, laptops, printers, and peripherals.</li></ul>
<ul><li>L1 &amp; L2 support experience of Active Directory (AD), including user account management, group policies, and access control.</li></ul>
<ul><li>L1 &amp; L2 support experience of Office 365 administration, including user setup, email configuration, and license management.</li></ul>
<ul><li>L1 &amp; L2 support experience of Microsoft Exchange (on-premises or cloud-based).</li></ul>
<ul><li>L1 &amp; L2 support experience of backup and recovery procedures for user data and systems.</li></ul>
<ul><li>Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN, LAN/WAN).</li></ul>
<ul><li>Ability to diagnose and resolve Wi-Fi and wired network connectivity issues.</li></ul>
<ul><li>Experience with remote desktop tools (e.g., RDP, AnyDesk, TeamViewer, Microsoft Remote Assistance).</li></ul>
<ul><li>Experience with ticketing systems for logging and tracking IT support requests.</li></ul>
<ul><li>Basic understanding of enterprise endpoint security and antivirus solutions.</li></ul>
</div>
<p>Note: L1 Support (First Level Support): Focuses on basic troubleshooting, initial diagnosis, and user assistance. Responsibilities include password resets, account creation, access management, basic configuration changes, and guiding users through common issues. L1 support follows documented procedures and escalates more complex problems to L2.</p>
<p>
L2 Support (Second Level Support): Involves advanced troubleshooting, system administration, and issue resolution beyond L1 capabilities. Responsibilities include analyzing logs, modifying system configurations, investigating security and performance issues, managing escalations, and coordinating with vendors when needed. L2 support handles more complex technical tasks that require deeper expertise.</p>
<p>
HELPDESK &amp; USER SUPPORT SKILLS
</p><p>
Must have 5 years or more than 5 years of experience in:</p>
<p>
1.Call Management</p>
<ul>
<li>Demonstrate strong call management skills by effectively logging, prioritizing, and tracking all support requests, ensuring a timely and organized resolution process.</li>
<li>Accurately categorize and assess the urgency of each support request to determine the correct priority level, ensuring critical issues are addressed promptly.</li>
<li>Ensure clear documentation of all user interactions, requests, and resolutions within the ticketing system, providing a detailed audit trail for follow-up.</li>
<li>Proactively escalate complex or unresolved issues to the appropriate second-line support or technical teams, ensuring smooth handovers and timely resolution.</li>
<li>Maintain a professional and positive attitude while interacting with users, providing exceptional service and maintaining high user satisfaction levels.</li>
<li>Follow up with users to ensure issues are resolved to their satisfaction and to confirm the effectiveness of the solutions provided.</li>
<li>Use a systematic approach to troubleshoot and address issues, ensuring that no request is overlooked, and every support call is handled with the utmost attention to detail.</li>
<li>Strong call management skills, including logging, prioritizing, and escalating support requests.</li>
</ul>
<p>2. Ability to provide first-line support for software applications, troubleshooting common issues.</p>
<p>
3. Experience in guiding users through IT processes and troubleshooting steps.</p>
<p>
4. Ability to train and educate users on best practices, security policies, and IT tools.</p>
<p>
5. Excellent problem-solving skills with a focus on delivering a positive user experience.</p>
<p>
6. Ability to handle multiple tasks efficiently and prioritize based on business needs.</p>
<p>
7. Strong documentation skills for maintaining knowledge bases, FAQs, and support guides.</p>
<p>
Candidates with the experience below will be given preference</p>
<p>
1. Microsoft Office Proficiency:
</p><ul><li>Strong skills in Word, Excel, and PowerPoint for creating incident reports, status updates, and technical documentation.
</li><li>Ability to generate data-driven insights using Excel and develop clear, professional presentations.</li>
</ul>
<p>2. Application Support Experience:</p>
<ul>
<li>Experience in troubleshooting and supporting one or more of the following application types: enterprise applications such as ERP systems (SAP, Oracle ERP, Microsoft Dynamics 365), CRM, web applications, mobile applications, IT service management tools (ServiceNow, Zendesk, Jir, collaboration platforms (SharePoint, Teams, Slack), and business-critical applications (CRM, POS (point-of-sales), ticketing systems like Gantner RCX) etc.</li>
<li>Ability to coordinate with vendors for issue resolution and system updates is a plus.</li>
<li>Bachelor&rsquo;s Degree (or Diploma) in Information Technology or a related field. Note- Degree or Diploma is required to apply for this position.</li>
<li>Minimum 3 years or more than 3 years of experience in the areas in the section titled &lsquo;Necessary knowledge and skills to be able to do the job&rsquo;.</li></ul></div></div></div></div>

Senior Technical Support Technician

Al Adyat consultancy

<p><b>Job Description:</b> We are seeking a dedicated L2 / L3 Techno-Functional SME to provide support for our Tax Revenue application suite deployed on Microsoft Azure. This role demands a proactive support specialist who can efficiently troubleshoot, document, and facilitate the resolution of issues within a complex application environment built on SAP HANA 1809 and Tax associated technologies.</p><p><b>Arabic: Mother Tongue, highly proficient in English</b></p><p><b>Minimum 5 years in SAP HANA, SAP Tax modules, and cloud environments.</b></p><p>Bachelor's degree in Information Technology, Computer Science, or related field. Certifications in Microsoft Azure and SAP are highly advantageous.</p><p><b>Key Responsibilities:</b></p><ul><li>Serve as the point of contact for users experiencing issues with the Tax Revenue applications and related services.</li><li>Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution.</li><li>Apply diagnostic utilities to aid in troubleshooting. Provide prompt and accurate feedback to customers.</li><li>Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician or team.</li><li>Prepare and maintain documentation of application support processes, FAQs, and user guides.</li><li>Contribute to ensuring high availability and performance of the applications, including SAP-based modules like TRM/PSCD/FI/PIPO/ABAP/Webdynpro/BRF+/BW/SAC/FIORI(MCF)/BASIS/Security/Solman.</li><li>Coordinate with the application support team for patch management, updates, and incident management.</li><li>Assist in creating training materials and application notes for end-users and internal staff.</li></ul><p><b>Skills and Qualifications</b>:</p><ul><li>Understanding of IT support principles with a minimum of 5 years of technical and functional support experience.</li><li>Familiarity with cloud services, particularly Microsoft Azure, and understanding of cloud service management and operations.</li><li>Deep Knowledge of SAP HANA 1809 and related modules: TRM, PSCD, FI, PIPO, ABAP, Webdynpro, BRF+, BW, SAC, FIORI (MCF), BASIS, Security, and Solution Manager.</li><li>Strong problem-solving skills with an ability to assess a situation and determine tactical steps forward.</li><li>Excellent verbal and written communication skills with the ability to document processes and prepare instructional guides.</li><li>Capability to work independently with minimal supervision as well as collaboratively within a team.</li><li>Customer service orientation with a patient and empathetic approach to user issues.</li><li>Preferred: SAP certification(s) relevant to the application support and a professional certification in Microsoft Azure.</li></ul><p>Job Type: Full-time</p><p>Pay: QAR15,000.00 - QAR18,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>SAP HANA, SAP Tax modules, and cloud environments.: 5 years (Required)</li><li>L2/L3 Techno-functional : 3 years (Required)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul><p>License/Certification:</p><ul><li>degree in Information Technology (Required)</li></ul>

L2/L3 Techno-functional - Tax Revenue Application Support

COZMALABS

<p><b>Job Summary:</b></p><p>We are looking for a results-driven Business Analyst to join our team. The ideal candidate will be responsible for analyzing business processes, identifying improvement opportunities, and providing data-driven solutions to support decision-making and enhance operational efficiency. The role involves close collaboration with stakeholders across departments to ensure business needs are clearly understood and translated into functional requirements.</p><p><b>Key Responsibilities:</b></p><ul><li>Gather, document, and analyze business requirements from stakeholders.</li><li>Translate business needs into clear functional and technical specifications.</li><li>Conduct gap analysis and propose process improvements.</li><li>Facilitate meetings, workshops, and presentations to elicit requirements.</li><li>Collaborate with IT and development teams during design and implementation phases.</li><li>Assist in testing, validation, and user acceptance processes.</li><li>Develop detailed reports, dashboards, and documentation using data analysis tools.</li><li>Track and report on project status, risks, and deliverables.</li><li>Support change management and user training initiatives.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Information Systems, or related field.</li><li>3+ years of experience as a Business Analyst or in a related analytical role.</li><li>Strong knowledge of business processes and systems analysis.</li><li>Proficient in tools such as MS Excel, Visio, SQL, and business intelligence software.</li><li>Excellent communication, documentation, and interpersonal skills.</li><li>Ability to work independently and manage multiple priorities.</li><li>Familiarity with Agile, Scrum, or Waterfall methodologies.</li></ul><p>Job Type: Full-time</p>

Business Analyst

Explore 2194+ Technical support analyst in Doha this November. Find roles across top companies and apply now to boost your career.