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technical support analyst

Mammoth-AI

About the RoleWe are looking for an experienced and proactive IT Support Analyst to join our technical support team. The ideal candidate should have prior Helpdesk experience, hands-on knowledge of Citrix environments, and familiarity with Azure DevOps-based monitoring and reporting. This role involves providing end-to-end support for users, ensuring systems remain operational and secure through consistent monitoring, troubleshooting, and timely issue resolution.The position operates in rotational shifts (4:00 a.m. &ndash; 12:00 p.m. EST and 12:00 p.m. &ndash; 8:00 p.m. EST) to maintain full-day coverage and seamless shift handovers.Roles &amp; Responsibilities<ul><li>Monitor system dashboards and alerts to prepare daily operational readiness reports.</li><li>Review and manage conferencing device status and perform remote troubleshooting or reboots when needed.</li><li>Manage Citrix sessions, including terminating inactive sessions and resolving login or performance issues.</li><li>Diagnose and troubleshoot VPN, VDI, and Wi-Fi connectivity problems.</li><li>Install, configure, and troubleshoot printers, applications, and hardware peripherals such as docking stations, cameras, and monitors.</li><li>Provide end-user support for Office 365 and other corporate or third-party applications.</li><li>Perform driver updates, firmware installations, and ensure systems are up to date.</li><li>Handle account unlocks, password resets, BitLocker recovery, and MFA reconfiguration in line with company security procedures.</li><li>Maintain accurate and detailed records in the ticketing system, ensuring timely updates and proper documentation.</li><li>Coordinate handovers between shifts, ensuring consistency and clarity in ongoing support activities.</li><li>Follow defined SLAs, escalation procedures, and operational standards to ensure reliable and prompt issue resolution.</li><li>Participate in team meetings, knowledge-sharing sessions, and contribute to improving helpdesk operations and documentation.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>3&ndash;6 years of prior Helpdesk or Technical Support (L1/L2) experience in a corporate environment.</li><li>Proven experience supporting and troubleshooting Citrix environments.</li><li>Solid understanding of:</li><li>Windows operating systems, Active Directory, and Office 365 administration.</li><li>Network fundamentals including VPN, VDI, and Wi-Fi support.</li><li>Common hardware and peripheral troubleshooting.</li><li>Experience with ticketing systems such as Azure DevOps, ServiceNow, Jira, or equivalent.</li><li>Strong problem-solving skills with attention to detail and the ability to prioritise multiple tasks.</li><li>Excellent communication skills with a customer-focused approach.</li><li>Flexibility to work in rotational EST shifts for continuous support coverage.</li></ul>Benefits<ul><li>Market Competitive Salary</li><li>Medical (spouse &amp; children)</li><li>OPD</li><li>Fuel Allowance</li><li>Performance-based Increments</li></ul>Apply Now recruitment@mammoth-ai.comJob Type: Full-timePay: Up to Rs400,000.00 per monthApplication Question(s):<ul><li>How would you rate your English Speaking Skill out of 10?</li><li>What is your Current Salary?</li><li>What is your Expected Salary?</li><li>What is your Notice Period?</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

IT Support Analyst

Mindwhiz

Job Title: L2 IT System &amp; Support EngineerLocation: Onsite &ndash; Lahore, PakistanWorking Hours:<ul><li>Summer: 6:00 PM to 3:00 AM</li><li>Winter: 7:00 PM to 4:00 AM</li></ul>Salary: Up to PKR 140,000Employment Type: Full-timeDepartment: IT OperationsRole OverviewMindwhiz is seeking a technically strong and proactive L2 IT System &amp; Support Engineer to manage and maintain our IT systems and provide advanced technical support. This role includes responsibility for system stability, security, performance monitoring, and resolving complex technical issues beyond L1 support.The ideal candidate should have hands-on experience with Windows environments, networking fundamentals, and infrastructure operations, along with strong troubleshooting skills and provide dedicated support to the Construction and Estimation teams for their specialized tools and applications.Key Responsibilities<ul><li>Administer and maintain Windows-based systems, servers, and Active Directory, including users, groups, GPOs, and access control.</li><li>Monitor system performance, server health, backups, storage, and security alerts to ensure stability and data integrity.</li><li>Apply patches, updates, and routine maintenance, maintaining proper documentation and SOPs.</li><li>Troubleshoot and support LAN/WAN, VPN, DNS, DHCP, Wi-Fi, and firewall configurations.</li><li>Resolve escalated L1 issues within defined SLAs and perform root cause analysis for recurring or critical incidents.</li><li>Support Microsoft 365 / Exchange, enterprise applications, and endpoint devices.</li><li>Ensure compliance with IT security policies and best practices.</li><li>Coordinate with vendors and assist in system upgrades, deployments, and IT improvement initiatives.</li><li>Identify recurring technical issues and recommend long-term infrastructure enhancements.</li><li>Provide specialized support to Construction and Estimation teams for software tools, ensuring smooth operation and resolving technical issues affecting workflows.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>3&ndash;5 years of experience in IT Support or System Administration.</li><li>Strong hands-on experience with Windows OS and Windows Server.</li><li>Solid knowledge of Active Directory, DNS, DHCP, and Group Policy.</li><li>Strong understanding of networking fundamentals (TCP/IP, VPNs, firewalls).</li><li>Experience with backup solutions and monitoring tools.</li><li>Experience with IT ticketing systems and incident management.</li><li>Experience supporting Construction and Estimation software such as Plan Swift, Bluebeam Revu, Primavera P6, Procore, AutoCAD, or similar tools.</li><li>Strong troubleshooting, analytical, and communication skills.</li></ul>Preferred Skills (Nice to Have)<ul><li>Relevant certifications: CCNA, MCSA, CompTIA Network+.</li><li>Experience with endpoint management tools.</li><li>Familiarity with cloud services (Azure / AWS &ndash; basic level).</li><li>Experience with remote support and endpoint management tools.</li><li>Experience with Procore.</li></ul>Job Type: Full-timePay: Up to Rs140,000.00 per monthApplication Question(s):<ul><li>How many year of experience do you have in IT Support?</li><li>Write dow the tools you have experience related to Construction and Estimation?</li><li>Are you comfirtable working in Night Shift in DHA phase 8?</li><li>Do you have experience with USA market?</li><li>Which tools you used for remote IT Support?</li></ul>Work Location: In person

L2 IT System & Support Engineer

Howmuch

<div>
 
 Overview
 
 
 
 Howmuch Pvt Limited is seeking a Technical Support Associate for its Retail and Restaurant Management and POS Solutions, Howmuch (https://www.howmuchpos.com) and Foodnerd (https://www.foodnerdpos.com).
 
 
 
 Major Duties &amp; Responsibilities
 
 
 
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 Set up hardware and install and configure software and drivers.
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 Maintain and repair technological equipment (e.g. routers) or peripheral devices.
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 Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.).
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 Perform regular upgrades to ensure systems remain updated.
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 Troubleshoot system failures or bugs and provide solutions to restore functionality.
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 Arrange maintenance sessions to discover and mend inefficiencies.
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 Offer timely technical support and teach users how to utilize computers correctly.
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 Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
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 Protects organization's value by keeping information confidential.
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 Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
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 Adhering to company's policies, standards and procedures in the performance of job duties.
 
 
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 </ul>
 
 Qualifications
 
 
 
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 Proven experience as computer technician or similar role.
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 Thorough knowledge of computer systems and IT components.
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 Good knowledge of internet security and data privacy principles.
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 Excellent troubleshooting skills.
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 Exceptional organizing and time-management skills.
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 Strong verbal and written communication skills are critical.
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 Relevant certifications (e.g. CompTIA A+) will be an advantage.
 </li>
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 Experience/Knowledge of Hubspot CRM is a plus.
 
 
 </li>
 </ul>
 
 Key Benefits
 
 
 
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 Competitive commission structures that reward your work
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 Bonuses and Commissions
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 Accelerated learning and career growth!
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 </ul>
</div>

Technical Support Associate

Cervello Tech

Cervello Tech is a rapidly growing specialist in state-of-the-art Audiovisual (AV) and Unified Communication (UC) solutions. We partner with industry-leading brands to provide cutting-edge hardware, including Interactive Displays, Video Conferencing Systems, and IP PBX solutions.We are looking for energetic, organized, and proactive individuals to join our foundational team at our Lahore Office.The RoleAs a Technical Support Engineer, you will be the backbone of our hardware and networking solutions, ensuring our clients receive top-tier technical assistance and seamless installations.<ul><li>Salary: PKR 30,000 &ndash; 60,000 per month (Based on qualification and experience)</li><li>Type: Full-time, Permanent (On-site)</li><li>Schedule: Monday &ndash; Friday (9:00 AM &ndash; 5:30 PM)</li><li>Location: Office No. 9, 2nd Floor, IT Tower Shopping Mall, 73-E/1, Gulberg 3, Hali Road, Lahore.</li></ul>Qualifications &amp; ExperienceWe are looking for candidates who possess a blend of technical academic knowledge and hands-on experience:<ul><li>Education: * BS or BEng in Electronic Engineering.</li><li>Note: Candidates with a Diploma in Electronic Engineering will also be considered if they possess relevant field experience.</li><li>Experience: * Minimum 1 year of experience working with Electronic Hardware and Networking products/solutions.</li><li>Skills: * Strong troubleshooting abilities for hardware and AV systems.</li><li>Solid understanding of networking protocols and IP-based solutions.</li><li>Proactive attitude with a commitment to customer satisfaction.</li></ul>How to ApplyIf you meet the criteria and are ready to grow with a forward-thinking tech company, we want to hear from you!<ul><li>Email: Send your updated CV to jobs@cervello.tech</li><li>WhatsApp/Contact: +92 (331) 0001576</li><li>Website: www.cervello.tech</li></ul>Stay ConnectedFollow us for future updates and job openings:<ul><li>LinkedIn: https://www.linkedin.com/posts/cervello-pakistan_wearehiring-nowhiring-joinourteam-activity-7292079546034524161-jt20?utm_source=share&amp;utm_medium=member_desktop</li></ul><ul><li>Facebook: https://m.facebook.com/story.php?story_fbid=pfbid0kstCjvGMri2EgSo9MwPuGQKxefpipYATLx3dwYhXRPU4DkGTXQLkqXw6K9bD1TFl&amp;id=100094178111557</li></ul>Job Types: Full-time, FresherPay: Rs30,000.00 - Rs60,000.00 per monthWork Location: In person

Technical Support Engineer (Lahore)

ibex

<div>
 Dialer Engineer is responsible for the setup and real-time management of Outbound &amp; Inbound campaigns on dialer technology platform(s) and subsequent analysis and recommendations stemming from performance results/trends while acting as a primary POC for all production/performance impacting concerns.
 
 
 Ideal candidate must be a critical thinker with excellent communication skills, proven ability to deliver customer services in terms of multi-tasking and a positive &ldquo;can do&rdquo; attitude and has the urge to learn and perform.
 
 
 
 Responsibilities
 
 
 
 Responsible for management of Ibex Dialers for entire enterprise, including but not limited to
 
 
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 Handling day to day operations &amp; administration for dialer activities. (Includes Campaign building, filters, strategies, reports etc.)
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 Working with respective teams to have required information gathered and perform analysis from Infra, telco, application standpoint to have any new program setup while assuring the necessary requirements are fulfilled.
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 Participate in internal testing, UATs, and Go live to assure a smooth launch on setups.
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 Planning &amp; Scheduling system maintenance &amp; new initiative deployment, with assistance of technologies, to ensure no impact to operations productivity
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 Work on and implement customized dialing plans based on specific analysis for a client&rsquo;s campaign.
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 Working on setting up and implementation of any required IB routing/ script changes as per requirement.
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 Carry out in depth analysis of calling lists and identify the best times to call and do necessary changes to optimize contact rates.
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 Monitoring real-time to assure smooth production and perform any changes as per need including any dialplan updates to avoid any issue
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 Process and analyze raw data, forecast conclusions and develop recommendations
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 Maintaining integrity of Dialer infrastructure and associated Telco layer in coordination with other infrastructure departments.
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 Analysis of system and application issues and working closely with Infra and Dev/ L2 Teams to seek effective and immediate solutions.
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 Participating in bridges to coordinate resolution of urgent production impacting issues.
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 Performing any other dialer related duties as assigned.
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 Providing Level 1 support and troubleshooting during dialer issues in co-ordination with other support teams and provide L2 support in some cases.
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 To keep documentation and reporting updated in light of new updates and changes
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 EducationBachelor degree in IT intensive discipline
 
 
 Experience 0 to 6 Months
 
 
 
 Skills And Abilities
 
 
 
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 Experience in basic MSSQL/MYSQL querying and database understanding of data handling and analytics.
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 Understanding of Object Oriented languages including ASP.NET
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 Proficiency in Microsoft Technologies, especially Microsoft Office.
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 Strong interpersonal, verbal and written communication skills.
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 Team Player with excellent interpersonal, communication, analytical and planning skills with proven abilities in client relationship management &amp; Analytics
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 Ability to relate to all levels of staff and management from multiple support wings.
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 Handling process/ procedure changes/improvements and ensuring optimal utilization of resources
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 Highly focused team member and results oriented in supporting complex, deadline driven operations, able to identify goals and priorities and resolve issues in initial stages
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 Flexibility and availability for working any time of day and any day of week (bulk of the work will be during night time) including weekends and federal holidays
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 Available to provide On Call and Remote support for coverage.
 
 
 </li>
 </ul>
 Reporting Time Eastern
</div>

Dialer Support Analyst

Bit Card

Eden Prime is looking for a results-driven SEO Strategist &amp; Analyst to support organic growth across our digital products.Location: Lahore (On-site) Experience: 3&ndash;5 yearsRole Overview: The SEO Strategist &amp; Analyst will be responsible for planning, executing, and analyzing SEO strategies to improve search visibility, traffic quality, and performance.Key Responsibilities:<ul><li>Develop and execute on-page, off-page, and technical SEO strategies</li><li>Conduct keyword research, competitor analysis, and SEO audits</li><li>Monitor rankings, traffic, and performance using analytics tools</li><li>Translate SEO data into clear insights and actionable improvements</li><li>Collaborate with content and development teams to implement best practices</li></ul>Requirements:<ul><li>Case study and success project</li><li>Proven experience in SEO strategy and performance analysis</li><li>Strong understanding of search engine algorithms and ranking factors</li><li>Hands-on experience with SEO and analytics tools (e.g., GSC, GA, Ahrefs, SEMrush)</li><li>Ability to interpret data and present clear recommendations</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs120,000.00 per monthWork Location: In person

SEO Strategist & Analyst

DevDimensions

<div>
 
 DevDimensions
 
 is seeking a motivated and detail-oriented Junior Business Analyst to join our innovative team and contribute to the successful delivery of software solutions.
 
 
 
 Responsibilities
 
 
 
 Gather, analyze, and document business requirements from clients and internal stakeholders
 
 
 Prepare and maintain clear and detailed documentation, including Business Requirement Documents (BRD), Functional Requirement Documents (FRD), user stories, and user journeys
 
 
 Translate business needs into functional requirements and collaborate with technical teams for implementation
 
 
 Create mockups, wireframes, and flow diagrams to enhance requirement clarity and support design alignment
 
 
 Act as a key liaison between business, design, development, and QA teams throughout the project lifecycle
 
 
 Ensure clear communication and shared understanding of requirements between clients and internal teams
 
 
 Work on projects using Agile, Scrum, and Waterfall methodologies as required
 
 
 Actively participate in sprint planning, backlog grooming/refinement, daily stand-ups, sprint reviews, and retrospectives
 
 
 Support QA teams by validating deliverables against approved business requirements
 
 
 Assist in UAT planning, execution, and requirement clarification
 
 
 
 Requirements
 
 
 
 Bachelors degree in Business Administration, Computer Science, Software Engineering, IT, or a related field
 
 
 6 months to 1+ year experience as a Business Analyst or in a relevant IT/software development role
 
 
 Strong understanding of SDLC, Agile, Scrum, and Waterfall models
 
 
 Hands-on experience with tools such as JIRA, Confluence, Figma, and other wireframing/prototyping tools
 
 
 Ability to create mockups, flow diagrams, user stories, and basic UI/UX representations
 
 
 Strong analytical, communication, and documentation skills
 
 
 Working knowledge of technical concepts to collaborate effectively with developers and designers
 
 
 Ability to manage multiple tasks and work independently with minimal supervision
 
 
 Job Details
 
 
 Job Type: Full-time (In-house)
 
 
 Working Hours: 11:00 AM &ndash; 8:00 PM
 
 
 Location: Johar Town, Lahore
</div>

Junior Business Analyst

Explore 1424+ Technical support analyst in Lahore this February. Find roles across top companies and apply now to boost your career.