customer support representative Jobs in Lahore

customer support representative

data analyst

customer service representative Jobs in Lahore

customer service representative

customer support specialist Jobs in Lahore

customer support specialist

automation engineer

technical support analyst

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:<br>
<br>
Jonas Software is the leading provider of enterprise management software solutions in 17 vertical industries. Within each vertical market, Jonas boasts a group of market-leading brands, all of which are respected and longstanding leaders within their own domain. Jonas is an operating group of Constellation Software Inc. (CSI) - publicly traded on the Toronto Stock Exchange under the ticker symbol CSU. Constellation Software Inc. acquires, maintains, supports and enhances software systems for life. This position is part of our Jonas Club ERP's global R&amp;D team. Worldwide over 2,200 clubs in more than 17 countries, with memberships ranging from 100 to 20,000, utilize the Jonas Club ERP Software to build and enrich member relationships, increase revenues, and decrease costs.<br>
<br>
Division Link: https://www.jonasclub.com/<br>
<br>
The Position:<br>
<br>
We are seeking an enthusiastic, career-oriented Customer Support Analyst who is passionate about providing excellent service. This individual will be a highly motivated team player with exceptional communication skills and a strong ability to troubleshoot and resolve technical issues. You will work to ensure a positive and professional user experience for clients using our Club Software products and other offerings. The role also involves collaborating with different departments to provide efficient and comprehensive support; will also involve with handling a team of Support Analysts. This position will be based at our Contour Lahore Office.<br>
<br>
Primary Responsibilities:<br>
<br>
<ul><li>Customer Support &amp; Issue Resolution: Assist clients with inquiries and technical issues via email, ticketing systems, phone, and live chat. Troubleshoot software-related issues and provide solutions.</li><li>Product Knowledge &amp; Guidance: Provide product knowledge to existing clients, suggest upgrades, and ensure clients understand how to use our software effectively.</li><li>Collaborate Across Teams: Work closely with DEV and QA teams to resolve client issues. Interface with other departments like operations, concierge, event management, and membership administration to support overall club operations.</li><li>Documentation &amp; Tracking: Document, track, and monitor client issues within ticketing systems to ensure timely resolutions.</li><li>Service-Related Support: Assist with service-related inquiries, membership upgrades, booking requests, and other client needs, ensuring smooth and efficient service delivery.</li><li>Event &amp; Service Support: Gain hands-on experience in assisting with club events and managing member access to exclusive offerings, ensuring top-notch member service.</li><li>Monitor &amp; Improve Member Satisfaction: Participate in identifying areas for improvement based on member feedback and proactively ensure systems and processes run smoothly.</li><li>Time Management &amp; Prioritization: Manage multiple requests, prioritize tasks based on urgency, and meet Service Level Agreements (SLAs) for a seamless customer experience.</li><li>Team Communication &amp; Collaboration: Work closely with cross-functional teams to share insights and updates on member or client needs, ensuring all teams are aligned on service delivery.</li></ul><br>
Skills &amp; Qualifications:<br>
<br>
<ul><li>Communication Skills: Excellent verbal and written communication in English, with the ability to convey technical information clearly and professionally to clients and colleagues.</li><li>Customer Service Experience: Prior experience in customer service or helpdesk support, with a passion for problem-solving and assisting others.</li><li>Network and Windows File Sharing: Knowledge of File Sharing, Mapping Drives, forwarding of Ports is required. (Understanding of PowerShell would be an asset)</li><li>Hardware and Windows Server: Knowledge of Processor Speeds, Domain Controller, Active Directory, Managing Group Policies. (Familiarity with VMware/ Hyper V would be an asset)</li><li>Technical Proficiency: Experience with website and CRM applications; knowledge of HTML and strong working knowledge of Microsoft Office.</li><li>Organizational Skills: Strong multitasking and organizational abilities, with attention to detail and the ability to manage and track multiple issues or requests.</li><li>Calm Under Pressure: Ability to stay composed and effectively troubleshoot technical issues while handling multiple client requests.</li><li>Team-Oriented: Ability to work effectively in a collaborative team environment, contributing positively to team goals.</li><li>Adaptability &amp; Resilience: Willingness to learn and adapt to new tools and processes while maintaining a professional and positive attitude in a dynamic environment.</li><li>Accountability: Track and resolve customer issues, ensuring a timely and thorough follow-up. Maintain confidentiality and professionalism when dealing with clients.</li></ul><br>
Educational &amp; Technical Requirements:<br>
<br>
<ul><li>Education: Bachelor&rsquo;s degree in Computer Science or related field.</li><li>Experience: 6+ years of experience in a technical support or customer service environment.</li><li>Additional Knowledge (Preferred): Basic Accounting knowledge is a plus. Experience with Hospitality and Club Industry products would be an asset.</li><li>Ticketing Systems: Familiarity with ticketing and internal systems to record implementation and support issues.</li></ul>
What You&rsquo;ll Bring:<br>
<ul><li>Passion for Service: A genuine passion for customer service and helping others, with strong problem-solving and communication skills.</li><li>Willingness to Learn: A keen interest in learning about club management systems, member benefits, and event coordination in a fast-paced, service-driven environment.</li><li>Attention to Detail: Strong organizational skills to track customer requests and ensure they are addressed promptly and accurately.</li><li>Professionalism &amp; Discretion: Understanding the importance of maintaining confidentiality and providing respectful service to all members and clients.</li></ul><br>
Workshift (Job Timings):<br>
<br>
<ul><li>Shift Hours:</li></ul>
o Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)<br>
o Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)<br>
<ul><li>Weekend Availability: Must be willing to work on weekends when required.</li><li>After Hours Support: Willingness to provide support outside standard business hours as needed.</li></ul></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Senior Customer Support Analyst

PakWheels

<div><p>We are looking for a proactive <b>L1 Internal Support Analyst</b> who will be the first point of contact for internal teams reporting system issues, bugs, and product feedback. This role is critical in enabling fast resolution of routine problems, reducing noise for engineering squads, and ensuring structured communication with product and tech teams.</p>
<p><b>Key Responsibilities:</b></p>
<ul><li>Act as the <b>first line of support</b> for internal issue reporting across various business teams.</li>
<li>Receive, validate, and triage all incoming requests from internal users.</li>
<li>Resolve <b>routine platform-related issues</b> that fall under defined L1 scope.</li>
<li>Escalate confirmed bugs to the <b>relevant Squad Lead or Squad QA</b> with proper documentation.</li>
<li>Forward qualified product enhancement suggestions to the <b>respective Product Manager</b>.</li>
<li>Maintain internal logs, categorize reported issues, and contribute to continuous process improvement.</li>
<li>Collaborate with cross-functional teams (Product, QA, Engineering) to ensure timely resolution of support requests.</li>
<li>Assist in creating and maintaining internal support documentation and best practices for common scenarios.</li>
</ul>
<p><b>Qualification &amp; Experience:</b></p>
<ul><li>Minimum Bachelor&rsquo;s degree or equivalent qualification.</li>
<li>1&ndash;3 years of experience in a <b>support, QA, or operations</b> role in a tech or SaaS company</li>
<li>Strong understanding of how digital platforms work (admin panels, apps, workflows)</li>
<li>Excellent problem-solving, communication, and documentation skills</li>
<li>Familiar with bug reporting tools (e.g., Jira, Trello, or any issue tracker)</li>
<li>Able to prioritize issues based on impact and business urgency</li>
<li>Detail-oriented and comfortable interacting with multiple departments</li>
</ul>
<p><b>Preferred Skills</b></p>
<ul><li>Experience with customer service platforms (Zendesk, Freshdesk, Intercom)</li>
<li>Familiarity with mobile app ecosystems (Android/iOS)</li>
<li>Understanding of product feedback flows</li>
<li>Basic knowledge of QA/test case validation is a plus</li>
</ul>
<p>At PakWheels, we take pride in fostering a dynamic and innovative workplace culture that values collaboration and growth. Since 2003, PakWheels.com has transformed the automobile industry in Pakistan, helping millions of Pakistanis buy, sell, and maintain their vehicles. By joining PakWheels, you'll be part of a mission to revolutionize the automobile landscape. Our environment thrives on creativity, teamwork, and forward-thinking ideas.</p></div>

Platform Support Analyst

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  The Division
  <br/>
  <br/>
 </strong>
 Jonas Software is the leading provider of enterprise management software solutions in 17 vertical industries. Within each vertical market, Jonas boasts a group of market-leading brands, all of which are respected and longstanding leaders within their own domain. Jonas is an operating group of Constellation Software Inc. (CSI) - publicly traded on the Toronto Stock Exchange under the ticker symbol CSU. Constellation Software Inc. acquires, maintains, supports and enhances software systems for life. This position is part of our Jonas Club ERP's global R&amp;D team. Worldwide over 2,200 clubs in more than 17 countries, with memberships ranging from 100 to 20,000, utilize the Jonas Club ERP Software to build and enrich member relationships, increase revenues, and decrease costs.
 <br/>
 <br/>
 Division Link: https://www.jonasclub.com/
 <br/>
 <br/>
 <strong>
  The Position
  <br/>
  <br/>
 </strong>
 We are seeking an enthusiastic, career-oriented Customer Support Analyst who is passionate about providing excellent service. This individual will be a highly motivated team player with exceptional communication skills and a strong ability to troubleshoot and resolve technical issues. You will work to ensure a positive and professional user experience for clients using our Club Software products and other offerings. The role also involves collaborating with different departments to provide efficient and comprehensive support; will also involve with handling a team of Support Analysts. This position will be based at our Contour Lahore Office.
 <br/>
 <br/>
 <strong>
  Primary Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Support &amp; Issue Resolution: Assist clients with inquiries and technical issues via email, ticketing systems, phone, and live chat. Troubleshoot software-related issues and provide solutions.
  </li>
  <li>
   Product Knowledge &amp; Guidance: Provide product knowledge to existing clients, suggest upgrades, and ensure clients understand how to use our software effectively.
  </li>
  <li>
   Collaborate Across Teams: Work closely with DEV and QA teams to resolve client issues. Interface with other departments like operations, concierge, event management, and membership administration to support overall club operations.
  </li>
  <li>
   Documentation &amp; Tracking: Document, track, and monitor client issues within ticketing systems to ensure timely resolutions.
  </li>
  <li>
   Service-Related Support: Assist with service-related inquiries, membership upgrades, booking requests, and other client needs, ensuring smooth and efficient service delivery.
  </li>
  <li>
   Event &amp; Service Support: Gain hands-on experience in assisting with club events and managing member access to exclusive offerings, ensuring top-notch member service.
  </li>
  <li>
   Monitor &amp; Improve Member Satisfaction: Participate in identifying areas for improvement based on member feedback and proactively ensure systems and processes run smoothly.
  </li>
  <li>
   Time Management &amp; Prioritization: Manage multiple requests, prioritize tasks based on urgency, and meet Service Level Agreements (SLAs) for a seamless customer experience.
  </li>
  <li>
   Team Communication &amp; Collaboration: Work closely with cross-functional teams to share insights and updates on member or client needs, ensuring all teams are aligned on service delivery.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communication Skills: Excellent verbal and written communication in English, with the ability to convey technical information clearly and professionally to clients and colleagues.
  </li>
  <li>
   Customer Service Experience: Prior experience in customer service or helpdesk support, with a passion for problem-solving and assisting others.
  </li>
  <li>
   Network and Windows File Sharing: Knowledge of File Sharing, Mapping Drives, forwarding of Ports is required. (Understanding of PowerShell would be an asset)
  </li>
  <li>
   Hardware and Windows Server: Knowledge of Processor Speeds, Domain Controller, Active Directory, Managing Group Policies. (Familiarity with VMware/ Hyper V would be an asset)
  </li>
  <li>
   Technical Proficiency: Experience with website and CRM applications; knowledge of HTML and strong working knowledge of Microsoft Office.
  </li>
  <li>
   Organizational Skills: Strong multitasking and organizational abilities, with attention to detail and the ability to manage and track multiple issues or requests.
  </li>
  <li>
   Calm Under Pressure: Ability to stay composed and effectively troubleshoot technical issues while handling multiple client requests.
  </li>
  <li>
   Team-Oriented: Ability to work effectively in a collaborative team environment, contributing positively to team goals.
  </li>
  <li>
   Adaptability &amp; Resilience: Willingness to learn and adapt to new tools and processes while maintaining a professional and positive attitude in a dynamic environment.
  </li>
  <li>
   Accountability: Track and resolve customer issues, ensuring a timely and thorough follow-up. Maintain confidentiality and professionalism when dealing with clients.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Educational &amp; Technical Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: Bachelor&rsquo;s degree in Computer Science or related field.
  </li>
  <li>
   Experience: 3+ years of experience in a technical support or customer service environment.
  </li>
  <li>
   Additional Knowledge (Preferred): Basic Accounting knowledge is a plus. Experience with Hospitality and Club Industry products would be an asset.
  </li>
  <li>
   Ticketing Systems: Familiarity with ticketing and internal systems to record implementation and support issues.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Passion for Service: A genuine passion for customer service and helping others, with strong problem-solving and communication skills.
  </li>
  <li>
   Willingness to Learn: A keen interest in learning about club management systems, member benefits, and event coordination in a fast-paced, service-driven environment.
  </li>
  <li>
   Attention to Detail: Strong organizational skills to track customer requests and ensure they are addressed promptly and accurately.
  </li>
  <li>
   Professionalism &amp; Discretion: Understanding the importance of maintaining confidentiality and providing respectful service to all members and clients.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Workshift (Job Timings)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shift Hours:
  </li>
  <li>
   Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)
  </li>
  <li>
   Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)
  </li>
  <li>
   Weekend Availability: Must be willing to work on weekends when required.
  </li>
  <li>
   After Hours Support: Willingness to provide support outside standard business hours as needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


Customer Support Analyst

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><br>
The Division:<br>
<br>
Jonas Software is the leading provider of enterprise management software solutions in 17 vertical industries. Within each vertical market, Jonas boasts a group of market-leading brands, all of which are respected and longstanding leaders within their own domain. Jonas is an operating group of Constellation Software Inc. (CSI) - publicly traded on the Toronto Stock Exchange under the ticker symbol CSU. Constellation Software Inc. acquires, maintains, supports and enhances software systems for life. This position is part of our Jonas Club ERP's global R&amp;D team. Worldwide over 2,200 clubs in more than 17 countries, with memberships ranging from 100 to 20,000, utilize the Jonas Club ERP Software to build and enrich member relationships, increase revenues, and decrease costs.<br>
<br>
Division Link: https://www.jonasclub.com/<br>
<br>
The Position:<br>
<br>
We are seeking an enthusiastic, career-oriented Customer Support Analyst who is passionate about providing excellent service. This individual will be a highly motivated team player with exceptional communication skills and a strong ability to troubleshoot and resolve technical issues. You will work to ensure a positive and professional user experience for clients using our Club Software products and other offerings. The role also involves collaborating with different departments to provide efficient and comprehensive support; will also involve with handling a team of Support Analysts. This position will be based at our Contour Lahore Office.<br>
<br>
Primary Responsibilities:<br>
<br>
<ul><li>Customer Support &amp; Issue Resolution: Assist clients with inquiries and technical issues via email, ticketing systems, phone, and live chat. Troubleshoot software-related issues and provide solutions.</li><li>Product Knowledge &amp; Guidance: Provide product knowledge to existing clients, suggest upgrades, and ensure clients understand how to use our software effectively.</li><li>Collaborate Across Teams: Work closely with DEV and QA teams to resolve client issues. Interface with other departments like operations, concierge, event management, and membership administration to support overall club operations.</li><li>Documentation &amp; Tracking: Document, track, and monitor client issues within ticketing systems to ensure timely resolutions.</li><li>Service-Related Support: Assist with service-related inquiries, membership upgrades, booking requests, and other client needs, ensuring smooth and efficient service delivery.</li><li>Event &amp; Service Support: Gain hands-on experience in assisting with club events and managing member access to exclusive offerings, ensuring top-notch member service.</li><li>Monitor &amp; Improve Member Satisfaction: Participate in identifying areas for improvement based on member feedback and proactively ensure systems and processes run smoothly.</li><li>Time Management &amp; Prioritization: Manage multiple requests, prioritize tasks based on urgency, and meet Service Level Agreements (SLAs) for a seamless customer experience.</li><li>Team Communication &amp; Collaboration: Work closely with cross-functional teams to share insights and updates on member or client needs, ensuring all teams are aligned on service delivery.</li></ul><br>
Skills &amp; Qualifications:<br>
<br>
<ul><li>Communication Skills: Excellent verbal and written communication in English, with the ability to convey technical information clearly and professionally to clients and colleagues.</li><li>Customer Service Experience: Prior experience in customer service or helpdesk support, with a passion for problem-solving and assisting others.</li><li>Network and Windows File Sharing: Knowledge of File Sharing, Mapping Drives, forwarding of Ports is required. (Understanding of PowerShell would be an asset)</li><li>Hardware and Windows Server: Knowledge of Processor Speeds, Domain Controller, Active Directory, Managing Group Policies. (Familiarity with VMware/ Hyper V would be an asset)</li><li>Technical Proficiency: Experience with website and CRM applications; knowledge of HTML and strong working knowledge of Microsoft Office.</li><li>Organizational Skills: Strong multitasking and organizational abilities, with attention to detail and the ability to manage and track multiple issues or requests.</li><li>Calm Under Pressure: Ability to stay composed and effectively troubleshoot technical issues while handling multiple client requests.</li><li>Team-Oriented: Ability to work effectively in a collaborative team environment, contributing positively to team goals.</li><li>Adaptability &amp; Resilience: Willingness to learn and adapt to new tools and processes while maintaining a professional and positive attitude in a dynamic environment.</li><li>Accountability: Track and resolve customer issues, ensuring a timely and thorough follow-up. Maintain confidentiality and professionalism when dealing with clients.</li></ul><br>
Educational &amp; Technical Requirements:<br>
<br>
<ul><li>Education: Bachelor&rsquo;s degree in Computer Science or related field.</li><li>Experience: 3+ years of experience in a technical support or customer service environment.</li><li>Additional Knowledge (Preferred): Basic Accounting knowledge is a plus. Experience with Hospitality and Club Industry products would be an asset.</li><li>Ticketing Systems: Familiarity with ticketing and internal systems to record implementation and support issues.</li></ul>
What You&rsquo;ll Bring:<br>
<ul><li>Passion for Service: A genuine passion for customer service and helping others, with strong problem-solving and communication skills.</li><li>Willingness to Learn: A keen interest in learning about club management systems, member benefits, and event coordination in a fast-paced, service-driven environment.</li><li>Attention to Detail: Strong organizational skills to track customer requests and ensure they are addressed promptly and accurately.</li><li>Professionalism &amp; Discretion: Understanding the importance of maintaining confidentiality and providing respectful service to all members and clients.</li></ul><br>
Workshift (Job Timings):<br>
<br>
<ul><li>Shift Hours:</li></ul>
o Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)<br>
o Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)<br>
<ul><li>Weekend Availability: Must be willing to work on weekends when required.</li></ul><br>
<ul><li>After Hours Support: Willingness to provide support outside standard business hours as needed.</li></ul></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Compass Training and Consultancy Pvt. Ltd.

<p>ROLE AND RESPONSIBILITIES</p><p>&#61623; Managing IT support tickets and service requests in the ITSM system: Efficiently manage and resolve IT</p><p>support tickets and service requests. Ensure timely follow-up and resolution to maintain a high level of</p><p>end user satisfaction. Track and document all incidents and requests in the IT Service Management (ITSM)</p><p>system, ensuring accurate records for future reference and analysis.</p><p>&#61623; Develop knowledge base to assist end users: Create and maintain a comprehensive knowledge base to</p><p>provide end users with self-help resources. This includes documenting common issues, solutions, and best</p><p>practices to improve user experience and reduce support ticket volume.</p><p>&#61623; Rolling out software updates: Coordinate and execute the deployment of software updates across the</p><p>organization's end points. Ensure that all systems are up to date with the latest patches and updates,</p><p>thereby minimizing security vulnerabilities and enhancing performance. Evaluate and validate updates</p><p>prior to widespread deployment to prevent potential issues.</p><p>&#61623; Remediate known vulnerabilities on end points: Identify and address known vulnerabilities on end-user</p><p>devices. Implement security measures to protect systems from potential threats. Conduct regular audits</p><p>and vulnerability assessments to ensure continuous protection against emerging risks.</p><p>&#61623; Respond to security incidents in a timely manner: Act as the first line of defence in responding to security</p><p>incidents. Investigate and analyse security breaches, providing immediate and effective remediation.</p><p>Collaborate with the Head of Infrastructure to develop and implement strategies to prevent future</p><p>incidents.</p><p>&#61623; Onboarding and offboarding employees: Facilitate the onboarding and offboarding process for employees.</p><p>Set up new user accounts, configure hardware and software, and ensure access to necessary resources.</p><p>Decommission accounts and retrieve equipment from departing employees, thereby maintaining data</p><p>security and integrity.</p><p>&#61623; Occasionally assist head of infrastructure on projects when needed: Provide support to the Head of</p><p>Infrastructure on various projects. This may include network upgrades, server installations, and other</p><p>projects aimed at enhancing the organization's IT capabilities.</p><p>QUALIFICATIONS AND EDUCATION REQUIREMENTS</p><p>&#61623; Bachelor&rsquo;s in computer science, Information Technology, or related field</p><p>Certifications (Preferred but not mandatory):</p><p>&#61623; Microsoft Certified: Modern Desktop Administrator Associate</p><p>&#61623; CompTIA A+ / Network+ / Security+</p><p>&#61623; ITIL Foundation Certification</p><p>&#61623; Microsoft 365 Certified: Fundamentals or equivalent</p><p>KEY REQUIREMENTS</p><p>&#61623; Proven 3-4 years&rsquo; experience in IT support or a similar role.</p><p>&#61623; Strong knowledge of ITSM systems and best practices.</p><p>&#61623; Proficient in rolling out software updates and managing end-point security.</p><p>&#61623; Proficient in Microsoft 365 user management, Intune device management, and basic Exchange</p><p>administration.</p><p>&#61623; Excellent problem-solving and analytical skills.</p><p>&#61623; Effective communication and people skills.</p><p>&#61623; Ability to work independently and as part of a team.</p><p>&#61623; Microsoft certifications are a plus.</p><p>&#61623; If Microsoft Certified it would be a Plus</p><p>Job Type: Full-time</p><p>Pay: From Rs130,000.00 per month</p><p>Application Question(s):</p><ul><li>Timings are 11am-8pm in Arfa Karim Toweres (Monday- Friday), does that work for you?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>IT Support Analyst : 4 years (Required)</li></ul><p>Location:</p><ul><li>Lahore Ferozepur Road (Preferred)</li></ul><p>Work Location: In person</p>

IT Support Analyst

ibex

<div>
 We are seeking a detail-oriented with Experience and technically skilled Senior
 <br/>
 <br/>
 Genesys WFM Technical Support professional to join our team. This role is
 <br/>
 <br/>
 responsible for ensuring the stability, integrity, and optimal performance of the
 <br/>
 <br/>
 Genesys Cloud Workforce Management (WFM) system. You will support users across
 <br/>
 <br/>
 the business, troubleshoot WFM issues, and collaborate with technical teams to
 <br/>
 <br/>
 ensure smooth operation of scheduling, forecasting, and adherence functionalities.
 <br/>
 <br/>
 This is a critical support role that requires strong communication skills, a proactive
 <br/>
 <br/>
 mindset, and the ability to troubleshoot and resolve technical issues efficiently.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide day-to-day technical support to Genesys Cloud WFM users.
  </li>
  <li>
   Work cross-functionally with WFM teams and technical departments to resolve
   <br/>
   <br/>
  </li>
 </ul>
 WFM-related issues and implement enhancements.
 <br/>
 <br/>
 <ul>
  <li>
   Troubleshoot and resolve software bugs, performance issues, and integration
   <br/>
   <br/>
  </li>
 </ul>
 problems related to Scheduling, Forecasting, and Adherence.
 <br/>
 <br/>
 <ul>
  <li>
   Maintain accuracy and consistency in data inputs/outputs from the WFM
   <br/>
   <br/>
  </li>
 </ul>
 platform.
 <br/>
 <br/>
 <ul>
  <li>
   Conduct regular audits on BU and MU setups, feeds, adherence metrics,
   <br/>
   <br/>
  </li>
 </ul>
 mapping, and skilling configurations.
 <br/>
 <br/>
 <ul>
  <li>
   Assist end-users with inquiries, tickets, and training related to WFM systems.
  </li>
  <li>
   Maintain updated documentation for system configurations and processes.
  </li>
  <li>
   Track, prioritize, and resolve support tickets while meeting defined SLA targets.
  </li>
  <li>
   Generate and deliver Monthly WFM Support Summary Reports and Incident
   <br/>
   <br/>
  </li>
 </ul>
 Reports including Root Cause Analyses.
 <br/>
 <br/>
 <ul>
  <li>
   Collaborate with the software vendor as needed to resolve complex system
   <br/>
   <br/>
  </li>
 </ul>
 issues.
 <br/>
 <br/>
 <ul>
  <li>
   Drive continuous improvement by identifying and implementing innovations to
   <br/>
   <br/>
  </li>
 </ul>
 increase system efficiency and data accuracy.
 <br/>
 <br/>
 <ul>
  <li>
   Ensuring escalated issues are addressed appropriately within the Service level
   <br/>
   <br/>
  </li>
 </ul>
 dedifnitions.
 <br/>
 <br/>
 <ul>
  <li>
   Ensuring availability as First escalation point in after hours on-call basis.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   4 to 6 years of experience specifically supporting Genesys Cloud WFM.
  </li>
  <li>
   Strong understanding of Workforce Management concepts and systems.
  </li>
  <li>
   Bachelor&rsquo;s Degree in Information Technology, Computer Science, Engineering,
   <br/>
   <br/>
  </li>
 </ul>
 or a related field.
 <br/>
 <br/>
 <ul>
  <li>
   Prior experience in a Workforce Management team is plus.
  </li>
  <li>
   Any relevant Certification in Genesys is preferred.
  </li>
  <li>
   Advanced troubleshooting and technical support skills.
  </li>
  <li>
   Excellent written and verbal communication skills, including the ability to
   <br/>
   <br/>
  </li>
 </ul>
 explain technical concepts to non-technical stakeholders.
 <br/>
 <br/>
 <ul>
  <li>
   High attention to detail, with strong planning and organizational skills.
  </li>
  <li>
   Ability to independently manage tasks and take ownership from initiation to
   <br/>
   <br/>
  </li>
 </ul>
 completion.
 <br/>
 <br/>
 <ul>
  <li>
   Skilled in creating documentation and process guides.
  </li>
  <li>
   Strong analytical mindset and technical aptitude for software systems.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Attributes
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Self-starter with a proactive and collaborative approach.
  </li>
  <li>
   Comfortable in a dynamic, fast-paced support environment.
  </li>
  <li>
   Ability to multitask and prioritize effectively.
   <br/>
   <br/>
  </li>
 </ul>
 Work Mode: Onsite
 <br/>
 <br/>
 Shifts: US Eastern Standard Hours
 <br/>
 <br/>
 Language: Fluent English (written and verbal)
</div>


Genesys WFM Sr. Technical Support

Soliton Technologies

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are looking for a detail-driven
 <strong>
  Technical Analyst
 </strong>
 to support the development and maintenance of Data Dashboards for our SAAS product. The role involves defining and validating data requirements for large-scale healthcare datasets stored in
 <strong>
  ClickHouse
 </strong>
 , ensuring data accuracy and usability for performance measurement, risk adjustment, quality reporting, and care coordination analytics.
 <br/>
 <br/>
 The ideal candidate will possess strong SQL skills, a solid understanding of healthcare data (including claims, EHR, and clinical quality measures), and experience translating business needs into clear technical documentation.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work closely with clinical, product, and analytics teams to define technical data requirements that support VBC initiatives (e.g., ACO REACH, APCM, CCM).
  </li>
  <li>
   Translate regulatory and clinical program specifications into structured requirements suitable for implementation in ClickHouse.
  </li>
  <li>
   Create data requirement documents, source-to-target mappings, and validation frameworks for healthcare data (e.g., CCLF, HL7, FHIR, CCDA, CPT, ICD-10).
  </li>
  <li>
   Design and validate SQL (?)queries in ClickHouse to support dashboards, financial models, and population health analytics.
  </li>
  <li>
   Conduct rigorous data validation and profiling to ensure data completeness, accuracy, and conformance with CMS, NCQA, and HEDIS standards.
  </li>
  <li>
   Collaborate with data engineers and QA to verify the proper implementation of data models and pipelines.
  </li>
  <li>
   Conduct audit, compliance, and performance reviews by providing structured documentation and ad hoc analysis as needed.
  </li>
  <li>
   Maintain data dictionaries, lineage diagrams, and technical documentation for VBC products and reporting logic.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Health Informatics, Mathematics, Statistics or related field.
  </li>
  <li>
   2-4 years of experience as a Technical Analyst, Data Analyst, or Business Analyst in a healthcare technology or analytics setting.
  </li>
  <li>
   Solid understanding and expertise in Datasets and Statistical calculations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Advanced SQL skills with practical experience in MS SQL, ClickHouse or other columnar databases (e.g., BigQuery, Redshift).
  </li>
  <li>
   Experience with clinical terminologies and code sets (e.g., SNOMED, LOINC, ICD-10, CPT).
  </li>
  <li>
   Understanding of data interoperability standards such as FHIR, HL7, and X12.
  </li>
  <li>
   Proficiency with BI tools (e.g., Apache Superset, Tableau) and workflow documentation tools (Confluence).
  </li>
  <li>
   Familiarity with care coordination platforms, population health software, or risk stratification engines.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us:
 </strong>
 Persivia and Soliton Technologies are AI-powered HealthTech platform that enables providers, payers, and large health care International organizations to deliver personalized, value-based care. By integrating clinical and claims data, we deliver real-time insights that drive improved patient outcomes, clinical performance, and operational efficiency.
 <br/>
 <br/>
 Role Code:
 <strong>
  #ST25Q3TA
 </strong>
</div>


Technical Analyst - Healthcare Data (Data Dashboards)

Explore 1083+ Technical support analyst in Lahore this September. Find roles across top companies and apply now to boost your career.

1083 technical support analyst jobs IN Lahore

Senior Customer Support Analyst

Platform Support Analyst

Customer Support Analyst

Customer Support Analyst

IT Support Analyst

Genesys WFM Sr. Technical Support

Technical Analyst - Healthcare Data (Data Dashboards)