customer support specialist Jobs in Lahore

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software support consultant

technical sales engineer

helpdesk support specialist/junior systems administrator Jobs in Lahore

helpdesk support specialist/junior systems administrator

it support officer

technical support analyst

Contour Software

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  The Division
  <br/>
  <br/>
 </strong>
 RBRO Solutions is a CORA Legal Group software company that provides best of breed products to the legal and corporate legal markets. Come and work with a modern agile team working with the latest and greatest technologies in a to ensure that we continue to innovate and remain as one of the top companies in our industry. We are passionate about serving our customers all around the globe with the best technology possible.
 <br/>
 <br/>
 Division Link: https://www.rbrosolutions.com/
 <br/>
 <br/>
 <strong>
  The Position
  <br/>
  <br/>
 </strong>
 The Technical Support Analyst (TSA) is a core role in the Customer Success &amp; Support department. This individual is a member of the Support Team which investigates and resolves reported client issues and builds strong client relationships that positively promotes the organization. This individual will be responsible for providing technical support for a wide range of products to our customers, escalating customer inquiries effectively, collecting customer feedback, and sharing customer feedback with other internal groups.
 <br/>
 <br/>
 <strong>
  Accountabilities &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide post-sales support for iManage software products and RBRO software products to clients
  </li>
  <li>
   Serve as a subject matter expert for broad and complex technical issues, providing first call resolution through phone and email support channels
  </li>
  <li>
   Troubleshoot, analyze, reproduce, and resolve issues quickly, escalating as appropriate.
  </li>
  <li>
   Log all cases and case activity in the case management system. Develop a strong working knowledge of the organization&rsquo;s software and processes.
  </li>
  <li>
   Provide &ldquo;on call&rdquo; support on a rotating basis
  </li>
  <li>
   Identify opportunities to improve or automate repetitive tasks
  </li>
  <li>
   Assist the organization to better serve our clients using your knowledge and insight of our clients&rsquo; requirements and needs
  </li>
  <li>
   Perform various other duties as assigned
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Postsecondary education in Information Technology, Computer Science or another relevant field
  </li>
  <li>
   Over 3 years of proven experience directly resolving technical issues via e-mail and telephone
  </li>
  <li>
   Comprehensive understanding of Windows OS environments
  </li>
  <li>
   Strong understanding of SQL Server administration or scripting
  </li>
  <li>
   Strong general understanding of computer systems, mobile devices and other technologies
  </li>
  <li>
   Functional understanding of change and release management
  </li>
  <li>
   Experience with remote desktop applications and screen-share software (eg. MS Teams).
  </li>
  <li>
   Experience with providing step-by-step technical help, both written and verbal
  </li>
  <li>
   Certification in iManage Work, and Microsoft technologies such as Windows, Azure, or similar technologies is preferred
  </li>
  <li>
   Experience with the legal industry is preferred
  </li>
  <li>
   Experience with accounting software is preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Personal Traits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Logical analyst with good attention to detail and strong technical skills and expertise
  </li>
  <li>
   Dedicated advocate who keeps customers as a top priority when making all business decisions
  </li>
  <li>
   Innovative problem solver who works well under pressure
  </li>
  <li>
   Enthusiastic and independent contributor with good planning and time management ability
  </li>
  <li>
   Excellent verbal and written communicator with effective interpersonal skills
  </li>
  <li>
   Passionate technical learner keen to experiment with and adopt new methods
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Workshift
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   9 AM to 5 PM Eastern Standard Time
  </li>
  <li>
   Willing to work weekends (if required)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


Technical Support Analyst

Compass Training and Consultancy Pvt. Ltd.

<p><b>Job Purpose</b></p><p>The Senior Technical Business Analyst acts as the bridge between business stakeholders and the in-house software development team. The role ensures that business requirements for e-commerce operations are deeply understood, translated into precise technical specifications, and delivered effectively through Agile practices. The position contributes to continuous improvement of internal systems, operational efficiency, and overall digital capability of the organisation.</p><p><b>Role and Responsibilities</b></p><ul><li><b>Requirements Gathering &amp; Analysis</b></li><li>Engage with business teams (operations, finance, logistics, customer support, marketing) to understand processes, challenges, and improvement opportunities.</li><li>Conduct detailed requirement workshops, interviews, and process mapping sessions.</li><li>Analyse business needs and convert them into clear functional and technical requirements.</li><li>Maintain detailed documentation, including user stories, acceptance criteria, process flows, and data mapping.</li><li><b>Agile Delivery Support</b></li><li>Collaborate closely with Product Owners, Scrum Masters, and development teams.</li><li>Break down complex requirements into actionable and prioritized user stories.</li><li>Participate actively in sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives.</li><li>Support estimation activities by providing business context and technical insights.</li><li>Ensure delivery meets business expectations and adheres to defined acceptance criteria.</li><li><b>Technical Analysis &amp; Solution Design</b></li><li>Work with architects and developers to validate technical feasibility and solution approach.</li><li>Assist in designing workflows, system integrations, data models, and API specifications.</li><li>Identify system gaps, logic flaws, or improvement areas and propose efficient solutions.</li><li>Evaluate and document the impact of changes across systems and processes.</li><li><b>Cross-Functional Collaboration</b></li><li>Act as a subject matter expert (SME) for e-commerce systems and tools.</li><li>Partner with QA teams to define test scenarios and ensure comprehensive test coverage.</li><li>Support UAT planning and execution by guiding business users and validating functionality.</li><li>Coordinate with third-party vendors or integration partners when required.</li><li><b>Reporting &amp; Project Tracking</b></li><li>Track progress of deliverables and highlight risks, dependencies, and issues proactively.</li><li>Provide weekly updates to leadership on project health, timelines, and outcomes.</li><li>Maintain documentation repositories and ensure all updates are version-controlled.</li><li><b>Continuous Improvement</b></li><li>Identify automation opportunities and workflow improvements to enhance operational efficiency.</li><li>Recommend enhancements based on data-driven insights and industry best practices.</li><li>Contribute to refining Agile processes and improving delivery quality.</li></ul><p><b>Required Skills &amp; Competencies</b></p><ul><li><b>Technical Skills</b></li><li>Strong understanding of e-commerce systems (ERP, OMS, WMS, Inventory, Finance modules).</li></ul><p>Job Type: Full-time</p><p>Pay: Up to Rs320,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have hands-on experience gathering requirements specifically for e-commerce systems (such as OMS, WMS, or ERP)?</li><li>The role involves maintaining detailed documentation. Are you comfortable drafting Acceptance Criteria and Process Flows? </li><li>Do you have experience coordinating with QA teams to define test scenarios and support UAT execution?</li><li>How would you rate your Spoken English Skills? (Out of 10)</li></ul><p>Experience:</p><ul><li>Business Analyst or Technical Business Analyst: 4 years (Preferred)</li></ul><p>Work Location: In person</p>

Sr Technical Business Analyst

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div>
About Contour:</div></div><div><div>
Contour Software is a global delivery hub for Constellation Software Inc. (CSI), one of the world&rsquo;s top 10 software companies. In just 14 years, Contour has grown to over 2,000 employees across Karachi, Lahore, and Islamabad, supporting CSI&rsquo;s 100+ vertical market software businesses around the world. From its origins in R&amp;D and finance, Contour now provides full-service support across functions&mdash;from customer experience to product development&mdash;for CSI&rsquo;s global operations.</div></div><div><div>
Division:</div></div><div><div>
Jonas Club ERP is the industry leader in enterprise software for private clubs. Serving over 2,200 clubs in 17+ countries, Jonas Club ERP helps streamline operations and deliver exceptional member experiences. This role is part of Jonas&rsquo;s global support team, focused on delivering world-class customer service for a suite of products trusted by golf clubs, country clubs, city clubs, and hospitality venues.</div></div><div><div>
Division Link: https://www.jonasclub.com/</div></div><div><div><br>
The Role:</div></div><div><div>
We are looking for a high-energy, service-driven Product Support Technician to join our Contour team. You&rsquo;ll be the first line of support for Jonas Club ERP users, resolving technical issues, guiding customers through system usage, and delivering a consistently professional experience across multiple support channels.</div></div><div><div>
This is a full-time, virtual support role requiring technical aptitude, service mindset, and a commitment to learning. Success in this role means embracing virtual training, adapting to new systems, and providing exceptional support with speed and empathy.</div></div><div><div><br>
Requirements:</div></div><div><div>
You bring a strong foundation in customer support and technical troubleshooting&mdash;ideally in contact centre software, club operations, or the hospitality industry. More importantly, you bring:</div></div><div><ul><li> Technical aptitude &ndash; Comfortable navigating software, understanding system architecture, and troubleshooting issues in real time.</li></ul></div><div><ul><li> Relevant experience &ndash; Prior exposure to customer product support in software, hospitality, or club environments.</li></ul></div><div><ul><li> A growth mindset &ndash; Willingness to learn new tools, adapt to evolving customer needs, and succeed in a virtual training setting.</li></ul></div><div><ul><li> Adaptability &ndash; Thrives in dynamic environments, open to feedback, and ready to take ownership of challenges.</li></ul></div><div></div><div><div><br>
Key Responsibilities:</div></div><div><ul><li> Customer Support &amp; Issue Resolution: Respond to clients via phone, email, chat, and ticketing platforms. Diagnose and resolve technical issues with professionalism and speed.</li></ul></div><div><ul><li> Product Knowledge &amp; Guidance: Help clients maximize the value of our software, explain feature usage, and recommend upgrades or best practices where needed.</li></ul></div><div><ul><li> Cross-Functional Collaboration: Work with internal teams (Development, QA, Product) to escalate and resolve complex issues. Liaise with club-facing roles to support broader club operations.</li></ul></div><div><ul><li> Process &amp; Documentation: Track and document all support activity using internal systems. Maintain detailed records and knowledge base updates.</li></ul></div><div><ul><li> Service Support &amp; Member Experience: Assist with booking, membership inquiries, and club service coordination to ensure a seamless client experience.</li></ul></div><div><ul><li> Client Satisfaction &amp; Continuous Improvement: Monitor feedback, contribute to process refinement, and flag areas of friction to enhance overall client satisfaction.</li></ul></div><div><div><br>
Skills &amp; Qualifications:</div></div><div><div>
Core Competencies (Must Have)</div></div><div><ul><li> Excellent communication skills &ndash; Clear, professional verbal and written English to explain technical concepts to clients and colleagues.</li></ul></div><div><ul><li> Customer service experience &ndash; Proven background in customer support or helpdesk roles, with a passion for solving problems and delivering value.</li></ul></div><div><ul><li> Technical troubleshooting ability &ndash; Confident diagnosing software, network, and system issues with a logical, methodical approach.</li></ul></div><div><ul><li> Organizational strength &ndash; Skilled at managing multiple priorities, tracking open tickets, and ensuring follow-through.</li></ul></div><div><ul><li> Adaptability &amp; resilience &ndash; Able to learn quickly, stay calm under pressure, and adjust to new systems or workflows.</li></ul></div><div><ul><li> Soft skills for service excellence &ndash; Active listening, empathy, patience, and a client-focused mindset that builds trust and satisfaction.</li></ul></div><div></div><div><div><br>
Technical Proficiency:</div></div><div><ul><li>Knowledge of networking fundamentals, including Windows file sharing, drive mapping, and port forwarding is an asset</li></ul></div><div><ul><li>Familiarity with Windows Server environments: processor specs, domain controllers, Active Directory, group policy management is an asset</li></ul></div><div><ul><li>Experience with Microsoft Office, CRM systems, and basic HTML is an asset</li></ul></div><div><ul><li>Understanding of VMware or Hyper-V is a plus is an asset</li></ul></div><div><ul><li>Exposure to PowerShell scripting is an asset</li></ul></div><div><div><br>
Education &amp; Experience:</div></div><div><ul><li>Experience in software support, hospitality, club operations, or similar industries is highly desirable</li></ul></div><div><ul><li>3-5+ years in technical support, customer service, or helpdesk environments</li></ul></div><div><ul><li>Bachelor&rsquo;s degree in computer science or a related discipline</li></ul></div><div><ul><li>Familiarity with ticketing systems and support platforms</li></ul></div><div><ul><li>Knowledge of basic accounting concepts</li></ul></div><div><div><br>
What You&rsquo;ll Bring:</div></div><div><ul><li>Client Focus &ndash; A service-first mindset with empathy and accountability</li></ul></div><div><ul><li>Technical Curiosity &ndash; Eagerness to learn how things work and solve problems</li></ul></div><div><ul><li>Flexibility &ndash; Comfort with evolving tools, systems, and service standards</li></ul></div><div><ul><li>Professionalism &ndash; Discreet, courteous, and reliable in every interaction</li></ul></div><div><div><br>
Work Schedule &amp; Availability:</div></div><div><ul><li> Training Period: 9 AM &ndash; 5 PM EST (6 PM &ndash; 3 AM PKT)</li></ul></div><div><ul><li> Post Training Schedule Availability: Must be open to work a rotating 24/7 shift including weekends and after-hours as business needs require.</li></ul></div><div></div><div><br>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Product Support Technician

HRPSP - Your Strategic HR Partner

<p><b>We Are Hiring &ndash; Technical Support Specialist (Level 1) | Lahore</b></p><p>Are you passionate about telecom systems and technical operations? Do you have hands-on experience in Linux, VAS nodes, and international campaigns? This opportunity is for you!</p><p><b>Key Responsibilities</b></p><ul><li>Manage &amp; monitor Linux &amp; Windows Servers along with system alarms/alerts</li><li>Work with APIs and system integrations</li><li>Handle VAS nodes (SMSC, SMS GW, USSD, MMS, SMPP, etc.)</li><li>Manage day-to-day SMS NOC operations (customer/vendor)</li><li>Perform trace capturing, troubleshooting &amp; reporting</li><li>Assist in developing dashboards and solutions</li><li>Work in shifts with on-call responsibility</li><li>Execute service configuration &amp; activation as per plan</li></ul><p><b>Must-Have Skills</b></p><ul><li>5&ndash;6 years of experience in IT / Telecom / Mobile Networks</li><li>Programming knowledge: <b>.Net / PHP / Python</b></li><li>Database expertise: <b>MySQL / MS SQL Server</b></li><li>Excellent English communication (spoken &amp; written)</li><li>Bachelor&rsquo;s degree (Master&rsquo;s preferred)</li><li>Experience working on <b>International Campaigns</b></li></ul><p><b>Benefits</b></p><p>Salary &amp; Incentives up to <b>150K</b><br/>Gratuity<br/>Subsidized Food<br/>Mobile Connection</p><p>Job Type: Full-time</p><p>Pay: Rs150,000.00 per month</p><p>Work Location: In person</p>

Technical Support Specialist (Level 1)

u-blox

<div>
 <p>
  We are looking for a reliable, hands-on and service-oriented professional to provide second-line support for our M365 platforms. This role focuses on SharePoint Online, Microsoft Teams, OneDrive, Power Platform (Power Apps, Power Automate &amp; Power Pages), and related services within the M365 suite. This role ensures platform stability, user satisfaction, and operational continuity. You will handle escalated issues, perform root cause analysis, and support configuration, access management, and incident resolution. In addition to resolving end-user issues, this role includes basic solution development, customization, and troubleshooting to support business process improvements and user enablement.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Responsibilities
  </strong>
 </p>
 <p>
  &bull; Handle escalated support tickets for SharePoint, Teams, OneDrive and Power Platform.
 </p>
 <p>
  &bull; Perform root cause analysis and resolve technical issues.
 </p>
 <p>
  &bull; Manage user access, permissions, sync errors, file recovery, and configuration settings.
 </p>
 <p>
  &bull; Troubleshoot and update existing Power Platform solutions. Design or modify Flows for approval, notifications, and simple automation.
 </p>
 <p>
  &bull; Build and configure lists/libraries, use JSON formatting for views, and apply Power Automate workflows.
 </p>
 <p>
  &bull; Support operational monitoring, reporting, and incident management.
 </p>
 <p>
  &bull; Contribute to platform enhancements and automation projects by supporting development efforts.
 </p>
 <p>
  &bull; Create and maintain knowledge base articles and support runbooks. Document customizations, automation, and issue resolutions for internal use.
 </p>
 <p>
  &bull; Stay current on Microsoft 365 developments and recommend enhancements.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Skills and Experience
  </strong>
 </p>
 <p>
  &bull; Strong hands-on experience with SharePoint Online and Microsoft Teams administration.
 </p>
 <p>
  &bull; Expertise in Microsoft 365 admin tools and PowerShell for basic admin tasks
 </p>
 <p>
  &bull; Solid understanding of Microsoft 365 governance, compliance, and security features.
 </p>
 <p>
  &bull; Experience with Power Platform troubleshooting and support especially in Power Automate and Power Apps
 </p>
 <p>
  &bull; Familiarity with collaboration platform integration and user support.
 </p>
 <p>
  &bull; Strong troubleshooting and analytical skills with the ability to work independently on service tickets.
 </p>
 <p>
  &bull; Proficiency in Incident Management processes (preferably using JIRA), along with a structured, independent, and reliable work approach.
 </p>
 <p>
  &bull; Excellent communication skills, capable of working with both technical and non-technical stakeholders.
 </p>
 <p>
  &bull; Fluent in English.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Nice to Have
  </strong>
 </p>
 <p>
  &bull; Experience with AvePoint Cloud Governance.
 </p>
 <p>
  &bull; Basic knowledge of Azure Cloud (serverless services like Azure Functions and Key Vault).
 </p>
 <p>
  &bull; Microsoft certifications (e.g., MS-900, PL-900 and MS-700: Managing Microsoft Teams).
 </p>
 <p>
  &bull; Familiarity with scripting (PowerShell, APIs).
 </p>
 <p>
  &bull; Experience working in mid-sized or international companies.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What are your perks?
  </strong>
 </p>
 <p>
  &bull; A multicultural and international company with over 60 different nationalities
 </p>
 <p>
  &bull; Project-based activities working with colleagues across the globe
 </p>
 <p>
  &bull; A start-up and innovation mindset while in the process of scaling-up processes and efficiencies
 </p>
 <p>
  &bull; Hybrid working model &amp; flexible working hours
 </p>
 <p>
  &bull; A strong learning environment and regular career discussions
 </p>
 <p>
  &bull; Company Performance Bonus
 </p>
 <p>
  &bull; Company provided lunch
 </p>
 <p>
  &bull; Hospitalization, OPD, Wellness allowance, Family and Friends Dinner allowance
 </p>
 <p>
  &bull; &hellip; And discover even more by talking with us!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Learn more about u-blox and its mission by reading here !
  </strong>
 </p>
 <p>
  &bull; Join a company that is customer-oriented, encourages creative thinking, looks for efficiency, fosters collaboration and team spirit, and upholds integrity and trust in all interactions.
 </p>
 <p>
  &bull; We see diversity as a strength and promote a culture of inclusion among our employees. Our varied backgrounds, ideas and experiences are critical to our success. We strive to become a strong learning organisation and are committed to provide our employees with equal opportunities regardless of differences such as gender, race, ethnicity, generations, belief.
 </p>
 <p>
 </p>
</div>


Microsoft 365 2nd Line Support Analyst

Techorphic

<p>Techorphic Pvt. Ltd. is a rapidly growing software development and SaaS company building AI-powered platforms, mobile apps, enterprise systems, and multi-tenant solutions for global clients. Our projects span across fintech, ad-tech, health-tech, productivity tools, marketplaces, and more.</p><p>We are expanding our product and engineering teams and looking for a <b>Business Analyst with strong software engineering understanding</b> who can translate ideas into clear requirements, processes, and documentation for developers.<br/>We are hiring a <b>Business Analyst (BA)</b> who understands both <b>business logic</b> and <b>software development workflows</b>.<br/>You will work closely with Product Managers, Developers, QA, and Stakeholders to define requirements, create user stories, and ensure smooth delivery of technical projects.</p><p>This role requires someone who can think analytically, document clearly, and communicate effectively with technical teams.</p><p><b>Key Responsibilities1. Requirements Gathering &amp; Documentation</b></p><ul><li>Conduct requirement sessions with clients, stakeholders, and internal teams.</li><li>Convert ideas into clear <b>BRDs (Business Requirement Documents)</b>, <b>FRDs</b>, <b>SRS</b>, <b>process flows</b>, and detailed system specs.</li><li>Create <b>user stories</b>, <b>epics</b>, <b>use cases</b>, and <b>acceptance criteria</b> in Jira/Asana.</li></ul><p><b>2. Product &amp; Feature Planning</b></p><ul><li>Understand business goals and convert them into actionable product features.</li><li>Build wireframes, basic mockups, and UX flows for new features.</li><li>Work with product managers to define sprint backlogs and roadmaps.</li></ul><p><b>3. Technical Communication</b></p><ul><li>Bridge communication between <b>engineering teams</b> and <b>stakeholders</b>.</li><li>Explain business needs in technical language developers can follow.</li><li>Ensure feasibility by collaborating with developers, architects, and QA.</li></ul><p><b>4. Process Mapping &amp; Optimization</b></p><ul><li>Create end-to-end process diagrams (BPMN, flowcharts, sequence diagrams).</li><li>Identify inefficiencies and propose technical solutions.</li></ul><p><b>5. QA Support &amp; UAT</b></p><ul><li>Prepare <b>test cases</b>, <b>acceptance tests</b>, and support QA team in validating features.</li><li>Assist stakeholders during UAT and ensure requirements are met before release.</li></ul><p><b>6. Continuous Improvement</b></p><ul><li>Maintain product documentation repository.</li><li>Ensure all changes are version-controlled and clearly communicated.</li><li>Recommend improvements in product workflows and user experience.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in <b>Computer Science, Software Engineering, or IT</b> (Preferred).</li><li>2&ndash;4+ years of experience as a <b>Business Analyst in a software company</b>.</li><li>Strong understanding of SDLC, Agile, Scrum, and technical environments.</li><li>Ability to create BRDs, SRS, user stories, acceptance criteria, workflows, wireframes.</li><li>Familiarity with tools like Jira, Asana, Figma, Lucidchart, Miro.</li><li>Excellent communication, analytical thinking, and documentation skills.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience in SaaS, multi-tenant platforms, AI-based systems, or mobile apps.</li><li>Understanding of APIs, databases, integrations, and backend/frontend architectures.</li><li>Ability to create low-fidelity mockups and diagrams independently.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary</li><li>Professional growth and career development</li><li>Opportunity to work on international SaaS products</li><li>Collaborative and supportive environment</li><li>Annual bonuses + paid leaves</li><li>Training and certifications support</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Senior Business Analyst

Phaedra Solutions

<p>Senior Business Analyst (Pre-Sales &amp; Solution Collaboration)</p><p>We are seeking an experienced <b>Senior Business Analyst</b> to join our team in <b>Lahore</b> for a <b>Full-time, On-site</b> role. This position requires <b>10 years</b> of professional experience, with deep expertise in pre-sales support, client engagement, and solution collaboration within the technology services sector.</p><p>The ideal candidate has a proven track record of working alongside <b>Solution Architects</b> to translate ambiguous business needs into structured technical documentation and robust solution blueprints. You will be critical in bridging business objectives with technical execution, ensuring all solutions are feasible, scalable, and fully aligned with client expectations. Preference will be given to candidates familiar with integrating AI-driven tools into business workflows.</p><p>Key ResponsibilitiesPre-Sales Support and Solution Design</p><ul><li><b>Collaboration:</b> Partner with Solution Architects and Sales teams to thoroughly understand client goals, technical requirements, and overall project scope.</li><li><b>Documentation Support:</b> Support the creation of technical proposals, project estimates, and Statements of Work (<b>SOWs</b>), ensuring clarity and alignment with client demands.</li><li><b>Discovery:</b> Conduct essential discovery sessions, stakeholder interviews, and requirement-gathering workshops to accurately identify business opportunities and client pain points.</li><li><b>Solution Blueprinting:</b> Collaborate with cross-functional teams to design value-driven solutions, roadmaps, and architecture outlines.</li><li><b>AI Enhancement:</b> Contribute to the creation of proposals and client analysis by utilizing automation or <b>AI-enhanced tools</b> for research and content generation.</li><li><b>Content Preparation:</b> Assist in preparing detailed <b>RFP/RFI</b> responses, case studies, and pre-sales presentation decks.</li></ul><p>Business Analysis and Technical Documentation</p><ul><li><b>Core Documentation:</b> Develop detailed <b>Business Requirement Documents (BRDs)</b>, <b>Functional Specifications (FRDs)</b>, <b>user stories</b>, and clear <b>workflow diagrams</b>.</li><li><b>Validation:</b> Validate requirements through continuous stakeholder feedback and ensure technical feasibility is confirmed by Solution Architects.</li><li><b>Control:</b> Maintain version-controlled documentation and ensure robust traceability across all project phases.</li><li><b>Process Improvement:</b> Utilize <b>AI-based tools</b> for data analysis, process optimization, and improving the quality and speed of documentation.</li></ul><p>Stakeholder Engagement and Communication</p><ul><li><b>Liaison:</b> Serve as the primary liaison between clients, the delivery team, and technical teams, ensuring transparent and consistent communication.</li><li><b>Presentation:</b> Present complex findings, insights, and proposed technical solutions to both technical and non-technical audiences.</li><li><b>Relationship Building:</b> Build and sustain long-term client relationships through consultative communication, strong business acumen, and reliability.</li></ul><p>Experience and Qualifications</p><ul><li><b>Experience:</b> <b>10 years</b> of professional experience as a Business Analyst, preferably in IT services, with significant exposure to pre-sales and Solution Architect collaboration.</li><li><b>Education:</b> Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Business Administration, Information Technology, or a related field.</li><li><b>Methodology:</b> Strong understanding of the <b>Software Development Lifecycles (SDLC)</b>, <b>Agile methodologies</b>, and solution design principles.</li><li><b>Technical Acumen:</b> Proven experience working with or alongside Solution Architects on technical discovery and pre-sales documentation.</li><li><b>AI Familiarity:</b> Exposure to or proficiency in <b>AI tools</b> (e.g., ChatGPT, Notion AI, or similar) for research, analysis, and workflow optimization.</li></ul><p><b>Key Skills</b></p><ul><li><b>Core Expertise:</b> Strong expertise in business analysis, pre-sales documentation, and precise client scoping.</li><li><b>Tools:</b> Proficiency in collaboration tools like <b>JIRA, Confluence, Figma, Miro</b>, or similar.</li><li><b>Solution Design:</b> Solid grasp of solution design fundamentals (e.g., APIs, integrations, cloud platforms).</li><li><b>Communication:</b> Excellent presentation, negotiation, and client management skills.</li><li><b>Problem-Solving:</b> Strong analytical, documentation, problem-solving, multitasking, and cross-functional collaboration abilities.</li></ul><p>Why Join Us?</p><ul><li><b>Impactful Collaboration:</b> Work closely with Solution Architects, Sales Leaders, and Technical Experts on global, high-impact projects.</li><li><b>Future-Ready:</b> Be part of a forward-thinking organization that actively integrates <b>AI-powered workflows</b> and innovation into its core operations.</li><li><b>Culture:</b> Join a collaborative, people-first culture that values ownership, learning, and professional growth.</li><li><b>Rewards:</b> Competitive salary package and clear performance-based career advancement opportunities.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

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2223 technical support analyst jobs IN Lahore

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Microsoft 365 2nd Line Support Analyst

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Senior Business Analyst