technical support analyst

Visa

<div>About Us 
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale &mdash; tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters &ndash; to you, to your community, and to the world. Progress starts with you.
Job Description
The Technical Support Analyst provides advanced production support for a broad portfolio of products and services. This role is responsible for triaging and troubleshooting complex technical issues, conducting research, documenting findings, and coordinating with internal teams to drive issues toward resolution or appropriate escalation.
This position works closely with cross-functional stakeholders including Product, Engineering, Reliability Engineering, Client Support, and other internal teams. The ideal candidate is analytical, proactive, detail-oriented, and willing to learn a wide range of products, services, systems, and processes.
Key Responsibilities:<ul><li>
Triage and investigate complex production support issues across multiple products and services.</li><li>
Troubleshoot issues using ticketing systems such as Jira, Splunk logs, SQL, internal platforms, and other support tools.</li><li>
Document troubleshooting steps, findings, resolutions, and next steps clearly and accurately.</li><li>
Coordinate with Product, Engineering, Reliability Engineering, Client Support, and other internal teams to support issue resolution.</li><li>
Escalate issues as needed while maintaining ownership and follow-through.</li><li>
Participate in incident calls, SWAT calls, and cross-functional troubleshooting sessions.</li><li>
Review technical specifications related to client cases and support UAT testing for product launches, fixes, and enhancements.</li><li>
Monitor and manage ticket queues, prioritize based on business impact, and ensure timely handling of cases.</li><li>
Identify recurring issues and contribute to process improvements that enhance operational efficiency.</li></ul>
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications &bull; 2 or more years of work experience with a Bachelor&rsquo;s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD) Preferred Qualifications &bull; 3 or more years of work experience with a Bachelor&rsquo;s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) &bull; Degree in Information Systems, Computer Science, Business, or related field, or equivalent practical experience. &bull; 2+ years of experience in technical support, production support, application support, client support, or a related role. &bull; Experience troubleshooting technical issues in a production environment. &bull; Experience with ticketing or case management systems such as Jira. &bull; Experience using log analysis, monitoring, or diagnostic tools. &bull; Basic to intermediate database or data analysis experience. &bull; Strong analytical, troubleshooting, and problem-solving skills. &bull; Strong written and verbal communication skills, including documentation. &bull; Ability to work effectively in a fast-paced, cross-functional environment. &bull; Strong willingness to learn new products, services, systems, and processes. &bull; Experience in Level 2 or Level 3 technical support. &bull; Experience with Jira, Splunk, SQL, or similar enterprise support tools. &bull; Experience supporting APIs, SaaS platforms, or enterprise applications. &bull; Experience participating in or leading incident or SWAT calls. &bull; Experience supporting QA, UAT, or validation testing. &bull; Familiarity with software development lifecycle and change management processes.
U.S. Applicants Only
The estimated salary range for this position is $94,400.00 to $ 146,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.</div>

Technical Support Analyst

Franklin Fitch

<div>
 
 
 
 Remote Helpdesk Analyst | LA - Remote | $75k | Law Firm
 
 
 
 
 
 
 
 
 Are you looking to join a leading global US Law firm undergoing digital renovation?
 
 
 
 
 
 
 
 Are you hoping to find a role with crystal clear progression pathways?
 
 
 
 
 
 
 This organization is an award-winning law firm that is famous for its market-leading approach, working with some of the biggest Fortune 500 institutions in the world. They have also won awards for the &lsquo;best workplaces in California&rsquo; for the past 3 years, partly down to their great internal culture and quality of life given to their employees.
 
 
 
 
 
 You will works as part of the Tier 1 remote support team resolving tickets or escalating to regional onsite deskside teams as necessary.
 
 
 
 
 
 The successful candidate will be onsite for the first month for training,
 
 
 so you need to be local to one of the following offices -
 
 
 
 
 
 
 
 Atlanta, Austin, Boston, Chicago, Dallas, Houston, LA, Miami, NY, Salt Lake City, San Fran, Seattle, Silicon Valley, Washington DC, Wilmington (Delaware)
 
 
 
 
 
 
 You will need &ndash;
 
 
 
 &middot; Windows, Office365, AD.
 
 
 &middot; ServiceNow
 
 
 &middot; Bomgar or remote support tools
 
 
 &middot; Law or professional services background.
 
 
 
 
 
 
 Shift Pattern - 35 hour week in total.
 
 
 
 Sunday-Wednesday 3:00 PM &ndash; 12:00 AM PT
 
 
 Every other Thursday 5:00 PM &ndash; 12:00 AM PT
 
 
 
 
 
 
 Please confirm you have read and are happy to do the above shifts before applying.
 
 
 
 
 
 
 If this sounds like the opportunity for you, don&rsquo;t hesitate to get in contact with me before it&rsquo;s too late at r.bray@franklinfitch.com
 
</div>

Help Desk Analyst - Late Shift

University of Southern California

<div>The Opportunity
The University of Southern California (USC) is currently seeking a Business Analyst Lead - Workday HCM &amp; Payroll to join our Application Services team. The Business Analyst Lead - Workday HCM &amp; Payroll will support enterprise applications and business processes related to Workday HCM, Payroll, and associated financial functions.
The Business Analyst Lead - Workday HCM &amp; Payroll will be responsible for supporting and enhancing university operations, services, and processes related to payroll, with additional support for related human capital management and financial functions.
In this role, you will focus on developing requirements, conceptualizing designs, and recommending business processes that support core organizational functions for the University in partnership with central Payroll, Finance, and relevant administrative units.
In addition, this role will communicate with a broad range of partners and stakeholders, including faculty and staff; document future-state processes; implement and test solutions; support adoption of new systems and processes through training; and stay current on system capabilities and industry best practices.
Job Accountabilities:
<ul><li>Leads planning, design, and conception of university applications&rsquo; functionality. Owns requirements, conceptualizes designs, and influences future-state business processes in support of core organizational functions for the university. Communicates and presents recommended improvements and solutions to business processes and decision-making rationale. Delivers engaging experiences that balance customer needs, business goals, and technical realities by working collaboratively across the organization, with fellow analysts and others (e.g., user experience researchers, product managers, designers, developers)</li><li>
Develops Human Centered Design (HCD) processes and approaches to deliver a broad range of sustainable solutions. Engages in standard business analysis methodology, outlining problems, opportunities, and solutions, and identifies process-improvement efforts across the organization</li><li>
Builds and delivers design solutions that meet customer needs and expectations. Leads user research efforts to gain understanding of customer and stakeholder pain points, challenges, and needs</li><li>
Provide mentorship and guidance to Senior Business Analyst supporting the same functional area, helping to ensure consistency, quality, and knowledge sharing across the team.</li><li>
Delivers high-quality project analysis documentation (e.g. business requirements, scope matrices, use cases, future state proposals, user acceptance technology [UAT] plans). Actively mitigates risk by owning tasks, resources, and changes. Enables the release management process by anticipating risks and providing strategic recommendations for releases</li><li>
Leads collaborative engagement efforts with a broad range of business partners and stakeholders, including students, faculty, and staff, to productively and comprehensively solve issues. Utilizes leading practices to effectively anticipate, prioritize, analyze, and articulate problems, evaluate and document problem alternatives, manage constraints, and suggest interim and long-term solutions</li><li>
Maintains currency on emerging technologies and approaches, leveraging the latest industry knowledge to drive innovation and continuous improvement for the organization. Seek opportunities for innovation and maximizing system functionality by continually developing skills, knowledge, and abilities</li><li>
Collaborates with team members and management, implementing effective solutions to support the Product Strategy and Design department&rsquo;s vision. Maintains currency with technology, standards, and best practices. Supports process improvement efforts within the team and across the ITS organization</li><li>
Aids the cultivation of an inclusive environment and a culture of trust and transparency, sharing information broadly, openly, and deliberately. Builds and maintains collaborative relationships with diverse groups of peers, team members, and leadership. Actively embodies ITS values and behaviors (e.g., accountability, ethics, best-in-class customer service)</li><li>
Perform other duties as assigned or requested. The university reserves the right to add or change duties at any time</li></ul>
Minimum Qualifications<ul><li>
Bachelor&rsquo;s degree or combined experience/education as substitute for minimum education</li><li>
5 years of relevant professional experience
</li><li>Proven record of delivering end-to-end, user-centered products, considering stakeholder requirements, user research, market analysis, data, customer feedback, and technical constraints or opportunities.</li><li>
Experience leading requirement-gathering interviews or sessions</li><li>
Proven experience utilizing analytics tools to measure results of user-centered products, documenting success, presenting opportunities, and supporting decision-making</li><li>
Experience developing test strategies and plans, using widely accepted test methodologies or frameworks and proven analytical and problem-solving skills</li><li>
Proven ability to facilitate collaboration across a broad audience of stakeholders and drive consensus in alignment with university policies, processes, and procedures</li><li>
Proficiency with Microsoft Office tools and applications</li><li>
Experience operating with Lean and Agile methodologies, and familiarity with computer programming concepts, including software development lifecycles</li><li>
Proven time management and prioritization skills to make efficient, logical decisions in a rapidly-changing environment</li><li>
Excellent written and oral communication skills, with experience presenting technical topics in business-oriented fashion to non-technical audiences</li><li>
Proven experience establishing strong working relationships with a wide range of team members and clients, utilizing clear and effective functional documentation skills</li><li>
Ability to provide strategy and recommendations on design and development methodologies, and leverage lessons learned from past experiences to drive continuous improvement of application and business process solutions</li></ul>
Preferred Qualifications<ul><li>
Bachelor's degree in business administration</li><li>
8 years of relevant professional experience</li><li>
Experience with Workday or other Financial ERP solutions through on-going support or deployment</li><li>
Experience with tools that support business analysis, requirements management, or Agile delivery (e.g., Jira or similar platforms)</li><li>
Experience in IT, business administration, higher education, or related fields.</li></ul>
In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC&rsquo;s Unifying Values of integrity, excellence, community, well-being, open communication, and accountability.
The Team &amp; Culture
The ITS vision aligns strategy, business, and services; affirms ITS cultural values; empowers cross-functional teamwork; and promotes innovation, excellence, agility, and efficiency. To achieve this vision, ITS is committed to providing a modern, resilient technology environment that meets the needs of a growing community, delivers strong customer experience, and supports the university&rsquo;s mission.
ITS is focused on creating a workplace where employees can develop their skills, take pride in their work, and grow within the organization.
USC&rsquo;s ITS organization represents a diverse and collaborative team committed to delivering secure and innovative IT services. ITS values accountability, excellence, and a strong commitment to customer experience.
The organization fosters an inclusive environment where employees are supported in doing their best work, contributions are recognized, and individuals have opportunities to grow and develop.
About USC
USC is a leading private research university located in Los Angeles, with a diverse community of students, faculty, and staff across multiple campuses and global locations. As one of the largest private employers in the region, USC offers a dynamic work environment and the opportunity to contribute to meaningful work that supports education, research, and service.
Salary and Benefits
The annual base salary range for this position is $124,202.41 to $142,737.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
To support the well-being of our faculty and staff, USC provides benefits-eligible employees with a broad range of perks to help protect their and their dependents&rsquo; health, wealth, and future. These benefits are available as part of the overall compensation and total rewards package. You can learn more about USC&rsquo;s comprehensive benefits here.
Come join the USC ITS team and work as a trusted partner in shaping an environment of innovation and excellence.
#LI-Remote 
Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education Minimum Experience: 5 years</div>

Business Analyst Lead - Workday HCM & Payroll

INSPYR Solutions

<div>
 
 
 Role
 
 : Sr. Business Systems Analyst
 
 
 Location
 
 : Downtown Los Angeles (4 days on site)
 
 
 Duration
 
 : 7-18 month Contract
 
 
 Compensation
 
 : $80.00 - 125.00/hr
 
 
 Work Requirements
 
 : US Citizen, GC Holders or Authorized to Work in US
 
 
 If interested, please contact Margot Parsons at mparsons@inspyrsolutions.com or call 714-465-5478
 
 
 
 
 Responsibilities
 
 :
 <ul>
 <li>
 Adheres to established standards and maintains currency in business analysis practices, procedures and techniques.
 </li>
 <li>
 Consults with users to identify, analyze, refine and document business requirements.
 </li>
 <li>
 Coordinates project scheduling with appropriate entities.
 </li>
 <li>
 Develops and maintains project schedules and produces project reports and documentation.
 </li>
 <li>
 Develops conceptual design documents, including project definition, alternative solutions, scope of work, functional specifications, and logical skeletons for new systems.
 </li>
 <li>
 Follows up with internal clients about completed tasks to ensure client satisfaction.
 </li>
 <li>
 May prepare project proposals and project plans.
 </li>
 <li>
 Provides training and may lead the work of others, as required.
 </li>
 <li>
 Reviews operational procedures and methods; maps current business processes; defines and analyzes business activities; identifies best practices; and recommends improvements.
 </li>
 <li>
 Serves as a liaison between end users and software development teams, including functioning as a subject matter expert (SME) in translating requirements to software development teams.&nbsp;
 
 </li>
 </ul>
 
 Required:
 
 
 12+ Years Experience
 <ul>
 <li>
 Functional, operational and technical requirements of assigned project(s).
 </li>
 <li>
 Concepts, practices and procedures analyzing business processes.
 </li>
 <li>
 Investment concepts, practices and procedures used in the securities industry.
 </li>
 <li>
 Understanding of the use of technology in business.
 </li>
 <li>
 Skilled at managing the relationship between IT and business.
 </li>
 <li>
 General financial industry knowledge and knowledge of supported business area.
 
 </li>
 </ul>
 
 Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions&rsquo; Privacy Policy and INSPYR Solutions&rsquo; AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.
 
 
 
</div>

Business Analyst V

Houlihan Lokey

<div>Business Unit:
Accounting
Industry:
No Industry
Overview
Houlihan Lokey, Inc. (NYSE:HLI) is a leading global investment bank recognized for delivering independent strategic and financial advice to corporations, financial sponsors, and governments. With uniquely deep industry expertise, broad international reach, and a partnership approach rooted in trust, the firm provides innovative, integrated solutions across mergers and acquisitions, capital solutions, financial restructuring, and financial and valuation advisory. Our unmatched transaction volumes provide differentiated, data-driven perspectives that help our clients achieve their most critical goals. To learn more about Houlihan Lokey, please visit HL.com.
Scope:
We are seeking a highly skilled Senior Financial Reporting Analyst to join our Finance team. This role will report to the VP of Financial Reporting and will be responsible for accounting and reporting activities associated with both internal and external financial reporting requirements, routinely collaborating with different functions across the company. The ideal candidate will have a robust SEC reporting and accounting background, excellent analytical skills, and the ability to communicate complex concepts clearly to both finance and business stakeholders.
Key Responsibilities:
External Reporting<ul><li>
Prepare Financial Deliverables: Draft various quarterly internal and external financial reporting deliverables, including (but not limited to) financial updates for the Board of Directors and Audit Committee, external Investor Presentations, Forms 10-Q/K, and Earnings Releases on Form 8-K.</li><li>
Ensure Compliance: Ensure that all reporting complies with U.S. Generally Accepted Accounting Principles (GAAP), tax regulations, SEC requirements, etc.</li><li>
Drive Innovation &amp; AI Adoption: Identify process improvements and implement best practices, including championing the adoption of AI tools and technologies within the accounting and reporting functions.</li></ul>
Internal Reporting<ul><li>
Budget Reporting: Prepare and distribute monthly and quarterly budget reports, including regional office budgets, global budgets, and department-specific budgets.</li><li>
Ad-Hoc Analysis: Develop and deliver ad-hoc internal reporting deliverables and analyses as requested by leadership.</li></ul>
Compliance &amp; Controls:<ul><li>
Maintain SOX Adherence: Ensure strict adherence to Sarbanes-Oxley (SOX) requirements and maintain robust internal controls over financial reporting processes.</li><li>
Audit Support: Facilitate and support internal and external audit requests related to various financial reporting activities.</li></ul>
Qualifications:
Education:
Bachelor&rsquo;s degree in accounting; CPA license is mandatory.
Experience:<ul><li>
Minimum 3-4 years of experience in public accounting (Big 4 or similar tier), with a focus on SEC reporting.</li><li>
Additional industry experience in financial services or broker-dealer environments is a plus but not required.</li><li>
Prior experience working in a corporate accounting or finance role is a plus but not required.</li></ul>
Skills:<ul><li>
Deep knowledge of U.S. GAAP and SEC reporting requirements.</li><li>
Strong technical research and documentation skills.</li><li>
Excellent written and verbal communication skills, with the ability to explain complex reporting concepts to non-technical stakeholders.</li><li>
Advanced proficiency in Excel and familiarity with ERP systems (e.g., Oracle, SAP) is a plus.</li><li>
Ability to manage multiple priorities in a fast-paced environment and work independently with minimal supervision.</li></ul>
Compensation and Benefits
Houlihan Lokey is committed to providing its employees with an exciting career opportunity and competitive total compensation package, which may include other components such as discretionary incentive compensation. The firm&rsquo;s good faith and reasonable estimate of the possible salary range for this role at the time of posting is:
$110,000-$130,000
Actual salary at the time of hire may vary and may be above or below the range based on various factors, including, but not limited to, the candidate&rsquo;s relevant qualifications, skills, and experience and the location where this position may be filled.
Houlihan Lokey provides a competitive benefits package. Our current benefits offerings can be found here:
2026 Benefits
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other characteristic protected by law.
#LI-116252</div>

Senior Financial Reporting Analyst

Accelerated Behavioral Change, Inc

Join Our Team &amp; Make a Difference in Children's Lives!Are you passionate about helping others and interested in working with children with autism? Accelerated Behavioral Change, Inc. (ABC, Inc.) is hiring energetic, compassionate individuals as Behavior Technicians to provide life-changing ABA therapy in Los Angeles, Orange County, and the Inland Empire.No prior experience required&mdash;we offer paid training and a supportive team environment!Why Work with Us?<ul><li>Meaningful Work: Help children with autism build communication, social, and life skills.</li><li>Flexible Schedules: Part-time to full-time roles (mostly afternoons but some mornings and school hours may be available).</li><li>Great Pay &amp; Perks: $19.50-$30/hour (based on education (AA, BA, MA) and experience) + mileage reimbursement and paid drive time (between clients).</li><li>Career Growth: Supervision for BCBA/BCaBA candidates, RBT certification support, and advancement opportunities.</li><li>Benefits: Paid training, sick leave, retirement plan, referral bonuses, and a paid cancellation policy.</li></ul>What You&rsquo;ll Do:<ul><li>Provide 1:1 ABA therapy to children with autism in homes, schools, or community settings.</li><li>Implement behavior plans under the guidance of a Board-Certified Behavior Analyst (BCBA).</li><li>Track progress and collaborate with a dedicated clinical team.</li><li>Attend trainings and team meetings to grow your skills.</li></ul>We&rsquo;re Looking For Someone With:✔ At least 1 year of college . ✔ Interest in psychology, education, or related fields (ideal but not required). ✔ Reliable transportation + valid driver&rsquo;s license. ✔ Compassion, patience, and a desire to learn! ✔ Bilingual (English/Spanish)? Big plus!Ready to Start Your Rewarding Career?Apply today&mdash;no experience needed! We&rsquo;ll provide the training and tools to help you succeed.We appreciate experience in the following fields: ABA Therapist, Autism, Behavior Therapist, RBT, Behavior Interventionist, Behavioral Health Technician, Behavioral Intervention, BCaBA, BCBA, Behavior Analyst, Child Development, Psychology, Special Education, Mental Health, Caregiver, Babysitting, Paraprofessional, Social Work, Pediatrics, BCBA Supervision, Part-Time Jobs, Full-Time Jobs, Entry-Level Healthcare, Behavior Specialist, Behavioral and Social Sciences, Behavioral Modification, Camp Counselor, Childcare, Developmental Health, Direct Support Professional, Disabilities, Healthcare, Mental Health Specialist, Preschool Teacher, Social Services, Social Skills, Sociology, Teacher Assistant, Teacher's Aide, Therapy with Children, Youth ProgramsJob Types: Full-time, Part-timePay: $19.50 - $30.00 per hourBenefits:<ul><li>Flexible schedule</li><li>Referral program</li><li>Retirement plan</li></ul>Application Question(s):<ul><li>Have you completed at least 1 year of college?</li></ul>Work Location: In person

Behavior Technician - Los Angeles, CA - Afternoons, up to 30 Hours/wk

Consensus Cloud Solutions

<div><div>Consensus Cloud Solutions is a publicly traded, leading digital cloud fax and interoperability solutions organization in the United States and globally, focusing on connecting and empowering healthcare providers, payers, care teams, and technology innovators to unify multiple systems that wouldn't otherwise talk to each other. Consensus is a trailblazer in our industry and believes that data transformation will reshape the world of healthcare.

Founded over 25 years ago, Consensus leverages its technology heritage to move from simple digital documents to advanced healthcare standards (HL7/FHIR) for secure data transport, as well as Natural Language Processing (NLP) and Artificial Intelligence (AI) to convert unstructured to structured, analytics-ready data, helping users unveil information that is meaningful and actionable for better patient care.
Consensus leads the industry in data exchange solutions and we're only getting started! With exciting new initiatives on the horizon, we are continuing our strategic expansion and we are looking to add to our diverse team of innovators.

Now is the ideal time to join us in our mission to solve healthcare's biggest challenges, and work collaboratively with a diverse team of like-minded self-starters and partners to accomplish it.

Consensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We offer many remote and hybrid career opportunities.</div>
How you will impact the organization&hellip;

The Business Analyst serves as a dual-impact leader responsible for both the technical administration of the company's Content (CMS) and Learning Management Systems (LMS) and the delivery of high-level market intelligence. This role acts as a &quot;Standard Setter&quot; for internal enablement, optimizing cross-functional workflows between Product Marketing, Marketing, Sales, and Product Management. By managing the end-to-end platform experience and conducting deep-dive market research, the Business Analyst ensures that the organization's go-to-market (GTM) strategy is supported by high-quality data, streamlined processes, and a highly trained workforce. 


The value you will deliver&hellip;
<ul>
<li>System Administration &amp; Governance: Serve as the primary point of contact and administrator for the CMS and LMS (Highspot). Manage user lifecycles (licenses, groups, and permissions), monitor system usage, and establish company-wide best practices for platform efficiency and corporate governance.</li>
<li>Content &amp; Learning Management: Partner with Product Marketing, Marketing and Sales to optimize site structure, page layouts, and design consistency. Build and maintain product pages and a &quot;Sales Repository&quot; to ensure collateral is easily accessible, branded correctly, and regularly refreshed or archived.</li>
<li>Enablement &amp; Training: Create and deliver ongoing platform training sessions for all internal users. Build learning courses and modules that meet specific objectives, ensuring a robust certification and completion process is in place to support departmental growth.</li>
<li>Business Analytics &amp; Performance Reporting: Benchmark and report on key data points regarding system usage, content governance, and process improvement. Identify where attention is needed&mdash;such as outdated collateral or low usage areas&mdash;to optimize the internal tech stack.</li>
<li>Market Research &amp; Competitive Intelligence: Conduct detailed market research to inform corporate strategy. This includes performing competitive intelligence, gathering &quot;Voice of the Customer&quot; insights, and analyzing industry trends and regulatory requirements to advise executive leadership.</li>
<li>Product Usage Tracking: Collaborate with Product Management, Marketing and Product Marketing to identify and track key product usage statistics, providing data-driven insights to help shape the long-term product vision.</li>
<li>Operational Excellence: Manage project tracking via Jira and maintain active communication channels (Slack) to ensure cross-functional collaboration is occurring seamlessly across all departments.</li>
<li>Departmental Support: Perform additional tasks and lead special projects as aligned with the evolving needs and strategic objectives of the Product Marketing (PMM) department.</li>
<li>Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.</li></ul> 


What you will bring to the table&hellip;
<ul>
<li>3+ years of experience with business analysis.</li>
<li>3+ years of experience with Highspot or Market Research Methodologies.</li>
<li>System Administration Mastery: Expert knowledge of CMS/LMS platforms (Highspot preferred) and the ability to manage complex user hierarchies and permission sets.</li>
<li>Market Intelligence Expert: A leading authority on the company's market space with the ability to translate research into strategic counsel for executive leadership.</li>
<li>Data Integrity &amp; Analytics: Proficiency in monitoring system data and product usage stats to benchmark performance and drive organizational change.</li>
<li>Tool Proficiency: Expert use Highspot, of Jira for project and time tracking as required and Slack for real-time team coordination and community management.</li>
<li>Process Optimization: Ability to identify and implement workflow improvements that align with corporate governance and increase GTM execution quality.</li>
<li>Minimum Education: Bachelors Degree required.</li></ul> 


You will stand out if you also have&hellip;
<ul>
<li>A Certifications in Highspot or Market Research Methodologies.</li></ul> 


Additional details&hellip;
<ul>
<li>Location requirements: Fully remote within the U.S. (Los Angeles or Las Vegas preferred.)</li>
<li>Travel requirements: Up to 10% travel.</li>
<li>Physical requirements: Must be able to sit for long periods, as well as, handle long periods of screen time.</li>
<li>Technology requirements: Reliable, high speed internet.</li>
<li>Eligible for sponsorship: No.</li></ul> 
The salary range for this role is $125,000 - $130,000 USD annually. The total compensation package for this position is negotiable and may also include annual performance bonus, ESPP, enhanced time off packages and benefits. This job doesn't have an expiration date and will remain open until a qualified candidate is hired.<div>
We are not accepting agency submissions for this role.

To learn more about us visit consensus.com</div></div>

Business Analyst PMM - Temporary

Explore 539+ Technical support analyst in Los Angeles this May. Find roles across top companies and apply now to boost your career.