business analyst

customer support representative Jobs in Lahore

customer support representative

online technical support engineer Jobs in Lahore

online technical support engineer

analyst software engineer, tech Jobs in Lahore

analyst software engineer, tech

application support analyst (l3) Jobs in Lahore

application support analyst (l3)

technical support analyst

Compass Training and Consultancy Pvt. Ltd.

<p><b>Job Purpose</b></p><p>The Senior Technical Business Analyst acts as the bridge between business stakeholders and the in-house software development team. The role ensures that business requirements for e-commerce operations are deeply understood, translated into precise technical specifications, and delivered effectively through Agile practices. The position contributes to continuous improvement of internal systems, operational efficiency, and overall digital capability of the organisation.</p><p><b>Role and Responsibilities</b></p><ul><li><b>Requirements Gathering &amp; Analysis</b></li><li>Engage with business teams (operations, finance, logistics, customer support, marketing) to understand processes, challenges, and improvement opportunities.</li><li>Conduct detailed requirement workshops, interviews, and process mapping sessions.</li><li>Analyse business needs and convert them into clear functional and technical requirements.</li><li>Maintain detailed documentation, including user stories, acceptance criteria, process flows, and data mapping.</li><li><b>Agile Delivery Support</b></li><li>Collaborate closely with Product Owners, Scrum Masters, and development teams.</li><li>Break down complex requirements into actionable and prioritized user stories.</li><li>Participate actively in sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives.</li><li>Support estimation activities by providing business context and technical insights.</li><li>Ensure delivery meets business expectations and adheres to defined acceptance criteria.</li><li><b>Technical Analysis &amp; Solution Design</b></li><li>Work with architects and developers to validate technical feasibility and solution approach.</li><li>Assist in designing workflows, system integrations, data models, and API specifications.</li><li>Identify system gaps, logic flaws, or improvement areas and propose efficient solutions.</li><li>Evaluate and document the impact of changes across systems and processes.</li><li><b>Cross-Functional Collaboration</b></li><li>Act as a subject matter expert (SME) for e-commerce systems and tools.</li><li>Partner with QA teams to define test scenarios and ensure comprehensive test coverage.</li><li>Support UAT planning and execution by guiding business users and validating functionality.</li><li>Coordinate with third-party vendors or integration partners when required.</li><li><b>Reporting &amp; Project Tracking</b></li><li>Track progress of deliverables and highlight risks, dependencies, and issues proactively.</li><li>Provide weekly updates to leadership on project health, timelines, and outcomes.</li><li>Maintain documentation repositories and ensure all updates are version-controlled.</li><li><b>Continuous Improvement</b></li><li>Identify automation opportunities and workflow improvements to enhance operational efficiency.</li><li>Recommend enhancements based on data-driven insights and industry best practices.</li><li>Contribute to refining Agile processes and improving delivery quality.</li></ul><p><b>Required Skills &amp; Competencies</b></p><ul><li><b>Technical Skills</b></li><li>Strong understanding of e-commerce systems (ERP, OMS, WMS, Inventory, Finance modules).</li></ul><p>Job Type: Full-time</p><p>Pay: Up to Rs320,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have hands-on experience gathering requirements specifically for e-commerce systems (such as OMS, WMS, or ERP)?</li><li>The role involves maintaining detailed documentation. Are you comfortable drafting Acceptance Criteria and Process Flows? </li><li>Do you have experience coordinating with QA teams to define test scenarios and support UAT execution?</li><li>How would you rate your Spoken English Skills? (Out of 10)</li></ul><p>Experience:</p><ul><li>Business Analyst or Technical Business Analyst: 4 years (Preferred)</li></ul><p>Work Location: In person</p>

Sr Technical Business Analyst

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:<br>
Constellation1 a part of <div>Constellation Real Estate Group</div> is a real estate marketing company that provides industry-leading top real estate websites, mobile technologies, interactive voice response systems, and home builder marketing services.<br>
<br>
Division Link: <div>https://constellation1.com/</div><br>
<br>
The Position:<br>
Constellation1 is looking for an Application Support Analyst (L3), while this is largely a development/technical role the candidate will interact with customers through a ticketing system for technical issues. The successful candidate will work from our Contour Lahore office.<br>
<br>
The right candidate possesses the skills and knowledge to own the following as part of the role:</div><ul><li>
Be a point of contact for top tier, white glove technical support on RED's Website, API, data syndication, mobile applications, and CRM products</li><li>
Provide clear, concise, professional verbal and written communication skills to assist in troubleshooting client issues</li><li>
Website front end development of client websites</li><li>
Query and update large data sets over several different SQL servers and DBs</li><li>
Troubleshoot and resolve user issues using frontend and backend developer skill sets</li><li>
Use SQL scripting to run client exports/report activities</li><li>
Assist enterprise clients with issues, work with Dev and QA team to achieve quick and accurate resolutions</li><li>
Log all incidents and engineering escalations into online ticketing systems &ndash; Team Support.</li><li>
Check server process event logs for errors or warnings that might be affecting frontend or backend functionality</li><li>
Development and maintenance of product documentation for client-facing knowledgebase</li></ul><div>
In the role you will need at least:</div><ul><li>
Bachelor's Degree, preferably in a technical discipline, Computer Science Majors preferred.</li><li>
2+ years using Web-based developer tools</li><li>
2+ years using MS-SQL and relational DB systems</li><li>
Knowledge of MS-SQL, HTML5, CSS3, JavaScript, jQuery, XML languages</li><li>
Strong critical thinking and time management skills</li><li>
Multitasker, follow exacting processes and procedures, and take direction positively</li><li>
3+ years of customer facing communication skills to promote a positive interactive exchange</li><li>
Ability to work in a fast-paced environment and quickly adapt to process changes</li></ul><div>
Preferred:</div><ul><li>
Exposure to US Real Estate market, Ticketing Systems, or CRM would fast-track your progress</li><li>
Experience with Microsoft SQL Server Management Studio</li><li>
Understanding of Agile programming methodology and online Kanban tools such as JIRA</li><li>
Knowledge of JSON, C#, API, and .NET Framework</li><li>
Visual Studio exposure</li><li>
Utilizing VPN to access different networks</li><li>
Webinar leadership. Organize and lead web-based meetings</li></ul><div>
Work Shift:</div><ul><li>
8 AM to 5 PM Central Standard Time zone (6 PM to 3 AM Pakistan Standard Time)</li></ul><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Application Support Analyst (L3)

Joblogic

<p><b>Working Location:</b>The Enterprise Building, Multan Rd, Eden Value Homes, Lahore, Punjab 53700, Pakistan</p><p><b>Office Hours: </b>Monday to Friday (1:00 PM &ndash; 9:30 PM PAK Time)</p><p><b>About us:</b></p><p><b>Business Type:</b> UK-based product company</p><p><b>Industry: </b>SaaS, field service management</p><p><b>Company Size: </b>450-500 people (including 03 offices: Pakistan, Vietnam &amp; UK &ndash; HO)</p><p>Established in 1998, <b>Joblogic </b>is the <b>#1 Field Service Management (FSM)</b> software in the UK. We are proud to be a leading player in service management software, providing field service businesses across the world with an all-in-one management solution SaaS/CRM (i.e, HVACR, Plumbing &amp; Heating and Electrical Contracting and Maintenance). Our product delivers world-class software to aid in streamlining operations, increasing profitability, ensuring compliance and achieving rapid growth for all field service businesses.</p><p>With offices in the UK, Pakistan and Vietnam totalling 400+ people, we have been in the industry for over 20 years. Although we have been in business for a while, our growth only really accelerated from 2021 onwards.</p><p>Joblogic was bootstrapped to &pound;10m ARR until March 2023 when it got its first investment from investors. Now we&rsquo;re becoming a rocket ship and would like you to join that journey!</p><p><b>About the role:</b></p><p>We are looking for a Technical Support Consultant who will be responsible to onboard our customers by providing data solutions, migrating, and mapping the data while also manipulating data for our existing customers. You will also work closely with developers to write SQL queries to extract data from the Azure DB. As a Technical Support Consultant, you must be knowledgeable, customer-oriented and conduct zoom meetings with our clients to accumulate their data Import/manipulation prerequisites, we expect you to amaze us with your presentation and documentation skills. We&rsquo;re further looking for superior technical expertise and a problem-solving aptitude.</p><p><b>What your Main Focus will Be:</b></p><p><b>Responsibilities:</b></p><ul><li>Working closely with our customers during the onboarding process to ensure the data migration is smooth and best solutions are provided based on their system usage.</li><li>Gather, Validate, and rectify customer data into excel formatted templates and import data for the customer using import utilities.</li><li>MS Excel expertise to perform certain tasks that are tedious and repetitive.</li><li>Manipulate data in excel based on the requirement and sort raw data into our format of Import templates.</li><li>Validating data prior/posterior upload and maintaining a record on Jira platform.</li><li>Experience of writing and testing custom reports using SQL to extract data from the Azure DB. Basic SQL Scripting Knowledge Required.</li><li>Be part of the Agile Development Cycle with strong communication and Documentation Skills.</li><li>Be able to manage deadlines and ensuring SLA&rsquo;s are met.</li><li>Communicate with the customer through different channels to analyse and evaluate their custom technical requirements.</li><li>Manage customer escalations in accordance with agreed SLAs and support agreements.</li><li>Responds to end-user problems whilst thinking outside the box to provide bespoke solutions to individual customer needs.</li><li>Ability to present complex technical information to non-technical audiences.</li><li>Coordinate issue resolution efforts with other departments to ensure timely and efficient resolutions are met and customer satisfaction is upheld.</li><li>Handle internal team reporting on Excel, power BI etc.</li></ul><p><b>Essential Requirements, Experience and Skills:</b></p><ul><li>MS Excel &ndash; Advance level.</li><li>Prior experience of reporting and data visualisation using Excel or similar tools.</li><li>Minimum of 2-years (recent) of proven related experience within an organisation that provides software solutions (preferably within the service management industry).</li><li>Must have excellent English communication skills and experience with documenting root cause analysis.</li><li>Ability to produce accurate and Customer Specifications Documents for Development.</li><li>Ability to multitask in a fast-paced environment.</li><li>Aptitude to learn new methods and follow current procedures.</li><li>Prior experience in using Ticket Tracking/ logging tools.</li><li>Prior experience of client communication via emails or video calls i.e., Zoom, Teams etc.</li><li>Excellent communication (Verbal and Written) Skills.</li><li>Excellent interpersonal skills.</li><li>Eagerness to learn and develop skills to improve work performance.</li><li>A team player, with the ability to communicate and work effectively with other departments.</li></ul><p><b>Nice-to-Have:</b></p><ul><li>Familiarity with Python for automation, scripting, or data analysis.</li><li>Power BI experience.</li><li>Azure DevOps</li><li>Hands-on experience of Jira.</li><li>Basic understanding SQL and experience with some of the modern relational databases.</li></ul><p><b>Hiring Process:</b></p><ul><li>Initial screening call with HR.</li><li>First interview with team lead.</li><li>In-house test.</li><li>Final interview with team manager/lead.</li></ul><p><b>Remuneration Package and Benefits:</b></p><ul><li>Market Competitive Salary &ndash; commensurate with your experience and abilities</li><li>Professional working environment with numerous opportunities for growth and self-development</li><li>Life Insurance &amp; Medical Insurance (Including Family)</li><li>OPD</li><li>Provident Fund</li><li>Gym Facility</li><li>Maximum 45 Weekly Hours (Monday-Friday)</li><li>Remote Working (During Pandemic Situation)</li><li>Company trip</li><li>29 Annual Leaves (Including Bank Holidays)</li><li>8 Sick &amp; uncapped Compassionate Leaves (As per Company Policy)</li></ul><p>Apply now! or send your resume at Careers.pk@joblogic.com</p><p>Job Type: Full-time</p><p>Pay: Rs150,000.00 - Rs300,000.00 per month</p><p>Work Location: In person</p>

Technical Support Consultant (Data Import)

ibex

<div>
 <p>
  <strong>
   Job Overview:
  </strong>
 </p>
 <p>
  We are seeking a detail-oriented with Experience and technically skilled
  <strong>
   Senior
  </strong>
  <strong>
   Genesys WFM Technical Support
  </strong>
  professional to join our team. This role is responsible for ensuring the stability, integrity, and optimal performance of the
  <strong>
   Genesys Cloud Workforce Management (WFM)
  </strong>
  system. You will support users across the business, troubleshoot WFM issues, and collaborate with technical teams to ensure smooth operation of scheduling, forecasting, and adherence functionalities.
 </p>
 <p>
  This is a critical support role that requires strong communication skills, a proactive mindset, and the ability to troubleshoot and resolve technical issues efficiently.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Provide day-to-day technical support to Genesys Cloud WFM users.
  </li>
  <li>
   Work cross-functionally with WFM teams and technical departments to resolve WFM-related issues and implement enhancements.
  </li>
  <li>
   Troubleshoot and resolve software bugs, performance issues, and integration problems related to Scheduling, Forecasting, and Adherence.
  </li>
  <li>
   Maintain accuracy and consistency in data inputs/outputs from the WFM platform.
  </li>
  <li>
   Conduct regular audits on BU and MU setups, feeds, adherence metrics, mapping, and skilling configurations.
  </li>
  <li>
   Assist end-users with inquiries, tickets, and training related to WFM systems.
  </li>
  <li>
   Maintain updated documentation for system configurations and processes.
  </li>
  <li>
   Track, prioritize, and resolve support tickets while meeting defined SLA targets.
  </li>
  <li>
   Generate and deliver Monthly WFM Support Summary Reports and Incident Reports including Root Cause Analyses.
  </li>
  <li>
   Collaborate with the software vendor as needed to resolve complex system issues.
  </li>
  <li>
   Drive continuous improvement by identifying and implementing innovations to increase system efficiency and data accuracy.
  </li>
  <li>
   Ensuring escalated issues are addressed appropriately within the Service level dedifnitions.
  </li>
  <li>
   Ensuring availability as First escalation point in after hours on-call basis.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills and Experience:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    2+ years of experience
   </strong>
   specifically supporting
   <strong>
    Genesys Cloud WFM
   </strong>
   .
  </li>
  <li>
   Strong understanding of Workforce Management concepts and systems.
  </li>
  <li>
   Bachelor&rsquo;s Degree in Information Technology, Computer Science, Engineering, or a related field.
  </li>
  <li>
   Prior experience in a Workforce Management team is plus.
  </li>
  <li>
   Any relevant Certification in Genesys is preferred.
  </li>
  <li>
   Advanced
   <strong>
    troubleshooting and technical support skills
   </strong>
   .
  </li>
  <li>
   Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders.
  </li>
  <li>
   High attention to detail, with strong planning and organizational skills.
  </li>
  <li>
   Ability to independently manage tasks and take ownership from initiation to completion.
  </li>
  <li>
   Skilled in creating documentation and process guides.
  </li>
  <li>
   Strong analytical mindset and technical aptitude for software systems.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Attributes:
  </strong>
 </p>
 <ul>
  <li>
   Self-starter with a proactive and collaborative approach.
  </li>
  <li>
   Comfortable in a dynamic, fast-paced support environment.
  </li>
  <li>
   Ability to multitask and prioritize effectively.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Work Mode:
  </strong>
  Onsite
 </p>
 <p>
  <strong>
   Shifts:
  </strong>
  US Eastern Standard Hours
 </p>
 <p>
  <strong>
   Language:
  </strong>
  Fluent English (written and verbal)
 </p>
</div>


Work Force Management Support

<div>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The person holding this position will be responsible of managing the lifecycle of all unplanned interruptions, malfunctions, and quality reductions of provided IT services throughout the IBEX enterprise. Their main goals are to follow incident management protocols and restore provided IT services to normal operation as quickly as possible with the least impact on the business or the user as well as present technical-to-business translated reported to clients.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Ensure that the incidents and resolutions are properly executed and documented.
  </li>
  <li>
   Work on other projects/issues of low to medium complexity as assigned.
  </li>
  <li>
   Communicate with clients and partners to ensure clarity and uniformity in relaying any hindrance of operating procedures and processes via notifications.
  </li>
  <li>
   Triggers and ensures Management or Technical Escalation in case of technical crisis with close follow up on the escalation and continuous communication.
  </li>
  <li>
   He/she debriefs in real time and reports to management on the incident resolution.
  </li>
  <li>
   Provides a technical and customer impact analysis of every incident to set the appropriate incident priority, escalates blocking issues, and cooperates with Service Management and Account managers to support and provide problem direction to the technical teams.
  </li>
  <li>
   Continuously informs all stakeholders on the status of their problem through Incident Notification.
  </li>
  <li>
   Ensures and follows up SLA and pushes for a short MTTR (Mean Time to Repair) to reduce client impact.
  </li>
  <li>
   Draft and relay technically written reports for both business and technical audiences.
  </li>
  <li>
   Dealing with desktop support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications); ensuring and applying essential updates &amp; fixes.
  </li>
  <li>
   Basic knowledge of Networks (IP related issues, router/hub/switch related issues, using network commands to troubleshoot, ping, nslookup, ipconfig, tracert, circuits, topologies, routing protocols).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
 </p>
 <p>
  <strong>
   Key Performance Indicators
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Minimize Downtime/Maximize Uptime
  </li>
  <li>
   Frequency of Preliminary Incident Reports
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
 </p>
 <p>
  <strong>
   Education &amp; Experience
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree or above in Information Technology, Computer Science, Software Engineering or related field(s).
  </li>
  <li>
   Experience in ServiceDesk, Access, Incident, Change, Problem Management and IT Infrastructure will be preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
 </p>
 <p>
  <strong>
   Required Skills
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Excellent verbal and written communication skills.
  </li>
  <li>
   Technical writing skills.
  </li>
  <li>
   Ability to facilitate, drive, orchestrate, and lead large diverse groups.
  </li>
  <li>
   Ability to understand and take charge of ongoing incidents and drive them towards resolution.
  </li>
  <li>
   Willingness to learn and grow.
  </li>
  <li>
   Able to handle crisis-situations and define priorities under pressure but within fixed procedures.
  </li>
  <li>
   General technical knowledge in Mobile Access, Core IT/Telco, software and services.
  </li>
  <li>
   Good analytical skills.
  </li>
  <li>
   Strong grasp on basic to intermediate computing/networking concepts.
  </li>
  <li>
   Ability to translate technical concepts into clear business driven reports detailing computing/disaster and other factors affected usual business operations.
  </li>
  <li>
   Due to the nature of this work, must be able to work unconventional shifts (on call/afterhours/weekends).
  </li>
  <li>
   Strong grasp of ITIL (Information Technology Infrastructure Library).
  </li>
  <li>
   Ability to coordinate with team(s) of different skill set to share and obtain technical information.
  </li>
  <li>
   Ability to interact with senior management, external client organizations and vendors.
  </li>
  <li>
   Strong organizational skills, attention to detail and flexibility to multi-task across tasks with varying deadlines.
  </li>
  <li>
   Ability to comprehend Native North American, British or Neutral Language Accents.
  </li>
  <li>
   High energy, self-starter with bias for action and sense of urgency to deliver results.
  </li>
  <li>
   Proactively identifying process improvement opportunities and ability to communicate to the management with evidence and data.
  </li>
 </ul>
 <p>
 </p>
</div>


Global ITSM Analyst - Incident Specialist

AdalFi

<div>
 <strong>
  About AdalFi:
  <br/>
  <br/>
 </strong>
 AdalFi is a leading fintech company revolutionizing digital lending in Pakistan. We build intelligent credit infrastructure for banks, enabling them to make real-time, automated lending decisions using advanced data science, machine learning, and AI technologies.
 <br/>
 <br/>
 <strong>
  Role Overview:
  <br/>
  <br/>
 </strong>
 Business Analyst will be responsible for analyzing product data, market trends, and user feedback to help improve and develop tech products. The Product Business Analyst will collaborate with product managers, engineers, and business teams to ensure the product aligns with customer needs and business objectives.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Product Analysis: The analyst will work with the Product team to analyze product performance, market trends, and customer feedback to align product strategy and development.
  </li>
  <li>
   Collaboration: The analyst will work closely with product managers, engineers, and design teams to define features, prioritized tasks, and ensure successful product delivery.
  </li>
  <li>
   Documentation of User Stories: The analyst will document the detailed user stories, ensuring that all requirements and criteria are well-defined and understood by the development team.
  </li>
  <li>
   User Research: They will conduct research (e.g., surveys, testing) to understand user needs and improve product usability.
  </li>
  <li>
   Product Lifecycle Support: The analyst will assist in managing the product through all stages, from ideation to launch and post-launch improvements.
  </li>
  <li>
   Technical Insights: They will stay updated on tech trends and provide technical insights to support product decisions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong analytical skills and the ability to interpret complex data sets.
  </li>
  <li>
   Excellent problem-solving abilities and attention to detail.
  </li>
  <li>
   Strong communication skills, with the ability to present findings and insights to both technical and non-technical stakeholders.
  </li>
  <li>
   Technical proficiency with tools like SQL, Excel, and data visualization tools is a plus.
  </li>
  <li>
   Familiarity with product design and user experience best practices is an advantage.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum bachelor's degree in CS, IT or Engineering
  </li>
  <li>
   4-8 years of experience in IT Industry
   <br/>
   <br/>
  </li>
 </ul>
</div>


Senior Business Analyst

HR Force International

<ul><li>Understand and analyze B2B product workflows, user behavior, and feature performance.</li><li>Support Product Managers in documenting requirements, preparing use cases, and validating new features.</li><li>Perform data analysis to identify trends, issues, and opportunities for improvement. Run SQL and MongoDB queries to validate data and ensure product accuracy.</li><li>Use Python (even at a basic level) to automate repetitive tasks, clean data, or test APIs. Prepare product reports, insights, dashboards, and competitor research.</li><li>Perform detailed QC &amp; attention-to-detail checks on product features before and after release. Collaborate with Engineering and QA teams in a fast-paced release cycle. Take ownership of diverse tasks, including documentation, testing, analysis, and research.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

Technical Product Data Analyst – Associate Level

Explore 1569+ Technical support analyst in Lahore this January. Find roles across top companies and apply now to boost your career.