technical support analyst

City First Bank of DC

<div>Description:
<p><b>
WHO WE ARE</b></p><p><b>
City First Bank N.A.</b> is a mission-driven Community Development Financial Institution (CDFI) principally focused on a transformative impact in underserved, urban markets with the highest needs to drive equitable economic development. Our credit activities are purely commercial and focused on the following segments: Multifamily Affordable Housing, Not-for-Profit Finance, and Small Business Finance. As a depository and commercial lending provider with over $1.3 billion in bank assets as of December 31, 2024, our unified organization has over 100 employees in Washington DC and Los Angeles/Inglewood, CA.</p><p><b>
ROLE SUMMARY</b></p><p>
The Service Desk Analyst provides Tier 1 and Tier 2 technical support for user endpoints, internal systems and a suite of banking applications. A blend of sharp technical diagnostic skills and superior customer service is required as you serve as the primary point of contact for IT incidents and service requests, providing troubleshooting, system access support, workstation configuration, and guidance on standard applications and banking systems. This role requires timely resolution or appropriate escalation of issues while maintaining accurate ticket documentation and adhering to security, compliance, and operational standards required in a highly regulated financial environment.</p><p><b>
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES</b></p><ul><li>
Serve as the first point of contact for all IT incidents and service requests via phone, email, chat, and ticketing system.</li><li>
Perform initial triage, troubleshooting, and resolution of user issues involving software, network connectivity, and banking applications.</li><li>
Diagnose and troubleshoot technical issues and, if escalation is necessary, collaborate internally or with vendors, and follow-up to ensure problem resolution.</li><li>
Install, configure, and troubleshoot hardware including desktops, laptops, printers, copiers, and peripherals such as webcams, scanners, check scanners and receipt printers/validators.</li><li>
Document all work thoroughly in the ticketing system, ensuring SLAs are met, accurate categorization, prioritization, and resolution notes.</li><li>
Provide guidance and training to employees on technology tools, best practices, and secure usage.</li><li>
Work with vendors in support of external SaaS and outsourced systems used by the bank and resolving issues, assigning permissions, rights, access, security, and administration.</li><li>
Create and maintain IT knowledge base articles, FAQs, and self-service resources.</li><li>
Manage user identity lifecycle including onboarding, role changes, and offboarding.</li><li>
Maintain compliance with IT policies, procedures, and regulatory guidelines including FFIEC, GLBA, cybersecurity standards, and internal security policies.</li><li>
Deliver professional, courteous, and clear communication to employees in all interactions.</li><li>
Build strong working relationships with staff and internal teams to support business operations effectively.</li><li>
Remain up-to-date with cybersecurity news and product knowledge around new functionality and releases on supported products; assist with implementing training as necessary.</li><li>
May include additional responsibilities such as branch site visits, knowledgebase management, internal projects and all other duties as assigned.</li></ul>
Requirements:
<p><b>
EDUCATION &amp; EXPERIENCE</b></p><p><b>
Required Education/Experience:</b></p><ul><li>
3+ years of IT experience in a support role.</li><li>
Experience supporting banks or financial institutions preferred.</li><li>
BS in Computer Science or equivalent IT Certifications.</li><li>
Previous Customer Service experience preferred.</li><li>
Advanced knowledge and expertise with Microsoft365, SharePoint Online, OneDrive for Business, Teams, VoIP</li></ul><p><b>
CERTIFICATIONS</b></p><ul><li>
None</li></ul><p><b>
KNOWLEDGE, SKILLS, AND ABILITIES</b></p><p><b>
Required Knowledge &amp; Skills:</b></p><ul><li>
Demonstrate a genuine interest in learning about new technologies with a passion for solving complex problems and growing your expertise</li><li>
Advanced knowledge and expertise with Windows operating systems and Microsoft365, SharePoint Online, OneDrive for Business, Teams.</li><li>
Experience with Active Directory, Entra ID, basic networking concepts, and endpoint management tools.</li><li>
Understanding of role-based permissions, Identity and Access management.</li><li>
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.</li><li>
Professional written and interpersonal skills are essential.</li></ul><p><b>
Preferred Knowledge &amp; Skills:</b></p><ul><li>
Banking core systems such as FIS, Jack henry, Fiserv.</li><li>
Microsoft365 services and Office application suite</li><li>
Citrix XenDesktop VDI Environment</li><li>
Financial Technology Solutions including Abrigo Sageworks, LaserPro, BAM+</li></ul></div>

Service Desk Analyst

Nscale

<div>
 <strong>
  About Nscale
  <br/>
  <br/>
 </strong>
 Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.
 <br/>
 <br/>
 <br/>
 <br/>
 We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Nscale is seeking a Support Desk Analyst to provide first and second-line technical support to both internal teams and external customers.
 <br/>
 <br/>
 This role serves as the frontline of our support organization, ensuring timely resolution of technical issues, maintaining high service standards, and escalating complex problems appropriately. You will play a critical role in maintaining operational continuity and delivering a high-quality support experience in a fast-paced, high-growth AI infrastructure environment.
 <br/>
 <br/>
 <strong>
  What You'll be Doing
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle incoming support requests via ticketing systems, email, and chat channels.
  </li>
  <li>
   Diagnose, troubleshoot, and resolve hardware, software, and cloud infrastructure issues.
  </li>
  <li>
   Log, track, and maintain accurate updates on all support tickets.
  </li>
  <li>
   Prioritize and escalate issues appropriately based on severity and impact.
  </li>
  <li>
   Maintain professional, clear, and courteous communication with users and stakeholders.
  </li>
  <li>
   Provide first-line technical support for connectivity, access, and configuration issues.
  </li>
  <li>
   Assist with account provisioning, permissions management, and authentication support.
  </li>
  <li>
   Support onboarding and offboarding processes, including device and access setup.
  </li>
  <li>
   Document issues, resolutions, and recurring patterns to build and maintain a knowledge base.
  </li>
  <li>
   Identify systemic issues and escalate recurring problems to engineering or infrastructure teams.
  </li>
  <li>
   Contribute to continuous improvement of support processes and workflows.
  </li>
  <li>
   Identify opportunities for automation of repetitive support tasks.
  </li>
  <li>
   Participate in knowledge-sharing sessions and internal training initiatives.
  </li>
  <li>
   Support implementation of new tools, systems, and support platforms.
  </li>
  <li>
   Collaborate closely with Internal IT, Infrastructure, and Platform Engineering teams.
  </li>
  <li>
   Support incident response efforts and assist in restoring service during outages.
  </li>
  <li>
   Ensure alignment with IT security and data protection standards.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Performance Indicators
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   First response time
  </li>
  <li>
   Ticket resolution time
  </li>
  <li>
   Customer satisfaction (CSAT)
  </li>
  <li>
   Ticket backlog management
  </li>
  <li>
   Escalation accuracy and efficiency
  </li>
  <li>
   Knowledge base contribution and documentation quality
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1&ndash;3 years of experience in technical support, help desk, or a customer-facing technical role.
  </li>
  <li>
   Strong troubleshooting and analytical problem-solving skills.
  </li>
  <li>
   Excellent written and verbal communication skills.
  </li>
  <li>
   Ability to prioritize effectively in a fast-paced, high-growth environment.
  </li>
  <li>
   Organized, disciplined, and detail-oriented approach to work.
  </li>
  <li>
   Reliable and methodical with strong ownership mindset.
  </li>
  <li>
   Collaborative team player with strong interpersonal skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Knowledge
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Solid understanding of IT fundamentals (networking, operating systems, cloud concepts).
  </li>
  <li>
   Experience supporting Windows and/or macOS environments.
  </li>
  <li>
   Familiarity with ticketing systems and remote support tools.
  </li>
  <li>
   Basic understanding of IT security and data protection principles.
  </li>
  <li>
   Experience with VPN technologies and remote access troubleshooting.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice to Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in a startup or scale-up environment.
  </li>
  <li>
   Familiarity with cloud platforms (AWS, GCP, Azure).
  </li>
  <li>
   Exposure to GPU infrastructure or AI/ML environments.
  </li>
  <li>
   Understanding of IT Service Management (ITIL) processes.
  </li>
  <li>
   Relevant certifications (CompTIA A+, Security+, or similar).
  </li>
  <li>
   Experience supporting technical or engineering teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Can Offer You
  <br/>
  <br/>
 </strong>
 At Nscale, you'll find a
 <strong>
  collaborative, supportive, and innovative environment
 </strong>
 where your contributions spark real impact. We're building something extraordinary, and we want you at the core.
 <br/>
 <br/>
 <ul>
  <li>
   Highly competitive package (base + equity) with reviews every 12 months. 🚀
  </li>
  <li>
   Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. ✨
  </li>
  <li>
   Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support.
  </li>
  <li>
   <strong>
    Human-First Flexibility:
   </strong>
   We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Join our thriving remote-first team. Geography is no barrier to impact or connection. We build seamless virtual collaboration, empowering you, wherever you work.
  <br/>
  <br/>
 </strong>
 <strong>
  Equal Opportunities Statement
  <br/>
  <br/>
 </strong>
 We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
 <br/>
 <br/>
 If there's anything we can do to accommodate your specific situation, please let us know.
 <br/>
 <br/>
 The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.
 <br/>
 <br/>
 The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation.
 <br/>
 <br/>
 Salary Range
 <br/>
 <br/>
 $40,000&mdash;$80,000 USD
 <br/>
 <br/>
 <em>
  For information on how Nscale handles candidate personal data, please see our Employee &amp; Candidate Privacy Notice: Here.
 </em>
</div>


Support Desk Analyst

Franklin Fitch

<div>
 <p>
  <strong>
   <u>
    Remote Helpdesk Analyst | LA - Remote | $75k | Law Firm
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Are you looking to join a leading global US Law firm undergoing digital renovation?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Are you hoping to find a role with crystal clear progression pathways?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  This organization is an award-winning law firm that is famous for its market-leading approach, working with some of the biggest Fortune 500 institutions in the world. They have also won awards for the &lsquo;best workplaces in California&rsquo; for the past 3 years, partly down to their great internal culture and quality of life given to their employees.
 </p>
 <p>
  <br/>
 </p>
 <p>
  You will works as part of the Tier 1 remote support team resolving tickets or escalating to regional onsite deskside teams as necessary.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The successful candidate will be onsite for the first month for training,
  <strong>
   <u>
    so you need to be local to one of the following offices -
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Atlanta, Austin, Boston, Chicago, Dallas, Houston, LA, Miami, NY, Salt Lake City, San Fran, Seattle, Silicon Valley, Washington DC, Wilmington (Delaware)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   You will need &ndash;
  </strong>
 </p>
 <p>
  &middot; Windows, Office365, AD.
 </p>
 <p>
  &middot; ServiceNow
 </p>
 <p>
  &middot; Bomgar or remote support tools
 </p>
 <p>
  &middot; Law or professional services background.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Shift Pattern - 35 hour week in total.
  </strong>
 </p>
 <p>
  Sunday-Wednesday 12 AM PST &ndash; 9 AM PST
 </p>
 <p>
  Every other Thursday 12 AM PST &ndash; 7 AM PST
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Please confirm you have read and are happy to do the above shifts before applying.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  If this sounds like the opportunity for you, don&rsquo;t hesitate to get in contact with me before it&rsquo;s too late at r.bray@franklinfitch.com
 </p>
</div>


Help Desk Analyst

City National Bank

<div><div><b>TECH PROCESS IMPROVEMENT ASSOCIATE ANALYST</b></div><div></div><div><b><br>
WHAT IS THE OPPORTUNITY?</b></div><div>
The Tech Process Improvement Associate Analyst works with departments across Technology and Innovation (T&amp;I) to assess processes and apply Lean Six Sigma methodologies to improve the efficiency of technology processes, to drive achieving specific objectives of Cost Transformation within T&amp;I. The Cost Transformation objectives include providing transparency into budgets, facilitating efficient management of spend, and demonstrating value to business stakeholders.</div><div></div><div><b><br>
WHAT WILL YOU DO?</b></div><div><ul><li>
Assist with documenting business processes 20%</li><li>
Collect data on documented business processes to establish baseline current state, including summarizing root causes of inefficiencies in current processes. 20%</li><li>
Analyze data collected on business processes to identify root causes of inefficiencies in current processes and drive prioritization of improvements. 20%</li><li>
Develop solutions to identified root causes that drive inefficiencies in current state business processes, including process redesign with focus on sustainable improvement. 20%</li><li>
Design and implement key performance indicators to demonstrate implemented solutions are driving sustainable improvement, including designing management reporting and feedback loops. 15%</li><li>
Perform ad-hoc process analysis, in response to dynamic and changing business needs 5%</li></ul></div><div></div><div><b><br>
WHAT DO YOU NEED TO SUCCEED?</b></div><div><b>
Required Qualifications*</b><ul><li>
Bachelor's Degree or equivalent</li><li>
1- 4 years of business process improvement experience</li></ul><div>
</div><div><div><b>
Additional Qualifications</b></div><ul><li>
Experience in financial services institutions preferred</li><li>
Lean Six Sigma Green Belt preferred</li></ul></div><div><b><br>
WHAT'S IN IT FOR YOU?</b></div><div><b>
Compensation</b><div>
Starting base salary: $78,970 - $126,140 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.</div></div><div><b><br>
Benefits and Perks</b></div><div>
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:<ul><li>
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date</li><li>
Generous 401(k) company matching contribution</li><li>
Career Development through Tuition Reimbursement and other internal upskilling and training resources</li><li>
Valued Time Away benefits including vacation, sick and volunteer time</li><li>
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs</li><li>
Career Mobility support from a dedicated recruitment team</li><li>
Colleague Resource Groups to support networking and community engagement</li></ul><div>
</div><div>
Get a more detailed look at our Benefits and Perks.</div></div><div><b><br>
ABOUT US</b></div><div>
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America&rsquo;s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.</div><div><b><br>
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT</b></div><div>
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.<br>
<br>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.<br>
<br>
<ul><li>Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.</li></ul><br>
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.</div></div></div>

Tech Process Improvement Associate Analyst

Kaiser Permanente

<div><div><b>Job Summary:</b></div>
<br>
The individual contributor is primarily responsible for providing the first or second level support to resolve problems with products and applications, performing the setup and maintenance of computer systems, and interacting with third party hardware and/or software vendors.<div><br>
<b>
Essential Responsibilities:</b></div><br>
<br>
<ul><br>
<li>Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.</li><br>
<li>
Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.</li><br>
<li>Provides first level and basic second level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly).</li><br>
<li>Supports troubleshooting efforts in conjunction with customer to identify routine and moderately complex problems.</li><br>
<li>Supports efforts to analyze and prioritize incoming requests and alerts.</li><br>
<li>Follows procedures for incident escalation and notification to leadership.</li><br>
<li>Escalates routine problems, as necessary, to appropriate resource (e.g., support team or vendor).</li><br>
<li>Resolves non-complex problems and attempts to resolve complex problems.</li><br>
<li>Follows and supports the development of standard operating procedures.</li><br>
<li>Supports tracking and documentation of details of problems, status of service requests, and resolutions.</li><br>
<li>Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).</li><br>
<li>Supports the documentation of workarounds for problem records and changes to proactive processes.</li><br>
<li>Reviews information (e.g., procedures, installation, configuration) related to new technology.</li><br>
<li>Provides the knowledge repository for routine and moderately complex technical support.</li><br>
<li>Supports the execution of disaster recovery and business continuity processes and events.</li></ul><div><b><br>
Knowledge, Skills and Abilities: (Core)</b></div><ul><li>
Ambiguity/Uncertainty Management</li><li>
Attention to Detail</li><li>
Business Knowledge</li><li>
Communication</li><li>
Critical Thinking</li><li>
Cross-Group Collaboration</li><li>
Decision Making</li><li>
Dependability</li><li>
Diversity, Equity, and Inclusion Support</li><li>
Drives Results</li><li>
Facilitation Skills</li><li>
Health Care Industry</li><li>
Influencing Others</li><li>
Integrity</li><li>
Learning Agility</li><li>
Organizational Savvy</li><li>
Problem Solving</li><li>
Short- and Long-term Learning &amp; Recall</li><li>
Teamwork</li><li>
Topic-Specific Communication</li></ul><div><b><br>
Knowledge, Skills and Abilities: (Functional)</b></div><ul><li>
Acts with Compassion</li><li>
Crisis Incident Management</li><li>
Debugging and Troubleshooting</li><li>
Demonstrating Personal Flexibility</li><li>
Innovative Mindset</li><li>
Managing Diverse Relationships</li><li>
Microsoft Office</li><li>
Organizational Skills</li><li>
Prioritization</li><li>
Relationship Building</li><li>
Technical Communication</li></ul><div><br>
<b>Minimum Qualifications:</b></div><br>
<br>
<ul><br>
Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field OR Minimum two (2) years IT experience in a support or operations environment.<br>
<li>
</li><br>
</ul><br>
<div><b>Preferred Qualifications:</b></div><ul><li>
One (1) year experience working in a large matrixed organization.</li></ul><br>
PrimaryLocation : California,Los Angeles,West Los Angeles Medical Center<br>
HoursPerWeek : 40<br>
Shift : Day<br>
Workdays : Mon, Tue, Wed, Thu, Fri<br>
WorkingHoursStart : 08:30 AM<br>
WorkingHoursEnd : 05:00 PM<br>
Job Schedule : Full-time<br>
Job Type : Standard<br>
Employee Status : Regular<br>
Employee Group/Union Affiliation : NUE-SCAL-01|NUE|Non Union Employee<br>
Job Level : Individual Contributor<br>
Job Category : Information Technology<br>
Department : Parsons West Annex - Proj Mgmt-Service Area Support - 0806<br>
Travel : Yes, 50 % of the Time<br>
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.<br>
<br>
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:<br>
<br>
<ul><li>Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.</li></ul><br>
<ul><li>Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.</li></ul><br>
<ul><li>Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.</li></ul></div>

IT Support Technician - SSD - EPIC, KPHC

STIIIZY

<div><div><div><p>Are you interested in working for the world's largest cannabis market with a footprint that covers the entire breadth of the state of California? Are you someone who wants to be part of the growth of a fast-growing industry. At IGS Solutions LLC, our mission is clear: to provide the ultimate one stop shop cannabis experience by offering exceptional customer service and diversified products. We strive to build long-term customer loyalty. We&rsquo;re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world.</p>
</div>
<div><div>Our STIIIZY product line is one of the best-selling cannabis brands in the market today and has claimed the title of the best-selling vape brand across all BDSA-tracked markets and bestselling brand overall in the California market! We are rooted in California and have expanded our market to Michigan. We currently have operations in Nevada and Washington with plans to soon expand and build distribution networks to future markets in more than 60 countries</div><br>
<div></div>
<div>
Our employees come from a wide range of retail backgrounds, each bringing their own unique skills and talents to the table as we work together to continue our incredible growth. If you are interested in partaking in the journey of building a nationally recognized and leading brand, we want to hear from you! We recognize that our employees are at the center of our success, and we take pride in a corporate culture that emphasizes our core values: <b>I</b>nfluence,<b> I</b>nspire,<b> I</b>nnovate,<b> W</b>in, &amp; <b>G</b>row!</div></div><div><br>
<div>
</div></div><div><p><b>Position Overview</b><br>
Reporting to the Support Manager, our Senior Support understands that Delivery is an extension of retail and is therefore a billboard for the brand. They take pride in effectively executing daily delivery operations from our HQ location to ensure the Company&rsquo;s success within the recreational cannabis landscape. Our Senior Support are focused on ensuring safety and satisfaction for each delivery order to help create positive customer relationships to build a loyal customer base.</p><br>
</div>
<div><div><b>Job Functions:</b></div>
</div>
<div><ul><li>Lead a shift by working with Support Associates and other Senior Support to contribute to a positive working environment</li><li>
Exceed expectations by working to meet the Company&rsquo;s mission: To provide the ultimate one stop shop cannabis experience by offering exceptional customer service and diversified products. We strive to build long-term customer loyalty</li><li>
Promote an environment and culture that is focused on positive and healthy interactions that align with the Company&rsquo;s core values</li><li>
Monitor and direct all routing activities, including tracking and dispatching of customer orders</li><li>
Optimize delivery routes and manipulate delivery zones in real-time to ensure minimized ETAs</li><li>
Prioritize safety and customer satisfaction by ensuring the quickest and safest experience for all parties involved</li><li>
Promptly address any issues related to delivery delays, damaged products, or customer concerns</li><li>
Plan, implement, and oversee the work of staff members to ensure efficiency and compliance with operational requirements and customer procedures</li><li>
Troubleshoot and resolve any and all driver &amp; customer concerns regarding a Delivery order</li><li>
Be comfortable navigating our Delivery software so as to troubleshoot any bugs and glitches</li><li>
Utilize sales data to develop zone-specific strategies, efficiency targets, estimated time of arrival (ETA) goals</li><li>
Drive order completion goals and increase the number of returning customers</li><li>
Coordinate with the HUB teams to ensure efficient communication and effective execution</li><li>
Respond to customer e-mails and other customer issues that involve manager approval</li><li>
Seek opportunities to contribute to and improve business results on a daily basis</li><li>
Be knowledgeable around company communication, rollouts, directives and procedures</li><li>
Abide by all company policies and programs</li><li>
Adhere to all legislative requirements of cannabis retailers, including federal, state and DCC laws and regulations</li></ul></div><br>
</div>
<div><div><div><br>
<ul><li>Other duties may be assigned</li></ul></div></div><div><br>
<div>
</div></div><div><div><b>Qualifications:</b></div>
</div>
<div><ul><li>Minimum 21 years of age</li><li>
High school diploma</li><li>
Hiring preference will be given to those candidates with open availability</li><li>
Open availability is defined as the ability to work any and all hours required without restrictions, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays.)</li><li>
All employees must be able to work 2 weekend days (Friday-Sunday) but management reserves the right to assign days depending on workforce needs</li><li>
At least 1 year of management experience</li><li>
At least 1 year of retail/hospitality experience preferred</li><li>
At least 1 year of data entry or communications experience preferred</li></ul></div></div><br>
<div>
<div></div><div><div><b>Schedule:</b></div>
</div>
<div><div>All employees must be Full-Time and have open availability.</div></div><div><br>
<div>
</div></div><div><div><div><b>Benefits:</b></div>
</div>
<div><ul><li>Retirement plan (IAP) with Employer contributions</li><li>
Medical Insurance for full time employment</li><li>
Paid training to learn about the history of cannabis, compliance, product knowledge, and sales</li><li>
Sample incentives (when available)</li><li>
Annual employee appreciation discounts on Stiiizy merchandise</li><li>
Paid holidays</li><li>
Employee discounts on top of already highly competitive prices</li><li>
Company-sponsored events and team-building activities</li></ul></div></div><br>
<div>
<div></div><div><b>Physical Demands:</b></div>
</div>
<div><div>The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prolonged periods of standing, sitting at a desk, and working on a computer. Be able to stand for prolonged periods of time, bend, kneel, squat, and twist.</div></div></div><br>
<div>
</div><div><div><b>Equal Employment:</b></div>
</div>
<div><div>We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</div></div></div><div></div>

STIIIZY Senior Support Specialist

Keck Medicine of USC

<div><p>The Senior Analyst of Clinical Operations Business Intelligence (COBI) leads knowledge management efforts to redesign care processes to optimize value (improve outcomes, patient satisfaction and reduce cost). This role provides strategic oversight for the development and governance of analytics dashboards that provide a single source of truth for reliable, meaningful and actionable insights. The Senior Analyst leads complex assessment and diagnostic of problems, architect scalable data analytics solutions, develops performance dashboards, and manages structured improvement initiatives, from transformational projects, to focused analytics development improvement events. The Senior Analyst also acts as a coach for his/her team and for any colleagues they interact with to help them establish mechanisms to sustain performance after the completion of projects. The Senior Analyst establishes and sustains strategic relationships with physicians, nurses, other clinicians and administrators to build support for change and sustainability efforts. This role leads cross-functional collaboration to translate clinical and operational requirements into scalable analytics solutions, understand process flow and design the analytics tools they need to make data-driven decisions to improve patient care, drive down cost, and increase revenue. The Senior Analyst leads the development of management mechanisms and systems to build the knowledge management capacity of the medical enterprise. The Senior Analysts strengthens data and analytics support across the USC health system to foster its continued growth, increased efficiency, development of workflows in conjunction with physicians and establishes strategic relationships with referring facilities. These efforts will improve the transitions of care resulting in safer, more efficient care with better patient and family experience, reduced length of stay and readmissions. The scope of activities for the Senior Analyst include: cultivating strategic customer relationships, serving as a trusted analytics advisor to operational leaders, leading agile design while developing business solutions with clinical stakeholders, building complex analytical models (e.g., predictive models using machine learning techniques, automating multi-source data capture and analysis, leading high-impact performance improvement and operations projects in the organization, providing actionable insights, and employing the advanced analytical judgment necessary to determine the accuracy and applicability of analytical conclusions.</p><p></p><p><b>
Essential Duties:</b></p><ul><li>
Lead the design, development and optimization of management tools based on business and clinical requirements to improve value aligning with organizational goals and objectives Develop solutions that embed and extract relevant patient information into and from health information systems, in order to provide effective communication that will support quality, process improvement, and operations initiatives as they relate to clinical care, program development, and training</li><li>
Applies advanced engineering and data science principles and concepts in planning, coordinating and executing operational and research activities Provides data science expertise to support data-driven decision making Performs complex analysis to produce meaningful insights and actionable analysis to track clinical operations performance at all levels in the organization leveraging evidence-based benchmarking identified by key performance indicators. Socializes tools and initiatives across the health system. Lead cost modeling, financial impact analysis, capacity planning and other services related to daily operations and clinical program growth Oversee development, automation and governance of reporting frameworks and executive presentations, ensuring data quality, standardization, and scalability</li><li>
Develops collaborative relationships with physicians, administrative leaders and frontline staff to aid in their understanding of data and plan improvements to clinical operations.</li>
Performs duties including some or all of the following: Lead projects/tasks by creating detailed work plans with identified timelines/milestones and objectives/targets, aligning with allocated resources and organizational strategy Implements planned projects in consultation with appropriate leadership and identified stakeholders, ensuring all work is properly maintained and kept confidential when applicable Controls project by maintaining alignment with organizational policies/procedures and regulatory compliance standards Analyze and manage risks and issues associated with technical operations on all programs and medical technology project implementations. Lead, mentor, and review team deliverables to ensure high-quality outputs, adherence to best practices, and alignment with clinical, operational, and organizational priorities. Recommend and/or implement methods and techniques to address a variety of engineering, management, and regulatory requirements on the use of medical data. Evaluates project by ensuring deliverables are on time, within budget, and at the required level of quality by tracking established process and outcome measure to targets Conducts assessments and collects data to support department initiatives. Audits compliance to new policy, protocols and practices. Develops return on investment (ROI) formulas and calculations to measure project impact.<li> Attends promptly to the administrative details of the position including preparation of Performance Reports</li><li>
Performs data collection and/or entry processes. Recommends, utilizes and enhances methods and procedures for data acquisition, management and quality control, as needed. Apply advanced statistical modeling, predictive analytics, and data science techniques for data analysis, as needed. Resolves complex problems, answers questions and provides information to facilitate process. Uses standard statistical analysis software, as needed</li><li>
Performs other related duties as assigned or requested.</li></ul><p></p><p><b>
Required Qualifications:</b></p><ul><li>
Req Bachelor&rsquo;s Degree Degree in engineering, computer engineering, or data science</li></ul><ul><li>
Req 3-5 years experience in business/ data analytics, healthcare analytics, healthcare quality, clinical and operations decision support or related field.</li><li>
Req 1 - 2 years in a lead/senior role.</li></ul><ul><li>
Req Working knowledge of back-end databases (e.g., relational designs) spreadsheets, word processing, statistical software, analytical models, data science principles and application, and data visualization programs (e.g., Tableau, Qlikview, Qliksense, Power BI).</li><li>
Req Knowledge of business (operational, clinical and financial) statistics and data analyses techniques.</li><li>
Req Expert knowledge in Python, R, and/or SQL software programming</li><li>
Req Ability to manage, analyze, and derive clinical and operational insights from health system information technologies.</li><li>
Req Strong analytical thinking and problem solving skills.</li><li>
Req Demonstrated leadership capabilities, including but not limited to: o Developing dynamic, constructive working relationships and partnerships with operational and clinical partners. o Excellent interpersonal skills (negotiation, listening and communication skills) characterized by effective interactions with a diverse range of internal and external constituents, stakeholders and audiences. o Relationship driven, consultative, a team player, able to effectively lead process improvement initiatives. o Possesses a good understanding of Business Intelligence tools, technology platform, and related systems to handle queries about clinical and business data/analytical solutions. o Be adept at presenting technical materials to a non-technical audiences, applying human factors principles and user centered design principles, understanding user workflows, applying statistical methods latforms such as Qlikview and Tableau</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
Pref Master&rsquo;s degree Degree (Health Administration, Nursing, Industrial Engineering, Analytics)</li><li>
Pref Expertise in data science, including machine learning approaches to produce predictive models;</li><li>
Pref Proficiency in statistical approaches;</li><li>
Pref Master level expertise in data visualization platforms such as Qlikview and Tableau</li></ul><p></p><p><b>
Required Licenses/Certifications:
</b></p><ul><li>Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)</li></ul><br>
<p></p>
The annual base salary range for this position is $81,120.00 - $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
<div><b>Job ID</b> REQ20173362 <b>Posted Date</b> 03/18/2026</div></div><p></p>

Clinical Operations Business Intelligence Analyst, Senior - Value Improvement Office - Full Time 8 Hour Days (Exempt) (Non-Union)

Explore 732+ Technical support analyst in Los Angeles this March. Find roles across top companies and apply now to boost your career.